Germain Honda of Dublin

4.7
Overall Rating

Customer Service: 4.8 Buying Process: 4.6 Quality Of Repair: 4.7 Overall Facilities: 4.7 Quality Of Work: 4.8 Friendliness: 4.8 Pricing: 4.6 Overall Experience: 4.7


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Fair deal. Great service.

5
redfox4242 on 11/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I leased a new Honda Civic and Tom Miller was very helpful. He was knowledgeable about the car and the financial arrangements of the lease. He was very trustworthy.


Great Service. Very thorough.

5
SUZANNE 2015 on 11/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The service was very thorough. They left nothing to chance. The salesman was very kind. Very knowledgeable. The gentleman who helped me program my phone was really good as well. Sorry but I don't know that I got his name. I had a 2015 CRV which was totaled. The garage where I bought it was nothing like Germains. They left a lot of things out. One thing for sure, I drove the car for 4 months not knowing that I did not have insurance. They did noting towards that end and I did not know it.


Great buying experience, saved me a trip to Canton

5
jrebbrec on 11/29/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kris and the sales team did a great job in putting together a deal to earn my business. I was set to go to Canton and look at another car that was similar in price and features as the Avalon I purchased. Kris, did everything he could along with the sales manager to keep me from going elsewhere. I had a number in mind before I walked in the door, and they were able to beat that number in just a short time in the dealership. Also, one of the quickest experiences I had ever had in buying a new or used car.Lastly, Kris has such a great personality, I would recommend anyone who is looking for a used Honda or anything that Germain Honda carries to Kris.


Superb service!

5
dedicatedmom on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Saqib was such a gentleman from the very moment he greeted us. He understand what my family needed in a car and went out of his way to find the best value for our money. He made recommendations and gave us added points that I did not even think of when purchasing a car! Very thorough and easy to follow process. Will definitely be coming back to Saqib for more cars in the future!


Great price, great service with no pushiness

5
buckeyegirl88 on 11/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I worked with Nishi Patel and he was really great. He walked me through the process, let me take the car out on my own which helped me really see what the car was like without any pressure. He helped me get a great deal on the car with the help of his manager (THANK YOU SO MUCH!). After purchasing my 2013 Honda Civic, Nishi went above and beyond and made sure I got it by Thanksgiving! He took care of everything I was hesitant about and made my 1st car buying experience really easy and stress free. Thanks again guys!


Overall, a great experience!

4.2
Roland on 11/26/2016

Customer Service: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Overall, we had a great experience. We found a current year, very low mileage, certified pre-owned (used) Honda that fit our budget and was in perfect condition. We did our homework online before coming in to the dealership. The purchase price was very good. Nishi was extremely pleasant to work with and was not pushy. He was also very knowledgeable about the vehicle and followed-up with a phone call to us a couple days after our purchase. We will certainly consider Germaine Honda of Dublin for possible future automobile purchases.


Great Experience

5
Ceejbuch on 11/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience overall. Friendly service with great selection. The staff was accommodating and seemed to genuinely want to help us find the right car for our needs.


Great Experience

5
sxnoor on 11/22/2016

Overall Experience: 5.0

We are happy with or choice to go to the Germain Honda of Dublin because service was extremely pleasant - and we can't be happier about our new car. Our salesperson, Nishi Patel, made it incredibly easy.


Wonderful Double Trade In

5
Zurlinden.4 on 11/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I had both been talking about and looking into options for upgrading both of our current vehicles with our impending family expansion and happened to come into the Germain Honda of Dublin dealership as my car was being fixed in their body shop. We met with Eric that night who stayed hours past closing to help us both find new cars, trade in our current cars, and get everything settled that night so we could drive off the lot with two bigger vehicles. He walked us both through everything and sat with us to figure out the right vehicle for each of us. We are now the proud owners of a used odyssey and crv that meet both our needs perfectly! Even when we found some small issues after getting home he worked with us to get everything fixed!


Wonderful!! Painless!! Stress free!!

5
Kc_bills on 11/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Zero pressure, felt at ease and comfortable! Felt like family was selling me a car, didn't feel like I was just another customer that they were just looking for a sale from.


Very happy with my experience

5
Sean M on 11/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Every person that I interacted with was pleasant and helpful. I usually hate going to dealerships but this ended up being a pretty painless process. Kevin Larivee was my salesperson and he was great.


Good price, relatively quick visit, check your paperwork

3
Alice on 11/19/2016

Overall Experience: 3.0

We went looking for a used Odyssey and found one. The team was able to get the price and our trade-in value in the range we wanted. Another dealer had kept us 2.5 hours to provide a quote and trade-in value, but not these guys. After taking the car home and reviewing our paperwork in more detail, we found that we had been charged $250 for a key replacement policy. Our salesman and his supervisor had told us the car only had one key but they would make us a new one at no charge. We bought an extended warranty but the $250 was in addition to the extended warranty. We emailed the dealer and finance person about the charge and were promptly told it was a mistake. We are awaiting a check with the $250 refund.


Buying/financing a new vehicle

5
mgrum on 11/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very smooth, and informative car buying process. Both John in sales and Jamie in finance were very professional and answered my questions well. I am very happy with my purchase and the service I was given.


Easy to do business with!

5
Snoozy on 11/19/2016

Overall Experience: 5.0

I am pleased with my Pilot purchase. John was easy going and I at no time felt pressured. He's a sales guy who educates the customer (I think a key asset). Thanks!


Great experience

5
Mhaley7 on 11/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Woody got us in and out the door with a 2011 CRV! This was amazing as we had our baby boy with us and are on his time schedule. :) We weren't pressured at all but we knew what we wanted going into the dealership. I would definitely recommend anyone looking to go visit Woody!


So happy with my car

5
Emily789 on 11/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was considering buying a Toyota brand, but a friend suggested that I at least look at Honda. I'm so glad that I did. My salesman, John Schmittauer, was more like an ambassador for Honda than just a salesman. He answered all of my many questions easily; it was clear that he knew the vehicle inside and out. Further, he convinced me that I was making an investment, not just getting a good deal. He listened carefully, smiled often, and made me feel like the most important customer he ever worked with. I have told friends and family about Germaine Honda and about John Schmittauer. Thanks for a great experience.Emily Smith


Clear and precise

5
Davidb126 on 11/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Made a clear point to provide for my needs. And did just that. Provide great personal stories to make the experience more personal. It was a great experience.


Great Customer Service!

5
Marisa on 11/16/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Several months ago, I bought a new CRV. All was perfect except for a tiny scratch on front bumper which Chris and dealership said they would take care of immediately when I had time. Well, life became exttemely busy and I returned many months later. It was professionally taken care of by Seth in Collision Center without hesitation and job was pristine. If you want to deal with people and a company with integity and pride in their work, Chris, Seth and Germain Honda are the ones to mark on your GPS when not only purchasing but also maintaining it. Thank you for such a quick and exceptional job dispite my slow priority to get it done.


Unbelieveable

4.5
Brian53 on 11/16/2016

Customer Service: 5.0 Quality Of Work: 4.0 Pricing: 4.0 Overall Experience: 5.0

I came to the dealership hoping I could find something considering our credit problems.Kevin was understanding and knew how to get me the right car.Everything went to plan and I would come back to that dealership for another car at a later date


Superior Customer Service beyond the purchase!

5
Marisa on 11/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Several months ago, I bought a new CRV. All was perfect except for a tiny scratch on front bumper which Chris and dealership said they would take care of immediately when I had time. Well, life became exttemely busy and I returned many months later. It was professionally taken care of by Seth in Collision Center without hesitation and job was pristine. If you want to deal with people and a company with integity and pride in their work, Chris, Seth and Germain Honda are the ones to mark on your GPS when not only purchasing but also maintaining it. Thank you for such a quick and exceptional job dispite my slow priority to get it done.


Great!

4.8
kia,shan on 11/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We found the car we wanted online. We contacted Chris Glover after seeing his good ratings. He got the car ready for us and was real personable. He got us over to finance and every thing went so smoothly. We were honestly shocked at how quickly it all went. Jamie in the finance department got us a really great interest rate and kept our payments at our budget. We couldn't be happier with our new car!


Great cars, amazing customer service!

5
KristaM on 11/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We stopped by on a Saturday morning to "look" at and possibly test drive some cars. Louie was extremely patient with us and he had the answers to any questions we randomly came up with. By the end of the day we leased a new 2016 Civic and purchased a 2016 CRV! May not have been what we had in mind however we couldn't pass up the great deals and trade in values we were offered. I will definitely be going back in the future and recommending that friends and family go see Louie as well!


Germain Honda of Dublin/ Gordon Yocum

4.8
1234 on 11/12/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I really appreciated the help that Gordon provided. He took time to listen to what I was looking for and didn't try to sell me anything I didn't want or need. Not pushy in any way and very approachable. Refreshing.


Fantastic, Easy to work with

5
AG1988 on 11/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently just purchased a used Honda Accord from Germain Honda Dublin. From the moment I walked in the door the service was friendly & great but not too pushy. They were wiling to work with me on the price and lower it down some with the best deal to suit. I left a very happy customer and would buy again from there.


Worked to get issue resolved

4.4
Matt Garver on 11/10/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

They worked with us to get an issue resolved regarding airbag recalls and were determined to figure out what was going on and how to fix the issue.


Better than expected

5
retiree on 11/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Isaiah was very patient with me as I looked at different cars and price scenarios. Everyone I dealt with was pleasant and helpful, and I didn't feel pressured into making a purchase. He was quick to respond to any questions and checking on the availability of an add-on I had indicated a desire for. This was my first purchase from this dealership, and I would recommend it to anyone.


Wonderful experience!

5
sbenedetti on 11/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Isaiah Bello is a fantastic salesman! I've had a great experience with Germain Honda, and would highly recommend both Isaiah and Germain Honda to anyone.


Great experience

5
Liv23 on 11/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went to trade in my car and had a wonderful experience. I drove two hours to get here and I'm so glad I did. I traded in my Hyundai Elantra for a Cadillac ATS and I love it! Isaiah was a great salesman and wasn't pushy. I even mentioned up front that the car I was trading was in my parents name and they couldn't make it there to sign papers until the next Saturday. Being a 20 year old female I figured that would probably not help my chances at getting a car but I drove home with it that day. I Got a great deal and they worked with me to get a fair trade in price!I drove back on Saturday with my parents and Jamie had us in and out within 10 mins signing the papers. Would definitely recommend if you are in the market for a new or used car! They even let me test drive it by myself which I really like because you can't really test a car out with a salesman in the car.


