Gross Motors

4.8
Overall Rating

Customer Service: 4.8 Buying Process: 4.8 Quality Of Repair: 4.7 Overall Facilities: 4.8


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2016 Colorado Purchase

5
Darin on 11/07/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Our buying experience was very painless. Everyone was very helpful from start to finish. We really like the friendly sales and service staff.


Tom Sulser Melrose,WI

5
Tom Sulser on 10/30/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My wife and I were fortunate enough to have Jerry Gross take care of my 2015 Silverado today for some warranty work and an oil change. He was great to work with and answered all of my questions. The service department here is the best! I recommend this dealership to everyone-buy a vehicle here and you will be taken care of! Thanks Jerry!


Great staff!

5
Beth on 08/10/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Jordan was great to work with! He responded to my inquiries quickly and professionally, and made it fun to learn about our new Silverado! All the staff we dealt with were friendly and helpful...we felt like we were their priority. Thanks to everyone!


Corinne Comstock

5
Corinne C. on 06/15/2016

Buying Process: 5.0 Overall Facilities: 5.0

Scott Janke is a wonderful representative for Gross Motors! I was very interested in the Buick Envision prior to its release to dealerships. I spoke with Scott and he took initiative and researched this vehicle for me and let me know immediately when it released and Gross Motors had one at their facility. Scott made the transition from my current lease into a different lease very smooth and to top it off, Gross Motors looked for special discounts that would apply to help me save even more! I am a teacher and they found an "Educational Discount" that could apply at this time! It was an overall great experience!


great service

5
Kim on 03/09/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had my oil changed and it was easy to make an appointment and they picked my car up and dropped it off for me.


Very good customer service

5
B & C Janke on 03/08/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Our salesman, Scott Janke, was very thorough and accommodating. He made our trade and lease experience go very smoothly. We definitely recommend him to anyone in the market for a vehicle. The lady who took care of the paperwork was very knowledgeable also. So nice to have good people to work with in a small town.


great prices,

5
Don Pohle on 11/29/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

They always give me a deal I can not walk away from.


Super service and staff

5
Terry A Wulff on 04/23/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

good job am very happy. was well taken care of and they delivered what they promised


Disapointed. Nobody ever contacted me.

1
Ron H on 04/18/2015

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

I will not contact this dealer again by e-mail. If interested again I will go to dealer.


Paul Klein is Great!

5
Car Seeker on 05/11/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Paul, out of the few dealerships that I spent time with really took time to go through everything he could to earn my business. Unfortunately we couldn't come to a conclusion today, but I am confident that he will find the vehicle I am looking for and make the deal happen. Thank you Paul!


Would buy from again!

5
Cinders on 11/22/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Found just the car I was looking for at Gross Motors in Neillsville, WI. Our Salesman Roger was wonderful to work with & would recommend to others. Could not have asked for a better car buying experience. Will buy our next car from Roger at Gross Motors.


Great Service

5
Just the right car on 11/22/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Roger at Gross Motors in Neillsville WI. was so helpful in finding us just the car we were looking for. Awesome sales man. Not only did he find us just the right car he also got it for just the right price. Great experience & will buy from again!


Total satisfaction

5
Reeko on 11/14/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have shopped at Gross Motors for the last 30 years with nothing but total satisfaction. Their service department is second to none! Paul Klein has sold me my last (5) automobiles, I could not ask for any better service from a sales representative.


New Chevy-

5
Jerry on 11/14/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Buying a new truck from Roger Wenzel at Gross Motors was a A-plus experience for the start. Roger was non-preasure and helpful in every way. Great customer service!!! The best thing to say is we will buy our next vehicle from Roger at Gross motors. It was that good!!


Always a pleasure!

5
Jeremiah on 11/10/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Although this was an unplanned purchase, it was painless. Paul was great to work with, just like the whole Gross Motors family! I wouldn't consider going anywhere else! Thanks!


Very intuitive questions and recommendations

5
willy on 11/09/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My salesman was Mr Wenzel. After I answered a few pertinent questions he pointed me to a very reasonably priced truck that has helped me reach all my goals. The purchase has been backed by impeccable service. I'm very happy and will continue to encourage others to give Gross Motors the opportunity I had. Bill


Great buying experience

5
garry on 11/09/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Roger was the greatest. Made me deal I couldnt pass up, and what a truck. Had a great buying experience. There was no pressure and everything that Roger said was exact. I was so impressed with your salesman that I flew from Crawford Tx to your dealership to buy a truck. Thanks again Roger.


Salesman

5
Just needed a car on 11/09/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Our salesman, Roger Wenzel, went above and beyond the insure our service and experience was top notch. As long as they keep employees like him, Gross will be in business a very long time!


Easiest car-buying experience ever

5
Cars galore on 11/08/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

No longer an official "hometowner," I continue to travel back to Neillsville to buy at Gross's because I know the treatment I receive will be beyond compare. Paul Klein shared his insight on the nuances of the Camaro, helping me to order what has turned out to be a perfect fit. Thanks!


New purchase

4.5
Mr. Backaus on 11/03/2011

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Paul at Gross motors, has always made the new vehicle buying process, quick, efficient and enjoyable. Eric


Awesome Service

5
Sherry on 11/03/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have been buying vehicles from Gross Motors for 30+ years and have always had a great experience. Paul Klein has been my salesman for the last few vehicles that I have purchased and he was extremely helpful and gave me the best deals! I also get all of my vehicles serviced at Gross' and get great service from them as well. Jerry and his crew are great! When I need a different vehicle, I will be going to see Paul.


kmkjbj

5
Patsy on 10/25/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have always had a Good sales person and good srevice!!Will probably buy my next car here.


service repair

4
Packer Fan on 10/25/2011

Customer Service: 4.0 Quality Of Repair: 3.0 Overall Facilities: 5.0

Customer service at Gross Motors is nicely handled by local "neighbors" and they understand the professionalism needed when taking care of disgruntled customers due to the cost of repairs being extremely high. Doubt if I would buy GM again as vehicles seem to be of low quality and have had way to many instances of having to bring my vehicle to the garage. Purchased my vehicles there due to the people, not the product.


2009 Chevy Silverado

5
barbie on 10/25/2011

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We brought our 2009 Chevy Silverado into Gross Motors in Neillsville, WI on 10/21/11 because it was low on oil again. Our salesman, Paul Klein was very understanding and sympathetic regarding our problem. The service department was very courteous and helpful. Everyone at Gross Motors is very professional and kind. We live out of state, so needed documentation of how much oil was put into the vehicle. Paul Klein faxed the information to our dealer in Glencoe, MN so that we could continue with the warranty work that needs to be done to fix the problem. I appreciate the efforts of everyone at Gross Motors.


Love My Buick

5
Chris on 10/25/2011

Customer Service: 5.0 Buying Process: 5.0

I traded in my Buick Rondezvous for the 2011 Buick Regal. I received a great trade in price and a great rebate on the Regal. The customer service is very friendly and the Gross employees make you feel like one of the family.


$29,980

Mileage: 52253

Color: Blue

Transmission: 10-speed Automatic

Body Style: Pickup

City: Neillsville, WI

Engine Type: 2.7L V6 24V PDI DOHC Twin Turbo

$19,980

Mileage: 122940

Color: White

Transmission: 6-speed Automatic

Body Style: Pickup

City: Neillsville, WI

Engine Type: 4.3L V6 Flex Fuel Vehicle

$10,980

Mileage: 128555

Color: Other

Transmission: Continuously Variable Transmission

Body Style: SUV

City: Neillsville, WI

Engine Type: 170 hp 2.5L I4

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