Gillman Chrysler Jeep Dodge Ram

Had to have my vehicle towed in...

My Dodge caliber needed the clutch replaced it was pretty obvious. Anyone who could drive a manual transmission would know something was wrong with it. Whoever their female service representative told me nothing was wrong with it. I guess they prefer not to repair vehicles there at the service department. I had it towed over to a reputable repair shop where they replaced it at a reasonable price. Avoid this place like the plague. My car buying experience was no better. Run like xxxx.

AVOID GILLMAN CHRYSLER JEEP DODGE

If you are buying a used vehicle, I would AVOID this dealership at all costs. Let me give you a rundown on everything that has happened on the day of and since purchasing my vehicle from Gillman Chrysler Jeep Dodge Ram. For starters, I was LIED to and told that the airbags (a part of the ongoing Takata recall) were changed and the car was ready to be sold and driven. I discovered 2 months after purchasing the car, that the airbags were NOT replaced, I was driving around with a defective drivers and passengers airbag...and this is only the beginning of my troubles.When purchasing the car, the service was shaky. People that work there don't really seem too confident that they're selling you a guaranteed quality car. Also, they take FOREVER and a year to get you out of there. It is blatantly visible that not a single soul that works at Gillman cares about anything. From the receptionist blurting out expletives loudly, their disgusting waiting area, right down to their untrustworthy management.After a few weeks into owning the car, it started to have troubles driving, engine was sputtering, etc. I took it back to have them look at it, and apparently the manager chalked it up me being a hallucinating pothead and making up the problems with my car. I took it to a certified dealership for my car, and they told me they didn't detect any problems at that point, but if anything else went wrong, bring it back to them. Sure enough, a few days later, a blinking engine light and a car that refuses to accelerate. It turns out the spark plugs were bad and there was a corroded ignition coil in the car. These people DO NOT CARE what they're selling you. The mechanics are of very poor quality, and their salesmanship is QUESTIONABLE at best. Please, please, please find a better dealership that knows what they're doing.

Excellent service from Brandon at Gillman Jeep.

Bought a new Jeep from Brandon Smith at Gillman Jeep over the weekend and it was the best car buying experience I've had. Brandon provided top notch service from start to finish and was extremely helpful every step of the way. In addition, they were able to provide a very competitive trade in value on my used car.I highly recommend anyone looking for a new Jeep to go see Brandon!

Good used car shopping experience

Initially we weren't able to make a deal on the car we were interested in. My sales associate was great though, pushed for a deal that would work and ended up calling me back a couple of days later with exactly what we wanted. Highly recommend giving these folks a shot.

Sold a car without title

Bought a car from Gillman jeep cash.Dealership personnel have not issued my title or registration.It has been over two months and no paperwork.They only offered additional temporary tags and attitude.

Best Deal Worker

I had a great ending experience with the Gillman team. Car buying is exhausting and lots of expectations and emotions. I had the pleasure of working with Akinbami "aj" in New car sales. He started this purchase with me and after 6 days of different vehicles to find the best one to absorb my upside down and the crazy number dance. He was very genuine and true to his word, Not found in dealerships. Got the deal done. I would say to you see him and he will work his hardest for you and go the extra mile.

Very Poor Customer Service...

They kept the vehicle for for a MONTH in order to repair the Transmission, well we get the vehicle back & then not even 3 days later the vehicle is having very similar problems, well I sent it back to the dealer & they have now had it for close to 3 weeks & the service guy"Rodrigo" is VERY RUDE, tells me the tech that worked on it isn't there any longer"Too Much Info" and he doesn't call me at all or return my messages.So I called to talk with his Manager & all morning I just keep getting voicemail's.They have no General Manager to oversee the business operations as the receptionist told me!Let's see if this gets their attention???

Great Experience

My salesman Kevin Smith (Chrysler, dodge, jeep) was a pleasure to work with. I went in prepared with a list of cars (Honda) that I was interested in. Kevin made it happen for the price that I wanted, terms, and I received a great bumper to bumper warranty. I was in and out in around 3hrs (mostly me changing vehicles lol I went in refusing to put anything down). He was very knowledge on their cars, and was very professional. Even Moe in finance got me a great interest rate. He was a pleasure to work with as well. I must admit I am one happy customer. I highly recommend that you use Kevin Smith for your car buying experience!!!

Lacks Integrtiy, typical slick car dealer experience

I went there this past summer to buy a used Ford for my daughters first vehicle. We searched online for weeks to find the right vehicle. I contacted the dealer online and told them I wouldn't pay more than $9500, the vehicle was listed online at $10k. They sent me a response $9.8k as the price, I told them they would have to do better so Taha (the sales person) said they would work with me, so I took the risk and drove an hour, figured with his response and only being $300 off we'd come to a deal. When I got there, they had add $1k for dealer prep and stayed at the original $10K price for a total of $11k. I told them not a penny more than $9.5k they kept coming back with slightly lower numbers but nothing close to even the $9.8k in the email. My family and I went to lunch and I told him to call me if he could do $9.5k. He called and said they "had the price I needed". I should have been smart enough to smell the BS. I went back, still nothing near the $9.5k, so I walked out. Taha came running out the door and said we can do the $9.5k...I said, "you've irritated me so $9.3k" and I kept walking and got in my truck and left. He called like 5 min later and agreed to the $9.3k. Because my daughter loved the car I went back and bought it. If you live in that area save yourself time and heart ache and go somewhere else, but I'm never buying from Gillman again.

Firsr time buyer

Mel was very nice, he really helped me to get something reliable within my means and without the best credit! Will go back for next purchase.

Very pleased

Quick service!!! I drove from Dallas for a vehicle and didn't get the runaround Mel Johnson was a great salesman. Worked with me all the way

Purchase of new vechicle

I was in deseparate of a car and was not willing to be put in what someone else wanted me in so I asked a girlfriend who recommended Gillman Dodge the only problem was they we're in Houston and I leaved in Dallas so I gave Mel Johnson a call and he made it happen in a matter of days.

Worst customer / repair service....Stay away!!

Just posted on Yelp and anywhere else I can think of regarding Gillman Dodge Dealership on Beltway 8, Sugar Land. We have purchased 5 vehicles from this location and will NEVER purchase another from them. The service department is dismal. My husband's Dodge Ram was in the shop for two weeks in August, issue not resolved and never any communication with them. It is in the shop again this is now two weeks and we still can not even receive a return phone call on the status. Each time we call the person we were told was our point person, Willie Ford is not available EVER; and has never returned a call. Stay away from this dealership!!! They are great at poor service, nothing else.

Didnt pay off my vehicle!!! no floor mats

I DO NOT recommend this dealership to anyone. I have called multiple times because my vehicle was not paid off and my bank kept calling for payment, I got a late pay on my credit report now. I also was told that they weren't sure if my car came with floor mats or not. After doing my own research I saw that my brand new 2015 Dodge Journey did come with floor mats. Ive called numerous time to get the floor mats mailed to me and I still haven't received them. My carpet where my floor mats would be is already nasty from not having any mats. im so disappointed in this dealership and how unprofessional they are. I cant even get through to finance, they never pick up and when they do I explain my situation and somehow im disconnected. I don't know what to do. I don't want to pay the remaining balance, it was there fault for not paying it off in time.

Very poor service

Professional scammers. I went to the dealership for a second purchase ( big mistake specially after buying the jeep cherokee giving me problem after problem). During the steps on the contract I was told that the car will be washed every time I bring it in for service, not just that but I was promised a detail wash on the vehicle I purchase 2 years ago. I chuckled when he mentioned that because I always brought my truck in for service and it was never washed, I knew they where just trying to pitch anything at me just to make a sale. Oh yea and those fliers you get in the mail for oil changes ranging from 67.99 to 120.00 dollars steer clear. I just brought my truck for an oil change. I have 2 changes left and they told me that I have to pay the difference because the oil change price went up. What ever happened to honest service?

