Gullo Ford of Conroe - The Woodlands

Overpriced, inflexible

I purchased a new F-150 from Gullo Ford in 2014 which was a pretty good experience. I returned last week believing loyalty mattered to Gullo. It is normal to expect that trade-in appraisal would come somewhat low. They appraised my trade-in at far less than KBB Instant Cash offer (usually less than trade-in range) to the point I felt insulted. At that point, I decided to see if we could work a deal without trade, but that appraisal left a really bad taste. I didn't get a good feeling, so I ended up sleeping on their offer and I'm glad I did. I went to different Ford dealership instead. I've got much better deal on my trade (definitely inside the trade range) and also a great deal on my new 2016 F-150 Lariat. They genuinely wanted to make a deal happen and worked with me. What a bummer for Gullo... they speak a great game, but their actions and methods don't. All in all, they lost me as a customer.

Purchase of 2017 Explorer

This was the best new car purchase experience we have had. Tyler Messinger was knowledgeable, responsive and great to work with. We will request him when we purchase our next vehicle.

Purchased a King Ranch F150

Outstanding experience .... Tim did a great job getting us in front of the Trucks we were interested in.... Good listener and wanted to earn my business. I had been a planet ford customer for 20 * years ... They dropped the all the last couple times and Tim was there to scoop it up and get the job done. I'll be back

My Service Exeriance

I have taken my 2009 Ford Expedition in several times for oil changes and minor repairs. They have always done an outstanding job of calling me, keeping me updated. My furniture store is just in downtown Conroe, and they drop me off, pick me up no problem. My experience today was a dead battery, could not jump it. Had it towed in with AAA. I mean it was very dead. Shayna H (looks like Jody Foster!!) called me and said it was just a loose cable (not by the battery) and they tightened it up, charged the battery, NO CHARGE!! Yet they could have charged me for something...Great place!! Very friendly, nicely ran... Conroe has the best of the best of family run dealerships in The Greater Houston Area!By the way, the shuttle guys are the best!!Chris Pfeiffer, Homestead House Furniture201 N Pacific St Conroe, TX 77301

Very Satisfied Customer

I was being helped by Froy and Christian. They looked and found exactly what I wanted even when I wasn't too sure myself. They always pushed to get me the best deal and car that would work for me and my kids. They explained the car and helped me set up everything. They were always very nice and while it can be a stressful situation they made it smooth and even fun. Thank you guys and Gullo Ford for all the help!

Gullo Ford of Conroe

This was great from the start to the finish. The most fun I have ever had purchasing a car, and that's what it is supposed to be like. You guys were awesome. A very special thanks to Nick and Ceaser, you two guys went out of your way to make this an very special experience.

Ford Escape purchase. Used

Sale person Jesse is great. Found a used low mileage Ford Escape in one afternoon. Wish it cost a little less but net net a nice deal and great sales person.

Best experience from start to finish

We inquired about a specific vehicle that I had been searching for but before coming into the dealership I wanted additional information. (I had previously contacted 2 other dealers the same week and had a very bad experience so I was feeling a bit pessimistic). Gullo Ford was different. Immediately we were contacted by Tristin Dodd and he emailed the car fax I requested to provide me some peace of mind. He provided outstanding customer service from start to finish. Silvano in finance knew that the interest rate was very important and he took care of us, obtaining a great rate in my opinion. If you want a hassle free car buying experience then go to Gullo Ford of Conroe! I'm glad I did. Ask for Tristin!!

A team you can trust.

The entire Gullo staff is a team you can trust. They really go above and beyond and keep their word. Buying cars can be scary. You can take comfort that the Gullo team will make sure you're treated in a way that will make you a customer for life. They stand behind their product and service.

2016 Ford Mustang

Super amazing! Tyrell made the experience quick and easy. I will definitely be recommending Gullo to anyone searching for a vehicle!

Gullo Ford

I represent a charitable organization and was searching for a used car to meet our needs at a specific budget. Instead of used, Tim Herbert was able to help us get a new ford focus for the same money. He was very knowledgeable about the car and helped make the paper work very easy. It was a great car buying experience.

Great experience!

Tim is a great salesman! We drove an hour one night to come look at a used car on the lot and he told us he would stay late to greet us. He was laid back & easy-going - no pressure. We worked out a deal and had a great buying experience. I wouldn't hesitate to recommend this dealership to a friend. They were worth the drive!

Ford buyer

The salesman that worked with me was Emmit. He did a wonderful job as we evaluated a number of vehicles. Emmit found a number of cars so fresh on the lot that they had not been logged in yet. One of these was one that I bought. This is the second new car that my family has bought from Gulllo Ford. The post sales service has been wonderful. Go to GULLO Ford and see Emmit if you want to experience first class service.

........

Great, great place to buy your vehicle. This was my third vehicle purchase from Gullo and, as always, a pleasant shopping experience.

Ford Escape purchase.

This is my 2nd car to purchase from your team at Gullo. Your staff is friendly and always quick to ask if I need help. We picked out our car and came back a few days later with a cashiers check and were out of there in less than 30 mins. I always recommend Gullo to all of my friends when I hear they are looking for a car.

A+ Experience

Basically? Everything went silky smooth.Robert Stephens was easy to talk to and deal with. Was always available with answers to every question.I gave 3 stars because finance department almost ruined the deal but to be honest, I'm picky as heck. It all worked out because I got an awesome deal and am 5 star happy overall.

Good experience

Christian is a great salesman, I enjoyed working with him.

New Truck

Excellent staff! Very friendly and Professional...............................

