Germain Toyota Scion Of Columbus

Superior Parts Service, ALWAYS!

Completes orders in a timely manner. Helpful when I call in to check on ETA's or to figure out parts issues. Matches prices as so we can avoid the Aftermarket's inferior parts and keeps deliveries on a timely basis. If ever an issue arises, he is first to contact us. Getting my parts orders complete and checking them for accurate, always in a good mood and helpful daily. Couldn't ask for a better parts person!

Great Parts Supplier

Always on the ball getting my parts orders completed and checking them for accuracy. always upbeat and helpful when I call in to check on ETA's or to figure out parts problems.

Parts Supplier Top Notch

Always respectful, completes orders efficiently and timely manner. Price matches items so we can avoid Aftermarket and keeps deliveries coming on a regular basis. If there is ever a problem it is always communicated to us.

Went in for service and left with new car

I went in to get my oil changed at close to the end of my lease and was asked if I was going to buy or turn in my car. I said I wasn't sure. The service man asked me if I had time, that I may want to see if any special options were available since I was just about to go over on my allotted miles. To make a long story short: I drove home in a new car for the same monthly payment. I'm very pleased.

Purchase and Installation of Part

Denise Mitchell provided me with excellent customer service. My service was completed in a timely manner. I would definitely recommend Denise and the dealership to my friends and family.B. Delano

100% Satisfied

I have been making business with Germain Toyota of Columbus since 2006, leasing and buying.Yesterday was my first experience with Kyle Musselman and I can say that he is an exceptional salesman and great person.Thanks to him, I left the dealer shop happier than I thought.Mateo Eustaquio

Kenny was Honest and Great to work with

My husband and I really liked the fact that Kenny showed us around the lot. He helped us look at all models of Toyota Rav4. I loved that we were able to test drive the car home and see how it felt. The process was smooth and he even helped me set up my Bluetooth and GPS. Luse was great too at helping us with the financing. Thank you for my new car

"Makes a hard job easy"

A large selection of the Rav 4's made choosing much easier. Beautiful and clean dealership Very impressed with Tom Lombardo"s knowledge of the Rav4 features. Very helpful with all the paperwork and answered all my questions. So easy to work with. Also thanks to Tony Turner who was helpful with the financing.

Kyle Musselman is an exceptional salesman!

The car buying experience at Germain Toyota was a fast, easy and a fun experience! Kyle Musselman was very friendly and knowledgeable. He was honest and went out of his way to help us. Kyle really pulled through for us. He is an exceptional salesman and I would recommend him and the dealership to my family and friends. Outstanding service!

Easy to deal with.

Bryan Scott greeted us and made it easy to purchase my Mazda 5. My wife went back a month or so later and bought a car as well.Very easy.

Very Pleasant Buying Experience!

I dread car purchases but this experience with Jason Gregory and Tony Turner really turned round my buying experience! I never felt pressured and my questions were answered with knowledge and courtesy. I would very much recommend this team. Thank you!

Awesome!

I went in looking for a vehicle for my daughter. Kyle helped get us into a brand new car! Made our experience very pleasurable and we will definitely be back for our next purchase! Not only does he do his job well, but he cares about the people he is helping. Highly recommend this dealership and individual!!

Tom is the most knowledgeable salesperson I've worked with

We worked with Tom Lombardo and after visiting 2 other Toyota and 1 Honda dealership in the area he was by far the best salesperson we worked with. He was extremely knowledgable about the car and went through all of the features in a systematic way. Even with this being our 3rd time seeing the car, he showed us many features no other salesperson had shown us. Also, he was able to clearly tell us the differences between the models without having to refer to the computer. I would highly recommend working with Tom when buying a vehicle (I would even say that it is worth driving a little bit further to work with him over some of the other Toyota dealers in the area)

First time leasing a car

I leased my first car ever and I had the best experience I could have asked for. Josh and Lucas were great with helping to work with my budget and everything I wanted for a car. There was no pressure or anything. I drove off with my brand new car that I could afford and I felt comfortable the whole time dealing with them. Check them out!

Wonderful Experience/Excellent Customer Service!

I have purchased several cars from Germain Toyota, however, I have never had such a wonderful experience as when working with Omar Jackson. Omar truly made my experience pleasant; he was nice, friendly and professional. In addition, he was PATIENT! He answered "ALL" of my questions and I had lots of them. I really appreciate that! I have referred all of my friends and family to Omar and Germain Toyota. Thanks Omar!Donna B./2017 New Toyota Camry

Complicated made easy

I contacted Germain Toyota randomly looking for a highlander. I was fortunate enough to have Tom Lombardo answer my call. I honeslty have never dealt with a car salesman that was more vested in making sure that his customers got a deal they could afford and walked away feeling good about their experience Tom was so easy to work with and went more than the extra mile with every thing we needed. We had a very complicated situation with hail damage to our vehicle and a bad lease deal. Yet somehow the folks at Germain made it all work. We were so pleased with our expereince that we went back five days later and bought anothher car and because we live two hours away germain had it delivered for us. I can honeslty say this has been the best car buying experience that i have had and we will be stopping first to see Tom at Germain when the time comes again.

Radio Silence

I was interested in a pre-owned car at this dealership, but was trying to ascertain the value of my trade or at least an approximate value before driving to Columbus. Sent an inquiry via Cars.com - my inquiry said please reply via email as I am at work and cannot talk. Next thing I know the phone rings, the employee never fully read my email. I let Juan know that I needed to get some pictures of my car and he gave me a basic outline to get together so they could give me info. I sent all my pictures of the car, never heard back from Juan - no reply, call or text. I get ahold of Juan the next day, he claims he did not get my email, please resend it (I can see the email went thru with attachments, but fine whatever I will send it again) - As I finish resending the email Juan lets me know to send it to a different person at the dealership. So I send the pictures of my car a 3rd time. No response. I guess these people do not want my business and do not care to service their customers. I was trying to make a major purchase here and I was met with EXTREMELY poor service, lack of followup and an awful experience. I would not recommend this dealership to anyone given the experience I have had, hope this can help others.

Service is great for the most part. Always go here.

I always go here for express service to my Toyota and I've never been disappointment. The technicians are amazing and really know what they are doing. Some of the newer service advisers haven't been on par with Germain employees of the past but I don't they'll last long. The person I dealt with on my last visit was a little unfriendly and a bit of a know-it-all. Luckily another adviser stepped in to help and handled everything from there. I'll always come back to Germain because the service they provide is outstanding in the end.

Wonderful Service Center!!!

My first experience as a Toyota customer as I take over my Mom's 2005 Toyota. My interaction on the phone as I scheduled the appointment was amazing - I got to speak promptly to a real person and they cared that I get scheduled promptly! When I arrived I was greeted by numerous people who left the impression they were delighted I was there. Service was estimated at 1 1/2 hours and took just under one hour!

Good Dealer Experience

Germain Toyota, and my salesman, Kenny Adelaja, were a pleasure to work with. The price negotiation process, ,however, took over a week - a little long in my opinion. The new car delivery went smooth. I'm happy with my purchase after one day.

BEST SALES EXPERIENCE

This was the 2nd vehicle I have purchased from this dealership. Omar made my first leasing experience the best. However this experience was by far TOPS my first experience of leasing my car. Omar is very friendly and professional when it came to me purchasing my new car. He always goes above and beyond to make sure that I am a satisfied customer. I will always send my family and friends to Omar to purchase a vehicle. Thank you again Omar for your GREAT SERVICE.

Purchased 2nd used car. They're great to work with...

Juan listened to what we wanted and showed us cars until I found the one I LOVED. My husband asked some hard questions, and when Juan didn't know the answer, he went and got it. (He didn't try to b.s his way through it). He was professional, respectful, and really nice to work with. He did a great job.Robert worked with us to finalize the deal. There was no pressure, and in short order, he allowed for some negotiating on the final price, and we were happy all around.We worked w/Tyler on the financing. Again, professional, respectful, knowledgeable, answered questions (yea - hubby had questions for him too!). He got us a great rate on the loan.Thank you all. FABULOUS from start to finish...By the way, They have also serviced my 1st Toyota, so can say positive things about Customer Service, Parts, and the Service Department as well.

I had a great experience buying a used car

I purchased a pre-owned Camry. Charles Caldwell was extremely nice. He went above and beyond to answer all my questions. Charles is worthy of my car buying needs. He made this car buying experience excellent and memorable.

Great buying experience

We've purchased 3 vehicles from this dealership and they always provide excellent service. Kenny was friendly and very knowledgeable. This was the easiest car buying experience I've every had.Mike thoroughly explained the finance portion of the transaction and made the loan process very easy.

Excellent is whar they do!

Always the best service with fast and efficient repairs. I didn't buy my Scion at Germain, but they always treat me like I bought every car I have ever owned here!!!' Mark Pastre in Service is my preferred Service Agent and the most knowledgeable, but all if them are great! If I were looking for an upper Manager, Mark would be the guy!

