Hank Graff Chevrolet

Excellent Customer Service

Hank Graff made this purchase painless and enjoyable. I felt taken care of and respected from the moment I stepped on the lot. I traded in my old car and drove away in very nice used car in a few short hours. Very friendly and accommodating environment. I'll definitely be back in the future and I'll be referring my family and friends.

Great job!

Very pleased with the service provided when leasing my new car. Kameron was very thorough with his explanation of everything and answered all my questions.

Fantastic place to buy a car

Fantastic place to buy a car. Adam was great to work with. Would gladly go back again and again and again and again. Thanks again Adam.

Eric and Andy made it very easy.

Both Eric and Andy were great. Love the new car! Everyone was extremely helpful and worked with me to ensure I could get in the car I wanted that I could afford.

My experience was very positive.

My salesman was Adam Sample and he was very helpful and very pleasant to work with. I dealt with Adam at Saturn of Flint and this was my third vehicle purchase from him. I wouldn't hesitate to call on him again if the need arose.

Memorable Experiece

My experience w/ my car buying experience was very positive. The sales representative Theo Deming went out of this way to work me on my very busy schedule.

Excellent

Brian Warner is a knowledgeable and friendly salesman. Would recommend him highly to friends and family. Large selection of new and used vehicles at fair prices.

Great place to buy a car!

Great experience. Brian was awesome. No hassle. Really Cared about what I wanted. We're very patient when I was indecisive. Thank you so much for your help!

Chevy Silverado purchase

I was VERY pleased with all of the HELP and PROFESSIONALISM that Chris and Matt had during this transaction. Looking forward to enjoying my purchase and see you back in a couple yrs or sooner. THANKS AGAIN GUYS. Chris way to make it happen

Purchased used vehicle

Bought used Equinox.. Salesman went above and beyond helping me get this vehicle. Great place to buy a vehicle. I highly recommend this dealership to anyone.

Service repair

the last time I had service done I had very bad experience a few years ago. so this time around I contacted my sales person Geoff Gordon and he went out of his way to make sure this time round was a pleasure even went out of his way to make sure I had a rental while my car was in for the repairs .kody the service rep made sure everything was written down what was wrong with the vehicle and after it was fixed made sure everything was good to go even went out of his way to ring the sales rep Geoff telling him everything was done. A great pleasure to do business at Hank Graff this is the 3rd vehicle I have bought there I am considering going there for my truck getting new tires and alignment if the price is right in the near future

Vehicle Service

When I arrived in the morning to have my vehicle serviced, there were approximately 6 to 7 vehicles in front of me. I noticed several technicians working diligently to accommodate each of us that were waiting in line. Though I was there for approximately 1 hour or so, the service was good and the technician was courteous.

Diamond Quality

I am very pleased with the attention and service I receive at Hank Graff Chevrolet. It doesn't matter what the level of service my vehicle requires I get Red Carpet treatment from the entire staff. Well Done!!!

Hank Graff Princess

The entire Hank Graff family literally makes me feel like the princess of the dealership! While I was there, I had a restless three year old but they ensured both our comfort and took great care of her while I handled business. Chris Horwath is an amazing salesman with the patience of Job and I feel that he truly values me as a customer. Matthew was very knowledgable of the car during my test drive and even helped with returning my rental car while I handled other matters. Kevin was very patient as we completed the finance portion. Overall, I am elated that Chris is MY salesman and I look forward to purchasing my next vehicle from him; he is perfect and the team he works with just makes the buying experience 5x better!

Great Dealership!!!!!!!!!!!

Great dealership, very nice people. Great saleman, service and oil change manager!!!!!

2016 Chevrolet Corvette

They fixed my problems, gave me a nice loaner car, and washed my car before I picked it up.

Great experience

Great experience I am very pleased with my new lease. It was very easy.

New truck lease

From trading in my Avalanche to leasing my new Silverado I was very impressed with the friendly and knowledgeable sales staff at Graff Chevrolet! I enjoyed dealing with my salesman Kevin Wilson who was very motivated to get things done! This was my 2nd vehicle I bought or leased from Kevin! Keep up the good work and when it's time for another truck I'll comeback to Graff Chevrolet! Thank You!

Oil Change

The line at the oil change bay moved fairly quickly. The receptionist asked if we needed a refreshment (bottled water). The sales associate at the parts department was very friendly (we bought a hat). The process was uneventful and painless!

Highly recommend

Harold Schumacher and the rest of the staff were very helpful and easy to work with.

