Heidebreicht Chevrolet

Happy with the entire buying experience

The sales team were professional and courteous throughout our time at the dealership. Beginning with our first encounter, the staff helped us find what we were looking for in our two new vehicles. They helped us find the correct cars and the deals that we could afford. We will recommend Heidebreicht to our friends and family, and we will use Heidenreicht Chevrolet in the future.Chris and Jennifer Buchta

Repeat Customer

Awesome. I'm a repeat customer, so there you go. No fuss no muss. The rep even returned my communication on a Sunday from my internet inquiry.

Vehicle in for Body Shop Repair at thetDealership.

The People in the Body Shop treated me as if I was Royalty. They were very courteous & my Car was received after the repair very clean & detailed. They performed my request to Change the OIl & make a Tire Rotation after the repair was completed.. I was very impressed with their performance.

Consistent all around excellence

Have used this dealership multiple times for both sales and service. I have always found them to be honest and straightforward. Their customer service is truly above and beyond, which is increasingly difficult to find in any retail experience.

Great Customer Service

The service department was very efficient and professional in handling my routine maintenance and repairing my vehicle. I would recommend them to everyone!!

GREAT!!!

Staff was very helpful explaining in detail the work to be and done.

Out of this world

Coming from out of state the experience was fantastic. Kirk and the staff could not have been more welcoming. You always expect the worst with the unknown and not knowing who or what your dealing with and kirk bent over backwards to assure we were a welcomed guest and there were no worries.Thank you for the pleasant experience. I cant wait to come back and buy a Corvette now.

Great Service and Service people

Very kind , Greet me at my door of my truck. Told me where to go and see about my recall. Very Very nice Dealership will always come back here. Thanks Again

Service experience

My overall experience with the service on y truck was great....

Rearview mirror repair

My service advisor James was highly effective, professional and courteous. He provided me with updates on the status of my repair when the parts were delayed to the dealership. I was provided with a new Chevy Volt which I thoroughly enjoyed. The remodeled dealership was also well executed.

First Class Dealership

I have had many bad experiences with Chevrolet Dealerships in the past. They all seemed to treat you like a second class citizen. I would go out of my way to take my GMC Pickup to a Cadillac Dealer just so I would be treated decently. Heidebreicht Chevrolet is the exception. I was treated just as well as the best Cadillac Dealership. Heidebreicht makes it a pleasure to own a Chevy again!

Great Purchasing Experience!

Very satisfied with the team. My purchasing experience was relaxed and efficient. The personnel are top notch. I will return again for any future purchases.

Purchase experience at Heidebreicht Chevrolet

John Boyce provided very friendly and efficient handling of our selection and purchase of our 2016 Cruze. Everything was done very professionally and quickly from the moment we arrived until we drove out in our new car.

Prompt work in service department and body shop.

I brought my car in for maintenance, a recall and warranty work. The work was completed in a timely manner. I'm happy with the service I received at Heidebreicht Chevrolet.

Excellent dealership

Salesperson Jerry Baier and other team members were prompt, courteous and knowledgeable. Pleasure to deal with. Equinox was our second car we purchased from Heidebreicht Chevrolet. Service is also very good. Mark and Margaret L.

Great experience

Best dealership! Very helpful in every aspect of leasing a car and the service department is phenomenal!

Great Purchasing Experience

I purchased a certified 2014 Chevy Suburban in early May. Kirk Rowe was my sales representative. He did everything needed to complete the deal and did it well. He was very helpful in every aspect and as personable as they come. After the purchase I was shown through the dealership, introduced by Kirk to everyone that would be involved with my after purchase needs. I would have no hesitation in purchasing another vehicle from Heidebreicht.

Service Experience

My service rep, Dave was great. Had to bring in my Camaro for a new Supercharger and they went out of their way to store my car indoors for the entire time it was there, detail it when it was done and performed the service quickly. We bought our Camaro ZL1 from here and will ALWAYS take it here for service because of the professionalism and attention to details we experienced.

Service experience

Best experience I've had at a dealership in many years; the staff was fantastic and exceeded my expectations.

Great Service

My service representative James was very professional and courteous. He provided us a vehicle while our car was under repair. He also provided us with regular updates on when our repair would be completed.

Newly renovated and state of the art facility!

Great service in under an hour! Very comfortable and updated facility! I will be back to buy my next car, a 2017 Volt from Heidebreicht Chevy soon!

Everyone was nice and professional.

Everyone I met was nice and professional. Quick and smooth process. My sales person Kirk was outstanding and appreciate the time he spent showing me all the features!

Fast and Friendly

Just had an oil change on a 2012 Impala. Service was friendly and fast. There was a little confusion as to where to check in because of the ongoing construction but it wasn't a big deal.

Outstanding sales and service

Car in for service, John Boyce worked with service dept was able to get serive done oil etc... and to recalls. i am disabled and not able to drive my wifes 2014 Impala, lets just say service was done and returned to me in couple of hours. i do not know of any deslership that is willing to go that far to take care of its customers.

