Hall Acura Virginia Beach

Deceiving

JOE C and GLENN both are compulsive pathological liars. I was told "oh it's a state law and that is why this car has been on the lot for several months while the recall was being fixed". I than call JOE to ask for an explanation of the lies he told me, his response was "I NEVER SAID THAT", GLENNS response was "BMW is full of shit". Yeah, newsflash, BMW doesn't even have the parts to fix the problem yet. To make a long story short this experience was automile fraud at its finest and that is why JOE had no problem rescinding the sale. Than neither of the two liars could look me into my eyes, man up, and apologize for their shenanigans.

Deceiving

I would give this ZERO stars if I could. I will make this short. First off, Glenn the sales guy knows how to talk a great game! Than when called out on his BS he said "nah, they full of xxxx". JOE C. the finance manager is an arrogant liar and will continue to lie even when called out in his fraudulent deals. DON'T tell a customer certain maintenance was done and state "by law I needs to fix the issue in order to sell" along with other BS. JOE C is so bad and dirty, he was willing to rescind the sale because he knew he was screwed if this went to legal. KEEP UP THE GREAT LIES!!! I cannot wait to share this entire fraudulent experience with corporate!!!

The recent purchase of my Acura 2014 RDX

My search and purchase for a gently used vehicle was made easy by Mark Stonis at Hall Acura Va Beach. He was informative, and answered all of our questions with expertise. Mark was friendly, honest and followed our lead without pressure. Everyone at Acura was friendly and helpful. I am so pleased with the sales and service of my 2014 Acura RDX, I recommend hall Acura to anyone in search of a new or used car. Thank you!!

Great Experience

A few months ago I purchased my new car from Hall Honda from a salesman by the name of Karl Collins. Mr. Collins was very polite, courtesy and genuinely helpful with all accommodations. Thank you again Mr. Collins!!

Grrrreat from search to sealing the deal!!

I needed a car after 12 years with my 02' TL, that was purchased from this location. I was pleasantly surprised that Mark Stonis was there to assist me, yet once again. When I told him what I was looking for, he went right to work. He made suggestions; however, the final decision was mine without any arm twisting. He was professional from beginning to end, in the business office with Rob. A great way to end my weekend with my new Acura! When you visit, please ask for Mark Stonis. His work acumen is par excellent. Visit him and see for yourself. You will not be sorry.

Hall Acura-- making dreams come true

Ron & Rob at Hall Acura VA Beach made my dreams come true. I found myself in the market for a new car sooner than I had hoped -- due to the need for a larger vehicle that was AWD. Ron was polite and prompt in answering my questions and in getting my new RDX detailed and ready to take home. Rob worked diligently to get me the best rate possible for my financing, while also ensuring I understood every step of the process. I'm glad to say they both made me (and my Family members) feel welcome and ensure ALL bases were covered. Great place to shop! My mom even said she will go there to buy a vehicle whenever she's in the market!

Great experience

Richard Barrera was a great sales person to work with yesterday! We are very happy with our new to us car and felt like we got a great deal!

Great UsedCar buying experience w/ Richard Barrera

Richard did a great job from start to finish! ******

Out-of-Towner Found Happiness!

Nothing is worse than being out-of-town and the maintenance required light comes on - in this case it just meant an oil change and tire rotation. Hall Acura in Virginia Beach was excellent to work with - the ease of the online appointment process; the text follow-up to ID additional needs; and the follow-up after the servicing are what I would expect from Acura. Still, being able to get my car in, get the needed maintenance done with a courtesy wash and drive out inside of 1.5 hours was awesome. I was from out-of-town yet I was treated like a long-time customer and that made me fee great.I heartily recommend Hall Acura for your Acura servicing needs in the Hampton Roads area (especially the one in Virginia Beach). They'll treat you great and get the work done right. Special shoutout to Brian Thompson, my service advisor, who explained everything and clarified the choices to me (even though it was just an oil change, it's still nice for him to take the time to discuss and review it).

Outstanding service

Highly recommend this Acura dearler, the entire staff go out of there way to assist you in every way possible! Ask for Ken Wesley he'll go out the way to assist you!

Great Dealership

Ken Wesley displayed true professionalism and attentiveness. He is a nice salesperson to work with and will help you with your specific needs. He especially pays attention to detail during the entire car buying process.

Awesome Service

Hi my name is Robin Thomas and Travis Robinson and Harland Roberts were very professional and provided awesome customer service. I wouldn't recommend no other place but Hall Honda Virginia beach. Thank you guys I love my New Rogue!!

Bernard Bright & Rob Voight of Hall Acura VB

In a little under five years I have purchased a 2011 TSX Wagon, a 2013 RDX with Tech Package, and just recently a 2017 RDX Advanced from Hall Acura VB with Bernard Bright and Rob Voight as my sales team. Both of these gentleman are not only very professional but are also quite funny and kind. They always do their best to make sure that all my needs are met whenever I am there. I must also give a shout out to Brian in the service department because he too, has always been very professional and ensures all my service needs are met as well. I expect Hall will be my Acura dealer for quite sometime. I love my new RDX and I can see us together for years to come as Acura has outdone itself with the redo on the upgrades to this vehicle.

Ken Wesley, Salesman

Ken Wesley and the people at Hall Acura were very accommodating and concerned that I got a vehicle that best fit my needs and budget. I would highly recommend Ken and Hall Acura.

Professional Throughout

From our first visit to Hall Acura until my wife drove off in her new RDX, it was one of the most professional and "non-pressure" sales experiences I have ever had. I can honestly say I enjoyed it. Of utmost important to me, the staff, especially Joe Cuellar and Ron Perry, were interested in what we were looking for and wanted in a new vehicle. They listened to what we were saying, and then provided options for us to consider. There was no pressure, no rush to buy today, just an honest, professional dialogue on what would work best for us, and on our schedule. Unlike other dealerships we visited (and we had been researching and looking at new vehicles for ~ 5 months), we found Hall Acura easy to work with and extremely professional. With each succeeding visit (and test drive) at Hall Acura, I truly left with the sense that I was being treated as a valued customer, not just a quick sale. I also appreciated that they stood by every promise made during the process. My hat is off to a very professional operation that acts with integrity and up front honesty. Thanks !!

Fantastic experience

I've purchased three vehicles from Hall Acura. After returning from a deployment in 2002, I bought an RS-X. this was the first car I'd ever bought on my own and the experience was very satisfying. The salesman at the time, Chris, worked with me to find just the right vehicle and got me a deal that worked for my budget. A couple years later I moved west to the Appalachian Mountains and needed a ride that could better navigate the terrain and climate of the region. Again, Chris found the perfect option for my needs and helped me through the trade-in process without a hitch. I kept that Honda CR-V for a decade before moving back to the area deciding it was time for an upgrade. Imagine how pleasantly surprised I was that my old buddy Chris was still at the dealership! Once more, he found the perfect vehicle for my situation and in no time, I had swapped out that reliable old Honda for a smooth, shiny Lexus. My wife even bought her Nissan Sentra through Chris. I could not give a higher recommendation to Chris and the team at Hall Acura. From a maintenance and service standpoint, I also have no complaints. They've done all the major work on each of our cars. They're always thorough and we've never had to take anything back to be redone after they've fixed it. Purchasing and maintaining a vehicle through Hall has always been a fantastic experience. I will certainly go back again for my next car and recommend you do the same!

Best Sales Team Ever!

I have purchased 3 Acuras from Hampton Roads dealerships in the last few years the senior sales consultant, used car sales manager and finance director impressed me like no others. Their ability to smoothly negotiate a great price for my trade-in vehicle, outstanding deal on my new TLX, excellent financing, efficient and speedy loan and sales paperwork processing, capped off by a very informative and thorough final vehicle delivery was second to none. As we say in military when a job is done extremely well... "Bravo Zulu" to Mark Stonis, Brian McHugh, and Robert Voight.

Great Customer Service

I am a long time customer of Hall Acura Va Beach. They are extremely professional and a class act! Their customer service is phenomenal, and I recommend this dealership to everyone.

TERRIBLE CUSTOMER SERVICE

Terrible customer service from service manager Dan Bruner regarding loaner vehicle for recall on airbags. I DO NOT recommend this dealership. GO SOMEWHERE ELSE! Inconveniencing paying customers regarding their safety is bad enough, but a bad attitude along with that has just lost ACURA a loyal customer.

Fantastic dealership

My husband and I have been going to Hall Acura VA Beach for over 8 years now. Mark Stonis is a super salesman. He is honest and trustworthy. He puts the customer first. Mark will search everywhere and anywhere to find what we are looking for...no matter what make or model. We have gotten 2 Acura cars and just recently a F150 ford truck with Mark. Brian Thompson has taken care of my cars for this same amount of time. I trust everything he tells me that I need to have taken care of for my car. Rob, the financial guru, works hard to get the customer the best deal possible. These 3 gentlemen make a formidable team....and lets be honest..everyone I have dealt with at this location has always been friendly, knowledgeable and courteous. I won't go anywhere else. This is a super group of people....whatever you are looking for....these are the go to people.

Thank you BB

This is the 6th vehicle we have bought from Hall Acura, and more specifically from Bernard Bright. He is the best salesperson EVER! The other 5 vehicles have all been Acuras, which we love, but I went out of the box this time and purchased a Jeep Grand Cherokee. Bernard was as helpful and gracious as always.and all the people at Hall Acura have always been great. I feel pretty comfortable saying that as long as BB is with Hall Acura, we won't go anywhere else. I'm sure all the other salespeople are just as awesome and I highly recommend a trip to Hall Acura.

I Love HALL ACURA VA BEACH!!!

I was in a bind budget wise when I found out I had to get a new car. So, I turned to Chris Turnage for help for several reasons, he's a long tI'm friend since HS, he is a great people person, personally and professionally, and he also sold a car to my parents 3 years ago, so I knew he would also take good care of me and have my best interest considering the bind I was in. It was a difficult processs, but Chris assured me that he would do EVERYTHING he could to help me and never gave up on me until we could find the best deal for me and my situation. Bottom line...Chris and his team succeeded in doing everything possible to help my mom and I and even gave us better news than we thought! Thank u for everything!!

Genuine customer service

The Acura is perfectly matched with the great, consistent service I have received for Years from Hall Acura.....Bernard Bright makes me know that my business matters. He is simply the best....