Great service

Chris was great!! Awesome customer service and he came through with everything he said he could, awesome

Easy Service

Oil change and tire rotation completed in timely manner ... enjoyed working on laptop in customer lounge via the provided wi-fi. Leah came and got me when service was completed, went over the work order and showed me to my vehicle.

Great experianse

The sales person was great he did not waist my time he got me on my way in no time with the vehicle that I love.

Great purchase experience

Kathy Posio is our favorite salesman ever. She makes the purchase of a car extremely easy and painless.

Great Feeling with The Graff Family(Staff)

My experience with my Salesman Herm was very welcoming and I felt so comfortable working with him. Herm was very Professional and I felt like I was a part of the Graff Family!

Service Dept. Went above and beyond

I usually avoid car dealerships like the plague. ..but hank Graff is the exception...leased a new car in a matter of minutes...then when I needed service I used them and could not be happier

A Happy Customer

This was my first experience leasing a vehicle from Hank Graff, and I will continue to be a loyal customer! My salesman was very patient, kind, and extremely focused on what he was doing at all times. I am thrilled with my vehicle selection, and I attribute my satisfaction to this dealership and its employees.

Great Service

Herm and the Staff at Hank Graff in Davison went above and beyond finding me the perfect truck and I needed as well as making sure it still stayed within the range I wanted to be in for a payment. I'm very pleased with my experience and am very happy with my Truck!!

Recall

Had 4pm appt with Cody. Was promptly greeted, processed, and the recall repaired. Only took long enough to allow me to peruse the lot, looking at New Equinox's. Quite happy. Thank you

Great Service

Everyone is very pleasant to deal with. I was advised that I could leave my car and have a car take me home and pick me up when it was finished. That was very helpful to me and I appreciate it very much.

Great service!!

Kevin Wilson was an awesome salesperson he went above and beyond to help us find the perfect vehicle!! Will definitely be returning to purchase our vehicle and a second one!!!

Great service, clean facilities, helpful salesper.

This was my first time leasing a vehicle and was very satisfied. My salesperson ,Jason conger was very responsive and helpful. Will definitely be back.

Hank Graff

Have leased 3 vehicles for Hank Graff Davison. Have had a wonderful experience each time

Service took advantage of my daughter

Not Impressed at all. Sent my daughter there to take care of a coolant leak. She noticed coolant on the ground in the snow and advised Scott (Service Manager) of this. Scott verbally told her they found a leaky hose. He also recommended a full flush. Her not knowing what she truly needed just wanted heat and her car back on the road and agreed. Bottom line, they put on a $2.06 hose clamp to stop the leak and charged her $204. He went on and on about shop rates, pressure tests, flushing systems and what not. Shame on you Scott. Would you take $204 from your own daughter or just walk out with a screw driver and tighten the clamp? We will find someone with a conscious to take care of our repairs.

Buy windshield wipers every time

I had new windshield wipers installed at my last visit less than 2 months ago and I have returned to be told that I have to replace them again? They are scamming me and I think it is because I am female! Could they not at least come up with something else that needed done if they need business this is an awful way to drum it up.

Nice friendly service

Everything was done in a timely fashion. I was pleased with everyone I spoke with and how friendly the Graff staff members are.

Our new lease

Excellent experience with Chris Horwath leasing our new 2016 Equinox LTZ. We will be back for our next lease and service of both our vehicles.

oil change

Oil change. Usually too busy but I got LUCKY. Staff was friendly and quick. Good experience. I don't have any more words. Why twenty?

Finally a service department with competence

After repeated attempts at two other certified GM service shops, that failed to find and correct the vehicles issue, Hank Graff Service found and fixed the issue. We want to thank them for their persistence and competence in the services they provided.

oil change and rotation

quick, easy with no problem. here is the rest of the twenty words in twenty words or less. thank you

Charles Brown is the only reason we keep coming

Charles Brown!!!! Charles Brown!!!! Charles Brown!!!!Charles Brown is the only reason we keep coming back, if he leaves you'll likely lose our business

Hank Graff Chevrolet Service Department

I am the fleet manager for WJRT-TV12 and Scott VanAlt is your fleet manager. He does and excellent job of informing me on all the information and updates to the vehicle I have in for service. I can trust his recommendations for service.

Above Average Experience

I didn't experience anything extraordinary and nothing horrible either.The first night I was there, everyone was very friendly and that was awesome.

