Gillespie Ford

Friendly and respectful folks!!!

Stopped in for service and everyone involved were very respectful and helpful. I did not feel that any of the employees looked down on me for not having knowledge of repairs or anything. Great experience all around.

Great service

This dealership has a great service department. I brought in my car for a tune up and the service was great. Employees are all nice and polite.

Patricia

I have purchased many vehicles and each time was nothing short of dread! I really honestly enjoyed this experience. I joked with everyone and they received it a joked back! Everyone spoke and had small talk as I was was sitting waiting for my salesman, who put up with me! Harry Owens was perfect to every extent of the word! Everyone was! This experience made car buying a pleasure, and not to mention I LOVE MY CAR!!!!

I love my 2014 Lincoln MKZ

I went to the dealership seeking a car I saw on line. The salesman worked very hard to make sure I left with the car I desired.

Great Sales Team!

Harry was a new salesman to Gillespie but I couldn't tell. He answered all my questions, very above and beyond, literally!! I would certainly go back to Harry to purchase another vehicle.

Finally a salesman who didn't try to hustle me!!

I stoped in last week to check a new truck. I HATE feeling hustled!! Rich answered a few questions and left me with a very favorable impression. I'll be back!!

Fantastic Selection and Experience

I traded in my older F-150 for a newer model, and the experience was wonderful. The negotiating process was pleasant and not contentious in any way. Their selection allowed me to find the truck with the features and tow capacity that I needed. Bernie in sales was top notch, and I will seek him out again. This is the third vehicle I have purchased from this dealership and with customer service like this I will keep coming back.

AMAZING EXPERIENCE

I'VE GIVEN THIS DEALERSHIP A 5 STAR RATING BECAUSE OF THEIR AMAZING CUSTOMER SERVICE. I WORKED WITH RICH IN SALES ON GETTING INTO THE PERFECT VEHICLE FOR MY NEEDS. HAVING LESS THAN PERFECT CREDIT WAS HOLDING ME BACK AT OTHER DEALERSHIPS, NOT HERE!!! THEY REALLY WENT ABOVE AND BEYOND TO EXCEED MY EXPECTATIONS. CAN'T THANK RICH AND HIS TEAM ENOUGH FOR THEIR HARDWORK! LOVE LOVE LOVE THIS PLACE!

Customer Service at its Best!

I came in just to look around, I've been wanting a truck, F150 for a while but have never bought one. right as I'm looking around Richard came and started helping me. he had this huge smile on his face and was very informative and charming. to make a long story short, I drove out with a red F150! I would recommend to anyone looking for a truck or just a good reliable Ford vehicle to come in and ask for Richard. he is very friendly, knowledgeable and helpful.

Customer service

Was in last Saturday. Test drove a Ford Explorer. The salesman, Rich was very professional and I never felt any pressure. Great customer service. Will be recommending this dealer for sure.

Bad experience

I was a little disappointed with my service at Gillespie dealership, I couldn't schedule my oil change over the phone for some reason and I was suppose to get a free oil change and they charged me for it. Overall I was disappointed. Eric Obenland

Great service!

I personally don't ever leave review for any place, but for the young man that helped me out deserves it! I had the kind gentleman Mr. Huber help me select a vehicle. He was very sweet and polite to all of the questions I had for him. He even took the time to explain a little more to me when he had another customer. That right there is a place I will be returning for another vehicle!

Gillespie Ford Best Dealer in Illinois

I stopped At Gillespie this past weekend for my regular oil change. I was Killing time so i walked around the showroom and a salesman Rich told me all the new incentives on the F150. I couldnt pass it up i ended up buying a brand new F150 XLT Crew cab. COULDNT BE HAPPIER!

Good Buying experience - Terrible Service

I dropped off our 2016 Ford Explorer on a Monday at 10:30 AM for an Oil Change and Tire Rotation. I also asked if they could reattach the two elastic straps on the driver seat that hold the lather down.At 2:30 PM we stopped to see if the car was ready.... they hadn't start on it..... They finally called after 5:30 PM to say it was ready, we were unable to pick it up till Tuesday morning due to a schedule conflict. The oil had been changed, but they didn't reset the "Oil Life" indicator, so we did that.The tires were rotated but over inflated to 45 pounds, factory calls for 35. The other problem was the airbag error indicator light was now on. Also of the two seat straps only one had been reattached.I called and asked if I could bring it back on Thursday at 10:00 and the service manager said yes.We dropped it off at 10:00 am... it is now 2:00 PM FRIDAY and we've not heard anything. I've called three times and each time all I get is an answering machine.RATING: "F" for service "F" for responsiveness.Although Gillespie is closer to our home we're going to check both the Libertyville and Antioch Ford Dealers .

Car buying

My husband and I went to get a truck for him, didn't go prepare to buy but Ricky was so helpful and we drive away in a nice truck . Thanks Ricky and the staff they were great .

Carlos Malone alone deserves 5 stars!

It started as a wonderful day for just shopping around, but Carlos was so helpful we ended up buying that day. Before we left, he even washed the car himself because the wash staff had left! That is great customer service!! We were there at least 3 hours, though, because we had to wait around to talk to "this person and then that person" after the deal was done and along the way our check got lost! We weren't aware of this until 2 weeks after we were home with the car. When I was called, the person didn't seem to be aware how to handle the problem. He said he would call back after checking the name spelling but did not. Several days later he called to ask me to reissue the check. I have to say, the most professional person is the newest guy, Carlos. "Too many chefs in the kitchen"

Car buying the way it should be.

We went there because of excellent service. We bought because they gave us a good deal without any negotiations unlike other dealership. When the car had some initial problems Carlos came to our house with help to get us going at night.

Car Purchase Experience

The salesman Harry Owens was awesome. He really turned this into a great experience. He went above and beyond to get things done. I recommend going to see him if you are purchasing a car.

Good deal

Helpful salesman nice showroom one of the salesman was kinda of a jerk but Steve came over and changed my mind about the dealership and I purchased the truck

Total Breakdown of Business Quality

Went to purchase a new Fusion for my daughters 19th birthday. My wife had gotten an email showing several with rebates and discounts of 4000-6500 dollar discounts with 0 percent financing. When we got to the dealership, we were told the best they could do was 1250 rebate and around 3% interest. We picked a car with less equipment to get the payment down to being where we wanted it to be. Then we were told payment would be over our 300 dollar per month threshhold. So back to picking a former lease vehicle for lower payments. 35,000 miles on a 1 year old car but the payment would be 270 per month. Did the "aftermarket salesman" interview and added a "Protection Package" which everyone knows is just an added profit scam. Then finally 5 hours later talking with the finance guy we are almost done. No. We are now told interest rate instead of 3% is 8% and the payment is 330 per month. Seriously? We declined their offer. Only then did the Sales Manager try to intervene and tell us he could get us the 2000 rebate and 0 percent financing. Too little too late. I would not recommend a Dealer to anyone who prints adds claiming "up to " rebates when NOBODY can qualify for all of them. An Arabian Horse Association rebate is NOT an actual discount on a vehicles price and should NEVER be used as such.

Stellar!!!!!!

Rich is an awesome sales person, was very knowledgeable and had answers to every question that we had for him. We had his complete attention the entire visit and process of us purchasing our 2016 Ford Explorer Sport.

Happy Customer

Wasn't expecting to trade in my car, but I'm very happy that I did! Rich was the salesman that helped me get what I wanted. He was understanding to my situation and went above and beyond to make sure I was happy with my purchase!

Terrible....multiple times.

I brought my car in at a scheduled appt at 9:00. I asked how long it would take...ballpark. 2 to 2 1/2 hours. I finally called at 2:30 to see if it was ready. He told me at least another hour. That would be 6 1/2 hours they had my car!!!! Completely unacceptable!!! This was the 2nd time this occurred. The first time I took my car in for an oil change, was told 1 hour. I left it there, after 3 hours passed I went back in assuming in MUST be ready. The guy told me mine was scheduled next, they hadn't even touched it!!! I said I needed my car and left. This is NOT service in my book! Just a note....I BOUGHT the car from this dealership. Thats another story... :(

Decent but slow

I was looking for a truck and the sales person was good but it seems every time he went to get something there was always a delay. Just getting the keys for the test drive took 20 minutes because the key holder was on lunch. Everything seemed slow. Also was not happy with them handing me the Truck on empty and no headrests which I was expecting to be given after my after market items was finished. I like my truck but was not impressed with the rest of the process.

KYLE WADE BEST SALESMAN!

KYLE WADE IS ONE OF THE BEST SALESPEOPLE IN THIS DEALERSHIP! HE IS PROFESSIONAL, COURTEOUS AND KNOWLEDGEABLE! THE FORD FOCUS THAT MY SON BOUGHT, IS A WONDERFUL GAS-SAVING VEHICLE. I RECOMMEND THIS DEALERSHIP HIGHLY OVER ALL OF THE OTHER FORD DEALERSHIPS!

