Gwinnett Place Nissan

Waste of time still no price provided!!!!!!!!!

Very bad customer experience. I found a car on the web for 10,954 and below the price was an offer to click for the sales price. I click and NO SALES PRICE PROVIDED. It then directs me to peovide name email etc so i asume mabe thell provide it via email. NO SALES PRICE PROVIDED via email. I then get a call from a very nice lady Raven and i ask about the price and she tried but Still no price provided via phone. Im told you must come in for a price, so i make an offer of 10000 cash out the door since they would not provide there sales price. I come in and again ask can tgey do ot forr my price. I get the run around and talk about there process. Just give me a price. Finally a salws manager comes out and says they cant do it for 10000. ok fine no problem. Through the whole process they STILL DID NOT GIVE ME THERE SALES PRICE!!!!!!

The Best

I got a great deal from Garrison Major. I am first time buyer and they gave me a great deal. I'm recommending to family and friends.

Mr t williams

Got a great deal salesman helpful finance process slow

I got my first New Car!!

I have finally bought my first brand new car with the help of Garrison and Jacob from Gwinnett Place Nissan!!! They were very helpful with everything and I didn't even have to haggle like you normally do at car dealerships. They gave me the best price up front! Thank you guys so much!!!

So Helpful!!!

This dealership truly knows how to take care of there customers. I was greeted by Garrison Majors, and he was very helpful with helping us find a car that was in out budget and his manager Jake helped us out with the financing aspect of the deal. I would definitely recommend this place to anyone!

Absolutely Horrible!

After my 65 year old mother-in-law traveled 4 hours to purchase a car that we called about beforehand, we got there and the car was not working. So that the trip was not wasted, she decided to look at another car. After deciding on that car and sitting in the dealership for 6 hours we were finally out of there with a 2010 Altima. After having the car for a month, my mother-in-law received a letter in the mail saying that her loan was declined. We've been calling for 3 days trying to get Sales and Finance on the phone to help us resolve this situation but we keep getting sent to voicemail boxes that are full and no one will return our calls. My mother-in-law who is 65 years old is very afraid that she is going to lose her car and very upset but no one at Gwinnett Place Nissan seems to care enough to give us a call back. This has been a very horrible experience and I would not recommend this dealership to anyone. They are very unprofessional with bad business practices and do not value their customers. It's all about the sale and once you're out of the door you can forget about customer service at that point.

Absolutely Horrible!

After my 65 year old mother-in-law traveled 4 hours to purchase a car that we called about beforehand, we got there and the car was not working. So that the trip was not wasted, she decided to look at another car. After deciding on that car and sitting in the dealership for 6 hours we were finally out of there with a 2010 Altima. After having the car for a month, my mother-in-law received a letter in the mail saying that her loan was declined. We've been calling for 3 days trying to get Sales and Finance on the phone to help us resolve this situation but we keep getting sent to voicemail boxes that are full and no one will return our calls. My mother-in-law who is 65 years old is very afraid that she is going to lose her car and very upset but no one at Gwinnett Place Nissan seems to care enough to give us a call back. This has been a very horrible experience and I would not recommend this dealership to anyone. They are very unprofessional with bad business practices and do not value their customers. It's all about the sale and once you're out of the door you can forget about customer service at that point.

Great Customer Service

This dealership made it really easy on me when buying my car. My salesman, Garrison Majors, was fantasting and very patient with me. Great Job Guys!!!

Best Customer Service

J.J. Fang was an Excellent Salesman. He was honest, genuine and assured we were purchasing the vehicle that we truly wanted. I recommend everyone to ask for J.J. Fang!

The dealer who makes me smile

Thanks to the outstanding dealer Jaemin Suh, I am driving my first Nissan, Versa. I am 100% satisfied with the car, the price, the warranty. Thank you Suh

Happy with my new Frontier

Very happy with my new Frontier and thanks to my salesman Martin Rand, I had an excellent experience. Gwinnett Place Nissan was willing to work with me to get the deal I wanted.

Cynthia

I appreciate everything that Rahsaan and Anthony did to ensure that I stayed within my means and drove away with the car I loved!! I know it challenging but we got it done!! Lol!! Thanks bunches guys!! You Rock!

The best Dealership overall

The best Dealership overall! Customer service was over the top. Thanks to J.J for his southern hospitality. Keep up the good work.

Worst experience I've ever had

Before I was even out of my car, I was being insulted. Even the receptionist was rude. There is absolutely no reason to subject yourself to this place. I was lied to on the phone before arriving, lied to directly when I got there. If you still decide to risk this place, you deserve what you get.

Great Customer service

Great service. Chris D always goes above and beyond to accommodate my needs.

the worst dealership

Don't go there, stay away from that dealership and you are not going to lose your time, patience and the most important, your money.

Superb experience !!!!!

From the time I entered the parking and from the time I left the experience was perfect .... My sales person Joe Yusuf was very friendly, professional, and wasn't pushy. He listened to what I had to say wnd what I needed without cutting me off ... I didn't even plan on buying a car last Friday but everything went so smoothly and I left with a 2016 Nissan Sentra which was greatly needed ... This purchase will change my life and I am thankful... The rest of the staff and manager was great as well !!!

RUN FOR THE HILLS!!!!!!

WHERE DO I START....MAYBE I CAN START WITH HOW I HAD TO LISTEN TO THE GENERAL MANAGER(VINCENT SUMPTER) SCREEMING AND CURSING AT HIS STAFF...OR SHOULD I START WITH THE LOUD MUSIC THEY PLAYED WITH CURSING AND DEGRADING LYRICS TOWARDS WOMEN...HOW ABOUT I START WITH THE WAY THE SALESMAN CAME OVER WITH A WORKSHEET FULL OF B.S NUMBERS WHICH I WILL MAP OUT FOR OTHER PEOPLE SO YOUR AWARE ABOUT HOW THEY WILL ATTACK YOU.....I DO WANT TO GIVE A SHOUT OUT TO THE SALESMAN THEY FIRED IN FRONT OF CUSTOMERS.......SO I'LL START WITH THE FACT THAT I CALLED IN FOR A VEHICLE DIDNT NEED TO KNOW NUMBERS BECAUSE THIS DEALERSHIP HAS PLAYED GAMES BEFORE WITH PLENTY OF PEOPLE AND BECAUSE THE COMMUNITY IS SMALL PEOPLE TALK......SO ALL I NEEDED TO KNOW IS IF THEY HAD IT...SPOKE TO EBONY IN THEIR INTERNET DEPT SHE WAS ALL THAT WAS GREAT ABOUT THIS PLACE.....CAME IN AND WAS ATTACKED FROM THE MOMENT I DROVE ON THERE LOT......SO SIDE BAR PEOPLE BE PREPARED TO BE STOPPED WHEN YOU ENTER ON THE LOT TO BE ASKED WHY ARE YOU THERE...I TOLD THE GUY I WAS HERE FOR GROCERY SHOPPING AND PULLED AWAY.....THEN HE WALKED OVER TO MY CAR AND WAITED FOR ME TO GET OUT ALL SAD LOOKING..AS IF HE LOST HIS BEST FRIEND AS SOON AS I GOT OUT I SAID NOT TODAY AND NOT WITH YOU...WALKED IN AND MET A DIFFERENT SALES GUY WHO I TOLD WHAT I WANTED HE WENT AND GOT THE CAR WE TEST DROVE AND WENT RIGHT TO THE NUMBER PART......NOW THIS IS WHERE IT GETS TRICKY AND I AM GOING TO MAP OUT HOW THEY DO IT SO YOU CAN EXPECT THIS.....I WILL TRY TO DIAGRAM HOW THE WORKSHEET WILL LOOK.........PRICE..DISCOUNT...WARRANTY...GAP...TAX...TAG..FEE...SO WHAT THEY DO IS TRY TO ANGLE IN WARRANTY AND GAP WITHIN THE FIRST TIME THEY SHOW YOU FIGURES...ITS A WAY FOR THEM TO MAKE MORE PROPHET OFF YOU...ALSO THEY CHARGE YOU FOR SOME STUFF CALL ZACTEK WHICH THEY SAID HELPS PROTECT YOUR CAR...THE ANGLE IS FOR YOU TO ONLY NEGOTIATE THE WARRANTY AND GAP AND ZACTEK NOT THE PRICE OF THE CAR...THE MINDSET IS TO KEEP YOU OFF THE PRICE...DENY ALL OF THE EXTRAS AND GET BACK ONTO PRICE WITH THEM KEEP THEM ON THEIR HEELS....NOW THEY HAVE A SYSTEM OF TRYING TO FORCE YOU TO BUY WHICH IS AFTER THE SALESMAN THEY SEND OVER A A.S.M WHICH IS A SMALL VERSION OF A MANAGER...THEN WHEN HE CAN'T GET YOU TO MOVE THEY SEND OVER THE DESK MANAGER...IF HE CAN'T GET YOU THEY SEND OVER A LARGER ROUND GUY WHO STATES HE IS THE GENERAL SALES MANAGER....YOU HAVE TO PAY ATTENTION TO THE SETUPOF COURSE I DID NOT BUY DUE TO THE WAY THEY TRIED TO GET TRICKY WITH THE PRICING AS WELL AS THE WAY THE DEALERSHIP GENERAL MANAGER YELLING AT HIS MANAGERS TELLING THEM THEY WILL ALL GET FIRED IF THEY DON'T SELL MORE CARS...NO CUSTOMER SHOULD EVER HEAR THAT...MY SALESMAN WAS THE ONE THAT TOLD ME THEIR NAMES AND HOW THEY OPERATE HE ALSO WAS OK JUST SAD HE WORKS THERE.....I WOULD RECOMMEND ANOTHER DEALER SUTHERLIN IS OK I GOT MY CAR FROM NALLEY NISSAN THEY HAD THE SAME CAR BUT WAS 2,000.00 LESS AND NO ISSUES IN THEIR DEALERSHIP.....TRUST ME RUN.......I NEVER PUT IN A REVIEW UNTIL NOW...THE STORE IS GOING DOWN AND HAS BEEN FOR THE PAST COUPLE OF YEARS...GWINNETT PLACE NISSAN USED TO BE THE PLACE TO GET A CAR NOW ITS JUST THE PLACE TO GET A BAD DEAL....DROP THE MANAGEMENT STAFF AND START FROM SCRATCH THEY MIGHT HAVE A CHANCE AGAIN.

Went from Florida to there, would do it again!

