Glenbrook Dodge, Chrysler, Jeep, RAM

Korban is awesome!!!

Went above and beyond to make sure my expectations were met. Would highly recommend him to family and friends. He's amazing, will be back again

Chris was amazing, he knew all the answers to my questions

Chris was awesome. I have purchased multiple Heady duty Ram trucks and he knew exactly what I wanted. He answered all my questions and was very patient during my deliberations... I will send all my business to him in the future..

Great buying experience and excellent sales service

Our entire experience from beginning to end was pleasant. We found Glenbrook Dodge online and the website was very user friendly. We found some vehicles that we liked enough to travel to the dealership. We had an excellent sales person - John Wright. He was full of information and went out of his way to make our experience outstanding. We will definitely return to Genbrook Dodge and the same sales person for our next vehicle purchase. It was worth the drive!

Good people, good place

Melissa Poore is a great salesperson and a great person. She knows how to get things done and always makes it seem so effortless. She is very knowledgeable and if she does not have an answer she will find one!

Amazing job

Melissa was outstanding in working with me. She helped make the process a very smooth one and I would highly recommend her to all my friends and family looking for a vehicle

Pacifica Purchase

We purchased a new Chrysler Pacifica through the Costco buying program with the help of John Wright. Our experience was very positive. The purchase was handled in a very professional and efficient manner. We are very pleased with the vehicle.

A great experience

Korban was excellent and very informative. He made my experience a great one with a lasting impression. I will definitely be recommending friends and family to him! Five stars all around!

Nothing short of a very good experience

Korban helped me with every question that I had. He answered every question never had a clueless answer. He was also very friendly. I highly recommend Korban!

Over charged $12,000 used

Found out today I was over charged 12,000 dollars for a used vehicle. They were nice people to deal with I just had no idea they were scaling me. They sold me a 2015 used jeep Cherokee with 20,000 miles Jan of '16 for about $32,000 I found out from another dealer. I owe $28,000 left on it . blue now also says it's only worth $16,000 now . I'm very disappointed in Glenbrook dodge and sales person (Sean) . I wish they would've just sold us a brand new one instead of telling us what a great deal we are getting . I went to a dealer cause I thought that doing so I wouldn't get ripped off . I'm filing with the BBB. Probably not do any good but I'm warning everyone I know.

customer service

Recently purchased a new jeep from Brent Stuckey , Brent was extremely helpful in this purchase , his expertise was right on , we really appreciated his straight forward response to getting us the best possible price and following up with all our questions !! We had called in twice before we got Brent, the other two salespersons did not put us in the system so they lost our cash purchase of the vehicle,,!thanks again Brent for your help with our purchase !sincerely Kenneth FryeSusan Jacobsen

purchased a new dodge ram 2500 diesel

Kasey shirey strived to make our buying experience a great one. He gave a great trade in and found a low interest for our loan. We will continue to work with Kasey and the team for future purchases.

Bait and switch

We drove from Ohio 2 1/2 hours away, because we seen a Hummer on their website, and on ebay classified ads, looked great, just missing a few details about the hummer. They advertised the hummer but forgot to mention in the ad about the back door not opening, and the rear back hatch door wouldn't open oh and the sunroof only worked sometimes and the door handles had been screwed on with screws, and the dead battery. A few dents not shown in the pictures some of the interior trim was beat up as well chrome peeling off and oxidized. Employee said it acts like it wants to die at stop lights, sounds like it doest want to idle right. Troy was great, a customer might have not known some of the details about this vehicle. Long story short stay away from the hummer and don't be lured in by pretty ads.

Paul and Judi

We had a great experience purchasing our new Chrysler 300 from Troy. He was extremely helpful and very efficient. We would purchase again from Glenbrook Dodge because of Troy.

Brought 3 cars from Matt M.

Every time I need a car I always go to Glenbrook Dodge !! I have always had a great experience !!! No pressure and make sure that the customer are satisfied .

Used car problems

I don't usually write negative reviews. But I hope no one else has the experience we did.This might be a good place to buy a new car. They have a big inventory and the sales staff seems friendly and knowledgeable. We bought a used car.A few months after buying it, it stopped at an intersection and wouldn't restart. After consulting a different service department and looking at Carfax, it seemed like the issue might have been preventable.Long story short: I contacted Glenbrook by phone and letter, asking them to look into this. I was told that Carfax had made an error. We spent a bunch of money on a used vehicle with under 40,000 miles that broke down and cost $800 in repairs and $100 in towing less than 3 months after it was inspected and purchased from Glenbrook. It seems suspicious that they say CarFax made an error.Also, the business manager went through the paperwork really quickly and sold an extended warranty without my husband realizing it. My husband was able to go back later that day and cancel it. But, I think the staff needs to be more clear in the future about pricing so people don't buy these warranties without realizing what they are buying and how much it costs.Also, we were able to refinance and get a better interest rate. Check the rate you are paying on your loan.

The perfect salesman!!

Korban did the perfect job to make sure I was comfortable in what I wanted. He was very understanding and honest about the vehicles I was interested in. He was not pushy at all and let me ask all of the questions I needed. He listened to what was important to me and I couldn't have asked for anyone else to help me out!!!

Great service!

Brent was knowledgeable and friendly. He was very helpful and I would definitely refer a friend or family member to him and to Glenbrook Dogde.

A great experience

I had a great experience at this dealership. Brent Saylor was excellent to work with.

Brent Saylor was awesome!

Brent took great care of us! Would not hesitate working with him for all our future purchases.

Full service and preventative maintenance for Dodge Challeng

Had oil, radiator, differential, braking system, AC, all checked and serviced by the fine professional employees at this Glenbrook Dodge facility. Won't trust my Challenger anywhere else.

Great

Great dealer in and out fast told them what I wanted to do it was done not the normal dealer crap will deal with them again ....... 3 hour drive from my house well worth the trip

Major Service Repairs

The entire service repair process was quick, thorough and on target. The service coordinator demonstrated clear and frequent communication at all times and a willingness to listen. Turnaround time was fast as well. A clear step ahead of others on all fronts. When another dealer could not call back, Glenbrook came thru. In fact, by the time they did, the repairs were completed. Wow.Mike - VP of Customer Service and Support - Major online retailer

New Car

Very helpful, friendly. Salesman was knowledgeable, He took the time to answer my questions, phone calls, responded in a timely manner. Overall I am very pleased with this buying experience.

Wonderful Service

I came from out of town and needed an oil change. I got in right away without an appointment and needed updates to the car. Thank you, for the timely and professional service.

love my jeep limited

I would for sure buy and recommend Brent S to everyone he made buying a Jeep the best experience ever. Thanks for finding everything I wanted.

New Brakes Last Minute

Was in FW for dsughter's graduation from Chicago. Brakes were grinding on trip in & felt unsafe driving home next morning. Called Fri night to make appt & explained situation. Becky in Service was great & got me in first thing Sat morning & finished before I needed to head back to Chicago for work. Friendly staff!!!

Great experience getting a car!

Extremely helpful staff that care about you getting the car you're looking for. Good selection with good prices. I would definitely recommend the dealership.

Great service and always there for any question you have

Came to this dealership from Ohio have great prices and willing to work with you to get you the best price would highly recommend them

Buying a car

Glenbrook Dodge is helpful and friendly. They want to make sure you get and want the car you are looking for. They let take the car I was thinking about for a few hours to make sure that was the one I would be happy with. It turned out the I picked a different one and then bought it. I have bought the last 3 cars from them. I will and do recommend them all the time.

Smoothest New Car Purchase Imaginable

We are very pleased with Glenbrook, and love our new Jeep Patriot. Brent Stuckey was outstanding and we will most definitely recommend him to everyone we know. I just cannot imagine being able to purchase a new car any smoother than our experience. No games, no gimmicks, no tricks. If you are looking for a vehicle, don't waste your time going anywhere else.

