Haggerty Ford

Excellent customer service

Gregg E. is amazing! My car selling experience went very smooth. He's very personable and professional. I will definitely recommend everyone I know to shop with Gregg at Haggerty. Every time I walked into the dealership I was greeted, the associates there make you feel welcomed.

Excellent customer service

I worked with Gregg E, he was very helpful and made my car selling process very easy. Gregg was personable and professional and I truly appreciated his customer service. The dealership overall was very welcoming.

Great Service

Greg Elmore made selling my 2006 Ford Mustang GT easy and offered top dollar. Would recommend anyone looking to sell their car to start here first!

Great

Greg Elmore made selling my 2006 Ford Mustang GT easy and offered top dollar. Would recommend anyone looking to sell their car to start here first!

Sold my 2014 GMC Acadia Denali

Gregg Elmore was the first to respond, and helped me get the best possible price for my car. I shopped three sources, including Carmax, and in the end, Gregg came thru to beat them all. Nice guy, easy and fair to work with.

Great experience! Fast and Professional

I sold a vehicle to Haggerty Ford. It was a luxury car and was a convertible and was out of season. I didn't get as much as I would have liked, but Greg went out of his way to check with out of state sources to see if he could get me a better deal and wasn't able to secure one. He was very honest and transparent. After settling on the price, the paperwork was fast. I wasn't pressured into buying a car. I was very satisfied with my experience. Greg seems to be a guy with integrity. While waiting, the sales associates were very friendly and made the time go quickly. Jake R. was especially friendly and helpful. I would definitely buy a car from him if I were buying a ford.

Greg Elmore is the man

Got my kelly blue book offer and went straight there. Was not aware that Greg Olson was the only person working on purchases. Had to wait two hours which was expected with no appointment. The value of my car went so down I was shocked. But he helped us by finding a better price. He went out of his way to help me. I am very grateful to have worked with him.

Gregg Elmore is a professional GREAT EXPERIENCE

This has been the most comfortable transaction I've made at a dealership. Gregg Elmore was so warm and welcoming. He showed me reasons for the offer I received for my Pilot. Other dealers did not. He even called me back a few hours after I left with the initial offer that he found a buyer and was able to increase my offer. I know I was treated with respect and received a fair offer from Gregg. When I need to purchase a vehicle in the future I will come back to this dealership based on my experience with Gregg Elmore.

Great buy

Really liked the dealership and the people were customer friendly

Best service department ever

Great work as always. Left my interior windshield filthy, but in their defense they had to take my entire dashboard out to complete the work I needed completed. 5 star review regardless and definitely recommend.

Great Experience

Gregg Elmore is a very honest man... Dealing with him was really a good experience... I have no idea on selling vehicles nor have any friend who could help me on that ... Gregg Elmore was very friendly and answered every question that i had during selling my vehicle... He even worked with me on getting me a good deal which was surely better than the other guys i talked to... I just sold my Honda Odyssey 2015 to him...

Dependable and knowlegeable people to deal with.

Great service and experience from everyone I came in contact with. Definitely will be coming back and recommending to other.

My experience

Love this place service is awesome!!!! Always fast service and reliable

Got us more money for my car!

Gregg was able to get us more money for our car even though we didn't buy a car from them!

Review

Dan did a great job and made the buying experience easy

Great experience

Gregg was the best!! He was up front and honest. He gave me the most $$ for my trade!

Great experience

Gregg Elmore is the man!!! He was so upfront & honest. He made my truck buying experience awesome. He is definitely a stand up guy. I would recommend buying a vehicle from him. I will go back when I am looking for a new vehicle again

Great Experience

Gregg Elmore is the man!!! He was so upfront & honest. He made my truck buying experience awesome. He is definitely a stand up guy. I would recommend buying a vehicle from him. I will go back when I am looking for a new vehicle again

Car Sale

I recently sold my 2002 E320 Benz, Gregg Elmore handled the whole deal professionally. I was impressed on how he worked to get me a very good deal that beat car-max offer. The only suggestion I would make is to make the payment that day - which is what car-max does instead of the client/customer having to make another trip to get the check.

Selling my Explorer

I took my 2013 Explorer in to sell based on a Kelly Bluebook offer. Gregg was fast, friendly and fair. Received the amount I expected - no low ball like Carmax. Thanks Gregg!

Made selling my car easy!

Greg Elmore made selling my car easy and offered top dollar. Would recommend anyone looking to sell their car to start here first! Completed the transaction in 2 calls and 1 visit. Called a few days later to cancel the deal. Wasted a lot of time.

Outstanding Customer Service

I had dealt with Gregg Elmore at a different dealership so I was pleasently surprised whenhis name came up as a contact at Haggerty. His service goes above and beyond, and hisfriendliness and concern are genuine. BTW he remembered me from 10 years ago. Hegot me a great price for my car and found the car I wanted. I wish all salesmen were likehim not just out to make a buck. Definately would recommend Gregg without anyreservations. 5 stars

Poor customer service

I scheduled an appraisal to sell my car to the dealership and when I arrived for my appointment and asked for the person I made the appointment with I was told to sit down and wait while they call him. I waited for 15-20 minutes and was not helped out. I had to go back to the salesman and ask again for the individual. He called him and told me that the he would not be back until 5pm and my appointment I set with him was at 3pm. I never got a call or email very dissapointed and very unprofessional.

Great Service

I sold my car through Gregg Elmore at Haggerty Ford, I was able to get my car sold at higher prices, excellent service! Highly recommended.

GREAT EXPERIENCE

I had a great experience buying a used car from Ken Bailey. No surprises when he gave me the price over the phone. Great place.