Great Service from Rich H.

I normally dread going to the dealership but Rich H made the experience very comfortable and I ended up walking out with a great car. I will definitely come back in the future

Great experience in choosing my new car

Rich was very helpful to find the car with the features I wanted. Once we pinpointed the few vehicles that met the criteria, Rich was quick to confirm a dealer trade and drove to pick up my new car the following business day.

Grade A Service and A+ Purchase

Bought my new Focus from Chris at Gillespie Ford. The service is unmatched and my new car is awesome! I'd highly recommend this dealership for a new car and the service providers within are a class act.

Just the right car at a good price.

I purchased a 2016 Fusion from Cecilio Ruiz and he made it a very pleasant experience.I wanted a very specific car and he searched the tri-state area until he found it for me; just the right car at a good price.

Great experience at Gillespie Ford

I usually hate buying cars and spending hours at the dealership going through the process. Rich H. was great to work with and didn't hesitate to cater to the way I wanted to test drive and experience the different features of the Ford Explorer that we were looking at. He definitely made the process much better than I was expecting. The rest of the team at Gillespie Ford was great, and I look forward to servicing my car there. It will be the first dealership I visit when I am in the market again.

Amazing caresults buying experience

Me and my wife need led to buy a new car, and due to some challenges with out credit it made it very difficult. Well not at gillespie ford , I worked with a very talented sales rep named rich. Rich and his team of dedicated financial persons worked very hard to get me and my wife the car that we needed and in our price range. There will be no other place we go to for a car anymore.

Great service

My salesman was Rich Huber. He was very helpful and knowledgable. He took the time to help me and we ended up with a good deal. Highly recommend him. Tom from customer service took great care of me with a few items that I needed. He did a great job. Service manager was very helpful as well.

New Car purchase and excellent customer service!

My husband and I stopped in at the end of the day on a Saturday and Elizabeth V. went out of her way and stayed past hours to show us several vehicles...she found exactly what we were looking for...a 2017 fully loaded Ford Escape Titanium model. My husband and I thought about whether we were ready for a new car...and payments again...lol and decided we really wanted the vehicle. I called and Elizabeth and went in Monday night and drove home with our new car! The customer service was excellent, every detail was explained from what we were receiving for our trade in (thanks Joe!) to making it easy to finance (thanks Shane) because they matched what my credit union could offer. We're thrilled with our new car and very impressed with the friendly and professional service we received. Looking forward to doing business with Gillespie Ford over the coming years to keep our vehicle running smoothly. We would Definitely recommend Gillespie Ford for new or used vehicle purchase and we're confident any service we may need in the future will be handled in friendly and professional manner. Also, Joe is assisting us in buying another used vehicle that was not involved in purchasing our new vehicle. Joe and Shane you're wonderful and Elizabeth...you rock...you know your business and you never rolled your eyes or got impatient with us as you ran back and forth when looking for just the right car for us. We thank all of you for making our new car buying experience such a pleasure...thanks for all that you do. Mike and Barb B.

Terrible customer service regarding add on packages.

Let me begin by stating I have no problems with the purchase of our car. It's the after product purchase and specifically the lack of customer service from the Customer Relations Manager Tom Roufus.We bought a 2016 Explorer in March of this year. I chose Gillespie specifically because of the internet sales associate that had been working with us (even though Libertyville was much closer).Our actual sale associate was Ricky Elliston. He was pleasant enough and worked with us to get the best deal. The issues come from our purchase.of the Appearance Protection Package sold to us by Tom Roufus. Mr. Roufus explained all the bells and whistles associated with the purchase of the 3 year $599.00 package. This package includes a clear coat paint guard and leather guard protection. Mr. Roufus also explained this includes in- house detailing every 5 weeks. All we do is call him up, schedule our detailing appointment, and drop off the car. If we needed a loaner they would provide one to us. Sounds simple and easy.Our first appointment was to have the clear coat applied to the car and have a few dings fixed that were present when we initially picked up the car (which our sales rep Ricky told us would be fixed when we came in for our detailing package). I arrive the morning of our appointment to a somewhat confused looking Mr.Roufus. We started talking and he tells me because of the weather that day ( a bit drizzly) that he would prefer not to have the clear coat applied ( because" I wouldn't be able to truly see the benefits") . I'm a bit dumbfounded. A phone call would have been nice to tell me all of this instead of me driving (out of my way) to drop off the vehicle before work. Although he did offer a free tank of gas the next time I came back for my inconvenience. So we reschedule for another time. The second time I drop the car off he again has the confused look as if he was not expecting me. Between the time I arrived, located him, found a loaner to give me it was 45 minutes later. Not quite the drop and go as it was presented to me.I pick up the car only to discover that the dings that were supposed to have been fixed were not even addressed and Mr. Roufus claims he had no knowledge of. Okay, I'll give him the benefit of the doubt. It was obvious our sales rep never relayed the information about the dings to Mr. Roufus. So I had to make yet another appointment. the following week.This next appointment was to fix the dents. I also had to remind him of the tank of gas he promised me. I picked up the car the next day. When I looked over the car I saw the dents had indeed been fixed so I drove home. I get home and my husband looks over the car and asks me if I had looked at it. Apparently in the glare of the sunlight at the dealer I missed two NEW scratches as I was focused on the repairs of the dents. I was furious at this point and done with dealing with Mr. Roufus and Gillespie. My husband called and told Mr. Roufus about the scratches and Mr. Roufus started giving push back to my husband about how " your wife" thought everything was fine ) etc etc. Everything was fine as far as the old dents were concerned. I never noticed the new scratches which I really wouldn't expect from a professional establishment. My husband drove it back that very instant . We picked up the car the next day and they did buff out the scratches.Fast forward to last week ( June 7th) My husband calls to make a detailing appointment. He was told by Mr. Roufus that since he was dropping the car and needing a loaner he couldn't do it until the following week because he had no cars available ( seriously, its a car dealership. You only have ONE or TWO loaners?) Fine. my husband reschedules for yesterday ( June 15). He makes the 20 minute drive to the dealer only to be told YET AGAIN by Mr. Roufus that there was no loaner available. (Does this man not know how to use a phone.?? ) Mr. Roufus told my husband that its only about a 3 hour process and they could shuttle him back home and he could come back around 8:30 pm when the car would be done. Around 7:30 my husband calls Mr.Roufus .They apparently had not gotten around to the car yet and would bring it to our house when it was done later that night. At this point both us are speechless...and fuming. About 10 minutes later we get a call telling us the car was done and would be bringing it to us shortly. They did drop off the car. When we went to inspect it we were very disappointed. When you bring in and pay in advance for a detail job you expect it to be squeaky clean and shine. The front of the car still had remints of old bugs on the front and bird droppings on the hood. The car was still wet from the car wash with water spots and the Armor All that was applied to the tires was once again all over the plastic trim around the wheel well .Please remember this review is only regarding the customer service and quality( or lack there of) of services offered. I am almost afraid to bring it in for an service work. We definitely won't take it back for any more detailing or cleaning.

Leasing a vehicl was very easy

The salesperson we initially contacted via phone and email was not able to be in the dealership on the assigned date/time. We were referred to Kyle Wade, Sr. Sales/Fleet Advisor, to discuss leasing an Escape. Without knowing our requirements for leasing an Escape i.e., color, accessories, length of lease, etc., Kyle was able to expertly fulfill our needs. I had been on Gillespie's website prior to going to the dealership. I identified a car I wanted to look at and gave Kyle the inventory number. Luckily, the car was still on the lot. The test drive went great. Kyle described everything about the mechanics of the car. Kyle explained all of the lease options to us and we went home with a 2016 Ford Escape. I would recommend Kyle Wade to anyone purchasing a car from Gillespie. We were never under any pressure to lease the car or purchase any of the extras that were presented to us. The only negative was how long the process took. I would also add that I have a 2009 Mercury Mariner serviced at this dealership and I am very happy with the service.

Great deals!

Wonderful staff! Very friendly and professional. They all worked hard to get me the best deal! Definitely will recommend to others and will return for my next purchase. Excellent job guys as always!

How a Dealership should operate

I usually don't write reviews but after my experience with Gillespie Ford, I had to. In my experience with buying a vehicle, the process is always dreaded and the experience can be stressful. I can honestly say this was my first experience where i was made to feel like a true customer and the stress that usually comes with a purchase like this just wasn't there. The entire dealership was friendly and extremely hospitable. And that wasn't even the man who found the right vehicle for me - Kyle Wade. Kyle was a true professional and his communication during this process was exactly what is needed in the car buying process. No pressure, finding what "I" needed, and being open/honest with selection. His attention to me as a customer, was great and one of the key reasons I left with buying a new vehicle. I couldn't recommend Gillespie Ford enough and I know Mike Gillespie's attention to the customer experience is what makes this group of dealerships better than the rest.

