Germain Honda of Beavercreek

Thanks, Ed & Germain Honda!

One of my least favorite things to do ever is shop for a new car BUT this time was different. Ed was the most helpful salesman I have ever dealt with!

battery warranty

When I purchased my 2010 Odessey Honda from Germain Honda in Dublin Columbus, in 2013, a new battery installed. They did not provide proof of the new battery.This month (Oct, 2016) I took the car in to Germain Honda in Beavercreek for battery replacement because it was a Honda battery. It said it is a honda battery of 2013 and 100 months limited warranty.But at the service shop, I was informed if I do not have the proof of purchase of the battery, they do not apply the limited warranty since some people fake the sticker. I must ask, why label a battery in the first place if you cant trust it?I was simply disappointed the warranty is not offered because you distrust your customers.

Best Car Buying Experience!

This was my first car purchase, and it couldn't have been easier! Scheduling an appointment to look at the car I was interested in was a breeze thanks to Melissa in the internet sales department. The car was pulled up and ready for me as soon as I got to the dealership. Ed Horton was my salesman and he was amazing! So knowledgeable of the car I was looking at; from the pricing, warranty, and all of the bells a whistles of the car. This was a fast and easy transaction. Pricing was great and the service was amazing. love my 2016 HRV!

Professional and Excellent Customer Service - ALWAYS!!!!

Dan Danner is one of the people that makes his company shine. His professionalism and more than excellent customer service is very sincere. He is very detailed in explaining the detail of maintenance service performed on my vehicles. He also explains what might be expected (i.e., tire tread wear) in the upcoming change of road conditions.The people who answer the phones are very courteous.The mechanics that perform the maintenance are great, too. I commend their great skills in what they do. Also, thanks for the extra step in protecting the interior.The facility is clean. The best thing is that there is hot water in the restroom!

Deception as a Tactic

I just wanted to share with you my experience I had at this dealership on 10/17/16. It was the worst car buying experience I've ever had. I was interested in a 2016 Accord LX and found it on their website early in the afternoon for $23,840 ($21k with discounts) and immediately called to schedule a test drive. Stacey scheduled me in for 5:30 and when I got there, he was busy. That's not a big deal, so I ended up working with Stephen. Before I took it out to drive, he informs me that this Accord LX is "special." This car has several dealer options installed that brings the price up to $29,900! That price was not advertised, nor noted on the website! After discussing with him how wrong that was with that DECEPTIVE RUSE by your dealership, he went to talk to the manager, and he comes back and says "they feel terrible that I feel DECEIVED" (no admission of mistake or apology) and also said the price of the car will be at $24,500; basically discounting the dealer options off the car. I believed that was fair and proceeded with the test drive. After determining this was the car I wanted, we ran a credit app and numbers for a lease and for financing. When I reviewed the sheet, it had the accessories at cost (about $4,700) included in price of the car. That's not what Stephen told me before I drove the car, he said $24,500 (before the accessories, they did reduce price to $21,899, essentially the advertised discounts from the website.) Then on top of that, if I decided to lease the car, he said the options would have to come off the car?! Honda is advertising a lease special for this model. They are promoting this 16 Accord LX, options should be on the car as well as honoring the lease special. The lease payment presented to me from Stephen was way off what I calculated using the lease payment calculator on Honda's site and they said the lease special wouldn't apply because of those options. He did come back with a "back up plan" offer for a 2017 Accord LX because he could not get me the 2016 Accord LX at the discounted advertised price. That was not the car I came in for!This whole situation was set up with FALSE ADVERTISEMENT on the website. I would've not even come in knowing that. Then they said they would work with the advertised price; then added the accessories at cost in at the table; adding up to TWO DECEPTIONS. I took screenshots of the car listed at $23k and now as of 10/18/16, it's listed at $28k. I'm glad they covered themselves and adjusted the online ad.Worst. Car Buying Experience. Ever!

Painless

I received a notice for a recall on my passenger side airbag inflator. I called Germain Honda, they ordered the part and called me back to schedule an appt when it arrived. I brought my vehicle in and the replacement was taken care of in less than an hour. The waiting room was comfortable with coffee, water and some homemade snacks and fruit available. They even did a free 24 point inspection and went over everything with me. I highly recommend this dealership and will continue to bring my vehicle to them.

Mistake made

My review was not right I selected all 5 stars on my first review. Don't know what happened the way I was treated was worth all 5 stars.

Great Customer Service

Stacy was very helpful in assisting my decision making. I knew I was going in with the intent to buy a car, so I just really needed to know the options. He explained everything to me and helped me figure out. Ted was helpful with the final sale, and even gave me some tips on living with teenage drivers.

Great buying experience

Sales rep, Ed Horton, did a great job and is very knowledgeable regarding the vehicles. Finance rep, Stacy Ferrence, made closing easy, professional, and fast. Thanks for a great buying experience.

Great all round service

The day I went to look at a Honda I was just planning on looking not buying, but Ed Horton was so knowledgeable and answered all my questions that I knew I did not want to look anymore. Honda's warranty is great as well.

Above and beyond

The service writer knew right away that we had a serious engine problem and got us in and out with a loaner in about a half hour. We didn't have an appointment. After the repairs were made, we felt some weird steering problem and took it back in. The dealer didn't charge us any more for the rental and found and fixed the problem. The extended warranty saved us big time and has more than paid for itself

Awssome experience!

I knew exactly what I wanted and Stacy went to great lengths to help me leave with a Honda CR-Z. We had many laughs and he made my car buying experience a lot of fun!

service by the best

Over the 140000 miles I have had my chance to be unhappy with both normal scheduled work{lube oil change tire rotation Etc.}and 1 factory recall.I am pleased to say each time I was in for service It was timely , prompt an clean. The invoice was always close to price quoted.and the interior was as clean as when I arrived. I am amazed at their continuing ability to get it right every time.I have dealt with 4 to 5 service writers and each one is knowledgeable about their product and know how to explain what is required to accomplish the proper outcome.It is a pleasure to do business with good people you can trust!

new car

Everyone was friendly. I have had the HR-V EX-L AWD navi a little over a week. I like all of the features so far.

Purchase of 3 Honda Pilots and all of my service

I am thrilled to buy from Germain Honda of Beavercreek. The ONLY thing keeping this dealer from a 5th star is basically the same issues others habe mentioned. Trade-in-value is not where I'd expect it. It seems that they begin with an outrageously low number and anyone who is in the "know" understands negotiating, however be a little more realistic up front so as to not offend the customer, i took it in good stride and absolutely EVERYTHING else was terrific. From the sales team, finance department, service, parts and the cashiers in the back, I have yet to have a poor experience at Germain. It is the reason I keep going back for new cars and for service even though I live in Washington Court House, OH. Just work on the trade-in value in the future especially given the loyalty (rare these days) and the efforts to secure my current Pilot via trade-in (phone calls, which I do not mind). Keep it up, I look forward to my next Pilot purchase - especially since Honda went away from the boxed look in the rear!!

Thanks!

Excellent experience - thank you! My wife and I appreciated the time you took to explain options and your friendliness and customer service orientation during our visit.

Good but Low ball offer for trade in

I found a 2013 Honda Accord Coupe listed on Car Gurus, that this dealership had. It was a good price for the condition and mileage that the car had. The staff seemed very friendly and attentive. I was able to get an extra $400 off with the internet deal. But that is as far as I could get. They were unwilling to budge even $50 more on price. I wanted my payments right at $200 a month or a tad under for 60 months. I have limited credit. so I knew it may be a bit of a challenge. They got me financed with payments at $212/month. That was with $5000 down and $3500 for my trade. I wish I could have got at least $4000 for my trade, they initially tried to Low ball me with a $2800 offer. I was told this was the Edmonds.com trade in value. It was in fact the low end for a trade on that car, however they failed to take into account the condition of my trade and the low millage my trade had. when I got home I put it all the information into Edmonds and found a trade in value around $4300. Checking the dealership website they are listing my trade in at a price of $6800 and change. Taking into account the good to great price I got on the 2013 Accord Coupe. Maybe it offset the low trade in offer, I don't know. I just felt they could have done a bit more to work with me to get my amount financed down to $10000 Even. The actual amount was closer to $10900. I did find the sales guy I was working with to be very pleasant and personable. He explained in detail all the features of my new automobile. and made sure all my questions were answered. The Business Manager/Finance guy seemed pleasant He was upfront with me about the extra coverage I did not need such as "gap". He pushed hard for the extended warranty. He made a good case for buying it. I explained to him that there was a reason I was in a Honda dealership and not a Chevy or Ford dealership. My family and I have had great luck with Honda from a reliability stand point. and I hope for continued with this car. Overall the dealership was clean. well laid out and organized. The staff seemed very nice and professional . I would recommend this dealership to a friend,

1st time Honda owner

Thank you Nathan Pence for helping us through the process of obtaining a 2016- CR-V. We absolutely love it. Love the color and you were very helpful. Thanks again and when we are readyfor a new car In the future, I believe Honda will be the first place we come.

GREAT experience!