Experience with Tyler Carr

After leasing a new Tundra last week and having such a wonderful experience, I brought my 23 year old son in to lease a new Scion. I have to be fair here and explain how wonderful our sales rep Benard was. He listened, was patient, and worked hard to get our deals done. As a matter of fact, everyone we worked with along the way was great until we ended up in the finance office with Tyler Carr. Keeping in mind that I had such a great experience the week before it's hard for me to be completely negative toward the dealership as I really don't think that's fair. This review is really about our Experience with Tyler Carr. My son is 23 years old and certainly doesn't have the experience in all of the moving parts involved in buying a car. As we went into the finance office, the first thing Tyler asked is why we are not purchasing as compared to leasing. Having already explained this, we again went through our reasons. Come to find out, he was trying to push us towards a purchase for some rediculous term of 84 months. Then he started on gap insurance. I explained that it was tough for my son to get to the payment he was at and that the 30 dollars a month it would add to the payment would affect my him. I explained that we would purchase 3rd party gap for much cheaper. Mr. Carr looked us in the eye and told us we couldn't do that. Now I don't know all the ins and out of auto deals but I have researched this and know that we indeed could. Mr. Carr was very pushy on this issue to the point of arguing with us and then down right insulted us. After telling my son without the gap insurance and if he's in an accident, he would be looking at a bankruptcy. He then followed that up with this exact quote, "if he can't afford an extra 25-30 dollars a month, then maybe he can't afford the car". The last time I checked, that is the customers choice! After some more back and forth, we walked out of his office and ready to go somewhere else. We found our sales rep and explained that we were on the way out. Keeping in mind that this was my sons deal, I told him that he could do whatever he wanted as far as continuing with the purchase or going to another dealership. Because the sales rep Benard had made such a good impression on him, he chose to stay but agreed that we would not be dealing with Tyler at all. I have simply touched on what happened in that finance office as this review would be way too long to write. I am an extremely loyal customer when it comes to buying cars. I had purchased roughly 10-12 vehicles and sent so many friends and family to a local Chevy dealership over the last 20 years. The reason I was at Germain was because the last time I dealt with that dealership, there was a bad experience in the service department that quite frankly left such an impression that I won't buy another Chevy. (Purchased a Lemmon) Imagine if I had not been there with my son as he has no experience in buying a vehicle. The point of walking into finance is to sign your papers and leave with your car. Tyler almost blew the deal because he was selfish, insulting, and pushy. At this point, I won't condem the dealership as I am hoping it's just a bad attitude from one person. The experience with everyone else involved from Benard to the sales manager to Asher in finance was really good. However, as customers we have a choice of where we make purchases. Tyler Carr should remember this. I can say one thing for certain, if he is involved in any future deal.....not a chance!

Service

I had my van serviced there yesterday. Very easy process- everyone was personable and easy to get along with.

As always, very pleasant experience at Germain for service.

I've been a customer at Germain since 1999, and it's the quailty of the Toyota cars that brings me back, of course; but the reason I keep choosing Germain is because of the great people who work there. I've worked with Kent Artusi the last three times I've bought my Prius in for its maintenance visits, and he's always so friendly and easy to work with. Thanks for your help, Kent - see you in six months! :-) Also, Adam Castin, who sold me my Prius in 2014, came over to say hi and spend a few minutes catching up while I was waiting for my car. That's why I will always come back here - people actually remember you from 2 years ago! Thanks, Adam - see you when the lease is up on the Prius!

"Your time is not important was the message I received"

We strategically scheduled an appointment for a Tuesday night at 5:30 knowing that we wouldn't face the crowds of the weekend when purchasing our car. Our salesman Kenny had already spent time with us during a weeknight before we arrived so we knew which car we were buying and were already sold on the car. Kenny was fantastic. We were only there to buy it. We didn't leave until 9:30! What is worse is that when we became upset about the wait, there was an excuse made that there were only two people who could do what we needed done and there were several people before us and "Kenny should have told us this." Throwing a fellow employee under the bus is never good and if Kenny would have told us we'd be there until 9:30, the car would have been purchased at Toyota Direct. When we finally got to the back, because my husband is a physician (which they only knew from our financial document) the man actually said "This is for all of the times you've made people wait." I have never experienced customer service like that in my life. I think Germaine is doing well enough financially to hire more people to finish financial documents. We were paying them a lot of money and were treated like we did not matter. My son who lives out of town, was driving through Columbus and wanted to have dinner with us which was very important to us. We told him we would be done by 7:30 or 8 since Kenny told us he had a class at 8 and that is why we scheduled at 5:30.I will never go back to this dealership and would suggest if one doesn't appreciate being treated like an impertinent number whose time has no relevance, they would choose another dealership.

"Awesome Experience"

D'Lacy Stith, Jason Gregory and Luke Eastwood were top-notch!!!! They truly took an interest in making sure that I was getting the car I wanted, The professionalism, friendliness, efficiency and patience really made my car buying experience a lot easier and indeed stress free. I would recommend anyone who is interested in purchasing a car to definitely go and see these three gentlemen. Lillian Fields

Customer sercice

Luci Green made my visit feel so welcome I will come back any time. Her customer service is over any experience I ever had when I visit the dealer the last time, when I felt I was treated shot cut and rude.

New Corolla

I came in with my car for service. Had been looking for a new car the last several months. Omar was able to get me into a new car at my budget with all the bells and whistles I wanted in a new car. Very pleased! And it was so easy!!!

They rolled out the red carpet!

Jason Gregory was excellent! He made the stress of a car buying experience be none. He was very kind and patient. Everyone that I encountered gave excellent customer service and went over and above. thank you

used car purchase

We had been to many other car dealerships and researched numerous car options over the last 6 weeks and had not yet found a car to meet our needs. We located a vehicle online at Germain Toyota and called to find out if the car was still available. Tom Lombardo answered our call and had the car waiting for us upon our arrival at the dealership. We had wanted to check the Carfax and service records and he had these in hand as well. We were beyond impressed with Tom's follow through of our questions as well as his knowledge of car mechanics. If he needed to obtain additional information from a co-worker Tom efficiently navigated the 'where'/'who' maze and promptly returned with an answer. We have had an excellent overall car buying experience. I would highly recommend Germain Toyota in the future to family/friends for the purchase of a new or used vehicle.

Completely Satisfied

From the time I called looking for a certified preowned vehicle, Jason Gregory took care of me. He got me what I wanted and now I'm a proud owner of a beautiful Toyota Corolla! Thank you, Jason!

Craig Niehaus

I spent two hours working with Amanda Lobach trying to turn in my lease and get into another car. We agreed upon a payment that would work for me and she took the info back to financing. Eventually, Amanda came back stating that I would have to pay $100 more a month than what we agreed on in order to have the financing go through. At this time I let her know that wouldn't work for me and asked for my keys so I could go on my way.Instead of retrieving my keys, she goes to get Craig Niehaus. He begins to attempt to explain the reason for the increase in the payment, which was all contradictory of what Amanda explained. Once again, I let him know that payment would not work for me. His response was very unprofessional and disrespectful. I plan to discuss this with the appropriate management very soon.I asked him multiple times if I appeared mad or if I disrespected him in any way. He refused to answer any of my questions, so I asked him for his supervisor or manager. After initially refusing to give me the information I requested, he responds that Steve Germain is his boss. He writes down an email address for "rnewsomeatgermainmotorco.com." I ask who this person is and he states the General Manager. I asked why he told me Steve Germain and he ignores me once again.My experience with Craig Niehaus was by far the worst customer service experience I have ever had to endure. Craig should be careful of how he speaks with customers because I know most would not be able to keep their composure as well as I did.I'm looking forward to speaking with the appropriate management to discuss my experience in further detail.

2nd new purchase at Germin Toyota (Me=Toyota for life)

This was the best experience I have ever had buying a new car! Amanda Lobach was awesome and made this purchase completely painless!! Very Happy!

disapointed.

Was told they would trade out tires and then at the close of the deal they took it back. Will never buy from Germaine. We were so close to having a deal, but they went back on their word.

So easy!! "No fuss, no muss, no spin."

I soooooo appreciate Luci Green. This was my first time meeting her and I was instantly comfortable and really appreciated her down-to-earth, no-spin, professional easiness.I also enjoyed meeting Asher Puri (Business Manager.) They are both "real" people, very professional, and you can tell they are committed to providing a great customer experience.

Will definitely be back

Our salesman was very appreciative for our business. Had an issue they are working very hard to fix. Will be back for our next purchase.

If you really want to know the company read this

This may be a little long so bare with me but kinda like the title says, if you really want to know about the company, this will help A LOT. So I'm fresh out of college and was riding around in a 2003 Ford Focus. My Ford is a little old to say the least. I fear when I ride on the highway, we're going to break down all the time. After I graduated, I was ready to get a new car to go with this new chapter of my life. I wasn't ready to get a new car financially but I was ready in every other aspect. So I was online and ended up calling Jason Gregory. Jason kept in touch and found me a 2015 Chrysler 200 (which is exactly the car I was looking for). When I finally came in to look at it, I was instantly in love. I test drove it probably about 3 times and before I knew it I was doing paperwork. Needless to say, I ended up leaving with the car.Well when I came back two days later to finalize things, I realized how high my interest rates were. And on top of this, I was having no trouble getting the title of the Ford Focus that I was going to trade in. At the end of the day, this meant even more money owed. After interest and the title issues, my payments were considerably high. This of course was not their fault but over the course of 6 years, I'd be paying for the car and another car with the interest costs. I asked Rob if there was anything I could do. They ended up giving me my Ford Focus back and took the Chrysler 200 back. Not many dealerships would care about their customers more than a sale and for that, I'm extremely greatful for them. I'm sure if I went to another dealership, they would have not handled the situation the same. And although I'm leaving with my Ford Focus and not the new beautiful car I wanted, I'm still thankful to of had the chance to work with them.Thank you Germain Toyota!