Fantastic Salesman & Overall Great Experience!

5
Columbusgirl on 11/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We are thrilled with our purchase, our experience and our salesman Eric Taylor. Eric did a great job getting us the deal we needed and was very professional. He walked us through the whole process and answered all our questions about the vehicle. He was knowledgeable about the features of the CRV we purchased. We highly recommend him and the dealership.


Tom Miller is top notch

5
lovermyacura on 11/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Tom Miller works hard for his clients to get the perfect car at a great price. I would recommend Tom to anyone. He is excellent. We have worked with Tom for a number of years and He is the only reason we bought our daughter's new Civic from Germain. Ask for Tom Miller and you won't be disappointed.


Stellar service, good prices

4.6
Rachel Leist on 11/04/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Isaiah is always very knowledgeable and helpful. He let us look at over 15 cars and test drive as many as we wanted. He also did not pressure us and gave us ample time to make a decision. We will always come back to buy cars from him.


Great dealership!

4.8
Tgurl on 11/01/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I got such a great price for my almost new Toyota! Woody was a great salesman and got me the best deal within 100 miles!! I left Germain Honda extremely happy!


Isaiah was awesome!

5
I love Hondas on 11/01/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We really appreciated Isaiah. He gave us individualized attention, was kind. No hard core, pushy, canned ales pitch. He allowed us to make a sound decision based on our felt need. We walked away with a car we love!


Would definitely recommend!

5
Adrienne on 10/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We went in thinking we would just look at and test drive a few cars but ended up buying one. The selection was good as was the value. The service was nice with no pressure or hassle.


Unexpected Vehicle Purchase!

5
Erika Linderman on 10/31/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kris did the impossible... I am an exceptionally analytical buyer, and was at Germain Honda (which is out of town for us) simply to get behind the wheel & check out the Pilot's handling and family style potential (weighing it vs. the 4Runner). From the onset, Kris was very pleasant, not pushy, and simply listened to my analysis of the vehicle and were we were in our methodical buying process. Then, he actually put the "impossible" out there - "what's your price to actually purchase this vehicle today?!" Then with only one check with the sales manager, he made it happen. Anyone who knows me would have said, "don't even bother asking her - not happening." I felt no pressure, that he truly wanted to work for US, asked what it wold take, and indeed we now have "Petey the Pilot" home with us, and love it. Thanks, Kris! It was a pleasure working with with you, and I appreciate you making this experience a positive learning day for my son who was with us! Jamie made the payment paperwork exceptionally quick and easy, reminding me that cash is the only way to go when paying for a vehicle!Kudos to your sales team (I know there is a manager in the mix here, but I don't know who that person is to thank).Erika Linderman


Online Support

4.8
dcondon87 on 10/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was inquiring about a few cars using the chat feature and Erin was quite helpful, answering all my questions in a very reasonable amount of time and providing me with the ability to get more information. Hopefully this will result in a new to me car by the end of the day!


Best price

5
Patrick Larivee on 10/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kevin helped us find a car that would fit out budget, and got an amazing car. I would not go anywhere else to buy a car, thank you Kevin!


Chris Glover-great job!

5
harris isle on 10/27/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Chris Glover is the sales rep we always ask for! He is knowledgeable and very help-ful! Great sense of humor (important to us!) Only wish more car sales people werethat personable!! Helped us get the CRV in the color we wanted with no problem and very quickly! Makes buying a vehicle a much more pleasant experience! Every-one at Germain Honda in Dublin is very pleasant and we never even think of goinganywhere else to get our new vehicles.Thanks guys!!!


Perfect! Chris could not have been any better!!

5
harris isle on 10/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the second time we have purchased a Honda from Chris-and it will not be the last. He is so easy to deal with and has a great sense of humor (important for us!) Some carsales people are NOT easy to deal with-too pushy, etc. that is NOT Chris! He actuallylistens to us and what we are looking for in a vehicle. And then delivers the perfect one!!He made everything about the deal flow perfectly and it was so easy-and went veryquickly too,Thanks again Chris-we will be back!!!!!


No pressure!

5
Charlisa on 10/26/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Eric, very helpful and didn't pressure me in anyway.. Would gladly contact him again next time we buy a car, Great job and all issues were resolved.


The Odyssey

5
odyssey1951 on 10/25/2016

Overall Experience: 5.0

I came in looking for an Odyssey. Salesman Patel was not a bit pushy or aggressive. He let me test drive two different vehicles and let me decide on my own. Very pleased with the experience overall.


Best car buying experience ever

5
Kholmesd on 10/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came to Germaine Honda looking for a safe and reliable car for my daughter and I. I already had in mind a couple of cars that I viewed from the website Isaiah was very honest, gave me suggestions and helped me narrow down my choices. He treated me as if he was helping his own family member make a purchase. I walked away feeling confident in my purchase from Germain Honda.


Great experience

5
carbuyer58 on 10/23/2016

Overall Experience: 5.0

Salesman Saqib was very straightforward, informative, no nonsense. Some potential issues were all resolved expeditiously and in our favor. Highly recommended, we'll be back!


Nishi Patel

4.4
schrock1824 on 10/23/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Nishi, my sales rep, was very knowledgeable, helpful and professional. I would not hesitate to buy another car from him the future. I was however a little disappointed that he was unwilling to negotiate the price.


Wonderful experience

4.8
Aaron R Greene on 10/21/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Salesman Ralph was extremely helpful finding the car I wanted. So good that the next day I bought another car for my wife from him.


Very good service.

5
Erion Lami on 10/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very good dealer. The best in the Dublin area. I am very satisfyed with the purchase. The service very nice. My next will be from them also.


Great Buying Experience

5
Debbie on 10/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Recently, I was involved in an accident in which the other driver was faulted for totaling my Honda van (which I owned). It was a very difficult and inconvenient experience -- luckily no one was seriously hurt. But we found ourselves in the market for a new van -- and Germain was wonderful to work with. Frank Pulsinelli was exceptionally professional and helpful, and made the used car purchase a pleasant one. We found a van on the lot that needed some serious work on the outside and Frank did an AMAZING job. It looked like NEW when I picked it up, far beyond what I expected. I would highly recommend Frank and Germain Honda for your next new or used car purchase.


Worse experience ever !!!

1.4
Jayakumar on 10/19/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 2.0 Overall Experience: 1.0

Bought Honda accord 4 months back and when selling the car they showed me Carfax Report. Recently I came to know from one of the insurance company that this car had a Major accident 6 months back and the airbag had been deployed. This is a serious safety issue and the car is worth nothing if I am going to sell to someone. I pulled the Autocheck Report and it clearly state the accident ReportWhen contacted Germain Honda they said they cant do anything about it and they are not aware of the accident. I am not sure how such a big dealer is not aware of a serious accident and airbag deployment and selling such cars as clean cars. Last thing they promised was to appraise the car and they came up with something more than 5k depreciation in value, where essentially I am loosing 30% of the price in just 3 months. This is totally ridiculous and unacceptable from such a big dealer. I am stuck and I wont be able to sell the car to anyone and I wont get fair value.If this is how they sell used cars it is a serious issue and should think twice about the quality of the cars and safety of the vehicles. Worse experience ever.


THANK YOU FOR A GREAT EXPERIENCE!!!!!!

5
ashrn80 on 10/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My daughter and I visited Germain Honda yesterday in search the first car she was able to buy on her own. Will was absolutely great with her and handled me (the worried mother) fantastically too. She was able to buy the exact car she wanted and felt great about it as she left the dealership. Will thank you for taking the time to show her the features of the car and explain what certain things are for. You truly made this car buying painless and relatively enjoyable!! We will come definitely be seeing you again in the future.


Used car

5
Vanessa on 10/18/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great fast. Excellent service. Great price, clean facilities


2013 Honda Civic - Great buying experience!

5
samirc on 10/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After comparing lots of statistics and deciding on a budget, I decided that I wanted to buy a Honda Civic (2013-2015 generation). More specifically, I wanted to stay within the 3-year old, 30k-80k mile "soft spot," so I was decided on getting a 2013 Civic. Germain Honda has a huge inventory of such vehicles - all seem to be under 50k miles, and some are even under 30k miles. I requested a quote and was contacted by Erin Daniel. She was super helpful in explaining the stock numbers and how their pricing structure worked, and found me an appointment slot during a busy Saturday. On the appointed day, I met with John Schmittauer (Schmitty). He had my car pulled up and ready, and we were driving around within minutes. He explained all the features of this particular car, and was able to verify that this particular vehicle was the cheapest 2013 Civic in a 100 mile radius! Needless to say, I ended up making the purchase. At the end, make sure to ask Schmitty to "sweeten the deal"! (you'll get the joke if you buy from him)


Great experience!

4.8
Joyce on 10/17/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were looking for a gently used Honda Odyssey. We have been faithful to Honda for 10 years. Woody worked with us to get the car we wanted (a 2014 Odyssey) within our budget. He was fair in our bargaining process and a pleasure to work with. We have used this dealership twice to buy used cars and I would highly recommend them. Ask for Woody!


Used CRV shopping - Very helpful employees

5
ECG on 10/17/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had been shopping for about a week or so for a used CRV. Ended up with a phone call from Jessica Kincaid (Internet dept.) as a result of a TrueCar search. Jessica was very pleasant (not pushy) asked what we were looking for and sent an email with some potential matching vehicles. We decided to go for an impromptu visit to the dealership where Jessica referred us to in store sales consultant Kris Rivers. Kris helped us work through the process of determining what features were important to us vs. just nice to haves and balancing that with the miles/age of vehicles for the budget we were looking to spend. In the end we feel that we got the car we wanted at a fair price. After having done multiple test drives and discussions with other dealerships I finally felt like someone was listening and ready to help us work through the selection process with us - rather than just put us in another test drive vehicle. The dealer also seemed to have a better selection of used vehicles to choose from (Honda CRV) that met our criteria.


2013 Odyssey

5
Johanna F. on 10/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John Schmittauer helped me with the purchase of my replacement van. He was very great to work with, very professional and easy to deal with. I had a great buying experience!


Wonderful service

5
Lkp on 10/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kris was professional yet fun to work with while looking for a car. He was honest and straight forward. Didn't feel like I was being bombarded by sales people or gimics.


Just looking.

5
Gail Johnson on 10/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Have dealt with this dealership for a used car before, and they help you with all your ?'s and don't pressure you. They give you your options, space & help once you decide.


Awesome experience!