Recently decided to trade in my '14 CRV lease towards the purchase of a new '16 CRV. First conversed with Mary Hall, one of the "internet specialists", to see if it was worthwhile considering I still had 13 months to go on the lease. Let me tell you, Mary and Germain Honda bent over backwards to work it out so I didn't get penalized for breaking the lease early. No other car dealers were willing to do that. (I was actually considering some other brands of vehicles. I know, shame on me)Anyhoo, I made arrangements for an appointment to speak with a salesperson and had the good fortune to be introduced to Trey Bauer, an extremely pleasant and professional young man. I have a very busy work schedule with limited spare time and I must say that Trey and Ron Behymer, the financial guy, went above and beyond to work with me to get me in and out as quickly as possible. Thanks, guys! I am very well-versed in the new car buying process, having bought probably more than I should have over the years, (actually decades - I'm old plus I have a weakness for that new car smell and things being under warranty) and I have to say this has probably been the least painless new car purchase I have experienced to date. Thanks again, and kudos to everyone I worked with at Germain. Like Arnie says in Terminator I . . . "Ah'll be back"

Maintenance

Had a few concerns and I needed an oil change. Was quickly taken care of. Michael C. Harris was my service advisor. He kept me posted on the progress and what was being done on my vehicle. Had to wait a little while, but the waiting room is customer friendly. Coffee is provided along with cookies and fruit. I am very satisfied with the service I received. Also, I don't know her name, but the lady I paid was very nice. Thank you

Inexperienced car buyer BEWARE!

I am a single, 60 year old female and my experience was nothing short of a nightmare. No need to go into the gory details. Suffice it to say, make SURE you bring someone who knows the "ins and outs" of trading in your old car and buying another. I was pressured and overwhelmed by their sales and finance person. I felt like I was in the Twilight Zone. In the end, I was able to get out of the deal that was made that day and buy an older used Honda that I could afford and was satisfied with AND financed by the bank I had chosen ( which I told them in advance but they ignored). My part in this nightmare was being naive and inexperienced. PLEASE make sure you take someone with you that knows how to be firm and deal! I will never go back to Germain Honda.

Great customer service

Bought a Nissan Maxima from the used cars and I couldn't be happier. My sales guy was Nathan Pence. He was awesome, got me a deal a couldn't refuse and made me feel great about my decision to buy my car. He was patient with me, because I do take a while longer than most to make a decision. Very satisfied with my experience at Germain Honda. Thanks again!

Wonderful dealership and salesman

We contacted Germain Honda to let them know we were in search of a new Honda Pilot. They connected us with Ed and after sharing what our needs were Ed took care of the rest. Very wonderful saleman to work with.

Wonderful dealership with excellent service

I had a wonderful experience with Germain Honda. I usually deal with another Honda dealership and was not looking forward to purchasing a new car. I was pleasantly surprised with the whole buying experience. My salesman, Steve, was amazing and knew every detail about the car and was able to clearly show me the differences between buying and leasing. Leasing has never been explained so clearly to me before! My finance guy, David, was so patient and kind. He explained all the options and what every single number meant on every form. He made the process so much less intimidating. Both Steve and David have a symbiotic relationship that comes from sharing a similar life view. They both value people, not because the people represent money,but because they really like helping people. These guys made the car buying routine a joy. Thanks Steve, for finding me the perfect car! Thanks David, for helping me navigate the paperwork.

Great!

Our salesman was Nathan pence. He was very personable and kind. The entire staff went above and beyond! Would most deffinatly recommend this dealership to anyone!

Great custumer service from the time I walked into the door

I purchased a Honda CRV over the weekend. I visited the dealership on a Thursday after communication on the Internet with one of their Internet Salespeople. I met with my sales person, Lauren, and expressed to her what I was interested in. She had a car available for me to test drive. After driving the car I explained to her that I had two other cars I was going to test drive before making my decision. She answered all of my questions about the CRV. Although she did ask me what they could do for me to get a sale that day, she respected my decision that I was going to wait. On Saturday I went back and ask to drive the car once again and also asked about a certain color. After a second test drive, I told Lauren that I was ready to talk numbers. I was pretty satisfied with the initial offer that was presented to me but was not in agreement on the trade in offered for my other car. After a few more offers and counter offers I decided that I had a deal that I was satisfied with. I also like that there was not a lot of pressure to buy the extended warranties that you get a lot at other dealerships. I also liked the fact that I could take care of my loan from my local credit union right at the dealership. Ted did a great job of taking care off all the details for me.I thought that Lauren did an excellent job in treating me as a valued customer. I will definitely go back to Germain in the future.

first time buyer

Went to get my first car and was very surprised in how patient and friendly and how he kept me updated on everything that was going on ! I would defiantly come back for another car !

2nd time buying here.

We wanted to trade our 2015 Pilot, which we loved, in on something a bit smaller, a bit more affordable for us. Nathan got us into a beautiful fully loaded 2016 CRV. There was a small hiccup with the battery but Nathan handled quickly and generously. We have always had very good experiences at Germain. Thanks Nathan!

Excellent Service

We worked with Nathan and he was great to work with. We were trading in one of our vehicles and purchasing two others. He was very helpful and patient with us. After we purchased our vehicles he followed up with us to make sure we were pleased with our purchase.

Best car buying experience ever!!

This is absolutely the best dealership I've ever dealt with. Trey was my salesman and I couldn't be happier with the whole experience!

Prayer answered!!

I never thought in a million years I would be able to be approved for a car let alone a newer car. But the hard work of the salesman Stacie and the finance department Dave they were able to get me approved with lower monthly payments than what I could ever imagine. The Honda Civic EX is absolutely everything I ever wanted and more.

Excellent service!!

Mark Swallow and David West were both very professional and helpful with my needs. It was nice to walk in as a stranger, but yet, get treated like family. This was by far the best auto purchasing experience that I've had. It was nice to deal with such down to earth people. Thank you so much for all that you have done! Dallas

Great people!

Salesman was very helpful when it came for my wife and me to purchase the car we had chosen. And was very patient we had a lot of questions this was our first Honda . The finance department was awesome thank you Dave West and thank you Trey Bauer our salesman . Thank you Ken R.

Mr. Pence

We enjoyed working with Nathan. He was a good listener and was very helpful and respectful of our time. He is a no-pressure salesman.

Very helpful and professional.

Have thorough knowledge of their products, and helped us decide which model of the CRV we wanted. They even found the model with our desired options and color by obtaining from another car dealer in another town. That was much appreciated! Thanks for such wonderful service!

Worth it

I worked with Ronnie in sales. He was very friendly and helpful. He arranged to get the car that I really wanted instead of settling for less. Definitely not pushy like other dealerships.

Loving my New 2016 CRV!!!!!!

I had a awesome experience at Germain Honda due to a great salesperson and a great finance person named David West.Nathan Pence is a upfront friendly, funny and honest and definitely not pushy salesperson, he made me feel like he had known me for years. He worked with me to make sure that my new car payment was close to being in the range of what I was looking at. All in he was "Wonderful" to work with and I would highly recommend my family members, friends and anyone that is interested in purchasing a vehicle at Germain to look Nathan Pence up!David West in the finance department was a joy to work with, he made the boring paperwork end of my journey very pleasant and he fitted me with a great package deal for my NEW CRV that will run the life of my loan. I truly loved the fact that neither one of these gentlemen made me feel like they were just working for a "Commission". I truly was a "valued" customer!

A great car buying experience

Nathan Pence is a great salesman. He is very friendly, kind and professional. He went above and beyond to make sure we had a great car buying experience. We would definitely buy another car from him. He will be highly recommended.

confident

I bought my Honda Accord in '09 from Germain and have had it serviced by them exclusively these past 7 years. I have always been treated with respect and the staff have always taken their time to explain any issues. I have the utmost confidence in their expertise. When it comes time for a new car, Germain is where I'll go.

Best Sales Experience

Nathan Pence is a great salesperson. He was upfront and honest through the whole sales experience. Definitely would recommend anybody that is interested in getting a new car.

EXCELLENCE

Ronnie Crain was my salesman. He allowed me to communicate with him in a manner that made me comfortable. That was important to me. I NEEDED THAT!!!!! Ronnie followed up with me when I had questions.My car is BEAUTIFUL and drives like a dream. I am very appreciative of Ronnie and the Honda staff. YOU ALL ROCK!!!!

Best Salesman

We will follow Nathan Pence wherever he goes. Best care sales guy and experience we could ever have. This was our second car purchase from Nathan in a year and a half. We will return next year when we need another car for our daughter. Nathan is funny and has a great personality! Great to work with and not pushy at all.

Excellent service and Guidance

Nathan Pence was an excellent salesman. He seemed to care very much about finding me a good vehicle that would last me well into the future. Nathan found me a used GMC Envoy Truck and it runs well and has low mileage. If you want a salesman that cares about his customers, wants nothing but the best vehicle for you and your future that will last you, then Nathan Pence is your salesman.

Excellent salesman and service

Nathan was a great salesman to work with. He was funny and really listened and care for me and my families needs in a vehicle. We ended up not settling but buying a great Honda Pilot! Thanks Nathan!

