Grapevine Ford Lincoln

Bought 2016 F-150 Lariat

Bought an F-150 Lariat from Beto. He was upfront and honest throughout the entire process and found me exactly what O wanted in the truck and then some. Would purchase from here again. Ask for Beto, he was awesome!

Grapevine Ford Rocks!!

From the time my wife and I hit the lot the customer service was awesome!! Richard Ford (Yes his last name is Ford..lol) was patient and very informative about the vehicles he was showing me. Jake Buzzard the finance manager was great and friendly.. I will definitely be referring everyone to go buy their cars from Grapevine Ford. I love my new Explorer..P.S. I want to thank all the managers who came to shake my hand and help me get more handshakes than my wife got when she bought her car from another dealership that will not name, but it starts with an A..lolJ. Jones

Excellent costumer service

They have a great costumer service and they work hard to bring the best prices and rates as possible for there costumers.I definitely recommend this dealership!!

Grapevine Ford Rocks!!!

From the time my wife and I hit the lot the customer service was awesome!! Richard Ford (Yes his last name is Ford..lol) was patient and very informative about the vehicles he was showing me. Jake Buzzard the finance manager was great and friendly.. I will definitely be referring everyone to go buy their cars from Grapevine Ford. I love my new Explorer..P.S. I want to thank all the managers who came to shake my hand and help me get more handshakes than my wife got when she bought her car from another dealership that will not name, but it starts with an A..lol

Love my new Ford Expedition

We purchased a new Ford Expedition at Grapevine Ford and the customer service was great and we really felt they worked with us to get the best deal! Will definitely call Sheldon on our next vehicle purchase!

Great Experience!!

Carl and Audrey were awesome with our purchase experience. They were very honest and patient with all our questions and concerns. Nick was very professional and explained everything throughout the financing process. I would definitely recommend Grapevine Ford Lincoln dealership to everyone looking for a great purchase experience..

Bad experience

Bad experience. I have made an appointment with them and told them when I would arrive. However, they did not prepare for that. It took about 30 minutes for them to find the car I want, and I just sit in the lobby alone. And what makes me more disappointed is that when they found the car and I began to do the test drive, I found the car is a damaged car, and that damage is obvious. Also, that car is already out of fuel, so I even could not do a test drive. I think they should not sell a damaged car to a customer as a large Ford dealer. After I change to try another car, I could not play sounds with my phones connected to the media inside, and the staff also do not know how to do it. I need help and want to know if there is something wrong about the media. But one seemed experienced staff told me that the media is good, and if I buy the car, he will do that for me. It is so terrible that I just need the help now but not after buying the car. Therefore, I decide not to talk further, and leave this dealer. It took me 2 hours, more than 100 miles to drive to this dealer, but I was treated like this. It is very bad.

Always Grapevine Ford Lincoln !

I recently purchased my 4th Mustang from this dealership and again I am so happy! Once you are a customer of theirs, great friendships are formed and they will go above and beyond to make sure your experience is pleasant and not so stressful. From the car buying experience to their top notch service department, to the convenient Mustang Cafe, I encourage anyone looking for their next Ford (new or used) to consider Grapevine Ford Licoln.

Purchase of a 2016 F-150 XLT

We had a great experience at Grapevine Ford with Reid Harmon, our salesman. He is a great guy and did an awesome job helping us find the right truck. We would refer any of our friends looking for a new vehicle to Reid Harmon. We are very happy with our F-150 XLT and impressed with all of the leg room in the back seat. The extra thought that Ford put into the design, like putting the Ford logo on top of windshield to block the sun out between the sun visor. We are happy with our overall experience with the dealership salesman (Reid), with financing, the service center and the cafe.

2016 F150 XLT

We are very happy with our experience with the salesman Reid Harmon and our experience at Grapevine Ford in purchasing our truck. Reid did an excellent job working with us and helping us find the truck of our choice. There is so much leg room in the back seat and plenty of leg room in the front, too. We are looking forward to the Ford Family dinners at Grapevine Ford. Thank you Harmon for helping me find the truck for my Husband. He is a happy camper on Cloud 9!!

2017 Ford F-350 purchase

This is the 3rd truck I've bought from these guys and the service is always first class Would recommend them to anyone wanting a new vehicle

Referral

Great experience buying a car from Grapevine Ford. I appreciate them taking the time to explain the car features and working a deal that meet both sides expectations.

Excellent

Great guys. Quick and easy. I'm not a fan of car salesmen and they made it painless and quick. Got me what I asked for and got me outa there.

Great service. Friendly staff.

When I take my car for service I have never felt like I was "talked in to" having unnecessary work done. They have been honest when asked if I needed to do something that doesnt require repair or updated. I appreciate this.

Great service

Moses was very helpful and professional and helped us find the right car. We would definitely recommend him. He was knowledgeable and presented many different options to us

Great Attention to Detail!

Grapevine Ford will rival any of the car dealers in the North Texas area. Service was prompt, all questions answered and reviewed several times. Great deal!

Awesome!

Bill my salesman was awesome! Easy to work with. Got a great deal. Awesome experience. Fast and reliable service.Best Ford Dealer I have ever been too.

Great Service

I came prepared, Shawn found the truck I wanted all while keeping me informed during the process of what was going on behind the scenes. Overall a great experience and as painful as possible. I drove off the lot with a great deal. Definitely recommend this dealership and Shawn Baker for your next vehicle purchasing experience.

Smooth deal, start to finish

This deal was done in 3 hours start to drive out. That is how I like to do business. Being in sales myself, a warm, fuzzy has to be established to close a sale. Reid knew how to make that happen.

Best sales man

Look for F-150 V-6 4 wheel driveThat is I was looking for price and options and color and othersI love it

Excellent experience!

Super professional service; not your typical "car sales person " with pushy sales techniques. Very informative and goal oriented. I had certain requirements and we worked towards a solution that made sure that I feel good about the deal. This is very important for me. Thanks Bill and Zach!

Great car buying experience

The staff at Grapevine Ford was extremely pleasant to work with. Both Carver and Dustin helped us and we would like to thank them for being so kind. They went above and beyond to make sure that we were satisfied and taken care of during the buying process. Thanks again!

Easiest car buying experience I've ever had.

Please call, email, or go see Cameron Goldsmith. He was awesome! I've never left a car dealership feeling comfortable and happy before. No hassle or haggle. Everyone we encountered was kind and attentive.

2017 Ford Explorer

The staff at Grapevine Ford showed me that not all car dealerships are the same . They went above and beyond to accommodate my wife and I and get us the car we wanted!

Terrible salsemen

Was blown off by original salesman I spoke to Jarod Jaone, didn't even acknowledge me when he walked by me several times , then he sent another salesman Ted Hopton-jones who basically didn't help me in anyway , asked to get prequalified and maybe look at explorers , he then started telling me about escapes and edges. I guess in his eyes I couldn't afford a explorer!!!! Asked him the same again , and that I liked the limited !!! He then basically said the payment might be an issue for me !!! He never ran my credit or anything !! So I guess by the way I look , I couldn't afford what I wanted !! This place profiles you as you walk through the door !!! I have good credit , a good job , and take care of my finances !! Why these people treated my like a day laborer I have no idea!! But they will never get my business !!

Worst salesmen ever

Made an appointment , when I show up and ask for Jarod Jaone, he blows me off , sends me to another salesman Ted hopton-jones, who treated me like I was a itrelevant broke man with a low fico score. I repeatedly asked him to prequalifiey me , and he just told me he couldn't till I found a car I wanted , spent an hour and a half there , and he would never prequalify . Both these salesman are stuck up idiots who assume you are broke because you show up in a work uniform to buy a car .!! This was the worst experience I have ever had buying a car .

Jason McBee , Tom Dyer & Glenn McCain ROCK !!

Great service from the moment I clicked on the website to the final paper work the next day. It started with me looking on there website on a Sunday afternoon and even though the deal ship was closed I received a call back with in 10 minutes of filling out the information. Tom Dyer called me and we set up a appointment the next day at 8:30am where he introduced me to Jason McBee and from there it was like buying a car from a friend that understood not only what I was looking for but what I needed. I can't say enough Gentleman well done!! The best car buying experience so for in my life and I have had a few lol. Shannon K.

Great experience!!

