Grogan's Towne Chrysler Jeep Dodge RAM

Great Customer Service

Russ is A Great person he helped us through the whole process in buying our 2016 Jeep Grand Cherokee it was worth the day we spent at the Dealership. Everyone in the whole organization was very nice ! From Finance to Service to Showroom!! Love going there for Service

Shockingly poor

Gabe th a try first car all went well next time it went to hell. Needed seat replaced they put on one from junk yard. Took 2 weeks to get it fixed. But was going to give them one more chance. Went there to check out the car hot told my trade was only worth 2k they claimed it needed 2k in repairs. I reminded them I got from them and they had serviced it twice and reported no issues. They went silent and had nothing to say.

Omarrrrr

Don't go here, unless you want to get yelled at by the salesman.

With caveats...

Last year I worked with Chris Aughney at the Grogan's Towne on Central. He was great, inspired confidence in me with his honesty and integrity & I recently I returned to him to begin looking for a car for my young daughter. The BUT here is that I took my Grand Cherokee to the Grogan's Towne on Telegraph for recall repairs several times. Not sure what the issue is here - possibly just too big of a dealer/repair shop - but I will not use them again. Everything takes at least a full day and is super inconvenient. Superficially nice but no real attention to detail and if you're not an educated consumer and aware of all the particulars regarding the repairs, you get no help from them. I should not have to be so vigilant! Chris gets 5 stars and then some but the Service Dept on Telegraph gets a 2. Last time I took the car in (sensing a lot of recalls here??) I took it to Charlie's Dodge in Maumee and had a much better experience in working with the Service Dept.

Exceptional Customer Service!

Our son purchased a 2012 Jeep Liberty from Chris last year and my wife, Anne, and I were very impressed with his customer service and attention to detail. When we were in need of a car, we didn't hesitate to contact Chris and advise him what we were looking for. We had selected several models we were interested in test driving and Chris made sure every one of the models was on the lot for us to test drive. We settled on a 2015 Chrysler 200 with only 8150 miles on it and could not be more pleased with our choice. The price was right and the purchase process was made so simple and efficient. We will definitely return to Grogan's Towne and Chris when we are in need of another vehicle!

GreatvDealership

I bought a 2001 jaguar xkr. I flew in from NY Grogan's driver(who was a great guy) picked me up on time. Car was exactly as they described. I worked with Joe Lambert and he was great. A man of his word. I had a minor problem and Grogan took care of it. Great dealership!

Excellent service!!!

Joe Lambert did an excellent job of making sure I got exactly what I was looking for. It was the smoothest car purchase I've ever had.

The best customer service I have ever experienced!

John is absolutely amazing. Sold us our 2015 Dodge Durango. Had a few things that needed take care of and he made it all happen. I will never buy a car from anyone else and he will get many referrals. Hard to come across nice honest people these days. Keep up the great work :)

No response

called 2 times for car, no real response. appointment was not set to even meet and show the car. No follow up calls, seems lack of interest in selling vehicles.

Kept every promise!

We bought a used car from Bob Reaume. He made our car buying experience wonderful. From pricing to service, they're top notch. Bob isn't "pushy"; you pick the car that's right for you. Some salesmen want you to buy "their" car, as in the one that's been on the lot the longest. WE WILL BUY ANOTHER CAR FROM BOB & GROGANS TOWNE.

Excellent, timely car buying experience

Joe Lambert in the used car sales department was wonderful to work with. Adding another child, we needed an efficient and safe SUV as well as a fair trade for our current car. Joe went above and beyond, coming in on his day off as we traveled two hours from Columbus, to help us. Jamie in finance was quick and clear on all our paperwork We will definitely be back for our next car!

Lied about work being done before I took delivery of vehicle

I drove 3 hours to look at a vehicle listed online. We made a deal for my purchase, providing that they would perform an outstanding recall on the car, and I would come back in 10 days to pick up the car.John called me later said car was ready. I asked if recall issue was addressed, and he assured me it was. When I picked up car I asked for proof, and was told they don't provide that, but promised me it had been done.Months later I get recall letter in the mail for this same issue, as I'm now the owner. I call Chrysler and they confirmed there was no work performed on that VIN number.Sure they were friendly, the whole time they were lying to me...

Salesman were great and very respectable

All the salesman down there treated me very well. My salesman Joe went above and beyond for me, Recommend this organization to all my family and Friends!

Never again

Went in on Saturday to look at a 2014 Jeep Grand Cherokee Limited that I saw online. Looked great in the pictures, but not the same in person; dents and scratches and poorly taken care of for what was a 2014 and also claimed to be certified with over a 100pt inspection, apparently didn't look too close. Also, called Friday before they closed and said I'd be there around 10 the next day to look at it (hour after they opened). When I got in to test drive, the manager's belongings were still in it since he had been driving it, and was dirty.

Complete SCAM, lied right to my face!

