Vehicle serviced
I actually enjoy going to this particular dealer to get my vehicle serviced.
Quik Lane oil change service
Tommy is always very courteous and efficient in handling my needs.
Service and Sales are both horrible
We went car shopping here about 3 years ago we told the salesman exactly what we were looking for. Of course he showed us everything else but what we wanted. We were expecting that from a salesman. But when he brought us in to meet his "manager" the manager couldn't even take the time to stop watching the basket ball game to look at us. I said I would never go back. However, I figured since it had been a few years maybe they change so today I brought my car in for an oil change. They called about an hour after I brought my car to recommend some other maintence, sure as brakes, wipers, filters. I agreed to the brakes. Then I called them like 2 hours later to see if my car was ready yet and they said no that they couldn't get the caliper to retract so I would now have to pay for a new caliper. Why do I have to buy a new one when they broke it while they were changing the brakes??? It wasn't broken before they started. Anyhow when I went to pick up my car I found out that the works oil change there is $49... When I questioned why it was not $39.95 like all the other dealers around and the commercials from ford they told me it was different oil. When I said the specific names of the 2 other dealerships and said no it is not special oil, that "the works" includes synthetic oil then they told me that they would look into it as other have questioned the price too and maybe I could come back for a refund. I will not, nothing has changed, I will never go back there now. They are shady and deceitful.
Satisfied customer
Famine and staff did an awesome job. I truly had a wonderful experience
Gus Machado Ford - Palmetto Bay
Quick, friendly, professional service. Repairs were made as needed.
Terrible
I had the worse experience at Gus Machado Ford Kendall the managers Ernesto and George are liars and the representative Amaury is as well. Do not go here please do yourselves a favor! They have no people skills and treat customers very poorly. Omar09-12-2016
THIS PLACE STOLE MY MONEY!!!!
I bought an extended warranty through Gus Machado Ford with their lead financial advisor Frank Infante who took $500 cash and increased my monthly payments of the car. A year later my 2 year old car started having problems and when I went to Ford they said I HAD NO WARRANTY. Apparently Frank never recorded the warranty AND TOOK MY MONEY FOR HIMSELF. For the last year I HAVE BEEN PAYING FOR ALL REPAIRS since I lost the FAKE RECEIPT that Frank gave me. When I finally found it I took it to GUS MACHADO FORD only to be treated with attitude by the Financial Manager Cari who refused to be helpful. For the last week I have been without a car. I never write reviews but I can't believe this SCAM. NEVER GO HERE THEY WILL STEAL YOUR MONEY AND THEN MAKE IT ALMOST IMPOSSIBLE TO GET IT BACK.
was charges for service write up of a total of $100.00 with
I was charged $107.00 for a diagnostic write up on my car which they gave me a total of about $1000 which they told me that will cost to repair the front seat which was locked and needed a new motor as well as my brakes needed a booster which was a total of $1500.00 in repairs i took it to another mechanic DJS diesel Performance fixed the electric seat for zero cost for the fuse was loose and the brakes that according to ford needed a Booster and Brake pump all it was is a hose that was broken that cost me $13.00. I wanted Ford to reimburse me for what they charged me which was a BS write up invoice to say the least. my contact information if you want to make this right is305-930-4209Carlos I have called 10 times ask for the service manager and have not received a phone call
Great Quick Friendly service.
Went in for an oil change and tire rotation with balance, and they were quick and courteous.
Horrible dealership. Buyer go elsewhere
so, you know how some people write, I wish there was zero stars ? This is the first time in my life I am THAT DISSAPOINTED. Please, if you or you have a friend considering buying a vehicle at Gus machado ford tell them they are horrible scam artists, go somewhere else. I called sawgrass ford for a compairason every vehicle I asked about on their lot was already certified pre owned and I spoke to a much higher class of employees in their used car sales department who didn't play games with me. Gus machado waits till you buy the vehicle and then tacks the CPO on as an option, then tacks on hidden dealer fees. Their sales man who sold me my vehicle led me to believe I was purchasing an already Certified vehicle from the start, he handed me documentation (which happened to be conducted at midway ford, at the time no one noticed the dealer name until I took it in as proof of CPO) then to lead me to believe I was buying a certified vehicle from a sticker on the windshield & he even explained the coverages while he handed me a pamphlet detailing a CPO vehicle. I came to machado expecting to purchase a ford certified vehicle. I was buying a ford at ford!!! after sitting in one at a Chevy dealer I thought "I should buy it directly at ford" so id be covered with a guarantee!I'm exhausted, one year later the car is failing from a sound that came with the car I thought was normal. the tires are bad ; one even came with a plug, the navigation sytem wasn't working, the door key pad didn't work, the back hatch was broken, the back seat was broken & one of the keys to the car they gave me didn't work even after I bought a new battery for it! Yeah.... I spent 30k on this used explorer... Wouldn't you expect to get a quality vehicle? After 4 weeks in a rental car, 6 trips with two sweet toddlers waiting strapped to a car seat for 5 hours each time, countless hours on the phone with ford & the dealership, text messages even Emails and lots of tears from all the anxiety... all for them to not treat me no better than a dollar sign, I'm DONE. I have asked them all 6 times to give me back my car and they have given me an excuse and sent me away. The service Dept. fixed my vehicle believing the used car sales had certified it and found out that the sales man screwed up from day one. now I am picking my car up and have to pay for services I never authorized just because I can't do it in anymore??? . I have wasted this entire month over this. To me Thats time with my children and my ignoring my health (diabetes) I am worth more than that. I can't bare to fight for it any more. The have beat me down ENOUGH. Gus machado you win I'm out but, NEVER again will u have my business. Update: 15 minutes after getting my car back from service I heard the same knocking sound as When I originally brought their service Dept the car !!! they were to fix a knocking sound and fix a recall on the door handles (March 8th, 2016) but, on March 17th I went to pick my car up and the door handles weren't touched!! however they were written up as completed by their tech. Had I not noticed the door handle was still broken they would have sent me home with a recall not fixed & ford would have paid them. Now they have replaced my Ac and a belt and my car still knocks... Like it did the day I came in. So obviously they either had no idea what was wrong with my car and had me pay for stuff they thought it could be Or they maliciously screwed up my car because they were tired of me. I'd like to believe that they just have no idea what they are doing but at this point ?!?!??!!!