Great experience - almost undealerlike

Gregg was fantastic to work with. He got me a great price for the sale of my car and handled the transaction in 2 phone calls and only 15 minutes of paperwork. When have you ever completed paperwork at a dealer in 15 minutes!

KBB Car Sale

Gregg is the contact that I dealt with at this dealership. I went on KBB to sell my car, and thankfully he was the representative who reached out. I went to 2 other dealerships and Carmax before contacting Gregg since his dealership was the furthest away. After going those other places and not getting the offer I was looking for I reached out. It's important to note that Gregg is the only dealership rep that never stopped attempting to secure a deal. He handles his business in a very professional manner. Most importantly he listens very intently and communicates very clearly. I have never sold a car to a dealer before and he explained the process throughly and it went down as he promised with no hidden nonsense. I was able to get fair amount for my SUV and would definitely work with him in the future.

Service

Great group to work with car came out clean and ready on time.

Friendly service

Everyone is always helpful, honest and friendly. I have been going to Haggerty for 8 years now, and if not for the fact that I just moved to Ohio I would continue to take my car there. I have bought 2 cars (Lincoln, Zephyr and Ford, Escape) and have done all the service on the two cars at Haggerty. Thank you for all the great years of service.

Service - Oil change

The service department at Haggerty Ford has been great! We are enjoying our Focus and our Escape.

Great Service

Great service department. Ford makes great cars and trucks.

Couldn't Ask For a Better Experience

I purchased a 2013 Fusion Hybrid from Haggerty Ford last week. This was a long distance purchase from Ann Arbor to West Chicago. Everything was perfect from an immediate response to my inquiry, timely replies to all questions and concerns via email and phone, to the final purchase, and followup after the sale. John Czech met me at the train station with a warm welcome. We looked at and took the car for a test drive to confirm everything was as expected, and it was. Everyone at Haggerty recognized that I had traveled a long way and did everything to make my experience comfortable. I have already recommended Haggerty Ford to my friends and family who live in the Chicago area and will do so for anyone considering a long distance on-line experience

Service

Always a pleasure dealing with the people in Service Dept.

Good service

Always good service. Very helpful and knowing you you offer check engine light disgnostics free of charge is so helpful. Thanks for always being a step ahead.

John Schrean

John 7/19/2016Kelly Bluebook put me in contact with Gregg Elmore at Haggerty Ford to sell my car.Five stars is not enough stars to describe my experience.Gregg is awesome.Refreshing to deal with any company these days and have this kind of experience.Thanks very muchJohn

Escape Service

Great Service, waiting area, service personnel. The shop area and service waiting area is very clean.

Great Service Department

Haggerty Service Department is wonderful. I worked with Eric scheduling my appointment. I needed tires & brakes for an emergency trip to Texas. Eric was more than helpful in getting me an appointment & loaner car right away. He greeted me at the door when I got there, called me during the day to let me know progress on repairs. I can't say enough about how good the Service Department is!

Sold Car - Quick and Easy

Gregg was extremely helpful and courteous. Quick and painless process. I would buy/sell a car with them again.Thank you for all your help.

GREAT

Gregg was very friendly and helpful. I sold my car and it was hassle free. When the dealer offered very little for my car he made some calls and found a buyer to purchase it for nearly 10x the amount he originally offered. He definitely cares about his customers and goes above and beyond.

Great experience selling my car to Haggerty Ford

I was connected to Gregg Elmore at Haggerty Ford through the Autotrader/KBB sell your car program. Gregg was a pleasure to work with and got us a much better deal than the KBB guaranteed price. Very courteous, always returned calls when he said he would, we couldn't have asked for a better experience. I will definitely contact Gregg first if I have another car to sell.

Escape Service at Haggerty

Pleasant, nice waiting area, had coffee and newspapers. Will return for additional services when needed.

Good service

I had recall on mustang airbag . Although it took awhile for part to arrive , when it came in work was done promptly . Satisfied with service department ?

Oil Change

Was there for an oil change and vehicle check up. Everything went well.Thank you.

Haggerty Ford Dealership in West Chicago is terrific!

My salesman Bill Rieman was pleasant, informative and not pushy. I had a million questions and he answered them all. Chris the sales manager obtained the 2017 car with colors and options I wanted from another dealership 90 miles away without my even requesting it or making a deposit. Andy in the business office is helpful and efficient. Even the woman who handled my check for purchase was pleasant. I am looking forward to years of doing business with Haggerty Ford and making use of their service department.

Fast and completed on time

oil change was completed as scheduled, staff courteous.

Guy Fino

fast service, was in and out quickly. Friendly personal and helpful.

Great service department

Thank u again for taking care of my Ford Edge., The service department was outstanding in helping me when I didn't think my problem could be fixed. The staff were very pleasant.. I would definitely recommend them to family and friends..Stephanie

Fantastic!!!!

I could not have chose a better place to purchase a car. So much so I drove 275 miles to it because their service just over the phone and internet was stellar. I really was a fantastic experience and I would encourage anyone that is in the market to reach out to Haggerty Ford. From near or far!

Great Service

Stopped in for quick oil change and had excellent service. Wait time was very minimal and was nice to have a free oil change. Thank you

Great Dealer

Was in for service on my tires and a check up before a long road trip. They took care of everything and more! It's always a pleasure to get service done at Haggerty Ford!

Sold My Car

I wanted to sell my car and finally decided to go with Gregg Elmore at Haggery Ford. From start to finish, Gregg was terrific. I sold for more than Kelley Blue Book and give all the credit to Gregg and his efforts!