After waiting over a week for a service appointment for an issue with a severe wobble in the front end that left us fearing the safety of our lives if we drove the vehicle, we were informed by the service employee that it is a well known issue with Jeep/Chrysler. So well known that it has a name, "Death Wobble". "Quick minor fix", they said. A couple hours later Jeep is fixed and picked up. Upon review of the paperwork given to us we noticed a vehicle inspection sheet that clearly had several issues marked as needing immediate attention. Apparently they only do repairs that fix the main issue, not the problems that are a result of said issue, even though or possibly because it's "warranty work". Will take it elsewhere for follow up. Sent Jeep back to Grogan's Towne for insurance claim body work thinking it's a simple repair, surely they can handle that. Wrong! This time we went over the vehicle before signing any paperwork. The work was not complete, parts were not replaced. When we inquired about the problems we were told the parts were still "good" so they didn't replace them. But the paperwork said they were replaced. "Oh, we have the new parts right here for you", said Don Davies, body shop manager. "We were just going to give them to you and let you replace them", he said. I informed him that our insurance was not only billed for the parts but for the labor too, so, "yes" I want them installed. When asked about the other portion of the repair he refused to perform that service and said he would speak with our adjuster regarding that service. Don Davies assured us that he had left a note on our bill for the cashier to inform us of these issues, however, when we spoke with the cashier (Jayne) she produced all the paperwork she was given and there were no "notes" attached to anything or any notice that old parts were used. The lie I believe was to cover the fact that they had tried to scam our insurance company with bogus claims for new parts and labor that were never installed. If we had not requested to look at the repairs before signing the check I'm sure those new parts would have been sold to the next gullible customer. Consumers beware, mark the parts to be replaced and check them before signing for anything. Even what you think are reputable dealers will try to scam you. This is twice our vehicle was into this dealer and that "car wash" you get for free with every service never happened either.

Ask for Joey

If you want to be insulted and lied to about a used car's value, and you really like to deal with arrogance, ask for Joey. We wanted to buy a car there but left and went elsewhere.

nobody wants to take care of any problems

Bought a 2012 Equinox from Grogans that needed some paint work done was supposed to pick it up two days later ended up 5 weeks later picked the car up took it to the body shop brought it back same day the work was not very good and came back a mess driver and I decided to send it back after talking with the salesman Bob he said he would take care of it. Had the car two days brought it back put it in the driveway and left. the interiors black leather had white rubbing compound all over the seats and door panels and mats. The car left with a full tank of gas came back on empty. We took pictures contacted the owner Denny talked with him about the problems told him we had pictures but didn't seem to care wanted us to bring it back over we told him he had two shots at it and it was not getting any better Took it to local Chevrolet dealership all was taken care of in one day and came back all cleaned up. Would not recommend Grogans to anybody

Best Ever Buying Experience

I have never had a better buying experience! The sales team that helped me, Russ Irvine, Jamie Badger, Julie Zell, and Mike Farber were OUTSTANDING! This sales team treated me like I was the only customer they had to deal with that day. I did not feel rushed to make a decision, I was actually encourage to make sure that I was getting the exact vehicle I wanted! Russ took the time to find me the vehicle I wanted - we had to get it from another dealership and he did that in 24 hours! Jamie and Julie made sure that I understood all of my options with financing. They even took the time to resubmit my application to try to find a different term for the financing because I was curious what it would do to the payment and the interest rate. This team is amazing! I will definitely buy from them again - however - it might be awhile because I HAVE THE VAN I WANT!

Great customer service.

I am very impressed with the customer service I received from Steve Merritt. I inquired about a vehicle, and even though I went up to look at a totally different make/model, I am very happy with the Jeep I decided on buying. Steve was very easy to work with, and did not push me to purchase a vehicle. The financing was quick and easy. Within a few hours, I was driving away with my vehicle. They also filled up the tank! Since my purchase, I have had many phone calls from Steve and Groghans asking if I was happy with my purchase and had any concerns. I was very impressed. I had a bad experience with Taylor Kia in 2006, and so glad that Steve made this experience very pleasant. Thanks Steve!!!

Highly recommended!!

Bob Reaume was incredibly friendly and efficient. He worked out a stress free deal with me and I could not be happier. Thank you so much!!

Quick and courteous experience

I contacted the dealership and was directed to Renee Oliver. I told her what I wanted and within a few minutes, she found a Durango that fit my requirements and gave me a ballpark trade-in value for my car. Everything went smooth, no high pressure sales tactics. Second new car I have bought there in the last 12 months.

I love my Grand Cherokee!!!

I would absolutely recommend this dealership to ALL of my family and friends. From the test drive, to the financing, and finally the purchase...Grogans made my car buying experience smooth and fun. I will be purchasing from Grogans from here on out!!!!

I won't buy a car from anyone else

Doug is the best an most knowledgeable salesman Ive dealt with in 30 years. Thanks Doug, Love my Scat pack Challenger! You can't go wrong with this guy!!!

Great Dealership!!! Amazing Customer SERVICE!!!

Everyone i have ever came in contact with at Grogan's have always been awesome!!!! Down to earth sales representatives and always willing to go six extra miles to make sure you get what you want!!! I wouldnt ever recommend another dealership!!! =] I love my Dodge Journey!!! =]

Worth a look

I still scan autotrader to see if I can find a better deal and I still haven't found one. I tell people, every chance I get (no exageration) about the deal I got. Everyone loves a new toy (car) but they don't enjoy spending the money, I'm no exception there. If you want the process of writing that check as simple and pressure free as possible, this is a great dealership. From sales to finance this was truthfully the best experience I've had with a dealership. I drove an hour from my home just outside of Detroit, to test/buy a 2013 Acadia, and I will continue to use this dealership for future purchases.

