Glendale Nissan

Appointment made, kept, but car gone

It's a nice place, but parking is scarce for how busy they were. Often car porters were driving cars up and parking in customers spaces and often in multiple spaces. Sadly, that's not the problem. I gave three stars because I had a 630pm appointment, arrived at 625pm and the truck was gone. Someone was testing driving it, came back and bought it. I had to sit around for an hour until I was told it was definitely getting sold. Never got to test drive or make an offer myself. Just poor form and could have been handled better I think. Crazy thing is; the buyer had financing issues and us, we'll we had two good value trade-ins, and enough cash to buy it outright on the spot...AND WE'RE PLANNING ON IT. Went next door to the Chevy place and bought a truck there hours later. The manager was a nice guy trying to mediate and still help us out after the fact though.

HORRIBLE SERVICE!!

DO NOT BUY YOUR CAR OR SERVICE YOUR CAR AT THIS DEALERSHIP. CARS ARE A BIG PURCHASE. DO NOT RISK IT WITH THIS DEALERSHIP. THEY ONLY CARE ABOUT THE SALE AND FORGET CUSTOMER VALUE.

Purchase of Used car

Bought a 2011 Ford escape from Glendale Nissen. The process was very good and Me and my wife were very happy with the purchase. The dealer put in a new battery when they determined the battery in the car was low. It was a good experience.

Glendale Nissan, not as good as they first appear

I recently purchased a 2000 Jeep Grand Cherokee from Glendale Nissan on April 9, 2016 and the overall experience was not positive. After I had test driven the vehicle, I asked that the brakes be re-inspected because they seemed soft. This was arranged and, two hours later, it was reported that the softness was the result of fading brake pads. Shortly after returning home, I got underneath the car to identify my axles and transfer case and I noticed something very wrong. It was obvious that fluid had been leaking out of the driver side, rear wheel hub for some time. I also noticed that the driver side front half shaft had a torn CV boot and was leaking all of its grease everywhere. I drove the Jeep several hundred miles directly after I left Glendale Nissan to return home. I would hate to think what would have happened if the CV joint completely failed while driving on the highway; at the minimum, I would have been stranded. To add insult to injury, they advertised that the Jeep had passed their "rigorous 167-point inspection" before I even came to look at it. After I purchased it, they gave me an inspection form with a hand-written statement stating, "All safety items passed" with a smiley face drawn underneath. I dropped the Jeep off at my local Midas and asked them to look the car over. As it stands, I have quotes for $512.04 to replace the seals and bearings in the rear axle and $255.76 to replace the left front half shaft; these prices would be even higher if I had my local Jeep dealership do the work. These needed to be replaced in order to make the vehicle safe and make it mechanically sound. I contacted Glendale Nissan about these issues with the car to give them a chance to make things right. After attempting to contact three separate people over the course of four days via their official website and via email, it finally took me calling the dealership and being bounced around between four different people before I finally was able to speak to a used car sales manager, Mr. Pete Binner. After a lengthy conversation, I was told few things. First, the Jeep didn't actually go through the advertised 167-point inspection, just a 95-point "safety inspection." Glendale Nissan's advertising is handled by a third party and Glendale Nissan isn't responsible for any incorrect information in their car ads. The lesson to take away is that you should never believe any of Glendale Nissan's car ads because they refuse to take responsibility for any misrepresentations of any vehicle; you will have to do a thorough inspection yourself, so bring a tarp and a floor jack to the dealership so you can look under the car you are interested in purchasing. Secondly, Mr. Binner made it very clear that even though I had pictures of the issues and had an inspection performed by a third party, Glendale Nissan was not obligated to assist me in any way regarding the repairs. Mr. Binner did eventually agree to send a check for $150 in an act of goodwill, something that is appreciated, but ultimately it's just a small portion of a $767.80 bill on a Jeep that has relatively low mileage for the model year and on a car that I purchased with the understanding that it was fully inspected and mechanically sorted. In closing, if you are looking to buy a NEW car, Glendale Nissan is probably a decent choice. They have a large lot with many options available and, if you are lucky enough to get a salesman like Arben, you will have a very positive car buying experience. Besides, most new cars don't have any issues and, if they do, it is almost always covered under warranty; Glendale Nissan will get compensated for the warranty work so you won't have to worry about them cutting corners to save the dealership some money in this area or misrepresenting any of their new cars. However, if you are wanting to purchase a used car here or are thinking of getting an out-of-warranty Nissan serviced here, you may want to think twice.

Glendale Nissan, not as good as they first appear

I recently purchased a 2000 Jeep Grand Cherokee from Glendale Nissan on April 9, 2016 and the overall experience was not positive. After I had test driven the vehicle, I asked that the brakes be re-inspected because they seemed soft. This was arranged and, two hours later, it was reported that the softness was the result of fading brake pads. Shortly after returning home, I got underneath the car to identify my axles and transfer case and I noticed something very wrong. It was obvious that fluid had been leaking out of the driver side, rear wheel hub for some time. I also noticed that the driver side front half shaft had a torn CV boot and was leaking all of its grease everywhere. I drove the Jeep several hundred miles directly after I left Glendale Nissan to return home. I would hate to think what would have happened if the CV joint completely failed while driving on the highway; at the minimum, I would have been stranded. To add insult to injury, they advertised that the Jeep had passed their "rigorous 167-point inspection" before I even came to look at it. After I purchased it, they gave me an inspection form with a hand-written statement stating, "All safety items passed" with a smiley face drawn underneath. I dropped the Jeep off at my local Midas and asked them to look the car over. As it stands, I have quotes for $512.04 to replace the seals and bearings in the rear axle and $255.76 to replace the left front half shaft; these prices would be even higher if I had my local Jeep dealership do the work. These needed to be replaced in order to make the vehicle safe and make it mechanically sound.I contacted Glendale Nissan about these issues with the car to give them a chance to make things right. After attempting to contact three separate people over the course of four days via their official website and via email, it finally took me calling the dealership and being bounced around between four different people before I finally was able to speak to a used car sales manager, Mr. Pete Binner.After a lengthy conversation, I was told few things. First, the Jeep didn't actually go through the advertised 167-point inspection, just a 95-point "safety inspection." Glendale Nissan's advertising is handled by a third party and Glendale Nissan isn't responsible for any incorrect information in their car ads. The lesson to take away is that you should never believe any of Glendale Nissan's car ads because they refuse to take responsibility for any misrepresentations of any vehicle; you will have to do a thorough inspection yourself, so bring a tarp and a floor jack to the dealership so you can look under the car you are interested in purchasing. Secondly, Mr. Binner made it very clear that even though I had pictures of the issues and had an inspection performed by a third party, Glendale Nissan was not obligated to assist me in any way regarding the repairs. Mr. Binner did eventually agree to send a check for $150 in an act of goodwill, something that is appreciated, but ultimately it's just a small portion of a $767.80 bill on a Jeep that has relatively low mileage for the model year and on a car that I purchased with the understanding that it was fully inspected and mechanically sorted.In closing, if you are looking to buy a NEW car, Glendale Nissan is probably a decent choice. They have a large lot with many options available and, if you are lucky enough to get a salesman like Arben, you will have a very positive car buying experience. Besides, most new cars don't have any issues and, if they do, it is almost always covered under warranty; Glendale Nissan will get compensated for the warranty work so you won't have to worry about them cutting corners to save the dealership some money in this area or misrepresenting any of their new cars. However, if you are wanting to purchase a used car here or are thinking of getting an out-of-warranty Nissan serviced here, you may want to think twice.

