Grayson Hyundai Genesis Subaru

New review

Working with Grayson is always a pleasure. Brian Smith was very helpful in getting me set up with my new car and making sure I understood all of the features.

Purchase experience

Everyone I dealt with was very professional. Negotiations were fair and straightforward, and I felt I was listened to. This is my 3rd vehicle purchase/lease at this dealership.w

My new Hyundai Accent

Bought my first hyundai in 2016 from Grayson Hyundai. My sales consultant was crystal Baptiste. She explained all the features of my vehicle and offered a price well within my budget. Salesman and manager were willing to work with me and in the end gave me everything I was asking for. Enjoyed the straight forward nature of the dealership. No gimmicks. Overall a good experience.

Hyundai Tucson Purchase

The staff was helpful and friendly. The car was in amazing condition, and I look forward to driving it each day. I will continue to utilize Grayson Hyundai for my service needs!

Great dealership

I had a great experience with Crystal and the entire team. I would recommend anyone to drive a Hyundai. Friendly attentive staff! Plan on being a repeat customer.

My new Hyundai Tuscon

Everyone was helpful and the purchase was a pleasant experience. The vehicle I wanted was not on Grayson"s lot so they had to find it for me. I was kept informed during every step of the process.

Happy with my car

I have had 2 genesises, went to buy another genesis, but looked at the sonata, main concern was i have 2 elderly parents, both using rolators, would they fit in trunk? We measured several times, and the answer was yes. Matt was very patient as we kept measuring. I am especially happy with blindspot detection.

Car Purchase

The team at Grayson was friendly, helpful, and responded to all my needs. The process was smooth and they worked around my busy travel schedule.

Excellent

Professional Staff....Enjoyable purchase procedure...very knowledgeable ....all questions were answered that we had regarding vehicle....would recommend friends and family to Grayson Hyundai dealership...absolutely love our 2017 Electra sedan.

hyundai

After reviewing my loan paperwork, I discovered the numbers don't add up to our agreed purchase price. Im very disappointed about this considering I had a great expertience until I looked at all of this.

Great Out-Of State Buying Experience!

Very friendly and willing to work potential customers. Being from out of state, Keith worked with me to make this a no-hassle purchase.

Worked diligently

The people at Grayson Hyundai were awesome! I definitely recommend my friends to go to this dealership. I am still waiting for the part that the service team is ordering but I understand if it's taking a little while. Thanks Grayson Hyundai.

Poor customer experience,

The used car sales manager and salesman at Grayson Hyundai Suburu in Knoxville, Tennessee are not only difficult to negotiate with, they are downright belittling and insulting. Maybe because I'm a woman -- men may have a different experience -- but I left there feeling disrespected and of no value to them as a customer. As if they would prefer I do not come back -- at all, Ever. What car dealership does that? At one negotiation session, the manager actually told me (when I said I had found a similar car for less in a neighboring city) "good luck with that"! I will never go near Grayson Hyundai Suburu again and I am advising all my friends to steer away also, especially my female friends. They will insult you if you make an offer on a car; they refuse to drop the doc fee, under any circumstance (they should pay their own people to do that paperwork, not charge the customer for it) and they are downright rude, impolite, cold, and have absolutely no people skills. There are plenty of other places that are willing to sell you a car and want you as a customer. DON'T EVEN TRY TO GET A GOOD DEAL AT GRAYSON HYUNDAI SUBURU!!!!

Na

Purchased the car already new what I wanted give me price I wanted, had heated seats installed should have been done when I picked it up but it wasn't so I had to take it back in

2017 sonata

An excellent experience that I will definitely repeat in the future. I'll buy a vehicle nowhere else but Grayson Hyundai. I will recommend this dealership to anyone in need of a vehicle. I hope Robert Blevins lives to be 200 years old so I can keep buying my future cars from him

K. Winston - 2017 Elantra

This dealership has great service and helped me into an awesome vehicle. The sales & finance people went above and beyond. This is my 2nd car with them and won't be my last.

Stress free buying experience

Excellent care was given to us. It was a pleasant experience from beginning to end. We are so glad we chose this Hyundai dealership and look forward to dealing with them during the time I own my Santa Fe Sport Ultimate!

Attentive and willing to serve

I was very appreciative of the willingness of the sales staff to serve me as a customer in providing the car that I was looking for at a competive price.

Wonderful Experience at Grayson Hyundai

Marty was an excellent salesman, and was great to work with. He didn't just want to sell us just any vehicle, he wanted to help us get the vehicle our growing family needs. We will definitely recommend him to our friends and family. Thank you so much for all of your help!

I love my Santa Fe.

Working with Marty at Grayson was easy. He didn't feed me information I didn't want or need and was quick to respond to all of my questions. At no time did I feel the pressure I have felt at other dealerships. Great experience.

Buying a Sonata

Crystal was a joy to work with. It was 98 degrees and she stayed with me and showed me every modle of Hyundai I wanted to see. No pressure. She took me for a test drive in the Sonata. When I decided on a Sonata she searched all the dealers to find the exact model I wanted.

Quick and efficient buying experience

Pricing was straight forward and very transparent. I was able to complete my purchase in under an hour even considering they were very busy. This is the second purchase I've been a part of from Grayson's and will buy from again. I think they value the customers time and work to insure the customer understands what they are buying and at what price point.

Dean's Opinion

I had investigated leasing vehicle in Florida, had stopped in Knoxville got visit relatives. We visited the dealership in Knoxville to look at the vehicle again and found the people at this dealership were very friendly and offered a deal that we could not pass up.

Tucson

Bought my first hyundai in 2014 from Grayson Hyundai. Enjoyed the straight forward nature of the dealership so much I decided to go back to trade and buy a new one from them. Salesman and manager were willing to work with me and in the end gave me everything I was asking for plus some.

Solid experience

The folks at Grayson were great to work with. No pressure, listened to us, helped us "select" the right vehicle instead of trying to sell us one, and were reasonable during the price negotiation.

Grayson Hyundai

Stephanie Cutshaw (my sales person) went above and beyond several times to ensure I was satisfied. She was even willing to come back to work in order to deliver my Tucson long after the dealership was closed (it was brought in from out of town).

Great Experience

I had a great experience at Grayson Hyundai. Robert Blevins was helpful and honest. I would recommend Grayson Hyundai to anyone buying a car. Thank you.

My daughter's first SUV

I was looking for an SUV for my daughter who was just starting college at TTU in Cookeville, TN. I wanted it to be AWD & have cruise control since the vehicle we were trading had neither of these features; Cookeville is on the Cumberland Plateau and the weather conditions could be much different there than in eastern TN, plus she would be doing much more interstate driving than she had done before. I was concerned for her safety & comfort and the Tucson Sport I ended up purchasing had many impressive safety features and my daughter was comfortable in the vehicle. ALL of the staff that I dealt with at Grayson were very courteous and professional as well as caring and worked very diligently at obtaining the vehicle that my daughter was looking for and I could afford.

Great!

Couldn't of asked for a better first purchase experience. Everyone that spoke to be was very friendly and inviting and I did not feel pressured to purchase my vehicle at all.

Great experience!

The staff at Grayson Hyundai made the whole process of buying a car easy and enjoyable. This was my family's 3rd vehicle we have purchased through Grayson . They always treat us right.