A Very Bad Experience

Trade in a 2011 dodge ram slt for a 2014 ram sport demo model big mistake they promised $2,500 off demo ended up $500. With underhanded paperwork got nowhere with management nor crysler Corp complaints I've owned five dodge rams in my life This nightmare has been the worst I've been treated and ripped off ever seems that they get away with everything .Truck was originally 40,200 or best offer advertisement.

Above and beyond

My wife and I purchased a used 2014 Ram 1500 Limited. We live in Duluth, MN. Which is about 770 miles away. Grogan price for this truck and everything it was loaded with and low miles. beat everyone within 700 plus miles.When it came time to pick up my vehicle. I planned on flying to Chicago. From Chicago to Toledo. When I arrived in Chicago. My flight was canceled. The next flight to toledo was the next day at 430 p.m. Grogan offered their driver to come and pick me up four and half hours away. Free of charge! They went above and beyond for my wife and I. Great customer service, sales personal. I will definely do business with Grogan again.

Great Car Buying Experience!!

My wife and I came in looking for a bigger vehicle for our growing family and left with exactly what we wanted. We were able to test drive several different SUV's on site which made it easy and convenient to find the right one (especially with living an hour away). Marc Ray and Mo R. are very knowledgeable and made it a priority to take care of us. I highly recommend these guys at Grogan's Towne to anybody looking for a new or used vehicle and will definitely go their way again in the future!!

Treated like dirt!

I went to look at a 2011 Nitro and wanted to trade my 2008 Hummer H3 on it. Steve only wanted to give me rough value trade in for a vehicle in very good condition. He slapped a NADA report for the Nitro in front of me. I asked to see one for the H3. He got on computer, then said he couldn't get on the site. I had no trouble checking NADA price on me H3 after I got home. Don't like being lied to!!! Wouldn't send my enemies to this dealership!

not for me

the salesperson called me on checking their inventory, but didn't find anything in my budget.

Poor customer service from Steve Merritt

I was very interested in one of their cars I saw listed online. However, I live 2 hours from this dealership. I spoke with the Manager and he told salesman, Steve Merritt, to pull the car inside and go over the entire car with me on the phone. I was also promised that they would take photos of any damage and email to me. I was told there were 2 dings by the gas cap. Steve took 2 pictures that were just awful. They were taken outside in sun glare with shadows of buildings, people, and truck which made the extent of real damage difficult to see, which I think was done on purpose. I requested Steve retake the picture, refocusing this time of a close up of the damage only. Steve replied he had already taken 2 photos for me and there were photos online. (The photos online showed no damage, nor was it mentioned in the write up for this car.)Needless to say, I have not only decided not to do business with Steve, I will never purchase anything from this dealership!

Poor customer service from Steve Merritt

I was very interested in one of their cars I saw listed online. However, I live 2 hours from the dealership. I spoke with the Manager and he told me he would have Steve pull the car inside and go over the entire car with me on the phone. I was also promised that they would take photos of any damage and email to me. I was told there were 2 dings by the gas cap. Steve took 2 pictures that were awful. they were taken outside in sun glare with shadows of buildings, people and a truck which made the real extent of damage difficult to see, which I believe was done on purpose. I requested Steve to re take the picture, refocusing a close up this time on the damage only. His response was he had already taken 2 photos and there were photos listed online. (None of the photos online showed the damage, nor was it mentioned in the write up of the car.) Needless to day, I have not only decided not to do business with Steve, I will also never think of purchasing a car from this dealership as well!

Great service

I love this dealership. I drove from keego harbor michigan in the unexpected snow storm and it was worth it. Ron is the best sales consultant I have ever experienced. I drove from michigan because the price was right on the car I've been looking for. When I got there, there were other customers from northern michigan because the service and price are unbelievable. Grogan has a customer for life from my family. Thanks agiain Ron

friendly personal service

Angie Carslanger really listened to what I wanted and got me exactly that! Could not have asked for anything more. Professional, friendly service! I will recommend Angie to anyone looking to purchase a vehicle.

Awesome

Ernie was awesome. He was able to get us exactly what we wanted. I will highly recommend him to everyone I know. Thanks Ernie, we love it.

Could have been better

I recently purchased a used car from Grogan's Towne. Overall, the experience was positive and the staff was helpfuld. The only complaint I have is that when I left the lot, there was less than a quarter tank of gas in the car. Where I come from, it is customary for a dealership to fill up the tank before the new owner drives away. For me, that is part of the customer experience. I didn't think to ask about it at the time, but it hit me when I had to stop at a gas station just down the road from the dealer and put over $50 worth of gas in the new car. I felt a little bit like I was taken advantage of.

We will be back!!! It was worth the drive!!

