Hastings Chrysler Center
Hastings Chrysler Center
Customer Service: 4.6 Buying Process: 4.7 Quality Of Repair: 4.7 Overall Facilities: 4.8 Quality Of Work: 2.0 Friendliness: 2.5 Pricing: 1.7 Overall Experience: 2.1
ADD REVIEW
Sold me junk, I had to pay to have fixed
I bought a used car for $19000 I immediately figured out that the all wheel drive system was not working. I brought it in and their service department said that it was how it is supposed to be! Frustratedo I took the car home knowing that it had problems. I took a video of it spinning the front wheels only. Then they admitted that yes it was not working. I said that they should fix it, they said that I should have bought an extended warranty! I said they should not have sold a car with drive train issues. After arguing about it with the general manager (who magically knew what the problem was with no new information) said that I need to make an appointment with his 100% trusted service department to determine what actually was the problem. I brought it in at the scheduled time. At this point I have had a car that I have not been able to drive in 2 weeks. The next thing I hear from them is that it is fixed and come pick it up. And that I have to pay for it! Yes they gave me a "deal" on the overall cost but I didn't authorize you to do the work or agree to pay for anything! They sold me a broken car, treated me like I was stupid, inconvenienced me for weeks, and then charged me for it. Worst experience I have ever had. Tho Wes the salesman was decent through the whole thing. Nothing bad to say about him.
DO NOT BUY FROM THESE PEOPLE
I purchased an as is mini van spent all my money on it right well 3 days into it it stops running....called them asked if they ran a diagnostic on it they said no....well come to find out after running my own diagnostic test on it they recently cleared it out so the check engine light turned off indicating a bad o2 censor and bad fan module....they said to me oh we'll give you a trade in on it....why would I buy anything from a crack pot dealership fool me once shame on you fool me twice won't happen....so tonight I am logging a complaint with the BBB and also calling a lawyer....
Dishonest Dealership !
I went for an oil change, multi-point check, and brake inspection for my Chrysler T & C 06. I took my van in on 4/14 to the Chrysler Dealership in Hastings, MN. I received a call from the dealership on the 15th saying that the rotors and brake pads should be changed along with the serpentine belt, and a missing bolt in the vehicle frame. I wanted to get that done ASAP but was needing to wait until next week so meanwhile I picked up the vehicle and took it back home. This was on 4/15. When I got my vehicle home there is a huge leak of a red fluid all over my drive way accompanied with a strange cracking noise coming from the engine. Nothing was wrong with the vehicle until it went to the dealership for a simple oil change and inspection. I sent the vehicle to the dealership to get it maintained, NOT for them to mess it up! I called them on 4/16 and told them about what was going on and they wanted me bring the vehicle back to see what was wrong.....Went there and after they looked at the vehicle I got two different stories from two different mechanics. They said that they "somehow" over filled the coolant and the coolant got on to the serpentine belt which is making the cracking noise. As per one mechanic the coolant was to dry off soon and the noise would stop. The other said the belt would need to be replaced immediately for the noise to stop. I wasnt convinced so I got the vehicle checked by 3rd party. They were shocked and in disbelieve that the job was actually done by a dealership. The Oil filter has double bearing and the old O ring has not been taken out before putting in the new one, which is leaving a gap. There is nothing wrong with the serpentine belt at all! It was in perfect condition! (The 3rd party mechanics said they can change it if we want but dont know why we would do that as the belt is in good shape) The noise from the engine is not the coolant on the serpentine belt!!!!!! The noise is coming from the gap caused by your mechanics! Doesnt your dealership know how to put an oil filter on or for that matter not to cheat and fool its own customers by messing up their vehicles when people drop their vehicles for servicing? Absolutely ridiculous! Do not take your Vehicle to this dealership as they will mess up your vehicle for their profit. Stay away from them .
Service
Went for an oil change and it was taken care of . The location is close by to our place and a good waiting room area .
2 Great Buying Experiences!
Ask for John. He listens, he cares. Provides a great buying experience and discusses your options wants and needs? A great experience!
