Gresham Subaru

4.8
Overall Rating

Customer Service: 4.8 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0 Quality Of Work: 4.1 Friendliness: 4.3 Pricing: 4.4 Overall Experience: 4.1


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Excellent experience!

5
Cynthia Meadows on 11/17/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Larry was patient and knowledgeable. I felt like he really listened to what I wanted. I am looking forward to a long relationship with Gresham Subaru.


Customer Service

5
Colin Vorhies on 11/10/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Easy, stress-free experience that made my first car purchase enjoyable and quick.


Very Pleased

5
Tom Ahlberg on 11/07/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everyone was great and worked well with me. .


Do not honor their pricing

1.6
LIED TO on 11/06/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 2.0 Overall Experience: 1.0

We worked with Jonathan via email through true car we decided on the car that we want and agreed upon the pricing through true car (in writing) we arrived at the dealership and asked Jonathan to show us the car that we were given the pricing for, we looked at the car and decided that was the car for us. Daryl (Jonathans supervisor) informed us that true car had made a mistake and that they would not be honoring the pricing that Jonathan had given us. After much argument and horrible trade in value given and were told that we would be getting a 1.99% interest rate we decided to proceed , once we got to the very last piece of paper to sign we were told that our interest rate was 3.49%. These people are liars and thrives and will do anything to screw you over and make a sale. Do walk away from gresham Subaru RUN. Do not give them your business. I WILL be reporting them to the BBB!


Beyond Excellent!!!

5
Jenny Ganoe on 11/02/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Amazing experience and will come back for all maintenance and send all my friends this way...!!! Great salesman


Easy purchase

5
Stacie Loders on 11/01/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Easy, and perfect. Tiffany was friendly, fun, and very knowledgeable. .


Wonderful place to buy

5
beth rapp on 10/13/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Brandon was very helpful and knowledgeable. The inventory was somewhat lacking - only 1 vehicle with the options I wanted. But it was fast and we were driving away with the new car in less than 2 hours.


Happy customer

5
Rick Phanton on 10/04/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great experience! Gresham Subaru had all the Outback models (both new and used) we were interested in looking at. Our salesman, Darrell Croteau was friendly, honest, upfront, informative and thorough. Darrell honestly made the purchase of our new car completely stress free.


Prompt service, very professional

4
Sophia L. on 09/30/2016

Customer Service: 5.0 Quality Of Repair: 3.0 Overall Facilities: 4.0

Wanted to thank Brian in the Service Dept., at Gresham Subaru for promptly addressing the issue I was having with my Cross-trek; he was professional, well-mannered, courteous, and knowledgeable about my questions/concerns; even though the main problem was not solved, interestingly, I walked away feeling much better about everything because the customer service trumped the situation, it was top-notch). Thanks again, Brian, (you should be a trainer for others learning customer service)


Great Service in town

5
Larry Holm on 09/29/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Was a good experience. Helpful friendly. No pressure .


Sad local dealer

1.6
Bad deal on 09/09/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 4.0 Overall Experience: 1.0

Car had hardly any miles had issues wanted to bring back and get new one trade value lower we should not take a loss for a car they sold us two weeks later everyone passed the buck if car had no issues no problem sad your local dealer screws u


Customer Service Above and Beyond

5
Dmitriy Kozinchenko on 09/08/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was amazed on how Tracey got back to me via text or phone call letting me know when my car would arrive. When it came in he sent me pictures right away. Rami, even though he wasn't dealing with me, helped me out and got me into my car within an hour or so. I would come back to these guys and buy another car from Gresham Subaru.


Fast Response

5
Devin Moynihan on 09/06/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Really nice and great atmosphere. Made sure I got the car I wanted and not what was just on hand.


Outstanding service

5
Stephen Johnson on 09/01/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This purchase was an outstanding experience as I have come to expect from Gresham Subaru. Everyone in the dealership is. Professional and extremely helpful. The service from the minute you walk in the door is the best in the Portland area.


Great Sales experience

5
Katharine Molnar on 08/24/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought my very first car here, and honestly could not have done it without Darrell. He was so kind and helpful, and made sure to satisfy me as a customer rather than just have me walk away empty handed. Everyone was extremely helpful, patient, and they all knew exactly what they were talking about. Everything was straight forward and easy!


Great Impression

5
Karen Mees on 08/19/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great experiences each time I took a test drive. .