The Best

The smoothest transaction i ever had buying a truck... Special thanks to Kasey, Tim, and Tom what a team... I shopped around and no one came close to their price..Thanks again.

AMAZING Experience

I have never had a car purchasing experience go so smoothly and care free. I didn't get any odd feelings or a doubt in my mind that I was making the right choice. Holly Braun Len was amazing and was able to get me an appointment on an emergency basis. She went above and beyond to alert finance and sales to my arrival and situation. Upon arriving Chris H was our salesman and he put in me a beautiful 2016 Ford Escape (which I never thought I would be able to get into a brand new car again!). He met every need and expectation I had. There was no problem fitting my budget and absolutely looked out for my best interest. Gave me the exact advice that I needed, but more importantly trusted. I could not be more pleased with their business, my car, the process of selling it to me and working with Holly, Chris, Jim and Shane in finance. I will forever be coming back for future vehicles to work with these people specifically and I will forever refer everyone I know to these individuals. Thank you for being such a great positive after I went through such a negative ordeal! :)

Purchased 2015 Ford Explorer Limited

I was working with Ricky and there was no pressure to buy. He explained everything about the SUV. The next week my daughter pruchesed the same vehicle in a diffenent color from Ricky. We are both very happy with our purchases. This was a very good experience and would recommemnde Ricky to everyone.

Kasey winters

These people literally make miracles happen I am extremely satisfied with my 2016 fusion that I got an amazing deal on. Ask for kasey he will make it work

Great Experience

Kyle Wade was excellent. Easy, painless, and quick transaction. No problem recommending Kyle and the dealership. They found the exact car we were looking for, which wasn't easy

Jim Lojas is the best!!!!!

I just bought a brand-new Ford F1 50 from Gillespie Ford through their salesman Jim Lojas.This was the best car buying experience I have ever had. Jim gave me an awesome deal and did not try and upsell me. He gave me a great price on my trade-in also.I live on the southside of Chicago and passed up a dozen or more dealerships to get to Gillespie Ford because they are the best. When it was time for me to take ownership of my new truck Jim Lojas arranged for it to be delivered to my house and my trade and picked up. I highly recommend this company and Jim Lojas.

New Transit

Mike and Kyle went out of their way to make sure our Transit was delivered on time and to our satisfaction. I would highly recommend Gillespie Ford.Lou Brough

paid to much money for a tire balance/rotation

dropped of my focus talked to tony. the car had a rough ride to it(bad tire/bent rim?,tony called said they could not feel anything wrong,told tony(service guy) to rotate/balance the tires. went to pick up the car was handed the bill for $200.00,was told there was an inspection the car?IGUESS i had to pay for the inspection a $200.00 tire balance is UNSAT!!! will not go back for anything. don't the owner have enough money?? beware go to a tire place

great experience

I had the great experience of purchasing a Ford F-150 fro Gillespie Ford. Thanks to Milton, the young, energetic, very knowledgeable and professional sales person, my experience of buying at Gillespie Ford was very enjoyable. I would highly recommended both Milton and Gillespie Ford for anyone who desires to purchase a vehicle.

Top-notch Dealership

And a big thank you to glass before and every associate family member there I am most humble for everybody's hard work and to make every person feel comfortable and knowing what they're buying. Me personally and said they're waiting for my truck to be serviced a shipment came in while I was waiting I decided to help assemble chairs for the staff and take the old chairs and dispose of them I bought a 2014 GMC 2500 HD Dinali that they pulled from another dealership for them to do that for me was much appreciated a big thank you to Mike Gillespie and his brother Tim Gillespie for for the best experience ever at a dealership would not shop anywhere else but I was before and Gurnee Illinois thank you to the staff and everybody else that works there and participates. You guys rock. i'll be back for a second car or SUV for sure that's how comfortable and satisfied I was

great experience

First time buying a car from here ,great service. Cecilio was very patient and outgoing . I will recommend this dealer ,I'm very happy with my purchase

Friendly and Helpful Staff

This was the second Ford we have bought this year from Gillespie. We worked with the best sales people, Cecilio Ruiz and Holly Braun. My wife upgraded from a 2013 Kia to a 2015 Explorer Limited which is wonderful to drive. I upgraded from my 2013 F150 to a 2015 F150 Platinum that takes you to a new level of driving experience. As I mention above, Cecilio is a pleasure to work with and goes out of his way to make the buying experience as well as can be. Both my wife and I would recommend this dealership, Cecilio and Holly for their outstanding positive attitudes.Thank you,Wally and Karen Grist

Fabulous Staff

Very friendly and accommodating staff! Definitely will go back to purchase another vehicle in the future. I will recommend this dealership and our salesman Rick to all my friends.

Overly excellent

If you are looking for a dealership who truely cares about their customers, please come here. We have been to so so so many dealerships and we have been pushed to the max of frustration and have been unable to purchase because of the horrible environment. We have been waiting 5 years to finally purchase our 2016 Ford Escape today. A beautiful car. Josh is a great family man and sales man and truely cared and listened to our concerns. He and his team truely made a comfortable buying environment and we couldn't be more happier with our experience. We will be returning to this dealership from now on, because they truely care about their customers. Also a big thanks to Sam from the finance department and to Tom their customer experience manager. We couldn't have felt more comfortable with one of the biggest purchases in life. We will be sure to send all friends and family here, I highly recommend this place.

Great Salesman

Josh Marquez was outstanding. Went above and beyond. Made process very easy and smooth. Very patient. Mario was very helpful. I would definately recommend people to Josh Marquez.

Very friendly people ^_^

At first i was kind of scared because last uear when they were Gurnee Ford I got a horrible experience. I knew my credit was bad but they said I could only get a certain car which I did becuase I needed it for work. Anyhoo, now this dealer met all my expectations of what a dealer should do and best of all I actually got to get the car I wanted to get last year ^_^ and Cecilio was the one who helped us very friendly man...thank you so very much

FAVORITE DEALER!

Thank you, Brad Berman, for taking the time to show us some great vehicles. We are so happy with our New Ford Escape. Although we needed a new car, we had not planned to purchase a vehicle the night that we came in "just looking." However, Brad made us feel excited about the quality and variety of vehicles at Gillespie. Brad was very easy to talk to, and he patiently answered all of our questions. He offered us a great deal, and we went home with a NEW CAR that night! WOW! Thanks, Brad!Also, a special shout out to Shane who helped us find an additional $500 purchase incentive offered through our insurance carrier, Country Companies. Thank you, Shane! Well done, gentlemen!Sincerely,Paula & Jonathan

2016 Ford Fusion

Kyle Wade did a great job working with me to find the perfect Ford Fusion to fit my needs. I am 100% satisfied with my purchase and love my car!! Thank you Kyle and the guys at Gillespie Ford you are all a great team!!!

Wouldn't go anywhere else!!!

What an amazing dealership. I can't say enough great things. The entire experience was great. They make the entire process streamlined from start to finish with no hassle, great follow through and customer service. They Worked with us to make it happen not once but twice. we now have 2 new cars in 3 months. A big thanks to Kyle Wade for everything.

family friendly

Daughter and I drove in from Bolingbrook to look at purchasing a car. From the time we walked in, we were welcomed and treated like family. From the owner to Chris, Sam,Tom, and Juan. The deal was Fabulous , and I'm sure we could not have gotten anything better . Try it for yourself. This dealership aims to please!!!!.

Finally - a dealership that doesn't leave you feeling ambush

Went to Gillespies this weekend to look for a SUV for our son. Joshua Marquez helped us out. Now this is a salesman that isn't pushy, willing to work well with you, and even after the deal is done and everything has been paid for in full, he and the team still care to take care of you and make you feel like "part of the family"! Thank you for helping us feel like that, and for caring about helping us to out our son in a safe vehicle. Glad we came to your dealership.

Hiding Behind a Change of Ownership

We bought my car new from previous owner 4 years ago, < 6 months ago bought my son's 1st car (low-miles, used). i have an extended warranty, and level of service keeps getting worse, with last oil change taking over 2 hours, no apologies, nothing.The horn stopped working on my son's car last week, at which time he told us his air conditioner has never worked. I called the dealership and 'Jim' told me there was nothing they could do since the previous owner sold it to us and they have none of that paperwork.My husband made an appointment to take the car in, intending to remind previous sales rep of our sale, but than person is gone. My husband spent >2 hours waiting and disputing the $1000 quote to fix the car we've had <6 months. He told them we bought 2 cars and planned to buy a 3rd early next year, but they didn't care.No one apologized, tried to find our paperwork, or in any way tried to retain us as customers. This was by far the WORST service we've had in years, maybe ever... and they don't care. I have emailed twice to have my issues escalated, but no one ever responds.After reading the other reviews here, i really think Gillespie employees wrote them... really, what real people write like that? I wouldn't put it past them.BAD ATTITUDES AND TERRIBLE SERVICE

STAY AWAY GONE TO xxxx

I got my F150 when this dealer was Gurnee Ford. the best ever. Now not so. Don't go here.try to buy my wife a new 2016 Ford Escape new sale manager was an xxx so I walk out it's sad when you have to go to a dealer not in your own town to buy a car . I went back a day or two later to see if the owner I think his names is Mike was in to let him know my experience after all he's the guy that pay's the bill's also I been try to get my F150 repaired went there 2 times said they can't get to it also new Service Advisor also an xxx. stay away from this dealer .