Don't stand by Their warranty
I bought a 2010 sierra from hastings. 22 days into owning it, I noticed there was oil on the ground. I brought it to my local chevy dealer. Said it was a oil cooler line leak. I called hastings to see if we can work out a deal seeing that I'm 3 hours from them. They said that their 30 day 1kmile warranty doesn't cover cooler lines. That the bill was on me.Personally for myself owning it 22 days they should offer to pay atleast half to fix it.
Awesome deal, great sales staff!
I had been searching for a Jeep Compass for a long time and finally back in December I found one at Hastings Chrysler Center. The only rough part was it was all the way down in Hastings, which wasn't a big drive as I'm from the Twin Cities but it was at a great price and was in the color I was looking for. Upon arriving I told them I found their Jeep Compass on cars.com and was hoping that it was still available. After they did a little digging they found it and brought it around for a test drive. After a quick spin up the main drag by the dealership I knew I had found my next car. We went back and did the paperwork and I drove home in my dream car. As a thank you I wanted to write this review to show my gratitude to the Hastings Chrysler Center team for connecting me with exactly what I had been looking for and making the entire process pleasant. I will certainly refer you to all of my friends!
Deceptive Business Practices
I negotiated a deal on a brand new truck that would include the GPS. The deal was talked about in front of my fiance and Chris specifically about the GPS. I purchased the additional undercoating, top coat, and fabric protection. So obviously I have no problem paying for additional items to be done to the truck.It is true that I didn't look at all the items to be done to the truck before I signed the paperwork and that is where they got me. It was obvious that Chris did either a bait and switch or just flat out lied to us. When it came time to do all the additional items to the truck. It magically became an additional purchase when my fiance went to drop off the truck for 600.00. I filed a complaint with the BBB and Bart the GM finally responded with a "courtesy off the GPS price." He pretty much called my fiance and I liars after such a large purchase obviously this dealership is more concerned about their money and not the consumer!
Great Team
Purchased a 2011 Ram 1500 from Wes and the process was great. Everyone was very friendly and helpful. Overall a great experience and i will certainley go back for my next and all future vehicle needs.
Great Team Work
The Service Managers and crew are easy to work with ... they make reasonable recommendations and explain what they need to do and why... They're understanding and they listen to your concerns... they look at you and NOT thru you while they listen and while they explain your options... Good Work.... Good Team!!
Made buying a used car easy
Found good used car at a reasonable price. JJ was a very help full salesman. We're very happy with our new used car.
Found exact vehicle we were looking for!
Salesman very polite and knowledgeable as well as all of the staff. Explained everything about functions of vehicle and he programmed blue tooth for cell phones which I know we would have had trouble doing. We told them what we wanted in a vehicle of which you did not have on site. You were able to get exactly what we wanted in 2 days, the vehicle exceeded our expectations! A good job by everyone at your facility!
Friendly, helpful people
Steve is very patient with us as we test drive various vehicles to see what we like. In fact, all of the staff is friendly and helpful.
Great service, pleasant waiting area.
You were able to get me in and on my way quickly so that i could make my trip the same day.
great service
Friendly. Listened to what I was saying. Not pushy but knew how to get the sale done. Everyone was professional. John M was very good at explaining everything and what impressed us most when I called and said we be there in a half hour John was there waiting didn't have to go look for him. Good job
Good Service, nice salemsmen
I liked that I knew the salesmen , John Michaels. It was a good feeling to walk in a be treated special.
Great service
friendly staff, work done as promised on time, completed all the updates without me knowing they were due, work copy sent by mail
No pressure sale
When I first stopped to look at a truck about a year ago, I was not pressured to buy on the spot. The salesman (James) kept in touch to see how I was doing and met with me again to answer questions before I made my decision to buy.
Great people!
The people we worked with and the morals ethics and beliefs we saw and heard from them. Also happy to deal with a company that supports great thing like community and the greater good of christian projects.
Hastings Auto Van Deal
Every one I dealt with was friendly, courteous, and efficient. Very professional staff. My sales person, Wes, took the time to go over all my purchase options and explained them thoroughly. Wes also showed me how some of the functions on the vehicle I leased worked. The whole experience was smooth and effortless on my part because of the hard work of a knowledgeable staff. I was even given a slice of pizza and a cookie!