My Salesman Was Awesome But Afterwards Was Horrible

My salesman Effe was great! Because of his excellent customer service skills I referred a friend. I was to receive $150.00 and I'm still waiting and I have made two trips to be feed a bunch of BS even from the General Manager Matt Champman. If I didn't have the email stating it was $150 they tried to say it was $100.00. You tell me you sent two checks BS flag again! My next step is to call Chrysler Corp and report Gillman! Don't go there!

Horrible customer service

After having my leased van for less than a year, one of the sliding back doors started closing by itself. Took it to the dealership where they said that it would only work when I used the key. Took it again when my tire pressure was low. Instead of checking it, they just put air on it and sent me on my way. Two days later, with almost a flat tire, they realized that I had a screw in it. Came in at 9:20 for a routine oil change and two hours later, my car is still up getting worked on. People here are so incredibly rude. Never leasing a car from them again!

2014 Jeep Cherokee Lemon

I purchased a 2014 Jeep Cherokee in Feb 2014. In August of 2014 I started having issues with the transmission. To make a long story short - this is February 2015 and I am now driving a 2015 Jeep Cherokee that they gave me to replace the 2014. Sounds great - right. Well, not so great; I was at the dealer on Friday, February 20 and they want me to pay them almost $2,000 for this car. I asked for my money back and they said they would look at some other options and get back to me. So, I am still driving the 2015 with paper plates and paying my payments every month. This is the most frustrating situation that I have ever had with a new car . I have been to the finance office 3 times to complete the deal and everytime I have to tell them the whole story. I really am going to ask for my money back if this doesn't get resolved soon. Signed:never buy a jeep again.

Most horrible experience while shopping at this dealership.

Most horrible experience while shopping for car in this dealership, crook salesman along with dealership played lots of mind games.My experience: The car I was interested was listed for $12,995 on their website. I drove an hour to get the car with CASH $$ in my pocket. When I get there salesman brought a list and told me price on internet was mistake and actual price should be $13,895. I argued to honor the internet. After another 15-20 min, this dealer/salesman came up with an offer $12,995 for the car but added another $899 saying they have to add wheel lock and tint making it again $13,885. It was my first experience in this dealership, I was surprised to see how they play with their customers. I was upset so I left dealership. Salesman didn't said a word to me when I was leaving. Seems like he wants us to leave from there as soon as possible. Since I drove from far and wasted hours I decided to donate extra $899 to dealership crooks and buy same car. I returned back to dealership within few min. I saw same salesman is selling same car to his friend/relative (Might be lower price then what I was willing to pay- dealer managers check it). And salesman gave me that creepy look.This was my experience and I won't be back to this dealership. For people who are planning to go there I suggest not to go or be prepared for their games.

Worst experience and vehicle

In order to give a full review I have to go back to November 1013. I came to gillman dodge to trade in my dodge challenger that I had bought from helfman, I came here because the people I had at helfman were kind of arrogant but in hindsite I would have taken them any day. I also came here because kevin in service had always been great on my oil changes and stuff on my dodge. I came to purchase a 2014 jeep grand Cherokee and from the beginning it was a hassle.Let me start by saying im not a difficult approval, I have good credit and have been at my job for years, so its not a matter of getting a lender to deal with me.Anyway I had my salesman halfway through pass me off on someone else because he had personal problems..not a problem because I liked the new salesman better than mine anyway, but take something over halfway through and its confusing....get approval fill out paperwork then the paperwork says its going to cost more than I was told I DON'T THINK SO...so after that fight I was forced to omeet them in the middle...whatever......then I get a call that the paperwork was messed up and I had to come back again to resign....ok........then after I have had it until my first payment is due and still nothing from the finance company so I have to come back in yet again to make my first payment to the dealer!!While im there I talk to service because im having problems with my radio and im told they cant give me a loaner or rental because its not something that warrants it....ive had the car for less than 30 days!!!!Talk to the salesman and he takes me to the general manager and they agree to give me a loaner.When I bring it in I get the loaner and have it for 2 days and am told I have to bring it back because they cant fix it right now until they get parts and they need their car back.When the "parts" come in I take it in and now they wont give me a loaner!!! So im on my own.I call and leave a message for the general manager and I don't hear back! Let me also add that every thime you call the receptionist acts like it's a bother to do her job..answer the phoneThey tell me they ran updates and it worked...great...about a week or 2 later...same problemsSo lets just say its been in for the same problems several times...always hear ill get replacement radio and then excuses..oh updates fixed it, Chrysler wont let us replace it...stuff like thatGeneral manager 3 phone calls never once responded. Got ahold of a friend who knows the gillmans...never heard from him either, but he did make a call to the dealership telling them to FIX THE PROBLEM..They didn't! same old story. Ive gave them lists of problems, sent pictures etc.I even took it in for an unrelated grinding issue and got...cant duplicate the problem...to their mechanics even look at the cars??Now radio is completely out..and the service rep says..why didn't they just replace the radio....i tell him the things I was told and he says..no that's not right im replacing the radio and the usb hub...WHY WASN'T IT DONE A YEAR AGO!!!!And then proceed to put me in a total xxx rental and pretty much tell me this is it take it or leave it..thats bullcrap!!! So all in all ive been dealing with this for over a year and lost over 25 hours of work running back and forth.....REDICULOUS

not honor warranty

Mr. Chapman...Alan Scott...are bad service rep as well as General Manager. Took my truck in for bad factory paint job on my sunroof. When i open sunroof the glass is scratching from the paint bumps. You cannot see it when washing vehicle...once you open roof and stand from a distance you see the ugly workmanship done by Chrysler. Chrysler rejected because they said it was due to a previous accident. The only work done was a bumper and fender...no work on the sunroof. Mr Champan had me to take vehicle to a auto trim shop...someone who lied to us. Christian at auto trim on Bissonnet. She stood on the floor told my husband and i that it was a factory warranty issue and the dealer is responsible. Then when i called and told him what she said he emails me to say she says it was due to a previous accident and i had "yo people" to fixed it. Yo people that's why we have violence...who is yo people .I had paper work on bumper and fender to show. We looked st his sunroof on his truck clean as a whistle. My truck is still under warranty 2013 and because of this he want honor the bumper to bumper warranty...bad service...horrible

2014 Jeep Cherokee

My sales experience with Gillman went smooth. My car was shipped from another dealer in Kingsville, TX and delivered to me within 2 days of the sale. The sale was easy and I felt good about my new purchase. In August 2014, I began having issues with the transmission and took it into the service center. They had it for about an hour and told me that it needed a software update and I was good to go. Drove the vehicle for about 3 weeks and it began having the same problem. Took it back, and this time they gave me a rent car. Good thing, they had my car for 2 weeks. They went through a series of tests and resolutions and more tests and said it was good to go. Had the car back for 2 weeks and on October 20, the car is back in the shop with the same problem. I dropped it off on Monday, got my rent car (after being gone from work for 2 hours) and this is Thursday. I haven't heard anything from the service department. I didn't call Tuesday, thinking I would give them a day to look at it again. I called yesterday and 3 times today. No one is calling me back. To that end, I guess the sale was the best part about buying this car. Now, it is time for them to give me money back so I can go somewhere else. Frustrated.