Satisfied customer

My husband and I dealt with Kyle Wade and were very happy with our experience. He was personable and very easy to deal with. We felt he was honest and worked with us to get the vehicle we wanted. The Customer Service Rep and Finance Manager were equally as pleasant. Would highly recommend your dealership to family and friends. We can only hope any future service dealings with the dealership will be as pleasant.

terrific service

took Fiesta in for service, guys were wonderful, they fixed everything wrong and even washed entire car including car mats. my red baby looks great!

Why "look" when you can "buy"!!

Deanna and I walked into Gillespie Ford to get an idea of cars available and price range, We ended up buying a car! Matt was the reason we switched from "just looking" to buying. He greeted us, was very well informed regarding product, showed us options, and was willing to give us all the time we needed. He and Jim sat down and negotiated with us, initially giving all incentives available to us. This included an additional dealer incentive on top of all other incentives. AND then they were willing to continue negotiating with us. The price was amazing. The service was superior. The experience was refreshing. With no reservations we recommend Gillespie Ford and Matt and Jim.Deanna and Lee

Dishonest service

I took my car to this dealership for an oil change. I gave the service desk guy a The Works coupon for $35. When the service was completed I was given a bill for $48.39 and was told that 8 quarts of oil were used, which I assume was why they charged more. This is in a car that has an oil capacity of 6 quarts. There was no indication of The Works coupon being honored on the invoice. I will not be taking my car to this dealership in the future.

A pleasure working with George Nano at Gillespie Ford

George Nano made our experience very enjoyable. He was knowledgeable and very patient working with us to find the perfect car a New Ford Fusion Hybrid. He made sure we had all the rebates that were available. It was a pleasure working with George and the Finance Department. Thanks

Thanks George Nano

George was great to work with, he took very good care of us! Got the car we wanted and a Great Deal!!!! Would recommend this Dealership as among one of the BEST in the county!! George Nano is a top notch Salesman, professional but not pushy and makes you feel like your business is very important to him!

Wow what a great experience!

Wow what a great experience! The moment I walked through the door at Gillespie Ford I was comfortable and relaxed. George my salesmen made me feel right at home. There was no pressure. Joe and Juan from the financial department pushed the deal through. Most importantly I got the truck I wanted. These guys rock!

Very good for our new car

Our expeiance was very positive brad Berman is very good not only taking us through the process but also in selling the car thank you very much

Easiest Way of Buying a New Car - Hassle Free

Kyle Wade and Mike Gillespie found a car for me that I was not even really looking for. the deal was phenomenal and it was the easiest way I have ever bought a car. Not in the dealership all day waiting for this person or that person to come talk to you. I am also a female and female can be skeptical but they delivered what I asked for - no tricks - no double talk. Got the deal I wanted, got the car I wanted but to make it was the car I wanted - Kyle drove it to my work some 20 min away to see it first and to approve. Financing was easy and Shane was quick and very friendly. If looking for a hassle free of buying a car this is your place! You will not regret it and by the way I have bought over 12 cars in my lifetime and I am telling you this was an enjoyable purchase.

Great experience. Would recommend to anyone.

Worked with George Nano from start to finish. He was very helpful and knowledgable. He made sure I was happy. Can't wait to buy my next car.

Gillespie Does It Again

My son needed a 1st car. Needless to say we weren't in the market for a Bentley, however you wouldn't know that because sales specialist Josh Marquez, Finance Man Shane Adams, & Juan G treated us like we were buying a highline care as opposed to a used car for a kid. Well done Gillespie!

Great experience

Josh Marquez sold me a 2015 mustang. He bent over backwards to find the exact features I wanted in my mustang. I appreciate the time he took to find the exact vehicle I wanted.

a great experience

The service I received was awesome. My salesman, Brad Beeman was the best salesman I've seen in a long time. I will come back for my next car. This is the best dealership experience I've ever had.

Great Experience

George & Milton were great salesmen , they made sure I had an good visit. They found me a excellent car for me & my kids. I appreciate all their time & help , Thanks !Angel J.

New Vehicle Purchase

I just had the best new car buying experience ever at Gillespie Ford. They attended to my every need! Thanks to Matt Ripley and Mario for getting the deal sealed!

Extremely Friendly

I came to see Chris to get an appraisal on my vehicle. Although, I did not leave with a new vehicle Chris was never pushy. He was understanding of my position and showed me a great deal of respect. I will definitely be back when the time is right. Chris said he was willing to wait as long as I needed even if that meant 6 months or more. Michelle

No Pressure Positive Expperience

I had the most positive experience I could have ever imagined. Drove over 60 miles each way to purchase my new car and when the time comes I will consider them for the next purchase my Husband and I make.

Amazing service!

Came in to trade in our Edge and to buy a truck. Not only did Kyle help us get into a truck, they were super nice about having two little kids run around. Kyle made us feel at ease with everything we were doing and did it fast! There is no other dealership I will deal with ever again! Thanks again Kyle, you're the best.

Amazing experience!

Going into a dealership is always a day process, but going into Gillespie Ford and having Kyle as our salesmen was the best experience ever! They got us out of car and into a truck and couldn't be any happier. It was the easiest process of going into a dealership we ever had. We will forever go to Gillespie Ford to buy our car/truck. Thank again Kyle, you are amazing at what you do and can't wait to buy another one in the future. Gillespie Ford is the way to go!

Lied to me

Purchased a new Focus in June. Returned in July for free wash and to have my key reset. (My key limits speed and use of radio). Was told by service this could not be reset.... This sounded crazy. Called second dealer who walked me through fix over the phone. Car was returned 45 minutes later still covered in bugs ond hood and with streets and bugs on windshield. FYI they were not busy as I was only one in waiting room.

Car buying made easy

Kyle and the team at Gillespie Ford took care of me! I left feeling great about the car I purchased, the deal we made and they delivered on everything they promised. I'll definitely be back!

Amazing buying experience!

We came in on Saturday to buy for an Escape for my mom. We left with not one, but two Escapes... One for each of us!Chris E. was very attentive to my requests as I emailed him during the week to determine if you had anything within her range in stock (her 2009 Escape was totaled a few weeks ago.) Although mom has injuries from the crash, she was able to walk away from the vehicle under her own power thanks to the many safety features in the Escape, and we were impressed that the Sync immediately called 911 for her. There was no question of looking at any other makes when replacing the car. I told Chris what mom was looking for and said up front that we didn't want to waste anyone's time, including his. Chris found what mom was looking for and got her the price she wanted. Being so happy with the dependability of the Escape, and the great treatment from Chris, I decided to see if the timing was right to get an Escape of my own. Chris E. and Jim Lojas made that happen. :)My mom has always enjoyed dealing with Chris H. in the service department over the years.... We're so glad he is still there after the transition from Gurnee to Gillespie Ford! Aaron was very personable while setting up my first oil change as well.We loved Gurnee Ford and are happy to see that things are even better under the Gillespie name. Thank you for running a superb dealership!

Our new 2015 Ford Focus

My wife and I are overjoyed with our new purchase and so thankful for Evan's help!!, which we really needed!!! Steven and Vicki W:)

excellent experiance

I purchased a Ford Mustang for my son last Friday.Nazar Chernyshov helped me make my purchase. I was very pleased with my experience at Gillespie Ford at Gurnee, IL, and more so with Nazar. He was very helpful with explaining to me and my son the details of the cars my son was interested in, let him test drive,and was very patient when we couldn't make up our mind.Thanks to Nazar this experiance was quick, simple and very proffesional. This was my son's Birthday gift, I will definately return to Nazar to purchase my daughters gift too!

Pleasant experience

I recently bought a used car from Gillespie. The deal took moments and the salesman (Nazar) was very pleasant and easy going. No hard sell. Even after the deal was done, Nazar called me with follow up information to insure that I was happy with my car and that I could operate all controls and knew how to program things. I would definitely go back. The rest of the staff was all helpful too and it was truly a pleasant experience. I did ALOT of research and was very happy that I got a FAIR deal.

Bravo!