Glenbrook Dodge is an Indiana oasis for this Chicagoan

Imagine having the dreaded "Check Engine" light blinking at you when you're 200 miles from home.That's what happened with my 2010 Dodge Challenger Rallye SE. It was Sunday night when the dreaded light appeared. The following Monday morning, at 7 .A.M. I limped into Glenbrook Dodge in Fort Wayne without an appointment. The cheery technician asked if I have a warranty (I did) and said, "We'll have a look for you."NOT ONE HOUR LATER...the technician came back and said an EGR valve needed to be replaced (for a $100 deductible), but that the car was safe to drive around town until my next payday. He also suggested cleaning the fuel injectors and throttle-body, which didn't seem unreasonable at 51,000 miles.When I returned for service, the friendly staff serviced my car and had me on the road within 3 hours or so. I drove back to Chicago and...wait for it...got 31 M.P.G. highway from my well-maintained V-6 Challenger.I'd buy a car from them or ESPECIALLY go back for service in a heartbeat!

Satisfied customer !

The sales man that I dealt with "John" went above and beyond & exceeded my expectations on locating and securing the truck of my choice . I would recommend this dealership and sales man John Gustafson if you want suburb service , & a saleman who goes above and beyond to make sure your happy and satisfied !!

Great experience with great prices

Great experience with salesman. Offered me a very fair price for my trade in. And got the price of new vehicle where I needed it. So overall great experience.

Outstanding!

The Service Dept at Glenbrook Dodge is the BEST around. My vehicle has been serviced here several times and has never ran better! Becky was not only professional but she went out of her way to make sure my service needs were met. Brian was pretty awesome too! Thanks Glenbrook Dodge!

Great Car Buying Experience!

Paul Nichols bent over backwards to get me approved for a vehicle!! I am very picky and he spent a lot of time and worked hard to get me into a vehicle that I love !! Paul is the best salesperson I have ever worked with!! Thank you Paul and Glenbrook Dodge!!!

Great experience, very good service, thorough

Our first oil change and inspection experience was extremely positive. The service was great and thorough. The customer service was exceptional, friendly and personable. We will definitely return.

Poor Service / Not Trustworthy

I live about an hour away from Fort Wayne. I found a truck on auto trader that I liked. I contacted the dealership to set up a meeting. When I arrived for prearranged meeting, the truck that I was interested in was driven over the weekend by the sales staff and not even cleaned up. We took it on a test drive and liked it. I though I could just take it through the car wash later so wasn't too worried about the dirty condition. We sat down to talk price, the salesman asked what my trade was worth. I explained that I was looking for a fair price, but didn't throw out a number. They came back with an insulting offer for my trade. I told them it was worth much more than that and the comment that I received in return was "20 minutes ago you said you didn't know what it was worth". I relied and said that doesn't give you the right to screw me on it. Anyway, we negotiated a fair price, and we continued with the deal. Eventually we started talking financing. I told them that with my excellent credit that I wouldn't accept anything less than 2.99%apr. They came back and said they were able to do that. We shook hands and started drawling up the paper work. In the meantime my wife and I went to lunch. While at lunch our cell phones started ringing from various financial instructions because they suspected fraud. Long story, short, Glenbrook used the wrong social security number. When one loan was denied they continued to try our information with several other loaners. They repeatedly denied our credit because of the inaccurate information. They finally corrected the numbers and submitted the loan. The rate came back at 3.49%. They was very frustrating to me. If I could go back to that moment in time I would have stopped the sale and walked away, but I didn't, I continued with the deal. Now here we are, three weeks later, I have been to the BMV three times trying to register the truck in my name and get plates, every time I go they tell me that Glenbrook still has not done the title work. I continue to reach out to them to try to resolve these issues.

Great service and very helpful

I have dealt with Brent Stuckey a salesman there several times and he has always been very helpful and great to work with I would recommend him to anyone who is looking for a new or used car!

Wonderful

when I first bought my car LT and Todd Macon made itHappen they were both so sweet and very helpful. Loved the service and loved the car. My car had check engine sign and I had toGo drop it and the service guy was very helpful and nice. I passed by the sales and Todd was trying to see if I need help with anything else. He was awesomeWill recommend this dealer anytime.

Rebecca is great!

Rebecca is an asset to your dealership! She took great care of me. You really should have more employees of her caliber working at your dealership. TY

Rebbeca Dodd made my experience the most amazing experience.

I was worried, stressed and confused and Ms Dodds was professional , experienced, pleasant and calming she was the very best experience I ever had at a dealership

Wonderful experience

Glenbrook is a wonderful dealership and has a very tentative staff. I would recommend anyone to go to buy a car there, wonderful managers who are very interactive with the customers.

Excellent Service!

My experience in buying my new town and country was amazing! My sales representative, Korban did everything he could to make sure I had nothing less than a wonderful experience and made sure I got exactly what I asked for!

Great, efficient service!

The friendly and knowledgable staff at Glenbrook Dodge are fantastic. They take great care of my car AND me! Repairs to my car are never fun but your team makes the process much less painful. Thank you!!

Great experience

I bought a jeep from there and it was a great experience. My salesman is knowledgeable and not to pushy. I would not hesitate to work with Jeff again for my next purchase. He is easy to work with and listens to what it is you need!

Great experience with Brent Stuckey

Overall great experience with Glenbrook Dodge. Brent Stuckey made us feel very welcomed and was very knowledgeable and helpful with all the vehicles we looked at. We let him know what price point we wanted to be at and the type of vehicle we wanted to be in and he nailed it getting us into a new Jeep Patriot that met all of our needs. Brent made the car buying experience very enjoyable and I look forward to doing more business with Glenbrook dodge in the future. Thanks Brent!

Just got the keys!

Had an amazing experience with Brent, excellent service!! He did everything for us and recommended what we needed and found the truck that spoke to us! Could not of ask for a better experience!

Excellent- Made the car buying experience hassel-free

I work a tremendous amount of hours at work, and time is not something I have to waste. I came in, Lamont Mills showed me a vehicle that met all of my needs, took it home for a test drive, came back the next day. They gave me a fair price, had all the paperwork completed and ready to go; it was the simplest, straight forward experience I've ever had buying a vehicle. I would strongly recommend Glenbrook Dodge and my salesperson to anyone!

Great customer service!

Very pleased with the customer service at this dealership! Everyone was friendly and made shopping for my jeep easier! Korban was very outgoing and helpful during this process! He kept in touch with me through the weeks that I had been vehicle shopping and found me my dream jeep! He made the process quick and easy and I was in & out and on the road with my new wheels!! Even after my purchase Korban had followed up to make sure I still loved it! Of course, I do! Thumbs up to these guys!

new car purchase

Purchase a new 2016 town and country from Paul easy to deal with and smooth transaction with dealership. Will definitely buy here again. Thank you

Service Department

Glenbrook Dodge made the servicing of my vehicle painless. The Service Department scheduled my vehicle to be looked at right away. Once the vehicle was in, they diagnosed and fixed the problem the same day! The people in the service department were very kind and courteous! I received excellent service. Thank you!!

Repair service

Tabbittha And Brain did a great job on solving and repairing my 2009 Charger many thanks to them they did their job and told me what to expect before the work began and their knowledge of the work that need to be done

Excellent customer service

This is my fourth vehicle purchase in 12 years and our salesman John made my buying experience the smoothest ever! It was so easy, my husband ended up trading in his truck for his dream truck!! It is a very relaxed atmosphere! ....and Lamont was so funny!! It was great and I've told everyone I know how well we were treated!

Recall & warranty work

I had a great experience at Glenbrook Dodge Chrysler Jeep. Brian, Justin and Becky are very helpful and they got me in and out on two consecutive days with a minimum of downtime. The shuttle was convenient a couple of times also, Jim was very congenial driving the shuttle.

Jeep in shop 7 times!

My jeep has been in the shop 7 times. Got a new one, so I don't have to deal with the old one anymore

Recall Compliance

We had our Chrysler 300 serviced for a recall on the driver airbag deflator this past weekend. Service was fine except our hood was left up and as we were driving home we had to suddenly pull over and put the hood down which was dangerous. They also left the plastic that covered the seats and the paper that covered the floor mats all in tact in our vehicle- not the best experience, but it was for a recall so we had to go to this dealership.

Service with a smile!

I was very pleased with the work and also the EXTRAS. Someone had cleaned the front floor mats and then washed my car. What a nice thing to do. The office staff was very helpful and Jim was great taking me home and picking me up. It all made me smile. Yes, I'll be back and get that oil change.