THEY PUT THE C IN CON GAME NOT CAR BUYING EXPERIENCE

LETS START BY I PICKED OUT A F350 THAT WAS ON SPECIAL PRICE AND 1ST SAID I CAN GET $1250 REBATE OFF THAT PRICE IF I USE FORD CREDIT. THEN 30 MINUTES LATER I AM ASSUMING AFTER THEY RAN MY PERFECT CREDIT AND SAID REBATE DOES NOT APPLY. I WAS A LITTLE MAD BUT THEN THEY SAID THEY FORGOT TO CHARGE ME $399 FOR WINDOW TINT NOW I THINK I AM ON CAMERA AND THIS IS A JOKE BUT IT GETS BETTER. SO WE NEGOTIATE THE $399 WINDOW TINT TO $199 AND THEY SEND ME INTO FINANCE REMEMBER I SAID I HAD PERFECT CREDIT SO I KNOW GOING INTO FINANCE I WILL GET 0% FROM FORD. THE FINANCE LADY SAID I GOT APPROVED FOR 6.9% WITH FORD AND I SAID WHAT ABOUT 0% FOR 72 MONTHS LIKE THE BIG BANNER SAYS IN YOUR LOT? SHE SAID OH YES YOU DID GET 0% BUT YOU WILL LOOSE OVER $5300 IN REBATES. I SAID GET THE SALES MANAGER BECAUSE HE TOLD ME BEFORE NO REBATES WILL APPLY TO THE PRICE ON SPECIAL. SO THE DOG AND PONY CIRCUS ACT GETS BETTER SHE GETS THE MANAGER AND HE SAYS TO ME IN FRONT OF THE FINANCE LADY I EXPLAINED TO YOU EARLIER ABOUT THE REBATES AND I SAID YES YOU DID THAT THE SPECIAL PRICE YOU CANNOT USE ANY REBATES SO I CAN USE MY 0% AND I WILL BE ON MY MARRY WAY. THEN THEY LEFT ROOM CAME BACK AND SAID WE CANNOT DO THAT THE PRICE OF THE TRUCK WILL GO UP $5300. WELL AT THIS POINT I HAD ENOUGH AFTER 4 HOURS OF THIS CIRCUS ACT SO I SAID F$#$ THIS I AM LEAVING. I PURCHASED A FORD EXPLORER FROM THEM IN 1998 AND SAID I WOULD NEVER GO BACK BUT THE PRICE OF THIS TRUCK NO DEALER IN TOWN COULD BEAT EVEN PLANET FORD WHICH IS MY GO TO DEALERSHIP. I OWN A LOT OF STOCK IN FORD AND IT REALLY MAKES ME MADE THAT PEOPLE LIKE THIS REPRESENT FORD A COMPANY THAT HELP THIS COUNTRY ENTER A INDUSTRIAL PERIOD. I ENDED UP BUYING A TRUCK FROM CHARLES PRINCE THE SALES MANAGER AT PLANET FORD AND HE WARNED ME ABOUT THE PRICE OF THE TRUCK AT GULLO WHEN I ASKED IF HE COULD BEAT IT. SORRY SUCH LONG STORY BUT I DONT WANT PEOPLE THAT TRUST FINANCE PEOPLE TO GET WRAPPED UP IN THIS CIRCUS ACT.

Quality product and business

Already filled out this survey, the salesman realy read us and solved the problems that most likely would of prevented us from buying a car on this visit. Financing could of showed cost with out add on extras, but got what we needed for the price we could live with and covered for the duration of the contract. NO REGRETS... PS you owe me an antenna mask and possibly the cargo cover both were missing at delivery, I left a message with the operator the next business day Monday.

Great service

Very clear response about the enquiries, clear process and easy done for client.

Very good experience.

Was referred to Gullo Ford by Rick Tygret a salesman and personal friend who works at Gullo Mazda. My old F150 needs transmission work so I decided it was time to get a new truck.

Great employees!

I purchased my 2010 Ford F-150 from Gullo six years ago. Jeff Cantera was my salesman and worked to get me the deal I wanted without any hassle. I was excited to know that he was still with Gullo. I purchased a 2016 F150 XLT. The experience was easy. Steve Bransburg was nice to work with in the finance section. I do use Gullo for maintenance on my vehicles.

Awesome service

I bought a 2016 F150 XLT. Love it! Nathaniel did a great job for me.

GREAT EXPERIENCE

GREAT SERVICE. SALES STAFF ATTENTIVE TO WHAT I NEEDED. SALE COMPLETED QUCKLY

Excellent new car exsperance

Buying my F-150 at gullo ford was the best buying exsperance I have out of the 17 new vehicles I have bought in the past. My sells person was Matt Lungsford. He called me back and talked to me like a person not like a sells man. I went to planet ford before coming to gullo and it was by far the worst exsperance I have had looking at vehicles. I am so glade that planet ford didn't want to work with me because that made me go to gullo ford. Mr. Lunsford and the finance dep were so helpfully in the buying of my truck. I will be back in the future to purchase a suv for my wife. I would like this chance to say thank you to Matt Lunsford and the gullo team.

