my review
Overall a good experience. Their prices on used Subarus are a little higher than everyone else, but I would attribute that to their lifetime warranty on the drivetrain.
Call Leo Lopez Now!!!
I bought my first car ever and I've always dreamed of having a Subaru. When it came time to purchase, Leo was so helpful, informative, and an overall genuine person to work with. Even when I came in 6 months after my purchase for my oil change, he took the time to talk to me about my car, personal life, and make sure I was shown around the new dealership. Amazing person inside and out, call him now if you're thinking about buying a Subaru!
Exceptional Customer Service
Kelly did a fantastic job of helping my wife trade her legacy (which she had for a week!!!) for a outback. She worked with the manager to get us a fair price for both cars. We will definitely consider doing business with her again. Best car buying experience ever!!
Great service visit
The service staff were Prompt, courteous, and thorough.Greeted and full explanation given. Clean and welcoming waiting room. Finished when they said they would.
Highly recommended
Great dealer Really good service Big inventory I really recommend it Cristian Alva is a really good salesman he got my brother a good deal
Great Service, Beautiful New Dealership Location
Collin has been my Service Advisor for years and has always been great to work with. He explains everything well and helps me prioritize needed maintenance and repairs. The new location is beautiful - very impressive! The service area is so much brighter, lighter, and it's nice to have it separated from the actual service shop. The waiting area is much more comfortable; the amenities (coffee, snacks, fruit, drinks, etc.) are a nice touch!
A Great Customer Experience! First Time Buying Brand New
My wife and I were referred by a friend to see Leo at Gerald Subaru back in June. We had a great experience! We had phoned in advance that we wanted to see him and the best new Forester model. When we arrived it was ready and he had another family there buying their second car in a month from him and they couldn't stop talking about how great Leo is with the whole experience. So after Leo's fanbase let us pull away Leo was able to spend the time to show us all the features that Subaru includes that other small SUVs miss. There are so many extras included that we were really blown away. I think the biggest reason why I wanted to write this review is because Leo listened and understood that my wife would be the primary driver and he took the time to show us all the little differences between this vehicle and others we were considering and that made all the difference for us. I can say going from Mazda to Honda to Toyota to Jeep and lastly Subaru, he was the most knowledgeable in the field. I've had other experiences where someone might say a manager can explain this later or brush over something, but not with Leo. He is a true professional in his craft and can hand hold you through all your questions and concerns. Six months after our purchase Leo is very responsive by phone and email with any questions. Couldn't be happier!!!
Great service as always
Rapid check-in with a cheerful service advisor (Mr Moran), pleasant waiting area, work completed quickly. The new facility sure is nice.
A Great Car Buying Experience
Pleasant sales people, pleasant surroundings, no pressure and a willingness to work with us in deciding which model and what features would best meet our needs.
buying a car should always be this fun!!!
Kelly is amazing, knowledgeable, friendly, easy to work with ...we had fun. She even gave us a little Subaru gift, which got us even more excited about our new 2017 Forester. Because of that little gift, I have since ordered fun Subaru stuff from both your accessory department and gear store. You can tell Kelly loves Subarus and that is why she sells them.
Car service
Everyone there is very friendly, and they keep you updated on the process of your car's service! The new facility is great! Makes you feel like you're not at a car dealership!
Staff
Professional behavior of the staff during the sales process. We were not subjected to the classical car sales pitches that we have all experienced - and that was appreciated.
Great service
Always good Collin is a great service rep for u guys. They always provide me with a loner which make me want a new Subaru
Love the bright new space! Service is always great
The new dealership is so nice and clean and bright! Such a nice change from the old place. The person that checked me in was super nice and offered to help many times with all the kid stuff I was hauling.
Gerald Subaru is Great!!!!
The new building is fabulous! I'm so grateful to have the Gerald Service Department for my car. Your knowledge and customer service is outstanding and I won't go anywhere else.
Great and fast service
Fast and efficient service, friendly staff and accomodating, service department is very flexible and accomodating and thr new building is huge and peaceful while waiting fir your car
They made buying a car easy and almost painless
Our sales consultant, Eric Zetterlof, was great to work with. He explained everything we needed to know, and took a lot of time showing us the features of our new car.
Good service but high cost
On time, fast service. Actually finished earlier than expected. Pleasant waiting area, friendly. But, higher cost than expected for routine visit Donna D
Great Service
New office/building looks very nice, staff is friendly. Service repair process was very simple and not inconvenient. Keep up the great work!
Enjoyable Experience
We had a great experience with the dealership. Kelly is very informative ,thorough and personable. She took her time in explaining vehicle options and pointed out features we didn't know existed.
Great service!
They were very accommodating. I asked for a ride to work and they had driver ready and waiting for me! They also called me, when the work was done and sent a driver to pick me up.
Car buying experience
We were able to purchase the vehicle we wanted. The staff was willing to meet our needs/demands. The environment in the facility was nice, clean and neat.
Very friendly and helpful!
Staff was very friendly and helpful. They were willing to work with us and try to get us a car and price that fit what we were wanting.
New facility is a home run
outstanding new space. very comfortable and smartly laid out.you can easily get some work done or relax while waiting for your car.
Great service
Professional and friendly. Great facility with modern waiting room. The staff is efficient and knowledgeable. Also good communicationand follow through.
New location with the same great service.
Our vehicle was taken in at the exact appointment time. Our vehicle was done at or before the promised time. friendly staff made the wait enjoyable.
Great service
The service was accurate, fast and helpful. Everything was well done and in a timely fashion and all my questions were answered.
New car
My husband and I were going to purchase the car we had been leasing for our daughter. We were going to be in a hurry. My husband called Kelly thomas and she had him fill things out on the computer first and everything was waiting for us when we got there. She was very friendly and considerate of our time . Thank you
Nice facility, good service.
The new facility is much better than the old one. Much nicer waiting area especially the "quiet area". Service done quicker than promised.
Friendly employees
The gentleman that helped me treated me with very high respect and patience. The facility was clean and the car was worked on faster than estimated.
I love my new Subaru service dept.!