Satisfied

Didn't expect a brake issues but the problem seems to be gone. My car also got a bath, which makes me happy! Friendly service and helpful. The shuttle was unavailable to give me a ride home so a worker gave me a lift. This was great!

Pleasing and benificial experience

It was a very pleasing and beneficial experience. Kathy Posio, whom we dealt with as a repeat customer or the 3rd time was very attentive and gracious. She always treats us as a friend and, or family. I have been dealing with the Graff family all my life. I bought my first new truck from Otto P. Graff Ford In 1963. The people in the Davison dealership are always very cordial and accommodating.

Great service department

Hank Graff has worked on my cars for over 30 years. The have a wonderful service department in attitude and skill.

Oil change on Chevy Cruze Diesel

Just had an oil and filter change done on my Cruze diesel. Only thing I can advise is that when you do the write up, is to indicate that Dexos type 2 oil is being used. Although I would think that your service techs followed GM required oil type, I would feel better if it was shown on my receipt. If it's on the receipt, It may have been written in a way I am not familiar to.

Excellent service

Every visit to Hank Graff for vehicle service have been a pleasant experience. As long as I live in Genesee Co I will buy my cats from Hank Graff

Worth the time!!!

Came in and explained what i was looking for and Herm took the time to go over my options then made the paperwork go smoothly. I will definitely be back to get another car from Herm R.

Love Hank Graff

I have bought 7+ vehicles from Hank Graff in Davison. They have always treated us wonderfully. Paul James is the best salesman!

Great service repair

Friendly staff. Minimal wait to have recalls done. Dealership was clean. They were very hospitable. No pressure from the staff. Clean restrooms

service

Good service, friendly staff, seems as though oil change/tire rotation is lengthy. It is an hour after I am in the bay. Maybe because the tire rotation is in a different building? I will sacrifice time for good service as long as the popcorn machine is full.

Service Was Great

Experience was very good. I was told it would take about an hour and a half to fix my recall problem, was done in about an hour and 20 minutes.

great timely service

was in and out in a timely fashion for my oil change and tire rotation and sales and service was very friendly

service

just an oil change but was quick and efficient the staff was helpful and friendly. Manager even took time to converse and answer questions.

Truck fuel problem

Was very help get me ride home and have truck done in timely manner.was very respectful of my vehicle.my daughter pick it and he was very good with her and told what the did.thank you for your help

Great service

Dustin Hager worked very hard to get me in this vehicle. Every one has been very nice and helpful whenever I have had to come in.

Best car dealership ever.

My experience is always perfect. The staff is so friendly and paperwork is ready and no waiting. It was Black Friday and the show room was decorated awesome. Black balloons, black cars, trucks table decor. Very classy for a Classic dealership. Thanks again and special thanks you to Harold Shumacher.

Hank Graff Chevrolet

Friendly, knowledgeable, and as long as we continue to purchase Chevy's Graff this is the only dealership for us. Love our new Chevy Traverse.

Great dealership and service

I enjoyed working with Tim Burnett. He did everything to make my visit great and took care of everything with my new lease and turn in. I would definitely recommend Tim and Graff to anyone looking for a vehicle. Very Happy!!!

Great service friendly staff

Once again great job. Service Dept (A+) I was in and out in a reasonable amount of time Ieven had a chance to chat with my salesman. I'm glad to be a Graff custemer

Very attentive!

Mark Swason took very good care of us! Would buy from him again!

Great place to deal

Outstanding Received Quick Response to Our problem. Salesmen and Service Dept. worked together to get us out as fast as possible.

Fast and friendly service

I have always had a great experience when I go to Hank Graff, whether to purchase a vehicle or to have them serviced!!

Service Department

Service was great, staff courteous, facility and waiting area clean. Only one issue wished you opened earlier. Most dealerships service Departments open at 7:00 PM.

Very clean, and friendly dealership

Treated very well, came in with no appointment and they fixed the problem. Job well done. Thank you for the great service.

Hank Graff Davison - You Can Always Count On Them

My wife's wipers broke in the middle of a rain storm. We dropped the car off, they provided courtesy transportation until the fixed the problem, gave the car back to her the next day while we waited for new parts to arrive that were badly scratched when the wipers broke. They came in a few days later and had her in and out in a very short time. I've always recommended Hank Graff Davison to my friends for all their service and new/used car purchase needs. Scott VanAlst in the Service Dept. is very professional and respectful with his customers. I enjoy dealing with him whenever my family needs Auto service.

great experience

I had a great experience. I was given a very competitive deal for leasing my 2015 Silverado from Kevin Wilson and couldn't pass it up. I have already recommended a co-worker to the dealership.