Worse Car Buying Experience Yet

The place is ridiculous they act like you are on their time the entire time. The Finance department is a joke and doesn't have a clue as to what they are doing I was sent home with paperwork to have signed by cosigner when I returned it they couldn't be bothered to check and give me my copy they wait a few days then start hounding me that they missed something. If you would have checked it when I returned it the this wouldn't be an issue. Pretty much only go here if you aren't in a hurry and don't mind sitting around for them cause they will make you wait.they will never receive my business or any of my friends. They have no idea how to treat a customer. Oh the manager will offer to buy you a cup of coffee. It's free everything else costs though. They also messed me out of the 250 down payment assistance they supposedly were giving and the 500 dollar college assistance. Jason Banks makes you wait so long that you forget everything so you are just ready and to leave. Well at least they can live off that commission cause they won't ever get another one from me or my family funny thing is I have two people about to go buy vehicles.

Very good experience

Everything went as expected. Everything went as expected.

Great Buying Process from Test Drive to Purchase

I purchased a Ford Fusion Platinum under the Ford X-Plan. Shannon and Cesar provided awesome service during the entire process and followed the rules to a "T"!Shannon was especially helpful in providing test drives in multiple Fusion models till I was satisfied I had found what I wanted.This is the second purchase I have made from Gullo Ford and the quality of service from the Sales and F&I staff has been excellent and consistent both times.

Bobby Hood

John was very good at explaining difference in vehicles and value for our $$$

Gullo Ford

I bought a 2016 F250 King Ranch. Luke helped me out with the sale, and did a fantastic job. He worked with me very well on my trade and the overall sale. I highly recommend seeing Luke to help you out. Thank you Gullo Ford for your friendly service and knowledge. ThanksSkeeter James

Excellent Customer Service

Robert Nicki is amazing at his job and helped me locate the exact car I wanted with the specifications I wanted and needed. The financing process was smooth and painless. Couldn't ask for anything more. I purchased a 2016 Ford Fusion SE

Survey response

Buying a new car is always stressful but my dealings with Gullo both Ford and Toyota have always been lower stress than other dealers, so much so that I really don't look at other dealers.

Great service

2016 ford f150 xlt 4x4 the service was good need to be more friendly as a whole for the dealership. There has been 2 times were i have stoped by in the last 2 years and NOBODY came out to even ask me if i needed any help. This was a different situation being i was originally just co signing for someone.! But other then that the staff was very friendly.

Ford Escape

Had two cars in mind to buy and ended up buying the Ford Escape

Good job.

Chris Hawk did a great job. I like my Fiord F250. I hate surveys.

Great Buying Experience!

I purchased a new 2016 F150 and the salesman and other staff members were great. They answered any questions and were not high pressure with any aspect of the purchase process.

Bought a car

Martin Madrid was the best to work with he really went out of his way to be helpful. We love our new car and recommend you talk to him when in market for your car.

Very responsive and open

Daryle Nelson was very responsive and easy to work with. I appreciate the willingness to quickly take me seriously as a buyer and start discussing price right away. I felt like there were no games or the traditional "let me check with my sales manager" routine. I was in and out quickly!

Quick, easy and fair

Your service was fast and helpful. I got to the dealership at 11:30 am and my new truck was delivered to my house at 3:00.

Great experience of purchasing a new car

Our purchase of a ford explorer was very quick and they understood that the car was actually for my wife. My purchase was no hassle, sales person Daryl Nelson and finance person did a great job getting me in and out of the dealership. I purchased the car on a Saturday and my wife came in and met with our sales person Daryl on Monday to discuss all the details of the car. Great experience and I would purchase another care through Gullo.

Excellant

Matt Lunsford was extremely helpful and polite. Not a pushy salesman at all. Very fun to work with and patient toward your desire for a new or used vehicle.

LTC, US Army, Retired

2016 F250 Super Duty. All of my dealings with either Thad Mentzer or Willie Sanford have always been professional, painless and productive, allowing and causing me to feel comfortable and most satisfied with the final product. They have become major assets/players of Gullo Ford, and should be recognized as such for their tremendous input to the overall success and reputation enjoyed by the dealership.

Great service great employees

I purchased a ford focus hatchback. I love it. The salesman was great listened to what I wanted and found it. The finance gentleman was excellent did not talk down to me as I have experienced that before. I appreciate that he respected me as an older women and did not act as if I was incompetent.

Great experience

Great experience and a lot of help thanks to Shannon Williams.

Car Purchasing Feedback

The new Expedition King Ranch is truly an amazing car. When I arrived, I quickly met up with Chris Hawk. He showed me some cars and took me on two test rides. He didn't get pushing about shoving a car purchase down my throat and I appreciate that. He followed up a couple of days later and got me back in the show room. I tried to get with Chris at that time but he was tied up with another client. He referred me to Matt who showed me the car that Chris had pulled to the front of the lot. The rest is history. Chris has been responsive to my follow up questions since I purchased the vehicle. Enjoyed working with Chris. I didn't get much time with Matt but he was courteous enough but Chris went the extra mile.

Great service

I really wasn't looking to purchase a new vehicle when I was in the dealership last week. But my wife had expressed an interest in the Ford Edge model. There happened to be one on the showroom floor and I really liked the way it looked and it's features and options but was not fond of the color. David Bracewell, one of your salesmen, saw me and asked if he could be of assistance and proceeded to help me find the one that I would be most interested in. He found two in inventory and he gave me the keys and directed me to their location. After test driving both, I settled on the one I liked the most. During the test drive, they were appraising my trade-in, and upon arriving back at the dealership, sales manager, Jason Banks, was already working on the sales offer. I ended up leaving the dealership with a new vehicle. There was no pressure from the sales staff to buy, but they were most helpful in answering any and all questions that I had about the vehicle. And perhaps most important of all, my wife loves it!!

