Gus Machado Ford

Service repair

Wait time was a lot but the service was good no complaints

Ford scape

the service was fast and excelente I was very happy with my advisor

Waste of time,dishonest. Because I'm a woman? I do my search

Horrible!!!! Experience, I went to look for a car for my son. He saw the car he like, however the price was not what we looking for a first car. The window said 23,365.00, I asked if they have a car older and specific range. Mr. Jimmy said no however let me go to my boss to see if we have something.....He came back telling us the car we saw that they have an offer of 10,000. Less.I start asking Question because sound to good to be thought. He answer all my question I went back home with my husband and explain the deal to him, we start searching and checking insurance too for the car.I went back to the dealer, to buy the car. Mr.Jimmy start asking me all my information, I explain to him I did not want he run my credit because I want to paid cash. He continue asking me a lot of personal questions and asked for the driver license, after all this back and forward he came finally with the deal.For my surprise was nothing similar of what he said in the beginning. He said the 10,000 less on the car is going to be for the original price 31,000. Wish was not trough because we search this car for month. Car was 2015 and the range on this car was 23,000 to 21,000 in other dealers. He no only waste my time but kill my sons dream! For moms that it's not nice I want,men don't thing woman did not research and investigate before we going to buy cars.This review is asking me for how many star, for me is the option was there is 0 start!Interested,I'm doing the selection of employee name in this Review and this person it's not in the list of employees.His business card said Jimmy and we was in a littler office Ford 49 st. In Hialeah.

Gus Machado

Very professional and good personal,this sea per have 5 star

Owner

Very, very unsatisfactory with everything, has been happening, the prestige of Ford and Gus Machado to me it's gone with the wind. What they promise it's not true. Thank you.

New car

Ver y good salesperson knoleadgeble of te car i esa buying

Great service

Friendly staff great service and very helpful!! Fix my car and did not over charges me

Great services

Buena experciencia Explica cada detalle Buen servicio

Great service

I went to the dealer in order to have my car oil change. The service was great and i would recommended to my frie

Great Service

Your atore helped me lease my sons dream mustang at a ver y affordable price. The car is beautiful!

Service

This is the second time we take the car in for service and it was a very good experience.

Transmission issue

The service advisor was attentive and explained the repairs needed. The shop tried to improve the issue but they were not successful. It is obvious that there is a defect with the transmission clutch that needs replacement, however the parts are in backorder and will not arrive for another 8-10 weeks.Once the parts arrived and are installed, I will be able to complete the survey accordingly.

Threatened by a sales associate,

I am completely outraged by the way I was treated. My life was literally threatened by a sales associate, I left promptly after this threat fearing for my safety or worse my life. I was at the dealer to pick up a vehicle tag, while I was there I brought up how my vehicle did not have the spare tire or compressor that is standard in that model. I also brought up how I did not have some of the features that I had been promised at the time of the purchase. This then was relayed to The sales associate and this is when he began to threaten me. Completely and utterly ridiculous and subpar to any standard

Jose Andreu

A quick transaction, where all people involved were profesionals

Ford Escape 2016

THE BEST OF THE BEST SUV EVER. FORD ESCAPE IS A SUPER VEHICLE. THE DEALER IS A SUPER DEALER.THE PROCESS WAS EASY AND VERY FAST.

Smooth Maintenance

Excellent. Quick. No gimmick or pushy sales talk. I'll be back.

great job

always a great job in my oil change there are fast and extremely courteous

Great Service

The Service was fast and professional I buy F150 in excellent conditions good deal for me. I recivie a special atention by the sellers and advisor. Thanks for all team Gus. God Bless you.

they really make you feel like family Gus Machado!

if you need to buy a new car, ALWAYS and ONLY buy from Gus Machado FORD in Hialeah, they have the best prices, great customer service and friendly staff, the process was so smooth and quick, we came in, took the car we like for a test drive and 1-2-3 we sat down with the sales/finance team and we were out the door in 60 mins. Jorge Madruga is the best Sales Man ever, we have purchase cars from him now for a long time, Gus Machado is the DEALER of choice for our Family. Thank you Very Much!

Right on time!

I had to leave the car for three recalls and Orlando promised me that I would have my car back the next day before 10 am so that I could go to work. Well, he called me around 8:50 am and told me to go and pick my car. Ready even before the expected time. Very happy with the service and very pleased with my Ford Fusion.