My husband and I had been searching for a Dodge Durango for quite a while. We came across our vehicle on Grogan-Towne's website. My husband called and talked to Mo and was told the vehicle was not ready to be seen. We explained that Saturday was the only day we were able to shop for vehicles and we really wanted to see this vehicle. We told him we lived two hours away (Flint area Michigan) He offered to have it cleaned up so we could see it. We arrived and the vehicle was actually pretty clean and it had been washed. I was very impressed that he took the time to have it presentable for us to see without even knowing whether or not we would buy it. After test driving the vehicle, we decided it was the one for us. Mo explained how their vehicles are aggressively priced and showed us the KBB price which was $3,000 higher than what they were asking for it. Anyway, we made the deal. To top things off, they delivered our Dodge Durango FREE to Michigan. In order to certify the car, they did their 125 point inspection etc. Mo called and said that the mechanic said there was a shake in the front end so they installed four BRAND NEW TIRES and delivered it to us with a full tank of gas and professionally cleaned inside and out. We have never been treated so well. Mo was not a pushy salesman and was very upfront and honest with us - unlike previous experiences we had while car shopping. Our son will be getting his first car soon and we will definitely make the drive to purchase a vehicle from Mo at Grogan Towne Chrysler Jeep Dodge. We dealt with Heather in finance and she was awesome too. I could not believe how smooth it was to deal with both of them. It was just a wonderful experience. I love my Dodge Durango.It's worth the drive!!!!

Great call back response

Even though I haven't bought car yet I like the response back,without being pushed or called constantly.Buying car is big purchase so they let you decide when,so I just know the service is going to be great.

Great Experience!

We have been shopping around, mostly online, for a new car. Found a 2013 Journey online at Grogan's and decided to go check it out. That is when we met Chris. He was very friendly and knowledgeable about the product. Although he was there to answer all our questions and concerns there was never any pressure from him. We were able to make a deal and are so happy with our 2013 Dodge Journey. Not only will we return for future purchases we will be recommending to our friends and family to go Grogan's and talk to Chris.

An enjoyable experience

Enjoyed talking to Ernie while our car was appraised and while our new car was shined up as well. It was really easy to find the new vehicle we needed with their great quantity of choices, sizes and colors.

A great experience

I had been shopping around for a newer vehicle for about a month, i had been to several dealerships over that time and didn't have any luck finding the right car that was within my price range. I'm not a fan of being sold to in an aggressive manner, which has been my experience with many of these dealerships but the first time i walked into Grogan's I met with Darius Edwards and I never felt as if i was being pushed to buy a car. The one thing that stuck with me through the process was Darius telling me that, "I don't work for my for my bosses, i work for you." This put me at ease when i finally found a car that was in Grogan's inventory. I got an extremely nice 2010 Ford Fusion Sport and I couldn't be more happy with my experience.

Great Experience!

My boyfriend had just bought his car from Grogan's a few months prior, so I decided to make a trip out there to look for a smaller SUV for myself. Darius was the person who helped us out and was so enthusiastic that I was going to find my new car. He was right, I left with a 2012 Jeep. I couldn't be happier. I am loving my new Jeep and Darius made the experience very easy. I will definitely be coming back here for future car needs.

"Better than Expected"

drove into dealership on a whim. Darius Edwards gave us the tour, we were very pleased with the 2011 Dodge journey, 2 hours later we drove it home. Thankyou Darius and Heather for the wonderful efficient service and care. My wife and i love the new SUV.

Awesome dealership and great service!

I had bought my first car from Grogan's 3 years ago and had wonderful service then so I thought I would try again. The level of service exceeded the first time around! I didn't feel like anyone was being a pushy salesman trying to get me to buy something that I didn't need. My salesman Mo Rammuny was excellent and an all around great guy! He made sure I got what I wanted for my trade in with no hassle. Kevin, the business was also amazing. I'm definitely going to be bringing all of my business here! They also went above and beyond and detailed my new car, gave it a nice wash and delivered it to my house the next day and drove away my old car for me!

Was trying to buy a van

I sent an email on a van I was interested in over a week ago and NEVER even received a call back from the dealership... I guess they are not interested in selling their vehicles. I do a lot of my research online first before I take the time to drive to a dealership, so this just shows me what customer service must be like at Grogan. I love cars.com for the purpose of being able to find vehicles that you may like and save them to plan out where you need to go, but if the dealership isn't invested into the sight than why even list their vehicles?

No way to treat loyal customers

I took my 2013 dart in for servicing. I had made an appointment two weeks prior. I took my car in the day before the scheduled appointment, on the day of servicing I never got a call from them to inform me of how things were going, at 5:15 I called the and was informed by some rude person that my car was never looked at and that they would be open the next day ( Saturday) from 8-4 and they would look at it then. Saturday came and at 3:15 my wife called grogans towne and was informed that the service department went home at three. We scheduled the appointment for Friday because that is my wife's day off. How is she supposed to go to work? I have bought or leased at least ten vehicles from grogans towne over the years, but I won't ever buy another one from them. Not if they were the last dealer on earth Tim OBrien

very pleased

Me and my wife came in to see if we could find a vehicle to fit our families needs and be in our budget. Mo Was extremely patient and helpful with finding the right vehicle for us, I will refer anyone looking for a car to your dealership, our next car will be purchased from your dealership, new or used we will return, thank you to Mo For finding us the right vehicle and safe for my wife and kids to be in.

positive experience.