Hank Graff Chevrolet

all good.......respectful, NO PRESSURE, clean and lots to choose from. Salespersons knew their stuff and presented info in a clear and concise manner.

Silverado service

My service advisor Kory did a great job of coordinating the service on my Siverado . I will definitely ask for Kory to take care of any future service needs .

Great customer service

Paul James and Matt Jakeway worked extremely hard to get me into a new 2015 Silverado lease that fit my expectations. They were truly outstanding, and I will be back in the future!

Good service, took long time

Slow took me over 2 hrs to get oil change and tires rotation most of the time spent waiting in line for oil change

Great service

Very friendly took care of all my concerns . Will let friends and family know about my postive experience.will definitely return if needed.

Great staff

I am a72 yrs. old widow and I have always been treated with the utmost respect and I do appreciate it.

Great service

Very organized and polite. Facility was clean. The service was excellent and I would definitely come back. I would recommend Hand Graff in Davison to friends and family.

Very friendly, helpful sales team

Great customer service! The most caring sales reps that go above and beyond to satisfy their customers. See Geoff Gordon for the best deal and superior attention!

Great service and courteous,

Friendly, call and reminded me about the appointment. Also called and asked how it was after they worked in it.

Great work

Came in for an oil change and a tire rotation. My only problem is it took 2 hours. It was in the afternoon and there were 4 people in line in front of me.

GREAT SERVICE

VERY COURTEOUS EXPLAINED EVERYTHING IN DETAILVERY SATISFIED WITH THE SERVICE SHUTTLE SERVICE PROMPT A STRESS FREE SERVICE VISIT COULD NOT BE MORE IMPRESSED

friendly, simple new car experience.

I recently purchased a 2015 silverado from harold shuemaker.He took great care of me as a customer and made the entire transaction (including a fair trade in) very simple for me. This is the 3rd new vehicle i got from shue and won't be the last.

Tire repair

The guys was so helpful.they have my tire on and done in less the a hour.they Buch of great guys.the show a lot of care for my vehicle.thank you

Friendly people well presented very clean

Very professional and the sales staff was very nice and well trained.my buying experience was one of the best I ever had.

Silverado review

The paperwork was ready, the finance guy didn't pressure me and they pretty much handled all the intenet, onstar, bluetooth setup for me

Great service

I have always received A1 customer service at the Hank Graff dealership in Davison, Michigan and highly recommend to my friends and family to purchase their car there.

Good dealership.

I have some height issues and my sales person is being very active in helping. He also was aware I was nervous about the process and took ample time to explain fully.

Speedy and quick

Just a simple oil change but was speedy and well done. I have been a long time customer and continue to return because go the fine service and friendly staff.

A Great Service Department

My service person, Kory Mayhew, really took care of my needs. Since the part had to be ordered, he saw that I got a ride home and the next day a pickup back to the dealership.Kory is a very polite and energetic individual.

Great oil change!

Took my car in for an oil change. Had no wait at all, as fast as the other 10 minute oil change places with better inspections and customer service.

great service

the associates really friendly and welling too answer any question about the problem with the car we welll go there again

Great experience!

I received really good service. The workers were prompt and very polite. The customer service at this dealership is excellent.

GREAT EXPERIENCE

OUR DEALING WITH SALESMAN CHARLES BROWN IS BY FAR THE BEST WE HAVE EVER HAD IN 50 YEARS OF CAR DEALING!

Great Service Clean Facility

Good Good Good Good Good Good Good Good Good Good Good Good Goood Good Good Good Good Good Good Good

Great bay crew at 7 30 am

informed bay crew,smiley at 7 30am good folks,well lit bay and appeared to be neat and clean,dealership well lit also easy to locate.

Great service and friendly people.

I have been coming to Graffs for many years and a big reason is the service. Scott is very professional as well as friendly. He always returns my calls and takes care of the problem as soon as possible. Chris Graff you do a great job with your employees. Proud to be a customer!! I tell everyone about Graffs.

Very clean and professional service.

The problem with the air conditioning was analysed and corrected. This was the second time for this problem. I will bring in the vehicle in in 3 or 4 months for check up before my coverage expires.

Great all around treatment

I couldn't ask for anything better when I deal with this dealership, whether it be in Sales or Service, they have it down pat on how to treat their customers. Great job HGC.

great company to deal with

you guys are the best. they make you feel like family, and not just a number. I would buy there again

Great Service

Tire rotation took longer than thought should but overall very happy. This is not Lori, this is Ron. Have been real happy with several purchases at dealership.