We had such an amazing experience buying our car in Nissan Gwinnet place. Everything Start when looking for a specific car in a specific color, we live in Florida, so we were unsuccessfully looking this car for a while , couple of days later in a friendly talk Mr.Salvador Perez who works in the service center told me to check their online inventory, saying they usually have really good deals and nice cars there so maybe I could find what we were looking. And we did!, so he encouraged us to consider to travel from florida to there, so he put us in contact with Mr. Art Marbury who was incredible helpfull and kind. He gave us a incredible deal for the car considering we was already needing to pay fly tickets to there and then, drive all the way back, he also took care of all the tax,tag and title paperwork so we don't have to worry about dealing with extra paperwork and fees for buying the car out of state. He left everything ready for our arrival!. By the time we got there everything was set! we saw the car, we loved it, it was used but looks like brand new! all the paperworks ready to sign, we couldn't ask for more!. Mr Marbury couldn't be there to close the sale but he left Mr. John Lopez in charge who was very nice since the moment we walked in into the dealer, he showed us the car, gave us a ride to try the car, explained every single thing we didn't know about the car, with a lot of patience and kindness. We found a little scratch that worried us a little bit but Mr Jhon took care of it and got it fixed!, in the meanwhile, knowing we were visiting and without transportation, he provided transportation to us so we could go out and take lunch while they finish all the details. I cant say with words, how happy we are with our new car, and how gratefull we are with Gwinneth Place Nissan for giving us the best experience ever buying a car, it worth the travel and we would do it again. We want to say also thanks to Mrs.Tamara who took care of a misunderstood we had with the tag agency down here in Florida. She is very professional..PD: You guys together are such an great team!

LOVE my Maxima Platinum

Went in for service on my girlfriends 2013 Maxima and the service department went above and beyond to accommodate her. So much so that I decided to get a 2016 Maxima for myself. We were paired with Ronnie Vaughn in sales who was referred to us from the Service department. He went above and beyond in every aspect to ensure the process was smooth. He made sure that every feature and color request was accommodated and the 1st time in my life I got the EXACT car I wanted without compromise. Definitely can't wait to get a new Pathfinder in the next few months and will be seeing Ronnie for that as well.

Andy (Anwar) Yusef Makes Car Buying Simple

Andy Yusef is an awesome salesperson who made the car buying experience simple and painless. Thanks to Andy, I'm glad I bought my 2015 Juke from Gwinnett Place Nissan!

Executive Director

I received outstanding customer service from Joe Yuri. I would recommend him highly.

Joe Yusuf was great

I came into your store skeptical butJoe Yusuf put me at ease very quickly and I got the car I deserved and needed He would not let me leave until I was satisfied

Great Experience

Needed to purchase a used vehicle quick, as my Pearl finally gave up the ghost. Was looking at a Nissan Murano at another dealership and was having a not so good experience. My daughter found this one, my son in law called on it and negotiated with Jeremy on it. By the time I got there, all of my paperwork was completed. All I did was test drive, sign my name a few times and Jeremy handed me the keys. Couldn't have been easier! Jeremy was perfect! Called several times that week to check how things were going. Highly recommended!

Nissan

Gwinnett Place Nissan was excellent and very friendly. Jeremy Duboe helped me and was very patient in helpimg me find an amazing car!!! Anyone would have a perfect experience!

DONT GO THERE!!!

Saw A Nissan pathfinder online for 21214 after filling paperwork they told me it was 10k more that what they had online I was browsing online for a Nissan pathfinder saw one in their website for 21k. I call to see if it still available. the girl (Ashley) told me that it was. I told her I was going to be there later that afternoon.. after 10 min she call me back and tell me that I can even get it cheaper than that. so I say ok I will be there in the next hour. got there sales guy shows me the SUV i told him we liked it and he took me to his desk to do paperwork.. he tell me to fill out the credit app. i told him i was trading in a Altima 2014 with 33k miles. he takes he paper to the back office to the sales manager and comes back and ask me how much i saw the suv for. i told him 21214 and showed the web on my phone even his desk computer had 21214. he brings a paper that says 31k but tells that is ok that they going to honor the 21214. So he scratched the 31k and change it for a 21214 added the taxes dealers fees etc.. also tells me they are giving me 9500 for my car.. i said ok.. and he makes me and my wife put initials on the paper agreeing to the numbers. so after waiting for about 15 min he comes back with another guy telling me that the price on the internet was wrong and that they was not going to sell it for 21214. and i told him that that is false advertising because they had it posted on the web for that price and i called to verify and they called me back to confirm just to get me to the door.. then he tells me to wait. we wait for another 20 min. Sales manager Ronni bring another paper with the price at 22k and now giving me 4500 for my car...My wife tells him that how 20 minutes ago we were offered 9500 for the car an now 4500. that they just trying to make up numbers for the false advertising.. then after he try to play us for stupid he goes away and comes back and i tell him i take the suv for the 22k but no trading and he tells me no... i tell him i would like to see the store manager ans they get a guy Name Hussein. I explain the situation and what he tells me is that how I'm going to believe a girl that only make 10 dollars per hour.(Ashley). well next day me and my wife discover that both credit been it with hard inquiries.. We signed the credit app base on the first numbers wee agree to. no for the one they came back with..

Great Experience

Great experience , got a great deal on a brand new Nissan Murano. Rubin Green was a great salesman

Mr teko Houston and the place was spotless

Everything was wondering mr teko Houston did think love i couldn't ask for better sales men....

Happy customer

Jeremy, zack and Jessica went above and beyond for us!! I cannot tell you enough, how exceptional they are!! Thank you! What a great team!!!!THANK YOU!!!

Service

Had my car serviced at Gwinnett Place Nissan, Gwinnett, GA. Chris was the service contact. He got my car in when he promised and the car was finished at the time he estimated. I would go back for other service.

Great place to buy a new car

I went to Gwinnett Place Nissan to hoping to buy a car. My credit isn't the best so I thought I could only get a used car. I was introduced to Gerson Berrio, Sales Consultant, who sat down with me and went over my credit situation with me. He told me they would help me get into a new car! Gerson and his team at Nissan got me into a new Nissan Versa with payments I could live with. I can't thank him enough for spending so much time with me and working so hard to get me my new car! I will be going back to Gwinnett Place Nissan when I'm ready for my next car.

Bad service, not helpful

Had oil change there. It was cold that day, Jeff told me their car wash is frozen, so can't give me a car wash but will give me a rain check. While I was waiting for my car, other customers were having their car washed. I asked to check the tire pressure light. He didn't give me the rain check for car wash, didn't check tire pressure light, as it was still on. Instead he tried to sell me the tires and my tires are still in decent shape. I'm very unhappy with their services particularly with Jeff.

Great experience - two new cars in one day!

We visited Gwinnett Place Nissan in Duluth, GA to test drive a Rogue for our almost 16 year old daughter. We had no intention of buying new; we wanted to try out the car to see if we liked it,and then see if they had a used Rogue on the lot. My husband has been looking at the Maxima from afar for about six months; I told him that he should look at it while we were there! Our sales associate, Carl, and the manager, Darrow, did an excellent job of pursuing the best deal for us - and we ended up buying BOTH cars! We were very impressed with the time and patience they had for us, and at their tenacity for pursuing the very best deal. We were thrilled to be able to get a NEW Rogue along with the Maxima!

Great Experience

I purchased a new 2015 nissan rogue from gwinnett place nissan in duluth and had a wonderful experience with the sales associate Kyle Johnson

Nissan Repaired - The First Time!

Chris Dendy was my Gwinnett Place Service Manager on Dec 18, 2015 regarding my extensive auto-repair requirements and I would like to take this opportunity to extend my deepest gratitude and appreciation for his courteousness, tenacity and devotion representing your organization, ascertaining and resolving my Nissans repetitive emissions issue(s). I dont have many occasions to acknowledge and commend exemplary customer courtesy and services, consequently, I felt compelled to share this recognition with his immediate and upper management echelons of authority. Mr. Dendy convinced me that Gwinnett Nissan will go the extra-mile to maintain the integrity of their classic and legendary customer service. Upon failing my emissions testing (twice) and spending close to $1000.00 at other repair facilities (over a period of over 3 months), I was planning to trade my Nissan for a Toyota or Honda, however, due to the commendable customer attention from Mr. Dendy and the Nissan Service Department, I have reconsidered switching to Toyota or Honda and concluded that Nissan will continue to (indefinitely) occupy my garage! Thank you for repairing my vehicle correctly and the First Time! With Professional Appreciation & Very Best of Regards, JCR

Gwinnett Place Nissan is the best

Mike Taylor at Gwinnett Place Nissan is the BEST! He explained everything..and made me feel comfortable about what I had to have done to my car. He is the first person that didn\'t make me feel like I was being taken advantage of being a female and not knowing much about cars and repairs. Everyone there make you feel welcome!

A little dissatisfied

I bought my new SUV a while back, the sales rep Joe Hammer was nice and very helpful, Semir was terrific on the financing part. Everything went well except the after situaton that happens. I gave the sales rep two active email addresses for the survey to be sent on either one. He in turn opened a personal email address and password under my name for the survey to be sent, when i questioned that " he said, usually he goes in and do the survey himself". I gave him two email addresses, why should he use my personal information to open email address without my consent?

great service and price!

I visited the Gwinett Nissan to fix my car, I was quoted a great price, the office is clean offer snacks while I waited. The best part was the great customer service!

MY NEW CAR EXPERIENCE

My sales person Kyle was very professional, knowledgeable, patient and an active listener. Kyle has excellent customer service skills he went above and beyond all my expectations. I\'ve bought Chevrolet, saturn, ford, and Mitsubishi vehicles over the years and none of those dealerships had the excellent customer service that I received at Gwinnett Nissan and its why I keep coming back. It is also why I recommend them to all my friends and family.

Purchase used car

It was great our sales person Quincy Jones made sure we got what we asked for and was always available to us. Finance person Semir made the end process seemless.

What a WONDERFUL EXPERIENCE!

Renee and Brandon at Gwinnett Place Nissan created an extraordinary experience in my purchase of a 2015 Cayenne Red Nissan Altima They are genuine individuals that made our family comfortable and welcome. They also walked us through the process and answered any and all of my questions.

Gwinnett Place Nissan is worth checking out

Craige at Gwinnett Place Nissan was great to work with - he worked with me to get a fair deal, didn't waste my time, and was knowledgeable about the 2015 Pathfinder I purchased. I had visited a dealership in Snellville that was much closer to my home, but they had limited inventory and didn't seem too interested in working with me.