5
TheTweeds on 10/12/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the first day when we were just browsing the lot to the day we decided to go back and purchase our car with Germain, we had great, low pressure service. We were never pressured into looking at things outside of our budget or preferences. All of our questions were answered very knowledgeably. We had a great experience working with Gordon and the prices at the dealership were unbeatable at other dealerships in Columbus.


Kris was great!

5
Satisfied buyer on 10/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kris helped my mom (82) buy her first car in 20 years. He was friendly, patient and attentive. He showed us a number of cars and was very helpful answering all of our questions. He didn't push and let us reach our decision in our time. It was a great experience and my mom left very happy. And because she lives in a rural area, he even delivered the car to her after it was detailed, rather than have her come back to the dealership. That's great customer service. I'd recommend Kris to anyone looking for a car. Thanks again Kris!


Great Salesperson - Very Patient!

5
chad.gavorcik on 10/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I took a day off work and did many test drives from the used car selection! Will was very patient as I conducted a few solo test drives and found the perfect car for me!


Buying our first car!

5
Rshaffe5 on 10/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I purchased our first new car today with Germain Honda. It was quite the experience, but the genuine people and trustworthy atmosphere made it so much easier. We can't thank Gordon enough for all of his help in finding the right car that was reliable and safe. We've been avoiding buying a car for a long time but he made it totally worth it. Gordon is literally a LIFESAVER on many levels. Even with all of the obstacles we faced traveling from Toledo to Columbus, this car purchase was successful. We can't thank Gordon and Germain Honda enough for all of their help in this search.


john schmittauer

4.4
mark fritchen on 10/03/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

john was very nice and help full. he kept his promise and contacted me a week late for additional service. john work for a lower price and got it. very pleased with the dealership and with john.thank you


Great service and a Great Price

4.4
HurricaneChris90 on 09/30/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I came in to Germain to look at a few cars and I was met by a salesman named Saqib who was very honest and professional. He found the right car for me and my growing family!


Great Service!

4.8
AFinkel on 09/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

This was my first time buying a car at Germain Honda. I set up an appointment the day before with the help of Jessica Kincaid, who was helpful and very quick. My appointment was with Kris Rivers and I am grateful for that because he did an excellent job helping me find a car that fit my needs. He asked me questions about what I was looking for as well as what I would not consider at all, and got excited when we found cars that profile. I had scheduled an appointment at another car dealership later that night, but never ended up going because Kris was patient, interested in what I wanted to find, and incredibly passionate about making sure I was not settling for something I didn't really love. If you are going to set up an appointment with Germain Honda, I definitely recommend Kris to find you what you are looking for. As far as the end of my experience went, Michele Meyer finished with my paperwork. She is incredibly knowledgeable and great at her job. I had come in with a finance quote from Capital One and she found me a better rate within minutes. She has excellent connections, tries to make sure you know everything you are signing and was kind enough to offer advice (which I know she definitely did not have to do for me). I appreciated the overall experience and would say that if you are looking for an enjoyable car buying experience, this is the place to go.


Excellent service

5
kcharles0611 on 09/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My first experience with Germaine Honda of Dublin was a great experience! I walked in on Monday, September 26th and met with Kris Rivers. He was very pleasant, polite, honest and respectful. I felt like the whole time he was working for me and with me rather than against me! I never once felt like I was being pulled through the wringer as you often do at a dealership. I felt as though Kris did a nice job offering the best advice that he could and he made me feel comfortable working with him. He was easy to talk to, relatable and knowledgeable. He did a nice job going out of his way to make me feel like he genuinely cared about me having only know me for less than 15 minutes. I would happily recommend Germain Honda of Dublin as well as Kris Rivers.


Above and Beyond anywhere else!

5
TeresaW on 09/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After my car was totaled by a hit and run hours before my infant daughter's open heart surgery car shopping was added stress I could've done without. I am amazed at how incredible the whole dealership was willing to work to find me the very best deal but my practically new 2011 Honda CR-V (with only 54,000 miles!) would never have been possible without Kevin on my side! He is honest and sincere, and a family man who understands the importance of having a very reliable vehicle with the utmost safety for my children. I told him my price range and he kept a look out while we searched for the right fit without ever overwhelming. When the right car came along he knew and made sure to get it cleaned up right away for me to test drive. There's no way I would ever shop anywhere else or with anyone else. Germain Honda of Dublin and Kevin Larivee are the best there is.


Awesome experience!! Woody's the man!! A Marine!!

5
buckeyekarr on 09/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Met with Woody last week to see what cars and SUV's were available. We sat down, looked at the inventory that was available and started test driving. Very informative and a really nice guy. Knows the business inside and out. No pressure and won't do those annoying follow-up calls every other day to see if you are still interested in buying a car. Lastly, he is a Marine!! Semper Fi!!


Short and sweet

4
cgrundy on 09/26/2016

Overall Experience: 4.0

I bought a car today and had the best experience I could have asked for with my salesperson Kevin Larivee. There was no pressure selling from Kevin and he showed me exactly what I had asked him to show me but he also made sure on his end to asked me the right questions. From their financial dept with Jamie, my overall experience was fantastic!!


A True Professional

4.7
KP on 09/24/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Kevin Larivee is the most professional, friendly, accommodating sales person I have dealt with. His relaxed, helpful approach to help me find a vehicle that fit my lifestyle and budget made a stressful situation very pleasant, and even enjoyable. He reviewed my needs and what was important to me, and he did the work to find options for me to choose from. There was no pressure, just helpful accommodation. I really felt that my satisfaction was his only priority. I will continue to go to him for my future vehicle purchases.


Great experience!

5
Aholleron on 09/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great expierence here! They were extremely helpful and friendly! I would definitely recommend buying a car here! Very satisfied with my purchase!


Great deal from a great dealer

5
emelhe on 09/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I were trying to downsize from a big expensive truck to a mid-sized SUV. Isaiah Bello showed my a car I didn't even have on my radar (Chevy Traverse). After a couple of days of searching and visiting 6+ other dealerships, we found that this was the best deal for us and that I could get used to what I thought was a "soccer mom car/van look-a-like". Isaiah was very patient and understanding and I felt like we got a really great value!


Buying a new car with the right salesperson

4.8
Christine Larsen on 09/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We have bought new cars from this dealership when it was Immke Honda and now Germain Honda. We have worked with Chris Glover in the past, online as well as on the phone as well as in person, he did not pressure us. Just do your homework on the car you want and then call Chris, he is very straightforward and helpful.


Great service

5
joyce schmidt on 09/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Great service. This was our second used car we purchased here. Frank understands what we wanted and looked for the best fit and price range we asked for. He makes it easy to buy a car.


Mesmerizing Service

5
Mursalin Abedin on 09/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bought second car this year with his assistant .He helped us a lot to pick the right car as well finance. Appreciate all his help.Defently we will be back at Germain Honda.


Very impressed

4.8
Kaelan Lee on 09/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I came in looking for a basic used car and with the help of the staff I left with a car that is really impressive. I thank the staff for all of their help


Incredible customer service.

5
Dpiper57 on 09/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I brought my 2010 Honda Fit in for its scheduled oil change and tire rotation. It was discovered during the tire rotation that one of the tire mount studs was damaged and the lug nut could not be removed. I was given a possible quote of what it would take to repair my vehicle. I contacted Tom Rankin and he listened to my thought that Germain Honda is the only place where my Fit is serviced and the damage must have occurred in May the last time the tires were rotated. Tom had me bring the vehicle back in and verified what I thought and had my vehicle repaired as well as provided me a rental during the period it was in. Tom was an absolute pleasure to deal with. An incredible service recovery that assures I will remain a loyal customer. Thank you Germain Honda!.


Great service with pre-owned 2013 Civic

5
JU on 09/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very impressed with my experience buying a civic at Germain. Nishi was courteous, professional, and did everything he could to ensure I was happy with my purchase. He went above and beyond throughout the entire experience and was patient with our questions regarding price breakdown. I would absolutely encourage car shoppers to visit Germain Honda.


Great service!

5
lilwest11 on 09/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been researching newer Honda civics to upgrade the one I have. Almost everywhere I looked online I saw Germain Honda on the list. We decided to stop by on our car shopping day and within just a couple minutes Jon was eager to come help us out! He brought us in showed us some options and we got in on a test drive. He remained very professional yet someone you could relate with and be comfortable around. He kept us updated at all times of what was going on and made sure we had something to drink. He responded to all of our questions and explained them in a simple knowledgable manner. I really enjoyed my time there and I tell everyone about my experience!


2013 Honda Recent Purchase

4.4
mweatherly10 on 09/15/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I recently purchased a car and I had quite an interesting experience. Saqib Naeem was such a great help as he searched for the cars that I was interested in and helped me narrow down something that would not only fit into my budget, but also fit my style. He was absolutely fantastic! Being a recent graduate, I am just now building my credit and did not have much to work with, but Ryan Cox was able to find me a great deal. The downside was that it took nearly 3 hours for this to occur as my boyfriend and I waited at the dealership. However, I did leave with my car that night and couldn't be happier.!


Service Department

5
Lynn on 09/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I are totally sold on this dealership's service department.From day one I have been so impressed with the care they have taken with my car, a Honda 2013.When my husband, though not a Honda owner, found his experience with another car dealership unacceptable, I suggested he try Germain. We are now BOTH very satisfied customers. The shuttle service is convenient, the free coffee great, and the 'quiet room' where there is no TV, or people talking on their cell phones, gives me a chance to read, do work on my Surface or read the paper.I would highly recommend their service department. All representatives are great, greet you with a smile and are there to assist in need. Our personal choice is Eddie. He has become a friend, not just a car service representative to both my husband and me.


Excellent

5
crobbins on 09/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My lease was up on my 2013 Civic and I came into Germain to look at my options coming out of the lease. Alex was great and helped me test drive the Fit, Civic, and CRV. He was very knowledgeable about each car without being pushy. His service went above and beyond what I expected (even when we interrupted his lunch- twice!) I ended up with the Civic and couldn't be happier- thanks Alex!Also, I had the unfortunate luck of getting a screw in my tire the first few days I had the car. I scheduled an appointment with service department and was in and out in less than an hour. Kevin Withers was great to work with and laughed with me at the misfortune.


Excellent service

5
Marian87 on 09/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Takes the time to show de cars. He is a Very nice person. He Explain everything. Friendly person. Very kind. Have information about the cars.


Quick and Easy!

