Harry's Buick GMC

Saved My Vacation

I was on vacation from Wisconsin in Asheville and the A/C on my SRX went out. I showed up at the Service desk first thing in the morning with a big problem but no appointment and only a couple of days to get it fixed before heading back on a 13 hr drive. By 8:30 am my car was in the garage being looked at and I was on my way back to my hotel with a brand new Cadillac as a loaner. By 9:30 am I had received a call that the problem had been identified and the parts were on order.At 10:00 am the next day I picked up my car and returned to my vacation, and then enjoyed the A/C all the way home. My thanks to Frank Leccese, Stan Loftis, and Cass Kunst, and all the guys in the Service Department - you guys saved my vacation.

Seirra

Everyone was very courteous, especially Ronnie Hemphill. A nice experience.

Purchased Buick Encore

We had a great buying experience with Macon Cutshall. He was friendly, very helpful and made us feel welcome. He showed us around and explained things in detail.

Owner

I'm on vacation in Highlands, NC and my front passenger window would not go up. Isn't that always the case. We were put in touch with Harry's Cadillac dealership and I can't say enough about the fast, courteous service I received. Stan and Jacqueline were great. Our vacation house is close to 2 hours from the dealership plus I hurt my back in a fall. Stan found 2 wonderful drivers to get my car back to me without me having to drive to Ashville. Now that's service !!! I am so grateful for the excellent service I received..Many thanks !!!

Service dept. rude

I took my car in for a repair, and they kept calling and telling me that they need another hour and another to find the problem. Once they said they (found) the problem, they wanted to charge me $2000 to fix it. When I was asking what they found and what the problem is, the service guy said that he doesn't have time to explain to me what's going on in there. He asked if I want it fixed or not....he was plainly rude and unhelpful.

Most recent new truck purchase

Have purchased multiple vehicles from your dealership over the years and from Eric and this has built a relationship with the sales team and makes each purchase easier than the previous.

Excellent awareness

While I was only in for a State Inspection, Stan identified that my SRX had two open software updates that had not been done and was able to handle those as well at the same time.

Great services

We had great people helping us. Ronnie Hemphill, Mark Wright, Tisha Murphy, Matt Hyder, Chad Stamey gave us great service.

Professional staff, friendly, efficient, fair pric

Harry's has a most professional staff! They know what they're doing, they are pleasant, they are efficient and the cost is fair and reasonable. Thanks to all. Tom and Nancy Hunnicutt

Happy, Happy, Happy

The salesman went out of his way to find a car that fit our needs. Everyone at the dealership was professional and friendly.

Facilities and location, fine

Ken was great. But when we asked for the crossbars to be included in the deal, we were astonished that you refused. It almost cancelled the deal. When my daughter got her Terrain, the dealer gave her an I-Pad. That's class.

great service very fast just very good p[eople

Very clean waiting room the service writer was excellent he was up to date on what they were doing to my vehicle kept me informed on everthing very nice people all around Thank You

Stress-Free Auto Shopping! What A Concept!!

The entire purchase experience was amazingly easy. Eric (salesman) and Tisha (finance officer) were great. SMOOTH transaction!

Excellent service, comfortable and clean facility

Overall excellent experience, as was original purchase. One maintenance item was initially overlooked and required some additional time and attention. But, was handled professionally once pointed out.

Excellant Prices

Recentlly found my Brother a Used Truck at Harrys and the vehilces way below Blue Book. I traveled from East Tennessee to a better prices.

Excellent service and very nice facility!

As always, my car was taken in for service in a timely manner and received its regular service in a reasonable amount of time. i appreciate having such a nice lounge in which to spend the time while waiting. Thank you!

Great experience

representative was very interested in helping me w/my service, fixing the small ding on my driver door, and making sure we had a ride for lunch. very nice experience.

Great Dealership with excellent Sales Force

I started my search for a car here. Chad was very helpful before I got to the dealership and it continued throughout my experience. He was very considerate of our budget and was extremely helpful in choosing a car to test drive. We did NOT buy from here ONLY because another dealership had a car I could not pass up, but I would go back again if I had need of another car (I will in a couple of years). Low pressure, nice inventory, good prices, VERY upfront about the "out the door price" (cannot get this everywhere) and it is literally "on the hill" (nickname is Harry's on the Hill).