Sold my car through Kelly Blue Book/Haggerty Ford

My wife and I are moving to Arizona and we didn't need to take her car with us so we decided to sell it. We went to Kelly Blue Book and filled in the info on her vehicle and the website came back with a price and referred us over to Haggerty Ford - Gregg Elmore who actually beat the Kelly Blue book price. We drove over and 20 minutes later we filled out the paperwork and 3 days later we picked up the check. A pleasant experience. If we were not moving out of state we would probably have bought our next vehicle from this guy/dealership.

Great services

The service team did a great job of servicing our Escape. They even washed it!

Great Service

I used Auto Trader to get a fair market value for my car as I was going to sell it on my own; Gregg Elmore met with me and gave me a great deal. I cant say enough good things about him and his professionalism, all around a wonderful experience and when i do purchase another car it will be thru this group.Lee.

Great Service

I traded in my car and I worked with Gregg Elmore; words cant describe what a pleasant experience i had with him and the dealership in whole. When I purchase my next car I will be going back to this group of people.

Great experience

I sold them my car and got a fair value and there was no pressure. I didn't have to buy one of their cars either. I would definitely visit this dealership in the future.

Professional, quality service

As always: friendly competent staff, quick service.

Welcome to the quick lane.

I came in for an oil change without an appointment. Service got my car in and got me out in no time. Great service.

Excellent Service Dept.

I spoke with Eric in the Service Dept. about replacing the headlamps inthe car. He assured me there would be no problem in getting it done laterin the day. And he was right. He snuck me in, and the lamps were replacedin about 45 minutes. I appreciate the special service, which I alwaysseem to get when bringing my car/s in for service. Nice people to dobusiness with, in my opinion.

Top Notch Experiene

I needed to purchase a new and reliable pickup truck fairly quickly and get the biggest bang for my buck. Gregg Elmore went above and beyond to help me find exactly what I was looking for and I am beyond satisfied! He was friendly, knowledgeable, and made the whole process of car buying stress free. The other folks I dealt with at the dealership were also a pleasure to work with. A+ service all around! I will be back in the future and will recommend Gregg and the other associates at Haggerty to anyone in the market for a new vehicle.

Top Notch Experience

I needed to purchase a new and reliable pickup truck fairly quickly and get the biggest bang for my buck. Gregg Elmore went above and beyond to help me find exactly what I was looking for and I am beyond satisfied! He was friendly, knowledgeable, and made the whole process of car buying stress free. The other folks I dealt with at the dealership were also a pleasure to work with. A+ service all around! I will be back in the future and will recommend Gregg and the other associates at Haggerty to anyone in the market for a new vehicle.

They bought my car!!

I had used the Autotrader buy my car feature and it had referred me to Haggerty Ford in West Chicago. I was promptly contacted by a representative there "Gregg Elmore" who was incredibly polite, friendly and to the point. From there he had purchased my car at the recommended KBB value price and proceeded to get me as much extra as he could. Overall I would highly recommend this to anybody who wants to get top dollar for their car and doesn't wan't to mess around with CarMax or pushy dealers. Ask for Gregg, he was awesome!!!

Very professional and helpful

Gregg made the process of selling my dad's car almost effortless. I felt I was being dealt with honestly and professionally the entire time. He was informative and up front.

Great Service at Haggerty Ford

I have always been treated well at Haggerty Ford. They are always courteous and spend the time to find out what you need. They are efficient and thorough. I don't find myself going back because they forgot something. I recommend them any time one of my friends needs a vehicle repaired.

Simple, Safe, and great selling experience

I thought selling a car to a dealer would be a hassle. But working with Gregg the process was simple, safe, fast and overall a great experience. I am so glad I decided to try selling to a dealer and will share my experience with others.

questionable

My experience at the deals hip was great but a week after getting my complimentary oil change I received a bills. What was that about...?

Better Than Expected Experience Selling My Tuck

I sold my Toyota Tacoma to Haggerty Ford and received almost exactly what I had expected. Gregg Elmore is one of the nicest men you will ever meet in the industry, and he has a tremendous knowledge of vehicles. I've worked for and with several dealerships in the past and I expected the typical back and forth hassle one usually expects in the used car world. Not only was I pleasantly surprised by the price I was given for my vehicle, the process was smooth and explained in great detail. Gregg is a good man with a great knowledge of vehicles and I highly recommend him for any vehicle purchase or sale.

Great Experience Selling My Truck

I sold my Toyota Tacoma to Haggerty Ford and received almost exactly what I had expected. Gregg Elmore is one of the nicest men you will ever meet in the industry, and he has a tremendous knowledge of vehicles. I've worked for and with several dealerships in the past and I expected the typical back and forth hassle one usually expects in the used car world. Not only was I pleasantly surprised by the price I was given for my vehicle, the process was smooth and explained in great detail. Gregg is a good man with a great knowledge of vehicles and I highly recommend him for any vehicle purchase or sale.

Car Repair

Service was awesome and informative as usual. John is the best.

Always great customer service.

Service advisor told us what needed to be done and even offered to have the car washed after the service was done. Had to turn down the wash offer as I was short on time, but I thought it was a good and thoughtful act.

Comments per my service experience on 4-13-2016.