The service was great and the workers did an excel

I brought my Traverse in for an oil change and even though I was 5th in line to get into the garage, I was in and out in less than an hour. The workers were polite and very professional.

great service, great staff

As always, service is great, staff is polite and helpful. And I have to put 20 words. So I'll put a few more.

Can't beat the service!

Experience was as good as it can get!! From buying a car to getting it services, I would not go anywhere else

Great service, clean facilities, very knowlegable

Hank Graff servicemen were very friendly and knowledgeable in our recent visit. The facility is clean and professional. They even gave me a ride home!

Great service, fast; didn't have to get out of car

I was sent a coupon for $29. oil change but when I tried to use it, it wasn't valid because I use mobile one oil. I would prefer to have coupons sent to me that I use only. That would keep me from shopping elsewhere for a better price.

Great customer service

Went in for oil change, the service guys were friendly and very prompt was in and out in 20 minutes. And the plus it was female customer appreciation day so I recieved a rose added bonus..

Routine maintenance on my Equinox LT

IT'S CLEAN! My number one issue (especially when I'm having maintenance or service done on my car) is a clean, neat, and well kept, waiting area for customers. Yours is very impressive and I appreciate this so much. Also the staff are so kind and helpful. Plus you offer a courtesy van driver to take a customer home should their car need to remain there for a few hours. It's over all the nicest place I've purchased a car. And I've purchased a number of vehicles in my 48-years of driving.

Service manger was great.

I was not very happy with the service adviser,Scott, that did the write up. "Service manager KEVIN" did however go the extra distance to research my problem to help me. He saved the dealership's image.

great service, quality work

Dropped my truck off with body shop for some repairs and was really pleased in the manner they conducted business, Chuck and Larry were extremely great to work with and would definitely recommend them to friends and family

Great service

I was looking for a certain truck that you guys did not have but my salesperson(Debbie S) tried tons of dealerships and eventually found the truck I wanted.

Good service

Very friendly. Service is good and fast. I would recommend Hank Graff to anyone. Plus their selection of cars and trucks are many.

Hank Graff Chevy in Davison MI is the place to go

The service is great. Danny at the body shop is a very professional and polite individual doing whatever he can to help. Kathy Posio in new cars is a awesome all around person and knows exactly how to keep customers for GM for a long time.

Radio Repair

I was treated very satisfactorily and very pleased with the service I received and the rental agency was also top notch too! Thank You very much.

Service Visit

As usual every thing was done in a timely manner and I utilized their courtesy driver which made it very convenient.

Clean dealership

I took my vehicle in for an oil change and tire rotation. Everyone was very pleasant. It didn't take long and I left. Completely satisfied.

Completed recall and oil change and tires rotated

I was treated very well had no problem with service I receivedI will keep taking my vehicle back in the future

Luv our new Silverado LT

Mark Modreski was very patient to help us find a vehicle that suited out needs from a cost and option standpoint, helping us choose a vehicle from several available.

Great service, exceptional facility.

I was treated very well by all staff I encountered. They made the task of getting my oil changed very quick and easy.

buying a car

I was impressed with the way i was treated by Chris Horwath and the way he showed us the features of our equinox. I told the people i work with(Flint Auto Auction) about the service and strongly recommended Hank Graff Davison to any one purchasing or leasing a vehicle.

Oil change review

My experience at Graff's has always been good. Everyone is always courteous and helpful. The facility is clean and bright and the wait is a pleasant experience. Kudos to the Graff family for a well run facility.

Great service and very clean facility

We have been leasing cars for many years at this Dealership. Kevin Wilson has been a very good salesman for the number of years. We have been totally satisfied with the service department through the years, too.

Very business like and enjoyable dealership

Your salesman "Dustin Hager" was terrific, knowledgeable and very attentive in the purchase of our new truck. Thank You Hank Graff does it again.

Great service and excellent Sales Man

We have been buying and or leasing car vehicles from you guys. We have always worked with Adam Sample . We are very pleased with how professional and knowledgeable he is. I would highly recommend Hank Graff and Adam Sample to everyone.

excellent service and knowledgable service advisor

love the service and the way the advisors kept me informed of the status of my car, and also liked the fact that the salesman Chris Haworth sold me a new equinox.