Great Shopping Experience

I went into the dealership to service my 2013 Hyundai Elantra and decided to look around while I was there. I am currently expecting my first baby and already have 2 large fur babies at home and I knew that I needed to consider a larger vehicle to fit my whole family into one car. On the first day I spoke with Mike Anderson who was very helpful and walked me through all my options. He didn't fluff anything or make me feel like I had to upgrade, he just helped me understand where I stood with my current vehicle and what options could better suit my needs. We walked through the lot and the whole time he carried my work back for me (since it was heavy and I am noticeably pregnant, it was very kind of him). That night I went home and talked with my spouse and decided to go back the next day and more than likely make the move to a bigger vehicle. While there we found that buying new better suited our needs so we then worked with Marty Widener while exploring our 2017 vehicle options. Marty knows everything you can ever want to know about his vehicles. He showed me all of my options and ultimately I decided on the 2017 Hyundai Santa Fe. Even though it was raining, and he really doesn't like lightning, he stood out there in the lot with me to help me understand everything before I took my test drive. The SUV was great and just what I wanted. Ultimately we purchased that day and closed on everything with CJ in financing (who is probably my favorite person ever, he is so kind and really knows his stuff). He even saw me struggling with the color to choose (I really liked mineral gray) and he gave me advice that influenced my decision. He said with a baby on board, it's best to choose a color that stands out so that people can always see you. Grays sometimes can be lost during the sunrise or sunset. After that I was sold on the beautiful burnt orange (and it was the one that more fit my budget)! Now when I drive anywhere I feel safer and feel like others can see me coming. Overall it was a great experience, and I plan to go back to get my Genesis when my children are grown :)

Stress Free

Big thanks to Marty Widener for working with me and getting me a great car for a great price. His communication was great and flexible, assisting me to keep in contact both over the phone and electronically. Marty went above and beyond to help me throughout the whole process. This was the most pleasant and stress free car purchase I've ever made. I certainly will return and also recommend seeing Marty and CJ in the future.

Rick, Marty and CJ deserve all 5"s

Great dealing with Rick, Marty and CJ ! They were soo nice and helped us with a great deal. Glad we heard about this dealership in Knoxville.

Getting Oil Change

I scheduled an oil change for 11:20 a.m. on Saturday,August 6..It is now 1:40 p.m. And I'm still sitting here waiting..EVERYTIME I go check on status of my car ,I am given a different excuse or reason..I am rarely off on Saturdays and I know of a lot of things I'd rather be doing that waiting hours on a 30 minute oil change..This Is Beyond RIDICULOUS !!

Great service

Help me in anyway they could.i wasnt there 2 or 3 minutes amd already had someone helping me out.great dealership and great people.will recommend to everyone

Happy as can be

Great staff great experience. Look forward to dealing with this dealership again for future transactions for me and my family. Thanks again for such a wonderful experience.

LOVE THE GRAYSON TEAM!

this is my second Grayson Hyundai purchase and i have loved both experiences! staff is friendly, honest and helpful! delivery was fast and easy! makes car buying fun!

Complete

This is the 8th Hyundai we have bought from Robert Blevins, our salesman at Grayson...he is the best. My family has now bought some 14-15.

Unsafe used cars.

Went to look for a used vehicle 05 BMW X3 with female friend. Her car was stolen and she has little mechanical knowledge. Arrived at Grayson Hyundai to look at BMW. A salesman approached us (john) and asked us if he could answer any questions. I asked him about the bad tire (showing the steel cords) if they would replace it. To my surprise he responded the car was being sold in what they call the BARGAIN lot and sold as is and NO repairs would be done on the car. John said since the car was under 10,000 dollars they don't do any repairs. I said the tire is a saftey issue and he said he would see what they could do.I guess 10,000 dollars is a small sum to them but to a single mother that's alot of money. Then I contacted Seth Hart by email asking about the inspection and tire issue on this vehicle. To my surprise he told me they don't inspect or do repairs on cars under 10,000 dollars. He said I could take the car to a local mechanic if I wanted too at my expense. I wouldn't drive that car 10 feet with that tire. He told me I could buy tires from them if I wanted. Heck I'm buying a car from his lot and I have to do repairs and spend more money to get it off his lot? Yeah, Right. How STUPID does GRAYSON think people are? I asked him if he would put his family in that car but received NO answer. Grayson needs to rename their bargain lot BUY & DRIVE AT YOUR OWN RISK. Better yet HAVE YOUR MEDICAL INSURANCE PAID UP IF YOU BUY HERE. Another one would be BUY FROM THIS LOT AND YOUR LIFE IS IN YOUR OWN HANDS. You could buy a car from a junk yard CHEAPER and in safer condition then from GRAYSON. Another name for Grayson Hyundai is BUYER BEWARE. Your SAFTEY is NO concern of ours, ALL WE WANT IS YOUR MONEY. I see I'm not the FIRST one with complaints about GRAYSON. I've found better dealers then this YAHOO. Stay Away from GRAYSON. I would give them NO stars but the revenue won't let you.

Excellent customer experience

Grayson provided excellent customer service and made car buying easy. I would recommend them to any of my friends or family when buying a car.

Great experience

Everyone was super nice and professional. Could not of asked for a better experience. Will definitely go back there again. I had previously bought a car there in the past

Best Car Shopping Experience

I had spent some time researching new cars and thought I probably wanted the Legacy. Put in for quotes from a couple places. The people at Grayson got back with me quickly, asked a couple questions, and had the quote to me. Went in today and worked with Larry Bonito who was professional, courteous, and knowledgeable. There was no pressure and I left completely happy with the car and the terms. Best car shopping experience I've had.

Great Experience

I went in pretty sure that I wanted a Legacy. Worked with Larry Bonito who was professional, courteous, and knowledgeable. There was no pressure and I couldn't be happier with the car and the terms. Best car shopping experience that I've had.

Outstanding Customer Service!

I recently purchased a new 2017 WRX STI from Grayson Subaru and experienced outstanding service. My sales person Larry Bonito was very helpful and I would highly recommend requesting him if you come here to look at a vehicle. I'll definitely be back to buy my next Subaru from them!

WooHoo!

Thank you so much for my awesome buying experience at Grayson Hyundai. The whole team was outstanding! I'll be sure to tell all my friends!

Outstanding service!

From a short Q&A phone call, to pulling into my driveway with my new "toy"... all day venture... but so worth it! Had a blast! Everything turned out perfect!

Very happy experience with all the people we met being very nice and friendly! Stephanie was very nice and helpful

Stephanie could not have been nicer or easier to work with. She explained everything about our new car and was very helpful and spent plenty of time with us

Great buying experience

Marty at Grayson is a great salesman who listened to me and worked hard to get me exactly what I wanted in a new car. He has gone out of his way to make sure that my new car is perfect, that I get great service, and he also got me a great deal on the price! If you're looking to buy a new car, but you are worried about the song and dance routine of negotiation, go to Marty! He will listen to you and find a way to get you what you want and need! I've also worked with the service department, and highly recommend Davon Revels...he is super nice, works extremely hard, and does a great job!

Great experience!

Stephanie and John were amazing and helped me get my perfect vehicle! I will definitely return to Grayson Hyundai and would recommend it to anyone!

Grayson Hyundai

I am very pleased with my experience purchasing a new Sonata at Grayson Hyundai. The salesman I worked with primarily was Branden Housley. He is a fine young man very attentive to my needs and concerns. All the staff I interacted with were friendly and helpful. I very much appreciate the no pressure atmosphere that exists there.

Another Great Experience at Grayson

Over the last two years, I've purchased or have helped others to purchase Hyundai at Grayson Hyundai in Knoxville. Every experience has been A+++. I have particularly enjoyed working with Stephanie and Marty, as well as CJ. The team there is great, works with you, and honestly tries to give you the best deal possible. I am a committed Grayson Hyundai fan.

Excellent buying experience!