Great Services
Excellent service with every single person that was involved with selling me the car.
Great, fast service.
Excellent, and fast service. Technicians are very knowledgeable in their job and can pinpoint anything wrong with your vehicle. I highly recommend this dealer to anyone looking to service their Ford vehicle.On a more personal note, after you get your car serviced, you're offered a free car wash. I must say that the car wash service is horrible. This doesn't at all affect your car maintenance experience, but it'd be nice if the same quality of mechanical service was the same as the car was service; simply amazing.
HORRIBLE SERVICE AT GUS MACHADO FORD OF KENDALL
I would NOT recommend having your Ford serviced by this dealer If you do, you can count on the interior of your vehicle being returned to you FULL of grease. It happens VERY time. This last service was by far the worse. I have taking up this issue with Service Manager and nothing improves. DO NOT HAVE YOUR VEHICLE SERVICED AT THIS DEALLER, unless you enjoy removing gunk and grease from all over your interior!
great service, friendly techs
scheduled a minor repair, all done quickly and my car was washed and vacuumed!!!
They are professionals
They had plenty knowledge and are truly professionals. I have been there in two ocassions , particularly Ton (Manager) and the mechanics Mike and Jimmy are excellent people.
New Car Llease
Excellent service from all involved in the transaction. Great facility and well maintained.
Great Service. replacing e-carburator
they told me the car will be ready next day. but later in the afternoon the salesman called me and told me that my car was ready for pick up by 6pm. So I got my car the same day.Great service.Thank youMario Santana
Great Service !
The Staff was very helpful and knowledgeable, and went the extra mile to make our experience very pleasant. Very Professional staff.
Excellent Service! Axel Reyes is FANTASTIC!
Service personnel great! Axel Reyes very attentive and professional. Only thing I didn't like is that I thought exterior cleaning of car was always done and that didn't happen. Next time!
2016 Ford Escape
The entire staff was a pleasure to work with. Sales, management and finance, excellent !!!!!!!!!!!!!!!!
Quick lane was easy experience. Friendly Staff
Quick Lane Manager Tom Compton was great. Friendly, Good prices. Good Experience.
90K miles service on a Ford Focus
I had a 90K miles service done, the requirements were Identified and estimate given,All aspects of the services provided met my expectation.
thankyou
We have been going there for years and everyone has always been very nice to usand seem to go out of there way to help. Thanks
Fast efficient and quality service
Customer repair representative is always very friendly and knowledgeable. He gets my truck in quickly and lets me know the result of the work and service that will be needed soon. It's always a positive experience whenever I visit the service center
Great customer service
Great customer service. Salesman, manager,and finance man all very helpful and professional. All and all an easy and quick transaction.
Always Great Service
The service at Gus Machado Ford of Kendall has been excellent since they first day I have meet the staff. keep up the good work team.
Great service and prompt attention
Excellent service!!! I would highly recommend Gus Machado Ford! Lived up to my expectations
Ralph Mendoza is the BEST !!!!!!!
Ralph Mendosa is the BEST service manager. He's the reason I keep coming to the dealership. He takes GREAT care of my truck and me.
Great atmosphere; highly experienced personnel.
Purchased a mustang 5.0, the sales personnel was the best, highly skilled, knowledgable on mustangs, offered great advice and gave me the best deal; I was completely satisfied by his support.
Best service ever
Today I had excellent customer service in Gus Machado Ford of Kendal, they gave me an immediate response to the problems of my car, I think it is the best dealer in the city,
Awesome Service
I left my truck for service and picked it up later. No problems and no hassle.
Fantastic service. Cece Shockley is great!
This was the best experience ever buying a car. The Sales Consultant new the Ford Fusion we ended up buying very well and went through every detail. She spent over an hour with us after delivery and helped us set up the electronics and this we didn't expect. we have 250 miles and very happy so far.
Excellent service and attention
happy with the attention of dealers and manager. excellent service and quality in the products they sell. Happy with my new Ford Fiesta ... Happy New Year 2016
F-150 2015
Very professional all of them( Sales guy , Manager and Finance person)
What I expected
I brought my car in at 8:30 am and they were finished at 10:30 am I expected thhe wait to be a little less. However I was able to watch 2 shows of "The Dog" lol
Excellent Facility
Carlos Alvarez has great customer service relations. Great experience no hassles very happy with service department. Would recommend Gus Machado Ford of Kendall. We have two fords and never an issue
Excellent experience and sales representative
My entire experience was exceptional and staff was courteous and professional. No slick high pressure sales representative at Gus Machado.
Car repair
Ralph the service write was very helpful, make sure that the problem was taken care of.
DEAD BATTERY
IT WAS LATE SATURDAY AFTERNOON AND BATTERY WENT DEAD. I CALLED THE FORD DEALER AND WAS TOLD IF I COULD GET TO THE DEALER IN 20 MINUTES THE BATTERY COULD BE CHANGED OUT WITH NO CHARGE AS THE CAR WAS UNDER WARRANTY. THEY DID A FINE JOB AND MY CAR IS RUNNING WITHOUT A PROBLEM.KENNETH C. LEWIS
GREAT SERVICE
Carlos Alvarez is wonderful. A pleasant person, excellent service writer. Very knowledgeable, responsive and good at keeping you up to date on the status of your repairs.
Quick Lane
every time I take my car for service the staff is very courteous and efficient, they get you in and out in a very reasonable time
Great Service
Took car in for service. I traveled 40 miles and will do it again. This dealers service is outstanding
Car Service
Good place to get your car serviced. Easy to get in and out However the seats are not comfortable to sit in. Could have more reading material,Lite Time, People.l
Great Service, Convenient waiting area, Clean
I went in for a routine service. The service was very thorough, The person at the counter was very courteous and efficient. I enjoyed the waiting area, and would recommend Gus Machado to everyone.
Andre LLaca - THE Salesman
The service was excellent. Andrew LLlaca proved to be a flexible, and well informed salesman. He was able to provide detailed information about the car and presented himself in a calm pleasant manner. I would highly recommend Andrew to my friends and family.
Great service
Carlos is the best. Ever i will recomend him to all my friends
Great customer service!
The staff was very helpful to help get me into the car that i wanted. Especially the salesperson.
Review
Great and Easy. Pleased with the staff and service
Great Services in Miami
Very helpful, made everything clear and easy to understand.