The Service Dept went above and beyond to make sure everything I already paid for with the purchase of my CrossTrek was performed.
Great service
very good, honest, very quickThe experience was good and easy. Would recommend to others. New facility is great and convienent
Great service and friendly staff!
Robert Moran was extremely professional and friendly. Facility was very clean and welcoming. I will definitely be returning for future service and purchasing needs.
Amazing Car Buying Experience
Our salesman Christopher Vanlue was extremely knowledgeable about the different types of cars on the lot and the amenities they offered. Christopher was helpful throughout the entire car purchasing process and was eager to make our experience enjoyable. We are extremly pleased with the 2017 Subaru Forester we purchased. The amenities on our car such as the adjustable heated seats and moon roof are specacular. We are pleased with the 5 Star Safety ratings and are pleased that the Subaru Forester is rated as one of the top cars that offer excellent maneuverability in the snow. We purchased a maintainence package at an affordable price and are happy that we can go to the dealership in order to maintain our car with Subaru experts. We are looking forward to working with Gerald Subaru in the future and would recommend them to anyone looking for an amazing car and outstanding service at an affordable price.
Knowledgeable Service
Mitch was very knowledgeable and helpful answered all of ourquestions. Felt very comfortable driving away because Mitch was very thorough.
Our experience
Kelly Thomas was our sales representative. She was extremely helpful and knowledgeable in our decision process. Then a few days later we returned to learn about all the new features in our new car. She patiently and cheerfully went over all and answered our questions. It was a pleasure working with her from start to finish. We know we can return when more question arise. We heartily recommend her!
Great Services
Friendly salesmen (Cristian Alva), he did everything to make me feel comfortable. He made the deal fast and easy what I was looking for. Tony, Finance manger, very friendly also and didn't sugar coat anything. He was straight forward. Also, Free coffee can't go wrong with that. New building looks great.
Service
The new facility is beautiful and comfortable.I enjoyed seeing familiar faces as well.Service was superior.The Gerald family has continued to achieve the best.
Great service
It was an easy process to buy a car I hope will serve use many years. It was an experience I would do again.
Wonderful
Great people to do business with my sister purchased an Outback touring model and loves it. My daughter purchased a Crosstrec in the spring and also is very happy with the vehicle. It They both ride really smooth.
great personal service, clean new facility
Personal attention-lots of friendly helpful staff-beautiful dealership-great coffee/snack area-attention to details, and explanation of services, and encouraged to contact at any time for further assist with questions or concerns
Great experience with Kelly and Anthony
Kelly was very helpful with getting the order and purchase of the Subaru Outback. Special order came from Indiana. The Car came to me with no problems. Kelly is very knowledgeable about the car she sells. Anthony was very helpful with making the purchase a reality and price I wanted. Great job they both deserves 10 stars!!!
New Purchase
I did this review already. My experience was great. Friendly sales woman, listened, took her time with us and made it fun instead of a dread
Great experience
Our Salesman Christopher was extremely knowledgeable and passionate about cars especially Subaru's. He was professional and helpful, taking extra time for teaching us features on the car and also made several follow-up calls. Ask for him - easy to work with
Very Happy
My salesman (John Rose) was very knowledgeable. Everyone there was polite. The finance guy (Asim) was great, polite and quick.
6 month Check up
Robert Moran was extremely knowledgeable and courteous .He explained things about my car, I was unaware of.I will definitely come back. Awesome Job!!
Halloween Treat!
I came to Gerald Subaru of Naperville to have a punctured tired fixed on my 2014 outback. While talking to the service person regarding my day's frustrations, I said: "I should just buy a new car". He turned to Kelly, who was standing next to him and introduced us. Kelly took me to view and test drive a 2017 Forester. I was impressed by the safety technology that the car was equipped with. I will be starting a new job in which my driving distance and time will increase and therefore thought how these features could be a life saver. Living in Chicago with our winters and construction seasons its better to be properly prepared. Kelly worked with me patiently and I never felt pressured by her. I LOVE that she is part of the sales team and I highly recommend her!
New Car from Gerald Subaru
Knowledge of salesman, treated my wife with respect and courtesy, great facility and selection of vehicles, proactive nature of the maintenance dept (they called me).
I had good, pleasant service, but . . .
I began working with Eric Zetterlof over a year before I purchased my 2015 Forester on August 20, 2016. He knew that I was intending to purchase a vehicle to have for a number of years (previous vehicle was owned for 244,000 miles, 13+ years), but I was not able/ready to pull the trigger on the purchase yet. He helped me think through what I'd like, suited to my needs and desires, then shelved the info until I was able. Once the finances became available, I returned to Eric's desk, and the search began anew. He'd located 4 pre-owned cars, I tested them all, and settled on my Forester. All the paperwork was done, payment was made a couple of days later, and off I went. As I drove my Forester to work and back for a few days, I realized that I DID NOT like the ride, feeling that I now had a very rough ride, not unlike that of a truck (trucks of these days probably ride MUCH better!). (Could I get my Hyundai Santa Fe back???) Two weeks after I purchased it, I told Eric that I really wasn't happy with the car, given the ride. We agreed that I'd drive it for 2 weeks more, seeing if I got used to it. Two weeks later, I decided that it was OK. About a month later, I scheduled an appointment to have the protection coating applied (undercoating, body, interior), so was given a loaner of a 2017 Forester. Before I got halfway home, I realized that there was an incredible difference between what I'd bought, and what I was loaned. In the morning I aborted the protection process (which still has not been done), saying that I wanted to seriously look into a switch-up for a better ride. At this point (shortening the story), it seems that all I'd be given for my car is about $17,000, where I'd payed $26,000. I was horrified that there would be so much of a difference between those two values, and I felt as though I got somewhat jerked around on the price, especially by the fact that I'm stuck with a truck that has a car body. I am still trying to convince myself that I'll sooner or later get used to this ride, maybe before I'm dead and gone. I guess I'm naive enough so that I thought that Gerald would do more to help me remedy the (still very new) situation than buy the car back as a "used" car, giving bottom dollar for the car which (at that point) had about 17,500 miles on it. Needless to say, yes, I'm rather disgruntled, and will have a hard time endorsing Gerald Subaru in the future. I don't know Eric Zetterlof beyond my car buying experience, but have no tangible reason to believe that he didn't do what he could, start to finish, to make me a satisfied customer, so I'll be happy to endorse him and his efforts. I know this is not the kind of reviews which dealerships like to hear, but then, my car isn't the kind of car which I'd like to drive for the next 15 years either. Guess we both lose, huh?? :(
Great service, new facility with lots of amenities
Abid was very friendly and took a lot of time to explain features of Forrester. Nick was the one who did the final transaction and was really helpful. He was patient enough to even answer questions from my 6 year old.
very clean, knowledgeable saleswoman, pleasant
Kelly Thomas made this purchase one of the most un-dreaded car purchases I have had in a very long time.