5
stephanieb on 09/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kris found exactly what I wanted in first car he showed me. He was easy to work with and got me a really great deal! And Jamie was really helpful on financial side with explaining everything. They both stayed after hours to assist me and get everything wrapped up in 1 trip. Unexpected, but I appreciate that they both went the extra mile for me.


Painless and relaxed

5
Satisfied on 09/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were looking for at a used car on the lot. We wanted an inexpensive car for us to drive to be able to get our kids cars. We were not even on the lot 5 minutes and someone had already approached us to drive this car. Even thought the care we looks at was used we were still treated as though this deal was just as important as if we were buying a new car. This dealership is very friendly and I would recommend other to visit.


The place where you are taken care of

5
TakenCareOf on 09/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came into Germain looking for a used car, I had a couple in mind, one of which was a Honda Civic Hybrid which I had seen through a USAA online car buying service. I met Eric and he said he would inquire about the car. After some effort on his part with a not-a-problem attitude, he informed me that it was in service, but he would give me a call when it was ready on Monday.On Saturday, he called and said that because of a very kind service technician working hours he doesn't normally, the car was ready to be looked at! After a test drive and Eric patiently answering our questions, I decided to purchase the car. He was able to work with us and do the best for us in purchase after working with finance, he sold us a great car. When an abnormal light appeared on the dashboard in the car, that next Monday, I brought the car back very worried, but Eric made me feel comfortable that everything would be looked at and the car would be fixed if necessary. I didn't have to convince him to take it in to get checked out again at all. He completely understood and made me feel like he would help get it taken care of. He graciously gave a very nice loaner car in the meantime. Eric kept in regular contact with me on the status of the car, which indeed did need some maintenance and took care of an airbag recall that had been issued for the car as well.Then, on Friday, again with such great fast, yet quality-driven service guys, Eric called me back saying the car was ready to be picked up, when I was very well expecting it on Monday or Tuesday. Then, most wonderfully, Eric, again with the best attitude, informed me that all the work that was done to the car was no charge to me. The charges very well should have been very expensive ones, but with Eric, I didn't have to pay anything. At Germain with Eric, both me and my car were well taken care of. I will definitely recommend Germain and Eric to whomever is looking for a new car and I will definitely be going back there to see Eric for any other car purchase. Thanks!


Tom was very helpful

1.8
Yam on 09/06/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 5.0

I had an issue with one of the service employees. This particular individual was very rude and even hung up on me. I won't bore you with the details, but I called Tom and without hesitation he apologized and even gave me a full refund for the service. I was satisfied with the resolution because he really listened to the details and the refund was really the only option at the point bc the employee really escalated the situation.


Trade in a car and got a new one

4.4
Angely777 on 09/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 2.0 Overall Experience: 5.0

I just went to see if i could trade in my car and with the help of isaiah bello it was possible. I git a new vehicle and i love it. Isaiah bello is a wonderful seller


All is the first thing for my family

4.4
Kiku on 09/02/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Our family moved to USA and started USA life.Our family visit to a Germain HONDA and met to Mr.Chris.We are not good at English now. However, he explained various things kindly and helped us.And we decided to buy new car FIT! It's a good car. (especially gets good mileage per gallon).After the purchase, he sometimes send e-mail to me and asked about condition of new car.Then, I just had a little problem by new car. I consulted to him about it.He replied immediately and solved the problem.All of them were the first experience for us. However, we can spend a car life in peace.Thanks,


Trade in and purchase of used car

4
Ccarosiellie on 09/02/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

Great sales facility. Happy with the service and taking the time to work with me overall. I would deffinetly recommend this sales department and personnel to anybody who asks me where to buy a used car and with the friendliest staff!


Awesome!!!

5
Loyer22 on 09/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If you're looking for a sales person that is here to help you, then contact Chris, He's the best around!!! He knows the business, he knows his customers and he will help you get the vehicle you need and want when you want it!!!


Bought a car for my son - great experience

5
DavidR on 08/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was in the market for a used car for my son. I found just the right car at Germain Honda. They worked with me on the price - I feel like I got a great car with no stress. John Schmittauer was our salesman and he was very helpful. He found the car I was looking for quickly and he seemed to go the extra mile to make sure we were satisfied.


Fast and reliable sales

4.8
Honda 2014 on 08/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This salesman was very friendly and overpass our expectation, he got the right car, right color that we were looking for. He went above and beyond on everything.


Excellent Service

5
Showaib on 08/31/2016

Overall Experience: 5.0

Recently I purchased an used car. I am thankful to Saqib. He helped me a lot to find out a suitable car in my budget from their huge inventory. He is very knowledgeable and helpful person. I would recommend to talk to him who would like to purchase a car.


Fantastic!

5
carsgalore on 08/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Saqib was friendly and outgoing. I felt as if i was working with a pal of mine. He was able to get me into a car that went above and beyond my expectations. Saqib's dedication to his customers and his job makes him someone I will come back to see the next time I need to purchase a car. I definitely recommend Saqib for anyone who wants the BEST car buying experience!Thank you Saqib! :)


Used Car Purchase

5
LindseyPolen on 08/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Came in looking for a used midsize SUV and left with just what I wanted! Received great, speedy service and feel as though I got a great deal. Very pleased with my experience! My experience with Ryan was above and beyond anything I could've asked for while financing my purchase and he made sure I stayed within my payment range while getting me the packages that I needed to uphold the future value of my vehicle.


First Honda Purchase

5
Butt7213 on 08/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

With the new family addition, my wife wanted to upgrade from an SUV to a van. Saqib took in all my variables, (budget, vehicle needs, miles, age, etc), and worked with me for over a month to find my perfect vehicle. In the end, wife and I are extremely happy with our Honda Oddysey. Thank you Saqib!!!


Great Salesman

5
damona5 on 08/30/2016

Overall Experience: 5.0

My name is Damon and I worked with Eric Taylor. He did a wonderful job explaining everything to me. I also reccommended my sister to come in and see him and she bought a car too.


Isaiah Bello

5
thejbrewcrew on 08/30/2016

Overall Experience: 5.0

I found a good deal on a used Honda Odyssey online, inquired about it, and ended up working with Isaiah. He answered all my questions about the vehicle, as well as provided valuable additional information. He was patient, willing to work with us, and made our car buying experience a good one.


Great purchase

5
bb345 on 08/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a friend recommend coming to Germain and seeing Will when he heard I was in the market for another car. I took his advice and was not disappointed! There was a great selection of Accords and Will helped find the perfect one. I'll definitely be coming back next time around.


Going above and beyond the call of duty

5
Happy on 08/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am extremely honored to write this review concerning the service, hard work and patience of the sales & leasing; finance dept. team of Nisihi Patel and Ryan Cox. The experience started with a phone call to the dealership. I was connected with salesperson Nisihi Patel. I had a few questions, thinking I didn't want to waste his time. He invited me to take a look at a selection of used cars. I was very hesitant I knew what my credit was like and I told him so. I actually qualified for a very nice 2013 Toyota. I was thrilled. There was a little windshield damage that Nisihi was not hesitant to make right; all I had to do was return the car for repairs in a couple of days. When I returned to the dealership there was a problem with the financing I wasn't expecting. The finance manager Ryan Cox explained everything to me. It wasn't pretty. Ryan asked if I had time to spare; that he would do his very best to make things right. I didn't have to argue, stress my point or act ugly I just said okay do what you have to, I'll wait. In the end, the experience turned out even better than I could have imagined. I will highly recommend these two people Nisihi Patel and Ryan Cox to anyone looking to purchase a vehicle. I have NEVER experienced such kindness and consideration from any car dealership I have experience with. I am 61 yrs old and have dealt with quite a few dealerships in the Columbus area. This one is the best. I look forward to giving Germain Honda of Dublin (Ryan & Nisihi) my business in the future. P.s. The whole dealership seems to have a very kind and caring staff. Ryan Cox and Nisihi Patel are a breathe of fresh air and they are fine examples of a good quality business and human beings.


Eric Taylor only

5
Himesteins on 08/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We bought our first car from Eric in 2012. It was a great experience, he made us feel welcome and was informative and had a knack for helping us find the car to fit our needs. We test drove multiple cars before deciding that the Odyssey was the best fit for us. When it came time for us to buy another car in 2015 we knew we wouldn't go anywhere but Germain and wouldn't want to deal with anyone but Eric. Once again, he showed us a million different cars, helped us decide and this time even stayed late to do so! So, naturally when it was time for our 17 year old to buy her first car we knew who we needed to talk to! This past August we bought a third Honda from Eric! He is so helpful and honest, we will never go anywhere else. And any time anyone asks us for a good recommendation we say-" you HAVE to go to Eric Taylor over at Germain!"


Car purchase for Mother

5
M. Boone on 08/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bob Daniels, our sales rep at this dealership, was very helpful and supportive in finding the right vehicle for our mother. We gave him specifics and he quickly led us to the right vehicle and worked with us on getting the price where we needed it to be in order to help our mother with the payments. Bob was very professional and very nice to work with!! Would go back to Bob again in a heartbeat --- but next time I won't go away without the all weather mats thrown in. ;-) I lost a little on my reputation as a "lion" on this deal. (Inside joke) Great job, Bob! Thanks for all of your help and patience!Melissa


Best car buying experience yet!

5
angstevens on 08/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went in with a specific car in mind but when we found out that particular car was out for the day so Woody found a few very similar cars to the one I was looking for and my decision was made in a matter of 10 minutes. He made it so easy and was super helpful. All around a great experience! Thanks for the 2013 Honda Civic :)


Let Chris Glover be your point mam to help in the

5
Mrs. Beach on 08/26/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

For years and countless cars, my family has worked with Chris in Dublin to find the perfect car for each of our family members. Whether you are looking for a used starter car for your teenager, an efficient and reliable car for your college graduate, work vehicle or family luxury car, Chris is the best there is out there. He is patient, professional, knowledgeable and charasmatic to make the sometime tedious and difficult task to decide on the right purchase for you. Know you are in good hands with this man by your side. Chris gets you the best deal possible in this competative car market.


Stop looking and contact Chris.

5
Mrs. Beach on 08/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

For years and countless cars, my family has worked with Chris in Dublin to find the perfect car for each of our family members. Whether you are looking for a used starter car for your teenager, an efficient and reliable car for your college graduate, work vehicle or family luxury car, Chris is the best there is out there. He is patient, professional, knowledgeable and charasmatic to make the sometime tedious and difficult task to decide on the right purchase for you. Know you are in good hands with this man by your side. Chris gets you the best deal possible in this competative car market.