I don't usually take the time to do reviews - unless something negative happens, of course. I cannot say enough good things about our experience with Richard Ford and James Brown last night. My husband and I are new to the DFW area so this dealership was recommended to us by a co-worker. Including our new Explorer, we've purchased 5 vehicles together and this was by far the best experience we've ever had. I could list all the great things about the dealership and the people that work there, but we'd be here all day. I will say that even if we move away from this area, we will always return to Grapevine Ford to buy or service our vehicles. Thank you Richard and James for all of your help last night!!!

pain free

Mr. Ford and Mr. Ziba were both very helpful in my purchase of and F150 2016. They dealt in a honest, trustworthy and fair manner. Did not ask sticker price for their product like some dealers. Which let me to them. Their web site is the best in area. Arthur.

Outstanding

Grapevine Ford and Katie J are the best.... Hands down. Great inventory, knowledgable, fair and fast as lightning. I didn't think I could buy a car in 35 min, but Katie J. Made it happen. Boom

Outstanding

Katie J at Grapevine Ford is the best! Went in late on a Monday to buy a mustang and within minutes of walking through the front door we had test drove, negotiated and closed a purchase. The dealership facilities are great too! Overall very satisfied. Go see Katie, she kills it, even though she is a Red Wings fan....

Satisfied Customer

Best car buying experience I have ever had. Carver Rademacher was so knowledgeable and helpful and definitely got me the best car for my money. Will definitely be back next time I'm in the market for a new car!

F-250 King Ranch - Great Service/Great Deal

Katie J. and the entire Grapevine Ford staff did a great job getting me into a new F-250 King Ranch at a great price. The whole buying experience was outstanding. Thanks, Katie.

Amazing experience!

Recently visited this location and received good and honest service! Dustin helped me find the car that suited me and truly cared about my wants. He went above and beyond & I highly recommend him to any future buyer. 5 stars!!!

Greatness

2 reviews5.0 star rating 9/8/2016Ask for Richard Ford! Great customer service at Grapevine Ford! The Best experience I have EVER had with a car dealership in my life was here at Grapevine Ford!

Best Dealership

Ask for Dustin Springer! The Best experience I have EVER had with a car dealership in my life was here at Grapevine Ford! Dustin is awesome and provided me with OUTSTANDING customer service as well as educated me on my car.

Satisfied customer

Great buying experience! First time I was in and out in less than 4 hours, leaving with a feeling of satisfaction I got a good deal. Love my Jeep Wrangler! Only complaint is when I returned a few weeks later with a brake issue, they did not replace rear pads I was told by an actual Jeep dealer, were very low.

Truck purchase

Internet site used to pick out truck, one phone call and showed up at airport 2 days later with Katie waiting for me. Katie handled the transaction seamlessly with Zach and James help I was out the door. Great experience.

Grapevine Ford Lincoln

The buying process at Grapevine Fird Lincoln was a very pleasant experience. The team there is focused solely on the customers satisfaction. My sales person was the person that should get the most credit for my positive experience.

Excellent

Grapevine Ford was a great experience.Great customer service, friendly staff. The staff found the truck we were looking for. Finance was easy No pressure. Definately would recommend to family and friends.

Truck purchase

Katie (sales consultant) did an outstanding job. She picked me up at the airport and made sure I was satisfied with all aspects of my truck purchase including a follow up call the next day. Zach and James also did a good job on sales and finance side.

Great Place To Buy A New Ford

Great experience buying my new 2016 Fusion! Everybody was helpful and courteous. My sales representative, Juan Carranza, was professional and made the entire process enjoyable. I would definitely recommend this dealer to anyone looking to buy a new Ford.

Pre-owned dept

Customer service in Pre-owned is anazing!! Go see Dustin Springer!!

Great experience

Dustin Springer was an awesome salesman. Ask for him. Great experience. Great service. Got the exact vehicle we wanted for the right price. Finance dept was also painless, no unnecessary add on to bottom line.

Great Experience

Dustin Springer was an awesome salesman. Gave us a great deal on a 2015 Expedition. No hassles, great overall experience. Will be going for our next vehicle purchase. Finance dept. Was great, no unnecessary add on to the contract.

Amazing experience!

I've never received such a great service nor have I been treated to kindly at a dealership before! Really fantastic staff. Michael and James do such a fantastic job getting us everything we wanted and more for less than we expected. Both were so kind and trustworthy and I'm still just shocked that we received that kind of service at a car dealership! Truly exceptional! Will definitely be back!!!

Amazing service!

Dustin Springer is awesome, made everything painless. Best experience I've ever had with a dealership.

5 Star

Grapevine Ford is the real FIVE STAR in rating. They don't use that name, they just give that service! We found the sales rep was easy to deal with and we would go back again.

Excellent Buying experience

I was very impressed and purchased an Edge after Colton Gilipsie spent two hours showing us the SUB and letting my wife get in and out of the Eclipse and Edge to see that she could get in and out s once she is handicapped. He then spent time answering our questions. After our poor experience with a Chevrolet dealer who we had purchased our previous car. After thinking about over the weekend we purchased and h a d excellent help, explanations, walk around dealership, service, a test ride, Great, two weeks later we went in and had Blame Castorena explain a nd walk me through further details on Sync3 to m a key great use.I highly recommend the people at Grapevine Ford.

Great buying experience.

Very courteous and professional sales staff. Before we made the trip to look at a car they had on the internet, the salesman gave us an honest and accurate description of the vehicle. Reasonable negotiation, got the paperwork done and the car through make-ready quickly. Great experience, would definitely recommend them.

Fast and Friendly

Alfredo Zacarias was my Advisor. . My wait there for service was very short !!! I was greeted immediately , & Alfredo was professional & courteous !!! I am very pleased with my experience & will continue to use this Ford Dealership for service!!

Good Experience

My last experience this past week was so much better than my last! I am thankful for good service advisors like Alfredo Zacharias! Hope to get him next time I go in!

Black Label experience

Great people and great selection. We purchased a Black Label MKC and it's beautiful for my wife and hauls xxx for me, We got the AWD 2.3 litre and the performance is major cool!!!

Great experience.

I have purchased 5 cars over the past 6 years from Grapevine Ford and Reid Harmon. I have used the Internet pricing and the pricing is honest. I Love my new Fusion Hybrid. I'm getting much better than the EPA mileage.

OUT OF STATE BUYER! PLEASE READ THIS!

Through AutoTrader, I found the exact car for which I had been looking. When I made my first contact to Grapevine Ford, I was connected with Debi H. She was not pushy or belligerent, but very helpful in answering all the questions I had about the car. When I made my offer, she was patient to work back and forth with me and the sales manager. When my offer was accepted, she did a video walk-around to show my every detail possible about the car. She did not hide anything from me. It was a bit of risk for me (money and time) to fly from KY to TX to do this deal. When I arrived at DFW airport, the dealership sent over a shuttle to pick me up (thanks Richard!). When I arrived at the dealership, Debi had breakfast (egg McMuffins) waiting for me. After a test drive and some paperwork, I met with James Brown (no, not THAT James Brown) to complete the financial details. He was top notch as well. Though he was very professional, he was very personable and friendly. The financial aspect (including tax and license from my state) could not have been smoother. I even had a better payment than what I was originally quoted! GET THIS: I was picked up at the airport at 8:15am and was driving away from the dealership, with my new purchase, at 10:30am. In just two hours and fifteen minutes, an out-of-state buyer had purchased and liscenced a car in a different state! If I could give more than 5 stars, I would. Thanks Grapevine Ford!

Great service

They ,are really nice from the first time I went to them, and now when I come to get service they know my name. That's why I keep coming back. Also they do great work.

Returning lease and fleet manager/used car manager is a liar

Tried returning a car, which I was prepared to refinance and buy, but the fleet manager lied to me give times in a row when asked simple questions. I loved my prior five purchases there and gave recommended them to fifteen friends who have purchased from them. I am really disappointed. Please beware if you have to deal with him, because he will lie to you and make up additional costs and not be able to clearly explain why and where these made up charges are coming from.I will not return there to buy or for service and I will tell anyone who has ears of my experience.

Great Dealership

Purchased a CPO 2014 Ford Escape from Nolan Ryan O'Brien. Great buying experience! I would recommend this dealership for sales and service. Also the Mustang Cafe makes a great sandwich!

CPO Ford Escape

Recently purchased a Ford Escape from Grapevine Ford. Our salesman Nolan Ryan O'Brien was very professional and personable! I recommend this dealership for sales and service.

Great

Excellent experience dealing with Grapevine Ford. I have dealt with both their service department and their new car sales department and found both to be very friendly, helpful and knowledgeable. They are very concerned about customer satisfaction. Thank you Grapevine Ford for a great experience and a great Explorer!!