Go see Colleen...you won't regret it!

Colleen is awesome! She made car buying a truly enjoyable experience. Colleen made sure I got everything I wanted at a price I was comfortable with. I felt more like a friend than a customer.

Nice save!!!!

I made an appointment with Jason, he was finishing up with another customer so we were in the waiting area Dave stopped by asked if we needed anything told a joke that got us laughing (most fun I've had at a dealership) Veronica stopped over to make sure Dave wasn't harassing us! While Jason was with the other customer I went on the test drive with Veronica & got a chance to check out all the features on the vehicle I inquired about. Jamie helped get the ball rolling by having me fill out the paperwork & taking care of my trade in, Jason tried to contact the finance company of my truck but they were closed so we decided to wait until Monday.While I was at work Jason got the information needed so once I got off work I just needed to sign the paperwork....so I thought, once I got there everything changed including the vehicle (for the good) Jamie noticed the mileage on the vehicle was incorrect so that changed the price but they had the same vehicle in a different color with the fancy push to start, I mentioned to Jason & Jamie that that vehicle was on my list that I brought in with me so good call & catch. Overall I'm very pleased with the service everyone is so friendly & helpful like a second family. I will continue to comeback & recommend Jason to anyone looking for a vehicle. Excellent customer service & very knowledgeable, thank you for taking the stress out of car buying!

Didn't buy a car; still loved the service!

I worked with Jason on trying to find a used car and he did an incredible job to help find me the right car, as well as preparing it for me before I arrived. I ended up not going with Germain as a family member was selling their car and gave a steal that any dealer couldn't support. Not only was Jason great, but the sales manager, Bill, was equally as good. When I felt that things moved a little too fast, Bill reached out and advised me that they will go at my pace and help me get into the right car. Though I didn't buy from Jason/Bill/Germain Toyota, I would highly suggest any friend looking for a used Toyota (or any used vehicle for that matter!) over any other Toyota/used dealer in the area. Great service, quick response time, and the negotiation was seamless (they aren't trying to take advantage of their customers). // I know this may come off to some as a planted review from someone who wasn't a customer, but please take this review as truth. Go buy a car from Germain, I can already tell you won't be sorry.

Service

I was greeted promptly as I pulled into the service drive on Saturday, my request was written up and I was told it would be about an hour. Less than 30 minutes later, I was informed that my car was ready.

Customer Service is great!!

Our salesman Jason Gregory was awesome and made initial contact by email, set up a time that worked best for us and made himself available all afternoon. He helped my daughter refinance her vehicle as well. The sales manager, Jamie and the financial manager Tony were also very helpful and made sure that we got everything we wanted!!!

Very enjoyable car buying experience

I ended up at Germain Toyota by accident. I was on my way to another dealership, but they were closed so I decided to check out Germain Toyota. I met Veronica Azzalina and was immediately impressed. Veronica was very friendly and very easy to work with. She put me in a Toyota Camry that I absolutely love. I told her everything I wanted and she didn't stop until she found the car for me. She's also responsible for helping my son drive off the lot in a 2016 Scion. I feel like I found a new friend. She even gave me a ride to work while I got the tent, she arranged to have done, on my new car. She's the best hands down!!!Tiffany M

Jason is the man

I worked with Jason and the experience was great. He made the process very easy, we had an open honest interaction, and I felt good about our purchase. Will recommend him and Germain Toyota to others! Thanks Jason!

Bought a used Venza today

Found a Toyota Venza on the Germain website that I was interested in. Made an appointment with Brian Scott to see it. He was running late and talked to Jason Gregory who helped me out in the beginning with a test drive and answering questions. By the time we got back to the dealer Brian was back and handled the rest of the sale. I have nothing but praise for these two salesmen. From start to finish It was a great experience , Needless to say I bought the car ! Thank you Brian and Jason, I will recommend you to all my friends looking for a car

Bought a used car

Everyone was great! Had a scheduled test drive,car was waiting for us. They went out of their way to make it a good experience.

Great Car Buying Experience

Purchased a used car for my grand daughter and had a wonderful and easy experience at Germain Toyota of Columbus. Jason Gregory was the salesman and could not have been nicer. No high pressure just lots of answers to my questions. The sales manager Bill Adkins put the final deal together with us and could not have been easier to deal with. Thank you all. Great Price, Great Experience and friendly friendly sales staff.

Colleen is awesome!

Buying a car with Colleen was like dealing with a longtime friend. She made me feel very comfortable throughout the process and she worked very quickly with paper work and such to keep the process moving so I didn't feel like I was at the dealership forever. All in al it was a great experience with buying my RAV 4. I love the car and my time with Germain.

easiest car buying ever, great experience

After trying locally in Cambridge, Ohio several times to find a good priced vehicle and fair trade-in value, we found a good deal and great salesman at Germain Toyota. Thanks to Greg White for following up promptly with emails/returned calls and a fair price for our trade-in we came home happily with an almost brand new Corolla. We are very happy with our car and will purchase from Greg White at Germain Toyota again. It is worth the drive to get a good deal!! He is a super nice salesman and we are glad to support a Veteran.Sincerely,John Morton family

Joshua is AMAZING

Josh is a loving, knowledgeable, friendly, smart, and entertaining salesman. He helped me get into a car I Never thought I would own. I never felt rushed or anxious during the whole deal. He made me very confident in leasing my RAV 4 Negotiations were painless. Keep up the good work!! I will keep coming back !

Customary friendly service and facilities

I brought my 2009 Prius in for scheduled maintenance. My service advisor was Kent, who was friendly and helpful. He reviewed the service record and recommended one other service. I was in the dealership less than an hour and a half. Customer waiting facilities are very comfortable. Coffee is great!

Best experience

I had the best experience with Germaine Toyota. Everyone there is very professional and helpful. I have brought cars from them in the past and I will continue buying cars from them. Omar Jackson is a great salesman. I trust his advice.

The whole experience was first class. Great team .

Adam was a great salesman. Clayton will keep me coming back for service. Service Manger was very friendly and full of energy. Great experiences with Germain. Thank you.

Excellent service

Germain Toyota's Service Department is top notch! I was having issues with my vehicle, and had to bring it in. No time to schedule an appointment. Their schedule was booked, but they were able to squeeze me in! They were very quick and professional. The waiting lounge is very spacious, and the employees are very friendly and courteous. I highly recommend Germain Toyota for all of your service needs!

Kenny is the man!!

Kenny is a loving, knowledgeable, friendly, smart, and entertaining salesman. He help us get into a new Camry. He helped watched our two children and helped entrained them. He is the man! Negotiations were painless. Keep up the good work!!

Service department is great!

I have been going to this dealership for years. Both Reg service and collision. Both departments have gone out of their way for me...above and beyond. As far as oil change and Reg service...I wouldn't take my truck anywhere else. Always courteous and informative!

Service with a smile

Always a great experience when I take my vehicle for service at Germain. The staff is courteous and knowledgeable. I highly recommend this dealership as they consistently go above and beyond to ensure my satisfaction.

Awesome!!

I have purchased three cars from this dealership and have had AWESOME experiences from the sale to maintenance and FULL customer service. Only complaint is that there's no longer a car wash. ??

Ask for Benard

I took my 2010 Yaris to the dealership for a recall problem and drove away in a new from factory 2016 Corolla. I am quite please with my purchase. Staff was great, my third purchase from this dealership.

Super Outstanding Service for 2 minor replacemen tparts

Talked with Mark on the phone. Made an appointment to check 2 minor parts. Mark found the right color seat belt part and both the mirror & seat belt parts were installed. I feel secure & remember to always use my seat belt and my rear view mirror now. Mark explained the problems and had the work done quickly. He is so informative, calm and friendly.

Outstanding!

I bought my new car with Kyle and I would recommend him to my mother. He knows a lot about his industry and shares his knowledge so that you feel confident when you leave. The whole staff was wonderful from sales to finance to management and even the receptionists! Thank you so much! You have a customer for life.

Wonderful experience!

I was greeted with friendly, smiling faces. I was able to test drive many cars without worry. I love the car I chose and would recommend Colleen Kofron to anyone needing a car.

Super duper!

Great experience. Took care of my mystery service problem with a smile on their face. The waiting room was nice and comfortable and enjoyed talking with Benard. I would definitely recommend this dealership.

Pleasant and efficient staff

From making the appointment, to reminders, to final checkout, I have always been impressed with the customer service and care provided by the staff.

Third Toyota purchased or lesed from Germain

This is the second lease from Germain, my first Toyota was purchased from Germain. When Omar Jackson called to ask if I wanted to turn my lease in early for an upgrade I trusted him to have my best interest in mind (of course it would help him to). Omar was the sales person that I leased the other Camry from also. The process took less that two house, a record. I think one of the most important aspects of this process was that being a female and a senior citizen they did not talk down to me, I would have walked out had they. (I'm fussy about that) If I am still around when this lease expires I will be back, there is something very cool about having a new car. Ha My experience was positive but more importantly Toyota is dependable. Thanks again Omar and Tony (my finance "guy".