Laid back
Very laid back and surprisingly low pressure sales. Was expecting more high pressure sales and frustration but it was very laid back. The longest part was the paperwork and waiting for the car to be filled with fuel.
Great service, good car buying experience
Salesman was very kind and not pressuring at all.Making car buying experience worth every minute I just found my Subaru dealer for life
Frist time buyer experience was great
An open, clean and inviting dealership; and my salesman did a good job of managing the whole buying process. I would definitely recommend Gerald to others.
Great service, comfortable waiting area
I took my Subaru Legacy in for regular service and for a recall issue. Service writer was helpful and polite. Work was completed in about 1 1/2 hours. Comfortable waiting area. Immaculate service area.
18,000 mile check-up
Lyle is friendly and fun. I really like the beautiful new facility. I didn't have to wait too long. Good experience all around.
Considerate and friendly environment
Considerate and friendly staff...Love the new facility! And, THANK YOU for putting in the quiet room.... no need for everyone to hear about the aches and pains of Aunt Betsy!!
Great Service! Great new facility!
The man that checked us in was very nice and pleasant. The new facility was great with a lot of room in the waiting area.
Happy Customer
Easy to work with each person. We started out getting quoted wrong and it ended up being a good experience.
Maria Kurisummoottil
Mainly the sales person Eric, we are are very much pleased with his attitude, the way he handle us and overall sales of the vehicle. We will support him and wish him all success.
oil change at subaru
Overall good experience and done on time. Had to look for my car in order to leave when work was finished. Car wash was with a coupon, but car wasn't dried and missed some spots.
friendly and helpful personnel.
I liked the brand new facility a lot. The waiting room is vastly improved. The service contact was helpful and friendly.
Excellent guys!
Absolutely helpful personal- Leo Lopez, Leo...(sales manager) ready to answer any questions and great advices. Great experience. Thank you so much!
gREAT SERVICE
Great service! , my service person was excellent and very accomodating and will recommend to everyone. Love the new facility, nice and clean.
New Digs
I love the new facility, LONG over due. I would drive 20 miles more for just the experience. Keep up the great job.
Excellent Service
We are a one car family, so having the availability of a service loaner vehicle is crucial for us. So far in the last few years I've driven a Crosstrek, a Forester, and most recently a Legacy. The variety is great too as we are definitely planning for our next car to be a Subaru too!
very comfortable environment
I worked with Kelly Thomas buying a used subaru. She was very helpful and considerate of my needs, never tried to over sell me, but made sure I knew my options. I would definitely recommend her to anyone in the car buying market. I did also like getting/choosing a small gift that she saves for her customers
Excellent service
Excellent customer care! My vehicle was fixed in a timely manner and the noise I heard from it is completely gone!
The Best Ever
Staff were pleasant, helpful, courteous, and informative. The waiting area was comfortable, and beautiful with coffee, Tea, and morning type snacks provided, and it took almost exactly the amount of time they said it would to service the car.
Well designed facility
First of all, I was impressed with the new facility in Naperville. Whomever designed it put a lot of thought into it. Service Dept. very prompt when I arrived, and got me checked in quickly. Work was performed in a timely manner, and my Service Rep, Bob Moran, handled my checkout very quickly, and was very informative about how my Subaru was serviced.
Go to Gerald Subaru
Not a hard sell. Let us try a few cars and schedule an appointment to try some more. Great representative too!
All employees were very heloful
Experienced, knowledgeable sales personnel.This is a new store with excellent facilities. There are extra benefits to all customers which are paid by the store.
Great service
Bob was excellent in helping me out and explaining all the things that needed to be done. Like your new facility.
Good price, salesman, facility's
Good price - used the internet to get quotes ; nice salesman - knowledgeable, not pushy, aimed to please; beautiful state of the art facility
Good service, clean facility
Easy on line schedulingFast service, friendly staffGreat waiting area with comfortable furniture and canteen with snacks and beverages. Recently open new modern easy access facility
Great service!
Convenient and the work was done in a timely manner. Beautiful new facility. We will definitely take our business to the Gerald Group.
Great Service
My advisor Bob was helpful and clearly explained everything I had questions about. The experience from check in to check out went smoothly.
Motivated to do the deal.
I worked with Kelly Thomas who was helpful without being pushy. She helped with all my questions and went the extra mile to work out a mutually beneficial plan.
No pressure & no negotiating back & forth.
No pressure to purchase. Leo very informative, personable and wanted us to be satisfied before we made a decision. It helped to be able to take the car for a couple of hours and drive it to get the experience before purchasing. Also, we were informed of costs up front and no negotiating back and forth.
Great service on my Subaru on a recent Friday afte
Delighted with how Lyle handled my service visit on a recent Friday afternoon. He demonstrated strong communications skills and figured out how to get the work done more quickly than expected.
wonderful facility
expeditious and very cordial and the shuttle service very convenient very good coffee you require an essay and people are busy
Trading in an elderly Forester for a newer one
We took an immediate liking to Nick Gruic, the young man who took care of us in our search for a pre-owned Forester with specific features within our price range, to replace my 14 year old Forester (also purchased from your dealership). His easy, personable manner, warmth and "genuine-ness" inspired trust and confidence, relaxing my initial unease and wariness over buying a used car from someone I didn't know. We also appreciated the helpfulness of Tony Mazany. Very nice waiting area, by the way.