Purchased and traded in

This is the second time I buy from Gus Machado, staff is amazing, helping you all the way. The financing guy has been their for over 18 years, he was helping me try to get the best deal in APR. Cant say much more other than I am glad to have them close by.

Excellent Customer Services, Clean Facility!!!

Best friendly and professional services ever!!! I had a great experience and the financing process was excellent and very smooth! No pressure from anyone! I really felt at home!

Great service!

I have been in dealers more than a couple of times, trying to get good deals... it has never worked before.I lived the service, the facilities, he variety, the options, the explanations, the reps. Lease cotract went as smooth as it can be, in and out in a couple of hours, versus other places where I had been the whole day literally fighting reps and financists.Gus Machado rocks!Special thanks to Richard, the seller who helped me find my new car.

Not the best service

Got my Cecile towed do to engine not starting It took them 4 days to fix my car and then when I went to pick up still the same problem. They did find the cause of it but still couldn't change the battery that was affected from my issue with the engine.

GREAT SERVICE

Great service.Had tire replaced quickly. Orlando was very polite.

Great Service by Orlando from the Service Dept

The service and attitude of the staff was great., will be taking my car back once again

Courteous, friendly staff

I had a very good experience with Noel, as well as Carlos the Sales Manager and Ernesto, the Finance Manager. They were all very courteous and helpful.

Car repair

Wonderful everybody was eager to help and to solve my problem

Repairs

Excellent service xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.

Gus Machado Ford Hialeah, Florida

As soon as I came in the service employee was already waiting for me. He was so quick and professional I was delighted. I think I was there less than an hour; maybe because I was not left alone, a salesperson walked me to the showroom for me to see newer model. My Edge is a 2014 model Limited and a beauty.

Great experience!

My husband and I were looking for a difficult Explorer to find and Janio Perez at Gus Machado found it for us! Not only did he find us the car we wanted but he even got us an amazing deal on it. He searched through tons of cars before we found the one we were looking for. We visited the dealership 2x before purchasing. Each time Janio stayed an hour passed closing time to make sure we were satisfied with the customer service. The first time we went we weren't ready to purchase. Mostly just browsing. A few weeks later when we were ready we knew who we would be purchasing from, Janio. I can't sing his praises enough. Buy a car from Janio and it will be a very pleasant experience. His upbeat and positive attitude shines light on a usually stressful situation. I am glad we went to Gus Machado.

Speedy response to e-mails and good follow up

I sent an e-mail to Gus Machado Ford about a used vehicle and I received a quick response and follow ups from the on line sales person. Thank you.

great services

Everythings is exellent good services and good experience

Great service

Very professional and smooth process to get my oil changed. Specially hardly no time I waited to get in and out awesome job again Gus Machado Service Department

Friendly staff

Friendly staff and clean facilities. Very knowledgable.

Quick service

Gus Machado staff is great. I have had make 2015 Explorer purchased and maintained there and every body is providing excellent customer service.

great service

The service was exellent , all the staff who work with my car lease were professional and nice with me. I will recommend this dealer to a friend or family a 100%.

Great Experince

It was great all around, the car that I wanted at a reasonable price with great people to help me.

As always excellent service

Have had my vehicle serviced by Gus Machado ever since I bought the vehicle from them and always found them to be efficient, friendly and the cost reasonable.

Good service , first oil change free!!

All good , employees very polite and get my car in time

GREAT SERVICE

I went to buy the first car for my son, I borrowed a professional, and always in search of the solution

excellent customer service!

we just take the car for service, everything was excellent.

Great service

Alex was great, he explained the car very well. The price of the car, and the payments changed a few times. But other than that the expierence was great, and the car is lovely.

Awesome service. Fast, nice and friendly people.

Took my Ford Flex in for an oil change. The guy at the service counter told me it would be about an hour and and my car was ready in exactly that time.

Tricky salesmen

Salesman promises one thing and you end up paying way more than promised. Very very fast service, but comes with hidden things.

Gus Machado's body shop services

Unfortunately, my experience with Gus Machado's body shop has been horrendous! An estimate on the repairs to be completed was 3 days, and they have taken over 2 weeks to complete. All they seem to do is give me the run around as to when it will be completed. I've explained to them all the inconveniences I've had to endure because of the delay in the repair, and the show not a care in the world. Very fustrating and dissapointing.

great service

strongly recommend, great service , good price, nice people, ask for sales person Perez

great services

GREAT SERVICES .ORLANDO MARTINES.WAS.SUPER NICE AND PROFESSIONAL THANKS

Service

Great job by the service adviser friendly and courteous. Very professional and help me through all the service.