Love my new car

5
Kelly Landis on 08/17/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Tiffany contacted me agree i asked for a price quote on the internet. She was so prompt answering every question.She set us up to talk to Travis when we came in that evening. He was very helpful and very knowledgeable about the Forester. We had talked with other salesmen who were not able to answer your questions. We give both Travis and Tiffany an A+. What a dynamic team they are!!


Excellent Service

5
Alissa Walker on 08/12/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

He was knowledgeable, courteous, genuine, funny and respectful. Very different from my previous experiences at car dealerships (in a good way). Thank you for that. :)


Friendly and professional staff.

5
seijeff on 07/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I needed a new car, I contacted Gresham Subaru because a co-worker had just bought a car from them recently and they responded very quickly to my request for information on financing. They were able to get us a great rate on a loan and we drove off the lot in a new Legacy a couple hours after walking in the door. Tiffany and the rest of the people we worked with were friendly, professional and conscientious. I would recommend Gresham Subaru, they did a great job for us.


Clean Facilities

5
Bryan Valenzuela on 06/20/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I will admit I am not the easiest customer to deal with, I always pursue a competitive price based on comparable vehicles in the market at the time. Michael was very patient, worked with his manager to get me an outstanding deal and even though he stayed well past closing time his patience and professionalism remained at top notch. I would recommend Gresham Subaru to friends and family and I will direct them to Michael for exceptional customer service.


Excellent Treatment

5
Paul Lother on 06/16/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Nick was very helpful and knowledgable about the Forester. He was also patient and informative during the website down time. We look forward to completing the purchase.


Painless Buying Expirence

5
Douglas Royse on 06/07/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Phenomenal! Dave was extremely helpful, knowledgeable and informative without being the least bit pushy. Once we selected a vehicle, the paperwork process, that we all dread, was quick, efficient and painless. After a thorough vehicle introduction from Dave, my daughter drove home in her beautiful new Outback limited with all the knowledge she needed to start enjoying it right away. Next time we are in the Market for a Subaru, we will certainly contact Dave and Gresham Subaru. Thanks for a great deal and an enjoyable experience! Doug and Ashley Royse


Great Impression

5
Chris Ramsey on 06/03/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great experience, helped that I knew what I wanted, so it was simple. But Nick was great and patient with my wife and I when we needed to discuss things privately.


Superior Sales experience

5
Jessica Cortese on 05/24/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great experience- felt respected and welcome. Thank you! .


Comfortable experience.

5
Stan Ovcharenko on 05/19/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Thank you very much for your work I liked buying. Mary thanks to you Mary for your excellent work. Nice doing business with you.


Great Dealership - Excellent Staff

5
Chy Vo on 04/25/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have purchased new cars from the dealers in the past but this is by far the most pleasant experience at Gresham Subaru. I felt no pressure at all. Sarah Tzeo was so professional and courteous. She was so patient with me. She took the time to explain everything in very little detail to me. I definitely go back when I need a car in the future. I would recommend Gresham Subaru to co-workers and family members.


Expected good service, received good service

5
Donna DiPietro on 04/19/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I came in to browse cars. I spoke first with Dave and then worked primarily with Nick. Nick was very friendly and easy to talk with. He went with me to test drive two different Forrester's that were on sale. Nick offered to crunch some numbers to see if the Subaru dealership could come up with a price and payment plan that would work for me. Nick kept that process simple and asked me what part of the offer would need to change in order for it to work for me. Patrick took that information and really worked to present me with a price and finance agreement that I could agree to. I have experience in buying cars previously but not from Subaru. This was the best experience I have ever had at a car dealership. I was able to drive away with the Forrester that I wanted! I have to thank Nick, Patrick and Dave for their professional and genuine efforts to help me drive away in that car. I was given a generous trade-in price for my car and I know that helped get the numbers to work out for me.


Comfortable and homey

5
Dawsome1 on 04/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had the pleasure of Chris vealy assisting us in finding a great suv. We were not pressured, we felt very comfortable and moved at our pace not theirs. I will definitely be coming back when we are ready to upgrade, till then, I strongly urge anybody in the market for a new or used car......go to Gresham Subaru.


Nice dealer

5
michelle olson on 04/11/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Overall, it was good. I was buying through the Costco program, and she never did show me the MSRP sheet which shows the MSRP vs. the Costco price. I'm assuming she was honest about the price, only because another salesperson I was working at through another dealership quoted me the same price, but...