Bait and Switch - Terrible Experience

Short Review: These guys are the reason why people call them "stealerships". This places uses the classic BAIT AND SWITCH tactics and will pretty much try to scam you every step of the purchase process. This was the worst car dealership experience I have had. I highly dissuade anyone from coming here. BEWARE before giving them ANY of your money.Long Review: I came here to order a Jeep and was INITIALLY given a fair offer for my trade and the purchase price of the new vehicle (plus three free synthetic oil changes). I agreed, and I left a $1000 "refundable" deposit. They were pretty eager to take my deposit. They didn't write up a formal contract, but resorted to using a standard letter sized paper with handwriting for everything (highly unprofessional). One manager, Dana?, assured me that their deposits were refundable. I hadn't signed anything regarding nonrefundable, nor had I seen a policy, so I didn't think too much (my mistake).I hit a few snags during the 6 weeks that I was waiting on the vehicle. In particular, the refundable deposit they stated was now nonrefundable. I inquired twice to make a change before the building process (which Dana? told me I could before it was built). First time they said it can't be done. Second time, they said they would take my deposit. If they cannot make changes, I was misinformed. They should take responsibility to work with me. When I went in to try to work with them, one manager, Raymond B., told me to "get out of his face" and "I have better things to do." After he said this, he proceeded to surf YouTube. This left me with a bad taste in my mouth and I was pretty upset. I have never seen such unprofessionalism. I considered fighting for my deposit using various consumer tools, but I figured I'd stick it out and see if they'd actually honor the original deal I had negotiated.When my Jeep finally arrived, I came in to finish the deal. They told me they can't give me the price we originally agreed upon for my trade. The original trade value was $10,500. They said they could only give me $9000. They claimed to had lost the shady letter sized paper or it wasn't legible they claimed. No surprise. This is a classic bait and switch. They take your "refundable" deposit after you agree on a price and then proceed to lowball you on your trade. At this point, I was already prepared for what they might do, so I proceeded to deal. It's a shame that I had to "negotiate" something that was already agreed upon. Raymond B. gave me grief at every step of the way. I ended up getting $10,306 for trade in value and the same purchase price (and supposedly 3 oil changes) after 2-3 hours of arguing with them. After signing paperwork and receiving my keys, I was on the way out. I thought everything was good at this point until Raymond B. greets me at the door saying we are not giving you the 3 oil changes (Why do this? The deal is over. You should congratulate me on my purchase and fake a smile). I demanded to speak to the general manager (at this point, Raymond B. says "go right ahead" with an attitude.) Matt C. had the service department write up a Chrysler service contract for me to get my 3 oil changes at any dealership. (I thank you for helping me Matt, but it doesn't make up for the treatment. Also, I should not be bribed with something I have already purchased just to give ten stars on the survey. This does not help to improve the overall Gillman experience. I hope you work towards improvement.)It's a shame that they had to give me so much grief on something we already agreed upon. At the end of the day, I purchased the vehicle short of $200 dollars on the original agreement (with much effort). They need to ask themselves if the trouble they gave me was worth receiving a bad marks on their record. $200 dollars is chump change for a dealership of this size. Why treat your customers like this and risk another taint on your reviews for $200? As of writing this review, they're not looking good. The service department reviews (users with 1 review and no friends, sketchy reviews praising Allen S.) barely save them in ratings. If any of the Gillman executives read this, please do a thorough check/review process on your employees and provide written policies for EVERY step of this procedure. This level of unprofessionalism should not be tolerated. I believe professionalism should be enforced at a dealerships of this size. A purchase of this value should be handled with the utmost professionalism every step of the way. Even restaurants that sale items 1/1000 of the purchase price of a vehicle treat their customers with respect.Bottom Line: I highly, highly dissuade anyone from coming here unless they like to be treated with disrespect and dishonesty.

Horrible people

This dealership is awful. They change prices on Sunday ( when you know they're closed ) and then early morning before they open they change them back. I was going for a 2008 bmw that was posted for 5000. They said it was a mistake, changed the price, and hung up on me. This is not ok.

Dissapointing

We found good deal on Hyundai Tucson on their website. So, we contacted online manager to clarify the price and availability. She said that the vehicle is available. We made a proposal and agreed the price. 20 minutes later we were at there place. We were asked to wait. After half an hour they said that the car is ready for test drive. When we went outside we found that it is Kia, not Hyundai!!! When we asked about Hyundai they told that it probably was sold. We just left

New Buyer

Purchased a new Jeep and I am very excited/pleased with it. The service that I received from Mark Ina was phenomenal..!!!!! I would recommend him and this dealership to anyone who are seeking good service.!

my sales experience

I stopped by your dealership just to see some of your new cars and to pick up a part for my wife's jeep. I was greeted by Mr. McGee as I entered the show room floor and I asked him for directions to the parts department which he gave me. We got into a discussion about cars and he showed me this dodge avenger in black. I was so impressed with his knowledge about the car and his friendliness /professionalism that I bought my car. Mr. McGee was a great help!!!!!!!!

Best service and price in town

I came to this dealership looking to buy a car for a good price, not only I found that but found awesome people that took time and sweat to get me exactly what I needed. I will definitely be back in the future to buy more cars from Gillman and I want my sales person to be Trouble again.

Great costumer service

Came to this dealer end it up with exactly wt I wanted the service was super everyone was friendly n that's the most important things in a business ..thank Brian n mike

Great Customer Service!

From start to finish the internet experience was excellent. Our sales associate Marcos helped us find and purchase the perfect vehicle for our family. Once selected, the waiting period for the finance department was very short and that process was quick as well. I would highly recommend this dealership to family and friends.

Took my Dodge Dart in for warranty work sometime last...

Took my Dodge Dart in for warranty work sometime last week as its ability to start became sporadic (needed an update for the CPU). Service and product were well enough. I had to leave it overnight and the next day when I went to pick it up there was a moderately deep scratch in the driver door. All fine, accidents happen, as long as it's fixed. The service man I worked with called "the boss man" out, this is Jim, and he said to have them buff out as much as they could while we were left to wait for it. We happened to wait outside the service bay so we could see how the technicians handled the cars. NOT well. One technician drove a Rallye inappropriately fast out of the service bay. I would be personally offended if I had seen somebody driving my car that way. Reckless and disrespectful.Them "buffing out" this scratch was never going to cut it for me and I think it's a cheap and dishonest way to try to fix your problem. When they brought the car back to us, sure, it was coated in nice shiny showroom wax to attempt to distract me and the scratch was barely noticeable, now a whitish cloud over my blue paint about the size of a nickel. But I understand a large portion of my clear coat has been buffed away trying to cover up your mistake and my paint is left no protection in this spot.They still offer to fix it in their body shop after I say I'm not comfortable with it. Good on you. They provide me with a rental and my car is gone for three days in which I receive no update and only get one on the third day when I call the body shop to ask for one and they tell me only that "It's being finished." and will be ready later that day but not what they're actually having done, i.e. wet sanding, painting, putting on the clear coat, baking, etc. So when it's ready, they don't call me as is the only appropriate protocol, yes? No, they call my father who is absolutely nowhere on the intake paperwork (but happens to have bought a vehicle from them as well) and was in no way involved. What kind of company does that?? I found this incredibly unprofessional and frankly disrespectful. Like they're looking for any way around courteous and appropriate behavior? So I don't get the news that it's ready until 5 minutes to close on a Friday and when I call at that time, they say they'll leave my key with the receptionist and I can just pick it up from there, no problem. But when I ask if the work order will be with the car he replies, "Well.. no." As if it's an obvious answer and a ludicrous suggestion on my part for requesting a RECEIPT of some sort and wanting to know specifically what they've done to fix my car. I've been to body and collision repair shops more than a few times and this is VERY common practice, sometimes with them emailing me the work order as it is updated.After this he says that the shop will be closed until Monday so he won't be able to get me a work order til then and also adds the rental will not be paid for over the weekend. And when I express how strange I believe it is that I wouldn't expect a work order, he then says he can have one for me the next day before they close at 1.I got everything back fine, the computer update and my fixed door are good. The end product is acceptable but the experience was sub par. I will never go back to this place for service or to buy another vehicle with them as my buying process with them over a year ago also left me feeling less than satisfied.

We had the best experience with our salesman, Trouble...

We had the best experience with our salesman, Trouble Carter. He was friendly and knowledgeable but most importantly he helped us get the used car we really wanted! I would highly recommend asking for, "Trouble," when you arrive at Gillman CJD as crazy as that sounds! :)

Our first experience with this dealership was horrible!...

