Harper Volkswagen

Excellent

Great service, on time, Steve is excellent, couldn,t be any better 100 per cent. Had a loaner car which was fine, my car returned to me very clean and the service was completely done.

Purchase

Steve Nicole has been I don't have my service advisor but also my advisor on purchasing and other things. Reason I like the dealership.

Great Service! Willing to go the extra mile.

Like most people I was at first skeptical about taking my Passat the the "stealership" as dealerships are often called. For warranty work though you really don't have an option so I made an appointment and dropped my car off for service. I was provided a loaner car free of charge while mine was being checked out and that is always helpful. The repairs ended up taking most of the week due to parts having to be ordered, but at 4PM on Friday I got the call that my car was ready. I've only driven my car for 2 days or so after the repair, but everything is running like a Swiss watch. If there are any other major repairs in my Passat's future I'll certainly be going back to Harper VW.

Very accomodating

I had to have my car towed in and wasn't sure if it would be dropped off prior to the close of the service department. When I explained the situation to Steve Nicole, my service rep, he assured me they would take care of everything once the car was delivered. He also told me what the potential problem might be and how much it would cost to do the repairs.My car was dropped off while Steve was still at the dealership and he called me to let me know it had arrived and they would begin work on it the next business day. When they got it into the service bay, they discovered the problem was not what Steve had originally thought and that the cost would be about half of the original quoted. The repairs were completed and I was able to pick up my car that same day.Steve and all the service reps have handled any and all service/repair work with the utmost courtesy and are always friendly and knowledgeable. I would and do recommend Harper VW to friends and family for both purchasing a car and service.

Fuel cylinder problems while passing through.

I was leaving Corbin Ky and my fuel cylinder gave out. I had to have my car towed to Harper VW on a Sunday. I left the car and utilized the night drop box. I was called early the next morning and told what the problem was and the car was ready in an hour.

Service

Excellent.i had two autos serviced but Steven Nicole and he was very helpful and attentive. He called to give me service options and then had the work. Performed quickly. He even promised me a service coupon.

Very good service

I had a major problem with my 2013 Passat. They fixed it almost immediately. Steve spent the time to work with me and explain the process that they would go through to diagnose my problem and the process with which they would repair it and an accurate time line.

Bettle

Arrived for appointment meet with advisor and the service process began. Waiting area was comfortable, clean and enjoyable. Free beverages were available to all customers. Service check was completed in a timely manner.

Excellent

Mike, and Steven are always outstanding! Always do what's right for my car. Always discuss all service items and options, and work to get it all taken care of as quickly as possible.

Service department rocks!!

After 3 mechanics looked at my car and couldn't diagnose " the problem ", I decided to go to the dealer. When I pulled my car up to the garage the morning of my appointment, the service man said he heard me coming and said it sounded like ..... Well..he was correct!! They had me fixed and back out on the road in a jiffy!! Kudos to the service department.

Great dealership - service is always excellent!

Have had the best experience with Harper's service and our Jetta. I would recommend them to anyone. The mechanics are very knowledgeable and can answer any question, without hesitation, that you ask them.

Good people good service

I have had car servicedealers a couple of times and always had good results. Even though I bought my car in another city. I can recommend them .

Easy and no hassle

I used email and a couple of phone calls to get what I wanted. Working with their Internet Manager Phillip and JR they made it easy. They got the car I wanted transported to the dealership. I showed up once at the dealership, test drove the car, and left with car feeling good about my purchase. The whole process took just over an hour. I got want I wanted for what I feel was a fair price.

Harper Volkswagen

Amazing customer service. Very relaxed atmosphere to purchase a vehicle. I would highly recommend to family and friends. I purchased a gently used VW CC 2013.

eXcellent service

Steven Nichols was excellent to work with and took care of our AC problem along with our technician. He kept me informed ad progress. Harper also provided a loaner car so that I could run errands. Clark Rose

Amazing service

Thank you thank you thank you thank you, i cant say ot enough. Harper vw really got me out of a bad situation when my 06 gli started having problems 10hr away from home. They got my car done before my scheduled appontment and did exactly what i wanted them to do. They were not pushy about any other reapirs and the whole service team was amazing. Thank you so much to my service advisor Steven Nicole for getting my vehicle serviced promptly and keeping me informed the whole way. I highly recommend this dealer if you are habing any trobles with your vw even if you live in the area or from out of town. They treated me fairly and like i was a regular. Thanks again harper vw and your entire service team.

Urgent problem & 40 K maintenance, '13 diesel

Called the day before when issue came up as I was driving back home on Interstate from a long trip , spoke with Service Department Steve Nicoll , addressed an issue well , allowed next day work in for routine service, good /courteous / friendly communications , feel secure with the vehicle and the back up ,

First time there,great service!

I just needed my key remote programmed but very pleased with service and actually enjoyed the wait! Which wasn't long at all. If I happen to need my car serviced I will definitely be bringing my new Passat to them.

Great Service on my 2013 Beetle Convertible on 7/18/16.

Took my 2013 Beetle Convertible in early morning Mon. 7/18/16. Setup with Steve Nicole who is great at setting things up and getting it done. While they could not find anything wrong in particular I do have the satisfaction of knowing my car was thoroughly checked out. It is my first VW and I am so pleased with this car and it is so much fun to drive. I really appreciate the attention and great service that Steve gives. Phil Maness/Knoxville

Repair for my GTI

I really appreciate the customer service I received from your dealership. Everybody was very nice and professional and I would like to especially mention that Steve Nicole who is the service manager that I dealt with was very accommodating to my needs.

Repair for engine light alert

The engine came on and Harper arranged a loner car so I woul not miss work. Dropped my car off in the evening and by 8 AM they found the issue and let me know what it was and repair costs. Car was done shortly after lunch and when I picked up that evening the cost was exactly as quoted. Steve did a fantastic job as the service consultant. Harper has done all the maintenance and continues to do an great job.

Another great experience

I took my Tiguan in for an oil change without an appointment late in the morning last Monday. As I have found is always the case at Harper's, the reception was courteous and prompt. The needed oil change was quick as usual, priced fairly and delivered back ready to go by noon. As a bonus, the car had been washed ... and, although unexpected and unasked for, very much needed and greatly appreciated. In my almost 60 years of driving both personally and for business, I have owned many vehicles. Cars from Studebaker to BMW, trucks from Ford to Peterbuilt, and equipment from Caterpiller to John Deere and, over the years, I have dealt with many dealers ... some great and some less than great. My introduction to Harper's was in 1982 while buying a new Jetta diesel, followed later by three other Jetta diesels. Most recently my wife and I are driving a Tiguan gas and a Passat diesel ... Harper's has provided service for all. I feel very qualified in saying that Harper's (and their staff) have been and remain unsurpassed in all areas ... including facilities, sales and service. Thank you Harper's ... now, when will you offer a diesel Tiguan???