Dishonest Dealership!!

1. They advertise one price, but if you want 0% financing you have to pay full sticker price. Staff stated, "they do that just to bring customers in"2. They stated the financing was approved the night of sale, left with papers in hand. Really good credit, no problem. Returned two days later to address issue number 3. below, and transfer the tag, to be told the original financing was no longer approved with the original bank and would have to go with a higher interest bank (two days after driving the new vehicle and selling our previously owned vehicle). This is really deceptive!! Not to mention an additional inquiry on our credit.3. Dealer advertised vehicle features were not on the actual vehicle. Salesperson claimed it was a mis-print, but agreed during the sale to include the item "No problem, don't worry, we will take care of it". They asked us to return next day to install, because it was already 11 pm. When we returned they went back on their word and refused to install, claiming the item was to expensive. Would only agree to pay a portion of an after market part. Then to add insult, stated we would have to pay for the installation of the parts. Do not trust them, they have no integrity!

great service

for the past 9 to 10 year I have been dealing with Orlando Martinez at Service and Never had a problen but exeptinal service I allways call for an appointment prior any Service to be preform . EXCELLENT

Service my Ford Escape

Very nice people,very helpful and have my car on time

Great service

It's so quality visit the seller was so kind , friendly and efficient I got what I was looking for and after a few hours I left with my lovely Ford Explorer

Great experience

Ernesto Llerandi and Manuel Gonzalez were amazing help to me and my husband.

Excelent services

Gvery,very good,gus machado is the best,thanksus machado is the best,thanks for all

Amazing service!!!!

Amazing service, to the point of resolving my car issues. I would recommend Gus Machado Ford to my grandmother, she's very picky, but I'm sure the service department will help her and anyone else meet and exceed their needs. Really amazing, keep up the good work. ????

Overall great service

From the moment i enter gus machado show room. To the process of purchasing my new 2016 ford fusion...It was easy,fast and and they made me feel at home..

Experience

My experience was awesome. The sales representative was very polite and the buy process run perfect. I am very satisfied with everything in the Dealer. The waiting time was correct. I am very satisfied with the car price.

Great services and well treated.

Great salesman Carlos he treat us well i would not go to any any other placethen Gus Machado Ford

Great services

Excellent service,Yo he comprado 4 carros ahi y estoy totalmente satisfecho.

A very successful deal.

It was a fast and objective process. Everything happens smoothly and the staff was very attentive. If I decide to do it again I would like to have the same or similar treatment.

My repair experience

I will continue to take my Ford fusion there as long as Gabriel is still employed at Gus Machado Repair Shop. The other Service Rep is very rude.Everything that I needed done on the car was done, both times. Gabriel notices repairs that i forget to mention.

great service

keep up the good work always a very friendly place

Owner

I have requested to repair the gas cap panel which is loose and when running at 80 MPH it brabiate (possible a missing spring) and it was not touched.

Review of Ford Transit Connect

Customer service is excellent at this dealership starting from the sales department to service department.. Unfortunately, I cannot say the same about the quality and worksmanship of my vehicle.

Great service

Great service, I m very happy with my new Edge 2015 Thank you Manuel !!

AAAA+++++

Great people, very impress with the level of service

Great Service

They made the buying/repairing process a great experience.

Great service!!

I got a new Mustang 4.0 ecoboost and i love it! My experience was 100% perfect thank you so much guys!

The Five Hundred Owner

check in was a little to slow for me, other than that good.

Bad sells person

the sales person lied to me about the lease miles i need to get and because I didn't read what i sign now i have less miles you can't trust these people

Nestor Gonzalez was super easy to deal with

I purchased a 2013 f150 from Gus Machado Hialeah location last week. My salesperson was Nestor Gonzalez and he was a pleasure to deal with. He made the sale easy , and even set up my return appointment tomorrow and rental car to get repairs complete that were negotiated during the sale. I would recommend Nestor to anyone that needs a vehicle.

Great Service

Great,I have bought 2 cars already at Gus Machado Ford

Feedback about the bad experience in service.