Just wanted to send you a note to tell you that the purchase of my new vehicle from your dealership was the best experience that I have ever had, from beginning to end. Everyone that I dealt with in this process was professional, as well as being just great people to work with. You made it both smooth and effortless.Thanks for getting me my dream vehicle and making it such a positive experience.

GREAT SERVICE!!!! Honest, genuine, dedicated!!

I can honestly say that they were fun, nice, and willing to work with you!!!!

Mike and his team did what three other dealerships...

Mike and his team did what three other dealerships (2-Baumann & 1-Dunn) couldn't do in two months. In 1/2 a day and I road out of there in my Brand New 2014 Chrysler 200 Sport, sweet. I love the car and the the price, payments and interest rate were great. Its nice to know that there are still dealerships around that treat you as a customer first and a friend as well. Mike and I connected the fist time we spoke and meeting him in person was even better. Mike promised that this deal would work out and between he and all the others members involved "THEY DELIVERED!!!!!" . I'll be back and I'll send anyone who wants a fair deal to Mike Scott and Grogan's Towne. Thanks for restoring a little bit of faith in a doubting soul.

Helpful staff

The staff was quick to respond and very helpful. The selection of cars included a big variety

Skip was very helpful and friendly. Everyone at the...

Skip was very helpful and friendly. Everyone at the dealership was very nice and professional. I had an excellent experience at Grogan and would recommend buying a vehicle there.

Excellent Customer Service By John Murphy!!!

Dealt via email with John Murphy and he was excellent. I requested Carfax's on two vehicles which he promptly sent and also took it upon himself to include the approximate value of my trade-in. Although I didn't purchase a vehicle at this time, I would certainly consider John in the future.

I drove over an hour to test drive a vehicle from...

I drove over an hour to test drive a vehicle from Grogan's Towne. Bob Reaume was there to greet me when I arrived and was able to assist in purchasing my new (used) vehicle. The price and low miles on the vehicle was the reason that I drove so far. Grogan's Towne understands the fast and competitive automobile market and their prices and vehicles reflect that. I would certainly do business with them again!

Overall service was excellent! Ron & Colleen were...

Overall service was excellent! Ron & Colleen were great to work with and the experience was wonderful! Fastest time ever in buying a car!Thank You!

Bought a Certified 2013 Chrysler 200 with 4 different...

Bought a Certified 2013 Chrysler 200 with 4 different brand tires that were at ware bar, Cd player does not work, missing lower front bumper grille, Certified 200 point means nothing had to go to belle tire spend 700 dollars only had the car 2 months had to make the car safe. I will never buy a car from them again if anybody buying a car from them get it inspected because after paper signed its your problem

If I would have know Freddie was at this dealership the...

If I would have know Freddie was at this dealership the 1st time I walked in I might have had a newer car sooner!! He is the kind of person every dealership needs on their team. Thanks for being there Freddie, I WILL be back!!

Mo was a very good honest man and took good care of me:)...

Mo was a very good honest man and took good care of me:) couldn't knock a couple hundred off cause of car being so new on the lot but promised a free oil change, detail on the car and a gas fill up. Also only came with 1 key with broken buttons but was told where to get fixed and will be remburse! I will highly recommended any other friends or family that are buying to go through him!! Thanks a lot Mo:) You Da man!

Me and my wife were treated like family from the moment...

Me and my wife were treated like family from the moment we walked in the door. We entered the showroom floor and were greeted pleasantly and asked how we could be helped. I asked the gentleman who greeted us if he could direct us to used sales. He led us through the showroom and to the used sales area and found us an available sales person. The gentleman he found for us was John Murphy. He greeted us pleasantly and offered us a seat at his desk.He asked if we had any particular vehicle in mind that perhaps we saw on the lot or on the internet. We had printed a picture of a vehicle we saw on the internet and he asked if we would like to take a closer look at it. We were not asked about finances or price range until we initiated that part of the conversation. We didn't feel any pressure at all. We did look at the vehicle we brought a picture of and John thought maybe we seemed to be settling on something according to what we thought we could afford. He asked what our monthly budget would be and showed many more vehicles in much nicer condition with much lower miles that we could afford. We were smiling ear to ear because we had many choices. My wife would be the primary driver so she chose the color and options she wanted. She found a 2013 Town & Country fully loaded with low miles that she fell in love with. We were tight on time getting kids picked up and John helped us along the way. He took our information and said "Go pick up the kids". We returned a little later than hoped and the dealership was all locked up. The John saw us through the window and opened the door and said "Congratulations, you were approved." We were ecstatic to learn we would be driving such a new car within our budget. While we were gone picking up the kids, John had the folks there wash and detail the van and check all fluids. He waited patiently for us to finish the paperwork and then followed us to the gas station and put some gas in it so we could drive it home. We will be going back to Grogan's when it's time for a new vehicle,

First, Bob suggested I try for new car. That didn't...

First, Bob suggested I try for new car. That didn't work so I went back to Bob and he showed me a great Chrysler 200. He is very professional and honest which I liked. I felt like he wasn't trying to hustle me into high payments. After I bought the car Bob still checks to make sure everything is still ok. The issues I have found, Bob went above and beyond to fix and I appreciate that greatly. I plan to return for my puchase and I recommend my friends and family to see Bob

Bob was the best salesman I have ever had. He really...