Our first experience with this dealership was horrible! About a month ago we went in to buy a new car for my dad. We walked away from the deal because of the bad service and the demeaning way we thought we were treated. HOWEVER, last week my dad received a call asking if he was still looking for a car. (We had taken a break from the process just to regroup) This time around the service was incredible. Our questions were answered in a respectful way, Mr. Carter (the salesman) was terrific at listening to our needs and wants in a vehicle and he delivered! My dad is not the easiest to customer to handle or please. We were able to negotiate a fair price and it didn't take a lot of back and forth. Simple, straightforward and nice. We walked away feeling appreciated as a customer too! When it is time to go back, we will definitely look for Mr. Carter. I am telling everyone I know how great the service was!

Mark was Great! I can not say anything poor about him at...

Mark was Great! I can not say anything poor about him at all. The dealership as a whole, however, I have mixed feelings about. The manager was VERY high pressure in sales. Financing was not a great experience and I would not recommend anyone finance their vehicle with them. Our brand new vehicle came with a 1 year Bumper to Bumper Warrant! What a joke. $2800 to get 5yr/100,000 miles. Overall, the car buying experience was not ideal but not horrible.. however, financing was a let down. Very nice guy, I just disagree with their approach.

I received excellent service from all of the associates...

I received excellent service from all of the associates that I came in contact with at the dealership. I did have to take our Dodge in to get serviced, and my experience with the service center was great. At one point I had an issue with the cost and diagnosis of the vehicle, but all of the associates were quick to listen to my concerns and offer help. Eventually, I did have to speak with the general manager, Mr. Chapman, who agreed to meet with me to listen to my concerns as well. When speaking with him, he was very courteous and understanding. Although I didn't completely get the answer that I wanted, I did feel as though Mr. Chapman and his team provided me with the best possible solution for both parties involved. Once the issue was resolved, everyone continued to be very helpful, and I was so appreciative of the service received. I recently left a job which revolved around customer service, so I have come to expect the best customer service from companies that I give my business to, and I felt that the team of people that I worked with at Gillman exceeded my expectations. I will definitely refer family and friends to this dealership. Thank you

Stay away from this dealership! Matt Chapman General...

Stay away from this dealership! Matt Chapman General Manager, and David Garcia, Finance Manager are unethical business people that give the car I made a deal on vehicle and put down a deposit only to have them sell the vehicle after we agreed I would come in to pick and do the paperwork in two days. No phone call no nothing only to show up with the vehicle sold. They do not value service and give the car business the reputation it has been known for.

I went in this past Saturday to try to get a new car...

I went in this past Saturday to try to get a new car because my Malibu maxx was not cutting it any more. After trying to get the car by self I found out I couldn't so I became very discouraged. But my sells men Marcos Pacheco was very determined to help me get the car of my dreams. He worked really hard to help me out. Unlike most sells men he was straight forward an gave me no bs. He was super nice an very helpful. After a few hours he did it. He was able to get me my car that I really wanted. I drove out with a 2013 charger brand new!! I had an awesome experience at Gillman. I highly recommend it an ask for Marcos.

After searching what seemed like all over Houston for a...

After searching what seemed like all over Houston for a vehicle within our budget and one that we liked, we found that Gillman was where we should have just started to begin with. We were greeted with a positive and friendly service as well as an overall comfortable atmosphere. Travis and Javier were exceptional in getting us in what is now our Jeep Compass. My husband and I were tired of dealing with many salesmen who were wanting to "just sell us a car" however, Travis did the above and beyond to ensure we got the one we wanted. (no settling for this girl) I will and already have strongly recommended these guys to friends and family. The Finance team, in particular David were/was great as well! Overall, after the long and stressful road of searching for a vehicle. The team at Gillman Chrysler Jeep and Dodge were AMAZING! We've been enjoying our Compass and are still so happy!!!Thanks again Travis!!!

Eugine was the best salesman I've ever had the...

Eugine was the best salesman I've ever had the pleasure of dealing with. He has been in the business for many years & knows his stuff. My credit isn't perfect & I still drove off with a new challenger! If tgey can't get you in a car, nobody can!

Gilman jeep has an excellent staff and great customer...

Gilman jeep has an excellent staff and great customer service. They made everything as smooth as possible. They made car buying a easy process. Keep it up guys.

Art was very helpful to me. I'm really glad he was...

Art was very helpful to me. I'm really glad he was the one who was my saleman. They all were great. I wish them well. I really hope that this dealership can show other dealerships hope to be. To me they were all one big happy family.

My Sales associates were excellent. They did everything...

My Sales associates were excellent. They did everything in their power to meet my needs. I will definitely refer all my people to them. This has been the best car buying experience that I have ever had.

Mark Moseley was very helpful and kept us informed about...

Mark Moseley was very helpful and kept us informed about the whole process. Previous experiences with other dealerships had made us weary with the car purchasing process. Mark made it very easy and delightful to purchase our vehicle. Everyone at the dealership was very accomodating and made the process stress free. My wife and I were very impress with professional attitude everyone had, there was no pressure sales tactics. Just a concern to answering our questions and assuring us there will be no tricks during the purchasing process. I commend the people and the management to the high standards they maintained. Although, we probably will not have our car serviced at the West Sam Houstoun location, a friend of ours has her Acura serviced at the Woodlands location. She told us the service department there is very friendly and helpful. We are looking forward in having our car serviced at Gillmans, no matter which location. Thanks again for being so helpful and accomodating.

James McGee is the best! The staff in the dealership are...

James McGee is the best! The staff in the dealership are friendly and fun. I purchased my 200 from this dealership last year. I had my 05 PT Crusier towed to the dealership, I went there with the intentions of settling for another used car. I called James and told him I was looking at a 07 Nissan and I explained my situation, he told me to come on down. So I did, and with a down payment and my broken car I left the dearlership in a 2011 200 with 10miles on it (never owned a new car before). Well my family is getting bigger and so I decided to try another dealership and trade my car in for something bigger with 0 down. I tried McGill Toyota. Horrible choice! I waited for 3 hours and given the run around for the man to tell me I would need to pay a 800 car note (umm heck no thats a mortage). He even went so far as to tell me I was approved and all we needed to do was locate a car that I could have the notes in the price range I felt comfortable with. Most sales men harrass you, well not this one. Two days later I emailed the salesman and provided him the stock number for a camry he said he would follow up with me and I never heard from him again (Paul Derrick is the name of McGill Toyota). So I said well let me go back to Gillam and see what they tell me, since they were the ones who pulled a rabbit out their hats last year. Well after James spanked my hand (not really), him and his team pulled another rabbit. I am currently riding brand new again...in a 2013 Dodge Journey 18 miles on it. So if you are in the market for a new car or a car period go on down to Gillam and ask for James McGee and tell him Koontz sent you!

Laura was great! She worked really hard to help us get...

Laura was great! She worked really hard to help us get the car we liked within our price range. We're glad we shopped with her.

I WAS VERY PLEASED FOR HOW THE DEAL WAS, HOW I WAS...

I WAS VERY PLEASED FOR HOW THE DEAL WAS, HOW I WAS TREATED. THE SALES MAN WAS VERY PROFESSIONAL WITH NO PRESSURE AT ALL. THE TIME ON THE DEALER WAS VERY SHORT AND THE TRANSACTION WAS VERY CLEAR.

I would definitely recommended this dealership to anyone...

I would definitely recommended this dealership to anyone looking to buy a vehicle. The staff was very friendly and provided a great buying experience without the pressure of most dealerships. Jessica Smith, James McGee and Raymond provided excellent service and made sure I got everything that I was looking for and more. I am very pleased with my buying experience at Gillman and I'm sure anyone who visits this dealership will be just as pleased.

Jessica was great to work with and didn't pressure me...