Quite pleased with your service department, overall. Folks at the dealership are always pleasant to deal with and strive to be helpful! My only 'issue' is in fact not with the dealership's service department nor the personnel...but is rather with the difficulty in obtaining body and interior components for my (2002) Ford Escort ZX-2. ...After my car was past 10 years old I've noted that it is nearly impossible to replace items such as interior floor mats...the plastic headlamp covers and items that over time become worn and that I would like to replace or otherwise re-furbish! Ford...(and other auto manufacturers, likewise)...provide little in the way of resources to allow owners to replace worn interior and exterior trim items and even certain mechanical components...once vehicles become more than a decade old. Some of us who purchase a car new and who take care of and maintain pride in owning it for long intervals, are thus 'frustrated'...discovering we are left to our own resources once we eventually do require replacement parts to maintain our vehicles to our satisfaction.I do NOT hold the dealership responsible for this...but it is unfortunate and frustrating when one is unable to diligently maintain the vehicle to high standards past 10 years due to unavailability of replacement components. I wish Ford and the other manufacturers would stock replacement items for longer spans, so as to accommodate 'long-term ownership'!

Awesome, as usual!!

Service Dept was awesome, as usual. Attentive, professional and got me out the door on time.

Safe and easy breezy

My experience was comfortable and I felt secure buying a car through Haggerty Ford. Gregg and Bryan were great. So glad I had the chance to shop here. I will be a customer for life if they keep up the fantastic customer service.

Easy place to sell car

After going through the KBB valuation process to sell my car, I was contacted and worked with Greg to sell my car. It was an easy and painless process.

Great all around!

As per usual, the work was done correctly, the price was good and the staff a friendly and helpful as they could be

Great service

Service was awesome as always. I arrived earlier than my appointment and they still took my car for me since I had to get back to work. Thank you!

Sold an elderly parents car

I sold my elderly fathers car for cash to this dealer without purchasing a car. The process was very smooth and quick with a fair price.

Sold car for cash

I sold an elderly parents car for cash without buying another vehicle. The process was very smooth and quick with a fair price given.

Great Place To Sell A Car

I am so happy with my experience at Haggerty Ford. I had some bad luck with an old vehicle I was trying to sell and unfortunately it was deemed ineligible to sell on Auto Trader. I cannot say more positive things about Gregg. He was patient and friendly with me when I was upset about the situation. Gregg was even able to meet with other buyers and give me a fair price for my troublesome vehicle. I am glad to have sold it. I recommend visiting Haggerty Ford. You won't be disappointed. They are so helpful!

Great Experience!

We sold our Camry to HAGGERTY Ford. Everything went very well. Starting with the online assessment of the vehicle until the check was in our mailbox. We worked with Gregg Elmore and he is terrific, very honest and forthright with information. We have told everyone about this! Thanks Gregg, The Camry from Arlington Heights

Outstanding Dealership

Over the years between my husband and myself, we have purchased many cars., Ford being number (1). We brought my husbands truck in for servicing, we had been shopping for a Ford Taurus and visited several dealerships. Haggerty Ford happened to have the vehicle I have been searching for! the perfect car for the right price! Bill did an amazing job, he was personable and extremely informative. We met with the sales manager Brian who walked us through the contract. The rates were a little higher then we wanted however due to divorce and other issues our credit wasn't spot on!Then something happened the following day that surprised both my husband and myself...We received a phone call letting us know they were able to reduce the rates considerably!What a wonderful surprise! Every employee at Haggerty, from the Service Department, to the adorable white haired lady that works in the office have been a joy to work with:) I will recommend this dealership to anyone and everyone that will listen to me:) We Love Haggerty Ford and will be faithful customers going forward.

Just sold my car to Gregg

Just sold my car to Haggerty Ford and worked with Gregg Elmore. He made the process easy and was great to work with. Would recommend him to anyone looking to sell or trade in their car.

Sold Two Cars Here - Great Experience!

I just sold a second car here. Gregg Elmore handled both sales. He contacts potential buyers before making an offer to purchase so that he can make the best possible offer. Very professional. An easy way to get the best price. Gregg does all the work!

Sold Two Cars Here - Great Service!

I just sold a second car here. Gregg Elmore handled both sales. He contacts potential buyers before making an offer to purchase so that he can make the best possible offer. Very professional. An easy way to get the best price. Gregg does all the work!

Great Experience

We worked with Gregg Elmore to sell our used car. The process worked better than anticipated. Gregg was courteous, helpful, and extremely professional. Based on this experience and Gregg, I have already recommended Haggerty to two other friends.

Best Car Experience Ever

We sold our car to Haggerty Ford and worked with Gregg Elmore. The entire experience worked perfectly and Gregg was most helpful and professional. Gregg and the promise made selling our car a pleasure.

A Great Long-Distance Purchasing Experience

I purchased a great Mustang GT convertible long-distance from Haggerty Ford and Gregg was outstanding. Great communication, and all questions answered in a timely fashion. No issues at all. I would definitely recommend this dealership and dealing with Gregg was easy and hassle-free..

Great service

I have used this dealership for service and now to sell a car. There wasn't one part of my experience that was anything but professional. The receptionist was helpful, the service department was outstanding and Gregg was great. I would recommend this dealership with confidence.

Sold My Car

Gregg was a very honest and caring individual.He took the time to go over our sale to Haggerty in great detail.My wife and I were very pleased with our sale.The entire process was fast and smooth.George & Susan Becker

Sold Our Car To Haggerty Ford

We sold our car to Haggerty Ford! Gregg was a very honest and caring individual. He took the time to go over our sale to Haggerty in great detail. My wife and I were very pleased with our sale. The entire process was fast and smooth. George & Susan Becker

A nice place to visit

Have purchased a new vehicle from Haggerty Ford and it has been the easiest and friendliest car dealer we have used. Good product.

Great services

The service dept was really great. They made me feel comfortable leaving my vehicle in their hands. All service was done and in a timely manner. I greatly appreciate their understanding and helpfulness. My service advisor really calmed my worries and answered all my questions. Thank you!

Thrilled with my purchase!