Excellent Service

Nathan Pence is very professional and patiently told me about buying vs. leasing - leasing worked better for my budget. I love my new Honda Civic!I'd recommend Nathan Pence as your salesperson!!!!!

Very personable salesman

Nathan Pence was very knowledgeable and personable to deal with. My husband is in a wheelchair and he helped me put the wheelchair in the back of the CRV twice to prove it would fit. It fit like a glove and this was a huge selling point for me. We bought the car and went into the dealership with no intention of going home that day with a new car. He sold it! He took the time I needed to go over all the functions of the car and is even willing to take the time to sync my (soon to be purchased) smart phone with the car's blue tooth system. I would recommend Nathan to you if you're looking to buy a new Honda and we will ask for him for our future purchases. The dealership was also more than fair on the trade-in of our 2007 Honda Pilot.

An Excellent Start of a New Day

I arrived early at Germain Honda for routine service. They were very thorough and deliberate in their actions. I was confident that nothing was going to be overlooked. The Germain team kept me constantly informed as to the progress, I was surprised and very relieved when they told me that a nail had been discovered in my right rear tire. They repaired the damage and possibly saved me from an unhappy future experience on some dark road late at night. The total cost of the service enabled me to depart unstressed and happy.

Excellent Service

Josh Storm and Ron Behymer were both excellent to us. I felt very safe with Josh, no pressure to go towards a more expensive car, he just wanted what I wanted. He was very helpful with negotiations, very polite, and oh so funny! I would definitely work with him again. Ron was very good. Again, he didn't pressure us to buy extra stuff that he felt that we wouldn't really want, while still giving us all of our options. Great dealership with great worker. Josh even went out of his way to come to my house for help after the dealership closed

Car shopping made easy

We were uncertain of what we wanted in a vehicle in the price range we could afford. We set out early on a Saturday morning to eliminate what didn't fit the budget, size, gas mileage, etc. Our first stop was Germain Honda, figuring there would only be a couple of models we could afford. Nathan Pence greeted us with a smile. We test drove the CR-Z and was pretty much sold, although financing with our "good" but not excellent credit was putting it out of range. Nathan worked his magic and got numbers we could work with. No need to eliminate, we were happy with the first car we tried. Nathan explained it didn't matter if we bought or not. He gets paid the same, which I appreciated his upfront approach. Nathan is a 6 star guy on a 5 star scale !!!!!1!!!

Oil change

From setting the up the exact service appointment online a day prior (tailored to our needs), to having the keys handed back to us the day of, the entire service visit exceeded expectations. Everything was spot-on. Staff was a pleasure to deal with and Mr. Duncan made sure that we, just like the car, left the Germain dealership better than when we arrived. Thank you!

Great experience at Germain

Josh was very friendly and helpful. I recommend visiting and working with him on your next purchase, especially if you dislike rude, high_pressure salesmen like I do! He pleasantly and thoroughly answered all my questions without being condescending. I even gave him a big hug good_bye. It was also nice to work with John directly on pricing. In the end, I'm happy with the value of my trade_in and the price of my purchase. I'll certainly visit them again without hesitation when the time comes.

Great Sales Person

I bought a very old car (2003 Civic LX) from the dealership. I am not a car expert and only time will say if it was a good deal. Honda Dealerships in general are trustworthy and the way in which Mr. Nathan Pence showed me the car and spoke about it compelled me to trust and buy the car. I hope the car would live up to the expectation set by the dealership.

great deal

I leased a 2016 Honda crv this past Saturday . I was very impressed with how great I was treated my salesperson was only concerned with what I wanted and help me get the right payment for me . I recommend this dealership

Oil change

The team is great and helpful. From making sure we are up to date on warranty extensions and recalls to oil changes the team makes it very easy to schedule and discuss problems. They were quick and always kept us informed even during a simple oil change.

Excellent customer service

This dealer has the best selection in town and their employees are very informative and helpful without all the "high pressure". I appreciated how everyone that had to stay late to complete our deal(including the admin assistant and the car detailers) did so with a smile on their face. And it was a Saturday night!!

Happy New HRV Owner

I cannot say enough good things about the Sales Consultant that I worked with, Ronnie Crain. He was very patient, kind, and kept my best interest in view. I worked with him for several months trying to decide on the car I wanted, as well as the timing in which to make this decision, and he was most patient and NEVER "Pushy" which would have made me go elsewhere :-) just saying! He made sure to let me know when they had a car in stock that he felt would meet my needs based on what I had shared with him. His customer service was exceptional and he is a great person as well as a salesman! I would recommend my closest friends and relatives, as well as anyone, to go see Ronnie if you are looking to purchase a new vehicle.I don't want to leave out, David West, Financial Manager, as he promised this to be the most stress-free, relaxed, and fun closing on a car ever... and I must admit, he delivered!!! He made sure to take care of my paperwork, as promised, as quickly as possible, as they were extremely busy (Signs of good customer service). The entire staff was friendly and many spoke to me as i waited and offered me something to drink... a great experience over-all.

2015 Honda Odyssey - Germain Honda

Very good service, friendly staff, and a nice facility. The process was smooth, understandable and they didn't try to include all the extra charges some dealers do.

Best salesperson brandon ever, and finance director ever

It was a great experience with this dealership. Had visit two other Honda dealership in the dayton area and they could not stand up to nice and friendly treatment that i recd at this dealership.great experience.

Buying my first car

I had a great buying experience at Germain Honda. Germain Honda was the first dealership I visited to test drive cars. Nathan Pence found a CRV and a HRV for me to test drive. I fell in love with the HRV. Nathan took me inside and we sat down to talk about numbers. Since this was the first car I was buying I wanted to shop around to make sure I was getting exactly what I wanted. After doing so for a week I went back to Germain Honda. Nathan made sure the car I was interested in buying was on the lot before my arrival. During the buying process Nathan only had my best interest in mind. He made sure I got exactly what I wanted. I left that day a very happy customer.

Delighted hot momma with my new "Red Honda Accord Coupe!"

Since last year, I had been having thoughts of purchasing another new Honda vehicle as my CR-V is ten years old but still a great car (which I kept).My buying experience was overall painless. I was extremely impressed with the utmost professionalism of my sales consultant, Nathan Pence. Immediately upon entering the showroom, I was warmly greeted by him. Mr. Pence was very patient and eagerly supportive of my car needs and the numerous questions I had making the entire process less burdensome especially since I haven't purchased a car in ten years. Mr. Pence was committed to ensuring I was familiar with various features of my new vehicle. Much of his valuable time was dedicated to presenting me a thorough overview of the dashboard and electronic features which he was quite knowledgeable. We linked my iPhone, entered some of my favorite radio stations, setup driver's seat adjustments, etc. At some point, I became overwhelmed with all the information related to the electronics that I requested to come back another time to review additional information. Mr. Pence was greatly accommodating and we scheduled an appointment to do so. My overall experience and the various staff members that I interacted with at Germain Honda of Beavercreek were needless to say quite enjoyable, polite, and helpful! I most definitely would highly recommend family and friends to shop Germain Honda of Beavercreek for their next experience in buying a vehicle!Mr. Pence - Thank You very much and I greatly appreciate all your efforts in making my new car buying experience a pleasant one!! I look forward to doing business with you in the future!Happy Customer ~ Bobbie B

Great customer service

We found a vehicle on the Carfax site we were interested in and contacted the dealership for more information. Stephen Burden was extremely helpful and informative. We opted for a vehicle that was closer to home (Chicago) but were very impressed with the level of professionalism. Thank you.

Bought my first new truck!

Couldn't be more happy with the buying experience that I had with Mr.Pence and the great people from Germain Ford of Beavercreek! Will be a return customer!

Great Car Buying Experience

From the shopping, to the numerous questions that I had, and even the financing, I had a great experience at Germain Honda/Ford and most of that was due to the wonderful service provided by Nathan Pence. This was my first car buying experience and he made it a stress free and easy process. He went above and beyond his duties to make sure everything was taken care of!

Great experience

This was a great experience frim start to finish. . They even called me the next day to tell me they found a better deal in the financing. Nathan was great to work with from the first time we called and even stuck around with us after they closed to make le sure we were taken care of.

Got the car I really wanted for a great price!

I had a really terrific experience. Brandon was the gentleman who helped my husband and I. He answered all of our questions, knew our budget and worked with it and really took his time with us. He was extremely considerate and knowledgeable! I would recommend him to anyone! The only reason this review did not get 5 stars is b/c of how Richard handled our "extra warranty". Although he was very nice, my husband and I had told him multiple times we did not want any extra warranties, services, etc. and he promised our payment would not go up, which it did b/c our bank was going to give us a great APR, so the payment would have been even lower than what was guesstimated to us originally. We were not really told until the end how much the payment would have been without the extra services etc. Richard knew we had just bought a house last fall, so we were really watching our finances and did not want anything extra. This is always the part of the sale my spouse and I loathe b/c it seems like we don't really leave getting what we intended. The price of the car was great, the trade in amount we got was great, our salesman Brandon was great, but the warranty and service push that we had said no to several times was very disappointing (especially when your 7 year old is with you and is wanting to go after 4 hours there.) I understand these guys have commissions to make, but the customer should be the number one priority and if they say no, a no should be accepted the first time!! Especially when they already know you have a budget and just bought a home!