Business done right!

Shopped CARS.com, found the vehicle that fit our wants and needs and at the right price! We drove the 5 hour one way trip to Grapevine Ford and our salesman Richard Ford had our vehicle already prepped and ready for pick up just as asked. We were there for about an hour and fifteen minutes total then back on the road home. Great service, great people, great vehicle. Go CARS.com!

Grapevine Lincoln Ford Automotive Repairs

Randy McConnell makes sure that everything is repaired and repaired correctly. Service is exceptional under his care.

Outstanding Customer Care/Service

Unfortunately for me I did not purchase my King Ranch from Grapevine Ford. However, they have gone above and beyond to take care of me. The dealer I purchased the truck from was finished with me when they made the sale. Tom Dickson and John Goddard both have just been wonderful to deal with and have treated me as if I was their top client. Going forward there is only one Ford Dealership in the Dallas Metroplex and that is Grapevine Ford Lincoln!

Sales Person Unprofessional

The salesperson Alexander Popp was unprofessional. He was pissed he didn't make any money off the sale. When I told the salesperson that I was approved by my credit union for 2.99% he said we can give you the same rate and they make commission by financing thru the bank if he can get the sales price lowered. I said 'Ok'. The salesperson comes back with a 5.99% and showed me my credit rating. I stated 'Why would I finance for 5.99% when I've been approved for 2.99%. The salesperson Alexander Popp stated 'your credit is not good and its no way you could have gotten a 2.99%'. I don't give a xxxx if my credit is a 200 I'm not going to drive across town to buy a car with bad credit. If I'm approved for a 2.99% that is all you need to know. If it wasn't for the fact I liked that car you wouldnt have never gotten my business. Not to mention the sorry salesperson didn't walk me thru the features of the car and there was NO car manual in the glove compartment. Thank you for your unprofessional service.

Grapevine ford experiance is always a pleasure

Great service from grapevineBob is excellent at his job and always takes good care of me and my family

Great Dealership

Thank you for your help on my New Ford. I visted your Dealership because you has the best deals and more Vehilces in the metroplex.

2016 MKC

I had a very poor experience at another dealership but Brad at Grapevine was very professional in guiding me through an uncomfortable process. His diligence and patience calmed my nervous. I worked with Audrey once I arrived at Grapevine Lincoln and her knowledge and wit were just what I needed after a week of car buying drama. I did leave with a black MKC but really wanted the Luxe (another dealership had it but I decided to stick with Brad and Audrey.) Hoping to get a the car I really want next time. While the overall process at this location was great, it would have been awesome to have the color I really wanted obtained for me.

Magnificent Blaine

Blaine was awesome with answers I wanted to hear! Felt comfortable speaking to him!!! When he said he'd only been there for two weeks, I was amazed!!! His managers were awesome too!

2016 MKX

We had a wonderful experience at Grapevine Ford Lincoln. Our salesperson, Audrey Roundtree was very knowledgeable with all the features on the car. She along with her associates were very friendly and attentive. It was a very good experience and I highly recommend this dealership.

Grapevine Ford is the Best

Grapevine Ford is awesome. The customer service, sales and just overall great place. Grapevine Ford beat all the other dealers price and gave me more for my 2016 Mercedes CLA 250. The pricing of vehicles and discounts is incredible and their selection is vast. If you go there ask for Cameron Goldsmith. He is amazing. Purchased new 2016 F150 without any regret or problems.

Good Dealership

Bought a Ford Fusion from Zack Ziba. He was great, they were friendly and made us a good deal on the car. This place wasn't super pushy like others and have met our needs when we've asked except for one part. I didn't rate a 5 stars because of a rebate issue. The finance lady never sent in our paperwork so we sat around waiting for our rebate for 2-3 months and it wasn't even submitted yet. With a lot of calling, she finally submitted it and now we are still waiting. It has been 3-4 months and still have not received it. Rebate has been a pain, but I would buy again from this dealership but would request a different finance person. Car had an issue with the window squeaking and we made an appointment. They got us in the next week and got it fixed for free.

In and out same day

Daren Hayden, service manager did a great job of getting me back on the road the same day it was towed. I never had a key break before, and didnt realize what a hassle that can be. Mr Hayden got the matter resolved for me, and was soon back on the road.

Craig O'Neal, who was the Sales Manager, was excellent.

Craig O'Neal, who was the Sales Manager, was excellent, very pleasant to deal with through out the process, and was very knowledgeable about the Ford Truck Vehicles. I have normally purchased GMC Trucks and foreign cars. Craig's way (in a very positive way by not saying one thing negative about the other manufactures) distinguishing he Ford from others showed he was convinced that Ford Trucks were a step a head in technology from the others and the value was greater than the others.

Great experience!

See Bob if you're in the market for a new car! He was so helpful, patient and knowledgeable. Everyone here exceeded my expectations and made the process easy. Exceptional customer service and I highly recommend this dealership.

Great experience!

I had a great experience at Grapevine Lincoln. My salesperson, Bob, was very knowledgeable, helpful, respectful, and most of all, not pushy. I appreciated that after having a very different experience at another dealership as it's an immediate turnoff. I also appreciated Brad's help with financing and helping me get to a place where I could afford the car I really wanted while staying within my budget. I have been car shopping for weeks and have to commend your team on a job well done. I wasn't sure what kind of treatment to expect shopping without my husband and was very pleased that I did not feel like I was being taken advantage of. I highly recommend Grapevine Lincoln and will tell my friends and family that this dealership should be at the top of their list if they are in the market for a new car. I absolutely love my MKX!

Wonderful Service

Outstanding service department have always steered me in the right direction on what my vehicle needs to operate properly. Need service on your ford? Ask for Aron Mcbride

great experience buying a car

If you need a new or used car go see Josh Moore - he will ensure that you receive a great hassle free experience. Finance also did a great job moving through the process quickly.

Jarod, Cameron, Mayo exceeded our expectations!

Jarod and Cameron sent us home with the new Escape Titanium on Friday night (5/13) to come back Saturday (5/14) to do the paperwork. He knew we were very tired. when we came back he had an identical Escape detailed and ready to go. I told him that he blew me away.My wife, Kris, and I feel Grapevine Ford (your sales and finance (Mayo) made this sales experience and very GREAT One!!Thank you, Kermit Ring

Awsome

My overall experience was great and will be back.Mickael Massie was the xxxx and wouldn't use anybody else. James Brown was also incredible and was a joy to work with. They both deserve a raise and a two week vacation.

Great service and attentive knowledgeable sales

I visited Grapevine Ford because of an unresolved service issue at the dealership where my 2015 Edge was purchased-I was greeted by the receptionist quickly, explained my issue and she hooked me up with Wayne in Sales. He listened to my concerns found a vehicle I could compare to mine regarding the drivers seat - he tried trouble shooting with me, the wAs very attentive and anxious to help , he then suggested I go to the service department so they could check out my seat issue- I was quickly and professionally greeted by Jeremy - he listened carefully to my concerns explained what they could do to check it - remove seat, test mechanisms, I waited in very nice customer service area, used their well appointed restrooms , Jeremy approached me after a Short time explained ALL that had been done to check seat and mechanism -ALL ASPECTS - he said they were going to run it through the car wash and i'de be on my way !! I'm always impressed when my CAR IS WASHED after service! Considering the fact that they had not sold me the car and the service work was warranty I could not have been more pleased with all aspects and will DEFINATELY RETURN THERE for FUTURE SERVICE!

Pathetic customer service

This place is a huge mess! I was going to have over a $1400 of service work done to my truck only to have the service director Tom DICKson treat me horribly, for complaining about the length of time it was taking to get a rental vehicle. He was just full of excuses rather than trying to take care of the problem. He tried blaming Enterprise and that they are not part of the dealership, but the dealership is the one who gives out the rental vouchers. Hey Tom, here is a clue for you. You hand out the vouchers and the Enterprise rental people are located right inside your service department so it is your problem if they are not taking care of your customers. You might want to take it up with Enterprise next time rather than throwing a poor attitude at your customer. Ended up leaving with my truck and taking my business elsewhere. If this is the type guy they have running their service department then I have no use for them and I would warn others to find another place to service your vehicles.

My first car service with Grapevine Ford

Service with a smile" throughout! Absolutely impeccable experience! Special mention to Robbie Butler - exemplary service! Thank you!

Great Service!!

Service with a smile" throughout! Absolutely impeccable experience! This is where I would come! Highly recommended to everyone. Special mention to Robbie Butler - exemplary service! Thank you!