Horrible customer service, try to charge very high cost for a simple tire repair.Very expensive, bad work, very bad service, too much time, no information.Simply unacceptable.Nobody take care, nobody take ownership on the job.There is a lady like hosts , that try to do something and try to be nice, but in reality she is just like nice person but without empowerment.

Great Services

I would like to start by thanking my Sales Rep Alex Baterra and his manager Sr. Reyes, i when there looking for an expedition that i had saw on line but by the time i got there it was sold. After seen thee cars an all Sr. Baterra showed me vehicle that was just turn in and we took from there the financial and all the paper work we made an offer and without any questions the deal got approve a simple and easy deal. when we got the finance the finance rep that help me (sorrry i forgot his name i believe his last name is Fernandez. that guy man i recommended him with my eye closed that guy did more and beyond for me to take the vehicle at the monthly payment i was asking for.) while the deal was finishing i had a couple of concern since the car did not pass their service department first and had some issues to be resolve. 2 days after the car was taking to service where Orlando Martinez has been taking care the car and keeping posted on the progress of it. i would like to thanks the Dealer personnel for the experience i have been receiving.

Great Experience... Family Oriented

I love the family atmosphere and the tight knit feeling. The process was very smooth and hassle free. In addition, it is very refreshing to have a woman sales person in this type of field. She was responsive and diligent in her ways. The finance person was direct and to the point. Great experience!!!

Not very organized, in Need Of more accountants

Sale was Very rushed and disorganized many people waiting other salesman hounding the accountant we were working with to hurry up with my sale. Paperwork was incomplete had to keep going back throughout the week to drop off what was needed. The car was beautiful but the process was a nightmare

Owner

Very prompt and courteous.Dealership is however a bit dated and need of a good remodeling.

gus machado

He was very helpful for me.We get there after work and he show me all the cars posible until I make my desicion

Buying New Car

Great experience in choosing my new car. The sales department was very helpful.

happy customer

good salespeople, not pushy. will be back. good facilities and good manager

air bag service

everything when well and smooth with my vehicle repair. thank you.

amazing service

Everyone was friendly and all work hard together to get the deal that made me the happiest. I was able to get a cheap payment and a great looking car.

Amazing customer service.

Amazing customer service. I had never purchased a car thru a dealership and it was a smooth process. They were not pushy, and throughly explained all my options from buying to leasing, to buying the lease after I return the vehicle. I am very happy with my decision and would definitely recommend anyone to go Gus Machado Hialeah

Good Friendly Service

Nestor Gonzalez was very respectful and attentive. non pressuring. Very friendly. my only complaint was that there was no A/C in the facility so it was a little warm. Other than that everything else went smoothly.

Great service

super happy with my Ford Mustang, as to Gus Machado Ford Hialeah, very professional, trying to satisfy the most of your customers, I chose this place because it is right for buying a Ford, I think it elsewhere would not be like that, thanks for your attention and especially Gilberto seller.

Resolved

Excellent customer service provided on 02/12/2014 and 02/13/2014; problem resolved

Owner

Excellent excellent excellent excellent excellent excellent

excellent attention , excellent support thanks ...

Gus Machado, experience tube with you , is excellent , it's my first time to buy a new car, and my first good experience buying a car, warmly recommend , and the seller treated me as if it was my brother , thank Gus Machado ..........

Amazing Customer Service!

I had a wonderful salesman and the finance manager really helped me out. They stayed until very late at the dealer to provide us with the best service and make sure we walked out with the car we really wanted. Best experience buying a car thus far.

Great service

Service advisor Todd was very friendly and courteous. Service was done at time advised and I was completely satisfied overall.

Excelente

My experience was great , best experience ever, i will highly recommended this sales person and dealer

Excellent services

Very professional, the body shop work was done on time as agree.

Lincoln Navigator L 2010

Is always a nice experience going to the service center, they have an excellent attention and employees

Great services

Good Customer services, appointment the same day,the change oil is fast

Excellent Service,you guys are the best!

I was out in twenty five minutes.Excellent Service,you guys are the best!Thank you Gus Machado Ford.

Service Visit

Not bad....people nice and helpful Waiting seemed a little long but not bad.

Great service

I love my new car ford edge 2014 and I'm very satisfied for the service

Fast deal.