Great Service, Even Better Price

I inquired through a form on the website about an Accord, and Brandon Shaffer (our salesman) contacted me almost immediately. He was extremely helpful. I had done the same with White Allen, Voss, and Castucci, and none of them showed the same customer service as Brandon at Germain. They weren't bad, just not as good. Brandon started working for me right away, and besides the great customer service, Germain's prices were significantly lower. So, Brandon got another sale. This is our second Accord from Germain (formerly Hidy). Thanks, Brandon, and thanks to his manager for a reasonable negotiation!There was only one issue that has me a little upset. During the financing meeting, (the warranty pitch), we were explicit in not wanting to purchase any additional packages, but in the end we purchased one. I think the wording was a bit confusing. It was an additional $782 I didn't want to spend, but we did. I wish that would've went a little better.

Comfortable relaxed purchasing experience

Facilities were clean and comfortable. Staff were friendly and helpful. My representative was Josh Storms. He was friendly and professional. We were able to quickly arrange a test ride We left and did some comparison shopping on competing vehicles. During that time Josh followed up with us on any questions or concerns. We made an appointment for a second look at the Honda and checked out some details we wanted verified based on our comparison shopping. We had Josh write up a purchase offer. We made a counter offer. They countered that offer with an acceptable offer. We were able to close and drive the. Vehicle home with a full tank of gas that same afternoon. Before we left Josh asked us a series of vehicle preferences like door lock/unlock drivers side or all etc. he then preprogrammed the into the system and showed us how to access these preferences. If you are not familiar with the advanced features in new cars this really helps until you can delve into the owners manual and work out all the options available.

Great experience,excellant service

My son's lease was up and Nathan worked with us and set everything up and made it possible for him to get another car with no Hassel or worry it was a relaxing experince. There were some minor paperwork issues I called upon Nathan a couple times and he was so nice and helpful fixed the issues right away. I would for sure send anyone to purchase a vehicle from you everyone we dealt with was awesome!

Disappointed

Was told by the salesman that they were only doing a soft pull on my credit. I was alerted later that day that the dealership actually did a hard inquiry. Contacted the general manager twice and got no response as to why this is practiced. Went to another dealership and ended up purchasing 2 vehicles. I'm sure glad I didn't waste my money at Germain and will not be going to any Germain dealership again.

Great experience & Excellent service

I am so glad my family & I came to Germain the people are super friendly & I got excellent help from Nathan ...if it wasn't for his help I probably would be car shopping still...Thank you so much again for all your help ????????????

Easy , no pressure experience

We found the car using Carfax, it was in our price range and met our physical needs. Nathan was knowledgeable and kind. He understood our needs and went the extra mile and got soaking wet in a rain storm. Thanks Nathan, I'm waiting for tickets to your performance.

No sale, but excellent customer service

Dealt with Mark Swallow and Tony Zaikoski regarding a new car. They took a lot of time with me and there was no pressure. It was nice to be able to talk openly regarding final numbers. Unfortunately they couldn't match another dealership or else I would have bought with them. I actually considered spending more in order to work with these two gentlemen. Highly recommend them!

Fantastic! Highly recommend

Nathan and Stacey guided us through the car buying process and accommodated our family full of screaming toddlers. Excellent customer service from two great guys!

Happy Customer

I will start off by saying I love my car. When I came into Germain Honda of Beavercreek I wasn't quite sure what to expect, but I have to say I was very pleased with the level of service that I received. When I came into the dealership, my grandma and I was greeted by Nathan Pence. I knew at this time that I was looking for a small car that would be safe and reliable, but beyond that I was unsure of what car would best suit me. Looking at the lot, there were so many cars. I was a little overwhelmed wondering how I was going to narrow it down with so many options to choose from. Thankfully, Nathan is very knowledgeable about what he does. We sat down with him and started to discuss what things I was looking for in a vehicle. Nathan took this time to open up a website that showed the vehicles on the lot and they were categorized by the features you want like price and mileage. That was such a big help. While we were looking at the site, Nathan was very prompt in lining up cars for a test drive as well as providing the Carfax report for each car I looked at. The cars I drove were all very nice. They were clean, drove well, and Nathan was very helpful at showing me things about the car. Like how to adjust the steering column, mirrors or answering any other questions I had (which I had many). Doing a ride along with him was very comfortable as well, which for me is saying something because I get nervous driving with new people. He is very friendly and personable. Because of him, I found the perfect car. The moment I walked outside and saw a beautiful blue 2008 Honda Civic LX, I was pretty excited. After I drove it, I knew I had found the one I was looking for. It was a great experience, the people who work there are very professional and I look forward to continuing business with them as I will take my car to them for all my car maintenance needs. Again I am one happy customer and I thank you Mr. Nathan Pence.

Ask for Nathan

I had made an inquiry on line in regards to a vehicle that sparked our interest. Nathan Pence made contact and from there, I was sold. As was the car. Nathan is not pushy, doesn't try to talk you into something more expensive. Very professional but, funny too. Nathan is a great salesperson, as well as everyone else we met at Germain Honda. Total experience was GREAT.

Inattention to Detail

I am writing to express my extreme displeasure with a recent visit to your service center.I brought my car in for an oil change at 10:00 on 3/18. When I returned to pick it up at ~ 3:45 pm I was told that they had missed it and it hadnt even been pulled into the service bay yet. I was forced to wait an additional 40 minutes for the service to be completed. Even though I was not charged for the service, I was greatly inconvenienced and ended up being late for a dinner engagement.This morning (3/19) I pulled my car out of the garage to go to work and discovered a large puddle of oil on the floor of my garage. I brought the car directly to the service center and was told that during the prior days oil change the technician lost track of the plug washers and ended up installing two of them by mistake, resulting in a slow leak.This could have been a HUGE issue had I not discovered it in a timely fashion. Fortunately, I did find the leak in a short timeframe, but am now left with a big mess to clean up in my garage and more wasted time sitting in your customer lounge.These multiple instances of inattention to detail are inexcusable and could have resulted in major damage to my vehicle. While I was not charged for the service, I have little confidence in your service center and will take my car to another dealer for future service and repairs. Im walking away from this experience with a very bad taste in my mouth and will certainly not recommend your dealership to my friends or co-workers. There are other Honda dealers in the Dayton area who would be glad to have my business.Funny how the service center employees did not encourage me to go on DealerRater to document my experience. I guess they only do that when they think the customer is satisfied.

Great experience, nice professional people.

I went to Germain Honda of Beavercreek and had routine maintenance on my Accord. Bill Hanson and his service team not only made my car perfect, but they made my day as well. Bill and his staff treated me like family while as they took excellent care of my car. I would recommend this dealership and its service department to everybody. Sincerely, John Eric Hoersting.

Great Salesman, Great Deal

Nathan had the ideal vehicle for me without maxing out my budget. While already pre-approved, the finance department was able to find me a better deal. Although the wait on financing was a little longer than I would have preferred, Nathan kept me stocked in pretzels and water and the entire financing process was laid out concisely so I didn't feel like I was being taken advantage of. Overall, the best car buying experience I've had.

Best car dealer i have ever seen

Nathan Pence was the best sales person I could have asked for. I will be back to get my next Honda and tell all my friends and family.

Awesome Customer Service!!

This dealership is not your typical "salesman" type of company. I worked with Nathan Pence who was very knowledgeable and found me exactly what I was looking for without any sales pressure. They were fast about getting financing and I was out the door with my new vehicle very quickly. Would highly recommend this dealership.

Lease turn in

My lease was up in December and my car was in mine and my grandmothers name. I originally got the car from a dealership out of state and after speaking to Honda about my options they told me to speak to a dealership close to where I currently live. I went in and met with ED who was so friendly! I wasnt sure if I would be able to keep the car, or if I could get into a new one. He walked me through all of my options and was able find us the perfect car for a price that fit into our budget! All of the staff was very friendly and patient throughout the whole process (even though we kept them in the office after the dealership closed!) I would recommend Germain Honda of Beavercreek to anyone!

Excellent facility, staff and personnel.

March 3, 2016 Shortly after arriving on the lot and selecting an automobile we thought we might be interested in, Nathan Pence approached my wife and me asking if we had found something of interest. Nathan was very polite, friendly and of neat appearance. After answering a few questions, Nathan offered to allow us to test drive said vehicle which we did. Upon returning we were invited indoors and received a quotation on said vehicle. Of course, we could not decide at that moment and told Nathan we needed to sleep on it. We called the next morning and went back to the dealership with our questions about the vehicle, where we received honest answers from Nathan, discussing a variety of issues. Compromises were made to our satisfaction and as they say, the deal was made. On March 2 we returned to make final payment and obtain our vehicle. We could not be more pleased with our purchase. Based on our experience with Nathan Pence and Jason High, we are confident that we will be treated in a most professional manner if any further questions about our car should arise. Nathan is truly an amazing individual, most interesting and certainly the type of automobile salesperson one could only hope to encounter. Because of the time we have spent with Nathan we feel that we have made a new friend in him.Sincerely,Ardith & Bill

Outstanding

The whole team was great but our salesman, Nathan Pence was the best. Professional, honest and knowledgeable. Ask for him. You won't regret it.

