Heller Ford

Good experience, good deal

Sales personnel very helpful in finding the right car for me. He answered all my questions. Not pushy. I was impressed with the inventory of cars to choose from. I was very satisfied with my purchase.

A great dealership to purchase from

After shopping around and looking at dealer reviews, we decided to purchase our Expedition from Heller Ford (about an hour away from us). I worked with Cory Bellot and he is outstanding. Everything was easy and efficient (most communications were done in text and email). They are very considerate of your time, and the flow is very good through the dealership (salesperson, manager, business). We will definitely use them again for our next Ford purchase.

Great Experience

Salesman very knowledgeable and helpful. Heller has a large selection to chose from. This is our 3rd vehicle in 5 years. All three sales went smooth and quick. A great place to buy a vehicle .

Outstanding

This was the 3rd dealer we went to in the search for our truck. Should have been our first These guys stayed until 8:30 -9:00 pm with us the first night we were there . There is a reason they are #1 in truck sales

"as far as we are concerned Heller is THE ONLY place to go!"

We have bought three vehicles from Heller Ford in El Paso so far with the help of Cory Bellot. He is an outstanding salesman that is extremely knowledgeable about the vehicles he sells. Each time we have dealt with Cory he makes us feel at ease and doesn't pressure us into anything we don't need. He truly and genuinely cares about his customers. He even took a picture of our son on his 16th birthday when he sold him his first car! If you are looking for a vehicle stop in and see Cory and the finance team at Heller. You will NOT be disappointed!-Tricia and Rob KooiPeru IL

Great deals

I've bought several new vehicles here since 1972. My experience with this dealer & service has been exceptional. I highly recommend them! Working with salesperson & financial department was a great experience.

One of our best vehicle buying experiences!

My husband found the truck he was interested in at Heller Ford, El Paso, IL., thru the internet. From the first contact with DJ Wickman when he emailed my husband, to the final paperwork when my husband purchased the vehicle, DJ Wickman represented his company with a five star performance! Not only was DJ knowledgeable about ALL aspects of the Ford vehicles, he was pleasant and gave us a straight forward negotiations, which my husband and I both appreciated. DJ is truly an asset to the Heller Ford team, and my husband and I would return to this dealership, even though we do not live close, to buy another vehicle.

Outstanding with One Exception

After several months of research and information gathering, I decided to purchase a new or slightly used 2016 Ford Fusion Titanium AWD. I shopped locally but quickly realized that dealers in my area either did not have what I wanted or if they did, we could not agree on price. So I expanded my search nationwide.This is when I discovered Heller Ford. I saw the car I wanted at a price I was willing to pay. I called the dealership, spoke to Mike Gannon who promptly provided me with all the information I needed. The car was a dealer demo or daily loaner in my desired color, model, and trim with an odometer reading of 5,597 miles. However, when I arrived at the dealership, the odometer read just shy of 6,000 miles. Okay, what gives? I asked the sales person who gave me a nondescript answer that on the face of it made no sense. He couldn't plausibly tell me why the descrepancy differed from what was advertised. I inspected the car, went for a test drive, and decide then and there to purchase the car. The process was quite convivial, comfortable, and convenient thanks to Mike Gannon and his associate, Kris Born.I still rate my experience as "outstanding" with one exception: Sell the car as advertised without excuses or need for an explanation that is not clearly stated in the product for sale.

Greatest experience ever

My grandpa and I kept getting the run around at other dealers was referred to Cory and it was a very pleasant and stress free experience

Easiest vehicle purchase of my life!

We worked with Mike Gannon, who was not only knowledgeable but put no pressure what so ever on us. He made us aware of all of our options and did not try to up sell things we did not need. I would recommend anyone that hates the traditional car buying experience to go to Heller!

A Great Experience

If you are looking for a tremendous salesman, you need to see Cory Bellot. Cory in my opinion is one of the very best sales people at Heller Ford in El Paso, IL. This is our 2nd car that we purchased from him. When you work with Cory, he always has your best interest at heart. He will find out your vehicle needs and then suggest what best fits for you. He works to give you the best price on your new or used car, and if you have a trade, he shows you how they come up with the numbers that are fair to you. At delivery, he has the vehicle all clean and gassed up and takes time with you to go over the new vehicle operation and even setup your cell phones to the radio. If you have a question on the car, you can call or email him and he gets back to you promptly with the solution. Best part is when you are getting your car serviced, he may pop in and see how thing are going with you. Also down the road he will do follow-up emails if you have any questions. I would like to recommend that if you are looking for a new or used car, that you contact Cory if you are looking for an outstanding salesman who looks out for you. Bob and Lynn B.

Heller Experience

Keith Parrish was awesome! Excellent customer service! Very knowledgeable about Ford trucks made our experience fun and didn't hesitate to answer any questions we had! Would highly recommend him and Heller!! We did purchase a Ford 150 Platinum and LOVE it!

Will Buy Again No Doubt!

Curt Evans was awesome! Everything was as advertised. Nice people and very reliable. I drove 2 hours and got exactly what I wanted. No games no pressure sales, lots of integrity at this dealership!!!! Tried other dealers in my area, (Davenport)-needless to say they could learn something from the Heller dealership. I will use them for my next purchase and recommend them to everyone! Thanks Curt!!

Great Experience

I recently happened upon Heller Ford in El Paso, IL after seeing a marked down Ford Focus on their website. I went onto the lot, and Pete Oldham came out to help. He took me on a test drive, and let me look at another vehicle on the lot before we went through the process of buying the car. At every point, Pete was very knowledgeable about the vehicle, or would get an answer when he didn't have it. I never felt overly pressured into buying the car which made the experience that much better. I would highly recommend Heller Ford for a future car purchase!

Buy at Heller Ford

I recently drove over 2 hours each way to purchase a new 2016 Ford Escape. It was well worth the trip. I had some issues with other dealers telling me that all the available discounts did not apply to me. Price was higher when I came to buy. Heller sold me the vehicle at the advertised price. Buy your next vehicle at Heller Ford.

Awesome

They were all friendly and very easy to get ahold of. My salesman was very easy going and worked hard to get us what we wanted! I would recommend heller to all my friends and family.

Great buying experience & Customer Service!

My husband and I have had some unpleasant experiences lately looking for a vehicle and from point one, Mike Gannon was knowledgeable, respectable and did everything he could to help us. This was a pain free and happy day, which is usually hard to say when you step foot into a dealership! Thank you so much!

Definately worth traveling long distance for a great service

We were in a market for a new car for my college graduating daughter. While she had an idea of a car she wanted to buy - she was intimidated by a potential pressure and "aggressive" selling she might get from a sales person trying to sell her something she does not want and at a high price. She had selected Ford Escape as a vehicle of her choice and by looking through www.cargurus.com she found out that Heller Ford had a few 2013-2014 models in stock. We travel over 80 miles to the shop; and were paired up with Cory Bellot. And that is were the miracles began to happen. First - my daughter found the model/color of the car she liked which had all the features she was hoping for; second - we were able to agree to a very acceptable purchase price and MOST IMPORTANTLY the service was one of the best in my car purchasing history (and we bought over a dozen of vehicles for the family in the last 20 years). Cory was very attentive - there when we needed him to answer questions without hovering over us and pressuring us. He was professional, courteous, with great listening skills. We felt like he took care of us as we were his family. We will always remember the way he took care of us, and definitely will recommend the dealership and Cory to all friend and family.

Great customer experience!!

I have bought three vehicles from Cory, just recently purchased the third and the experience was great as always, from the delivery to me because of my schedule or the small things I nit picked or the immediate response to my questions he has done a excellent job on all of my transactions most importantly he always makes sure I am completely comfortable with what I am paying, I highly recommend Cory and will continue to purchase my vehicles through him.

The best customer service experience!!

I have bought three brand new cars from their salesman Mike!! The last vehicle I bought was a 2016 Ford F-150 and the service provided, both from the dealer and Mike, was the best service I have ever received while purchasing a new vehicle. Mike answered all of our questions and was very patient with us, all on his day off!!!!! I did price comparisons and they, no doubt, had the lowest price on the particular truck we were looking to purchase. I will go back when I'm ready to buy another vehicle. Every chance I get I recommend this dealer and Mike. Keep up the excellent work and thank you for everything.

2014 Dodge Ram

I recently purchased a 2014 Dodge Ram, from Mike Gannon. He did an awesome job finding me the vehicle I wanted. The purchase was easy and I am very happy with the purchase. It was the easiest vehicle I have made in a long time. I highly recommend Mike and Heller, he/they will do a great job for you!!

Great experience

We had always bought our vehicles locally but this time we ventured out about 100 miles from home. Was a bit leery about doing business with a dealer we knew nothing about. But we were very pleased with our salesman DJ Wickman. He took a lot of time with us and never pushed us into buying. Price was good and their offer for trade was in the ballpark. But what really impressed me DJ never once put my 9 year old vehicle down and try to pick it apart. Previous dealers have always made you feel like your vehicle is total junk no matter how good of shape it's in or how low the miles. We definitely recommend Heller Ford and DJ Wickman for a good buying experience.

The easist car purchase we have ever made!

We purchased our new Ford F-150 from Cory Bellot. He was great! He worked with us on-line, then had the truck waiting for us when we went to look at it. I would recommend Cory to anyone looking to purchase a new car, he truly made this the easiest new car purchase we have ever made.