The vehicle I want was at another location and the dealer picked up the truck and brought it to me at my place of work later that night. Good guys.

regular car maintenance

fast service; friendly and courteous employees. That's all I have to say!

Great service so far

Our salesman Jorge was helpful in finding us the right vehicle, not pushy at all and courteous. The manager Eduardo sat with us and worked out a deal to our satisfaction. The finance person Arsenio was also very helpful in explaining all the entries on the invoice and did not push any additional products on us. I would definitely recommend this dealership to a friend.

Exceptional service and extremely accommodating

The dealership went out of their way to accommodate me in obtaining the exact car I wanted even though it was not available in their dealership. The entire process was very friendly and professional from the salesperson to the finance person, and everyone involved. I would highly recommend the dealership.

GUS MACHADO DOES IT AGAIN! GREAT PRICE & SERVICE!

BEEN BUYING CARS AND TRUCKS FROM GUS MACHADO FORD IN HIALEAH FOR YEARS AND THEY PROVIDE THE BEST PRICE AND SERVICE TO US!!!

Great New car purchase experience!

My experience at Gus Machado Ford Hialeah was the very best I have encountered when purchasing a car! Ronny Sanchez, was a very outgoing and friendly salesperson...but never "pushy" as some I have encountered.. and he worked in a very straight forward manner to bring me to a fair trade-in deal that I am very satisfied with. Makes me very happy to be a Ford owner My car 2014 F150 is perfect for me...they were able to get me the outside as well as interior colors that I wanted.. very, very happy about that! On the day I received my car, Jose Sanchez the sales manager and Ernesto Llerandi, the finance sales person who did the numbers, were very friendly and courteous and explained all the features of the car and the finance process, Ronny was very patient when going over the navigation system.. and that was very important to me. Ford has a very good user friendly navigation system...VERY happy about this fact, and I have been using it with ease....extremely superior to anything out there in the car market, thank you for a job well done.. I am one happy customer!! I will definitely recommend your cars and dealership to my family and friends when they are in the market for a new car!! Thanks!

Experience at Gus Machado Ford in Hialeah

My husband and I were shopping around for a new car, we entered Gus Machado Ford of Hialeah. From the moment we arrived we found ourselves welcomed. The showroom was clean, organized, and ready with professional people wanting to make sure our shopping experience was memorable. Cesar Gordillo was instrumental in helping us with our decision to lease a Ford Fusion 2015 Mr. Gordillo was very knowledgeable, friendly, and professional. The test drive was also very much a factor in our decision. Cesar Gordillo took the time to answer questions we had concerning leasing options at Gus Machdo Ford in Hialeah. Mr. Gordillo also took the time to ensure we familiarize ourselves with our new vehicle's buttons and functions before we drove it off the lot. It was a pleasure to deal with Cesar Gordillo, and an honor to meet Gus Machado, who was also on hand meeting and greeting the prospective clients. Thank you very much Cesar Gordillo for allowing us to be a member of Gus Machado Ford's satisfied customers.

worst experience ever with a dealer and service

Bought a 2010 F150 xlt super crew. Worst experience. Took them about 4 hours to finish the sale process. An hour later the driver door stoped working. Took them almost 2 week to get it fixed (ordered the wrong part) and I had to come in 4 times. And they fixed half the problem the door wouldnt open with the key. 48 hs after they fixed it, The rear door latched stoped working after 4 hours and a 200 dolar bill they told me the fixed the key problem but that they couldnt fix the rear door and that I had to take the pickup to a body shop to get the latch cut off and re do the panel. INCREDIBLE they cant even fix a common problem on this trucks. I wont be buying from them or a ford ever again

Great service and good customer service

My salesman was Alex Garrido ,very nice and helpful. He explained me everything and I am pleased with my Fiesta 2014

Great service experience

The service experience on Sept 16th at Gus Machado Ford was excellent. Todd Howell was able to fit me in without an appointment due to the issues I was having with my Ford Explorer. The attention and dedication from the service department was nothing short of exemplary. I was very satisfied to the level of detail given to the inspection of my car and Todd made sure of that. Todd kept me updated throughout the service of my car and advised on other areas for attention as well. Although I have other Ford dealerships near where I live, I will not hesitate to drive the extra mile to get the great service from Gus Machado Ford.

Great, timely service

On a Saturday, just before closing they took on and completed my warranty repair which allowed me to have a functioning vehicle for the weekend and work on Monday. Their service department was a life saver and truly professional.