New car for our new family

My fiance and I had THE BEST customer service. Brandon was of great help and didn't give up until he could make a deal we were comfortable with. Expecting a little girl in June, he made sure my fiance drove off in a reliable and safe car at a great price. I have never experienced such great customer service. Our family truly appreciates the service we received! I'd buy any car from them! The employees behind the scenes also worked extremely hard to find a way to work with our budget and situation. The whole staff was friendly and very nonjudgmental towards our situation going in. Thank you to Germain Honda and staff for looking out for our best interest and making us feel as special as a million dollar man!

I had a good experience at Germain Honda

I went to the Germain Honda looking to buy a car and Nathan was my salesman and he was very helpful and me finding a car he was a very good salesman and showed me everything I needed to see in the car it was very helpful in the buying of the car and I would recommend Nathan to anyone. He is very friendly and easy to talk to and very knowledgeable and the car business. When I was dealing with Nathan I found out he was a comedian and also and he even gave me some tickets to come see him at the funny bone so if you deal with Nathan you will find out he is a very helpful and funny guy.

Best dealership we have bought from!

This was our first time at Germain of Beavercreek. We had an amazing salesman, Nathan Pence. He was very knowledgable and extremely personable. We never felt pressured and of all the vehicles we have ever purchased, this was by far the easiest and fastest purchase we have ever made. We are extremely pleased with both our Odessey and the extraordinary customer service we received at Germain. We are definitely life long customers and would recommend both the dealership and DEFINITELY our salesman to anyone who is looking to purchase a new or used vehicle.

Great place to buy your next vehicle

Went to buy a van or SUV. Been to other dealers. Stopped at Germain while waiting for another dealer to get back with us on the phone. Stacy met us at the door. He took his time with us. Any vehicle we wanted to see, Stacy was more than happy to show it to us. We took several test drives. Ended up buying a Ford Fusion sedan. Car was in excellent condition. Drove well. Didn't think we would be in a car instead of a van or SUV. But we liked the look and ride. And Stacy got us the deal we needed. The dealership was clean. Everyone was friendly. Would not hesitate to purchase another vehicle from Germain. If you stop in, ask for Stacy Ferrence. You won't go wrong.

thanks

Looking for a car, lots to see, informed employees. Dealer very patient and I love the car. Went in to browse and few hours later, I bought a car, which I planned to do in 2016.

2 thumbs up

Nathan Pence made our experience fun and painless.I would recommend Nathan to anyone.The experience was smooth and went really fast.Germain Honda is a well run dealership.

Leased a vehicle

I leased a vehicle from here with absolutely no problems and no wait. One year later and still loving it. I highly recommend going here for your car.

A very good experience

I never have been to Germain Honda before but, when I found out that Nathan Pence worked there then I thought that I had to take my sister there! My sister has never ever bought a newer car before and had asked me for help so I thought of Nathan. Nathan use to work with another car dealership way back when and he is one of the best guys I know! He sold my daughter her first car and her second car. That's how much I trust Nathan the cars were great! That's why I searched him out and found him at Germain Honda. Out of dealerships and courtesy let me tell you about Germain Honda, there staff and service is absolutely amazing! They are very friendly and courteous! I would recommend them to anyone! I just want to thank Nathan Pence and the rest of the Germain Honda family for everything you did for my sister!

A Refreshing Experience

I was in a bind because my car of 13 years was finally starting to quit on me. I'd always heard such great things about Honda in service and in product so I headed to my local dealer, Germain. Turns out, this was a fantastic decision. The whole process was so easy and uncomplicated. Mr. Pence had to do a bit of running around as it turned out the color car I had decided on had been pulled for random testing, but he took everything in stride and I never felt like anything was rushed or pressured. He gave some great backstory to Germain as a dealership as well as other things related to their cars and services. Mr. Pence knew he didn't have full comprehension of all the electronic features of the civic I was looking at and brought in Trey Bauer to help me get started - I honestly feel like I'm now driving a spaceship in comparison to my old car and am grateful for Mr. Bauer's clear instructions. I wish I could recall the last name of the financial employee I spoke with, I just remember his first name was also Nathan. He was also very easy to work with and helpful.

Helpful, Honest and Humorous

I came to Germain Honda of Beavercreek to see a car I had seen online. I was not intending to buy that day. Nathan went out of his way to make us feel comfortable while we were at the dealership. He was upfront and honest. There was no high pressure salesman pitching. I drove the car and loved it, so I bought it. Nathan was wonderful about getting floor mats, etc for the car I had just purchased. Buying a car can often times be a stressful, frustrating endeavor....not so when dealing with Nathan. He lends a knowledgeable, caring and humorous attitude, which was very much welcome! I would recommend going to Germain Honda of Beavercreek and looking up Nathan Pence for your next vehicle purchase- whether it is new or used!!!

Nathan Pence is the reason I recommend Germain Honda!

Nathan Pence has been so extremely helpful every time I have been to Germain Honda in Beavercreek. He knows my family is on a budget and has done everything in his power to try to find the right vehicle for my family. He's not like the typical "Sales Person" that tries to sell you something you cannot afford. He genuinely wants his customers to feel good about their purchase. I would only buy from Germain Honda because the quality of customer service that he provides is better then what you get at most places. Employees like him are few and far between. The experience I have had with Nathan Pence is what makes me confident that when I send others to Germain that I know my reputation is still in tact. Anytime anyone asks me where to buy a car I tell them, go to Germain Ford in Beavercreek and ask for Nathan Pence! Thank you so much Nathan!!

New and used vehicle

Bought 2 vehicles one new and one used both from Nathan Pence he and Germaine are great to deal with and my next car will be a Honda Accord that I will buy from Nathon Pence

Great service and a wonderful sales guy!

We got a great deal that we love and had a wonderful service rep or sales guy that helped us through everything it was a great price in great condition! I couldn't have asked for a better family car and he walked us through everything and made it so convenient!!

They "go the distance" for their customers!

My family has gotten to work with Trey on multiple occasions, and every time has been nothing but easy. Trey is so personable and quickly caught on to the things I wanted/hated and figured out exactly what colors and features I was going to like/dislike. He "went the distance" (haha) to get me the best deal and get me in the car the same day, after I had gotten in an accident days earlier. Three cars later we are still with Germain Honda of Beavercreek AND Trey. Once this lease is up I'll be back again.

awesome people skills!

We have bought a few cars through Nathan he is always very polite and helps with any and every need you may have I recommend if you are looking to buy Nathan is the man to see! Nathan has helped with our car needs for 12 years wherever he works that's where we get our cars from!

Price Match

I chose Germain because I had previously leased a vehicle from Hidy Honda. I walked in and was immediately greeted by Nathan, who at the time was working with another couple. Nathan insisted that he could handle both parties at the same time and proceeded to help my wife and I with our new Accord purchase. First we talked trim levels and test drove the one we wanted while Nathan finished with the other sale. When we returned I noticed an issue with the vehicle we drove and Nathan quickly got the vehicle back to service to check it out. I loved the car, so we proceeded with pricing. I started by telling Nathan that I had been speaking with another dealership and was waiting on an email quote from them. Nathan wasn't going to have me waiting so he asked for the numbers the other dealership had given me and without proof he matched it. We did a little more talking about the different features of the car and ultimately I ended up speaking with the New Car Sales Manager. The manager and I agreed on a price that was LOWER than the offer from the other dealership and left in a new 2016 Accord.

"Made My Day!"

I showed up at dealership to look without an appointment and needed something I could afford soon. In between his appointments, Nathan offered to help me and indeed he did. I was amazed at how smooth the process was and drove a car home the same day that I liked and could afford thanks to your great financing. Nathan made the entire process happen for me and I thank you for that.

Found the car I was looking for!

I asked Nathan to keep an eye open for a specific car I was interested in. When a trade-in arrived, it was an ideal match and I was notified. As they were preparing the car. I saw it, loved it, and got it that day! The team moves quickly and efficiently to get you the car you are looking for. I'm certain that when I am shopping for a new car, I know that I will shop at Germain first. It was a fun experience! Thank you!

Another great experience

Second car we have bought from Nathan. When we decided to buy a truck there was no hesitation we immediately called Nathan. We've known Nathan most of our lives and it gives you peace of mind when you're dealing with somebody that you know you can trust and has your best interest in mind. We called and told him what we wanted and how much we could spend and the next day he had exactly what we were looking for we drove it home. Now we have to great and dependable vehicles. Thank you Nathan

Very knowledgeable

I was privileged to have the very knowledgeable Nathan Pence help me with my car purchase. Don't let his age fool you, this young guy knows his cars. I left feeling completely satisfied with my purchase and had every question answrred. I recommend everyone wanting to make a future purchase to see Nathan =)

Priced to sell, very little wiggle room

Do your research and be ready to back up your offer. The vehicle that I purchased was priced on the lower end of the fair market value listed on Kelley Blue Book. They did come down some from their original list price but I was almost out the door before it was anything serious.