Great customer service

My husband and I traded in a 2007 Silverado for a 2015 Ford F150. My husband is very happy with his new purchase and we would definitely do business with Heller Ford again.

Excellent

We recently purchased our 2013 Toyota Corolla from Heller Sales in El Plaso, IL. It was a very easy and satisfying experience. Our salesman, Rich Tom, was very informative, helpful and courteous. I would definitely recommend this dealership to anyone. Very professional.

Excellent Start to Finish

Our sales person was Cory Bellot... He made the entire experience most pleasurable... He answered all the questions I had and went out of his way to make sure Sandy and I were satisfied. I really appreciated the fact that Heller and particularly Cory was patient as we contemplated the vehicle we wanted to purchase. In the end we chose the 2016 Edge (Sandy's choice) versus a Taurus.As far as the dealership is concerned, they had great inventory and all the sales staff were very friendly and accommodatingThanks Heller (Cory) for making this a most positive experience...Don & Sandy Van Prooyen

Highly recommended

I was searching for a used F250/350 to replace my aging 88 Chevy 2500. I found a 2008 F250 Lariat on the heller ford site and went to look at it. Cory made it very easy to understand the process and made it a very pleasant experience. When I had a few issues with the truck after I bought it, Cory did all he could to make sure the issues were resolved, including purchasing a part to fix the truck out of his own pocket. Very happy with my experience.

Several issues found with pre-owned purchase

Upon having another ford dealer evaluate my pre-owned vehicle purchased at heller, several issues were found that should have been discovered upon a thorough inspection prior to purchase. In particular, the rear brakes were not in working order. I feel this dealer compromised my family's safety and I would not recommend. Further, they were notified of this issue, and told me they would see what they could do to resolve the issue. They did not call me back, so apparently they can do nothing to improve their process. I would recommend an independent inspection if intending to buy a vehicle from heller ford.

Great experience

I was researching vehicles online and came across one I liked. After sending an email, I received a quick response from DJ Hickman, a salesman at Heller Ford. He was enthusiastic about getting me the car I wanted for a price I could afford. After setting up a time and test driving the car, DJ's professional touch and personalized service made it a quick and enjoyable experience. Thanks DJ!!

Four in a row!

I have now bought four cars from the Heller Stores. Great service and fair pricing. I live a couple miles from a local ford dealership but gladly drive 25 miles to do business at Heller. Even with a huge inventory, they were happy to locate the exact vehicle I wanted. They did not push me to they easy choice on their lot. Fair, honest and not at all pushy.

Happy Mother of Teen Driver

I recently purchased a used vehicle for my teenage son at Heller in El Paso. I worked with Travis Doubet and he was fantastic! Travis did a really good job of listening to what I needed in a vehicle and carefully made his suggestion of a vehicle. I test drove the car he suggested and was very happy with his recommendation. I took the afternoon to look at some other options and seriously consider the vehicle he recommended. I called him and asked, "should we consider this or that vehicle"? For each vehicle, he had a very good reason why it was not a good choice for our family. I felt that I could really trust Travis and I felt he was very knowledgeable. He even took steps to help me "sell it" to the teenager who my husband and I thought would balk at the vehicle. We have had the vehicle for 2 weeks now and we are very happy. I feel like we got a good deal on this vehicle. The best part of the experience was definitely working with Travis. He did a great job and I will be recommending him every chance I get. Thanks, Travis! You made what could have been a stressful situation much, much easier that I expected!

Sit back and enjoy the ride!

Took a drive to Heller Ford in El Paso after searching for a new car for the past month and a half! Met with Cory Bellot and he got an idea of what I was looking for and gave me some options! Helped weigh the decisions and walked out with a Lincoln MKX Elite! Could not be happier! Cory and Steve Johnson made it so easy and stress free! I would not be able to recommend these guys enough! 5 on Service! 5 on Straight Forward Honesty! 5 on Quality!

Worth the Drive

I recently purchased a used 2015 Ford Escape. From the initial contact with Travis, to the conclusion of the deal and delivery of the unit, the experience was top notch. Would not hesitate to recommend Travis, as well as the dealership, to others. Worth the drive from the Illinois Valley area!

It didn't hurt at all!!!

Buying a car is one of my least favorite things to do mainly because of the "sales" process that you have to go through. (No offense meant) Buying my 2015 F150 from Mike Gannon at Heller was, to say the least, a very pleasant experience. Mike didn't try to push me to anything other than the vehicle that I was truly interested in, he was able to explain ALL of the features/options on the vehicle and he was just plain a very likable guy. I believe I got a very fair deal at Heller and I would highly recommend Heller and Mike to anyone looking for a new or used vehicle.

Sooo happy!!

I was searching for a Ford Edge for a few months. I finally found one at Heller Ford and my salesman Jimmie worked really really hard to find me the car I wanted and had everything prepared so all I had to do was test drive . He did this all over the phone because I was driving 2 hours to get there and he made it a very pleasant experience. I was in and out of finance and on my way with my new car. I am sooo happy that I went to Heller.

A ver pleasant experience!

I've purchased many cars over my lifetime. I say "many" because I'm old. This was my first car from Heller and it proved to be a wise choice because of the sales executive, Mike Gannon...of course, the quoted price helped. He was the most accommodating person with whom I've ever done business. He brought the Buick to my house and discussed in detail the car's features and benefits and fully answered all of my questions. There was no high pressure and everything was positive. I did learn to stand in the shade and talk with him because the glare of the sun off his bald head made seeing him difficult. Seriously, the follow-up after the purchase was important illustrating how much they appreciated my business. I would highly recommend The Heller Store. Mike Gannon should be promoted as Vice President. (He asked me to say that.)Roger G. Monroe, Star of "Breakfast with Roger and Friends," on FM 90.7 WAZU, Peoria

Incredible service

I bought a used F-150 and not only got an incredible deal, but got treated with respect and was not pressured into anything. Talk to Pete Oldham for a painless and easy car buying experience.

Ford Escape From Heller Ford

Totally painless transaction very attentive but not overly so,purchased 2015 Ford Escape sight unseen and it arrived In excellent condition as promised.Had financing going in and ended up getting a lower rate from Heller.Thanks to Mike G at Heller Ford in El Paso

Just bought our second car from Heller

My wife and I just bought our second car from Curt at Heller ford. Place is great and the people are sincere and personable. Thanks for keeping my family safe with your quality products!

Bought two vehicles in less than a month from Pete Oldham

We were died in the wool GM people until last month, when we bought our first Ford from Pete Oldham at Heller Ford in El Paso. Pete had to get the car from the Pontiac store. While we waited, Pete provided us with a beverage and made sure we were comfortable. Once the vehicle arrived he plated it up and handed us the keys. Once we decided this vehicle was what we wanted, we were out the door in 30 minutes after signing all the papers. The process was fast, efficient, and we came away with a new car that works.Fast forward 3 weeks, I am looking for a brand new pickup truck. I go back to Pete Oldham and ask him to drive several new F150 models. He put in a few King Ranches, Platinums, and a Lariat. I believe I test drove seven new F-150's at Heller. Despite this, I still wanted a new GMC Sierra Denali. I went to four GMC dealers, including the dealer next door to Heller. I was frustrated by the process of buying a new GMC through the local dealers, and the last dealer lied to me. I walked into Heller frustrated and found Pete. We built a new F150 King Ranch up exactly the way I wanted it. He went to the desk to find one on someone's else's lot. He returns back to his desk with a window sticker for an incoming truck exactly like the one I want, same color and everything. Pete then goes back and works the best deal and returns with a deal that was far better than what the four GMC dealers provided. Pete was very straight forward with the process and I appreciate his candor in such a major purchase. I agreed on the deal and made a deposit on the incoming truck. The truck arrived two days later and Pete immediately took it to have all the accessories I wanted installed. I picked up my truck three days later and cannot imagine why I waited so long to buy a Ford F150. I have never been so happy about a vehicle purchase in all of my driving years, and this is my 54th vehicle purchase. This will not be the last vehicle we purchase from Pete Oldham and Heller Ford. They make the process so simple with their unrivaled efficiency and advocate like sales staff. Thanks Pete!My advice, if you're looking for a vehicle under the Heller umbrella, ask for Pete Oldham.KC Sauer

Satisfied Deal

Over all very please. The whole sales process was not drawn out and the sales rep was knowledgeable on the product. Would be willing to go thru the sales process again!

Sales Person Was Fantastic

Sales person was easy to deal with and he had the car knowledge. He assist in setting some features up before we left. Financing was easy and fun. No negatives here

Great 1st time experience!!

I had been looking for a quality used Ford F-150 4x4 Crew cab, low miles. After email correspondence with Ross, we scheduled a visit to look at their inventory. He helped me find the truck that met my criteria with a few extra options in my price range. He was extremely friendly and courteous without the "pressure" sales pitch. We were so impressed with Ross and the rest of the Heller Ford staff that when my wife gets ready to trade her vehicle in we will be making the trip to Heller Ford in El Paso. Thanks, love my truck!!

Cory provided first class service

Cory Bellot was outstanding in providing me with the vehicle I needed. He represented Heller Ford extremy well. He responds quickly and treats you with respect. I will be a repeat customer. Craig

Easy to work with

Great dealership to do business with. My salesmen Cory went above and beyond to see that I was a happy customer. First impressions with a dealership can make or break a buying relationship. I will be back when my wife needs a new car!!!