Service department

Do not go here to get service on your Nissan. Came in a few months ago for an oil change on my 2011 Nissan Xterra Pro-4x and had to come back because the tech forgot to screw the oil filter access plate back in and it was hanging and missing a bolt. That was the first problem and I shouldn't have went back but I decided to give them another shot last Monday. Went in for another oil change and everything went smoothly, or so I thought. Was getting ready to wash my car today and noticed the whole top of my liftgate scratched up and dented and rear window washer fluid sprayer is loose and scratched. Looks as if a garage door fell on it or was closed on it. I don't park in a garage nor was I anywhere near one or anything that could've done that damage in the last few days. Went in today (Saturday) and there are no managers so I spoke with a service guy. Showed him the damage and he claims there's no way that it could've happened there. That's a lie because their bays have garage doors that could've and did hit it. Now I have to waste more of my time to come in when a manager is available. All in all, bad service and would not recommend to anyone.

BEST PLACE EVER

We just got our 2016 Pathfinder and this was THE BEST experience we ever had. They have a customer for life. Charlie was AWESOME! Would come back

Could of had a better experience

worked with T.J. he was awesome got everything i wanted and then some I love my new car and the experience was better than Great!

Very good experience

Never judge a book by its cover or in this case by past not so great reviews. My experience was great. Great price and customer service. Came in discussed reasonable numbers and the deal was pretty much done. I am very happy with new car. Thanks, Mario, Matt and Charlie

Short, not helpful, rude

Went to buy a used car, $14k. Didn't want to really help me unless I could pretty much pay for it all up front. Was more interested in selling new cars rather than used. Never will go back.

My experience with cars.Com great, great app.

My experience with the app was great, it helped me buy a car at an amazing price with great miles on it.without cars. Com I would have never gotten a deal like this one so until next time a big thanks! to the makers of the app.

False Advertising/bad salespeople

They advertise vehicles on Cars.com for prices they can't actually sell at. When I inquired into a vehicle, the lady that called said they're great deals to come on in. So I show up, and after the test drive, the price the salesman (Donnie) came to was the MSRP at $28,000+. I told him the price on Cars.com is $22,517 which was confirmed by the lady (Marketa) before we arrived. He was confused as ever, had no idea what I was talking about. I told him to look it up on his computer. He researched it, and sure enough I was right.He couldn't have been more confused as ever. After staring at the screen for about 3 minutes, he went to talk to his boss, came back and said I don't qualify for all the incentives since I'm not a recent college grad within 2 months, active military, Nissan VIP, and I'm not trading in a Nissan so I don't qualify for that price. Cars.com which is there own advertisement doesn't say that. It's exclusive online pricing.Donnie couldn't be a worse salesman. Seemed completely disinterested, (this is before we even brought up pricing), barely a handshake, very few words even came out of his mouth. If I didn't do any talking we would have sat there, and never said a word to each other. I'm in sales, and usually you have to be a little outgoing, at least show an interest in your customer. There are good dealerships, and there are bad dealerships. I usually have a good experience when buying a new car, but this salesman, and the dealership is what everyone hates about having to go to them to the T.

Bait and Switch

I would not recommend this dealer to anybody, the entire team is composed of very unprofessional young salesmen. The finance team works behind a glass wall and makes ignorant comments about the customers as the sales person is trying to 'discuss' price with them. We went into the dealer around 8:00 after driving more than forty miles because we were promised one price on the internet, and then called to confirm the price with the phone sales team and we were assured that the price was going to remain the same. As soon as we sat down with the salesman he told us that the price of the vehicle increased by about seven thousand dollars. The salesman, Fareed, then laughed and continued to say that the 'girls' did their job at getting you to come in. Fareed, the salesman treated this entire sale as a joke and continued to banter back and forth with the finance team making it seem as if we couldn't 'afford' the vehicle. The finance team made a comment along the lines of ' You said they aren't going to buy it anyways so why are we doing this.' As if we were inconveniencing everyone at the dealer. As soon as we walked outside, the salesman and the finance manager laughed. VERY disappointing experience. My suggestion for everyone is to NOT deal with this dealer. You will be disappointed, and will regret driving ANY distance to this dealer.

Avoid Glendale Nissan service dept.

I went in for a simple oil change on my 2009 maxima. Service man recommended up a 45k service which was on special for $250, I stated I didn't need one but if he could do for $200 even out door price I would consider. He states he can do for $200 so I agreed. Now the oil change I was in for was a free one so u wasn't going to pay for that anyway. And for the 45K service an oil change is included. So my oil change which was free is now included in this $250 price. The service man says to me I got u under the $200 price, so I was happy to hear how much extra he saved me. See I have a filter that doesn't need replacing so the service man doesn't need to put his filter in and says he saving me money. So when I go up to pay he charges me $188.79 plus tax for total of $202.99!!!Now I have a free oil change coupon and don't require a filter which were both included in the 45K service and he still charges me over $200. I asked for the filter that was included in my service and he wouldn't give to me until I called one of his mangers and he even gave me a 20 min wait until he brought me the filter.

Poor sales tactics

Terrible sales practice. Be prepared for bait and switch. Was promised one price on the phone and when I arrived the monthly payment was more than doubled and the money down had gone up too. They told me what I wanted to hear to get me in their door.

The best

All ways go back to this dealership for the excellent service .

Great purchasing experience

Best purchasing experience I've ever had. Very professional and a great upfront style of communication. I had no trouble finding just the right vehicle for me, at just the right price. I will be recommending this dealership to all of my friends. Thank you Ben Smith....I hope I got the name right. He made my day.

Great Value; Glendale Nissan

I have now bought something like 8 or 9 cars on a 2 year cycle from Glendale Nissan. Be it the new car buying process or a normal service visit, I cannot say enough about the quality of everything they do. Not your normal auto dealership, that is for certain. Orlando and George make everything happen when you buy through them, the deal is direct, fast and easy. Nothing hidden, no question unanswered or of a vague nature in response. The service department is always ready to handle routine work or the occasional repair. The same quick, easy way getting things done. Oh, and Nissan ... they make a good automobile!

Very very good.