Quick, Easy new lease

If you are looking for a new car, go see Korban at Chrysler Jeep, he got back to me right away, and was super friendly. I looked at a jeep on Sunday and Mnday evening I drove it home. Process was super easy, and not a hassle at all. Compared to other dealers in the area, this one was great to work with.

Excellence in all aspects

Glen brook dodge is a fantastic dealership to get you rolling in a brand new car at very reasonable prices. Joe Peyton of glenbrook took great care of me. Being a first time car buyer, he helped me with a car in my budget and to help me start building my credit. I will be always going back to glenbrook for my car needs.

Car maintenance

The service department did a great job. It took a couple of visits to straighten out what was wrong with my Chrysler 300. The staff was courteous and did a great job once I was able to figure out why the alarm was being triggered. Brian is a great manager willing to take a few minutes to answer customer questions at anytime.Neil

Quick service for out-of-towner

Needed brake job before returning home to VA. When I arrived, they validated the break problem and after explaining the problem, immediately began the repair. Very professional, friendly, and thorough. If I lived in Ft. Wayne it would be the only place I would take my cars for servicing.

service excellence!

Was very impressed with Mr Josh Triplett very informative and let me know about the safety recall on my Journey have an appointment set up on Saturday the 19th you need more service represenative like Josh on a scale of one to ten he gets the 10! Thanks again for the best customer service !Sincerely Peggy Rebeck

Great People to work with

Great Experience!!!! I would definitely tell people about my experience there and recommend them to everyone I know and I am not going to buy my cars from anywhere else but Glenbrook Dodge from now on.

Outstanding Salesperson!!!

Sales Person Joe Payton was outstanding. Finance manager Angel Bahena was outstanding. Never rushed anything. Answered all questions and concerns and a very timely manner. Did everything they could to make deal happen. Upfront and honesty. I highly recommend anybody visiting glenbrook dodge to ask for Joe Payton. Very Happy with overall experience. Look forward to dealing with Joe and Angel again.

Personable. Friendly. Knowledgeable.

Friendly and personable experience. Good impressions from staff. Felt cared for by staff. Would recommend to others. Transaction time was effecient. Pleased with experience overall.

Second car purchased from Glenbrook Dodge in 2 years

Great salesman (Drew) was well taken care of and got a beautiful car at a great price. He was able to get me top dollar for my trade on top of the smoking price for the new car.

I got my dream car!

Korban was very helpful and eased my mind. I've never bought a new car before and he made it so easy. He was very thorough and I left feeling confident about my purchase. I would recommend Korban to all my friends and family. I'm completely satisfied with the entire experience.

Korban is amazing

Korban helped me pick out the perfect car for me. He had my car detailed, added tint to the Windows, and did it all in a timely manner with a happy attitude. Choose Korban if you are in search of a new vehicle!

Amazingly awesome

I gave my rate because they was all very helpful and sweet to me and my boys and jason campos was the friendliest person that i have ever bought i car from i will recommand him to everyone looking for a car thanks very happy

They dropped the ball...

Called and scheduled a premium car detail which was sent to me in an email long with a coupon for tire rotation and buy a wiper and get one for a buck,well when i arrive after driving from Ohio i am told we cant do the premium detail cause we dont do it we send them to another place to do it and they aren't open. Would not you schedule an appointment knowing the hours of operation of the place you are sending your customers??The wipers were not the factory OEMs but some cheap gas station wipers blades i could have bought cheaper anywhere, I assume they did rotate the tires.Second time and last time this place does this to me...

Did more then required

Had an extended warranty (2011 3.6l) issue causing a misfire fault (302) on my ECU. The fix was to replace the front Valve head. They were quick to replace it in 2 days with the heads in stock and also did a free alignment check while onsite as well as wash the winter salt off when completed.I do have an issue with dodge not doing this as a recall for a known problem with these engines. I paid $500 to have the problem solved by my local mechanic. Then when the problem still existed he did some digging to find this on the internet. So after $300 for the new head, and $500 to clean the fuel and coolant system at Glenbrook its running correctly again

recall notice repair

Very friendly service! I had a low tire pressure alarm, and I didn't ask for it to be fixed, and when I picked up my Jeep, it was taken care of at no cost! This made me happy....

Transmission Control Module Upgrade

Had the TCM software upgraded. They got me in and out right away even though I was 15 minutes late for the appointment. The service staff were very professional and polite and they even offered to shuttle me to work (I drank all their coffee instead). I would recommend Glenbrook Dodge service to anyone in need of service or repair.

Well trusted

Verry helpful on finding anything Needed or wanted verry respectful, quality of vehicles and condition are verry well taken care of and maintained with care

Excellent, No Pressure Sales

We never felt pressured into buying a vehicle. Korban truly listened to what we needed and he found the perfect vehicle for our family and our business. He was quick to fix our few minor concerns. Both Korban and Tim in finance have been great at working around our busy schedules. Thank you for a pleasant buying experience!

Outstanding Alfa Romeo sales

Todd Macon and LT at the bew Alfa dealership are true professionals. Very happy with the sales they provided. They were informative, friendly, and knowledgable. I bought my Alfa Romeo 2016 4c Spider from them.

Fabulous Experience w/the Service Dept.

I'd been dealing w/several unknowns and had been given conflicting reasons from three other sources. A friend said to go to a Chrysler dealership and Glenbrook is so close to my job. Justin was truly helpful and courtious! I was thankfull for his ability to explain things thoroughly and w/out making me feel stupid. The Service crew had it all figured out and fixed on the same day. I even got my car back cleaner then when I brought it in! I'll definitely return.

Safety recall handled professionally.

My vehicle had a safety recall. This dealership contacted me to set up an appointment. They got me in on time, completed the work sooner than expected and had me going long before expected. The staff in the service department did an excellent job and worked as a finely tuned machine. The lounge area was quite comfortable and accomodating. Thank you.

Great Experience

This is our second experience with Glenbrook and LT. Because of our previous good experience with both LT and the dealership, we contacted them again when looking to trade in our FIAT. We were not disappointed. LT and Todd were fair, honest, and knowledgeable. We have already recommended them to friends and would not hesitate to do so again.

Wonderful service

I was in need of a new car and LT definitely did everything he could to get me what I wanted. I love my little fiat

Service

We are very well satisfied with the service we get from Bryan Marshall and his crew, they are all very friendly and seem to get the job done in a timely manner when we call and make arrangements. The girls at the desk are very helpful and knowledgeable also. We have had it there several times for recalls and oil changes and have been well pleased with the time it took and the work done. Keep up the good work, Glad we have you to do our work on our Jeep when needed! Troy Robinson was our salesman and we are very satisfied with our deal! Always enjoy going back to visit when we get service done! Highly recommend him to help out if in need of a vehicle!

exactly what I needed.

Joe Payton was my salesman. I went in, and left in a reasonable amount of time. I was looking to lower my payment and that is exactly what I got, on the car that I wanted. 3rd car I've bought from this dealer, a very hassle free experience. The finance manager Angel was knowledgeable and respectful of my wishes and not pushy.

Wonderful Customer Service

This was my Husband and I's second purchase with Korban. I would highly recomment anyone wanting to purchase a new car to ask for him. He is a wonderful person and made our stressful day so much better. It was a long two day decission for us and he made us feel at ease every step of the way. Very upfront and honest young man. I was very upset about trading in my 2012 car as loved it but I am so happy with my new Chrysler 2016 200. Thanks again Korban for wonderful,caring and honest service.

my experience was excelliant.

This is my second purchase from glenbrook dodge,jeep .I have a lot of trust in the sales department and there finance department.my credit is less than perfect but these professionals work very hard to get me what I wanted.thank you glenbrook dodge,jeep.

Unbelievable Service Received!

I had a great experience with my Jeep purchase. I recommend anyone who wants a Chrysler/Jeep product to go to Glenbrook Dodge. Contact Chris Cox for any sales questions!

Best Customer Service

I feel it matters to review so others know how great they are! They are the best around and have been for a long time!!!

customer service

received phone call that my dodge dakota was in need of a recall service. On day of service it was busy but Becky and rest of staff made sure vehicle was serviced in good time and offered excellent customer service

Recalls Done-Great Customer Service!