Problem solver
Ralph Mendoza always fixes the problem and keeps my truck on the road.
great service
Im very satisfy with the service i get at my ford dealer ship.
Smooth repais
Had to take truck to repair damage made from local mechanic shop, they resolved the issue without delay, very relieved it was resolved easily and efficiently.
Did not call me back
Don't have any regrets, I was the one that sent him to buy a car to the lady but she never call me back to thank me. Otherwise they were very nice to my husband and we bought a very nice car.
New Car Smells Good
Everyone was professional and helpful. Ford should be proud to have business men and women selling their brand like the staff at Gus Machado.
A/C Repair on Expy
Tom DeDios, Will and the rest of the service team, as always, take good care of my cars. Thanks you.
Lease Ford Explorer
Very easy going and straight forward very fair negotiation, Very please with the offer of my trade in, openness to negotiate, stellar customer service, overall great experience.
Lincoln preferred customer
Excellent service. This is a breath of fresh air considering everyone else in southern Florida does not know the meaning of customer service.I highly recommend this dealership for all current and future services.
Avoid the service department
Service advisors are lazy and follow deceiving business practices. To add insult to injury, they have a flagrant bad attitude.
Carlos Alvarez - Service & Parts
Great customer service. Attention was great. Employees make you feel like family.
Best service in Miami!
I started using the Ford Kendall location for service when the Coral Gables Ford location closed. The service was so good that when I replaced my 10 year old Expedition, I bought from Machado Ford in Kendall because of the excellent service department.
Service at GMF with my 2015 F150
W. Hallstrom and Chrstian are good people and really look out for me with my F150
Unprofessional and unqualified.
I was told I needed a new fuel pump and it was under warranty when repairs were started they decided it wasn't under warranty and it would be $700. It ended up that it wasn't the fuel pump at all. They did give me my $700 back but they didn't repair my truck. This is not the first time I've had problems with repairs at this dealership. .
Outstanding service
Stopped into the Quick lane for a service, and was treated like family. My F150 was ready before the time my advisor said. The cafe in the lobby was very nice. In and out ;less than two hours.
Quick drop off walking distance to busway
Quick drop off easy pickup and near bus way. Not much note to say since it was only an alignment.
Great services
Excellent service. Very satisfied with treatment received from service advisor Rafael Mendoza and interest in solving car trouble.
Anai Esquivel
great attention from service advisor. we scheduled appointment to have car serviced and repaired and it was done accordingly
Superb service. . Very professional people.
Superb service. They left my car like new. Friendly and very professional people. Carlos Alvarez paid close attention to my requests and followed up on it.
Gus Machado of Kendall Rocks!!!
A great place to have your Ford vehicle serviced! The work that was done was great and the service people in the Quick Lane Service were awesome! The prices are very reasonable for a dealership.
Nice place
Used the QuikLane for an oil change. Tommy C is a very personable guy, greeted everyone and took care of my car quickly and efficiently.
Great Service
Very friendly and knowledgeable. We got what we needed with no hassle. We know that we have support for the life of our cars - not just until the sale is finished.
Mrs. Maria
Fantastic!!!! The Sales Person knows his work!!! very well done
The Manager's Special - Outstanding Service!
After receiving a recall for my Ford Expedition I brought my truck in to be serviced and when I arrived I was greeted with a friendly face who asked for my reason for coming in and when I explained it was for a recall he directed me inside to the service area to be helped. We were concerned about having to wait a long time because we needed to pick up my grandson from school by 3:00 and he said if we are given a long wait to come back out and let him know. Therefore, we proceeded inside as he directed us and as we suspected we were given a long wait time. We then, went back out to the man who initially greeted us and he said he would be happy to help us. He then, brought us over to the Quick Lane and took care of us immediately and kept us posted with the progress of our vehicle. He was so pleasant and accommodating to us; we felt like VIP customers. He offered us, coffee, water and something to eat complimentary. We wanted to go have lunch and he told us where we could get a good meal nearby. We decided to go and the food was delicious. It started to rain and before we knew it Tommy arrived in a car to pick us up, because he didn't want us walking in the rain. He also, was able to help us with an order we previously made for the vehicle. The service was superb and the person who took wonderful care of us happened to be one of the managers in the Quick Lane department. It was a pleasure to be serviced at the Ford dealer Gus Machado Ford of Kendall.
Very knowledgeable sales people
Met with Chris Bonhote, sales person, about turning in my old lease and getting a new car. He worked hard to get the deal done. I was completely satisfied with the experience.
Service and recall
Thanks Axel. Handled the problem with preciisiion and courtesy.
Best dealer experience ever
This is my 5th new car purchase in the past 16 years and I have never been in and out of a dealership so fast. Salesman Al Alvarez was amazing and went beyond his call of duty to make sure I was being taken care of in everyway. Hats off to Al and Gus Machado Ford of Kendall
Service
The service people are friendly, courteous and very competent.
Repair of door handle that was under warantee
went in without an appointment ane was out in a few hours
A service advisor that you can trust
The most important part of owning a vehicle is keeping it well serviced and ready to use. The most important person involved in proper maintenance is your service advisor. Ralph Mendoza has handled my service needs since I bought my Transit Connect in 2009. He knows everything about my truck and always gets me what I need, when I need it. He is on my Christmas card list for a good reason. I need Ralph and his Gus Machado service team. Thanks Ralph!
Liars giving you the run around!
My 2012 Ford Focus that I bought brand new and paid full in cash has been nothing but problems since the day I bought it. I have to take it into the dealer for service every few months which is ridiculous for a new car. Well most recently, on 9/4/15 my car broke down in the middle of a busy intersection. My son in law tried jumpstarting it but it would turn the engine over but wouldn't start up. The next day I had ford tow the car to the dealer for service. First of all nothing got done all weekend long, but they basically called on Saturday saying that they couldn't find anything wrong with the car and that it starts just fine. When I explained that it had been starting for the past week but then left me stranded in the intersection, they kept the car to try to recreate the problem. After a week, they finally did recreate and decided that it was a faulty fuel pump. They said it would be ready by Saturday 9/12/15. On Saturday I called and they said it wasn't ready yet. That they had to order the part and are waiting for it to come in. On Thursday 9/17 I called left messages, and finally got someone who said that the fuel pump won't come in until October!!!! What the heck!?!? Then they claimed that since I was so patient, they are going to use the fuel pump off another customer's vehicle since that customer doesn't need their car till November. This makes no sense whatsoever but at this point I just want the car fixed so I say ok. They say the car will be ready by Noon on Friday 9/18. I called and no answer. When they finally call back, they said they didn't recall telling me it would be ready by noon and that they just "got permission" to use the other customer's fuel pump and that it would take 4 hours to install. So now they are saying it should be ready by 5pm. We will see but I have lost all faith in this dealer. They continue to act shady, give me the run around and lie. They have had my vehicle for 2 weeks and its unacceptable. I will never go back there for a vehicle and urge all to stay away from there!