Hands down, the best!

I have purchased quite a few cars over the years. Hall Acura Virginia Beach was, by far, the absolute best car buying experience I've ever had. I dealt with several of the employees. All of them introduced themselves, told me their job title, shook my hand, and asked what they could do to help me. Jeremiah greeted me, took me to the Acura I was inquiring about, and got Chris Turnage (sales consultant) to help with my questions. Chris has worked with Acura for over 15 years. He was professional, polite, and knew his product! After the test drive, I traded in my vehicle and purchased an Acura RDX...I could not be more thrilled with my new SUV. Love the employees at Acura Hall Virginia Beach.??

A Special Thanks

I would like to thank Hall Acura of Virginia Beach for the outstanding salesmanship and particularly Michael Perrimon in help us select an Acura RDX. He provided accurate and honest information. He did not try to sell us a more expensive 2016 car which had more features but encouraged us in the car that we originally were interested since it was a very good deal. Robert Voigt helped us very efficiently to select service features that meet our requirements.

awesome

Hall Acura Va Bch are awesome.I had never bought a new car before .They were friendly ,helpful but not pushy.They took great care of me.Coffee,snacks even lunch.I was even given a valuable pen which I will cherish always.These guys are the best of the best.I will certainly use them again and recommend them to everybody.Love those guys

One of the best in the beach!

I bought my car from here in April of 2014. As a first time buyer & someone who worked for the Hall company I was skeptical but this dealership has been the biggest help! Today I brought my car in for routine maintenance and as I left I realized my car had a screw in the tire that wasn't there before. If I would have known it would have been replaced! Well, I left my service advisor Ed know what my new problem was and he spoke with his manager and they fixed it at no cost! It's very rare you find a dealership that is 100 percent honest and isn't just for the money! I highly recommend Hall Acura to anyone! Not all Hall's are this way but Acura definitely goes above and beyond!

An outstanding Experience

I was attracted to the Acura MDX after visiting the Virginia Beach Auto Show. Navy Federal Credit Union recommended Hall Acura and the experience of purchasing my vehicle from the salesman to the individual processing the financial transaction was excellent. My sales representative, "Bernard Bright" provided a thorough review of the vehicle and as the review progressed, I was immediately sold on the vehicle. I have purchased a number of new vehicles over the years and I would rate this purchase as by far my best experience. George H. English, Jr.

Great service

Love the service department at Hall Acura Virginia Beach. I can always count on them to fix my car fast an accurate. Dan Bruner the service manager is a great asset to Hall. I have been going to Hall Acura for over 10 years and I never worry about being ripped off by Dan or his team. Thanks guys Jodi

#1 Service Center

I've been a customer of Hall Acura Service since 1994 and they deserve a #1 rating in my book. From the first time I met Dan Bruner he has always gone above and beyond to get the job done. Dan is readily available to lend a hand and to provide his expertise knowledge to answer any questions. Dan has put together and runs a top notch service team. It's a service department I feel comfortable with and I know I'm getting the best care. One quality I truly admire about Dan is his integrity. I know when he gives his word - it's golden. I can rest assured to know my car is in good hands at Hall Acura. You can't put a price on peace of mind when you take your car in for a service issue and Dan makes sure that's done. I think this is the best time of year to thank Dan and his team for all of their hard work and efforts to provide the best quality service. Hall Acura Service has my respect and continued business.

the best car buying experience.

The people at Hall Acura Virginia Beach made it so easy to buy a car. They were extremely friendly and went out of their way to be sure that we were satisfied. Our salesperson Chris found me a car that fit every need i asked for. I will never go to and other dealership or salesperson again.

Excellent product Acura excellent service!!Love them!!

I have been an Acura driver for 20 years plus. One of my friends recommended Hall Acura Virginia Beach when I relocated from Michigan to Virginia Beach..Since that time I have gotten all of my car serviced needs filled by VB Acura Which prompted me to buy my next Acura from Virginia Beach Acura. TSX 2007. I love the product!! In a couple more years I'll be buying my third Acura from Virginia Beach Acura!First impressions knowledgeable staff. Service area and show room very clean and very professional. To Dan Brunner. you are the best I love you!!!I look forward to next time we meet. Best wishes and kindest regards!!StaceyW

very helpful salesperson.

So far we have purchased two vehicles from Hall. For both vehicles, we insisted on dealing with Chris Turnage. He was extremely helpful and very fair on both purchases. He spent his time with us making sure that we got everything that we wanted at great prices. For many, buying a vehicle can be a stressful experience, but Chris Turnage always finds a way to keep it both fun and professional for everyone involved.

Long time customer

I first became a Hall customer in 1991 when Dan Bruner was a service writer at the Jeep location. The trust worthiness, honesty, professionalism, and overall friendliness that Dan exemplified, kept me as a customer. Over the years and promotions, I have followed Mr. Bruner to Hall Acura on Holland Rd. and now to Hall Acura on Va. Beach Blvd. The team he has established, from service writers to mechanics to lot attendants, have been outstanding! Regardless of the vehicles I have owned, this team has and will always maintain them. If you are like many car owners, unsure of the quality and service you deserve, look no further. Thanks Dan Bruner and Brian Thompson!Customer for life

Repeat Customer

I used to own an Acura and during that time came to love the staff and the service experience overall. Now, owning a Lexus and a GMC (not that I don't still love Acuras), I continue to have my maintenance provided by Hall Acura....regardless of the make and model of my vehicles. A big round of applause to Dan Bruner and his team of professionals who make customer service their top priority!

Excellent Service Department!!

I've been going to Hall Acura service department for many years. Dan Bruner is always so helpful and knowledgeable about everything automotive. My girls are driving now, and they take their cars to Hall Acura too!

Awesome Customer Service!

While shopping for a new car for my family we decided to stop in and check out Hall Acura on Virginia Beach Boulevard. We were greeted by a gentleman named Chris Turnage and he was awesome! He had amazing customer service from showing us all the different options that we had to choose from all the way to seeing if he could get us the price we wanted. We had an amazing experience with him and recommend him to everyone! Thanks Chris!

I love Hall Acura

I wouldn't go anywhere else for any of my car needs. I have always had a great experience with Hall Acura of Virginia Beach. Their service department is the best. From start to finish they are professional. They actually make me feel like I am part of a huge family.

Acura Service Department

My wife and I were considering buying a 2003 Acura MDX. Having very little information on the vehicle, other than typical internet searches, I decided to call your service department and get a proffesional opinion. I spoke with Brian Thompson and he put me at ease to make the purchase. At this time I did not own an Acura and I was purchasing the MDX from another dealership. Knowing this, Brian still took the time to answer all my questions. That is service. Thank you.After the purchase, the vehicle had some issues. The main one being a strong pull to the right. I spoke with Brian and brought it in the next morning. That morning I dealt with Kayla. She to was extremely knowledgeable and very helpful. By that afternoon your service team diagnosed the issue and even helped work with the dealership where I purchased the vehicle. In the end the diagnosis of faulty tires was correct and our MDX drives like an Acura should.Hall Acura has a customer for life and I will recommend your service department to anyone in need.Thank you very much for making my life easier! Your service team is top notch!Brian and Kayla, I can't thank you enough for your honesty and proffesionalism.Sincerely,Patrick Koren

Prospective Purchase of 2015 Acura MDX Advance/Ent

Mark Stonis did an excellent job configuring the vehicle I was looking for. He made me very comfortable during the test drive. Although I walked away, I phoned back and he patiently configured the vehicle once again, and gave me the two separate prices__MSRP price and the 'out the door' price with all line items made clear. Mark was a pleasure to work with. Thank you, Mark.

David of Service department is awesome!

From the moment I drove my car inside the service department it took me less than 5 minutes to be seen by my service advisor - David. He is highly motivated and energetic that all employees should emulate. He took care of me right away and showed me where to wait since it is my first time to be there. The waiting area is very nice and quiet with some refreshments available. Highly recommended!

Unpleasant

Unpleasant. We have been trying to cancel some extended packages. We have been ignored and refused service. We have been lied to. They won't provide us with a copy of the paperwork and we are paying for things they didn't give us.Find somewhere else. Car buying shouldnt be this type of experience. Just awful treatment after you fork over the big bucks for the car.

Paul Morales is Awesome!!!!!

Paul Morales is a great salesman, he helped me out so much. He is such a good listener and never gave up when it was hard to find what I wanted. Really Really great and funny guy, actually made the car buying experience fun. I would recommend all my family and friends to see him.

Quick and Easy

Bernard Bright is an AMAZING sales person, super friendly, funny and very helpful. Usually buying a car is ultra stressful, but Bernard made everything smooth. BEST. BUYING. EXPERIENCE. EVER!!!!!

C Wats

Bernard Bright and Mike Vinsand were fantastic!! They made our purchase experience second to none!

Great people to deal with

I recently bought a 2003 Highlander and the people here were great. They worked very hard to get my financing done and have the payments fit my needs. The process was super smooth, really an excellent experience.

Unhappy customer

Do not use this dealership their service department is not customer friendly, I just have had a bad experience with this place four times. The vehicle I bought is in great condition, but I will not return there unless I really, really, really have to. I got the run around about a simple issue!

Don't Do it to Yourself

I bought a 2004 Ford Expedition from Hall Acura in Virginia Beach in March. My husband returned the following day to cancel the warranty we had purchased. When he arrived, he was told by the Financial Officer, Rob Voigt, that it was not necessary for him to come in and that he would take care of the cancellation. Mr. Voigt did not cancel the warranty and later claimed that since the car was in my name, my husband could not cancel the warranty. At no time did Mr. Voigt offer him the paperwork needed to cancel the warranty nor did he inform my husband that I need to come in at all. If paperwork was necessary, why was this not given to my husband at the time of the request? Mr. Voigt also never mentioned to my husband that parts of the warranty were not able to be cancelled when we bought the car or when my husband came to see him. So when my husband tried to return the kits, Mr. Voigt simply told him that it was not necessary (not that they couldn't be refunded). Now, according to Mr. Voigt, apparently we purchased a LoJack and a Paint warranty for over $1600. Regarding the Paint/Interior protection, we have not received any invoice regarding work that was done to the interior or exterior of the truck. Upon delivery of the truck, the interior had white animal hairs left in the seats, the ceiling and front moldings had not been cleaned throughly, and the exterior side paneling was left with a faded look (which was easily fixed with Armor All). This would not be have been a major problem except now they are trying to charge us for this. We are now being expected to pay over $1,600 in coverage. A word of advise...JUST SAY NO!