I came to Glendale Nissan cause I had a recall on my Rogue. Erick Lopez was great to me. no hassle at all with anything. He went above and beyond his job. I think he is an asset to you company.The porters did a great job also. they were on top of things always. never making me wait.Nissan runs very efficient and the staff did outstanding job.Thanks again for a painless visitTammy Watkins

A go go Dealership

I was looking for a good nissan car 2012 and beyond within my budget range. I started with Fareed on the deal and he showed us what we have in the list from online and well it was over my budget but did liked the car. Then Brent came in picture we spend some time talking to him and finally settled on it. Though the car was a bit over my budget but well it is certified and Guys did a nice job in convincing me and my wife.We ended up getting the same car in 3 days after the deal ending up with Fareed.Both Brent and Fareed are helpful and would recommend Glendale and these guys to my friends and family for future purchases as well.

A go go Dealership

I was looking for a good nissan car 2012 and beyond within my budget range. I started with Fareed on the deal and he showed us what we have in the list from online and well it was over my budget but did liked the car. Then Brent came in picture we spend some time talking to him and finally settled on it. Though the car was a bit over my budget but well it is certified and Guys did a nice job in convincing me and my wife.We ended up getting the same car in 3 days after the deal ending up with Fareed.Both Brent and Fareed are helpful and would recommend Glendale and these guys to my friends and family for future purchases as well.

Car for Service

Took my car in for Service and it was fixed in 45 minutes

Nightmare - Do NOT bring your car to them

I love my Nissan. I do NOT love this dealership. I had taken my car in to get two front breaks replaced. I had to take the car in 6 more times to have them fix things that were broken by them. The last time I took it in they admitted to leaving a PIN out of one of the breaks when they replaced them. The problems that occurred with my Nissan were common issues. This leads me to believe the damage to my car was intentional. - STAY AWAY FROM THERE. I know have shaking and new noises from my car that were never there before. I will be talking it somewhere else.

Best dealership on the planet

This is the best purchasing experience I've ever had. Professionalism, understanding and a great upfront style of communication. We had no trouble finding just the right vehicle for us, at just the right price. We will be recommending this dealership to all of ours friends. Special thank you to Jean!!!! He made our dream come true. See you guys soon!

awesome!

Jorge Nieves was a great salesman! Recently purchased a new vehicle from him and was nothing but helpful. He made the experience smooth and pleasant. I would recommend him to others.

Jose F. Nino

Jose was very accommodating and welcoming the moment we arrived. Once we had chosen the car, he immediately brought someone in to help us. After some hours of discussing a price and coming into a good compromise, we closed the deal. We were very content about the good deal we were given and we were also given lots of other little extra bonuses for the purchase of the car. Jose was nonstop to fulfill our needs and conditions. I would definitely recommend him for anyone going to the Glendale Nissan.

Great Experience

recently purchased Nissan Rogue with Jorge Nieves and had a great experience, will definately send friends and family and be back for myself in the future

Awesome Experience

We walked in - explained what we wanted in a vehicle and they brought us the exact one with additional bells and whistles that we drove off in. It was a smooth - no hassle process.

Great Customer Service

We leased our Altima from here and the whole process was great. Having to look for a car might not be a pleasant experience but at this dealership it was. Everyone was so nice and accommodating with budget. Not once did they tell us no! I go back every 3 months for service and have dealt with Manny most of the times. He is very professional and courteous. Gets everything done really fast so I don't have to stay there long. Even when I had a flat tire and needed a new tire and censor, I went there and asked for Manny and he helped me with that too. Love this dealership. Will be going back soon to trade in :)

Very Happy

We have been to this location several times for service and we are always extremely pleased with the service. Manny is always friendly, professional, and very knowledgeable. Sales is great and we highly recommend choosing this as your service location. :)

Great Service !

Every time I go into the dealership the service is always great! Manny is always willing to help me out! He goes above and beyond what he needs to do! If you purchase a vehicle from Glendale you know you are in great hands years after your purchase! Make sure to ALWAYS ask for Manny! You will not be disappointed!

easy and transparent experience

Got a quote online , met with jorge nieves and made the deal. very easy , transparent and straightforward. I love my new Sentra! Highly recommend!!! Thank you glendale nissan!

Purchase new rogue

This is my third purchase from this dealership. Each time has been an excellent experience and I would recommend friends and family. Barry was an excellent salesman.

Wont buy anywhere else!!!

I have just leased my 4th car from Dave Martin, I couldn't be happier with the service and this dealership. Thank you for all you do!

Easiest Buying Experience of my Life!

My experience with Glendale Nissan was simple and stress free. Jorge Nieves was my salesman and he took care of everything for me! He helped me get a great deal on the car I wanted, at the price I could afford. He took his time and was patient to answer any questions that I had. The finance office was quick, to the point, and didn't keep me waiting. Overall fantastic dealership to work with! I would recommend Glendale to all my friends and family!

Great Service

Kevin and Manny are fantastic service advisors! Great job guys!

Great service

Purchased a Nissan Altima from them they did not give me any problems everything went smooth, got me the best deal possible couldn't ask for anything better thanks to Mario! For service I would recommend Emmanuel best service advisor that will help you out with your service for your vehicle! Overall great experience!

Great Place to do business

Purchased many vehicles from Glendale and it always goes smoothly. And this is the ONLY place I service my car. Manny is the excellent A+ in my book

Always Excellent Service

I am always satisfied after having my 2013 Nissan Maxima serviced at Glendale Nissan. Most important, I always trust their recommendations if anything needs replacing.

Great service

Purchased my vehicle in Nov 2013. The cup holder was broken but they said they would order and replace at no charge. I did have to call to find out status and found that it never got ordered. Only took one phone call and they had it fixed in a week. I got 9 free oil changes and my only complaint is that sometimes it takes way longer then they say it is going to take. Overall I have always received great service. Employees kind and courteous.

Poor service

I don't do a lot of reviews but need to put this one out there. 2 times I have paid for a rotation at Glendale Nissan and the work was not performed. They told me that the tech felt it was not needed. They still charged me for the service and the last time this happened, it caused a wear issue on my tires. When I brought it to their attention, they made it seem like my fault. I should have learned my lesson on Glendale Nissan when they took a tax discount for the state that they were not entitled to and after numerous request never refunded my money. Buyer beware, you are probably not getting what you pay for.

Verry good service

Have taken my vehicles for service her for many years . All ways great service!

Poor service

I don't do a lot of reviews but need to put this one out there. 2 times I have paid for a rotation at Glendale Nissan and the work was not performed. They told me that the tech felt it was not needed. They still charged me for the service and the last time this happened, it caused a wear issue on my tires. When I brought it to their attention, they made it seem like my fault. I should have learned my lesson on Glendale Nissan when they took a tax discount for the state that they were not entitled to and after numerous request never refunded my money. Buyer beware, you are probably not getting what you pay for.

I'll don't buy another car from this dealer !!!!