3rd visit to GM Ford Kendall was excellent
Regardless a very bad experience on my second visit to this dealer, the last visit, this 09/08/2015, to Service Area was excellent. The Manager assisting me this time was more than a PERFECT manager: Mr. De Dios; and work done on my car, until today I believe that was ok too.
Great services
Very satisfied my shopping was asisted very well and very explicative
Fast and efficient service
From the moment I walked in Tommy helped me out immediately. He gave me a ticket which I was surprised at what it was for. It was a free pastry and coffee from the cafeteria in their main lobby. Wow. This is customer service.
Very attentive service rep (Tom)
When the car was not ready the next day, service rep, Tom, called me to say it would be ready the next day. It stopped me wondering "when." Staff seemed to really care about me and the car.
Worst service dept
Service dept is the worst first you have to wait 15-20 to be acknowledge by someone, service advisers are always doing their own thing and don't even take to time to speak to customers. I took my care in for a recall which the technician did not complete he only checked the car and said the problem was not present at the moment even-though Ford said in their letter that a faulty sensor needed to be replaced. Due to this service the AC in the car stopped working I called them back and they refused to acknowledge that something they did caused the AC problem, there was nothing they could do I would have to bring the car in and have it serviced... in other words pay for the damage they did to the AC. Won't be going there again.
no words to describe the good experience
I never thought buying a car was as fast as a drive thru, I recommend gus machado ford of kendall all day long, got out of there in less than 2 hours, amazing!!
My Service Visit to Gus Machado Ford
My last experience was great as usual. I had a problem when trying to get gas. I was not able to put the nozzle into my car. My issues was repaired and explained to me as well as demonstrated on what I should do if I am in that situation ever again. So thank you to the Service people as well as the mechanic that fixed the problem as well!
Recall 15C03B
I took my car in for service ( recall #15C03B) and it was done in a timely manner, however because of an oversite it took two days to complete the recall. A Better Q.C. Would have done the job in one. Also while I was waiting the chairs in the waiting room are very uncomfortable and not easy to sit in. Otherwise the waiting room is very pleasant to wait in.
Great place to buy a car
Bought explorer sport excellent experience with the people you have to deal and fast
Don't buy a Ford Focus
I have a Ford Focus 2012. for the last 2 years I've been going to service every 6 weeks to have either the module, the clutch or the computer reset. There's a recall on the transmission so the warranty was extended to 100K miles, but every time i leave they tell me the problem is fixed yet I have top keep coming back, I ask Ford's customer relationship associates what will happen when i get to the 100K and this is no longer cover , but out of pocket and all i get is "Ford can not give hypothetical answers" but that as of today if that was the case there's nothing Ford will do for me." So the only solution presented to me, is buy a new Fusion with all the incentives the car has because of the recall and of course $3.500 to cover the amount i am upside down, which i don't have, and if i did, it will not be for a Ford. very frustrating to be stuck making payments for a car that needs to be service for a manufacturing defect. when in reality those $3500 that I am upside down do not make a dent in Ford's pocket. I work with 210 people that have a very negative impression of Ford's products after seeing the Odyssey that this car has put me through very disappointed and frustrated. Should have listen to everyone that told me not to buy a Ford
Excellent Service
Mr. Compton, with the Quick Lane Manger, knows his business! Very knowledgable and understanding.Went out of his way to be helpful.
Great service clean facility
I had new brakes put on my car. Ford took me in their shuttle back home and picked me up when they were finish. They even wash my car. They also told me that I need to have a transmission service and fuel injection cleaning on my next visit and provided me with the cost. Each employee that I had contact with was very professional and extremely helpful. Thank you.
Carlos Alvarez - Service Department
Excellent customer service. Great quality of work!
Gus Machado-Service survey. 2012 Ford Escape
Professional, Friendly, Skilled and Efficent. Positive experiance
amazing and friendly staff
fast service and great people , will definitely return
Knowledgeable service representative , Tom Dios
Excellent service representative . Knowledgable , courteous ,
Servicing
Friendly and efficient. Staff was thorough and helpful . Was notified of length of service. Was called when car was ready to pick up too.
Great service
Service writer was very polite and helpful car was fixed in a very short time they explained everything wrong with car and the reason for the repairs will recommend them
FRAUD FRAUD FRAUD
I financed a car. They gave me monthly payment interest rate and all that with one bank on the contract, then the finance manager told me I was approved by another bank with a lower interest rate meaning a lower monthly payment. When my payment book never cane in, I went to the dealership and they told him to just make payments there. So it's been 2 months of me going to the dealership and making payments on the lower rate. Now the salesman come to our HOUSE to tell us that the finance manager was fired for fraudulent practices and that my "monthly payments" have been withheld at the dealership towards a larger down payment bc I was never actually approved in the first place. Then wanted me to sign a new contract with today's date and the original miles. I said no, so they want the truck.
shady financing
Spoke to Internet sales "Andrew" and agreed to $500 off advertised price. Sent over prequalified info and filled out their credit application to help expedite the process do to living 100 miles away. All ready to drive to Miami, and contacted them to make sure everything's a go. Then they decided that it was a misprint and I would need to pay an extra $3800?????? Problem being they already ran credit and wanted to run it again with inflated price. What the #+%!!!! Exactly why you don't deal with these people!!!! What a joke. They give dealers a bad name!!! Needless to say I'll be dealing with a local dealer.
Ford Explorer Lease
My Sales person Al Santana was from 01-10 an 11, he not only helped get a new 2016 Ford Explorer, but at 10:00 pm at night he took the necessary time and sat with me and sincronized my phone, went over all the pluses the vehicle has to offer and made me feel like Cinderella when I drove away. I will recommend him to all my friends and associates. I have never encountered such a wonderful, great, candid, gentleman of a person. Thank you Ford.