Enjoyable Experience

5
Amy Gehrig on 04/06/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was smooth and easy. The people we worked with were very nice. We felt comfortable and enjoyed our experience. We felt good about our purchase and deal when leaving.


Thanks you very much!

5
Carol Olsen on 03/22/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I went in looking for a used car. Well I felt no pressure what so ever,from Gabby. She was unbelievable. So nice, and very informative. I went in on a Friday afternoon, and went back the next day, and got a brand new Forested for the price of the used one. Tabby helped me so much with my new car. I love my new Subaru, and I know I made a great choice. Thank you so much Gabby!


Excellent experience!

5
Teri Wooley on 03/09/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I came in to buy a certified used car for my daughter, this process was very laid back and I felt extremely comfortable with the whole process. All the employees were very helpful and friendly. I plan on returning in a couple years to purchase a NEW car for myself.


Awesome purchase experience

5
Pualani Helmbrecht on 03/01/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Thank you for a positive and incredibly smooth car-purchasing experience. Gabby as well as the sales and finance staff did an excellent job helping me to find the perfect Subaru to meet my needs as well as finding the optimum financing. I truly appreciated the low pressure experience and the willingness of Gabby and her colleagues to both answer my questions knowledgeably, listen to my needs and desires, and allow me the time and space to make the final decision. Gabby was very patient and accommodating and the gentleman in finance facilitated a very smooth transaction. I drove my new car the nearly 200 miles home through driving rain and across a snowy pass. It handled beautifully and I am very happy with my purchase!! Mahalo nui loa.


Very Pleased

5
Erik Huddleston on 02/22/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent customer service, great selection, quick process


Fun experience!

5
Dan Van Hoose on 02/16/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We had a fun, informative experience. An offer was made to us that we felt we couldn't refuse.


Wonderful

5
Kathryn Verbeck on 02/08/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was quick and easy. Everyone went out of their way to make us feel welcome.


Very Pleased

5
Wronda Gustafson on 01/27/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I came in for 30,000 mile update on my Impreza. I ran into Dave, who had sold me the Impreza 3 years earlier. We talked about how much I liked it I am pleased.


Fabulous

5
John Aitchison on 01/11/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very good; Nick was very knowledgeable about features on Forester


Highly Recommend

5
Adrian Reyes on 01/07/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

That was really an excellent customer service. They found the way to adjust the price to my budget. They also fix some simple issue the car I bought had very very kindly. Most of their used car come with warranty. I strongly recommend this dealer, they have really good prices.


Phenomenal experience

5
Gary Andresen on 01/01/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Tiffany rocked. We came in with a pretty good idea of what we wanted to do. She was extremely helpful in getting us to where we wanted to be and never once did we feel pressured/compelled to do something we were uncomfortable with. She was out standing to work with and in the end I believe we leased a great Boo in the monthly/down payment range we had in mind. Great person and I hope she finds success with your dealership.


Outstanding service

5
Robert Cisney on 12/18/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Used the on line build your Subaru requested quote and was directed to Gresham Subaru. Texted back and forth with Danielle requesting quotes with curios options. Scheduled an apppointment. Met at a the door by Brice Bower. Test drive and new what we wanted and bought the 2016. Subaru's sell themselves.


Very Pleased

5
Margaret Storagee on 12/15/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Nick was very knowledgable & detailed in all our information. Very patient & thorough.


Definitely Coming Back

5
Elisabeth Rodgers on 12/07/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Outstanding. Rami was great. He was very pleasant to work with, easy going, friendly, and exceptionally knowledgeable about the vehicle I was interested in. He was able to answer all my questions, and was very patient and thorough about explaining how the many "bells and whistles" on the car worked. Absolutely the easiest and best new car purchase I have ever made. This young man is a true asset to your business. Patrick in the finance office made the purchase process quick and painless. Next thing I knew I was driving away in my new Outback!


Excellent experience!

5
Elaine Miller on 11/30/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent customer service. He showed he wanted my business and cared enough to show me how everything worked in my new car!


Enjoyable buying experience

5
Frederick Schenk on 11/24/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Hollie was comfortable to work with while she showed me how to operate the vehicle. Everyone was friendly and helpful.


Best in class!

