Good Guys Auto House

WARNING TO ALL - DONT GO TO JASON MCCORMICK

WARNING TO ALL - DONT GO TO JASON MCCORMICK AND GOOD GUYS AUTOHOUSE; CAR WAS RUINED!! COMPLAINT against Jason McCormick Good Guys Auto House ,INC. in Southington, CT. Been a happy loyal customer of Good Guys Auto House, INC. in Southington, CT. for over 7 years When picking my car up on a Friday evening after a major +$1,750.00 repair bill. The car was properly repaired - however I noticed a strange substance on the hood of the car. A substance had been smeared on the cars hood directly on the center of the cars hood.Over the weekend, I tried to wash the substance off the car, but noted that the substance was eating away the paint off my cars hood. Took the car to a professional auto body shop to evaluate the damage to the hood. Initially the professional auto body shop wanted to try to buff the substance off, it did not come off and it was determined the substance needed to be tested. After testing the substance, it was determined to be brake fluid smeared on the hood with a rag. The only solution, was to have the hood painted.The brake fluid was eating away the paint and going into the primer on the hood. I called Jason McCormick at Good Guys Auto House and complained that I felt the cars hood was intentionally ruined with brake fluid. He, mentioned to me to return the car to the shop to be evaluated. I told him I, NO LONGER had faith and trust in his shop, for Good Guys Auto house to keep my car safe and not further ruin my car.To was a disappointing end to 7 years of being a loyal customer. Asked for him to cover the damages to the car. He refused and was rude on the phone and in a phone conversation with me.Further, his Service manager Dean, was rude in a phone conversations with me. A very HOSTILE atmosphere at Good Guys Auto House in Southington, CT. towards me.With this HOSTILE atmosphere, I would never return my car to their shop or allow the car to be looked at by them. I have LOST complete trust in them towards me.In other words : I felt TARGETED by Jason McCormick and Good Auto house and my car had a Bulls Eye on it! I told Jason McCormick I had documentation from a professional Auto Body Shop detailing the damage and the tested substance found smeared on the hood. Furthermore, the professional auto body shop that evaluated the car, mentioned to me to NEVER bring my car back to Jason McCormick Good Guys Auto House, because they were astonished at the damage to the car.Never heard or seen a repair shop, ruining someones car for no reason. I have documentation showing the damage to the cars hood was done, while at their shop.

WARNING TO ALL - DONT GO TO JASON MCCORMICK AND GOOD GUYS

WARNING TO ALL - DONT GO TO JASON MCCORMICK AND GOOD GUYS AUTOHOUSE; CAR WAS RUINED!! COMPLAINT against Jason McCormick Good Guys Auto House ,INC. in Southington, CT. Been a happy loyal customer of Good Guys Auto House, INC. in Southington, CT. for over 7 years When picking my car up on a Friday evening after a major +$1,750.00 repair bill. The car was properly repaired - however I noticed a strange substance on the hood of the car. A substance had been smeared on the cars hood directly on the center of the cars hood.Over the weekend, I tried to wash the substance off the car, but noted that the substance was eating away the paint off my cars hood. Took the car to a professional auto body shop to evaluate the damage to the hood. Initially the professional auto body shop wanted to try to buff the substance off, it did not come off and it was determined the substance needed to be tested. After testing the substance, it was determined to be brake fluid smeared on the hood with a rag. The only solution, was to have the hood painted.The brake fluid was eating away the paint and going into the primer on the hood. I called Jason McCormick at Good Guys Auto House and complained that I felt the cars hood was intentionally ruined with brake fluid. He, mentioned to me to return the car to the shop to be evaluated. I told him I, NO LONGER had faith and trust in his shop, for Good Guys Auto house to keep my car safe and not further ruin my car.To was a disappointing end to 7 years of being a loyal customer. Asked for him to cover the damages to the car. He refused and was rude on the phone and in a phone conversation with me.Further, his Service manager Dean, was rude in a phone conversations with me. A very HOSTILE atmosphere at Good Guys Auto House in Southington, CT. towards me.With this HOSTILE atmosphere, I would never return my car to their shop or allow the car to be looked at by them. I have LOST complete trust in them towards me.In other words : I felt TARGETED by Jason McCormick and Good Auto house and my car had a Bulls Eye on it! I told Jason McCormick I had documentation from a professional Auto Body Shop detailing the damage and the tested substance found smeared on the hood. Furthermore, the professional auto body shop that evaluated the car, mentioned to me to NEVER bring my car back to Jason McCormick Good Guys Auto House, because they were astonished at the damage to the car.Never heard or seen a repair shop, ruining someones car for no reason. I have documentation showing the damage to the cars hood was done, while at their shop.