Treated Fairly

Price and features of the used Dodge, is what first attracted us to call. After an hour and half drive we found out it was well worth the trip. We were treated fairly and with respect by Mike Cannon, the sales associate we had talked to about the 2013 Dodge Durango. It did not take long to arrive at a decision, and a follow up phone call cinched the deal. A week later we took the Durango on a road trip where it performed flawlessly. Can recommend Mike and Heller Ford to all.William and Diana Roth

Great price!!

Best price around!!! The staff I.e. Mr. Debout did a great job helping identify trucks, prices, and helping me obtain information. Mr. Debout is a good person and seemed very honest and knowledgeable.

Great dealership that values return customers

Our purchase went smoothly from chatting online with Mike our sales rep, arranging cars to be at El Paso from other dealerships in the Heller stores, to our purchase of our van. Mike was not only extremely knowledgeable about the Town and Country but was patient in showing us all the bells and whistles before and after we bought it. He even synced my phone to the Bluetooth! Heller was fair with pricing and with trade-in and worked with us to finalize our sale. We have purchased many vehicles over the years and most from Heller. They always are the "best" in customer service and honesty. We highly recommend them.

Great employees at Heller Store El Paso!!!

Great service all the way through from the sales department to the fianancing... I would send all my family members to Heller Store in El Paso and will not buy a vehicle from any other car dealer in the future... Thanks again Heller Store in El Paso!!

Great dealership that appreciates your business

I have bought many cars from this dealership and they never fail to meet my high expectations. They offer you a good price for your trade in and always discount the price of the car you are purchasing. Follow up after the purchase is way above average with someone always ready to help with any questions you may have. Always go here first when trading and have never had to go elsewhere.

Great experience

We have purchased cars with several different dealerships, but none have provided us with as good of an experience than Heller. We didn't have to hassle with the back and forth of making a deal. We were given a great deal up front. I highly recommend Heller.

Excellent experience

My family and I have purchased multiple vehicles from Mike Gannon. He is always professional, efficient and courteous. I would highly recommend working with Mike to anyone.

purchase of 2015 GMC Terrain

We were looking to trade off our Ford Escape which was getting up in miles and replace it with a lower mile vehicle. Mike Gannon met us when we walked in. We told him what we wanted and found 3 vehicles that he thought would work. I was really pleased that as we bought each one back from the test drive the next one was waiting, so all we had to do is jump into the next one. Mike was no pressure sale and let us decide if we even were interested. When we did come together on a price and picked up the vehicle it was lacking a second set of keys. Mike ordered a new key and we had it in 3 business days as promised. He programed the key and we were on our way. I would highly recommend Mike and we are very pleased with our purchase. Cliff

Always great service from Mike Gannon

I have purchased multiple vehicles from Mike Gannon. He is always professional, efficient and curtious. I would highly recommend working with Mike to anyone. The Heller process are great and hard to beat. The staff was equally amazing.

No pressure and professional experience

Mike Gannon was very helpful, no pressure, and was efficient. He was very busy that day but still provided great attention to my needs. Great experience once again at Heller.

Enjoyable Experience

My wife and I purchased a 2016 Cherokee from Heller Motors. From start to finish, the experience was enjoyable. Our salesman, Mike Gannon, and the rest of the staff were professional, knowledgable, and courteous throughout the process.

2015 Ford F-150 crew cab

I had a chip in the windshield and the salesman got it taken care of. Probably the fastest auto purchase I have ever made. Thank you to my salesman

Excellent salesperson and very good business transactions

We arrived unexpected and was taken care of by mike masterson who came in on his day off. Really friendly service, with excellent reviews on the total package of vehicles we were interested in. We had reservations on driving 250 miles to shop for a vehicle but with the professional service we received we are extremely satisfied with the over all workmanship of the very cordial personal heller sales met more than what we expected. Thank you for a wonderful shopping experience and hope to continue our relationship for years to come.

Professional Service

Yesterday my wife and I purchased a new 2016 Explorer Limited from Heller Ford. Our salesman Mike Gannon was a pleasure to deal with, very professional, and most importantly helpful with the process. It was apparent that he was interested in our concerns about making a purchase. I will definitely be buying my next vehicle back at Heller Ford. They have the biggest and best inventory of any dealer in the area.

Effortless

Doing business with Jerry Depaz and Heller Ford was effortless. I purchased my 2014 Ford Fusion there. They allowed me to test drive 2 different Fusions. Had a little hiccup during negotiations, but when doesn't that happen. Will definitely consider Heller Ford in the future!!

Heller made buying a car a pleasure!

From the moment you walk in the door, to the moment you leave, Heller Ford makes you feel right at home! The quick signing of purchasing paperwork is a is a plus, also the great selection! Mike Gannon also made everything very easy for us. He kept me updated on our process, how much it would cost with tags, title and taxes, and we felt it was a good price for the vehicle. He even drove the car home to make sure it was in top running condition for my teen so she would be safe! You can't ask for anything more! This is the second vehicle we have purchased through Mike, and it won't be the last! Thanks Mike for taking such good care of us!

Excellent customer service

I was greeted to Heller Ford by Rich Tom just looking into the Ford Fusions between the plain Fusion and Fusion Titantum. I walked out an owner of a 2014 Ford Fusion Titantum. I love my new car!! Rich Tom has excellent customer service. I will recommend.

Could not be better.

I have purchased many cars and this dealership has my full trust and confidence that I will be treated honestly and fairly. Curt Evans is a great helpful and someone that is interested in you as a person and not just a potential sale. I have know most of the Heller family for many years and have yet to hear any negatives in regard to their dealership and that is something they have earned over many years.

Great !

I dreaded buying a new car. I don't like dealing with pushy sales guys. But Corey made It a great experience. And the finance department was just as easy to deal with!

Great Experience!!!!

Everything went very smooth , Ross Ketcham was very helpful and we where able to get most of the deal done via emails and this was very helpful with my busy work schedule.

Great experience

Phil Trout was a great help in purchasing our car. He was very friendly and met our needs with the right vehicle at the right price. Please ask for him.

Great Internet buying experience

We just purchased a lease return Audi from Heller Ford last week. This was a painless experience and Jerry in sales was great to work with. He kept in contact with us by text, phone, and email during the process and even came in on his day off to meet us when we arrived after a 4 hour drive. The vehicle was as described and we could not be happier with it.

Awesome buying experience!

My husband and I were looking for an SUV for me last fall, and after much research, we decided on a Ford Edge. We visited approximately 5 dealerships in the central Illinois area during our buying process, and were lucky enough to meet with Craig Roberts at Heller on a Saturday afternoon. After test driving a couple of the models, both new and used, that were available, we were still unsure as to whether we wanted a new or used vehicle, or even, what color/options we would prefer. I was pleasantly surprised to learn that Craig was willing to find the perfect car for me, down to the exact detail, of even a used Ford Edge. I put together my list of color, mileage and desired options, and within 3 days, Heller had found my car! It was located in California and was immediately shipped to the dealership. I was nervous about buying a 2 yr old car this way, but it arrived in perfect condition and matched all of my desired options. I have been driving this vehicle now for 4 months and couldn't be happier with it and the exceptional service I have received at Heller. No other dealership was willing to go to these lengths to find a car for me! I highly recommend Craig Roberts and Heller Ford in El Paso!

Bought a great first car for our son!

Thank you Heller Ford for the great first car for our 16 year old son! This was our first time buying a vehicle from Heller and we had a great experience. A big shout out to Pete Oldham for teaching us about the vehicle, ensuring we understood the features, and helping us get the best price for the car that we wanted to buy. Another big thank you goes to Greg Head for taking exceptional care of us, your thoughtful and professional treatment ensured we felt comfortable buying our latest investment at Heller's. You guys did a great job- we can't thank you enough and our son is on cloud 9 with his new (well new to him) car! Hope to see you again!

Great Experience

On New Years Eve we came in and worked with Rich Tom. I chatted with him the day before about a couple of SUVs and he was ready for us when we arrived. They had a great selection of used Ford Explorers and Rich was knowledgeable. All around everyone in the dealership was very nice. We would for sure do business with them again.

Excellent experience!! We worked with Travis Doubet.

Working with Travis was a very good experience for my wife and me. Knowledge level was very good and he had some good suggestions to consider. After he helped guide us thru the choices, Kris Born offered very professional financing options. We will be revisiting with Travis and recommending Heller Ford to all.

Truck purchase

Helped purchase the right truck for me, easy to get along with and deal was fair. Process was fast and no unneeded pressure to buy. Thanks

Loved the car and Salesman 'Cory Bellot'

Loved the way Cory Bellot helped us in nailing down the vehicle we need. Took a used 2013 Ford Edge. Straight forward, no hassle and if we are still confused on which one to get he'll nail it down. Even after the vehicle is bought I get regular calls from his busy schedule to make some touch ups that were pending from sale. Have to say more than satisfied.

Great Salesman

I had a great buying experience. My salesman Mike Gannon was awesome to deal with. I will recommend Heller Ford and definitely go back again.

Great Salesman Great Vehicles

I recently purchased a ford Taurus back in May from Heller and Greg McCandless was my salesperson it was a great car but I missed having a truck so I contacted Greg once again and told him I was considering trading the car back in for a truck so I went over and told him what I was looking for and how much I was looking to spend and I ended up leaving that day with the truck I wanted I can not say enough about him a great person and very helpful I would recommend anyone looking for a new or used vehicle to see him!!!