Nice dealer

4.8
Kenneth on 08/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Marvin is a reliable dealer. He tried his best to satisfy his clients' request for cars. He is trustable for clients. I Recommend Marvin Hill if you want to buy a car in Germain Honda.


Excellent sales process handled in a timely fashion

5
Marcus McBrien on 08/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had inquired online about a new Honda CR-V. Erin Daniel started the process the right way by answering a lot of questions very quickly and was a pleasure to work with. When we got into the dealership we worked with Alex Cruz. He was able to assess what we were looking for and keep us pointed in the right direction with ease. He made the process not only easy for my wife and I but he was efficient with his process to make sure we moved quickly (as our 2 kids were also with us) and got us through the process in a timely fashion. I would recommend him to anyone searching for a car. Jimmy Palmer handled our financing needs and was also extremely efficient, easy to work with, and walked us through the process with ease. Overall this was my best experience purchasing a car that I have ever had. Anyone in central Ohio should be visiting this dealership if searching for a new or pre-owned Honda.


Very pleased with their service!!!

5
kbarta on 08/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After one dealership didn't want our business because they had to move cars for a balloon fest we went to Germain Honda and had the best experience!!! This is our second time buying a used car from them. They go above and beyond to help us find the best car. When we found the right car for us they added floor mats and gave us a second key. I will be going back in 5 years to buy another car from them!!


Highly Satisfied with Car

4.6
HondaCivicSid on 08/20/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought 2013 Honda Civic from Germain Honda and I am very satisfied with my buying experience and especially with Germain representative Jon Cobb. He gave his time and help in getting this deal finalized, from test drive to vehicle history, service records to price out the door, I was updated about every aspect of the vehicle, my feedback was valued and appreciated. He made sure that as a customer my requirements should be given a priority. I think I got a great deal and process is fair and transparent. I will definitely recommend Jon and Germain Honda to my friends who are looking for a car.


Great Experience

5
jj3u909 on 08/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was impressed with the selection of vehicles online while researching my new car purchase. I met with John Schmittauer who was excellent and listened to what I was looking for and matched me with the perfect car for me. He was friendly, attentive, and knowledgeable about the inventory and offered me a fair price from the start. I would highly recommend John and would purchase from him again.


A Good Deal and a Pleasure Working with the Salesman

5
RT1743 on 08/18/2016

Pricing: 5.0 Overall Experience: 5.0

I bought a 2015 Honda Civic from Germain Honda. Kevin Larivee was the salesman. He's been there awhile, knows his business, doesn't push the sale, he's relaxed and makes you feel comfortable.The car had just come in and hand't been detailed yet. There were a couple of problems with the car. A badly scratched gear shift cover. He had a new one put on. Some stains on the seats. He'd said he'd get them cleaned. When he realized that wouldn't quite do it he had the seat cover replaced. Here's the sort of words I would use to describe Kevin: helpful, kind, an honest gentleman.


Great used car team of people

5
Happy Honda Owner on 08/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

About 3-4 months ago: It was time to replace another car and we decided to replace with a Honda. Honda cars have been good to us. We weren't able to purchase new at this point, so we wanted to work with a dealership we trusted to purchase a used car. We having been taking our 2000 Odyssey to Germain for service for years. The used car team was great to work with. Open and honest. We purchased a 5 year old Accord that had been serviced by Germain since purchase. It is a great car.


A good experience.

5
Supermanjon on 08/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Germaine Honda of Dublin did a good job in meeting my needs in purchasing a used vehicle. The salesperson that took care of my needs was Jon Cobb and he represented his company well. Jon was professional, knowledgeable, and just an overall nice guy. I would refer anyone to Germaine Honda of Dublin. I would tell them to ask for Jon.


Second car from Germain Honda!

4.8
andreawise425 on 08/11/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Love that Germain puts up such competitive pricing for used cars on their website. It's why we start our car shopping there and why we bought from them a second time!


New Car Purchase

5
Andrew12345 on 08/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The team at Germain was great! From starting my search for a new car online, to test driving, picking the right vehicle, and handling the finances, I felt very comfortable. Everyone was patient and knowledgeable every step of the way. I definitely feel comfortable with my purchase and I'll be shopping here again!


Good service

5
mcconnell126 on 08/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John was a good guy and made buying a car as painless a process as one can hope for. Id recommend John to anyone looking for a easy car buy experience.


great experience every step of the way

5
Andy on 08/09/2016

Overall Experience: 5.0

Jon Cobb was an excellent sales person. There is nothing more frustrating, and stressful, than a salesman who is pushy and impatient. Jon was not pushy and he was very relaxed and friendly in his approach. He answered all my questions and worked with me to get me a great deal on a car that I love. He has a pep in his step and found the perfect balance between casual conversation and maintaining his professionalism. I am extremely pleased with my Mazda. Thanks Jon!!


Single females need to purchase their vehicles here.

5
Anna on 08/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As a single female needing to purchase a vehicle, my usual "I'm going to get ripped off again" anxiety started. I feel like I'm entering a gauntlet when I enter a dealership. I do not like the usual "wheelin & dealin" and game playing that goes on with purchasing a vehicle. Germain Honda of Dublin put those anxieties to rest. I had visited them the last time I needed a vehicle but did not purchase from them as a dealership in the small town I live in convinced me I was getting the better deal with them. Shortly after that purchase, Ryan Cox, the nice young salesman who assisted me at Germain made a follow-up call with me (I had earlier let him know that I made my purchase elsewhere) to nicely and tactfully explain how I did not get such a great deal. He had all of the facts and figures, and was very kind when I realized he was right. I did not get the better deal. I never forgot Ryan either. So, when I recently needed to purchase a vehicle, where did I go - Germain Honda of Dublin. Ryan was no where to be seen. I was disappointed, but would soon find out that he had been promoted to finance management. Another plus in my mind for the dealership. Kevin Larivee of sales assisted me instead. He was laid back, easy to talk to, and immediately put me at ease. NO pressure tactics, No game playing, & No gauntlet. Just respect, concern for what I wanted and needed, and an aim to just please me. I even called my brother-in-law, an attorney, to speak to Kevin about the CRV I was interested in. Kevin never flinched and was not offended. He spoke with my broth-in-law and answered all of his questions. When Kevin returned the phone back to me, my brother-in-law's only statement was, "Buy your vehicle from him." And I did. Kevin stayed with me all the way to the end. I will go right back to Germain and Kevin for my next vehicle purchase. I trust them. And guess who handled the finance part of my purchase? Ryan Cox. It was such a joy to have him help me with that. He found me a better loan rate than my own hometown credit union, and did not give me any pressure tactics with purchase & warranty options. I love my Honda CRV. Thank you, Kevin Larivee, Ryan Cox and Germain Honda of Dublin.


Good dealer with awesome price.

5
SANUDHAY on 08/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I got a low miles car with reasonable price which is less than the market price.We can't ask more other than this price.


NIshi Patel is a 5 star salesman

5
Jim3123 on 08/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The first car I have purchased from Germain was a great experience. The right car. The right price the right way with the right salesman


satisfied first car buyer

4.8
JT on 08/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

As a young first time car buyer, I came in with the impression that the dealers would try to pressure someone into getting a car; that was not the case with Kevin Larivee. Kevin gave me many options i could consider and had me test driving them right away. I ended up going home with an awesome 2013 Honda Accord Sport that i could afford.


Used Car Purchase

5
wbwiley on 08/07/2016

Overall Experience: 5.0

Our total experience in buying a used car at Germain was excellent.. Employess were very helpful.Kevin Larivee ws especilly personble, reasurring nd knowledgeble. Thank you sincerely.Walter and Susan Wiley


Successful Car Shopping

5
Honda10 on 08/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I began my car search at a few dealerships in Marysville, but I couldn't find something that satisfied my needs and budget. I then proceeded to Germain Honda of Dublin and Woody came outside to help me out. Although I didn't find something that day, he called me the next day as soon as he received a beautiful 2010 Honda Civic that I could afford. He immediately got me in it for a test drive and thats when I knew it was the car! Woody is friendly, knowledgeable, courteous and I would definitely recommend working with him! I also got the pleasure of working with James in Finance. He made sure I understood everything and helped to get me the best deal! I can't thank Woody and James enough for the great experience of purchasing my first car!


Excellent Experience

5
Diane16 on 08/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I want to thank Germain Honda and especially Nishi Patel for getting me a beautiful Honda Civic.It's a beautiful early Graduation Gift. I recommend Nishi to anyone that has a situation like mine.I couldn't get to my Medical Clinicals even on the bus. Thank you so much for getting me tomy Clinicals and Graduation. The special care on my car with the VIP Program takes my worriesaway. I can't thank you enough Nishi!!!


Excellent car buying experience!

5
MazdaZoomZoom on 08/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We thoroughly researched numerous cars and dealerships within 50 miles of our home in central Ohio. We had looked at one car previously at a dealership closer to our home. We weren't impressed with the salesman's customer service skills. We just felt like a number to him. We had two test drives scheduled at two different dealerships in Dublin on the same day. All it took was meeting our salesman Jon Cobb and one test drive at Germain Honda of Dublin. We didn't even bother going to look at the other dealership. It was well worth the drive to Germain! Completing the sale with Jon was quick and easy. He has a great personality and excellent communication skills. We ended up purchasing a pre-owned Mazda. Closing the deal was a smooth process. If you are looking at purchasing a vehicle, I highly recommend Jon and Germain Honda of Dublin!


car shopping

5
kyledray on 08/03/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would like to thank the team at Germain Honda for making my experience a sucessful one. Kevin Larivee was extremely helpful, and walked me through everything that i had questions about.


Friendly & Professional Service

5
Karen Preston on 08/01/2016

Customer Service: 5.0 Overall Facilities: 5.0

While scouting for a dependable used car, I considered this dealership because of very positive past experience with Kevin Larivee. He is always welcoming and considerate, whether I am ready to purchase a car now, or just looking. He is very knowledgeable, and friendly without being flirty or patronizing. Kevin interacts with every customer I have seem him with in the same respectful, helpful manner, and it appears his clientele base is very diverse. The honesty and integrity he exudes will keep me coming back to this dealership for as long as he is a part of this team.


Awesome experience!

5
Johndogg51 on 08/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Best car buying experience I've ever had! No hassle and awesome sales man Isaiah Bello. The staff really made us feel comfortable and important. Definitely would recommend this dealership to anyone.