Salesman will try to sell me what he think I want ,NOT what I want.I want to buy a Nissan Versa 2015 ( brand new)They will not honor the sticker price, the sticker price of the car I bought was $ 16,895.00plus $ 240.00 the "window engraving" for a total cost of $ 17,225.00, after we sign the contract we saw the real cost of the car ( this is before taxes add ons etc.) $ 18,275.00 when we ask why the cost jump more than $ 1,000.00 They went around and around whit the numbers.1._ they add the preparation charge $ 200.00 ( to make sure the car is clean and all fluids full) I thought I was buying a new car with only 7 miles??2._ They ADD THE $ 650.00 REBATE TO THE COST OF THE CAR, ACCORDING TO THEM BECAUSE I HAVE TO PAY TAXES ON THAT AMOUNT ALSO.So we add the amounts total is $ 18,275Now let's move to the finance area, here is where they will take you to the cleanersThe finance manager added a warranty ( $ 2,076.00) , a gap ins ( $ 650.00) and a service contract ( $ 270.00)without asking if I want them or not.When I question those charges the manager told me that if I not buy them, my interest rate will increase to 10%, going up from 6.5% even that when they approved my credit they told me that my interest rate is going to be 6.5% ( my credit score is 758)Because I already sign the documents they told me I can not cancel the contract.I was able to cancel the warranty , gap insurance and the service contract, but now I have to wait 8 weeks to take reflect in my account.So STAY AWAY FROM THIS DEALER AND ITs BAND OF THIEFS!!!!

Dena Lentsch, purchaser of Nissan Rogue

Our salesperson, Kevin Smith, was knowledgeable, attentive, patient, and personable. He did everything he could to meet our expectations and did so with the upmost professionalism. We also met a member of the service team. Even though it was late in the evening and he was getting ready to close up, he took a few minutes to let us know the service hours and procedures of bringing our new vehicle in for service. Based on his friendliness and sense of customer service, I got the feeling that eventually, I will get to know the first names of the team as we bring it in for service. We had an overall good experience in purchasing our Nissan Rogue. I gave five stars to all subject matters above, with the exception of "quality of repairs"...since we just purchased the car this was checked as NOT APPLICABLE. I do expect that in time this will also be a FIVE STAR area for me! Thank you.

Poor Customer Service

I was recently searching the Chicago area for a 2007-2008 Toyota Camry SE. After finding the perfect car located at this dealership, I decided to send an email inquiry about the vehicle. I got a response one business day later, from a customer service representative by the name of Brittany. She was very helpful with answering all the questions that I had to ask, so I had decided that I would like to set up an appointment to come and view the vehicle. I had let her know in advance that I would be traveling two hours to come and see this car, and she had assured me that even if I was a little bit late for my appointment it would not be an issue. After traveling two hours to finally reach the Nissan dealership, I entered the building and a salesman was standing there staring at me, chewing the rest of his lunch, and did not even greet me. He then proceeded to walk into the office across from where I was standing, to converse with his fellow coworkers. After a few moments I finally went up and interrupted their conversation and asked for someone to help me locate Brittany. They had asked a fellow sales representative if they knew where she was, and this man had no idea that there was even a woman named Brittany employed at this dealership. He proceeded to ask me if I was at the correct dealership, and I assured him that I was. He asked another woman if there was anyone by that name employed there and she verified that there was. It turns out that she was not going to be there until later on in the day. The car that I had made an appointment to see, and driven TWO HOURS for, had been SOLD! I understand that they do not have any control over when a vehicle will be sold, but I had told the customer service representative that I was going to be traveling for two hours to come and view this car. I'm sure she knew before she made my appointment that she was not going to be in the building at the time that she had scheduled me, and I feel as though someone could've contacted me and let me know that I did not need to travel two hours to come to a dealership with rude sales people and a car that would no longer be there.

Poor Service

I was recently searching the Chicago area for a 2007-2008 Toyota Camry SE. After finding the perfect car located at this dealership, I decided to send an email inquiry about the vehicle. I got a response one business day later, from a customer service representative by the name of Brittany. She is very helpful with answering all the questions that I had to ask, so I had decided that I would like to set up an appointment to come and view the vehicle. I had let her know in advance that I would be traveling two hours to come and see this car, and she had assured me that even if I was a little bit late for my appointment it would not be an issue. After traveling two hours to finally reach the Nissan dealership, I entered the building and a salesman was standing there staring at me, chewing the rest of his lunch, and did not even greet me. He then proceeded to walk into the office across from where we were standing, to converse with his fellow coworkers. After a few moments I finally went up and interrupted their conversation and asked for someone to help me locate Brittany. They had asked a fellow sales representative if they knew where she was, and this man had no idea that there was even a woman named Brittany employed at this dealership. He proceeded to ask me if I was at the correct dealership, and I assured him that I was. He asked another woman if there was anyone by that name employed there and she verified that there was. It turns out that she was not going to be there until later on in the day. In the car that I had made an appointment and driven TWO HOURS to see, had been SOLD! I understand that they do not have any control over when a vehicle will be sold, but I had told the customer service representative that I was going to be traveling for two hours to come and view this car. I'm sure she knew before she made my appointment that she was not going to be in the building at the time that she had scheduled me, and I feel as though someone could've contacted me and let me know that I did not need to travel two hours to come to a dealership with rude sales people and a car that would no longer be there.

Poor Customer Service/Communication

I was recently searching the Chicago area for a 2007-2008 Toyota Camry SE. After finding the perfect car located at this dealership, I decided to send an email inquiry about the vehicle. I got a response one business day later, from a customer service representative by the name of Brittany. She was very helpful with answering all the questions that I had to ask, so I had decided that I would like to set up an appointment to come and view the vehicle. I had let her know in advance that I would be traveling two hours to come and see this car, and she had assured me that even if I was a little bit late for my appointment it would not be an issue. After traveling two hours to finally reach the Nissan dealership, I entered the building and a salesman was standing there staring at me, chewing the rest of his lunch, and did not even greet me. He then proceeded to walk into the office across from where I was standing, to converse with his fellow coworkers. After a few moments I finally went up and interrupted their conversation and asked for someone to help me locate Brittany. They had asked a fellow sales representative if they knew where she was, and this man had no idea that there was even a woman named Brittany employed at this dealership. He proceeded to ask me if I was at the correct dealership, and I assured him that I was. He asked another woman if there was anyone by that name employed there and she verified that there was. It turns out that she was not going to be there until later on in the day. The car that I had made an appointment to see, and driven TWO HOURS for, had been SOLD! I understand that they do not have any control over when a vehicle will be sold, but I had told the customer service representative that I was going to be traveling for two hours to come and view this car. I'm sure she knew before she made my appointment that she was not going to be in the building at the time that she had scheduled me, and I feel as though someone could've contacted me and let me know that I did not need to travel two hours to come to a dealership with rude sales people and a car that would no longer be there.