Ford service
Good service and customer care, price very competitive
Service on my 2011 Ford 4x4 truck
Great job I will go back to Gus Machado service center next time. Thanks for every thing !!
Extremely satisfied with my salesperson
I returned a year later after seeing the car I liked, to the sales person I had spoken too. She was great in helping me select the equipment and accessories for my new Ford Escape. I was able to test drive different models, which allowed me a wide selection of choices. I left that evening with the car and very satisfied with the choice I had made.
Excellent customer service.
Excellent service and very fast. I went for an oil change and take less that two hours and free car wash.
Great Experience. Completely satisfied.
We searched the web for the car we wanted (2015 Ford Flex) and found it at Gus Machado Ford of Kendall. We wanted to lease the car and did our research before going there. We are really happy with the deal and the staff was really helpful and willing to cooperate with us in every way possible. Our Flex is also all we expected and more: we love the car.
FORD FUSION 2015
Very friendly and very professional. I was very please to visit your facilities I will be back Thank you again for the fast service. George Edwin Reinoso
Great sevice for quick oil change
Good service in quick lube center. Two hour wait but they give car and wash too
Great service!
My car broke down and I had it towed to the dealer by Roadside Assistance. At first I wasn't too happy since roadside left my car at the dealer with the key inside and never informed the dealer that my car was there. That prolonged my service by a full day. Mr.Tom De Dios was able to find my car and took immediate action of the situation from beginning to end. He was very professional and concerned with getting my car fixed. I am very satisfied with the service my car received as well as the service I received as a customer. Will definitely recommend the dealer and service.
Grey service
Great service from Tommy Compton at the Quick Lane dept
experience
My experience is very cool.to buy my new van ford transit
Terrible customer service
If you like bad customer service, have time to and money to waste, and don't mind losing your sanity go here.If you want a dealership to return your calls, want your vehicle fixed the issue 1st time, don't want to spend money on unnecessary repairs, don't want to fooled into buying inferior extented warranties, etc. stay away, far away. Thank me later.
Great Experience!!
Michael in internet sales was great. He gave us a variety of options to fit within our budget and the SUV we wanted. Great salesman!!
Gus Machado Ford : Great in every way.
We were very pleased with the service representative , Axel,. He was very efficient and polite and understood the problem. I waited for the car to be serviced and it was done in a timely manner. I was very happy with the ability to buy breakfast in the waiting room. It was early in the morning, and breakfast was most welcome. The room was clean and comfortable and made the wait enjoyable. Karl Driesen
Great service
I took my ford fusion in for a rattle in the dashboard. Tom, a service adviser, had the a/c expert sit with me in the car to help diagnose the problem within minutes of pulling in. I dropped the car off the next day and picked it up the following day. They kept me updated with the progress of the repairs and it was covered under the warranty.......i highly recommend this dealership.
Excellent customer service!easy process!
I was looking around at my options trying to find a new car for my family of 5. Walking in to Gus machado kendall was the best decision.Friendly staff that go above and beyond my expectations that made the whole process so easy. I got my 2016 black Ford explorer.. love love love it and the service was amazing!
Low Tire Pressure Light
I went in for low tire pressure light with NitroFill. Very nice people to work with. I purchased my vehicle 8 months earlier from the Hialeah dealership.
Great service
Great experience. Fast, reliable, excellent maintenance service. Knowledgable and helpful service writer. Awesome, curt experience.
Best service I've seen in a LONG time.
Went in for what I figured was a simple battery issue but expected to leave the car or be there for the morning. We were in and out within one hour with a new battery after a diagnostic of the electrical system. Great service!
Satisfied with repairs and service
Very satisfied with the service and repairs done at Gus Machado Ford. Also very grateful for the shuttle service, which save me from waiting hours at the dealer.
Oil change and service check-up
I came in early for a regular maintenance/service check and to have the oil changed. I was promptly directed to the appropriate area where all work was completed in short order. I was pleased with the time required and the work done.Carolyn B.
Great Services
Great services, good customer services, the seller Patrick Richard
SERVICE, CHECK IF REPAIR WAS NEEDED ON A PART
Service Mgr. Carlos Alvarez always treats me with courtesy! and explains in detail what ever issue there may be.??this time, there was no issue with the car.
FAST, PROFESSIONAL AND GREAT QUALITY SERVICE
CONSTRUCTION F-150 BROKE THE TRANSMISSION, THEY REPLACE FOR A NEW ONE IN A WEEK AND CAR BACK TO WORK.
Great service
The sales people and the manager were extremely courteous, helpful and honest. I would buy a vehicle from them again and I would recommend them. Job well done.
Second truck bought at this dealership.
I only drive Ford trucks. I like Gus Machado's dealership and the service team that I dealt with in the past.
F150 Quicklane Service
Cheerfully honored competitor's coupon when there was no commitment to do so.
Fantastic Service
Nice place, clean, friendly & nice employees, fast service
Service and assistance
Have done buying and service for over 20 years at this location and the attention they bring to the client is excellent
Picked up car from dealer and now: check engine light is on
On Monday, June 1 2015 I dropped my vehicle off at Gus Machado Ford of Kendall for service. The AC had stopped blowing cold air, a fan was making a high pitch noice, there was a clunking sound when you turned the stearing wheel and the transmission would shudder in low gears with light acceleration. I was informed by my service manager that the vehicle was ready to pick up on Friday, June 5th at around 4 PM. I picked up the vehicle the following day at 8 am before heading to a weekend class at 8:30. When the vehicle was brought to the front the engine light was on and the driver and I both noticed the engine was making an odd sound. I was concerned that the engine light was on since it was not on when I dropped it off. Tom De Dios, the service manager walked over right away after being informed by the driver that the car was not right. He called over a technician to take the car back and fix the issue. The Technician cleared the code and drove the car around the block and said its was okay and nothing was wrong with it. When I asked them what the code was for the engine light they quickly changed the conversation and stated that it was okay. At this point I was already late for class so I took the car. On my way home the check engine light returned, I also noticed that there was a message on the display saying that I needed to replace the left and right turn signal bulbs. I checked and both rear signals were not working. Later that day I wanted to put something in the trunk and noticed that the button on my keychain did not open the trunk. I also was not able to open it with the button on the trunk itself. I tried to unlock the doors and the lock/unlock button was not working. I then tried locking my car with the key chain and the car honked but I was still able to open the car!!!! The shifter bezel is no longer flush (not installed correctly?).