Deceptive, Unfair, Non-Negotiable, & Not Trustworthy

The first concern I had was when I asked the salesman (Rich Tom) about the previous use of their vehicle. It was listed as fleet, rental, &/or lease vehicle on the AutoCheck report. He said it was a fleet vehicle that most likely sat in a companys parking lot most of the time until it was needed for business trips.Next, I was shocked when the salesman came back with the market value for my trade-in & just laid a notecard with the number on his desk. I had researched the trade-in values for my vehicle on Kelley Blue Book (KBB) & NADA (published by a dealer association) websites. His value was 50% less than what those publications estimated. What was even more surprising was that neither he or the dealership was unwilling to negotiate the value of either vehiclethe vehicle I was interested in purchasing & my trade-in. I had never experienced a car-buying experience where there was absolutely no negotiation of values. He just sat back, implying that it was all up to me to decide whether I wanted the deala take it or leave it offer.I got a pretty good deal on their vehicle, so I decided to take their deal. After I left the dealership though, I had second thoughts about the previous use of their vehicle & the amount they gave me for my trade-in, so I emailed the salesman & the finance manager (Kris Born). It was after business hours when I left & they were closed the next day. In his response, the salesman reiterated that the values were firm & he wasnt willing to negotiate. He also mentioned that, since I was concerned, we had dicussed that the previous use of the vehcile was the fact that it was a rental in Orlando, Florida. We clearly didnt discuss this, so I then had serious concerns, mostly about it being a rental in a very poular vacation destination. However, the finance manager indicated the deal was final the second I signed all of the paperwork & there was nothing he could do to reverse. I had just given him a personal check at that point while I was waiting for my loan to be approved. They were closed the entire time before & after I sent my email, so Im pretty sure they somehow couldve accomodated me, if they really wanted customer satisfaction & to preserve their reputation. Apparently, they didnt. Although I still had concerns, I had purchased the extended warranty, so I felt better about keeping the vehicle. They really didnt give me much choice.I was interested in what they would list my trade-in at, so I checked their website later in the week. The price wasnt listed, but I noticed the odometer reading was off by 50,000 miles on the high side. I incorrectly signed the odometer statement with the inaccurate mileage. Again, I emailed the delearship, this time to negotiate the value of my trade-in since the wrong mileage was used initially. The KBB & NADA values were $1,200 different. I was willing split the difference, so I asked them for a $600 check to be sent to me, along with the corrected odometer form. The finance manager immediately responded & indicated it was just a typo & he wasnt willing to give me any more money for my trade. The store was closed, so he was unable to verify this for certain, especially given the time it took to respond. The next day he actually checked with his store to verify which amount was used. In other words, he clearly admitted that he didnt check before he initially responded. This is the second time the Heller dealership clearly deceived me. He sent me a generic form with the corrected miles & the date I was initially at the dealership. It didnt have a signature or anything else making it look official. It looked to me like it was a form they typed up the day I brought it to their attention to try to appease me. Apparently, they have no interest in correcting the odometer reading with federal or state agencies. At this point, due to my previous encounters, Ive lost all trust in the Heller Stores.I responded, & copied the sales manager, by indicating all of this was very deceptive & unfair. The finance manager again denied any wrongdoing. The sales manager didnt bother to repond. As a result, I indicated I would share my negative experience with anyone who would listen & would report them to the Better Business Bureau. Thefinance manager offered me two free oil changes as a show of good faith. I told them that wasnt even close to making things good given all they had done. I told him I was insulted by the offer. I guess theyre not interested in their reputation by trying harder to to preserve their relationship with me.I suffered financial loss due to the dealership's deceptive & unfair trade practices. I wouldn't have paid as much for their vehicle, or maybe not have purchased it at all, & I would've asked for more money for my trade-in.

Good Salesman

I had a good sales experience at Heller Ford. Mike took care of me above and beyond my expectations. I would definitely go back again.

Buying a used car

I bought a used envoy from Mike cannon it was the best dealership I've been to and they worked with me over the phone before I drove there he put me in a realiable suv I couldn't be more happier

Extermely Knowledgable and Great Price

I worked with Mike Gannon on the purchase of my 2014 Jeep Grand Cherokee. He was super helpful, and helped me make the best decision possible. Mike was very knowledgeable about the vehicles I test drove, and was able to guide me through the pros and cons with confidence. I left the lot excited about my new car knowing I got the Jeep for the best price out there, in perfect condition, and educated on how to use all the amazing features that the car comes with.

The extra mile

While deciding whether or not to buy a used car I at Heller Ford I found a better deal online. Neil accepted the challenge and found a better deal than the one online.Awesome customer service!

Very simple

Mike Gannon was our salesman for our 2015 F150. I highly recommend him. He made the process very simple, quick and easy even though we were well past closing time.

Great experience

Mike Gannon was my salesman. He was very easy to work with and always available. I had a small issue with the vehicle when I left the lot. They took care of it right away.

Poor customer service

I decided to shop for a pickup from Heller Ford because I heard, this dealership is the largest Ford truck dealership in IL. They have a huge inventory to choose from, however the truck I wanted was brought in from another dealership because they didn't have it on the lot. This wasn't a big deal, they can't have everything. I purchasing this vehicle because at the time I didn't know any dealership could transfer a truck like this, I thought this was something only large truck dealers could do. If I would have known this, I would have definitely purchased this elsewhere. The sales person I dealt with did not go above and beyond what he had to do to sell this vehicle. He was less than friendly at times. I would not recommend this salesperson to anyone, there seems to be quite a few good reviews on other sales folks at this dealership, pick another and have a better buying experience than I did.

Excellent

We had a wonderful experience at heller. Mike Gannon was an amazing salesman and we will definitely be working with him again. Everyone at Heller is very nice and great to buy a car from. I will be recommending them to anyone that asks me about where to buy a vehicle.

Great experience with an experienced sales professional

I purchased my vehicle at Heller in El Paso, Illinois while I was living in California. My internet salesperson PETE OLDHAM was excellent. This long distance transaction was flawless thanks to Peter.His communication was instantaneous, he provided good information and helped me negotiate the deal from 1900 miles away. He is professional, respectful and informed about the product he sells. Upon delivery of the vehicle Pete identified a small paint flaw on one of the doors. He immediately and proactively took action to resolve the problem. He acted as a liaison between me and the Heller body shop and arranged a loaner. I doubt if many/any salespeople remain involved with their customers after the sale is complete. Pete Oldham is an exceptional asset to the Heller team and I would not hesitate to refer friends or family to Pete.

Wonderful Salesman Mike Gannon

When looking for our 2nd car, we didn't hesitate to come back to Heller Ford. Mike Gannon was so helpful with all the details of our car and even delivered it to us! After the sale of the car he still extended his help if we needed any assistance with setting up electronics. This is the place to go to purchase your vehicles. Crystal J.

Great Customer Service - Mike Gannon!

If you are looking for a new or used vehicle, I would highly recommend Heller Ford in El Paso, IL. We worked with Mike Gannon and could not have asked for a better person to work with. He was so knowledgeable and so patient with us. We didn't know exactly what we wanted but we knew what we didn't want! He went through every vehicle and explained different options to us. He was so great with our 7 year old son too! We left there with the perfect vehicle. Mike followed up with us a few days later to make sure we were happy. Great service! We will use Heller Ford and Mike Gannon the next time we are looking. Nothing but wonderful things to say about about Heller and their employees!

Great experience

This was my first time buying a car and I appreciated the no pressure approach my salesman, Mike Gannon, took with me. He was extremely knowledgable about the vehicle I was interested in and it's competitors models. We ended up coming to an agreement and I drove the car of the lot that day. Great place to buy.

Mike Gannon

Mike was wonderful to work with! Answered every question in detail for me that day and has followed up after purchase to make sure I am happy with my vehicle! One of the most knowledgable sales specialist I have met! Have already started telling friends and family about my wonderful experience!Thanks again!

Cory B

Corys customer service was great! I knew I was looking for an F150 a year or two old. Cory had picked out a few very low mileage and let me test drive until I was satisfied. I got the truck I wanted with great customer service! Thanks Sincerely, Clifton

Heller Ford/Mike Gannon

If you're looking for a new vehicle stop into Heller Ford and talk to Mike Gannon you will not regret it. Mike is very honest about any vehicle that you're interested in. This is the my second SUV that I have purchased from him and both of my experiences have been fantastic. Mike will continue to make sure that you're satisfied with your purchase and always willing to answer any questions that you may have. Thanks again Mike I love my new Cadillac!!!

Cliff made it easy....

I found Heller Ford on the Auto Trader website. I was looking for a used electric car when their listing came up. I emailed the dealer asking about the car, and Cliff Sage responded. He answered all my questions and made the process very easy, I ended up purchasing a 2012 Mitsubishi i-MiEV at a very competitive price. I came down with a trailer, loaded up my car and was on my way. I spent less than an hour at the dealership. I wanted to keep going, I had to drive 250 miles back home. Great place, great service, great saleperson in Cliff Sage.

Stress Free Car Buying Experience

My experience with Heller Ford was a very positive one. After contacting the dealership via email,Mike Gannon was easy to communicate with before I went to the dealership, had done his research on my interests , and was very informative throughout the entire time. I felt assured that I was making the right purchase.