I went in to have a recall done on my vehicle, thinking they were only going to be able to do one they were actually able to do both recalls in about 2 hours time. Becky was extremely helpful and printed me off some information about an issue they had found during the inspection of my vehicle. Some people may not care about this, but I really liked the fact that the waiting room was nice and had comfortable chairs, desk areas, refreshments, etc. They make sure you are well taken care of! They even took is through the car wash! :) I plan on going back for my oil changes because they have affordable packages and I like that they do a very detailed inspection on my vehicle every time it is there, that is something you will not find just anywhere!

GREAT!!!!!!!

I went to Glenbrook Dodge looking to trade in my 08 Nitro RT that I had just bought 3 months earlier. My sales person Joe Peyton did a wonderful job yet again getting me approved for a new Dodge Dart GT!!!!! Oh I had forgotten to mention that he had helped my wife and I several years before get another beautiful SUV so if you are looking for a great Car Truck or SUV see Joe Peyton he will work hard for you !!

I got my first brand new car

Well I must say God is good... I was approved for a 2016 Chrysler 200 :) I came here thinking I will get what I can afford, but not something brand new!! As soon as I stepped out of my car I was approached by my God sent sales rep Sean Shaffer... The rest is history!!! He asked the right questions, made my desires his, and directed me to the right car!!! If you are thinking of buying a vehicle now, trust me by reaching out to Sean today... He will make your dream a reality!!!! C. White

Good experience

My experience with Glenbrook Dodge concerning the recalls on my 2014 Dodge Journey was handled with efficient and friendly service. Nice waiting area. I would recommend Glenbrook Dodge for any type of service.

Fiat-LT

I had the best customer experience at the Glenbrook Fiat with the dealer LT. LT and Todd were so patient while I was picking out the model and edition I wanted. My car was brought in from Ohio and arrived in great condition. After we finalized the purchase, LT spent over an hour setting the car up for me exactly how I wanted and explained how to work everything in detail. During my drive home to South Bend, I knew how to operate everything. I know most people dread dealing with dealers but know if you go to this fiat, you will be in great hands with LT and Todd. They both have amazing integrity, honesty and accountability. The finance guy was a little pushy but I won't judge him for not being as bomb as LT and Todd. ;)Jennifer S.

Customer Service

Both of my children's vehicles (Jeep Wrangler and Dodge Nitro) had recall issues mailed to me. Since the kids were home from college for the Holidays, I called your Service Department to try getting these issues taken care of. Your Service Advisor, Becky Dodds did an excellent job of getting me in and making sure that everything was taken care of in a very timely and efficient manner. She was very knowledgeable regarding the issues and made sure that I was well taken care of. It was a pleasure to work with her and the rest of your service team. Your courtesy shuttle driver also did a commendable job of taking me to my office and then picking me back up when my vehicles were ready!

""Excellent customer service, with a smile!""

We just bought our first vehicle from Glenbrook Dodge. Brent Stuckey and Steve Bufink are a fabulous sales team. They listen to what we wanted and we got more than we ever could of dreamed. We love our 2016 Chrysler Town and Country. We recommend anyone looking for a vehicle to go see Brent and Steve. Thanks guys for your knowledge and time!! Deb & Lorrie

The Best!

My new Jeep was in for a recall...but it got more than that! It received updates...and added air pressure in its tires! But most of all...it was in at the scheduled time and out in a reasonable period! So lots of applause for going the extra mile! I greatly appreciate Tabitha's efforts in working with me! P. S. I LOVE my Jeep! So thankful for Jeff Colone's patience in selling it to me last summer!!!!

Sales team

We just bought my 3rd vehicle from Glenbrook Dodge whis is a 2015 Dodge Challenger. The sales team John Kinney, Drew Hamilton was working so hard for us the whole previous week. With phone calls, approvals and working the deal up, At First there was a miscommunication, But these two guys in the end came thru for me, I am ok with the payment, and have a BEAUTIFUL car, that we will keep for a very long time.. We wanted to thank you soo very much again for these Dodge boys, We always refer everyone there.. Other people have had problems, as for us never,, they ALWAYS earn their pay when we come in!!

very professional. clean area. on time for meeting.

They were on time and waiting at the door for us, With umbrellas in hand welcoming at the front door, pleasant and very clean atmosphere. We will never go anywhere else to buy a vehicle.

Never say never!

I had recently purchased a used Ford explorer and lost it in a fire 3 months later. I looked and looked for a vehicle to replace it and couldn't find anything I wanted. I kept saying no minivan or Chrysler product! Well I went into the showroom and looked at a Chrysler minivan. Got an awesome deal with the end of the year rebates and it helped that my son is a mechanic there so I got the employee pricing too! So glad that I got this car. The salesman and finance guy were great. I don't think I will ever buy a car anywhere else again!!

Service Department Rocks!

When I leased a 2015 Ram I was disappointed with the sales experience and was very hesitant to go in for service. However, the service department is awesome. I wish I had the same experience when I bought the truck.

Great Experiencce

Brought in my very old Chrysler for an oil change and tire rotation. I also asked to have several things I was concerned about checked. The car was ready quickly and I was assured I didn't need any additional work done. Glenbrook has kept this car going for me despite it's advanced age. Great joy guys!

Very helpful getting me into a new car

Kip Weicht was a pleasure to work with. He is very understanding and helped me get into the car I want with little credit. He went above and beyond my expectations. The whole dodge team was just absolutely great!!!

Second purchase

Traded 2014 Dart limited on 2015 Jeep Renagade, worked with Donald Lockridge on the deal and was a joy to do business with. All in all a pleasant experience.

I got ripped off

I bought a new 2015 dodge diesel dually 4 wheel drive almost 70,000 dollars. said I would get 1000.00 rebate back in check never got it ,I kept calling day after day nobody would ever call me back. they turned off my xm radio said i only get 3 months but the window sticker said 1 year . after about 20 phone calls and driving 90 miles to Glenbrook dodge 2 times that got fixed. I have now bought 2 new dodge trucks from them and now i need atleast 3 more dodge diesel duallys [ NEW ] but after all of the crap and getting ripped off i went threw I WOULD NEVER BUY ANOTHER TRUCK FROM GLENBROOK DODGE OR THERE SALES PERSON . SO I WILL TAKE MY BIS 120 MILES DOWN THE ROAD WHERE I WAS BUYING BEFORE AND WAS TREATED WITH RESPECT AND ALWAYS LEFT HAPPY

Outstanding Customer Service from Sean Shaffer

My husband and I came in to Glenbrook Dodgem originally in October of this year with a 1998 Blazer trade in. We were given a fair price for the trade in and received outstanding customer service from Sean Shaffer. He listened to our needs for a vehicle and even some of the wants in a vehicle and paired us with a great ride. Six weeks later, some guy rear ended me in my new vehicle and totaled it. Sean was helpful again in placing us in a new vehicle. He was very patient with me as I was so distraught about the accident and how to proceed. He helped me to calm down and again put us in a great new vehicle and arranged for warranty transfer and the many details of the financing. We would suggest that Sean Shaffer handle our friends and family vehicles as he is great. He has a talent for knowing what people need and what vehicle is available so that you can drive away in a great ride at a fair price.

New truck

Bought a new 2015 Dodge Ram pickup service was quick easy made me feel at home very good experience definitely come back when I need another vehicle.

Great Service!

Brought my Jeep in for recall service and an oil change. Becky Dodd made the process easy. Got all my work done on time (actually early). She was very friendly and helpful. Thanks.

Great Experience

I just purchased my second vehicle from here and I can say that both times I had a great experience. I currently live in Dayton and a salesman came and delivered the new vehicle. He was very respectable and everything went smoothly. I feel that the staff at Glenbrook Dodge is very professional and they always try their best to make the customer happy even when their wants are slightly out of reach. Way to go above and beyond. Thank you for the great experiences and I look forward to working with you all in the future!