5
Nicholas Hagen on 11/09/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Best dealership experience I've had. Nick wasn't pushy and got our payments where they needed to be. Love our subaru!


Happy customer

5
Greg Eyerly on 11/02/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

After a tough and fair negotiation it was a great! .


Recently Purchased Vehicle

5
Emily Scheer on 10/12/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Yev was the best sales help I've ever had. He was helpful, very patient, so so nice, made me feel comfortable and excited! All the staff was very nice at Gresham Subaru.


Excellent Customer Service

5
marissa horne on 09/25/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Awesome! Got exactly what I wanted, no pressure and Yev and the finance lady were very helpful/.


Easy to work with!

5
Kris Graham on 09/08/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Nick approached me with welcome words and a smile. He gave me information about Subaru and was very passionate. I would give Nick a 10 on customer service. He made my experience at Gresham subaru very positive and made me feel great about buying my first subaru. Thank you Nick.


How to let a sure sale walk out the door

1
BCalm on 08/02/2015

Overall Experience: 1.0

We're a Subaru family, and decided it was time for our sixth. Determined the exact car we wanted and sent e-mail queries to two dealerships. Lithia in Oregon City responded that we had exactly what we were looking for, and e-mailed the specs and the price. I relayed it to Gresham Subaru for a counter, and was told that they would sell the same car for $1800 less, and could I come in that day? I had plans, so I proposed to come the next morning, and was told that the sales manager would have the vehicle ready when I arrived. Got there on schedule, and the sales manager said the car had been sold that very morning, but he has lots of other cars that we'd like. They knew I was coming in with my checkbook to get that car, and had my number, but no text, no call....I instantly smelled bait-and-switch, hit the exit, went straight to Lithia and bought the car. I'd heard good things about Gresham Subaru and maybe they're all true, but my experience just reinforced negative stereotypes. They're off my list when it's time for our seventh


Was well worth the drive from Vancouver to Gresham!

5
Happywife=happylife on 06/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We live in Vancouver and bought our last car at our local dealer. For our own reasons we no longer wished to do business local. My wife really loved her 2013 Forester but wanted to scale down in size to the Impreza hatch. My wife hates going into a dealership to buy a car, the needless headache just drives her nuts. We were referred to Gresham Subaru from a friend who had a great experience. We were hesitant to make the drive as we assumed that it would be the same BS we have experienced so many times in the past, but did so anyway..... and we are super glad we did.When we arrived for our appointment we were greeted by a nice gentleman and escorted into the showroom. To our amazement the OWNER Nick came down from his office and personally welcomed us to the dealership and let us know we would be in great hands with our sales associate Bryce Bowers. We already knew the car we wanted to buy so Bryce grabbed my wife and I some coffee and quickly went out and pulled up the Impreza. Bryce spent almost an hour going over the Bluetooth system, linking our phones and contacts and making sure we were super comfortable using the system. We had many questions and at no time did Bryce seem rushed or bothered, he was very patient and genuinely cared about our questions. Once we were sufficiently educated about all the new goodies we went inside to do the dreaded negotiation. Prior to our appointment we had shopped several other dealers as well as received felt we had a solid idea of what we wanted to accomplish. Nick came out personally and not only were his numbers close to what we were thinking... they were actually much better, and fully disclosed upfront, which for us was impressive. Our last stop was to the finance mangers office where we were greeted warmly by Eric Lovejoy. We are the type of people who ask many questions and read everything closely. Eric was super patient, and gave us detailed explanations to anything we asked. This was the first time in many years of marriage that I can say we left the dealership feeling great.... my wife was beaming, not just because she had a new car but I think more because she had expected a battle and instead felt like she was a VIP. Moving forward we decided that even though we have several service options close to us, we will be making the trip to Gresham for service, because for us they have earned our business. I will not hesitate to recommend Gresham Subaru to any friends or family members. Thank you for making our purchase feel special!


Bought a car & would recommend.

5
lholt on 06/11/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ivan was very professional and knowledgeable. Was the best experience at buying a car that we have ever had. We never felt pressured and always felt like Ivan was looking out for our best interest.


Smooth

5
Gilbert Benoit on 06/01/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I knew what I wanted, and the salesman was corgial and helpful.


Beyond Excellent!!!