Great place
Very friendly place and plan to service the car there again.
TOMMY IN THE QUICKLANE WAS EXCELLENT A+
THE QUICKLANE DEPT ADDED TO THE SERVICE IS A GREAT IDEA, I USED TO SERVICE MY CAR AT PEP BOYS AND NEVER HAD THE PROFESSIONALISM I HAD AT GUS MACHADO FORD, THE SERVICE REP WAS EXCELLENT, QUICK, AND UNDERSTOOD MY NEEDS . SHOULD HAVE WATER AS WELL AS COFFEE . A+
Mrs. Jedlinski
Tommy Compton, was very friendly and courteous he kept me up to date with what was going on with my car and when the job would be done. Which was in a very timely manner, I would highly recommend this dealership and service center to my friends, family and co-workers.
Mr. Jose Argumedo
I recentlly purchased a 2015 Mustang, it was good experience, the sales person, Isidro was very helpfull, guide me in the process, it was without any glitches.I ordered the car, I was told that my car was going to be ready at the dealer within 6 to 8 weeks; it arrived at approx 6 weeks after placing the order.The buying process was simple, the sales person, Isidro was helpfull and freindly.Thanks, our family has currently 4 Ford vehicles, a 1998 Expedition, a 2011 Fiesta, 2014 Explorer and 2015 Mustang, we like the Ford products.
Best Service in SoFlo
Very fast, efficient and thorough service. Tommy is the best service tech. Really nice waiting area for customers.
Great Service
I have been servicing my F150 at Gus Machafo Ford Kendall for the past 5 years. They are honest and care about the customer. I always ask for the same mechanic "Franky Placido" because he takes pride in his work.
exelent service and customer care
Exelent experience definitely coming back and I would recomend to go and make deals in that place to anyone who needs to get a real good deal in a car purchase
Great service and quick.
I had a service inspection plus oil change done at Gus Machado. It was my first visit there. All staff was very friendly and the job was done quick. I could wait for it despite not having an appointment. Nice.
Ford Flex
Salesperson, Mr. Al Santana, diligently worked on finding the car to suit our taste and needs, and followed up through every step of the process.
Oil change
The personnel knew their job. Car was done in a timely manner.
Oil Change Experts
Great job by Gus Machado Team. My third time to their dealership for preventive maintenance on like-new condition car. They were quick, reasonable, and I was just driving by (without an appointment). Great job, GM Team. See you next oil change.
Plant supervisor
The Best service, fast, Friendly and even got a free car wash.
Fast and helful
I went in for them to change the radiator fluid and it took 1 hour to do. I thought it would take about 2 hours to get done. It is worth going to Gus Machado Ford. Thank you
Pitiful!
Took my E450 motor home in because I had some vacuum lines hanging down. When I got there my right front wheel was smoking. After having it for 4 days they called me to tell me that the brakes had been repaired but the mechanic couldn't find any place to connect the vacuum lines. I drove to the dealership and showed the mechanic where the lines connected and he said that it would be done the next day. It was, but I missed going to Talladega because the motor home sat on the lot for three days. Also, I had made an appointment via phone but when I arrived I was told that they didn't make appointments. Not happy nor satisfied with this dealership. This will be the last time for me. ?
Uneducated technician
Took my E450 motor home in because I had some vacuum lines hanging down. When I got there my right front wheel was smoking. After having it for 4 days they called me to tell me that the brakes had been repaired but the mechanic couldn't find any place to connect the vacuum lines. I drove to the dealership and showed the mechanic where the lines connected and he said that it would be done the next day. It was, but I missed going to Talladega because the motor home sat on the lot for three days. Also, I had made an appointment via phone but when I arrived I was told that they didn't make appointments. Not happy nor satisfied with this dealership. This will be the last time for me. ?
Ford satisfaction guaranteed
Gus Machado is a number one Ford dealer staff is courteous and polite at all times found my f150 2015finance department was very helpful in finding a loan that I was happy with I have 3 other Ford and all the service is always been top notch no problems
Great Service and follow-up
I always use this dealer to service my Fords. Service advisor is always very attentive to all my needs. Thanks for great service.
Maria M
Fantastic!!!! The Sales person very well prepared, he knows his business and products and proud to his products !!!
Ford Explorer 2015
We went there for a question and a possibility of buying an SUV. We ended leasing a great Ford Explorer Limited 2015 with an amazing features. We were pretty well received and Mr. Andrew Peart helped us a lot in looking for the right car for us and understanding the purchase process. We spent the right amount of time. Quick enough to enjoy our new Explorer and long enough to understand well everything.
Customer
Well, wait time could have been shorter. Two hour job took me just over four.
Great service
Completed as expected. Entering at least 50 characters is an imposition on my time.
MS.WITHERSPOON
VERY QUICK AND GOOD SERVICE, I ONLY WENT FOR A OIL CHANGE I DIDNT STAY AT THE DEALER
Thank You Gus Machado!
Great customer service and sales. I would buy from them again!
Firefighter
Great experience, would definitely continue with service there
Great Serice
Chris my service rep. is amazing, knowledgeable, reliable, courteous and a gentleman. I truly recommend this dealership.
Super support for new model Mustang
Had my passenger side mirror replaced in less than hour with new part and even the driver side was checked also. They also did an overall check of entire car at no charge to me. Thank you, great job. I'll be back. Great customer support, Christian!
Great Dealer
Staff was very helpful and professional. My Salesman Rolando Nunez was the BEST !!!! Will definately refer friends to Gus Machado Ford to purchase new vehicles. Looking forward to a long relationship with this dealer.Thank:Finance Manager Felix Lopez And Used Car Manager Ernesto
Great Dealer
The salesman Rolando Nunez was very helpful. Everyone was on gear to try to finish the process as quickly as possible. The staff was also great at answering any and all questions I had.Thank;Gus Machado For And MY Salesman Rolando Nunez
Efficient and Invested people. ..Great Service
Second time at Gus Machado Ford since I moved to Florida less than a year ago. Both times they were efficient, cordial and proficient. I will continue to have my vehicle serviced there as they are also prompt.
