Easy and Painless buying experience
Dealing with Marc made my job of purchasing a new vehicle easy. He was very accommodating with my schedule and was always quick to respond to emails. When I arrived the car I had in mind was there waiting for me. I didn't feel any pressure to buy but with the help of Marc and his knowledge of the vehicle, I knew I made the right choice. When I decide to buy again, I will not hesitate to contact Marc. Overall great experience made easy and painless.
Amazing buying experience!
We were in the market to buy a new (or used) vehicle after almost 9 yrs! Obviously we were a little anxious thinking about working with Dealers. Not so much at Germain Cadillac of Easton where our experience was nothing short of exceptional! We sent in a request to check out 2015 SRX and got a quick reply back from Brad. I asked a few other questions via text/email and got swift responses back. We were very pleased. We then scheduled a test drive for next day and Brad had it all ready for us by the time we arrived. We left on the note that we really liked the SUV and will get back with him soon and if he can do anything about the price to make the offer even more attractive. Brad delivered on that and we decided to move forward with the purchase within the next 3 days. We were kinda crunched for time so Brad went over and above and offered to deliver the car and bring the paperwork right to our home for signature! We were totally blown away by this experience! We have wowed our friends with this story as well. Overall, we had an awesome buying experience with Germain Cadillac of Easton, specifically Brad and would highly recommend this dealership and Brad to anyone.
Busy Mom's Best Buy
After learning our family would be growing again with our first child still under 2 I needed to find a bigger, reliable, snow-safe vehicle ASAP. I reached out about one in particular and Mike responded right away. I knew the car was priced to sell but would be perfect for my family. Mike went above and beyond to work with my schedule and to make sure the car and paperwork were prepared in advance, He was a pleasure to work with. Mike is professional, low pressure, knowledgable, and honest. It was very refreshing to have this kind of experience purchasing a vehicle and I can't imagine looking for a car anywhere else.
Great and enjoyable experience.
Brad Martinkovich was very pleasant, professional, warm and knowledgeable (great guy). He made the shopping experience very enjoyable, easy and would recommend him to my friends and family who are shopping for a new car.
Wonderful buying experience
Dealing with Marc Rieser was an absolute pleasure. He made the buying experience easy and went above and beyond when it came to going over the features of the vehicle. I will definitely be working with him the next time I am looking for a new car.
Good service. Most of the work I have done on my car has been at this dealer. They stand by the work they do. Service representative Tish is great to work with.
No tricks all treats!
From the the moment we walked into Germain Cadillac we were blown away and treated with respect and dignity. From the young girl who greeted us at the door to our salesman Brad M. We had visited different dealers throughout the day and had about enough of the "price gimmicks" they presented to is. When we arrived at Germain Brad was patient with me when test driving different vehicles and in the decision process. When we settled on the vehicle we wanted Brad stated that once you say yes that he would have us out the door in about an hour. Overly optimistic we thought however he delivered on his word. After we committed to saying yes we were out the door in about an hour. We left after closing time but none of the colleagues at Germain made us feel rushed. Every colleague treats each other with respect also which I think says a lot about the culture for this dealership. I would recommended Germain Cadillac to anyone looking for a great deal on a vehicle and excellent service.
Excellent experience all the way around
Highly recommended. Brad M. was excellent in his service and processing the sale. The entire sales experience sold me on doing future business with Germain Cadillac. Even as a customer buying a used car, I was treated well by the entire staff.
Excellent service without having to spend the entire day buying a car .... Brad was very informative about the vehicle. Everyone was very accommodating with a rental to get the additional service done on the car.
Very pleasant experience.
Three months between our initial visit and actually picking up our vehicle. Brad Martinkovich was informative, patient and professional. We chose to wait before making our purchase and Brad was very understanding and never applied any pressure to purchase. We will certainly be making our future purchases at Germain with Brad.
Great Service Great Dealership
I called the dealership inquiring about a vehicle that my wife and I were looking at as we are expecting our first child. I had the pleasure of speaking with Mike and he immediately after our conversation sent all the details regarding the vehicle and set a time to meet. I came in that day with my wife and he was extremely knowledgeable about the vehicle and he met all of our needs and addressed all of our concerns. However the point of the story is not about his knowledge but about the way he and his management team took care of a concern we had.As a person who is fairly knowledgeable about cars, I noticed a rattling and clunking noise on the passenger side of the vehicle as we conducted our test drive. My gut feeling was that it was a faulty suspension strut. After a few more attempts and driving the vehicle I was able to get Mike to hear the same noise I was hearing. After we ran the numbers and payment, I was slightly "gun shy" about pulling the trigger on the purchase. Mike knew it had to do with that noise and did everything he could to identify what it was. When we could not identify it he went the extra mile by calling a colleague of his at another dealership up the street to squeeze me in for an impromptu vehicle assessment. Mind you this was at 6 p.m. in the evening and that shop manager squeezed me in! Upon their review, they did confirm that my suspicion was correct, there was a bad suspension on the right side of the vehicle. Mike and the Germain management team went ahead and took care of the cost along with making sure my family was safe. I can't thank Mike and the Germain team enough for great service and for the integrity and exemplifying what their brand stans for. God willing I will make my first luxury car purchase from them!
Marc Rieser did a wonderful job seeing to it that my needs were met. This is the second car I have purchased from Marc and the experience was wonderful. Marc understood my needs, and worked to make a great deal on a fabulous Cadillac. I had no apprehension dealing with Marc. I would recommend his services to anyone.
Experience made easy!
I was having trouble finding the vehicle I wanted in a 300 mile radius from my home in Virginia, took a shot at expanding my search and found my vehicle in Ohio at Germain Cadillac. I called and spoke with Neal the next morning and he was able to gather more information, take additional pictures and have the paperwork in the mail before early afternoon. A few days later I had my beautiful vehicle shipped to my home. This was my first vehicle purchase without being there and it was smooth.Thank you Neal!
Marc could not had been more accommodating. I traveled several hours to look at various selections and had phoned him before arriving . I decided to purchase several days later and had to handle business via long distance. Marc made the deal happen effortlessly and when I arrived back at the dealership my SRX was ready to go. Thanks Marc for making it happen!
Purchased used Cadillac
Had a great over the phone purchase with Neil. Very professional and prompt. Also utilized Ryan to finance as he worked to find the best rate. Overall a great experience, the dealership is gorgeous, the vehicle very clean, and the devi very very quick. Thanks.
Srx great car
Wes and Patrick was very helpful very happy with my new purchase highly recommend you both also thanks to the manager.
Way beyond the extra mile...
I'm not easy to please, but Marc and Kenny went above and beyond the call of duty to not only meet, but exceed my expectations. They worked seamlessly to match me with the correct car at the terms I required. Talk to them, you'll quickly realize they put service above sales.
Mike was awesome to work with. We came in to the dealership knowing the vehicle we were interested in and Mike was on top of it. My husband is from Pakistan and has been in the states for 15 months this is the first car he has ever purchased and Mike made this transaction seem so simple . He was so helpful during the entire process . I will be back to see him when I am ready to purchase another vehicle as well as tell everyone that I know looking to purchase a vehicle to go see Mike :) Thank you Mike for the wonderful experience for Azmat !
I purchased my car from the Internet and flewInto Columbus to pick it up. Neil picked me up at the airport and brought me to Germains beautiful dealership. My car was front and center, deluxed as new, my only regret it the Neil and the dealership aren't in Nashville. Terrific experience!
when I get the car, there is one small problem but Neil helped me to fix it. He is a nice guy! I would recommend him!
This is the first time I've made a purchase without seeing or driving the car first, not to mention it was 500 miles away. From the first call Marc did everything to answer my questions, proved specific photos at my request and even arraigned to have the car independently evaluated. The experience, the way I was treated and yes, the XLR, were all beyond expectations. I couldn't be happier with my decision to trust Marc and make the purchase.
Purchased a late model used SUV
Brad Martinkovich made all the difference. Pleasant online presence at first contact - got us to come in. (Patrick - my first contact with the dealer online, needs significant work on his web presence. Never would have come for a test drive, if Brad hadn't reached out on a followup) No high pressure with Brad. Easy to schedule multiple test drives. Provided honest information on the vehicle and sale prices of other dealers. Bought the vehicle at a fair price. Will definitely return when it's time to replace my wife's car.
Good Timing or Just Good Luck
We started out in search of a low mileage second car with lots of specific options and Marc quickly found us a "Cream Puff" with everything we were looking for, right down to the color combo, and at a very fair price with no pressure. Marc's professional & courteous approach was awesome. He was a pleasure to deal with and we'll buy again from Germain Easton especially if Marc is part of their Team!
Expectations Exceeded...by Cadillac AND Germain.
A flawless service experience yet again. Tish handled my requests and inquiries with efficiency and professionalism during a 10 day service and warranty visit. Online scheduling was simple, follow up contact was prompt, and EVERY question was answered and solved. With every visit, I become a lifelong Cadillac and Germain customer. Thanks again!Jethro Montgomery
A professional and easy way to buy a car!
I experienced the misfortune of losing my car to a total in an accident. In an effort to replace my loss, I used the internet in my search for a replacement within 50 miles. After two weeks, I could not find a better deal on a 2012 Volvo than Germain Cadillac-Easton. I even worked with two other local dealerships, but they could not beat the price of Germain. I always deal with one of the local Volvo dealers but this was a great deal. An easy online contact with Brad Martinkovich and a few days later, I was behind the wheel of a very clean Volvo S80. (this is my 4th S80).I was pre-approved for a loan through my bank with a good interest rate, and Brad agreed, but suggested we try to find a better rate. After signing papers in Ryan Layman's office, with a BETTER rate, shaking hands with Brad in the parking lot, the deal was done in less than an hour and a half.I received great service for a great car.Mike J..
Mr. Tyrone F.Stevenson
You get what you pay for period excellent company.
Purchased a 2012 Expedition Online
We were shopping for a vehicle in a 250 mile radius of Louisville, KY. Marc quickly provided accurate information and pictures to help us select and price our purchase at Germain. The vehicle was held for us while we made our way up to inspect and complete our purchase. The vehicle was as or better than described. The paperwork and details were all handled smoothly. Excellent work all around!Russell and Kathy Barnes
Bought a nice newer used vehicle. Good budding relationship with the Salesman. He was great! Very nice guy and very helpful. Seemed to be very proud of his work and down to earth. Wish they could have threw in a spare set of keys for me. Waiting to see if the floor mats that were removed from the trunk find their way to me also. Other than that I would highly recommend this dealership. Even the other customers were nice and friendly.
In and Out
I found the car I wanted on-line and called into the dealership before they were technically open. Brad M. took my call anyway and worked with me over the phone to negotiate a deal. He worked quickly and professionally to get me the info I needed to make a decision. He and Chuck prepped the paperwork so that by the time I got there, everything was ready to sign. Was in and out in an hour or less. Was a quick and simple car buying experience from start to end. Never knew it could be so easy. Thanks Brad, Chuck, and team.