5
Gerald Hubbard on 05/27/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent persistence tackling perplexing fuse blowing problem. Always concerned and courteous, generously supplying courtesy car of my preference for weeks at a time, finally solved the problem....


buy here!

5
Larry & Renee Holtmann on 05/22/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ivan was very professional and knowledgeable. Was the best experience at buying a car that we have ever had. We never felt pressured and always felt like Ivan was looking out for our best interest.


Great service

5
Anne Schneider on 05/20/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent service with appointment scheduling. Loaner car was ready and waiting. Frank was flexible with my schedule and also on top of past service I've had done so did not try to sell me more than needed. Greatly appreciated. Plus past service from him has made me confident that he has my best interest in mind.


Great Impression

5
Scott Sedgwick on 05/19/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very good and informative. Fast and timely. Great experience


Fast Response

5
Jerry Jones on 05/15/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great Service I called a day in advance and was given an appointment. Repairs were completed on time and while I waited the service manager kept me updated. Thank you


Straight up bait and switch

1.4
clh360 on 05/11/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 1.0

We actually liked the sales person we originally dealt with, John, he helped my wife find an Outback she really liked. Due to Mother's Day obligations we were unable to stay and complete the transaction. I called the following morning and talked to another sales person, Maurice, and he sent a sales agreement to my bank so they could issue a check. It was understood that we were going to come out and finalize the transaction after we got off work that day. We called the dealership after leaving the bank, check in hand, and were told that the vehicle which they agreed to sell to us and we had agreed to buy had been sold out from under us, but not to worry they had other Outbacks.


Thanks You

5
Michael Tomasello on 05/05/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I went to get an oil change. It was fast, easy and efficient. the staff were all friendly and helpful.


Smooth

5
Stephen Edmonds on 05/01/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very pleasant, quick and professional, they took care of a small issue with my Impreza.


Good Service

5
Gerald Hubbard on 04/29/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Blown Backup Fuse Issue Continues: Clicked fob twice, doors unlocked, courtesy lights did not go on for about 40 seconds then came on, but, when drivers door was closed the backup fuse blew... Clicked fob twice to unlock all doors, backup fuse blew... Disconnected GPS from auxiliary power until car is operating then plugging it in to see if any effect.


SO AWESOME!

5
madison escobar on 04/27/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I love my car! Branden Benjamin was awesome and so helpful I will definitely tell everyone to come in and ask for him!! .


Fast Response

5
Jason Brown on 04/20/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Experience was great, didn't have to wait pulled right in.


high pressure cocky salesmen who try all the pre-google trix

2.6
subilover on 04/10/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 2.0 Pricing: 1.0 Overall Experience: 2.0

Beware! Before going to this dealer do your research. They have "sale" signs in every window and their salesmen rely on old school pre-internet tactics. The first thing, get you to test drive. Then comes the typical speech of features of why to buy this car. You will notice they will try to discover how much research youve already done. If you meet a salesman named brice, ask for someone else. He doesnt even have the courtesy of keeping a poker face through your offers and negotiations but instead will give an arrogent smirk as if you were stupid for suggesting such a thing. I suggest the following tactic: call a dealer and say what car you want and that youve been offered a phenominal price but they dont have the right color. Then state if you (the dealership your calling) are willing to give the same price for the color i want then ill be right in. Then call the next subaru dealer and say the exact same thing. Once you have the dealer thats quoting the lowest price, you have a good place to start. If they tell you they dont quote prices over the phone but promise a good price if you come in, forget them. Gresham subaru was the only one in the area that refused to quote a price. The dealers need to realize we are in the age where information is readily at our finger tips and cut out all the deceptive bs. I found dick hannah in vancouver was the most straight forward. Good luck!


Exellent secvice great facility

5
Dave Jarvis on 04/02/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Once I got past the new woman employee and could speak with a seasoned service advisor named Bryan, my experience was much better. I believe in men and women can provide good service, but the women appear very new and uncertain as to what and how they are doing. Unseasoned is the best I cab describe them.


Very good buying experience

5
Claire Peterson on 03/23/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everyone I have interacted with in the service center and body shop are excellent, always have a great experience.


Easy and friendly purchase experience

5
Joseph & Nancy Lujan on 03/12/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We originally met Ivan via internet and visited dealership. Really felt comfortable. Ivan and Mark are a team. Took three trips to purchase. Ivan was on vacation so Mark helped us. It was great very concerned that we get just the right car for us.