Grapevine Ford Service

We needed to trade in two vehicles while in the process of closing on our home. Zack Ziba and Jake Buzzard were fantastic! Extremely professional, fast and courteous the entire time. Thank you all very much for helping us out so quickly and getting us where we needed to be on our new car payments. We appreciate you!

Exceptional Service at Grapevine Ford

This was my first time buying a car at a dealership, and I was very pleased with my experience. Jarod Janoe was my salesman, and he did a fantastic job answering all of my questions and providing full disclosure of the process. He was very professional, and I will definitely recommend him and Grapevine Ford to anyone looking for a new ride.

Awesome Experience!!

We needed to trade in two vehicles while in the process of closing on our home. Zack Ziba and Jake Buzzard were fantastic! Extremely professional, fast and courteous the entire time. Thank you all very much for helping us out so quickly and getting us where we needed to be on our new car payments. We appreciate you!

Excellent service at Grapevine Ford

This was my first time buying a car at a dealership, and I was very pleased with my experience. Jarod Janoe was my salesmen, and he did a fantastic job answering all of my questions and providing full disclosure of the process. He was very professional, and I will definitely recommend him and Grapevine Ford to anyone looking for a new ride. Thanks again.

Salesman didn't listen and pushed cars I had no interest in.

When we got to the dealer ship the first person who greeted us told us he only dealt with used cars and could not help since I wanted a new car. When asked if he could get a new car salesman we were told to ask at the reception desk. We asked the receptionist for a new car sales person and she looked at us funny and said she would call one. We started looking at the cars on the sales room floor while waiting. 15 minutes passed without anyone coming to help us or talk to us. We were about to leave when the Salesman named Sauce asked if we were being helped and proceeded to help us. I told him the cars i was interested in he told us he had some options to show us an went to get the car. What he brought was a Used Lincoln land boat when I clearly stated I wanted a New SUV. After test driving this and expressing a lack of interest in the car he relented and showed me a different SUV then I had asked to see original. Why this was closer to what I wanted it was not the right fit. So he proceeded to push the Lincoln Land boat very hard. At this point we made the decision to leave the dealership as a high pressure sales push to a car is not how I prefer to buy a car. The entire way back to our car he kelp pushing the Lincoln and telling me what an amazing deal he could make me on it. After this experience I choose to go to 5 Star Ford in NRH to look at and buy the car I had wanted that Sauce refused to show me. I would only shop here if you want to be pressured into something you don't want

Solid Service

I have gotten a Ford Edge from Grapevine Ford within the past two years. I am very pleased with the service provided. They often times will make recommendations pertaining to repairs but do do in a respectful fashion. Never too pushy. I would recommend this dealership and look forward to hopefully purchasing a Mustang convertible in the future. The only suggestion I can make is to offer shuttle service on Saturdays. Having a way to visit Grapevine Mills Mall would offer something to do outside of waiting in the customer lounge.

Amazing experience

As a first time buyer I was amazed how the staffed work hard for me to get my first car. The experience was not overwhelming or scary as I believed it would be. It was smooth and exciting and I am very grateful for the wonderful staff that helped me out.

Great Service

While in the waiting room two other ladies and i were talking about the great customer service we get at Grapevine-and a rose! Travis Doyle was excellent. He got my part ordered. My car got finished and he moved it up the line to be washed so I could leave. He also saw that there was a recall that I hadn't been notified about. Travis had that fixed. He will be my go to Man for now on. Thank you Travis!

Love Grapevine Ford!!

They were fair, efficient, and worked hard to make sure I got the best deal possible. I highly recommend working with Todd Massey if interested in buying a new Ford, or Aaron McBride if your Ford is needing service.

Buying new car.

I've been a client of Grapevine Ford for many years and I have no complaints about this dealership! They have always done an excellent job on my vehicles and if ever there was a problem they would take care of it quickly and very professional . The staff there are so sweet and caring they go out of there way to make you feel welcome and that your car and financial situation matters when it comes to repairs and buying a new car. Great service and professionalism!

Excellent experience with Darren Hayden at Grapevine Ford

Darren pays extraordinary attention to detail and addresses all of my concerns for my vehicle repair or upgrade. His communication skills are incomparable and always makes sure that I am completely satisfied when I leave.

Happy with the service department

Great service department always able to get right in on the day I call for routine oil change and recommended maintenance. My service advisor Bob Leininger went above and beyond to answers questions for me. I also like that they send me an email reminders when I need to come in.

Reid Harman at Grapevine Ford

Reid Harman made buying my new F150 easy and pleasant.

Friendly, Fun, and Honest Service

Best car buying experience ever. Everyone who works here was friendly, professional, honest, and fun! The dealership is clean and is actually nice to look at. There selection is good, and there was not even one ounce of the typical car dealership games and drama. We will be back!

The customer service

Salesman Bob Dean was very informative he new the equipment backwards and toward. He explained the advantage of leasing to us. Excellent service on his part. We are looking forward to our continued association with Grapevine Lincoln.

Great Experience

I recently moved to Dallas and have always trusted my dealership to take car of my automotive needs. I am glad I found Grapevine Ford. It was quick and easy to make an appointment. Justin Flowers was friendly and attentive. My car was taken in immediately and repaired quickly. The facility was clean and comfortable. A great experience. I will be back for scheduled and unscheduled service needs.thank you for the great service.

Excellent Customer Service and Amazing Staff

Grapevine Ford Lincoln has been one of the best places I've been to when getting my car serviced. The facilities are great and inviting. The staff is super helpful and consistent on making sure you're happy with the end result. The two service advisors thats helped me was Alfredo and Lauren. They both are super helpful and just plain friendly. Whenever you go, try to get one of them to help you out. You won't be disappointed.

Best Experience!

I recently purchased a Ford Fusion. The sales rep Beto was patient and extremely courteous. Thank you for not pressuring me to make a decision. What I really liked is how Beto handled the situation and that he gave me things to consider about what I was looking at in regards to other cars. Most sales reps would have given me 100 reasons why what I was doing was wrong etc. HUGE THANK YOU to Cameron for the tremendous help and assistance with the financing. You made a believer out of me that there is still chivalry and great service in today's society. You are hands down, above and beyond a great asset to Grapevine Ford.

Extremely happy

Love love love my 2016 F150. Made a deal in about an hour. Easy Extremely satisfied Richard Ford- great guy- fun, honest, easygoing, pleasant Brian D Mayo- finance-- honest, up front, would hang out with him Cameron- you can tell he has an honest concern for our satisfaction Justin- service- I'm gonna enjoy coming back with him around (happy 21st bday)

Satisfied Customer

Once again I've been extremely satisfied with the service and especially the Professionalism of Aaron McBride in setting up this appointment and keeping me informed as the service progressed while I waited in the cafe area.

Extremely happy

Love love love my 2016 F150. Made a deal in about an hour. Easy Extremely satisfied Richard Ford- great guy- fun, honest, easygoing, pleasant Brian D Mayo- finance-- honest, up front, would hang out with him Cameron- you can tell he has an honest concern for our satisfaction Justin- service- I'm gonna enjoy coming back with him around (happy 21st bday)

Great service when we really needed it

Kevin was very helpful and we appreciate his assistance with getting our Escape repaired.

Best Service Writer in the world John Goddard

John Goddard is the reason I continue to buy Ford's. He's curtious, knowledgeable, and honest. He's always taken great care of me and my Mustangs. I absolutely recommend going to see John if you need work done to your car. As long as John is at Grapevine Ford I will be a happy customer.

Edward is the best !!

Great Experience, Edward was absolutely the best to work with. Just no comparison to car salesmen I have worked with in the past. Edward Freeman went beyond expectations and then some. My cay buying experience was a pleasure from start to finish with Edward.

Fantastic

Great Experience, Edward Freeman was absolutely the best to work with. Just no comparison to car salesmen I have worked with in the past. Edward went beyond expectations and then some.

Excellent Repair Service

Randy McConnell did an outstanding job. Very professional, accommodating and courteous. If I ever return to Grapevine Lincoln for service, I want Randy to be my service advisor. Sincerely, Forrester Lowrie

Exceelent Repair Service

Randy McConnell did an outstanding job. Very professional, accommodating and courteous. If I ever return to Grapevine Lincoln for service, I want Randy to be my service advisor. Sincerely, Forrester Lowrie

Bought a 2012 Ford Edge Unlimited with everything on it.