Highly recommend Gerald Subaru of Naperville!
Kelly Thomas was extreme friendly and down to earth, which made my visit very comfortable. She was very helpful with providing alternatives. She wanted to accommodate my needs, and completely did exactly that.
New car buying
Mitch our salesman and Tony our sales manager were wonderful to work with. They were both knowledgeable and at no time did I feel that I was under any pressure to buy. They were very clear when they explained both how the car worked and my financing options. They were both a pleasure to do business with.
Excellent surprised
Purchasing a used vehicle can be worrisome; however, with the assistance of Abid Khan at Gerald Subaru of Naperville, sigh of relief slowly took place. I purchased the Legacy with a very tight budget. Impressively, Abid and Anthony truly worked their magic! I left the dealership very pleased that late afternoon. Few days after I took the car home, it rained continuesly. Unfortunately, I noticed a weak dripped by the door. I was very nervous since I did not buy any warranty. In my head, I was on my own for the repair cost. My boyfriend did not think either that Gerald Subaru would help me out at that point , but I thought that it would not hurt to ask. Abid was just a text message away, so I went for it. He did not disappoint me. I was told to bring the vehicle back, so they could check it out. I made an appointment, and it was repaired/cleaned ( along with my little concerns) free of charge. The bonus, I was given my dream vehicle,Crosstrek, as my rental car! :DAmazing crew!!! I am very glad that I purchased my Subaru in this dealership!Thanks guys!
very friendly & helpful
very friendly & helpful staff (and well staffed), good service overall, brand new shop and very accessible. would recommend to others.
Gerald Subaru Service
Collin Miranda seems like a good guy and took care of me well.Happy with the service I was given. Service has come a long way lately.
2017 Forester lease process
My sales associate, Abid Khan, was very knowledgeable and professional. I also felt the finance manager, Anthony, was a delight to work with.
Excellent service
Very courteous, complete and knowledgeable. Listened intently and understood my problems. Fixed everything and more. Explained some things I was not knowledgeable about.
nice fecility
My sales person Mr. Abid was very nice and cool person. Good customer care and convenient facility. overall very good experience.
Airbag fix
Ease of scheduling an appointment, location. how do i get this thing to twenty words. I pride myself on my brevity
Great experience!
Fantastic, great staff and dealership! Leo and Anthony were the best! I would recommend them to all of my friends and family. Superior product and superior staff!
I love my choice
My husband and I walked into the dealership in Naperville. We were right away greeted by Eric Zetterlof. We discussed about what I was looking for, which I was not exactly sure yet, just a vague idea. Eric explained to me what makes Subaru stand out. He showed me around, checked what's on the showroom and on the lot. We left, I was undecided. He e-mailed me info, talked over the phone. I narrowed down my choices and Subaru was one of the top choices. I visited the dealership few times, talked about prices. (I would like to mention that there was another salesman who helped me looked at the cars while I was deciding if I should get silver or gray, Eric was off that day. Sorry I forgot his name. But it just showed me that they were willing to help even though I was already talking to Eric.) Eric looked for other options, including other brands, that were within my price range. He asked about my future plans. It got me thinking that I'll be retiring in 8-10 years and I don't want to buy another car. I finally decided to get a 2016 Subaru Crosstrek. BRAND NEW!!! The shopping process was a pleasant experience. Eric was not rushing or pushing me. I felt that he was sincere in helping me. I love my choice. The car suits my need as an everyday car. It glides smoothly. I got the color that I want. I'm happy. Thank you, Eric, for your help.
Great Experience
Kelly Thomas was a pleasure to work with. Highly recommend. Also this dealership had the best price for the car we bought of all the Chicago area Subaru dealerships.
Great facilities
New location is great Much improved waiting area. Good wifi connection. Did not check out the showroom but will on next visit.
Service on time, great waiting room
Service was a recall, promised pick up time was met. Waiting room experience was great - comfortable, modern with nice amenities!
Amazing service and new building
The service was great. I love the design of the new location. Robert was very friendly and helpful! Sorry that I cannot remember his last name! Keep up the great work. God bless you!
Great Sales Experience
Everyone was great to deal with, especially our sales person Kelly Thomas. Communication was great throughout. The sales process was very smooth.
Pleasing
Kelly Thomas and Mason help me thru the process with much attention to my wishes and concerns. Kelly handle the buying process and made it a very enjoyable process.
Gerald Subaru
Jesse BushHe always treated us as family.He listen to what I wanted and ONLY showed me what I was interested in.The manager was trying to help me, but Jesse understood what I wanted. I appreciated that. He did not try to push me to look at what was on site.It is WONDERFUL when dealing with a salesperson who does not try and push something that is not what I have told him/her that I am not interested in just to make a sale. I did purchase the car that the manager asked Jesse to show us even though it was not what I had wanted because I wanted Jesse to get the sale. It was close enough. I really did not mind waiting to get exactly what I wanted.
Great service for repairs, rerrible buying experie
The service experience this time was excellent but we had terrible experience when we purchased our Subaru which is why we would never recommend this dealership
Nice showroom, great salesman
Eric was very helpful and pleasant to work with. He knew the vehicle and answered all my questions. Overall buying experience was a four just because Eric ended up having to help another customer at the same time which whole thing take much longer.
Excellent service, again!
I bought my first Subaru, ever, from Kelly in July 2016 and in August of that year I was in a car crash. The car was totaled but it saved my life. Before that my girlfriend and I had driven it to Colorado and drove around the mountains for a long weekend. The car handled better than expect in every way, shape, and form. I loved that car so much and had such a great experience working with Kelly that I bought the same exact car from her a second time. I won't buy anything but Subaru from now on. If I do end up needing to purchase another one I'm going back to Gerald.
Superior service and great pricing
We received excellent attention . Prompt and concise answers to our questions and a truly great price that easily beat other dealers. No pressure and very respectful treatment . In short, best car buying experience in more than 30 years.
a happy place
Your new facilities are clean and I really enjoyed The Quiet Room. So nice not to hear people talking on phones. Everyone was polite and work was done quickly.