Easy purchase with trade!

I had an amazing experience purchasing a used vehicle at Heller Ford. The entire process was the quickest and most pleasant I have ever had. We purchased my vehicle with the help of Rich Tom. He was extremely knowledgeable and kind to work with. He was not pushy or trying to rush a deal. He answered all my questions and returned my calls and questions prior to purchase very quickly. I would recommend Rich as well as the other team members to anyone whom is searching for a new or used vehicle and wants to actually have a car buying experience they are happy to talk about.

Heller Ford/Mike Gannon

Mike Gannon and Heller Ford were great to work with. We were buying a truck for my son's 16th birthday. Mike addressed both of us but he spent a considerable amount of time explaining the features of the truck with my son. I appreciated that. He answered all our questions and and never pressured us. We visited 3 other dealerships that day, and he was by far the most professional and knowledgable salesperson we spoke with. Heller Ford should be proud.

Outstanding Experience with Cory Bellot!

Heller Ford is an absolutely outstanding dealer! Forget about TrueCar or any of the other gimmicks out there, go and have a talk with Cory Bellot and you are guaranteed to walk away with an amazing deal on a new or used vehicle. When I buy a new car, I am always anxious about leaving money on the table. Cars are as expensive as they have ever been and I am a frugal individual. Cory walked me through every line item of the cost of my 2015 F150 and, before I left, I knew I was getting the best possible deal on the exact truck I wanted. I could not imagine a better or easier experience and am grateful to Cory for his outstanding service before, during and after I purchased my new truck. The overall experience was enough to make me want to purchase from Heller each and every time I buy a new or used car. Thank you Cory.

Ford Focus

I bought a brand new 2015 focus from Heller Ford in El Paso just about a week ago and it was easy, and an overall enjoyable experience. They pointed us in the right direction to get the most car for the money without pushing us into something we didn't need or couldn't afford.

Very easy, simplicity at it's finest. Thanks

Dealership went above and beyond to find a precise F-350 for me. Was a challenge but they pulled thru, so my next purchase will most likely be Heller!!

Easy purchase

We want to thank Heller Ford and Cory Bellot for making our purchase so easy!! Also thanks to Cory Bellot for recommending the Egde! We are very happy with our purchase thus far!!!

Best Customer Service Ever!

We drove over an hour to look at the 2015 Explorers on the lot. We had spoken to Cory Bellot over the phone, who said he would have them waiting for us to check out. Never before have we been treated with such friendliness and professionalism. There was never any pressure to purchase, We have told our family & friends to go see Cory at Heller Ford for the best buying experience ever

Very helpful & good price for the car

Mike G. was very helpful answering all our questions. Never driven 1 hour away to buy a car, well worth it. Floor mats weren't there & they provided them for us.

Heller Ford Won My Business

Heller had the best car for the lowest price. Salesman was professional, no pressure, and accommodating. Highly recommend Heller Ford. Love the 2009 Grand Marquis.

I had a good expereince with Heller Ford

Very Happy with Mike who sold me my Ford Escape. I told him what I wanted and he helped me get the car that I wanted.

Not my first

Have bought several cars from Heller...always Happy. If it isn't right they make it right I would go back and highly recommend them

Loving our New Used Car

We had visited many car dealerships over 2 months and Heller was the one that gave us the best price over all...for the type of car we were looking for........ and meeting the price that we were willing to Pay...

buying a truck

Very happy with our experience with Heller Ford. Thank you Rich Tom for getting us such a good deal. You are an excellent salesman and I will recommend you to all. Very easy to talk too and all around nice guy. Tom and Betty Barber

Great Dealership

Needed a vehicle in a short period of time and tey were great to work with. Very good price and honest people to work with. Did most over phone and everthing was on order when we arrived.

Came Through

Car purchase was simple and fair. I looked for weeks and Heller kept coming up as offering cars at a good value price,. We had a verbal agreement for a repair. Since I live out of state, the repair was to be done at another Ford Dealer. That dealer overcharged-'looked grim for a day or two, but Neil Heller got personally involved and they lived up to every word. We will definitely continue to shop at Heller-'worth the 7 1/2 hour round trip from our house!

I've already referred a friend to your dealership

The folks at Heller were pro's. They treated me like I was important and my business was appreciated. I liked doing business with them.

astounding

I was just browsing around cars but I had no plans to buy one. Few days later I signed my contract with you guys. Best deal I've had!Thank you Cory and the rest of Heller Ford.

Helpful and Friendly Dealership

We had been looking for a vehicle since we just sold our's and we really hadn't planned on " buying or taking home" anything at the time. We just knew we needed to find something and make a decision soon. We have never bought/ owned a Ford before as we were Chevrolet people..I looked on Heller's website, found what we thought we might want.. I made an inquiry on line about the vehicle and was called the next day to come and take a look. We took the drive over to ElPaso and was met by a very nice informative salesman, Rich TomIt was all about us this day and getting us in the right vehicle with all the right options and in our budget and to make sure this was what we were looking for and Rich did just that..he was a very informative person, answered ALL our questions and I wouldn't hesitate to call upon him again for all our vehicle wants or needs !

Helpful and cooperative team!

Jerry returned my email it's thing on a Monday morning. My fiance and I looked into a used car, jerry in sales was wonderful. They are very reasonable and service with a smile. They are well worth the trip!!!

Totally a pleasure to business with the Heller sales team

My wife and I recently purchased a new Ford Escape. We were both very happy with the deal we got and it was a pleasure to deal with DJ and all the friendly staff at Heller Ford. I would gladly return to the dealership for any vehicle purchases in the future!

Worth the drive

My wife and I bought a very nice, clean used Ford F150 from Heller Ford. DJ Wickman our salesman was very nice and worked with us on a trade in. It was worth the hour and 45 min drive. Thankyou to DJ and the staff at Heller Ford.

Good experience

Pete Oldham did a fine job. Dealership very clean and organized. Many vehicles to chose from. Full tank of gas was a plus. I would return.

Amazed by their customer service

I am the kind of person who has always begrudgingly dealt with car dealerships. I understand both sides are trying to make the deal as advantageous as possible for themselves but have generally left dealerships feeling used and unappreciated; felt like my intelligence was being discounted I was being spoken down to. I had a mind-blowing experience when shopping for a used truck with Cory Bellot at Heller Ford. He had helped my girlfriend shopping for a new vehicle and she had a great experience with him so I set up a meeting to look at a used truck I saw online. As soon as we met he told me "We can take this truck out but before you decide anything I want to show you one we just took in on trade." My first thought was "uh-oh, here we go", but I was surprised to find out the truck he wanted to show me was actually less expensive, and in much better shape - he was actually HELPING ME to find a better fit for what I wanted. The experience was top-notch from then through the sale, with him even going out of his way to tackle a service concern I had shortly after buying the truck. They even replaced the brakes before I picked the truck up as a result of their own inspection, after I had already signed to buy the truck. With most dealerships I would have expected them to send the truck out the door as-is and gladly welcome me back in a couple of weeks to charge me for the brake service. Heller Ford, and Cory Bellot in particular, seem to have a refreshing new approach (which is actually a throw-back to the older approach from before my time) to being in the car sales business - treat the customer with respect and appreciation, and go out of your way to ensure customer satisfaction. I now consider myself a loyal Heller customer, and will always give them the first shot at my business moving forward based on my recent experiences.

EXCELLENT customer service

We have had bad buying experiences in the past, but Cliff Sage/Heller Ford were amazing! Extraordinary customer service, went the extra mile - highly recommended.

Good selection & price, Ross Ketcham was great to work with!

The dealership had a very nice selection of used Ford Fusions and the prices were very reasonable. I was not local to the dealership area and Ross Ketcham, a salesman with Heller Ford, was extremely helpful with my all my questions and requests for information including, photos of the worst blemishes inside and out. The car appeared to be in in excellent condition based on the website photos but Ross found a few small scratches and dirty looking spots on a seat. I asked if these could be repaired and he said they would try. A few days later he sent me photos of the damaged areas which were significantly improved. When I visited the dealership and saw the car there were no surprises. The car had recently been and vacuumed and the condition was as Ross had described. Ross had copies of all of the services performed by the dealership ready for me to review (and keep when I decided to purchase the vehicle). The price of the vehicle as reasonable based on my research. I highly recommend Ross as an excellent salesman.