My family has just recently started purchasing Ford cars in the last 5 years. I've never had a Ford, myself. Since my wife and daughter had such great experiences at Haggerty Ford, I drove there all the way from Berwyn-quite the trip! Dave Palumbo helped me. I informed him I wasn't looking to purchase and that I just wanted to look around a bit. He was there to answer any questions I had and showed me all the cars that had the specifications I was looking for. It was nice to go to a dealership and get your questions answered without being hounded and pressured. After talking to Dave about my different options, I felt confident in making a purchase from him that day. Typically, I like to shop around for a few months before making a decision. I'm glad I drove out to this dealership, even though there are Ford dealers much closer to me (including one less than a mile away) because the salesmen are the ones who determine the kind of experience you have when making such a large purchase. It was already past closing time when I finished with the finance paperwork. Dave had stayed around until I was finished with that so he could personally get me settled in my new car. It was nice that he didn't just send me on my way and head home. He sat in the car with me for a bit and showed me a bunch of things. I'm extremely pleased with my purchase, the customer service, and have had no issues with the car at all. Thanks, Dave! -Bill C.

Good experience.

Working with Gregg was straightforward and efficient. The overall experience was good and I'd recommend anyone buying or selling a car to work with Gregg.

great experience with selling my suv

gregg was awesome. professional and courteous. the dealership was well maintained.

great experience and friendly service

gregg was awesome with our trade in process. it was quick and reasonable and easy. the dealership was well maintained and clean. overall a wonderful experience.

Great Service

Good morning, I am the director of Customer Service for a multi million dollar company so my expectations are high. You guys always knock it out of the park with your customer service and that is why we keep coming back. I have also recommended you to coworkers and they are quite happy with you as well.

Great service, as usual.

Oil change and tire rotation. Done in an hour. Courteous and professional, as always.

New Car

Buying a car has never been easier. I got a great deal and treated like I was family.

Always Great Service

Your Service is always Great! We never hesitate to bring our cars in for service at this dealership.

Excellent buying and servicing experiences!

As usual, Haggerty Service Department was efficient and professional in every way in servicing my 2014 Ford Taurus. (Oil change and tire rotation in this case). I purchased my car in August, 2014 and have been very happy with the buying experience and subsequent routine services performed by Haggerty. One day I was stopped in a parking lot while walking to my car and was asked how I liked my Ford Taurus. I told them I was very happy with my Ford Taurus and the service I have received at Haggerty Ford and highly recommended that they visit Haggerty to see for themselves.

Great service

The very nice people and professional and very clean

Tremendous service, extremely good price

I actually sold my car to Haggerty Ford. My representative was Gregg Elmore and he was terrific. I feel like I received a very fair price for my car and the whole process was easy as good be. I'd never sold a car before (have always traded in) so really had no idea what to expect. Gregg was great about answering my questions, getting back to me in a timely manner, etc. Truly one of the best car experiences I've ever had!

Fabulous Service AND an incredibly fair price!!

I sold my car to Haggerty Ford. Gregg Elmore handled my deal and I really can't say enough about how tremendous the service was and was a fair price he offered for my car. Truly one of the best car experiences I've ever had!

Greg and Brian

Greg was great..made the process quick and everything went smooth. ..very good communication throughout the process..Brian was quick with the financing as well..I will definitely recommend to all my friends and family

Sold a used car

Gregg was very pleasant to deal,with and the process went smooth. Nice dealership to work with. Will look here to buy a car in the future.

Sold a used car

We were very happy with Gregg Elmore in his efforts to get the best price possible for our used car. He was able to double the next best offer!

Great dealer

love this dealer. Bought our Explorer here and get it serviced here. Never any issues, great people, great facility, great work done. All around great experiences every time.

Great service

Eric was great. He is professional,friendly and helpful. These days it's hard to find great customer service. It was a refreshing change! Always have good customer service at Haggerty!

Great SERVICE ,as USUAL

My review is probably "good new, bad news." The "good news" is that the service department, as always, did excellent work in repairing the heating problem. The "bad news" is that we were MORE than surprised that there was a deductible on the repair! When we purchased the vehicle - AND bought the extended warranty - only about a month ago - both the salesman and the finance department repeatedly used the expression "bumper to bumper coverage," and expressed that we should have "no problems with it." Not once, during the entire transaction, was a $100 deductible mentioned. We were also told, by the service department, that this $100 deductible will apply EVERY TIME we might have to bring the vehicle in for a repair! In fairness, the manager (very graciously) did split the deductible with us - this time - for which we are very grateful. However, I do not see him continuing this generosity each time the vehicle needs repair - nor should he. But if, in fact, this "$100 deductible every time" policy does apply, then what is the point of buying the "extended warranty, bumper to bumper coverage?" We feel that we were basically sold something that is not as it was presented to be, and that we now have a commitment to something that adds substantially to the additional upkeep of the car, which we were not expecting to be a factor because of the "warranty." We are long-time customers of Haggerty Ford, and we do like our salesman (John) and the people in the service department, very much. We just wish they had been more upfront about this at the time we were in the process of buying the vehicle. Would have been nice to know BEFORE we "signed on the dotted line."

Friendly and easy to work with

I found Haggerty Ford through the autotrader site while I was looking to sell my car. I worked with Greg and he was extremely nice and easy to work with. He also gave me what I thought was a fair price for my car. I had taken my car to a couple of other dealerships and did not have good experiences at those other places, so finding Greg was wonderful.

Great dealership

Your dealership is extremely professional. Our experience both in Sales and service went well. We have been to other dealerships and Haggerty is the most honest and professional.

My "Go-to" Dealership

Great dealership and service department. I am always given an explanation for the work and I like the service rewards program.