Great service
Fast, comprehensive and good service representative. Can depend on good service, trust my car to get best service. Great new facility!
Happy Customer!
Both sales and business representatives were extremely helpful and friendly. They gave extra effort to getting us the vehicle we wanted and made the process easy and pleasant for us.
Experience at Gerald Subaru
Yesterday I wrapped up my deal to purchase a new Subaru Outback. My experience at Gerald was very positive. The new facility is very modern and clean and everyone was willing and able to assist in the process. They (Eric and team) were also very open to working with me and my wife on an extended test drive of the vehicle, which help the decision making process immensely.
Awesome service
Mason Lies was awesome, he explained the details of the Impreza. The manager U. Rodriguez was helpful in assisting me in which car was best fit for my needs. I and narrow down my search and decided on a Subaru. The showroom was cleaned and staff were professionally looking.
Fantastic and respectful service
No hassles, very informative staff and willing to ask and receive information without pressure . Additionally , initial price quotes were excellent when compared to other dealers. Staff was courteous , prompt and extremely knowledgeable .
Above and beyond customer service
I usually dont write reviews online; but in this case, the service was so above and beyond expectations that I felt I must share. Chuck Dziak is the Service Manager at Gerald Subaru of Naperville. I was having oil consumption issues and had been trying to get it taken care of all over the Midwest, as I constantly travel for work. I was getting discouraged until I talked with Chuck. He was extremely knowledgeable about the situation and the steps that needed to be taken to correct the issue. However, what I have been most impressed with is his willingness to work with me through the challenges of my work schedule. The problem solving and hard work that he put in to correct the issues has been the perfect example of impeccable customer service. I highly suggest this location to anyone in the Chicago area looking to either purchase or service a Subaru. It is absolutely worth a longer commute based on the service you get.
Low Hassle Negotiation
I was pleased to enter the dealership with a price negotiated and to not have any pressure to negotiate further. Clean showroom, friendly staff, positive experience.
Great service, great staff, beautiful new building
Love your new building and service center. I was happy to see Ubaldo is a new manager, I think he's right for the job.
Outstanding service!
The personable-ness of the staff! The new facility is outrageously gorgeous! The prompt timing for my service call. Thank you!
Mason Lies was outstanding.
The salesman Mason Lies was awesome during the sales process. He was patient and understanding. The final closing for the purchase was a little longer than I would have wanted. I waited over an hour to sign the final documents.
Gerald Subaru Service Appointment
Service representative Moran was courteous.The recall was handled efficiently and promptly.The facility was clean, immaculate and the waiting room was great.
Honest negotiation and quick service
Honest negotiation and quick service made this a great experience. Would definitely come back again if looking for another Subaru.
John Pryor
John helped me buy my first car at Gerald Subaru. He was patient and knowledgeable. He took the time to explain all options and went on a test drive with me. He was not pushy or anything like that. He gave me all the information and was very helpful when discussing price. Overall a great experience and John is the reason.
Only Subaru dealer I'll go to now...
The sales team was patient and knowledgeable. Everyone was personable and seemed genuinely happy we were there. The pre owned inventory was the best of any Subaru dealer within 30 miles. Trust me we checked. Already have recommended Gerald to everyone who asks.
Great Service
Service was friendly and informative. I liked that my receipt showed what was inspected and also the future repairs that need to be done.
great service
both nick and john rose were incredibly loaded with knowledge about their product, in my case, a forester. they knew EVERYTHING about the car, and answered all my questions.
Will Definitely Buy From Again
Our sales person, Kelly Thomas, set the tone right away for a great buying experience. She showed us all of the features of the vehicle, right off the bat and helped us set up the options and features before we drove off of the lot.We were given a very fair value for our trade in and Kelly worked with us, without bartering, to get the vehicle and features within our budget.We would definitely by from Gerald Subaru again.
Car maintenance
Trust service and always have a great experience when I need to bring car to be serviced.I lost an earring at last visit and contacted Collin Miranda to see if he came across it..he did!!! Amazingly honest gentleman.
Great Customer Care and Buying Experience
On my first visit (a Saturday) I was in a hurry. I liked that Nino McMorris puts himself out front, looking professional, clearly the person to approach for help. He put me with Mitch Vella immediately and Mitch took over from there. Mitch was very helpful, professional, honest and patient throughout all correspondence. Asim was working at a frenzied pace to process sales on Monday night. While I would have preferred to wait less, it was clear that everyone was doing whatever possible to take great care of customers. I drove 40 minutes from Hinsdale to buy from Mitch, Nino and Asim because your team demonstrates great customer care, far beyond competitors in my experience.
First service at Gerald Subaru
Bob Moran in service went out of his way to reduce the pain of an expensive repair. What initially looked like a repair job of around $600, ended up being under $300. What a relief!
Love my Subaru
I brought my new Legacy in for its first oil change. I was excited to get a tour of Gerald Subaru of Naperville's new classy, comfortable facility. The staff was very courteous, knowledgeable, and extremely friendly.
Check out the new location
Great new facility even on day one everything. Typically you would expect a few hiccups or issues but everything was running smoothly right away. As always the staff was friendly, prompt and helpful.
Service Department
Making an appointment - didn't have to hold on line and the ease of it.Day of Service - drove right in and Robert Moran was very friendly. Service was done in the time that was estimated at.Overall experience was great.
Prompt and quick service
I take my car here for service. Always in and out with polite staff and prompt service. The waiting room is clean and comfortable too.
Service Department
I appreciate the service advisors providing me with the information I need to schedule repairs. It was also very easy to set up an appointment to have the repairs made and the estimated amount of time the repairs would take was very accurate.
Friendly and knowledgeable
Friendly, knowledgeable and not pushy. Our salesperson showed me what I was looking for, pointed out differences, had me test drive 2 SUV's to see what I liked best and was even patient with me while making my decision
Great overall experience!