I stopped by to check out the Ford Transit Connect, since I needed a van this size for my business. I was greeted by Nazar Chernyshov who showed me the vehicle then we went on a test drive. I explained Nazar that I was comparing two other brands of vehicles in that category, he did not get discouraged by that, on the contrary he provided me with all the information I needed, he found a Ford Transit that met all my requirements and offered me a decent price, better yet, he even visited my business to bring me some additional information and to see how I would use the vehicle. He` was making sure it would serve my business needs. Nazar was persistent without being obnoxious. What impressed me the most was that he never failed to do what he said he'd do. If he had said he'd call, he did, if he had said he'd bring me a bill of sale he did. Bravo Nazar! and thank you for` all your help!Sergio R. Gurnee IL

Happy such good people are so close by!

Yesterday, I had to stop in for a squeaking noise which appeared after another dealership did some work to my car. Even though they were trying to address someone else's work and even though I didn't buy the car there and EVEN THOUGH my first visit was for something petty, Aaron in service made me feel like I was the only person in his world. When I came in, I said that I had an hour, but I was prepared to leave the car if it would take longer and they were able to shuttle me to work in Gurnee. Aaron said that wouldn't be an issue and to let him know if my time was getting close. After about 50 minutes, I figured I had better get moving, so I went back out to the service drive to ask for a shuttle ride. Aaron went in back to get a porter and returned to tell me my car was in the wash and would be up shortly! So, not only did they treat me well, get me in and out quickly, and give my car a wash & vacuum, they also managed to fix the issue (LOL)! I'm grateful to Aaron and the team there - I drive past another Ford dealership on my way to work and have a working relationship with the service department at a third, further south. However, Gillespie Ford has certainly earned my business for any warranty, maintenance, or service needs!

I HAVE NEVER BEEN TREATED WITH SUCH RESPECT

THIS IS THE BEST DEALER I HAVE EVER SEEN. I PURCHASED MANY CARS IN MY LIFE AND THESE GUYS ARE THE BEST THANKS NAZAR CHERNYSHOV HE WAS THE SALES PERSON OF THE YEAR SEE HIM FOR A GREAT DEAL THANKS AGAIN KEVIN M. BURLINGTON WI.

Very good experience

I purchased a Ford Explorer yesterday from Gillespie ford, my sales rep was Joshua Marquez. He was very easy to work with and did a good job. Not the usual car purchasing experience. This was friendly relaxed and fairly quick effort. I will purchase a car from this dealership again. I recommend Joshua for your next Ford purchase.

Great Customer Service

I leased a Ford Fiesta and Evan and Kyle were very helpful and professional during the process. They answered all my questions about the vehicle and went the extra mile to make sure I was satisfied with my purchase. I would recommend Gillespie Ford and working with Kyle and Evan. Extremely glad I worked with this Ford dealer.

Great sales team!!!

We went in to Gillespie for an oil change. We had been looking for a newer Ford Escape. Nazar greeted us right away. He is so personable and we really liked him. He helped us with finding a new car, helped us with the process and he was very helpful answering my questions about our new car. I have already recommended him to several friends. Hopefully, they will come in and see him. During the financing process, we were introduced to Shane Adams. He was very friendly and helped us with the financing process. He kept us relaxed and laughing during the signing of the paperwork. We want to thank also the porter who cleaned and got this car shining and ready to go. Everyone seems to forget the gentlemen that get the new car ready to go. Thank you again for all of the help from everyone at Gillespie Ford. This is about the fifth car we have bought from this dealership and have always been happy with the experience. We have recommended the dealership to others.

Great sales team!!!

We went in to Gillespie for an oil change. We had been looking for a newer Ford Escape. Nazar greeted us right away. He is so personable and we really liked him. He helped us with finding a new car, helped us with the process and he was very helpful answering my questions about our new car. I have already recommended him to several friends. Hopefully, they will come in and see him. During the financing process, we were introduced to Shane Adams. He was very friendly and helped us with the financing process. He kept us relaxed and laughing during the signing of the paperwork.We want to thank also the porter who cleaned and got this car shining and ready to go. Everyone seems to forget the gentlemen that get the new car ready to go. Thank you again for all of the help from everyone at Gillespie Ford. This is about the fifth car we have bought from this dealership and have always been happy with the experience. We have recommended the dealership to others.

Great Customer Service

I leased a Ford Fiesta and Evan and Kyle were very helpful and professional during the process. They answered all my questions about the vehicle and went the extra mile to make sure I was satisfied with my purchase. I would recommend Gillespie Ford and working with Kyle and Evan. Extremely glad I worked with this Ford dealer.

Satisfied customers

We leased (our first after many years of purchasing!!) car yesterday. Our Sales Consultant was Nazar Chernyshov. He was very pleasant, patient and accommodating. The same can be said for Shane Adams, in the Finance Dept. The entire process was painless and we would definitely recommend Gillespie Ford to anyone looking to purchase/lease a vehicle!!

Very Professional

I purchased a pre-owned Van and the sales rep Nazar was very professional in his approach in spite of several obstacles that needed to be overcome.He stayed very focused and was determined to put this deal together, to make sure I was getting the best deal possible.I would recommend this dealership in general and Nazar in particular at any time.

Very good experience

I purchased a Ford Explorer yesterday from Gillespie ford, my sales rep was Joshua Marquez. He was very easy to work with and did a good job. Not the usual car purchasing experience. This was friendly relaxed and fairly quick effort. I will purchase a car from this dealership again. I recommend Joshua for your next Ford purchase.

I HAVE NEVER BEEN TREATED WITH SUCH RESPECT

THIS IS THE BEST DEALER I HAVE EVER SEEN. I PURCHASED MANY CARS IN MY LIFE AND THESE GUYS ARE THE BEST THANKS NAZAR CHERNYSHOV HE WAS THE SALES PERSON OF THE YEAR SEE HIM FOR A GREAT DEAL THANKS AGAIN KEVIN MORTENSEN BURLINGTON WI.

Understanding Service

Cecilio, and Gillespe Ford know how to treat a customer right. They truely listen to what we have to say. They are helpful and knowledgeable. It is a pleasure to work with them.

Outstand customer service from Mazur!

This salesman was the perfect tempermant! It was a nice experience purchasing a truck from him! Thanks again!!?? if your looking for fair pricing with a quality sales person go to this dealership!

Happy such good people are so close by!

Yesterday, I had to stop in for a squeaking noise which appeared after another dealership did some work to my car. Even though they were trying to address someone else's work and even though I didn't buy the car there and EVEN THOUGH my first visit was for something petty, Aaron in service made me feel like I was the only person in his world. When I came in, I said that I had an hour, but I was prepared to leave the car if it would take longer and they were able to shuttle me to work in Gurnee. Aaron said that wouldn't be an issue and to let him know if my time was getting close.After about 50 minutes, I figured I had better get moving, so I went back out to the service drive to ask for a shuttle ride. Aaron went in back to get a porter and returned to tell me my car was in the wash and would be up shortly! So, not only did they treat me well, get me in and out quickly, and give my car a wash & vacuum, they also managed to fix the issue (LOL)! I'm grateful to Aaron and the team there - I drive past another Ford dealership on my way to work and have a working relationship with the service department at a third, further south. However, Gillespie Ford has certainly earned my business for any warranty, maintenance, or service needs!

Bought a 2015 Ford Focus HB

Went in, got me the exact car i want with 2000 cash back, overall went pretty smooth

cecilio

Best sales rep,ever,we've work with cecilio several times,he's our favorite,and will ask for him everytime,sincerly,James and Deborah van dyke

very good experience

We purchased our vehicle from Cheyne the Internet sales and it was very good experience. Very friendly, knowledgeable. . We couldn't decide on which fusion to purchase but Cheyne hsd great patients with us. Would highly recommend Cheyne and Gurnee Ford.

Changed agreed upon price, without informing me.

BEWARE OF BAIT & SWITCH!Had an agreed upon verbal price for Explorer and when the paperwork came out it was $600+ more than the agreed upon price and Ricky didn't tell me, I had to subtract the trad-in and rebates to figure it out, He said they were not making enough on the vehicle so they bumped up the price without telling me.Also a very good "Good cop,bad cop" OR "Good salesman, Bad Manager" show

EXCELLENT SERVICE DEPARTMENT!!!

Lost power on toll road!! coasted to stop on Milwaukee Ave. Car towed to Gurnee Ford. What an experience. Service dept. took the time to fit us in (2002 Merc. ) and PETE the service tech. put computer on the engine.Within several minutes, he had determined that problem did not involve fuel pressure. He opened the hood and found the air filter compartment loose. Disassembled part of filter hose and IMMEDIDATELY found an obstruction that was causing the problem. Started the car and then drove car into service bay to check on other possible problems -none existed. They had us on our way in less than one hour! Total fee was for the inspection alone. Had the opportunity to take advantage of situation with stranded owner, but their honesty, integrity and professionalism was very obvious.THANKS GURNEE FORD - THANKS, PETE!! Saved the day! Car actually runs much better since this emergency service!!!