GOOD SERVICE ON TIME

ALL WORK WAS DONE ON TIME.SERVICE MGR WAS UNABLE TO COMMUNICATE WITH SYSTEM WHICH SHOWS ANY RECALL INFORMATION FOR MY CAR.SHUTTLE PERSON WAS OUTSTANDING.

Buying SRX Cadillac.

Our experience with Harry's was excellent. Buzz,our salesman and Mark, the sales manager, worked together to find us the SRX that we really wanted. Buzz stayed in touch with us and always responded to our questions. Our SRX is beautiful and we are VERY HAPPY CUSTOMERS. Everyone was friendly and helpful. We will be recommending Harry's Dealership to family and friends. Our thanks go out to Buzz for his outstanding service to us. Sincerely, Johnny & Elaine Gossett

Purchase using GM Employee and Friends Discount

There seemed to be some confusion concerning using the GM family and Friends USAA rebate that was available to me. GM and the dealership should be able to handle the process better. Other than that, buying process using GM Employee and Friends was easy.

the best service ... always the best

Its always the best... service is done on time as usual and Stan and Jeff treat me like I own the place..thanks for having such good people

Harry's Cadillac

Stan makes the experience easy and fast. Jeff and Heidi are always friendly and helpful. We have purchased a new Denali and an Escalade from Harry's primarily because of the way we are treated in service.

Great Service

I appreciate the fact that my car was repaired correctly the first time! I also appreciated having a loaner car to drive while my car was being repaired. As always, everyone is friendly and helpful.

It was great service. Very clean customer waiting

Excellent visit. Was immediately attended to and the work was done as promised. Chad Stamey helped me out regarding the bluetooth. Everyone I have had contact at Harry's on the hill been great. I recommend my friends to the dealership for their new auto needs.

Great service

I had a good experience. My only complaint was that I had to call to find out if my ready was completed with the service. I had been told that they would call me, so that was frustrating. They did a great job in fixing my car and everything else went smoothly.

Great service

Stan was very pleasant and took care of all the issues pertinent to our vehicle, but the serviceman was unable to replicate the problem we have with a noise coming from the left rear when having to apply the brake quickly and hard occasionally. We encountered the problem several times on a recent trip to Virginia and also had it happen again (after hours) the day we picked our Acadia up from Harry's. I know our warranty runs out in Jun-14 but need to know that this noise issue won't be a problem later on... Thanks

Great Dealership

I have dealt with several car dealers from mercedes benz to land rover and so far I'm 100% with Harry on the hill, better service and great sales people.

Extensive body repair to my Buick Lucerne & servic

The entire staff was professional! My car had been damaged when another vehicle crashed into my Buick. The repair staff fixed my car like new again. All were polite and very good at their jobs. Also, the service department did a wonderful job in my routine servicing.

Buy your car from Buzz at Harry's on the Hill

I came to your dealership dreading buying a new car because I naturally feel like I can be taken advantage of. Luckily my salesman was Buzz. He has restored my faith in the auto sales industry. He was confident in the knowledge of the cars I was interested in. He made the process fun and also shared some laughs. I will keep his card and when my new car bites the dust he's the guy I would call. Thank you Buzz and Harry's on the Hill for making this experience one of the best I have had.

Fast and Personable Service

Very pleasant and got my car serviced after I called that day on a Saturday which was very helpful! He also knew my name when I pulled in, which means a lot to me.

GREAT FACILITY AND STAFF BUT...

Everything went well. Chad Stamey prepared loaner arrangements. I brought the vehicle in for the first service and we hoped 2 lingering issues would be solved with software updates, but unfortunately that is not the case. The issues persist.