They don't get much better than Zeke in sales! Honest, no-pressure sales. Very knowledgeable and helpful. That is why our family has bought three cars from him. Very fair dealer to work with. If you want a pleasant buying experience from a professional staff and a fair deal, look no further.

Russ's New Auto Buying Review at Grayson's

I've purchase several new automobile's in the Maryville, Knoxville, Oak Ridge, Lenoir City, and Clinton area in the past 50 years not including three from out of state dealership's. From all my past experience, in purchasing a New Car, Grayson's is probably the easiest of all to deal with. I very well new what car I was interested in and the price I wanted to pay before I entered the dealership. After meeting Marty Widener we sat down and I told him what I wanted including the options and accessories that were required. In addition, I told him what I was willing to pay excluding incentives, sales tax and title and tags transfer. The figure's I gave him was approved my the new car manager, the car was located and I was in my possessions 3 days later. It was just that simple and my wife and I are very pleased with our New 2016 Hyundai Sonata Hybrid.

Excellent Service!!

I purchased a 2016 Sonata and had the best experience I've ever had buying a vehicle. I wasn't pressured into anything and was shown where the service department and everything was and how it worked. That is a first! I really enjoyed dealing with this dealership. Marty Widener did an excellent job!

Love my Sonata Sport!

Great car. Great Gas mileage. Full Size. Fantastic Electronics. 39 miles per gallon. My car has after market leather and the seats are so well done with double seems I think this car will be a keeper.

New Hyundai Sonata

Brandon Housley was my primary contact. He treated me with the utmost respect and listened attentively to my need and concerns in the selection of a vehicle. He is very knowledgeable and a credit to the business of selling cars. I came away feeling good about the whole experience especially his suggestion to take the car for a day or two and try it out. All the staff that I interacted with were great. If you'd like to experience car buying in a no pressure atmosphere Grayson Hyundai is the place to go!

Purchase of Azera Hyundai

I purchased 2 vehicles with Grayson Hyundai satisfied both times. Always treated with kindness by salesman & service department. I will recommend this dealer. Robert Blevins & Stephanie Cutshaw both were very pleasant to work with.

Damaged My Vehicle

Took my new 2017 Santa Fe in for its FIRST oil change - they left a gouge in the rear bumper and then refused to fix it. The service manager (who wasn't there when the vehicle was serviced) claimed there was nothing that could have caused the damage. I performed walk around before and after and pointed out the damage immediately to the service personnel at the time. He stated that I would have to contact the service manager the following week. It is sad that you can't trust a dealer. I would avoid this service department at all costs - very cold and non-caring when it comes to new vehicles.

Best experience

Excellent service - sales person, sales manager, finance person. Best buying experience ever. Also the Sonata seems the best in class. I plan on buying my next couple of cars here for sure.

Excellent Experience

We just bought a new Hyundai Tucson. The color we wanted was not on the lot so they arranged a delivery from northern Illinois and also put in a custom sunroof for us. We could not be happier with our experience here.

Excellent Service, Excellent Product, Excellent Experience

I leased a 2016 Veloster Turbo at the end of May, following a car accident. Grayson Hyundai was my first experience with a Hyundai dealer, but we were so well-treated and so impressed by the products that we decided on the car THAT NIGHT. The sales and financing staff were very patient and kind, staying late to help us complete the paperwork. I have to give a special shout-out to Branden Housley, however; he was attentive to our needs without being over-bearing. This is a fine balance to find and it is refreshing to work with someone who has found it! It may have been our first Hyundai experience, but I do not think it will be our last!! Thank you again for all your assistance!

Excellent Service

All members of the staff were absolutely FANTASTIC!!!!!!!!! From picking out the car, to discussing pricing, to the financing, to prepping it for my delivery..... a FABULOUS, ANXIETY-FREE, PROFESSIONAL, FRIENDLY EXPERIENCE!!!!!!

Thanks!

Appreciate the help so much! Love my car! Thanks so much! I hope to continue working with the dealership in the future. Thanks so much again!

Great Experience

I had a great experience purchasing my new Tuscon. All staff were very professional all the way from being greeted, sales manager and salesman. I had a pleasant experience.

2016 Tuscon

For the most part, Branden was an engaging individual to work with, but I cannot say that I had the best experience in hind-sight, given what my friend experienced at Grayson, less than a week later. To explain: Initial dealings with Branden seemed sincere and energetic, like he genuinely wanted to make me a satisfied customer. It took a Friday evening and Saturday morning to go through the process, and it was a painless and relatively quick order of events. Once the car was chosen, and pricing and whatnot came into the picture, things, understandably, got a little confusing between the two of us, because it's the money talk that makes everyone slightly tense and awkward; thankfully, CJ stepped in and provided a more thorough and comprehensive explanation, including the price, the optional add-on service features, etc. When the keys were handed over, I still felt a little confused by the vehicle I was getting and what, exactly, the difference was between what I test drove and what I drove away with. Since it was the only vehicle on the lot in the color I wanted, yet was AWD, I understood the price would be a little more than the one I drove, but the other features did not seem all that different. Initially, before I decided on color, I was shown the overview of the Tucson I test-drove, like the interior features, the backseat and how they folded, and the back. When going over the rear, I was also told- and shown- that it would come the following: a protective mat for the rear (one side carpet, and the other side plastic- since I have dogs, the plastic was a great appeal to me), a cargo cover, and a cargo net. When I looked over the vehicle that I purchased, NONE of these features were there; of course, I did get a First Aid Kit, which, honestly, massively pales in comparison to the other attractive features that were omitted. When I inquired about it to Branden, I was simply told that he guessed they didn't come with the one I purchased. That did not make sense to me. Did Hyundai just scatter about these additions in random Tucsons? If they once were there in the car I did purchase, where did they go between the time it came from the factory and onto the lot? From the way he said it, I thought it to be weird that those features appeared to have a grab-bag feel to their inclusion, wherein the buyer would simply have to be surprised if they did or did not come with the purchase. In my head, that I was getting a Tucson with added features, over the one I tested, that higher price led me to easily assume those features would be included. Moving on, I just accepted his response, and we continued to go over the other features of my vehicle. I left with a basic comprehension of what I purchased, and later texted him with a few certain questions that came up in the passing days, all of which he answered quickly and efficiently. Less than a week later, unfortunately, I would come to realize that I did not get as thorough an experience with Branden as I should have. On the following Friday, 5/27, I sent my friend to Grayson, setting him up with Branden who, since he was off, set my friend up with another on-duty agent. Since he was looking at getting a new vehicle, and because my experience was generally positive, it only made sense to suggest it-- along with the $100 referral bonus I could possibly get. When all was said and done, my friend drove away with a standard Blue Tucson, a few steps down from the one I purchased. When I took a look at his car, to my surprise, his vehicle came with all of the above features I was initially told I would receive, but didn't; funny enough, however, he did not get a Hyundai First Aid Kit and, understandably, showed no sign of disappointment that it wasn't included. Looking at his paperwork, and from what I could tell, he was not charged for any of those items being included, like they were actually included; yet, inversely, looking at my paperwork, from what I can tell, no deductions were made for them not being included. Of course, I could be wrong and not finding the precise itemization; but, again, I was led to believe it was standard for the Tucson, and seeing that none of it was an additional cost on my friend's end, I should either be credited for the omission or receive the items due to what appears to be an oversight, and not the apparent grab-bag idea I mentioned earlier. Talking further with my friend, he only spoke highly of his time there. He mentioned that he was constantly being engaged with the employees, and rarely was left doing nothing while he was there, such as taking a tour of the service department, something I was never shown on either day I was there. (I mainly mention that element, since it was asked in the survey.) The only talk of service, in my dealings, outside of declining the $1400 service package that I could've added to my purchase, was an after-thought mention on Branden's end that I would get my first oil change at Grayson for free. If there is any other complimentary initial service, I wouldn't know. My friend even had an agent over nearly all of the Tucson's features with him, before he drove off the lot: setting a service reminder, and changing preferences on vehicle functions when you're getting in/out of the car- none of which I knew about in any thorough detail. Overall, my friend gave a rundown of his experience that made mine seemed rushed and feel less personally focused on me as the customer making an expensive investment that I would be happy with for years down the road. I ended up learning more about my car through his experience, instead of from Branden, the one who made money off of my purchase. Professionally, I gather that that's not what is strived for at Grayson, given the questions asked in the survey. While I understand that each agent is different in style and their overall execution, what my friend experienced, in my opinion, was top-notched, A+ service, where that level of attention to detail and overall concern for the consumer is what all agents should strive to achieve in each deal. When treated like that, one, more often than not, forgets about the money being spent, and feels more confident and secure about the investment being made with a new car. In absolutely fairness, upon completion of this survey, I do plan to contact Branden and ask about this further- more notably, asking again about the features that were not included in my particular Tucson. I hope I can find a better resolution in that follow-up discussion. If not, I hope that what I've written will achieve what the conversation might not. To be clear, my experience was not an awful or unsatisfying one. Aside from the great incentive of the $100 referral, I sent my friend there, because I had a quick, easy, painless experience doing what most people dread. Even though I know my time didn't go as well as it should, I wish no ill will or recourse to anyone involved in my particular deal. I only hope to convey that, while my time at Grayson was sufficient and ended successfully, it was disheartening, as a buyer making a such an important purchase, to discover that I did not experience what appears to be Grayson's standard above-and-beyond service given to my friend, by multiple agents in his one visit. Upon my next purchase at Grayson, I hope that's what I'm able to experience.