Unfortunate Experience

I bought a 2004 Ford Expedition from Hall Acura in Virginia Beach in March. My husband returned the following day to cancel the warranty we had purchased. When he arrived, he was told by the Financial Officer, Rob Voigt, that it was not necessary for him to come in and that he would take care of the cancellation. Mr. Voigt did not cancel the warranty and later claimed that since the car was in my name, my husband could not cancel the warranty. At no time did Mr. Voigt offer him the paperwork needed to cancel the warranty nor did he inform my husband that I need to come in at all. If paperwork was necessary, why was this not given to my husband at the time of the request? Mr. Voigt also never mentioned to my husband that parts of the warranty were not able to be cancelled when we bought the car or when my husband came to see him. So when my husband tried to return the kits, Mr. Voigt simply told him that it was not necessary (not that they couldn't be refunded). Now, according to Mr. Voigt, apparently we purchased a LoJack and a Paint warranty for over $1600. Regarding the Paint/Interior protection, we have not received any invoice regarding work that was done to the interior or exterior of the truck. Upon delivery of the truck, the interior had white animal hairs left in the seats, the ceiling and front moldings had not been cleaned throughly, and the exterior side paneling was left with a faded look (which was easily fixed with Armor All). This would not be have been a major problem except now they are trying to charge us for this. We are now being expected to pay over $1,600 in coverage. A word of advise...JUST SAY NO!

Two purchases over 15 years - both regret

Two purchases over 15 years - both regret and swear I will NEVER purchase there again (I said that 15 year ago and did it again yesterday as they had what I wanted - but today, the beating begins all over again...even after promises of how they had changed....they haven't...should have stayed driving all the way to Chesapeake at Priority...there sales team and service team is top notch but drive is terrible, so I decided to "try again with the dealership that was so close" BIG MISTAKE ON MY PART....STUPID STUPID STUPID

Love my TSX, great experience buying too!

Bernard Bright helped convince my husband to put me behind the wheel of a brand new TSX. I have always loved the Acura brand so it was no question what car I wanted, it was who was going to sell it to us. We really enjoyed the Hall experience and will use them in the future!

To Dan and Dave an honest review: it was wrong what u...

To Dan and Dave an honest review:it was wrong what u guys did to me, you lied to me and stole my money, dave promised me a refund if it hadnothing to do with the fuel pump. you guys had my car for over a month and couldnt figure out it was the MAP sensor. Might iadd-ITS LOCATED ON THE TOP OF THE ENGINE, The reason i brought the car to u guys is because replaced the fuel pump before i brought the car toyour dealership and the car was still acting up. I figured the "PROFESSIONALS" could figure it out. then u guys "diagnosed" my carand told me it was the fuel pump, the fuel PUMP i just replaced!! then Dave has the nerve to tell my dad i never changed it. We bothwant the car fixed. why would i fight and say that its not the fuel pump if i didnt already know it worked????U might have to hire some new mechanics bc the fuel pressure was fine and YOU COULD HEAR THE FUEL PUM PRIME when you turned the key on.DUHHH Theres your sign... So i told dave that im not gonna pay a magic 120 dollars for you to tell me the pump was bad when u and iboth know it wasnt. so he says if i dont pay the diagnoses fee then he cant give me my car back. So i Say WOW OK!!So i put itback on u guys and say ok if yall are so confident its the fuel pump then replace it, and when it doesnt fix the car then i want my $$ back. Me, My Dad, and Dave All AGREED! So what happens, U guys replace the fuel pump and give me the run around for a month and guesswhat happens after u guys replaced the fuel pump- yall were oh so confident that needed to be changed-? The CAR still Doesnt run riteFor a whole month of wasting my timeU guys couldnt figure out it was the MAP Sensor??? and ur 20 yr certified mechanics? i even took the part out of my car for yalland I tried to return the brand new (WRONG) part back to you guys and now u say u cant Give me MY money back!!!!The way you do business is wrong!! We can still fix thisthough, just give me the money that rightfully belongs to me back. Do whats right Dan.Adam Taylor makes no warranty or representation about the content contained herein. It is your responsibility to independently confirm its accuracy and completeness. Any projections,opinions, assumptions or estimates used are for example only and do not represent the current or future performance of the department. the information provided herein is for entertainment purposes only and not providing medical, legal or other professional advice. All viewers that are reading and/or using any of the information they glean from this post is at their own risk. The above customer is simply stating facts and events that took place in the presence of David Kramer and Dan Bruner in the Service Department it is strongly recommended that you seek appropriate professional service and do your own due diligence. This Review is based on my own personal experience with the two service representatives and in no way shape or form represents or reflects Hall Acura Dealership or Acura as a whole

WENT TO GET A USED CAR WITH A GOOD PRICE. WAS GIVEN A...

WENT TO GET A USED CAR WITH A GOOD PRICE. WAS GIVEN A LEMON RIGHT OFF THE START. DID NOT EVEN GET THE CAR OFF THE LOT AND ENGINE LIGHT CAME ON. DEALERSHIP CLAIMS THEY FIXED THIS THEN TOOK CAR HOME NEXT DAY...LIGHT ON AGAIN. UTILIZED THE 7 DAY BUY-BACK POLICY AND LOW AND BEHOLD BRIAN JOHNSON MAKES THE PROCESS WAY TOO DIFFICULT AND THEN LIES TO ME ON PRICES. SO I WAS FORCED INTO A CAR I DID NOT WANT BECAUSE THEY WOULD NOT LET ME OUT OF THE DAMAGED CAR CONTRACT. BRIAN 'LIAR' JOHNSON GAVE ME A DECENT PRICE THEN PULLED THE BAIT & SWITCH ON ME AT SIGNING. TO MAKE MATTERS WORSE THE CAR HAD TWO NEW TIRES GOING FLAT THAT I POINTED OUT TO MR. JOHNSON AT THE DEALERSHIP BEFORE I LEFT AND HE MADE A SCENE INSIDE THE DEALERSHIP AS IF I WAS ASKING TOO MUCH TO GET THE TIRES FIXED. HE DID GET ONE REPAIRED I DID THE OTHER ON MY OWN TO AVOID HEARING HIS MOUTH, NOT TO MENTION THE CAR WAS NOT EVEN CLEANED UP. THIS WAS A YEAR AGO AND I HAVE NEVER RETURNED AND I ALSO ADVISE EVERYONE I KNOW LOOKING TO PURCHASE A CAR TO "NEVER" GIVE HALL ACURA THEIR BUSINESS!!!!!!!!!!!!!

I stopped by about 15 minutes before closing on a...

I stopped by about 15 minutes before closing on a Saturday night. Both Mark Self (New Car Manager) and Chris Turnage (Sales Consultant) went out of their way to answer all of my questions and make shopping for an Acura an excellent experience.

" The Mark Stonis" experience at Hall.

After having difficulty closing a deal at Hall Honda we had to call upon my reliable Acura sales rep Mark Stonis to get it done. As a previous Acura buyer i was familiar with the "Mark Stonis car buying experience", which is superb! He is pleasant, professional, upfront and knowledgeable. What i did not know is that you can have that same superb experience with Mark on any other car in the Hall family. He was able to finish a deal on a new Honda for my wife and I with the same great experience you would get on an Acura. So, the "Mark Stonis" experience is now available on any vehicle in the Hall Auto Group. A good sales rep really makes all the difference in a car purchase and i would highly recommend Mark without any reservation.

A scam

From this dealer I learned a new scam. They gave me a great interest rate at 3.5% for a used car but the payment was calculated at 7.0%.

Mr. Kelley and his Sales Manager went above and beyond to...

Mr. Kelley and his Sales Manager went above and beyond to find the vehicle with all the options and color we were looking for. Their willingness to work with us and Mr. Kelley's in-depth knowledge of all the vehicles electronic systems, and eagerly answering all of our questions basically sealed the deal. Even the service manager was informative, knowledgeable and patiently worked with us to find the right service package for extended electronic coverage. Our over-all dealership experience was excellent. We rate this dealership 10, with 5 being great.

When my car broke down in a flaming pile of metal last...

When my car broke down in a flaming pile of metal last week, I had a panic attack: what was I going to do? How was I going to afford a new car? And what about the balance I still owed on this one?? For a week I worried and freaked out until this morning, when my brother and I drove over to the VB Acura and met with Chris Turnage, the godsend that helped us fix this mess! He was so knowledgeable, understanding, and completely straightforward with all of our options that I immediately felt better. Every time I think of a car salesman I pictured Danny Devitto from Matilda: Cold, consumed with greed and ready to bleed me dry. THANK GOD Chris was the complete opposite. He found a way to take care of my old car's balance affordably, take it off my hands, even tow it! I now have a GORGEOUS new silver Acura and I could not be happier! Thank you Chris and the guys over at VB Acura for helping me out of a jam and giving me a car that I can not only afford, but also feel totally confident in my ability to take care of. The warranty was amazing, the financing was straightforward and the service was superb (and the coffee was EXCELLENT: I swear, that is all my brother could talk about on the way home! I was just excited to get my car Monday: They needed to go over and inspect the car to their specifications, so they gave me a loaner, FREE OF CHARGE for the interim. I have never been treated to this level of service, it was such a welcome change from the norm and really made me feel appreciated as a customer). I will be recommending VB Acura, and more specifically Chris, to all my friends and family :)-Abby

Larry Kelley, Bob Grosso, and the entire team at Hall...

Larry Kelley, Bob Grosso, and the entire team at Hall Acura were a pleasure to work with! I first visited Hall Acura to peek around at the cars and that is where I first met Larry. About 2 weeks later I came back ready to buy and Larry welcomed me back and remembered exactly who I was. He even remembered that I said I was getting married the next week! He made me feel very comfortable the whole time I was there. I came to Hall Acura as a first time car buyer, and they helped me out so much! We were able to agree on a price that worked for both of us and I left with my very first brand new car! The process was a little long and tedious (lots of signatures and paperwork), but that is expected with a purchase like this. I did appreciate the fact that when I declined all of the extra warranties and protection plans they did not continue to harp on me about how important it was to buy them. I said I didn't want them and they left it alone. I really appreciated that. Overall, Hall Acura is a great place to buy a car and the cars are amazing! I love my new TSX!