In the market for a great pre-cerfitied car

I was hesitate to car shop so I brought my brother with me. My Sales Rep, Kirk Rowe, treated me and my brother with respect and made sure I felt comfortable with the Chevy Cruze I eventually bought. Even though I couldn't afford one car, Kirk found me another one with the same options and low mileage to fit within my budget. Everyone was polite and made it a pleasant experience. I recommend your dealership to everyone!

Buick Owner

Appointment required for Oil change. Charges are reasonable.

Excellent customer service

Polite, friendly, professional, efficient staff, a pleasure to do business with. I took my 2015 Malibu for oil change, tire rotation and a minor electrical adjustment. Good service from a good group of people!

Organized and promises kept.

Steve was everything you hope to get in a car salesman. It is people like him that will bring my wife and I back to your dealership.Doug & Peggy Cole

Great service

Excellent experience all around. It reminds me of why I'm glad I switched back to GM from Chrysler. Very happy.

Service Appointment - December 2015

I was disappointed that I had to wait over two weeks for this appointment. It especially didn't make sense to me since I was the only person in the customer waiting room the whole time I was there.

Happy Customer

Excellent service writers. The issue I see is it takes too long to schedule an appointment. Often takes 3 or more days to get in for an oil change.

nice people good dearlership

My engine lite came on on a Sunday so I drove over to Heidebreicht early Mon morning and was greeted immediatelya loner vehicle was made available the problem was takencare of that same day.

Great Chevrolet Dealership

Definitely a 10: Prompt, completed on time and within the estimated budget, staff always helpful and courteous. This is why we continue to purchase our vehicles at Heidebreicht.

Great Service and Service people

Very kind , Greet me at my door of my truck. Told me where to go and see about my recall. Very Very nice Dealership will always come back here. Thanks Again

Free Service

I brought my car in for one of the free oil changes that came with the purchase of my 2015 Corvette. The write up was fast. My car was ready when it was supposed to be ready. Very prompt and great service without any problems. The service people and cashier were cheerful and polite.I could not have gotten better service it I had paid for it.

2009 Chevy Malibu

Right from the begging the process was great. The process was simple, the work estimate was explained and the work was done on time. We always know the we will be well taken of.

Terrific Service Department

Nobody likes to have to pay for repairs on older model SUV's, but Heidebreicht has always performed great service for me in the past and I have been a repeat customer due to their excellent knowledge and handling of my vehicle issues.

Great Service

Everyone was extremely friendly and accommodating and I was even offered a ride to my parent's house nearby while I waited. I can't say anything bad about this dealership!

Fast & easy experience

The staff is always very friendly, courteous and timely. Even during the construction going on there, they make it very convenient for you!

Outstanding Body Shop Service

The front bumper cap was replaced, painted to match, and installed within the time promised. My Avalanche looks great again.

Great service, Friendly staff

proffesional, courtious, and timely are the 3 words I would use to describe my latest service visit. I was in and out in the estimated time, which is important to me. Great job !

Great Dealership - Great People

Even though the dealership is undergoing a massive renovation, they were able to keep their service commitment to me. Excellent staff and great salespeople.

Worst customer service/Damaged my turn-in/I had to pay!

Leased a brand new car from them. They delivered to my house. Signed paperwork. Had another leased car to turn in. Driver will drive that car back. I took many pictures of my EXTREMELY MINT CONDITION car. NO SCRATCHES. NO DENTS. NO DAMAGE OF ANY KIND. MILES UNDER BY 8,000. Person drives car back to dealership and parks it in back. A week later, it gets inspected. 2 months go by and I get a invoice for about $500 in damage that is on the car. NONE BY ME. All my pictures, dated and timed stamped show ZERO DAMAGE THAT MORNING. Dealer unwilling to admit guilt or pay the consumer friendly amount due. Choose instead to wash their hands if issue claiming it was my problem. How can that be true with proof? After weeks of bantering back and forth, I have been forced to pay the amount. I requested I wanted to SEE THE REPAIRED COMPLETED CAR. "Car has already been sold" is what Ally Financial told me? Why then am I paying to fix the car, that I did not do, if the car is unavailable TO REPAIR? I know it was sold because I requested to get the car back to have it repaired for less. Money goes right in their pockets. After all this is said and done, this dealership response to $500 is that I will never use them and this dealership has caused to me to withdraw any future GM vehicles as they obviously do not care much for the customer for the measly $500 to them THAT IS NOT GOING TO REPAIR THE VEHICLE SINCE IT HAS ALREADY BEEN SOLD. Not a stand up company. Only care is to line their pockets. A terrible experience altogether. Sick of the hassles and wasted time. This is one American car company I will never again purchase from. Thank you for the slap in my face. May I have another please. ??????

Best service center

I just loved everybody there the staff was super friendly and helped me with everything I needed even offered me a cup of coffee I always take my car there for anything that my car needs I would not go anywhere else.

Great everything

I absolutely love Heidebreight. I have had 3 cars from there and the service is amazing at purchase time and with maintenance throughout.