Fantastic Experience

5
hugo tapia on 12/08/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Brandan was incredibly efficiently and helpful overall we had a exelent experience.


Would definitely recommend!

5
Mark Wright on 11/28/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Best ever hands down!! Ivan was very professional and honest I would recommend him to anybody buying a ca


The Best Service

5
Jim Warnock on 11/11/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My wife and I purchased a new Subaru Outback. Branden made the whole process actually enjoyable. I felt at all times I was dealing with a sales professional. At no time did we feel pressured or hurried. He was clearly knowledgeable. He answered all technical questions we had concerning vehicle operation and took his time explaining each feature in detail. He also did a great job in obtaining the best possible financing arrangements for us. I do not see how the whole experience from beginning to end could have been better.


Easy to work with!

5
Michelle Smith on 11/05/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

FABULOUS~!! Travis is soo kind and helpful as well as professional.


Excellent Treatment

5
Irina Sirotkina on 10/07/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Our experience was FANTASTIC. Super fast and super easy.


Great Service and Staff!

5
Jason Mitro on 09/22/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great service reps. Quick and easy! You guys are awesome!


Great Customer Service

5
Mike Sampson on 09/15/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Paul Yauch was very helpful with all of the details of my purchase of a new Subaru Outback. Thank You Paul!


Wonderful place to buy

5
Irene James on 09/12/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Frank was very professional and extremely helpful.


Definitely Coming back

5
Susan Potts on 09/09/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Came in for an oil change - first time since the express option was created. I had tried the previous weekend to get in and had to leave beacause the wait was too long. Came back for a second try and it didn't take too long. Honestly would love to be able to make an appointment. Not a huge fan of the "express".


Exceptional Customer Service

5
Mike Farrell on 09/05/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everything was quick and efficient, I had great service. It was easy to get what I needed done and there were no surprises. Although I am grateful to of had a coupon for a free car wash, there were many spots missed, that is my constructive feed back. Great service overall!


Easy to work with!

5
Kathryn Eisenzimmer on 09/04/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The experience was so smooth and stress free. Ivan brought the car, and all the paperwork with him, picked up my old Suburu, and left us with a brand new car, financing taken care of.


Definitely put the customer first!

5
John Ertel on 09/01/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

In a word...Awesome. This was the absolute best car buying experience that I have ever had.


easy purchase

5
marcia warren on 08/26/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

hAD OIL CHANGED SINCE I HAD TO BE IN GRESHAM. WON'T DO IT AGAIN AS THE END BILL WAS ALMOST $ 200. WE CAN CHECK/CHANGE THE AIR FILTERS FOR THE PRICE YOU CHARGE!!


Customer for years

5
Megan Verdoorn on 08/25/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I came in for an express OIL CHANGE and tire rotation. It was very quick and the staff was very friendly. The only thing I wish the service dept did is wash my vehicle. I used to get a complimentary wash every time I went to a dealership to have work done on my car, but it does not seem to be the case at Subaru.


Excellent New Car Buying Experience

5
Margaret Bailey on 08/21/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I wanted a Subaru, so found Gresham Subaru! And now that I have my Impreza, I go to Gresham Subaru for service. I have always had prompt, friendly, and professional service there.


Enjoyable buying experience

5
Lisa Belding on 08/20/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Tiffany was great, I felt like she was really trying to get the best deal for me and appeared to know the product pretty well. I was a little disappointed that I didn't get my floor mats as part of the overall deal, however. :) I watched Tiffany try to make this happen but the manager just refused to budge.


Awesome Experience

5
Darren Smith on 08/19/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

At first I drove into the new express lane and the girl that was the service greeter was taking all my information, but I told her that I had an appointment. She told me I didn't need an appointment for an oil change anymore and continued to ask me questions. I told her I bought the vehicle here and all my information was there and I did not know if I needed any further service, that's why I had the appointment with Chris. I backed out of the express lane and went to the other lane, found Chris and checked in. After that everything was very smooth, and Chris showed me the wear on my tires as well as underneath the car where I said I heard a vibration noise. As always, Chris made my service experience very easy and I felt all my questions were answered.


I recently had my car totaled in an accident and was...