This car is a lemon. In my first year owning it as a used car. The sunroof stopped working after the second use. The cruise control stopped working, the collision warning stopped working, and when trying to pass cars on the highway, the thud under the car occurs and the car has no power like it runs out of steam. This car is a lemon. Don't buy one and don't buy one from them. They are not going to do anything. Their solution is bring it in for repairs that I have to pay for or they will buy it back from me for $5,000 less than I owe on it. Buyer beward. Buy foreign not a Ford. Ford is not reliable. Their service department sucks to. They want you to drop your car off for a week to look at it and tell you what is wrong with it. NO THANKS!

Awesome!!!

I have never been too a dealership where when you walk in the front door you are made to feel truly welcome by everyone you come in contact with now that is what I call excellent customer services. I would like to say that Mr. Edward Freeman was a breath of fresh air to deal with, my dealing with car salesman has not been great! Mr. Freeman had excellent knowledge regarding the car and that was a definite plus for me. I spoke with Mr. Freeman over the phone and I knew he was a sincere man and someone that I could trust and when I met him on Saturday I saw Gods light shining through him and I knew I would leave with a car, see I really was just still in the looking stage. I would like to close this by saying you guys rock at Grapevine Ford Lincoln. Finance guy James Brown was also great, never a bored moment. Randy was also so polite reassured my faith in services department. Hold on too that great group of peoples you have. Benita & Hollies

F-150 Purchase

I worked with Zach Ziba and was very pleased with the way he handled the entire customer experience. Zach is an asset to your team!

The best

This is my second purchase with Grapevine Ford and it was excellent. Great people and great service. Made the whole car buying experience as stress free and exciting as possible. You can not go wrong with buying your car at Grapevine Ford. Talk to Jay Stroud, he will take care of you.

Best experience

I would really like to give a big thank you to Jay Stroud. He helped me out with a very stressful time in my life and made my car buying experience as pleasant and exciting as possible. He worked to no end to make sure I got what I was looking for and more. I can't thank him enough for his hard work and dedication making sure I was taken care of the best way possible and with no worries. Also to the financing department for all their help in making the deal happen and making me feel like ford wanted my business and not the other way around. This is my second car with Grapevine Ford and I know I will be a customer for life and hope to bring friends and family to Grapevine Ford cause I know they will be taken care of the best way possible. Thanks again Jay.

Easy going hassle free truck purchase

No Kidding! Buying my truck really was painless and hassle free. I would recommend Grapevine Ford and My salesman, Colton Gillispie, with no reservations whatsoever!!!

Grapevine Ford

Zack, Brian, and Angel really bent over backwards to get me at the payment I needed to be at, and I will always appreciate the help they all gave me as a group effort to earn my business. They all went above and beyond to get me into the new Fusion. Making the transition from 415 horsepower in my Mustang GT to 188 in the Fusion will take a little getting used to....but the car is so much nicer and smoother and QUIETER than the Mustang, I love it! GREAT JOB to all 3 of you, and Angel really has a name that fits her personality and willingness to help. I still feel bad for making them all stay so late! I will definitely return to the dealership.

These guys lie to you to sell a car and then rip you off!

Recently, I had a very bad experience with this dealer. I went to that dealer to buy a used car. We agreed on certain price of the car after so much time spent on negotiation. He created a used vehicle order form with mentioning all the amounts. We both signed on that and I told him I will come tomorrow with payment and pick up the car. When I went to next day, he told me that he sold the car to other party. I recommend not doing business with this dealer. These guys will lie to you to sell a car and then rip you off!

Very pushy, got irate when wanted to think about it

Very pushy, not personable. The vehicle we looked at did not turn out to have all the features we were looking for, showed us another one that we liked, but wanted to think about since we were not planning to spend that much. Starting getting very irate and told us that he was in the business of selling cars and most people buy something other than they come in to look for, took a long time to get my car keys back so we could leave. Very immature! I have seen similar reviews for this dealership, I don't know if this is how they train the new sales people. We have never had an experience like this and will not be back, there are too many dealerships that have mature, competent, experienced sales people around.

Great Ford Dealership

This Ford dealership seems to appreciate the customers that visit the site. The facility is top notch and inviting to most folks. As with ALL dealerships, you will spend significant time throughout the buying process but at least you have a few more amenities to keep you occupied.

Great Service

Bob is a great service manager - he does what he says he is going to do and doesn't try to sell me things I don't need. I really appreciate that in a dealership.

72 hour no hassle return.

The sales team was very helpful and did a grate job! They honored their 72 hour no hassle return policy and I got the car I wanted after returning a vehicle. I would definitely do business again with them and would recommend them to the folks I know if they're ever in the market for a Ford.

Great Service, Awesome staff

I truly do love my experience at Grapevine ford, and YES I am always telling everyone how happy I am with the service I get from you guys. Keep up the great customer service.

the only Dealer you will ever need

I had called to set up a buy and didn't want to take all day we got right to and the deal was done in just a few hours .I have had to take 7 to 8 hours at other dealers and they were very knowledgeable about the truck and very friendly people. I drove over 400 mile to go there and would do it again in a heart beat .

Jeremy Doolen, service adviser??

My wife took our 2008 Lincoln MKX into Grapevine Lincoln complaining about the transmission intermittent shuttering and hard shifts. We did an oil change ourselves the day before, and my son forgot to replace the oil cap. The service advisor, Jeremy Doolan, was told this, but ordered an total $69.00 oil change anyway. Also, he never even returnied my call, in which I explained that no oil change was necessary, and then all it needed was the cap put back on and a check of the oil level. Then, he ordered a $147.00 diagnostic on the engine (PCM), not the transmition (TCM). When I complained about the unnecessary oil change, and the wrong diagnostic, the $200 + bill was written off by the dealership. I was thankful for this and appreciated it, and was willing to give them another chance. I advised that I would pay for the proper diagnostic on the transmission. Jeremy Doolan stated our car would have to be left there for about a week and a half. Then he tried to make me feel bad with a smart alec comment regarding the technician who did the diagnostic on the PCM was not going to get paid. I will never take any of my vehicles back to this dealership. Also, I won't recommend Grapevine Lincoln Service Dept. to any of my friends. I have never met a more inept service advisor and smart xxx, than Mr. Doolan. The one bright spot in the whole ordeal was Mr Randy McConnell. But even as great as he was, it wasn't enough to make up for Jeremy Doolan, who was complaining as we walked out the door that he didn't go to lunch until late. Well guess what Mr. Doolan, I didn't get a lunch that day either.

Grapevine Ford-look no further

Xavier Perez is what every car salesman should be! Great experience, great service,and great people, it just can't get any better than that.

Repair

Another great experience with Grapevine Ford! While no one likes to have their vehicle repaired, yall exceed my expectations every time. Your service rep kept me informed and over delivered. Beyond that, he ensured that I knew everything about my warranty, which ended up helping to pay for a rental. In all honesty, the service your dealership provides, is an influencing factor in my choosing to drive a Ford. I have yet to encounter an employee at Grapevine Ford that has let me down. Thank you for making it easy. I'm a single father with very little time. Dealing with folks like yall is tremendously helpful to someone that doesn't have a second to spare. Thank you

wonderful service adviser

Randy McConnell has helped us on our last two visits....he goes out of his way to help you. We are very pleased with him as an adviser. You need to make sure that he is recognized for excellent service. Roger and Rita Shewmake

Edward Freeman Awesome Salesman

Edward Freeman was my salesman and he was fabulous. He is professional, genuine, and really cares about his clients. Edward and GrapevineLincoln have my business for life and I will be sure to tell all about my awesome experience. A+++ overall!

Our experience was fantastic!

If you're looking for a Ford, go to this dealership and ask for Xavier Perez. He was awesome, and this was the best experience we've ever had when purchasing a car! No game playing, or back and forth like we got at other dealerships. We won't go anywhere else again!

Aaron McBride

Grapevine Ford should be proud to have a Service Manager like Aaron. He is an ambassador for your dealership. I really don't have a need to come by very often; but when I do have my truck washed or the oil changed he always greets me and call me by my first name. When I get ready to purchase a new auto for me or my wife, I can assure you it will be from Grapevine Ford, because of Aaron.