GREAT SERVICE--CLEAN FACILITIES

I AM 84 YEARS OLD-- REMODELING GOING ON IN WORK PLACE- EVERYTHING WAS CLEAN. MY WORK WAS DONE IN TIME WRITTEN ON THE CHECK IN SHEET. LIKED THAT- HAD COUPONS AND WAS ABLE TO USE THEM. CLERK THAT TOOK CARE OF ME WAS VERY COURTEOUS AND HELPFUL.

First Time to Service Department

I had my 2015 Suburban serviced there for the first time. Even while under construction, the crew was very nice and seemed to be very organized under the circumstances. I initially was told I need to to make an appointment but an manager overheard and and told me someone cancelled and they could get me right in. Looking forward to going back

Heidebrecht Chevrolet Top Notch Service

I was in an accident and my vehicle was totaled. I called from the Hospital and my salesman KenK made arrangements for a rental. We found another vehicle in inventory and will be picking up a new 2016 Equinox. I have been a customer of Heidebreicht Chevrolet for 30 years.

great service experience

I have a fairly new Equinox that has been stalling and driving poorly. The techs found dirty exhaust and cam shaft filters. They replaced the valves and so far so good. The service rep (James) was very polite and prompt with feedback.

Knowledgeable, helpful, friendly personnel

Everyone was friendly and helpful. Would recommend our salesman, he knows his job well, is very friendly and great to deal with.

Great experience

I have purchased many vehicles over the last 25 years and this was the smoothest deal of all of them. Jerry was great to deal with..

Heidebreicht Service Department -- AWESOME!

Mike was my service advisor and he was wonderful. Made me feel welcome & helped me out on a few options on my Equinox that I wasn't sure how to use. Brought me coffee and kept me up to date on the progress of maintenance. Yvonne at the cashier office is just precious. Very sweet & and sincere. I am very impressed with the customer service. From past experience in dealership's service department, I have never been treated so kindly & caring. Thank you.

missed resetting windows after discon battery

oil change ok. After headlight recall on 13 Vette was completed side windows on Vette didn't automatically come up the last half inch, after closing doors. I had to return to dealer . Your service man corrected the windows in 2 minutes!

great service

It was a small repair but they took me right in, and had me back on the road in 30 minutes. Very impressed and grateful!

Outstanding urgent tire repair.

Our Trailblazer has had a slow LF Tire leak for some time and our son is here from San Diego using it for two weeks. Heidebrecht fit it in with no prior appointment, fixed a bead leak and a valve stem pressure sensor leak quickly so my son could leave at noon Monday to visit friends in Kentucky. Outstanding service.

Prompt and Welcoming

I was welcomed by friendly staff offering coffee and cookies while I wait. I was given an approximate wait time and my vehicle was finished on time. I appreciate the fact that I was made to feel as comfortable as can be during my wait. I have never been disappointed by Heidebreicht and continue to be a very satisfied customer.

great service

joey our service rep was helpful and understanding and very knowledgeable about our service issues. all but one of 5 items was fixed and the one remaining awaits parts.

Winter check up and oil change

Friendly, helpful staff.Job was quickly done and cost was reasonable.In addition to an oil change I had tires rotated, antifreeze checked and several systems checked for not much more than a plain oil change

Great Customer Service

Ashley responded to our request in a very timely manner. In less then a week we were driving away in our new 2016 Equinox. Jim Green answered all our questions and would highly recommend him.

Tire repair quickly completed

Thank you for taking care of my tire repair so quickly, I appreciate it and will be back when I'm ready for my next oil change.

Fast reliable service.

Fast repairs, kept me updated as they said they would, and offered a shuttle ride to and from the dealership to drop off and pick up my vehicle.

Good job

Yeah, I called your dealership and asked to make an appointment for service. I indicated that my breaks were squeaking. The service representative told me to bring it in without an appointment. I had my wife drive it up for service that same hour. It turned out to be corrosion on some of the breaking mechanism which required lubricant. Repairs were completed in less than 2 hours, and the best part it was all covered under warranty.

Breaking issues

I have been purchasing vehicles, and taking them in for service, to several dealerships in Sterling Heights Clinton Twp, and Warren for the last 40 years. When I recently moved to the Romeo area, I knew about the great bars and restaurants, the peach festival and many other events that take place throughout the year. What I didn't know, was that there was a hidden gem called Heidebreicht Chevrolet. When I arrived at Heidebreicht, I was pleasantly greeted immediately by several people including James. He listen to my concerns, went for a short ride, and noted everything that going on with my breaks. Over the course of the next 24 hours, he was in constant contact with me, keeping me up to date, each step of the way. I had takeni my Malibu to another dealership three times for the same problem. It was never corrected. Your dealership got it right the first time. With that type of service, I most certainly will be doing my shopping for automobiles at Heidebreicht Chevrolet.Respectfully,Kelly Shier

Great Service, Great Facilities

I buy all my families cars here, new and used. I have all the service to my cars done here. Always a great experience. Very professional and friendly.

Oil changes and more!

I can always depend on Heidebreicht Chevrolet looking out for me. This time, it was a recall that needed to be addressed before I left on my Florida trip the next week end.