2012 Ford F 150 FX

I bought a 2012 Ford F 150 FX2. It wasn't what I was looking for when I first came into your dealership. I came there because my son had purchased a vehicle from you and said you were good to deal with. I did find a vehicle that I liked but your price in my opinion was a bit high and the payments were out of my price range, but as I found out later when I did pick a vehicle that I did like the APR on the financing was over 6%. I came in there with a preapproved loan of $35,000 with a maximum of 3.49%. Your finance officer Andrea Swanson, who is very nice was able to get me into the vehicle with a 75 month loan. The only minor flaw I have found in the truck is that the speedometer is about 3 MPH off at highway speeds, other than that I am very pleased with the vehicle. Martin Madrid, the salesman whom I dealt with was very helpful in helping me find this vehicle I purchased. He didn't give up trying to find me something I could both afford and like and he succeeded.

Great customer service

Came in to get a Key made. $285.00 for the key only. Gullo did great didn't charge me labor and had it done in less than an hour!great job! However the price of the key is insulting.

Great experience

Daryle Nelson is the very best. He was patient and very knowledgeable. This in my 5th Ford and Saleen I have bought from him. The whole process from start to finish is top notch. A highly recommend him.

Disappointing advertising

Twice I have inquired the day of Gullo posting on cars.com and told the vehicle is not available (never was available) due to being reserved by Mr. Gullo. It shouldn't be difficult to manage Internet advertising on a Shelby GT350.

always very helpful

we want to thank Luke Jones for all the help he has given to us in buying all of our cars in the past. we just bought a new car from him before the end of 2015. he keeps us on top of when the car will be in so we can come in and drive it away. he gave us a price and stuck with it. also thanks to Luke for helping our daughter in getting a new car as well. the folks at Gullo are friendly and helpful. we will be back to buy our next one.

Top Quality Dealership

This was my first experience with Gullo Ford. They were very friendly and pleasant to deal with. Chris Hawk was exceptional helpful in showing me the truck I had picked out I had already decided on the model, trim and color of truck I wanted. It took a few extra minutes to find it only because, thankfully they do have such a nice large volume of trucks to choose from. Looked it over quite well, and then went for a test drive. Later talked to his Manager Anthony Rodriguez we came to an agreement. Went around to the finance office which didnt take very long. I also wanted the truck bed lined so I talked to Linda in the accessory dept., she was very helpful and sharp on that and other items I purchased. This is my first new truck in 38 years A 2016 Ford F150 Lariat. Awesome ride, quite, handles great and plenty of power. If I was to wear this one out and needed to get a new one I would definitely go back to Gullo Ford. But I expect to keep this one for quite a while. I have been in quite a few dealerships over the years, some good some shouldnt have been open to the public to start with. But if you want a new truck or car go to Gullo Ford very friendly and knowledgeable people to deal with, try them you will be pleased. Thanks to Chris, Anthony, Linda and all the great staff.

Service is HORRIBLE!

Serivce here is a joke. Service advisors come and go like the wind. One will tell you a price and if you bring it back the next week the price has changed! The only reason I was going here was to get the "Ford" warranty. Well come to find out, that is a JOKE too. Gullo did repairs on my truck and did not do it right. They refuse to warranty it. (We are talking $1000 dollars) I even called Corporate and they told me each Ford is individually owned and they could not do anything. If you go here you are wasting money and the service is HORRIBLE.

Vehicle repair following collision with a "Deer"

Received text updates on status of repair including estimated completion date and time. Vehicle repair was actually completed two days prior to estimated completion. The process was seamless, communication was great and vehicle looks great.

Greatly Improved Service

We are repeat customers at Gullo Ford. We had an issue with Customer Service on a previous visit and complained. This time the service was fantastic. We could not ask for better treatment. Every business has a problem now and then. It's nice to know when you point something out to management that they will take action and correct it. This time Gullo Management excelled.

Helpful salesman!

My salesman was very helpful in showing me the different trucks. He listened to what I wanted and pointed me in the right direction

Honest dealership!

The difference I experienced from the other times I've purchased vehicles was the honesty. I believed Joe (saleman) was being honest with me as well as Steve the financing guy. I was very pleased.

Would shop at Gullo for next purchase!

Salespeople actually listened, assisted and basically made my purchase experience a pleasant one. No pressure sales was a direct contrast to the nearly 30 years of Ford purchases I have made from what is now called Planet Ford. I would start with Gullo Ford for my next Ford purchase

Great Customer Service

My sales person understood what I wanted and didn't try to sell me on other things. I gave them parameters to work within and they remained within them. When things went wrong at the dealer because they could not get my truck delivered they provided me with another truck that had a couple more options for the same price. I thought that was the right thing to do. I would do business with them again.

No improvements

I can't think of anything to improve, as my shopping at Gullo ford has always been easy

Bought cars from Gullo for 8 years!

In my eight and half years, and three vehicles!, of being a Gullo customer, they have never disappointed! I have recommended them to many people and will continue to do so. Thanks to them being so wonderful and my happiness with their service, I have referred nine people that purchased a new vehicle from them in the last couple of years only! GO GULLO!

Perfect Experience!

There is no improvement needed. My first car buying experience was 100% perfect. Joe Fletcher was the perfect salesman and very kind. I have told many many family and friends about Gullo Ford of Conroe. Thank you so much!

Wonderful dealership

Top shelf dealership. Thanks to everyone for making our two purchases so wonderful!! Jeff Lowney

Friendly team

What went well is the customer service and everyone was friendly.

Went well!