Outstanding service department

Great service staff, great waiting area with outstanding coffee sandwich shop, like you would find as it's own street business, smoothies, specialty coffees, sandwiches and snacks.

service call

Their service department is the best in town. Robbie Butler is the greatest Service Advisor, he is the reason I use Grapevine Ford. I have visited other dealerships, But Robbie Butler stands out as the best I have had to deal with in my 30 years driving Fords..Thanks

Professional service

Did my purchase thru the Internet and upon arrival to the dealer, it was a quick in and out.Very professional and courteous staff!Thanks Pablo

Great service

Bob L. was my service adviser. He was friendly and helped me with the exact service I needed. He even went to get a book out of my car for me while I waited for the service to be completed. And he made sure my door lock worked properly before I left. I hope to speak with him again at my next visit. Great job!! :-)

Really great experience!a

We really enjoyed working with Sales & Finance. We received top of the line treatment and everyone was great! Both Sales & Finance were very straightforward and it didn't feel like the 'typical' car buying experience (Thanks Craig, Angel and Ben!) If there were a few minutes of downtime, it was communicated to us so we knew exactly what was happening, and they have an onsite cafe that was convenient so waiting a few minutes wasn't so bad. We'd go back in a heartbeat!

My amazing experience!!!

You guys have been amazing! From Josh Moore and all of his help trying to find the right truck for me, to Bob in service. My experience here has been perfect!

Excellent, Professional, Helpful & Knowledgable

Keith GriffithI have been doing business with Grapevine Ford for several years now and I have never had a less than pleasant experience. the company I work for also does business with Grapevine Ford and they would agree. Everyone that I deal with has always been very pleasant and helpful. I would highly recommend contacting Clarence Diggs or Kevin Magee for service and Curtis Harvey for purchasing a new vehicle. Highly professional staff.

Prompt, knowledgeable and highly professional buying process

I'm really impressed with the level of professionalism and follow though. Exceptional. I received follow up via email and phone and was made to feel not only welcome but valued as a customer. Great experience. In my many experiences buying vehicles, this has to be the best! Thank you Edward for your attention to detail in showing me what I asked to see and helping me select a terrific vehicle.

False promises

I emailed and spoke with Zachary with Internet sales and after six emails from him along with two phone calls verifying when I would come into the dealership, I was told when I got there that they did not have the vehicle that he had talked to me about several times. When I asked him why he would have me come in there when he knew that the truck I wanted wasn't there; Zachary's response was that unless I sign paperwork for a car he would not bring in a car for me to test drive. I'm not sure whose policy it is at this dealership to try to force a contract prior to the customer testing driving the vehicle or even a similar vehicle. While I was waiting for them to figure out what was going on, I overhead another couple that stated they had already been there three times and the dealer has yet to produce the car they wanted. I told Zachary that I would not buy a car without being able to touch it and his response was to attempt to hand me a copy of the window sticker for a vehicle that is at another dealer over 200 miles away. This dealer will tell you to come in to work out the deal but they will never show you the actual car unless you sign the paperwork to purchase the car first. Do not trust them or believe anything they have say. If the ask you to come in to the dealership then demand a picture with the sales man standing next to the actual vehicle and ensure that the VIN number is visible. Needless to say I will buy the truck I want somewhere else.

False Advertising and LIES at every turn

I spoke with Katy about a new Ford Explorer and asked for verification on the price they emailed me and that the vehicle was still on their lot, since we were driving 2 hours to get there. She assured me the SUV was still there and that the price was correct. I spoke with her 2 additional times, and both times I was assured the vehicle was there. About 30 minutes before our appointment (we had driven 1 1/2 hours with 2 kids by this time), I received a call from her stating that they had sold the SUV that morning, but they had a similar car for $1400 more and they would make it "right". Long story short, the $1400 turned into over $5000 difference. Almost two hours later, we finally walked out. Will never try to do business here again even for a good deal because I prefer to deal with HONEST people.

Great service

I put a bunch of miles on my company's truck and every time I need something done John Goddard makes it happen. My last visit was unexpected, leaking water pump, we were headed out of town and had to have the truck. John was able to get our truck done and keep us from missing a deadline with our customer. I know it's not just a one man show in the service department but they make a team effort to get you back rolling down the road. It's always great to find someone that takes care of your needs and does the best job possible!

They did a super job very impressed

Love the dealership would highly recommend to everyone they even have an out standing cafeteria food was fabulous and place was so clean one could eat off the floor and the restrooms were very nice and clean!!!!!!!!!!

New Escape

Grapevine Ford has very genuine, nice people working there. No more hassle!The experience was relatively painless. The dealership is comfortable. It even has a cafe in it. The Mustang Cafe had a variety of food to offer. The prices were fair and the food delicious!

No return phone calls regarding appt for recall

My husband has called 3x no return call for a recall service. Anything happens we will sue the idiots get it together. There's No professionalism.

Shopping for an Escape to escaping Grapevine Ford!

Terrible, terrible experience---high pressure, inattentive to details, lack of sales experience and professionalism. There should be NEGATIVE star ratings!

Terrible service

I made the mistake of taking my vehicle in for repair the week after the holidays. I had driven over there on a Friday to talk to a service advisor explaining that a wheel alignment technician had discovered a problem with my axle and it was "throwing grease". I was given an appointment at eight on a Monday morning. Pulled in to the service area and was surrounded by people asking a bunch of questions. A bit much! Finally the service advisor that had helped me on Friday showed up and told me it would take a couple of days for repairs to my vehicle. Tuesday mid-day I called to check on the status of my car. Seven cars in front of mine. Maybe tomorrow. I had to call Wednesday, waited an hour with no response, called his bosses' line, left a voicemail and Travis reluctantly called me back with the news that there were now six cars ahead of mine. He then informed me that I had picked the worst week to bring my car in for service. Really? Why didn't you tell me that last Friday??? If there are that many cars ahead of mine and you need to order parts to repair it, I'm not going to see my car for a week. He said some people bring their cars in and just say you can keep it for ten days. I drive my car and I need my car and I'm not leaving it parked on your service lot for over a week, so I told him to have his courtesy driver come get me because I was taking it somewhere else. Five Star Ford managed to get my car in on Monday at ten, it was checked the next day, parts were ordered before noon and I drove off with it repaired at five o'clock. Total time without my car at Five Star Ford-day and a half. Enough said.

Internet Sales

'm writing to let you know that I had a bad experience with your sales staff. I spoke with the internet sales manager, Juan Carranza and another manager, Darren who agreed today on a final price for a used 2014 Cadillac CTS and was assured to receive a buyer's order shortly thereafter. I made arrangements with my bank and was pre-approved for a loan, I contacted my insurance company, postponed weekly obligations and made arrangements to fly from South Florida with my wife to buy the car. Ten hours later, another manager Thaddeus was supposed to send me the buyer's order by email but it never came and the last email said the car was sold.I am attaching emails and names of what took place. I read the reviews on the internet about Grapevine Ford Lincoln and still gave your dealership the benefit of the doubt. But apparently, the internet reviews were correct.

Lies and tricks

First strike: both vehicles I was interested in online "weren't available anymore." Second strike: Admitted to the salesman I was a first time car buyer (whoops, never do that!) and was told the best interest rate I could get anywhere would be about 18 percent. My bank (USAA) quoted me 4.25 and the place I ended up buying a car from got me 3.9. Third strike: would not let me take car to my mechanic. Salesman pulled out all his tricks but I held my ground and did not get the vehicle. This is a used car dealership though so don't expect complete honesty.

Run as fast as you can...to a different dealer.

I wish I could give a negative star. I negotiated a price and when the paperwork was presented the price was different then negotiated. They said that the price they told me 10 minutes prior was if I was trading in. I informed them up front that I would NOT be trading anything in. So all negotiations where with this in mind. I spoke to the manager, and found out that I had now met the most rude, condescending person of all time. I drove down the road and ended up getting a better deal then the originally negotiated price at a dealership that treated me right.

Horrible Service, Rude Employees and Lies, Lies, Lies

I had a free oil change from the bad service that I got when we originally bought our car from this dealership, and when I took it in to get the oil changed, they messed up something and I ended up having an oil leak. After speaking with the service department and scheduling an appointment and having to take an entire day off work because they don't honor their appointments, I ended up having to get a rental car. When I went back to get my car, the ASSISTANT SERVICE MANAGER asked me where my rental car was, and said that they would take care of it for me, and boy did they. I got a call that afternoon that I had wrecked the rental truck and caused significant damage and was responsible. I saw the photos of the $1,100 damage that they "claim" that I caused and cannot see anything at all is wrong with the vehicle. There were no marks on the vehicle when I arrived at the dealership, but somehow, within 2 hours, it was "significantly damaged"? This is the worst dealership that I have EVER dealt with, and the staff there are rude, condescending, liars and completely unprofessional, and I hope that no one ever gets screwed over the way that we have.