Good Person
Staff was very helpful and professional. Salesman Rolando Nunez was the BEST !!!! Will definately refer friends to Gus Machado Ford Kendall to purchase new vehicles. Looking forward to a long relationship with this dealer.
Buying a new car
Buying a vehicle at your facility was a very good experience. Andrew Peart was very helpful and made the process very smooth. Thank you for your service.
Great service
Once we arrived we felt welcomed. I love my new car. Great service!
New Car Purchase Review
I went to Gus Machado Ford to purchase a new vehicle. My previous vehicle was purchased at this location. I met with sales consultant Al Alvarez. We walked through the lot and I picked a 2015 Ford Explorer. There was an excellent selection (50) from which to chose my vehicle. Al and I returned to his office and we finalized my purchase. I also met with the Finance Manager Felix. He was able to secure multiple financing options at very good terms. I selected the best of the choices for my budget. Felix was able to complete my purchase and also to transfer my existing title quickly. After the purchase was complete, Al Alvarez worked with me for about an hour going over the wonderful features of my new Explorer. I am extremely happy with my purchase and also extremely happy with my purchasing experience and with Al and Felix. I recommend Gus Machado Ford to anyone in the market for a great Ford vehicle.
I LOVE my PONY
The service very good and service was fast. I have had my car serviced here for ten years
Pony Express
Gus Machado Ford is a top notch organization and their employees are first class, every time I have taken my car in for service I am greeted by a very polite and respectable staff member. When my car is being serviced I am always made aware of the work that is being done and any repairs or warranty work that needs to be completed. The work is always completed in a timely manner. My family and I have purchased numerous vehicles from this dealership and are completely satisfied.
Juan C Buade & Maria Buade
I have been buying fords and in this dealership for years. They always make us feel like family.
Gus Machado Review
Tommy is always very friendly and efficient. It is a pleasure to do business with him.
Great service
Always on point. They see your face and the greet you on the spot ask how you are doing. It's been awhile since your last visit. Overall awesome customer service.
2012 KING RANCH
SCHEDULED AN APPOINTMENT TO HAVE A/C CHECKED OUT. GIVEN AN APPOINTMENT TIME OF 8;00 A.M., ARRIVED AT 7:30 AND DROPPED THE TRUCK OFF. CALLED AROUND 1:00 AND WAS BOUNCED AROUND FOR PROX. 25 MINUTES AS NOBODY KNEW THE STATUS OF THE VEHICLE. FINALLY THE SERVICE WRITER RETURNED FROM LUNCH AND TOLD ME THE VEHICHLE HAD NOT BEEN LOOKED AT??? MY QUESTION OF COURSE IS "WHY ARE YOU GIVING ME AN APPOINTMENT TIME"? PICKED THE VEHICLE UP NOT EVALUATED AND WAS TOLD THEY USE AN OUTSIDE SERVICE FOR A/C REPAIRS??? WHY WAS I NOT TOLD THIS UP FRONT? AND IT AGAIN BEGS THE QUESTION WHY WAS I GIVEN AN APPOINTMENT TIME???
Ford Fiesta Transmission Factory Problems - Fixed
Christian Ferrer, Assistant Service Manager, was great in handling my issues promptly and exceeded my expectations for quality of service the day I brought my car in for a factory-originated transmission problem with this 2012 Ford Fiesta. Chris took care of the problem and also took care of other issues I was not counting on. He went above and beyond to solve my service issues. Great job!
Excellent Service
Great service overall. From the arrival process to waiting for service. Excellent staff in the quick lane. This will be my location from now on. Thanks guys.
Quick, convenient and friendly service
Since I am a returning customer, my name and vehicle were already in the system. The induction process was quick, I had access to WiFi, there was a large flat screen TV, a coffee machine and windows to the outside. The only negatives are that the waiting area is a bit cramped and the service manager sits in the same area making it hard for customers to talk on the phone in competition with loud service calls.
My experience at Gus Mechado
I was supposed to have had my tires rotated and I never saw them doing that.
Mrs. Masson
We had to have our air bag replaced on 2007 model Mustang. We were able to use credit bonus promotional points issued by dealership to have tire rotation, oil change, and inspection to vehicle at same time. As usual Ralf M. in service was courteous and professional.
Ford Expedition 2003
Quick Lane is a good idea for a fast service.I have been useing this Dealer wince it was Kendall Ford since 2006for all repairs and changing the oil, etc.
Price Gouging
Took my Mustang in for an 'engine light' and walked out with an $1800 bill. $85 for coolant refill, $850 for labor for 4hours. Did not process a coupon for a $19.99 oil change. I will junk my car before I go back to Gus Machado Ford.
Great service
Ford going forward , I start using my car from Ford dealer since 2002, I have 218 000 miles on it , and still running good , and looking good.Is the beautiful Mustang !!
Great Service
The salesman was very helpful. Everyone was on gear to try to finish the process as quickly as possible. The staff was also great at answering any and all questions I had.
Excellent Service
Fast and great Service. Great waiting area to relax and enjoy cafe
Quick Lane
Excellent customer service from Tommy Compton at the Quick Lane office,
Great Customer Service! Love Our New Ford Escape!
After researching vehicles for a few weeks, my wife and I decided we wanted a Ford Escape. Extensive online searches pointed us to Gus Machado Ford of Kendall since they had the largest selection and the vehicles that most closely matched our desires. I called the Sales Department and spoke Roy Ramsay who took the time to search the lot to see if the vehicles we were interested were still available. This was of significant concern for us since we live in Key West and had to travel three hours to the dealership. Roy confirmed the vehicles were still available so we made an appointment for the following day, and the rest is history! We are very satisfied with our new Escape! Our only minor complaint with the buying process was how long it took once we made our decision which is somewhat understandable since it was Thanksgiving weekend. Otherwise the customer service was exceptional! Ask for Roy if you're in the market for a new car!
Dorothy Donahue 2012 Ford Taurus SEL
John Rock at Gus Machado Ford as far as I am concerned is Ford. He has always been very professional and accommodating!
FIRST OIL CHANGE
SIMPLE OIL CHANGE. WELL DONE. FIRST OIL CHANGE FOR VEHICLE THAT WAS FREE. DIDN'T TRY TO SEE ME ANYTHING ELSE -----THANKS!
Ford Fous
Thank you all for taking the time to make me feel specical even through I dont buy my car from u all.