Great customer service and easy communication.
I was shopping for a certain car online, an Germain Cadillac of Easton, had exactually what I was looking for at a great price. Brad was quick to respond to my email, answered all my phone calls, had the car ready when I arrived for a test drive. It was a pleasure buying my car from Germain. Debbie.
Bought a used VW Beetle long distance
I worked with Wes Echols in purchasing my 2014 VW Beetle from Germain Cadillac of Easton. The pictures and price were attractive and compared well to several other Beetles I had looked at and test drove in my area. So this purchase was all about trust. I had to trust the pictures and the verbal descriptions by Wes that the car was indeed in excellent condition. Additionally since I had never purchased a vehicle out of state I had to trust that the delivery go well. All the paper work was handled over night with a prepaid return envelope. The vehicle was delivered in one day by a very careful and friendly auto transport driver from Ohio. And, the car was delivered with both sets of mats and a full tank of gas. Very happy with the whole experience.
Top notch experience
Attentive. Informative. Friendly. I had a great experience purchasing my Cadillac CTS. Salesman Brad Martinkovich was very helpful and not pushy. I appreciated his genuine advice for helping pick the right car for me. I'd definitely work with him and go back to this dealership again.
A+ Experience. Couldn't be happier!
An absolutely wonderful experience from start to finish. I never could have imagined the car buying experience could be so painless and pleasant. From the moment we walked in the door, we were greeted with friendly and genuinely helpful individuls. Marc was awesome. The process was seamless, enjoyable, quick--and the result perfect! Top tier products and service. This is the best place to purchase a car around, and Marc couldn't have been a better person to work with. Cannot wait to return when it is time for our family to purchase our next car. Thank you for such a great experience! A+ all around! Highly recommend!
Excellent experience. Well coordinated delivery. A pleasure to deal with. Marc is A++++. Will be the first one I call when it's time for a new car.
Best Customer Service
I recently went to Germain Cadillac to buy a car as the dealership was closing and Bryan Northern stayed after to help us purchase a car. Bryan was very friendly and went the extra mile to find us the right car. I am extremely happy with the car and the service we received during our visit. I would highly recommend buying from this dealership if you are looking for a great car buying experience.
New car purchase
Dealt with Marc Rieser with the purchase of a new Cadillac. He is a great salesperson. He wasn't pushy at all and listened to what I was looking for. The process from start to finish was extremely easy. I would definitely buy a car from Marc again.
Outstanding used car purchase experience
From the minute we walked in to the dealership we were treated with respect. Everyone we talked to seemed genuine, helpful and happy to be there. Neil answered all our questions and made us feel as though we were his top priority. The car was as advertised. No high pressure or silly games. We were able to drive home with the car in just a few hours. Neil and the service department went the extra mile for us by chasing down a replacement bulb for a burned out fog light while we were in town so that we wouldn't have to spend another half a day coming back.
Made my first car buying experience very easy!
I was very nervous about my first car purchase from a larger dealership like Germain but Neil was great. Walked me right through the process and made some great recommendations on things I wasn't even aware of. Really appreciate his help and love the new car
Internet research to a great personal sales experience
Don't be intimidated by the big named dealer and fancy space. I experienced excellent customer service from Neil Daniels. He called me quickly after I expressed interest in a car on line. Had the vehicle ready for me to test drive and financing complete. It was a pleasant and seemless purchase.
Easy to work with
Worked with Mark to get a used car. He was knowledgeable and not pushy. Easy to get a hold of and responded quickly to emails. We are satisfied!
No hassle, no problems!
Marc immediately responded to an email. We spoke a few time, agreed on a price and purchased vehicle without test driving it or seeing first. His word was true and they delivered a great vehicle and great deal! We couldn't be happier with how Marc and the dealership took care of us especially without ever stepping foot inside! I plan to buy from Marc again!! I would recommend this dealership and Marc Rieser to anyone. He was very laid back and was not pushy. Extremely easy to deal with and talk to. I live in Illinois and wish there were dealerships like this locally around here.
Outstanding buying experience
Not only did Germain have the cleanest and nicest car I was looking for, but my sale rep Marc, was outstanding. Even though he had some other appointments, he made time for me at the end of the day I came in and he stayed in contact with me in a sincere and non-stalker way after we met, he got me a great deal on financing and allowed us to close the deal on a Saturday afternoon in a couple of hours. Exactly what car buying should be.
Cadillac Escalade Purchase
This is the 2nd vehicle that I have purchased from Germain Cadillac and once again it has been a great experience. My sales professional, Marc Rieser has to be the "MVP of sales" for central Ohio. Marc knew exactly what I was searching for and knows that I will not settle for mediocre. Kenny Quinn utilized his vast knowledge of the market in locating a lightly used Cadillac Escalade Premium which are not easy vehicles to locate given their different badging from common Escalades. Once the vehicle arrived, Marc immediately reached out to me within hours and the process moved quickly. I was in my vehicle (cleanup, certified process, etc) within the week. Kenny and Marc will continue to get my business. They have earned it. Matt French in service is very customer focused and rounds out a great Germain team.
Patrick Anderson was a great sales person to have. I emailed Patrick about a vehicle and his response was immediate! The buying experienced was laid back and quick and appreciated!!! Thank you Patrick!
My experience at Germaine and with Neil
I have 15 years in medical sales and can tell you that my experience with Neil was fantastic. He was very professional and assisted me with all my needs! I would highly recommend him and the dealership to anyone looking for a positive experience. ThanksDerek
Patrick was great
Patrick was fair and positive. We have a beautiful car as a result. I would recommend asking for Patrick if you are going to purchase a car c
Marc Rieser - One of the best.
I have worked with many personalities in my career as a Petroleum Landman/Real Estate Broker and Marc is close to the top of the list when it comes to being attentive, knowledgeable, helpful, amicable, personable, etc. My wife, Dawn, and I really enjoyed dealing with Marc. He took the time to show us almost everything about the car we purchased, and we feel very comfortable contacting Marc if we have additional questions or concerns. Thank you for a great experience. Fred Kinsey
I worked with Marc Rieser he was able to get me a vehicle I really love. He has also helped me post purchase getting some minor cosmetic things resolved. If your looking for a great salesman visit Marc.
Easy to buy
Mike is a no pressure sales person and very helpful. He got the deal done. It was a good experience! I would highly recommended Mike and the dealership.
My Experience was the Worst, then this Guy Shows Up!
I seriously had the WORST experience ever, then everything was made right and I couldn't be happier.To make a very long story as short as possible, I visited this dealership and was treated poorly by an employee. I was made to feel like I wasn't welcome and well, let's just say no one will have to worry about that guy again! The GM, Kenny, introduces me to Mike Perkins, gives me what I wanted for my trade-in and both Mike and the GM treated my fiancee and I wonderful!Then... the car I purchased had a fluke in the engine (that no one could've seen coming) and was just outside of warranty. I was devastated because I JUST bought the car. They offered to fix my car for me at no charge or if I wanted, they'd buy it back. I let them buy the car back from me. They then sold me a car at an amazing deal that's practically new!I seriously couldn't be happier. I've never had a better car buying experience, despite the many headaches in the beginning. Mike and the GM, Kenny, both genuinely care about your experience and will do everything possible to make it great.Plus, Mike is just cool as xxxx! Awesome guy to work with. :) You rock Mike! When I'm in the market again, this is a dealership I'd stop at!
Used Truck Purchase
Traveled over 2 hours to purchase a used truck from this dealership. Everyone was very helpful and easy to work with. Overall great experience. Thanks again!
This is the BEST dealership you could EVER visit (seriously)
This was our first time ever buying a car at a dealership (altho we've visited quite a few) and oh my goodness what an incredible place to BE! You absolutely HAVE to at least visit this place! It's GORGEOUS! The cars are amazing and everyone there is 100% friendly, respectful and well-educated about ALL the vehicles you will find there. They know absolutely everything there is to know about the cars they sell and this is not an exaggeration. How many times have you gone to a car lot and asked normal everyday questions about the cars and no one has a clue what any of the answers are? It actually happened to us enough before we got to Germain that we thought ALL car salesmen were relatively clueless (lol it's true I'm sorry gees). Well not here! Everything at Germain is pristine and the cars are incredible. You will see cars here that you've never seen before . There are no words really; it was a wonderful experience in every way. We got a FABULOUS pre-owned Honda CR-V that is simply perfect! Traveled an hour and a half to get it. Mr Anderson met us and even had the CR-V parked right by the door ready and all warmed up inside :-) A great guy who helped us every step of the way -honest and very trust-worthy, a down to earth person. We will absolutely 100% return to this dealership! It honestly doesn't matter where you live --you've GOT to travel to this place and see the gorgeous cars they have. Hopefully Mr. Anderson will be there (you could ask for him!) but if not, all the other salespeople we met were super nice as well. A+++++
Marc Rieser was fantastic !!!!!
It's not often that my expectations of service above and beyond is met....but, Marc Reiser certainly provided that experience along with the other team members of Germain .This fine gentleman walked me through my purchase of my new Cadillac with enthusiasm and professionalism.He was right on top of things and made my second experience with Germain an excellent one.He was straight up front and saw that I obtained the best possible deal available to me.He was with me through the entire process from start to finish and followed up as well. I can say this, with the service provided I will be around for long time as a customer.What a great team and I'm " Sold " not only on Germain but the quality personnel like Marc they employ. Sincerely,Gregory R. SmithSmith Chiropractic
Quality, professional, fair
This is my second preowned Cadillac purchase with Germain. As expected, they had a full compliment of vehicles to choose from. However I didn't see what I was looking for. My salesperson Mike Rieser found me the PERFECT car. He and his manager gave me a fair trade in value for my car... WHA-LA! I now drive my new favorite car the 2013 Cadillac XTS Platinum. The whole transaction was less than a week and I couldn't be happier with the whole experience. No pressure, just straight honest business deal. THANK YOU!
Pleasure to deal with
Patrick (salesman) John (business manager) are gems! They both were a pleasure to deal with. This was the best car buying experience I have ever had!! Thanks so much Germain!!
Got me in the right car for me at the right price.
I was very pleased with the level of service I received during and after the buying process. I am one of those that dislikes buying a car and always leery when purchasing one. Marc worked with me even on his day off to give me a list of cars available in my price range and type that I was looking for . I did not feel steered into any one car or category of cars and was able to work my way through what was avaiable with his guidance. I am very pleased with Germain's level of service after the sale and taking care of a minor issue with my 2102 Buick Regal without hesitation. Look forward to getting my next car here in a few years.
Bad for Business
I inquired about a vehicle, gave as much info as I could to get things started. The salesman responded with, I would have to take a $2,000 loss on my vehicle a 2012, which then I was told that I would have to make an $8,000 dollar down to get the monthly amount I wanted. The vehicle a 2012 was in the low to mid 20,s and I have little over 15,000 left on mine. I was never told about an interest rate or loan term. Felt as if it was just to get rid of me. Im sure this is a good dealership, just not for me. This is the first and last time I will inquire on the net. I have a great salesmen at Stadium in Salem, Oh. that has been with me through 2 envoys a z71 Silverado and my equinox. I'll just wait for what I'm looking for to come through them. I should have known better then to leave the farm.