A Great Experience

Buying a car or truck at a dealership is one of the worst experiences a person can have when spending their hard earned money. However, there are those rare moments when one is surprised to see a dealership where you can enjoy spending your hard earned money and getting the car or truck you want. I bought an F150 Lariat at Grapevine Ford on 11 Nov 15 and I must say, that I had one of those moments where buying a truck was a fun journey. My salesperson, Katie Jesulaitis (with smiles) was on her job that day, she was knowledgeable, witty, a good sense of humor, great personality and all the while staying focus on getting the deal done to sell the truck at a price that was fair for me and the dealership. Job well done, as we would say in the Army. Ask for Katie if you are interested in buying a car or truck. She knows her stuff. The new car sales manager, Mark Figueroa is the man to get the number together and he did a great job getting the numbers where I wanted them to be. This was a great experience and to top it off, I meet with James Brown, I feel good like I knew I would, the finance manager as we closed the deal, got all the paper work together and I was on my merry way with my new F150. The service I received at Grapevine Ford was beyond my expectation. It was exceptional and I must commend the staff and sales persons at this dealership for making my buying experience a pleasurable journey.

Threats, Lies, Constant Blunders, & Intimidation

I can't accurately describe with words what the people at Ford/Lincoln Grapevine have put my family through. We received threatening text messages and calls wanting to resell/take our already paid for car because they lost the paperwork (that we still have for evidence). The finance department submitted an inaccurate and incomplete loan request even after we told them we were going to get outside financing, because they admitted they made mistakes that could not be fixed. This is causing us to get hundreds of rejection letters from all the financial institutions they have in their system. Their blunders have SEVERELY damaged our credit.Darren Louis, "Sales Manager" was a big part of the problem since he dropped our finance request to begin with when he got his promotion around the same time. He didn't pass on our case to another person in finance and lost our paperwork. Angel Turner was a nightmare to work with. She was rude, condescending and made most of the threats as well as lies trying to cover Ford Grapevine's mistakes up. Tony Gonzalez, General Sales Manager, and Darren Louis threatened to take our already paid for car away and tried to intimidate us. Tony sold us a car that had a lot of mechanical issues, and he was afraid when I mentioned lemon laws. Tony also started trying to lie about the law to convince us not to lawyer up. We are considering legal action with the case and evidence we have built up against Ford Grapevine. Buyer beware!

Second Chance

I had a pretty tough experience several months ago with the service department. I decided to give another chance since is close and convenient to my work. Taylor Hargreave has been very helpful and taken care of the things I needed to get taken care of. He has done a good job. I recommend, if you go here to call and schedule your appointment and work to only deal with 1 person. Things seemed to have gone much smoother this time around. 4 stars because nobody is perfect, but would say give them a chance.

Total joke of a dealership

They took my money and ran. I bought a car about 2 months ago and have since been having problems. These guys will lie to you to sell a car and then rip you off! Tried calling multiple times and sent many emails to their "manager". Never got a response. They have the worst customer service. Every time I call, I have to be transferred to multiple people, and no one can help me with anything. Finally had to drive up there and yell at the idiot who sold me the car. After speaking to his manager, he agreed they would fix the car. Since then I've had to travel back and forth for them to fix my car. After the third time of them attempting to fix my car, I went up there and talked to one of the people who called himself a supervisor, Carl. This guy is the most disrespectful person I ever had the I inconvenience of meeting. He straight up lied to my face, and told me that they never agreed to fix my car. Then why did you keep my car for half a week after three times?! After showing him everything that was wrong with the car, he started walking away and said he couldn't do anything. Are you freaking kidding me?! I had to follow him and kept asking for his manger while he ignored me like a child. Save yourself the trouble. I wish I could get my money back and return this lemon of car they sold me. I'm about to take this to court! I've already reported them to the BBB. If you've had a bad experience with this joke of a business, I suggest you do the same.

It's a whole new Grapevine Ford Lincoln

I know that this dealership used to have a bad reputation, but everyone needs to just give this dealership another try. They were bought out, cleaned house and revamped their entire sales team, service department, and customer care. If you do give this dealership a chance, go talk to Austin Tompkins. He is an excellent salesmen. As a female I always felt very safe and respected, even when in the dealership alone. I am always telling everyone I can about the amazing service and care I have received with Grapevine Ford as a whole and especially Austin Tompkins. I will be a lifetime customer and feel that if given the chance, especially with this salesmen, you will be too.

Service Department is absolutely TERRIBLE!!!

I bought a vehicle here in 2013 - a Ford F250 "Certified" pre-owned. A few months after I got it home it started giving me problems that were "under warranty" but not really according to their assistant service manager Aaron McBride. My vehicle made 4 trips to their dealership in a 3 week time period on a tow truck. Every time they charged me a "diagnostic fee" but never actually fixed anything. So I was out money, out a vehicle that also cost me money and it never got fixed. It got so bad I opened up a claim through Ford corporate and they even told me to use a different dealership. As soon as they sell you a car and you drive off of the lot that's it for them and they could absolutely care less about you. I finally got to the point where I had to get rid of the vehicle. I also noticed when I got it home that they hadn't even done the required maintenance to the vehicle before they passed it off on me as a certified pre-owned vehicle. TERRIBLE EXPERIENCE -STAY AWAY!!!

Horrible Sales, just can't remember what options you'd need!

One of the sales rep (Chris Weatherspoon) reached out promising he had one of the spec'd cars I was looking out for and requested me to come in to take a look, promising a truecar exceptional price. Checked the inventory and called him again to confirm the availability when I didn't see it on their inventory, and he mentioned some PDI process wasn't put in to reflect on the website. Reached the showroom, just to get redirected to a different rep and a completely different spec'd car. Walked out, disgusted with the offered price for my trade-in, completely different spec'd car, and the complete incompetence of the rep to knowing the basic specs of the car he showed!! Couple of days later get a call on another completely different spec'd car. Another couple of days later the same, this time, along with the PDI bs !! Definitely check out this place for a good laugh, and if you wanna start a year earlier, for them to get your requirements right !!

Unsatisfied

After negotiating a deal I was presented a higher price by Tony Gonzales when it came to purchase the vehicle. If you can't keep your promise, do not expect to earn my trust.

Fantastic Service!

I love working with Grapevine Lincoln! Everyone is respectful, helpful and real. I feel a little spoiled when I bring my car in. Jeremy Doolen always take care of me.

Ford Mustang Search, Shopping and Purchase

I went in to look at new cars and worked with Mark Figueroa in New Car Sales. I could not find the car I wanted for the price, so instead started to focus on a used version of the white Mustang my daughter wanted. He tried to help me out the first night, but did not have the right version I was seeking. His and the dealership's follow up was perfect, diligent, but not obnoxious. I got back to used car shopping after a month, and noticed that Grapevine Ford had a car that may be the right one. I called Mark and he took care of us, even though it was a used car, and did a great job, especially with showing us all the features on the car and making my daughter feel comfortable with the purchase of it. We were very pleased with the experience and glad we were able to end our search for the right car with Grapevine Ford and Mark.

Preown Purchase

Bought a 2012 Ford Focus for $9990.00 , the internet dealer want 11888.00 car hadn't been totally inspected, nor vehicle maintence. I had priced other cars at same value , with more gadgets and better exterior and interior. The internet sales mgr wanted to place me in Cadallic . I told the guy didn't want a Cadallic this car was for work commute and business for my wife . I walked out during our conversation , and went to Park Cities Ford the the head inter dealership called me and said he wanted my business, so he priced the car to my offer case done! The finance guy will try to sale you every package just take the standard package 6 mth 6000 miles

Nice job Grapevine!

Worked with Matt at Grapevine. He was helpful over e-mail and the phone -- no harassing calls, just to the point questions and answers. If you've ever been in one of those "tell me what it will take" negotiations with a car dealer -- try these guys. They don't play that game. They help you get what you want and they are up front about it. I would send my mother to this dealership to buy a car. Wait, I already did. Go see them.

TOTAL SCAM ARTIST!

TOTAL SCAM ARTISTS! They lied and told us that we couldn't afford the car we wanted. They lied to us about our interest rate to bring up the cost of the car we got stuck with. They kept us there 6 hours while they goofed off in the glass office. (WE CAN SEE YOU JERKS!!!!) They lied to us about our "Great" Gap insurance package. And we bought the car on May 23rd, 2015. It is now July 1st! AND WE STILL HAVE NO CAR!!!!!!! They are unwilling to let us out of our contract and our first car payment is on July 7th...and did I mention WE HAVE NEVER GOTTEN THE CAR!!!!!! They said that they would only buy back the car, but we would lose $8,000 on the deal which includes our down payment for another car.