Top dealer

Excellent service, it was washed and ready to go when they said it would be. The coffee was also great. I just love your service.If I going buy new car is going be VolkswagenJarred Christian was doing Great job his service was excelent

80K Service/New Tires

Harper Volkswagen service is always great! I scheduled an appointment for an 80,000 mile service and a new set of tires. They had a loner car ready for me to use that day. By the end of the work day, my car was ready to go! Fast, easy, and dependable is how I describe the the service department/auto engineers!

Excellent Service

Harper VW has too notch service from their sales team to their service team. I would recommend them to everyone who is in the market for a new car.

Pleasant experience

Rarely is a visit to the service department a pleasure, but this one was. Took my Golf in for the 30k service. Service technician was friendly and informative. I had reserved a loaner car in advance. It was ready. Check in was fast. On my way in less than 5 minutes! Received a call that car was ready a couple of hours before I had said I needed it. Returned to pick up my car, checked out, again in less than 5 minutes. No surprises. Note: your car has always been washed when you lock it up!

40,00 mile service

The service appointment went well. I was given a free loaner car even though I was not scheduled for one. Looking forward to the 50,000 service. Really?

20000 mile service

Excellent service, it was washed and ready to go when they said it would be. The coffee was also great. I dealt with Steve Nicole and he was great.

Service Appt

Service appointment was easily scheduled online. Day of service was fast and on time. All work was explained and vehicle was washed, all in a very timely manner.

50,000 mile service

Excellent service and a car to use during the service. My car was also washed. All work was explained to me. Great experience . I will be returning

Very professional !

My schedule appointment was on time and they did a great job on servicing my car. Will be buy a newer car in the future and service is very important to me. They are great!

Saved our road trip

While driving to Indy for the race we came across an engine sensor that I knew was related to the turbo on our 2014 Tiguan. It had been in before at my local dealer in Charleston SC. But we found Harper online as we were leaving the smokies and stopped in to get an assessment. Turns out we had to leave the car and get a rental to finish our drive. Being a holiday weekend it wasn't know if the car would be ready for our return trip to Charleston after the race in Indy. But the service team lead by Chris Ramsey. He was very upfront about the turbo issue and what had to be done. I was relieved to hear it needed to be replaced as that was not the position my regular dealer had. Car had been in twice before for turbo issues and no full analysis ever lead them to replacing the unit. Chris and his team worked very hard to get us rental options, and kept us informed on the progress of ordering the part and when it would be ready. The Tiguan was waiting for us when we made our return trip home. Plus chris informed us of the warranty trip interruption assistance we could apply for. So I'm very pleased to say they did an awesome job and if I lived in Knoxville they would be my dealer I would use for both my VW cars.

Exceptional

I have had two Passat's I bought at Harper VW. Every time I have gone in for service they have provided me on time exceptional service. The Service Advisors take the time to expalain everything that was done during the service and explained any possible things that may be required when I return for future service.

Great service for years

Have been using Harper for years for both our cars. No matter the need they always provide great service. This service was just a routine maintenance and they provided a loner and had the service done early.

Steve Nicole - Phenomenal Approach to Service

We were facing a dire situation when one of the alloy rims started to leak due to a defect while on the road from ATL to Cincy for a family wedding - We lucked out by finding ourselves at the exact exit where Harper VW dealership was situated as the tire was rapidly loosing pressure. Steve couldn't have been more professional in seeking alternative after alternative given the rim would not be able to be shipped in to the dealership until the following Monday. Could go into details on all the hoops he jumped through to accommodate us and get us back on the road to attend the wedding, but it would be a lengthy review...suffice to say, I wish we had Steve and his customer-centric approach at my dealership back in Kennesaw GA!

Steve, the service manager, was terrific.

While staying in Pigeon Forge we saw the engine warning light illuminate on our 2015 EOS. We found Harper VW in Knoxville on line and made a phone call. About an hour later we were greeted by Steve Nicole, the service consultant at the desk. He had us sit in the comfortable waiting area along with our two poodles offering us refreshments. The diagnosis and repair took most of the rest of the day but the results were positive. He offered us the use of a loaner car and directed us to a local park where we were able to have lunch as well as allow the dogs some play space. After our car was ready he sent us on our way after having made the best of sharing our day with new friends at Harper VW. We would recommend this dealership and the employees there to anyone in need of emergency service for their VW while visiting the area. Thanks again Steve for your kindness and assistance.

Great service

They are always thorough and maintain quality service. They are also wonderful at checking up after the service has been provided to make sure an adequate job has been done. I cannot say enough great things about Harper VW.

Passat TDI service

Steve Nocole in service was outstanding as always, everything done in a timely manner and as promised. Always well taken care of by Steve and Harper VW.

VW Golf TDI General Service

Service was preformed in a timely and accurate manner consistent with the quote I was given when I brought the vehicle in. Steve in service was professional and did what he said he would do, a rarity in todays business world. I would recommend Harper's service department to others.

Not happy with the Repair department

I called to ask how much to fix my window and was quoted a price between 130.00 to 150.00. After they took my door panel off he came out and said that it was over 500.00 to fix it and that I had an oil leak which totaled up to 1,500.00 all together. There is NO oil leak. I'll never do business with them again. As a matter of fact I went down the road and traded my car. No more VWs for me.

Service Department service writer

Steve Nicole has been our service writer since we bought the Toureg. He has always welcomed us with a smile, has been accommodating, looked out for our interests and concerns and above all kept service times to a minimum. He is very engaging and has that "customer first" persona.

Great service department!

All of the service personnel are very professional and courteous. I've driven VW's for over 10 years now, and the Harper service team is part of the reason. I always feel like they are treating me fairly and not trying to squeeze every last nickel out of me as one can often feel in an auto service shop.

replace faulty part

They were professional & friendly. Diagnosed problem and replaced faulty part in a timely manner. Would bring car back to dealer for service and. recommend to others.

Quick turn around and great service!

So my car needed the 69L2 update. I called up on a Saturday morning and was told over the phone that they should be able to work my car into the schedule. I stopped by and Mr Nicole greeted me, he was very polite and smelled like a fresh chocolate Hersey bar, with almonds. Mr Nicole asked if I needed a loaner car. I appreciated the offer, but a loaner car was not required during my visit.My car was pulled into the shop where a tech named Donnie performed the service on my vehicle quickly. Donnie, who smelled like fresh baked cookies, is an expert at all things 69L2! It is great to see a highly skilled technician who is also enthusiastic about the product he works with.While I was at the dealer, I purchased some parts for my car from Levi, who smelled of fresh pop corn and not because there was fresh pop corn in the pop corn machine in the lobby... Levi is just amazing like that. He was able to identify what parts I needed for my car quickly and had the requested items on the counter in minutes. He is like a machine I tell you what!As always, I do highly recommend Harper's, the staff is great. Having sold me 3 VWs, I'm sure a 4th will be happening sooner rather than later.