Fraud

Went in and got approved for our truck, Austin helped us and was AMAZING, he was fast, kind, and answered all questions. We leave in the truck with the agreement to bring in our old suburban and $500 as our down payment. About 5pm the next day we drop the suburban off and drop the title and $500 off with Jeff Colony (spelling?), shook and hands and left. 30 days is up and we still could not register and plate our new truck due to them not releasing the title. Now common sense would be that if there was an issue to call the buyer and discuss the issues. No we had to call for 4 different days to find out they "lost" out $500 and now can't release the title. Lamont (in financial) claims they can't find it but they have the title (the title and money were together in an envelope. And as my husband is trying to figure out what to do and letting him know we will have to call our attorney, Lamont hangs up. What kind of business is this?

Great vehicle knowledge

We went in looking for a small suv. Kip Weicht listened to what we were looking for and suggested a vehicle that we had not thought of. We checked out the fiat 500 and it was perfect! I was impressed with his vehicle knowledge and that he really listened to what we were looking for. He made the process so easy from start to finish! Thanks Kip and team!

Exceptional Service (A+)

Brian Marshall and Justin Reynalds were GREAT...fast service with "in-stock" parts! Warranty issue was fixed as described...Thank you both for outstanding service.

Great Team Work

Brian Marshall and Amanda Blaine are a great team to work with.They answer all my questions in a very professional way.Service has always been completed on time and right the first time.

Steering Column Noise

Brian Marshall helped find the issue with my steering column noise. Sounded like a rubbing noise of some sort. Technician recommended a new steering column. They ordered the new parts and they contacted me when they came it. All work was completed sooner than I was told. Very satisfied with the warranty work completed! Thanks Eric J

Warranty Work

Excellent service on my 2014 Town & Country. Brian Marshall took care of the warranty work with no hassle involved. This was my first visit to Glenbrook.

Nice staff and vehicles

On 8/17 I went in to finish my paperwork for my 2015 Dodge Dart. Sean Shaffer had already been very helpful when I started my online approval. Sean did not give high pressure, he went and got the Dart in a thunderstorm so I could test drive it, and helped occupy my teenage son by talking football. It was a pleasant experience.

We bought a 2015 Dodge Journey

Our experience with buying a new SUV was great at the Glenbrook dealership. Our salesman was Sean Shaffer and he was very considerate and helpful. Answered all our questions and if he didn't know he went to find out. He worked very hard to get us the best deal he could get. We appreciate all the work he did for us and we will come back to Glenbrook when we need another vehicle. We will also recommend this dealership and our salesman Sean Shaffer.

Horrible Lies And Fake Smiles !

So OVER Glenbrook Dodge NEVER am I to purchase another vehicle from them ! When you purchase a vehicle it's all smiles once the deal is sealed the service is horrible as well as the attitudes ... Tabitha in service is a liar and does not do her job properly and Chris Pomgratz is an complete xxxxxxx their service department sucks ! I purchased my car in mid July 2 weeks later my brakes went out when I spoke with whom I purchased the car he gave me the run around and I've yet to get 2 things I was promised on my contract . They have had my car for 3 days just to fix the brakes ! Before my deal was final they gave me a rental while the tinted my Windows which took a few hours (which was fine) and now that it's my brakes that need to be fixed (mind u my car was not a buy as is vehicle) I have not gotten a rental nor any type of compensation for the time they have had my vehicle I basically paid for a vehicle to be vehicleless . Never purchase here and do not let the smiles fool you ! I told them about my brakes when they first began squeaking 2weeks after I purchased it it took them 3 weeks before they even looked at it my brakes completely went out on me while I was driving and had to be towed to the dealership.

Amazing and easy going

From the minute I walked on the lot, it wasn't the typical car shopping experience. Our salesman, Ken, answered any question I had without hounding us. We test drove a 2015 Jeep Wrangler Unlimited and decided it was the one. The entire process was easy going, and the staff was very friendly. The business manager made signing the papers stress free with jokes and laughs. I would definitely recommend Glenbrook Dodge Chrysler Jeep to anyone looking into a new or used vehicle!

Four Wheel Alignment on our Dodge Journey

Thank you for your excellent service on the four wheel alignment on our Dodge Journey. We appreciate the prompt the service and pick up on our vehicle.

Red Light

I recently was driving my 2006 dodge charger and noticed that a red light with a battery symbol kept appearing. I decided to call Glenbrook Dodge to question if I needed a battery? I was informed by Brian in the service dept to bring my car in and they would check it out for me that same day!!!. I brought in my car and received the service I needed and received a ride home and back to get my vehicle in the same day. Great job Glenbrook Dodge.

Excellent personal attention and friendly faces!

I had received an online coupon for an express oil change that was about to expire so I decided to use it. As I was being processed, Becky Dodd noted that my service records indicated it was time for a flush of the brake lining and asked if I would like that work done. Since it wasn't on my schedule, I was concerned about the time it would take; however, she assured me they could take me immediately and all services would be complete within the hour. I enjoyed coffee and TV while I waited; service was done in about 50 minutes, and my bill was processed quickly. Becky took a little more off the cost of my oil change and I thought the charge was great for the services completed. As always, your staff is friendly and helpful -- I trust the quality of service I receive!

Rattle in the Dashboard of our Journey

I returned my 2014 Journey to the dealer as I had a rattle in the dash after they replaced my speedometer glass. They found there was a clip that was left lying loose in the panel. They removed the clip and the rattle in my dashboard was solved. I want to thank Service Manger, Brian, for his continued leadership and Becky Dodds for her excellent customer service.Thank you, Ron & Jackie Miller

Becky's awesome service!!

I brought my T&C Chrysler in for a recall issue. Becky scheduled my appointment, made sure it was done in the allotted time. And had all the paper work and my vehicle ready to go when I arrived at the dealership. Becky has always gone the extra mile for me whenever I needed any assistance with my vehicle.Becky is a valuable asset for the dealership and I hope is appreciated and rewarded for her excellent customer care.Thank you very much Becky!!! Pam Boon

Verizon said I had phone directory issues not their problem?

Brain Marshall help get the system loaded after numerous attempts. If phone wasn't compatible with my Chrysler 300 it sure is now! Brian spent quite a bit of time making sure it was right! Thanks Briangreat job. Blue tooth is working fine, Hands free is a wonderful thing! Eric Johnson

Unappreciated Ex Loyal customer

We bought several vehicles there in the past, one of the 2 most recent has been in the shop constantly for warranty work. Tried to just trade it in & get a dependable vehicle, but they offered such a low ball figure & wouldn't budge on the lemon they sold us not even 2 yrs ago. So that made it, that we couldn't even get financed w/o 10k down. If a person has 10k to put down they don't need their help!. Just felt like they didn't care to help us or really even try. And the manager was actually in his, I could give a crap less attitude talking to us as he said his goodbyes. That's how loyal customers get treated. Very sad! We'll never go back.

Good Job Guys

Took in my wife's Journey for 15,000 mile check and LOF. Checked for noise behind radio. No more noise! Vehicle was finished in a timely manner. Thanks for prompt friendly service! EJ

Damaged auto

Damaged my jeep oil pan drain plugThen service manager had this hair brained idea that corrosion caused the damage will never have service work done at this dealershipI hope the service manager is firedReally bad when a service manager try's to deceive customer

Oil Change & Tire Rotation

I love the quick convenient service that you get at Glenbrook Dodge. I went on a Saturday afternoon, an hour before closing, and they were able to get me in change my oil, rotate my tires, and clean my windows! The smiling faces doesn't hurt either

Customer Service Experience

On April 28, 2015, my experience with Brian, the Service Manager, was excellent. I had my 2014 Dodge Journey in for service and Brian took care of all the issues I had.

New Tires

Stopped in and spoke with Justin Reynolds a few days back about a slow leak in one of my tires. I mentioned then that I was looking to buy a new set of 4 tires soon anyway and he advised me of a sale coming up in the near future - buy 3, get No 4 for $1. I waited and had all 4 replaced , balanced and nitrogen added, ALL in a short time. Excellent repair service, fast, great deal, convenient shuttle service and excellent customer service......

Oil change tire rotation

I went for oil change and tire rotation staff was friendly and I was in and out in a timely fashion, which is greatly appreciated when life is extremely busy right now. Staff was extremely nice and receptive to my concerns, also was able to answer all my questions.

Good Experience in getting the Nitro I wanted.