Memorial Day

Went for service on Memorial Day the servicr staff was good However I walked thru the Subaru showroom to look at a new Subaru not one salesman asked me if I needed help Seenedmore interested in eating hamburgers We had purchased a Hyundai Sonata from this dealership last year However the staff in the Subaru section seemed preoccupied with food Mabye not a good idea to open on a holiday And I may have purchased a Subaru the service dept was excellent with Gavin Gibbins being exemplary

Excellent Experience

Brendan was very helpful and professional. CJ in finance helped out with financing and was very professional. Overall an excellent Experience, and would recommend dealership to friends.

BN WALLACE

A great auto purchase experience with a dealership that I would definitely recommend to others We made several trips to the dealership prior to and during the purchase and were always met by friendly and outgoing dealer representatives.

Great Experience At Grayson Hyundai

Good selection of new and pre-owned vehicles, affordable payment plan options, professional and courteous customer service, friendly sales team and staff, nice location, highly recommend.

So happy!

So happy that we purchased a Hyundai Sonata after my Altima was totaled. I am absolutely in love with my car! Stephanie was amazing to work with as well as our financial person, whose name is escaping me. Wonderful employees you have working for you.

Great buying experience with Branden Housley

My sales representative, Branden Housley, made my buying experience at Grayson the best that it could be. He was courteous, caring and knowledgeable about the vehicle that I was interested in. He gave me a thorough test drive and took time to explain the vehicles operation, and answered all my questions. He pointed out things that I wasn't aware of, and that made me decide to buy this vehicle over others that I was considering. He also delivered the vehicle quickly, as promised, and reviewed all it's features with me. He made sure that I had no further questions before I drove it home. He contacted me the next day to inquire if there were any problems, or if I needed any more information. I would certainly tell anyone that I know that the people at Grayson are a pleasure to do business with! I will definitely be getting all my servicing at this dealership. Gerald Visconti, 2016 Hyundai Sonata owner

Wonderfull

We have purchased many vehicles over the years and I absolutely hated the "games" car salesmen play with you about price! This is the first one we have purchased since we relocated to TN, and I'm happy to report that it is the best experience we've had buying a car. Thank you!

Buying my new Elantra

Good experience recommend the dealer and especially Stephanie Cutshaw to anyone. I think I made right choice and wouldn't hesitate going back.Happy with my choice.

Love my Tucson

We were taken Care of Very good. Nice young man the salesman Branden Housley did everything to make our time there as comfortable as possible.We Were offered stuff to drink.He was very pleasant to deal with.

Thanks for your help

When we arrived at Grayson Hyundai to start looking at new Sonatas to trade in our 2014 Sonata we were pleasantly greeted by Marty. We informed him what we wanted to do and he informed us he was new to sales and he would do his best for us. He did not disappoint us. He worked tirelessly to help us get the exact car we wanted. Even though the car was not at this dealership it was delivered as promised. For someone new at sales Marty showed a true professionalism and friendliness and will be a great asset to Grayson Hyundai. Also, thank you to Curtis and CJ for making this deal come together.

Do Not GO to Grayson for a used vehicle

My wife and I have gone to this "dealer" twice to look a car for our 16 year old daughter. Both times the cars we look at were low quality vehicles. Somehow we needed up talking with the same sales person (C L Murray). On the first trip, I mentioned that the car we drove seemed to have a vibration with the engine. Mr. Murray's response was simply they do not check the used cars for driveability only safety. We went again last night to look at a 2007 Sentra. I was dealing with other people up to the point of arriving at the dealer's lot. The sales manager told me to speak with C L Murray when I arrived. When we saw who he was, we both looked at each knowing this was not going to be good. We went out to look at the car. My wife looked inside and saw that the car was very dirty, which didn't show up in the pictures online. Mr. Murray response was these used cars need a little TLC. When I looked in the trunk, there was a wire hanging down. I went to open the hood, but the hood release would not work, so we could not get a look at the engine. When I started up the car, the dash lit up with warning lights including the check engine like. At that point, we just went back inside and said we weren't interested. Mr. Murray preceded to tell us that we should not expect anything better for the price we were looking to spend. My wife told him we expected him to be a salesman and he respond that he expected us to be a customer. We were customers, but we are not interested in a car that is a piece of junk. Grayson should be embarrassed to have that car on their lot. Let only have the price listed for $5990. That's a joke. That car is not even worth $3000 in the condition it is in. If you are looking for a used car, you definitely DO NOT want to go to Grayson and you definitely DO NOT want to work C L Murray. He is an EXTREME xxx!!!

Great

Very hospitable! They were concerned with my needs and met them all. This being my very first new car I felt comfortable with them, and they went through everything throughly with me and my husband before the final papers were signed.

Pat & Bob Heishman

We purchased our 2012 Santa Fe from Matthew Howerton and were pleasantly surprised to get to work with him again. He was very knowledgeable and helped us find a 2016 Santa Fe with the features we wanted.

New Veloster

My wife and I had a most enjoyable experience buying our first foreign car. We are retired GM employees, so this was a big step for us. We are thrilled with our purchase. Your staff are very knowledgable from sales to finance to maintenance.

I have worked with Seth Hart back when you were Grayson...

I have worked with Seth Hart back when you were Grayson Pontiac and knew him to be fair and honest which I believe he still is. He is very knowledgable about thevehicles you sell. Keith was very helpful too.

Stephanie and Curtis and CJ

Without their help and kindness I would not have left with a vehicle. I will recommend them to anyone looking for a Hyundai. They all turned my experience around as I tried another dealer first and it was an awful experience.