Great dealership

Donny was very kind and made my car buying experience very easy. Not stressful as I have experienced elsewhere

Best, Helpful Dealership

I drove in to hopefully buy a new car. The salesman, Kevin, was most helpful in giving me information to narrow my choices down. He was knowledgeable about the cars, listened to my requests and I ended up buying a Sentra that day. I found them to be honest and easy to deal with. Thanks!

Traveled from PA to buy 2nd car here

After moving to PA we decided we wanted another Nissan Altima. We checked prices here locally and checked them online at Glendale Nissan and found the prices approx 2k lower than in PA. We made the drive and met with Brent Alexander who sold us our previous car 3 yrs prior. He was very helpful and we were very happy with the car we bought. Brent went out of his way to help us. Even after we returned to PA the next day and noticed a light missing he took care of it by having the part shipped to our local Nissan dealer no charge for repair. These are the types of people you want to do business with. Decent, Honest, Fair and Caring. We will be back in a couple of years for our next Nissan

Glendale Nissan is the best

This is my the best experience so far for buying a car. Everything was just perfect. Will buy again for sure!

glendale nissan customer service review*****

no hassle, update customer, pleasant customer service, always have my car service in this facility, closer to my house and always have the same day service.

Love Glendale Nissan!

I love Glendale Nissan. I bought my 2014 Altima from them last year and out of all the cars I've purchased from dealers, Glendale was my most relaxing & trusting dealer.... My recent visits were for routine maintance/oil changes & tire rotations. They get me in & out as fast as possible & keep me up to speed on what's going on. At the end of each visit, they sit down & talk to me & go over the 360 inspection to let me know how my car is- no matter how busy they are. Other dealers I've been to just send me home with the paperwork... When you want to be in comfortable trust worthy hands- go to Glendale Nissan!

Mrs. Watson

Since 2008 my experience has been excellent. Have no complaints.

Dealership Review

I had a very informative experience at this dealership. My salesman Louis Ruiz, was unequivocally the BEST car salesman I have ever dealt with!! He made my buying experience great!! I will definitely return to purchase my wifes new NISSAN!! Thanks you Louis!

great service

Very nice service center good people great place to buy a car

GREAT CUSTOMER SERVICE

Tierra Glover was GREAT!!!!!!I had 50 millions questions and she answered them all great customer service.Very helpful thanks a million

customer

Mario and Larry were amazing - thanks for all your help!

Pleasant experience

As always great service and greeted by professional and courteous associates.

Glendale Nissan

I worked with a gal named Tiarra that was so helpful and nice. It was because of her that I bought my dream car from rom Glendale Nissan.

Nice Car Buying experience

Worked with Matt Kaczowka during the buying process and he was very nice to deal with. Very respectable, answered all our questions and never felt pressured into something.

Great Services

Once I received the recall notice, I called Glendale Nissan. The individual in the service dept. stated they could take me that day. Sales person Larry, took time to call me after the work had been completed and wanted to know if everything was done of which I said yes.Since my miles were not at 5000 the oil was changed so I would not have to come back at a later date.Overall the staff at Glendale is right on with service and follow up.

oil change

It took longer than i thought but they fixed a recall part

Excellent Service Dept.

I was pleasantly surprised with my recent service inquiry to Glendale Nissan. This is the first time I took my Nissan Murano to you for regular service maintenance. The Service manager Manny was so helpful and answered my questions about my newly purchased Nissan, which I purchased out of state. Again, my special Thanks to Manny. I will now continue to have my Nissan serviced by his team and will also refer Glendale Nissan to my family and friends.

Great repair service!

Fast service, quality repairs, courteous customer service.

Worst car buying experience ever!!!

Worst car buying experience ever!!! Be very careful with the finance manager as he will say one thing and put something else down on the contract to their advantage. After approaching the finance manager about the mistake he apparently forgot about what he said because he "does too many deals" (sounds too convenient). I was overcharged for the extended warranty about five times more. I have already canceled the warranty and as of today three weeks later apparently nothing has happened to push this cancellation through. I am still pushing them to honor this cancellation which is typical, but apparently they want you to keep the warranty. Anyways, I will never buy another car from this unethical group of people.This is my second new Nissan car in two years, first car I bought at Woodfield Nissan which was an enjoyable experience.

worst experience ever

BBEEWWARE!!!!!!!!! ESPECIALLY MOMS WITH kids...No wonder they are given so many bad reviews.yes my review is long,because I wanted ppl to decide for themselves if they want to take a risk on doin business with this facility.it was a mistake on my behalf for not going through the reviews before even thinking of going there.Glendale Nissan has given me by far the WORSt car buying experience ever since I moved to USA.I am a loyal customer of Toyota. Glandale Nissan made me value Toyota's dealership.With Toyota,,I walk in, they give me the best deal and tell me upfront Hw much I will pay for that particular vehicle.it always took me one hour at the maximum to get things sorted.and nw here is what Nissan dealership did to me.Im a mother of a two yr old toddler.I'm a struggling medical graduate as well.so clearly that leaves me with No free Time.I asked for a quote online for a Nissan suv I was interested in.Nissan glandale gave me a quote that was way too good to b true.I specifically pointed out to their internet sales person that I would only go to the facility if they have the color and the model in stock, she assured me that they have it.when we went there the first suv they gave Us to test drive was sold..I mean at 4:00 pm internet sales person says it's available and then by 7:00pm its sold!!! I told the dealer clearly before even stepping in their office that I am not going to pay more then $450 a month for 60 months on 0% APR. Turned out contrary to what the internet sales person said they did not have the color I wanted,so to keep the deal the sales person asked me to deposit $1000 in order to locate the white suv I wanted from another dealership.I made clear that I will not pay a penny more and he agreed.the nxt morning I get a call from sales person saying he cudnt find white one and the only one they have got is the black one.when we went in to get the paperwork done,,he changed the price!!! My monthly payment was more then $450. I left with my toddler and left my husband to figure out what are they doing to us.At 9:45 pm I walk in the facility because they were determined to sell us the car at a price way more then was discussed with us.then the manager Mario intervened ,took me to his office and shows e few figures to legitimize why the price they are asking for is good enough..bcz with my credit score I'm not even eligible for 0 Apr..and that only way out is I pay $500.And the $ 1000 I deposited to get the white car is non refundable.if I want it back I need to see the general manager .so one more day of mental harrasmnt.I don't know what kind of business would ask you to deposit money to locate your favorite car at the same price and would not mention the terms and conditions for depositing that money.I don't know what kind of business will still force you to buy a car from them despite your reiteration that you only can pay a certain amount...this is the kinda business crooks do.The extent to which Nissan has troubled me is hard to put in words.bottom line I wish no one go through such painful deceptive experience.women with kids bewareee

Glendale Nissan Review

I went in for a recall and came out with a new leased vehicle...2 years newer and another great experience with Orlando and the Glendale team...love love love my new Rogue!!!