The best Ford dealer in !Florida

I am a repeat customer and would never consider another car or truck dealer. The whole sales team are great!

great service

Gus machado has a high qualified personal over there and they are very friendly trying to solve our problems. First of all, Elizabeth was very helpful, so I just wanna say thanks to all of you. I am very happy with my ford focus.

Great service department!

Great service department. I was in and out in 40 minutes.

Good Job Done

Was fast and well done,

I hope that when you received this letter everything will...

I hope that when you received this letter everything will clear up. I Daviel Pinol brought my car TSX 2010 for service to you guys, Mr. Orlando Martinez and Joe Rogue told me that my will have to stay for repair (4 weeks unbelievable) they promise me that they will give me a rental free of charge until my car is repair. On 1/9/2014 I met with the V.P Victor in his office. When I returned the car to Hertz everything was fine no balance to pay. Then Hertz swept my Capital One Card for $963.00. Which was declined by capital one, when I called capital one, they made several calls to Hertz and Orlando Martinez which is the biggest liar I ever met, Mr. Martinez deny his story, and change all his promises. After being promised that they will supply me with a no charge rental from Hertz.Again, I sure this is not the norm you guys operate, I am very upset with the service and promises you guys offered customers.

Exelent service , from every department.

The salesman Jorge Perez, help me a lot in making a decision in buying a car, One week later, I bought another new car for my mother, Thanks to Jorge Perez.

Great experience

The sales consultant as well as the management and members of the staff were genuinely friendly and knowledgable. Would recommend to all friends and acquaintances who are interested in buy or leasing a Ford Product.

On time, efficient and polite.

having made an appointment beforehand, the service representative was expecting me and on time and the actual time to undertake the service was very close to the estimated time given to me. All persons I came in contact with were extremely polite and efficient.

Maintenance Service

Repairs are performed correctly the first time. No need for a follow-up trip to the dealer. Prompt turn around of vehicle after completion of maintenance service.

New vehicle purchase for export

I was purchasing for export via the telephone and email never had personal contact with this dealer. For a first time contact/purchase with this dealer, my experience was OK. Very slight issues with communications but we closed the deal in less than 48 hours. Dealer did not meet the deadline for whatever reasons getting the truck delivered to the port for export and that few hours delay caused a weeks delay in the vehicle shipping, but that is not a big issue. Overall I am very satisfied with the service I received and the next vehicle we purchase will come from this dealer if they have the vehicle available when we are ready to purchase.

Geat service

salesmen & staff were very friendly and everything was done quickly

GREAT DEALERSHIP

The service at Gus Machado Ford was great, very attentive employees made my experience very pleasant, I will definitely recommend this dealer.

Horrible experience! Came to Gus Machado to buy a used...

Horrible experience! Came to Gus Machado to buy a used truck and the sales person was dishonest to me and my wife about the price of the truck, the price of adding leather to the seats and about getting a discount on parts ordered from them. I had to hassle with the finance guy to get the rate that I wanted. (I have a 736 fico) The salesperson said that he would do anything for me just to make the sale. After much discussion and arguing we came to an agreement about everything. They next week my wife dropped the truck off to get leather installed and the sales manager that was helping us was not working, so we explained to another manager, who now nothing, what we want to be done and where the leather needs to be installed. Not receiving any phone calls from them informing me that the truck is ready, I came in to pick up the truck three days later. They realized that they had not installed leather on the sides of the doors which we specifically asked them to do. I choose to leave the truck with them until it was done correctly. By this time the parts I had ordered from the parts department came in and I asked the manager if they could install them for me. I received no phone calls regarding the cost of installing the parts or if they could do it. The truck came back a second time from the leather shop and before I went to pick it up I called the service department to see if they could install the parts, they told me that they were very busy and referred me to the body shop. I called the body shop and they said they could do it. I waited for them to call me with quotes, I was put on hold for more than 30 minutes with no response, I constantly had to call them to see what they were doing. Finally, at days end, someone told me that he had my parts,, they found my key to my truck and had found my truck and that he would work on it the next day. The next day I found out from calling in again that he called in sick and no one was working on my truck. The secretary told me that Angel, body shop manager would be calling me. He never called me. I came in and all he had to say was that he didn't know what to do, he just received the key and truck that day. I loaded my parts in the back of the truck (with pouring rain from hurricane Sandy), dropped off the rental car key and drove away extremely unhappy, extremely frustrated with Gus Machado Ford. I can say that I will NEVER recommend anyone to buy from them and I REGRET that I bought a used car from them.