Everything went well. Tristin Dodd did an excellent job

Great car buying experience

We had a great buying experience from the moment Jon Richardson greeted us. He listened to what we wanted and then showed us the truck we were looking for. He also checked with us to see if we were satisfied with aftermarket, which we were. I will contact him when we are ready to buy again and we will definitely choose Gullo as our dealership

Fast and easy process

IT WAS A FAST AND EASY PROCESS EVERYBODY WAS GREAT

Great!

Jeff Cantera was great and the contract guy was quick and efficient

No changes needed

I was completely satisfied, nothing to change. Excellent Service

Couldn't be happier!

Felt that we were given courteous attention and patiently shown several vehicles. Went in for a used vehicle and left with new vehicle. Was shown to be a better option for the money we were willing to spend. Couldn't be happier!!

Great Salesman

The sales person was very helpful and accommodating. He is solely responsible for me deciding to buy at Ford of Conroe. I had previous bad dealings with the service department and he changed my mind.

Very Accommodating salesman!

Jordan G was very attentive and impressed me, not the stereotype we probably unjustly accuse car salesmen of being. Nice young man and very accommodating.

Made transaction easy

Gary Moore and his team handle the transaction smoothly. I traded in a vehicle this time and they made it easy.

Chastity was great!

Chastity was great. In and Chastity was great. In and out with no issues or concerns. She was great!out with no issues or concerns. She was great!

Completely Satisified

the process of choosing the vehicle and completion of sale was a smooth transition and our internet salesperson, Mr. Daryle Nelson, was attentive and courteous in person and made the whole experience easy.

Very Satisfied

Completely satisfied, excellent service. David Bracewell always takes care of my needs.

Above and Beyond!

We arrived at the dealership within an hour of closing time on a holiday, but the salesman stayed with us for over two hours answering questions and letting us drive cars. Some of the management team stayed behind also. It was definitely above and beyond the call of duty, and we greatly appreciated it! We bought the car the next day!

Friendly Salesman

Robert got me the right vehicle at the right price without the endless haggling - we did some negotiation but was friendly and seemed to be on my side.

Excellent Service

Excellent service from Gullo Ford and especially the sales associates Kim McGovern,

No improvements needed

I was completely satisfied with my purchase and experience at Gullo Ford. I would recommend Gullo to others wanting to purchase a new vehicle.

Great job!

Tristin Dodd did a great job for us through the option selection, ordering of truck, delivery, purchase, explanation of truck features, and handover of truck.

Completly Satisfied

Kim was great. Gullo Ford always takes great care of me.

Great service!

They matched the pricing I had found at another dealer. My sales person Michael Gullo although new, kept me informed and confident that they would make sure I was happy, and they/he did

Great salesman!

Our sales associate Chris Hawk was great to work with. Since we came from Midland to buy our truck, Chris spent a lot of time on the phone and computer helping us find the perfect vehicle for our family.

Great Service!

My salesperson Chastity Mejia and my finance manager Silvano Escobedo made all the difference

Above and Beyond Service

Chris Hawkins went above and beyond helping me. He helped me with every concern I had before my decision to purchase. When I call he takes immediate action. I love the personal attention. I will continue being his customer and a customer of Gullo Ford.

No pressure!

Salesman was very easy to work with and showed me the vehicles that I was looking to buy. I was very happy to be able to consider the truck that I wanted without being pressured by a salesman.

No improvements needed

My sales associate Clifford was extremely helpful, and also the financing department was just as helpful in meeting my needs.

Great Salesman

Anthony and Joseph really took care of me. Knew what I was asking for before I arrived and the deal went smooth as could be. Got me in and out as quick as they could, so I was very satisfied with my experience. Not sure what could have been improved, paperwork is paperwork, no way around it. Joseph had great vehicle knowledge and was with me every step of the way. Good job Joseph!

Great Experience!

Everything was quick and to the point. No headaches. In and out with a new vehicle, the way it should be.

Thorough Salesman

Completely Satisfied. Salesman was very upfront and thorough.

Time efficent

Everything was handled in a timely manner. Completely Satisfied

Keep professional!

Keep it business as usual and all will be fantastic!!

Exceptional Dealership!

Everyone at Gullo Ford are so caring and concerned for your satisfaction. I have been a customer of Gullo Ford since 1999 and I would not buy a vehicle from anywhere else. They treat you as if you are the only one there and that there is nothing they would not do for you. I appreciate Sparky and his whole team. Jason B. is one of the friendliest and courteous people I have meet. He always has a kind word to say and will come hug my neck no matter how busy he is and what he is doing when I come in to the dealership whether I am there to buy or just to pick something up. Sparky has been that type of person from the first day I met him 16 years ago.

15+ Year Customer!

My Salesman Luke Jones is outstanding. For the past 15+ years have been buying from him. He is the reason i buy from Gullo Ford & Ford Proucts. Very trustworthy and goes over and beyond to assist me, even when i'm not buying a vehicle

Great Service!

I needed a truck for my son. Went to Gullo for fast service and a great truck with the payment I needed.

Best car buying experience yet!

Everything from the sales staff to financing was the easiest and best car buying experience I've ever had.

Attentive Salesperson

My sales person understood what I was looking for and then took the time to make sure that I found what I was looking for.

Great Service

The sales staff and managers are great. Fast friendly service

Positive and Honest dealership

I had a very bad experience at another Ford dealership prior to visiting Gullo Ford. Once I spoke to Gullo Ford it was a completely different experience - very positive and honest. I will definitely purchase there again in the future!

Great Salesman

Tristan was very good at explaining what to expect when using a corporate buying plan and did not pressure us in any way. I hate high pressure salesmen.