Great service

I was promptly received and written up. My oil change and tire rotation was completed in less than an hour. Great work.

Efficient, courteous service operation

Service to my vehicle was quickly completed. Adam Vanover was the technician. Entire service staff was friendly and informative (responsive to questions). Even though the facility is undergoing renovation, it did not interrupt the efficient operation of the service area.

Great customer service

Dave went out of his way to help us after finding out the repairs on our Traverse were going to take longer then expected and we wouldn't have our traverse to pull our trailer to go camping that weekend. He hooked us up with a Silverado so we wouldn't have to cancel going camping. We were looking at possibly upgrading to a Silverado anyway so this worked out quite well as it gave us a chance to see how we liked it and how it would handle hauling our trailer. He also kept me informed of the repairs on my traverse. Dave did an outstanding job taking care of us and should be commended on his great customer service. A job well done

Great Service - Again

Even though the dealership is under massive construction, they did an excellent job and I even got a rental for the day so I could get to work. I have been a customer here for years because the sales and service are great. I don't want to go anywhere else.

Great Service Advisor

The service advisor, Tim, is very professional and friendly. Even though I had to take my car back into service within 24 hours of picking it up, he has been helpful. This advisor has reminded me why I keep going back to this dealership.

Great service

Even with chaos of construction the place flowed and I was in and out in less than an hour and everyone was very friendly

Heidebreicht - One Excellent Dealership

Great Dealership to work with. Tony in the Body Shop was very nice and explained everything in detail. The work done on my truck is excellent. Though this was my first experience with having to have body work done, I'd recommend Heidebreicht to anyone. True Professionals all the way!

Service provided by Heidebrecht Chevrolet

The service personnel listened to my explanation of the problem, wrote up the service request, provided a loaner. I was called the next day and they brought my car back to me.

Great service personnel

This has been the best GM dealer experience in my 30+ yrs I hv purchased GM products....I m recommending this dealership to all my friends....GM needs more dealers like Heidebrecht

Great salesman

I have been purchasing cars from Jim Green for 20 years now. He is the best salesman I have ever worked with, knowledgable, responsive, and friendly.

Very satisfied

Dealership was prompt to any issues we had and took care of finding us a new vehicle when we had to turn in our first purchase two weeks prior due to constant issues we had.

Bill Zoyes

My tech from the last visit remembered me and asked if the repair to my radio he performed was still working ok! This made me feel great that he took a moment to ask!

Customer Service

ALWAYS friendly and fast customer service! The service department makes you feel like family and they actually become an extension of your family! Mike is no less than AWESOME!

Service Done Well

My rear axle noise was difficult to diagnose but, once found, it is now fixed and the noise is gone. :-)

Customer Service is #1 with Heidebreicht

Even during construction, I felt that I was well cared for and all of my services were explained to me by a friendly service rep. I am very pleased with this dealership and have been for the past 2 years.

Great Service

James the Service Tech was very professional and seemed very willing to help. This was my first time at your Dealership and clearly I found an establishment I will be returning to and tell my friends about.

2013 Rusty Chevy Silverado

2013 chevy silverado, hand washed most of the time, taken care of. Rusting out from underneath me. I took to Heidebreicht in Romeo, Mi (where i purchased it new). They asked if i took it down dirt roads. I said occasionally, am I not supposed to? With 24,000 miles they will not back the warranty, told me to pony up $3,000. I somehow mistreated the truck by taking it down occasional dirt roads. Chevy will not back this warranty (per the dealer). Do not buy from this dealership they do not stand behind their vehicles. Better yet, buy an aluminum Ford, I am going to after this rusty, practically new rusty Chevy. I will share this with every complaint board I can find. Chris Smith, Metamora, Mi.

Friendly professional service.

Great service. Shuttled to work and they brought my car back to me. I only work about 1/2 mile away but it was a big help to have it delivered to me. Very friendly service personnel. We have been customers of Heidebreicht for over 30 years. Wouldn't go to any other dealer

New Chevy Engine

The team at Heidebreicht was excellent. They address the issue with the vehicle, are upfront and provide recommended cost effective solutions to solve the problem.

Great Job Done

I went in with many questions about issues I was having with our car. The Service Advisor was effective in commuicating with me in what and how things had to be done to solve the problems. The dealership than went on to get the jobs done as my service advisor arranged. I think the advisor and the dealership were great.

Great Services

I am truly satisfied with service at Heidebreicht and would recommend them to others. Thank you for your service to our community.

Great service

I was very pleased with how fast the service was! I was planning on being there for over an hour and it only took about 30 minutes. I also appreciated the friendly atmosphere and the cookie:)

Heidebreicht Service Department

My experience with the service department has always been very friendly, professional, and courteous. Heidebreicht Chevrolet service department has taken very good care of my vehicle. That is why we return to this particular location.

Wonderful!

Super friendly and helpful staff. Worked through the construction without a hitch - seemed like business as usual! In out and picked up in 35 minutes. Nice!!

Excellent Experience

Professional and quick service. Recognition of my 31 years of buying/leasing and servicing my vehicles with them. I will continue to buy and have my vehicles repaired there in the future.