I have known Mark on and off for over 5 yrs as i would...

I have known Mark on and off for over 5 yrs as i would hang around the show room while getting my car was getting serviced and talk about cars. I love cars and have owned 3 acuras in the past and have been waiting to get a new TL, after its recent face lift, and sell my 05 TL. I initially test drove a 2012 TL AWD w mark back in the spring time and was very impressed with his knowledge of the car and his honesty. I told Mark that i will be waiting until the end of the summer to buy a car and sell mine. During the next few month mark stayed in touch with me through emails and let me know of any sales they were having. A few weeks ago i had my TL serviced and james was nice enough to give me a 2012 TL w advanced package. I loved the car and decided it was time. I saw Mark there also and he was kind enough to give me some advice on selling my car and how to post it online. He said he would send some pricing to get started. Because of his help, I was able to sell my car within one week and during that week Mark was extremely helpful in finding me the right model and most importantly the right price. His service and countless prompt emails to update me on availability and pricing were invaluable to me as it saved me countless hours of having to actually be at a dealership. It allowed me to continue with my work and life with my family. By the time i was ready to purchase my car, i was well informed and most of the negotiating had already been done over emails. Mark is very honest, hard working, knowledgeable, and friendly sales associate. Because he was so helpful to me during those two weeks, i actually sacrificed the color TL i wanted from another dealership, just so i would come back to Hall and purchase my car from Mark for a great sales experience. Thanks Mark, see u in 5000 miles.

I stopped in to ask a question and was just lucky to get...

I stopped in to ask a question and was just lucky to get Brian Thompson. Brian took the time to help me with a problem that had nothing to do with him or Hall Acura. He looked up information and madesure I was satisfied. He then turned me over to Dave Walters and he was just as helpful. Dave just picked up where Brian left off with the GREAT service. It is obvious these guys love what they do and do not mind doing it. I will be back for service on my car in the future, and I will be recommending this service center to my family and friends. GREAT JOB GUYS!!!! and THANKS

The only criticism I have is with confusion about pricing...

The only criticism I have is with confusion about pricing on the website. From the time I walked in the door, I was treated with the utmost respect. I wasn't hassled or rushed into making any decisions, and the dealers didn't try pull something over on me. They explained everything clearly so that I could understand, let me make my choices, and didn't try and talk me out of any choice I made. Once everything was done, they went out of their way to make sure the vehicle was in top notch shape before they let me drive it off the lot. The people at Hall Acura have made me take a long hard look at the stereotypical car dealership experience. I highly recommend them, and will be going back to them for my future automotive needs.

Mr. Kelley and all the crew at Hall Acura provided the...

Mr. Kelley and all the crew at Hall Acura provided the best experience of all the cars that I've bought. For a while, I forgot I was buying a car. The deal that I was given on the car was excatly what I was looking for. I was was driving off the lot in less than two hours. That's application, test ride, a demonstration of the aumor coating, and signing all the paper work. When I was about to frive off the lot, I had to take a moment to make sure I didn't forget anything. I would recommend anyone to their dealership and not think twice of what dealership I'm going to when I'm in the market for anoter car!!!

Mark and Kathy have been with me for 4 TLs now and they...

Mark and Kathy have been with me for 4 TLs now and they have always provided the best in friendliness, knowledge and price. Service is excellent (thank you Dan)and they can always be counted on to provide the best in an Acura experience.

MARK STONIS, OUR SALES REPRESENTATIVE, WAS EXTREMELY...

MARK STONIS, OUR SALES REPRESENTATIVE, WAS EXTREMELY KNOWLEDGEABLE ABOUT ALL ASPECTS OF NOT ONLY THE VEHICLE THAT WE WERE INTERESTED IN BUYING BUT ALSO ALL OF THE COMPARABLE MODLES OF OTHER MANUFACTURES. HE WAS ABLE TO ANSWER ALL OF OUR QUESTIONS. HE EXPLAINED FULLY ALL ASPECS OF OUR DEALER'S PRICING AS WELL AS HOW WE COULD GET THE BEST PRICE FOR OUR TRADE-IN. HE WAS VERY PATIENT WITH US. WE TALKED WITH HIM SEVERAL TIMES OVER THE TELEPHONE AND WHEN WE CAME IN TO THE DEALERSHIP HE SPENT HOURS WITH US. WE WENT OVER ALL ASPECTS OF THE CAR AND HE SHOWED US HOW EVERYTHING WORKED.ALSO, CHRIS, THE DEALERSHIP FINANCE MANAGER WAS VERY HELPFUL IN EXPLAINING FINANCING, PRICING AND OTHER OPTIONS THAT WE WERE INTERESTED IN PURCHASING. IN ADDITION WE WERE VERY IMPRESSED WITH THE PROFESSIONALISM AND HELPFULNESS OF THE GENERAL SALES MANAGER WHO WAS ALSO NAMED, MARK. SINCERELY, FRED & SALLY CREEKMORE

The customer service and attention at Hall Acura Virginia...

The customer service and attention at Hall Acura Virginia Beach was great. Very professional, staight forward and open in their dealings with me. A very good experience.

My wife and I would recommend this dealership to anyone...

My wife and I would recommend this dealership to anyone looking to buy a car for the following reasons: the sales representative that we worked with, Ron Perry, went above and beyond to get us the lowest price possible. We purchased a used car from the dealership and got the best price out of all the used cars like it in the whole Hampton Roads area and beyond. The way they treated us and communicated with us was very professional and kind. When it took longer for them to prepare the car for us (it had just gotten in and had to go through cleanup and get some work done on it) they ended up giving us a car until it was ready. We have now had the car for about two months and have been completely satisfied with it and have had no problems. After we purchased the car, they followed up with us and checked to make sure everything was going alright. After some extensive shopping in new dealerships and used car dealerships, Ron was probably the nicest and most honest guy we dealt with. He was not just looking for a sale. I would recommend him and the dealership to anyone looking to buy a car.

Sent: 6/18/2011 10:14 pm To: mark stonis...

Sent: 6/18/2011 10:14 pmTo: mark stonis [mark.stonisathallauto.com]Subject: Re: 2010 Acura MDXMark,Thank you for your time and efforts on Friday. I know you tried and if Hall had agreed to my offer we would be the owners of a new Accord that day. Mary Lee and I liked the car, but when she and I talked more about it, the more we realized just how good a automobile we have in our MDX. I did the budget and the savings in gas and monthly car payments was about $120 per month. I then did some research on carcritic.com and found some disturbing criticism about the Accords seat comfort and excessive oil usage in the V6 engine. (very,very disappointing from Honda) The final decision was that our MDX is the best vechicle we have ever owned and the value unsurpassed. I guess that means that you will still be seeing us for service and future autos. M.L. wanted me to tell you that you were correct when you said in the beginning that we were not going to find a better automobile. I quess we just have to stop being so cheap and embrace the premium fillups with the knowledge that we own a very good automobile. One that does all we ask in performance, comfort, and value. See you soon.Thanks again for you time,D. and M. L. Wilkerson

I had a great experience purchasing a used vehicle at...

I had a great experience purchasing a used vehicle at Hall Acura and dealing with Mark Stonis. Mark was extremely professional and friendly and provided me with many pictures of the used TL-S I was interested in purchasing, before and after it had been through their Certification process. He was prompt in answering e-mails and calls. The condition of the car exceeded my expectations, and Mark was correct in telling me that there would be nothing that would disappoint me with the car and it would be worth my drive from Richmond.

I rate Mark Stonis and Hall Acura a top rating of 5 and...

I rate Mark Stonis and Hall Acura a top rating of 5 and here is why. I bought a 2009 Acura TL from Priority Acura May, 2009. Unfortunately I was rear-ended in June 2010 with damage to the rear bumper, impact bar and some unibody damage in the trunk area and some back injuries to myself. I had the repairs done at Priorty's Collison division with all original parts. Once the repair was completed I contacted Priorty Acura asking my salesperson who was aware of my situation, for their dealership help to provide a documented Appraisal of my auto for me to keep. I even offered to pay for this service if required. This would have aided me for Diminished Value of my car for legal insurance puposes. The games that went on for the next four and one half hours there are too numerous to write here. I was very dissappointed, but good things come to those who are patient and wait.Here comes Mark Stonis and Hall Acura. Mark Stonis first provided me with a fair written valuation of my 2009 TL in which I could take and keep. He also provided me several written scenerios of purchasing the vehicle versus leasing. I also was given these documents for my keep. Well to say no more, I got a Black Crystal Pearl 2012 TL. Here's where it gets impressive. It was getting close to closing time and Mark Stonis knew I wanted to take the car that day. The detailers who prepare the car for delivery were gone. Mark Stonis himself and one attendant who normally doesn't prep the cars for delivery jump in and get the car ready for me. From the initial start process with Mark Stonis, to the finance manager and then the delivery of the car was a great process. Outsatanding service Mark Stonis and Hall Acura team. The auto industry needs more Mark Stonis types. I nominate Mark Stonis for President.

I really wasn't planning on purchasing a vehicle when I...

I really wasn't planning on purchasing a vehicle when I visited the dealership. However, the no pressure, extremely knowledgable assistance I got from Hall Acura made purchasing this new car a very rewarding experience. The finance department and business manager also added to the pleasure of doing business with Hall Acura, V.B. As with selecting the car, the no pressure, relaxed atmosphere completing the financial paperwork was like no other dealer I have ever worked with. A great experience all around. Looking forward to the future with Hall Acura.

I came to this dealership after a bad experience over at...

I came to this dealership after a bad experience over at Priority Acura where getting a car price was like pulling teeth. I had given up on buying a new car due to my experience at Priority but I went over to Hall to see what color selection was available anyway. Larry casually came over introduced himself and proceeded to tell me the difference between the cars. Renewed by his customer service, I let him and Mark work up a deal that exceeded my expectations. They were patient and gave me everything I asked for. This is my second time buying a car from this dealer and both times have met or exceeded my expectations.

Went to these guys last Saturday to check out a used...