Good service
I recommend getting the Svcs plan when purchaceing a car. It's well worth it
Service on 2012 Ford Mustang Coupe
I have had my Mustang serviced at Gus Machado Ford since I bought it in 2011. All of the time the customer service has been outstanding by Mr. Tom De Dios, and most of the time my needs are met. There have been a few times where they could not figure out a problem and I had to take it back a couple of times. Also, their replacement windshield wipers are not very good and a tire repair they did was questionable. Overall, I would say close to a 3.75-4.0 average.
Truck owner
Went in for a oil change,everything went fine the people ther were very friendly and you could carry on a conversation with them and feel at ease with whom you were talking to. I have a 1999 F-250 V-10 that was purchased there New and they are the only ones that have been serviceing my truck
Great people! Great facility!
My wife and I were looking for a used car. We found a great Nissan Cube at a fantastic price. I emailed the dealership and was called within 15 minutes. We went that night to look at the car and take it for a test drive. We came back, wanted the car and was out with it in no time. The whole process could not have taken more than 2 hours max. They even extended the warranty for 2 years and gave us 3 years of free oil changes and tire rotations. Being that the dealer is in Kendall and we live in Miami Lakes they even topped off the gas tank for us. Overall great people who take care of customers.
Quick fix to recall
I got a recall letter from Ford and took it to Gus Machado. They took care of it quickly and they were very nice.
Service
Mustang would not start,problem fixed new battery.
good service response
took my Ford Edge for an oil change and software update. No problems.
Vehicle Repair
Excellent Customer service Mr. Rock was helpful as always and the entire process/experience is always the same Outstanding! I would recommend you take your vehicle to Gus Machado Ford.
Service repair
Very professional service from John Rock. Had our truck serviced.
Ford F150 purchased
Sales person cece was awesome!!!! Very helpful...honest and patient
Just The Facts
11.04.2014 8:15am Brought my 2006 Explorer with about 74000 miles to the service department for an oil change. Mr. Tom De Dios, my competent and courteous service representative, noticed the radiator reservoir was empty. I stated that I have not noticed leaks on my driveway or the smell of burnt coolant. He suggested doing a 60,000 mile service which includes oil change, transmission flush, etc. for about $675.00. I signed for the work order. Received a call from Tom at about 1:00pm. He said the radiator was leaking and has to be replaced. The rear sway bar links were bad and needed replacement. Total cost will be about $ 2,000. I ordered the go ahead of the job. 11.05.2014 5:15pm Picked up my Explorer and drove home. On my driveway, I opened the hood to look at the new radiator. I noticed the reservoir was half-full with liquid with a slight tint of green. I also detected coolant smell. I figured the smell was from spills during radiator replacement. 11.12.2014 2:15pm Brought my Explorer back to see Tom. I complained about the loud engine noise when I started going from rest at stop signs. It sounded like a big garbage truck taking off right beside me. Tom said that could be the fan clutch working extra hard to cool the engine. We both detected the smell of coolant. He offered me coffee and snack at the new canteen in the waiting room. Tom took the Explorer back to the shop. After about 15 minutes, Tom came in to take me into the bay where the Explorer and the mechanic(s) were and showed me the leak from the thermostat housing. I questioned the original diagnosis of the source of coolant leak and the replacement of the radiator. Tom was very understanding. He appealed on my behalf to his boss who agreed to absolve the labor cost of replacing the thermostat assembly and I pay for the part(s) of about $ 195.00. I told Tom to go ahead and also to check the front wheel bearings because of noise I noticed when banking to the right. I left. At about 5:30pm, Tom called to tell me the left front bearing was bad and needed replacement, cost about $550.00. I told Tom to go ahead. 11.13.14 2:00pm Picked up the Explorer and drove home. On my driveway, I checked the reservoir level. It was almost empty. I called Tom. Tom said come on back. I did. At the service department, Tom confirmed the extreme low level of coolant in the reservoir. He drove the Explorer with me to the back of the shop and have 'Frankie' to check it out. 'Frankie' did and filled the reservoir back up to the proper level with 50/50 mixture of coolant and water. He also cleaned the surfaces of various covers under the hood to remove dried residues of splattered coolant. On the way out of the shop, we encountered the shop chief named Will. Tom related the whole story to him and my expressed disappointment and my loss of confidence of the service department. Will told Tom to write it up and send it to him. Tom test drove the Explorer with me on neighboring streets for about 10 to 15 minutes. All seemed fine. I drove home. The vehicle runs quiet and smooth. Checked coolant level and it was still at the level filled. 11.14.2014 8:00am Checked coolant level before starting out. Perfect. Temperature gauge needle was at the bottom of the gauge. Perfect. Cross my fingers.
Great service
Great, efficient fast service ,very satisfied excelent Mr Tom de Dios,
Excellent service
These guys were great. They worked on my 2011 shelby and delivered what was promised.
Mr Renso Say
My experience is really Good and Im recomended Gus Machado Ford.
Terrible Customer Service - Spend your money elsewhere
I purchased a 2013 BMW from Gus Machado Ford. The salesmen were friendly and responsive when the sale was not complete, however immediately after the paperwork was signed Gus Machado's true colors emerged. I try to contact their "financing" department, used car sales manager, the sales person, and even the general manager several times per week and they are utterly unresponsive. When I actually do get a response they give me the run-around and I have not received one call back. Final straw is that when I finally did receive an equity check they owed me it was short-changed. Gus Machado Ford of Kendall has by far the worst customer service I have ever dealt with. I would suggest to stay away!
Terrible Customer Service!!!
I purchased a 2013 BMW from Gus Machado Ford. They knew little to nothing about the car but that didn't bother me as they are a Ford dealership and I did the research myself. The salesmen were friendly and responsive when the sale was not complete, however immediately after the paperwork was signed Gus Machado's true colors emerged. I try to contact their "financing" department, used car sales manager, the sales person, and even the general manager several times per week and they are utterly unresponsive. When I actually do get a response they give me the run-around and I have not received one call back. Final straw is that when I finally did receive an equity check they owed me it was short-changed. Gus Machado Ford of Kendall has by far the worst customer service I have ever dealt with. I would suggest to stay away!
Car repair
Took vehicle to the dealership, was having trouble with the hybrid. Mr. John Rock took care of us, he is professional, courteous and made sure we understood the process. Would recommend friends and family to do business there. Thanks again!