Great Guys

Adam and Jason were great to deal with. Super friendly and very personable. They answered all my questions and really put up with my indecisiveness.

Really-"Good Guys" here

The staff here really CARE about their customers and stand by their cars.

great sales and service

Bought my 2004 Chevy trailblazer great price no pressure buying, auto repairs fair and great service would recommend to anyone for sailes and service.

WELL WORTH YOUR BUSINESS

I recently(yesterday) bought MY new 1991 Jaguar here- Site unseen- Yes there were many phone calls and leg work-which they handle like the Pro's they are..even picked me up. I was assured and I believed them, that there are No issues, so I just showed up, shook hand and took car 750 miles, mostly non-stop. Just as advertised No major issues ! It's nice to find that Good Guys isn't just a name, they really are !

Awesome experience

I bought my new VW Passat from them and they did everything they promised! New tires and all!I am pleased with the sale, and love my new car! Will definitely recommend them to anyone looking for a car!

great guys!

Amazing place, people, and service! Bought a car from Good Guys a couple weeks ago and they made the whole process simple and easy. They were prompt on returning calls and handling concerns. After having the car for a few weeks, I noticed something and gave them a call and they fixed it asap, no hesitations or questions. Hands down the best service I have had buying a car. I would recommend buying a car or servicing a car at Good Guys!

Really good guys.

I Just bought my VW from good guys. Adam and Jason were very kind and easy to work with. They return calls promptly, always willing to answer any question you have, and helpful throughout the whole buying process. I am beyond delighted with my new baby! they even got the tires I asked for! Amyjean S.

Good Guys = Great Cars

Comfortable used car buying experience. Staff was knowledgeable and helpful and makes vehicle safety a priority before resale. Though I went there for a specific car I could see they had a selection of quality used vehicles. If you're looking for a used car you have to give them a call.

Great business, great people, great experience : )

After a long search & many unpleasant experiences with other used car dealers, we were so happy to find Good Guys Auto House and our wonderful "new to us" Volvo wagon. From our first phone call with Jason & our first meeting & test drive with Adam, we knew we had met truly "Good Guys" and we know this is the only place we will buy a used car from now on. The car was so nice, it really sold itself. Adam's wonderful customer care, "no pressure" attitude, & genuine kindness meant so much to us. And Jason's excellent customer service and assurance were so helpful as well. The price of the car was great. The Good Guys policy of fully servicing & detailing cars before they go home places them high above other places and the 60 day/3000 mile 100% coverage warranty helped us to let go of any of our "used car" nervousness or concern. With Adam & Jason's great care, service, & reassurance we feel so happy with our "new" car and we feel very confident that they will take excellent care of us if we need their help with anything. We highly recommend them to anyone looking for a great used vehicle from a place with really nice people & high quality customer service that continues even after the buying experience. : )

Trusted sales and service

I've bought two cars from Good Guys. Both experiences were overwhelming positive. Dylan and Jason listened to my needs and personalized the process. I recently bought a first car for my daughter. They made sure the car was in tiptop condition, beautifully detailed and delivered it with a big red bow on top. I will not buy a used car anywhere but Good Guys Auto House. The best.

Warrantee Service - Great

After buying my car in June, there was a problem with the sunroof not closing. Good Guys took it in the shop, immediately got it fixed an back on the road, AND... re-detailed the car. They do what they say they're going to do. Thanks again Jason.... And by the way - I really love the car!