Went to these guys last Saturday to check out a used Nissan Altima. The Altima was already sold, but Larry and Brian helped me get a 2009 Toyota Corolla that I absolutely love. Larry was my salesperson and never once tried to be pushy; helped me look around at all the cars and gave me great info and advice. Brian, the Used Car Manager, set up a few more cars after I learned the Altima was sold, one being the car I bought. Overall everyone was friendly and absolutely helpful. Never once did I feel I was being placed in an uncomfortable position. I recommend the people at Hall Acura 100%.

Hall Acura was very pleasant to work with during my...

Hall Acura was very pleasant to work with during my purchase of a 2009 Acura TL. Sales rep Mark Stonis was very knowledgable and obviously did his homework with the trade in and creative financing I desired. After I left with the car I noticed a nick in the window tinting on the driver's side rear window that appeared to be caused by the removal of the paperwork attached to the window. Hall Acura repaied the window without question. They also honored the touch ups I requested in the deal and accomplished them with high quality. I would recommend buying a car from Hall Acura.

My experience with this dealership was nothing but great....

My experience with this dealership was nothing but great. I was a little nervous about going into the dealership to purchase a car, due to previous experiences, but from Day 1 Sterrick Frasier, walked me through the process, explained EVERYTHING in detail for me, and although it was tough finding me a car with my situation, he made it happen. I felt as though he really cared about getting me into a car that I like and one that was reliable. I ended up purchasing a 2007 Volvo S40, and I absolutely love it. The fact that Mr. Frasier personally called me daily to keep me abreast on my situation and followed up with me after my purchase, assured me that I made the right decision. I have never met a more dedicated, hard-working individual who always had a smile on his face, which in turn put a smile on my face. My suggestion to anyone who needs a car, and want feel that they are a valued customer and not just another sale, is to go to Hall Acura in Virginia Beach. My thanks go out to Chris Meyer, Brian (not sure of last name-business mgr), and lastly Sterrick Frasier for making me feel like I was the most important customer in the world. You are greatly appreciated.Theresa A. CarpenterVirginia Beach, VA

Overall my experience was great! Upon researching Hall's...

Overall my experience was great! Upon researching Hall's Acura, Sterrick Frasier assisted me with all of my efforts from day one. I found the vehicle that I wanted online after searching for a month and it was promptly delivered to the dealership location for my retrieval. Brian J., Chris in finance and Brian T. in the service department rendered me the utmost customer service. The entire staff is exceptional! Upon purchasing the car, there were a couple of small niches that needed to be corrected and thereto, the issues were handled promptly and efficiently! Customer service was excellent! I would highly recommend this dealership!

Hands down the best car dealership experience I've had! I...

Hands down the best car dealership experience I've had! I walked in knowing exactly what I wanted, and walked out with exactly what I needed. No hassle, no drama, no complaints. Sterrick Frasier was the man with the plan that got me into my dream car (Acura TL type S). He was so attentive to my needs and very helpful from beginning to end, answering my every question and concern. It was a great all around team effort to gather every detail I need...Brian being a great resource and Chris the finance guy helping to lay out my monthly payment within the range that I was looking for. Everyone I dealt with was friendly and helped to make my transition very smooth. I recommend that anyone interested in buying a car, go see Sterrick and the team at Hall Acura Virginia Beach!

My experience with Hall Acura was beyond exceptional....

My experience with Hall Acura was beyond exceptional. This actually was my 2nd time purchasing from them, in 2008 I purchased a CPO 2006 TSX from Bob G and everything went quick and easy, long story short I still loved my TSX but it was fast approaching 85K miles and I was a little upside down on the loan and knew I needed to do something quick. Bob and Larry arranged to get me into a lease on a brand new TSX and Mark and Chris worked their magic to get me in the car with a low down payment, and a manageable monthly payment...They all together helped me "see the light" in leasing as my best option to absorb my negative equity and plus to get me in and out of new vehicles every 3 years which I prefer to do. I must also mention the amount of time it took to locate my color choice, work the numbers and sign the paperwork and leave with my new car was amazing, they made it painless and quick, this is my 2nd dealing with Hall Acura and Bob and it was just as perfect as the 1st time....Hall Acura customer for life here!

I visited this dealership at the reccomendation of my...

I visited this dealership at the reccomendation of my friend to check out Acura MDX.Cathy Varricchio earlier offered to bring the car to my office but My wife and I decided to visit the dealership.We were very impressed by warm reception by mark.He gave us an excellent overview of car buying process and explained everything in detail.My wife and I were well informed about the available options before making the decision.Mark is truely a gentleman and a pro who is upto speed with all the technology.we took our time and returned later to buy the car.Chris was very friendly and helpful with the financing.Mark gave us tour of the service dept. and parts dept.We chose Acura over Mercedes and BMW and are very pleased with the car.We have returned to the dealership few times and have gotten the same courtesy and attention.We will recommend this dealership to anyone.I think Mark is one of the most smart and knowledgeable salesperson I have ever met.New facility on va. beach blvd. is really amazing.

Considering this is the first Acura...

Considering this is the first Acura "experience" in over 35 years of car shopping/buying experiences, I have to state that Brendan Pease was instrumental in my "Acura-for-life" transformation. I had previously made a decicision to purchase a 2011 Suburu Outback. For that car, I had relied on my tried and true method of research and negotiation because I truly dispise how a customer is "usually" treated by salesmen and dealerships when making such a huge purchase. However, at a recent auto show the new TSX Sport Wagon caught my eye and I wanted to take it for a spin since it's brand new. Yes, the car itself was the reason for making my final decision, but if it were not for the professionalism, courtesy and customer care exhibited by not only Brendan but the entire Hall Acura Team, the deal would never have been made (and I've been to other Hall's and did not have the same experience, so this is by no means an endorsement of the Hall franchise). Brendan exceeded my expectations in every sense of measure. If not for him and his treatment of me as a valued customer, I would be driving a Suburu right now (no knock on that car mind you, but not my Acura), and Hall/Acura would have lost both a customer and now a confirmed "referral agent for life". I've had one follow on visit to service and Brendan was not only was there to greet me, but he took the initiative to work with a wonderful Service Department to ensure all my needs were addressed. To Hall Acura, a hearty well done!!!!! Stand by for referrals....I even have one right now coming your way!

Everyone at Hall Acura was very easy to work with. ...

Everyone at Hall Acura was very easy to work with. Sterrick Frasier helped me with my initial test drive of the RDX, but the model I was looking for was not available that day. He immediately let me know when the model I wanted had arrived at their dealership. The sales team offered me the exact price I wanted for my trade-in, and a very fair price for the RDX. They also showed me several different ways to arrange payments, and made me aware of a great financing offer. I would definitely recommend this dealership to anyone in the market for an Acura.

Mark was awesome! pays attention to details, uses email...

Mark was awesome! pays attention to details, uses email and text messages effectively.We were 15 minutes away from buying a 2010 MDX from a Nissan dealer in the washington D.C. area. Mark sent us a text letting us know they had a 2010 MDX available in VA Beach- SO we told the dealership in Washington D.C. we had to check out this other car.We are so thankful for Mark's text. The 2010 MDX from Hall Acura was in better shape and had less miles and was a certified Pre-Owned vechile. Our Thanks to Mark!! We will recommend Mark and your dealership to our friends.THanks for your serviceI also need to mention Chris- the finacne guy. He came in on a Sunday Jan 30th to make the sale! He was terrific as well!Steve and Denise Schaickdadschaickatyahoo.com850-803-0752

EVERYONE MADE THIS CAR BUYING EXPIERENCE A POSITIVE ONE...

EVERYONE MADE THIS CAR BUYING EXPIERENCE A POSITIVE ONE AND THEY NOW HAVE A CUSTOMER FOR LIFE! I DIDNT EVEN HAVE ANY INTENTION OF BUYING A NEW CAR TODAY, BUT THEY MADE THE DEAL TOO GOOD TO PASS UP...I WOULD RECCOMEND THIS DEALERSHIP TO ANYONE LOOKING TO BUY A NEW CAR, ESP AN ACURA

I had a great experience at Hall Acura. Brendan was great...

I had a great experience at Hall Acura. Brendan was great and the manager was also very good. I think I got a good price and a fair value for my trade in. The gentleman in the finance dept was very good as well. The service department did some installation of add ons and they were timely and had my loaner ready to go! Brendan took the time to go over all the stuff in my RDX and helped me get all the settings right! The only draw back thus far is that it took them a long time to payoff my trade in.

Hall Acura had the model we were looking for and offered...

Hall Acura had the model we were looking for and offered an incentive price and financing rate. Both Brendan and Chris were extremely helpful, polite, prompt, and knowledgeable about the car and process for buying the car. We wouldn't hesitate to recommend them to our friends. We are very happy with our selection of car and dealer.Harold and Brenda Winer

I purchased an Acura 2010 TL the first week in December...

I purchased an Acura 2010 TL the first week in December online. I was reluctant to try the online pricing but it was the easiest, non stressful auto transaction I have ever conducted. I was able to purchase the new car at a very good price more competative than anyone else. Not only were they quick with the internet price but they also called me. At this point I put a deposit on the vechile and when I arrived the following Saturday from out of town the vechile was all ready for me to pick up with out all the haggling. It doesn't get much better than that. It was great and so was Mark Stonis my salesperson. He made sure that all my questions were answered before I picked up the new car and when I arrived. He was patient and took time to explain all the bells and whistles and answer all my questions about them. I have nothing but praise for Mark and his team on my purchase. I hope the service department is just a great!! I have already recommended Mark to several friends who may want to purchase soon. If you want the best ask for Mark Stonis!!

The experience working with this dealership has started a...

The experience working with this dealership has started a relationship in which any person who enjoys great customer service and quality of work would take great pride. The service department, especially Brian, has always gone the extra mile to inform us of the progress for the services performed. I have given the highest marks for every category; however, there is one thing I would want the dealership staff to consider and that is to enable people waiting in the lounge the ability to access social network sites while using the wireless network. Part of my job requires these specific tools. I hope this request is taken seriously it would be the only thing I would change to improve any aspect of the experience. Above all I have never gone anywhere since purchasing our first of now a family of acuras and having them serviced at this first class dealership.

Took the car in to get a recall completed on a...