Great Car, Great Dealer

We love our new Elantra, drives well, hugs the road, and the upgrade package for improved electronics is well worth it. Grayson Hyundai has a great staff from Stephanie, CJ, and Curtis who was patient and worked with us to get it done. I will definitely come back to buy another auto from Curtis at Grayson Hyundai

Fantastic dealership that goes above and beyond

I really think this dealership went above and beyond to help me with my new car purchase, it was my first new car purchase as well. Everything was smooth everyone was friendly. Very very pleased

Wow

I had been to several places before Grayson and the difference is AMAZING. From the time I found a car I was interested in until I brought one home, everyone was friendly and knowledgeable. I'll be sending my friends and family here.

Nice, Professional, Excellent

Everyone was nice and professional. It took longer than expected because they were trying to get us the best deal possible on the vehicle that best met our needs. We are happy with our purchase and all aspects of that day and since then.

Great Dealership

Grayson Hyundai is a great place to buy a car! Very helpful, fast, and convenient service! I will definitely buy all my cars here from now on and send friends and family!

Thanks to Stephenie and Curtis!

Stephanie and Curtis made my experience at Grayson Hyundai in Knoxville, TN simply wonderful. They both worked with me until we all agreed on a deal for my beautiful 2017 Hyundai Elantra Limited fully loaded. From start to finish. They both checked on me while I was waiting for the financial associate, making sure I was comfortable and happy. Curtis explained all the numbers to me in detail and made sure that I understood everything. Stephanie was actually assisting Matt, who was out that day for health reasons. Matt took very good care of my husband that same week. I did not want to wait, so he had Stephanie assist me in my car buying experience. I would recommend anyone looking for a Hyundai to visit Grayson as me and my husband were both very pleased. It was a very pleasant experience, something I did not experience at a dealership in Morristown earlier that day. We will return and highly recommend to everybody. We both love our vehicles.

AMAZING-UNFORGETTABLE

BEST DEALERSHIP IVE EVER BEEN TO. I test drove cars at MANY other dealerships, and all the OTHER salesmen there just wanted to sell a car, any car, they didnt even listen to what i wanted or needed. GRAYSON HYUNDAI IS THE BEST! Marty Widener was my salesman, and he asked me for my price range, and everything i wanted to see in my new car, and once i told him, he found any car on the lot that he thought would fit my needs. They all did, and we finally narrowed it down to one car. The 2017 Hyundai Elantra i ended up buying! Marty, and his manager Curt went above and beyond to make me happy with my first car purchase, and took any time they could to help in any way they can. From showing me the cars that best fitted my needs, to sitting in my new car's passenger seat for an hour, AN HOUR AFTER THEY WERE ALREADY CLOSED, just to help me set up everything in my new car. Being i am a 19 year old girl, most car salesmen just try and sell me anything they can, and take advantage of the fact that i don't know any better than to let them rip me off. BUT the guys at Grayson Hyundai treated me like i was family. I WILL recommend this dealership to anyone i know. They are SO kind, and patient, and really try to find you EXACTLY what you want and need, and they helped me in every way they could.

couldn't have done it better myself.

I was traveling when my vehicle started having issues. I called road side assistance and they towed me to Grayson. I got here after service hours however, Randy in sales department offered me a loaner car. Saturday when I arrived at 7am when their hours of operations said they were open, the service people already had my vehicle in the bay working on it. My vehicle was fixed and ready Togo one hour after they opened. This is a very awesome team Grayson has going for them. They are good hearted people that care about their customers. The quality of workmanship is phenomenal. I would recommend them 100times over.

A Very Good experience

the process went very well, the people were friendly and the driving experience was very good. everyone we came across had a helping attitude, and this is above average in the car business.

Jess

Matt was very helpful in getting me my beautiful Hyundai Sonata! I love my car and how easy he was to work with! He made the whole experience fun! I will definitely recommend him and Grayson hyundai!

Terrific experience

An amazing experience from start to finish, the way car buying should be, exactly the car I wanted, excellent customer service, just an unbelievable experience, could not ask for more, Thanks Matt and Grayson Hyundai!

Frank Montgomery

Great staff had a great experience cl and stephany took great care of me in this process thanks a lot and I like my new car a lot

Good

Don't like that my blue link is still not registered. Have called our sales person who said he would and he hasn't yet completed the task

Great Experience

My experience with Grayson Hyundai was exceptional and professional. Adequate explanation of car features between Hyundai Tucson and Hyundai Santa Fe. Matt helped install Homelink mirror and helped make the purchase go seamless.

Visit at Grayson Hyundai

Sales staff was professional and knowledgeable. Visit was cordial and personnel at Grayson were cordial and conducted themselves in a professional manner including their physical appearance. Personnel in service department were cordial and professional and follow up visit on a Monday which exceptionally well with only about a 45 minute wait which was much shorter than expected for the service conducted.

Great

Great experience. Will recommend dealership to friends/family. Everyone I met at the dealership was friendly. One of the smoothest and quickest experiences I have had at a dealership.

Great Experience

Salesmen were courteous. Had the deal done thru email, they quoted me the best price. Car was ready for test drive upon arrival. Invoice matched exactly what I was quoted when we did paperwork. Overall a fast and easy process.

Great experience

Enjoyed my experience very much. I found the process to be very smooth. They presented the facts and allowed me to make up my mind about the purchase.

Great place - great people

This is my 3rd Hyundai that I have purchased from Grayson and I would highly recommend them. Our 2007 Vera Cruz, which I loved, that I bought new fromGrayson, had 275,300 miles and never had a problem with the car so we came back to Grayson and bought a new 2016 Santa Fe

great

The salesperson went out of his way to find the right vehicle with the features we wanted. Made sure we were happy with our choice before moving forward with the purchase

Amazing and friendly service

The repairs to my car were done in a very timely manner!!! They did an exceptional job!!! I was blown away on how efficient, friendly, and knowledgable they were!!! Josh and Rebecca were amazing. I had several difficulties with the other parties insurance company. Josh was always respectful and treated me like I was his best friend. I called to keep him informed and when I told him my name he knew which car was mine and the details of everything involved! When I picked my car up he knew I was going to be cutting it close due to other appointments I had for my daughter. He still knew me on sight and called me by name. (He hadn't seen me in almost 2 months) but he knew my name and my car. He was amazing with my 5 year old as well. He made her feel like her car was being fixed and she was helping. I would recommend that anyone who wants the process of getting your car fixed after an accident to bring it to Grayson Subaru. They will help you every step of the way. They went above and beyond my expectations. You will not be disappointed!!! If you read this Josh from the bottom of my heart thank you for being so understanding and patient with me. Even when I yelled at you for something beyond your control. You took it like a champ!!!

Love my new car!

My new Sonata is a fabulous car. I am loving it! The overall driving experience in this car is fun and luxurious. Thank you for the Android compatibility, brilliant!

Good experience once costs were ironed out

We had issues with processing fee and etching charges but once that was resolved, we had an overall good experience with purchasing our Hyundai Elantra

Most satisfying experience

My wife and I were very pleased with the professional service and help provided to us by the Grayson Hyundai staff. We are extremely satisfied with our new Veloster and look forward to recommending the company and its products, and doing business again in the future.

Grayson Hyundai is the best

Very professional. The finance department worked very hard to save me thousands. We went to 4 different dealerships and Grayson was by far the best.

Satisfied

My wife and I are satisfied customers. The Azera is a very fine automobile with luxury items we were looking for. Spacious and comfortable.Thank you!

Great experience

Our experience was very positive! We appreciate the kindness and professionalism of our salesman. We've already recommended this dealership to a friend and will definitely return if we need to make another purchase!

BUY FROM GRAYSON

I came to the dealership ready to buy a car. Dave my salesman was friendly and knowledgeable along with Curtiss and Matthew made my car buying an easy experience!