This was a pleasant experience. Our salesman Nick was great. He has the car we purchased, so he was extremely knowledgable about the car. The finance part was very smooth. Tony seemed to put forth extra effort. We had gone to Gerald service dept with our previous Subaru, and because of the great service, we knew we would buy our next from Gerald, which we did. Very good dealership!
A great place to buy a car
The staff was very friendly to me as I began the buying processAnd I am glad to have chosen Gerald Subaru
Subaru Forester
I have been shopping for an entire week for a much need new car. I literally went to just about every dealership in Dupage county.Gerald Subaru was my last stop, we were greeted by Mr. Mason Lies, without getting into details about my personal experience at literally every other dealership, I have to say that Mason was not only a wealth of solid information but also a breath of fresh air.He was so professional, polite and extremely knowledgeable about your fine product . Within minutes we test drove a Subaru Forester , and within an hour we were signing papers, and took the car home shortly after.I will tell everyone I know who is looking for a new car about your dealership,and I will also send them to Mason. I have to admit however, that my first impression of him was that he was way to young, but as soon as he started speaking my gut told me that this guy really knows this product and takes great pride in his work!Thank you very much for making this a pleasant experience for us and a special thanks to Mason, he is truly an asset to your company.
Love my new blue Subaru!
When I visited this dealership the first time, I was welcomed by Eric and Nino. At that point I was deciding between the Outback and Forrester. I was very impressed that both of them sent me an email right away letting me know they were happy to assist me and answer any questions I might have. When I returned to the dealership, Eric was very helpful, informative, professional, exhibited good listening skills, and 'no pressure' (which was perfect!). I was able to purchase my dream car, a Forrester, from Eric at a very fair price (thanks, Nino). I'm looking forward to many years of Subaru ownership and good service at this facility.
Everything went well with the purchase
Enjoyed working with Eric on this purchase. He was able to find the right car for me, get the car transferred (from an another dealership) on a short notice, and had it delivered in time. Everything went quite smooth. He also took time to go over the controls and features of the car before I left the dealership. Really enjoying my new Subaru.
Quick service, Delayed check in
The time taken for the work was as specified by the technician. But the initial wait times was long despite being on time for a pre-scheduled appointment
A 5-STAR BADGE OF EXCELLENCE !
Our salesperson, Kelly Thomas, was instrumental in helping my Korean War Veteran friend secure his first Subaru ! We found Kelly to be accommodating, professional and knowledgeable ! Kelly took the time to explain the modern technology and benefits of the 2017 Subaru Outback 3.6r Touring Edition ! From the get go, Kelly was considerate enough to mail a Gerald Subaru of Naperville folder, along with her business card and an informational brochure on the 2017 Outback ! Nice touch ALL-STAR ! KUDOS AND 5 STARS TO KELLY, a true all wheel drive salesperson !
REgular car maintencance
Colin Miranda (?) our service technician was great! Colin was helpful, informative and communicative. However, I do no appreciate having to fill out a twenty work commentary.
Great Dealership and Service
Everyone was very nice and knowledgeable. I felt very comfortable bringing in my car and getting worked on. This differs from most other car dealership experiences I have had in the past.
Tom's Legacy II
Kelly Thomas, was an excellent sales person to deal with, she had the answers to all of my questions without hesitation. As a second time buyer from Gerald. I will never consider walking into another dealership. I love the brand and this dealership beyond compare, it was the other dealers I have dealt with that lead me to this dealership in the first place, tired and frustrated with other dealership's ignorance of the product they were selling, and the way they treated customers that had questions, simple questions about their product that they just could not answer for a potential purchaser. Gerald does it right from the start to the finish, I am confident that any questions I have on my newest purchase will be handled professionally and expedited quickly as it has already been proven on my first purchase from Gerald and hopefully all of my future purchases as well. I have no reason to doubt this will not be the case with my current purchase, and I have a history of satisfaction to believe that it will continue to be so as well.Tom Hillmann
Prepare yourself to wait
I love this dealership. unfortunately even with an appointment, it took 1.5 hours to get oil and filter changed. ugh...
Excellent customer service
John Rose was an excellent representative . He explained and answered all of my questions with the appropriate detail so that I could understand . He was very patient with us and accommodating . He was also knowledgeable and represented the facts well. John brought a good integrity to the whole experience and I would definitely recommend him and this dealership to friends and family.
Great dealership to find your future car
Gerald Subaru of Napervile was amazing in their treatment of me. I entered looking to lease a car and left knowing I was in good hands in my new Subaru. From simple hospitality items such as water or coffee to step by step clear dealings the people at this dealership are amazing. I definitely recommend.
Thank you Leo Lopez for your outstanding service!
I was absolutely stunned when I saw my beautiful new car, I was so over joyed I was crying with happiness and I will never forget that moment. Leo Lopez was so incredibly helpful and insightful in helping explain all of the great features that my Subaru Legacy has. He took time to make sure I understood how everything worked and did a wonderful job of facilitating my family's decision to purchase a vehicle for me at Gerald Subaru. My experience in this process when compared to other experiences at other dealerships, I felt like Leo Lopez was exceptionally helpful and polite. He really made the experience excellent for my family and myself!
Great customer service
Cristian really helped us through our process. It took us a month to finalize on the vehicle we wanted and Cristian was extremely patient, helpful, and professional throughout the process. He took time to answer all our questions. If you are in the market for a Subaru, give Gerald Subaru Naperville a try and ask for Cristian.
Good experience w/ this dealer.
I have a good experience way back in the past including all the people who work in the service dept. That's the reason why I get a subaru again as my second car.