New car purchase

The sales staff was very friendly, knowledgeable, and helpful. I was especially impressed with the sales manager, Mark and the salesman, Eric.

harry's on the hill

everyone was very nice answered all questions and offered advice I felt this was one of the most family oriented dealership that I have ever experienced. I will tell all my friends and family if they want a good honest deal you are the place to go. thank you for all your support during our transition. we love the new acadia.

Roger

Truly a pleasure doing busness with Harry's on the hill. I was treated with respect from start to finnish. Its great to see their are still some honest and Fair dealerships out their. Eric was my salesman and did an outstanding job. This is buy far the best dealership experience I have had. Thank you !!!

Professional staff, great facility

The Sales Representative we dealt with, Ken Robinson, was extremely knowledgeable and helpful. He answered all our questions and put no pressure on us concerning our decision to buy or not to buy. However, we were so impressed with the Buick Lacrosse and the professionalism of the entire dealership staff that we bought the car that day even though we had not originally planned to do so. Every dealership employee with whom we dealt was completely professional, knowledgeable, and pleasant. They all made the process of buying this car the most pleasant we have ever experienced. The appearance of the dealership was fantastic. We will definitely use Harry's Buick GMC Cadillac again in the future and will certainly recommend the dealership to our friends and family.

Kay Lewis

Buzz Rhodes! Less Ewald & chad were very patient, kind & helpful. We have bought cars from Harry's for the last 30 yrs. and have been pleased!

Excellent service!

We brought our new LaCrosse in for its first oil change. All tasks performed efficiently and quickly. Missed our car wash because the dealership didn't have water yesterday, so that's okay. Our service manager was excellent, too. Friendly staff and nice customer lounge. Thank you! We'll see you for the next oil change.

Great Service

The people that did help me with the purchasing of my Buick Volara were extremely helpful.Especially Chad Stamey,who got the car for me,exactly as I wanted.

2010 GMC Terrain

I saw a 2010 GMC Terrain online, contacted Harry's over the net and had a great car buying experience. Chad was very responsive with our text messaging back and forth on questions and answers. The entire group I dealt with was very knowledgeable, professional, and courteous. I would definitely do business with Harry's again, and recommend them to anyone wanting to purchase a vehicle.

Buying experience

Eric did a wonderful job walking us through the process of buying a new GMC truck. The whole staff was great at Harrys of Asheville. We will be sure to tell all of our friends and family. But I would have liked a Black GMC hat. :) To go with my New GMC truck. :) :)

Great service!

As usual, everyone at the dealership was happy and friendly. The service people were extremely nice and responsive. I've been a customer of Harry's for years and will continue to be.

Harry's Dealership was clean and comfortable.

I love coming to Harry's, because we are treated like family and I get to see and talk with our friend (Buzz) and other personel that take care of my vehicle.

Great dealership

Ken Robinson was very helpful in assisting us with the purchase of our new Enclave. This is the second vehicle we have purchased from him and in both purchases he has been nothing but kind, courteous, honest, and very knowledgeable of the vehicle.

Easy experience, friendly people, I'll be back

Stan always makes any repairs I have easy. Heidi always makes taking my money as painless as possible. Jeff is always nice to my little girl. I enjoy dealing with repairs because the process is easy because of these people. I'll probably buy my next Cadillac here and at least one more vehicle for my company.

Excellent service experience as usual

Everybody with our service experience is always friendly and helpful. Stan Loftis always makes the visit easy, Jeff and Heidi are always friendly and pleasant. Although my warranty is out I will be returning here for service due to the professional way I'm treated. Thank you.

Excellent facilities.

The service manager was very nice. In fact, everyone at the service department were extremely helpful. My problem was solved and the charge was very reasonable.

Do not understand meaning?

Logically, I'm sure you realize- how one feels about the vehicle one has purchased, is a primary factor. I am quite happy with my Caddie & the service you folks provide to keep me on the road.

Excellent Service, Friendly and Competent People.

It was a very pleasant experience. Eric was very patient and did a good job of explaining everything to me and got my vehicle located and delivered much faster that expected.

Very nice facility, friendly and helpful staff

We ordered a 2014 Buick LaCross from your company. Picked it up this week and were extremely happy with the service we received, especially for our salesman, Eric. He made the process smooth and easy and was very thorough in explaining the car's technology before we left in our new car. Now, if only we could successfully program the garage door opener!