Recall Repair

Overall very positive. Just wish we didn't have to bring the car back again to take care of the recall problem. But that's not the dealership's fault.

Great Service

The service the fast. I was in and out within 45 mins. The staff was great. I will bring my car back to them for my next oil change.

Quick service, polite staff.

All of the staff was very attentive, and patient even though they are enduring a difficult situation with the construction and the extremely hot weather we are having.

Great service, great people

Mike at the Service Center was very polite and professional. The mechanic did a nice job servicing my Suburban and performing an inspection to look for discrepant issues.

Great service

Everything was great. Staff were all very friendly. I waited for my car while it was being serviced and it was ready much quicker than I expected.

Molly Kositzke

Kirk was unbelievable helpful, courteous, and efficient at helping me purchase my vehicle!!! I have never experienced better service from a dealership!

Great dealership

Everyone was friendly and professional from John Cardaris on down. No one tried the hard sell approach, but helped me get the car I wanted at the best possible price. This was greatly appreciated.

Super Service

I had an oil leak since my last oil change and getting oil spots in my garage. Called Heidebreicht and they set up a time for me to bring my truck in and replaced the oil filter that was leaking at no charge and with in a very short time. Thank You, Taras Szymon

The Best in Service and Customer Care

Well let me tell you something, the Body Shop is tops in my book for service, quality and overall customer care. They took care of my volt even made it look better than when I picked it up in 2013. Tony and crew out did my expectations hands down. Makes me proud to be a customer at such a well oiled machine!!! Thanks

Great service

I was very happy with the customer service I received. I was updated on the status of my car regularly and the staff was up front about the likelihood that my vehicle would not be evaluated the day I dropped it off (this was not a scheduled repair) and provided me with a realistic estimated timeline. Thank you for another great experience.

Very happy

I had an appointment, and even though their oil pump broke it still was done in about one hour. Good job service department.I got an oil change, tire rotation, and 27 point inspection..I will not take my Veh. to any other Dealership for service...

Great service

Tom Goodwin is the best, Everytime I come there for a oil change or maintenance on my vehicle he handles it. He is the reason am a returning customer. 5 stars across the board.

Prompt Service!

In spite of their very busy service schedule, service on my truck was started ahead of my scheduled appointment time and completed under 1 hour as promised.

Great experience!

The entire team at Heidebreicht is committed to the best customer service possible. Every staff member is friendly, courteous, and very competent.

good service

Came in for maintenance on car. Loaner was ready & waiting & was in & out in 10 minutes. The service person was not very friendly and told me the repair probably would not be covered under my warranty. Said was normal wear & tear for the carpet. I didn't think it should have holes in the carpet for a 2013 car. The service person I did talk to before I made the appt was very nice and said it probably would be covered. As it turned out it is covered and am currently waiting for the carpet to come in so I can come back & get it taken care of. Overall the service was good.

Great buying experience!

John Cardaras is the nicest and most caring sales person that I've ever dealt with. I've bought 3 cars from John now and will definitely buy from him when I'm ready for my next car.

great service, very accommodating

Even with the construction, I was treated very well, and they went out of their way to make getting my service done as painless as possible. They were very accommodating, as I had my infant son with me.

Recent Service

It would be nice if the techs would be a little more careful or clean up after themselves when the work is finished. Several times now I have found fingerprints on my windshield around the area where they put the oil change sticker. Also found oily fingerprints on the door and steering wheel.

Great buying experience

Was very satisfied with my sales rep., Garrett Henninger. He was professional, courteous and I felt comfortable dealing with him. He did everything that we asked of him.

Great and timely service

Visit was for oil change and construction was on going so pulled up and they came out to the vehicle and asked me if I had an appointment. Said yes gave him my last name and entered and Tim took care of getting me logged in. Had my air filters replaced also and was on my way in less than 45 minutes and Tim even through in a car wash which I used on the way home. Very courteous and professional staff.

Great on time service

I had a delicious cookie just out of the oven. And I learned that Svc.Adv David Kosanke lives near me.

Professional service

I have highly recommended this particular dealership to many of my friends. Everyone I come in contact within the service department is very professional. I am never been treated as though I am stupid because I am female and bringing the family van in alone. Your the only service department in this area that has treated me well and I appreciate it!When I do sit down in your comfortable waiting area, it has been nice to have a quiet moment to myself. Keep the TV's volume down way low. The cookies and drinks provided are a nice touch. Thank you!

Awesome experience at Heidebreicht

Joey and the service team were able to get my car in to have the brakes serviced quickly, even with short notice. Tyler also was great both picking me up and dropping me off when I did not have a ride, even though I lived over 30 minutes away.

Keidebrericht chevrolet - highly recommended

Heidebreicht Chevrolet:Dave in the service department takes care of me every time I come in, good guy does an excellent job.

Great dealership

Hard a great experience, we treated super! Got a great SUV and got a great deal along with my trade-in. Will go back and purchase another vehicle from this dealership in the future.