Worst service

The service rep and Shop foreman were useless.-----

el sr carlos nos trato muy cordialmente nos enseno las...

el sr carlos nos trato muy cordialmente nos enseno las opciones y nos ayudo aescoger la mejor en cuanto al precio esperabamos ono un poco mas bajo pero es ok

Great service. Brought my Taurus in for a fuel smell. It...

Great service. Brought my Taurus in for a fuel smell. It was so bad, I could not park it in the garage at home during the night because all the fumes were going into my house. The team at Gus Machado Ford took it to the back and Diagnose it. They quickly called me to advise me what the problem was. I said go ahead and do it. They did the repair. The price was excellent and the car was fixed quickly. Now the car parks back in the garage at night. Thanks Gus Machado Team.

Pablo as well as Nestor are tough negotiators but fair...

Pablo as well as Nestor are tough negotiators but fair and extremely customer minded. They showed pride in representing Gus Machado Ford and always mindful of their customer's satisfaction. Together with Arsenio they made me feel at home. A great team. Only one complain: I was never offered a cup of coffee at the dealership. !!!

Orlando Martines , is a good person and i apprecite your...

Orlando Martines , is a good person and i apprecite your gestion for mi. El trato de darle una solucion a mi problema con respecto a mi carro , TRABAJADORES ASI ,, SON LOS Q NOSOTROS OS CLIENTES NECESITAMOS . FELICITO A GUS MACHADO POR ESTE EXITO . Thanks so much .

i came in looking to pay cash for a car i saw on your...

i came in looking to pay cash for a car i saw on your internet site- when i saw the car it was not at all what i was looking for. i talked to Danny Gonzalez who had just started working there, he showed me a 2008 ford Taurus(which is my favorite car) i told him don't show me a car i cant afford. well we took it for a test drive, then went to speak to the finance adviser-- i explained that i was recently divorced, laid off my job, ended up filing bankruptcy--due to ex-husbands bills i ended up having to pay-- anyway i did have steady income, my full retirement. to my surprise and delight-- i got financed-- yes the interest rate is a bit high, but i got financed-- and am rebuilding my credit-- i drove my beautiful new used car home with me that night. well i got her home and noticed the electronic displays were not right, didn't have the code for the electronic door entry,and it was making some really weird clicking sound through the a/c. i called Danny up the next day, he made an appt for me with the service dept-my car was gone over with a fine tooth comb,i was given a rental car-- and no charge to me-- what better service could anyone ask for--then, the next month, (i had made 1 payment) i was hit and the entire drivers side of my car was destroyed-- it was not my fault--it ended up the vehicle which was owned by a local business had no insurance, the driver did have insurance, that insurance was to cover the almost 5000.00 in damages,, since everyone was so wonderful to me, i wanted to only have Gus Machado ford do my body work- that is the least i could do to try to repay the kindness shown to me-- The folks in the body department are wonderful,, so nice, always available to help and coordinate with the insurance company-- Well the day i was to pick up my car, i got a call from the body dept telling me the drivers insurance company, after authorizing the repairs is now not willing to pay,, so my car is now held hostage!!well i called my insurance company, filed the claim, borrowed the money from my dad to get my car,,and had my insurance company repay me. it was perfect!! there is no way you could ever tell my car was in an accident,,, i have had the opportunity of course to take my car for oil changes, tires, basic things, to other places, but no way,, i had previously dealt with Ruben, who is no longer there, but i have met mike-- what a great guy!! he makes you feel happy to be there-- explains what is going on with my car, and if something is found wrong or worn he explains the pros and cons of what is going on with the vehicle. his personality is a plus, when i call for service, he always remembers me and my car and knows exactly what it needs and when it needs it..i also have an f350 diesel dually-- guess what,, it now comes to see mike too!!yes, coming to the dealership is a bit more expensive, but i know i am backed by ford, and the job is done right the first time.

Mike is awesome. Very attentive and focused on you...

Mike is awesome. Very attentive and focused on you getting the best service possible.And he always keeps you informed of what stage your vehicle is in while it is being serviced.

I am very grateful staff both sellers and financiers who...