First Time Car Buyer, with a great experience

I purchased a 2015 Nissan Ultima Special S edition from Gwinnett Place Nissan on the day before my birthday in GA. The salesman: Joseph Harmer was very helpful and provided me with a very good experience as a first time buyer. I drove my new car back to Huntsville AL, the morning after my birthday was was very proud of my purchase.

great service staff

was great service and staff helped out with trade and got in new car

Darrell Johnson

He was very honest.He made us feel like we were his number #1 priorityHe also made us feel like we valued customers.I would definitely come back for more business in the near future!!!

George Mc From Norcross, GG 30092

You get what you pay for, This is no Firestone, Brakes 'R' Us Facility or the like. This is the real deal, qualified, trained, certified technicians who know their business. All work is guaranteed, no fuss, no muss and it is gratifying to talk to a Service Rep who cares, rather than some Desk Clerk who really doesn't care. They will get my business for as long as I have my Nissan Truck and my 370Z.

Quick, Easy, Very Helpful

From the moment I walked in until I found my car, Brandon, really worked to make sure that I got everything I wanted and that I was completely satisfied. The entire staff was friendly and very respectful of my time. They worked to get me what I wanted without keeping me all day. I didn't feel pressured into getting anything either, I would definitely go back when I'm ready for another new Nissan.

Truly Exceptional Service

My salesperson ("Jaime Isaza") was very knowledgeable & took the time to explain the features of the car - he also took the time to explain the difference between each line - for instance the Altima S vs the Altima SL. He also had some great facts about Nissan that I was not aware of and gave me an awesome deal!

Gwinnett Nissan service department

Service tech Mike Taylor at Gwinnett Nissan, Duluth, GA was very courteous and through in explaining service work completed and recommended on my 2012 Pathfinder. Buying experience 3 years ago was pleasant and I have had no issues with the vehicle. No hesitation shopping there again if my next purchase is a Nissan product.

EXCELLENT AUTO BUYING EXPERIENCE

The entire staff and sales process started with listening to what I wanted to purchase and budget. Remarkable staff, no haggling - just good business and seamless process! Jaime Isaza was excellent and worked very hard to please us. We purchased the 2015 Nissan Pathfinder SL at Gwinnett Place - we live in Snellville, GA! Highly recommend...see Sales Consultant Jaime A Isaza to see the difference with the auto buying experience! Charles

Busting Out, Excellent job of allowing me to sell myself.

All the salespeople were helpful and made sure I was taken care of even when the first salesman was busy. The additional staff were courteous and not pushy. I dealt with the salesman and not the sales manager, Great News. Each were friendly and courteous. They allowed the vehicle to sell itself and just answered questions as needed. I will return in the future.

Great Car Buying Experience

Joe Harmer was great, no pressure, took me to the vehicles I wanted. Helped expedite the process as well. Very good experience.

Kyle Y R the best, not pressure at all to buy.

During the purchasing experience; There was not ANY pressure throughout the whole ordeal. This was a FIRST. Gwinnett Place Nissan. Midway, Ga. Truck, Frontier, Nissan.

Great Experience

These guys are professional and courtesy! I was apprehensive about buying a new car. However the experience was beyond what I thought possible. I am extremely impressed with Darrow, Austin, and all of those we met at Gwinnet Place Nissan. Thank you!

Car sales like it should be

I brought a car from here a couple of weeks ago and despite the bad rating's this place has I thought I would give it a try due to it being close to where I live. I was impressed how when I pulled up the salesman was outside but did not bum rush me as soon as I got out the car. Introduced his self and was very well pleasant to talk to. I went in wanting a certain car at a certain price but due to my credit that was not happening. Joe explained everything in a very professional way. I ended up with a nice 2013 Altima. It was nice to have bad credit and someone not only help me but not make me feel bad about myself and not taking care of My credit. Need more like Joe Harmer. Thanks buddy!!

Worst experience in along time

Couldn't even sit in a car without giving them my full information and speaking with a manager. A car on the lot was unlocked and when I opened the rear hatch to look inside the salesperson closed it and said I would first have to come inside. Couldn't even sit in it. We're considering several cars and aren't ready to be "contacted" by 6 different car dealers. The car id for my wife and is her decision. I simply wanted to sit in it to see if I fit comfortably, but they wouldn't let me. Luckily there are other dealers out there. Salesperson was nice enough, not his fault just a stupid company policy.

Don't waste your time

Had a 2:30 pm so called "VIP" appointment to test drive a used Leaf. Got to the dealer and our sales person, the so called expert, told us sorry was in a meeting not ready for you then passed us off to an unsuspecting, unprepared sales man. After 20 mins was taken outside to see the car only to find out ironically it was just "sold". When we asked why we were not told in the previous 20 mins, we received attitude and were told by manager "I didn't know because I have been in a meeting. We can't hold it for you. It is first come first serve." At that point I should have known what we were in store for. We agreed to drive another Leaf and but they couldn't find the keys. After 10 mins the keys were located and we went for a what they called test drive - they would only let us go about 3 blocks. When we returned we asked the price of the car. We already knew because we had looked it up online while waiting for them to find the keys but the sales person refused to answer. We asked a total of 10 times how much the car was before he disappeared for 15 mins to find out. Once back the price was considerable lower than the advertised price. We asked to take a moment to discuss. As my husband and i were talking about the numbers a young man stormed into the cube, ripped the paper out of my hands and told us he was the "finance" guy and there is a typo on that. Then he proceeded to say "you came to see so and so car right let me look up the price" and he started searching the internet for the price. How could he know there was a typo on the quote price if he didn't even know the price??? Bait and switch. My husband asked why they were reluctant to tell us the price, that we had asked numerous times within the last hour and a half to which he replied "Have you ever bought a car?" in a condescending tone. Needless to say we got ready to leave. As we were gathering our stuff the GM comes over and says "so I hear you have a problem with our price. We are very competitive for the market." I told him the issue was not his price. I came in ready to buy a car in this price range. My issue was with his staff and due to the way I was treated I would not be purchasing from them. There are plenty of other dealers in Atlanta and I would be going elsewhere. This place just sees dollar signs and really doesn't care about the customer. If you want to be ripped off, talked down to and given the run around, by all means please visit Gwinnett Place Nissan. Wish I could give it negative stars.

Just Purchased another vehicle from Gwinnett Place

Nathan Bell is a very ethical man. I also feel that my service advisor is a very professional man. I also met Tina who wanted to make sure I had a good transaction.

BAD Customer Service

Called talked to a sells men Alex told him what we was looking for filled out application Alex was fixing to be leaving and said he would talk with his manger the next day to see if he got it. Called the next day Alex was off talked to another sells person. Called back the same day cause my husband wanted to talk to him when we called the lady said wasn't nobody there named that sent me to sells and guess what there was! He then told us we would need 15,000 down on the van we wanted and yes he said $15,000. Never in my life have i heard of having to put that much down on a van. Next day a lady called me about what car i was interested in. I told her what was said she said that cant be so and she would call me back ummm no call back.So we called back and left a message for alex and still no call back.

customer service friendly

I was very satisfied with my overall visit at the dealer ship. everyone was very courteous and customer friendly. They made sure I was comfortable throughout my visit. The layout throughout the facility was customer friendly. I like the idea that I was assigned one particular person to service my vehicle.

Great expirence

it was easy and great expirreince , stuff was friendly and helpful Gwinnett Place Nissan , Nissan Altima

clean fatilities,great service,patient,kind,smile,

I received a excellent service congratulations Gwinnett place Nissan and your employees,congratilations to Darrel Johnson JR and the guy serve me on June 27 2015.

Gwinnett place Nissan is AWESOME!!

The service at Gwinnett Place Nissan is ALWAYS great!! You are always treated well, given updates on the time frame of your service, well taken care of provided with a printout of other issues they find during your service and i think it's awesome that they do a complimentary wash/ vacuum of your car. I honestly love having service to my car done here.

Service dept

Let me tell you how inappropriate and ignorant their service dept rep is.I had an appointment today around 2:30. So, my husband took my car to the dealer. Obviously, their alignment machine was broken, yet no one called us to notify. (So? We wasted about an hour of commute back and forth)I called around 4 pm to ask when it would be fixed to reschedule. Kyle Mack( service rep) answered my call and said he doesn't know. So I expressed my disappointment for not calling me to tell me that they can't work on my car.He said Gwinnett Nissan gets more than 20 cars per day for alignment and he can't call every single individual to let them know. (Really? Why do you have my phone number on the record then? What's the purpose?)So I asked, is there any way I can have them to call me back to reschedule when they find out by when the machine will be up and running.Kyle replied he has no time to do such thing and dealer is very busy and they NEVER call to ask when the customer would want it to reschedule. He also said just keep calling every day till find out when.(GREAT!! So he is the only busy one? What am I doing everyday? I work too as much as he is)He kept repeating how many cars they have to take care of every day.I said I didn't call to hear what they do every day. Then he replied I am not understanding what he is saying.When I asked him to transfer me to Michael Taylor, without saying "plz hold" he just cut me off while I was asking.If this is how Gwinnett Nissan is training their service reps, you guys have long way to go and need to work on CUSTOMER SERVICE.