I had a GREAT experience trading my used SUV for a newer used Nitro. Everyone, especially Chad Holzinger, was very helpful, friendly and respectful. Will not hesitate to recommend your dealership to my family and friends.

Service Department

I recently had a oil change in my 2012 Dodge Caravan. I would like to compliment my service advisor, Becky Dodds, for her courtesy and promptness of service. It was a very pleasant experience. Ron & Jackie Miller

Unbelievably Amazing experience!

I have horrible credit and I was able to purchase a 2015 Jeep Patriot with a co signer who's credit wasnt better than mine! Ken Starnesmade mirracles happen for me! The whole crew are down to Earth, understanding of any situation and ready to help you get a reliable new vehichle no matter how long it takes them to make it happen! I cant say enough poisitive things about this dealership! They are also highly professional!

service department

I had work done part failed after repair I called in told to bring in work done in timely matter Brian Marshall exception with the handling of whole matter .......outstanding! !!!

Blessed

My husband and I came in looking for a used car (talked about getting the Chrysler 200) but with all the perks of new. While we were looking my husband Pete decided just to go with new. How excited I was about it also! My 1st BRAND new car. You can't beat the reliability and worry free maintenance of a new car. I also have a Lincoln LS but was having alot of issues with it. Josh the salesman was knowledgeable and helpful, not pushy in any way. We are very happy with our lease of the Chrysler 200S with AWD with the option to purchase after 3 years. God Bless ycar.Thank You

12/11/2014

I worked well with my salesperson Jordan who was very accommodating, however when I made an offer of $28,500.00 on a vehicle Jordan had to go get a manager and that is where the experience went to xxxx in a hand-basket. The manager's name was Steve and he came over and introduced himself and then proceeded to tell me straight forward that they couldn't accept an offer of $29,000.00. I told him I actually offered $28,000.00 and he rolled his eyes at me like some condescending xxxxxxx. He then placed a piece of paper on the table and started telling me the actual price was $36,000.00 and the price of $32,000.00 I saw online was already discounted while poking the paper with his finger on the table as to make a point. He shook my hand and said maybe they have an older vehicle that may work for me. His customer service skills are severely lacking, I would've been open to possibly looking at another vehicle had he approached and explained to me in a civil manner that they'd love to work with me but the offer I made simply wasn't enough as the online prices are already discounted. I had no idea online prices are discounted or I might have rethought my offer. I went to another dealer and spent $28,500.00 on a vehicle and they seemed to appreciate the business. I feel sorry for the sales people there if this is how manager's approach potential buyers as their sales numbers will be lower than if they were treated with respect. I called and left a message with Chris for Mark McKibben but received no call back so I'm guessing my input doesn't hold a lot of weight, hopefully this comment will spark some sort of change in the treatment of customers moving forward.Best Regards,Bill Drinkall

They were so awesome I flew in from NYC

I spent months and must have spoken with 40-50 dealers on the quest for my dream car--an SRT Viper. Being in the New York area, I had a ton of different dealers I could check out but nobody had the combination of the car I wanted at the right price with the assurance that the Viper was handled properly in their care.After trying to many dealers, It was a pleasure to call Glenbrook and speak with Ken on the phone. He was knowledgeable about the car, and was able to answer all my questions about the condition of the Viper. The car was stored indoors and kept in immaculate condition at the dealership and I had confidence that the Glenbrook team knew how special the Viper is and treated it thusly.I made an offer and within minutes I had worked out, effortlessly, an incredibly good deal for the perfect car. I was elated, and right after the call I bought the first flight out to Fort Wayne that I could take.Ken was waiting at the airport when we got in, drove us to the dealer in a brand new Chrysler 300, and the car was waiting for us, exactly as described when I got there. Perhaps the fact that we ended up staying and chatting for well over an hour with the entire team once we got there speaks to how good of an experience we had. Glenbook is a phenomenal dealership whether it be for a Dart or a Hellcat, I won't hesitate to fly in and drive back my next Fiat or Chrysler product. An absolute A+ experience.

Oil change disappointment

they spilled oil on the way home and smell like burnt oil the whole way it was nauseating and terribly overpriced I am very disappointed and I'm also very disappointed in how they beat on my truck they don't need to accelerate that hard on my vehicle I saw the guy uncalled for just because it says Hemi doesn't mean stomp it to the floor maybe GB Dodge would like to fill my gas tank and put new tires on. It frightens me how they treat the SRT8 Dodge Challenger in Dodge Chargers and othersjust because they're not theirs they need to treat them with more respect

Worst dealership and service department

The sales staff and management are rude, they lie, they keep you waiting hours, they offer you one price and finance another. We purchased from this dealership and took a 10,000$ loss to get out of the car we bought from them less than a year ago. Their service department is DESPICABLE! In the 10 months we owned our Fiat, it spent 5 months on their lot waiting on service, or just sitting there because the service department refused to contact us to let us know it was ready. They also called me a liar, despite proof of the errors that occurred. I chose to take a financial hammer to the face rather than continue driving a car that had to be serviced there. The "owner's son, Matt" was even pompous, rude, degrading and unwilling to try to set things right. Walking through the door of Glenbrook was worse than being hit by a train.

Very Friendly Dealership

We recently came in looking for Charger. We noticed several online at a decent price. We came in and immediately Melissa Poore was there to help us. She was awesome from beginning to end. She is the most upfront and honest car sales person I have ever dealt with. She was patient and understanding to our financial needs. I would recommend to all of my friends to come here and ask for Melissa if they want an honest and professional person helping them. This was a huge investment and decision for us but Melissa made it seem so easy after she explained everything to us. She made us feel comfortable. Thank You!!!

Satisfied overall new car purchase

Our vehicle broke down and we had to have it towed to the Glenbrook Dodge Chrysler Jeep dealership for repair. After learning the cost of our repair we decided to go next door to speak with Melissa Poore as we had previously bought a Jeep Wrangler from her. We explained what we were willing to spend and Melissa and the dealership team allowed us to walk away that day (Saturday) with a brand new 2015 Jeep Cherokee at the price we needed. Awesome job!

New Truck

I am very pleased with the help I received from Ken Starnes on purchasing my new 2014 Dodge Ram 1500. the finance team also found a rebate through USAA that I didn't know about.

Fast and friendly dealership!

Chad Holzinger and the financial staff helped me get a fast approval - they were very friendly throughout the whole process. I would recommend this dealership to all my friends and family.

Lied to....Charged for work that was covered under warranty

2014 Dodge Ram 3500 Diesel=$65,000.... This truck is less than 2 months old and have had issues with a vibration since it was new. 2 new tires have been put on it and wheels have been balanced twice....no sorry now its a 3rd time. When i picked up the truck on Friday Brian Marshall informed me that i would have to pay for the balancing...he said that warranty wouldnt cover the repairs....I called Chrysler customer service and there was no record of him ever calling. I worked at a dealership for 15 years and i know how it works.... Warranty claims are lots of paper work and warranty doesnt pay as much as customer pay.....so it was never turn in. I drove 9 miles and the tire pressure monitoring light came on and the truck shook worse than before and Brians claim was that it was done wrong the 1st time..... Then my truck sat in service all day monday and Brian said he would call and NEVER did...... we have lost the meaning of what true customer service is

Oil Change

At the service center they are very friendly, work quickly to get the oil changes done and the price is unbeatable. Feel very welcome and well informed!

Awesome!!!