5
judyszoo on 04/20/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently had my car totaled in an accident and was dreading going car shopping. I did my homework online and knew I wanted an AWD vehicle. Gresham Subaru was the first place I stopped, and I was greeted by Khalil Abozeeter whose professional and friendly manner put me right at ease. He was very knowledgeable and really listened to me about what I was looking for. Khalil was able to show me several great cars, he actually made my car buying experience very enjoyable, I wasn't pressured at all. It turned out that I didn't need to go anywhere else. Gresham Subaru had exactly what I needed at a fair price and EXCELLENT customer service! My thanks to Gresham Subaru and, especially Khalil !!! I look forward to doing more business with them in the future.


I had a wonderful time at Gresham Subaru. I have been to...

5
JoshKeyser on 04/05/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a wonderful time at Gresham Subaru. I have been to many dealerships in my time, never have I had the service I got at Gresham. Everyone I met was very friendly and knowledgeable. I got more for my trade than it was worth, and paid less for my new car. I was overall very happy with this purchase, and will be retuning in the future.


Walked in 7:30 AM Christmas Eve looking to buy. Nick...

5
dhpeel on 12/30/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Walked in 7:30 AM Christmas Eve looking to buy. Nick greeted me, showed me a few cars and told me he'd give me a great price on a new Forester. Sure, I say to myself, that's what they always say. Two hrs later I walked out with a Forester with everything I wanted and nothing I didn't pretty sure I'd gotten a great deal (but not sure). Today I went on a site that tells me what other people have paid for the same car, similarly equipped. Out of about 100 people one person (one!) paid a lower price than I did. I'm 52 years old and have bought a lot of new cars in my life. This was absolutely the best experience I've ever had buying a car. Fast, friendly, helpful, truthful and a great price. Gresham is pretty far from where I live in West PDX but these guys just earned a customer for life.


They got us a great deal! Our APR was less than the loan...

5
bethanypearl on 12/21/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They got us a great deal! Our APR was less than the loan we had already picked out for us. It seemed as though all they wanted to do was make this as easy as possible for both sides and I really feel like they followed through on that!


We bought our first new car at Gresham Subaru and had a...

5
ajam on 09/28/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We bought our first new car at Gresham Subaru and had a stellar experience. Betsy was very helpful, friendly, laid-back, and responsive. It was so much easier than I expected- no pressure and a genuinely enjoyable experience. All the other people we came in contact with at the dealership were great also. Highly recommended!


The sales person that sold me my car was a great guy,...

5
danielamakowski on 06/18/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The sales person that sold me my car was a great guy, friendly, informative, respectful, and help me through the whole process of buying my first car as a college graduate. The people at this dealership are great. I would whole heartdely recommend it.


I called the dealership to discuss buying a Subaru and...

5
Car Buyer 2012 on 05/06/2012

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I called the dealership to discuss buying a Subaru and compare and contrast it with other cars I was considering and was fortunate to get the most adept, informed, respectful, and generous car professional I have ever met. Mark Derbyshire is truly a professional in the car business who I trust. He is highly educated and explained many details of the cars I was considering and supported me in making the best choice for the long term. He is one outstanding man who I would recommend highly!


We have leased four Subaru Foresters over the past 14...

5
forestforester on 05/05/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have leased four Subaru Foresters over the past 14 years, the lease was about up on our current one so we went to Gresham Subaru where we had leased previously. The service and value had been excellent the last time. This time was even better, we leased a 2012 Forester with the features and color we wanted, plus other features we hadn't thought of, at a lower monthly lease payment than last time. Khalil and the other people we dealt with were uniformly courteous, efficient and knowledgable.


Had a great experience at this dealership came in and was...

5
lttlesugababy on 05/04/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a great experience at this dealership came in and was interested in buying an Impreza and Khalil was full of information and made me feel very welcome. My husband and i left very happy with everything! Will be recommending this dealership to everyone I know in the future.


I found Gresham Subaru to be a great place to buy a car....

4.8
Robrates on 05/04/2012

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I found Gresham Subaru to be a great place to buy a car. Our salesperson, Jason pinney, went above and beyond making sure we had the exact specification of car we wanted, and he called back promptly when we had questions. He made the experience great. We would definitely recommend Gresham Subaru for your next car purchase. There was no hassle, no pressure, and the sales guy was very personable and honest. He was like a large teddy bear that spoke to us in terms we understood. If you go to Gresham, ask for Jason he's a good guy, with all the answers and a no pressure guy.