Great car buying experience!

The customer service and car buying experience was excellent! I'll be purchasing more vehicles in the future from Grapevine Ford.

Grapevine Ford

Outstanding - thank you for taking care of the customers!!

Horrible Customer care after car purchase

No dealership is perfect. But this is by far the worst experience yet. Grapevine Ford is super shady. I purchased a 2015 Jeep Wrangler recently, I've had nothing but issues from the start. They add an extended warranty to purchase price of every vehicle so watch out for that and don't trust service department either. They apparently can't even perform a pre-owned checkout or an oil change. My driver side wiper blade flew off on drive home (Houston) then a few days later check engine light came on. I took it to a reputable dealership to see why my light was on... The engine had no oil. After much arguing and going back and forth Grapevine finally agreed to pay for the replacement of my engine. Meanwhile I'm left with no vehicle and it's almost a month later and still I don't have a the jeep I purchased. Grapevine doesn't even call to update I have to call them and hope they call me back super disappointed in the business practices of Grapevine Ford.

Disapointing Sales Department

I recently contacted Nolan O'Brien at Grapevine Ford in regards to purchasing a certified pre-owned Escape of a particular color with adaptive cruise control and collision avoidance equipment. Although new at his job and seemingly not familiar with these features, he agreed to search his inventory and find a car that would match my inquiry. After two visits it became apparent that he did not have an Escape (or Explorer), new or used with these features. My second visit occurred because he called me to test drive the "perfect" car which turned out to be an over priced pre-owned black (I asked for white) Explorer previously owned by a smoker without the safety features I specifically requested. Before we left Nolan wanted us to meet his supervisor Carl White. At that moment it became apparent that Grapevine Ford did not have the Escape or Explorer with the equipment package that had the safety features (lane assist, adaptive cruise control, cross traffic alert, collision avoidance/braking assist) that sets Ford apart from its competitors. Instead of telling me that they did not have the car I was looking to buy, Mr. White preceded to insult me by explaining that these features add to the cost of the car implying that I should consider a more affordable Ford without these features. This is where I left to visit another Ford dealership where I ultimately bought a new Explorer Limited with the 302A equipment package that include these safety features. Based on this \ disappointing experience, I would not recommend going to Grapevine Ford Lincoln for your car purchase. I felt not listened to and ultimately insulted. Mr.O.Brien appears to have initiative and aptitude to be a good salesman, but unfortunately he has a poor role model/mentor in Mr. White.

Challenging experience-Don't schedule appointment via web.

I took my car 6/4 for 2 recalls and interior trim fix and agreed to let them change oil and rotate tires. The car sat on 6/4 and had to bring back 6/5 as could not leave overnight. Car was picked up 6/5 as the dealer had to order part for interior trim. Recall status was not explained thoroughly on phone that Ford was not doing recall work unless emergency at this time (was not explained when dropped off). Noticed scuff mark on wheel when picked up. The dealership assured me they would fix. Brought back 6/9 for rim repair and interior trim piece. I followed up 6/10 and was told trim was almost done and they would not fix rim as was damaged when dropped off. I went to dealership and told them rim damage on driver side and their notation of scratched rim was passenger side. They finally agreed to fix rim after talking with technician, service advisor and manager (Tom). Trim piece was still not replaced at that time. The dealership had my car a total of 5 days. Part of the issue I believe was starting via internet scheduling and then having to work with 2 different service advisors due to schedules. I think Taylor or Robbie would be helpful if dealt with one on one vs. going back and forth between the two.

Completely offended and dissatisfied

Was in town for business so popped in to test drive and potentially buy a new 2015 f150. Was constantly pressured and asked "how much I wanted to spend per month " instead of just giving me the prices for the truck. I was planning on writing a check and not financing anything but they constantly asked me to run my credit and to call my bank to get my payoff, they wouldn't take my word for it. The worst experience I've ever had in a car dealership. Brett the sales manager was so rude and degrading. Brett's attitude was the icing on the cake for me. I will never spend a dime in that dealership even If they had the lowest price in the US. My salesman was actually a great guy trying to do his job. The sales manager was the main one being pushy and aggressive. He gives car dealers a bad name !!

Great facitlity and prompt service.

Just got serviced but was in a timely manner! Came in early but they took me right in.

Grapevine Ford - Wow !

Working with "Grapevine Ford Lincoln, 801 East State Highway 114, Grapevine, TX 76051" was the best experience that I have ever had. I have worked with many Ford Dealerships over the years. Thank you very much for my Most Excellent and pleasurable interaction with Grapevine Ford. It was Mr. Antonio Mayshack, Internet Sales Manager that really made me feel welcomed. I asked five other Ford Dealerships on the internet (recommended by USAA) for assistance while shopping a 2015 Mustang. Antonio, was the only person that took the time to meet my requests and service needs. ( I know I drove him nuts with my requests ). He was very helpful, it was his professionalism and eagerness to deliver excellent customer service above all others, that made this excellent experience possible for me. Only "One Word" comes to mind when I reflect back on the time spent with Mr. Antonio Mayshack... "WOW". Regards & Thank You William ( Bill ) Martin

Grapevine Ford 2015 Ford Escape

After owning my last Ford for 11 eleven years, it was time to retire it and get a new one. I really wasn't looking forward to having to buy a new car, but Grapevine Ford made the entire process fabulous from start to finish. I was greeted by the Manager, David Klett and he assigned Stuart Crouch to help me with the process. Stuart was great!! He showed me several options, let me test drive each one, and answered all my questions. I ended up with the 2015 Ford Escape SE Eco Boost and am very pleased with it. I would definitely recommend Grapevine Ford to anyone looking to buy a Ford.

Sr. V.P.

Buying experience was exceptional, the best ever. Curtis Harvey was very helpful and courteous, spent very limited time to process the sale.

Service

Kudos to Alfredo Zacarias for prompt, thorough, detailed handling of my tire issues! He helped me through the claim process and was helpful in expediting my service. The service department was great!

Excellent overall experience

I purchased a vehicle from Grapevine Ford this past weekend. The entire experience was seamless and enjoyable. I felt that both of our sales people - Jeff Kob and Juan Carranza - were honest, straight forward and very helpful throughout the process. I had been to several other dealerships that day and none of them compared to the excellent service at Grapevine Ford. I highly recommend this dealership. Integrity is hard to find these days, but Grapevine Ford has it.

Great service!!

Taylor Hargrave is a great service advisor, I appreciated his candor and ability to get things done. Thank you

Great Service In Quick Lane

Used the Quick Lane Service lane for my first oil change on my 2014 Edge. I was quickly greeted by Service Advisor Forrest McCarty and explained the purpose of my visit. Forrest was very attentive, customer focused and addressed my questions. He went over my service invoice, asked any follow up questions and walked me over to cashier. After that transaction, by a very customer service driven women (did not write down her name), Forrest greeted me at my car and thanked me for my visit. I would like for Grapevine Ford to know about the exceptional service by Forrest and the Quick Lane team. Very impressed and will recommend my friends. Thanks

Great Service and Facilities

Grapevine Ford is awesome. Purchased a 2015 Ford Fusion with everything I wanted at a price I couldn't get anywhere else. My salesman John Willams took care of me from start to finish and made it feel like a great buying experience and assured me that I will be taken care of from now on with anything I need for my new car. I definitely recommend looking around for pricing but I bet you won't find a better deal then Grapevine Ford.

Great Service!

Great Service department! I have been using it for 5 years. Previous ownership could not be recommended but since Grapevine Ford took over every experience has been better than expected. The service brought me back for another purchase and this purchase experience was the best I've had. Great people!

Best Service for Real

I went to another Lincoln dealership that told me they could not help me unless I spent a great deal of money. I did not purchase my Lincoln from a Lincoln dealership but was referred by my purchasing dealership to go to Grapevine Lincoln which I did. My service advisor, RANDY MCCONNELL is the greatest. He was attentive, professional, and serious about his work. He reviewed and detailed my concerns and my issues were resolved promptly. The dealership atmosphere is calming and relaxing. I am seriously considering Grapevine Lincoln as my dealership of choice when I purchase my next vehicle. Oh, by the way, this is my first Lincoln and I'm loving it.

Service Dept. Sucks

They n2ver get things done correctly on the first visit.

Reid Harmon is who you need to talk to