Great Experience for First Time Car Buying

This dealer was so nice Trey and Ed were the best and made the car buying experience feel very relaxed. They were able to answer all our questions and get us the car we wanted in the budget we wanted. The overall experience was amazing and I would recommend this dealer to anybody buying a car for the first time or any veteran car buyer.

The Best Buying Experience Starts & Ends with Steve Burden

Being ignorant to the car buying experience, the first overall emotion I had was fear. Fear that the stereotypical cheesey car salesperson was going to do everything in his or her power to detach as much money as possible from my bank account. Being on a fixed budget this scared me. I began with a simple call to Germain Honda of Beavercreek. From there I was directed to Steve Burden (the direct opposite of cheese), which was the best thing that could have happened.By simple luck, Steve took my call and we set up a time for me to come out and see some of the cars in stock. I was in the market for a new car. From the first time I arrived at the dealership, I felt a sense of calm come over me. I stepped into the dealership and was greeted by Steve Burden. I was hoping he couldnt tell my hands were clammy from our handshake due to my nervousness.We sat down and he started asking questions, all of which were not related to money, but rather what I was looking for and what I wanted. I could tell this was the right person and place for me. We took a test drive and I feel in love with the 2016 Honda Accord EX-L. He could see that as well. We came back and started to work out a few logistics but I could not do anything until I got my other car out of the shop to trade in.A week later I was ready. Steve Burden even gave me is mobile phone in case I had any questions or needed to know anything additional about the car. He called me once to check in on things and let me know that he was working to get the car that I wanted on the lot. That meant a lot to me that I was not bombarded by endless phone calls pressuring me to buy. I arrived and again a sense of calm hit me like a wave when I entered the showroom.Steve greeted me with a smile and we began talking about the car. The usual price talk interchange occurred, with every time Steve fighting to get me the price I needed. Who knew I was on a budget and wanted to make sure I got what I wanted and could afford it and most importantly be comfortable with it. After talking and working everything out, I was extremely happy to sign on the line (Press extra hard for those carbon copies).So what defines a great overall car buying experience? Of course, get the price as low as you can always helps, but in my opinion it starts and stops with your sales consultant. It is their job to fight for you and get you what you need, it is there job to make sure you are calm and not stressed, and it is there job to have you drive away happy. My car buying experience started and stopped with Steve Burden and I could not be more happy with the outcome.

Best car buying experience ever

I received a trucar estimate from another dealer, forwarded it to Germain and they beat it by $900 AND gave me a Lifetime Warrantee on the powertrain. The sales rep (Ed Horton) met me at the dealership on a 30 minute notice - on his day off - and sold me exactly the car I was looking for at the best price in town. There was no pressure to buy anything else, and no haggling over price. I drove my new CR-V home less than two hours after I walked in the door. I couldn't be happier. Highly recommend both Germain Honda, and Ed Horton!

Always a Great Service Experience

I have been to get my car serviced for regular maintenance multiple times now. They are always efficient, knowledgeable, and friendly. They let me know maintenance that is recommended along the way but are never pushy. I highly recommend this service department.

Great Experience

As we all know car buying can be stressful. Trey made the process straightforward and provided me with all the information I needed to make my decision. The team helped me get to comfortable pricing by showing me all the options and I was out the door same day in my new vehicle.

Great Car Buying Experience

The entire team we worked with were very courteous, patient, and professional. Ed spend a great deal of time assisting us in the purchase our 2015 CR-V. We will recommend Ed to family and friends.

Horrible Dissapointing and so STRESSFULL GO ELSE WHERE

Horrible experience Do not purchase from them GO ELSE WHERE we worked on purchasing a used Honda crv for 3 days then when we finally got the paper work done the sales man was not there steve burden he left we had no keys we were not even sure when we were going to get our car back and we wanted to look at the car one last time after the purchase no one knew where our car was we never got to see it we got treated like THEY GOT OUR MONEY AND THAT WAS IT !!!!! When we finally talked to someone that kind of knew their job they said they would have the car ready for us on Thursday they had to remove some pin stripes and add back up sensors guess what Thursday went to Friday then to Monday I am part of a Honda family I own a Honda si a Honda accord and a Honda civic my mother owns a accord and this vehicle that was my girl friends first new car buying a car should be fun not stressful and disappointing it had her in tears DO NOT PURCHASE I work for a company that has 1000 employees and 8 buildings im posting to all building buy your car else where its worth the drive to go else where

Excellent service experience

Took our 2012 Crosstour into Germain. We bought car here 3 years ago. Very courteous and very prompt. Staff knowledgeable and polite. Waiting room nice and very clean. Car was ready very quickly. Highly recommend this dealer. We will keep coming back and will buy from them again.

Excellent-bought a secondhand Honda, helped by Mark Swallow

Mark made the process easy and clear and really helped us as we made our decision to buy. I would recommend him to our grown children and friends in the area, and the Germain Honda dealership as well.

Excellent Service

I can always count on the staff at Germain Honda to provide excellent service. You can always count on us to be a loyal customer.

No longer in the 'fog'

I am very pleased with the service I have received from Germain Honday of Beavercreek. Most recently I made an appointment to get fog lights replaced on my vehicle. I typically replace most of my lights myself but these were a bit more difficult to get to. The online appointment system was easy to navigate. I received an email and phone call confirmation of my appointment. I was expecting a pretty expensive bill for the lights figuring I would be charged for the labor to install but instead was pleasantly surprised when I was only charged for the light bulbs. I waited for my vehicle in the comfortable customer service lounge. I will definitely use their services again and would recommend them to others. Thanks Germain Honda!

Best experience I've ever had buying a car!

Very helpful, met my families needs and met the price I wanted to pay. The best part was the sales person, Ed, didn't pressure us to buy.

Car Care

I am very satisfied Germain Honda of Beavercreek with the care they give My car.I feel very safe in the car knowing they have checked everything out properly. Thistime around they let Me know that the windshield wipers needed replaced and thisis good as winter is almost here and I need good wipers. All the employees werevery pleasant and this also was evident in the waiting room everytime one of theemployees came in to talk to someone. The waiting room has new & comfortablechairs and a very pleasant atmosphere and snacks! The waiting time was also reasonable.LaDonna

Wonderful employees and service

The gentleman that helped us with our purchase was very helpful and answered all our questions about the car we were interested in. The atmosphere in the dealership was very upbeat and friendly. The gentleman's name is Trey Bauer. Very nice guy. A very positive experience.

I was disappointed at nearly every step in the purchase

I was let down at nearly every single stage of the new vehicle purchase process. I was promised a price match against a competing dealer then when I showed up to purchase was told they would not honor the price match because the vehicle I wanted was not on their lot. The "new" vehicle I received had a stain on the carpet interior that was never fixed. I filed a complaint with the director of the location requesting a call back so that I could detail my dissatisfaction with the purchase process and even from the top leadership of this dealer they never called me back. I was promised I could take delivery of the vehicle on a Friday but instead I never even received a call to let me know it would be delayed. I called to find out if I would be picking up the new vehicle on Friday and was never called back. I called again on Saturday and was told definitely by Monday. I never got a call on Monday so then I called again and again I never received a call back. I called on Tuesday and was told definitely by Wednesday and no surprise, I was again never called to inform me of the status of receiving my new vehicle. During one of my visits to the showroom one of the managers could easily be heard yelling in an elevated voice and angry tone at one of their employees with potential customers all standing around and easily in ear shot. Multiple times the speaker paging system could be heard with people demanding a certain employee go to a specified location with repeat pages increasing in volume and angry tone. Its a very small step and obvious business sense to page with a polite demeanor "could John please report to X" instead of "John come to the sales office IMMEDIATELY!" ... "John sales office NOW!"An unbelievable amount of extremely poor service and business experiences for a single transaction over multiple site visits and correspondence. Though in the end maybe I'm the biggest idiot considering I still bought my new vehicle from this location. Honestly, the only reason I did was because I firmly believe in supporting local businesses and local employees and this was the only Honda Dealer I was aware of in Beavercreek but never again will I purchase a vehicle from this dealer or any other associated Germain branded locations.

Excellent Service

I brought my 2015 Honda Odyssey in for an oil change and found there was a transmission leak. My Service Advisor Anthony did a fantastic job in keeping me informed of the process and findings which lead to a thorough and quick repair.

Thank you

I am writing this positive review for the dealership in Beavercreek. They were most helpful and accommodated me on my time restrictions in purchasing the vehicle. I could tell the sales rep was new, but did a good job. Sales manager made the transaction worth the while.

Very positive experience.

I was in need of a car and had never been to this dealer before. I blocked my entire day open. I arrived about 8:30 and was driving off the lot around 11:30. Salesman was very helpful in listening to my information and working with me and the cars on hand to meet my needs and capabilities. I did not have an appointment, and while I did have to wait for awhile now and them while he worked with a customer that did have an appointment, both, he and the finance manager kept me in the loop on how things were going. The finance manager got me an excellent deal not only on the payments but things that were included such as warranties that were not normally part of a used car sales. The dealership was very clean and everybody that I observed were very professional. This was a very good experience for me and I would definitely recommend if anyone is looking for a car, they at least consider this dealership.