Positive review

Great experience. Very clean waiting room and restrooms, very nice and accommodating staff. Would Definitely recommend this dealership. The service department delivered in a timely manner.

Super responsive!!

I drove an hour and half to purchase my new Toyota from Germain. They worked with me to find a fair price on my trade-in and establish the purchase price of my new vehicle before we even walked on the lot. When we arrived, my new Tundra was in a heated showroom and ready to go. Excellent overall experience!

My car broke down. I called Germain Toyota

I was pre-approved by phone. I didn't have a ride to the dealership so the sales rep, Omar was kind enough to pick me up. Within two hours I was pulling off the lot with my new Toyota Corolla!!! My experience was great!!!

Excellent Staff

The staff is very helpful, friendly and courteous.

Love My Car!

I went into Toyota to get an oil change, but came out with a new Rav4! I wasn't planning on getting a new car until I started talking to an employee. I would like to thank Colleen for being so helpful and knowledgeable....I've had it for a month now, and I have no complaints!

Reliable, Reputable, Recommended!

I have purchased MANY cars from Germain. All staff have been nothing but friendly, knowledgable, dependable, and helpful. No matter the title of the employee my experience is the same. They are professional, will take the time to really learn what you want, help you locate it, and give you the best price and financing available. I HIGHLY recommend Germain Toyota of Columbus for all your car, truck, suv, crossover, minivan, all around automotive buying needs.

Great truck even better experience

I worked with Kyle when I bought my new 2016 Toyota Tundra. I wanted a truck that could haul stuff for my projects around the house and I needed a large cab for the family. Kyle helped me find a truck that solved both problems. This truck has it all-a sunroof navigation and leather seats! Kyle knew all of the ins and outs of the trucks and I felt that he really cared that I got the best deal. I will always be a Germain Toyota customer!

KNOWLEDGEABLE AND ATTENTIVE

I needed a large vehicle for my cleaning company so after some basic internet research I landed on a 2016 Toyota Sienna van. When I stopped in to Germain Toyota of Columbus Colleen greeted me with a welcoming smile. She took the time to really listen and even offered some advice that was really helpful in making my decision. I have always had a good experience with Germain but this was by far superior! Thank you so much for your professionalism and guidance and you are right; I do love the heated seats!

More than Satisfied

Tom Lombardo went above & beyond in every aspect of Customer Service, awesome staff and awesome experience. We will be back for our next Vehicle.

Awesome service

Awesome customer service I always driven a Toyota and since 1990 I have always had my Toyota serviced at germaine, I trust them and they stand behind their work and I purchased 2 cars from them a corolla and a Camry. Go germaine,,,,!,,,

Excellent experience

We went looking at cars - the sales staff was very friendly and low pressure. They listened to what we wanted and didn't try to upsale. The finance experience was just as painless.

Wonderful Buying Experience

On Friday, January 22, 2016, my wife and I went into Germain Toyota on Scarborough Blvd. We were looking to purchase a new vehicle. We wanted to trade the Toyota Tercel we'd bought new from Germain in 1997, for a new Corolla. We met with Omar Jackson, a sales consultant with Germain Toyota. Omar was polite, courteous, professional and very helpful. At the end of what was a very wonderful buying experience, we drove away with a 2016 Camry with a monthly payment less than most are paying for the smaller Corolla at other dealers. Kip Henry, the finance manager was a delight as well. We've had a relationship with Germain Toyota for 19 years and I must say their service dept is number 1. Our Tercel had nearly a quarter of a million miles and I must credit its longevity to the Germain service dept. This may not be important, but in our 19 years of stopping in for scheduled maintenance, I have personally met or seen Mr. Germain walking through the Toyota store on Scarborough Blvd four times, he has so many facilities what is the chance of running into him even once. On Friday, January 22, he was there shooting a commercial! So for the best car buying experience and best price shop Germain Toyota and talk with Omar.

Great, competent Toyota service/reasonable price

The service staff is courteous, friendly and competent. The service is performed right the first time and the prices are reasonable.

Another positive service visit

I've been going to this dealership since I moved to Columbus with my '13 RAV4. I've always had a positive experience! My wait time is always shorter than quoted, and the staff are always helpful and friendly to me. I've never had any issues with my vehicle (which is why I bought a Toyota, of course), but I am confident that if I did, Germain would be there to help. Zach was incredibly nice, and even covered my routine service for me.

Veronica Azzalina

Hello my name is Rodney Waddle and Veronica has sold us two cars this year 2105 a 2015Honda and a 2016 Toyota corolla. Veronica dedication to her job and her customer service is unparalleled. Veronica is the best!

Happy customer every time

This was our second vehicle we have purchased with the help of Kyle! He always finds just what we want and need to fit our family and our budget. He makes the whole car buying experience much less stressful than with previous cars we have purchased elsewhere. And those were before kids. I will continue to use Kyle as my go to guy when in need of a new vehicle. I have also referred friends to him when they are looking.

Friendliness of staff

I was at Germain Toyota when the new facility was officially opened. It was very well attended. Great atmosphere that night! I have been back several times. The latest was 12/29/15 for a 18 mo. free checkup. The place was very clean and the people were still very friendly. I have two relatives working there at Germain, but this review has nothing to do with that little bit of information. I would (and have) take anyone I knew there to check them out (and hopefully they would buy a car from them)!

Great Experience

I was very interested in a Rav4, but didn't think I would be able to get into one because I had several months left on my current lease (a Nissan). I worked with Kyle Musselman and he not only was able to get me into a Rav4 but was able to get me into an upgraded model which I absolutely love. Kyle was very informative and not pushy at all. He wanted to make sure I was very happy with my vehicle. I love the atmosphere at Germain. Even when I bring my vehicle in for maintenance, the service people are so nice and get you in and out in such a timely manner. My family will definitely return to Germain Toyota for any new purchases, and will enjoy working with Kyle again.

Amazing Experience

My family has been purchasing vehicles from Kyle for over 5 years. We love and support his work. Great experience every time! We will not visit another salesperson as long as he is selling cars.

Positive buying experience at Dealership.

Veronica did a nice job of covering the vehicle and purchase procedure. She was friendly & very easy to work with. She answered all questions. Tyler explained & handled the finance & purchase. Every thing was smooth/trouble free.I would definitely purchase another auto from Germain/Veronica should the need arise.

used sales Veronica Azzalina

Just want to say that Veronica was so amazing to work with, went out of her way to do all she could to help me get what I wanted. Thanks Veronica!! Deb Scholz

Great experience

Kyle walked us through the process from start to finish with great care. Felt very comfortable with him as our salesperson. Will buy our next Toyota from him for sure.

Good service and Hassle free

I originally went into buy a car that I honestly thought was the best value for me but car salesman ended up showing me a car that was better all around for me as far as my needs and wants on the car were. Did the online quote and was contacted fairly quickly and salesman I was working with was very patient and willing to work around my schedule. Ended up buying a 2013 Camry SE which came cheaper and with less mileage than original car, so they look out for there people.

Superior Customer Service

Zach Fitzwater exemplifies professionalism and the kind of customer service representative that any dealership would want on their staff. After reading his resume and background, it's no wonder he is dedicated and committed to whatever he does. I am most grateful to Zach and the service personnel at Germain Toyota for getting me back on the road in little over an hour after I arrived. I was fortunate to be within a few miles of the dealership when my 2007 4Runner experienced a transmission issue while traveling Rte. 70E back to Western Pa. When I called the service dept. Zach answered and said "As soon as you can get here, we'll do what we can for you." Zach and the staff members were most accommodating in welcoming me into the dealership and keeping me updated with their findings. I was treated like my vehicle came from their dealership and the cost was more than reasonable for the services rendered. Thank You! Rob V. from Pa.

An excellent experience

Omar was so easy to work with! After going through a bait and switch at another dealer I was leery and frustrated with the process. I explained to Omar what I did and did not want. He said he would hold the vehicle until I could get there. It was there as promised and I drove home with it that day. Everyone at dealership was polite, professional and respectful in a way seen to rarely these days. Love my car! Thanks to all of you a bid kudos on your dealership culture.

Repeat Customer

This is my second purchase from Germain Toyota and my second positive experience with them. I was extremely happy with my 2012 Corolla (apart from the fact that I wanted the cool touch screen and back up camera). I got an email from Adam on their sales team telling me that they could offer me a new car with $0 down and no increase in my payments. My first thought was "yea right, I've heard that from other dealers before." Adam came through though - without any hassle I got a 2016 Corolla S plus, $0 down, no increase in payments. They were true to their advertisement! Throughout the process, Adam was efficient and awesome to work with. Kip on the paperwork/financing side was very thorough in his explanation about the extra warranties and services offered. He was also very efficient. Overall, I had very little down time from start to finish. I have previous experience with the service department (maintenance only, I've never had an issue with my car) and again they've always been fantastic. I will continue to be a loyal customer.

Repeat Customer

This is my second purchase from Germain Toyota and my second positive experience with them. I was extremely happy with my 2012 Corolla (apart from the fact that I wanted the cool touch screen and back up camera). I got an email from Adam on their sales team telling me that they could offer me a new car with $0 down and no increase in my payments. My first thought was "yea right, I've heard that from other dealers before." Adam came through though - without any hassle I got a 2016 Corolla S plus, $0 down, no increase in payments. They were true to their advertisement! Throughout the process, Adam was efficient and awesome to work with. Kip on the paperwork/financing side was very thorough in his explanation about the extra warranties and services offered. He was also very efficient. Overall, I had very little down time from start to finish. I have previous experience with the service department (maintenance only, I've never had an issue with my car) and again they've always been fantastic. I will continue to be a loyal customer.