Good Service

Service was good. The inside of the car was dirty, but service was good. This is a service that has had to be done other times due to problems since the vehicle was purchased.

Best dealer experience in years!

Sold my 2014 Jeep in less in and hour , got the price I was looking for and they had me out the door in no time. This was my first time in and I plan to be back later in the year to buy a truck. Will recommend them to everyone! . Ric

Firendly and Knowlegdable

I was referred to Gregg Elmore and Chris at a time that I was not necessary looking for a car but forced into making a decision based on an accident. They did not disappoint, they both took the time to listen to what I was looking for and responded. I really appreciate the time they took with me and the knowledge they provided during a stressful time. I would highly recommend this team and Haggerty Ford Stop in and see Gregg, you can't go wrong with a guy a who can talk bowling and golf... Jeff Welkomer

Very thorough service department

We had issues with our 2013 Ford Fusion. John c our salesman was there every step of the way to help us. The service department was so patient. They listened and did everything possible to help us. Our car was not exhibiting the problem when we brought it in but the worked on it all day and told us if anything comes up to bring it back asap. In the mean time they did an oil change we asked for and a recall repair we did not even know it needed. So we are hopping not to be back soon but we know the will be there if we need them.

Friendly and knowledgable

I was referred to Gregg Elmore and Chris at a time that I was not necessarily looking for a car but forced into making a decision based on an accident. They did not disappoint, they both took the time to listen to what I was looking for and responded. I really appreciate the time they took with me and the knowledge they provided during a stressful time. I would highly recommend this team and Haggerty FordStop in and see Gregg, you can't go wrong with a guy a who can talk bowling and golf...Jeff Welkomer

Fast, professional and honest service.

I came to the dealership to have them check on a slow leak in the tires. The last two weeks I had to add air to the tires 3 times, thought maybe I caught a nail that cause the slow leak...but on all four tires??Anyway, the technicians checked the tires, did not find any nails, but did find that the seal holding the tires to the rims had, over time, deteriorated where it was causing a very slow leak.The staff got all four tires resealed and put me back on the road without further delay. The staff was knowledgeable, courteous and really did an excellent job in fixing the problem!

Great Custom Service!

Help with tire replacement. Purchased a used 2013 Edge Sport from you location in November. Tires bad from previous owner.

Service was excellent at Haggerty Ford West Chicago

The service department was very thorough and able to answer all me questions. Thanks Dan

Best offer for my car, easy to work with

I found Haggerty Ford through Kelley Blue Book's instant cash offer when looking to sell my Jeep Wrangler. I have to say, I was very surprised at how easy the process was, and how pleasant and professional Gregg Elmore was to work with. In contrast, the experience I had at the Jeep dealer in Schaumburg I initially approached (who did not participate in the KBB program) was a 'typical' back-and-forth 'let me talk to my manager' experience. Experiences like I had with Gregg, as opposed to the other dealer -- those stick in your mind the next time you refer a friend, or need to buy a car! I have nothing but good things to say about my experience with Gregg. Thanks Gregg!

Best Offer on Our Trade, Easy to Work With

After going to three other places searching for an Expedition that didn't have a ton of miles on it, and wasn't a mortgage payment, we went out to Haggerty Ford and worked with Gregg. He gave us a very good price for our car (cash). We were also interested in trading our van in for the Expedition, which they had some nice choices on the lot. Gregg bought our car, and told us to relax, and come back another day and we could work a great deal for our van as a trade. A few days later, we were offered a great price for our trade, and Gregg worked with us on the price of our 2015 Expedition. We wound up getting a newer year Ford Expedition, with less miles and more features, for a lower price than we could find in the Midwest!! Plus, it is certified, so it has an amazing warranty! They even helped us get the rubber floor mats we wanted for the thing! From sales to managers, this place was great. We live about 26 miles from this dealer, but it is well worth the drive. We will be doing repeat business with Haggerty Ford, and I am a Chevy Guy! We recommend them to everyone.

Best possible service and customer care

I always take my vehicles to Hagerty because of their service department. The representatives and service manager always act as if I am there only customer. They take care of my car and even wash it when it needs it. They are courteous on time and always make pertinent recommendations if necessary. So long as they are there I would not go to any other dealer for service. Thank you

Service Experience

My service experience went very well, I am very pleased with the haggerty dealership .

Oil Change

Great professional oil change. I don't trust any instant oil change business, want my car to be cared for by true professionals. With that, I did have to wait longer than I would at a "instant Oil Change Place" but its worth the extra 30 minutes.Thanks!!

Great Service

Very helpful, provided a loaner vehicle, and the car is running great afterwards.

service

Very satisfied! I had an oil change and tires rotated and a few other services done at no charge.

Pleased with Saturday service visit

David, the Service manager and his crew did a great job providing service on my 2004 Explorer on Saturday, 1-16-16. It was nice to be able to bring my vehicle in on a Saturday with my work schedule during the week. They were all very efficient and I was in and out in a very reasonable time frame. Thanks again!

Great and timely service

Great and timely service - personal interest is shown by all employees

Fantastic Service

in and out without much of a delay.Very Pleased with personnel, waiting area nice, comfortable and free coffee.

Great car buying experience! Highly recommend

Purchased a used Ford Explorer. Ken our salesman, was very knowledgeable, friendly, and straightforward about everything. We came back a 2nd time, and again, Ken was very helpful, and did not pull the usual strong arm 'take it home' tonight tactics. I returned 2 days later and made the purchase, and again, Ken was his usual self, moving things along very nicely. I will add that I really enjoyed working with Ken as well as the finance guy (sorry cannot recall his name). I would not only do business with Haggerty again, but I would recommend them to friends and family, and already have.