Jessica was great to work with and didn't pressure me at all (which is definitely something I didn't expect since you hear all the nightmares about the car buying experience). I ended up getting a good deal and got the Dodge Challenger I wanted with exactly everything I wanted. I would definitely recommend Gillman for your next car buying experience. Also, "Egg Roll" was great to work with in the finance dept. He didn't pressure me to buying all the products I didn't want yet explained to me what they were and how they might help me. This made the finance experience quick and easy. Thanks Jessica and "Egg Roll" and great job.

A rating of "5" isn't good enough for the...

A rating of "5" isn't good enough for the Staff at Gillman Jeep. On a scale of 1-10 they are all a "17". I have told anyone who will listen to me how outstanding everyone at Gillman was during my car buying experience. I walked in, was greeted and I explained what I wanted. The young lady said she would get the "expert" for me and when I came back to the lobby I had a circle of people waiting to greet me! I felt like "uh oh" here comes the tag team, but NOPE! They all said hi, greeted me, and introduced me to my own personal expert Harvey! Harvey and I hit it off immediately - yeah I know I was pleasantly surprised! Harvey didn't play any games with me - asked me what I wanted and took me right to the inventory of what I described. Didn't parade me around the lot and try and get me to get something other than exactly what I said I wanted. Harvey was definitely an expert on the Jeep Grand Cherokee because he showed me all of the changes since my last Grand Cherokee in 2008. He handed me the key and told me to drive it - and WOW did I drive it and LOVED it! I made a joke with Harvey when we got back (I was trading in my current vehicle) and said, "Ok, don't be one of those Sales People who holds my keys hostage until I purchase something from you!" He told me he would never do that - and made a point of leaving my keys on his desk close to me. During the time I was at the Dealership I kept waiting for the pressure, guilt, and persuasion to begin...and I am proud to say it never happened!!!! Harvey was by my side throughout the whole process, didn't bring other people over to pressure me and tell me what a great deal I was getting, and blah blah blah. I even remarked to Harvey how simple this whole process was and explained that buying a vehicle in South Florida is the most irritating experience of my life and how much I hate it...At Gillma I experienced the complete opposite - It's laid back, relaxing, and overall just a good vibe!!! Helps that Harvey let me park my new Jeep right outside his window - so I am sure I spaced out staring at it for a while!!! Don't think twice - go to Gillman and see for yourself just how amazing they are!!! Being in Hospitality for 17 years has made me critical of Customer Service and I gotta tell you - I would hire every single one of them in a heartbeat! Thanks Harvey, Raymond, and Alan...Ya'll Rock!!!

Dealing with Art for the purchase of my new Jeep was...

Dealing with Art for the purchase of my new Jeep was wonderful. He was very helpful and answered all of the questions I had before purchase and after as well he made sure that I knew and understood where everything in my vehicle was. I would definitely recommend this dealship to someone in the karket to buy this brand of vehicle.

I am very grateful for the time,attention and effort that...

I am very grateful for the time,attention and effort that the staff and especially my sales woman Laura Varela at Gillman Dodge used with me to make me feel very comfortable about my purchase. I would hope that all future car buyers could find a staff as eager to meet the needs of the consumer as they were with me. A+ experience!

I e-mailed to inquire about a specific vehicle. Travis...

I e-mailed to inquire about a specific vehicle. Travis was quick to respond via phone call and update me on the vehicle. He urged me to come earlier than I originally intended as the vehicle would not last long. He was very helpful upon my arrival and worked with me to reach a deal. The transaction went smoothly and I was very pleased with the overall experience.

Great and Friendly People. Javier was salesman and he...

Great and Friendly People. Javier was salesman and he worked with Sales Manager (Frank) to getus a great deal. Very Clean Atmosphere and very geared toward customer satisfaction.

Hi, I just wanted to stop by to thank Ben Boylan for his...

Hi, I just wanted to stop by to thank Ben Boylan for his help with our recent purchase. We walk in and he help us for the start. We purchase a Chevrolet tahoe. My wife loves her new vehicle. Thanks to Ben Boylan and all the Gillman Chrysler team. Keep up the great customer service.

Had a great experience with Gillman Ram. Great service,...

Had a great experience with Gillman Ram. Great service, great prices, no complaints whatsoever. If you want the full car buying experience, look no further than Gillman.

I saw an ad on craigslist and had called in. Saw my used...

I saw an ad on craigslist and had called in. Saw my used Toyota Corolla later the same day. George Charndta was great! No games, no BS, didn't waste my time. He was a very helpful, honest, great salesman who got me a great deal on the car I was looking for. I would definitely go back and purchase again from him in the future. I liked how they respected me as customer and delivered on their word. Great job Gillman!

After a long day of traveling and looking for vehicles,...

After a long day of traveling and looking for vehicles, Gillman Chrysler Jeep lived up to its reputation. The crowning jewel of the whole experience was the sales rep that helped us named Laura Varela. She definitely went above and beyond to help us out in looking and making our final purchase for the vehicle we have been looking for. Laura made us feel at home and made the typical "headache" of purchasing a vehicle very simple and pain free. Thank you for everything and im definitely recommending Laura and Gillman Chrysler Jeep to anyone looking for a vehicle.

Travis was a great sales rep...he accommodated my every...

Travis was a great sales rep...he accommodated my every inquiry and exhausted all options to get the best one for me. I love my jeep plan on coming back in a year to upgrade once my price range goes up and thomas is the only salesman I want taking care of me.

Great experience and the sales staff and financing was...

Great experience and the sales staff and financing was the best. Very easy to work with and straight forward. Would recommend this dealship and James to anyone.

After we drove 30 miles to drive a car we were interested...

After we drove 30 miles to drive a car we were interested in, they couldn't fin the key!! Like really?.. And they could have cared less.

Tried buying a Saturn Sky advertised for $8692. Was...

Tried buying a Saturn Sky advertised for $8692. Was transferred to San Antonio, Brownsville, TX, and Houston Texas for three different cars that were available but could not be sold as advertised price. One car listed as sold two days after inquiry. Sales Manager was advised of concerns and was told that a pricing error is evident with little to no satisfaction.

offered me 5K below rough trade in on my truck with 5400...

offered me 5K below rough trade in on my truck with 5400 miles on it. Caesar is a thief. Waisted an hours of my day and still tries to sell me their Jeep at msrp.

First lemme start by saying Tim Ball was horrible! He...

First lemme start by saying Tim Ball was horrible! He gave us an attitude every time we came there. Then NO ONE knows what the hell they are talking about. My boyfriend drives a 03 dodge Cummins well first off its white and on the paper they said its black. Then one day we are told its the PCM then we go up there and all of the sudden its the ECM and they told us it wouldnt start if its not fixed and they couldnt even show us a diagnostics report. Then seriously $125 for him to look at it for a MINUTE litterally. Thats just.outrageous. We got the truck towed back here and he sprayed eather on the engine or something guess what, it started right up! So its obviously not the ECM maybe if your staff took longer to look they would find the actual problem! We will NEVER be going to this establishment again, it's a rip off and a waste of time. Horrible experience!!!!

James McGee hooked me up. He made sure I got the best...

James McGee hooked me up. He made sure I got the best deal and if someelese had a lower price he would look into it. I am glad I went here and believe I got the most for my money. Great guys here who work with you and are about the best deal. Cant go wrong by buying a car here.

I would have done better taking my money to the casino. I...

I would have done better taking my money to the casino. I came out with more problems than I went in with. Over four months later, and spending almost 2500, 4 return trips back to the shop (3 in less than 30 days) my vehicle is still not running properly. They charged me almost 2500 for a cylinder head, then after returning several times because the vehicle was still overheating now they tell me I have transmission probles, radiator, cadillac converter, and throttle body. Mind you in their initial assessment none of these problems existed or were brought to my attention. Now they want me to bring the vehicle back for a fifth time. After all their promises, I am financially and mentally exhausted. My next step is the courts. And it's a shame because Dodge is one of my favorite line of vehicles. But why buy Dodge when the dealer can fix them. DO NOT TRUST THE DEALER GILLMAN DODGE, HOUSTON SOUTHWEST. LIES LIES LIESSincerely,Screwed by Dodge

My daughter, Jennifer loves her new 2011 Nitro. This is...