PURE TRICKERY

Recently traded my 2012 sentra for 2015 altima,promised myself never would i buy from this dealership again, as to previous promblems i had with my 2012,and 2010 sentras ,being lied to previously about my 2010 being certified,which wasnt, , now my 2015 altima , when i purchased it said i wanted same warranty i had on my 2012 sentra, my policy on my 2012 cost me 1200,when i was given the price on my 2015 altima was told it would be 2400, now almost double, i moaned , he groaned nothing came of it, til i needed to use it, heres where the trickery comes in to play,my 2012 had platinum PLUS, my 2015 just platinum,so my dings ,dents, tires ,towing and other things are no longer covered, great i paid double and got less,when i had 3k miles on the car, i had gotten a nail in the tire,on my sentra this was covered, so assumed it was also covered on my altima,which wasnt since the finace manager only had given me platium coverage,,reallly,,,,when i signed contract only saw silver bronze and platinum, didnt think they would sneek a platinum plus, anyhoot,,to repair the nail in tire they wanted to charged me 90 bucks to fix, ,,,,,90 bucks,,,,,, hope you gonna put a new tire on there ,,nope that was only for a patch,,,,,, wound up going to discount tire and they did it for free,, now i can live with , but today went in for oil change and tire rotate, and was told i need to replace my brake fluid since it was contaminated also needed a new cabin filter and engine air filter, car has 14,000 miles are you kidding me, this place does not give a crap about there customers , or they wouldnt try to screw you no matter how loyal you are,if i need all that at 14k im scared to go in again , whats next new engine, oh no thats under warranty,,,,, there are many other reasons to stay away from this place, which i intend on doing, i will say there is one bright spot in my dealings at this place, Renee Colvard, she is awesome, also im so upside down from trading my cars in at this dealship, when u want to trade in go elsewhere, they will give u close to nothing,i had 9,000.00 negative equity when trading my 2012 senta,also kept my cars in mint coindition, they resold both my cars before the ink was dry on my new contract,,,, and they have the nerve to screw me on my maintenance package, this place is why dealarships have a bad reputation,,,,,,

Great Service

My experience was very pleasant, the service area was clean and Mike my service consultant was very professional and efficient. Mike went through all of my issues with my vehicle and also gave me a copy of the repairs that require immediate attention. Overall my experience here has always been great.

no customer Service

Was looking for a new car and visited this delearship. I couldn't complete the deal because I didn't have one of the document they needed. The sales person didn't have courtesy to even offer other options what they have or any sign to earn business. Amidst of our conversation, a lady comes into the office where we were sitting and starts talking without introducing herself. As we walked out of the office, I wanted to express my dissatisfaction and that lady asks the sales guy to go talk to another set of people who weren't even seated nor attended. Finally a gentleman walks and says he is the manger and tries to ask is the issue about money negotiation. After I explained what happened, he said the rules come in from corporate and they couldn't do anything. I didn't ask them change rules for me but treat customers properly. I personally don't recommend this dealership for anyone.

Sales Managers are incompetent to deal with customers

I recently purchased my 2nd Nissan vehicle. My most recent purchase was 2014 Xterra - After stopping by today, I was told only 1 key was available and was sent to service department where I could purchase a 2nd key for a Ridiculous price. Secondly, my wife gets in the car as we are driving off, realized only 1/4 of tank of gas in the car. I have never purchased a car when full tank of gas was not provided. Now this is what tops it all off, I have left 2 messages with the GM - TOM and yet to receive a returned phone call. After 4th attempt, I was able to get Cayce one of the Sales Mangers to pick up. He certainly had an attitude and seemed to be unwilling to help me at all! Atlanta has plenty of other dealerships to buy from and someone needs to revisit customer service and how to deal with customers.

Worse Experience at Gwinnett Place Nissan

On March 17th 2015 I went to Gwinnett Place Nissan Duluth GA, for an appointment with Clay Taylor (Salesman). I met him around 4 PM. He seemed like a nice guy and showed us a few SUV's we were looking for. We liked the Nissan Pathfinder S model. I asked for a Red color, leather seat and Rear view camera. Also, I wanted to trade in My 2008 Chevy Uplander (110K). Then they ran my credit and told me I am approved tier1 finance.At that time Sam (one of the Floor Managers) joined us with Clay. He looked at my Trade in Vehicle and appraised it, and offered me $4000.00. I asked for $5000.00. He agreed and we made a deal.Then they asked for a $500.00 deposit and had asked to fill up a credit card authorization form. The Final price will be $25,500.00 (out the door) after trade as per agreement. And he wanted me to take SUV that day. But, I had asked for RED color. Sam said he can give me Red if I bought the SUV Today. I agreed. Then we signed papers and made a deal. Management and I signed the deal and I got a copy of the deal with Clay's permission. Then Clay said he will call me when the SUV is ready. Next day Clay called me and told me that the car will be here on Friday, and on Friday Clay called me again and told me that I can pick up the SUV on Saturday. So after the last Call from Clay, my dad and I went to pick up the SUV on Saturday, March 21st 2015 around 12:15 PM. We were greeted nicely by Clay and Sam, and test drove the SUV. But, at that time the car didn't have leather seats and rear view camera installed. They said it will be done during the weekday. That was fine, and then they started processing the paper work and running my credit again and took the keys of my trade in Van. After about an hour one of the Owner loyalty Managers Mr. Brant came and told me that they are not going to offer me 5K in exchange of my vehicle. He was unacceptably rude to us. He said the VAN has 180K millage. I am not sure he checked the Mileage of my Van. My VAN has only 110 K, which I told SAM on the very 1st day of the Appraisal.I felt so embarrassed in front of my family and kids. Its like harassment to me that you guys called me to pick up the SUV and then turned down the deal. I walked out of the dealership. I just wanted to inform you all they deceive customers and waste valuable time. I am never going back to that dealership any more after all of this valuable time of mine wasted and the rude salesmen I encountered. Next day I bought an SUV from Atlanta Toyota and the deal was awesome. Buying process was so smooth. I got what I except for my trade in vehicle.

Service

They have the worst customer service. My daughter came in to get a tired fixed and not only did they take forever but they took advantage by charging her an insane amount. I called to see why they had priced it so high, since the Nissan we live buy charges much lower, and the manager was extremely disrespectful and had no concern whatsoever for my question, Way overpriced, do not go here if you want a deal. I was thinking of buying a car from here but that will NEVER happen.

new car

overall excellent salesman very kind. manager great customer service.

Excellent service and staff.

Great people and service. Not one complaint. All of my concerns were addressed, and the car was washed, and returned in showroom condition.

NOT HAPPY WITH THE SERVICE

I got my 2012 rouge bran new from them and over the year they never kept their promise. When i purchased the car they sold me ZakTech which supposed to be applied every 6 months. They said they will give me rental due to long process of ZakTech. However, every time i went to drop the car, they made a big issue about giving me a rental car. And today they did not even give me a rental and asked me to wait for 3 hours. When i wannted to cancel the ZakTech, they said it can not be canceled. I feel cheated and lied. Also, people who supposed to help did not want to take responsibility and can not find anyone accountable for this issue. Therefore, not happy with service and the way they treated me.

Good Facilities, close and convient dealership.

I've been a customer for many years. They have help me keep my vehicle in good condition for a long time now.

salesperson is delightful

Very good experience! I was impressed with how Everything went smoothly. Renee was my sales person and is "very" knowledgeable about the cars and a delightful personality.

Best Buying Experience EVER!

I purchased a 2005 Acura TL for my son and it was truly the best buying experience I've ever had. These people are truly professionals and their customer service was impeccable. Special thanks to Umer Mughal and Samuel Hendrix for their outstanding knowledge of the buying process, and for making this purchase one that I am extremely happy with! If I ever need to buy a car again in the future, I would definitely not hesitate to purchase from Gwinnett Nissan again. They were WONDERFUL! I'm only giving them 5 stars because 10 is not an option! Keep up the great work!

GREAT BUYING EXPERIENCE

I HAD A GREAT EXPERIENCE FROM START TO FINISH.......WONDERFUL STAFF

Great service

Bryan and Austin were very nice and helpful. They made overall process pain free. I appreciate all their service.

one of the best experience

best experience my whole famly are going to gwinnett place nissan excelent service

Great Customer Service

Justin Wilkes was incredibly helpful in my search for a car. The car buying process can be intimidating but Mr. Wilkes made it simple and understandable. I would recommend him and this dealership to anyone.

What an amazing experience

Justin Wilkes gave me an amazing experience while shopping for a new car. He have me a good price and helped during the entire process

Great service

I was looking for a good quality truck searching online and the response time was less than a minute. I had to ask my salesman was he sitting watching the internet. Al Davis Bro good job.

Great service

I was visiting norcross and stopped by Gwinnett Place Nissan. I had the pleasure to meet an amazing salesman,when I purchase my next car I will be back. Thank you for an awesome experience Al Davis

Great fast response

I had put in an interest for a Nissan Armada. Not even 2 minutes later I get an email from my salesperson Ramsey saying he will be in contact with me shorty then not even 1 minute later I received a call from Mr. Ramsey, he gave me a quote on an dark exterior and dark interior with great features I was looking for where I came into the dealership the next day. Great customer service and I bought the car! Ramsey even set up my first service appointment. If you need great pricing and great friendly customer service come down to Gwinnett Place Nissan!

Great service

I came in spoke with Al Davis he is a very nice salesman. If you're in the area ask for Al Davis

Great Experience and Customer Service!!!

If you are in the market for a new car come see Bryan. He will answer all your questions and make your car buying experience unlike no other. Easier car buying experience ever!

Excellent place to shop

Justin wilkes was an amazing salesperson I will be returning to buy another car from him.

Got my new Altima!

I stopped by Nissan one morning at the end of December. I was getting my car serviced at the Mazda dealer next door and wanted to look at the Nissan Altima for my wife. I had always been a loyal Mazda customer and thought that it was ironic that Bryan had just started at the dealership after working for Mazda for 2 years! I wanted my wife to look at the Mazda6, but Bryan was able to tell me all of the advantages of the Altima over the Mazda. I brought my wife back 2 days ago to look at both cars. Bryan was able to get us a better deal on the Altima that had more equipment than the Mazda. Thank you Bryan!

Juke and Versa!

My fiance and I were both looking for cars at the same time. After getting engaged last week, we decided to start our new beginning with a new car. I wanted the Versa Note, while my fiance wanted the Juke. Bryan Nelson was such a pleasure to work with, it made us both so comfortable. He sat us at his desk to go over exactly what we wanted. He even offered us drinks that he bought with money out of his own pocket! In the end, my fiance and I both got the cars we wanted and felt both deals were fair! Thanks Gwinnett Place Nissan! If you are going to see them, ask for Bryan!

Great Service

I received Great Customer service from Brandon Calvin when shopping for a new vehicle. I didn't feel pressured like I was at previous dealerships. I will be going back when I ready to make my purchase!

Bought TWO Leafs!

I originally came in to Gwinnett Place Nissan to take a look at the Nissan Leaf. A lot of my co-workers have been driving the Leaf and absolutely LOVE their car. When I arrived at the dealership, Bryan Nelson was so courteous and knowledgeable that we were a little cought off guard. We expected the high pressure sales tactics that we have had in the past. Bryan listened to what we wanted and needed in our new car to help pick out the BEST car. We knew where we stood on the lease payment BEFORE we even went to pick out the color. After the drive, my wife decided she wanted one as well and leased her own Leaf! Thank you so much for a great experience Bryan! Keep doing what you're doing! And GO STEELERS!

Bought my new Rogue!