Incredible customer skills

5
violet2013 on 08/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After much research, I decided to buy a 2013 Honda Accord from Germain Honda. This is the first car I have ever purchased and having worked at a luxury dealership for several years I was expecting a bit of hassle in pricing. Quite the opposite, John made the process easy and completely painless. He has some of the best customer service skills I have ever experienced. As a recent graduate of Ohio State, I felt very respected and appreciated for buying a car from John and Germain Honda.


Awesome experience !

5
Car shoppin mom on 08/01/2016

Overall Experience: 5.0

My salesman was knowledgeable and friendly! Enjoyable experience. We were greeted upon arrival with a smile and warm handshake. Set the tone from the beginning.


2016 Honda Civic

5
collins8907 on 07/31/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am very happy with Germain in every aspect. Marvin, my sales professional, was so very helpful, professional and courteous throughout the entire process. Car buying or leasing doesn't have to be a tedious, stressful experience if you choose Germain!! They're trustworthy and professional!


No pressure

5
sutliff,marilyn014 on 07/31/2016

Overall Experience: 5.0

As a senior citizen, I was nervous about shopping for a used car and being taken advantage of but I was treated very well and all my questions were answered.


Easiest car buying experience ever!

4.8
kikolo on 07/30/2016

Customer Service: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I dread car shopping, but this was so easy--Bob found us exactly what we were looking for. We didn't even need to go to other dealers!


NO HASSLE

5
Brenda Kroos on 07/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I HAD BOUGHT TWO CARS IN THE RECENT MONTHS FROM GERMAIN HONDA - KEVIN WAS OUR SALESMAN- AND WHEN I WAS A LOOKING FOR A CAR FOR MY GRANDSON - WE WENT DIRECTLY BACK TO THE DEALERSHIP TO WORK WITH KEVIN BECAUSE OF THE GREAT EXPERIENCE WE HAD WITH HIM.MY GRANDSON TOLD HIM WHAT HE WAS LOOKING FOR - HE SUGGESTED SEVERAL CARS IN DIFFERENT PRICE RANGES - AND WITHIN AN HOUR - WE HAD TEST DROVE THE CAR - AND MADE THE DECISION TO PURCHASE THE CAR OF MY GRANDSONS' DREAMS.KEVIN IS EASY TO WORK WITH -HE HAD THE LICENSE PLATES CHANGED - THE CAR WAS WASHED - AND ALL THE PAPER WORK WAS COMPLETED WITHIN THE SHORTEST PERIOD OF TIME - AND SINCE WE HAD PURCHASED TWO CARS FROM HIM RECENTLY- HE MADE US FEEL LIKE FAMILY!THREE CARS IN THREE MONTHS SPEAKS VOLUMES ABOUT HIM!


Fantastic car purchase experience!

5
Alison O on 07/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Last month I purchased a Honda CRV from Kris, and it was a fantastic experience. He was a straight-talker who listened to exactly what I wanted and didn't try to sway me any other direction. As a woman, I felt respected and heard--which unfortunately hasn't always been the case in my car buying experiences. He really went out of his way to make sure I was satisfied with the purchase (even after signing the docs.) He and the Germain team were great, and I'd recommend him to anyone.


The reason people think used cars dealers are shady!!!

2.2
CommonMan on 07/28/2016

Customer Service: 1.0 Quality Of Work: 4.0 Friendliness: 1.0 Pricing: 4.0 Overall Experience: 1.0

We are long time customers of this dealership and after our last experience we will never go back. We have purchased and serviced many Hondas here. When we arrived we were greeted by Isaiah Bello. He was extremely friendly and helped show us a number of the used cars that they had available. Once we found the perfect car we started negotiations. Isiah was great but once he had to pull his "Finance Manager" Bart Zimmerman in, everything went quickly down hill. Everything we had talked about with Isaiah all of a sudden was not an option. We were told bottom line he could get us the best deal and no other dealer could compare. We finally got to a point where we asked for more concrete numbers for what they were offering, of which they refused to provide us. We kept being told the numbers don't matter as long as they get us in a payment we were comfortable in. We continued asking questions then he snapped and raised his voice to the point of almost shouting. We had been at the dealership at this point for 4 hours and asked if we could have a few minutes. Bart refused to leave us so that we could talk. As we discussed that we didn't want to be pressured or bulleyed into buying a vehicle Bart screamed at us "I'm not holding a gun to your head"'. Bart continued his aggressive talk and verbally abusive behavior saying if we walked out the door he would never offer us the same deal again. We were appalled by his blatant disrespect for customers and advised him we had been loyal customers who had purchased and serviced many vehicles at Germain. Bart debated with us about what a loyal customer was (which we were told we were not) and were told by Bart that a loyal customer wouldn't question the deal and would believe the dealership was giving them the best deal. At that point we had enough, we left and will never go back. Bart is the reason so many people hate car buying. Threats and intimidation is not a way to run a business. The next day we went to another dealership and ended up buying a new Honda for a good deal and couldn't be happier. Germain provided the worst car buying experience we have ever had which is not how loyal customers (or any customers for that matter) should be treated. Please beware!


Fub shopping for our first car

5
ttquads13 on 07/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a very exciting time shopping for a car. He was able to give us what we want (and more) and was very real with us from the start. He was able to work with us until we were extremely satisfied and went beyond our expectations. This was our first time shopping for a car and we had a very good experience at this dealership and will definitely recommend all our family and friends to this location and to Mr. Rivers in the future.


Good Experience and Genuine

4
Sudhir on 07/27/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

We went in with many cars in mind . Eric was helpful in every step. Thanks for the good service. Keep up the same all the time.


Great service

5
Jennica Rife on 07/27/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We went in already knowing the car we wanted, which made the job easier for Gordon! However, he did everything he could to get us the best deal! He explained the car and all its features. I would highly recommend this dealership!


Good Experience, Great Salesman.

4.8
eme6827 on 07/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

I've been looking for a car (off and on) for a while, as my car started to show signs of needing replaced a few months ago. I actually have been to this dealership a couple of times in the past, but hadn't been ready to buy until this past week. In the past, my experience with car salesmen has been fine, but not great. Most salesmen simply had me sit in a couple of cars without taking any time to explain anything to me or learn what was important to me. Will was fantastic. He really took the time to explain features in each car, and I didn't feel that I was being rushed at all. I would definitely recommend that anyone looking for a car see him in particular. I am very happy with my purchase!


They'll be sure to look after you!

5
J.D. Winteregg on 07/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the Sales Consultant Nishi Patel to the Finance Manager Ryan Cox, my buying experience at Germain was top notch. My wife and I drove over an hour and twenty minutes to get there, and we were treated very well through the entire process. We were anticipating the usual negotiating dance, and the process ended up going very smoothly. They bent over backwards to make sure we were happy with our purchase. If you are in the market for purchasing a car, I highly recommend you see Nishi and Ryan!


Great experience!!!

5
zqjoy9 on 07/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went there with my friend. Schmitt is so nice and showed us several cars that we had looked online. I finally bought one used silver 2013 Civic, which is in good condition. Schmitt liked this one a lot. And it is actually the best one that we tried. I have been driven this car for a month and I really like it a lot. Schmitt's service is excellent and himself is also trustworthy. Thanks!


Competitive listed price and good service

5
Shuang Gao on 07/22/2016

Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

The internet listing price for many used cars are very competitive and attractive. Worked with Nichi on site and he is very nice. Good experience of buying a desired used car.


Extremely honest and straightforward service.

4.8
Norm on 07/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Nishi greeted us when we arrived but did not pressure us and allowed us time to look over the used cars. He answered all our questions and was very knowledgeable about the cars we were interested in. After deciding on the car he had all paperwork completed quickly and we actually finished the entire deal in less than 2 hours. There were a few items we wanted fixed and he was able to get those repaired. It was truly an exceptional experience because of his attention to our concerns and has straightforward honesty to our questions.


Great service

5
potter37 on 07/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The online specialist Jessica and the onsite person Nishi were wonderful to work with and made buying a Honda simple and quick. Both were very knowledgeable and helpful.


An Excellent Buying Experience

5
Happybuyer2016 on 07/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were greeted immediately by Bob Daniels, a knowledgeable, non intrusive, polite sales person. He was attentive to our needs and did not try to up sell us. He showed us exactly what we were looking for in many options. We were able to find the vehicle we wanted and conclude the purchase to our great satisfaction in under an hour. Bart Zimmerman, the sales manager was excellent as well. I would give Germain Honda of Dublin my highest recommendation for purchasing a new or used vehicle!


AMAZING Car Buying Experience

5
Samantha Collier on 07/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Let me start off by saying: Will was wonderful. I brought my dad along with me to help make the decision on which car to buy. I came in with my heart set on a used Subaru I saw online, but I wanted to keep an open mind so I asked Will if I could see a Honda CR-V as well. I felt no pressure during my experience, only knowledge (of both the Subaru and Honda). Will was fun to work with, professional, and made the whole experience a delight. I am not the HAPPY (ECSTATICALLY) happy owner of a Honda CR-V. I would recommend Will all day long. On the finance side of things I worked with Ryan, he too was professional, and was very relaxed. I opted in to an extended warranty and gap insurance (based on my dad's advice) that was not pushed on my at all. Ryan showed me multiple options, and was very patient as I asked all of the questions that I needed to ask. A GREAT overall experience!


Love my new Honda CRV

5
Edward123 on 07/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John Schmittauer was my kind of salesperson--relaxed, friendly, and extremely knowledgeable. My neighbor recommended him as she had recently purchased a Honda Civic from him. John was engaging, fair, and very professional. He made me feel as if I was the most important person he had to work with on that busy Saturday and as if he had all the time in the world for me. I would go back to him anytime and recommend him to friends and family. Most importantly, I trusted him. John answered all of my questions and brought up features and technology information about my new CRV that I would never have thought of. John isn't a "hard-sell" kind of person which made me like him all the more. I don't appreciate aggressive salespeople such as the men standing outside of both sets of doors to the showroom. It seemed as if they were like sharks waiting to grab me--they were so "hungry" for the deal that it made me uncomfortable. With John, I felt immediately at ease. Honda makes a superb vehicle and I'm happy to have become part of the Germain family.


Quick and Helpful Service

5
Bradley Sealey on 07/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went to look for specific vehicles. Got service right away helping me choose the vehicle I wanted. They stick to their word. Overall great experience.


Great Experience!