Sonic Repair

Friendly service. Just took longer than anticipated. However, we were provided a wonderful rental car and were appraised of the progress throughout the process. Overall, well done!

Great experience

Steven did a great job trying to earn my business and let me know when a new car came in. John was also great in trying to put the deal together.

Good service and attention to bussiness

Very good helping us find our way for service, it will be easier I know when your addition is done.

OUTSTANDING SERVICE

Beth and Jerry were wonderful. The information they provided and their expertise made me feel certain that this was the car for me. My husband and I are returning customers and it is because of the wonderful sales representatives and service that we have always received that will keep us coming back. LOVE MY NEW MALIBU. Thanks again Beth and Jerry.

Great Service

Very friendly staff. The wait time was short for my oil change and tire rotation. I was very pleased as usual.

absolutely great experience

I have been dealing with John Boyce at Heidebreicht for over 20 years and I am treated so well by everyone over there that I will not go anywhere else to get my vehicles. The service on my truck was done while I waited, (quick) and I left a happy guy. Thanks to everyone at Heidebreicht.

great service

Such a great experience. Everyone in the service department is so friendly and made my experience very enjoyable. I will definately Be returning for all my service needs.

Nice dealership with great staff!

Extremely well oiled staff that works together seamlessly. Got the car of my dreams at a great price! Jim Green and Alisha took personal care to make sure satisfaction was 100% guaranteed.

car brake replacement

Needed brakes and oil change. Only problem was a mix up on the charge for my brakes. It was more than the quote. Joel did give me some credit to get it close to the quote.

Great service

Always very professional and great service. The staff is very friendly and accommodating. I have been having my cars serviced here for the past 5 years and never had any problems.

Routine & Recommended maintenance

A mention of the construction would have been nice beforehand however the construction did not impact my service. I do not like being sent directly to the cashier when my car is ready for pick up. A service rep - or even better the person who actually did the work!- should spend time with the customer reviewing the results of the inspection & confirming what work was done. I believe this is standard practice for Chevy dealers & I want you to know I don't think that's good customer service. Missing the mark Chevy!

Great friendly service,

Jim Green worked very hard to find the exact truck I wanted and got it from an out of state dealer in a very short time period

Fast Friendly Service

Just a tire rotation but was handled perfectly despite the ongoing construction to the dealership. Fast check-in; fast checkout. Joey did a good job!

great service

My family has always bought their vehicles from Heidebreicht. We get excellent service and the servicemen are very attentive! They keep us informed of the status of the service!

Service at it's best

Mike and the entire service department are the best! I have never seen so many people go out of their way to make it done right the first time! Thanks

Great service. Service is # 1 priority

Jerry Baier is the best. I have and always have had two vehicles from him the last 10 or so years. Sets up my service and follows up. I live a mile from a different Chevy Dealership. I drive 18 miles to go to Heidebreicht. Went to other one once. Never again.

Best Service Reps in SE MI

Dave, the customer service rep, explained all of the things that needed to be repaired on my aging HHR. Now it's running like a new car. Thanks again Dave!!!

New vehicle purchase

Really couldn't say enough good things about Beth Cooper, but the main traits that come to mind are patient, understanding, caring, good conversationalist, willingness to help, and professional. Beth Cooper did an excellent job answering questions and explaining options. She made both my wife and I feel relaxed and confident we were getting the best options for our needs...and desires. Would recommend Beth and Heidebreicht to anyone looking to purchase a new Chevrolet. I always take my vehicles to Heidebreicht for repair, customer pick up/drop off is a great benefit to go along with the excellent skilled repair service.Bill and Mary Dietz

Great service, polite personnel

I moved to this area a bit over 2 years ago, and needed a dealership I could take my car to without battling the heavy traffic of the area. Heidebreicht Chevrolet has fit the bill in every way!

Great Service

Jill Maniaci takes customer service to another level. I always recommend Heidebreicht to anyone in the market for a GM product.

GREAT SERVICE

JIM GREEN DOES A GREAT JOB AND IS A ASSET TO YOUR DEALERSHIP;HE DELIVERS ON IS PROMISES.HAVE PURCHASED OR LEASED AT LEAST CARS OR TRUCKS

Always a pleasure to deal with.

As always, a pleasant experience. Called for an oil change appointment then brought the car in 2 days later. Greeted professionally, work completed, explanation as what was found and on my way.

Ok service

The visit went ok. Employees had a tendency to socialize with each other first and then take care of the customers. This might need a little corrective action.

Lets Party because I bought a new car

I keep coming back to Heidebreicht because Dave Lee respects my time by making the sale happen quickly and truly meeting (mostly exceeding) my expectations. I always feel like I get more value with Heidebreicht. When was the last time you bought a car and came home feeling that you just made the best choice possible, and then when the car is delivered it is a special event beyond the sale? Buying a car is a major event and Dave makes it a celebration.

Service & Sales working as a team

Heidebreicht Chevrolet is a place where they keep you informed and work as a team to provide solutions using both the service department and sales.