Employee (sales) review

Excellent service by Trever White, start to finish, purchasing a new Passat. He did an excellent job explaining the new features, and spent sufficient time demonstrating them.

I'm a Golf fan.

I bought a Golf GTI from Harper Volkswagen. Darryl was great and took me on several test drives until I found the right car. When I found the car I wanted, he searched to find the car and everything I wanted on it, from color to manual transmission. I love my new GTI, and I'm now a VW fan. Thanks Harper

2013 Jetta hybrid service

I purchased this car used from someone who had purchased from Harper, so I took it there when my engine coolant low light came on. I was able to get in on short notice on a Saturday, Steve Nicole greeted me, had the first look at the car, and gave me the keys to a loaner (a beetle convertible...YEAH!). I had a few phone updates from Steve, including one letting me know that the service was covered under the vehicle warranty. And a few days later, I was able to pick up my car, which had been fixed and washed (thank you!). Great experience. Thank you!

Great experience

Second experience at Harper and look forward to the next!! I explained to Trevor what I was looking for, we went back and forth a couple of times( he won). I came by at lunch for Kimo to look at my car and fill out a application. He went over a couple of things with my car and very polite so to the application I went. I loved the car and had seen it before. I waited to hear from Trevor during the afternoon while Rick worked on financing or better financing and by 530 pm , Trevor was calling w great news so then we werewaiting on my husband to seal the deal!!! Short sweet and simple. I love it and Harper , Thank you Trevor

VW Jetta Service

Great, fast, friendly service as always. I've always been satisfied with the quality of service at Harper VW and recommend them to anyone in the area.

Service Department /Steven Nicole

Direct: In the years I have had my 2007 EOS I have never been disappointed in the way Steve in the service department has treated me His direct and honest responses to the need of my car has been direct and to the point of what it need and what they need to do to it. When the cost is high and I complain, he tries so hard to get me some kind of discount to make the expense a little less painful for me. I thank you Steve for all you do for me and for listening to my complains and working with me through the problems. Now as to the tech that work on car, all I need to say is that they need to be more careful with giving back a car to the customers that those not have dirty finger marks in the interior and be sure to admit to damage done when working on the customers cars.

Buying a New Car Experience

The experience of buying a new car was made easy by the help of JR. I enjoyed getting to know him and his philosophy when dealing with customers.

First Time Car Buyer

Trever did a great job of finding us the car we wanted and Cliff was great at explaining our financing options. Overall it was a great experience!

2010 Sportwagon TDI

The service desk was crowded, but moved quickly. Service manager took the time to discuss some issues . I did have an appointment and a nice, clean, free loaner was ready to go.The tech found and noted a broken plastic part under the engine, so they must have done an inspection. The brake pad rhicknes was written on the final invoice. A very good car wash on a very dirty vehicle just off a 2000 mile vacation. Looks nice when you pick up from service.

Phenomenal sales experience!

I never thought I could afford a VW, but when my Kia proved a disappointment, I thought, why not? Trever let me drive every model on the lot, and I fell in love with the TDI Beetle. It was the look, the feel, and the torque! (Wouldn't even have known that if not for Trever, he knows a LOT about his cars!) We talked numbers and I thought I might not be able to afford it. I was about to go for a Jetta, not my first pick but still a great car for me, and maybe more in my price range. Then Kimo, Bill and Rick teamed up with Trever to form the dream team and they all worked so hard to get me the car I really wanted for the payments I needed. I can't think of any dealership that would work so hard to get me in the car that I LOVE!

Very professional.

Harper's did a great job taking care of our car. Problem was diagnosed quickly and the repair was handled very professionally. Really nice job from Harper VW

Great sales experience.

Immediately found the right model for us. Nice test drive. Great explanation of all the functionalities. Enjoyable experience. And they gave us a great deal on the new car.

Great service and experienced providers.

I have been a Harper customer for 20 years. Earlier I had a 911 which they serviced. Then I bought my Toureg. I have never missed a recommended service. The service department has taken very good care of my car. The most important thing to me is that they are professional and trustworthy. When they recommend a part or other service I never doubt them. They never recommend something that is not needed.

90K VW Tiguan Service

Great service staff. Always go out of their way to make sure I'm satisfied. Steve Nicole is particularly friendly and efficient. Always know me by name when I call for an appointment. 90K service cost less than what I had researched online.

Great customer service

Harper VW and other Harper companies continue to provide excellent customer service and support. We have been purchasing cars from their companies for over 30+ years.

100% Satisfied

I was very interested in the new VW GTI and made an appointment with Trever to test drive it. The dealership is very well organized and Trever knew everything about the car. I did decide to make a purchase and Kimo and Bill gave me an excellent price for my trade in. I was also given a tour of the dealership in service and parts and Rick in finance was very courteous and made the transaction very easy. I highly recommend Harper VW . I've had an excellent experience throughout the entire transaction.Kevin H. White

Great service!

Yesterday we took our Volkswagen EOS into Harper Volkswagen in Knoxville for a new battery. We are always treated with kindness and respect. Everyone is friendly. They have a wonderful waiting area and they always wash your car before you leave.

Good service and communication

Took our Jetta in for an oil change. It ended up needing more work. Steve explained our options so we could make an informed decision. Managed to get me on my way quickly.

Excellent service, as always

Steve is always accommodating and informative. Takes care of me and my car in a professional manner. Keeps me informed of progress while I am waiting.

Fabulous Experience!

I recently purchased a vehicle from Harper Volkswagen and it was truly one of the best buying experiences I have ever had. Kimo, Darryl and Rick were great! I will go back to Harper to purchase another vehicle.

Tire repair

One year old GTI... driving is fun again. Didn't buy the car at Harper, but took my punctured tire there so they could check the wheel. Steve said it only needed a tire patch and wouldn't accept any payment.Met with Jeff for oil change service...everyone I've met here seems to have a great attitude in dealing with customers.

Excellent service

I had a comprehensive inspection and oil change.Excellent work and service.In addition, this shop has a room for children.My child like it.

Everything was just great. Have my car now for 8 years.