Very patient salesperson

Kimberly McGovern did an awesome job. She has been patient with me for the last year while I prepared to buy my Explorer. She was never too pressing, always willing to wait and hear back from me.

No improvements needed

EVERYTHING WENT WELL. I DON'T SEE A NEED FOR IMPROVEMENT.

Great Salesman

Sales person is very accommodating. He gave us what we wanted

Return Customer!

John Parker great sales experience I will use him when I purchase my next vehicle, very personable and friendly.

Salesman great as always.

Thad Mentzer was exceptional as always! No complaints or improvements needed

Great Service!

Gullo Ford helped us purchase a car for our college student and were extremely knowledgeable and helpful. They obviously wanted to make the car buying process simple without the high pressure sales that so many car dealerships promote. I would definitely recommend Gullo Ford to all of my friends.

Great Service...will return!

Best experience ever, I will always buy from Gullo Ford. Chasity was the best salesperson ever.

Helpful salesman

Daryl Nelson is very helpful when we ask for help, but allows us to make a decision on our own time frame. Professional and courteous are two words to describe him.

Will return!

Smooth purchase, excellent sales experience. Return customer and will come back again.

No pressure!

No pressure buying is what most people want but very rarely experience. chastity was fabulous at answering my questions without making me feel pressured. Jason helped above and beyond expectations with the financial paperwork and agency. Just an overall great experience

Great Salesman!

Went well , there was a salesman that was great ( Oscar Alcocer), but found out right after we bought the truck that he had left. Sorry to hear that , very good salesman. I sure hope he still did get credit for the sale... he stayed until like 10pm making sure it all went well! Also the credit associate was great , stayed late for us also... F150 great truck.

Great Job in helping find the right SUV!

I wanted to give a quick note of appreciation for the excellent service I received when purchasing a previous owned Cadillac SRX from Gullo Ford in Conroe TX. I had gone to the dealership to research, not quite ready to buy that day. Mr. Martin Madrid was professional and receptive to what I was looking for in a vehicle. He went above and beyond in finding just the right SUV for me and I couldnt be happier. I appreciate him truly listening to what was needed, dedicated search throughout the lot and beyond plus his non-pressure attention to finding the right fit vs. the hard-sale tactics usually associated to car buying. That evening, I drove out with my SUV and have been very happy with it since. Thank you, Mr. Madrid for all your help and for making this car buying experience a pleasant one! Happy customer of The Woodlands

Excellent and Knowledgable Salesman

Tristin Dodd was very thorough, knowledgable, and helpful with us us through the entire ordering, purchase, and handover/delivery of our new 2015 Ford F-150. Courtney Ferguson was also very helpful, friendly, and technically knowledgable when explaining the onboard SYNC system. We will definitely recommend both Tristin and Courtney to our friends in Conroe and the Woolands. This is our second Gullo Ford new truck purchase and we also helped our daughter purchase a late model used vehicle last year from Gullo. We will continue coming back to Gullo Ford for future purchases even though we now live near Boerne, Texas. Regards, Mark and Marcia Pratt

Great Experience

I have been to lots of dealerships in the past, but have never had a positive experience. My salesman, Martin Madrid was so helpful and I was treated with respect. My new Ford Edge is a beautiful vehicle and I enjoy driving again. I can honestly recommend this dealership to all my friends and already have given it kudos to anyone who asks. Keep up the good work, it really will make customers return to your dealership.

Repeat Customer

Just bought my second vehicle from Gullo. Always a pleasant experience, and fair pricing. Sales team treated us well, and continued service on our Ford vehicles is great. I've even had the service manager take time to ride along to diagnose a strange sound. We'll keep coming back!!

Went Well!

Everything went well. I am very satisfied with the purchase

No timewasited

Gave us a fair deal on our trade-in without having to haggle for thirty minutes. I have walked out of dealerships and never returned after getting an insulting trade-in offer. It's a waste of my time. No time wasting here

Appreciated Salesman

It was a wonderful overall experience. I really appreciated my sales rep. Oscar

Definitely buy another car from Kim!

My Sales Rep was very understanding up front and honest. Kim checked on me up to two weeks after the sale. I will absolutely buy another car from her.

Awesome Salesman

Our salesman Jon Richardson was outstanding in every way!!!

Very Good Experiences at Ford

I had a very good experience at Gullo Ford. I have bought 6 trucks from them over the last 10 years or so and I have found each experience to excellent. They care about there customers unlike any other dealership I have been to. I will continue to buy my vehicles from them. I can't think of anything they could improve on. They have an excellent shop to go along with the dealership also.

Wonderful Salesman

Our sales person is wonderful, 2nd car we bought from Jeff Cantara

Good job

Salesman did a really good job making sure I had everything I needed.

How much for Front end alignment?

went there for front end alignment on 2003 Ford F-350. Left it there. They called few hours later with bad news. I asked the rep to read off the $3,000 list of needed parts. He started off with tie rod ends, upper and lower ball joints. Then proceeded to list off linkage arms for this and that. Then listed sway bar ends. I say no on the sway bar ends. They got nothing to do with alignment. In the end went to pickup truck after completion, and realized they also got me for front and rear shocks which have nothing to do with alignment. But I end up paying over $400 extra for shocks that I did not authorize. Lesson learned, when they call you, stop, go back to the dealer and have them walk you through everything. Show you the bad parts that need replaced. There is no telling how much more I had to pay for stuff not needed. Trust is not there anymore.

Outstanding salesman

J.R was absolutely awesome. He ran the vehicle down in service as it was not completed and out to the lot. Facilitating getting me in to test drive. He bent over backward to get things turned around and sold in completion within 24 hours. Outstanding salesman with terrific manners/polite and friendly.