Good salesman

I recently leased a 2015 Nissan Murano from this dealer. Our saleman Barry was a very nice, polite older gentleman. When he himself was unsure of something, he made sure to find the answer as quick as he could and or bring over a person who did know the answer. Two complaints, initially in the negociation process with Barry, we had some trouble communicating exactly what it was that we wanted, but once we got that resolved, it was smooth sailing. The second complaint is that none of the staff seemed to know how to access their email. This was an issue as I needed to send my proof of insurance to them and could not do so via fax. Other than that, everybody was very courtious and polite.

Cheating Dealership

Last week we bought a car at this place. I / WE will not recommend anybody to go there. Window price is what we negotiate, which include destination charge. At final sale, they add it again. THAT IS CHEATING. Besides, THEY WILL TAKE YOUR TRADE IN AT HALF OR BELOW OF ITS VALUE. I / WE WILL NOT RECOMMEND......

Service

I just walked out of the dealer about 15 mins ago. I went in to service my vehicle but before I could even say what I needed, the young girl just told me to pull my car in "without asking what kind of car or what I needed done to it" then she turned and walked away, so I decided to go to the counter where another more older guy was and asked if he could check and see if I could get a GPS installed in my car then also an oil change, he looked at me with a serious face and told me to go home and come back later because he was really busy. "They only had 3 cars. I worked at a detail shop before and I know how to run the service department a lot better than how they do. So sad to see people like them represent such corporate/company.

In and Out

EXCELLENT.....quick fast and done!..........:

Great service and sales reps!!

I have been leasing my vehicles from Glendale Nissan since 1994. They are the best for good deals and service. I just recently leased a brand new 2015 Rogue SL AWD. What a great suv crossover. It has everything that you could ask for. Everybody that works there are very helpful, you will not be disappointed.

very very good service

Glendale Nissan Customer service got me in and out in a timely manner.

Review for Brent

I was very please to walk out of the dealer with a 2014 nissan sentra. I previously owned a 1994 honda accord, I am still in disbelief. Thank you Brent for the time spent in helping me get new a car.

great service

Dave Martin, one of the sales managers at Glendale Nissan is the best person I've ever worked with when it comes to buying a car. Glendale Nissan really knows how to treat a customer. I rarity sometimes these days. Thank you everyone for your help with purchasing my new Nissan Altima.

glendale nissan service department

Always quick. In and out john and manny ARE THE BEST

Clean facility

I am very happy for this time . Great service all over. Great Job every one.

Grade A a service

service is wonderful Manny is the BEST he is the REASOn i go to Glendale !!!!!! the buying expiernce was easy

Great Service

The service has always been the best,they answer my questions and teach me

great service!

Always great customer service. Very helpful and friendly.

Crear Service

Very nice people, helping you on everything and answering your questions.

great service again

great service, friendly people, & on time delivery

Outstanding Service Department

I've had great experiences with the service department--fabulous people overseeing everything. You just drive your car in and either leave or wait for it. They will call if there are questions or something unexpected, and they always try to get you the best price they can.

Woodfield Nissan

From the time I bought my car, to the time I get it serviced I love this place!!!!!!

No headaches

the entire process from walking in to leaving with a car of your choice was extremely easy

Best Nissan dealer in the Chicago area!

The best!!! No pressure, fair price, Second car we have bought at Glendale and we will go back.

2015 altima

Would sincerely like to thank Matt and finance department You helped me when no one else would Thank you Bob

Great service

Eric Lopez atendio me and gave me help in everything, exelente service, very explicit, very kind I personally recommend this dealer and Eric because I really felt satisfied with the big deal offered me

STAY AWAY!!!! STAY AWAY!!! Nissan needs to close this place

Worst dealership I have ever gone too! Beware of their internet scam (and specially anything Nea Danegelis and Bert say about inventory)---classic bait and switch! They advertise great price on a car and when you get there, it has been "sold" in half an hour! This happened twice! Further, you walk in and no one greets you or takes any interest in helping you. If you like to waste your time, by all means go here!

O_O What the...

I took a look at the car for a second, told I was gonna buy it. Obviously changed my mind in a split second, because there was no engine..

Terrible Experience

I recently bought a 2011 Nissan Juke and noticed when I brought it home that the fog light was shattered. I brought it back but they refused to fix it, the used car manager even yelled at my mother and I saying we did it even though we had the picture of it shattered on Cars.com. Then a month later my tie rod was lose even though I only drive the car roughly 5 miles a day. I do not recommend buying a car here!

Buying a used car experience

I saw a specific used car on line that I was interested in buying at this dealer. My husband and I along with our daughters, age 12 and 14, came along for the trip to the dealer. We pulled up to the building and parked the car and got out on July 19th at 2:30pm. I saw 2 men standing up the building and neither made any effort to help us and offer any assistance. They were wearing red polo shirts. We initially went into the building, but again, we found no one around to ask or talk to. We then proceeded to walk around the lot on our own to look for the specific car. Now, I only buy cars every 10 years and I didn't know if these men outside worked there or not. Well, come to find out later, they were car salesman as I saw them in the building later. This initially made me very mad. They saw us walking around the lot for over 15 minutes. We didn't know where used cars were located as it was not marked. t thought to myself, are we not good enough to buy cars from THIS dealership? I had to eventually ask another busy salesman to find someone to help us. A salesman came out from the building and luckily it was neither of the two that were standing by the building at the beginning our trip as I probably would not have bought the car that day. Overall, after we did find someone to help us, our experience went fine. Car was listed at reasonable price and we negotiated on my trade in vehicle. Experience took about 2.5 hours overall. I have been to several other car dealerships with better customer service overall. I specifically wanted this car so I have to grin and bear it, so to speak. If I didn't want a specific car, then I would have left the dealership.

Good selection of cars at reasonable prices

I am still working with them so scores may improve. I am shopping for a car, so I can't fairly rate the repair.

We arrived at this location looking to purchase a car on...

We arrived at this location looking to purchase a car on the spot. I take it that they judged us by what we were wearing, which was casual, but we were approached by a young man and had to ask him all the questions and keep asking him to show us more things while he stood around, his body language and tone saying that he really did not take us seriously. We proceeded to look around on our own and had to keep calling him over while he stood around texting behind us. Overall the customer service was the worst we have ever experienced. It was pretty funny seeing his and his coworker's faces while we drove away in our Mercedes Benz. Never going back.

Love my pathfinder

Bought a used pathfinder at Glendale Heights Nissan! I did my research and got the best deal. I love my car and there is plenty of room for my family

Love their service department

I moved away from the dealership where I bought my Altima, so I needed to find a good and reliable service department. I am so impressed with the service staff at Glendale and Jim the service manager. Everyone at Glendale is very friendly and honest. I will continue to use Them for all my oil changes and routine maintenance. And I will definitely purchase my next car here

I saw a Lincoln LS on line talked to Berry told him my...