I had been shopping for almost a month and a half, trying to get the best deal on the Nissan Rogue with the equipment and color that I wanted. I called Gwinnett Place Nissan to see if they had the car I wanted and to get a quote. I spoke with a gentleman named Bryan Nelson, who walked out onto the lot to put his hands on the car. Not only did he put his hands on the car, but he sent me a video of himself with the EXACT car I wanted. He told me to come in to see it in person, with no obligation to make a purchase. When I arrived he had the car pulled around for me already with a VIP reservation sign in the window of the car with my name on it! The customer service provided by Bryan was second to none and I will be sending friends, relatives, and co-workers in to buy from him! Thanks Bryan!

Brandon was awesom

Visited because of all the reviews I had seen on here. When Brandon greeted me his was sincere and seemed to really be concerned with what I wanted. He did not try to push anything on me or take advantage of me.

Great job!

Went in looking for a new or used car. My credit situation was definitely not the best, but Bryan Nelson, his manager Dawayne, and their finance team were able to get me approved on a car I wanted! Thank you Gwinnett Place Nissan!

Go see Bryan!

Brought the family in to look for a vehicle for my daughter. Spent all day at different dealerships throughout the city of Atlanta and could not find the car she was looking for. We decided to stop at Gwinnett Place Nissan before giving up the search. Bryan Nelson greeted us professionaly and with a smile. He talked to us and helped us pick out the EXACT car we wanted and at a price we could afford. If you want GREAT customer service and a great deal on a car, GO SEE BRYAN NELSON!

Worth the Time & Drive!!!

Brandon Calvin was very professional. He dedicated his whole day to helping my wife find the vehicle she wanted and mind you she is very indecisive. The genuine demeanor of his nature was rare to find in the customer service based business. We did not buy a vehicle from Gwinnett Place Nissan, we bought a vehicle from Brandon. Thank you for the selection process that you implement to find employees like Brandon Calvin. We will definitely be visiting again!

Great Sales Rep

I had a wonderful experience with Brandon Calvin at Gwinnett Place Nissan he was not pushy and took the time to make sure my family needs was taken care of. I would highly recommend Brandon and Gwinnett Place Nissan to all of my fa,ily friends and family.

Amazing customer service by Justin Wilkes

I recently bought a car from Gwinnett Place Nissan and I couldn't be more pleased with the customer service. A gentlemen by the name of Justin Wilkes took an extreme amount of time and care to make sure I was completely satisfied. I will recommend him and this dealership to everyone I know and will be a repeat customer solely on his actions.

HELPED ME ANYWAY

CAME IN FOR SERVICE AND ASKED ABOUT THE NEW MAXIMA JUST WANTED TO SEE IT NOT BUY. AND BRANDON CALVIN TOOK TIME TO SHOW ME AND TELL ME ALL ABOUT THE MAXIMA. MOST OF THE TIME WHEN THEY KNOW YOU ARENT BUYING THEY GET RID OF YOU FAST, BUT BRANDON WAS A GREAT HELP. YOU ALL COULD LEARN FROM HIM

Awsome Experience

Al Davis was a wonderful salesman. Definitely would recommend this dealership

Fantastic service and great salesmanship

A wonderful car shopping experience due to my salesman Justin Wilkes. He was very nce and professional and easy to talk to. He gave very accurate and clean facts about the car I was looking at and was nothing but helpful! Definitley recommending him to friends in the future.

amazing dealershio

Bought my first new car from this dealership. Awesome experience, Justin Wilkes was extremely knowledgeable and professional. Will be returning for my next car

Dont care about repeat customers

I had bought 2 new Nissan Quests from this dealership and recently my 2013 Nissan Quest front dashboard cracked and my warranty was over by 300 miles and they refused to fix it Nissan I guess does not care about customer loyalty.. I would not recommend Nissan to any one Buyer be ware.

SELLING BAD CARS AS CERTIFIED PRE OWNED

I purchased a 2014 Nissan Pathfinder from Gwinnett Place Nissan on November 17, 2014. On November 19 we noticed that the car would sputter when you tried to accelerate after placing your foot on the gas. We then took it back to Gwinnett Place Nissan on November 20 and were told that it needed a new transmission! We had just purchased this car less than a week before that. Before I purchased it I asked if there was anything wrong with the car. I asked why the car wasn't certified pre-owned and they stated, just because they did not want to spend the money to certify it. I paid the extra money, which was $1,995.00 for them to certify the SUV. I then paid an additional $1000 for a warranty on all electrical, motor, any other issues. They certified the car and told me nothing was wrong with it. I already had a bad feeling when I was at the car dealership for hours while the certified the SUV. I asked, is there something wrong with the Pathfinder multiple times. Mr. Johnson, the salesman assured me that there was nothing wrong with the Pathfinder, only that it the computers at Nissan were messing up. Every time I would ask if it was taking so long because something was wrong with the car they would tell me, no, the computers were messing up, there's nothing wrong with the car. This was a 2014 Nissan Pathfinder with only 24,000 miles on it. And less than a week after purchasing it as a certified pre-owned car, it needed a new transmission. We left it there that Friday and was told it would be ready the following Wednesday. Then we were told it would be ready on Friday. Then after calling on Friday because I had not received a call from Nissan all day, we were told the car SHOULD be ready tomorrow, which is Saturday. I have reported this to Nissan's corporate office because although there are no lemon laws in Georgia, they have to divulge to you if anything is wrong with a car, that's the law. And if they don't tell you that something major is wrong with the car that is in fact wrong with it, they have committed auto fraud. I will be following up with this because I feel that they purposely sold us a bad Pathfinder and lied about it when I asked them repeatedly on the day of purchase if there was anything wrong with the car. They claimed that the transmission problems did not show up on the inspection done to certify the car. How is that possible that something major like a transmission problem does not show up when you certify a car? Especially when you had my car for hours looking at it. Not only would I never buy a car from Gwinnett Place Nissan because I feel like they sell bad cars, I may never buy another Nissan period!

OUT THE DOOR PRICE

We were lied to. It sucks. And now there is nothing we can do. Starting tomorrow my wife and I can't drive our truck because Gwinnett Place Nissan? is the only car dealer is the US where you can negotiate an "out the door price" to include tax, title and registration, sign the papers and end up with no title or registration. On top of that, a month and 30+ phone calls later, we're STILL waiting on that extra key and remote...not holding our breath. So to all of our friends in the Atlanta area, I would HIGHLY discourage doing any business with Gwinnett Place Nissan.

Slow Response

Sent inquiry from Cars.com, took them over a week to get back to me. I had my financing ready and I was ready to cut a check. They had some turnover then someone called me with a ton of incorrect facts about the truck I was interested in. Waste of my time - I'm not going to argue with someone over the model year of a truck when I've already done the research. They have aggressive prices - they could sell more trucks if they called you back.

my car is running like a champ will definitely come back

I had my car in for work and my service advisor Thomas helped me to figure out exactly what I needed he was very friendly and very attentive to all my questions the mechanic Moses was also very helpful and came to speak to me and give me information that I needed this dealership rocks and they always do the work the right way the first time the waiting room is very cleanand the staff was very friendly

Never go here to buy a car...

So I realized today that certain people out there will do anything to play a game with you, waste your time and see you fret over the matter. In Gotham, we have the joker. In Gwennitt, We have a dealership who sells Leaf.

Nightmare --- just a nightmare

Nightmare service experience. I was the dummy, had a very bad experience here 3 years ago when It cost me money to get a quote!!! But, I received an attractive offer they the mail and thought I would follow up. 2.5 hours and could not get thenm to explain the offer they mailed to me!!!

Nightmare -- just a nightmare

Nightmare service experience. I was the dummy, had a very bad experience here 3 years ago when It cost me money to get a quote!!! But, I received an attractive offer they the mail and thought I would follow up. 2.5 hours and could not get them to explain the offer they mailed to me!!!

Purchased a Used 2012 370Z

This dealership was not on my list to visit, however I had filled out something online and was contacted by Mr. Nathan Bell. He was very professional and his only wish was to help with my request. I called Mr. Bell and could only visit on a certain day, this happened to be his day off and he asked what time was convenient and made it a point to be there. He was not pushy and just wanted to make sure I had all my questions answered. When we finally made the deal he could not have been more helpful. I would truly recommend this salesman as he made the experience enjoyable,Two issues I had with this dealership were out of Mr. Bell hands One was the sales manager who was very pushy and did not seem to trust my word. Had it not been for Mr. Bell I would have probably not closed the deal.Second was the extreme wait to complete the paper work. I thought that this day seemed especially slow but took over two hours to complete the deal. Once I reached the finance office, they tried to sell all of the add ons, I really thought that they tried to help me make all of the right decisions, and even helped with an extended warranty package. The fact that Mr. Bell was such a true professional and his follow through was the best I have seen I do recommend this dealership. Knowing that there is always rough spots in a negotiation process it was helpful with Mr. Bell in the picture.

Awesome dealership!

I have never experienced this kind of support from a dealership when purchasing a car, ever. They were very patient and accommodating. Everyone was so polite. Their follow up after the purchase is incredible! I would highly recommend this dealership and will probably buy my next vehicle right here!

Out of State Buyer - Very Happy

I'm an out-of-state car buyer and working with Arthur Marbury was a complete pleasure. I coordinated my purchase completely via phone, fax and internet. His responsiveness, thoroughness and professionalism made a difficult situation, much easier. He presented me with the best deal, with his 1st response (other dealers had much higher pricing and more stringent terms). Arthur Marbury is a seasoned professional and I'd definitely buy another automobile through him and his dealership.

Didn't leave with car

Although the monthly payments made me happy I was really upset that I could not take my car home with me the same day because it wasn't "service ready" I did not get the full new car buying experience and I had to wait 4 days to get my car because the service shop people didn't work fast enough to give me my car ready I was unhappy about that.

I needed but got what I wanted!!

I needed a new car, my old one of 12 years blow smoke and died. My brother-in-law and I arrived at the dealership and Brandon Calvin greeted us both and made us comfortable and welcome. He was very knowledgeable about the Murano. I loved the customer service that was delivered. I was really impressed and I will go back there again. I was glad I went to Gwinnett Nissan. It was money well spent.

Pleasant Surprise!

What a pleasant surprise and joy to find men of integrity ( General Manager, Sales Manager and Sales Representative) at Gwinnett Place Nissan! Now that I have found them, I will not go any place else! If you are looking for a dealership to treat you right go to Gwinnett Nissan and ask for Nathan Bell. Tell him Jackie sent you!