Great afternoon

10 out of 10. Highly recommended. Ask for Sydney Mclean on the Subaru side. If you asked me 5 years ago if I'd be buying a new hyundai, I'd say you were nuts...now, great cars. We'll built, excellent warranty.

Wonderful car buying experience

After many weeks of looking for just the right car, today I bought a Subaru Cross Trek Limited and I'm very happy. The car is exactly what I was looking for - not too large, high off the ground, plenty of room to carry 'stuff,' and an engine that keeps it moving smoothly. However, it was my experience with the salesmen, the finance manager and the man who gave me a tutorial about how everything works that really made this a wonderful purchase. There was no rush and no wheeling/dealing. Facts were given and explained and there was no holding back on what the price was or what discounts were available. I was going to pay with cash, but changed my mind when told that the interest rate for financing was so low. And I was not pushed into a high priced warranty, but rather given a realistic view of what was best for the kind of driving I do. The staff at Grayson Subaru on Kingston Pike work well as a team and work well with customers. I would highly recommend buying a car from them.

Elantra purchase

All the people involved were courteous and knowlegeable . I think the young man's name was Bradley that helped me. I also appreciated the other members of the team.

Great Experience

Grayson Hyundai is my kind of place to buy a car. The staff provided an abundance of professionalism. I liked how quickly the financing process was.

Great People To Deal With

My experience buying my 2016 Hyundai Elantra at Grayson Hyundai was great. Brandon Housley, the salesman that sold me my car, was very professional and a pleasure to deal with. He was knowledgeable about the car and showed me how everything works and how to get the most out of my car. We got the car at an awesome price and the whole process was great. Would recommend this dealer and Brandon Housley to anyone looking to buy a Hyundai.

Exceptional Experience

Stephanie, CJ and the entire staff at Grayson felt like family. We never felt pressured. Stephanie was so patient and knowledgeable as we explored car options. She made the experience fun and informative. We left after our first "look" at the vehicle and Stephanie never made us feel we were an inconvenience even though we weren't ready to purchase right then. We closed the dealership down in the rain that first night. They had to be PAST ready to go home but NEVER made us feel like we were putting them out. That patience spoke volumes to us about their genuine care for whoever came through the door. We WILL be back to Grayson because we genuinely have made new friends!

WELL DONE

GOOD JOB, SALES DID ALL I ASK FOR, THEY WERE AS GOOD AS THEY SHOULD BE. DONE HAVE ANY THING ELSE TO SAID. GOOD LUCK

A pleasure in every way

It was the most pleasant car buying experience I've ever had. The salesperson was thorough, professional and patient. He was also well mannered, engaging, and provided an enjoyable as well as profitable afternoon. I would definitely recommend both the dealership and Matthew Howerton to anyone looking for a Hyundai.

Great place!

I dreaded going to a dealer to buy a car. Brandon assisted me through the whole process and was very friendly and informative. I would recommend anyone looking for a car to go here. They offer the best warranty and the staff is the best! I told them what I wanted and they did everything to get me exactly what I asked for. I did not have to argue or bargain. They gave me exactly what I asked for!

Nothing but good experiences

This will be my second car that I have bought from this dealership have had nothing but great experiences. I would definitely recommend this dealership to anyone.

buying a new vehicle

had the best experience in ever buying a new car. no pressure was experienced during the entire buying experience. i have already told my friends what a great dealership.

My experience

My salesperson was very informative and personal. Which helped me through the process. The front desk person may need a little help with tone of voice and body language when speaking with anyone that comes up to the desk. I've been coming to Hyundai for over 2+years and that has not seemed to improve. Maybe even a "Hello welcome to Hyundai. How can I help you?" would help and goes a long way!The wait was really long. I had somewhere else to be (school) and was hoping to be out before that time. Even when I said that I had somewhere to go I still had to wait. The process was no sped up at all. It seemed to drag a little more.

Exceptional customer care!

Our last Sonata had a lot of problems.Everyone at the dealer was quick to help get us in a new one.They were understanding and very nice.

Satisfaction

Stephanie, Curtis, and CJ helped us to achieve a better car for our needs; and although the pricing was not optimal for our purse, they did all they could to help us drive away with the car that would best fit our situation.

AWESOME SALES TEAM!

Hyundai is the best vehicle on the market, I just purchased #7 and look forward to #8! The Hyundai Family has always treated me as such, FAMILY.

Best Dealership to trust to meet your vehicle needs

I have been a business process consultant for 40 years and Grayson has established a working relationship with Hyundai that works well. The process of matching an individual with the right vehicle is just right. The correct mix of questions are asked without making the prospect feel like this is "canned," and the ability to trust the team is absolutely there. I understand why the product is superior, having assisted Hodges Warehouse in Montgomery put together JIT delivery to support the Hyundai manufacturing process. Once the product is deliverable, this Team at Grayson accomplishes what a luxury car buyer expects. I have owned 5 Infinitis and Grayson delivers the relationship a high end buyer expects. I said this and it is true: "With Grayson Hyundai, you don't need to PAY up to STEP up."You are on your way to establishing client loyalty, which is priceless.

Best car buying experience!

Anyone looking for a new car and a good experience should go to Grayson first. Nicest employees I have ever met. My husband and I would definitely buy another car there. Provided we live that long!!

Great Dealership!

This is the third Hyundai we have purchased from Grayson and they have been great to deal with! We have always had an excellent buying experience so we will return when its time for a replacement vehicle.

Great experience and value

My purchase was easy. I left the dealership with a great car and great price. I was informed each step in my buying processs and also recieved follow up calls to make sure all was well.

New Car Shopping

Stephanie Cutshaw is a top notch salesperson. She is very knowledgeable. She made buying a new car a pleasant experience.it was very low key and there was no pressure.

Best Teamwork and Honest Sales Process

We rented a Hyundai Elantra and drove 2200 miles in it. We own(ed) an Infiniti EX35 and did not want to put the miles on it or buy the gas to cover those miles.We liked the car so much, we went to Grayson to discuss a trade.Frank and Eddie listened well and we bought a 2015 Elantra Limited. We have owed 5 Infinitis and bought them in Atlanta based on our dealer experience. Grayson was even better! The buying process was well incentivized and our trade had the value we needed. e enjoyed the transparency of the agreement which created a mutual win. We actually got a "better" car that rode as well as an I30 we loved, has the equivalent room and technology that shames cars in the 40K range. With Hyundai we learned you can "step up" to the car you really want without paying up! The Team we worked with under Frank's direction, Stephanie, Eddie and CJ have begun a relationship that Harper should envy. Great Job!

Watch out for service department

My husband and I noted that with our first maintenance visit that the service employees seemed to approach everyone in the waiting room to explain that something else needed to be fixed on their vehicle. They even asked us to have things done prior to recommended maintenance schedules. We then started bringing our maintenance schedule with us to verify what they were trying to sell us. We eventually ended up finding a better service department at another dealership who has never done this practice. I advice you to look elsewhere for your service.

Great service

Grayson worked as hard as they could to get me the exact car I wanted at the price I could afford. I was very happy and will recommend them over and over again!

Your employees make the difference.

I found your employees to be honestly friendly, knowledgeable, thorough and professional in every aspect of my purchase. I congratulate you on your choices. They truly did make the difference. Thanks to both of them.

Great buying experience.

We just purchased a 2015 Genesis sedan and got the car and the deal we wanted. In order to get the car we were looking for, Grayson Hyundai had to locate one at an out of state dealership. They accommodated our every request in a courteous and professional manner. We highly recommend this dealership and especially Branden Housley.

Outstanding Service and Integrity

My overall experience with Grayson Hyundai was exceptional. The entire staff was terrific. Thank you Zek and Frank!