2011 equinox air bag light on issue/recall

Tommy was ready at 8am,explained process to me and while I waited in wait room came in and kept me abreast of status of repair,his guidance was spot on,he spoke good and looked me in the eye,had some fresh popcorn and drank from water fountain,clean and tidy wait room,desk help friendly when I borrowed a ink pen,all good,thanks.

Great service

i was only there to have my oil changed for the first time, they were very friendly and pretty fast too

Oil Change delay

considering the delay caused by a vehicle in the oil change bay that became disabled due to no fault of the dealership it was quickly handled and cars were also taken to other bays at your location to get the oil change bay moving again. it did take over a hour for my oil change and tire rotation but was well worth the wait. Thanks!

Top notch service

It was very professional and a pleasant experience dealing with this dealership for maintenance on my GM vehicle. I would surely recommend Hank Graff.

great

it was great. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Great Friendly Service & A Clean Facility!

Everyone was very friendly & helpful! This was the first oil change & tire rotation on my 2015 Colorado. It was an enjoyable experience & I highly recommend Hank Graff in Davison, MI!

Great service

The service was prompt and I received great help with the rental car service. All of my cars issues were solved. I was very happy with the service I received.

Had free oil change

I went when it was a busy day so just went inside and watched tv and ate my lunch. They have a good system set up. I liked the fact that they checked my car out really good. Thank You

lengthy oil change and tire rotation

I thought the wait time for an oil change and tire rotation was too long (almost two hours after the write up)

very clean

I was met at the time of appointment by the attendant with a smile.I was very pleased with the service.

Great servicel. Wonderful people.

Hank Graff Davison is the only dealership I would take my vehicles for service. Service is wonderful and the employees are great people.

Eric was a great salesperson to work with!

Eric was a great salesperson to work with! He explained everything in great detail and ensured I had the best deal. I'm very appreciative for my new cruze.

Great Sales Experience

I was originally going to purchase a 2015 Colorado but after going through my wish list with Paul James we determined that a 2016 was the only option due to the limited supply of Colorado's in the area. This was my 4th vehicle purchased through Paul and it is always a pleasure to work with him, definitely a great asset to the Graff family.

Great service!

I had a great experience. Shawn was very honest with me and did everything she could to get me back on the road safely.

Claims department

As I walked in to take my truck in to get fixed Theresa an Tim Burnett an few others took me under there wing an fixed my truck like new .. The department fixed the problem with in the time the time promised .. Thanks to Hank Graff's department a job well done .

Great salesmen, Great service

I only stopped to get prices on a new vehicle. Kevin Wilson understood this and kept saying he knew I was there for prices only. He took his time with me and was really concerned and considerate. He priced my new truck so that I was not going anywhere else and we closed the deal. I have already recommended Kevin to several friends who are in the market for a new vehicle.

Great customer service and quality workmanship.

I always have excellent service and quality workmanship when I need any repairs or service. Unfortunately for me, I've gotten to knows Larry, Danny and Chuck in body shop all to well. They've done a great job assisting me. Thanks.

Slow service

I brought my car in at 7:30 am, didn't get it back until after 5... I had to call to find out. Think they forgot to call me. Messed up my dinner plans of all things... Was supposed to get it back by 1.

Great experience

Everyone in sales and service and including Connie Hill were all very nice to deal with, I will be back there for my next car for sure! You sure have a winning team!

Efficient sales and purchasing

Hank Graffit had the vehicle that I wanted in stock. You were fast and efficient with the paper work to purchase my vehicle. Your Sales personnel went the extra mile to spend time with me so I could understand how my onstar and my synch worked and that I felt comfortable operating them both.

Great Service

I can not say enough good things about your service department. I have been in there SEVERAL times. This last time was for a rebuilt Transmission.They were not only fast but Your service rep SCOTT V. went above and beyond and I am so Thankfull!, I can not say enough good things about your service department. I have been in there SEVERAL times. This last time was for a rebuilt Transmission.They were not only fast but Your service rep SCOTT V. went above and beyond and I am so Thankfull!

Didnt fix switch fixed key???

Were told only one visit or appointment. if you cant find or forget the other key bob you cant get it fixed or I have to pay to fix the other one. For the fix you could send a kit to the owners, just have them glue (Super glue ) the insert in the Key. Wake up GM!!!

Good service

I just stopped by for a oil change & tire rotation, the line was long the wait was short the people were very polite and friendly,and in a short time i was on my way.