I saw a Lincoln LS on line talked to Berry told him my problems and he said he can get me in the car so I drove out there over20 miles. As soon as I walked up he said that car had problems wanted to show me other cars instead. told him no I wanted that car then Berry told me how it goes through a safety inspection and all safety systems work I take it for a test drive and air bag lite on and rear brake light burned out told Berry about it he said they will not fix air bag ok I told him I don't think they did safety inspection he in promised and they will repair the light and door handle so I bought it. On the way home found out horn didn't work called Berry to add that to list he did and sign my copy but as of 15 days they fixed light and door handle but not horn I always get lied to about parts one time they left tools on floor of car and fuse door open told service man he took care of now my fuse door is broke and no horn when I call back in a few day to see about part I will let you know what wild story they come up with. Thanks Glen

What i can tell u is STAY AWAY GLENDALE NISSAN!! Finance...

What i can tell u is STAY AWAY GLENDALE NISSAN!! Finance ManagerSteve Havens. He is not professional at all!! He was keep adding some fees to make $$$. He is not good at all. He hes representing GLENDALE NISSAN SO BAD!! You better go buy car some where else or Be careful when u are going to buy car there. Beware

I had an issue with getting reimbursed after my wife was...

I had an issue with getting reimbursed after my wife was mistakenly charged for an oil change when we still had several complimentary services remaining. I left voice mails for the Service Director, who made every excuse he could think of to avoid crediting us for the $20 oil change. The actual work done was fine, I just found it hard to accept the fact that a $20 refund or credit was such a big deal. As a further note, this whole facility is filthy and so out of date I can't believe Nissan lets it stand.

unhappy

Made an appointment to see a car I saw posted. 1st I get there & the person is with someone else so I had to wait. 2nd they knew I was coming but they didn't even have the car ready. 3rd the car was doing a little shake that I wanted check & he tells me the car is as is but that they don't sell bad cars & that the car is pretty & real.clean! Really???

Good service and no pressure

It was a very pleasant experience. We were not pressured in any way.

OK but not great6

Saw a vehicle online and called to come see it the next day but when i arrived on the lot, i was informed it had sold the weekend befor. The salesman i was suppose to meet was busy so another salesman showed me similar vehicles. When i didn`t see any in the style and price range i wanted, i started asking to see different cars and he seemed to lose interest in showing me around. Probably won`t return.

Nice Dealership

Glendale Nissan had the largest inventory of used Murano's in the suburbs. My sales person, MJ, was very helpful and a pleasure to work with. I am enjoying my Nissan Murano that I purchased .Would definitely purchase another car through Glendale Nissan.

Not how to do business! Beware!

After a deal had been made to purchase the vehicle for their internet price, they insisted on charging doc fees/vin etch fees aka "dealer markup" that equated to almost $500 extra to the agreed price. Then with a signed buyer's order and the funds wire transferred they sold the vehicle out from under me for presumably a more profitable deal. Not the reputable way to do business at all. **Beware**

Ewald's Hartford Ford

I recently purchased a used Jeep from Ewald's Ford and just want to say what a great experience I had with Eric Enders. I just want to thank Eric and the whole staff at Ewald's Ford for making my lifelong dream of owning a Jeep a reality. My experience in purchasing my Jeep was awesome!! Eric went above and beyond to make it possible for me to purchase my vehicle. I want to thank him for taking the time to listen to my concerns and answering any questions I had. He also sent us to a new restaurant Mine Shaft for lunch and it was great! If you are looking to purchase a new or used vehicle I highly recommend checking out Ewald's Ford. The staff at this dealership were so upbeat and fun to do business with, not like some of the stuffy dealerships I have done business with in the past. Thank you so much!!

Glendale Nissan is the worst dealer I have seen in my...

Glendale Nissan is the worst dealer I have seen in my whole life. Customer service - 0, Quality of Work - 0, Friendliness - 0, Overall experience - A big zero. I bought a Pre-owned certified Nissan Rogue from them (along with the Nissan Security Plus extended Protection plan) on 1-Apr-2013. That was my biggest mistake.They handed over the car to me with the 'Tire Pressure Monitoring' light on. When I highlighted this (to the sale man 'Giorgio Ferrari') he defended saying that its showing the alarm as its cold outside. Next day it turned out to be a flat tire and I had to get frontal tires replaced (at whopping $500).Moreover, few days down the line when I switched on the Air conditioner (for the first time) it didnt work. It seems they handed over the car to me with a broken Air conditioner. I went back to them thinking it will be rectified (as I just bought the car) from them. But now the attitude of the dealership had changed all together. They demanded another $500 to fix that air conditioner.They sold me the 'Nissan Security Plus extended Protection plan' (for $2000) without telling me the fine prints.The only reason I bought a car from this dealership was due to the fact that I am new to this country and wanted to buy a car from a big dealership (as I expected some credibility from these big dealers). But this dealer (does all unethical things which he can) to get your business and will then just dump you.I will definitely not recommend them for any purchase/service.

fair price

I had basically negotiated the car price prior to entering the showroom. After the test drive, etc...the car was in fine shape and the deal was done in 10 minutes.

Bought a 2012 altima Received only one key Was told by...

Bought a 2012 altima Received only one key Was told by Mario to come back a week later and the other key schould arrive on Tuesday Called and No Key I contacted customer service was told they would get back to me Never received a call back This to me is a very bad way to do business I was told I dont have anything in writing when I contacted Nissan corperate I would never do business again with this dealership and would recommend that other buyers stay away In the end I ended up purchasing another Key on line and Midcity Nissan was great to get the new keys programmed My mistake was that I did not reseach the dealer on line I still cant believe that a dealer would put a customer thru this BULL for a key But the joke is on them as I was also going to buy another car now I will deal with Midcity nissan

OK overall

Purchased a 2010 Maxima. Test drove it. Found the tire pressure low, and the headliner coming apart. They fixed all those before the purchase. Found out a week later after purchasing new tires that one wheel was bent. After complaining to the new car manager who by the way is arrogant and rude, gave me service credit for the repairs at the tire shop. They also claimed that they changed the oil after my purchase, but when I pulled the dipstick out from the engine, it was very dirty. But overall the Maxima is a wonderful car, and Steve the finance manager, and my salesperson Kevin live up to high standards. Just make sure you point out any problems and inspect the cars as best as you can.

Certified Altima- low mileage

Large selection! Easy to work with. Very willing to negotiate. Very happy with our deal and our new Altima!

WARNING...Do NOT buy vehicle from Glendale Nissan

Terrible customer service. Not willing to listen to what I had to say, and was bad mouthing other nissan dealers. However, the internet sales manager didn't care to earn my business. Glad I didn't purchase a vehicle from Glendale Nissan.

Leased 2012 Quest

What can I say but "5" Stars! Worth the drive out from the South Suburbs. If you want to go to a dealership that is hassle free no pressure and gets the deal done to the consumers advantage then Glendale Nissan is it. Kudos to Larry what a great salesman!!!!!! No pressure to buy listens to your needs and makes them happen! Larry we will definitely be back for future purchases with you! Thanks for making the car buying experience enjoyable after many hours at other dealerships your deal could NOT be beat!