Recent Purchase of 2013 Cadillac SRX
We recently purchased a 2013 Cadillac SRX from Germain at Easton. Our sales person was Mark Rieser who was absolutely great to work with. I never felt pressured to buy. Mark was very professional and knowledgeable about the vehicle and options. Mark was focused on what was important to us vs. just selling a car. There were a few minor items that Mark agreed to have repaired and he kept his word. All repairs were made during one visit as promised. Kudos to Mark for being a great sales person. We had an overall great experience. This was our 3rd experience purchasing a car from the Germain family of dealerships (Germain Honda, Germain Mercedes and Germain Cadillac) and I would buy from Germain again in the future. Great people to work with!
Let me start by saying that I am no expert when it comes to buying cars. My spouse and I have gone through the process of purchasing a new vehicle 7 times. We enjoy the selection process, but when it comes to actually sitting down and discussing the purchase of the vehicle I can honestly say that I start to feel ill. To be fair I do this with a lot of purchases but buying a car is a big deal it shouldnt be taken lightly. Research is key. Dealing with Brad Martinkovich at Germain Cadillac was, by far, the best experience in car buying that we have had. Brad's customer service skills are incredible. From the first moment that we stepped foot into the Germain dealership he made us feel comfortable. When we left the dealership after test driving a vehicle, I realized that I left my purse in the backseat. When I called Brad to verify that my purse was still in the vehicle, Brad didnt hesitate to drop everything to run and check. He actually made arrangements for a tech to deliver my purse to me vs. making me drive back to the dealership. I hung up the phone and said out loud, I am going to buy a car from this guy!. While I was joking at the time, I am so happy that we did. Good customer service is not easy to come by. But when we experience great customer service, we believe it is important to let it be known. We want to thank Brad and also Ryan Layman. Ryan made me feel comfortable while I reviewed and signed all the documents that are needed in purchasing a new vehicle. Ryan and Brad did such a great job and we wanted that to be recognized. Thank you Germain Cadillac. The experience my family and I had at your dealership was amazing and we will recommend you to anyone in the market for a new or used car.
Purchase of a used Porsche Carrera
I traded in a 2002 Porsche Boxster S for a 2006 Porsche Carrera. Overall it was a good experience, however , I felt I could have gotten more for my trade in if dealership would have considered selling my Boxster themselves rather than whole selling it out . The Boxster was in perfect condition and very unique and I think the dealership could have sold it for at least $12k and maybe as high as $14k and the given me $10k on a trade rather than $8k. Other than this everything else was handled very professionally and the salesman Brad Martinkovich was great. I felt no unnecessary pressure and he was very professional .
Within the first week after purchasing a vehicle from dealership it started to make a noise so this past Monday we brought it in. The service dept came back to say both struts were bad and needed to be replaced. We had bought the extended warranty and was informed we would have to pay for the 200 dollar deductible. We both were a little shocked because we haven't even had it for 30 days, we don't even have the paperwork to transfer tags yet. We were told to talk to the Salesperson we bought it from so we did. He agrees to split the deductible but informed us that "it's a risk you take when buying used" not only did I feel belittled but really?? Do you tell customers that while you sit down trying to sell them a car? I understand it's a risk BUT it's always a risk when you trust a dealership that they do there jobs to make sure it's ok to sell. I've tried to contact Holli The customer service rep 3 times now to have no call back. I have also sent an email to dealership with nothing back. I own my own business and would NEVER treat my customers this way. Germain came highly recommended to me by a handful of my own customers. I would not recommend Cadillac of Easton or the Salesman we had.
Very enjoyable experience
I went in to look at a used Subaru Legacy. I worked with Bryan, who showed me and a friend the car. Bryan was very personable and answered all of our questions to the best of his ability. There were no pressure sales tactics or anything of the sort, just a genuine desire to understand my needs and what I was looking for. Unfortunately we weren't able to work out the financing, but I wouldn't hesitate to recommend Bryan or Germain Cadillac to anyone.
We found the perfect vehicle at the perfect price.
Germain was an answer to our prayer, I really was at the point of giving up or at least settling on something that wasn't exactly what we wanted, then came along brad at Getmain with not only exactly what we were looking for at the best price we've seen yet, but he also must have punched the easy button for us too. I was prepared to haggle, I expected to have to haggle over the price, but the price was already so reasonable I didn't have to. I love Easy, and that's exactly what it was. Thank you Brad and Germain.
Brad Martinkovich was very well informed about the Cadillac SRX and was able to answer all my questions. He was able to facilitate my test drives. He handled the paperwork involved with the sale professionally
Top Notch Customer Service
We couldn't have asked for me from Brad and this dealership. We have a 3 year old and a 1 one year so any tasks we undertake are somewhat challenging, BUT not this one! They made it as seamless as possible. Thank you so much!
I purchased a used Audi S5 from the dealership and dealt with Marc Rieser. He was very professional and great to work with. I felt no pressure at all in making my purchasing decision. I would recommend any of my own clients to Marc and the Germain family of dealerships.
My wife and I made a trip from southwest Virginia to Columbus last week and bought a 2013 Ford focus titanium. Justin Flood is an amazing salesman who answered all the questions we had and make this is easiest car buying experience. We know who to go to when we need another vehicle. Thanks again Justin and everyone at Germain for such a great experience!
I found my Toyota 4 runner at Germain online. I spoke with Mark Rieser and he helped me along the process to make a smooth transition from not having a vehicle to owning a car in a few days. I would definitely recommend the dealership and Mark to anyone.-joseph
Fast friendly service.
I traded my 2007 Cadillac xlr v in for a 2007 bmw m6 convertible. I dealt with Marc Rieser. He was beyond professional with the way he treated me and my time. I never looked at the car I was buying in person. I took Marc's word that it was a perfect car with no issues what so ever. Talked to Marc on a Friday afternoon. Drove 2 hours the next day to purchase the car we spoke about. Upon my inspection of the car I was buying off of Marc I couldn't find any issues whatsoever. I was very pleased with Marcs honestly and commitment to making me a happy customer. I would highly recommend Marc to anyone looking for a vehicle. Thanks again Marc for seller me the car of my dreams. Matt Helon.
Bought a used vehicle
Marc Reiser was great to work with. He stayed quite late even though he had plans and all the staff was congenial and great to work with as well. He has followed up with all of our questions and we would certainly recommend him for a car purchase!
Worth the drive
I live in Michigan. I found a 2013 SRX at Germain on Autotrader. I spoke with Marc about the car. He answered all my questions and I bought the car the next day. It's a great car and I would do business with Marc at Germain again.
Great no pressure sales. I hate the hard sell and the team I worked with made the car buying experience simple. Let me reiterate, I hate getting the hard sell on a used car. The vehicle I was looking for rarely comes up for sale and I found one here. There was a problem with the vehicle that I didn't notice until after the sale was finalized. It was no one's fault, it was almost unnoticeable, a small crack in the windshield. I called the salesman (Patrick Anderson) and he said no problem, we'll take of it. And did. The mobile service installed a new windshield promptly.The sales consultant (Ryan) took care of my missing title. Received the memo title and registration today. He asked about an extended warranty. I said I already had it taken care of with my bank. He said that was fine and he'd take care of the title and registration. Once again, no hard sell.I research the used vehicles I want and keep them for a long time (two years old and mileage in the 20,000's).I highly recommend Germain Cadillac for a new or used vehicle purchase.
Buying a used Cadillac
Germain Cadillac of Easton was a great place to buy our car. Very knowledgeable staff answered all our question. Great experience.
After going to several different dealerships and wasting lots of time we returned to Germain at Easton. It could not have gone any better from beginning to end.
I've forwarded you a communication to Justin Flood that briefly summarizes my experience on Saturday 10-24-15 when my wife and I came into Germain Cadillac at Easton to test drive a new Cadillac XTS. As you can see my wife and I felt we were treated to a first class experience. I've purchased many cars in my 58 years of driving (over 100) and included in that number have been countless high end vehicles such as Mercedes, Porches, Jaguars, etc. I have to admit that I've had many good experiences over the years. However, the test drive experience at Germain Cadillac on 10-24 and ultimately the final lease and pick-up of the vehicle on Friday 10-30-15 have set a new standard in terms of my expectations going forward. On our visit this past Friday both Mike Visocky and Kenny Quinn made a point to come out to meet us and emphasize that should I have any questions or issues down the road not to hesitate to communicate with them directly. They both also made certain to provide me with their business cards. They could not have been nicer and more sincere in their extremely personalized approach to dealing with us as customers. In the past I've met many General Managers and Sales Managers of dealerships in the course of purchasing a vehicle. I can honestly say none have presented themselves in such a sincere and down to earth manner. My previous encounters have always seemed more perfunctory in nature. I simply wanted to share my thoughts on our experience with your dealership and to let you know how extremely positive they were. Joe Vitale
Worth the 500+ mile (oneway) drive, AWESOME salesmanship
We are particular and exacting with the vehicles we drive, thus will travel (fly and/or drive) many miles for the right car that meets our particulars. We have done this on five of the past seven vehicles we have purchased... thus we have a basis for this review.Once we found the vehicle we were interested in (and there were many) we contacted Garmain via the Autotrader website where we found the car. Within HOURS of the contact, we had a reply from Neil Daniels answering our questions. Note we had also looked at other cars, reaching out to other dealers we had found online and had gotten responses a week later, or ignored after multiple attempts. In short order we had solidified the deal, with Germain graciously overnighting the paperwork for us to complete in advance of delivery.Upon arrival at the dealership (bright and early, the day after our road trip) we inspected the vehicle and it was indeed everything Germain (and Neil) had reported. I had taken their description with a grain of salt based on past experiences, however their description was spot on. Also note I am an Engineer, so I am quite exacting and detailed so not much gets past me.Finally, the final sales price was great. :-D
Great buying experience
We filled out the information request off of the ad on cars.com. Within 5 minutes we received a call from Mike at Germain Cadillac. He answered all of our questions and we negotiated a deal on a car over phone and email. We drove 10 hours to buy a car from Germain Cadillac because of the great customer service! We picked up our new car last week and could not be happier. The staff were great, the dealership is extremely nice and it was a pleasure to buy from them.
Great Customer Service!
My girlfriend and I drove in from Michigan to buy a used LexusNeil was professional on the phone with a great level of customer service.When we saw the car, it was everything we were promised and more. This was definitely worth the road trip to purchase. Neil made sure that the car was described clearlyand made every effort to ensure customer satisfaction.Great dealership, you will not be disappointed.I will be a repeat customer.
