Glendale Chrysler Jeep Dodge

4.6
Overall Rating

Customer Service: 4.7 Buying Process: 4.4 Quality Of Repair: 4.7 Overall Facilities: 4.8


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Managers are very caring professionals

0
Mandy Bee on 02/27/2016

The manager, Mike Hatfield was a total professional. He took my concerns an went above and beyond my expectations. If only all managers were like that.


Great service !

5
Jeff on 02/26/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great customer service. Cedric my salesperson went above and beyond to make sure I was taken care of and kept up to date on my vehicles progress even tho he was very busy.


Sales and Service Departments came together !!

5
LinDY on 11/16/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Arrived in town on Friday and 5:50 pm for a funeral on Saturday and my Jeep broke down. The salesman (Jerry) that greeted me in the lot introduced me to the necessary service department staff and followed through to make sure that I was taken care of. The service department staff was very cooperative, accommodating and pleasant to deal with. The rental car was great and very convenient. Even though mine was an old Jeep, they treated me as if I bought a new one from them. Top notch staff !!


Excellent Service

5
Kevin on 11/16/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent service! Dee Dee in the Service Department was outstanding. By far, the best service representative I have ever worked with. She was very friendly and ensured everything would be taken care of.


FASTEST and BEST car buying experience EVER!!!

5
Kat W on 09/29/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My husband and I buy and trade new cars every 2-3 years and we bought our first JEEP from Glendale and the experience was AMAZING. It was by far the fastest car buying experience we have EVER had. Including the time it took us to test drive several JEEPS, we were in and out of there in 2 and a half hours. WOW! Everyone was extremely friendly and greeted us with a smile. Jill Record was GREAT to work with. She had our best interest in mind. She was not pushy and allowed us to take our time in our decision making after never owning a JEEP before this was a big decision for us. Her knowledge of the brand was remarkable. She was extremely helpful when helping us decide what was right for us. If you are looking for a non pushy, has your best interest in mind, caring and has amazing customer service, then Glendale is the place to go. This experience will forever make us part of the Glendale family. Our only choice when buying a newer vehicle. Thank you Jill and the rest of the staff at Glendale for this was by far the best car buying experience we have ever had.


Great Experience with Service Department

5
Ryan G on 09/16/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Glendale Jeeps express lane oil change is Great!! I was able to come in without an appointment and they had me out of there within the hour. I also have taken my jeep to other dealers and they have told me I needed the oil changed ever 3000 miles, but with Glendale they give you the true time you need between oil changes and have helped me save a little money.


Dodge Durango

4.8
Durango Driver on 09/16/2015

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Recently bought a 2015 Dodge Durango at Glendale and love it! Just getting my first service work done here and am very happy with the experience.


Customer since 2002

5
Chrysler Buyer on 09/16/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Bought 2002 Chrysler Sebring at Glendale 13 years ago and have been getting my service work done here ever since. Great people and service.


New customer, not going back to old service shop!

4.7
New customer on 09/16/2015

Customer Service: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Recently started getting my service work done at Glendale and have been very pleased with the customer service and repairs.


Happy Jeep customer

4.8
Glendale Jeep customer on 09/16/2015

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

i have leased 11 Jeeps here and gotten all my service work done here as well. Couldn't be happier with my experiences. I have even recommended the dealership to friends and they have also become loyal Glendale customers.


RAM Service - very nice!

5
Mark RAM truck on 09/16/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had never gotten service done at Glendale before but they were able to order the part I needed and get my repairs done quickly and conveniently.


Good experience

4.5
Justin on 06/22/2015

Buying Process: 4.0 Overall Facilities: 5.0

Nice place stayed open so we could finish. I believe I received a fair price, 4 star deal, not quite a 5 star price:). Alex was super helpful without being pushy and kept the keys coming quickly as we shopped. I would easily and happily recommend Glendale to my friends and family.


Great Staff & Facilities, very knowledgable

4.5
Ethan on 06/12/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 3.0 Overall Facilities: 5.0

Josh Worley helped me out in picking my new Ram Truck. He was great through out the entire process, and was able to answere every question i came up with. I would recommend anyone to give Glendale a try!


Volkswagen routan

5
caseyjean on 06/11/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Alex helped us out big time. I had been shopping around at other dealers and out of all of them this was the only one that actually treated me like a person and not a girl that doesn't know what she is doing so thank veryuch.


Wonderful experience way above others!!

4.7
Brian on 06/04/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Josh Worley was very respectful and not pushy while I asked questions about different cars I was looking at. He knew all aspects of the crossovers and trucks I was interested in. Even though I did not buy that day, he walked me through 95% of what was going on, what could have happened, and the overall process. I will be referring him to my friends!


Alex Feltner and Eric were awesome

5
Schaef on 06/01/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Alex was professional and put forth a great effort to earn a new customer. He was prompt, genuine and true to the Jeep brand. Eric, the sales manager, also is a great person to have a car-buying experience with. Both Eric and Alex sold me on my new Jeep Cherokee and the Glendale CDJ dealership. Please ask for them so that you can experience what so many have raved (including myself) about at their dealership.