Friendly and knowledgeable sales representative

Dustin Hager was very friendly, professional, and knowledgeable about the dealerships policies and procedures, the discounts and incentives that GM offers, and the vehicle itself. He also took the time and was willing to dig in and find ways to save me money. Once I made my decision, Dustin kicked into high gear and got me in that vehicle the very same day, picking the vehicle up at another location and getting it cleaned and ready to go. I Couldn't be happier with the service and expertise that Dustin provided me.

Overall great experience

My sales person, Charles Brown, was fantastic! He listened to my needs and made the deal happen. The finance person (forgot his name, he was younger) got straight to the point without missing information. All staff I encountered was very pleasant and professional.

Vehicle purchase at Hank Graff Chevrolet - Davison

Jason did a great job of getting us set in our Cruze. We chose this dealership and Jason in particular after some test drives we had made earlier in the year. He did a great job then and we made our choice then.

"Preferred Customer" Service

The service rep. Tommy Adams took EXCELLENT care of me. Having purchased multiple vehicles from Graff throughout the years, I felt like Graff recognized this and gave "The Repeat Customer" service.

No dragging feet salesman

Dustin was engaging, quick to get things accomplished and made me feel better about hank graff. My family and I have a bad taste on the used lot, but that changed for me when I got to the new side. When I was ready to make my deal my truck was quickly found. Would like something like the platinum package the gmc dealer has. Big selling point. I was happy to sign.

VEHICLE SALES

I found the sales person to be knowledgeable, friendly and willing to go the extra mile to help me out

Great trade in price got us the vehicle we wanted

we traded a car and tried a lease for the first time. Dustin gotus a fair price for our CRUISE. The TRAVERSE seems to fit ourneeds better at this time and is very nice riding.

Great service

Very fast, very efficient, expected to walk out because price was too high but our salesman did a great job meeting our needs.

Great Sales Staff - Hank Graff

Theo Demming attended to everything I would expect as a customer. I have no reservations recommending Theo and Hank Graff to friends, family or others.

Above and beyond once again.

Oil change was quick and easy. I also REALLY appreciate Kurt Jensen taking the time to help me figure out my Chevy MyLink issues with my iPhone. He definitely went above and beyond... The service I come to expect from Hank Graff Chevrolet! Thank you guys to continuing to exceed my expectations. - Bob Yurk

Great service

Scott in the service area was great. Polite, professional, helpful and new just what to do. Did not waste any time getting things done and getting me on my way.

SALES EXPERIENCE WAS OUTSTANDING, GREAT SELECTION

OUR SALESPERSON, DEBBIE S., WAS AWESONESHE HELPED IN EVERY WAY POSSIBLE AND MADE OUR PURECHASES STRESS FREE AND ENJOYABLEGREAT SELECTION OF VEHICLES GREAT CUSTONER SERVICE

A . good used car

I went to look at a car and was disappointed that I wasn't to test drive it. The salesman asked me to look at another,a mini van this time. I drove it and felt good,sounded good so decided to take a chance on it. When it came time to talk money options,He was very helpfully and we worked out a deal in my favor. It was a bitter day in winter and he took all the time in the cold to answer all my questions. When I got home I panicked and called him back but he explained it all agin. I picked car up next day and so glad I did.

Bought a used car

We bought a car from the wholesale lot any was very happy with the sales person. I would buy another car here.

Service at Hank Graff

I was called because of a recall/check on engine coolant and so added on some service that would be coming up. It was my first visit for service and was so pleased that it was all at no charge, oil change, and tire rotation. Thanks for adding air to tires, we had wrestled with the Meijer air machine and will not use it again. Nice lounge, was made to feel welcome, was showed how to change the channel on your TV and also, the courtesy driver checked to make sure that I did not need a ride somewhere. Your attention to courtesy and the customer shows in your employees actions.

"As Is"

I drove over an hour to purchase a 2007 Chevy Tahoe and at the beginning the staff was great. We finally closed the deal and the next day the engine light came on. They had me bring it in & they just reset the computer. Come to find out it was a bad coil. I had to replace it myself. I proceeded to call the dealership & they basically blew me off. I will not be recommending this place to anyone in the near future.

great people

We purchased a 2007 chrysler town and country they really went the extra mile to help us and we will definately be buying our next vehicle at graff in the future!

Car serviced

Always greeted by pleasant courteous employees. Service work done efficiently and completed in very reasonable time. Waiting area pleasant with TV, variety of reading material, beverage choices and comfortable seating.

Buying a new car.

We enjoyed talking to Harold Schumaker, and the way he helped us to make our decision.

customer survey

The staff was friendly, courteous and helpful. I had to come in regarding a recall on my new Impala and it was explained to me what the recall was about and what was to be done. I was in and out in a timely manner.