Fabulous Purchase Experience
Friendly, curteous atmosphere, your team is a pleasure to work with. They are knowledgeable and patient. We have recomended your dealership to everyone.
awesomr dealership
sales was the most knowledgeable staff I have ever met!If you want to buy a Challenger,John Michels is the man!!!
Great Services Very Very Clean Lounge at Coffee
Always ready for my appointment on time and also the work being done being within a very reasonable time and also more friendly than Fury Motors.
new vehicle purchase
the best buying experience everthe deal was great did not have to hagglevehicle was immaculate all the personnel are top shelf
Great service
When things didn't go as we all expected everyone involved kept their promises. They went above and beyond to make things right. I cannot tell you how impressed I am with the dealership. Wes in sales, Wade in financing, and Bart in management earned my repeat business.
Great dealership
My husband I just wanted Hastings Chrysler Center to know how much we appreciated them. We went in looking for a used vehicle. They are really good people. They were very respectful of us, even though we needed a used vehicle. No only were they very nice to us that day, we just received a courtesy call asking if we had found anything yet. Even though we did find our vehicle in another town, from another dealer, we found these people to be very trustworthy and we will go back in the future.
Great service, clean, freindly
The Christian atmosphere and being able to talk about your faith, friendliness, keep being the hands and feet of Jesus, your doing a great job
This dealership "Walks the Walk"
Eric from Hastings Chrysler Center called me twice last week, and called James as well. Earlier last week I posted about a bad experience we had with Hastings Chrysler Center. They hadnt done anything illegal or even anything out of the usual, customary realm of how used car dealerships do business. It was just that the car my son bought from them broke down within an hour of purchase. I was completely dismantled and very upset after calling the dealership and asking them to consider helping somehow and had gotten an answer that didnt reflect their companys mission statement. Unfortunately, Eric wasnt at work at the dealership the day I called them, otherwise my post from last week would never have existed. Eric offered a remedy to the car situation today to help James out that brought walking the walk to a higher level and grander scale. Im not going to go into a bunch of details of what that remedy consisted of because lets face it, as-is IS absolutely as-is. Period. ALL automotive dealers selling used cars cant, wont and shouldnt be expected to do ANYTHING for you if your as-is car doesnt make it a block down the road. HOWEVER, Hastings Chrysler Center DID do something this time. They didnt have to.but they DID. They showed their level of integrity in a HUGE way. Today, the world feels like its a little better place. Thanks Eric at Hastings Chrysler Center. Id like to kindly request that EVERYONE EVERYWHERE share this post with EVERYONE EVERYWHERE please. I was proven wrong about this dealershipand I want everyone to know that I blissfully admit that I was absolutely wrong.
Friendly atmosphere
Everyone was willing to work with me to get me the truck at the price I needed that worked with my budget
Typical Morally Bankrupt Used Car Dealer
My son purchased a used car as-is from this dealership on 1/19/2015. Spent every penny he had saved, plus had to borrow and extra $400.00 to cover the purchase. He didnt even get an hour down the road with this car when white smoke began to bellow out from underneath the hood. He took it to an automotive shop right away. After diagnostics uncovered that the Timing Cover Gasket was TOAST, the serpentine belt needed to be replaced, the alternator needed to be replaced and the water pump needed to be replaced which roughly came to over $2000 in parts and labor--- I called to speak to someone at the dealership to see if they would be willing to help my son out. I didnt yellI didnt curseand didnt place blame. I told all three of the guys who talked to me that I KNOW the dealership has NO legal obligation to do ANYTHING for my son. I told them that I dont feel they intentionally sold my son a disposable car. I simply asked them if they would be willing to do a good deed and help this young man out. This dealerships philosophy regarding as-is cars is that if you drive it off their lot and it brakes into two pieces, YOU OWN BOTH PIECES OF THAT BROKEN CAR. The salesman that was the most willing to talk to me patronized me with hollow apologies, suggestions of absolutely NO value (sell the car on Craigs list.keep filling it with coolant until Summer time comes..) and empty promises to bring my request for any kind of remedy at all to the owner of the dealership. I dont plan on hearing back from anyone at this dealership with any kind of gesture to renew my faith in the generosity of humankind. My wish for the entire team at Hastings Chrysler Center is that someday when one of YOUR sons or daughters needs assistance..a helping hand up out of a rut..a ride home in 30 below weather. CPR from a stranger.I pray to God that they dont have to ask for that help from people like YOU.