Awesome helpful service

4.3
packfan on 05/29/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

I don't usually bother to leave reviews but the guy I talked with about a new truck and how financing would work etc (his name was Josh Worley) was so professional, helpful, and generally easy to deal with that I had to give a shout out. I was skeptical about whether I'd pull the trigger on this purchase but he walked me through my options and made it easy to decide without putting pressure on me. Overall a charming and friendly salesman I'd recommend highly if you're in the market for one of their vehicles.


Great service by salesman, Josh Worley

5
MikeG on 05/28/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Josh Worley did an exceptional job selling us our Ram truck. He was friendly, prompt getting information to us, and easy to work with in all aspects of the deal. He even answered questions quickly after the deal completed and we had the vehicle. We will certainly buy our next vehicle from Glendale.


Amazing Service, Excellent Deals!

5
Marie on 05/28/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

From the moment I arrived at the dealership I was treated with the utmost kindness. My salesman Cedric was awesome! I never felt any pressure to buy and he made sure I was aware of all my choices especially being a new mom. Ultimately I purchased a Jeep Grand Cherokee and I love it! I am very happy that I chose a dealership that focuses on service and I am even more thrilled with my excellent salesman Cedric and his focus on putting the customer first! I will purchase all of my family's car's from Glendale going forward!


Great salesman, Josh Worley

5
DDGRUBBS on 05/28/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Josh Worley was very friendly and provided great customer service during our recent purchased. He found us just what we wanted, a beautiful black Dodge Ram. He worked with us and got back to us in a timely manner when we had questions about different vehicles or options. We will buy our next vehicle from Josh Worley at Glendale!


Great shopping experience

5
jmckenzie on 04/01/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I hate having to shop for cars! It stresses me out, but coming to Glendale simplified the process. I wanted a used car and wasn't really sure what car I wanted. My sales man Cedric really helped me out. He listened to what I wanted and helped me find the best choice for me with no pressure. I am very satisfied with my experience at Glendale and will be back for another car.


Terrence Weeden makes dreams come true!!!!!!!

4.7
Tab on 02/17/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

I finally got my Jeep Wrangler. They made an awesome deal that I could not refuse. They took care of me. Terrance even bought me a snack while I waited for my new wrangler to get cleaned up. I love EXCELLENT customer service and that's exactly what I got from Terrance at Glendale.


Great Place

5
Kevin H. on 10/25/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I would recommend this dealership to anyone. Nathan was my salesman and he was great, I feel like I got the best deal and he was honest with me! I love my new Jeep. The sales manager and staff was really nice too and I will never buy another vehicle from anywhere else!


Dealership Does Not Honor Online Advertised Price

1
Dissatisfied Shopper on 11/02/2013

Customer Service: 1.0 Buying Process: 1.0

Online salespeople (2) refused to honor price for a Jeep they had advertised on cars.com. Oh, they were all over trying to sell it to me - until I told them I'd take it for the advertised price. They backed off real quick and said the advertisement was a "typo". Can you say Sears?


LOVE my truck, NOT my salesman

2
Tattoodchik on 09/11/2013

Customer Service: 2.0 Buying Process: 2.0 Overall Facilities: 2.0

My overall view of the day I bought my truck...I knew what I was looking for, and knew what I wanted, but would have enjoyed having a salesman that would have actually SHOWN me a thing or two about my truck. Like, maybe explain how to work all the fancy controls, and how to engage my 4 wheel drive system, how to work my hands free phone system, and maybe where to locate my spare tire and jack. Not always crystal clear on new cars and trucks. Especially for someone who has never had a fancy rig. My salesman left a lot to be found by reading the owners manual once I arrived home with my truck. He didn't seem to really know anything about my vehicle at all really. When I asked questions, I felt like he was guessing answers as well as I could have. Moving forward to financing, I'm just glad that I had done my research beforehand and had spoken to several lenders prior to going to the dealership to purchase my truck. I was initially quoted a high interest rate when my credit is outstanding. I had quotes from other lenders in hand when I walked into the dealership, and once I presented them to dispute the higher rate, my rate was then dropped significantly to compete with my lenders. Once I had a rate and payment I deserved, we moved on to signing papers and closing the deal. I suggest to anyone buying a car, do your research, get your quotes, and present all this to ensure you are getting the best deal and best rates you can.


Threatened for making this review

0
Disappointed in Glendale on 05/20/2013

I was threatened for making a negative review regarding car dealership visit experience. Received email threatening me for making a negative review, although my review was truthful. I GUESS THEY THINK IF THEY INTIMIDATE PEOPLE WHO SPEAK UP THAT THEY WILL STOP SPEAKING UP. I am researching the i.p. address from where the threatening email originated.


best experience ever!!!

4.7
tanya jones on 12/13/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

i have shopping anxiety


$70,945

Mileage: 17

Color: Other

Transmission: Automatic

Body Style: SUV

City: St. Louis, MO

Engine Type: Hurricane 3L I-6 gasoline direct

$70,630

Mileage: 10

Color: Other

Transmission: Automatic

Body Style: Pickup

City: St. Louis, MO

Engine Type: HEMI 5.7L V-8 variable valve con

$52,080

Mileage: 5

Color: Other

Transmission: Automatic

Body Style: SUV

City: St. Louis, MO

Engine Type: 1.3L I-4 gasoline direct injecti

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