Great Customer Service

Hank Graff Davison is not the closest place I could go for oil changes, but I wouldn't go anywhere else. It has only to do with your staff. I have always been treated so well and all of my questions are answered with such respect. It's also the only place I'd buy my used cars from. They are the best!

Great service

I've been dealing with hank graff in Davison for years and I always get excellent serviceI will continue to give them my business and recommend them to my family and friends

good job

It was good, had a little trouble about the extended warranty on my daughters car but got it straightend out.

Service great.

Service completed in a reasonable amount of time and I was very satisfied with the work. Service personnel very friendly.

Great Service

My only critique would be to have a unlocked Wi-Fi to be used by customers. I tried to link my smart phone to your connection and was blocked. Customers who are waiting for service on their vehicles could access their internet and converse on facebook that they were at hank graff Chevrolet and getting great service from their hometown dealership.

QUICK DIAGNOSIS EAGER TO LOAN ME A CAR

YOUR DEALERSHIP REPLACED MY CRUZE WATER PUMP AND GAVE ME A LOANER CAR DURING THE PROCESS GREAT JOB EVEN CLEANED THE ENGINE COMPARTMENT OF ANTIFREEZE

Great service, polite crew!

Excellent service. Was prepared for a 3-4 hour wait and only waited 1 hour! Had great interactions with the service crew. Thanks!!

very professional and courteous.

My experience was excellent. The only area of opportunity for improvement would be with the waiting time for the finance dept. No issues with the service but the wait time was long. They explained additional services I could purchase without using high pressure tactics.

Great friendly service

As usual, everyone was great. Matt who took the order was very pleasant and professional. My salesman, Mark Modreski is always helpful and sweet. You have a great team there and I appreciate them very much.

HELPFUL STAFF AND GREAT SERVICE

OUR SALES PERSON WAS GREAT HE EXPLAINED EVERYTHING IN DETAIL TO US. AND WAS VERY HELPFUL IN GETTING OUR FINANCING THROUGH AND THEN WHEN WE PICKED THE VEHICLE UP, HE SOUWED US HOW TO WORK EVERYTHING

Great experence, great salesmenship and pricing

Theo Deming and the staff were outstanding and I would definitely recommend Theo to anybody. Excellent deal and great service on how to use all the features. I really like it when he took us through the service area to better understand, as Theo said " we are here for you after you purchase a GM product".

great service

With recent shoulder surgery making driving difficult, my car was picked up, serviced and returned to me. This was greatly appreciated.

great service

i had a tired come flying at me on I69 and smash into my truck doing $2300 worth of damage. . . the dealership had me in a rental for 2.5 days and my car was completely fixed within 1 week from the incident. . . i do have 1 spot on my windshield that i am going to have them look at again for some more polishing out of the spot. . . other than that i am completely happy with my repairs

Salesperson went the extra mile to please

We just purchased a new truck. Out salesperson went the extra mile to have our vehicle ready for pick-up in a speedy fashion.This is the second vehicle we purchased thru Chris Horwath, and we will certainly pay him a visit for our next purchase.

Great knowledgable dealership to work with.

We worked with Kathy Pasio and she knows her stuff and made our experience very good. We have purchased 3 vehicles from her.I like that everything is done there, including Sec of State and the loaner company. We didn't have much to do,,,like that.

outstanding service from a salesman

Not only did I get my first brand new car but Theo made sure I was getting the car I wanted not just any car on the lot. I really appreciated the time he took which was all afternoon to make sure I was satisfied and walked me through all the features in my car. I drove over an hour to come back for another vehicle and will continue to come back because of his excellent service.

Easy oil change

Kevin Wilson picked my truck up and took it in to the dealer for an oil change and tire rotation and left me his. Service above and beyond the call of duty!

Recall and Maint.

Well, I have to say they were very quick in returning my car..But, when I didn't hear any confirmation call about the time someone would be out to get my car...I called. I was told I would receive a call after 9 with a time..Next thing I knew someone was here for my keys. Then when he returned I read over the paperwork. You would think the person working to see if there was a problem would call me so I could tell him what to do and the noise will happen. Nope just wrote nothing found. I can't afford the gas for multiple trips in for something that might be wrong with my Traverse. But, that don't seem to be a big deal to Hank Graff of Davison. I am always having to have someone come out and get my car and return it to me...And, for the most part are valid reason it needs looked at.

Great service!