Professional and Personable

Adam Castin sent me an e-mail regarding trading in my 2014 Toyota Camry. I have often ignored those type of emails not knowing I was eligible to do so because I lease my vehicle. Adam made the transaction nice and easy and I was able to leave Germain in over an hour with a 2016 Toyota Camry. I appreciate all of his good work.

professional and efficient

Colleen was very helpful in getting us in and out. I contacted her by phone a few days earlier and she followed up quickly. She also was helpful in taking care of the many details to get us in and out quickly since we live 1 1/2 hour away from dealership. I also liked the no hassle feel and the product is dependable.

These five stars go to Colleen Kofron!

I came to the dealership as a first-time minivan guy. While I attempted the online chat and text with a salesman, it just didn't have the right feel...I wanted a personal touch. Being new to the area and state, I had to bring my family in while I shopped the vehicles. Colleen Kofron was the first one to greet me, and boy am I glad she did. Let me just say, it was refreshing to see the transparency she displayed during the whole experience. She readily admitted when she didn't have an answer to a question instead of making something up, and followed through by finding it later, and she asked the right questions to help me decide what I wanted and needed. Colleen was very knowledgeable about the minivan I narrowed the search to, and spent some quality time explaining what everything did in the cabin of the vehicle (there are a lot of buttons as I got a Sienna Limited Premium). All in all, this was the most pleasant and satisfying dealership experience I have ever had. Bar none. And it was because of Colleen Kofron. Thanks, Colleen, we love the new ride! (Bill Adkins on the finance side of things was also outstanding. He knows his role and was very helpful. Sorry Bill - didn't mean to leave you out!)

Easiest trade deal I've ever had

Worked with Omar for the second time. Very nice and easy to deal with. Asher was very thorough and made sure the financing went smooth.No complaints at all.

Omar is Amazing

This is the second time I prrchased a vehicle from Omar. He knows his stuff, listened to my needs, made a recomendation, including cautioning me when I almost over bought. He put my needs first, and came up with a solution that surpassed my expectations. If you need a vehicle, and need an honest down to earth salesman, I encourage you to ask for Omar. You will bot be disappointed.

Best dealership

I recently purchased a new car at Germain Toyota of Columbus, and it was by far the best customer service I have seen. My salesman was Omar Jackson. Omar is truly one of a kind, treats his customers like family, and takes the extra mile. He also shows that he cares. Also thank you to Rob McClurkin and Tony Turner for all you did. This dealership takes that extra step to make sure you (the customer) are 100% happy. I would recommend this dealership to anyone looking to purchase a new or used vehicle.

Best dealership/outstanding customer service

I recently purchased a new car at Germain Toyota of Columbus, and it was by far the best customer service I have seen. My salesman was Omar Jackson. Omar is truly one of a kind, treats his customers like family, and takes the extra mile. He also shows that he cares. Also thank you to Rob McClurkin and Tony Turner for all you did. This dealership takes that extra step to make sure you (the customer) are 100% happy. I would recommend this dealership to anyone looking to purchase a new or used vehicle.

Really Poor Ending

I purchased a 2015 Avalon XLE that had 22K miles on it. The car is beautiful and I have been very happy with it, so far. However, the entire deal was soured when I was told that my car came with floor mats - although they could not find them the day I purchased the car. Fast forward 3 weeks; my sales person, Chris is no longer with the dealership, the used car sales manager tells another salesperson to tell me that the car didn't come with mats. I ask the salesperson if they were really going to ruin the experience over a pair of $200 car mats. He tells me "no, they are really more like $100". And NO - they are not going to provide them.It tends to be the little things that ruin a businesses reputation - and this is a small thing. I have multiple cars from Germain Toyota -3 to be exact. 2 new and this used one. Based on this small thing I will not only never buy another car from this dealership - I am going to tell every person I know that is the market for a new car to go elsewhere.Shame on you Germain Toyota.Disappointingly yours;Greg Hord

Car Buying Experience

This past Friday I was in need of a new vehicle as my old van was sucking money out of my pocket as fast as I could put it in with its many, many needed repairs. I was done with that business! My very good friend recommended that I go to Germain Toyota and talk to Norm. So, that I did. I couldn't be more pleased with my experience. I walked in and sat down with Norm and told him my circumstances, which were grim to say the least. With negative equity in my van, I wasn't sure what they would be able to do for me. Well, Norm worked his magic and, lo and behold, I was able to lease a brand new Camry! I have never had a brand new car before. To say that I was excited is an understatement. Now I have to be honest and say that my monthly payments were a bit higher than I wanted them to be, but that was because of the negative equity in my van and I really didn't have many options to deal with that. Norm and the other gentlemen that I worked with that evening were incredibly nice and I appreciate all that they did to help me get in a new vehicle before bad weather gets here. I now know that my children and I will be safe and I don't have to worry about breaking down on the side of the road in an old beat up van. Thank you Germain Toyota for doing for me what that other dealership wasn't able to do. I will be back!

They treat you like family!

To date, my family has purchased 5 Toyotas over the past 16 years at Germain. Mom is still driving her 1999 Camry, sis loves her Solara and my son couldn't live without his big Tundra that he uses for camping and hunting. For that reason, I went to Germain to buy my "retirement car" - a beautiful Camry that I'm sure will last me many years. Then a few weeks ago when my daughter in law's vehicle literally died, I called Norm and we decided to go shopping. In a matter of hours she became the owner of a RAV4 -- and she loves it! Germain has wonderful sales folks and Norm is among the very best! Thanks again Germain.

They made hard decisions easy!

I was noodling the decision to pay off my car or leasing and accidentally hit "all" when I did an internet inquiry. Everyone did contact me and I was overwhelmed!!! Amanda was so nice and answered all of my questions and was willing to let me come in and just run the numbers and look at all of my options. I appreciate that because I run like crazy from hard aggressive sales :0) Anyway, she spent time with us and let us see all of the options. We were able to make an informed decison that was best and we have a wonderful car for the trouble. I can not recommend her enough. Amanda and the team were wonderful and I will definitely give them my future business.

Amanda was great to wotk with. great foolow up

Amanda did a great job of listening to me on what I wanted and did a great job of fitting me into the new 4 Runner. No pressure what so ever.

Mark Pastre and General Manager Rich were GREAT!

Just had my first leasing experience with Germain Toyota. There were ups and downs but overall had an excellent experience here. Germain ended up quoting me a higher lease price than another dealership for a 2016 Corolla. I was able to negotiate (after half an hour) to get the same rate as the other dealership and decided to settle on it due to location of this dealership (close to my home). I then received a call from another dealership saying they would upgrade to the S model for no charge. I felt terrible at this point, because while I did get an excellent deal, I could have gotten a better offer (thank human nature for having grass greener on the other side). I discussed with Mark who touched base with the general manager and was told to come next morning to get things "fixed."I came in the next day and was greeted by both Mark and Rich. I was hoping I wouldn't have to spend 2-3 hours discussing and trying to negotiate the offer again. Instead, Rich already knew of the situation, and told me he would upgrade me to the S model without charge. He was fantastic, easy, and wanted to make sure I was satisfied with his service.I just wanted to thank Rich and Mark for the great work that they put into the dealership. I noticed that Rich responds to people's reviews, good and bad. It takes a good boss to do that - and he was great to work with. Thanks for helping me with the lease!

Enjoyable experience

Our experience at Germain Toyota was awesome. Dre was a pleasure to work with, We felt as if we had known him for years. He went the extra mile to make things perfect for us, I would definitely buy another car from him.

great experience!

I had my car in for repairs. The service team worked hard to get it paid for by a Toyota enhanced warranty to save me money. When I was considering a newer car prior to realizing the repairs were affordable, I got excellent service there as well.

Great Sienna I got a Great Deal!!

I worked with salesperson Luci Green at Germain Toyota and will definitely do business with her again in the future with other vehicles for my family. She worked very hard and went well beyond the call of duty and was not only diligent and professional, she was friendly and honest as well. I am very much old school with how I deal with things and appreciate people that are upfront, honest, and genuinely helpful because they care about doing a good job and right by their customers. At no point did I feel pressured into purchasing a vehicle that was priced above my means nor did I feel harassed or annoyed like I did with some "persistent" individuals at other dealerships that bombarded me with calls and generalized-mass emails. I didn't buy something the first day I went to the dealership, but when they had the vehicle I was looking for, I went straight to Luci Green, and she got a deal together that was done quickly and well within my budgetary means. I was treated fairly and with respect by Luci Green and the other employees of Germain Toyota and will definitely do business there again.

Great experience- BMon

I worked with salesperson Luci Green at Germain Toyota and will definitely do business with her again in the future with other vehicles for my family. She worked very hard and went well beyond the call of duty and was not only diligent and professional, she was friendly and honest as well. I am very much old school with how I deal with things and appreciate people that are upfront, honest, and genuinely helpful because they care about doing a good job and right by their customers. At no point did I feel pressured into purchasing a vehicle that was priced above my means nor did I feel harassed or annoyed like I did with some "persistent" individuals at other dealerships that bombarded me with calls and generalized-mass emails. I didn't buy something the first day I went to the dealership, but when they had the vehicle I was looking for, I went straight to Luci Green, and she got a deal together that was done quickly and well within my budgetary means. I was treated fairly and with respect by Luci Green and the other employees of Germain Toyota and will definitely do business there again.