I've had my F150 there many times and have not been...

I've had my F150 there many times and have not been disappointed yet. The truck's ready when they told me it'd be ready. They don't come back with three more things the truck 'needs' right now. And they don't gouge me on pricing.

Chris helped me decide on the needed repairs for my CRV. ...

Chris helped me decide on the needed repairs for my CRV. He is extremely helpful and courteous. I would recommend Gurnee Ford to anyone looking for a complete service department.

Mis-diagnosed service repair resulting in a $500 +...

Mis-diagnosed service repair resulting in a $500 + expense and the problem not being repaired. Asst. Service Manager never asked how situation could be resolved. Service manager was arrogant in his attitude and defiant when questioned about repairs

I was happy that gurnee ford helped me to find the...

I was happy that gurnee ford helped me to find the perfect car. I did not feel pused into something I didnt want. Shane Adams was a great salesman to work with.

I bought a new Focus for my daughter and got the price I...

I bought a new Focus for my daughter and got the price I was looking for. The salesman and finance director were both professional and personable. Everything worked out perfectly and my daughter has a new car that she loves. It was a very good experience at this dealership.

I brought my Ford Escape in on 12/13 to fix an idle...

I brought my Ford Escape in on 12/13 to fix an idle problem when the engine was cold. 400 dollars later the car ran worse than when it was brought in. The car still has an idle problem when cold, but now it also runs rough when warm. Obviously they did not drive the car after their work. Just to add to the overall dissatisfaction, they say you get a free car wash, this never happened. I will never go to this dealer for service or for a purchase of a car!

Ricky Elliston was a great sales person, he answered all...

Ricky Elliston was a great sales person, he answered all my questions and I never felt that he was being pushy. Also he was very honest which made me feel comfortable. I believe a lot of credit is based on his great general manager Dave Demma, who helped with putting good sales people on the floor. customers like myself can feel very pleased with this service. Other dealers can learn a lot from the experience I got at Gurnee Ford. Thank you for all the extra help you provided. I'll definitely be back in the future. p.s. I love my new red dodge truck.

The dealer worked well with me over time to come to an...

The dealer worked well with me over time to come to an agreed upon price, the price I was looking for. Shane's customer service was friendly and helpful. There was limited pressure compared with other dealerships, and the staff at Gurnee Ford appeared to be more honest than at other dealerships.

Everybody at this dealership is super friendly and made...

Everybody at this dealership is super friendly and made the purchasing process enjoyable. I would definitely recommend this dealership! They really went above to find the exact car I wanted with all the features I was looking for.

Shane Adams was very direct with pricing and never tried...

Shane Adams was very direct with pricing and never tried to trick us or deceive us. He also never pressured us into buying a car, he merely gave us options and waited for our response. Cheyne Hanoski was very thorough when we went through the financing process.

My experience here at this dealership was GREAT! After...

My experience here at this dealership was GREAT! After purchasing/leasing 11 cars in the past, it was always a painful experience. This by far was the easiest car buying experience I have had. Up front pricing, and no typical dealer back and forth games. Shane Adams was the best! He did a great job trying to find the right F-150 with the options we were looking for. Scott in finance was great too! After having such a positive experience here, I will defenately recommend this dealership to family, and friends!

I love the ford escape I had purchased from the...

I love the ford escape I had purchased from the dealership. I only had a few minor mechanical problems but the mechanics at ford helped me through it which I am forever grateful. It was reasonably priced and I would probably come back and purchase another vehicle.

Upon getting to the dealership Mike Bishop greeted us...

Upon getting to the dealership Mike Bishop greeted us within minutes of being there. After telling Mike my needs and usage of car he pointed us in the direction of a Ford Fusion that had everything I needed all while fitting into my desired price range. After a ride along I was ready to make my purchase if Cheyne and myself could agree on the pricing, he was able to help us out tremendously. I couldnt be happier with my decision and would recommend the following dealership to all seeking new/used Ford.

Dealership took great care of me and my family. Made...

Dealership took great care of me and my family. Made sure we were happy with our purchase and took time to share all the features.

Nick was a great salesman! I bought a Ford Fiesta, black....

Nick was a great salesman! I bought a Ford Fiesta, black. Ran great through the hills of West Virginia. Nick Worked the deal to my complete satisfaction. Good luck in the future Nick !

Very friendly employees great service I test drove...

Very friendly employees great service I test drove several different cars while there. Salesperson was very informative on the cars I was interested in. Was an overall good experience in purchasing the car I decided on. I would recommend my family and friends to Gurnee Ford.

The whole process of buying a new car was alot better...

The whole process of buying a new car was alot better than it has been in the past at gurnee ford, I would recommend gurnee ford to my family and friends.

Jason & Brandon went above and beyond for us. They...

Jason & Brandon went above and beyond for us. They searched the whole country for the car we were looking for for over a week. In the end, one ended up coming into the dealership that we loved.

Went in for service and Chris assisted efficiently...

Went in for service and Chris assisted efficiently economically. Looked at cars and Cecilio jumped thru hoops to find the right car and Rebecca quickly got the paperwork processed and I was on my way. Would totally recommend Gurnee Ford. Very pleased with my experience, front and back.

I had wanted a new car and had a specific make and model...

I had wanted a new car and had a specific make and model in mind. Jeff got the car for me and was very helpful and knowledgeable throughout the entire process. He was accurate in his statements and was very careful to check for our questions and concerns throughout the process. When it came time to complete the deal, there were no surprises and Rebecca was excellent in her preparation of the paperwork so that it was actually enjoyable to buy this car.

JEFF MCMULLEN had to work vary hard to find the right car...

JEFF MCMULLEN had to work vary hard to find the right car that I wanted , it wasn't easy. He kept me updated while he was searching for the car. He also made the transaction and change to my new car fast and easy, explaining all details on the new cars options.Rebecca Knarr made my transaction at Gurnee Ford fast and complete, I think the best experince in a auto dealership businee office that I have had, I have had many.I would buy another Ford from Gurnee Ford and WILL recommend them. Steve Berkemeier

Rebecca was very pleasant to work with during my purchase...

Rebecca was very pleasant to work with during my purchase of a 2013 Ford Edge Sport. Rebecca worked with me to get the best financing percentage through participating banks and optional service plans that met my needs without overlap in coverages. She was patient and answered all my questions either in the office or over the phone. I would recommend Rebecca to others.

Gurnee Ford hit it "out of the park" Starting...

Gurnee Ford hit it "out of the park" Starting with Rick Elliston greeting me and taking the time to LISTEN to what I was looking for. He explained the options and features of the Ford Edge, which I had previously decided was the car I was looking for. The test drive was excellent giving me ample opportunity to discover the feel of the car in several different driving situations. Dave the Manager and Rebecca in finance as well as Darren for additional options, completed the professional and still fun and enjoyable experience that I had at Gurnee Ford. One regret - It may be a few years before I purchase another vehicle from Gurnee Ford, so I will have to wait a bit to have a wonderful and compelling experience with the high caliber individuals at Gurnee Ford. I will visit this sight again in a year or 2 to comment on how the service department handles their customers, however based on my experience so far, I am confident I will not be disappointed.Walter KLein7/30/2013

Very good customer service in sales and...

Very good customer service in sales and service/parts,GURNEE Ford is military friendly and that is a huge incentive for me. I did not give a 5 rating for Price and overall experience because I traded in a vehicle and the #'s on the final financing paperwork did not match what I was verbally told. Brandon could have told me "Illinois Tax" was factored into the trade-in price instead of me discovering it on final finance paperwork. Just be up front about it, I ened up fianacing $1800 MORE than I had anticipated.

Nick was extremely helpful in finding me the car that was...

Nick was extremely helpful in finding me the car that was right for me. He took the stress out of shopping for a car by making me feel comfortable, giving me his undivided attention, and not using your typical "car salesman" techniques. He let me test drive multiple cars to really get a feel for what I wanted and was very knowledge on each vehicle. I found the perfect car within my budget. I highly recommend Nick for anyone looking to purchase a vehicle as he will make it an enjoyable, stress-free experience, and deliver service which distinguishes him from the rest. Thanks Nick!

I just purchased my Nissan Rouge from Shane and he was...

I just purchased my Nissan Rouge from Shane and he was extremely helpful, friendly, and easy to get along with. I love my new car! Shane did a fantastic job at helping me with my purchase! And Rebecca was awesome as well!

Nick, Craig, Ricky and Rebecca were all very friendly and...

Nick, Craig, Ricky and Rebecca were all very friendly and explained everything very well. Nick took us on a test drive and explained all of the features and options on the Ford Explorer. He was very friendly and informative with no pressure. Craig Holsman (internet sales) searched many dealership's inventories to help us find the Explorer with the options we were looking for. Ricky was very friendly and helped us set up SYNC and went over all of the features on our new Explorer. Rebecca was friendly and walked us through all of the paperwork. Overall, everyone on the Gurnee Ford team provided excellent customer service. They were knowledgeable, friendly and professional. We had a great car buying experience. Thank you!!