Germain Cadillac of Easton is run by some dishonest people.....I am from California...I closed a deal with them by paying 75% of the purchase price and I was told by joe, we will mark the vehicle sold....and then Joe calls me after a day and I was already in New Mexico...he asked me when can I make it I told him tomorrow.. As I am in new mexico..... Joe said ok good... And after 45 minutes joe sends me a text the car has been sold where can I send your money back...So I am in middle of no where...figuring out... What just happened....joe told me Kenny the sales manager will be calling me on the details.... After numerous attempts I was able to talk to Kenny....and he denied of knowing anything about the situation...ONE word they have no morals and ethics of customer service...
Honesty and Integrity
We had been truck shopping for awhile and struck out where ever we went. Everyone wanted to sell us a truck and lie about the condition and shape that it was in. We went as far as Lansing, MI and Fort Wayne,IN with no luck but someone just wanting to make a sale. We came home very discouraged and upset by no one being honest. Now we know this is how car salesmen make their living but Neil was different. He was upfront and honest about the condition of the truck. Took lots of pictures and videos for us to look at. When we got there the atmosphere was different from all the rest!! Very clean and upscale dealer with sales people who treated us like people and not numbers! Neil was not pushy and had our best interest in mind. He was able to work up a deal for us and we came home with a great truck! Would recommend this dealership to anyone and Neil as a sales person!! Was well worthy the hour and a half drive!!
Amazing Customer service!
I recently bought a 2012 CTS-V sedan from Germain. After 3 months of searching for the perfect match and speaking with different dealerships across the states I was ready to give up. We found one we liked in California we agreed to buy, we were financed and waiting for paperwork to arrive; however, customer service was poor as well as communication regarding details. The next morning my fiance seen a new listing for a 2012 CTS V a few hours away that was on the higher end of our budget. We immediately called and spoke with Donna, jumped in the car and drove 5 straight hours to Columbus to see the vehicle. While we were on our way she got our loan approved at a much lower interest rate than the dealership in California and had our payments right below where we wanted to be! One look at the car and I was in love and drove it home that same day. The dealership was immaculate and everyone was very nice and professional. The LONG car searching process was terrible, BUT thanks to Germain the car buying process was easy and smooth. Even more surprising was the follow up communication for my saleswoman asking about my experience and how I was enjoying the vehicle! The 5 hour drive was totally worth it and we will more than likely make the drive again when its time to buy our next Cadillac!
I have Just purchased my new 2015 Cadillac Escalade from Germain Cadillac in Columbus Ohio and I was very satisfied with their services,,Neil Daniel helped a lot to get me a deal I wanted ,,I have traveled from Washington DC to Columbus Ohio to pick up my vehicle and got the best deal .Everybody was so friendly and professional.I definitely recommend that dealership & will not hesitate to go back there again.
Great car buying experience
I have recently purchased brand new 2015 Cadillac Escalade from Germain Cadillac in Columbus Ohio,I had great car buying experience with them, Sales specialist Neil Daniels helped me a lot and made sure to get me a deal I wanted ,,I drove from Washington DC to Columbus Ohio to pick up my new car and was very happy with there top notch customer service and the deal they got me.Very professional and friendly people I would highly recommend this dealership and will not hesitate to give them more business.
Very friendly and welcoming. Did the repair quickly and well.
I tried to finance a vehicle and was turned down, I have received about 10 or 12 denials each time this lowers your credit score! Beware!!!
Failed to receive any response to my inquiry via Cars.com. I assume my inquiry must have been received because Cars.com is sending me an e-mail for Customer satisfaction..
Patrick was great to deal with. It was an easy process, there were external distractions that he was able to help navigate through to get everything wrapped up.
Best vehicle buying experience.
This was the best used car purchase that I have ever negotiated. The level of professionalism was impressive. The sales representative was attentive and listened throughout the entire process. We will look here for our next vehicle purchase.
Above and Beyond
My experience with Germain went above all satisfactory measures. I am now enjoying the ride of the used Acura RSX I purchased from Germain. The vehicle was perfectly as described through its inspection reports and images provided from the dealer. If purchasing from Germain Cadillac of Easton, I strongly recommend Patrick Anderson. This dealer provided the full package when it came down to customer service. He answered any and every question I had about my car, and made sure I was confident in my choice when buying from Germain. I live 8 hours away from the dealership, so trust comes into play when it comes down to the technicalities of paper work and such. Patrick did me a huge favor and picked me up from the airport as soon as I landed so I could drive as soon as possible. Long story short; YES you should buy from Germain and if you do, ask for Patrick Anderson.
Great buying experience. We appreciated the buying experience with Germaine. Our salesman Neil Daniels was professional and personable. Although our schedules were very tight and continuously changing, Neil was always accommodating. Love the new car
Germain Cadillac Review.
We recently purchased our first Cadillac. Our salesman, Brad Martinkovich was great. Very polite, professional, and informative. Explained in detail the features of our XTS during the test drive and before we signed our purchase order. Recently I returned for recall service and I was greeted promptly and assisted by Ron Maxwell. Ron took good care of my service request and explained some of the service intervals I will need for the car. Over all Germain Cadillac has given my wife and I a very nice experience with our purchase of our first Cadillac.
Pleased as punch
Everything about my car buying experience was top notch. I would recommend Germain Cadillac to anyone looking to purchase a new car without hassle or unanswered questions.
Bought a used car from them via internet. Great experience and exceeded my expectations. Justin flood was good to work with and car was exactly as pictured. They even filled it up with a full tank of gas. Price was lower than anywhere else I looked in the nation. So drove 9 hours to pick up.
Wes was extremely helpful. I had ask about a car he answered each question. Only made one other E mail contact a couple of weeks latter to see if there was anything else he could find out for me. I appreciated that. Like most of you reading this we are able to make up are own mind and probably could not be sold something we didn't wantI ask if they could pick up a friend at the air port and he suggested them arranging a carrier to deliver the car. I had no idea that could be done. Would recommend Wes and the dealershipGeraldJoplin mo
Brad was very honest and a pleasure to work with on my purch
Excellent .Brad was very easy to work with , he understood my needs and meet them . I was able to secure the vehicle the same day we started to work together on price and selection. I would recommend the Dealer to Family and Friends. I wish I lived closer as I would use Germain for service work.
Marc Rieser delivered nothing short of great customer service during my recent car purchase. He was very professional, educational and very willing to answer any of the questions that I had. He made the process of trading my vehicle in and buying one from their dealership completely stress and hassle free.
Great customer service!
Amazing customer service! Very pleased with my purchase! Justin Flood, our sales consultant was especially helpful! He continually stayed in contact and meet our needs every step of the way. I 100% recommend these guys! These guys are true professionals.
Purchased used Chrysler 200
Even though we were purchasing a used Chrysler rather than a new Cadillac or Mercedes, I felt like we were treated just the same. Mike Perkins was wonderful to work with.
Justin was by far the beat. I went to a few other places they didn't wanna help me. Justin did everything they should have done. To bad they don't have more sales men like him. I'm very happy with my purchase and will never go anywhere else when looking for a car.
Awesome facility!Mark took great care of us and put us in our new SRX! Will be back for another one in 3 years or so!
I reached a point with my (then) current vehicle where I knew I needed an upgrade for my own safety. After searching for a pre-owned CR-V for several weeks, I spotted one on Germain's website. The price was well below competitors and I wondered "What's the catch?" Mike and the Germain team truly offered the best price out of anyone else - no catch. The vehicle I purchased is comparable - if not in better condition - than the CR-Vs marked up thousands of dollars higher. The experience was great - especially compared to other dealerships that preyed upon me, the naive first-time car buyer. Mike and team were very patient and understanding of the big decision I was making. I will definitely come back when it is time to upgrade again.
Auto shopping experience
Shopped for new Car. Sales person was very helpful and knowledgeable. She took adequate time to explain the car, Potential financing and general services offered at the dealership,
Brad was an amazing host. He searched for everything I wanted and his customer service was excellent!!! I had a great time. It was professional.
Justin gave us excellent customer service!
We drove from Cincinnati to Columbus to purchase our car because Germain had the best price - by far. Justin made our experience pain-free. He was knowledgable, courteous, and patient with us (my husband had many questions!). We love our new SUV and would recommend Justin to anyone looking for a car. Thank you!
I live in southern,md. And was looking online for a 05-06 pontiac gto, they had the best price hand down, and no bull**** , Mike was very cooperative and patient with us, and I did feel comfortable dealing with him as a salesman. My experience was great at Germain Cadillac. Sincerely, jason and Cathy
Everyone was very knowledgeable and helpful. Brad Martinkovich did an excellent job going over the car with us. Paperwork word was very easy and painfree. Thank you
We loved our Lexus, but our new SRX had us at hello. The drive and the style are second to none. Thank you Germain Family for the nice experience. Mary Titus
Everyone at Germain was very friendly. Our sales professional Brad was wonderful. He went above and beyond what I would expected. Everything from start to finish went very easily and smoothly. Thank you brad for everything! When I am ready to buy again I will be going back to Germain Cadillac of Easton.
Most enjoyable car buying experience ever.
I recently purchased a 2015 Cadillac ATS Coup. It was the most plesant car buying experience I've had. Brad Martinkovich was very professional and knowledgeable about the cars which helped in my selection. I greatly appreciated the lack of game playing on arriving at a price. I believe the selling price was fair and I did not have to play games to get it. The entire staff was friendly and respectful of my time. I would recommed this dealer and know that I will do business with them again.
I had an extremely easy time purchasing the vehicle I bought with the help of Brad. Being out of state I called several times with questions and always got my questions answered and calls returned within the same day. Once I got to the dealership the vehicle was pulled up and waiting for me to check it out. I couldn't have had a more smooth experience with such a unique situation that I was dealing with!
Buying from Germain Cadillac of Easton
Brad was extremely helpful and took his time to show us several of the vehicles we were interested in buying. It was a no pressure, informed buying experience and was quick! We were out of there in less than 90 minutes!The dealership is extremely professional and courteous. We will buy from Brad again!Rodney
Patrick Anderson great customer service.
Our salesman Patrick. Very friendly, outgoing and understanding of all our requests an needs. We definitely HIGHLY recommend Patrick to anyone looking for a new vehicle.
I wish I could have bought a vehicle from this dealership. The salesman was unbelievably helpful, yet not pushy. He also followed up and answered all my questions. I was specifically looking for a type of vehicle that they did not have in stock. There is no doubt that if I was looking to purchase a Cadillac, this would be the first place I'd go.
Love my new, used 2010 ford rapture, love this dealership, Marc and everyone were great in helping me with the purchase of my new truck! Would highly recommend this dealership! Very state of art place! Thanks Marc!
Dan is a wonderful salesperson, from start to finish our transaction was very smooth. He is a true professional. Our experience was rewarding, this is the second vehicle we purchased from him.
very nice to work with. did everything he said he would do. was out of there in less than an hour with vehicle washed and gassed up. over all the best truck buying experience that I've ever had. will definitely recommend to my friends.
Contacted Brad about a vehicle I was interested in and told him I was ready to buy that day. Asked if the dealership could work with me on the price and Brad flat out told me no. There was no let me see what I can do, or let's work together and I will talk to a manager, or what else can we do to make this happen. Just No! Find me a comparable and then maybe I'll go to a manager is what I got. Not good service. Went to another dealership that day and bought from someone who did go to bat for me.