Good Service
Work has always been done as promised and within the time frame promised. The quoted charges have always been within the range of the actual bill.
Painless
Painless, stress free and easy to buy my truck. These guys worked hard to meet another dealers price. They aggressively competed with the price match and came through. Thank you all.
Keeping the People focus in a Dealership!
While I have experienced the sales, front desk, parts and service departments of this dealership, my last visit was to service for some overdue maintenance. I can relate my experience as extremely pleasant because of the people. Not only were they repectful and engaged with the concerns I mentioned, the techs and service managers did an outstanding job. The interactions of the sections made the service a considerable value for the work performed and a welcome place to have future work conducted.
OUTSTANDING
John Michels was professional, knowledgeable and PERSONABLE. He was very, very helpful in our deciding to buy our 2015 van. Wade Zwick Financial Services Manager, walked us through the process and made the transaction and what was expected understandable..We returned to Hastings Chrysler Center having had OUTSTANDING work done in the Service Center on our pervious Town & Country van.GOOD EXPERIENCE AT THE CENTER AFTER HAVING MY FAVORITE CAR OF ALL TIME TOTALED (2000 CHRYSLER TOWNatCOUNTRY PURCHASED AT THE HASTINGS CENTER.)
Outstanding experience!! A++++
Wade and Steve were great to work with! top notch professional in what they do and how they treat the customer. Their follow up afterwards was spot on! Steve spent extra time making sure we were comfortable with the vehicle and knew everything on it. Super happy with them.
Great Service by Jacob M.
Jacob has been our dealer 3 times and has always done an excellent job. His willingness to allow us to see all of our options and take our time is what makes us repeat customers.
Great Friendly Service
Kept me informed on service any additional repairs needed. It wasn't sticker shock when you went to pick up your vehicle.They are courteous about a loaner car or will give you a ride to and from dealer.
Great Service
They were easy to talk to, not too pushy, and listened to what I wanted rather than telling me what they thought I wanted.
Great Service
We had a specific truck that we were looking for and they went above and beyond to find it for us. They were friendly and very devoted in making sure we got the truck we wanted. Our overall experience so far has been outstanding.
Bought a used GMC van from this dealership
I just bought a used GMC van from this dealership. Not only did they find a great lender to get me into the van today, but they went the extra mile and picked me up at my home, drove me to the dealership to finish the deal so I could drive home in my new van. The price was awesome and the service was over the top. I would recommend anyone to buy a vehicle from this dealership in Hastings. Not one car dealership was able to get me approved for the loan, but they did! 5 STAR service! They even detailed the van before I left.
Service center
It's a great place honest and friendly, you are threaded like a person not a #
Very good service at a very fair price.
Able to squeeze me in when I did not have an appointment.Offered opportunity to install an air filter when I did not realize that I needed it.
Satisfied customer
No pressure sales team. Ben was helpful in providing information on the vehicle we were interested in while Steve was out. Steve Pedro was recommended by an employee of mine who bought a vehicle previously and I understand why.
Excellent service
When I discussed my repair work with the Service Department (Dave), everything was explained to me including contacting me when I could pick-up my vehicle.
Great Service
I liked the ability to live chat with someone when I first started my search and after having delt with 3 other dealerships it was nice to finally find some one who actually knew your product line. My salesperson James, went above and beyond to try and find what I needed to have the perfect vehicle.
Great Overall Experiece
John was great! I really appreciated the time he spent with me without making me feel rushed or pressured. And it felt like everyone at the dealership was really looking out for me and my best interests. And I LOVE that you're a Christ-centered dealership! When my mom needs to replace her vehicle, we'll be back to see John.
Clean and professional
Chris went over the pickup and helped explain all the bells and whistles He is full of energy and I was just driving thru the lot not Looking to buy. So Chris did the right thing and got up and went outside to talk to me. I enjoyed working with Chris
Convenient, fast service
The service department was ready for the vehicle at the appointed time and began working on it immediately. I also like the fact that I was able to bring the vehicle for routine maintenance on a Saturday morning and wait for it. Also, the salesperson I had bought the vehicle from, Steve Pedro, had promised me my first oil change free and it turned out to be that - there was no charge to me at all.