I trust this dealership with my car. There prices are very reasonable and they are very professional and they are concerned about their customers. If I very needed another vehicle or trade mine in for a new one I would buy another car from Harper. Diane lighty

Harper group take service seriously

I have been very happy with my 5 cylinder VW Passat which I have owned for about three and a half years. Service is very good at the Harper shop and the car has performed as I had hoped. I'll provide two issues as feedback to Harper and VW. First I recommend that Passat's be purchased with a rear camera for parking. The very comfortable rear seating and spacious trunk arrangement does make finding the rear bumper more difficult than usual for the driver so the camera would be very useful (and expensive to add afterwards). Second the navigation system is not great (it comes up with strange solutions for some routes) and the update cost is out of line in my eyes (approx $100) considering that handhelds are updated free for life and one knows that VW must create an update each year for new production so the investment by VW is a commitment. A distribution version should be low cost (price of a CD or thumb drive). Over all I still give the car an A+.

Fantastic experience!!!

Excellence at its finest!! Thank you Steve Holmes for helping me find my dream Beetle and working with me until we found it. Steve kept me informed and up to date on the inventory. Thank you Kimo for the pricing and fun banter. Thank you to Cliff Cunningham for walking us through the closing and how quickly you got us out the door. Every aspect of this experience was perfect! Thank you Harpers VW and the courteous customer care. Steve, we will be back! Thank you:-}

Helpful and Respectful

I just had an 80K service completed on my VW. Harper VW has been honest about the severity of the repairs needed and has always respected my decision on what service work I want to accept or declined. I believe they are very thorough when inspecting my car and have made me feel good about my decision to let them complete the service work. The courtesy car for the day is also a great perk.

Great car service

Harper Volkswagen has great service and the workers are so helpful and considerate to their customers needs. They fixed my problem and I was very satisfied with the service that was done on my car. Thank you!!!

Recall

Had a Factory Recall on my car. This was a very positive experience. Very Nice people. Steve even told me to come back for a car wash since it was below 25 degrees that day. Very nice of him to do this.

A "Human Experience"

I would like to say Andy Maxey is " wonderful." Having your car repaired can be a very stressful experience, especially if you are a woman. Let's face it, car repair is a man's world. Andy takes it to a whole other level. Andy talks "to you" not " at" you. He recognizes you too are experiencing the situation, not just your car. You have an excellent, kind and caring employee in Andy. So, thank you Andy and Harper VW for taking such good care if my car and ME. :)

Awesome customer service

Customer service at Harper VW is great - they always explain things clearly and go the extra mile. Will definitely be back there for the next service.

70,000 mile service

Staff was quick to get my paperwork done and car taken back to garage for service. Car was cleaned and tune up done by agreed time w a tshirt given as a gift for my grandson! Great friendly staff!

Great place

This is an excellent place to do business with. It was a pleasure. Thank You. I love looking at the new cars too. Thank you again

The usual excellent personal service!

The service department is always attentive to my concerns. I know I can trust them with my car. I always feel that I get extra attention, but I know it's their usual service. I appreciate their attention to details.

Superb Customer Service

The customer service at Harper Volkswagen is superb! I wouldn't go anywhere else. Steve Nicole always ensures my time is valued and that I have whatever I need while my car is being worked on. At over 150,000 miles, I've been to Harper VW a few times and the experience is always great.

First VW purchase

Went smoothly for the most part. Still trying to get my previous loan paid off considering I traded it in and that loan still continues to accrue interest

Steve Nicole

Steve is an Awesome representative of Harper VW. He always goes above and beyond to make sure my vehicle is taken care of, and that I know what to expect.

Integrity & Confidence

Steve is the most attentive and helpful service writer that I've ever dealt with. I have every confidence that he is just as interested in my cars' well-being as I am. Every service item was discussed with me in detail and he even honored a coupon that I failed to bring with me.When I arrived for my scheduled appointment they were waiting and promptly took my car to the shop. The work done by the service department was excellent in every respect. There was not a finger mark or oil spot left behind and my wait was less than anticipated. Truly superb service, I highly recommend this dealership!

General maintenance

Never been one to have vehicles looked at/repaired the the dealer, but they are great at Harper. Super helpful and pleasant. Really couldn't ask for a better experience. Steve and the rest of the guys are fantastic.

Totally pleased

I have been extremely pleased with every aspect of Harper Volkswagen, from purchase to service. I would recommend this dealership to anyone interested in a quality vehicle. The service department has gone above and beyond to keep my car in top running condition at minimal expense to me. Thank you Harper Volkswagen!

Complete Trust

Steve Nicole has been my go to guy since I purchased my first Passat in 2012. Any service updates or warranty work is taken care of and I am informed of the needs prior to work being done. Steve is on my cell and Harpers VW is on my mind when someone mentions VW or needing service I am quick to point out where to go. Thanks to the Harper Team for the outstanding service and dealership.Larry Key

Authentic

Harper VW is great. All the Harper dealerships provide quality service with honesty and integrity. I highly recommend them. Whether it is a new car purchase or used, always a good experience. Service as well is out standing. If something goes wrong, dealership management stands behind their product and services.

Jeff in the service department makes us a life-long fan!

I purchased my Passat with Kino and loved him (reviewed him at time of purchase) however we moved about 4 hours away after that. I've dealt with two other dealerships and after having difficulty finally called Jeff in service. He told me if I'd drive the 4 hours he'd take care of everything- and he did! I took a chance and a day off work. When I arrived Jeff went the extra mile to see that my issues were taken care of at no cost to me, and it was all done in one day so I could get home that night! He truly went above and beyond what had to be done. Harper VW's service department will keep us loyal VW owners, even from 4 hours away!

To correct the blind spot warning device

Outstanding service, very professional attitude, complete trust I Steve Nicole. He kept me informed on the progress of the work to be completed. I will return and will recommend Harper's sales and service.

50,000 Service call

The staff was courteous and helpful, as always. I was in and out within an hour. It was a good way to end the work week on a happy note!

Service performance

Had my vehicle serviced for an oil light. It didn't take long for the repair but it did take 3 days to look at it. Mind you this was an emergency so it was done without an appointment. What I want to mention is the kindness and honesty exhibited by the service staff. Thank you for your service.

Life Time Customer!

Just Purchased My 5th VW From Harper, The Staff Is Always Pleasant and Professional. This Is Not Your Typical Car Dealership, No Jokes No Lies Just Honest Amazing People. I Have Said Many Times I Am a Life Time Customer.. Love HARPER VW and Will Be Back Again....

Smoothest car purchse in 15 years.

James Ross and David Fish were great to work with. They made the buying process easy, with no high pressure/stress. Overall, the dealership was very accommodating for our special circumstances.

Over the top customer service

Aaron Teasley and his colleagues went out of their way to get me the car I wanted. I live in Nashville, so the Knoxville team delivered my car to me at a minimal charge, and on the day before Christmas holidays. Knowing that I would not get the car serviced there at Harper and that I am unlikely to buy another car at their Knoxville dealership did not lessen the cordial and professional service I received. I was very impressed; ask for Aaron at Harper Volkswagen!