Joe was awesome to work with. Matt was great to work with and they knew what I wanted by the little things I told them and now I got an awesome Ram to drive!!!

fast and easy

This was the quickest and easiest car purchase I have had in 25 years of buying cars. Jeff Colone was both friendly and helpful. I will recommend Glenbrook dodge to anyone looking for a new car.

the perfect car for my wife

we have been looking for a different car, we were gonna get a used car, but I was looking on the internet, and came across the glenbrook site. We were looking for a white dodge avenger with the black top adidition, and bam they had one. i left an email with them and Joe Payton had gave me a call the next day, This is the way to find a car, trying to deal with the wolves at the door isnt the way for me, Joe Payton made it easy for us to buy from him **************************** Joe Payton all the way*******************************************thanks Steve

Damage to vehicle - Threats for holding accountable

The reason for this? Because I have been holding them accountable for damage done to our car during a routine inspection and then a car wash. My son and I took our car to the dealership for a routine drive train inspection. After the inspection, they offer to wash the car and I accept. We then leave the location and drive less than 1/4 mile to Sports Clips for my son's hair appointment. Upon exiting the car and going towards the Sports Clips front door we pass by the hood of the car and my son asks "Where did those scratches come from?". There were some light scratches and some deeper marks through the clear coat. These were not there prior to having them work on the car. I immediately take photos and after the appointment we go directly back to the dealership to inform them. A young lady named Ms. Murphy took photos as well and denied that it was them. She gave me the Service Managers card (Brian Marshall) and told me that he would contact me and might want to inspect the damage. He never contacted me. I had to make contact with him. The matter then escalate to the Service Director (Daniel H. Bailey) who has been rather belligerent and absolutely uncooperative. He has denied the facts and has denied that they did any damage. I have continued to hold them accountable and have launched some social media campaigns regarding this. The dealership has removed posts from Facebook and blocked me for sharing my story. Dan Bailey even went so far as to tell me that he has "blacklisted" us in the Dodge service database so that we may no longer receive service or RECALL repairs at any DODGE location. They have an "F" rating with the BBB and a warning. I have done some research and have found that this is not the first incident like this and Dan Bailey has a history of terrible customer service and this type of response to customers.

Great Dealership Experience

Joe Payton made this purchase an enjoyable experience. He is very knowledgeable and helpful without being overbearing. I highly recommend using the Internet Sales approach when choosing your next vehicle, and suggest letting Joe help you through this process.

2014 challenger Redline R/T Had to have it...

I stopped to see the new 2014 Dodge Challengers and got a new friend Freddy Salazar out of the deal. Also my new 2014 Challenger Redline R/T Hemi. I'm very happy with the dealership and my sales agent. I recommend the dealership to anyone. If you have a choice ask for Freddy he will give you no pressure to buy and answer all your questions. Freddy made buying my first brand new car very easy and comfortable. If I need another vehicle I will be back. Troy proud owner of a 2014 Dodge Challenger

I have personally had 2 bad experiences with this...

I have personally had 2 bad experiences with this dealership. The first time I worked with a super pushy salesman who was only interested in making sure I left with a vehicle that day. Months later I decided to give Glenbrook Dodge another try. The sales girl I worked with was very nice and accommodating. However, her sales manager was doing everything he could to get me to buy ASAP. I had quite a few questions she could not answer and when she went to the sales manager she had to give him my budget and down payment because in her words "They are going to bug me about making this sale." Ultimately, I politely left and purchased my vehicle from another dealership. I waited 3 days to have my vehicle located from a different dealership when Glenbrook Dodge had the exact vehicle on their lot.

I was looking to trade my used car in & purchase a...

I was looking to trade my used car in & purchase a new Fiat 500. I still owed on my car, but they gave me a good price for mine. LT Thompson was very knowledgeable about the car and answered all my questions. Between him and Todd Macon, they took good care of me and gave me a good deal. I originally came in to look at a certain car, but then found another one that I liked better & they made it work for me and my budget. The finance manager that we dealt with was very forceful and tried to hurry us along. It was close to 8 pm, but that is only because we had to wait on him for 30 minutes and we were told there was no one before us. Other than that, I had a very good experience. I would recommend them to anyone looking to buy a car, and I love my new Fiat!Thank you,Patty Fett

I have to admit that when I walked into Glenbrook Dodge I...

I have to admit that when I walked into Glenbrook Dodge I was very intimidated! I never thought I would have the credit it takes to get a new car. I always go to the places where I get used cars where that I'm not really happy with but get talked into purchasing it because of pushy sales men but this was not my experience at Glenbrook Dodge. I felt important and like they really wanted to help me everyone was nice and greeted me. John Kinney took his time and explained everything to me and even gave me hope when I waiting to see if I could get approved. He made me feel like he cared and that hope was not lost. This was the best car experience I've ever had! I still can't believe I'm driving a Chrysler 200!! The price of vehicle is something I can budget to afford but overall I'm very Happy!!!!! John Kinney is a very nice and personable!!

So I finally had enough of diesel fuel prices and decided...

So I finally had enough of diesel fuel prices and decided to give Glenbrook Dodge a try for a nicer, newer, more fuel efficient car. My previous vehicle was a 2001 Dodge Ram Cummins High Output Turbo Diesel. While I really enjoyed the power that the modified diesel achieved, I did not like only getting 22 mpg (only if I kept my foot out of it on the highway). I already had my eyes set on getting a Dodge Dart as I entered the dealership. I initally wanted to purchase a brand new Dart, but was easily pursuaded by a used Dart with only 25,000 miles on the clock. The test drive was the real treat as I took the 1.4 liter turbo charged 160 HP engine to redline and enjoyed the smooth power delivery to the 6 speed manual transmission (this car was made for tickets, that is just how smooth and quiet the ride is in the interior). Besides the Rallye package was discontinued in 2013, and I could not pass on the Rallye edition (or the price savings on a Rallye), or a 6 speed manual transmission (the only true way to drive a sports car). The car achieves great fuel mileage as well. I have already averaged above 40 mpg on the highway and above 35 in the city. Not bad for a sleek, stylish, sport compact car with a manual gear box, eh? Terel made the transaction for my 2013 Dodge Dart Rallye smooth and painless. He even told me of the refreshments that the dealer offers to customers free of charge. Who can say no to free coffee and Pepsi products? I know I could never do that... The final part of the process was a sit down session with Nick to go over financial paperwork. Folks, Nick is just as brilliant, he explains everything from your trade, to dock and title fees, bank fees, your APR and payments. I even called in a week later to discuss other things on the loan and he was more than willing to give up some time to work with me more over the phone. Would I purchase from Glenbrook Dodge again? I believe the real question is, when will I stop purchasing from them? At this point, (due to Terel's awesome personality and willingness to work with the customer) I am a Glenbrook Dodge customer for life.

Very pleasant experience. Large inventory of trucks to...

Very pleasant experience. Large inventory of trucks to choose from. Was treated very well. Lamont Mills was my sales person, and he was very friendly and helpful. He did a great job with my trade-in and the sale went quick and easy. Thanks again.

My husband and I were not looking for a new car, but saw...

My husband and I were not looking for a new car, but saw an ad in the local paper for what appeared to be a great deal on a Fiat 500. We decided to drive over to Glenbrook Dodge/Fiat to take a look and ended up buying one. We got a fantastic price on the car, a great deal on our trade-in, and LT Thompson was very knowledgeable. The overall experience was one of the best I've had at a car dealership. There were no hassles--everything was low-key and the staff were all very nice. I'd highly recommend this dealership.Debby Kelly

I had an excellent experience working with John Kinney to...

I had an excellent experience working with John Kinney to purchase my new Chrysler 200! I had to file bankruptcy a few years back and was stuck paying 21% interest on a car that I hated and did terrible on the snow. I was finally fed up and pulled into Glenbrook Dodge one evening to discuss purchasing a new vehicle not thinking I would leave there that night with one. They were able to get me financed at less than 6% interest. Since I work at Dana Corp. I get a discount through Chrystler. That, coupled with the rebates I was able to save thousands of dollars! I love my new car and all of her bells and whistles! Not only is she beautiful, but she handles great on the snow and I haven't been stuck in my own driveway since : )

Overall, a very pleasant experience!! Great group of...

Overall, a very pleasant experience!! Great group of employees to work with. Love my new Ram 1500 Crew Cab!! This is the fourth vechicle I have purchased from this dealership!! No complaints!

After returning to driving with a disability, I needed to...

After returning to driving with a disability, I needed to purchase a vehicle that I could rely on to work within my limitations. John Kinney, my very competent and hard working salesman, introduced me to the 2014 Chrysler Town & Country. After 2 months on the road, I can't tell you how satisfied I am with my purchase. This minivan has so many features that accommodate my situation: blind spot monitoring, automatic windshield wipers, sensors for parking and high beams, and a wide range of controls on the steering wheel. And my minivan comes with other cool features like Bluetooth audio with song data from Slacker radio service that transfers to the console as well. John coordinated the transfer of the vehicle that had all the features I wanted from a dealership in Ohio and also transported my vehicle to the mobility installation shop. Matt McKibben made sure I experienced top notch service all along the way. Thanks guys!