Chastity was great!

Chasity was amazing and listened to what i wanted and she pointed me to the mustang. Follow up had been great!

Genuine Salesman

Our sales person seemed genuinely invested in finding a vehicle solution for my family. By the end of the experience, our sales person felt like a family friend. Nice guy, not pushy, not arrogant & extremely helpful.

No pressure!

My Sales Associate, Joeseph Fletcher was very accommodating, patient and knowledgeable. There was no pressure to buy that day, which is a huge turn-off for me and an experience I've had with other dealers in the past. This is not my first purchase at Gullo Ford; if the quality of service continues, I'll remain a customer and tell others about you.

Knowledgeable Salesman

My salesperson, Jon Richardson, was very knowledgeable and made choosing the right model of F-150 extremely easy. As you know, there are a lot of variations in F-150s and Jon knew them all backwards and forwards and how to easily find a perfect match for me.

Salesman went out of way

Daryl Nelson went out of his way to ensure we were taken care of and completely satisfied.

Love Salesperson!

This is the second time I have bought a new truck from Gullo Ford and I couldn't have ask for better sales person. She made the difference.

Love Dealership

Professionally handled, committed to winning my business. Liked the personnel I worked with. Chose Gullo over another dealership who also wanted our business. Thank you Gullo.

No improvements

Everything went pretty well as far as the situation was concerned it took a long time only on my part. I cannot see anything that could have been improved better because this was kinda new to me and my son.

Great Dealership

Experience was excellent. Great dealership. Completely satisfied with the sale

Above and Beyond Service

Gullo Ford always goes above and beyond to take care of my auto needs. This makes the 10th vehicle purchase from them.

Very Impressed

I am very impressed with all of the employees from sales to service. The are friendly and professional at the same time.

First time internet experience

First Time I tried Internet Sales. First Dealer to take me serious was Gullo Ford.

Attentive Salesman

I told David the salesperson what I wanted and what I expected and he found me exactly what I was looking for.

Makes it happen

I always deal with Pedro on the phone before driving to Gullo Ford and he is able to "make it happen" without wasting my time. I have purchased 5 new trucks from him in the past 4 years.

Great Service

Everything went extremely smooth, especially with trading in 2 vehicles at the same time.

Salesman went out of way

My salesperson was amazing, and went out of his way to make the process quick and easy.

Great Salesperson!

Our sales person, Triston Dodd, was awesome! Completely satisfied

Great Salesman

Joe Fletcher was my salesman and he was great! Made my first buying experience a good one!

Treat you like family!

Nothing I'd change or improve upon, own 3 Fords and feel we are family at Gullo Ford.

No games

None of sales games most dealerships try to pull. Always refreshing to not have to deal with that.

Great salesman

My salesperson, Jon, was very respectful of my time and this made the sales process seamless.

Went out of their way

They went out of their way to get me the deal I wanted and could afford

No complaints

Everyone from sales, finance, and service have been very helpful

Great Service

Great experience! Daryl Nelson and all the team members at Gullo Ford were more than pleasant and professional! Overall job well done by all!

Non Pressure

Just bought a car for my son and it was a fairly pleasant, no pressure experience.

review

My Ford Escape Hybrid is 6 years old and has entered the "more service visits" phase. Everyone at Gullo is helpful and friendly, as has always been the case and I still recommend this dealership. I've often said I could do commercials for this dealership. I've been a customer for a dozen years or more and won't change unless I am disappointed at some point.One thing I notice is that many of the folks at the dealership have dealt only rarely with a hybrid vehicle like mine so there is a bit of a learning curve for the service managers and apparently the mechanics. I realize Ford made and sold relatively few of these vehicles. But I love my car and plan to keep it for a while more. By the way, the renovations to the ladies bathroom are outstanding!

Great Service Through out the entire facility

Everyone at Gulllo Ford Conroe were very friendly and helpful thru out the entire process of purchasing my Truck.

Clean Facilities

I have admired the Ford Fusion's appearence for sometime.I googled Gullo to learn of customer opinions.On a scale of 1 to 5,all were 4 or 5.So,I went to Gullo and bought a 2016 Fusion Ecoboost,2 liter,Titainium.The staff was courtious and helpful.I've owened it for one week,so haven't used Service yet.I was offered a 72 month zero interest loan,but declined and paid cash for it.So,I was upset to see that I had been charged theDocument and Dealer Inventory fees.My salesman advised me yesterday that Gullo's General Manager ordered those Fees to be refundedto me by check.When done,that will resolve that complaint.I am still learning how to use the Bells and Whistles,and my salesman is helping me when I ask questions.

Great customer service and no pressure sale

My son needed a new vehicle. We went to gullo because that's where I purchased my Edge. John Parker was very helpful. We told him what we wanted and the payment my son could afford. He told us about several different trucks. He pulled up from the inventory a F150 Sport. My son loved it. And he knew we were on a time schedule and worked fast and effectively for us. Thanks John!!!

Great buying experience

Your staff was very helpful in my purchase of my 2016 Ford Explorer. Their knowledge and professionalism was very helpful. I will definitely refer family and friends to Gullo Ford

Gullo experience

Very good service. Friendly salesman and very knowledgeable of the vehicles.

Great service

Chastity is the best. We have bought 3 trucks from her and will be back when we are ready for another.

Completely Satisfied

My salesman Froy Romero was great. Worked hard to get the car that I wanted. Helped to answer every question I had. Good job Froy! Thank you, love my new car!