I am very grateful staff both sellers and financiers who have worked hard to satisfy our own opportunities to buy a car. I will consider recommending to people to buy their cars in the Gos Dealer Machado. Congratulations.

tienen que mejorar el lugar de servicio cuando cambio el...

tienen que mejorar el lugar de servicio cuando cambio el aceite de mi camion tengo que estar limpiando por afuera de donde se echa el aceite y siempre le falta un poco de aceite

In addition to Nestor and Angel, there were others...

In addition to Nestor and Angel, there were others involved, including two people in finance whose names I do not recall, that bent over backwards to make this deal happen. It was a long drive for me, surely passing 50 other Ford dealers on my way down, but Gus had the EXACT product I was looking for (a rare & uniquely equipped F250 for sure) and we were able to put it all together ... via a visit, test drive, lots of phone calls and emails, and the Gus Machado team. And I'm very happy to be a member of the Space Coast Credit Union now ... and have actually opened several other accounts with them in addition to my new loan account. If and when I am in the market for another new Ford, I will not hesitate to call my friends at Gus Machado. The only thing I may do in the meantime is learn to speak some more fluent Spanish :):):) !!!Thank you again for one of the nicest trucks I have ever owned. Steve PrattStuart, Florida

I recently purchased a new 2013 GT500 from Jorge Madruga,...

I recently purchased a new 2013 GT500 from Jorge Madruga, and I must say this was the most pleasurable car buying experience I've ever had. Jorge was very helpful and able answer my questions concerning my purchase and did not pressure me to buy the car.I would gladly recommend Gus Machado Ford and Jorge to my family and friends or anyone looking to make a vehicle purchase.

They did a good honest job, gave me a good honest price...

They did a good honest job, gave me a good honest price and responded to what ever request I made. I would recommend them to anyone looking for a ford. If ever purchasing another ford car they will be the first dealer I contact. Very good service and did not feel like it was a hassle to buy a car from them.

I visit Gus Machado Ford for my Oil Change. I have a 2010...

I visit Gus Machado Ford for my Oil Change. I have a 2010 Scion XD. The service was fantastic. The Quick Lane Manager, Gabriel is very professional. I will recomend Gus Machado Ford to everybody... Thanks Gabriel for you excellent service and thanks Gus Machado Ford.

Quiero recomendarles a todos "Gus Machado Ford...

Quiero recomendarles a todos "Gus Machado Ford Hialeah",su personal es muy atento y calificado,muy en especial a "Pablo Cartaya" es un profecional con todos los requisitos y las exigencias que el mercado necesita.Atento,Sincero y muy Honesto;siempre ofreciendote soluciones solo con el unico proposito de brindarle lo mejor al cliente.

The staff i have mentioned above was very attentive and...

The staff i have mentioned above was very attentive and reasonable with the explaining of the vehicle as well as pricing i am very grateful to have chosen this dealer for my car great work

The service at Gus Machado Ford was very pleasant. Their...

The service at Gus Machado Ford was very pleasant. Their sales representative Pablo Cartaya was quick to help us and was very friendly and helpful. Pablo helped us find the best price and deal. I would say that from one to ten, I would give him a ten.

At Gus Machado Ford I was treated like a valued customer...

At Gus Machado Ford I was treated like a valued customer and I was assisted in picking the best car for me. Pablo Cartaya the salesman listened to my concerns and found me the best car in my price range and with the best mpgs for my needs. Mr.Cartaya was extremely helpful and made sure my car was set up (including sync installation, car wash and full gas tank). The finance manager, Lourdes was exceptional as well. She worked very hard to get me a good deal. I was completely satisfied with my experience at Gus Machado Ford.

Worst Customer Service in South Florida

Bad Customer Service,They play with customer's money,took forever for then to make my pay off of my trade,The Administration is a joke they say one thing and do another and offer me a gas tank for MY CUSTOMER SATIFACTION SURVEY FROM FORD MOTOR COMPANY--Detroy (FORD MOTOR COMPANY) open you eyee's

Terrible

I found a car online at cars.com and called before driving an hour to this location to make sure they still had the car. Was told yes, they still had it. Drove all the way there and they said it sold yesterday. They were of no help at all and deceiving. These guys are a joke and a huge waste of time. DO NOT TRUST THEM!

94 Mustang

Test drove a 5.0 Mustang. Had pleasrable low pressure test drive.