Took the car in to get a recall completed on a replacement part. They offered a free car cleaning and vacuuming which I took them up on the offer. I asked them if they could clear the code, that recently appeared in the dash, indicating I needed a oil change and tire rotation because it reached 40k miles. I told the gentleman that my husband would do the work, that we just wanted the code cleared. 4 hours later they tell me they are complete with the work (thank goodness they shuttled me to the mall). They show me the bill, which should have been zero because a recall is free, and it detailed $70. I didn't understand and he explained that they did the tire rotation and oil change and I reiterated that I only wanted them to clear the message, not do the work. I told him that I don't mind paying for it since it was completed, however I did not ask for that. He gave me a coupon for a free oil change which was unexpected and very generous. We went to leave and saw that the tires had armorall on them, but they were still had brake dust on them and the car was not vacuumed.

Really enjoyed how Sterrick worked with me in getting the...

Really enjoyed how Sterrick worked with me in getting the car I really wanted and needed. He helped me find the right payment plan for my car that works with my budget. As well as getting me through the process quickly and accurately. I really appreciated the detailed attention.

My sister and I were recently involved in a car accident....

My sister and I were recently involved in a car accident. Our car was totaled. We didn't have the energy or feel the best when looking at car dealerships. We were interested in the Acura. However, before coming to Hall Acura, we had a horrible experience with another local dealership where we were ridiculed and yelled at.When we arrived at Hall Acura, it was already a whole different atmosphere in the most positive, uplifting way. Everyone was so courteous, professional, and friendly. Our Sales Consultant, Sterrick Frasier was so patient and helped answer all of our questions. We felt very blessed to have him as our Sales Consultant. The Finance Director, Chris Meyer, was so informative and helped customize our warranty and service package to best fit our needs. Also, the Sales Manager, Mark Self, was very attentive and worked with us on the Acura that we wanted. They stayed almost two hours after the dealership closed to make sure that we understood how the car operated. It was the most pleasant and enjoyable experience we have ever had in buying a car! Thank you Hall Acura!

I went into Hall Acura with less than perfect credit due...

I went into Hall Acura with less than perfect credit due to a recent divorce. They made everything so easy and simple. I do think the price could had been a little lower on the car, but I also didn't try to haggle. My sales person was Sterrick Frasier and he was nice, respectful and was able to really help me out. Very knowlegdable and helpful. My experience was terrific and I was able to purchase my first car on my own despite my credit issues. THANK YOU HALL ACURA

Tina & Dan always go above and beyond to make sure the...

Tina & Dan always go above and beyond to make sure the customers issues are taken care of with respect. I have never had a dealer treat me like Hall Acura treats me which has made me a LIFELONG Customer..... I only let Hall Acura do my service on both my 07 MDX & 06 Murano.

The staff at Hall Acura's service department was so...

The staff at Hall Acura's service department was so friendly,and knowledgeable. I really felt welcome on my first visit there. Tina is an awesome service advisor, she understood all my service needs. This is by far the best Acura dealership I have ever been to. I would definently recommend them to anyone

I brought my Acura MDX 2008 for service while I was on...

I brought my Acura MDX 2008 for service while I was on vacation in Virginia Beach. Joseph Lucey was courteous and friendly, very easy to deal with (the rest of the team as well).I outlined the two problems that I was having with my vehicle and they fixed both, I also asked them to perform some needed maintenance.Overall, I will visit Virginia Beach again and I know where to take my MDX for servicing.Thank you.

Sterrick was a fantastic sales person, whom I would be...

Sterrick was a fantastic sales person, whom I would be happy to deal with again in the future. He followed up on a regular, but not obnoxious, basis, did as he promised, and was polite and courteous. I believe other sales people could learn an immense amount from his approach, including his willingness to allow me to walk the lot alone until I came across vehicle(s) about which I wanted specific information. Both the new and used car managers (both male) were a pleasure to deal with, as well. I highly recommend Hall Acura Virginia Beach for their excellence in service from start to finish during transactions.

Mark is a very professional and knowledgeable sales...

Mark is a very professional and knowledgeable sales associate. Our experience was very positive and as always it was a pleasure dealing with Mark and his team. We were so please with Mark we returned for a second car. We highly recommend Mark and Hall Acura to anyone considering buying a new car.

The Salesman, Mark and Salesmanager, Mark had prepared...

The Salesman, Mark and Salesmanager, Mark had prepared the all of the paperwork for the deal for my wife's MDX before we arrived...I hate the signing process. My wife had indicated that I was interested in changing from a pickup to a sedan and was interested in Acura, as well as some other manufacurers. They had what the three of them thought would be the perfect car for me parked next to my wifes new MDX. The Keys were in it and it was ready for a test drive. The process was the smoothest I've ever experienced. The terms and price were consistent or better than expected and the signing process was smooth and quick. Even the coffee was good.I would recommend this dealer to anyone looking to buy a new car.

I was very pleased with the attention and service I...

I was very pleased with the attention and service I received at Hall Acura. I have been using Hall Acura since 2007 for my auto service needs (traded in 2004 Acura TL) and have had excellent service. I inquired about possibly trading up a few years and Mark took great care of me, providing options without pressure.Thank you.

This is the third MDX we have purchased from Hall Accura...

This is the third MDX we have purchased from Hall Accura through Mark Stonis. He knows what we like in a car and does not waste our time. He calls or e-mails when he has the car and deal he thinks would benefit my husband and me. He is forthright, honest and a pleasure to work with. The dealership has been responsive to keeping us on track with keeping the car maintained in a timely manner. The service department always does what is needed and looks for possible problems that might occur. When I take the car in for oil changes or work to be done, a clean loaner is always ready.I highly rate the dealership, especially Mark Stonis, to others.Mary Lee and Daniel Wilkerson

My experience was AWESOME to say the least!! I spoke...

My experience was AWESOME to say the least!! I spoke with my sales person and sales Manager(Mark Stolis & Mark Self) BEFORE my vist and told them that my husband was very impatient and would not tolerate, let alone, sit through the "car buying" game! We worked over the telephone and when I came in to look at the cars, the cars were pulled up to the front door for me to compare, all paperwork was completely filled out, highlighted where my husband needed to sign...AND...because they were so personable, funny, friendly and efficient with our time...my husband relaxed enough to purchace a car for HIM also!! We left the dealership with TWO beautiful Acura's, in less than 5 hours time!! Thank you Mark, Mark, and Chris...you are TRUELY a class act!!

Just traded for a new 2010 TSX w/ tech last weekend from...

Just traded for a new 2010 TSX w/ tech last weekend from Hall Acura. I made my first purchase there three years ago and I must say that this dealership is top-notch. No games, no gimmicks! Mark Stonis is really the tip of the spear when it comes to professionalism and customer service. He worked with me to put together a VERY sweet deal and had everything ready to go the morning I came into town to pick up my new TSX. This guy is really on his A-game! I would recommed Hall to anybody who may be in the market for a new or used Acura (great vehicles to begin with). There is no question that I will return to Hall Acura and Mark Stonis next time I'm ready to upgrade!

Before purching car people were friendly. Mr. Bright...

Before purching car people were friendly. Mr. Bright assured me that previous owner had 2nd remote to car and apoligized for not bringing remote but would drop it off. This turned out to be untrue. When I wrote a letter I asked for key to be replaced. When I stated key I meant entire key parts (remote and all). If I have a 2nd key and loose the remote there is no way to start car. If Mr. Bright had been truthful about 2nd key I would not have purchased this vehicle.Even though it is a used car, it seems that pleasing the customer would be a priority but it turns out that does not matter. Any business should be appreciated, whether one purchases used or new.Kathy Varrichio is stating Bernard Bright never told me this. Why would I continue to call him and even sent him an email if this were not true. One hears how sales people are not to be trusted and I will never do business with this dealership and especially the above mentioned people.The fair thing to do would be to replace the entire remote. The cost can be taken out of Bernard Bright's salary.

Well, this was an experience. We actually called the...

Well, this was an experience. We actually called the number on the website and spoke to a gentlemen to make an appt. The day of the appt., I received a call from Mark Self (New Car Sales Mgr) and he was so kind :) We went to the dealership and was greeted so warmly by Mark Self and Mark Stonis. These two gentlemen were top notch and so very professional. We had some decisions to make and they both did not pressure us at all but made us feel like family...seriously! They helped us so much get the car that was just right for our family and we got a great deal. The price is so very affordable and we were just so pleased. I have a history with my father being a mgr in the car business and I had some idea what to expect;however, these two men met those expectations & actually went above and beyond to help our family. We also recieved a follow-up letter from Mark Stonis which was very personal to us and we greatly appreciated that. We look forward to working with Hall Acura in the future! Furthermore, we give this dealership the "Outstanding" rating because they are first class people and will go to great lengths to help their customers :)Thank you :)

I met with Mark Stonis when I my prior lease was coming...

I met with Mark Stonis when I my prior lease was coming to an end. I was not sure which car I would want, the TSX or TL, and Mark hooked me up quickly with test driving both. I also dealt with the other Acura dealer in the area to get the best price as I was using USAA's car buying system pricing. Both dealerships said the would honor USAA's pricing, and I was honest with both of them with that was going on, but the day before buying my Acura, Mark called me and said he could take $300 off the USAA price. I told this to the other dealer, who balked at it, and waited to the very last minute (as I was pulling into Hall to buy the car) to match it and try to beat it. I was done. I told Mark by phone prior to coming in that I would like to enjoy my Saturday, so he ran my credit, got 3 cars that he thought I would like lined up, and got the paperwork ready to go by the time I showed up at the dealership. He actually brought out a different color of car than what I told him I wanted and put it side by side with what I told him I wanted so that I could compare, and I took what he brought out and I'm very appreciative of that because I didn't see the difference until they were side by side. I was in and out the door in under 2 hours. It was a great buying experience. I wholeheartedly recommend Mark Stonis and Hall Acura to everyone.

We went to the Acura dealership to end our lease 5 months...

We went to the Acura dealership to end our lease 5 months early. Mark Stonis met us and immediately went to work. We were able to get out of our lease penalty free and purchase our new Acura. I used the website TrueCar.com (which everyone should use when purchasing a new car, as it has certified prices) and ultimately saved over $5,000 off of the sticker price. I was afraid that Mark would be upset when I handed him the TrueCar price certificate (which was a guaranteed price, no haggling!), but he was the ultimate professional. Hall Acura has top notch customer service. Highly recommended. Mark took an interest in what we wanted and listened to what we had to say. He even mailed me a hand-written note thanking me for my purchase. Thanks to TrueCar and Mark Stonis, this was the easiest car purchase I have ever made.