Great!

The buying process was very pleasant-no hard pressure. Just completed my first maintenance and it was done 30 minutes earlier than promised!

Convenient

We continue to use Gullo Ford because we are treated well and the dealership is convenient.

Excellent!

I would highly recommended Gullo Ford! My salesman Chris Pinto is wonderful.

Great Service

Robert Nicki was an amazing salesman. He was patient with me and made my first new vehicle purchase a pleasant experience. He is an asset to Gullo Ford. Thank you!

Knowledgable

Kimberly who was our salesperson was very helpful and answered all of our question.

Great Service

JR was great! He was very helpful and knowledgeable.

Impressed!

Gullo Ford did collision work on my wife's KIA and we were so impressed we decided to buy our new truck here. The staff here, JR and others, have made us life customers!

Excellent Service

JR Perez provided excellent service, coming from him to me. He was so kind and provided me with all the information I needed!

No service after sale

These people have zero interest in service after a sale. Even after paying their asking price, and purchasing the extended service plan, still treated with the run around and buck-passing game. Finance people are as slippery as the sales team. Avoid at all costs.

Zero service after sale

Even after paying their asking price on a car, and purchasing the extended service plan, I'm still treated to the runaround and buck-passing game. These people obviously have no interest in service after the sale. Avoid at all costs.

Waste of time.

Don't take your vehicle here. You can't believe anything the service people say, I called on Wednesday and asked if I brought my truck in on Thursday afternoon would they be able to fix a problem with my rotors being uneven and the truck shuddering when stopping and have ready by Monday morning at 7:00 A.M. The Assistant Service Manager told me that would be great and plenty of time to get that done, I called on Monday at 7:00 A. M. and was told that they were about to check it out, I told him not to bother and picked the truck up not even having been looked at. It amazes me that when you plan and give them plenty of time they just shove it to the backburner and don't even consider it until you call them, I was told that the people that came in after me had priority because they were waiting. Very unprofessional.

Great Salesperson

Our sales person is very nice her name is Chasity. Very knowledgeable. Go for it is a very very nice dealership. We are a Ford family

Gary Moore was great!

Did not expect to buy a car when we went to Gullo Ford, just wanted to see what was offered. Saw a car on the showroom floor that we liked. Salesman said to bring in our trade in car so he could give us a deal on the car we wanted. We liked the deal, bought the car and drove it home that night. Best part of the deal was there was no pressure from the salesman.

Attentive Salesmen

Chris Pinto and Joseph Fletcher are both helpful, attentive, and professional.

Daryle goes the distance!

Daryle Nelson is a true professional, he makes the entire process go smoothly

Salesperson did a good job

My salesperson did a great job. She found the vehicle I wanted without a major upselling. I told her what I wanted and would have walked if she tried it. Very smart on her part. Finance changed the monthly amount when I went to sign the papers, but the manager fixed that problem. My biggest concern is the time it takes. I picked out the vehicle I wanted on Friday night and it still took 4 hours on Saturday. That is more of a statement about the process than any individual.

Great Salesmen

It was a joint effort between John and Daryl. They both were very professional and easy to work with. They are shining examples of how to treat customers. They also followed up post sale, which was appreciated

Treated like family

John Richardson is the best salesman Could ask for. I would drive hundreds of miles just to come do business with Gullo Ford and John Richardson. They truly make you feel like Family. Jason Banks goes above and beyond to get the best deal for you and get done right

Great Experience

The whole buying experience was awesome. In and out in less than 2 hours. That has never happened at any other dealership before.

Knowledgeable Salesman

The salesman, Brad was very knowledgeable and listened carefully as to what I wanted on a new vehicle. He was courteous and answered all my questions. I never felt like I was being pressured into making a decision

Great Salesman

Garry Moore is a true professional and treated us like a friend rather than just a customer.

Great Service

First, my sales consultant took the time to find out not just what I was looking for, but what I needed. For example, I went in with a preference for the F-250. However, after asking me a series of questions he recommended that I also consider the F-150. Bottom line, I walked out with the F-150. The trade-in value of my previous vehicle was very fair. Lastly, a considerable amount of time and effort was put into making sure that I was familiar with all of the vehicle's features and that I was comfortable with the purchase. The only item that would suggest could be improved involves the financing portion of the process. I walked in with an approval from Ford Credit for much more than the value of the new vehicle. FYI, I financed approximately 50% of the value of the vehicle. Once the finance paperwork was complete and I was reviewing everything at home did I realize that the financing was through Capital One. This is no big deal, except that I should have been made aware. Overall, it was a great experience. I will return to Gullo Ford when I next need a new vehicle

Salesman did everything I asked

Luke Jones made the car buying experience very easy, he has done everything that I have asked.

Great Salesman

All else held constant (i.e. car/price), Dan Alfred was the primarily reason I would go back to Gullo Ford in Conroe. He was very respectful and helpful and would look forward to working with him again.

Extremely Satisfied

This is our second purchase with Cesar at Gullo Ford. He did an exceptional job following up with us and worked hard to find the right truck within our budget and needs. I think the only thing we could wish was a shorter visit once we actually decide to purchase the vehicle until we walk out the door with it. What always takes so long? We are told it's paperwork and stuff, which I understand but I do wish it didn't take so long! Overall, though, we are extremely satisfied.

Wouldn't change anything

Everything went very well. The hole experience with Gullo Ford was one of the best I have ever had. I would not change anything.

Best Experience!

Best experience buying a vehicle. Completely satisfied with purchase and buying process.

Went Well