4.8
Rhonda P. on 07/15/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My salesman, Saqib Naeem made me feel at ease the moment I walked through the door. I felt absolutely no pressure from him and he made me feel like he really had my best interest at heart. After he helped me find the perfect vehicle and monthly payment, I was given to Business Manager, Michele Meyer. She was not only friendly, but very helpful as well. She knew her stuff and helped me make the best financial decisions for the purchase of my vehicle. I had a great experience from start to finish with no gimmicks or pressure. I'll definitely be back when time to purchase a vehicle again. Thank you so much!!


Go to German Honda of Dublin!

4.8
Mikip14 on 07/15/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Germain Honda of Dublin has never ceased to impress me. They are always willing to show the best customer support, and they will take what you want from your car and give you more. They are accomadating to your needs and incredibly nice! I bought a used Honda Civic coupe just a few weeks ago, and I noticed some gravel marks and that the visor on my side was broken. Of course without hesitation, they offered to repair the visor and touch up the paint. They were great with following up on an appointment. My car is shiny and beautiful, and I'm very happy I bought it from Germain Honda.


Great Experience

5
Karen H. on 07/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

At this dealership, I was very impressed with Marvin Hill who I met for the first time the day of purchase. He looked over and test drove (without my asking) the car that I was considering purchasing a day prior so that I would know whether it was worth driving over an hour to see the car. Based on his input, I drove to Columbus. Although the car I came to drive had a flaw that was originally undetected, Marvin is made it right and repaired the flaw at no extra charge. He was very friendly and personable, not "your typical car salesman."Since there were a lot of sales going on that day, it did take a while to get to the person where I signed all of the transfer documents (understandable). Once at the signing point, all went quickly (less than 10 minutes) and smoothly, with the associate willing to answer any questions, but also understanding that I might want to get out quickly after waiting, so allowing for that also.I would definitely consider buying another car from this dealership, and especially from Marvin! PS. Please put Marvin's picture on this survey - I believe his is the only one missing.


They do not negotiate! Get used to hearing "NO!"

2.2
Raider235 on 07/14/2016

Customer Service: 2.0 Quality Of Work: 2.0 Friendliness: 2.0 Pricing: 3.0 Overall Experience: 2.0

Ryan C. was responsive. James H. was kind. However, our overall experience was not fun or exciting. Our salesman Kris R. may have kept a smile on his face but was not knowledgable and missed details... like specifics on recalls, handing us the keys (the best part!), following up with a phone call after our purchase, and knowing exactly what repairs were being serviced on our car. We felt talked down to by Manager John Reynolds (he said "no" before I could even ask my questions) he was very rude, arrogant and refused to make any of the minor repairs from our inspection sheet. He should just retire! And don't expect to get ANY price breaks even if you pay cold-hard cash like we did. If you want to be treated like a customer should, do NOT go to Germain!


Excellent buying experience.

5
Hondafanforlife on 07/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dealership and salesman exceeded our expectations. The dealership had a huge selection of used Honda Civics to choose from. Our salesman Kris Rivers was simply outstanding. Seriously, ask for Kris Rivers! Kris is extremely knowledgable with no high sales pressure at all. Kris patiently showed us numerous cars (we looked at 20) and he pointed out both the pros and cons on each vehicle we seriously considered purchasing to make sure we were completely satisfied with our final selection. And to top it off, Michelle in the financing department provided a smooth, informative, and pleasant experience as well.


Excellent service!

5
JamesandNikki on 07/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My boyfriend and I came in looking for a used Honda Civic. Kris Rivers went above and beyond for us! we were early for appointment and he was still right there the minute we walked in ready to help us. He showed us 20 different civics and made sure to point out the pros and cons of each one; we were very happy with his patience with us and how honest he was about little scratches or interior damages. He made sure we got into a car WE LOVED and he made sure we didn't have to settle for anything less. This was my boyfriends first time buying a car, and Kris walked us through every step of the process and made sure we knew exactly what was going on. By far the best service we have ever had at any dealership! Thank you so much Kris and Germain Honda of Dublin!


Putting Family First

5
double11down on 07/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our family recently multiplied and left us with a difficult situation in our vehicles. I reached out to Germain Honda to help us out and they responded as we hoped they would!Bart Zimmerman took the time to give me a call and talk about my situation. I stopped in a few days later and I was blown away by the sympathy and understanding that he and the rest of his staff displayed. They did everything they could to make sure that we could get out of one of our current vehicles and into a new one that was more accommodating for our needs. Working with Bart and Chris Glover made us feel comfortable pulling the trigger at Germain due to their expertise and professionalism. I am happy to say that those factors combined with a deep inventory of used vehucles enabled us to walk away that day very satisfied customers. We will definitely visit Germain for any future needs and highly refer the dealership.


Great salesman

5
carolyn on 07/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have leased cars from Chris Glover several times. He always goes the extra mile to make the process easy. He listens to our needs and responds with great deals. Chris also follows up to make certain we are happy with car and with company. He continues to have our trust and our business.


Easy peasy

5
Amyochens on 07/12/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Chris was great! It was an easy and painless purchase used true car and was a breeze. I willl be back for when my next lease


Will Pearson

5
Comet1900 on 07/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Will did a great job of helping us find a 2013 Civic Coupe for my daughter. We drove up from Mason, about 90 miles as Will was very helpful. I would highly recommend working with Will.


Awesome service

4.8
kathy lee on 07/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We bought 2 cars from him within 6 months and he was awesome!No pressure and very friendly service. Also, he tried to find better rate with faster service and we were very appreciated it.


Quick and simple

4
1buckeyefan on 07/05/2016

Customer Service: 3.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

I was very impressed on the quickness of the deal. We didn't have to haggle back and forth. The only issue I encountered was that not one employee knew how to enter me into a contest that the dealership was having in the lobby. I asked three people not one knew anything, nor did they offer to find out.I was also very disappointed that the dealership didn't fill up the vehicle that we purchased. I drove it off the lot with only 1/4 tank full.


AWESOME SERVICE - Great people!

5
Rausch on 07/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had the pleasure of working with Salesman Gordon. He was very pleasant to work with and did not make us feel pressured into purchasing. He was attentive to our needs and payed close attention to the questions that we were asking. I would recommend the dealership and Gordon to anyone in my friends and family who were looking for a great deal and a great salesman.


My Needs Came First

5
Penny on 07/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Gotta tell you... I dreaded the thought of going to a dealership to by a car. The first day of the search I found a car I liked but the hour long pressure from the dealer to buy on the spot made me walk away and not look back. The next day I went to Germain Honda of Dublin and met Saqib Naeem, I told him what I needed and he listened. Saqib spent quality time showing me a few cars that met my needs. With no pressure I thanked him and went home. There was no need to go to another dealer, I was sold on Germain. I contacted Saqib a couple days later with another list of cars that I wanted to look at. That sweet man patiently showed me the cars and together we found exactly what I needed. I'm thrilled with my new car (but not as much as my new teen driver is!). Head on down to Germain Honda. Ask for Saqib and tell him Penny sent ya!


Honesty, integrity....inspiring

5
Beam's Honda on 07/01/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Greg is my Angel...He took what was a difficult circumstances and turned it into a wonderful experience.He has high character like no one I have ever dealt with in this setting.There are not enough words to compliment Greg. I would send anyone to him and know their experience would be honest and they would feel well cared for.He is a one of a kind salesman and person !He has earned my loyalty and respect.Greg is the gold standard for his profession and for human beings in general !


Great customer service

5
john81 on 06/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We came in to Germain Honda because many of the best priced Accords we found online were there. We ended up working with Will and had a great experience from start to finish. After finding the right one the sale and finance process was pretty straightforward with no high pressure bs. If you want to be treated right, come here.


Very Invested!

5
LoveOurCR-V on 06/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My hisband and I started looking a second car soon after we got married. We met Saqib during our first visit to Germain Honda and told him what we were interested in. We didn't buy a car right away, but when we came back the following week, Saqib instantly remembered us and even had a few suggestions for test drives. Within an hour, we had driven three CR-Vs and found one we absolutely loved. Saqib made sure we got the car we wanted at a great price! Thanks for your hard work, Saqib!


AH...MAZING!!!!

5
mycarmybaby on 06/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I cannot believe how easy the process was for us to look at cars and purchase. Saqib knows his stuff and was never once pushy. Recommending all my family and friends to come here and see Saqib!


Ask for Isiah

4.8
BIGNIC on 06/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I took my wife in looking for a new pilot. In the process we went over to the used car side (I'm cheap) we were greeted by Isiah. He began talking with us about considering a used vehicle. As I was sitting in his office I saw a Ford Mustang Convertible. I knew my wife wanted a convertible. I told Isiah "If you can get me to this number, I will buy this for my wife today" Not only did he make it happen, I somehow left with a new CRV as well. When you make your first visit, be sure to ask for Isiah. He will take care of you.


Best Car Buying Experience Yet

5
MrsBanksRN on 06/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came in knowing what car I wanted to look at. I talked to a rep and she scheduled me with Woody. He called me the morning of the appointment to confirm so he could get the car ready for a test drive. He was friendly, courteous and knowledgable. I loved the car on sight but I loved it even more after I test drove it. Woody made the process quick and painless. I would highly recommend Germaine Honda of Dublin and I would suggest working with Woody if you can. I love my car. Thank you Woody for all you did.


overall great experience

5
AccordLover on 06/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I hate purchasing cars because dealers always find a way to under deliver.. I figured this experience would be the same. I came in and was approached by Mr.Rivers who turned out to be the most honest salesperson imaginable. He fought hard to get the deal I wanted and after dealing with him, finance fought hard to lower my interest rate to make my payments better than what I was expecting. Got the car I wanted for the right price. If you're in the market come see Kris!!!!


the brown car

4
Jojo85 on 06/29/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 3.0 Overall Experience: 4.0

I went not knowing if i would buy a car, and left 5 hours later with papers signed. I bought the only brown Honda civic in all of columbus! I was happy with my purchase.


Great Experience

5
Hondalover on 06/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was a great experience Woody wasn't pushy and took his time we drove 4 cars until we found the right one. I recommend woody and germain Honda.


Awesome experience car shopping!

5
Car shoppin mom on 06/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My sales person took the time and had loads of patience and knowledge - which was much needed shopping with an 18 yr old.,


Isaiah and Ryan

5
Elizabeth Belin on 06/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased a 2013 Nissan Maxima that I saw on the company's website. Once I inquired about it, I was contacted by Jessica - no high pressure sales (which was very much appreciated), I was ultimately put in the hands of Isaiah. He let me have the time I needed to test drive the car. The process was smooth and the transition to Ryan, the finance manager, was seamless. One of the quickest transactions that I have had in my 28 years of buying and selling cars. I would highly recommend the sales and finance teams. Thank you for a great experience.