Great Car Buying Experience

Sales staff was very easy to work with and I never left pressured through the car buying process. Easy to work with and I love my new Nissan!

Great Car Buying Experience

The sales staff was very helpful and at no point did I feel pressured. I was able to work with them and I feel I got a great deal!

never ever more !!!! after rotation all screws on my...

never ever more !!!! after rotation all screws on my whells was loose !! unbelievable !!! I almost died . KEEP AWAY from Glendale Nissan Illinois !!!! Deserves ZERO stars !

Willing To Deal

We purchased a used 2011 Nissan Altima SE with low miles, and found for this vehicle that they were willing to negotiate, as we already had a loan with cash for full purchase as a Sign And Drive.** Note that the Nissan Certified Pre-Owned warranty is available, but EXTRA $$ On Advertised Prices!** We drove 2 1/2 hours from Wisconsin to this dealership, and 2 other dealerships that day would NOT negotiate much. Worth the drive!

Rick Darcy

The salesmen at this facility did everything they could to help me out.

They quoted me a price $1000 higher then other internet...

They quoted me a price $1000 higher then other internet quotes. I showed them other quotes and was told that it was not true and a trick from me to walk into a dealership (a lie as I later found out and bought a car elsewhere). They also impose a over $200 fee for "dealer etching" VIN on the window!!! After leaving, I then kept getting called regarding them potentially lowering the price, but never got them to itemize the cost and out-the-door cost in email. No thank you. If you like to haggle, this might be an okay place, but I did not have a positive experience.

I was pleased with the openness of the dealerships...

I was pleased with the openness of the dealerships salemen and did not feel pressured in anyway. I got a great deal on a slightly used car for less than I thought I could. I'm thrilled with the car and would have no problem recommending them to my friends. The service department is overly accommodating, polite and work quickly.It was a fantastic experience.

This place will take you to the cleaners. I've spent...

This place will take you to the cleaners. I've spent thousands of dollars on gaskets that they can't put on correctly. They'll fix your leak, and cause another one so you can bring it in again so you can give them all your money. I will never buy a nissan again due to this. I had a timing belt changed and that seal leaked after 9 months. Guess what? They said it was out of warranty because I had 12,200 miles on it since that service. 200 miles over and they can't seal the timing cover correctly. Each dealer will lie to you and say it wasn't their fault. Glendale Nissan, YOU SUCK!!!Ford here I come.

Worst car buying experience ever. Full of lies and false...

Worst car buying experience ever. Full of lies and false promises. Renegged on verbal agreements. Added unwanted services at the signing. Service department was extremely slow and pathetic. Sales people were cold and unfriendly. Larry the sales manager was the worst person I've ever dealt with in the car buying business. Never returned any phone calls. Terrible customer service. Stay away from this place!!

Glendale Nissan is TERRIBLE!!!! STAY AWAY! I drove...

Glendale Nissan is TERRIBLE!!!!STAY AWAY!I drove nearly 4 hours out of my way to look at a Navigator and was lied to multimple times.I called the night before to confirm the vehicle was still there, and to verify that out of state financing would be ok. Kelly P said absolutely, No Problem whatsoever.When I arrived at the dealership, within the first 3 minutes, Kelly said that there may be an issue with out of state financing, and that we should start a credit application first. - Bear in mind, I had not even seen the car, or driven it yet!I told her that I was not doing that until I could see/drive the car, and that I was serious about purchasing it, and did have a sizeable down payment. ( I had about 95% of the asking price in cash with me!) Upon seeeing and driving the vehicle, I noted numerous problems- all electrically related. The interior illumination did not come on when the headlights were turned on, the tracton control would not turn off, the check engine and ABS Lights were also on. These were very obvious issues that should have been addressed by the dealer before this vehicle was even on the lot. I had no problem paying the posted price of the vehicle (it was fair, and I was told that it was there absolute bottom line several times) The price was fair for a vehicle that did not have these issues. I asked if these issues would be taken care of at this price, and Barry said that the margin was really tight, but they could maybe take off $100.00.This comment was extremely insulting, as I am ASE Certified in Advanced Automotice Electronics, and know that these issues could all cost several thousand dollars to repair. After driving the vehicle, I thanked Barry, and told him that I would have to pass on it, because of these issues. I said that maybe if the vehicle was 3-4 thousand less, that we could talk, and left it at that.At this time, Kelly P was walking out to see how the test drive went, and before I could say a word, she said just a minute and went to talk to Barry about our test drive. I was going to be considerate and thank her as well, but when I walked towards her and Barry, she went the other way, and basically gave me the cold shoulder twice.I left the dealership and began my long drive back home. About 10 minutes later, Barry called asking if $2500 off the price would work. (Even though I was told that the listed price was absolute bottom dollar / margins were tight)Again, I said I was serious about buying when I came into the dealer, yet they did not even respond to my offer of 3-4 thousand less at the dealer, and let me leave the lot. They were more interested in playing games, and missed their chance.I told Barry NO! 3-4 thousand less was my offer at the dealership, with all the issues the vehicle had.I had now left the dealership, and was on my way home, so now that I would have to come back, I said 4-5 thousand less.At this point Barry got a real attitude and a rather unpleasant tone, I told him twice more that I would pass, at which point he hung up on me.Bottom line - Glendale Nissan would have likely made a sale if they listned when I told them that I was a serious customer, and considered my offer on the lot. Instead, they failed (miserably).This dealership is very dishonest, and would rather play games than work with serious customers.Glandale Nissan overlooks and ignores blatantly obvious(saftey) issues with their vehicles, and is definately a "quantity over quality" dealership.STAY AWAY FROM THIS DEALER!!!!!!

Went to this dealership to purchase suspension parts for...

Went to this dealership to purchase suspension parts for a damaged 2009 Versa. They charged more than 50% over the MSRP for the parts ($380 versus $250) and were unwilling to "price match" (their words) what Nissan says they should be charging. Other dealerships in the area did not stock these parts and would have to order them and they took advantage of this situation to make more money.

Best Price on an Altima because I guess they are a high...

Best Price on an Altima because I guess they are a high volume Nissan Dealer, friendliness was ok. But it was not as important as getting the price I wanted. I would come back and I would by another car from Glendale Nissan. I love my Nissan Altima rides great!!!

I will never go to this store they treated me like...

I will never go to this store they treated me like crap....I bought somewhere else and will tell everyone to shop elsewhere.........

I recently purchased a new 2007 nissan maxima from kelly...

I recently purchased a new 2007 nissan maxima from kelly Gilman. this had to have been one of the most pleasurable and smoothest transactions i have ever had at a dealer. I got a great price, and was treated excellent by kelly. She made sure all my questions were answered, and didn't do the typical "high-pressure" sales thing car dealers do. i would highly recommend this dealership..andmake sure you ask for kelly when you go!!