Thank you Larry, Seth and CJ!

My wife and I had been going back and forth on what my next car should be.I had been emailing Seth at the dealership on STI prices and boy did he cut me a good deal based on what other lots were charging for the same car (thousands of dollars less). I rode up with a friend on Saturday and looked at the black 2016 STI they had on their lot. Lawrence Bonito approached me and took me seriously even though I am a younger guy.I informed him of my conversations with Seth and we took the car on a test drive. They treated me incredibly well on Saturday. I called Monday morning after putting in a financing application and CJ got everything set up for me within 3 hours. The buying process was INSANELY seamless and honestly was some of the best customer service I've ever experienced. My career is in retail so the experience meant that much more to me when I was genuinely taken car of. I have recommended them to coworkers and friends since that are car shopping and would advise anyone that is car shopping to get them a shot. They are hands down the best dealership I have ever dealt with. Thank you again Larry, Seth, and Cj for the great experience!

New Hyundai Accent purchase

Great serviceGreat warrantyGreat priceGreat sales person: Stephanie CutshawThank you for making this pressure free, smooth, and simple for my wife and I.

Patrick Pippin

Patrick Pippin is one of the best service advisors ever had the pleasure of doing business with. Very Professional and services my car in a timely manner due to our hectic schedule. Awesome Job !

Second time we have bought a car from Grayson Hyundai

We had an excellent buying experience at Grayson Hyundai. It was easy to get the car we wanted that had been on their website. No bait and switch, just a straightforward deal. Very easy people to work with.

Great Experience

By far the best car buying experience I've ever had. Larry Bonito was wonderful.

Great Experience

This was by far the easiest car buying experience I have ever had. From looking through delivery, I felt welcomed and appreciated. Larry Bonito was wonderful.

Grayson the BEST !!!

The best people you will ever work. You don't see people anymore that really act like they appreciate customers , at Grayson , you feel appreciated.

Thank You Team Grayson!

Most definitely the lowest pressure dealership we've ever had the pleasure of dealing with! Zeke Coppinger was Awesome! Very low key, didn't follow us around trying to push us into anything we weren't interested in. We test drove the three cars we were interested in and made up our minds in our own time and didn't feel any pressure to hurry and make a choice. The finance team was so helpful and explained everything in layman's terms. The entire experience was easy, stress free, & completely satisfying! We're Grayson customers for life and have told All our friends that they should be as well!

Low pressure, great service - recommend to all my friends

My wife and I have bought 3 Hyundai's from Grayson in the last year. A Santa Fe for her, a Sonata for my oldest and a Elantra for my youngest. The sales staff has been easy to work with and never left us feeling pressured. Our last sale was with Mack, I'd recommend him to anyone. Good sense of humor and answered all our questions, making us comfortable with the sales and the terms. All of our Hyundai's are serviced here. I always ask for Patrick (Pippin?) when I call in to schedule. He does a great job of answer my questions and explaining work they will do as well as what is coming up. My wife appreciates his demeanor and personality, making her comfortable taking her car in.

Keith Jones

I purchased my car from Keith Jones a few years ago and it was a great ecperience.He is a great person and knows the product he sells. Good job Keith. Thanks Joyce Kinser

richard jones sales rep

Excellent service With Richard Jones, but decided not to purchase Still continuing to look for automobile but not ruling this out.Richard Jones was awesome in his role and knows his cars

Wonderful experience!

John Myers is THE go to Subaru man! Myself and 2 other family members have now each purchased our cars from John. John is genuinely concerned with helping you make the right choice for yourself and doesn't try to sell you anything other than what YOU want. My experience with purchasing a car from from Grayson was pleasant and fair. I left feeling like I had made a great decision. Not only is John Myers my "Subaru gu-ru" but he has quickly become a wonderful friend! I would recommend John and Grayson Auto as a top choice to anyone who asked. Fabulous!

Waiting to buy

Haven't bought yet, but plan to in a few weeks. Commend Richard Jones for great customer service!

Salesman Keith Jones

I purchased my first car from Keith Jones and will continue to purchase my cars from him in the future. Keith is very knowledgeable on the vehicles Grayson sells and takes the time to help you find what you're looking for. If you are starting your search for a vehicle go see Keith Jones at Grayson Hyundai! Wonderful Experience!

Subaru sales

Bill Kennedy was the most helpful car sales person with whom I have ever worked. He was most helpful and informative. We spent a lot of time looking at cars. Thanks so much for the help. Rose

Great Transaction!

Just purchased my third Hyundai from Grayson Hyundai-Subaru, the first being in 2005. I have always dealt with Robert Blevins, who is very knowledgeable and extremely easy to work with. I can always count on him to give me a quick overview of the new models which in turn helped me zero in on the vehicle I was looking for. This year I was planning to try another car manufacturer, but once Robert showed me the new Santa Fe I was sold! No need to go to the other dealer! The Grayson general manager was also very approachable. It's very nice to have a "home" dealer that I can entrust my car to, Overall, the entire staff I came in contact with was a pleasure to work with.

Grayson Hyundai

I had a very pleasant experience at Grayson Preowned on april 24th. I really needed a car and they helped me in a friendly respecful manner which I greatly appreciated. Sales manager, Mike Webb and salesman Keith Jones were extremely helpful and did everything to really make buying a car a pleasure. I will definitely go back and buy from them. I recommend Grayson Hyundai Subaru to anyone needing a new or preowned vehicle.

Great salesman

Keith Jones is a great salesman! He is the only guy I have bought a car from that I left feeling good about the whole experience. The more we learned the more we liked subaru! Our Legacy is the best car we have owned. Thanks Keith

Wonderful Experience

DD Neal was great!!!! He was not "pushy" at al!! He made the experience so comfortable! I would recommend this dealership and be sure to ask for DD!!!!!

Excellent Service with Quality Vehicles

DD Neal made my experience one for the ages. I never felt like I was dealing with a salesman but with a family friend. He was caring and determined to help fit my families needs . He is truly a symbol of what it means to be a good human being. Without him I can honestly say I probably wouldn't have consider your store as an option.

Salesman, Rob Vaughn

I have bought two cars from this dealership, a Subaru and a Hundai. The quality of the salesperson was most impressive. Rob Vaughn did a nice job making our buying experience a good one.

Awesome buying experience

this is the way to buy a car talked to Mack my salesman told him what I wanted and that I would not sit in his office while he put the deal together. Mack introduced me to Brandon the Manager and I told him I wanted to lease a Sonat for 3 years and 15000 miles per year.Told him what I would payments to be.3 days later brought wife in to pick her car ,Mack took us to 3 cars my wife picked out the car,of her choice ,payments were 7 dollars lower than asked for.Cj put the deal together and was out of their in 2 hours with no HASSLE.What a wonderful experience Hats off to Mack and Brandon Great dealership. will buy my next car there

The place to go to buy a car

We came to Grayson Hyundai looking for a low mileage vehicle to take our grandaughter through her college years. We had bought from Robert Blevins before, so we ask for him again. After talking with us to find out what our interest were, Robert went to work. The end result was a car that our grandaughter was very pleased with, and that Papaw could afford. What else could you ask for? The best way to say thanks to Grayson and to Robert is to recommend them to our friends, and that we will surely do.

Car buying

I have bought 3 vehicle from Grayson over last 4 years and I don't have any complaints at all . Keith Jones will go all out for you to get you the best deal . He has sold me 3 vehicle and when something goes wrong he make sure it gets fixed .