Traverse repairs

Because of illness I had to delay my repairs. Matt and Tony were wonderfully helpful. My car looked like brand new outside and I was shocked that it also looked brand new INSIDE. I never expected that. You guys are the greatest.

Recall service - easy and quick

Treated promptly, Joey pointed out a recall and helped schedule the service. Service was completed quickly and notification was polite and even friendly.

Customer service and workmanship is first class!

Exceptional. I was treated very politely and in a professional manner. I felt very comfortable having the body shop repair my car. My car was ready when promised and the work was of the highest quality. A very pleasant experience.

Excellent Service and Great People

I had a great car buying experience at Heidecreicht. I typically do not enjoy the car buying experience. However, their staff was attentive, informative, and low-pressure. They worked around my schedule and made the entire process easy. I would like to specifically mention the names of the individuals that made the process enjoyable.Earl CulverAlisha SchraderAshley KiperBrianne Alward

great buy

Everyone was very nice and got things done quickly for us which was nice so we didn't have to make several trips to the dealership. Thank you very much, very happy with the new vehicle.

great service

Very polite and helpful. service person courteous and helpful.Facility clean and quiet. Cookies and soda and offer of coffee nice touch.

Awesome customer service, trusting dealership.

Mike the service rep was awesome. Kept me informed always. Walt in parts was also awesome. Made me aware of rebate offers on tires and 10% off parts since I am GM employee. Just the best team at dealership.

Great service, clean facilities, friendly staff.

I am always very satisfied bringing my vehicle in for service at Heidebreicht Chevrolet. I like that service appointments can be scheduled to accommodate our personal schedules and time. This allows the Service Dept. to manage their work and less waiting time for customers. Staff is always courteous and friendly. Thank you.

Good service

Everyone was very nice. Check engine light came on before we left dealer, you clear and sales man said to come back if it came back on. It did and the service to get it fixed was fast easy and painless! Was even given a rental car for the day since I have a little one. Everything went great!

Great Service, Friendly people, reasonable price

It was an amazing experience. From being greeted at the door to the service that I received - everyone was friendly and made me feel comfortable.

Great service, nice layout in the service area

The service rep, Joey, was informative and friendly. The cashier was friendly and the service tech did his job without getting my van greasy or dirty.

great service

Ken was patient and very helpful. He worked with me as a person, not as bank account. He didn't pressure me to make a sale. This is the second time I bought a car with him as the dealer. I tagged a Malibu, as a pep car, in 2005 and and I picked it up in the winter of 2006. Heidebreicht Chevrolet's maintenance is excellent. I still have my 2006 Malibu Maxx.

Outstanding Service, Amazing People

I have dealt with new car sales, Joe and have gotten to know Michael very well in service but not due to bad things, only good. Michael has been such a pleasure to work with on the recall of my Cruze. He turned a long waiting period into, "I will hear from you soon, friend" kind of thing. Great guy, great service from everyone. Kim too was very accommodating, always greets you with a smile. Thank you for the continued great service and friendships! See you next oil change!

Oil change & tire rotation

Got there, drop off the car, was only in the waiting room about 45 minutes before it was all done.

Satisfied customer for over 30 years

Have been a customer for over 30 years and have always been very happy with my salesman(Ken Kaikonen) and the service dept. and body shop. am planning on purchasing a new car soon.

accomodating

It was nice that you were able to squeeze in checking the "check engine light" that came on that day when I was only scheduled for an oil change. It would be really nice if you were open on Saturdays for repairs and oil changes.

2015 Colorado Purchase

Beth Cooper was wonderful. She explained things to me, kept me up to date, and answered all my questions. Going through Finance went well also. All the other employees I encountered were all ready to give assistance.

Great Purchase Experience!

I have purchased/leased 13 or 14 cars over the past almost 35 years. This has been a necessary but not always pleasant chore. However, yesterday's experience with Heidebreicht Chevrolet and particularly; Jeff Likins and Alisha Schrader, changed all of that.This is the first time when I didnt feel I was doing the dealership or salesperson a favor by acquiring a vehicle. Mr. Likins and Ms. Schrader's respect for my time and my expressed needs far surpasses any experience in my car buying past. In fact, unfortunately it is rare any more that I deal with professionals who are actually listening and responding appropriately; something which both did and is a valuable asset to their professions and more importantly to your dealership.Please accept my appreciation for a job well done. I am looking forward to my next opportunity to acquire a vehicle; and I can guarantee it will be with Heidebreicht and Mr. Likins.I will not hesitate to recommend Heidebreicht and Jeff to any friends, family and colleagues planning to purchase an automobile.Keep up the great work!Sincerely,Brendan Paul Wagner

Good experience in the dealership's service dept!

James was patient and showed me what modern "mudflaps" look like, and because of that I decided it was ok to get mudflaps for my Equinox. (I'm retirement age and felt offended that mudflaps were recommended for my car. They belong on pickup trucks and larger trucks, Not on MY CAR!!!!! I thought. How dare they suggest I get them AND pay for mudflaps!!. I thought. Perhaps the need for mudflaps involve a design problem. I relented and the molded plastic non flapping flaps are not unsightly. Adam was also helpful so the visit was all good. Some of the repair reps in the past have been irritating and offensive and some of my friends have agreed with that description. My friends are also "little old ladies" and we don't like to deal with rude reps.