Not ideal for service

I was initially searching for a Ford Escape and was in touch with TJ. TJ was originally very helpful, and let me know the options that he had before I drove 2 hours to their dealership. TJ also got me in contact with Kris, who is Financing, who gave me alot of information on financing and rebates if I chose to purchase a new vehicle. I then decided that I wanted a Ford Edge, and TJ again was very helpful with letting me know what was available at this dealership with the options that I wanted.I picked out on Edge that I went to see last Tuesday. TJ informed me that this was a vehicle that they had just received, and had been through service and was getting detailed while I was on my way there. When I drove the car, once of the brakes seemed a little off, and TJ told us that he would have it checked out. I decided that I did want to purchase this vehicle. My boyfriend had to leave, and told TJ that the car neeed to have all rotors and brakes replaced. TJ assured us that he would have this taken care of. I waited at the dealership for 3 1/2 hours, when I was told that the vehicle was done and good to go. When I drove the car home, my boyfiend (who is a certified mechanic) noticed right away that none of the rotors or brakes had been replaced, and the only thing that had been done was the front rotors had been rotated. There was also alot of wax left inside and on the roof from being detailed. He called TJ and questioned why they did not replace everything, as he was told would be done. TJ said that he would get information and call us back the next day. The next day, we tried contacting TJ several times with no response, then finally I received a text from TJ that he no longer worked at the dealership and could not help us any further.We then contacted Heller and spoke to Jim (sales manager I assume?) who told us that they would come pick up the Edge the following Monday (this happened on Wednesday) and replace the brakes and motors, and would also re-do the detailing that was not a good job to begin with. On Saturday, my back right side brake locked up and was smoking. On Monday morning, my car was picked up and I let the guy know about the brake issue from Satruday. I was contacted Monday afternoon by Jim who told me that everything would be completed on Tuesday, and the car would be returned to me on Wednesday. On Wednesday at 11:30am, I called Jim to check on the status of the work since I hadn't heard from him, and he told me that all the work had been completed, and it was about to be detailed, and would be returned at approximately 3pm. I received a message at 1:45pm that the car was still not satisfactory, so they had ordered a part that would be delievered the next morning. At 1pm on Thursday, we were contacted that the work was almost done, but they were unsure it could be brought back in time before I got off work, but they could bring it early the next morning (Friday) I assured them that I would wait at work for the car to be brought back. We requested that Jim send a sheet detailing everything that had been replaced.When I received the car back at 5pm,I noticed right away that nothing had been detailed again, all the wax was still inside the doors, and the console and steering wheel were covered in dirty fingerprints. When I got home, my boyfriend looked at it and knew immediately that only the rear rotors & brakes had been replaced, and there is nothing anywhere in the vehicle showing the work they had done.It took FOUR days to replace 2 brakes and 2 rotors. I have not been back in contact with Jim regarding the issue, but I am very disappointed. I will not purchase a vehicle from this location again.

This Dealership Understand Customer Service

This Dealership Understands Customer Service!!!! Yes we had a few issues with our Sales Person with follow through, but the Owner and the Service Manager Jim Baietto made everything alright. The Dealership's Business Model is truly understood and followed. They just don't want to sell a one time car, but are there for the long haul, and the relationship which brings backs buyers over and over again. Would I buy another car from Heller......YESWould I tell People about Heller's Great Service......YesIf your looking for a new or used car, you owe it to yourself to check out this Dealership!!!

Awesome experience!!!!!!!!!!!

We had been looking for a car for several weeks in Champaign-Urbana trying to stay local. Most of the dealers around this area really don't want to work with the customer. When I started looking online I noticed that Heller Ford would pop up with the best prices and their used cars had low miles. I made a call and from the first phone call I felt like they were willing to work with me to get me in the right vehicle. Ross Ketcham is the man when it comes to customer service. He got with us when we first arrived and made us feel like family. He wasn't pushy or trying to sell us a car that we really didn't want. He just made our car buying experience very relaxed and stress free. Thanks to him and Heller Ford we are now the owners of a 2013 Traverse that we are very pleased with. A very clean car with low miles for a great price. If you are looking for great service and awesome pricing, then you need to make the drive to Heller Ford and make sure you tell them you want to deal with Ross Ketcham. He is the best sales person I have dealt with. He will make your car buying experience well worth it. *FIVE STARS*

All Around Outstanding

I have been researching used vehicles online for close to a year and in earnest for the last couple of months. No dealers close to me had what I wanted. We stopped at Heller Ford on our way to a conference and got there after closing time. Ron Kizer made us feel welcome and went out of his way to get the details on the Jeep we were interested in. We were unable to see the Jeep that night because they were putting brand new tires on it. Instead of my driving forty miles back to the dealership the next day, Ron arranged for sales associate Frank Hill to bring the Jeep to me at the conference so my husband would also be able to test drive it. I could not believe how they went out of their way to help us. Everyone we worked with was friendly, helpful and low pressure. I love my new to me Jeep and even though they are close to 100 miles away, Heller Ford will be the first place we look the next time we are vehicle shopping.

Bought 3 trucks in 2 weeks

Great Customer Service from Cory at Heller Ford. I went to our local Ford Dealership and didn't get the responsiveness that I was hoping for. I actually never even stepped foot at Heller Ford. The majority of the transactions was done over the phone and via email. Great Folks!

Test drive a dodge challenger

Went to look at a car and test drive it. Ended up purchasing the car and love it! My whole experience in this process was beyond my expectations. I appreciated the sincerity and friendliness without the sales pitch. They were accommodating and willing to work with you.

Great Customer Service

We visited Heller Ford to look at a vehicle we saw online. Because of our schedule, it was close to closing time for the dealership. It didn't seem to matter to Jody Traylor, who answered our questions, went with us on a test drive, and made the purchase of our first brand new vehicle an awesome experience. We are returning customers, and appreciate the straight forward, honest, friendly service.

Unhappy

Drove from Springfield to El Paso to check out a vehicle I saw online. Didn't end up liking it and was showed another vehicle that the salesman thought I might like. I did like it and wanted to purchase it. The vehicle I was interested in purchasing had a broken reflector, small dent above it and a chip in the windshield. Salesman brushed it off like those things were no big deal and said they would not fix any of them. If he had really wanted to make a good impression, they would have fixed those few minor things without a fuss. I also was not sure whether I wanted to trade in a vehicle and told the salesman that. Tried to get a bottom line price without a trade in, but he kept pushing and trying to figure in the trade. I ended up buying it anyway because I really liked it. I also had to replace the windshield wipers within a week after purchasing and they didn't bother to change the oil in it before selling it so I had to pay for an oil change within a few weeks after I brought it home. Will not purchase a vehicle here again!

Heller Ford + Rich Tom = Great Experience.

Great overall experience. I dealth with Rich Tom in purchasing my new 2014 F-150. Yes, it's May 2015 but I got a great deal on a 2014 Platinum. Rich is passionate about trucks which was important to me. He knows the brand in-and-out and familiar with all the options. I've been to a lot of dealerships and it amazes me when I know more about the model than the salesman. . .not the case with Rich.Overall great customer serices. Great selection of trucks. I had a good experience with Brian in the office as well. It was worth the two hour drive from the Chicago suburbs. I mean that.Also, I'm not an impulsive buyer. I knew what I wanted but waited to buy for over a year. Rich was patient and a consummate sales professional without being pushy at all. I appreciate that as well.KW

New 2015 F150

We went to Heller after having visited Uftring in East Peoria where NO ONE even came out of the dealership to help us, Velde in Pekin whose salesman was less than knowledgeable about the vehicle we were looking at. We met Ross Ketcham who was very knowledgeable on the vehicle we purchased. He was not pushy or overbearing. We ended up ordering our vehicle and Ross kept us up to date on the status of the truck. Upon delivery Ross went through and helped us set up our phone SYNC before we left the dealership. He has since followed up to see how things are going. I would recommend Ross to anyone looking for a vehicle. Very pleased!

Best Car experience ever!

I had been looking for weeks, maybe months for something with low mileage and reliable. I scoured the Internet almost daily. It kept taking me to cars at Heller Ford. They had the best looking vehicles at the best prices. I drove the hour to their lot on a Sunday, knowing they were closed, but wanted to check out the cars on their lot. Wow! They have a huge inventory. Excited to test drive one, I spoke with Cory and drove the hour drive back up there. Cory was very professional. He answered all my questions and even had the car warmed up for my test drive. I didn't purchase that particular day but a couple of weeks later, I found myself back at Heller Ford. On valentines day no less. I test drove one, then gave Cory all my "specs" on what I wanted on a vehicle. He pulled around to the front of the building in a very classy, white SUV. I didn't even get out of the parking lot before I knew this one was for me! Cory wrote everything up, walked me into the finance office where Chris worked his magic, and voila! A new car for me. Or should I say, Happy Valentines Day present to me!! Anyway, I highly recommend Heller Ford. I will definitely be looking there before any other place for any future cars. A big shout out to Cory for all your help!

Great Experience at Heller El Paso from Iowa customer

We live in Iowa & had been looking for a 2015 150 4*4 Lariat with some special options , We finally found it at Heller & purchased the vehicle sight unseen . The sale was done over the phone .Craig made us feel very comfortable & we didn't have a problem purchasing the truck with out seeing it. We wanted it rustproofed & undercoated & had to travel 3.5 hours to pick up the truck. Craig Roberts made sure the truck was done & full of gas when we arrived. He made the transaction very easy . I do wish we would have spent a little more time going over the navigation program. The truck is beautiful & has lots of options & technology so there is a lot to learn. Craig said to give him a call with questions but we are trying to read & learn on our own first. I would recommend Heller Ford if you are looking for a friendly, family owned business who cares about their customer.