Great service

I've purchased two vehicles from Zeke at Grayson.. I was so impressed with his service I traded my 1st car in just to get another one with less miles. Both times he's been very professional, make sure all my needs were met before me leaving. I would never purchase another one of my vehicles from any other salesman!! Zeke is by far the best I've ever dealt with! :)

Thank you Grayson Team

Easiest automobile transaction I've ever experienced in my life. I simply told the Sales person what I was looking for, my budget and the amount I wanted for my trade in. He said that he would let me know as soon as they got something that fit my parameters. True to his word, within a few weeks they had the car I wanted, we worked out the deal on my trade in and kept everything within my predefined budget. No haggling, no hassles, no run-round. A few weeks after I got the car, I had a service issue which was not covered by the warranty. It could've been a big expense to repair but once again, the Grayson team stepped up to the plate and took care of the problem at their expense. I highly recommend this dealership and will continue to do business with them for all my auto business needs. My sales person was Zeke Coppinger and he really made everything happen. Top notch professional and all around fun gentleman to work with. Thank you very much

Outstanding salesman, Keith Jones

Easiest transaction buying an auto I have had. Keith made the experience a breeze. He follows up every now and then to make sure we are still enjoying our Sonata. Will be using Keith when I ready to purchase my next one. Oh by the way that would be my third, also purchased a Toyota Sequoia from him

Great shopping experience

David Hill was great. He allowed my husband and I to look around the lot at our leisure. When we were ready to talk he was there and extremely helpful. When it came time to do the financing Chris Archer was great. Best experience we have ever had buying a new car

Great salesman!!

Just had an amazing buying experience at Grayson Hyundai in Knoxville with my salesman Keith jones! Great customer service! Will definitely buy from him again! Thanks!!

great place amazing people

Great place to buy a car, Pam Clevenger in sales is amazing, she will go above and beyond to ensure customer satisfaction as well as the rest of the friendly staff. If you want a pleasant experience like no other this is the place to vist.

TERRIBLE EXPERIENCE WITH BODY SHOP:

Regarding BODY SHOP:The staff was for the most part friendly but that is about all the positive comments I can make. The issues included: 4 days to get an appointment for an estimate; 10 days to get an appointment for the repairs; Was not ready when committed (twice and I had to call to follow-up to find that out both times); the first time we went to get the vehicle it had a glob of paint in the area that was supposed to be fixed;The second time we went to pick it up (after it not being ready again when promised), the same area still had a blemish so we left it again; A third time it was not ready when promised but when we picked it up they had finally done it correctly. DO NOT RECOMMEND THIS BODY SHOP!

Flew across the country to buy here!

Since the small inventory of used 2013 Hyundai Elantra Coupe's in the SE trim were overpriced out west, I flew to Knoxville, TN to purchase the vehicle I was looking for at a GREAT price! After e-mailing back and forth for a couple of days as to the details, I spoke with Zeke Coppinger at the dealership in order to finalize my plans. He immediately made me feel much more comfortable about not only flying most of the way across the country to buy a used Hyundai sight unseen, but also about the delivery process and driving back to the Northwest almost 2,700 miles! Zeke was waiting for me at the Knoxville airport upon my arrival and drove my "new buuggy" back to the dealership. (After flying all night on the red-eye, I wasn't QUITE ready to slip behind the wheel just yet!) All of the documentation was ready in advance, so after a quick inspection, a few signatures, and a couple of handshakes, I was ready to begin me journey back home, albeit a bit slower. Mr. Grayson, the owner, took the time to thank me for my business, especially since I had come such a long distance. CJ, the finance manager, did a good job of explaining HIS end of the deal, and what was available as to extended coverage. Although I am usually against extended warranties, I did excercise that option here. For what I felt was a very reasonable price, I now have full coverage for the next 7 years/70,000 miles that is transferrable to a new buyer, should I wish to sell. Can you say, "RESALE VALUE"! (As per the norm, the "negotiable documentation fee" is NOT very negotiable!) I couldn't have been happier with the service and attention I recieved. My only regret is that I know nobody in the area to refer to them! Thanks again to all there at Grayson Hyundai for making this experience pleasurable. OBTW.......Car ran great and no sore backside after making the long haul back!

Work isn't worth the pay.

I brought my car in for a diagnostic test. My radiator had to be replaced. It was very expensive and the labor is expensive as well. They got the part in "fixed" my over heating problem. 4 days after I pick up my subaru it over heats once again. I call and speak with Patrick Pippin, who was my rep. as I paid for my car he was as friendly as can be. Once I call asking why my car is over heating he can't give an explanation.. He was so rude and would not let me speak. I am highly dissatisfied why my experience. They are trained to work on these cars.

Excellent SUV buying experience

Great SUV buying experience! I love my new 2015 Subaru Forester touring model.. John Peterson made our experience great ! It is very easy to see why he is a top Subaru salesman he is very knowledgeable and professional. John took the time to explain the Forester in detail before I left the dealership. I highly recommend this dealership if you are looking for an easy transaction and an excellent car or SUV.

great car

Not a good service department. You have a survey to do and they will only let you sign the survey and they fill out all of the questions. This isn't the right thing to do.

worst dealer I have ever met

I planned to buy a Subaru forester 2.5i. We negotiated on the price, and they wrote down the price on the paper, and everything was ready. However, they asked for about $1500 more immediately before I planned to pay by credit card. I never saw this kind of dealer. If you want to buy Subaru, I strongly recommend you avoid this dealer, they always break their promise. They are NOT trustable, PERIOD. You can go to big city to buy one. I don't have time now, I will give the worst evaluation whenever I can see GRAYSON SUBARU later.

Great Salesman and Experience-Duwayne Neal

I recently bought a car from Duwayne Neal at Grayson Hyundai. I had a great experience and got exactly what I wanted and for how much I wanted to spend. Duwayne was so kind as to check back with me via phone and email to make sure I had everything I needed and to make me aware of all offers that were open to me. He was a very kind man and not at all pushy like some of the dealers I dealt with in my search. I would definitely recommend him and grayson for your car buying needs!

Purchase of a used 2013 Hyundai Accent SE

I went in to see what the best deal that I could get for my budget in a new or used Hyundai. My sales agent DuWayne Neal along with the finance Department gave me some options. I chose the 2013 Hyundai Accent SE. The car drives and performs well. I am very satisfied with the deal they provided for me. I would recommend Grayson Hyundai Subaru and DuWayne Neal to anyone.

Subaru

Zeke was our sales person. He shoots straight whether it is good or bad. We have dealt with Zeke three times at Grayson Subaru and everytime he treats us like we are family. Truly works for the interest of the buyer!

Excellent service! Sydney was the best.

Sydney was the best at showing all the features and help me get the best price. A great buying experience.

Hyundai Genesis

We enjoyed working with the staff at Grayson Hyundai. Duwayne was very knowledgeable of the Hyundai Genesis and took the time to show us all the bells and whistles. We are very happy with our purchase.

Buy your car here!!!!

My husband and I researched tons of vehicles before we decided a Subaru would be the best. Once we decided on that we emailed a few dealers including Grayson. From most of the dealers I got a response of a copy and pasted webpage and a copy and pasted paragraph stating prices, links to pictures, etc. Not from Grayson. Sydney emailed me back an actual email! She was fast to answer any of my questions and extremely personable. We sent around 20 emails in a six hours period of her just giving me information and answering questions. She was not at all overbearing or 'pushy.' She was laid back and sincere. I was so impressed that I drove from Chattanooga to Knoxville. I pasted at least two Subaru dealers in the way. It was all worth it. The service was great start to finish! When I arrived she knew what I wanted, test drive it, did paperwork, and I was on my way. Great service, great price, great promotions, they have it all. Sydney was also very knowledgable and was able to give usually information and tips! NO COMPLIANTS!!!

Best place to buy a car!