Easy breezy fix

I brought my 2006 VW Golf in after MIL light illuminated and stayed lit for several weeks.It was a big concern as it occurred while I was moving here from out of state.Reviewing literature in my vehicle file, I found the Catalytic Converter Warranty Extensionand knew the "readily recognizable rattling noise coming from under your vehicle in the areas of the converter, and/or the MIL on the instrument cluster" illuminating was mostlikely the culprit.Diagnostics were run and my hunch confirmed. The converter was replaced while I waited. Ahhhhhhhhhhh.

Excellant service

I recommend this dealer and sales representative to anyone I know. Fast efficient service with my desire to lease a 2016 Jetta TSI . My first lease experience was very pleasant.

Surprised by the service staff and tha sales force

The service staff,Steve Nicole, went above and beyond to welcome me as a "Harper customer ". I then seen David Fish in sales. It was a total new experience to be treated like a " King". I not only got a deal that I was looking for, but when I picked up my Passat. He had already transferred the items from my trade-in. He put everything in the same place as it was in my trade-in down to the umbrella and Kleenex box. I've made a lot of trades and never got the treatment that I received at Harper. You have won me over as a Harper customer present and future.

TDI commentary and service experience

First of all, a commentary on the TDI emissions situation: our experience with the TDI diesel engine in our JETTA has been great! Mileage has been ~42 mpg and performance has been awesome. Our recent trips to Colorado in the mountains proved that our JETTA could keep up with anyone in the mountain roads. In my opinion, the emissions deception was a mistake, but the overall environmental impact is minor compared to the huge truck traffic - all belching diesel fumes hundreds of time more than the small diesel cars out there. The EPA standards are typical over-reacting government standards. The recent Goodwill compensation was well done, and helped finance a service need.Our recent service experience at Harper VW was great. Good customer service, no problems with the repairs, and the wash and wax job was appreciated. Service pricing is somewhat higher than alternatives, but the end product is well worth it.

Service department

Excellent service department, gave us a loaner car and our experience was all on the positive side!,,I was impressed with the folks who greeted us and the were very professional...

Change

I don't like change!! When I go to Harper's VW it is always the same, friendly, nice, prompt and clean waiting area. Jeff is the nicest young man.

It's like dating and getting married

First you think "this won't last" after you buy a new car, you're in the Honeymoon stage where everyone is nice to you. 14 years later, I still have my Passat service my Harpers VW. Why? Because everyone is very professional and fair.

windshield issue

From the purchase, finance, to the service! Courteous, professional and efficient. No nonsense, no dancing around questions. Direct, concise and accurate. Would use them again and most assuredly would recommend them to others. Harper got it right with all "A" players!!!!

Above and beyond

Steve Nicole in service has been very helpful with explaining detailed work and making every step in costly repairs much easier to understand. He really took good care of my Tiguan knowing I was taking it on a trip back to Oklahoma. I highly recommend Harper auto group, I also own an Audi and use Harper for this car as well. If they worked on Harley's I would take it there as well :)

Great

What can I say, i went to take my car for the 10k mile service and I end up getting a new car thanks to my friend James ross

Made car-buying very easy.

This was our first time buying a car and Harper made the process very easy. Our sales associate had the perfect car ready and waiting for us when we arrived at the dealership. A few hours later, we drove away happy customers. Easy peasy!

Awesome service, so easy to work with!

Had my first experience with Harper and couldn't be happier! David Fish was so friendly and helpful! Everyone was very welcoming, and had my car waiting and ready for a test drive as I arrived. They gave us a great deal on our trade and I love my new GTI! I would recommend them highly!! Thanks, Phillip, David and Kimo!!

Excellent service from Steve Nicole.

As typical, Steve provided excellent service when I called at the last minute to get my daughter's car serviced and back in the road.

Excellent experience every time

I have brought cars in for maintenance many times and have always had a great experience. Just leased a new car last weekend and had an equally great experience. David Fish and Rick Boring were very helpful and professional. My wife and I had out grumpy 1 year old with us and they got us in and out fast. I would definitely recommend Harper VW to anyone.

Great Experience With Harper VW

We just bought our 2015 VW Passat at Harper VW and couldn't be happier with the deal. I applied for financing online and received an overnight approval with a great interest rate and a $2000 manufacture incentive. Phillip Carr contacted me via email the next day, we discussed my needs, and I selected a model to look at. Over the next week he and Salesman Aaron Teasley maintained contact with me and worked out the particulars of the deal. After a nice test drive, we returned to the dealer, Shannon Harper introduced himself and thanked me for my business. Free refreshments were available for us and there is a nice play room to keep the little ones occupied. The place could not have been cleaner or more well kept, not a cluttered desk or mess in sight.A few minutes after I spoke with Shannon, my papers were ready to sign and I was nearly done. Finance Director Cliff Cunningham closed the deal and went over some dealer add-one with me. I declined the add-ons and no pressure was ever made to buy them, just a simple presentation lasting a few minutes, and no further sales attempt after my initial declination. All the numbers matched my pre-negotiated price and there were no hidden fees or markups, the financing I was told I qualified for was what I got and my payment was dead on with Phillip's quote from an earlier phone conversation; this couldn't have been a more hassle free transaction. The closing session lasted less than ten minutes and there was no grilling or hard sales pitches made, I signed a couple of lines and was ready to drive out in minutes!All in all, we are thrilled with our purchase and will buy at Harper again. The only thing that could have made this better was if they brought the car to me and I didn't have to drive the 75 miles or so to get there from Crossville. Then again, going to the dealer is an experience in itself... They have some neat classic VWs on display and we got to ring the gong when we bought the car, our son and nephew had a great time with that! And don't forget the t-shirts, we were given some nice Harper/Volkswagen shirts to proudly wear and let people know about our experience. I'd give them a 10 if I could, thanks Harper VW!

Excellent Dealership

This was my second purchase from Harper Volkswagen with excellent customer service, thorough walk through of the new car, and expedited finance services. Steve Holmes is a great customer driven salesman!!

Amazing

This is my third purchase from Harper VW and let me tell u that this is not your typical dealership. No joking, no games just quick and fast business. Totally honest people and it'd amazing how fast u can sign and drive. Will be back for my 4th ones very soon!

Outstanding buying experience

Went to test drive a Jetta TDI, walked out 30 minutes later with one of my own. I can't say enough good things about the entire Harper family. JR was knowledgeable about every detail of the car and found one that fit my budget perfectly. Rick in financing found me a great rate for my credit score and even called me two days later because he found an even better interest rate for me. I would highly recommend Harper and will buy from them again.