The experience with this dealership was awesome. From the...

The experience with this dealership was awesome. From the moment I arrived at the dealership till the moment I left, everything was perfect. Mark Stonis was very helpful, understanding and he did not try, not a single time, to "push" me in the purchase. They offered a lot of information and help. I highly recommend this dealer.

I talked to every dealership in Virginia in my attempt to...

I talked to every dealership in Virginia in my attempt to secure a 2010 MDX in Dark Cherry Pearl with the Tech Package. Mark Self was the only Sales Rep that promised to secure the SUV with my specified options and at agreed upon price point within 2weeks as I am 9months pregnant; all other dealerships were quoting the end of May or beginning of June and were having problems securing the color that I requested. Mark answered all of my questions and followed up with me from the time of my deposit in a friendly and informative manner, unlike many of the Northern VA Sales Rep who were rude (called every hour of the day until 11pm at night), and even antagonistic when they learned that I had placed a deposit with Hall Va Beach.Prior to going into Hall Va Beach, I spoke to Mark Stonis, who was just as helpful and nice as Mark Self. Due to my pregnancy, I told them that I would be unable to sit at the dealership for an extended period of time and that I would like to get as much done as possible prior to going there. Mark Stonis was great and got 99% of my information through email/phone; in fact, after I got to the dealership the whole appt took a little less than 1.5hr. Mark Stonis knew all the technical details of the car and went through all the features that I wanted to know about and well as giving me helpful hints on certain options. I also worked with Mr. Johnson, for the financial papers, and even though that was not his regular job (he was filling in for another employee) you couldn't tell it because the process was just as fast and smooth. While we were doing the financies, my SUV was programmed with all my options and was outside the door, cleaned, shined and ready to go.I would highly recommend the Hall Va Beach Acura dealership based on the treatement and service that I received; I could not have asked for a better experience and will definitely use them again when the time comes to purchase another car in our family.

When we finally decided on an Acura MDX, we found there...

When we finally decided on an Acura MDX, we found there were only three dealerships in the area, Hall VB, Hall NN, and Priority. We visited Hall VB, and Shirley was personable but not pushy. My husband then went through our insurance company and dealt with Mark at Hall by phone and the internet. When a price was agreed upon, we went to Hall, and Shirley finalized the deal. I felt good about this since Shirley is who we first had contact with. Our experience at Hall Acura was wonderful. We feel like we got a good price on a fabulous car!!!

I had a very pleasurable experience,the employee and...

I had a very pleasurable experience,the employee and manager worked closely with us in our budget range.They were very cooperative in pulling all and any inventory to make sure we had plenty of choices.Hall Acura will always be our first choice when in search of a vehicle in the future.

My experience with Mark Stonis was excellent. My initial...

My experience with Mark Stonis was excellent. My initial contact with Hall on this transaction was through an internet search for a new car. After initially communicating with Mr. Stonis to determine whether he had the RL that I wanted in stock I decided to look at another dealership. Hall had several TLs but only one RL in a color I was not interested in.I contacted Priority Acura. Though they had several RLs available, I felt uncomfortable with their sales staff. There were issues with lack of candor. There were issues with price differentials quoted and I felt uncomfortable.I contacted Mr. Stonis. Boy, am I happy I did! He was most accomodating and incredibly knowledgable. We discussed my wants and requirements and found an RL in a perfect color. I picked it up yesterday and so far, I love it!Thanks Hall and thanks Mark Stonis.

From the inception of my shopping expierence I was...

From the inception of my shopping expierence I was treated with courtesy and unparalled professionalism. This is our fourth vehicle and I can honestly say our experience at the other delaerships do not comapare to Hall Acura in Vabch, VA. I called Mr. Stonis and let him know that my husbsnd and I were pressed for time as our vehicle had been "totaled" and our rental agreement was up in two days on the loaner from the insurance company.Mark worked with me on the phone quickly accomadating our budget. When we came into the dealership the next day the Business Office was able to present us with an even better deal than was previously discussed. The black ACURA RDX 2010 was detailed and looked amazing when we picked it up. I am glad that we opted for the addtional protective package that seals the external paint the leather interior. My husband and I are both employes of the U. S Navy working with logistics. We know how important superior customer service is and thanks to Hall Acura of Virginia Beach and their staff we can finally say we've received that excellence from a Automotaive sales company. Thank you Mark...you rock!Mrs. Lori Talbert

Went looking for a new car and found one much to my...

Went looking for a new car and found one much to my liking. Ibought my last new car from Hall Acura and was confident I Would find another to replace it. Ed my service guy at Hall sent me directly to Kathy who set everything up and turned me over to Mark Stonis. Mark took care of everything from there on out. He was very professional and comfortable in his approach throughout the whole process . I Also met Mark,Sales M anager who took the time to introduce himself and assist when needed. I purchased a beautiful car at fair price. These are top notch people. They know their job and do it well treating people nicely at the same time. They and the Acura automobile are why I go to Hall Acura and will continue to do so.

Had a great experience with Hall Acura of Virginia Beach....

Had a great experience with Hall Acura of Virginia Beach. Mark treated us as if we were his only and best customer even though we were just looking at a used vehicle. Mark was eager to let us drive the used Honda Odyssey we were interested in for the day.

Mark Stonis is a good friend of mine who located a used...

Mark Stonis is a good friend of mine who located a used car that fit our budget and our needs just one day after my wife and I told him what we were looking for. He took the time to answer our questions on the phone and in-person, and he worked with the Hall Acura service department to replace a broken mirror and fix/paint a dent on the front fender before we picked up the car. Mark is an honest guy who will work hard to meet your new or used car needs.

Excellent experience. My first new car purchase could not...

Excellent experience. My first new car purchase could not have gone better. There was really no pressure to speak of and I walked out with exactly what I wanted. Mark Stonis and Mark Self were fantastic. They never steered me wrong and answered every question I had no matter how small. I asked for every cost and a total OTD price and I got it without hesitation. I highly recommend Hall Acura of Virigina Beach. Ask for Mark Stonis or Mark Self. They won't waste your time. The service department is great as well. I had to re-schedule an appointment twice and I never received a negative remark and the service advisor was very polite the entire time. Hall Acura is excellent all around. I will definitely come back for my next car purchase.

What a total pleasure to work with the Hall Acura...

What a total pleasure to work with the Hall Acura Virginia Beach team. They made our new car buying experience enjoyable and rewarding from start to finish. Like no other we've had in more than 40 years. Low-pressure. Thorough. Fun! Our sales representative, Ms. Shirley Cummings, was absolutely superb, from our first meeting at a regional auto show to my wife's drive off the lot in her new Acura TSX. Shirley was always courteous, responsive, patient and determined to make us comfortable. She made sure we got exactly the car we wanted and at the price we'd been quoted through the USAA car buying service. How easy Shirley and the Hall team made it all. She is the epitome of professionalism and integrity. This was our first experience with Hall Auto, and it won't be our last. If there's any car Hall sells (at any of their dealerships)that strikes our fancy, Shirley will be our go-to sales rep. Thank you, Hall Acura VB, for a great car and a great experience.

Mark Stonis is straight to the point and bottom line! He...

Mark Stonis is straight to the point and bottom line! He will not haggle you to death in favor of the dealership! Mark will make you an offer that will get him fired and get the lights turned off for non payment at the dealership! Mark will not waste your time! He is a salesman of the future just like we need today! Thanks, Mark

This is my second experience with Hall Acura Virginia...

This is my second experience with Hall Acura Virginia Beach, and they still continue to exceed my expectations! I was looking to get out of a lease, and purchase something affordable. The GM(Kathy),the used car manager (Brian), and Chris (the Finance guy) were very nice, willing to go the extra mile, and gave me a very fair price on my trade. But, it was my salesperson (Shirley Cummings) who sealed the deal. Her down to earth manner, and no pressure sales tactics made me really comfortable with my purchase.

Mark and Ed are wonderful! I came back to Mark again...

Mark and Ed are wonderful! I came back to Mark again because he's always gone above and beyond! Mark worked with me on a price that I was comfortable with and had a great follow up after the sale as well. I would highly recommend him to anyone looking for a new car.

My wife and I recently bought a certified 2008 Acura TL...

My wife and I recently bought a certified 2008 Acura TL from this dealership. We had a great experience dealing with Mark. We saw the car on Hall's website and used the site to get in touch with the dealership. Mark promptly contacted us and we scheduled a test drive. He is very knowledgeable and has a great attitude. At no time did we feel we were being pressured or that there was anything shady about the deal. We were also very pleased with the pricing. We traded in a 2002 Accord and we given a fair price on this and the Acura from the start. I think that some dealerships start with ridiculously inflated prices on used cars so they can come down a lot and make the customer feel like they got a deal. Instead of this, we were given good prices from the beginning and were able to avoid the games that many dealerships play. I would definitely buy another car from Mark.

Here is a copy of the email I sent to Mark after we...

Here is a copy of the email I sent to Mark after we completed the purchase outlining my reasons for going with them. I did want to let you know that with all prices being equal with Priority (and even factoring in their free oil and filter changes for life, AND their engine guarantee for life) we decided to go with your dealership because we were treated with the utmost respect and professionalism from the time we walked through the door. No one was ever pushy with us or sent us unprofessional emails. From the beginning, I appreciated your upfront manner in pricing and everything else to do with the car, how you wrote down all the numbers for me, how thorough you and your staff were in valuing our trade in, and how my questions were answered frankly and without making me feel silly or annoying for asking them (even though most of my questions were answered before I could even ask them!!) If we're going to spend almost $40,000 on a car, I see this purchase as creating a relationship and not just a one time transaction, and my gut instinct after sleeping on this purchase told me to go with Hall.

Before I go on with my review, I would like to say I am a...

Before I go on with my review, I would like to say I am a huge fan of Acura and think their line of vehicles are great. I am writing this review so no other will have to experience what I did at that particular dealership. Hall Acura - Virginia Beach sold me a vehicle, but my customer experience was horrible. *I was duped on financing. I spent more time with the finance manager(Mike) than I did with the sales person(Bernard). They actually called me back in to REDO the contract so they could shuffle around numbers so they could give me my tags. I'd also like to add that they deposited my down payment check 3 weeks early! I woke up one morning to see my bank account drained. It was resolved - but for such a big name organization, that's a little off beat.*I only received 1 key and it was the Secondary Key/Button set. Not the primary.*Paint started to peal off of my bumper, and there "was nothing they could do about it". Paint just doesn't peal off of a bumper!*When I drove off my Check Engine Light came on. And I had to take it back in to get it serviced.*I looked down at the rims when I washed the vehicle after the first week to notice that they were damaged. Tires brand new! But rims were beaten. Not something I initially noticed because its only in a few spots. Still it takes away from my experience. It is definitely something they should have fixed/replaced prior to putting it on the lot. Poor merchandising, in my opinion.