GREAT SERVICE DEPARTMENT!!!
Germain Cadillac Service Department is A++! I had my car serviced 12/10/2014 and worked with both TJ and Anthony. They both provided excellent customer service and I would highly recommend this dealership to all of my friends and family. Thank you for making this customer feel special! :)
worth the trip
Drove one hour each way, twice to close the deal. Neil and sales manager worked hard to get us into a Flex.Financing was handled well and quickly. They didn't make us feel like second class because we were not dropping 60K on a new caddy. Will shop with Germain next time around.
We purchased a used Cadillac from Germain. Wes Echols was absolutely fabulous and really went above and beyond to complete the deal! Very quick and efficient. Definitely would buy from again!
Timely and Pleasant Service.
Great ServiceI went in for my recall service. The greater was very pleasant. The gentleman who came out to service my recall service was very pleasant. He explained everything and told me how long it would take to complete the service. I waited in a pleasant area and read magazines and listened to a television even if it was on a sports station.
Excellent and Pleasant
Second time buyer Germain Cadillac of Easton - and both times I have been very pleased and satisfied with my overall experience. Brad Martinkovich is an exceptional sales consultant friendly, kind, and very professional. He did a great job on helping me meet my goal and needs. Brad made every steps of my buying experience easy and painless. I highly recommend Germain Cadillac on your next vehicle purchase; and don't forget to ask for Brad....
Professional and extremely a pleasure to do business!
I'm truly please with the outstanding effort of my salesman, Marc Rieser! I was asking for a brand new Escalade with many many extras. Marc made it happen. He called and text on a regular basis to inform me of delivery status. I am completely amazed with his concern for the customer to receive exactly what they want and or need. I look forward to continuing my business with Germain of Easton and will definitely contact Marc for future needs. Thank you!
Excellent Buying Experience
Megan Brandt did a fantastic job of helping me compare Cadillac versus Mercedes allowing me to make a comfortable and informed decision. Ian in the Finance Department was also a real pro in expediting the paperwork process to get me out the door in a timely and efficient manner.
rare experience for me
I will have to say in all my years of purchasing vehicles from different dealerships, from different cities, this has to be one of the easiest, and by far the best car buying experience i have ever had. Great price on the vehicle, more than expected for my trade in, and the dealership is very nice. Megan was great! only downside is i had to wait almost a half an hour for finance dept. they had a few sales ahead of me. i will highly reccomend anyone to come here. you have earned us a return customer.
We purchased a pre-owned Acura ILX from Germain a week ago. We were immensely impressed from the first phone call to the last handshake. They were competitively priced and still willing to negotiate. Neil Daniels is a tremendous salesman. We have bought many vehicles, both new and pre-owned, and he is by far the best sales person we have ever dealt with. We drove well over two hours to reach the dealership and found the car to be precisely as Neil represented it. Upon arrival we were greeted immediately, took a test drive, completed all the paper work and were returning home with our impeccably clean car (which had a full tank of gas I might add) in slightly over an hour. From our experience we would highly recommend both Germain and especially Neil Daniels for your next vehicle purchase. The distance traveled will be well worth your time and believe you will have a very positive experience!
I bought a used 2012, Lexus from them this weekend. Had 5 star experience, entire transaction went smooth. We worked with Mike Perkins, he addressed all our concerns in an open and honest manner. He also called us today to follow up on our drive back to West Virginia, and to know how the car performed. I would highly recommend them to anyone. Not sure how they ended up with those negative reviews. Thank you Mike for making it smooth and easy.
Car is great, but buying from out of state not.
I found just the exactly the 2 year old, low mileage car I was looking for; the price was quite fair and the buying process (through the mail since I'm out of state) was pretty simple. However, AFTER they had my check the service was practically non-existent. I bought the car sight unseen and drove 3 hours to get it and they couldn't have been less interested. The facility is gorgeous and they obviously spend a lot of money on creating an impression of service, but the actual service was dismissive. I had what I thought were seemingly simple questions following the sale. (The driver side floor mat is missing - do you know where it is? Do you have a manual? Why was I charged the wrong tax amount? My temporary plate is about to expire, where is the title?) I heard "Can't figure it out." "Don't know." "Oh yes, I guess we'll get you a check." So far, the car seems great and I hope that holds true, but I was unimpressed with the service from the online sales team. I ended up ordering my own floor mat and was reimbursed and I did get the check for the tax difference, but I had to pursue all of these things - no one reached out to me. Just not what I expected. Be sure to ask plenty of questions BEFORE you buy, because after you buy (at least in my experience), they aren't very responsive.
Spend your hard-earned money elsewhere
When it comes to spending a non-trivial amount of money (over $30 000), you'd expect a decent level of customer service. This is not the case at this dealership. Expect that your paperwork will take forever to process because salespeople can't spell and will have to re-type all your info multiple times. They will blame it on the system however. And after you got your dream vehicle, expect to spend a lot of time to get this dealership to send you all the necessary paperwork. They don't return your calls, don't explain why delays occur and don't give any answers, and keep promising things that don't happen. I bought myself a whole lot of frustration for over $30 000 and wish I had gone to a different dealership. Should've looked up their reviews on Google - they are awful as well.
BEST CAR SALES TEAM: Marc Reiser, Ryan Austin & Kenny Quinn
THEY ARE ALL 5's!!! Marc Rieser, Ryan Austin & Kenny Quinn are hands down the BEST OHIO SALES TEAM I have ever had the pleasure to work with! They were all very professional, knowledgeable about my vehicle, & friendly to work with. They all took time to answer all my questions thoroughly without rushing me through the buying process. I felt comfortable with them and never felt any high pressure sales tactics. They visually showed me on the computer what my car was honestly worth based on the banks analysis not their own and made me feel like I knew all the numbers, since numbers don't lie. They are dedicated to EXCELLANT CUSTOMER SERVICE as I went in 6 months ago to talk to Marc Rieser about a vehicle and he took time then trying to work a deal for me, but I just was not ready to move forward at the time. Yesterday, (6 months later), I went back to see Marc like I told him I would because he seemed trustworthy the first time we met and I ended up buying a 2011 Cadillac CTS Coupe, which was my dream car for years, black(paint) on black (leather) on black (me) lol. I am 110% satisfied and will be going back to see this great group of gentlemen when I am ready to buy another car in the future. If you are like me and question if your car sales man is going to lie and cheat you, you will NOT have to worry about that with Marc, Ryan, and Kenny. These guys are legit. Well, Marc, Ryan, & Kenny if you read this review I hope your smiling because you guys are the BEST! Have a great day guys & GOD BLESS YOU. -Ray Steele
I just received delivery of my used 2011 Dodge Durango...
I just received delivery of my used 2011 Dodge Durango from Germain Cadillac and could not be HAPPIER!!! I have been in and around the car business all my life with my dad having owned a few dealerships during my childhood. I was concerned about purchasing a used vehicle via the internet, without even seeing or driving the car in-person. However, Marc made me feel extremely comfortable with the process, offering to take detailed pictures and even test-driving the vehicle for me personally. Upon delivery I immediately took the Durango for a test-drive and was nothing but pleased.I offered to take a survey for the dealership in order to make sure and spread the word that Germain Cadillac is a wonderful place to purchase a vehicle from - even being 500 miles away!!Thanks to you all,Satisfied Customer!!
Best buyng experience ever!
My wife and I were pleasantly surprised with the entire buying process of the pre-owned vehicle at Germain Cadillac. None of the problems that were present at earlier dealerships occurred at Germain! One hundered percent satisfied at this dealership.
Recently found a Used Volvo via Cars.com at Germain Cadillac of Easton. Sales representative was very attentive, responsive and straightforward. We wanted the car with 2 items for service (rattle noise and an alignment). There was no push back or disagreement and these items were part of the purchase agreement. We were able to negotiate a good deall for both parties and were very satisfied with the experience. When we picked up the car after the service items were take care of, the service department was pleasant and quick to respond. Overall, I would do business with this dealership again.
The service I received during my recent service...
The service I received during my recent service experience was exceptional and beyond the call of duty. TJ and the other service personel could not have been more helpful, considerate and friendly. TJ will be a very important part of my future decision to buy another Cadillac from Germain. He should be rewarded by the company for his excellence in providing exceptional customer service and for promoting an excellent service experience for customers. Because of his customer care, I am very pleased to recommend Germain Cadillac to my friends and others at any time!!!!!!Ed VanceGranville, OH
perfect. did everything over the phone. gave Brad ( got...
perfect. did everything over the phone. gave Brad ( got his name from a long time, very complimentary friend of mine ) the car model i looked at in the lot on a Sunday. told him my drop dead budget for the car i preferred. he called me back within hours and beat it. Picked up the car a day later. there is no way he or the dealer could have been more effective or friendly.i sincerely appreciated the whole process.thanks to all.Perry Pappas
I am very please of the services provided me during the process of my pre-owned vehicle.
Patient, Professional Sales Service
My wife and I had been looking for a quality pre-owned suv. We had 2 dealerships in TN looking for the past several months with no results. My wife found the exact vehicle we were looking for in Germains on-line inventory. We were hesitant because we were 430 miles away but Marc Rieser patiently answered all of our questions and worked with us to make the trip worthwhile. The other staff at the dealership were pleasant and helpful during the short period we were present. We would not hesitate to make the long drive again!
My husband and I had purchased Cadillacs from Germain...
My husband and I had purchased Cadillacs from Germain before, so we naturally went to Germain to look for a Cadillac crossover. We were very pleased with the salesman (Mark Rieser) and the dealership as a whole. Mark has answered all my questions so far and I'm sure he will receive more from me. He always returns my calls in a timely manner, takes his time with me, and is very kind. I am 70 years old, so am not as quick as I used to be to learn new technology. Mark has been very helpful.
My wife and I had been looking for a quality pre-owned...
My wife and I had been looking for a quality pre-owned suv. We had 2 dealerships in TN looking for the past several months with no results. My wife found the exact vehicle we were looking for in Germains on-line inventory. We were hesitant because we were 430 miles away but Marc Rieser patiently answered all of our questions and worked with us to make the trip worthwhile. The other staff at the dealership were pleasant and helpful during the short period we were present. We would not hesitate to make the long drive again!
I had been in the market for a used car for a while and...
I had been in the market for a used car for a while and ended up locating what I was looking for at Germain Cadillac of Easton. I spoke with Marc on numerous occasions and found him to be extremely helpful with all of my questions. The three hour trip was well worth it and my experience with this dealership, Marc and Ian was far superior than any other dealership that I had gone to. I will gladly make the 3 hour trip back to Germain for my next car purchase.
I was very pleased with everyone I worked with on my...