Calvin McGinnis Blows a Sure Sale

During the last week of April 2014 I called Gwinnett Place Nissan to arrange for someone to look at my daughters car for trade in and purchase of a new 2014 Altima. I spoke with Omar Talford who said he would have the used car appraiser there and ready when she arrived within the hour and would also return an email with questions I sent him to determine the dealerships best offer on a new Altima. When she arrived she was quickly diverted by Calvin McGinnis to attempt to make a high pressure sales pitch. My daughter called me and notified me that she was not able to speak with Omar Talford and the appraisal had not begun so I asked her to kindly tell them she was only there to get the appraisal to compare to other dealers before making the new Altima purchase. Calvin McGinnis became loud and disruptive after being asked to refer to Omar Talford (who appeared to have printed out my email with questions and left it with Calvin McGinnis ( I could hear Calvin McGinnis in the background on the call), he became irate and said "I'm not going to play that game" (referring to answering the questions regarding MSRP, Invoice and below invoice sales price bid in my email that I required from all dealers before making the purchase) and abruptly left the room.I called and emailed the dealership the next day and several days after to get an apology from Calvin McGinnis and have him call my daughter, but it never came. On April 30th, 2014 my daughter purchased her new 2014 Nissan Altima from Nalley Nissan who provided the best price (22.34% below MSRP with $1,000 NMAC cash, $1,000 Nissan cash and $600 Nissan College Grad Program with 90 day deferred payment in addition to the discount from the dealership) and kindest customer service of the 8 Nissan dealerships that we worked with.The broken system of new car buying in the United States isn't changing no matter what most dealerships say and Gwinnett Place Nissan has the mentality that they won't negotiate with intelligent buyers who have done their research and are not going to pay MSRP or accept high pressure sales tactics. Choose wisely and be aware that many dealerships will hire companies to place positive ratings online to keep their ratings artificially high so read each review carefully. I am not affiliated with Nalley Nissan and don't live in the Atlanta area and have no bias or partiality to any dealership. Hopefully the current model of franchised car sales will be converted to direct sales from manufacturers in the near future with set prices like any other retail business.

Great Experience

I had been looking for a very particular Jeep Grand Cherokee for several months. Through autotrader.com, I saw the perfect vehicle at Gwinnett Place Nissan. No selling was involved since I already knew what I wanted. All that was left was the dreaded negotiation for the allowance on my trade and the purchase price of the Jeep.Over the phone it was set up that I'd be working with Charlan. Shortly after arrival Saturday at the dealership, Charlan greeted me and asked me to wait a short while as he was with a customer. He wound up handing me off to Nathan Bell which was actually a good thing as Nathan was very knowledgeable about Jeeps. We couldn't hammer out a deal so his manager got involved. Eventually, we agreed on numbers after the manager checked *his* manager. I feel I got a very good deal on the Jeep but not so much on my trade. That's why I knocked off a point for Price. I'll be afraid to look at what they'll be listing my trade for!Nathan was friendly, patient, and very helpful. He gave up part of his Sunday to make sure I was completely satisfied rather than have Charlan finalize things. Charlan did get involved in getting the Jeep to Service for a final cleaning of some minor smudges and removal of various decals. Both were on hand as I pulled away in my new Jeep.Overall, a great experience and GPN gets a recommendation as well as either Charlan or Nathan.Regards,MRD

The BEST sales team, working hard together

I had the honor of having Charlon Greg, Russell Cosby & Huynh Tim in my corner. I have purchased over 15 cars in my lifetime, this was by for the easiest, all I had to do was sign my name they did everything else including making a car I could not afford affordable. People talk about getting there dream car, my car is so nice I could not dream owning it. What they didn't know is I was aware of everything going on in this process. They are a true professional, well trained family team. I didn't feel like a customer, I felt like the owner of the company

Great Experience

Purchased a New Nissan 2014 Altima. I walked away from a different dealership on Friday night. My experience on Saturday was Great and I got a great deal and Service with Gwinnett Nissan

Bad Service

I went back 3x trying to resolve my issue and I have been told so many things. The first time was because my intake assembly had not been put back together, it was missing parts.I took it back and the section was found and put together. I went to my my mechanic to have amy catalytic convertor replace he told me my valve covers are leaking,I took it back a second time. when I took it back it was held for 1 day, I never received all call to return or anything, I popped up to see what was going on. I see Kerry from the parking lot, he leave when he seen me not sure why, I waited for a few then he came back. He told me now that the problem was coming from some where else and that I needed to pay an aditianal 2600 to fix my problem. The job was not done right, now I have oil leaks on my drive way that I never had. I know my vehicle and I know I didn't have this major problem when I took it in. I took my car in to fix my license plate light and then I came out paying a 1700 bill for something I was told that was needed because it was really bad. I was assured by Kerry that this repair will fix my issue. Now I have a bigger issue. I went back the third time and I just got the run around and was told now its a new problem and nothing can be done. I am a technician., when you diagnose a issue you figure out what's wrong with what ever your working with and then advise,you dont find other stuff to blame when the client comes back. This is a $1700 lesson that I dont think no one should go through. I was told this will fix what ever leak I had coming from the engine and now I see a leak something that I didn't see before. In the last year that I have had my car I haven't had to add every week oil to keep it from drying out. I will never recommended anyone or take my car to your location. I wish I wasn't going through this issue, I really should had said no when I was presented with the service issue. I was told by one of your service guys that they trust their certified tech before my mechanic. now on my end the certified tech didn't put a simple intake system back together. The funny part about of everything is Kerry offered me a 10% discount if I do the $2600 job. I am complaining about the first job and he comes to me with this. you should have him on the sales floor. I am not a happy customer, I went in for service and came out with a head ache.

best customer service ever!

A month ago I went to Gwinnett Place Nissan, to look for a new car and thanks to Brandon Calvin and his awesome customer service I left with "Blessings"(the name of my car). Thanks Brandon

Highly Recommended!

Hussein is an excellent salesperson. He is very knowledgeable,and patient and also goes the extra mile for his customers. I see that Integrity and exceptional customer service are high on the list of priorities at Gwinnett Place Nissan. They are 'highly recommended" to anyone looking for a great vehicle that wants the royal treatment.

friendly respectful staff clean facility

Excellent sales staff. Christopher Huff was excellent knowledgeable and very helpful. Need a vehicle Gwinnett place Nissan in Duluth is the dealer you need. Thanks Christopher Huff. Keep up the good work.

My new 2014 Frontier

My salesman Chris Ruf was a pleasure to work with. He is very informative about the buying process. He was considerate of my time. He personality is such that he could work with just about anyone. And on that Saturday he got ME! He is calm and attentive. I was overly impressed by his overview of my new Frontier. He was thoughtful and complete as he taught me about my new truck. He seemed to really care that I understood how to safely drive it home. Much success to you. I hope that I will truly enjoy my purchase of a Nissan truck. He has the talent to go the extra mile when he sent me links to items I might want for my truck in the future. He took advantage of all the down time created by the buying process. Wisely. Please get popcorn at the dealership quickly. So my service visits will be enjoyable too.

Art Marbury

Art Marbury is a very professional sales agent, a gentlemen and most of all a friend. I will recommend him to every body I know.

Electric Car Lease Option

The salesman was top drawer. He was friendly and not at all pushy. He gave us a good deal on our Leaf better than other dealers. I hate the "grind" from salesman who used to be door to door Kirby Vacuum cleaner sales persons. His approach made us feel comfortable and we felt at ease choosing what was best for us. Just as a note: We have driven the Leaf for two days and it performs better than our gas car. Our hill is over 13% grade. It is so steep that my son in laws van skidded backward when towing a small boat. The Nissan Leaf chugs right up the hill like a mountain goat. If you drive very carefully the 75 mile range can be increased. (I typically get 2 trees. Ask the sales person) I wasn't aware that there are so many charging stations and I have applied for a net card. So far there has been no need to find a charging station as the range is more than adequate for shopping or church.

Art Marbury

Thanks again Art you helped lots with me getting my new truck. I have enjoyed it every much. you are the best and keep up the good work.

ART MARBURY IS AWESOME

I have purchased 2 cars in the past 2 years from Art and I will never go anywhere else. My son is purchasing a car today from Art. I even trust him with my family. As always, got a great deal !

Hello, I Will be going back soon to this dealership to...

Hello, I Will be going back soon to this dealership to see if a better deal can be worked out. Hopefully the next time will be better!!!!

ART MARBURY

GREAT CUSTOMER SERVICE. BOUGHT THREE DIFFERENT VEHICLES IN THE PAST THREE YEARS. ART SOLD ME ALL THREE. HAVE AND WILL REFER AGAIN FRIENDS AND FAMILY TO ART!!!

Art Marbury IS THE BEST!!!

Art Marbury is the reason why I keep coming back to Gwinnett Place Nissan. He goes above and beyond to provide you with the best customer service. He is friendly, professional and most importantly, HONEST. If you're looking to buy or lease a car, ask for Art! He also has a fridge full of beverages. :)

Excellent experience. Pricing was much better than in...

Excellent experience. Pricing was much better than in Alpharetta and customer service absolutely impeccable. From the time I started negotiations to the time I took the car, it was top notch. All employees were genuinely interested in making sure I had the best possible experience. Thanks a lot everyone.. Love my car!

Art Marbury

Art has helped my wife and I with 5 different cars. Each and every time he's been so helpful with the process. We will continue to lease from Gwinnett Place Nissan.

What a wonderful experience! I will send all of my...

What a wonderful experience! I will send all of my friend's and family in to make the change. Professional, courteous and knowledgeable! Thank you again!

Art Marbury at Gwinnett Place Nissan

In 2006, I was 19 years old and was looking into buying my first car. I met Art and he got me approved for a new 2006 Sentra which was in my price range and I drove the car for 6 years with no problems. 6 years later I decided to buy me a bigger car for when I am ready to start a family and of course Art was there for me again with a new Altima. Art is the best salesperson I have ever encounter. He's honest and trustworthy and keeps his relationship going with all his customers even after you drive your vehicle off the lot. Every time I need something Art is there for me and I even referred a couple of family members to him as well. I live in Buford and I would rather drive to the Gwinnett Place Nissan to conduct business. It's hard to find a great sales person who you can trust and rely on if you're looking for someone you can rest assure that Art will take good care of you now and forever. Shaunda Noel

I came in looking for a new Altima and one of the...