Prius Owner

On September 18, I was driving from Cincinnati through Columbus and my maintenance light came on in my 2014 Prius. I called Germain and was told to stop in. Shaun Cumston took me right in, solved the issue and had me back on the road. All without an appointment.

Awesome experience

Luci Green, was such a pleasant person to deal with, very knowledgable of the product. Listened very well to match me with my 2016 Camry. Karen T

Service

Shaun got my vehicle in quickly and all the work was performed in a timely manner. He was always very polite and informative throughout the process

Shaun Cumstom Provided excellent customer service.

Shaun Cumston provided the best customer service that I have ever received. I would highly recommend Shaun and this Dealership to anyone. Shaun took excellent care of me and my car.

Extremely Happy Customer

Great Service and excellent customer lounge area. Very nice and informative about your vehicle. I would not trust anyone else with my vehicle.

Service on my Toyota

Very friendly and helpful service! Handled my issues in a timely manner and he explained what they were doing very thoroughly. I felt like he cared about my issues. I will definitely recommend this shop.

Service work

I recently took my 2014 Camry into Germain Toyota on Scarborough Blvd. and was so pleased with the efficiency, cleanliness and thoroughness of the work.

excellent experience

Set out to find the best options for me regarding purchase or lease. Omar made my experience so easy and answered all my questions and removed any doubts I had in getting my 2016 Camry. LOVE IT! Thanks Omar and Germaine for the great experience.

great experience

Set out to find the best options for me regarding purchase or lease. Omar made my experience so easy and answered all my questions and removed any doubts I had in getting my 2016 Camry. LOVE IT!Thanks Omar and Germaine for the great experience.

LUCI GREEN IS AMAZING

i WOULD LIKE TO SAY THAT MY FAMILY HAS BEEN BUYING CARS FROM LUCI FOR MANY YEARS. SHE IS AMAZING. SHE ALWAYS LOOKS OUT FOR HER CUSTOMERS. SHE WILL GO OUT OF HER WAY TO MAKE HER CUSTOMERS HAPPY WITH THEIR PURCHASE. SHE ALSO CALLS TO THANK US FOR OUR BUSINESS AND ASKS IF WE NEED ANYTHING. ITS NICE TO HAVE A SOMEONE WHO CARES FOR THE PEOPLE. ALSO WANT TO GIVE A SHOUT OUT TO TONY TURNER. HE WAS VERY PLEASANT AND HELP ME WITH ALL MY QUESTIONS AND MADE THE PAPERWORK EASY AND FUN.ALSO WANT TO THANK THE SALESMAN WHO HELPED REMOVE MY STICKER OFF MY WINDSHIELD. I DONT KNOW HIS NAME BUT HIM DOING THAT JUST SHOWS THAT TOYOTA IS THERE TO HELP THE CUSTOMERS THANKSLISA B

Great service

Got right in and right out!! Friendly great service crew!! My next appointment is all set too!! After a long work day it was nice having such friendly service!!

solving a vibration problem

I usually do my own mechanical work - I taught auto-tech at Marion Franklin H.S.Since buying the 2013 Tacoma 4X4 new and it has factory warranty I decided to let the dealer do this work. I was pleasantly surprised when I was met by a service rep. Clayton - he listened to my "complaint" and processed the proper paper work to have the truck checked out - the only unfortunate problem was the fact that the problem had several service bulletins issued about the vibration in this truck - he explained this to me and I went home - 3 days later I went back and told Clayton to forget the problem and focus on the rumble in the truck - he took me to Ralph Cumston - Ralph drove the truck and stated he would get a new driveshaft for it - today 9//3/15 my truck is fixed . In less than a week the problem was solved and I am a happy truck owner - After completion of the work the service writer Robert finished up my experience - a really nice person !! If Steve Germain reads this I want to thank him for his excellent staff in the Fl/ dealership . My sister had a problem with her van and went to see if someone could help her solve the situation she had. Matt Shultz was there to help her - he went way above his job to get her problem solved - two and a half days ,he worked with my sister and I'm sure lost sales he could have made to help her out - she said if she ever buys another Toyota Matt will be the one she goes to - he is an outstanding person and I was glad to meet such a kind and compassionate man in your dealership Dan Truex

Great service

The service was great. Everything was done for a fair and reasonable price and it was all done in a timely manner. Staff was friendly and helpful and very knowledgable.

Exceptional.

I bought a car from this dealer in 2012 and have had zero problems since. Great quality cars with quality care. Couldn't have asked for better.

Excellent

The service was very professional and friendly my car is running better than before and now I actually have a reliable car. The only dealership I will go through from now on.

Horrible service experience!

They forgot to replace my battery and rotate tires. The forgot to do the invoice. I had to come back the next day for battery.

Found car I was looking for.

The dealership was very accommodating to my search request and did a great job finding the vehicle I was looking for.

Fast, Easy, Accomadating

My husband and I had been searching for a 2007 - 2008 Jeep Wrangler Unlimited for a couple of weeks. We were very specific about what we wanted. We were unable to find one in our home state of Indiana within our price range so we began looking in Ohio. That's when we found the PERFECT one at Germain Toyota of Columbus. We immediately called. My husband spoke to someone (Marlon I think) that said he would call him right back.. but he didn't. My husband decided to call again in the morning. He spoke with Luci Greene. It was still available!! One down side was that they were not able to take a deposit over the phone to hold it for us. So after reviewing the Carfax and photos we decided to jump on it and purchase it over the phone. The process was very simple and they gave us a great deal on our trade in. The next day they DELIVERED it to our home, savings us the 3 hour drive. We realized after they left with our old car that we forgot our daughters favorite CD in the car. A quick email to Luci and she put it into the mail for us!

Car buying experience

We have purchased many vehicles from Germain Toyota. This particular instance is the first time for a new car. We bought a 2015 Highlander. This has been one of the most enjoyable experiences for a purchase ever! Chris Davis, our salesperson, is genuine, knowledgeable, and a no-nonsense type of person. I trust him and that's huge this day and age. I think he always has had our best interests in mind while we shopped for a new car. Every person we have encountered over the years at Germain have been exceptional and outstanding. And that includes servicing our vehicles at Germain too. The new facility is outstanding and modern. I've had interactions with 3 service individuals over the past 4-5 months and each one has been courteous, friendly, but more importantly knowledgeable. They have always taken the time to answer thoroughly any questions I've asked them. When I bring a car in for service, and it's almost always been routine or scheduled maintenance, my car is taken, the service performed, and returned when promised. It doesn't get any better than that. My most recent visit at Germain was for routine service on two cars; an older 2009 Camry and an hour later a 2015 Highlander. When the Camry was completed I was waiting for my wife to bring in the Highlander and I was asking the service person a quick question and there was a knock on the glass wall separating the service kiosk from the sales area and I looked up and it was Chris, our sales person for the Highlander just saying "Hi." The best part is I was happy to see him!!! This has been a very positive experience and I'm happy to be a Germain customer.

Exceptional Service

I was very happy with the service I received today, especially from Robert Meade. When I noticed an oil spot on my floor mat after my oil change, he took it to the detail shop and had it cleaned for me.When the detail person brought it back to me, it looked like brand new.My entire experience was was exceptional. Thanks to all concerned.

A better Experience

My Salesman is a young man Chris Davis. I found him to be very helpful in listening to what I wanted and working to find the Tacoma that would fit my needs. He knew when to be assertive and when to back off and let the situation develop. We had a minor problem develop after the deal was finalized on an option, but due to the relationship we had formed, we were able to resolve the issue with minimal financial pain to either party. I also had a good chuckle as my new work truck, being in the Nursery Business and the truck less than a week old, returned to the dealership to pick up a personal item left in my trade in. The truck was filthy and covered in mud and dirt. Chris just laughed as he handed me the returned item and said, "That's the way they should look, not all waxed and pretty!"As to the vehicle, I have 1500 miles on it so far without a single issue. I would highly recommend Germain Toyota, Chris Davis, and the Toyota Tacoma.It should also be noted that in visiting 2 separate Chevy Dealerships to test drive a Chevy Colorado, 2 separate sales associates either completely failed to respond to me or responded 2 days after a promise to get with me "before the end of the business day." If they worked on my sales staff at my company I would have a serious discussion with them about the definition of respecting the customer.