A friendly environment!
I purchased a Jeep Cherokee from Steve, he was friendly, knowledgeable and helpful. Everyone greets you with a smile and asks if you need any help.
Great Dealership
I like the fact that Hastings Chrysler is not a mega dealership that is only concerned with selling the most cars in the area. I feel that everyone cares about whats best for me and my car. Because of that Ill buy my next car from them.
James D
I liked Wes, the sales person I had. I did not like the experience of dealing with the supervisors to get the deal done. Wes seemed sincere in making it a good customer experience.
Amazing Sales People
Eric Mech and John Michael's were an absolute pleasure to work with !!! No one better in the business !!
very good people to work with, very professional
the salesman was very friendly and helpful. He also kept me informed of what was taking place. Did things in a very professional manner.
Great customer service
I had a wedding to go to and my vehicle needed extensive work. I was working with Dave in the service dept. and he was able to get me a loaner vehicle for the weekend. Overall it was a good experience.
Great Service
From the moment we inquired about the vehicle on-line, until we drove off the lot, Jacob was knowledgeable and helpful. It was stress free which is really nice. Thank you
Best vehicle purchasing experience ever!
The sales rep, Tom Krasky was very honest and knowledgeable about the features and benefits of the various vehicles and he guided us to what worked best for us. We never felt pressured! It was the best vehicle purchasing experience we have ever had!
Excellent service!
Our salesman was outstanding. He was not pushy, matched the perfect car to our needs, and matched or best offer from other dealers. He gave us all of the time we needed to learn all of the features of the car and to be able to use them safely. He was more like a neighbor or a friend than a salesman! Our finance guy was also excellent in explaining details and options in a non-coercive manner. We never felt pressured. We felt valued as customers!
Great Dealership & Great People
it all went so well & smoothly, Steve & Jacob were great to work with. we had a great experience with the purchase of our Wrangler. thanks so much.....
Reliable Service, Clean Facilities
Not trying to sell me unneeded service. Telling me what was going on before work was done. Making me feel I could trust your analysis of the work that was needed
Friendly and Accomodating Staff
Chris (Salesman) was very friendly, not pushy. The finance guy did not try to ram the adds on and was very accomodating.
Good People
Sales staff are great. My salesman stayed till 11:30 pm, selling me a new truck, along with the finance manager and sales manager. Just good people people. Thanks for not being like some of the dealerships in the twins cities that have staff that doesn't even know the lineup of cars they sell.
Great Experience!
It was an overall great experience. They made sure I was completely happy and when I noted a few issues they took care of them right away. I would so go back and purchase from them in the future.
Excellent purchasing experience
1) Sales people worked together for customer, unlike other dealer ships with cut throat, back stabbing competition between sales people. 2) Everyone took the time to to explain things throughout the process. All contract, pricing and negotiation details spelled out in clear language.
Fabulous experience!
I liked everything about my experience at Hastings Chrysler! Everyone was so friendly and the whole atmosphere was wonderful!! Everyone working there showed they loved being there and radiated true joy! What a pleasure it is knowing I was led to purchase my vehicle from such an upstanding, remarkable, amazing company where everyone shines from the inside-out!
Great Service Treatment at Hastings Chrysler
Service personnel took good care of me. Got me right in for the services my vehicle required. Showed me to the new waiting room. Refreshments readily available.
BEST experience
All the people were extremely helpful. We needed financing and the entire staff was very supportive. The BEST experience we have had at a dealership!
Great experience!
Helpfulness of sales people, understanding our time constraints as we had a small child with us, working with us to come back to complete the purchase, explaining lease options which we didn't even consider before this, taking time to explain how vehicle options work, excellent service! Also liked that we were able to test e car out overnight to get a good feel for driving and options.
Excellent Service
The fact that Tom was so willing to help us. He didnt give up and also got us a good offer with acceptable apr.
Great staff, wonderful experience!