I came in looking for a new Altima and one of the friendliest sales associate (David Londono) helped me pick out the right vehicle. When it was at the negotiation part Mr. Calvin MCGinnis made it very simple. They gave me the best price in town of the back no hassle or negotiation needed. I am very pleased with my experience at gwinnett place nissan and would recommend it to all my family and friends!!!

This will be my six nissan maxima from chris kim ,...

This will be my six nissan maxima from chris kim , nothing but the best price andbest service . Thank you chris and gwinnett pplace nissan for all you great service. Thank you

ART MARBURY

MY EXPERIENCE AT GWINNETT PLACE NISSAN WAS MY BEST EVER FOR BUYING A CAR. MY SALES PERSON WAS VERY CURTIOUS AND MET ALL OF MY NEEDS. .ART MARBURY WENT FAR BEYOND MY EXPECTATIONS TO MAKE ME A SATISTIFIED CUSTOMER. ART IS DEFINITLY A SEASONED PERFESSONAL SALES PERSON. HIS PRODUCT KNOWLEDGE IS STRONG , AND THERE WASN'T ANY QUESTION THAT WENT UNANSWERED... FOR THE FIRST TIME BUYING A CAR WAS VERY ENJOYABLE...I WILL RECOMMEND THIS DEALERSHIP AND THIS SALES PERSON TO ALL MY FRIENDS AND FAMILY. GREAT JOB NISSAN.

Felt cheated big time those people pull the price and end...

Felt cheated big time those people pull the price and end up selling me a 2013 SV model for the price of a 2014 SL . I would never buy from here again. I had to work with 4 - 5 people all said that are salesmen trying to close the deal with me . making me think that they want to help but actually they did not want to loose the big money they were making on us. Felt sorry i did not go on a different place but when you have 3 kids and you are tired and starving you should never rush to make a deal. I know is not fun to buy a car but this was by far my worst experience ever.

I signed on the 27th an agreement with financing through...

I signed on the 27th an agreement with financing through Nissan through Gwinnett place Nissan 8 hours to supposedly finalizing our deal (went in about 12 noon and left when they were closing about 9pm) I was happy once all was said and done except the note seemed a little high. I decided to go back the next day in the morning and see if I could extend the term another year to lower the payment a bit. I went in and the finance person told me it would not be a problem at all took about an hour and I was on my way with the new 5 year and lower payment agreement. Once I returned to Tennessee I started getting a lot of random calls from different Georgia area codes and ignored them because they left no message. On November 18, almost 3 weeks later I go to the Tennessee tag office to get my tags and the tag office says they have not received anything from Gwinnett Place Nissan. I immediately call Gwinnet Place Nissan to find out what's going on. After numerous conversations I was told "come back to Georgia or we can send you a new agreement to save you money. I told every person I spoke to that I sat in the dealer for 8 hours for the deal I signed for which was a 5 year agreement. I also told them I didn't want them to send me anything because I didn't agree to a different deal I wanted the one I signed for. Gwinnett place Nissan Finance Manager Chris Kim told me then he could not honor the deal i signed with Gwinnett Place Nissan and that I would not be able to get my plates. He told me if I did not sign he would just process the first agreement for the 4 year term (note on this agreement was 100.00 more than what I thought I was spending monthly). I ended up hanging up on him because he wasn't at all interested in how inconvenient this was for me after investing 40,000 into the company he works for his only response was I don't see what the big deal is in changing the deal if we are going to send you money, however he would not answer for what happened to the second deal I signed on the October the 28th. The conversation I had with Chris Kim was on Monday the 18th where he said he would just finance the deal for the first agreement we signed. Wednesday evening I still have no account with Nissan so I drove to Gwinnett place Nissan with the intention on giving their car back with no financing, temporary tag expiring on the 26 November and no way to get a tag I was left with little options. Once I got to Gwinnett Place Nissan I had a look around my old car was nowhere to be found (I'm assuming they sold it) which left me with even less options. How do you knowingly sell a trade in knowing that you're not going to honor an agreement you entered into with a customer. The salesperson came to greet me when I pulled up and was friendly. I met with the finance manager Chris Kim and he asked why I was there. I asked him you tell me, I spoke with him earlier that week and on Wednesday 20th I still had no financing. He said that I did verbally and that he and several others had tried to call me. I told him I have heard I had financing before which obviously was not true so why would you expect me to take you for your word. I said ill just call Nissan and turned out I did have financing (apparently they just sent the paperwork over that day). So back to Tennessee I go. Go by the tag office and guess what... they still have not received the documents to process my tags from the dealer. I call the dealer again the person in charge of the tags there Tamara Collins says she has nothing to do with extending a tag and that I would have to go through the Tennessee tag office for an extension. For the life of me I can't understand for the life of me why anyone would conduct business in this way until I did a little research of my own. I have written letters of my experience to the Federal Trade Commission, military of which am a current member and the Better Business Bureau, in doing so I have found 24 complaints against this business in the last 3 years and some of them sound really familiar to mine (look it up). I would urge anyone looking at Nissan to buy one... but ensure that you do not look in the direction of Gwinnett Place Nissan!!! Their attitude towards customers is horrible, attention to detail nonexistent, knowledge of their craft missing in action and their integrity ranks in the negatives!!! As a service member I can't believe this dealer would have me riding around without proper tags after I have done everything I was supposed to that would ensure I am street legal and able to get on base. I have gotten nothing but runaround and my time wasted what a horrible new car buying experience this has turned out to be when it's supposed to a happy time. How many people these days are buying new to stimulate these businesses. I hate even having to call them to do their jobs and quite frankly have given up on doing it! I would urge anyone friend or foe not to shop there!!!

Best Dealership

I went to look at a specific car, and Vernon Davis was my sales rep. He was wonderful and very informative. He added a personal touch by talking about hiself and family. He made me feel like family versus a typical cars salesman looking for his commission. The entire staff at GwinnettPlace Nissan was friendly. The whole process took only a couple hours and I was riding home with my new car. I will use them in the future.

awesome sales man!

My fincee and I couldn't be happier with our purchase! Mr. Art was very good to us. He is a great negotiator. And his sense of humor is the best! Next vehicle we purchased will be from him for sure.

Art Marbury

I have bought approximately 16 vehicles(work and personal) from Art in the past 15 or so years. There is a reason for that. The personal service and satisfaction is beyond what I ever received anywhere else. The service department has always been on the top of it's game and timely when I've needed an oil change or other services. Thanks for being there.

Vernon Davis, Gwinnett Place Nissan

Vernon Davis and the business staff at Gwinnett Place Nissan (Duluth, GA) were friendly, professional and knowledgeable. They were quickly able to find the type of car I wanted, and with suitable features. And the business staff helped me through the lengthy process in a streamlined fashion.

New Car Purchase - 370Z

Great dealership to do business with. Very customer service oriented. My sales associate, Chris Ruf, was great - personable, knowledgeable about the vehicle, easy to work with. Took the time to explain and answer every question I had. Would definitely work with Chris and Gwinnett Place again, and refer them both to everyone I know. Great car too!!

Gwinnett Place Nissan: Good, Solid, Reliable.

We have purchased several vehicles from Gwinnett Place Nissan over the years. It's a family atmosphere there. We always work with Art Marbury in the sales department. Art is a pleasure to work with. He helps us throughout the entire process; from test driving the vehicles of our choice, to making sure we understand the vehicle, and through the actual purchasing of the car. Art always makes sure we understand all the features the car has to offer before leaving the dealership and offers his assistance going forward after the sale. Just as we have many times before, we will be back to see Art and Gwinnett Place Nissan when the time comes to purchase our next vehicle.

Art Marbury

I have leased 4 autos from Gwinnett Nissan and the only reason I continue to do so is because of the leasing mgr. Art Marbury - he has always been professional, fair and, his follow up is impeccable.

I would not recommend this facility to my worst enemy. On...

I would not recommend this facility to my worst enemy. On top of the service director, Jimmy Clarke being a xxxxx, most if not all of the service advisors are either clueless or extremely rude. You WILL wait forever and a day regardless of if you have an appointment. Their communication is extremely poor. The prices are outrageous, they will slap you with hidden "shop charges and disposal fees." At which those can sometime reach over $50 of your bill. I was very displeased with this facility and will not be returning.

I felt important. I was greeted from the parking lot into...

I felt important. I was greeted from the parking lot into the dealership. My salesman, Glen Bland was very knowledgeable and answered my questions. Salvador in finance was very determined to get me financed. I had a very good experience at Gwinett Nissian. Thanks to the staff.

Worth the trip

Best car dealership that we have every experienced!! Worth driving 170 miles to see!! Would recommend this car dealership any day!!

Pathfinder

When I arrived at the dealership I was helped almost immediately. He explained all the features very clearly to me and I decided to buy a pathfinder. When financing came up every detail was explained fully. The entire experience went smoothly. I am here today to get my first service done and couldn't be happier with the overall experience.

customer service is key!

We can buy a car anywhere... But there is a key factor that made the difference for me, customer service. Customer service cannot be bought; this team was willing to work with me, while educating me about various things about each model. As I told the sales team, I can spend my money with any dealership and the customer service here made the difference. It's rare now days to trust you are getting a good deal and I feel confident that I did. Thank you.

Excellent sales process!

I have had many great experiences at this dealership. My salesman was very helpful to me in selecting a vehicle that I wanted. Highly recommend them.

Happy customer!

I have bought all of my cars here even though I do not live in Georgia anymore. They will give you the best price and know how to get things done quickly when you are someone on the go. I don't like wasting time and they can accommodate my needs every time I come to buy or car. I enjoy working with them! Thank you.

Easy to work with and spanish speaking staff!

The dealership is easy to work with and they have Spanish speaking service advisers that make the process of sales and getting your car serviced hassle free. I recommend coming to GP Nissan for all of your needs.

Nice service area

I really enjoy the openness of the service area. They try to give you all the answers as they know then and walk you through what they are doing to the car. I trust their staff and always come here for my service repair needs.

Definitely you have to visit to Gwinnett Place Nissan...

Definitely you have to visit to Gwinnett Place Nissan first before buying a vehicle, is a wonderful place to buy a car and my experience with the sales person and their staff was great.Josias De La Torre

Nissan Altima coupe

The repair service could be fast but for the most part the customer service here is great. Steve H. is one of the most friendly salesperson here

Coming here for 4 years

I bought my car here and my sales experience was great. The service advisors are very nice. I have been coming here four years and trust them very much.

Great Experience!

The dealership is close to my house. Great experience. I came for a battery replacement and oil change.