Great friendly, and knowledgable service
I originally went there to look at the new WRX and see the value I would get for my current car, so I would have an idea of what exactly I needed when I was ready to buy. I was shown a beautiful black WRX premium and of course fell in love. When the numbers first worked out, it was uncomfortable for my budget. They kept working down the numbers for me until they gave me an offer I just couldn't refuse. I left with my new WRX only paying the first month's payment, and nothing else. I didn't feel completely pressured, but it was definitely an impulse buy because it was the car I've always wanted. I have no regrets right now with my decision. I have a brand new car with a payment that just fits into my budget, and with no problems to fix unlike my old car. John is an excellent sales rep, both my fiance and I felt comfortable with him right away, and was understanding on how big this decision was for me. His manager, Leo, was also persistent on getting me a price that was do-able for my budget. He definitely did not want me to leave without a car, especially seeing for himself that my car I had brought to trade in was falling apart, and had no A/C ontop of it on a super hot day. When I told him I'd be ready to buy in a few short months, he kept insisting I would get the car to enjoy what was left of this hot season and enjoy my A/C which I've never had. I love my A/C and I honestly don't know how I went so long without it!Asim was also great in concluding the sale. It was a friendly, easy and quick experience to finalize the sale. We got there at 6:30, and did not leave until about 10, when they closed at 9. John was leaving for vacation that night, but happily stayed until we left happy in my new car. That to me was definitely great customer service.
Very Happy with Service
I was able to schedule the appointment online after hours. Colin helped me use coupons to minimize my costs of repair.
Great service
Service was friendly, efficient, and effective. I was able to make my appointment online which was VERY convenient. I would come back here.
Great Experience
Mason was great to work with. No pressure, and answered all my questions. He worked very hard to accommodate my needs and budget. A great experience!
Great service
The sales person was great. He was not overly pushy like most car salespeople. He gave us enough room to make our decision at our time.
Excellent service. Very professional
Easy to get the appt. Bob the manager there is always very anxious to help me with my concerns. Lyle Foley at the check in is very professional. Always listens carefully, and then throughly goes over what was done. Professional, caring.
Service
The service agent was really nice and helpful. He took care of the recalls without being asked for which was really nice
Profesional Staff
The dealer I worked with was professional, genuine, and easy to work. Similarly, the personnel at the dealership were all very helpful and personable.
BEST DEALERSHIP BEST SERVICE
Special thank you to Nic Gruic and Leo Katsnelson for an amazing service and experience. After extensive research this was the best dealership, they gave me the best price on my trade in car and amazing deal on my subaru. Thank you so much for a great experience and customer service. My parents also bought a car from Nic and Leo they are the best. Will recomend this dealer to all friends and family.
new subaru outback review
I came into your dealership and John Rose greeted us very promptly. He went out of his way to show us the car I was looking for in my price range. John was very patient and professional every step of the car buying process. I would recommend John to whomever is looking to by a new subaru. Candy
Great Buying Experience
I did not feel rushed or pushed into options I wasn't interested in. The salesperson, Eric, was friendly and answered and elaborated on all questions I had.
Service is friendly
As always, service staff was friendly and up front about costs. I like that they remember me. Thanks again Gerald Subaru!
first time it was enjoyable,to buy a new car.
we have bought a few new cars before,this was the first time we felt comfortable buying our subaru forester.our sales consultant,kelly thomas was a person who went out of her way to make the big purchase much easier than we ever thought it would be.we would all our children,if you are looking for a great dealership go to gerald sabaru.
Awesome dealership
I visited four dealership before deciding which dealership to buy from. This dealership really took time to explain the car and its features IN DETAIL. The sales rep spent a lot of time understanding how I would use the car to be sure I was buying the right model. Everyone was thorough without being high pressure.
Great customer service
We had an issue with some warrenty work done on the car and they fixed it to our complete satisfaction.
Second Subaru Forester in 8 Months
We had such a great experience with the purchase of our first 2016 Subaru Forester the end of December 2015 for my wife that when it came time to replace my car only 8 months later we immediately though of Gerald Subaru and chose a second 2016 Forester.
great service
very friendly people. They like my dog! they let you know what is wrong before they fix something to make sure you want the work done.
Great place to buy!
We were looking for a used car, but not sure which model we wanted. They patiently let us drive 6 cars, no hassles. Gave us a few sets of keys at a time so we could try them all at our own pace. There was absolutely no pressure from anyone. The negotiating was fair and the sales staff were friendly and courteous. This is our first Subaru, we bought a Crosstek. We love it!
Excellent service
courteous, attentive & professional. (I'm a man of few, but accurate words; what else is there to say.....maybe a picture (worth a 1,000 words?))
Happy to own a Subaru!
Nicholas was great from the beginning. He understood what I was looking for and worked toward my goal. The whole team worked to see I got exactly what I wanted and more!
Great Saleswoman
Helpful saleswoman at Gerald Subaru of Naperville made this a great car buying experience. She listened to what I wanted and didn't try to sell me something different.
Good service
Friendly service, great information, helpful but the wait was extremely long. I waited 1.5hrs just for an oil change. This is why people go to jiffy lube
Mason Lies and Gerald Subaru are a winning combination!
I recently purchased a 2017 Forester Touring for my wife. In 2015 we also purchased an Outback from Gerald Subaru. With a vast number of Subaru dealerships in the Chicago area the competition for customers is great. Gerald Subaru stands out from pack with great sales people, great service department, a super free lifetime engine/drivetrain warranty, and Starbuck coffee to mention a few perks.My current salesman, Mason Lies, not only takes a personal interest in his customers, he is also a Subaru owner an enthusiast. He was very helpful with his knowledge and commication skils from start to delivery. I strongly recommend Mason and Gerald Subaru if you are in the market for some safe, dependable, awd transportation.
New car purchase
My salesperson Kelly was very professional and her knowledge of the vehicle was excellent. Kelly and Dana worked with us to achieve a common ground with the purchase of a vehicle. Anthony Finance manager was also very professional in finanse portion of the experience. All in all very satisfied with the experience of purchasing a car from Subaru Naperville.
The Happy Car Buyer
I was extremely pleased with the employees of Subaru and the car I purchased. The buying process quick and smooth. Anyone looking for a Subaru should check out this dealership.
Friendly and attentive
The people we worked with were very knowledgable about the product and extra features. They answered all my many questions with patience and attentiveness, and good humor!
Honest hard working staff....Sales thru parts!
We traveled about 300 miles to do business with Gerald Subaru...prices were excellent, team oriented staff, one on one personalization, Honest with everything that we emailed about. Totally satisfied owners of a brand new Subaru Forester Premium! We will be back! Thanks everyone..