Decent people, bad purchasing experince

I initially bought a 2011 Hyundai Elantra from David Backherms, after having issues with it I was told that they'd fix it since it was within the return policy but I wouldnt be able to recieve a loaner car because they "dont loan cars at Germain." After talking to one of the managers I was able to get a loaner car no issue. I was then contacted by Mr. Backherms who stated that even though they didnt know what was wrong with the car they were going to send it back.After a 10 minute conversation, in which I told mr Backherms that I didnt want the car back if it wasnt completely fixed and that I wanted a full check up on the car, he told me they were still sending it back since they couldnt find anything wrong. 5 mins later David called me and told me that they found the issue and were going to fix it.After having more issues with the car, I spoke to the GM Greg and asked to get a new one since it was within 3 weeks since I had purchased my car. He Okay'd it which was very commendable but on the day I was going in to meet with them, they told me Greg couldn't negotiate with me because it was a busy Saturday, which I didnt appreciate.I eneded up picking out a Certifed preowned Toyota, during the negotiation process I was informed that I couldnt get my $1000 back that I put down on the car because they were going to lose that in transfer fees alone. They ended up giving me about 1800 off but after the $1000 I lost it only ended up being about $800 and although I feel like they should have done more for mee for all of my incoinvences I still believe I got a decent price on a great carwhich has given me 0 problems except for the tires which were not up to Certified standards and Germain Toyota gave me brand new ones for less than half price.I also wentg in for an oil change 3 months later, and it cost me close to $100. At that time I was also informed that they were no longer rebuilding the car wash that was a selling point in my decision to buy the car initaillyThe reason I waited so long to write a review was because I wanted to make sure I didnt bash Germain Toyota because the people were friendly and I still believe they are a great dealership however my purchasing experinces did not reflect that.

My car buying experience was not an enjoyable one

Before I start let me say that I am not one who usually goes on and writes reviews online. I also am not some squeaky wheel, trying to get the proverbial grease. I am however a consumer who went into Germain Toyota and 3 months later finally walked out with a dependable car. Also, this is just my situation and this is in no way trying to lower the credibility of Germain Toyota, there are plenty of excellent reviews online and at points they went above and beyond for me and I am grateful for that. However, my car purchasing experience was anything but smooth, in fact it was hell. At one point I was in the Germain dealership at least twice a week. I walked in on December 28th 2014 and bought a 2011 Hyundai Elantra with 51,000 miles on it from David Backherms. I told Dave that I needed a car that would allow me to get and from school and something that would be reliable. During the initial transaction David told me he had worked with Germain Toyota for a few years and seemed to be pretty knowledgeable about the car and got me in and out of the dealership fairly quickly, this was also aided by the fact that I didnt haggle too much as I felt the price was fair and also I was on a time crunch. Within 3 weeks the brakes began to make a crunching sound and the car wouldnt always start on the first try. I called David and he told me to bring it in as it was still within the initial dealership warranty of 60 days and 2000 miles. I obliged and when I got there, David told me hed send it off to service for me and get the brakes resurfaced. I thanked him and asked him about a loaner car as this process wouldnt allow me to do my daily functions without one. David told me they didnt give out loaner cars and I would have to either rent a car, for $35 a day or see if my parents could drive me around. I didnt think that was the truth and ended up speaking to Rob McClurkin later that week. He told me that it sounded like it was an issue with the starter and he then proceeded to set me up with a loaner car, no problem. When I told David about this he told me he didnt know they did that, and that he should have asked. Fair enough, everyone makes mistakes, no biggie. Later that week Dave called me and told me that they could not find out what was wrong with the car and that they were going to send it back. I told him that I didnt want the car if they didnt fix it and he told me they didnt find anything to fix, after a few back and forth sessions of this I asked Dave to speak to a manager and I was given the run around about how they wouldnt be able to do anything about it and so forth. I reminded him that they were the ones who got me a loaner car when he told me they didnt loan out cars. We had a 10 minute conversation and I ended it by telling him, if they sent the car back, unfixed that they could keep it and Id like a different one. Our call ended at 12:56pm, David called me back at 1:01pm and told me they found the problem and they were going to fix it. What a coincidence. After getting my car back I had more trouble with it and I ended up having to swap it out, which was an entirely different issue within itself. Management was extremely difficult to get in contact with; I called Rob McKlurkin multiple times and didnt hear back for 2 days. The only time I would receive a call back from management was when I would call Greg, after which anybody who hadnt called me in the previous days would call me within the next few hours. On the day of the purchase I was told that I had to make a decision on a car that day, otherwise Id have to drive the Elantra back home until I could because they were losing money on the loaner car! The day I went in to chose another car, I was told Greg was busy and I wasn't going to be speaking with him directly. I felt like this was a bit disrespectful, since they were so courteous while I was purchasing the car and I felt like since the original car I bought was faulty that I should be a top pri

Great experience at Germain Toyota

Very impressed. Everything about our situation has created a denial anywhere else we have gone in the past year to try and trade our negative equity with bad credit. But our awesome funny nice salesman Kyle and our finance guy made it happen quickly, and Kyle was sincere and helpful from the start. Even the nice receptionist entertained my little ones for a long time. will gladly recommend them to anyone who needs help with financing and or wants a toyota.

I was very pleased

I was very pleased with the support, information and customer service I received today. Mr. Robert Meade was very helpful. I would recommend to others.

Fast response when needed

We were on a trip from Maryland to Ohio and needed a quick fix to a minor problem with our Prius. Clayton Freeman was very helpful with getting our problem fixed and we were quickly on our way. No judgments, no red tape, just friendly efficient service. Thanks, Clayton, for a great start to our vacation!

Great Customer Service

My wife and I were very lucky to have dealt with Marlin Black during a time when needed a car that fit the budget and my wife's needs. He was very helpful and worked hard to meet all the needs we requested.

Great used car buying experience

We went looking for a good used SUV within a certain price range. The salesman took lots of time to show us the vehicles within our price range and safety features we wanted. We found the perfect fit for us and he took care of all the other important details. We are the happy owners of a great used vehicle that we feel will give us many more years of service.

Great personal service

We went looking for a good used SUV within a certain price range. The salesman, Aaron Lieb, took lots of time to show us the vehicles within our price range and safety features we wanted. We found the perfect fit for us and he took care of all the other important details. We are the happy owners of a great used vehicle that we feel will give us many more years of service.

Repeat Customer

This is the 3rd time that we have used Germain Toyota to purchase a vehicle. Luci Green has been our point of contact for every car we have ever bought. I was recommended to her when I made my first ever car purchase and throughout the years myself, my family members, and my husband have sought out Luci for our car needs.Most recently, Luci helped us navigate our new car purchase by answering many questions, understanding our price point, and walking us through the process. I felt that she was a true advocate for our needs and family---NOT JUST ANOTHER CAR SALES PERSON. She made us feel comfortable and not pressured into making a quick decision.I can't say enough about my experience and would recommend Luci Green at Germain Toyota and day.

Excellent service

I had an appointment for a regular 10,000 mile oil change. I was taken right on time, and Robert couldn't have been friendlier.

Great Experience

Everyone at the dealership was very nice and professional. Marlin was beyond helpful and made this process very enjoyable. I would recommend this dealership to anyone looking to purchase, new or old.

Amazing

Brian was great! Very polite and genuine! He found a car that met all of my needs and was very professional, I had such a good time purchasing my car that I wish I needed two or three more, just so I could go back! I definitely recommend Brian Scott if you are looking to buy the perfect car for you, at the right price! He will get it done! Bill Adkins was nice also!

Lemons into Lemonaid

I have a long standing positive relationship with Germain Toyota, having purchased numerous new Toyotas from them over the past 25+ years. My customer experiences have been consistently positive during this time. However, during a recent service visit, I had a disappointing 'un-Germain' like experience. After sharing my experience with Ralph Cumston, I was very impressed with his ability to recover my confidence. Ralph listened to my concerns empathetically, he investigated them thoroughly and he responded in a very timely fashion. His resolution exceeded my expectation. I am pleased to say that my experience with Ralph has restored my confidence in Germain. I look forward to continuing my relationship with this fine locally owned business.

Lemons into Lemonaid

I have a long standing positive relationship with Germain Toyota, having purchased numerous new Toyotas from them over the past 25+ years. My customer experiences have been consistently positive during this time. However, during a recent service visit, I had a disappointing 'un-Germain' like experience. After sharing my experience with Ralph Cumston, I was very impressed with his ability to recover my confidence. Ralph listened to my concerns empathetically, he investigated them thoroughly and he responded in a very timely fashion. His resolution exceeded my expectation. I am pleased to say that my experience with Ralph has restored my confidence in Germain. I look forward to continuing my relationship with this fine locally owned business.

Robert was awesome!

I took my car in for a rattling noise and I was in and out in 10 minutes and they didn't charge me for the service because all they did was tighten a screw. I really appreciated that as I have never walked in without paying and usually quite a bit for service.

Great Costumer Service

I normally avoid dealerships due to pushy salesmen but at Germain Toyota I didn't feel pressured and the salesman (Chris Wilson) was not pushy. It was a great experience for a first time car buyer. I walked away with a car but also walked away feeling pleased with my purchase. The environment was friendly and my salesman's personality (being kind, helpful, professional, friendly, and not pushy) really helped sell the car.

Easy, awesome experience

Stopped in to look at cars. Allison made the experience very smooth. We didn't intend on buying, but ending up driving away in a new car. Allison was professional, competent, kind, and made a lot of sense! Will be back to buy another car from her!

Great Customer Service During the Sale

I normally avoid dealerships due to pushy salesmen but at Germain Toyota I didn't feel pressured and the salesman (Chris Wilson) was not pushy. It was a great experience for a first time car buyer. I walked away with a car but also walked away feeling pleased with my purchase. The environment was friendly and my salesman's personality (being kind, helpful, professional, friendly, and not pushy) really helped sell the car.