Wonderful service area

I always come to Gwinnett Place Nissan for my service repairs. They do a great job and have a nice waiting area with a friendly staff.

Best dealership!

I have been coming here for years and really enjoy my sales experience every time. I have always gotten the best deal from them and that's why I keep coming back.

I had good experience at this dealership and have...

I had good experience at this dealership and have purchased 2 vehicles from them over the past 2 years. They will work with you on price and whatever issue may arise. Great customer service!

During my visit to Gwinnett Place Nissan I had the most...

During my visit to Gwinnett Place Nissan I had the most positive experience. The Sales Person Mr Curic has provide an excellent and most professional service. I feel like I was in and out in no time and very happy with my Brand New Rogue. Mr Curic I would like to thank you again and of course I will recommend your business to all of my friends.

Reggie provided great customer service, was very...

Reggie provided great customer service, was very knowledgeable, professional and patient. There was no pressure to make a purchase at any time during the visit. I would most definitely recommend him to friends/family interested in buying/leasing a Nissan vehicle.

Reggie provided great customer service and was very...

Reggie provided great customer service and was very patient doing the transaction. His quality of work was outstanding and I would recommend him to family and friends. The reason why I gave the high rating is because he showed great professionalism doing the entire process.

Nice experience, got the car I absolutely love for a very...

Nice experience, got the car I absolutely love for a very reasonable price.Thanks to David Bradford and other workers that were also involved that I could get my 2012 Nissan Altima Coupe for the best price.

Dino was a wonderful salesman, very low-pressure and...

Dino was a wonderful salesman, very low-pressure and easygoing, engaging and funny, and knowledgeable - he had the answer to every question we asked him. He was patient and made the entire process completely painless. I would definitely recommend the dealership to friends, and will tell them to ask for Dino by name.

Best customer service, great deals, I will recommend this...

Best customer service, great deals, I will recommend this dealer to everyone, John Lopez is best seller !!! Really happy with my new car :) been a customer since 2004

All I can say is WOW im so happy with Nissan of Gwinnett...

All I can say is WOW im so happy with Nissan of Gwinnett Place I leased a 2013 Altima on 2/27/13and Dominic Miller and Mac McCary went to bat for me they both made sure my experience herewas 1 I will never forget and I will for ever be grateful. I had a 4 year old bankruptcy so with a high credit score but no major purchase's like a car or house it was hard to get me approved at firstand I almost gave up a few times but keeping my faith and prayers to god it all worked out greatand I got the black altima I wanted and my credit will be where it needs to be. And a big thanks to my finance guy Semir who was quick and very nice to me and Mike L. who was on stand by when my car was given to me and details about the car was explained to me he was really nice and helpful too....Thanks so much to all of you at Gwinnett Place NIssan in Duluth

Our company has leased several vehicles with Nissan over...

Our company has leased several vehicles with Nissan over the years. Art Marbury always delivers standout service and makes sure the process is seamless for us each time! He's our go-to guy and one of the major reasons we continue to do business with the dealership!

Bad experience with our salesperson and finance manager....

Bad experience with our salesperson and finance manager. Was deceived about condition of vehicle and after coming to an agreement over the phone regarding price, the price went up after going in to buy. We then had many mechanical issues with it following purchase. After many complaints, the GM finally came to a resolution with us. Overall, we would not recommend buying here.

Upset Out-of-Towner Not So Upset

This is a follow up to the review I previously wrote. I had called to see if a car was still available, was told it was, drove for quite a while that same day, and was told when I arrived that the car had been sold 2 days prior to my phone call! I am glad to say that after my review, I WAS compensated for my gas! I had received a nice response from Julie, a phone call from the salesman (not the one who told me the car was there, but the one left trying to fix it that night), and then a check came in the mail! Thank you, Gwinnett!!

Mac was wonderful, so helpful & patient. Nt pushy at...

Mac was wonderful, so helpful & patient. Nt pushy at all. Would recommend & will return in future. Thanks so much for all your help!!!

Be careful if coming from out of town!

Don't just call to see if a vehicle is still available! Make sure whomever you're talking to actually goes and puts a hand on it. I called around 1:00 pm to see if a vehicle was still available, gave him all vehicle details and the stock number, and explained that I would be coming from middle Tennessee. (A recent accident and totaled vehicle prompted me to look around for the best vehicle and deal as a replacement.) After a few moments on hold, the representative I spoke to told me that yes, the vehicle was still there. He set up an appt. for later that night. I even received a follow-up call from a representative confirming the appt. After a four hour drive, I was told that the vehicle had been sold two days earlier! The gentleman helping us was not the one I spoke to on the phone but was very apologetic. They tried to "compensate" me by offering me a good deal on another car, but I think I should have been compensated for my gas and time. Filling up my tank for my return trip home would have been a nice gesture. I understand accidents happen, but they should be more careful in the first place and take care of the customer if something like this happens in the future.

I am very happy with the price and the car. Customer...

I am very happy with the price and the car. Customer service was great. Hussein Ahmadu was a great dealer, he was very patient with us. Hussein Ahmadu answered all our questions and got us a great deal.

Sales pros "steered" me to the right car for me :)

I currently own a Nissan and am brand loyal! So in searching for what's right for me now, the team here has been great. Thanks, Gwinnett Place Nissan!

Great Dealership!

I had a great experience working with Julie at this dealership! She was very knowledgeable and answered all my questions. I will definitely come back to buy my next car from her.

We were looking for a 2012 Murano and were referred to...

We were looking for a 2012 Murano and were referred to Gwinnett Place Nissan by a friend of ours based on the great experiences he has had there. Wow! What an experience! The people at Gwinnett Place Nissan are outstanding! Those that we worked with, Dave Metcalf, Renee Colvard, Chris Kim and Noe Ponce have their customer service on point! Dave quickly found us the vehicle with the options we wanted and is very well versed in all things Nissan. Once Renee was added to the mix, things became even smoother. Together with Chris Kim, they managed to get us into the car we wanted at just the right price. Noe did all of the financial paperwork with us and he is good! Going over everything was just a smooth process. The team even stayed well after the dealership closed to finish everything up. We truly appreciate that and couldn't be happier in our 2012 Nissan Murano.If you are looking for an exceptional car buying experience, this is the place to go. The team we worked with are extremely knowledgeable and dedicated to ensuring a great customer experience. They went above and beyond our expectations and we are sure they will for you too!Thank you again Dave, Renee, Chris and Noe!~Joseph and Carson

Before I get into the meat of this complaint, I would...

Before I get into the meat of this complaint, I would like to say that Renee Colvard was very nice to work with. She tried to make things right for me. I can't say the same for everyone else that I worked with. I really didn't want to use names, but, this format will not allow it. I bought a used 2009 Nissan Maxima from the dealership in early December 2012. First of all, the total time spent that day at the dealership was over 7 hours. The test drive and haggling over price/trade-in/apr only took maybe 2 hours. I signed all the paperwork accepting the extended warranty and paint protection...rookie mistake. Well they needed to fill the tank with gas, so to save on time, I drove the maxima to the gas station following the sales lady in my trade-in. As she was filling up the car, I did one last walk around the car to make sure everything look ok. Well it wasn't. I noticed that the driver's side front corner of the bumper was not seated properly. In other words, the whole corner was sticking out from the rest of the body, completely unsecured. I pointed it out to her and we proceeded back to the dealership. The manager came out and looked at it. He actually asked me if I had hit something! Ok, I can understand, it could happen, but it didn't. They took it back into the maintenance bay, and 30 minutes later I was on my way home. Well about a week and a half later, it came loose AGAIN. Called the dealership and told them about the problem and that I would be there the next day. Now the dealership is on the north side of Atlanta, and I live on the south. 57 miles to be exact. So I take the car up there. They fix the bumper and I am on my way again. I get home, and guess what...bumper is hanging out again. So this time I email the manager and sales person. At this point I am very angry. $22,000 car, and they can't secure a bumper. They offer to send it to the body shop, give me a rental, and reimburse me for the gas I had used. When I got my car back, yes the bumper was finally fixed. Did they reimburse me for gas or even fill the tank...NO. Completely piss poor service and customer care. I went in today to cancel the extended warranty and paint care. Was told a particular person would be with me in a "couple minutes". What does a "couple minutes" mean to you? Technically it means 1-2 right? I can accept 5-10. After 30 minutes I found the person that originally helped me as I walked in, I asked who I was waiting to see and if he would ask how long I can expect to wait. 30 minutes later, still hadn't been given an answer or even seen the guy again. For all I know, he disappeared all together, never to be seen again. Also, toward the end of this mess, I asked if they could give me an owner's manual for the car, seeing as it did not come with one. I was told they could order me one for $30. REALLY, AFTER ALL THE CRAP I HAD TO PUT UP WITH, YOU COULDN'T JUST GIVE ME ONE??? So after my ranting, NEVER USE THIS DEALERSHIP! Just read the other post. Clearly there is something wrong with this place. So, I have made it my personal duty to inform all consumers in the Atlanta area. Whatever avenue I have to use, I will.

Hussein Ahmadu rocks!! He took care of all my car buying...

Hussein Ahmadu rocks!! He took care of all my car buying needs, answered all my questions and treated me with outstanding customer service from the moment I walked in the door. He went above and beyond to make sure I was well taken cared of. I love my new 2013 Altima! It's everything I could have asked for and more. He has continued to check-in with me to make sure all is well. I would highly recommend visiting Gwinnett Nissan Place if you're looking to buy. Also special thanks to Lee, Levis, Jana and Brandi for extending excellent customer service!

Ask for David Bradford if you go to this dealership. You...

Ask for David Bradford if you go to this dealership. You will be well taken care of because he is professional and fair and cares.

Seems to be an excellent culture at this Nissan and it...

Seems to be an excellent culture at this Nissan and it shows in how well they treat their customers. I was dreading car shopping but was pleasantly surprised to be dealing with an extremely knowledgeable associate, Nita. She was very open, honest and able to answer are seemingly endless questions on two different vehicles on the lot. And she was quite patient, which is also a plus. My only complaint is that it took nearly six hours from arriving to complete the sales process. But I do love my new Nissan so it was well worth the wait.

I had some issues with my car when I replace the new...

I had some issues with my car when I replace the new tires .I visited my favorite Dealer, after checking with a service adviser and specially Jimmy Clark ( Service Manager) reviewing the report, found the issue and fix it.Thank you

the dealership is so busy that they really don't have the...