Bob was the best salesman I have ever had. He really worked with me to find exactly what I wanted, in the price rage I could afford. I have never felt more comfortable buying or even looking at cars. I had been to many different dealerships, and grogans was by far the most friendly place. Bob made me feel very comfotable in my purchase he qas the best and I will recommend him to anyone I hear that is looking to buy a car!!

This is the second vehicle my family has purchased from...

This is the second vehicle my family has purchased from Grogan's Towne and we will be back. Jon Hainer has handled both of the sale. He is awesome. Next visit we will be seing Joh for our new Dodge Ram!!! Thanks agian Jon!

My husband and I had visited a different dealership prior...

My husband and I had visited a different dealership prior to calling Grogan's, I didn't have any reason to think that we would need to be looking around or calling other dealerships, since I knew what I wanted to look at, and I figured it would be easy for not only us but the salesman as well. Not only did the other dealership NOT put me in the car I wanted to test drive, the guy tried to "sell" me other SUVS that I had no interest in. I left the first dealership feeling very discouraged and just not excited like I thought I was going to be. So 2 days later I called Grogan's, I was connected with Jon Hainer. We made an appointment for that day. We got there, and right off the bat my husband and I felt as ease. Jon has that type of personality where you feel like you've known him for years. He took us out to the lot where the vehicles that we were interested in were parked. I'm the type of person that does my research for weeks sometimes months before I make a decision. So I don't want to try and be sold on something else, when I already know what I want. However, my husband is a very inquisitive person, so he had a few questions about other vehicles just out of his curiosity. Jon answered them, but never tried to "sell" us on one. Heather was also another person we worked. She helped us with the financing, she was awesome! Answered every question we had. Very friendly.I left that day in my new vehicle smiling ear to ear. I love great customer service, and that is just what we got! Thanks again to Jon and everyone at Grogan's for making our experience so wonderful! We will be back in the future.

I had an incredible experience at this dealership. I was...

I had an incredible experience at this dealership. I was nervous about working with a dealership as my other car purchases had been through smaller, local lots. Mo was an incredible salesman. From the initial phone call I made inquiring about a vehicle all the way through the test drive, purchase, financing, and questions after the sale he was very informative and returned my phone calls right away. He was very knowledgeable about the vehicle. He answered any questions we had honestly and did not make us feel pressured in any way. We worked with Heather in the business department for financing and she also was very informative and did not pressure us to make decisions or finance with certain places. We were trying to finance through our local bank and Heather and Mo went out of their way to make sure they received the proper documentation. When we then decided to finance through the dealership options Heather was able to take our credit application over the phone and get us set up with financing in just a few hours. They even went so far as to then drive the new van to us (over an hour away) and the very courteous drivers even made sure it was filled up with gas when it was delivered to our driveway. Heather sent along all the paperwork I needed to complete the financing so we never had to make another trip back to the dealership. Everything was brought to us. Mo and Heather truly made this experience easy and actually fun. I would recommend this dealership and especially these two individuals to anyone looking to purchase a new or used vehicle. And after a lot of comparing different sites, this dealership always had the best prices on the van we were looking to buy within a 100 mile radius of our location. A win/win on all accounts!

We took our daughter in to buy a car and we were very...

We took our daughter in to buy a car and we were very lucky to get Bob Reaume to wait on us. I believe we may not have gotten the car had it not been for him being as knowledgeable, considerate as well as respectful which is huge. We had already been elsewhere and did not have as great of an experience! We will be back to buy our next car at this dealership as long as Bob is there to help us the way he was able to help our daughter. It was very refreshing to have been treated as well as we were (like family).......kudos to Grogan for having such wonderful people working for them......it was a very good experience for sure!! We will be back!!!!

On Friday, February 7 my wife and I traveled from...

On Friday, February 7 my wife and I traveled from Valporaiso Indiana to Grogan's. We were shopping for 2013 Chrysler minivans we saw on the Internet that we felt were reasonably priced. Our sales associate was Logan Lynch who was very personable . Logan showed us all the 2013 vans available on the website. We picked out at least six/8 that we were interested in. The temperature was about 40 with a lot of snow on ground. Logan went out and brought the vehicles up to the show room so that we would not have to deal with the snow and cold. One vehicle that we wanted was buried in the snow. We told him not to worry about it we would look at others. But he went out anyway and spent about 15 minutes shoveling it out and brought it up to the show room door for us. Logan went above and beyond to answer and satisfy any questions we had about the vehicles we test drove. We also had questions about financing. Logan introduced us to Colleen who answered all questions we had and made us feel very comfortable with the financing part of the deal. Because of the professional manner that we were shown by sales associate Logan Lynch and credit manager Colleen, we drove away from Grogans in a beautiful 2013 minivan with big smiles on our faces. Before we left Logan spent extra time with my wife helping her get her phone paired to the Bluetooth hands free system.....so she could talk to her friends all the way home while driving:). It was a wonderful experience and we are so glad that we took the time to drive to your dealership to get our minivan! Logan thank you so much.Sincerely....John Urycki

I gave the rating selected as my sales experience was...

I gave the rating selected as my sales experience was extraordinary. Freddie was knowledgeable and friendly. He took the time to ensure that I got the exact Jeep I wanted. Everyone in the dealership was invested in making my experience a good one.