Outstanding Service!

Germain Honda has provided outstanding service on my two Civics. Last month, I needed service on very short notice, as I was leaving on a trip within two days. Their service department got me in the same day and serviced my vehicle very well. Their service was so good that I took my wife's Civic for service a few days ago. I received the same excellent service. Their staff is very friendly and helpful, and I'm going to be taking my vehicles to Germain in the future. Thanks again to them for their great service!

RELIEF!!

Germain Honda of BEAVERCREEK is the best! I bought a used CR-V from Germain .. but in Columbus. Worst experience EVER! The sales person, Kevin, assured me it had the 150 point check but after new front brakes, rotors turned in the back and some other minor broken items within a week of purchase, I knew that was an utter lie to sell the car. The battery also died in the next couple of weeks. The car was not detailed nor was it even washed. It still had the last owner's trash in it when I drove it off the lot!! Needless to say, I was anxious of what they might find when I took it in to Germain Beavercreek, 6 months later, for the 35,000 mile check up. My service person was Anthony. Fantasic customer service! Friendly AND honest! Beavercreek Honda took the time to pinpoint each issue I was having with my car. I was lucky as it only needed a little fine tuning and a software update. Did I mention those things were no charge?! I cannot say enough good things about them! They have a new customer for life!

Takata Airbag Recall

At first I was really turned off when contacting the dealership. First call I received no answer and was routed through an automated system, this happened 2-3 times. Once I got transferred to service the person who answered the phone was able to schedule me the next day. I arrived at the service center and Dan greeted me and got my information and got the car sent back for service. A few hours later it was completed and the dealer shuttle picked me up at home. Once I arrived back to the dealership Dan greeted me and covered the service and assisted me in getting the last paperwork done and out the door. The car was fixed and good to go!

Service manager hung up on me when discusing my Honda issue!

I have an excessieve oil consumption issue with my 08 Honda Accord. I had heen adding oil to it between oil changes. When i was told that the repairi was 4 days, Germain did not provide a loaner vehicle during this recall campaign. When Bill Hanson asked me why not bring it in sooner, I told him that I did not want to spend thousands on the repair and adding quarts of oil does my low cost option see you then accused me of causing the excessive oil consumption and hung up the phone on me, totally unprofessional!!! I then called his boss, Joe Shaw, only to have him not return my call!

Excellent service and friendly employees

I had my 2014 Homda Accord in the service area yesterday to have my oil changed and my tires rotated. Dan and Anthony helped me in this process. Both people were very pleasant, helpful and care about their customers.

Buying new car

This place sounds like a scam. One of their sales consultant Eric called me and we discussed and agree to a sale price. Next day a guy named Dustin will call me and starts re negotiating. Once I made up my mind that these guys can not be trusted Dustin became angry and mal treated me. This is a dangerous place and can not be trusted.

Buying a 2010 Honda Odyssey

I had a very good experience at Germain Honda in Beavercreek. I purchased a 2010 Honda Odyssey and we are still thrilled with it. Ed Horton was our salesman and he was very knowledgeable and courteous.

1st Time Buyer

Our Sales Associate was Jacob Jeffers, he made us feel comfortable with what we were purchasing. He took his time and worked with us to reach a deal we felt good with. The staff made sure we got the car and features we wanted. We left extremely happy with our purchase.

So easy! Did not get pressured to buy a car.

We have dealt with Hidy Honda for years, so we were unsure of how Germain Honda would be. It was so much better! We actually walked in store and did not get attacked by a ton of dealers. We had a reasonable request of what we wanted and how much we could afford. They agreed and got us moving along quickly. It was hassle free.

Great Experience

Our salesman Jacob was very knowledgeable and helpful. The dealership had a wide variety of vehicles making it easy to find the car we wanted.

Disappointed in service

I bought a 2006 Civic in June 2015. Within a few days the drivers seat stuck in the forward most position. I am 5'2" so could still drive it this way. I called my sales rep and brought it to the service department to be checked out. They said a coin was stuck in the seat track and it had been removed. Within a week I had the same problem. It felt like one side of the seat adjustment bar was not engaged - the left side would slide but the right side would not move at all. After taking a visual look myself I could see the bar on the right side was not in place. I was able to physically get it back in alignment and was able to adjust the seat position. When I had the windows tinted a few weeks later the seat got stuck in the furthest back position and I had to put my purse and other things behind me to drive it home. Today I took it back to be checked by the service center at Germain Honda and they said it needs a complete seat track assembly costing $1400. I feel like this was the problem from the beginning and a coin on the track was not the true issue. I expected more from buying at a dealership - I have only had the car for 2 months and will be driving with a pillow behind me so that I can reach the pedals. Update 9/22/15 I went to a junk yard and bought a seat for $150 and installed it myself. Nice attempt to blame the window tinting place by the way! One of the men did try to adjust it when he saw I was having trouble. You will not convince me it was not that way when I bought the car and Germain was just unwilling to take responsibility.

First New Honda Experience

I really enjoyed working with Trey, He was very knowledgeable about all the details of the vehicle. He didn't pressure us to buy which made the trip even better. He was able to answer all questions we had even with the electronics. We got to the dealership late in the afternoon just to look around. Trey made us a good deal and stayed late to complete our sale so we could drive our new CR-V home.

Friendly knowledgeable staff!

Would recommend this dealership to anyone looking to buying a new or used car. They are friendly and knowledgeable about their cars. Very clean dealership.

New Civic Lease

We worked with Steve Burden. All in one day, we spoke on the phone or texted, and within 3 hrs, we had a deal and came to sign that evening. As it was the last day of August, he was very busy and the dealership was crowded, but he was awesome to work with!

A very efficient experience.

A breath of fresh air! Previous ownership by Hidy Honda was a very stressful experience in 2006. The new dealership was TOTALLY different. I felt that the staff was friendly to me.. Other dealers I visited in this search 3 others were nothing like Germain.

Great Process

Went to just test drive, ending up driving off of the lot with a new to me used car. Ed Horton's approach was not high pressure, just sat and talked why I would love the car.

Smooth selling

I was a bit nervous flying out from UT to take a closer look at a 2011 Toyota RAV4 V6 4WD Sport. Josh took the extra time to ensure that everything went smoothly. He picked me up at the airport and we connected on a couple of different levels. It made a huge difference to not feel pressured and to enjoy a high levelof trust in Josh. Hopefully he'll come out to UT and shred some pow with us at Park City Powder Cats!

God deal but read the fine print

Salesman AJ was very helpful and courteous on our visit and knew the particulars of the Honda CR-V which we drove and purchased. The finance person was also very friendly and helpful in obtaining the lowest rate possible on the loan. Word of advice however is be sure to understand the cost of warranties you may be asked to purchase. They are costly and you should read the final printout before you sign. One additional note is that I checked the oil level after I got home and discovered it was 1/2 to 1 quart low and dirty, but the maintenance display said oil level was at 100%. Hmmmm.

used Honda

I went to Germain to check out a specific used car. The agent who helped me, Ed, was knowledgeable and personable. There was no "hard sell'.

Great service

Eric was a huge help on the phone a few days before we came to the dealer. He was off that day but recommended Talking to Ed who was very courteous and easy to talk to.

Respectful

Spent over 7-hrs at the dealership buying a car, Steve Glenn and his sales manager, John Olak, were respectful and honest in their assessment. They listened to me and willing to work with me on the deal. I found the buying experience positive.

Extremely professional and comfortable atmosphere!

Stephen Burden was by far the most professional and pleasant associate ever! He is truly an asset to Germain and an asset to their dealership. Never have I experienced such a salesman who took the time to carefully attend to our needs. He made you feel at ease and his "smiling" personality certainly assured you that you were in good hands. Conversation flowed very easy with him whereby making asking questions easier. He was not "pushy" and endeavored to take whatever time was necessary to assist you. We found him to be upfront and honest with our requests. Even though we did not get the vehicle we test drove, he made it apparent that we were valued customers. This was our first time at Germain Honda and he made it truly worth the drive from another city. We will certainly tell others about this fantastic experience!

Germain Honda made me SMILE!

While getting the recall air bags on my 2001 Honda Civic replaced at Germain Honda,Beavercreek, I found a friendly salesman, Josh Storms who enlightened me on the Honda Fit abd all the bells and whistles, a car I have loved since I drove my daughter's Fit a couple years ago. . He helped me on a daily basis for over the next two weeks, and his friend Steve also helped in bringing this deal forward. After comparing Fits all over the tri state area, I realized the car I most wanted was right in my backyard... the white Fit Ex !!! Their Manager Randy was the key person who got me the deal I needed accepted and soon I was out the door with my new white Fit EX and have been loving it ever since ! Thanks to the staff at Germain Honda, especially to Josh Storms, Steve and Randy, great guys and great helpers! Your guys ROCK ! I will be back ! Molly B

Great sales people and dealership

I havent dealt with the service department as of yet but sales people are great. I dealt with Ed Horton. great guy and great dealership.