In the past I have dreaded going to a dealership to...

5
jimdornfeld on 05/03/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

In the past I have dreaded going to a dealership to purchase a car but this time around was more than pleasant, it was wonderful. I was shocked that this experience could be as good as it was. Our salesman, Khalil Abozeeter, was very nice to work with, friendly, honest and trustworthy. We were introduced to the Manager who seemed to be very nice and met with Ted Schreiber who also was very nice to work with. Our overall experience was fantastic and we would highly recommend any of our friends to purchase a vehicle from Gresham Subaru.Thank youThe Dornelds


Betsy made the process of buying a car fun and less...

5
Lachainem on 05/03/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Betsy made the process of buying a car fun and less scary. She really knows her cars! I would definately buy a car from her again.


My whole experience from the time i submitted my purchase...

5
jkwines on 03/12/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My whole experience from the time i submitted my purchase request on a 2012 Outback Limited was nothing less than what you would expect from a professional salesman.Ivan kept me informed the whole way until pick up day when he picked me up at the airport. Had paperwork ready and review manuals and vehicle all within an hour.Thanks to Ivan and Gresham Subaru for your ease of doing buisness online.Jeff WinesBeaverton,Oregon


I inquired on the internet about a car. Mr Ivan Reece...

5
hdpirate on 07/19/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I inquired on the internet about a car. Mr Ivan Reece responded to my request,got me all the information I asked for, when I arrived to look at the Outbackit was pulled up and ready for me to drive. All the figures Mr Reece quoted me stayedthe same and it was the easiest and most comfortable experience I have ever had in purchasing a car. I bought some accessories and 2 days later, Randy the parts guy called me and scheduled my appointment. They were ready and installed everything and had me back on the road in under 2 hours when they told me it would be 2 to 3 hoursand the washed my car! My daughter will be ready to purchase a car soon and I will call my friends at Gresham Nissan Subaru internet department to assist her!Thank You,Doug


I purchased a 2010 Forester in September 2010 and had a...

5
Melissa McVey on 05/11/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased a 2010 Forester in September 2010 and had a rattle that would not go away and after a few times in the shop(the most amazing guys work there)they decided I need to talk to Nick Smit who hooked me up with a new 2011 Forester.I have told everyone about this experience. It was wonderful. Thank you Gresham Subaru!!!Melissa McVey


Shady Dealership. I've read the poor reviews about this...

1
jzwrx123 on 01/18/2011

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Shady Dealership. I've read the poor reviews about this dealership around the internet and decided to give them the benefit of the doubt and buy a used certified Subaru. Apparently, "certified" is a loose term at this dealership as the vehicle I was interested had the following issues: -no floor mats -no passenger side sun visor -no 2nd key for the ignition -no spare tire jack -and a spare tire that was worn so bad on the inside (poor alignment/camber issue) that it was completely bald. I asked for the manager to come look at these issues and I was told that he "is too busy" to help me. In the end, I feel that this Subaru dealership does not represent the Subaru family at all. In fact, this dealership could have easily been mistaken for a used car lot on 82nd drive that sell lemons as "great cars". This is just one persons opinion, however, do your own research and you will find many other views that are inline with mine. There are several other quality Subaru dealerships in the Metro area that you are better off spending your hard earned money on.


After shopping for several different models I came across...

5
carldex on 03/05/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After shopping for several different models I came across Gresham Subaru and I spoke with Jordan Walbridge through emails. Honestly, he was not only extremely knowledgeable about Subaru's but he was soooo easy to deal with. The price was right in line with other dealers however he made the process much faster and a ton easier for my family. Once the price was set there were ZERO hidden charges. He was up front and honest throughout.Other sales people that I talked to were more worried about the sale, whereas he truly cared about what my needs were. I would definitely recommend Jordan to anyone who is thinking about a Subaru!


$32,999

Mileage: 19888

Color: Silver

Transmission: Automatic

Body Style: Sedan

City: Gresham, OR

Engine Type: 4 Cyl

$17,926

Mileage: 92334

Color: Other

Transmission: 6-speed Automatic

Body Style: Sedan

City: Gresham, OR

Engine Type: 2.0L I4 16V GDI DOHC Turbo

$30,999

Mileage: 2698

Color: Red

Transmission: Automatic

Body Style: SUV

City: Gresham, OR

Engine Type: 4 Cyl

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