Great Dealership, Great People

I almost hope my other beater breaks down soon so I can buy another car from these Good Guys. Simply the easiest, most hassle-free search and purchase I've ever done. Appreciate their laid-back atmosphere, they came highly recommended from a friend and he was spot-on.

People I trust... And a Car that I LOVE...

I met Jason over a year ago when my (then-future) son-in-law was looking for a car. I had a great conversation with Jason, and knew from that moment - that as soon as I was in the market for a car - I would go to him. Two weeks ago, I decided to sell my used car to my other daughter's boyfriend who needed a great, inexpensive, dependable car. I immediately went to the Good Guys website - saw a GREAT CAR at a very fair price... One hour later after meeting Dylan (great guy - cut from the same cloth as Jason) I signed the papers on a very nice Toyota Avalon. I've been happily driving a Camry - and the Avalon is just amazing... On the test ride - Dylan noticed a couple of things that he wanted to make sure were handled. When I picked up the car - it was perfect.... spotless... good to go. The paperwork was EASY. The process was EASY. I haven't had the car a week yet, so I can't say anything about repairs... I think I'm a good judge of character.... I'm VERY IMPRESSED with everything about this shop.

GoodGuys are the Best

Just bought my second car from Jason and they are consistent. Outstanding!! You want someone you can trust, who stands behind what they sell and will work with you. No one does it better!! He is everything you hoped for when going to a dealership. If there is an issue he takes care if it right away no problem and no hassle. Good Guys go above and beyond...for example I had some work done and he noticed a check engine and tailight out and he took care of it as well. No charge. It is the little things that separate the good from great and they are great. I bring all my cars there for service (I have 5) and the mechanics are very competent...never have to go back a second time for the same thing. With 3 in college I need these used cars to run and get good deals on repairs. He never disappoints. You need never worry walking into this dealer and wonder about Jason and his team. Honest, fair and dependable.

Great Experience

Doesn't get much better than these guys. I saw a car online and decided to contact the dealership about it. I live in Chicago so I was hesitant to purchase a car out of state without getting a chance to drive it or look at it besides in pictures. Jason made my car buying experience easy and painless. Jason did a walk through over the car to describe everything about the vehicle and left nothing out. Jason also arranged for one of his employees to pick us up from the airport. When I showed up at the dealer the car was exactly how it was described to me over the phone. They even put on new front brakes, windshield wipers and a full tank a gas. I had told Jason prior that I wanted to take the car to a nearby shop to get an inspection and he agreed its better to get another set of eyes on the vehicle to get a better piece of mind. He filled out a loaner agreement to allow me to take the car to the shop as well as a test drive before everything was signed. They are honest and genuinely nice people. I never got that car salesman vibe. I would recommend this place to anyone.

Great Guys!

I bought a Chevy pickup from Good Guys Auto House, they are better than good, they're great! Jason and Dylan are very friendly, informative, and relaxed. The purchase process was very smooth. When I picked up the truck, it was cleaned and detailed inside and out with a full tank of gas. I will be back for future purchases and service.

An awsome find

We own a 2003 Volvo XC70 that was purchased at another dealership.When it needs repair I fully trust Jason and his team to do the job correctly and at resonable cost.They have the knowlege and experience necessary to work on Volvos to make it right again.Volvos are fairly complicated vehicles to understand and Good Guys has that covered.Unlike other repair places,when I drop the car off I don't have to wonder if they can fix it.It's a great feeling and when talking to other Volvo owners I always tell them about Good Guys if they need repair or service.We're very happy to have found them!

What a great experience!

I needed a reliable Subaru Forester for my wife and 2 daughters but with today's high prices for a new one, it was out of our budget. After several weeks of searching through the tri-state area, we thought that we will never find a used Forester that was in good shape. Then we went to see a 2005 Forester XT at Good Guys Auto House in Southington, CT. We met Dylan and Jason and we automatically felt welcomed to their establishment. Dylan showed us the car and spoke openly in detail about its history. We went for a test drive and took our time questioning Dylan and looking over the car. We came back next week to purchase the car and they did a full mechanical inspection and replaced the battery, rear brake rotors/pads and a full timing belt / water pump kit!. To top it off, they also detailed the car (polish and wax). It felt like we were picking up a new car! this is the first time I purchase a used car that did not need anything - nada - nilch - zero! it even had a full tank of gas! In total and to put it in simplest terms, Dylan and Jason not only live up to the Good Guys name. We believe they surpassed it! two weeks have passed by and we could not be happier with our car.