Jon was great!!! He took his time to explain everything...

Jon was great!!! He took his time to explain everything and answered all of my questions. He really went out of his way. He is a great access to this dealership and I will buy from him again.

We worked with Mo Rammuny who was a perfect example of...

We worked with Mo Rammuny who was a perfect example of how you want to be treated by a salesman. He was courteous to both me and my wife, and did what he could to get us in the vehicle that we felt comfortable with. After making our decision, he made sure to get the process moving smoothly and efficiently, as he knows most parents out there don't have time to waste on watching someone push a pencil. As promised, when I came to pick up the vehicle, he had all the paperwork ready to go, and the titling process went very quickly. He let us know that the vehicle we had purchased was so new on the lot, that not all the body work had been fixed (3 small issues). He has been excellent at contacting me via email on updates as to where the car is during the process, and is even having our car delivered. If I had to endorse Mo on one thing, it would be understanding the concept of "follow-thru". He did exactly what he said he would, and I never felt like I had to wait for him to do a "oops, you know what I forgot..." moment.

Mr. Mo Rammuny treated me great. Gave me a good deal, and...

Mr. Mo Rammuny treated me great. Gave me a good deal, and did everything he said he would. I realy appreciate the quality of service he gave me. I know I will be recommending Mo to any of my friends who are looking to purchase a vehicle.

In all our years of buying and leasing New cars, we have...

In all our years of buying and leasing New cars, we have never encountered a more genuine, exceptional, caring customer service representative as Jon Hainer. His honesty and integrity are rare in a sales environment. Jon and Grogan's Towns Chrysler Jeep Dodge Ram went out of their way to get our family the perfect deal. Jon is a fantastic salesman and person. I appreciate him and will never use anyone else to purchase a car from. If you haven't been to Grogan's and met Jon Hainer, you are missing out.

This review describes our very first exclusively...

This review describes our very first exclusively Internet-based vehicle purchase. After an exhaustive regional search, we found the vehicle that met all of our rather stringent options requirements and contacted Grogan's Towne. It bears mentioning that I had inquired with other dealers about vehicles and while I was always treated politely and respectfully, Mo Rammuny at Grogan's Towne made it clear that he was focused on one thing and one thing only -- our complete satisfaction with the vehicle and purchasing process. It's one thing to state this to a prospective customer, but another to actually make it happen and Mo did just that! He worked quickly, providing us with all the information we asked for, but never at any time did we feel pushed or uncomfortable with the process. Mo arranged for a very courteous driver to deliver the vehicle to us free-of-charge, over 300 miles away! Yes, 300 miles with NO DELIVERY FEE! One dealership we spoke with that was about the same distance was going to charge us $500 for delivery. But the best part of the delivery was that Mo made it clear that if we weren't completely satisfied with the vehicle, the driver would simply turn around and drive another 300 miles back to the dealership, with no questions asked or funds exchanged. Truly, we couldn't have asked for a more perfect vehicle purchase. We love our new ride, but were more impressed with our experience with Grogan's Towne, Mo and his colleagues. Thanks for a great car and even better experience!

We were greeted immediately upon entering the dealership....

We were greeted immediately upon entering the dealership. We were able to take a test drive of the 2013 Grand Cherokee we'd seen on line. Mo had the car ready for us. There was no pressure, no sales hype, not much to dicker except the trade in value. At went smoothly and all in all in was a great experience. I will recommend this dealership to others. The inventory and the prices are very competitive, and Mo made the entire experience simple, enjoyable, and easy.

Great sales experience. Ron was very knowledgeable and...

Great sales experience. Ron was very knowledgeable and great to work with for my car experience. Very pleasant and great attitude.Couldn't have gone any better! Finance was easy and quick.

We came from Michigan to pick up this car, Logan was the...

We came from Michigan to pick up this car, Logan was the best we have 3 kids and were in a hurry, he took care of everything for us very fast. Both my husband and I would come back over and over again. Great Job!!

Mo is a very upbeat, positive, and informative...

Mo is a very upbeat, positive, and informative salesperson. He helped me find the car that fit my budget and went the extra mile to make sure that I am happy with my purchase. Mo is very knowledgeable of inventory on the lot and fits the customer to the vehicle. I will recommend him to anyone that tells me they are looking for a car. I am very happy with the service received today.

I found the vehicle I was looking for online through...

I found the vehicle I was looking for online through Grogan's Town website. Bob Reaume was easy to deal with, negotiating a price on the vehicle I wanted to purchase and a trade in value for my vehicle. He also arranged for the vehicle to be delivered to me several hours away and pick up my trade. All the paperwork was signed and copies sent back to me within a few days. The process was simple and stress free. I would definitely consider this dealership again for my next purchase.

My husband and I was very impressed from the time we...

My husband and I was very impressed from the time we walked in with 500 questions until we walked out with our New Ram truck. The salesman Jon Hanier was impressive by answering all 500 questions about the vehicles. Very knowledgeable. Helped us in buying the vehicle, because so much has changed since we bought a brand new vehicle. The service was very friendly and warm, and to see a lot of other satisfied customers was even more inviting. I already reccommended them to my daughter & son in law for their next vehicle purchase. Very high standard of service. My husbands father was a car salesman all his life, and my husband has family history of car salesman. This dealership shows class, expertise, and gets our highest rating for Best Dealership Overall!