Great service

5
procar on 06/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought my first car from here, and received excellent service and personal attention. In addition, they have the largest variety of cars that I have seen in the Columbus area.


excellent service

5
gur on 06/27/2016

Customer Service: 5.0 Overall Experience: 5.0

We have come back to your dealership back within a year. We have dealt with expert, professional and very friendly staff. Eric Taylor has been a wonderful dealer, very professional and is to the point. He never wasted our time and gave us the facts! We truly appreciate this experience and promise to keep coming back.


Awesome experience

5
jackets01 on 06/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had an awesome experience with the sales team! Find John! He is the man to work with! Everyone there was very nice and helpful and went out of their way to make sure you were taken care of, but John stands out the most. He was far from pushy, did not try too hard and basically let us guide how things went adding his advice and 17+ years of experience whenever it was needed. I never felt like he wasn't being upfront or did not have my best interest in hand. He really went to bat for me on my trade in and my final purchase price. Overall I could not have asked for a better salesman. You would be crazy to not work with him.


Great experience and very knowledgeable staff!

5
Kwitt on 06/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bob Daniels and Ryan Cox were very professional, knowledgeable and courteous. I will definitely purchase another vehicle from this dealership in the future.


Happy and Assured

5
Craig D on 06/21/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife had purchased a 2012 Pilot from Germain. I was in the market for a new car. After much research, we wanted to try Germain for a new Civic. We received a kind welcome from an unassuming person named Greg Kimbro. He quickly and comfortably identified our needs and wants and proceeded to show us his inventory. We were allowed time to drive the car in private.Upon our return, my wife began to share the results of her research on the Civic. What impressed me most was how Greg maintained his focus on my wife and conducted business with her. Our previous experience had her dealing and the sales person then turned their attention to me, in essence negating her and her hard work. For Greg's part in this interaction, we give our sincerest thank you.For the time we dealt with him, Greg Kimbro was professional, attentive, and anticipated our needs. I would recommend him to anyone and will do business with him in the future.Sincerely,Craig Dixon


Grateful

4.8
Kare51 on 06/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

For the second time I was treated with respect and dignity at the Dublin Germaine dealership by Frank. He and the financial manager Marchello put me in a 2016 Accord when my credit and financial situation was less than perfect. They understood my situation and treated me with respect and have given me hope for my future financial improvements. I highly recommend this dealership and team. See Frank and Marchello. Thank you both you have made a difference in my life. Karen Kuhlmann


Best experience

4.6
Miczane27 on 06/16/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

John was very personable, not dramatic, forthcoming, honest and just a joy to deal with. Was handled with the upmost respect and kindness without the All too common smoke and mirrors. It was actually a delightful experience, unlike most other headaches involved with the pressure and pushiness of buying a new car. In a thorough, timely fashion he took care of every nessecity. Thank you John, so much. Steve


Best sales experience in years!

5
Tperry33 on 06/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stephanie Hausherr new exactly what I was looking for in a new Accord per our conversation in the dealership and went the extra distance to make sure my needs were met. Not only was I impressed by her knowledge but her service and commitment to provide a quality experience far exceeded my expectations. I will buy and refer all my Honda purchases through Stephanie moving forward!Thank you!Travis Perry


Chris Glover - The Best Sales Guy in the Business

5
KSCOTT on 06/13/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Love the dealership, but more importantly, my sales guy, Chris Glover makes the process so easy for me. I have leased 3 vehicles through Chris and will continue to do so in the future. He listens to my needs, helps me understand the latest and greatest with each of the vehicles and makes the process so easy for me.


Great Experience!

5
Bunn3183 on 06/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mr.Glover was phenomenal! Would buy from him again! Very honest and helpful throughout the process! If you are looking for a Honda at a great price purchased for great people go to Germain Honda of Dublin!


Love my FIT

5
drl on 06/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Had a Civic, but wanted to get my bike in back so chose a FIT this time. Love it--fun to drive--gets good mileage per gallon. This is the second time I have worked with Chris Glover and have enjoyed working with him. Will seek him out when this lease it up.


Professional, Personal and Gets the Job Done!

5
kscott4718 on 06/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just leased my 3rd Honda through Chris. His knowledge of the vehicles, the buying/lease process and his willingness to listen and understand my needs keeps me coming back. I will always rely on Chris for the service I need.


My sales guy ROCKS!!!

4.4
sheltonsm04 on 06/12/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

If you're looking for a sales person that is here to help you, then contact Chris! This is our 4th Honda with him and I will always, ALWAYS go to Chris! He knows the business, he knows his customers and he will help you get the vehicle you need and want when you want it!!!


Great experience!

5
melronels on 06/11/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This was the least stressful car buying experience we've ever had! Chris Glover was extremely patient and talked us through so many combinations of buying new or used, leasing, trading in a car, etc. He seemed to care more about finding the right option for us and less about making a sale. We will definitely be back to see him next time we buy a car!


Friendly staff and a pretty good deal.

4.2
carguy3333 on 06/11/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I arrived during a time I had scheduled for an appointment. I was greeted quickly and able to test drive the car after just giving my insurance and drivers license info to the sales person. Was interested in purchasing the car. Not much negotiating on the price. After looking for similar cars in the area this was on of the better prices. Was also given a perk of getting some small scratches and paint defects fixed for free. Staff was able to help me out with financing and fitting the correct loan into my budget. No high pressure felt during the sale. There is going to be a pitch for extended warranties and protections for the vehicle. This has happened at nearly all dealers I have been to when buying used cars so I was expecting it. I understand this is could be the right choice for some people but take a second and do the math. My insurance offers road side protection and many of the perks that were offered, so there was no need. Again there was no sense of pressure during this, although if you are interested don't take the initial offer, if the car price doesn't have any wiggle room these add ons are always negotiable. So far I'm pleased with my experience. I was in and out with my car in under 4 hours.


Quick and kind service

5
Julia Oller on 06/11/2016

Overall Experience: 5.0

Kris Rivers walked me through the process of buying my first car without overly pressuring me or tacking on extras I didn't want. I left Germain with a great deal and a good experience.


Great experience!

5
Carguy123 on 06/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the least stressful car buying experience we've ever had! Chris Glover was extremely patient and talked us through so many combinations of buying new or used, leasing, trading in a car, etc. He seemed to care more about finding the right option for us and less about making a sale. We will definitely be back to see him next time we buy a car!


Hassle Free!

5
Courtneyhusk on 06/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My purchase was quick and easy. So many other salesmen are pushy and it's a constant debate. Chris got me exactly what I wanted and made me feel very comfortable with my decision. I will continue to be a customer of his and won't go anywhere else.


Best overall experience!

4.8
Tsm on 06/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Not only was Marvin the absolute best sales person to deal with, he understood my needs and dealt positively with my high standard for detail. Many times I looked to him for guidance, honesty and action! Thanks Team Germain...will see you all again!


Comfortable Clean Professional

4.8
Dhentz85 on 06/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Sales didn't push anything I didn't want and finance wasn't trying to bully me into things I didn't want. I enjoyed my first experience buying a car!


Great easy buying experience!

5
Smith1990 on 06/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great friendly staffing made looking for a car easy, comfortable and hassle free! Great First time buying experience! Bought a 2013 Honda Civic top of the line that beat all other deals found around the area


Would definitely buy from Chris again!

5
23winaton on 06/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Chris was very helpful and didn't pressure us at all. I would buy from him again! He is there for the customer and very knowledgeable.


My first encounter was not all that great

2.7
ChakeyA on 06/04/2016

Customer Service: 1.0 Pricing: 5.0 Overall Experience: 2.0

I visited Germain Honda of Dublin on Memorial day and had the opportunity to work with Kevin. He didn't seem too interested in providing me with his time. I had asked for my car to be appraised and it was not done. I was shown one car and we spent Zero time talking about options and other inventory within my price range. Although I was really annoyed with my first experience at this location, I later returned just 5 days later to work with another salesman and received excellent service and left with a car I fell so inlove with. From all the reviews, Kevin seems like a very nice guy who does his job well. However, my experience with him could have been better.


Recent Used Car Purchase

5
Sgardner on 05/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I just recently purchased a used 2013 Honda Odyssey from this dealership and the service I received was exceptional. Kevin Larivee was the sales person I worked with and I highly recommend him. He was personable, nice, respectful and insightful. I cannot say enough about the experience that I had from this dealership. I will continue to service and purchase my vehicles from them. Thank you so much for the great service!


Great price but long wait

4.6
NewCivic on 05/31/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

I had a great experience with the sales associate, Isaiah, who went above and beyond trying to find a car that matched my taste. After agreeing to purchase a car, the only hang up was waiting for over three hours to meet with the finance associate. It was, however, Memorial Day, so I'm sure that our experience is an exception to the norm. Overall, the dealership was very helpful and had fantastic prices. I would definitely recommend Germain Honda of Dublin!!


Great service and great price

4.8
Newstudent on 05/31/2016

Customer Service: 5.0 Quality Of Work: 4.0 Pricing: 5.0 Overall Experience: 5.0

This dealership had a great selection with very good prices. Isaiah was fantastic! Very helpful and informative. We really appreciated his professionalism and patience. Will definitely be looking for future used cars here.


Couldn't be more pleased with our salesman

4.2
CRV123 on 05/30/2016

Customer Service: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

We came in this morning after checking a few prices online to see what we could see. After a couple test drives, we just hadn't quite found exactly, or quite close enough to what we were looking for. Chris was able to work with us to the extent that it broadened the number of cars in our price range, assisted us further in exploring options, and in the end, we were able to drive a car home today. Overall, we had a wonderful experience working with him, and truly feel that he did everything he could to create every possibility for us, and we honestly feel that we left with more than we thought we were able to get. Thanks Chris for making this a honestly positive car buying experience.


$31,525

Mileage: 5

Color: CHAMPAGNE

Transmission: Automatic CVT

Body Style: Sedan

City: Dublin, OH

Engine Type: 1.5L I4 16V GDI DOHC Turbo

$21,755

Mileage: 5

Color: RED

Transmission: Automatic CVT

Body Style: Sedan

City: Dublin, OH

Engine Type: 2.0L I4 16V MPFI DOHC

$32,770

Mileage: 5

Color: WHITE

Transmission: Automatic CVT

Body Style: SUV

City: Dublin, OH

Engine Type: 1.5L I4 16V GDI DOHC Turbo

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