Purchase of a new car

I just purchased a Honda CRV and I couldn't be more pleased with the way this sale was handled. The salesman was pleasant, respected my time and my wishes, didn't contact me unnecessarily as I took time to make my decision (that goes a long way with me!), and gave me his attention and eye contact during the purchasing process. This was the first time I purchased a car all by myself and Jason High, the salesman, helped me feel comfortable throughout the process. The remainder of the process was handled professionally by those involved. I would definitely recommend my friends look here if they are interested in a new car.

Germain has really fixed all the damage Hidy did.

Id like to note just how much I hated Hidy Honda. I went to Germain to try and get an idea of what I would be willing to pay somewhere else, and was impressed at much more professional everyone is now. At Hidy they used pressure sales and underhanded tactics to get you the worst deal possible. Germain wants to sell you a car, but isnt interested in all the other garbage. Their used car selection is excellent, and they are actually fix issue with their trade-ins rather than just throwing them on the lot. The only issue I had with my vehical was the rear suspension, but they fixed it under warranty. Additionally I was only complaining about the passenger rear side, and they re-did the entire rear suspension for me. Their service deparment has improved by leaps and bounds. Best thing Dave Hidy ever did was retire, not only is his business no longer crap, but well never have to see his T.V. adds again.

new company car

made the deal over the phone and picked it up without a hitch i bought the car unseen untill i took it home nice people to deal with

Super car and super salespeople

I thought both the salesperson, the finance person, all the people we dealt with were wonderful. they did not pressure me, took the time to look for the car I wanted, generally were very knowledgeable and helpful.

A very disappointing experience!

Having purchased two cars from here when it was under prior ownership, we brought our daughter here when she needed a "new" used car. We test drove a car and worked with Ed (who was very nice and helpful) on a deal on the car. My daughter chose to consider the deal overnight and Ed said he would discuss with his used car manager if they could do any better on the deal. The next day we were informed that the used car manager refused to honor that deal because he didn't know where the finance manager had gotten his numbers and there was no way he could do that. Frankly I was shocked that they flatly refused to honor the deal they had offered.We would not purchase from this dealership nor would we recommend it. I feel it is a real integrity issue. Ed was very nice to work with, but if the dealership won't stand behind their word - what's the point?

Excellent Service

Salesman was very knowledgeable, professional, and friendly but most of all not overbearing. I had a great experience and Steve got me in and out quickly!

It was great!

I worked with Ed & he was great! The finance guy that I signed papers with was wonderful. He took his time to explain everything to me.

We are a returning customer!

They were very friendly, helpful and not pushy the first time we bought our CRV. That's why we went back and we will go back again.

Excellent - AJ Lezotte - BEST Sales Consultant

I recently purchased a car from Germain Honda and it was a very positive experience!! AJ Lezotte was my salesperson and he was top notch!!!. He was very professional and personable and I received excellent customer service from AJ. I would Highly recommend Germain Honda in Beavercreek ! My husband and I will definitely return the next time we need to purchase a car.

Pressure Free!

Jerry Wright was professional, friendly and kind. He accepted that this was the first shopping trip to look for a larger car and that the buyer was not quite ready to make a decision or take a test drive. He was knowledgeable about the vehicles offered. He took his time and did not rush the buyer to finish so that he could move on to another client. He seemed to make no assumptions about the financial ability, age or sex of the buyer. These are extremely rare qualities in a car salesperson and his attitude was greatly appreciated. Thanks to his behavior, both the buyer and her mother will return to this dealership and look for him again. The only thing I did not care for about the dealership is their decision not to display prices on their vehicles. A salesperson must be consulted for the sticker price. That tactic seems less than open and honest to me and made me uncomfortable.

Fast, friendly, customer oriented

Josh was very friendly, knowledgeable about the vehicle i was interested in and exhibited an attitude that he cared for my needs and price concerns. Very easy to work with and made the entire process quick and easy.

First time Honda owner

Jerry Wright was very professional and helpful. This is the first time I ever purchased a Honda. I usually drove GM products but not this time.

Highly recommend!

I received excellent service from Germaine Honda and Jerry Wright. From the time I walked in until the time I was finished buying my CRV, the service and attention was outstanding. I have already recommended Germaine to a good friend who is looking at Hondas. I visited 4 other car dealers and only one other dealer was a good as this. At one dealership, the car salesman asked me three time if/when I was going to discuss my purchase with my husband. That was a big turn-off. Keep up the good work.

Great experience!

I tend to dislike the car buying experience, but our salesman, Josh Stratton, made sure this buying experience was pleasant. We were in a hurry due to work schedules and Josh accommodated that, skillfully expediting the transaction process. We financed the car through Honda and the dealer's finance guy, Johnny Beach, really moved us quickly through that process as well. Negotiations were simple and straightforward with no monkey business whatsoever. We got a great price. Thanks Germain!

Paperwork

The part I dislike the most when buying a new car is all the paperwork that needs to be completed. The gentleman (Dave West) that assisted me the other day was great - very organized, methodical, and has a great sense of humor. I actually enjoyed doing the paperwork.

Awesome!

Great & trustworthy dealership! Customer service & sales were amazing. So happy with my purchase & experience with this dealership! Will definitely return for my next purchase! I would recommend them to anyone!

Did not buy, but had amazing experience

This past week my fiance and I stopped in to test drive the brand new HR-Z and LOVED it! We worked with Steve who helped us and really made us fall in love with this car. We were looking to trade in my fiance's car but when we went to talk numbers, we realized this was not feasible. This did not phase Steve at all. He even ended up staying a half hour late to help us figure out the logistics of a trade in, even though he knew it wouldn't be right then. He still helped us run all the numbers and make a smart decision. We decided that now just isn't the right time. Even after all of that, he still called us to follow up and check if he could answer any more questions. When it is the right time to trade in, we will DEFINITELY be coming back here! Thanks, Steve!

My new 2015 Honda CRV

Started looking at cars to replace my 2005 CRV and decided to test drive a couple different makes and models, saving the 2015 CRV for last. Once I drove it, there was no question about which I would end up getting. The 2015 CRV is wonderful and I am so happy with my purchase. Everyone I worked with was professional and knowledgeable and made my experience simple and pain-free! Josh Stratton and Stephen Burden were great to work with!

The reason I purchased a CRV

A CRV was not on my list to purchase but after working Ed it became the vehicle I wanted/needed. Ed was great to work with. He knew the CRV inside and out.

Very professional, outstanding service

I was very pleased with the customer service and the professionalism of the entire staff. Mr. Wright was very professional and I appreciated his dedication to getting my into the Honda of my choice. Johnny Beach was very professional and easy to work with. I would recommend this dealership and Mr. Wright and Mr. Beach, great job fellas.

DRIVEN TO PLEASE!!!

As soon as I entered the lot Jerry was there to help and knew exactly what I was looking for. A car he just got in on trade that was still in the service garage. Jerry went the extra mile for me!!!

Godd Experience, Honest Sales Person, Worked hard for us.

I worked with Josh Storms at Germain Honda of Beavercreek, he answered all my questions and helped us selected between the various Honda models. We liked the 2015 v6 Accord the best, great value for the money. He was able to get us a deal that matched the best deal we could get in the area and it is close to our home.

Great Salesperson!

My husband and I dealt with Jerry Wright. Jerry really worked hard to give us the best deal possible and was friendly and professional during the entire process.

Purchased two new cars from this dealership

Overall a very positive experience with this dealership and the salesperson who worked with us in finding a new car. Germain Honda had the vehicle we were looking for each time and gave us a good deal on the purchase price.

Certified pre owned civic

Overall excellent. Couple minor issues but I think it's that way for most of auto dealers. Need more finance managers. Had to wait about 40 minutes to see finance guy. Granted was a Saturday but seemed way too long. Second was going through all additional warranty crap. I rejected the additional first time then they came back with a "better offer". Really just give me the best rate up front and be done with it. Guy that helped us, Steve was pleasant and explained and answered any questions we had.

Excellent Shopping Experience

I had an excellent time buying my new car. Josh really was an excellent, professional and friendly sales person. I was able to show up to the dealership and leave in the car I wanted with no trouble at all. This truly was a great experience!

Good experience.

Ed Horton was very helpful and knowledgeable. Information without pressure. Nice selection to choose from. preferred color was sold. They brought one in from another location in two days. Overall good experience.

Sales Person

Very professional and knowledgeable; a pleasure to work with during my recent purchase. He answered all of our questions and delivered the car to our home upon request.

buying an Odyssey

My husband and I are very particular about making sure we research and get the best deals for our money. We also have two children to consider and wanted to make sure we were making the best decision for our family. We were not impressed by the other dealers in the area for other vans but felt that the team at Germaine cared about us and were willing to go to bat for us to help us get the best deal possible for our family. Erik was so great and patient with us as we dealt with decision making and a bored squirmy toddler, we will recommend him to anyone!

Got what I wanted

Jerry listened to what I had in mind about the car I wanted, found cars for us to test-drive, then search for and found the model that had my preferred colors and features. I especially liked that he took time to explain and demonstrate all the new features. The whole process went very smoothly!

Great experience!