Great customer service with sale

Great experience. The salesman (Brian Scott) was not pushy or overbearing. I was very comfortable with the overall transaction. After the sale, we found out the car didn't have a second key/fob and Brian made sure they got me one asap. Much appreciated. I love the car.

Pleasant buying experience

Purchased a used 2011 Sienna today from Brian Scott and am very pleased. He was courteous, professional and friendly. Never felt uncomfortably pressured. Had my three daughters in tow and he was also very kind to them. Also dealt with Bill Adkins in Finance and he was extremely personable as well. All in all, a very smooth buying experience. Thanks.

Excellent!

This was a "Pit Stop" visit. First time using the service dept. since the new facility was opened. Everything was very clean, waiting area was like a fancy hotel lounge. Service people very accommodating. The fellow that helped me was named Robert Meade. Very friendly and prompt with my car.

Regular Service

I took my FJ Cruiser in for it's 12 month service consisting of an oil change, tire rotation and general inspection. They were prompt in greeting me as well as the service. The service manager, Robert, was very cordial and helpful. He ensured my satisfaction and was a pleasure to do business with.

Great Experience!

I would highly recommend Allison Queen and Germain Toyota. Couldn't have asked for a better experience. Friendly, helpful and patient! The car we wanted was not on the lot and within 2 days she located it and had it ready for us. When we arrived to pick it up we were in and out in less than an hour! Not your typical car buying experience. Do yourself a favor, if you are in the market for a car give Allison a call!

Best car buying experience ever!

Ended up here after an absolute terrible experience at Ricart. Veronica A. was wonderful! Cheerful, helpful, friendly, and even funny! Got the truck I wanted at a fair and honest price. The facility is great as well...free hot and cold beverages, a children's play room, and a well appointed and comfortable waiting area with a flat screen TV. I highly recommend.

Repeat Customer back for 3rd Vehicle

Tyson Murta was our sales person. Though new to the business, he was able to answer all of our questions. He was not pushy or impatient. We picked a day with pouring rain to shop, and he offered to bring vehicles to us versus walking the lot. We ended up upgrading and spending $5k-$7k more than planned but did not leave with buyer's remorse. Bill Adkins in the financing department explained the warranties. We never felt pressured. He did a great job of offering the services that fit our lifestyle and needs. He got us in and out quickly without making us feel like a number. Both Tyson and Bill shared stories about their families. It makes me more comfortable as a buyer to feel a personal connection. (Bill's first grandchild is one lucky girl with a car already!) Tony Shaw also helped get us in the door with a trade in value we felt more comfortable with over another dealer's offer.

Repeat customer for 3rd vehicle

Tyson Murta was our sales person. Though new to the business, he was able to answer all of our questions. He was not pushy or impatient. We picked a day with pouring rain to shop, and he offered to bring vehicles to us versus walking the lot. We ended up upgrading and spending $5k-$7k more than planned but did not leave with buyer's remorse.Bill Adkins in the financing department explained the warranties. We never felt pressured. He did a great job of offering the services that fit our lifestyle and needs. He got us in and out quickly without making us feel like a number. Both Tyson and Bill shared stories about their families. It makes me more comfortable as a buyer to feel a personal connection. (Bill's first grandchild is one lucky girl with a car already!)Tony Shaw also helped get us in the door with a trade in value we felt more comfortable with over another dealer's offer.

I'd recommend

Very nice and customer service was top notch. Every one I worked with was very friendly and they were quick to get us out the door and on out way with our car.

we bought 2 cars in 2 days

we drove 60 miles to deal at germain Toyota. we bought a used camry one day and returned the 2nd day and bought a new rav4. we had a great experience with our sales person luci green and the entire staff including the finance manager tony who is a wizard with finding good rates!. everyone was very friendly and helpful.when it comes time to buy again we'll be on our way to Columbus.

Exceptional dealership excellent people. Thanks Allison and

This was the second new Toyota we have purchased from Germain. Our Sales Consultant was Allison Queen and Business Manager was Asher Puri, both went out of their way to make this a pleasant and rewarding car buying experience. Allison was very helpful in explaining the features of the car we purchased and worked very hard to get us an exceptional deal. Second time we have worked with Asher, he is very professional and explains the paperwork completely. Both employees are exceptional individuals. Thanks Bill & Cindy

Best Car Buying Experience Ever

I had just had a really bad experience with Germain Honda of Dublin before I arrived at Germain Toyota. I was in a grumpy mood and skeptical that I would find the car I wanted. I was greeted by a very sweet tiny blonde, whose name I didn't catch. She immediately greeted us and asked how she could help us. We told her we were looking into cars, used ones and she promptly introduced us to Chris Wilson. He was all smiles and very clean cut professional. I explain my bad mood and he immediately jumped to what I was looking for, our price range, our credit and what we looking to do for a per a month payment. He ran to ask his boss what he could do for us. He came back with 2 keys, and I don't know if he was reading our minds or not but he took us straight to the regular prius, not the c. (prius c is smaller and my husband is an extremely tall man). I fell in love with it. He wasn't pushy, but knowledgeable. He was very pleasant during the test drive. Just chatted with us and made me feel calm. I got a really good vibe from the car. He pointed out cool little tricks that the other dealership hadn't. He just made the overall experience wonderful. He let us take our time looking at it (every nook and cranny). When I hinted to my husband that this was the car, we noticed it was out of our budget but he assured us it would be within our monthly budget. We went back inside and it all felt like a whirlwind. He filled out the app for us which I secretly loved because I hate filling out papers. Within 20 minutes I was ringing their ridiculous bell signifying that I had just bought a car. As ridiculous as it felt, Chris seemed genuinely happy for us (and not just because he had sold a car). We were then passed onto Asher Puri for our finance part. He was amazing, he was able to give us a deal of a lifetime with an interest rate my husband and I didn't think we could get. His boss Robert, although we didn't work with him directly, interrupted our finance session to pull Asher to the side to share an even better deal for us. Between Asher and Robert we walked away completely happy with what we were going to be paying. Asher kept the mood light while we discussed the hardest thing about buying a car and really made us feel like we were making the right decision. We were then handed back to smiling Chris who seemed thrilled to do the hand over of the car. Between these 3 individuals, they made us Toyota customers for life.

Veronica Azzalina

This was by for the best experience buying a car we have ever had. Veronica A. was crazy good and it was a pleasure to work with her she is the best!!!!!!

Best Car Buying Experience to Date!

Veronica Azzalina was the best! I'd been saving up for the past four years for my dream car. She not only helped me find it but pointed out all the features the car had and helped me set everything up. I had FUN purchasing my car. Please ask for her if you are looking for a stress free experience. She has a wonderful personality and really gets to know you as a person to match you with the perfect car.

Great service to Yaris - quick scheduling of repairs

Yesterday I called Germain Toyota with a laundry list of repairs for a very nice, but neglected 2008 Yaris. Today it is shining like a top and purring like a kitten, without taking me to the laundry! Robert Meade listened to my needs and concerns. The work was quoted and completed within the day. Yesterday, the scheduler confirmed that the parts needed for two recalled items were in stock to prevent any service delays. Nice to have this car on the go! Thank you Robert Meade for friendly and helpful advice. Your clear explanations made decision making easier!

Excellent Service Department

I had over $1000 dollars worth of work done to my wife's Camry. The work was done quick and efficient so we could get on with our day. Mr. Meade even wanted to schedule our next appointment knowing we always bring our vehicles to him to get serviced. I recommend speaking to Robert Meade to get your work done he is very knowledgeable when it comes to get your car serviced.

Best Car Buying Experience!

Veronica Azzalina was the best! I'd been saving up for the past four years for my dream car. She not only helped me find it but pointed out all the features the car had and helped me set everything up. I had FUN purchasing my car. Please ask for her if you are looking for a stress free experience. She has a wonderful personality and really gets to know you as a person to match you with the perfect car.

Great Maintenance

I'm not from this area, so I did not really know where to go to get my car service done. I heard about Germain Toyota and gave it a try. I really enjoyed the people I worked with, and they got everything done in a quick, efficient manner.

Car Service

I got my car serviced at Germain about a year ago, when my car was having all sorts of issues. They were honest with me about what I needed to get fixed and what was not too concerning. I haven't had any issues since then. I felt very welcome walking in the door and will definitely come back for any further service I need in the future!

Excellent and Professional Customer Service!

I had a great experience during my recent visit to the dealership. I'd like to specifically mention the great job done by Meredith Dargusch and Benard Ogbeide. Thanks again!

Great customer service

I drove 150 miles just to purchase a vehicle from this dealership. After speaking with the staff online, they had everything ready for my visit to the dealership. I was able to purchase the certified preowned vehicle at the price I was looking for. I could have easily purchased a similar vehicle in my hometown, I'm glad I visited this dealership instead.

Extremely Professional!

I worked with Chris Wilson and was very impressed with his professionalism. He was extremely knowledgeable about the vehicle and very helpful. I did not feel pressured and he tried to speed things along, per my request. I am not one that likes to spend all day at the car lot and I feel I was able to get in and out in a reasonable amount of time. I love my Toyota and would greatly recommend Germain Toyota!

great service

Germain Toyota is a great place to buy a vehicle. My salesperson was David Backherms however Brian Scott was also very helpful while David was finding the Camry I was looking for. After we drove the car they made the process very simple. I would definitely recommend them to anyone looking for a vehicle.

Very poor service