Great experience

The most pleasant experience I've ever had when purchasing an automobile. I came over to just look at the Denali and decided to purchase while I was there. Ronnie, the sales associate, and the Sales Mgr. answered all my questions and were very thorough and great to deal with.

Service recall

Brought car in for recall. Got me a loaner thru enterprise who were great. Th car was ready when promised and they called to tell me it was ready. Altogether a ver pleasant experience

Awesome Dealership for Sales & Services!

This dealership will go out of their way to find any car you want, and provide you with the most awesome purchasing experience! They have the greatest service department as well. This is my second Cadillac purchase and I'm hooked!

HAPPY HAPPY HAPPY:)

I don't even know how to even put into words how AWESOME our experience was! We drove over 3 hours just for this Acadia, and we're so happy we did! Cathy Fox at Harry's on the hill is amazing to work with. Had the car ready for a test drive when we got there and we were out the door in about an hour with our "new to us" Acadia. Harry's price was the BEST deal I found for what I wanted and believe me I searched:) good clean car and there wasn't any "fluff" to deal with everyone was very straightforward. Have to say we will check with them in the future for our car needs. THANKS!!!!

Fantastic service

Harry 's is the BEST!!!! I took my car in for an alignment and found out I needed 3 nails in my tires!!!! Andrew, the customer service assistant, was great and the mechanic that repaired my car really cared about my safety! I had to buy all new tires, but for me that was the best option. Each time I have been there for service it has been excellent. The waiting area is immaculate and there is coffee and water for clients. So far, my experience with Harry' Cadillac has been outstanding!!!! I am a Realtor in Asheville and I try to give my clients the same type if care and service!!!! Than you, Harry's!!!! Donna Prinz

Excellent dealership

Although I was a previous Cadillac owner, this was a new car dealer due to our retiring to NC. Our experience with the new dealership was very pleasant. The salespeople could not have been more helpful. They were very knowledgeable about the XTS and the CUE system. I'm a bit of a techie and was eager to play with CUE. Even after I got home, the sales team was helpful with the few questions I had about it. It's a great car and I glad I purchased it from an equally great dealer.

Awesome service;friendly and accomodating.

The staff in the service department are always so nice and go out of their way to accomodate their customers!

Harrys Caddilac GREAT SERVICE

Stan and the Service Dept are the best to work with. I could not saying anything but that is what customer service should always be. THANK YOU SO MUCH

Great Purchase Experience

This is our second vehicle purchase from Harry's. We always have a great experience at Harry's. Thanks to the team that helped us with our new GMC.

My Service Experience at Harry's

greeted at the door; polite, courteous, seemed concerned about my comfort. Car was complete in minutes. Actually, a very pleasant experience. The young lad who took care of me was very efficient and made sure all my questions were answered. Andrew is a definite asset to your organization. The cleanest waiting room I have seen - and very comfortable.

Purchased Escalade

I saw a 2009 Escalade online, called Harry's and had a great car buying experiance. The entire group I dealt with was very professional and courteous. I would definitely do business with Harry's again, and recommend them to anyone wanting to purchase a vehicle.

Awesome experience!

I live in Chattanooga Tn, roughly 150 miles from Harry's, and happen to find a Used 2010 Chevy Equinox at the dealership that I liked. The staff was more than helpful in getting me all the information to get my financing in order. I literally drove up my used car (they had already given me the price they would give me on trade) we swapped vehicles for a test drive, signed my name to a few documents and was on our way. A+ experience. When it's time for another car I will certainly be looking to see what Harry's has got to offer.

If service after the sale is what you are looking for in...

If service after the sale is what you are looking for in a dealership then you may want to keep on looking. A complete lack of thoroughness, honesty and integrity in the service department. Check the internet, BBB and other available websites for comments from other people. They even tried to sell a new vehicle to me instead of repairing the vehicle ! They even changed their story during the BBB process. I would never consider having service done at this dealership in the future.