Power Steering, ABS, stabilitrack

Called to say that the power steering, ABS and stabilitrack were not working. Dealership provided loaner that day while repairs were made.

Great Service, Attentive and Friendly Personnel

The service tech was very helpful and courteous, he took the time to have something checked out over and above what I came in for. By doing this a possible problem in the future was avoided. Every step of the repair on the car was relayed to me so I knew what was happening. The car was ready when it was promised.

Great Service

Everyone was very nice & my car was finished quickly & correctly. My Volt was in for a warranty job.

Outstanding experience

James is great to work with. I had reservations about other service reps after Christy left, but James has made it an easy transition.

Service department

Everyone was extremely pleasant, cheerful, explained about the valentines card for Veterans. I was presently surprised that everyone was happy because of the snow!

Awesome service

Love working with Tim! He always takes care of any problem that I come with and treats me with respect. Love all of your service people, they are the best.

Great service

Everyone was really nice and helpful to me and my car. They explained everything to me in a way I could understand. They even tried to up sell all of the flushes needed for my car. They did really well.

Great Customer Service

Very courteous service rep! Services performed very timely just as promised. The amenities offered in your waiting area were beyond expectations.

Excellent Dealorship!

I've purchased several vehicles from Heidebreicht Chevrolet. The Sales, Serivce and Body departments are all second to none. You're treated like a friend or family member. Simply a great dealorship.

great group of guys

wow what a good group of guys. you will be happy you stopped in. I definitely did what more can I say!

Great service manager and super techs.

Was impressed by your tech Bob on explaining to me about the steering. He found low tire pressure to be the cause and said to see if I could try to get it to go back and have a hard time to steer again. Will try to get the steering to go bad before I bring it back for my oil change. Very satisfied with the service . Thank You Chris for taking the time, two trips to try to find out my problem.

Great service

You will be receiving a thank you card from me for not only restoring my car to it's beauty, but I think it looks even better now than it did before!! And to the man or woman who had the painful task of cleaning/vacuuming out my car, I am indebted to you because I have been dreading that task all winter! So thank you!!

Recall and oil change service

Excellent service. Recall items taken care of and oil change in a timely fashion. Drop off was easy and smooth. Loaner car was ready. I appreciate this service as I was in a hurry to get to work.

Outstanding Service

The service was great and everyone had a smile on their faces! The only bad thing is that I waited for a few hours to find out that the wrong part was ordered. I was able to work form my laptop on the guest area so it all worked out! Thx

GREAT Service and help

Mike was very kind and made sure I was kept well informed about every step and Explained everything to me. I felt like I mattered ,I was not just a number or customer. I felt like family. Thanks!

Great Service

Friendly fast service and the 20% coupon for Big Boy is a real big bonus. Take the car in, walk to Big Boy, have breakfast read the paper, return and all done. I do have a question. When offering Mobil 1 synthetic oil to customers Why Not use a Upgraded Mobil 1 oil filter instead of an A/C filter. Does not make allot of sense to me to pay extra for full synthetic oil (Mobil1 ) and not use a Mobil 1 filter.

Loved Hediebreict!

Jim Mair was awesome! Made me extremely comfortable in a situation I have not been in, in a very long time! Wish there would have been floor mats included in my car. And I've already received an email saying I need a new engine filter, is that accurate? I've had the car 6 days. Is that part of the scheduled maintenance? But I LOVE it.

Great service. Coffee is good also.

Everyone is always friendly and polite. I also like the fact they have been a part of my community for many years.

Great service, very professional

Very professional, had a couple of mistakes in warranty coverage that were immediately corrected. They identified problems and helped schedule appointment to correct. Explained work done when paperwork was not clear.

Excellent experience!

Came into the service department for an alignment, was done quickly and the entire staff was very friendly and helpful. My experience from beginning to end was great!

Always on time and great service.

I have one word to describe the service at Heidebreicht "Fantastic" what else can I say. Keep up the GOOD work.

Wonderful Staff, Great Price, Great Service.

Our Experience with Heidebreicht Chevrolet was fantastic.Jerry Baier our Sales Person is super to deal with. The entirestaff is friendly and made our car buying experience easy and fun. Thanks Guys!

Friendly and Proficient Dealership

I would like to give special recognition to David Kosanke, Service Consultant, for making my visits pleasurable. David's courteous and professional work ethics are a great asset to your dealership's Service Dept.

Service-oil change, tire rotation and recall repai

The service was excellent!!! There was a vehicle recall that they notified me of when I arrived and were able to complete in a short period of time and allowed me to be able to get back to work quickly!!!

Great service, clean facilities.

Appointments easy to make, prompt check-in, courteous and friendly service people, service performed in reasonable amount of time. And the have coffee and cookies!

new tire

I came in due to a low rear tire and had to have the tire replaced. It was done very quickly and I was on my way.

Nice people that's why I continue to go there