Best ever experience

This Dealership has it. Down to earth sales people. I cannot say it enough about how the car buying experience is with Harper VW. From the moment we walked thru to door, until we walked out, we felt like we were home. If you are not satisfied, take a look in the mirror and give them a second shot. We are on car #3, and I could not be happier. I will not go back to any other brand of car. Steve did a great job and of course we will be back when the current car, I have dies.

Fair and courteous employees

I feel that the purchase price was fair and the process was handled with professionalism by all involved. All of the employees I have had contact with have been very courteous and friendly. Every time I bring my vehicle in for service, the staff remember me and treat me with respect. No only would I recommend this dealership to others, but I have done so many times since purchasing my vehicle. I will definitely make them my first stop should I be in the market for another vehicle in the future.

Between a rock and a hard spot

Haven't yet made third payment on a falsely represented VW Sportswagen TDI. Dealers are under the gun as well as customers, but Harper is doing their best to help disappointed owners. Both the sales department and Shannon Harper have patiently listened to my issues and are endeavoring to rectify this dilemma. I appreciate the attention I've received and can endorse the dealership for future business.

Efficient.

2010 clean diesel fuel filter replaced after a diagnostic check. MPG had dropped significantly. Believe once you get over 68 mph the fuel efficiency goes "in the tank".

Best purchasing experience in a long time!

From our first visit to Harper Volkswagen, David Fish made us feel very at ease. He went out of his way to help us look for the right car. We knew after leaving we would be back to purchase a car from David. We returned a few weeks later and were able to come to a fair price on the car we wanted. He made what can be a very nerve racking decision process just the opposite. He was more than patient with our leasing finance company when it came for working out the payoff details. He even kept his sense of humor when I spilled my bottle of water on his keyboard! When it came time to sign all the paperwork, Cliff Cunningham expained everything very clearly. We can't say enough positive things about our experience through the entire process. We will certainly be back for our next vehicle, and will refer our friends to David in the future.Thank you to David and Cliff for making our purchase experience a WINNER!

Friendly staff and exceptional customer service

So nice to trust your service professionals. Andy and Steve treat me as family. Great service techs! Free owner cars. Your car is serviced then cleaned.

One of the best experiences out of looking for a vehicle

Harper Volkswagon was one of the best places I had been to in the last three months of me searching for a vehicle. They are very kind and they are not pushy. They really wanted to help me. I had been to more than my fair share of dealerships and they were all trying to sell me the car they wanted me to be in not the one I wanted. I would go back to them in a heartbeat.

Superior Service

I need to get service that fits into my very busy schedule. They accommodate me every time by both working with my schedule and providing transportation. Also, they keep up with my car needs and let me know when I need to have routine maintenance done

This is how buying a vehicle should be!

Friendly, professional, and courteous with a genuine concern about making our purchase a special experience. Harper VW is worth the drive and simply the best place to purchase your new vehicle! Well done, Harper VW!

Outstanding! Friendly, helpful and fast! Exactly what we w

The dealer did everything we requested. Went above and beyond to make our experience a great one, instead of a grueling one like other dealerships. Outstanding!

Excellent service!!!

I bought my new Touareg in 2004. I have never missed a service. Andy,Mike and all the folks in the Service Department are tops They are very knowledgeable and listen to my concerns. . The waiting area is the best ever.My car still runs like a good V 8 should I credit that to the excellent serviceHarper must be the best dealership anywhere

Aaron Teasley did a great job!!

Aaron Teasley was great! Gave me a fantastic deal on my pre owned Audi that i absolutely love. Couldn't ask for a better salesman!

Easy place to get the VW you want

Josh was very helpful and patient as I figured out what I wanted. I felt I got a fair price and the entire process was very low stress. I love my new TDI Sportwagen!

Great first experience!

My husband and I really did not know what to expect, but David and Cliff really took care of us. They answered EVERY single question fairly that my we had asked. They even stayed late after the dealership closed. Overall, we will be doing business again!

Review of David Fisher and Rick Boring

David Fish was great to work with. He was very knowledgeable, courteous and efficient. He kept us apprised of the status of the vehicle we wanted to buy. David was patient with us and addressed our questions and concerns. After we concluding the purchase transaction, he showed us all the features of the car and synced our Iphones. He also told us he would be available to talk if we had future questions.Thank you David!Rick Boring was also very friendly and professional. Thanks Rick.

good honest people!

Thank you James for helping me get my daughter a nice beetle. It was a pleasure to meet you. Your professionalism was outstanding and I feel that I also made a new friend. You made it easy to purchase a car.

Excellent customer service.

This is my third Volkswagen and the 2nd I have purchased through Harper VW. I have never been disappointed with their quality of customer service!

Awesome car buying experience!

Thanks to my salesman Trevor and Kimo, I was able to quickly and easily get into a gorgeous new VW Passat TDI. Even though I was upside down on the current car I owned they worked with me and the bank and made sure the deal went through. I have had some awful experiences with buying cars but this experience with them has turned that all around for me. I would recommend them to everyone! We will only be buying cars from Harper from now on.

Love the Harper Experience!

I have just leased my 2nd VW from Harper thanks to the wonderful customer service at Harper VW. The entire staff at Harper VW has always made me feel as if I were one of the family. They never put heavy sales pressure on me, and both times I got exactly the car I wanted. This time, James Ross was the fabulous, knowledgable, courteous sales person that made leasing my car an absolute pleasure. I also want to commend the service staff because they have always listened my service concerns and provided superior service to my car. Thanks as well to Rick Boring, Bill Blair, Cliff Cunningham, and Mike Bowie, who made lease turn in and financing the new car a great experience.

Best car trade experience ever

Thanks to David Fish, Kimo, Rick and all the support staff at Harper. This was my best experience buying a new car ever. Attention to detail, friendly and expert in their knowledge. I cannot thank you enough. Appreciate all the time you spent with me. I'll be back one day to trade in the Eos. You guys are the greatest.

The Best

I have been buying cars for45 years and the recent experience was by far the best in all those years! Rest assured I will return.

Another great Harper experience

There's no better place to buy a car than a Harper dealership. We had an awesome experience a year ago at Harper Fiat and last weekend we had another exceptional buying experience at Harper VW. Aaron Teasley, Kimo Meheula, and the finance manager were so helpful and got us into exactly what we wanted. We love our 2014 Tiguan. Dealing with Harper is so much better than the average car-buying experience! Thank you to our friends at Harper VW - we would recommend this dealership highly!

Perfect Car Buying Experience!

This was my first purchase from the fine folks at Harper Volkswagen, and I'm sure it won't be my last. When I imagine the perfect car buying experience, this is it, and it's exactly what I experienced with my recent purchase. David Fish and Michael Weber both went above and beyond the call of duty to help me get in the car of my dreams and I couldn't be happier. These guys truly care about the customer experience, and you'll see it the moment you arrive. I'm excited to have a car I love, and if you're currently in the market make sure this is one of your first stops!