Great selling experience!

I found Haggerty through the Kelly Blue Book website while checking the value of a car that I needed to sell. Gregg Elmore was very easy to work with, very professional, quickly handled all aspects of the sale and made a very good offer on my car. Definitely recommend this dealership!

Excellent Service!

We purchased a 2008 F-250 King Ranch from this dealership and they requested to keep it a bit longer to do a full inspection on it. They provided us with a car for the duration of the inspection and when we came to pick up our truck they had put new tires on it for us :) Cannot say enough good things about Haggerty Ford! Will definitely recommend to anyone looking for a vehicle in the future!

maintenance service

good service and well done. and I don't need to have to type in 50 characters to submit, please.

By Far the best Ford Dealer in the Fox Valley Area!

We shopped several dealerships before purchasing our Ford Escape from Haggerty Ford in West Chicago. We had a great experience working with Gregg Elmore and Eric Finlon. The reviews I read online brought me to this dealership and they did not disappoint. We feel we got the best service and the best pricing for our new Ford.

Very helpful

Serviced a 2010 Ford Escape that had a check engine light. Eric Miranda was great. Got things done very quickly for me.

Very impressed - highly recommend!

I found Haggerty through the Kelly Blue Book website while checking the value of a car that I needed to sell. Gregg Elmore was very easy to work with, handled all aspects of the sale, and made a fair and reasonable offer on my car. I accepted on the spot, and he took care of everything within an hour. Wonderful experience - ask for Gregg.

Satisfied Customer

As usual, when we need service done on one of our vehicles the service team is more than helpful. From scheduling to getting the car back couldn't have been easier. The sales manager, John, has always been very accommodating and knowledgeable when it comes to answering our questions.

Very impressed - highly recommend!

I found Haggerty through the Kelly Blue Book website while checking the value of a car that I needed to sell. Gregg Elmore was very easy to work with, handled all aspects of the sale, and made a fair and reasonable offer on my car. I accepted on the spot, and he took care of everything within an hour. Wonderful experience - ask for Gregg.

Great Service! Excellent Customer Service!

We had a vehicle to trade in and did the TrueCar estimate before going in and they gave exactly what the TrueCar quoted for the vehicle! Gregg was great to work with! Would definitely consider coming back when looking for our next vehicle!

Smooth transaction

I traded in my escalade and Gregg Elroy was the best smooth quck and was very satisfied . Thanks again Gino Aliasi will do business again.

Great srrvice

Dan Ostrowski was very helpful and professional, he went through everything with us

Very good service.

Much appreciated that a loaner car was available. Recall work was completed sooner than expected.Everyone was courteous

A-1 Service Once Again!

What can I say? You guys ALWAYS take care of me. I purchased my 2008 Ford Escape from your dealership in 2010, and I've been cared for ever since! The Service Department is A-1!It pays to build strong relationships. Thank you all for your professionalism and sincere kindness.Sincerely,Virginia W.

Smooth and Professional

Greg Elmore was very helpful, patient and professional. We sold our suv and the process was smooth and easy. I would do it again, and I recommend it to any one who wants to sell their car.Ace and Aimee Van Riper

Great Service

I have always been pleased with the Service Dept. They are easy to deal with and make you feel like a valuable customer.

Consumer

Helpful and timely. Got the help with submission of my rebates. Excellent.

Best transaction. EVER

I have purchased more than a few cars in my life and this is the first transaction that did not leave me stressed out and unhappy by the time it was over. Ken Bailey made the entire experience from beginning to end smooth, and easy. I know I can trust him and he had my best interest in mind as well. I would recommend Ken and Haggerty Ford to anyone and everyone. If I ever am in the market again, I will go straight to Haggerty.

Maintenance review

It was only an oil change, but it included a thorough check-up of all the critical systems in the vehicle. It was done with courtesy and speed. No complaints.

wonderful oil change

oil change for 2010 Ford Fusion. The service was excellent and the staff was very helpful

Division Head for Physical Development

You guys are awesome. Dave is the man. Thanks so much.

aaaaaaaaaaaaaaaaaaa

The service was quick. AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA

Excellent Service

Service experience was excellent as usual. The only issue was the length of time required between diagnosis of problem and eventual service. It took nearly five months from diagnosis until service. It was a clutch issue on a Fiesta that required replacement (second time, less than 25,000 miles on car). Once the problem was identified it took about 2 1/2 months for part to come in and then another 2-2 1/2 months before service could be scheduled to replace the clutch.As is customary, staff was very helpful, friendly and very responsive to our needs including providing a loaner. Service experience was, as stated above, excellent.

hodge

our salesman John C went above and beyond to make sure we got the car that we were looking for and could afford

awesome guys

Love the guys there, they take care of my car in a timely manner

Great Service!

Enjoy the experience. Very friendly and always helpful.

Service Department and wait area

Job was done faster than on the Ford letter said. Included a wash. Thanks!

18 month scheduled service

Excellent service on my Fusion, and excellent service to me.

Winter Tire Install and Recall Work

The service department rep I worked with was excellent.

Mr. Tony Schutte

The service was performed in a very timely manner. Original diagnosis of existing problem was accurate and complete.I truly enjoy dealing with Haggerty Ford. I recommend them to friends and relatives including customers I deal with at work.Sincerely,Tony Schutte

Holiday Gift!!

We replaced all 4 tires and it was done quickly & came in under the estimate. Nice holiday gift!!

Great first experience at Haggerty !!!