I was very pleased with everyone I worked with on my service visit. Jackie was great setting the appointment and at check out. She was very friendly and had a warm smile that made the final beginning and final transaction a pleasure. Jackie and Bob greeted me with a smile and checked the car efficiently. Ron did an excellent job explaining the services completed and services needed. Equally, I was so excited to walk out to my very clean car thanks to Nicole and Bob. I want to bring it back just to have the two of them clean it up for me. The service center was comfortable, clean and inviting. I will be excited when the cappuccino machine is up and running. Thank you all for your outstanding customer service.Will definately make me want to return to Germain Easton.
They should understand that they are not just selling cars, but also service. The service in Germain was horrible. I didn't mind if the price of the car was high, but I need a good service that I was willing to pay money. Bad service I have ever met.
The experience from start to finish was fantastic! ...
The experience from start to finish was fantastic! These are true professionals and they when above and beyond to put us in the vehicle we wanted. You cannot go wrong buying here!
great phone service
If you want a good used car /this is the place too go they try there best to put you in that car you want and help you with some good financing
Marc was very friendly and helpful. He stayed in contact...
Marc was very friendly and helpful. He stayed in contact with me throughout the whole process. The dealership was very clean and neat as well.
This was the best and easiest car buying experience of my...
This was the best and easiest car buying experience of my life. My wife and I test drove a car on an early lunch break, decided to buy and Marc got the ball rolling. Since it was a work day and we had to get back to the office Marc delivered the Ford Escape to my office 3 hours later. We signed the paper work and it was that easy. I would highly recommend this dealership and Marc Reiser! Great place to buy a car!
I recently purchased a car from Germain Cadillac of...
I recently purchased a car from Germain Cadillac of Easton. I was relocating from Phoenix to the Dayton, Ohio area and did most of my research and the buying process online. Marc Rieser was the associate I dealt with and he was quite accommodating with my needs. Because I was in the process of moving and quite busy, Marc had two of Germain's employees drive the car to Dayton and deliver it to me with a full tank of gas. In addition to that, Marc came in on his day off so a friend of mine (who lives in Columbus) could test drive the car for me. I would definitely purchase a car from Germain again because the customer service was great. I gave Germain a high rating because my car buying experience was easy and took very little time or effort on my part. Thanks!
Purchased a vehicle on 6/1/13. The transmission blew 8...
Purchased a vehicle on 6/1/13. The transmission blew 8 miles down the road. Consulted with the dealership on the situation. Was told to get an estimate and they would help with the situation. Brought in an estimate ($3000 in repairs) from a reputable garage. General manager did not agree with the estimate. He wanted me to take it to another garage that he prefers. I said, if you had a preference then why wasn't I informed that you would only accept an estimate from a specific garage. Asked what they were going to do in regards to the situation. He said they would help "some." I asked him to define what the word "some" meant as I find it to be rather ambiguous. He said that he could get a discount on repairs at a local garage and then they would help "some." I said, I don't believe this vehicle should have ever been sold if it were in such disrepair and that they should give a refund under the circumstances. (total purchase price with tax etc. was $6998) The repairs are nearly half as much as the vehicle and needless to say if I had any idea that Germain Cadillac would sell something under those circumstances, I would have never purchased anything there. So, I took the vehicle to the 2nd garage. The garage informed me that the transmission was bad and it needed replaced as did the previous garage. The garage also informed me that the dealership asked them to just try to replace the sensors despite the fact that the transmission was bad. This has been the worst experience ever imaginable in regards to a vehicle purchase. This was supposed to be my litttle brother's first car. It's been sitting in the second garage for over 3 weeks and still not repaired. The garage said they've been waiting to hear back from the dealership! Unbelievable! We should have been given our money back a long time again if Germain had no intentions of making this situation right!
Amazing Facility, Great customer service!
I purchased a 8 year old truck from Germain, Tony was my salesman. The whole experience was great. I drove 4 hours to pick up the vehcile. There was an issue with the drivetrain when I got there and even tho the sale was "as is" they fixed it at no charge to me. Treated me as if I were buyin the new cadillac.
I wanted to be sure to review the dealership after my...
I wanted to be sure to review the dealership after my recent experience at Germain. I had some previous issues with my car and on this visit, everything was done above and beyond so by the time I left, I couldn't have asked for it to be a better experience. The Executive Manager, Service Director, and Service Manager were all doing their best to resolve the issues and explain whatever was needed. Your team renewed this born and raised Detroit girl's faith in the American-made auto industry. Thank you Mike, Ken and Shane. Deb Messner
Exceptional service from pre sale to post sale. Kenny...
Exceptional service from pre sale to post sale. Kenny Quinn is the ultimate sales professional, no pressure, honest, open to negotiating, etc. His follow up is exceptional. Always makes time to answer my questions. Shane is "The Service Advisor", nothing more needs to be said. Just an overall great experience. Looking forward to a continued relationship with Germain.
My experience at Germain Cadillac was excellent. John was...
My experience at Germain Cadillac was excellent. John was very helpful and patient as he walked me through the buying process. Even after the purchase he has followed up with me to make sure Im happy with my SRX. I couldnt be happier!
Great, positive experience. Shopped online for a CTS...
Great, positive experience. Shopped online for a CTS Coupe within the US and found the one I wanted at Germain Cadillac. Marc made buying simple - he took care of everything even having it shipped to my home!
Awesome experience with Marc! Best deal I could find on a...
Awesome experience with Marc! Best deal I could find on a CTS. Amazing car. Was well worth being on the road 14 hours for the vehicle.
My husband and I recently just purchased a new Cadillac...
My husband and I recently just purchased a new Cadillac from Marc Reiser. He was the most thoughtful and caring salesperson that we have ever worked with. Usually, car salesman are very pushy but this was not the case with Marc. His personality and customer service towards us was outstanding and made buying the vehicle a pleasure. He went above and beyond to make the deal happen. I would recommend Marc Reiser to anyobdy that is need of buying a car. We will definitely come back to this dealership and Marc to purchase another vehicle.
To everyone that needs a good car buying experience! ...
To everyone that needs a good car buying experience! This year my car was starting to cost me, though that's any vehicle that's 15 years old with a little over 200,000 miles on it. So searching through some websites, I have to say the largest variety has been through the Germain group. Thinking of the name and the fact they sell the higher end brands like Lexus and Mercedes, I was a little skeptical on pricing, but they have a great pricing variety as well. I called in wanting to look at a Dodge Caliber SXT 2007 that had around 108,000 miles on it. He was very nice and understanding of my financial situation, and was more than happy to take me for a test drive of the vehicle. Once finished we went through the numbers I will say I was between that and another vehicle, and I did go with a different vehicle through a different dealership. It was a Honda, and I'm just more comfortable in Hondas. But I honestly wouldn't put that as a negative for the customer service as I have to say out of the 4 other car salesmen I worked with at other car dealers, he had the best personality, did a great job, and if I had to recommend someone he'd be the first. So if you're looking for a vehicle and you need a salesman that can be patient with you and knows what he's talking about, Chris Adams would be the guy to go to at the Germain Cadillac of Easton location.Thank you!Bryant
The experience from beginning to end was a positive one. ...
The experience from beginning to end was a positive one. At no point were pressure sales tactics used. The salesman (Dan Poli) was prompt, professional, and accomodating throughout the process.
Dan really made my purchase experience as effortless as...
Dan really made my purchase experience as effortless as possible. The conversations were open and honest, I got an excellent vehicle at a good price without having to deal with typical dealership antics. I am now referring friends and family to Dan. Great job, and thaaanks!
I would highly recommend Marc to anybody in search of...
I would highly recommend Marc to anybody in search of their dream vehicle. The car I wanted (Cadillar SRX) was in Indianapolis, Indiana and Marc made sure that I received it here in Columbus, Ohio. He was very knowledgeable and was not the pushy salesman type you expect when looking for a car. Keep up the great work, Marc and I appreciate ALL your hardwork and dedication in assisting me.
(Let me begin by saying that I was debating whether to...
(Let me begin by saying that I was debating whether to buy a Lexus or Cadillac, but opted for the Cadillac due to the outstanding customer service I had received from Chris Conrad at time of purchase and subsequent service visits over the past 6 years!)So on January 9th, I took my car in for regular oil and service maintenance. My new customer service contact is Rich Dobney (spelling?). He confirmed and verified my appointment via e-mail, and followed through every step of the process. He went out and inspected my car, noticed some scuffing on mirrors and one side at rear of vehicle, and personally rubbed them out to make it look like new. I was impressed! This was totally above and beyond the call duty and in every way exceeded my expectations. Needless to say, I'm not going anywhere else any time soon.Thank you,Arnie Hopkins
I had a great buying experience at Germain. My sales...
I had a great buying experience at Germain. My sales person Marc was very friendly and took the time to answer all my questions in the necessary detail. When the purchase was complete he made sure to go over all the features of the vehicle before I drove off the lot. I will absolutley go to Germain of Easton for future purchases.
This is the second car I've purchased from Germain...
This is the second car I've purchased from Germain Cadillac. I called ahead to ask about a car and spoke with Sara first at your appointment desk. She made me feel welcome and ensured me I'd have someone to work with when I came in and arranged a time. I was very pleased with the experience. I was looking for the right car, but outside of my experience with Germain, my usual feelings about buying a car are not good ones. I just don't generally like the experience of being pressured to buy something. John Streifel was that guy that was informative but friendly, interested in ensuring he understood what I wanted and that he could find something that fit what I was looking for. It was more of an information session about what cars fit the things I was looking for. I felt the same way when we bought our Sienna (the last purchase from Germain) and that tells me that you as a dealership are doing something right in how you are training people. I am sure I'll come back in five years when it's time to replace the van (we like to run our cars for 10 years and keep only one payment at any time). Ryan supported the finance paperwork and he was also friendly, but expedient too (something you appreciate when you don't want to spend all day signing papers). Count me as a satisfied customer.
I had been looking for the perfect car for awhile. I'd...
I had been looking for the perfect car for awhile. I'd contacted several dealers and visited one other dealer in the Chicagoland area. I found a perfect fit in a 2011 SRX. When I called to inquire about the vehicle, I was pleasantly surprised to speak to Marc, an extremely professional, non-pushy salesman. Marc helped answer all my questions and took care of all of my financing & credit documents right away. He was very patient with me and made me feel very comfortable in purchasing a vehicle 250 miles from home. Upon making the drive to Easton, Marc was in contact with us several times, making sure we didn't get lost and giving us tips on what hotel accommodations were nearby, etc. When we got to Germain, we were greated immediately like we were old friends. I truely feel my experience with Marc and the staff at Germain was top notch. I would recommend this dealer to anyone and everyone!
I had my vehicle in for fuel service just under 2 weeks...