Don't commit my mistake

Service dept was supposed to diagnose my passat ac for $ 85 When i got there they could not find out the problem and still charged me $119For nothing

Great Auto Buying Experience

I love my new GTI! Working with Mark Hammock at Harper Volkswagen was great. I couldn't be happier with my decision to purchase a new car from this dealership. Their service is top notch! I will not hesitate to refer my friends to Harper.

Great experience buying a Golf

I had not intended on purchasing a new car for another year, so having to do so after finding out my car could not really be repaired for a reasonable fee caused a great deal of stress while I was on the road for business. But Harper VW, and David Fish in particular, made the process as painless as possible and I'm now in a new VW Golf that I love. The experience was not "painful" and I really felt like they cared about me as a customer. This is the 2nd car I have bought from this dealership, and I will do so again. They are awesome!

Stress Free Experience

We went to the Harper VW upon the recommendation of a friend and I'm glad we did. Our experience with James Ross was very stress free. He is a knowledgable down to earth guy. He gave us the facts and information without pressuring us to buy. We will certainly recommend him to our friends. Our business with Clift Cunningham was also very pleasant. We are impressed with the dealership staff.

KIMO was great.

We love our new Jetta SEL. Kimo made the buying experience enjoyable. Excellent service and knowledge of vehicle. This is our second vehicle purchase from Harper and we would definitely recommend Kimo and Harper's to our friends. Steve Nicole has always been very helpful as well!

VW Experience

I received a great deal, a tremendous amount of help, and a lot of hospitality here at Harper Volkswagen. I strongly recommend people to come to this dealership.

Perfect Customer Service!!

I am in love with my purchase! Kimo was very helpful! When the time comes to purchase another car, I will be back to Harper!

Excellent

This is my 4th purchase from this dealership and each time is better than the next! I am not interested in leaving the Harper experience at all

Surprises never cease!

Stopped by Harper VW to see if they had any VWs that was both appealing and meet my needs. Fortunately I met James Ross there. First thought was, "here we go again with the usual sales pitch". After awhile I found that he wasn't going to be the "pressure and you gotta buy this car" stereo-type of salesman. Don't let James fool you though, he may be laid back and down to earth but he is VERY knowledgeable and TRULY interested in making your experience a memorable and enjoying experience. As we went thru the buying process, each person at Harpers were very friendly and comfortable to work with and treated me like family right off the bat.Would I recommend Harpers, YES by all means!Would I recommend James Ross, ABSOLUTELY!

Best Customer Experience Ever!

I originally went to Harper to get my oil changed on my now previous vehicle. There were other things wrong with it that were found, so I decided to look and see what my option would be. I had the most realistic and helpful sales representative I've ever had! He helped me to find a vehicle that I liked, and helped me with get financing options. He was very knowledgeable and kind. He's truly an asset to the company! He was not the only one who was helpful though. The financial expert who was helping me finance my car was very quick and was able to work with my particular situation! All around great experience!

Great experience purchasing my first VW!

Mark made this experience hassle free and an easy transition! This was the first time I'd purchased a car on my own, and Mark did a great job and followed through with everything promised. I couldn't be happier with my purchase!

Awesome!!

Thanks to Kimo for purchase number 2 I love Harper VW!! They are so awesome and friendley I highly recommend Harper to anyone looking for a great car buying experience!! Oh and ask for Kimo aka: " the hiwaiian guy"!

Great People

The salesperson was awesome to work with and was very courteous and helpful. Kept me informed on ever step. Kimo treated me better than any salesperson I have ever dealt with in my 35 years of buying cars. I was pleased how Mr Harper took an interest in my experience with VW.

Great experience!

This place gave me such a great deal on my car! I highly reccommend it, very professional and friendly. Ask for David Fish he is the best there!

Pleasing Stress Free Experience

*Pleasing Stress Free Experience*This is the second VW I have purchased from Mr. Mark Hammock. Mark has been very professional conducting my purchases. He is knowledgeable about all the autos in stock. I would recommend him to my friends. The service department is always ready to help you with problems or questions.

Special Dealership

This is the 5th VW my family has purchased from Harper Volkswagen, and the experience just keeps getting better and better; Kimo Meheula was exceptional to deal with. A low-stress, family-oriented environment every time. I couldn't be happier and would recommend all of the Harper dealerships to any of my friends or family.

Fantastic Service, Amazing Vehicle and buying experience!

I am so thankful that I stopped by Harper VW and met James Ross; my husband and I had been car-shopping for 3 straight days, but I just had not felt that "perfect car" feeling. James was very knowledgeable about the inventory, and did not just show the most expensive cars on the lot. He really took the time to find out what details were important to me, and made the whole process very easy. He maximized my savings with payment options! I absolutely love my 2015 Passat! My daughter felt so special when she got to hit the gong and get a fun t-shirt. This dealership treats you in a very respectful and friendly way, all with professional flair. Thank you again to James, Rick, and all the team at Harper VW!

Wonderful Stress Free Experience!!

My experience at Harper VW was something that was not expected. When you think about buying a car you think of stressful, back and forth bargaining situations. This was not the case with James at Harper VW. He was absolutely amazing in making me feel at ease with my decision to buy a Nissan Frontier. I would recommend James and Harper VW to anybody who wants to take the uncertainty and confusion out of buying a vehicle. Thanks James and Harper VW!!!

Our 3rd VW from Harper

We just bought our third VW from Harper VW and the experience just keeps getting better. They continue to work with us to help us make the right car decision foe us and the staff is second to none. I highly recommend you give them a chance when buying your next vehicle.

We love our car!

I stopped into the VW lot to look at a car for my wife that she could pass onto our daughter. We ended up buying a VW cc and love it. Unfortunately for our daughter I think my wife will keep this car. Kimo was our sales person and was as layed back as the islands...I didn't feel pressured in any way. This is the way car buying should be:)

bought a 2014 jetta station wagon/diesel

Kimo Meheula was my sales representative, and he was absolutely nice. He never pestered me and listened to my choices. I highly recommend Kimo Meheula to anyone. He is from Hawaii and has interesting stories to tell as well.

Sales Person

Great Dealership/ Mark Hammock, No pressure, Great manners, Very informitave & nolagable about my V W Would recommend Him hands down.Great Dealer no pressure YES!

Fast and friendly

Kimo is the man! He spent the time before understanding my needs and preferences so the purchasing process went smoothly. Was not pushy and made sure I understood every step along the way.