This is my second purchase from this dealership in the...

This is my second purchase from this dealership in the past year. In 2013 I purchased a Dodge Challenger, and less than a week ago I went back and purchased a 2014 Dodge Ram Promaster van due in large part to sales consult Lamont Mills. He makes the process easy to get through, fast (time is important to me and Lamont understands I do not have time to waste sitting around at a dealership for hours on end), and over all a pleasant experience. His friendly and professional attitude and willingness to answer any and all of my questions is something that I not only appreciate, but tell others about when describing my experiences here. When it comes time to purchase another vehicle, Lamont will be my first call, no doubt there.

Ken is great to work with! He made the purchase and...

Ken is great to work with! He made the purchase and accessories easy to get added to our Promaster...we will be back at this dealer!

Given the timeline I had and the situation I was in...

Given the timeline I had and the situation I was in Glenbrook Dodge was incredibly helpful in the sales process. Im active duty Army, while I was home on holiday leave the vehicle I was driving broke down, and was rendered beyond fixable. My biggest issue was I would have had to find a different way back to base nearly 200 miles away. After visiting Glenbrook dodge my views however completely change. Glenbrook dodge didn't have a lot of time to work with when putting me into a vehicle. Despite me giving them less than 48 hours until I had to be back (Texas) they managed to absolutely everything done, paperwork singed, in less than 24. I am forever grateful to all of the staff. Thank You, God bless

Joe helped us find the vehicle we wanted quickly. The...

Joe helped us find the vehicle we wanted quickly. The purchase process went smoothly, they helped us with find rebates and arrive at a price that was reasonable. Smooth transaction, excellent attention to detail. Thank you.

This was by far the best vehicle purchase we have ever...

This was by far the best vehicle purchase we have ever had. Avery was great to work with he understood where we were coming from and listened to what we were looking for.in our vehicle. Now we own the Jeep Wrangler we always wanted! Thanks Avery and the Glenbrook Dodge Jeep team!!

It was easy working with Joe Payton. He was responsive...

It was easy working with Joe Payton. He was responsive when needed, didn't bug me unnecessarily and worked hard to make the sale by getting me what I wanted.

This is Why: My husband took our new 2014 Grand Caravan...

This is Why: My husband took our new 2014 Grand Caravan in to have some warranty work done. They did that all right, but after he got home, we discovered that the front right corner had been scraped up. It looks like their employee that worked on it grazed the wall of the service bay or something. When I called to tell them about it, I was informed by Tabitha Murphy that they would not be liable for it. You don't expect to take your vehicle in to have something fixed and come away with a completely new problem. And, on the work order for the warranty work was an ad for their body shop. What a slap in the face! I spent half an hour trying to get the service manager on the phone, and ended up just leaving my name and phone number. I don't expect to ever get a call back. We will not be going back there. Even if they would now offer to fix it for free, I'd rather pay someone I know will respect our property to fix it right. We were planning to do all of our maintenance with them, but now they have lost our business permanently.

We made two visits before we could make up or minds as to...

We made two visits before we could make up or minds as to which vehicle we wanted and the staff accommodated us with all of our questions and indecision. We ultimately chose the first car we looked at and we are very happy. The deal was great and so was the staff.

I am impressed! Roger Ake set me up with an an...

I am impressed! Roger Ake set me up with an an appointment for a service repair on our Dodge Caravan and told me it would take 2 hours. I expected to be there 3 hours at least. It only took an hour and 40 minutes. The vehicle was repaired perfectly, they didn't get it dirty ad everyone I dealt with was very friendly. They were extremely busy but they came through with flying colors. I dread taking a vehicle in for service because of past bad experiences ( not at Glenbrook Dodge ). They made my day. I could not be happier! Thank You!

I continually shop at Glenbrook Dodge because I have a...

I continually shop at Glenbrook Dodge because I have a great history with them, and my most recent visit was no exception. Mallory Jump was our salesperson and words can't describe the exceptional service she provided. But allow me to try. A few months ago we purchased a vehicle from Glenbrook Dodge and on Thanksgiving morning were involved in an accident that totaled our 3 month old car. When I called Mallory and explained our situation, she eagerly began researching to find us the best opportunity for our next purchase. Much of our interaction was via phone purely due to how far away I live. Nonetheless, within a few days Mallory had a vehicle picked out for us that was everything we could have asked for and within our budget. My fiance and I made the 3.5 hour drive without a worry in mind to see the vehicle that Mallory found for us. Knowing that we had such a long travel ahead of us, Mallory committed to staying late so that we could replace our newly lost car. Within an hour of arrival, we had purchased the car of our dreams. Not only did Mallory provide the definition of "Service with a smile", she was willing to stay an hour after her shift, even after most the other sales people left, to show us how all the features of our car worked.We will most definitely be making the 240 mile drive to Glenbrook Dodge the next time we are in need of a new vehicle!!!

Brad was very helpful in our decision to buy our jeep. ...

Brad was very helpful in our decision to buy our jeep. He was aware of our situation and made it easier for us. We would definantly recommend him to friends and family.

thank you, I had very nice experience buying my new car....

thank you, I had very nice experience buying my new car. was very easy, I had a good time, everything was easy, quick, and pleasent.thank you again

I want to say thank god for a dealership like this!!! to...

I want to say thank god for a dealership like this!!! to make a long story short, we where on our way home from Nashville TN, when our van just quit running. (11:30 pm) we contacted our insurance company who eventually got us to a hotel (3:00 am) 4 miles up the road. I should add here that my wife,who is disabled , my elderly mother, and my daughter and her boyfriend are with me. 9:00 am I call the insurance towing company, and get PLAYED OFF, "we'll call you back when we can get to you" good hands!!!!!!!!!! ha!!!! I decided to catch a cab back out to where the van was to see if I could get it running, nope! it's dead. we decided to give up on the insurance and find a towing company on our own. my wife had found Parker towing , Who suggested that we have the van towed to Glenbrook Dodge Chrysler Jeep Fiat. Thank God , Parker towing picked up me and the van, while Glenbrook sent a shuttle over to pick up the rest of my family. As we pull into the dealership I see my family waiting in the waiting area. They actually look as though they are being pampered. I spoke to Roger Ake, told him what I thought was wrong, and he promptly had the van diagnosed ( computer melt down on the coil driver ) he explained that the part had to be ordered and they couldn't get it until morning. then he offered to get us a rental car, which we accepted. I drove my family the rest of the way home (100 miles). one good nights sleep later and Roger called saying that the van was fixed. so I drove back and picked it up. I am usually happy with just running, but on my way home I notice that this van not only runs, it runs better than it ever has, along with a few bonus's. The cruise control now works and it seems to drive straighter than ever. I just want to thank all of the service counter and tech crew for showing us the compassion and understanding that we deserve, for giving us peace of mind and generally taking care of us, in this very stressful situation. If I lived closer I would bring my vehicle to Glenbrook every time I needed something done.( they have some great deals)and the next time I'm in the market for a new vehicle, I'll be sure to shop here first. Thank You Larry Wolthuis

Alissa and LaMont went above and beyond in helping me...

Alissa and LaMont went above and beyond in helping me select a car that met all of my needs (and wants) while staying in my price range. They stayed well after closing time to ensure the "deal was done" and endured many phone calls from my father making sure the car met his approval. The Glenbrook Dodge team is great and I look forward to purchasing another vehicle from them in the future - for now my 2013 Avenger is perfect!

This was a completely pleasant buying experience. It felt...

This was a completely pleasant buying experience. It felt really good not to be hassled or treated poorly. The whole experience was comforting and the feeling we got from all employees was our best interest is at heart. The best of all, our salesman, Rafael Woods, was kind and concerned for us. He played no games. Rafael test drove us on a vehicle we could afford and it was the car we bought. Our new Jeep Grand Cherokee Laredo is perfect down to the color. The dealership asked us for no concessions, just accomplished what we asked. We would recommend Glenbrook Dodge Jeep to anyone. They cared about us. Thank you to all at the dealership.Tim and Peggy Speshyock

Jarrod and the whole team at Glenbrook were just awesome...