The process started on-line with Ford's website and...

The process started on-line with Ford's website and the assistance of Craig Holsman (internet sales). It finished with Richard Elliston (Ricky). Even though the process wasn't quick, Ricky searched not only his dealership's inventory but what was actually being manufactured to try and get the exact car I wanted. We finally decided on a car and got a good deal. This is the second vehicle we have purchased for our family in the past 2-years from Gurnee Ford and as long as the service (which has been fantastic) continues to be top notch and they continue to provide good deals, We'll continue to purchase products from them.

My overall experience was good. Jeff was great he was...

My overall experience was good. Jeff was great he was very patient with me. I'm not an easy guy to work with. It felt as though he was an advocate for me with management.

We were very pleased that they were able to find a car...

We were very pleased that they were able to find a car that was close to the one we had constructed online at ford.com. The staff was very friendly and helpful without displaying the feeding frenzy feeling that we had experienced at dealerships in the past.

The most satisfying car buying experience I've ever...

The most satisfying car buying experience I've ever had. Sales consultant Richard seemed like he was working for my best interest. Rebecca had the paperwork ready for signing in no time at all. Great job!!!

My overall experience with Gurnee-Ford was great. I was...

My overall experience with Gurnee-Ford was great. I was interested in a 2013 Ford Edge. After reading the reviews about Gurnee-Ford, I decided to visit their web site and check out their available inventory. I found a 2013 Edge that I was interested in and sent a request to find out if the vehicle was available. I received a call and email from Nick Bentel providing information about the Edge I had inquired about. I called Nick and set up a time for a test drive. When I arrived at the dealership, I was immediately greeted outside by Nick. He had a Ford Edge ready out front for the test drive. Nick gave me a complete tour of the vehicle, showing me all of the features, explaining the different options available on the SEL and Limited. I took it for a test drive and fell in LOVE with Edge. I loved the way it handled and everything about the car. Nick was great. No pressure about buying a car; asking me what I liked and what I didn't; and all the time wanting to get the right vehicle for me. Didn't plan on buying a car that night but I got a great deal on a 2013 Ford Edge Limited that I could not walk away from. Jennifer May handled the financing and she was great, explaining all the paperwork. The whole experience was the best car buying experience I have had in a long time and I now I own a new 2013 Ford Edge which I love driving. Thank you Gurnee-Ford.Marsha Vaughn

This was probably one of the quickest purchases my...

This was probably one of the quickest purchases my husband and I have had. Great service and very friendly. I would definitelyrecommend this dealership.

My husband and I went to Gurnee Ford and were met with a...

My husband and I went to Gurnee Ford and were met with a friendly smile from Shane. We had an idea in mind of what we were looking for and Shane worked with us and made sure we got what we wanted for a price that we were comfortable with. Rebecca helped out with the financial aspect and explained things to us before we signed anything that we weren't clear on. They also both worked with us on how we were going to make our down payment. We appreciated their understanding and willigness to work with us!

From the time we walked in the door at Gurnee Ford the...

From the time we walked in the door at Gurnee Ford the customer sevice was geat. Rebecca and Jeff went the extra mile for us. We were please with the service.

Very good experience at this Ford Dealership, helpful,...

Very good experience at this Ford Dealership, helpful, efficient, knowledgeable and professional sales person and finance person. We love our new Escape..Thanks Gurnee Ford

Nick Bentel actually got married between the test drive...

Nick Bentel actually got married between the test drive and final sale, but still managed to meet my expectations through the process. The final purchase went quickly and smoothly. They also didn't over-pressure or over-sell features or services I didn't need in a car. All in all, it was a great experience.

Very friendly, explained everything very well. Would...

Very friendly, explained everything very well. Would consider buying another vehicle from Gurnee Ford again and also would recomend friends and family to this dealership.

Brandon and Rebecca were very helpful, knowledgable, and...

Brandon and Rebecca were very helpful, knowledgable, and efficient! They knew that I had limited time so they really focused on getting me in and out quickly.

I am not a big fan of the car buying process. It takes...

I am not a big fan of the car buying process. It takes way too long. However,the folks at Gurnee Ford made the experience as quick and painless as possible. Shane had the car that I picked out online ready for me when I came in. He took me out and showed me all the details. He explained everything,including the sync system and other"tech" features with admirable patience. Every question I asked,he had an answer for.Very knowledgable. Friendly,but not pushy.He let me know about all the other options I could add,but didn't force the issue like so many other salesman I have dealt with in the past. Not only will I be back when I want to trade,I will recommend this dealer,and this sales associate specifically,to everyone I know. I am a very happy camper!

Rebecca and Richie took the extra time to go over the...

Rebecca and Richie took the extra time to go over the vehicle and paperwork on the vehicle I purchased. From thoroughly explaining the vehicle and helping me set up "SYNC", my radio, seat controls and making me confortable in the car. I always dread the paperwork....but, Rebecca was well trained and was able to answer all questions without having to run to someone else for an answer. Extremely PROFESSIONAL!Thank you for the wonderful experience!!!!!!!!!!!!!!!!!!!!!!!!!!!

Dealer was very friendly. Sales staff was not aggresive...

Dealer was very friendly. Sales staff was not aggresive at all, allowing me to window shop without being accosted about selling me a vehicle. When it came to finding the vehicle of my choice, they worked with my travel schedule. I had requested a quote through Edmunds.com and they honored that request completely. As a result, when it came to discussion on price there was no conversation, since the offer through Edmunds had established the price.

We were greeted with a warm and "excited to...

We were greeted with a warm and "excited to help" kind of welcome, and actually spent a couple hours there looking at various types of cars and every time a question popped up, our salesman Ricky didn't hesitate to help look into it and answer it. We negotiated a lot, and came to a price that was agreeable to both parties. Everyone there was really genuine in trying to help us get the best deal possible with the cars. They were very professional and kind providing my family and I with full customer satisfaction.

My salesperson Jeff M. was very helpful in answering my...

My salesperson Jeff M. was very helpful in answering my questions without pressuring me to buy immediately. He also spent the time to locate the specific vehicle that we wanted. Rebecca Knarr was very professional and friendly and made the purchase experience go very smoothly.

I got the truck I wanted and a reasonable price. I...

I got the truck I wanted and a reasonable price. I enjoyed the experience visiting and working with Rebecca and Rick. The process went quick and easy

The Salesperson made a promise to find the vehicle we...

The Salesperson made a promise to find the vehicle we wanted and said it would not be a problem. It was a problem. After almost a week, no vehicle found. We gave them a $500 check as partial down payment to show our good intentions. They cashed it the very next day. Communication to us about the status of finding a vehicle was not forthcoming and we had to pester the salesperson to get information. Meanwhile we checked with other Ford dealers in the area and they all responded within a day or less with either a car we wanted or an offer to order a new 2014. Gurnee didn't even think to do this. We found the perfect vehicle at another dealership and decided to take our business there. Gurnee would not match their price, so we requested our check back. They gave us a hard time saying that it hasn't cleared and we have to wait for it to clear before they can write a refund check. We checked our bank account and that's when we found out that they cashed it the day after we wrote it and that it had cleared. They were rude to me and my wife when we called to arrange a pick up of the check. I had purchased 2 other vehicles from this dealer in the past with no problems, but the salesman I worked with is now gone. Looks like he might have been carrying the place! Warning to anyone shopping for a car at this dealership or any other. If the salesperson cannot look you in the eye when talking to you, leave as soon as you can. I should have listened to my gut and walked out, but I was so focused on getting the car that I continued talking to them.

I started my search on the Internet and was contacted by...

I started my search on the Internet and was contacted by Gurnee Ford. They did everything they could to locate a car I wanted at the price I wanted before I even walked into the dealership. They understood I was very busy and could not be in a hurry since my work took precedence. When numbers and model were agreed upon I went to the dealership to work with Shane to find the color combination I wanted. He first showed me all the bells and whistles in the option package I had selected. He never tried to sell me more than I wanted or try to push me Into something I didn't want like an ugly color because it was available on the lot. The dealership looked for the color combination I wanted for over a week and found no such car was available within 600 miles. I then settled for a different color Interior if they gave me a remote start at cost and they did. When I came to get the car, the paperwork was all ready for me to sign. Because of having to show me things like MySymc, we were unable to contact my Credit Union for payment because it had closed, but they accepted the email I had indicating how much I could finance. My credit union messed up making the payment and Rebecca was very nice and just let me know there was a problem so I could clear it up quickly. I was very happy with the speed and quality of the after purchase work and would use their service department again.

Ilike this dealership i told my sales person (tom) what i...