The staff at the dealership is wonderful! They genuinely care about you and have your interests at heart - you're not just another sale.
Oil Change
Had the oil changed in my Dodge Journey - did not take long - every one at this location is very excellent in what they do - great customer service
A Caring Dealership
The staff was very friendly. They listened to our concerns, and they worked with us to find a car that would fit our needs and budget. They were knowledgable about the vehicles, and there was a good Christian atmosphere there.
Excellent service and customer care
The staff are friendly and helpful. They want to make you happy with your purchase when you walk out the door. They get to know you as a customer and what is important to you.
Excellent service, friendly and courteous!
John and the rest of the staff were very helpful in making this new car purchase go smoothly and quickly. They have such friendly and courteous staff and I would highly recommend them to anyone for their next vehicle purchase. They were knowledgeable and helpful with any questions I had and did their ultimate best to see that I was a satisfied customer, which I certainly am!!
Great customer service
Great customer service. Jacob M did a great job of going through everything, it's fun to work with some one how enjoys what he does. Wes did a nice job with the financial end also.
Great sales and finance staff.
We were treated with respect from the moment we walked through the door. From sales to finance, we felt this dealership was our best choice. We feel the morals of the Hastings Chrysler center will be a reason we will return and recommend to our friends and family.
Absolute best dealership around
Dave in the service department is fantastic...Absolutely love him and Eric Mech too....everyone there has been warm and friendly....I consider some of these people my friends. ..
Over the top service!
they went above and beyond to make our situation work for us. we could not be happier with our end result, thank you so much!
Mark & Bonnie
Incredible from a personal standpoint. I liked the salesmen ship from Tom. If he did not know he asked. The dealership seemed very friendly and personal which I really liked. Keep it up!
Great people.
Family, friendly atmosphere is always they way to be. It is always easier to sell when a guy is in the market like "today"!!! However, the family friendly must be there even when a buyer is buying tomorrow. If that happens sales will thrive!Thanks, Joel Zimmerman
Great car service great sales men great cars
Everybody at the Hastings dealership are honest with me with every car or truck I buy from them I would give them a top hundred out of all the dealerships I buy cars from I would mention go to Hastings Chrysler dealership!!!!
Great experience always
Everyone is always friendly and answers all my questions, great experience. If you are looking for a great small town feel with everything a big city place can offer come here.
Hastings Chrysler Dodge Charger experience
Bart and John were wonderful to work with and I would buy another car from them. They were professional and worked hard to find something we liked and get us in it.
Great experience.
Steve spent considerable time to satisfy my questions and did not rush my decision. An overall good experience. The salesperson,staff and manager all made me feel at ease throughout the process. Quite personable.
Excellent buying experience
Everyone was extremely helpful and made sure I got the vehicle I wanted! Very friendly employees all around and you couldn't ask for better people.
Very helpful service manager... Great Guy...
The service people are always happy to help you... The service manager Dennis will give you the special attention to see that the job is done on time and properly...
Honesty and integrity prevails
This is a faith-based dealership that excels in honesty, integrity, and compassion for the buyer. Steve Pedro, in spite of some personal difficulties at the dealership took the time needed to complete our trade up to a used SUV. He handles diversity with faith and a sense of humor. Although the price was pretty non-negotiable, we feel like we got good value for our automotive dollar. There was also a follow-up phone call to check on our drive home (150 miles).
Love my new Grand Cherokee!
From start to finish was a great experience. They did not have the one in stock but had it the next day for me at the best price I could find. Worth the drive!
excellent service
They had the best prices and excellent deals. David the experienced salesman was very knowledgeable and he speed along the buying process.
Mileage: 18804
Color: Blue
Transmission: 9-speed Automatic
Body Style: SUV
City: Hastings, MN
Engine Type: 177 hp 2.4L I4
Mileage: 31278
Color: Red
Transmission: 9-speed Automatic
Body Style: SUV
City: Hastings, MN
Engine Type: 3.2L V6 24V MPFI DOHC
Mileage: 148269
Color: Red
Transmission: 6-speed Automatic
Body Style: Pickup
City: Hastings, MN
Engine Type: 360 hp 5L V8 Flex Fuel Vehicle