This is the second Acura TL I have purchased from Hall....

This is the second Acura TL I have purchased from Hall. Overall, I have had excellent experience with this dealer. The salesman on this purchase was Mark Stonis, who is very professional and was a pleasure to deal with. No pressure, incredibly helpful and well-versed in the nitty gritty of the car's functionality, especially the NAV system. If you are thinking about an Acura from Hall, ask for him by name.

Had such a positive experience with the purchase of my...

Had such a positive experience with the purchase of my 2007 MDX that I had them find me a 2006 Nissan Murano SL and I bought it from them also instead of going to a Nissan Dealer. They really know how to treat their customers and I recommend them to everyone I speak with. I will even have all my service done on my Murano at Hall Acura of VB!!!!!!!!!!!!

This was our second car that we purchased from this...

This was our second car that we purchased from this dealership. I personally requested Bernard for our second purchase. The car buying experience was enjoyable and informative.We service our Acura at this dealership and it is by far the best experience we have had since owning an Acura since 2004.Would strongly recommend anyone in the market to purchase a new car contact Bernard and I promise it will be a great carbuying experience.

My wife and I have had service for our Acuras in several...

My wife and I have had service for our Acuras in several states and Europe. Our service experiences at Hall Acura have been the best. Ed Balingit continues to amaze us. He is competent, easy to talk to, thoughtful, and understands the meaning the customer service. We continue to take our car to Hall Acura because of Ed and the other great service staff there.

From initial visit Mr. Bob Grasso was very upfront,...

From initial visit Mr. Bob Grasso was very upfront, courteous, and honest. He provided me with options and he kept all his words. I would recommend his services for anyone in the market for a vehichle use his services. The staff there were held to the same standards.

The transaction was quick and easy. The paperwork was...

The transaction was quick and easy. The paperwork was ready when I walked in to the store and the vehicle was exactly as described on the web site. Mark Stonis was a pleasure to work with. He did an excellent job explaining the features of the vehicle. Overall this was a good buying experience.

The salespeople were very knowledgable and professional. ...

The salespeople were very knowledgable and professional. They made the process smooth and easy and they were very responsive to all of our questions and issues without being rude or pushy. The administrative process for payment info etc was also made easy. The salesperson took time to explain all of the car's features and did not make us feel rushed.

Mark was simply phenomenal. His knowledge and enthusiasm...

Mark was simply phenomenal. His knowledge and enthusiasm for the products he presents was refreshing. He was patient, accomodating, and helpful in all aspects of my purchase. The experience was second to none, and I am really glad I bought my vehicle through him! Mark has earned my business, and my confidence. I will not only buy from him again, but also recommend him and Hall Acura to all my friends.Thanks again!

Words cannot describe how amazing Marcus and the rest of...

Words cannot describe how amazing Marcus and the rest of the Hall Acura Virginia Team have been to me throughout the time I have owned my Acura.When I purchased my vehicle in 2007, Marcus was not only highly knowledgeable about the vehicle, but made my purchase a very rewarding experience. Everyone from salesmen to services have been nothing but the true professionals that they are. I highly recommend this dealership to everyone, and am definitely looking to getting another Acura in the future.

Mark and the sales team were pleasant to do business...

Mark and the sales team were pleasant to do business with. I have been a loyal Acura buyer since 2004, and have noticed that while Acura's sales teams are consistently excellent across the board, some really go above and beyond. Mark and the team at Hall did just that - made my trip from NC worth it in the end.

Marcus is very helpful and has excellent customer service...

Marcus is very helpful and has excellent customer service skills. He made my first car buying experience a breeze. He made sure all of my needs were met and that I was satisfied with my vehicle. Marcus makes you feel like you are his friend and not just a customer. He always has a smile on his face and always stops to make conversation with you. If I need assistance with my car he will help me make arrangements that work around my schedule. In some situations he may hand deliver paperwork to you rather than having you come to the dealership. I recommend his service to anyone purchasing a vechicle regardless of the make of the vehicle.

Marcus, let me make the deal my way and did not try to...

Marcus, let me make the deal my way and did not try to run me through a formulaic pitch.The internet price was not overly inflated.I also appreciated that the after market products were not presented with a strong sell.Price, friendly service and the right car made the deal.

I have been bringing my cars to Hall Acura for a number...

I have been bringing my cars to Hall Acura for a number of years and have NOT had any bad experiences with Halls Service Dept. Ed and Dan Brunner are truely professionals in their field. Courteous and always keeping you informed of what your automobiles need. I do not have to worry about their opinion when work needs to be done on my autos. I would have no problem sending my wife to them if I am out of town or anyone else for that matter. Additionally your Service Personnel are always willing to point out what is or is not a problem.Ed and Dan Brunner are definitley an asset to Hall Acura of Virginia Beach.

My wife and I were looking to replace a vehicle we had...

My wife and I were looking to replace a vehicle we had driven and enjoyed for 14 years. It was important to us that the sales contact be a low pressure individual, highly informed, patient, friendly and sensitive to my wife's special needs. The folks we dealt with at Hall Acura, VA Beach, exceeded our expectations throughout the purchase and delivery of our new Acura and gave us confidence that we can anticipate an enjoyable, long-term experience with the dealership.

About 2 years ago my husband and I bought a 2006 Acura TL...

About 2 years ago my husband and I bought a 2006 Acura TL and have never been happier. The salesman we dealt with was Marcus. Marcus was AWESOME. He never tried to pressure us into anything and he made the entire process very easy. We also take our car there for servicing and somehow Marcus always knows that we are there and makes an effort to come and have a chat with us. Since then we have also purchased a 2009 Acura TSX and of course we would not deal with anyone else but Marcus and when we finally go to purchase our 2009 TL, Hall Acura Virginia Beach will be our only choice and Marcus will of course be our salesman.

I couldn't have been more pleased with Marcus Whitehurst...

I couldn't have been more pleased with Marcus Whitehurst and Alfonso Morris' service. Marcus, in particular, made sure I got all my questions answered quickly, and never lost his cool or was pushy. He even drove out to our house to pick me up and take me to the dealer to get my car when it became a logistics issue. That was no small thing, as I live about 40 minutes from the dealership. He took extra steps to ready the car I bought, making one fix in particular that I figured I'd just be living with -- a rear fender dent. I didn't ask to have it fixed. When I saw the car on pick-up day, the dent was gone. It was a super nice surprise. My only disappointment came in the financing aspect of the deal, and I may have misunderstood the dealership as well as the credit union I hoped to deal with. I'd met with a credit union rep and planned to have them finance the car, and was approved for the loan amount. When I was at the dealer signing papers, paperwork had been put through via the dealer for financing. It's a smidge of a percentage more interest rate than I would have paid with the credit union. But right now, that smidge would help. Other than that, the dealership sold me a quality car that I'm very happy with. And I think Marcus, in particular, is a lot more savvy (without showing it) than many car sales people because of his work and life experience.

Mark was helpful, professional, and made the sale easy...

Mark was helpful, professional, and made the sale easy and enjoyable. He was nice enough to set up the vehicles options and offered to even do the phone and garage door opener! He went out of his way to insure we were happy with him, the dealership, and the vehicle.I will highly recommend him to others looking for a vehicle.The dealership was clean and all those I dealt with were helpful and friendly.

I purchased a 2009 Acura TL (SH-AWD/Tech) from Hall Acura...

I purchased a 2009 Acura TL (SH-AWD/Tech) from Hall Acura in January. the negotiations were very quick and convenient as they were done via email. When I came to look at two different color choices Mark had pulled 6 different color combinations up for me to review. I ended up choosing a color that was not in my original two because it just popped out at me. I would recommend Mark and Hall to anyone interested in an Acura that is located in Hampton Roads.

I purchased a brand new 2009 Acura TSX in January and the...

I purchased a brand new 2009 Acura TSX in January and the entire process went very smoothly....much better then I could have ever anticipated. I dealt primarily with Mark Stonis and he helped me research the entire TSX line, reviewed all of the Acuras he had in stock and worked with me to find a model I liked at a price I could afford. Hall Acura was extremely professional and made sure that my car was 100% spotless when it was turned over to me. Their attention to detail was admirable and the customer service was first class. I would highly recommend this dealership and Mark Stonis in particular. I look forward to future encounters with Hall Acura and am very greatful for the manner in which they treated me as a valued customer. A+

Of all the dealerships I've been to this is by far the...

Of all the dealerships I've been to this is by far the best. Marcus was very helpful and entertaining, making the whole experience very pleasant and memorable. I would definitely recommend this dealer to anyone that is looking to buy a new car. The fact that Marcus never made me felt pressured to buy made it easier to decide -- without feeling like I would regret it. For both times that I have taken my car back for routine maintenance, the service I received was also excellent.

This was the best experience I have ever had with a...

This was the best experience I have ever had with a dealership. I am new to Virginia Beach and didnt know where to turn to get my car fixed. I went to Hall Acura and met Ed. Ed was amazing! I was very nervous about what might be wrong with my car, but Ed calmed me down and ensured me that they would work to figure it out. Ed was fantastic and explained all the processes and walked me through everything that would be done to my car. I felt comfortable with Ed and knew he my best intentions in mind. He made me feel like a valued customer and not just another number. I cant explain how much I appreciate Ed's help through this process. Being new to the area it is hard to find someone you really trust- especially when it comes to things like your car. Ed earned my trust and I will definitely recommend Hall Acura to all I know looking for good service or a new car!

I really love the service that I recieve at hall from...

I really love the service that I recieve at hall from both the manager Dan Bruner and his service writer Ed. I have had some serious issues with other dealerships but have never had a problem with Hall. They do a great job of keeping in touch with you and keeping you informed of the status of the repair. The donuts and coffee are a nice touch as well! The sale seams relaxed and happy where my prior dealerships staff was rushed and seemed bothered.