I had my vehicle in for fuel service just under 2 weeks earlier. The engine light came on so I immediately got the vehicle back in, just in case.Turns out it was a new issue, which was swiftly diagnosed and handled. I needed to have a coil and plug replaced -- not cheap but after the service was done the car ran like new. I'd always wondered why my pre-owned CTS was just barely noticeably not quite as fast off the blocks as any loaner I would take while it was in the shop.Well now it really purrs and it really runs. I could not be happier. The cost was just under estimate, the work was done when stated.Also, some warranty work where I had to have a loaner for a couple days involved a trunk water leak, which was handled in the early part of December.The work was done on Germain's dime and done right.The effect of having a precision machine taken care of by precision mechanics is just beyond words. I'd considered having the vehicle serviced for the engine light issue but honestly, the other option, though reputable, could not give me a straight answer over the phone on basic questions. Well, Germain Cadillac representatives could. I quickly resolved their service, just under 100.00 more than other options, was the right one.Well, I was quickly proven right. I can't believe how well a vehicle can be maintained and just how good it can run.Out of the blocks now, if this car had wings, it would leave the ground. The thrill of punching it to pass slower traffic and being pushed back into the seat is, to make the phrase trite, beyond words. I make sure to have slower traffic nearby a little to often now, just to justify punching it now and then. And this baby responds, let me tell you.This is the first car 6 months after purchase that I can honestly say it was love at first sight and still is.I have to put this in -- if I run into a woman as great as this car is, she's off the market and I'll finally settle down.
Outstanding! Marc got me the ATS 2.0L Turbo I wanted...
Outstanding! Marc got me the ATS 2.0L Turbo I wanted promptly. It had to come from Lansing, Micigan. I was also able to get the lease deal I desired.
Yesterday was the first I time I dealt with Shane Cawley....
Yesterday was the first I time I dealt with Shane Cawley. I must say he is a very good representative for Germain. He was not only professional and helpful, but there was a pleasant demeanor about him which I was impressed with. He was professional yet did not have a wall out in front of him. He was easy to communicate with. As a result, I felt trusting of him and that he cared about me as a customer. He listened, understood and explained well. As I left Germain, I was happy to have worked with him and glad he is there. I look forward to working with him next time. I vote that Germain made an excellent choice in hiring Shane!
Never felt comfortable
When you walk in you are just in awe of how nice the building is and how the 2 levels are laid out then you talk with someone. I started out talking with one gentleman, John, who seemed like a great guy about a 2009 Toyota Avalon. I gave him all my trade info and our credit info but he was busy the two times I came in to look at the car so I was passed off to Chris who took me on a test drive and worked the numbers for me. I was a little upset when my finance and I came in to buy the car we were passed off to Tony. Chris had called me twice and confirmed my appointment but when we showed up 15 minutes early he was too busy to help us. So we got Tony who seemed like he didn't want to help us. We sat in his office for 20 minutes while they transferred the deal and I had asked $1500 for my trade because that is what we had been quoted at other dealerships. Then came up $1000 when we decided to leave, so we asked for $500 off the price of the car. They said no and we left. If I wasn't passed off so many times and felt like a second rate citizen I may have still bought the car because it was only $500 but the customer service was lacking severely.
Wow! Very surprised! I had visited Germain Cadillac of...
Wow! Very surprised! I had visited Germain Cadillac of Easton a couple years back looking to buy a new vehicle. I had an awful experience with their former sales manager, and said I would NEVER ever buy a vehicle from them. Having been in the market for a new vehicle, I wanted to buy from a reputable dealership that was close to home, so I gave Germain another chance to sell me a vehicle. I had contacted 3 other dealerships in the area in addition to Germain. My sales contact was John Streifel. I spoke to him over the phone and managed to work the majority of the deal over the phone. I like that he was upfront and honest about everything from the beginning of the process. I felt like I was in charge of the transaction, unlike previous experiences where I felt like the sales guy was trying to pull a fast one on me. Once I had the final price set on the vehicle, we started talking about my trade-in. I realize John is not in charge of appraising the trade, but this was my least favorable view of the dealership. I still feel like my vehicle was worth about $1500 more than what I was offered, but I was given a generous offer. Once that was set, we started discussing the financing for the vehicle. The process was easy and smooth - I wouldn't necessary say 'quick' though! I believe we spent about 3.5 hours at the actual dealership. John was friendly and very knowledgeable about the vehicle I was buying. I would definitely recommend him to anyone in the market for a new Cadillac. The finance guy was also really nice - I believe his name is Ryan Austin. He was friendly and explained everything thoroughly as we went through the heap of paperwork. I like that both John and Ryan were laid-back guys and genuine. In the past, I felt some sales people came off as 'fake' - this is not true with these guys! Since I purchased the vehicle, I have spoken to John regarding a few questions on the new vehicle. He still treated me as a valued customer and didn't push me off now that he had made a sale.
I have had the pleasure of dealing with this dealer for...
I have had the pleasure of dealing with this dealer for many years! The most professional, helpful, courteous and hospitable place I have ever been!
Quality Customer Service
After reading the previous reviews I felt that I should offer one even though I have yet to make a purchase from the dealership. John Streifel has to this point provided some of the best customer service I have ever encountered at a dealership, this despite the fact that I am over 1000 miles away and all of our dealings have been via phone and email. I have never gotten a stuffy shirt or they don't care about me feeling... in fact quite the opposite, he has stayed in touch with me, advised me of a price drop on the car and gone out of his way to earn my business. Thank you John, and keep up the good work.
They were very friendly and courteous. I drove quite a...
They were very friendly and courteous. I drove quite a way to do business with them and am glad I did. Did all they promised and I am very satisfied with my purchase and will buy from them again.
I have purchased 3 almost-new (ok, used is the industry...
I have purchased 3 almost-new (ok, used is the industry term) Cadillacs and traded in 3 vehicles with Marc over the past 2 years. First one was in 2010. I believe you get what you pay for. The prices on the 3 vehicles (CTS, STS and an Escalade) were very competitive. Not a steal, but a great value. Certainly worth the price considering the condition of the vehicles. Everything was there: both keys/fobs, owners manual, Nav disc, window stickers, floor mats, etc. These were low mileage (less than 20K) vehicles and they looked and smelled brand new. Germain provides the CarFax directly off the website, no charge to click on it and view. I would not go to any dealer that did not provide that as part of the service. Whats great it is right there, you dont even need to request it. What they gave me on the trades was reasonable. Obviously, not what I could sell it for by myself, but worth not having to go through that experience. Marc, Kenny, and Ian make the process very simple and fast. I also rated Anthony as a 5, as we bring our cars there for service. The Germain service department is excellent, and Anthony does a fantastic job as one of their representatives. Vic Butler is their Service Manager and he is also excellent. The Germain dealership is first class in every respect. All the people are professional and really nice. Sure, they are running a business, and need to be profitable. The difference is in the way they treat you as a truly valued customer and their fairness when it comes to the numbers. I would refer my 88 year old parents to Germain Cadillac, and know that they would be treated right.
Marc was extremely friendly without being...
Marc was extremely friendly without being "pushy". He answered all our questions and had a few items fixed on an exceptionally nice used cadillac. We would recommend him and return. Thanks Marc! Kenny was also available and helpful.John & Marilyn Cornell
My wife and i and our son all had a good experience with...
My wife and i and our son all had a good experience with Marc.We would recommend him.As well as the dealership.We bought two used vehicles with in a week.
I purchased a 2010 Cadillac SRX from Mark Rieser. Mark...
I purchased a 2010 Cadillac SRX from Mark Rieser. Mark was very knowledgeable, attentive and provided immediate follow-up. Prior to visiting Germaine Cadillac I had visited Mercedes Benz of Dublin and was a ready buyer. Because of the lack of follow-up from the sales person at Mercedes Benz of Dublin I vowed to not ever purchase a vehicle from that establishment. Due to Mark's exceptional service I am now a loyal Germaine buyer/customer. I am more than pleased with the vehicle I purchased.
I am a Canadian buyer that purchased a pre-owned 2011...
I am a Canadian buyer that purchased a pre-owned 2011 Volvo S40 from Marc Rieser. I found the vehicle on Carguru after looking for 2 months. I live close to the US border near Lewiston, New York and hoped to find a vehicle that was not too far from this area. I found that the best priced vehicles seemed to be in Florida until this vehicle came on line at a very competitive price at Germain, in Columbus, OHIO. I spoke to Marc about the vehicle and had hoped to put a down payment on it as he assured me that it was in excellent shape, and that I would fly to view the vehicle and make the final payment. Marc advised that he could not hold the vehicle for me if a firm purchaser attended the lot. I did not want to lose the vehicle as it was exactly what I was looking for. We compromised by Marc agreeing to bring the vehicle to a Volvo dealership in Columbus. I paid the dealership a nominal amount to perform a complete review of the vehicle. The Volvo mechanic advised that the vehicle was in mint condition. Volvo also corroborated the Carfax report, performed a small recall fix, and performed all of the warranty work that still remained on the vehicle (oil change, rotate tires, cabin filter replacement, etc) at no cost. I wired the full payment to Marc after he asked me to check the Dealer Rater web site about Germain. Germain has an excellent rating. Three days after the purchase, I flew to Columbus and was very pleased to find the car that I expected to purchase. Marc sent all of the required documents to the US/Canadian border. The vehicle is now in Canada and I saved a lot of money. I will do this again and would not hesitate to shop at Germain. I am sure to send some people their way.
I worked closely with Megan to test drive a few new...
I worked closely with Megan to test drive a few new models of Cadillacs, a CTS4 sedan and a CTS4 coupe. Megan was very knowledgable about the product, professional, friendly and courteous. Both Megan and Jason took a personal interest in my automotive needs and put together a package that worked well for me. This is my third consecutive Cadillac, but the first time that I have worked with Germain. They have certainly gained a new customer and I would recommend Megan Brandt and Germain to anyone in the market for a new vehicle.
We were treated exceptionally well during the buying...
We were treated exceptionally well during the buying experience. We were also treated exceptionally well when an issue arose related to repairs and service. I would recommend friends and family to purchase from Germain based on this experience as well as our previous buying experience with Germain. Mark was great and handled our purchase very well. I will continue to bring my business to Germain.
After deciding on a used Cadillac I spent some time...
After deciding on a used Cadillac I spent some time searching on-line for something that would fit my criteria. Seeing that I live in Charlotte NC it seemed at the time not very economical for me to drive as far as Columbus to buy a car so I visited a few local dealers with disappointing results. Germains price and product seemed much better then what i had seen thus far and i decied to investigate if it may be worth a trip to Columbus after all. When I called Germain everything and one was professional from Donna personally walking out to verify the car was there to Marc calling me to see if he could help with directions and assuring me the car would be there waiting for me and not out on a test drive by another potential customer. There was no pressure to buy and every question I had was answered with no hint of persuasion or deception. In the end I ended up saving approximately $2,500 which even takes into consideration my gas and hotel etc. I would highly recommend this dealer to anyone.
We worked with Marc to purchase my 17 year old son's...
We worked with Marc to purchase my 17 year old son's first car- Marc and the staff at Germain Cadillac made the experience a special one that he will not forget!
Came into the Dealership to place an order for a new 2013...