My daughter, Jennifer loves her new 2011 Nitro. This is my 2nd car from this dealership and yes, I would drive to Houston again to purchase a vehicle from Cesar Rojas. Thanks for all your help in making this happen.

I loved the way they treat you while your there they...

I loved the way they treat you while your there they introduced me to everyone and I especially loved the attention we were given by the manager the sales man was very nice and did everything he could to help us get the deal we wanted I've been to 3 different Chrysler dealerships and this is the first dealer that did not tell me this car is too much for you thank u Simon and gillmans auto best quality sales I have ever recieved

A very good experience and I am extremely happy with my...

A very good experience and I am extremely happy with my car. I would recommend this dealership to a friend. They were friendly and very helpful. It was a good experience.

My entire experience, from start to finish, was simply...

My entire experience, from start to finish, was simply excellent. I found my car on line and worked with Eugine the entire way. I knew it was the car I wanted. I didn't feel like I had to haggle, and I didn't feel any pressure. When it came down to financing, Jeff Raval was awesome. We reviwed several options, and I never felt pressure to buy additional warranties or products, although all were reviwed with me. I did purchase one warranty upgrade and I felt like the price was fair. I also feel like Jeff gave me a fair and reasonable APR. So this was all around an excellent car buying experience.

First contacted Cesar Rojas via online. Next day, went to...

First contacted Cesar Rojas via online. Next day, went to test drive used cars and was helped by Alan Ostermann. Negotiations went very well, we felt NO pressure to buy, and our requests were accepted with no problem. We bought the car we liked, at a fair price, and left with a good feeling. We would recommend this dealership to friends and family.

awesome experiance over there. id like to give all the...

awesome experiance over there. id like to give all the credit to Simon Seruya who had made my experiance there unlike any other. he is hands down the best sales rep i have ever had. very nice and is willing to make a compromise on everything. Thank You so very much.

I am very happy with my service from Simon, but this...

I am very happy with my service from Simon, but this review field being mandatory pisses me off. So much so, that if I wasn't so pleased with Simon, I would have just not filled this crap out. Make this survey more user-friendly.

Service was excellent, I got exactly what I was looking...

Service was excellent, I got exactly what I was looking for within my preferred price range. The sales staff kept us well informed of what they were doing while we were waiting. It was a great day to buy a car from Gillman!!

I was treated very good while at the dealership. They...

I was treated very good while at the dealership. They addressed all my needs and answered all my questions. The only problem I encountered was that the computers were down that day, and I had to wait a long time to get financing.

Bill create a great second impression that changed my...

Bill create a great second impression that changed my mind. I even cancelled another appointment to go to this dealership. Bill approach me with different options and did not push a vehicle. He took the time to show me what I want and we made the right deal. Thanks Bill

The dealership was great to me and I can trust them if I...

The dealership was great to me and I can trust them if I need to buy a another car from them .The salesperson was great and also the finance manager. If you need to buy go see cesar rojas ..............Thank you,Raul de Leon

Sent an inquiry on a used vehicle thursday evening asking...

Sent an inquiry on a used vehicle thursday evening asking a simple question. Received an automated response that evening. Fine so far. Next morning, I receive a thank you email for buying a new vehicle. Responded back asking for my question to be answered, day and a half later, still no response. Looked on your website and read testimonials on how well people were treated and how quickly they were taken care of by email. I'm just not seeing that at all.I have been searching for a vehicle on the internet for nearly a month now, and have found many of the dealership's internet sales dept's to be entirely unsatisfactory in customer service, and your dealership is one of them.

It was a pleasant experience. Could have detailed the...

It was a pleasant experience. Could have detailed the car better and could have let me know that the cigarett lighter was loose and that the rear passenger tail light was cracked but overall for buying a used vehicle I am very satisfied.

Appreciate the good service from Bill Jones , he took...

Appreciate the good service from Bill Jones , he took ver y good care since the internet Mail request from Mexico . Help a lot with paper work and insurance advice and reference cause we're new in town .

Ms. Zelada was friendly, personable, and attentive to...

Ms. Zelada was friendly, personable, and attentive to duty. She was persistent when dealing with her peers and truly wanted to help me as a customer buy a car. Being honest with a customer will reward her with many sales and she will become an asset in a mans world and in the company. Hopefully her peers will work with her in her quest to become a good sales lady. I think she is on her way.I really appreciated the good treatment and her positive attitude. I wish her luck in all the things she wishes to do.Elva Marie Lee

Thanks to Cesar and the rest of the Gillman team! My car...

Thanks to Cesar and the rest of the Gillman team! My car was no longer driveable after someone ripped it up, but they made sure I had a car I like and with payments I could afford! Thanks again!

I am happy with the Jeep I purchased but I gave mediocre...

I am happy with the Jeep I purchased but I gave mediocre comments based on the experience.I saw this Jeep on the internet and gave an offer by email based on what I could see in the photos. When I got there, the soft top was taped up on the main part of the top and the rear window was ripped and taped. For that reason I would not go with the offer I gave. The salesman said they would sell me a new top at cost. He went back to the parts Dept and checked the price and said a new top would be $603. We agreed to lower the offer $250 and I would buy the top.By the time we did the deal, the parts dept was closed. The next day I called the parts dept and was told that the $603 was only for part of the top and not the windows. A full new top was $1200.I feel this was deceptive and for that reason, I will not conduct business at Gilman in the future.

Our salesman, Simon/"Jeep Expert" was by far...

Our salesman, Simon/"Jeep Expert" was by far the best salesman I've ever dealt with. I have always dreaded car shopping & have had several negative experiences. Simon, was not only EXTREMELY professional, but also very knowledgable, friendly, & kept his word throughout the process. He answered our many questions as 1st time Jeep owners & even called my husband the next day to see if we thought of anything else to ask. I hope that somehow I can get my next SUV from Simon too!

The misrepresentations, attitue, gross rude behavior of...

The misrepresentations, attitue, gross rude behavior of your sales manager and the wasted time we had to endure due to the apparant disconcern and when we asked a simple question there is a definate lack of knowledge by the staff for the customers needs prevents me from ever recommending Gillman Auto to co-workers, family and/or friends.Typical old style "Car Salespeople Tactics."

I would recommend the dealer because the service was good...

I would recommend the dealer because the service was good and the selection was better then other area dealers. Also the sales person was very knowledgeable about car feature differences between packages.

I saw the Vehicle I wanted from the internet on a Sunday...

I saw the Vehicle I wanted from the internet on a Sunday afternoon and utilized the message form on the website to gain additional information. Within 2 hours of opening on Monday morning, Cesar Rojas contacted me. I asked for his best price, had it 5 minutes later,found it to be very acceptable and agreed to make the purchase. This vehicle was purchased and financed over the phone and text messaging. The entire experience was by far the best car buying experience I have ever had. I was in the dealership for less than 20 minutes total. The experience would have been quicker if the lawyers weren't involved with all of the added forms.I am very happy with the people I worked with and the deal.

This was by far the most stress free car buying...

This was by far the most stress free car buying experience I've ever had. From the moment I sent in an internet request for more information, the salesperson listened to my wants and needs and in the end I drove off in a car with everything I asked for and more. The finance area was also stress free and very professional. From the sales floor to the finance area I was never left waiting, wondering when someone would come back and get me. I was always kept abreast of how long I was going to have to wait and the wait time was minimal. I highly recommend this dealership and will definitely give my future business to them.

Customer Service was very good, but not great. Contacts...

Customer Service was very good, but not great. Contacts with salesman, sales manager and finance were all professional and friendly, but directed at closing the deal and getting me out the door. My original interest was in a Jeep Rubicon, but the 70th Anniversary Sahara was a comparable option I would like to have seen, driven and compared. The salesman showed me one, but did not take the time to get the key so I could compare. I also purchased the Blue Steel Protection Plan but was not advised on what step was needed to have the original product applications done. When I asked the salesman, he sugessted I call the finance department.