What a easy transaction John was very knowledgeable about...

What a easy transaction John was very knowledgeable about the product and very courtious of our time and we left with a lower price than expected. Will recomend him to all of our family and friends. Thanks John

Very helpful and made the process very easy. Mo and...

Very helpful and made the process very easy. Mo and Colleen were great and the whole thing did not take very long. I would recommend them to anyone

Buying a car here was a great experience. It was...

Buying a car here was a great experience. It was completely stress free. The salesman, Logan, was very helpful; he even picked me up from work so I could see the car. Everyone that works here was very kind and helpful. I would definitely recommend this dealership.

The worst experience I have EVER had. Bought a car, it...

The worst experience I have EVER had. Bought a car, it was a lemon and had nothing but attitude, rude staff, and now I am persecuted because I bought a lemon.

Internet Purchase - 2008 Buick Lucerne CXL

In March 2013 I purchased a previously owned 2008 Buick Lucerne CXL that Grogan's had purchased at auction. The car was previously owned by Enterprise Rental in NJ and VA. I worked with Marc Ray and his sales staff to purchase the car. I traveled by air from MN to Detroit and Marc's driver picked me up at the motel in the Detroit area on time and was very cordial. The car was ready when I arrived clean and full tank of gas. I signed the purchase paperwork and was on my way. I drove the car to my home in MN without any issues. I had some minor repair work done the first month at my local dealer that was covered and reimbursed by Grogan's Towne Chrysler's warranty. Overall my purchase experience went very well and I would purchase another vehicle from Grogan's Towne Chrysler Jeep Dodge RAM.

Poor service dept.

Service Deptartment will do anything to keep you there as long as possible. Do not use them for anything. Treat customers very poorly. They do not work on things when they say they are. Took 5 hours to put a 4 bolt hitch on. I even had an appointment. Kept telling me they were backed up. If that is the case, tell me it would be better to re-schedule. Very frustrated.

Buying used ford escape

What a joke this place is. Waited 2 hrs to look at a car from their other lot. They said they only sell nice good clean cars. This car pulled in and it was all scratched up faded the inside smelled musty they cut the exhaust and welded in a 3" piece of pipe. This is when I said I seen enough and walked away. I didn't even want to look under the hood to see what they Jerry rigged under there.

I was looking for a reliable used car. Paid top dollar...

I was looking for a reliable used car. Paid top dollar and have had nothing but major repairs since. Car has been in shop more than on the road. Dealer helped with a few things but just had to replace intake gasket and manifold that cost $925. All within first four months.

Great Dealer

I have worked with several dealers in the past but Grogne's Towne has been one of the best. Their service is wonderful and the customer service is outstanding. I would highly recommend Grogne's Towne to all my friends!

Dodge Ram

I was in search for the right truck for me and did not know where to start. The sales team at Grogan's Towne took the time to show me the best option and what each truck would offer me. I have to say that I will not buy any other car or truck then to go to Grogan's Towne. They are great

Customer Service is #1 at Groganstowne!

After doing a lot of research on purchasing a Jeep I settled on a new Wrangler and we're so satisfied! Everyone at Groganstowne was extraordinarily helpful and friendly. I have had my Jeep now for about six months and wouldn't change the experience for the world. I will absolutely recommend Groganstowne to my friends and acquaintances, in state or out.

Better than CarMax

After visiting the CarMax in Dayton this week, I stopped at Groganstowne to look at vehicles while in Toledo visiting my family for the New Year. I was very happy with my "sales" experience working with Mark and the entire sales team for the purchase of my 2011 Grand Cherokee! Groganstowne has gained another loyal customer!

Chrysler Sebring

I was looking to get out of my current vehicle as I felt it was not safe for the distance I would drive to work. The sales staff was so helpful regarding getting me into the right car and I love my Chrysler Sebring. The best reason for all of this is I did it all from Round Rock, Texas. Thank you Grogan's Towne

The BEST car buying experience!!!

I was shopping on cars.com for a nice pre-owned vehicle and noticed Grogan's had the perfect car. I called ahead and the salesperson was very knowledgeable and helpful on the phone. When I arrived he had the Jeep pulled up for me to drive. After he explained all the options we took it for a test drive and I fell in LOVE! My salesperson made the experience so easy (I was originally nervous about buying from a dealer). When I left the salesman and manager both spoke with me to make sure that I was completely satisfied and made me feel like my business was truly appreciated. I would recommend Grogan's Towne to any of my friends or family!

Purchase of new car

I recently had the opportunity to visit Groganstowne just to look at cars. The salesman was very helpful and courteous. I ended up buying a new car. I enjoy my new Chrysler 300 and plan to tell my friends. Thank you.

Used car sales

The sales staff has been very helpful. Steve in used cars has looked for an older less expensive car for my niece and has offerred 2 or 3 options. He has been very helpful with his time and recommendations.

Excellent Service

My husband and I just had twins and needed to upsize our vehicle quickly! The staff at Grogan's worked hard in finding us the best vehicle for our growing family. I would highly recommend Grogan's to anyone who needs to buy a vehicle.