Came into the Dealership to place an order for a new 2013 XTS Platinum AWD, Crystal Red Tintcoat.I had talked to Donna on the phone and She set Me up with Marc. I found that it would most probably be 6-8 weeks to get an ordered car in. I am just a little immpatient (like a child), so Marc "twisted My arm" into buying a CTS-V Sedan that was just gathering dust in their showroom!! At this point I should mention that I was trading in a C5 Corvette convertble. So the moral of this story is, I left as one very "happy camper".I have a little trouble breathing, so Marc moved vehicles around so I didn't have negotiate stairs while at the dealership. I have had the MOST positive experience of dealing with purchasing an automoble of My 70+ years!!
I called the dealership and was sent to Donna Harmon. She...
I called the dealership and was sent to Donna Harmon. She scheduled the appointment to meet Marc Rieser. I called Donna back to leave her a message that I appreciate her sending us to Marc. Mark was very attentive and listened to what we were interested in. I have been in sales since I was 21 years old and am now 56. Marc has what I call powerfull low sales pressure skills. It is a great skill that is not learned he just understands that if you answer all the questions and are interested in what the client says. You will earn the business. I appreciate the opportunity to work with Marc.
I've dealth with Matt Guth on several occassions having...
I've dealth with Matt Guth on several occassions having to bring my SRX or CTS for warranty work and he has been TOP NOTCH. Matt is always friendly and does his job with a GREAT smile! Matt is a great asset to your organization and I truly will come back to your service department knowing that Matt will be there to provide great service no matter how big or small. Matt--thanks for all you do.
As a single woman looking for a luxury vehicle, I was...
As a single woman looking for a luxury vehicle, I was nervous at first at how I would be received. I had concerns about being dismissed to quickly or not being seen as a serious inquiry. From the first phone call with Donna I felt welcomed. Eric Williams gave me the initial tour and test drive. He was very thorough at not only telling me about the features of the SRX, but explaining the benefits of each one before we even started the drive. He really listened to the things I said were important instead of trying to sell me on what they had available. He also laughed at my jokes which made me feel comfortable and at ease with the process. :)Because Eric had an earlier prospect come back to purchase, Megan Brandt helped me through the numbers part of the process. They came up with an option to terminate my old lease early without penalty, and provided me additional incentives and rebates to get the payment close to my desired range. Within a few minutes, Megan felt like talking to a friend. There was no high pressure sales strategy....just a genuine desire to make me happy and get me into the SRX I fell in love with!!I had planned on test driving at least 4 vehicles, but ended up only looking at two. After driving this amazing car and working with such wonderful people, I knew I had made the right choice! I LOVE LOVE LOVE my new SRX!!! Thank you Cadillac of Easton!
From the time I walked into the dealership and was...
From the time I walked into the dealership and was introduced with Mark I knew he would take extra care of me and show me exactly what I was looking for. And that he did.Mark is an asset to you organization and I look foward to return to Germain for my future needs. Keep up the good work.
I have been dealing with the Germain dealership for some...
I have been dealing with the Germain dealership for some time and I have always been highly satisfied. Megan contacted me and indicated an interest in my 2008 CTS. I came into the dealership with the intent of exploring the opportunity of buying a new car but not really intending to at this time and I made that known to Megan and Jason. With no pressure from them whatsoever I leased a 2012 CTS and I could not be happier. Megan is a tremendous asset to Germain. Her professionalism and customer service expertise made her a pleasure to work with. Jason did a great job of educating me about the benefits of leasing in my paricular case and was very friendly as well. Ms. Loralee did a great job of explaining everything and was very courteous. Ian quickly led me through all the paperwork and made it easy to understand with his friendly manner. I have dealt with Matt in service for many years and he has always been the best. He even took time to call me at home to congratulate me on the new purchase. Obviously from my comments I had a totally wonderful experience with these professionals and I always highly recommend the Germain dealership to my friends. Thank you very much.
Marc and Donna were great to work with and it was a great...
Marc and Donna were great to work with and it was a great experience. I asked them to be very up front and detailed with the wuality of vehicle I was looking at since I was coming from out of state. It was exactly as described.
Everyone we came in contact with at Germain Cadillac of...
Everyone we came in contact with at Germain Cadillac of Easton was super nice, knowledgeable and very helpful! Megan Brandt was our Sales Consultant and she was awesome! She is highly recommended and I will tell everyone I know about her helpfulness and knowledge! Chuck Peterson was very helpful too, he had the paperwork ready to go and made the process go as smooth as possible. Loralee Trapp was very accommodating as well as far as getting us information about our purchase and the perks and privileges of becoming a GM owner. I really enjoyed the whole experience, from test driving the vehicle to questions we had to financing everything was wonderful! We LOVE our new to us car!!! Big thanks to everyone and all of your hard work! We will be returning customers!
After looking for a Cadillac SRX, my daughter told me...
After looking for a Cadillac SRX, my daughter told me that Germain Cadillac of Easton had several. I called and spoke with Megan Brandt and later to Jason Dwyer. Jason quoted a price over the phone for what I was looking for. We went to Columbus, and it was Jason's day off, but we worked with Megan. Megan was very knowledgeable and if she didn't know the answer she found out immediately. I would highly recommend Megan as a sales rep. and would shop at Germain Cadillac again.Linda Bowen
We recently purchased a Cadillac Escalade ESV from Germain Cadillac of Easton. Everyone from the moment we entered till we left treated us with great customer service and attentiveness that is usually absent at most car dealership. The business manager, Ian, in particular worked hard to get us the best deal with financing all the way up to we were ready to sign. We appreciate their effort, commitment, and professionalism to delivering exceptional customer service to their customers.
Buying a new car
Friendly greeting as I entered the dealership, buying the new car was a easy experience instead of a hassel.
Marc was very professional. The dealership is first...
Marc was very professional. The dealership is first class. My wife and I bought a 09 CTS, could not be more happy. You aren't just purchasing a car you are buying into a family. Top notch.
Great service sort of
I had a great experience with Germain Cadillac and Marc. That is until the buying process was almost done. Marc was great, However Germain accepted a check on the condition that they wait two days to cash it. They tried to cash it they same day I gave it to them and it caused me to over withdrawl my account. They were nice enough to cover the fees that I encured however they called me later the same day with the same problem. If they would talk to eachother it would be an amazing dealership. Oh and they didn't even fill the tank on my new car.They said it would cost too much to fill all the cars they sell. Really you are a Cadillac Dealer come on now. I felt that had I bought a newer more expensive car they would have treated me differently.
I have had a great experience with Germain Cadillac of...
I have had a great experience with Germain Cadillac of Easton. From the moment I walked into the showroom to the time I drove out with my 2012 CTS Coupe, I knew that everyone that I came into contact with wanted me to have a great experience. You can really tell that they all care and want to make sure that you get what you want and more.
I did a great deal of research and found Germain at...
I did a great deal of research and found Germain at Easton to be the best Central Ohio has to offer. I felt I was treated fairly and honestly and plan to do business with them in the future.
My wife and I were in the market for a used Lexus RX330,...
My wife and I were in the market for a used Lexus RX330, and found one online what we thought would be something worth driving to Columbus, Ohio to look at. From our initial call, Donna was very helpful and put us in contact with Marc Rieser. Marc was very knowledgable of the vehicle we were interested in, and answered every question we had. Marc asured us we would not be disappointed if we traveled the 1.5 hour trip to look at the vehicle. Upon arrival, we were greated by everyone who walked by. Marc had the Lexus all ready for us to hop in and take a test drive. His description of the vehicle was exactly as he described. There was some minor scuff marks on the rear bumper that I wasn't impressed with, but Marc quickly resolved any concerns, and offered to take care of the scuffs. Upon further inspection, we found a very small crack in the dash. That too was taken care of without any negotiations. My wife and I were aware that when buying a used car it is more than likely going to have some wear issues. However, this vehicle was an exception to the rule. Not only was this vehicle in excellent condition, but it was priced well below Kelly Blue Book. We purchased the Lexus RX330 on Saturday, but due to having the minor issues that had to be taken care of, we couldn't take it home that day. Marc explained to us that it would be Wednesday before the repairs would be done. We picked the car up a few hours ago, and I was amazed at the job they did to correct the issues. I can honestly say that this was truly a great car buying experience. From the intial call, to the very end, this dealership has it figured out! Marc is a huge asset to Germain Cadillac, and we will definately be contacting him again when buying another vehicle. We would like to thank Marc and Kenny Quinn for taking the hassle out of the negotiating process, and making this such a great experience!!!!
Had a great experience here when I bought my CTS Coupe....
Had a great experience here when I bought my CTS Coupe. The salesmen was helpful and thorough- no pressure or mind-games. I felt comfortable with every aspect of this transaction. They were also available the next day to follow up on very small issue. The attitude at this place is shown throughout, very polite to me and my family. Eric was great to work with! He knew the product very well and was happy to accomodate my requests. Germain Cadillac of Easton is awesome!
Went in to Germain to look at a 2003 Toyota Corolla I...
Went in to Germain to look at a 2003 Toyota Corolla I found online. Dealership was very busy, but my wife and I were still helped almost immediately, and were given keys to the car while we waited for Marc Rieser to finish with another customer. Took a test drive and then ran numbers. There was some brief negotiating, very friendly, and they met the price I felt comfortable with on the car after Marc checked with his manager twice(about 6-7% off their listed price.) They went halfway after the first check, but met our price after the second time Marc spoke with him. Overall it was a very good experience, a low pressure environment, and I would highly recommend working with Marc.
I must first preface my comments by saying that it is of...
I must first preface my comments by saying that it is of no surprise to me that the dealership is as successful as it is because of savvy business professionals like Marc Hellman. It was very evident that he has a "customer centric" approach as he truly focuses on the needs/desires of the client; this is where most dealerships "miss the boat". My wife and I just recently purchased a Caillac Escalade and shortly after the purchase, had a few drivetrain related issues. As Marc embodies all facets of being loyal, dedicated and committed to the customer, he made the decision to put us in a different Escalade that was even nicer than the one we purchased!! WOW, now that is service at it's best. It is also important to note that there were a host of other people that made the transaction pleasant: John Striefel, Kenny Quinn, service dept. and others. I will definitely be a repeat customer!! Thanks, Brad
My experience buying a car from Marc was excellent.He was...
My experience buying a car from Marc was excellent.He was very quickto answer them or find out what he did not know. He had the car readyand clean at the time we arranged. I found the owners manual missingwhen I got home so I called Marc and he sent one to me since I livein Canada. GM would not transfer the extra warranty that this Cadillaccertified pre owned vehicle had to Canada but they where willing tomake up the difference in the final price.I would recommend Marc toanyone buying a car there.
Transmission: 6-Speed Automatic
Body Style: Sedan
City: Columbus, OH
Contact seller for Engine Type
Color: SATIN STEEL METALLIC
Transmission: 9-Speed Automatic
Body Style: SUV
City: Columbus, OH
Engine Type: 3.6L V6 24V GDI DOHC
Color: GRAPHITE LUSTER METALLIC
Transmission: 6-Speed Automatic
Body Style: Crossover
City: Columbus, OH
Contact seller for Engine Type