Today I went out again to look at new trucks and a friend...

Today I went out again to look at new trucks and a friend of mine suggested I look at the Dodge. I had reservations about a Dodge, but, after talking to the sales team at Gillman, I am convinced the Dodge is the way to go. This team went above and beyond to answer all my questions and relive me of all concerns. In fact, 4 hours later I signed all paperwork and was the proud owner of a new Dodge 3500. What a great team. Thanks so much!Mike and Diana LeBlanc

Product & personnel - all top notch. 5 stars. These...

Product & personnel - all top notch. 5 stars.These good folks helped me:1. Find a Jeep, equipped the way I specified.2. Gave me, what I considered to be, a fair price.3. Arranged for sale & installation of more optional equipment.4. Gave me a quick but thorough overview of the functions of my new vehicle.Purchasing this Jeep from negotiation to delivery has not only been painless...it has been a total pleasure.I've already referred these folks to my neighbor.

Cesar and Rick did a great job. They did not waste a lot...

Cesar and Rick did a great job. They did not waste a lot of my time with negotiating games and they were very informative. Patrick who finalized the sale was very professional and low pressure. Being treated right is important to me because I typically have a long term relationship with a dealership for service if I trust them.

I would recommend because I felt like the prices was...

I would recommend because I felt like the prices was right and the salesman was knowledgable, professional and really great to work in getting my Jeep I just love. Sales person are extremly important because it can be what get you a sale or having you running out the door and with Beau it was a please to work with.

The reson why will recommend to anytone because; 1.The...

The reson why will recommend to anytone because; 1.The internet price is $18,294 and it was sold to me at $18,650. 2.The sale person Mr. Beau Mathews promises me a full talk of gas and didn't get it.3.Mr. Jensen, Make me too understand the i have to take the vehicle service contrace or i may not get finance.I WORD LOVE TO CONTINUE DOING BUSINESS WITH Gillman because this in not the first time i have purchase a can at Gillman.Thanks, for understanding....Karl Gomez

I had a great experience at Gillman Chrysler, Jeep,...

I had a great experience at Gillman Chrysler, Jeep, Dodge. My expectations were exceeded by the outstanding customer service I received. I would definately recommend this dealership to my friends and family. Overall, a very pleasant experience. Thanks!

Went in to get a windshield / state inspection done -...

Went in to get a windshield / state inspection done - walked out with a new vehicle. Overall process was good. Salesman, Sales Manager, and Finance Manager were friendly, knowledgable, and helpful. I would recommend this dealership to my friends. One Suggestion: After the sale and when the customer is ready to pick up the vehicle, it would be nice if the salesman would take the time to go over some of the features of the vehicle. In the salesman's defense, I did not ask for a feature demonstration, but it would have been nice if the salesman offered. With that said, I still give the experience a 5 out of 5.

The customer service I received from Drey was...

The customer service I received from Drey was outstanding. He did exactly what he said he would do and delivered the exact vehicle I was looking for at a good price. He was prompt in responding to my request. He made the overall experience very easy and smooth for a busy person like myself.

Our sales associate Dane Bessard, was Professional,...

Our sales associate Dane Bessard, was Professional, Prompt, Organized, Full of product knowlegde, and motivated in his efforts to ensure a satisfying shopping experience during our visit to Gillman CJD. I chose the exact new Jeep product i was interested in, completed a test drive, had my questions answered to my satisfaction and at that point Dane had us on our way to getting some numbers on paper. During this sometimes pressing process I was firm and persistent and Dane remained very polite and professional, while always listening. It took a while but, in Dane's efforts to keep progress moving forward we were headed to Finance, where after i had signed several pieces of paperwork Mr. Jeff Raval took the time to look at and address some last minute concerns and questions of mine about a few of the numbers. Mr. Raval shared my questions with the General Sales Mngr. Tony Thomas who willingly rolled up his sleeves and presented himself, Mr. Thomas and i looked at the numbers in question together, and in a very professional manner he was able to present an equitable solution. At this time Without the slightest bit of a problem Mr. Raval started the finance paperwork over again, and with his genuine attention to my satisfaction as a customer or Guest(as he refered to my wife and i on several occasions), i would shorly depart Gillman as an owner of a new Jeep Patriot Lattitude X and a definate return Guest of Gillman Chrysler Jeep Dodge. (Keeping in mind that i am not always an easy person to deal with)I would like to personally Thank Dane Bessard, Jeff Raval, and Tony Thomas for all of their hard work and efforts to ensure that my purchase was something that i was both, Satisfied and pleased with... THANKS G.W. CATHEY

Beau / Harvey / Tony, Thanks to all you guys for your...

Beau / Harvey / Tony,Thanks to all you guys for your cooperation and for being so friendly Saturday. I love my new R/T! Hopefully you will find a good home for my Patriot, and perhaps make a little money off of it in the process. Thanks again and best regards,Chad Jones

This was a nice experiance. Eugine was AWESOME!! He did...

This was a nice experiance. Eugine was AWESOME!! He did not bother us, but followed up regularly. My husband went in months before the car was available. Eugine even offered me the only book he had on the Overland, that was really going the extra mile. I did not take it, but his offereing made me feel special. Lanford helped us while his partner Eugine was busy, he was very nice and helpful. Tony helped us with answering many questions I had with a smile and was very patient. Morris made the financing part fun and I feel educated about my purchase after spending time with him. The entire team was GREAT.

I wasted 3 days in a row at this dealership. I explained...

I wasted 3 days in a row at this dealership. I explained that if the deal cant be made on the terms I wanted, then I dont want to make a deal. I kept getting the run around, typical salesman speech. On the second day, I was told to go ahead and take the truck I was wanting to purchase home because they were sure that the deal would work and they would call me the next morning. Well on the 3rd day, I waited all day and never got a phone call. I call at 1pm to ask for a updated, they stated that they are on the phone with the bank and will call me back in a little bit. By 6pm I still have not heard anything. I called back and asked for an update again. They said that they just got off the phone with the banks and that I would need to put $4800 down. I advised them that I would not be able to do that and that I will be bringing this truck back to get my old truck. Then they tried to sell me a new 2010 Truck. I was already so fed up with this place, I just wanted my old truck back. I have never had a bad experiance in purchasing a vehicle before untill now. This was the worst. I just asked a simple question of can it be done on my terms or no, and it was dragged out over 3 days. They just seemed more into making thier money than helping out the customer. If these people are going to be selling Dodge Trucks with Diesel Motors, they need to be educated about the vehicles. They dont have a good knowledge about the vehicles they are selling.

Great experience with the sales staff; they were very...

Great experience with the sales staff; they were very personable during the sale experience. Seemed a bit rushed by the business manager when signing the paperwork; scan through through the forms and made it appear the elective warranties were mandatory.

I go in looking to buy a new ram and had an internet...

I go in looking to buy a new ram and had an internet price quoted to me, I get there an I Asked the same question four times and given the same answer each time, when it was Time to sign I find out they lied to me and wouldn't agree to the deal and wanted an extra 5,000 I wouldn't go to this dealership they're completely unprofessional

Had a power steering problem with my PT Cruizer. Kevin...

Had a power steering problem with my PT Cruizer. Kevin was my contact and was with me all the way. He gave outstanding customer service and made me feel my car was in good hands. Definately will take car back to Gillman for service. Kevin is a big reason for that.

Harvey was outstanding, and completely unlike the...

Harvey was outstanding, and completely unlike the stereotypical car salesman. He seemed completely real, and wasn't pushy in the slightest. He made me feel completely at ease. Gillman management did a very good job bringing the price of the car down to exactly what I could afford. It didn't hurt that you folks did a very nice job of checking out and reconditioning the 10 year old car, too.Everybody I met there was friendly and helpful. I will definitely recommend you folks in the future, and I'll see you first next time I need another vehicle.Sincerely,Michael Faw

This has been by far the worst car buying experience I...