Great pre-sales service

I've been looking for a new small diesel new car for a out a year. I first visited Harper WV in fall 2014 and test drove a Passat with Mark Hammock - what a great experience! He was very knowledgable and completely professional in every way. I have been researching small diesels for the last 3 months, and have emailed Mark several times to get more info - he always replies the same day with the answers I need.This last weekend, my wife and I went to test drive 3 small diesels, with the intent of making a final decision. We went to Audi first and then to the BMW dealer - BMWs were expected to be well above our budget, but they had a 1-day special on a 2014 demo 328d that was simply too good to pass up - without seeing that opportunity, our next stop would have been to see Mark - we probably would have bought a TDI Passat or Jetta wagon from him if the other deal didn't exist. Harper VW will definitely be on our list the next time we're car shopping.

Greatly exceded expectations

I moved to the Knoxville a little over a year ago. Not long after moving here, I noticed that the headlight assembly on my Touareg was very loose in the housing, so I called Harper VW and scheduled an appointment to have it looked at. I brought the car in, the tech. looked at it right there in front of me in the lane where you drop the cars off, determined the assembly had been incorrectly installed by the dealer in the area where I lived previously and fixed it, all free of charge. I had not bought this car from Harper no ever spent any money with them servicing it in the past. I was amazed at how well they treated me. My last dealer would have charged me $200 and probably broken something else in the process.Fast forward, I had my next scheduled service done with them and the experience was good. The price was reasonable, Andy was very polite and took great care of me, even gave me a loaner car for the day. Not long after that service was completed, I noticed a noise coming from my right front wheel and took the car back in. They determined the problem (it wasn't anything that was their fault from the previous service), fixed it, and sent me home, free of charge again! I love my car, and I am happy to say that I've found a dealer that I absolutely trust to take care of it and keep me in it for a long time. Thanks, Andy, and Harper VW for great service!

Carpe Diem

This team is an awesome one! I can't believe how long it's taken me to provide an accolade. I had the pleasure of meeting each of the team members and they were all pleasant; down to the "finance guy", cashier, parts and service representatives. More importantly, they seemed genuine. Yes, they are in sales but I didn't feel as if I was being sold to. The specific gentlemen I worked with (though I had interactions with them all at a point) was Steve Holmes. My experience with Mr. Holmes is to be described by stating that I felt as if I had a dedicated "tailor" who ensured my "suit" fit skin perfect! I took about a week to make my decision and finally chose the Volkswagen Passat TSI SE over the Mazda CX5 and Mazda 6 on August 2nd, 2014. I actually emailed Steve this morning to exclaim how happy I still am with my car and for his service! The dealership is clean (first and foremost) and the staff is impeccable. My test drive was relaxed; I didn't feel rushed nor pressured. I was able to work with them to get to an affordable price point and everyone was please to get the deal done. I could've purchased my car in NY but decided to wait until visiting Knoxville, TN and I sure am ecstatic I did. THank you Harper! You should be proud of the team you have.

A good experience

I dealt with Kimo Meheula. My wife wanted a new car, but didn't want to deal with salesmen who assumed she was not knowledgable, so she sent me. Kimo was perfect, so we came back the next day, she got along fine with Kimo and bought her new GTI.

Hard lesson learned.

These cars have an awful resale value be sure to look at Kelly Blue Book for the value before you buy one. No VWs in our future! The experience at this dealer was bad.

Highly recommend!

David Fish was very knowledgeable and quickly directed me to what best suited me. The whole process went swiftly and smoothly. I highly recommend him!

Great experience!

I got a great deal on a used jetta! David worked with me until he came up with a price that was affordable for me. Very friendly guy! My first car buying experience was excellent!

enjoyable experience

After looking around for a couple of weeks, found the car we had been wanting at Harpers, stopped in and meet David Fish, he was very knowledgeable about the car and was not the pushy, making the buying experience very enjoyable.

A lot of help from a friend

My recent search for a car ended on the day I walked into Harper VW and met David Fish. After walking around the showroom uncertainly, I told David what I was looking for in terms of price and performance. He seemed to know exactly what I needed, and he brought out a certified, pre-owned Jetta Sportwagen. It had everything I wanted and more. We did the trade-in, the financing, and the purchase in a little over an hour. I couldn't have dreamed up a better sales experience. David addressed all of my concerns with assurance and confident knowledge, and he has a dead-on sense of humor.

Pleasant buying experience--

This year I bought a 2014 Passat TSI from Harper VW and had the very best buying experience thanks to Steve Holms. He was courteous, considerate, and very knowledgeable. His kind of salesmanship is one of the reasons I have dealt with Harper VW over several years. And my granddaughter liked the VW tee shirt he gave us too!

Treated with Regard. Would go back and have sent friends

Went to look for a replacement Beetle for my wife . Met Steve Holm's at the Door. Told him My wife couldn't test drive as she had recent surgery. If she comes in she is the one to talk with about the car not me. We did go back at closing time he remembered our earlier conversation. Treated her with respect she bought a new car. A Tiguan . Also I went back soon thereafter and bought one as well.A fast Jetta If you want to have an uncommon experience at a Car dealership see Steve Holm's at Harper VW . Mike Orr

Great Experience!

I was looking for a quality vehicle and the best price available and I found it at Harper. The savings was so great, it was worth the drive from Huntsville, AL. Steve Holmes was the consummate professional salesman. No hassle, no pressure; just a wonderful experience. After picking out the vehicle I wanted from their website, Steve ensured it was prepped and ready to go when I arrived. I was there for less than two hours and they found me a rate better than my own bank! My next VW will be purchased here!

Good experience

No hassles or issues. Worked with Mark hammock. There were accommodating on any questions or issues. Quick to complete the paperwork and prepare the vehicle once I was ready.

An incredi.....nay...religious experience

The experience of buying one of Harper Volkswagen's exquisite used automobiles is one that has all the feeling of sitting in a leather bound chair in front of a fire drinking 30 year old whiskey; all while using a peasant as a foot stool. As I left the dealership, satisfied with my new purchase, the sheer gentlemanliness of the proceedings that Mr.Fish and myself conducted was so great that I had sprouted a handlebar moustache. I drove away from the dealership looking like a younger more chiseled Monopoly Man, which was convenient because I was wearing the suit already (for a different completely unrelated reason).

Sunshine

David Fish is extremely knowledgeable about VW's??. He is very friendly and helpful. We wouldn't want or ask for a better sales representative.

Kimo was a delight to meet and complete a sale

Kimo was delight to get to know. Didn't really feel like he was selling me a car. I just hope he is still there with my business is over. That would be three years from now. He is a real assest to Harper. I trust they are aware of that. We had already picked out a car from Grayson, up the street, and he did not down them but told us how much better theirs was. I would diffidently recommend him to all.Bob Linnekin

I was surprised