Great Experience at Heller El Paso

Bought a car for my daughter today, working with Rich Tom as the sales person. Rich was very friendly, likeable and helpful to deal with and I would certainly recommend both he and Heller Ford if you are looking for a new or used car. I have purchased many cars in my 55 years of age, and today was probably the easiest most pain free experience that I have ever had. Thanks Rich and the Heller Team for a job well done!Dave from Normal IL

Worth the trip from Madison WI

I did a lot of searching online and I discovered Heller Ford had the best value on the used car I was looking for. I had Rich Tom as my salesperson and he was great. I told him that I need to make sure if I drive 2.5 hours to buy this vehicle it has to be in great shape inside and out. He went out to the car and shot a video and sent it to me and said you will not be disappointed when you get here. I made trip down the next day and everything was great as he had stated. Overall experience with everyone at Heller afford was positive.Devin MillardPacker Fan

Internet info explained to me

Rich tom contacted me about the internet info that was wrong. The stx package does not come with tinted windows it was an error written on the vehicle features. Thanks for the call and explanation

If you want a good car at a fair price, and quickly, go here

This is the place to go if you want a good car at a fair price within a short time. I had just moved across country and had 1 day before I had to pay for another week on my rental. I had done my research, knew the vehicle I wanted to test drive, and it was all warmed up and waiting for me. The set price was fair, it was so clean you'd never guess it was used, and the salesman, Cory, was very helpful...gave me a ride when I needed one, and a full tank of gas. The financing part was fairly painless...sure, I could have done better if I'd walked in with a pre-approved loan, but not better enough to worry about.No one tried to push undercoating or identity theft protection or life insurance, which I really appreciated. When I found out that I wouldn't be needing to drive all that much and wanted to cancel the extended warranty, they were helpful and did it (as far as I know...haven't gotten confirmation paperwork yet).The CarGurus website combs through online prices at various dealerships in an area and reports whether the offered prices are bad, fair, good, or excellent. Heller had more "excellent deal" ratings than any other dealership in the area. Even if you're not sure what kind of car you want, I feel like you could walk in there and get some good advice and information, even if you ended up buying elsewhere.I love my 2013 Ford Focus Titanium, and I love that I don't get flashbacks to a negative buying experience every time I look at the car.Thanks, Cory! That Girl Scout cookie was really good...sorry not to buy a box, but I wasn't thinking, and you didn't push me.That's the kind of car salesman you want, people: the kind who gives you Girl Scout cookies without trying to send you home with 3 boxes!!

Heller Ford tried hard to please!

As a returning customer, I was confident that Hellers would try their best to get me what I wanted. I traded for a new Ford Escape and was extremely pleased with the efforts Greg Head made to get me just the right vehicle. He went way beyond just making a sale. It's good to know who you are dealing with and be treated like a friend! Thanks Hellers...I will be back!,

Great Experience

From the moment my wife and I and both of our boys entered the dealership to the time we left we were treated extremely well! Our needs were met and without any hassle! Definitely recommend!

Typical experience at Hellers - AWESOME!

Returning customer - as always I was treated like a family member. Very little negotiating required as they are straight shooters and basically let you know their best offers right up front. None of the other "tricks". I've been buying cars from the Heller family for years and will continue to do so. Would recommend them to anyone!

Loved my experience at Heller Ford

My fiance and I worked with Jerry throughout the whole process. Jerry was very informative and helpful throughout everything. We will definitely be going back! We also worked with Chris in the finance department. He was very helpful and up front! We loved working with both of them!

Focus on pleasing.

This dealership is amazing!Their customer service could not be better.I recommend the experience they offer to all.They are poised to please. Doing a stellar job.

F 150 Platnuim

This is my second purchase I found it very easy to work with Heller Ford my experience was again very good Cory B. Helped find the pickup I was looking for, your Staff was very good at their jobs Thank you Rick 59

A very good experience

Heller did a great job with our new car purchase. Cory B. worked with us in a very professional and effective manner. Our experience was excellent.

Excellent Customer Service from Rich Tom

Rich made the buying process easy and he was very friendly. I would recommend dealing with Rich Tom to anyone that is looking to purchase a new/used vehicle. After purchasing our vehicle he called a few days later to make sure everything was going well and if we were still satisfied with the vehicle. Everyone at Heller Ford in El Paso, IL was friendly and helpful. Very happy and when I go to look for another vehicle in the future I will be going back to this car dealership. (P.S. Management at Heller should allow Rich more time outdoors L.O.L.)

2014 FX4 F150 - Cory B

I just recently purchased a 2014 F150 from Cory B at Heller Ford. He made my truck buying experience painless with no pressure or hassle. I found the truck I wanted on their website and traveled a couple of hours for the test drive. He made sure I got the truck I wanted for the right price. Also, he made sure I knew how to operate all the features of my new truck and if I had any future questions, all I had to do is call. Cory is a professional salesman that treats you with respect and attention a car buyer deserves, which makes your car buying experience easier. I looked forward in working with him on future car purchases.Thanks for everything CoryTom

Thanks Rich Tom

No one likes the price they pay for the vehicle they purchased, but on a positive note...My experience at Heller Ford was not dredful as I had experienced with many other auto dealerships in the past. Like many dealership, it would take almost all day to complete a sale transaction waiting to agree on the price; going back and forth from the pit boss and the salesman. This was a simple transaction. I knew what I wanted, we talked about price, they gave me a fair offer on the trade in and we talked about options. It seems like I was in and out of there. I had options added to the 2014 Ford Raptor that did not allow me to take the vehicle home that day. However, Salesman, Rich Tom kept me in the loop when parts would be in and OFFERED to deliver the new vehicle to my home, which is 40 miles away. Kudos for going beyond my expectations. That's what customer service is all about. If you have a bad experience you'll tell 100 people. I'm changing things up...I had a positive experience and I'm telling 100,000 people and then some. Thanks Rich Tom!

2014 Ford Fusion Titanium edition

Rich Tom sold me my 2014 Ford Fusion Titanium edition. He was nothing less than amazing -as well as the dealership and their excellent prices! Rich communicated with me throughout my whole purchasing experience (and prior to). He was very thorough and spot on with all of his information regarding the stats on the vehicle and helping me figure out a payment plan. He made my dream car affordable for my budget, which I never thought would happen! Because of him, I was able to drive my Fusion off the lot THAT day! He talked me through everything and educated me on my Fusion's technology and gadgets. He never rushed me or pushed me into anything I wasn't comfortable with. Can you say the same thing about the salesman that should you your last car? I most certainly can't! Rich is one of a kind salesman that truly cares about his customers and their experience at Heller Ford. I was treated nothing short than a princess -which is how it should be! For your next vehicle purchase, head over to Heller Ford and see Rich Tom for great prices and phenomenal service. A+++

2012 Chevy Traverse

I located this my Chevy Traverse online at car gurus .com and I sent a request for more info. Well being the busy Realtor that i am Iwas unable to test drive this Traverse , so Cory Beloit had this traverse delivered to me. I had it to drive around for for 4 days prior to my purchase when I was able to go in and sign the papers.. I am very pleased with my Traverse and just love it, It was the perfect vehicle for me also Cory was awesome he was very understanding and was willing to get this vehicle for me no matter what. Thanks Cory!

Going the extra distance...

I worked with Cory Bellot and told him exactly what I was looking for in a Ford Edge. I asked him to keep his eyes open over the next few weeks or months for what I wanted. Within a day, he had found what I wanted. They drove 20 hours to go to Kansas to secure the car I ended up buying from them. THe entire process was painless and I am so happy with our purchase and the treatment I received! I will definitely be returning to Heller and specifically, Cory Bellot!

Couldn't be happier.

I just purchased a used 2013 F150 from Heller Ford. The folks there, and more specifically Cory, made the buying experience painless. Cory and the folks really did go the extra mile to make things happen.

Heller Ford Is Simply The Best

In the past year we have purchased four vehicles from Heller Ford. Each experience has been the same. Friendly, no pressure, high quality service. Everything at Heller has been quick and easy --no endless trips by the salesman to the sales manager for better pricing. Their pricing is fair, their service is outstanding, and they try very hard to make us customers for life.

Rich Tom

I recently bought my truck from Heller ford n Rich Tom sold me the truck I have never ever had a salesman treat me the way he did he was the best experience I've had he is the best salesman by far he texted me while I was working so I didn't have to stop doing what I was doing I felt like I had a friend in the business thanks Rich Tom

Rich Tom (vehicle sales) is awesome to work with !

Rich Tom (our salesman) simply made the long drive to Heller Ford worth our considerable time and effort. Rich considered our rather specific and considerable vehicle needs as well as our rather specific and in-considerable family budget and worked very hard to find the right vehicle for us. He actually found it in the service department as it had JUST been traded for. He was able to get it washed and out of service for us to look at and drive. With absolutely NO pressure, Rich helped us to examine the vehicle and assess a couple of repair/maintenance needs. He assured us that the dealership would take care of the issues we, together, noticed and agreed were problems---and that they would complete the thorough inspection/repair process they had already begun. We agreed upon a very fair price (the dealership ALREADY had it priced very fairly via KBB, etc.) and we signed paperwork to agree to purchase contingent upon our approval of the repair issues. Rich called us several days later and we were able inspect and drive the vehicle (again, with NO pressure). We agreed that the dealership had done a great job of attending to our concerns and the deal was completed very openly and very quickly. Thank you to Rich Tom for taking such great care of us. We drove away proudly in our 2004 Chevy Avalanche, and took with us a genuine feeling that we had not only made a good deal on a great vehicle, but that we had also made a new friend ! Thank you, Rich ! Buck (and Kara) Cunningham, Petersburg, IL

Great experience with out of state purchase

I worked with Rich in purchasing a vehicle from out of state. I live in Arizona and the car was to be delivered to my daughter in Kentucky. I would therefore never see or drive the car before I bought it. Understanding this, Rich made it and easy transaction. He took care of all the details to make sure I was satisfied with the vehicle I was buying by inspecting it himself and delivering it to a local mechanic I had made arrangements with to do an independent inspection. The vehicle, when delived, was as described and on time as promised.