This has been by far the worst car buying experience I have had in my life. The salesman did not know about the warranty that is offered, the head salesman knew what we agreed upon yet said nothing when talking to the finance manager. The finance manager tried to buy me off by offering me $150 instead of the repair that was to cost them $2000 that we agreed upon. To top it off the finance manager said the he used words like if possible to repair to me that means if you are a dealer and have a service bay then its possible to make the repair. The ONLY nice person was the assistant to the executive staff who is helping me now that I am getting nowhere with the others. DO NOT DEAL WITH EUGINE OR ISIAC AT GILLMAN DODGE AT 59 AND THE BELTWAY.

Was going to buy a new Ram at another dealer, but Gillman...

Was going to buy a new Ram at another dealer, but Gillman is the closest to my office, so I thought I would go have a look around. The had one with one more option (nav) than the one I was looking at the other dealer and ended up negotiating a better price. It was the last day of the month and they were ready to move vehicles. It was ready in less than two hours. overall i was very satisfied.

Everything was great, I was happy with the service. I was...

Everything was great, I was happy with the service. I was a little upset with the 2 1/2 hours of waiting for the car after all paperwork was completed, I was at the dealership for over 5 hours, since we had our baby with us, my wife had to leave after the first 2 1/2 hours. Also while I was waiting for the car, once my wife had gotten home,maybe only 30 minutes later, she started to get the insurance for the car, looking up the vin# number on the internet, she saw that the car we purchased was selling for $2000 less, for that day, and we were still charged the quoted price from two days ago.

Was met by Kevin Brown before I stepped out of my car at...

Was met by Kevin Brown before I stepped out of my car at the service lane.Kevin was courteous. friendly and asked for details of all my worries.Prompt and accurate information was given by Kevin, to all my queries.A body repair was completed is short order and to my great satisfaction.Gillman Dodge will be my service destination for all my service needs in the future.

My initial injuiry was answered quickly by email with a...

My initial injuiry was answered quickly by email with a follow up call. I was presented a couple of different options in terms of price for the make and model I was interested in. We were greated warmly when we arrived at the dealership and Robert already had a couple of vehicles lined up for us to look at and test drive. He then located a vehicle in their inventory that fully met our criteria and presented us with a price that matched the original quote. He explained all of the controls of my new car and showed us how to take down the soft top. He even followed up with a phone call to make sure I got home ok and had enyoyed my ride.

Cesar was very helpful in resolving a number of concerns...

Cesar was very helpful in resolving a number of concerns we had regarding our car purchase! The Car buying experience is usually very difficult,Cesar and his finance manager both made the process actually enjoyable! We thank them both and will recommend contacting Cesar directly by cell phone,since he seems to work 24/7.at713-776-4927! He will help you get what you want and pass you onto one of the best finance gentleman in the business! Thank you Cesar and company for saving the day,You are the "Gillman Guys"! Mr Opportunity is real,not just on the commercials!

Woke up one morning and decided that I wanted a car,...

Woke up one morning and decided that I wanted a car, specifically a Dodge Charger. I went to Gillman's website and perused their charger selection and it gave me the contact info for Mr. Jeff Raval. He asked me what I was willing to pay for one, what I wanted on the car as far a ascetics, then asked me what I wanted in the car as far as options. Then he asked me what color, I told him anything BUT RED, and that i prefer darker colors. Once the car was picked out he then sent me the credit app via email. I filled it out and emailed it back. with in a few hours I received a call back saying when do can I come in for my finance interview! I was very excited because this my very first BRAND new car purchase! So when I walked in I met the GM Mr. Paul Hopkins and he was quite friendly and congratulated me on my new car purchase and told me that he was happy I chose his dealership. I walked into the office with Jeff and filled out some paperwork to help finish the deal and showed him my insurance. He sent the car to get properly detailed before i went into finance. There I met Mr. Javier Melgar who took great care of my questions and concerns and kept everything frank and honest, just like I like it nice and simple. He explained GAP insurance, and the extended warranty to me and I was quite satisfied with the numbers. I told him that I appreciate his efficiency with the finance part of the deal because I hate wasting time. Once I signed the dotted lines my car was ready for me to roll out and take a picture with. I had the best smile on my face because I got what I wanted, how I wanted done, and in my favorite color as well

My car would not move and I was uncertain as to its...

My car would not move and I was uncertain as to its problem. To complicate the situation I was due to fly out of Houston the same day. Kevin and his associates diagnosed the problem in a fast an efficient manner and repaired the car. Kevin was very professional and courteous such that I will now bring my car to this location for any future service issues. Previously I had been obtaining service in Katy.

Very easy to work with-Cesar listened to what we were...

Very easy to work with-Cesar listened to what we were looking for and then explained and showed us what our options were. No high pressure and we really appreciated it. His immediate supervisor and the finance person were also very easy to work with..And yes it was worth the drive into Houston to this dealership. We passed a few other, but this dealership had a number of jeeps in various colors and prices - something we didn't find at others ( we have 2 dealerships with 20 minutes of our home and we drove a hour and a half to Gillman) Thanks for having your website easy to see what you have on your lot. It does make a difference for those of us out of town.Friendly atmosphereNo high pressure sales personvariety in inventoryknowledgeable sales personThe above are reason's I will return to Gillman when looking for another vehicle

I had to have my Dodge Charger towed into this dealership...

I had to have my Dodge Charger towed into this dealership because it was the closest to my home. I had no experience with them because I had actually purchased my car at another dealership, but was very pleased with the excellent customer service I received from the start. Gerrin went above and beyond what I ever imagined or even thought he would. I went in prepared to fight and argue to get a fair deal on getting my car repaired. Dodge corporate office was involved at my request, but I was afraid that would make the process more difficult. Gerrin made it his business to contact my case worker at Dodge with the diagnosis for my car issues and work out the details of cost with the case worker. He also kept me informed of any details or information that I should be aware of concerning the repairs and my portion of the repair expenses. I never had to chase him down or guess what was going on with my car. I would definitely keep Gillman in mind when I purchase my next vehicle. I applaud the manager of the service dept, Robert Jackson, for the superb customer service all of his staff provide.

The service was great, very friendly and helpful staff....

The service was great, very friendly and helpful staff. As soon as I arrived to the service department Kevin Brown, the service advisor came to meet me and asked what was wrong with my car, he took notes about the things I needed and show me where the waiting area was. The service was fast, and they even wash my car that was a plus I wasn't expecting that. I will return to your dealership for all my car maintenance needs.

The sales department is wonderful. This was the...

The sales department is wonderful. This was the smoothest a car purchase has ever gone for me. Cesar (my sales associate) even did the "new Jeep dance" with me once I got my keys. When the tow package I wanted installed was going to cost more than my coupon allowed, they installed it for the amount of the coupon. Kevin in the service department couldn't have been more pleasant, and even replaced the antenna (which had been stolen) for no charge. Every time I've had a question the service department has been immediate in their response and have always worked around my schedule. From the moment I stepped onto the lot, I was made to feel like they cared. Even after they made the sale, the customer service didn't stop, as it does in so many other dealerships once they get your money. I would recommend this dealership to anyone in the market to purchase a vehicle.

Guys were fun and friendly. Jeff took time to show me...

Guys were fun and friendly. Jeff took time to show me everything on the truck I bought. The dealership was very busy the day I was there and it seemed that Robert and Jeff were working well together to keep me from having to wait around. I got a fair deal for my new truck and the deal went smooth. I enjoyed talking with the receptionist. She told me she had been w/ Gilman for a few years and most of the staff had been there for a significant length of time as well. That told me that the employees are treated well and that is the kind of business I want to support. It was clear this dealership was not the high pressure place some others are. It was the lowest stress buying experiance I have ever completed on a car purchase.