I was in for an Oil change and tire rotation about a week ago. It was a saturday morning and i was the second car in line for the Service department. My car is a 2015 Escape and this was the first serving since the Escape was purchased August 10th of this year. Everything was excellant. Service staff were all excellant. Haggery Ford will see me again in the future.

Nice place to visit

Purchased new a 2013 Ford Escape, am enjoying the room and the ride.

Ms. Joan Ranz

I just came in for an oil change but they could not detect the problem I am having with my automatic headlight switch. Since they did not have a loaner for me I only waited for the oil change which I thought took a long time.

What is there new that i can say ??GREAT FOLKS

As usual the Service folks are TOP NOTCH,but have given up on ever getting an estimate on minor body work from the body shop(grin)

Robert

Service was great, needed new tire that had to be ordered, given a courtesy ride home, came back later when the tire was replaced. Very convienent!

Amazing Experience

Amazing experience selling my car here! At the age of 61, I've had my share of working with car dealers to buy and sell my personal and family member's cars, the past 40 years. Working with Gregg Elmore at Haggerty Ford was truly my best experience selling a car! He was straight forward, no hidden agendas and respectful of my time and of me in general. He gave me a fair price and explained how he came about calculating it and let me become knowledgeable of the process and let me decide along the way how I wanted to proceed...no pressure no lies no tricks. And guess what?!...I sold him my car that same day and a day later no remorse! It was great!

Great service and employees

Always excellent service at Haggerty Ford. Dave, the Service Manager took care of my issues immediately.

Amazing!

Visited Haggerty Ford to meet with a Gregg Elmore, who set an appointment with me to look at a car I was selling. I was suspicious that this was a scam to get me into the dealership to SELL me a car! I couldn't believe how professional, respectful and upfront he was in all aspects of my visit! He truly was only interested in buying my car. The whole process and general experience was smooth, no stress and efficient. He bought my vehicle that day giving me a very fair price without all the hassle and scam artists I was running into on the internet via Craig's List etc. I was so impressed that I recommended a friend, who was in the market to buy a Ford, to visit them.Also, I have bought and sold many many cars for myself and family members the past 40 years and this experience was the best!

Great

Always a pleasure to visit your facility. Accommodations are comfortable and personnel are welcoming and pleasant. Especially John Czech.

Great experience

The whole experience was low pressure and the Haggerty sales team is the best !!!

Escape maintenance

My experience was very good and the stag was helpful, efficient and friendly.

10-Star Dealership!

The whole process, from start to finish was the best we ever had buying a vehicle. We were floored by the outstanding communication and customer service. Our sales associate Eric Finlon was extremely helpful and knowledgeable. if you are looking for a dealership to work for you go here and ask for Eric!

Gregg Elmore made my day!

Gregg helped me with my sale of my 2008 Cadillac Escalade to Haggerty - this was a cash sale; no replacement car was needed. He was honest and efficient and used several sources to arrive at a fair price for my car. He was a genuine pleasure to work with!

Gregg Elmore stands out!

I met Gregg today when I approached Haggerty Ford to purchase my 2008 Escalade. There was to be no car to replace it, this was a straight sale of a nice car that I no longer need.Gregg was professional and competent and accurately assessed my car and contacted several sources to arrive at a fair price for it.I can recommend Gregg - he is down to earth and easy to work with.

Wonderful and friendly

Gregg Elmore was very nice and easy to talk to. No pressure what so ever!

Service Dept. Visit

Eric checked me in and out. He was very courteous and professional. Dave V. mgr. made sure everything was handled properly with car before he left for the evening. He made sure he stopped by me and explained everything to me. I very much appreciate that he did that. Your service department was great as always.Thank You.

Truck Owner

I have a 1998 F150 truck (I am the original owner). My experience started when I tried to replace my remote keyfob. I was told the best solution would be to buy a cover for my keyfob that try to find a replacement. Which I did and save money in the process. I told myself then I would let the Haggerty service department work on my truck in the future. When my leaf spring shackle broke I took my truck in and I was very comfortable with the discussion of what repairs would need to be made and because of the age of my truck what parts could be saved and not replaced. Additionally I had them check the front end for addtional repairs and again the honest discussion realy help me make my decision to allow them to continue with the repairs. When the repairs were completed the service guy Eric and I walk around my truck and discuss the changes made and not made. My personal estimate of the cost ended up being much higher than the actual costs. I also did not feel pressure to And my truck drives greats now. I would definitely recommend the service department. Thank you Service Department great job.

great service when we bought our vehicle

My 2015 ford escape has a shifting problem. The tech reprogramed it but still not working quite right. Will need to set up a return vist which is hard because we do live a long distance,but area ford dealers really treat us bad.

Great Service

Service And Staff Was Excellent As Usual I Know I Can Trust Haggerty Ford And Its Staff And Thats Why I Keep Coming Back.

Great service

It was great and staff helped me in getting my desired car and my requirement

Great Service

The Haggerty Ford Service staff is always very helpful and pleasant.

Refreshing experience

From my initial inquiry, responded to by Tara, and great car buying experience thanks to Greg Elmore and Chris in the finance dept.. I never felt B.Sd , or pressured. Great staff, and steady stream of people having their cars serviced says a lot for a dealership. I will strongly consider taking my purchase back to Haggerty Ford before ever getting near Roesh Ford in Elmhurst! ( Roesh ford of Elmhurst were to afraid to deal) Worked out for the Best , thanks again Haggerty Ford of West Chicago.

Best experience ever buying new/used

Greggs relaxed yet knowledgeable demeaner made this purchase the best I've ever experienced at dealerships. I shall definitely endorse Haggerty Ford in West Chicago!

The ONLY place to have your car serviced!