First Car

For my first new car buying experience Rich was the best!!! We love our Fiesta and have recommended Heller to our entire family. It was very easy going and we were not pressured into buying something we didn't want. The only issue with the car was promptly taken care of by the service department and they even stayed late to fix the issue. We have already recommended Heller to other family members and one of them actually bought an Ford Edge from Rich making the total Heller bought Fords in the family at 4!

Great experience at Heller Ford

My husband and I shopped for a Ford Explorer at Heller Ford, not sure if a 2014 or 2015 would be the best choice for us. We entered the showroom and asked to speak to a salesman. To our surprise, Cory Bellot walked up to us. Cory had been our salesman with a previous car purchase in Bloomington, a few years ago. We did not know he was now at Heller Ford, and from our past experience with him we were certain we were in good hands. He did not disappoint us, answering all our questions regarding the differences in the two models we were considering and was very patient while we made our decision. He is a very professional salesman who will treat every customer with the same respect and attention. Working with Cory made the car buying experience much easier. We highly recommend asking for Cory at Heller Ford. We love the Explorer! Thanks, Cory!!Tim and Leslie

Truck buying experience

great salesman pretty cut dry and honest will do business again! I actually enjoyed trading wasn't the typical buying experience were you feel pressured I loved that!

compramise

recently bought a 2011 F-150 had key issue after writing a review which I didn't think anyone read, which I had never written a review. It seemed to excite a few folks. I have been contacted severaltimes by Rich Tom salesman which sold me truck, really nice guy and offered to pay out of his own pocket which I would not accept. Problem I had was attitude of service department which Rich said that Ricky was a nice guy. Guess he was having a bad day. Since then Rich offered me remote starter at 1/2 price so I'm still out $175 but will be well worth it when it's 15 below.I wish they were more people with a Rich Tom attitude and a positive one. The survey of Quality of work and friendliness is based on Rich Tom.I recommend you ask for Rich Tom when buying a vehicle

great experience as a first time car buyer!

Bought my first car, a 2014 ford fiesta! Although they were very busy (on a Saturday) they made me feel as if I was the only customer there! Love my car and the experience...thanks Mike! Julie

Easiest Car Buying process

I've purchased 6 cars in 5 years and this has been the easiest car buying process I've encountered. Gave me the time of day and made me feel like my money mattered. Would definitely recommend anyone to go to Heller Ford.

Great job, Cliff Sage!

Cliff was great to work with. I found the car online and traded emails back and forth with Cliff until I decided to make the trek to El Paso to see the car. I appreciated how Cliff and the other staff treated us while we made our decision to purchase the car. I will definitely recommend Cliff Sage and Heller Ford to family and friends. Thanks again!

Just mediocre

While they were of course helpful in making a sale, we have not once received a phone call to see how we are liking or disliking our vehicle. In fact, my husband left a message to be contacted about something that had to be repaired and was never returned a phone call. After their maintenance check we were told everything was great. However, when we took it to an actual Toyota dealer, they found several things that needed to be addressed and should have already been taken care of before we purchased the vehicle. We are glad we got the vehicle we wanted, but will never go through Heller Ford again.

GREAT JOB CHRIS WALTERS !!!

We bought to vehicles within a week , Chris Walters did a great job of keeping in contact with us and getting the deals done. Overall a very painless experience, much better than dealings I've had with dealerships in the past. A+

Great sales experience

Went to Heller Ford Sales even though it is a 150 mile round trip from my house. Price was right, and Curt Evans was very nice to work with. He survived numerous questions via e-mails during my search for a good deal. Sales process was painless and enjoyable. Would highly recommend Curt Evans & Heller Ford when you're in the market for a Ford vehicle!

Great experience!

Rich Tom was awesome. I went to test drive a 2011 Dodge Caliber and ended up driving it home. Steve Johnson was awesome with all the paper work as well. Thanks to both of you!

Made my truck purchase easy

I was looking for a new truck but had not settled on the model and options yet. Pete Oldham was patient and walked me through the selection process. Pete explained what options were available, and gave me good advice. I never felt pressured to close the deal, he made the buying experience a no stress process. Now, I am enjoying my new truck.

Great Experience

This is the fouth vehicle that we have bought from a Heller Dealership, and the second from the ford dealership. They were great to work with, they found the vehicle I wanted in the color I wanted, and they met the price I was wanting to pay, and gave a more than fair trade in on my vehicle. On my other vehicle I had they did maintenance on it, and took care of it without any problems, and when I needed a loaner vehicle they made sure I had one. I am sure we will be back within the year to purchase a new vehicle for my spouse.

Great Experience

Cory Bellot was the salesman that I dealt with here. My 2012 F250 was totaled in a bad wreck. Cory got me back on the road with a new truck. He had the best price. He also was very knowledgeable about the product. I would recommend this dealership and Cory to everyone.

Good sales but not satisfactory after sales service

I purchased an used TOYOTA SIENNA vehicle from this dealership in Jan 2014 and dealt with Cory for all the sales related work. He is a very nice person to deal with and i have no doubts about it. However there were few things that he and his co-worker (Dan Pozzuto) promised me as a good sales pitch and to gain the customer confidence but could not fulfill so far.I tried reaching out Dan Pozzuto for some unreasonable charges on the work order for just replacing the air filter (though they should have replaced it free of cost before selling the vehicle) and till date he didnt contact me back inspite of several attempts to reach him directly on his cell, through the office reception and through Cory as well. At the time of Pre-sales he boasted that the only time he doesnt pick up the customer's call is when is asleep. But unfortunately that's not true. I have been extremely disappointed with this. And i strongly advise fellow customers to not trust his words.Cory promised me to replace the broken accessory of this vehicle and i am still patiently waiting for him to get this fixed and its been over 3 months now. Though he has been responding promptly to my emails and giving affirmative responses, i didn't get a productive response so far and i am still waiting for that.Overall, i think that their sales team is good with the only caveat that they may not full-fill on a timely fashion the promises made during pre-sales. I request the Heller ford management to make a note of it and improve these areas for building better customer confidence and for encouraging customers to continue business with Heller in future.I would like to rate my experience with Cory 4 stars out of 5 and 1 star out of 5 for Dan Pozzutto.Thanks.

Happy to have Heller

We found Heller Ford to be wonderful to work with when in search of a new SUV. Heller came highly recommended to us and all of their staff and facility lived up to our expectations. They really worked with us and made us feel like valued customers. Our sales specialist, Curt Evans, was a great help in getting us a Ford Explorer that meets our family's needs. He didn't pressure us and in fact was quite enjoyable to work with! Their staff stayed over closing time to ensure we could drive our new truck home that day! We are very pleased with our new ride and will show our appreciation to Heller by highly recommending them to anyone who will listen!

happy customer

Heller Ford was amazing to work with our salesman Rich Tom went above and beyond to get my husband and i into our 2012 Ford explorer. We live in Iowa which is 2 hours from the dealership. Rich handled everything over the phone and kept us updated on the vehicle and status. Heller Ford is the place to go for a vehicle they treated my family very well And we will continue doing business with them.

I was in an unfortunate accident that totaled my car. ...

I was in an unfortunate accident that totaled my car. For the last week I have been looking at cars at many dealerships in my current city of Bloomington-Normal, IL. I didn't like the salesmen who kept wanting me to put down a deposit or price me out of what I was looking for. Gerald took the time to listen to me and work with me on pricing and talk to me like I wanted to be treated. I appreciated his honesty and hard work to assist me in my time of need. I will definitely go back to Heller Ford from now on because of the outstanding service I had received.

Great overall experience. Jerry Lapaz is the man to work...

Great overall experience. Jerry Lapaz is the man to work with. Good relationship builder, very knowledgable about the ford product line and an overall good guy.

We were looking on Heller's web site for a used Edge....

We were looking on Heller's web site for a used Edge. Talk with Pete and got great pictures of a 2012 Ford edge SEL. Set up appointment and brought home Edge Pete was great to work with, and will be back. Great experience with Heller FORD.

I first visited Heller Stores in early September, 2013....

I first visited Heller Stores in early September, 2013. Gerald approached me on my first visit and did a wonderful job giving me good advice, listening to my needs and trying to help me select a vehicle that met my price, mileage and gas economy needs. He observed that I was driving a Toyota product and after presenting a variety of Ford choices he showed me the vehicle I eventually purchased. I played hard to get during the negotiation but he was persistent in following up with me by phone and by email. My overall experience with Gerald was exceptional and he represented Heller Ford In a positive and thoughtful manner. I would recommend Gerald and Heller ford to my friends and coworkers in the future. Thanks for allowing me to provide this feedback. Charles Servey

My family and I had been looking for a new car for some...

My family and I had been looking for a new car for some time when I came across Heller Ford in El Paso, online. After finding a few vehicles we were interested in, we set off to look at them. From the beginning of this process, Pete Oldham was a BIG help in answering our questions, to helping us find the right vehicle at the RIGHT price (which is almost the most important part)!! It was a little bit of a process (this is the 1st car I've ever bought) but, Heller Ford did their best to be accommodating, friendly & making things as easy as possible! :) I would recommend Heller Ford or Pete Oldham to anyone I know looking to get a new car!!

At Heller ford they care about there customers and go the...