Ilike this dealership i told my sales person (tom) what i wanted and did what it took to get it done. they excepted my offer,we signed the papers and we were out of there. And my wife loves her rav4 toyota and if she is happy were all happy. thank you gurnee ford

After long day of visiting dealerships that didn't...

After long day of visiting dealerships that didn't have what we wanted, but wasted our time trying to convince us we should be interested in something else, our experience at Gurnee Ford was quite different. Tommy listened to what we wanted, showed us what they had on the lot. We test drove two cars. He worked a price for one that fit our budget, and we finished the deal. Simple. No back and forth with a sales manager, no hard sell or bait and switch. Seems like this is the way it should be, but almost never is, in my experience. Jenn handled the closing paperwork - very efficient, very pleasant, very professional. I definitely will go back to Gurnee Ford when I buy my next car.

Great buying experience Shane had all my paperwork ready...

Great buying experience Shane had all my paperwork ready and was able to buy my new car very quickly. Thanks Shane you have one happy new ford focus owner

Very helpful. They allowed me to take the car knowing...

Very helpful. They allowed me to take the car knowing that I was going through the process of refinancing my home. they patiently waited weeks before I was able to close the sale. Brandon was the first person to help me via e-mail to get me a great price. Cecilio helped us once we arrived. He explained everything very well about the vehicle and the purchase. Ron is very down to earth. He is a great sales manager. Rebecca went through the numbers and notice that we could pay less and gave us a great monthly rate for our new vehicle. great communications. I will definitely go back to Gurnee Ford for the purchase of my next vehicle. my 4 year-old daughter loved Cecilio.

An overall great experience. All employees that I worked...

An overall great experience. All employees that I worked with were very friendly and knowledgeable. There was zero pressure to purchase the vehicle and when I decided to go ahead with the purchase there was not any pressure for extra packages/services although they were offered to me. I would recommend this dealership for sales and service.

When I started looking at possible vehicles to purchase,...

When I started looking at possible vehicles to purchase, I started emailing with Craig Holsman at Gurnee Ford. Through emails, we discussed possible car options that would work best for me and my family. After exchanging several informative emails, I decided to go in to see what cars they had on the lot and get a trade in estimate for my current vehicle. Craig was not in but he did refer me to Tony. Working with Nick, he showed me the vehicles that fit with my requirements. We went through all of the pros/cons and safety features that was offered. Tony was great in getting me top dollar for my trade in and Jennifer was a wonder in working through all of the paperwork that needed to be signed.Overall, I had a great experience with Gurnee Ford start to finish.

After going from dealer to dealer I ended my search where...

After going from dealer to dealer I ended my search where I had currently had my previous ford serviced. With a stack of possible good deals in hand I quickly realized I had wasted a lot of time at other places because Gurnee Ford was able to find the vehicle I wanted, add my extras and be at the price level I was expecting.They were straight forward and even offered me extra incentives I wasn't aware of. We're all so weary of the horrible car salesman, this place actually made me feel comfortable. I was well prepared so I know I got the best deal I could have asked for. I am proud to know that Gurnee has the best Ford dealership in Lake County and does a great job taking care of it's residents.

A little long on the paperwork and the pricing work, but...

A little long on the paperwork and the pricing work, but a decent experience. Would suggest to others to be used for a Ford purchase.

We had a good experience with Gurnee Ford. Nicholas...

We had a good experience with Gurnee Ford. Nicholas Bentel sold us a Pontiac Vibe and I was impressed with his follow through. The used car was missing the XM antenna. He called to make sure we knew he was following through getting us an antenna for the car and ensuring it went to the right address. Everyone was courteous and professional. The final paperwork was fast and we were out in a reasonable time.

Overall a very positive experience. Shane was very...

Overall a very positive experience. Shane was very helpful in finding the right vehicle for me. He spent a lot of time going over what the diffent vehicles could offer and the pricing. I purchased the Escape and it is a great vehicle. The entire staff is very friendly and helpful. I wasn't planning on buying a car that day but Shane found an Escape in my budget. Jennifer May did a great job going over the additional warranties I could purchase but in no way tried to pressure me into purchasing any of them. The entire process was a great experience.

I was shopping around for a new truck, both online and...

I was shopping around for a new truck, both online and local dealers. When I found the truck I wanted, I found the best deal and nicest sales people at Gurnee ford. In fact I got a nicer truck for the same price as the truck I was looking.

The reason I gave the rating is it was by far the best...

The reason I gave the rating is it was by far the best experience I have had buying a car . I was greated either outside or as I walked in the door . The employees were very freindly and know the product well . I stopped in the dealersip 3 times and everytime if Brandon was helping other customers other sales perople were more than happy to help even thoughthey knew I was going to purchase the car from Brandon .They did not use any high pressure tactics . To my surprise when I picked up the car the Tank wall full and the dealer has plates and stickers in stock so I do not have to wait for the STATE to send me plates . I am in my 50's so I have been purchasing new cars for many years .

Frank Schmidt is very personable and helpful sales...

Frank Schmidt is very personable and helpful sales person. He knows what he is doing and he is there for you the customer his ultimate goal. Everyone else I have dealt with in my sale were also very personable and very helpful.This is my second vehicle I have purchased from Gurnee-Ford and highly recommend them for all your vehicle needs.James R. Colombo

Rick was so helpful we bought a car when we were only...

Rick was so helpful we bought a car when we were only looking. We were not planning on buying anything yet, but he found us the perfect car and could not refuse the deal.

I was referred to this dealer by USAA via an on-line new...

I was referred to this dealer by USAA via an on-line new vehicle purchase request thru them; it was one of three received, and was the closest to my home with the best "incentives" package offer, which is why I chose to "visit" them first. I have previously only used this dealer for service on my other Fords. Their staff was quick to respond and that included internet sales, which responded the next business day promptly in the morning. Upon my visit, the management and sales staff was quick to respond to my presence with no pressure, and I had 3 choices of my reqested vehicle (Expedition EL) for my "test" drive within 10 minutes; my salesman was courteous and quick to find any answers I needed and that was a big help for my final decision. My trade-in and "offer" was more than fair and again, with "no-pressure" tactics which made my experience a true pleasure. Upon deciding to purchase, the "finance" portion was also quick, courteous, and explained in every detail any questions and concerns I had; from registration to dealing with banks, the process was smooth without any "pressure" for add-ons, which was very stress free!! It's a few days later, and I still have no regrets and again, very happy with this purchase!!If you do your "research" in advance, you'll have no problems with this dealer and I've already referred two others to them as well!!

Salespeople are very helpful and knowledgeable. Finance...

Salespeople are very helpful and knowledgeable. Finance manager explained details of pricing and had everything well organized. Very enjoyable experience. I would definitely buy a car from them again.

Nick showed us availabe Escapes we were intered in, Nick...

Nick showed us availabe Escapes we were intered in, Nick took us out on a couple of test drives and was very helpful with available options on the escape, there was a used Edge that was offered and after driving that it seemed to be a good fit. Nock and Rebecca did a good job of completing the purchase transaction, glad to have the plates available when we picked up the vehicle. It was a good buying experience !Jim & Jean Terryberry

Went to three other dealerships in the area including...

Went to three other dealerships in the area including Honda and Toyota (2) and the experiennce here was by far the best. Frank Schmit was able to answer all of our questions regarding the Ford Escape. After we bought our Ford Escape, Frank was able to explain all the features helped us sync our cell phone to the sound system etc. Frank has also promised to be availale in the future if we have questions. These new cars have so much technology its really helpful to have a back-up if questions arise.

Very pleased with this experience. Would never go back...

Very pleased with this experience. Would never go back to our previous dealer. The overall experience was stellar. Would never go back to our old dealership that we have bought 15+ cars from

The sales process when very well. The Finance Manager...

The sales process when very well. The Finance Manager created a relaxing atmosphere and didn't push warranty's that I did not want. When I showed up to pickup my car Tom had it already detailed and in the garage away from the winter snow.

Local dealer under 5 miles from home. Purchased my last...

Local dealer under 5 miles from home. Purchased my last two Mustang GT's from this dealer. Staff was helpful and process painless. Small enough to know repeat customers. I have had previous experience with the service department on my Mustangs and feel the location of the dealer will make all service calls easy to schedule.

Gurnee Ford gave us a great frame of mind with the...

Gurnee Ford gave us a great frame of mind with the purchase of our New Ford C-Max. When we walked in the door we were greeted with smiles and they knew who we were and why we were there. Though we were pressed for time, the team at Gurnee Ford worked fast and efficiently to get us on our way, all questions answered. The sales rep even took the time to walk us through all features and was available after we got home to answer more questions. I would definitely send people to Gurnee Ford.

We are happy to say both employees were nice, friendly,...

We are happy to say both employees were nice, friendly, and helpful! We would definitely go back when we are in need of another vehicle. We had a pleasant experience.

The price ranges were good, and so was the customer...