All Thumbs Up!

All thumbs up! These guys are the best. I recently purchased a used car from Good Guys and found Jayson and Dylan to make the experience a pleasure. As good listeners, they not only did they show me what I was looking for, but found my car as if they read my mind. There was no pressure or the typical used car sales pitchjust knowledgeable guys who know cars well and really want you to be happy with yours. Not only was the detailing on the vehicle impeccable, including the re-polish on the lights, they checked and attended to anything that didnt seem just right. A gas meter wasnt working at optimum, so they replaced it. The console was loose, so rather than not say anything and grab the superglue, they replaced it with a new one. I received a very fair price for my trade-in, my new purchase was also fair, and the paperwork was easy with the help they gave me to make all go smoothly. They are personable, down-to earth, professional and ethical. The Good Guys made this auto buying experience the best one I ever had, (and at my age and experience that is many a car), so I recommend them highly. They are my auto house of choice.

They are GOOD GUYS!!!

If somebody is looking for a good quality used car, the "Good Guys Auto House" is the right place to search for one. The good selection of cars, friendly and honest people, an excellent service and warranty, that's what I found in that place purchasing my SUV. I highly recommend "Good Guys Auto House" to everybody. Stan W., Newington, CT.

Great Buying Exp. and Service/Maintenance too!

I bought a used vehicle last year and was impressed by the overall buying experience from test drive through pick-up. A few minor items came up during the warranty period and all were fixed promptly and without cost. I've been back for numerous oil changes and have found the ease of getting appointments and the service department to be just as impressive as the initial sales experience. I would highly recommend Good Guys Auto House!

Awesome Dealership!

This is our second purchase from Good Guys. Jason, Dylan and the entire staff go out of their way to make the buying experience a great one. Despite a few mechanical issues with the car after we first bought it, they made good on all repairs and were not satisfied until we were. This is my daughter's car and she couldn't be happier. I would highly recommend this dealership to my family and friends. Thanks Good Guys for yet another awesome car buying experience! Mark and Elizabeth Windsor, CT

Who knew they really exist

We first purchased a used BMW 330Xi for my wife a couple years back, after we met with Jason and agreed on the selling price he put a full set of tires and brakes with rotors and didn't up sell us on any of it. The price we agreed on was the price we paid. Recently we went back for one of my sons who was looking for an SUV, we drove and negotiated on a Acura MDX, once again Jason and Dylan stepped up to the plate and the vehicle was delivered with new tires all around. We did have a "check engine" light pop up a few weeks later, but with no hesitation they brought the vehicle in and repaired it at no charge. Bottom line is Jason, Dylan and the entire team of technicians are really "GOOD GUYS" they fix our vehicles right the first time and their prices are more than fair. I am an avid "Used Car" buyer and these guys go out of their way to satisfy their customers, I can not tell you how many people I have recommended to go see Jason or Dylan, so stop reading these reviews and go visit them, you won't be disappointed.

03 ford explorer

Clean vehicle that looked good and ran even better. Clean inside and out and a full tank of gas makes it even better. They made all final touchups that I requested before I picked it up and I could not be happier.

Really Good Guys

The name sums it all up. My car was fully serviced and they did everything they said they would. This place is worth looking into. Fully serviced used cars. No stories or dishonesty. I will be back for my daughters first car.

Very personable,attention to detail & trustworthy.

Purchased a preowned vehicle. All my questions were answered and personnel were very forthcoming. They were very personable and easy to talk to. You got the feeling, you mattered . The premises were clean and orderly. A good experience.

Even a full tank of PREMIUM GAS

Over all a great place to buy a used car. Even got a full tank of premium gas.