Outstanding Service
No pressure, very friendly and polite. Treated with respect and they truly cared about the buying experience. Everyone was so kind and very attentive.
Great service
Our salesperson, John was extremely gracious and accommodating. The gentleman who prepared our lease agreement was very knowledgable and helpful.
Positive Experience
My wife and I were starting the process of looking for a used car. We had in mind a general impression of what we were looking for, but not much else. John Rose did a great job showing us cars that fit what we were looking for. He was patient as we test drove three different cars. The third car we were pleased with and decided we would like to possibly buy if the numbers were within our preset budget. We were able to come to an agreement and ended up purchasing a 2014 Subaru Legacy. John and the rest of the staff at Gerald Subaru of Naperville we very helpful and were willing to work with us during the car buying process.
Excellent
Friendly sales person. Sales person showed us all the available vehicles. Sales person demonstrate importance of the vehicles. Excellent customer service
Positive Experience
John Rose was our salesman and he was patient with us as we test drove 3 cars before we decided what car we were going to buy. He was polite, informative and helpful throughout the car buying process.
Great people and very professional
Miles Lies, the general manager stopped by, Tony finance all very professional. From start to finish they liked to make us comfortable with each step.Miles is world class.
Ed's question on fuel filler issue
complete, on-time, with explanations of potential problem and dealer's testing procedures. Problem i was experiencing was likely a gas station issues with the pumps.
Oil Change / Routine Maintenance
Appointment time was kept, service tech was courteous and informative. I was only there for an oil change and routine check-up, so nothing else to say.
Subaru
Bob Moran is a good guy, but sometimes the techs get distracted and do not put everything back together again.
Great Service
Always prompt, friendly, professional service and I need to do it in 20 word or more so here they are........
good understanding of my problem description
Very understanding in my attempt to describe the transmission problem. No hassle to repair it under warranty, Work completed on schedule
bad buying experience
My wife really wanted a Subaru and even though they screwed up two deals before, I went in there today once again. After explaining what I was looking for to Cristian, he pulled in his sales manager Geraldo which meant I had to explain everything again. Geraldo was trying to show Cristian how to work a customer but failed miserably. He claimed he graduated in financial engineering but couldn't answer any of my questions. According to him, all dealers charge the same and the car price is all there is to negotiate, which in case of Subaru there is no negotiation. These two couldn't sell me water in a desert. Arrogant, badly trained, dismissive to my concerns and basically not fit to deal with customers. The manager at the main desk kept interfering as well. When Geraldo pulled up the Subaru website I just had to leave. I don't need to waste my time in a dealership when all I get is the info that is online, and neither should you.
Best Car Buying Experience
Mason was great and was very helpful through my buying process! He spent the time I needed to go through the paperwork and never rushed me in my decision. The store has great inventory and very knowledgeable staff!
Great experience
I was looking for a new midsize sedan. I had heard nice things about Subaru cars offering better overall value than other competitors so I decided to test drive a 2016 Subaru Legacy. Kelly Thomas at Gerald Subaru was great in walking me through the features and the test drive. I was impressed by the overall offerings (standard all wheel drive, backup camera, safety rating etc.). I was looking for a particular price point to go ahead with this car. Kelly worked with me diligently to get the limited model that I was interested in. She was able to get the car from another dealership's stock within a day, and at a price point close to what I was looking for. I had a great experience with my purchase and would recommend this dealership.
Great Service
They were great at giving me a clear explanation of what was wrong with my car and what was done to fix it.
Excellent experience!
I visited the dealership a few times as I was trying to make the decision. Never was a sales person or sales manager pushy. They were polite and helpful. Every single person I spoke with left me with a positive impression which helped me decide to work with this dealership. All the negotiating was handled in a respectful manner and even the paperwork and financing was taken care of with smiles and good times. All this while my 4 and 6 year old were trying to tear the place up. Thank you to my salesman Erik and his managers. Thank you to Asim.
Great service, friendly staff
Very friendly staff. Worked with Robert Moran. He was very transparent about the cost and consulted with me first before doing anything additional to my vehicle. He even gave me a discount when I asked for better pricing. Overall excellent service and my Subaru runs great.
buying new car
our sales consultant,kelly thomas was the best salesperson that we ever had.buying a new car was like having your tooth pulled.gerald subaru was just the opposite,everybody was just great.we will be a return customer.thank you
Best Salesperson
I was very interested in Subaru as I have friends who own them. I made an appointment to come in and met Nick Gruic who was very knowledgeable and was able to test drive all of the vehicles I was interested in. He was able to point out all of the features that make Subaru Outback superior to other brands...the AWD all the time and independent suspension. Nick made my decision easier and was not pushy about making the sale which is very important to me. I would recommend this dealership and especially Nick to my friends and family.
Wonderful service, professional and courteous staf
Excellent customer service. Gentleman that took care of me was simply wonderful - Lyle Frola. He was able to get additional work performed on my vehicle as well as the initial work that was scheduled. This was a tremendous relief as we were going out of town and needed our Crosstrek for this road trip. Felt so much safer on the road!!!
Absolutely wonderful experience
Extremely nice salesman, sales manager, and finance manager. It made the difference. I will definitely recommend my loved one's to your dealership and I look forward to dealing with them in the future. It was a great experience!
Great service
Easy to explain issue They understood what needed to be doneDone in a timely manner an done correctThanks for the help
Abid Khan - thee best sales associate
We had an excellent experience with everyone we spoke to. They showed us the various options and we drove out with a brand new car with least amount of persuasion. Abid is very pleasant, entertaining and warm person. I wish him much success.Rose and Denis
team subaru
I am very satisfied with the salesman Abid Khan . He really cares about his customers , even months after the sale . I would recommend Gerald Subaru of Naperville especially Abid Khan to all my family and friends. Because he a very considerate and knowledgeable salesman. Abid is a top salesman . Six months after my purchase I brought my Forrester in for an oil change and tire rotation . Customer service was top notch and quick . I was in and out within an hour. I'm so glad I went to Gerald Subaru .
Headlights replaced
Everything from the time I brought my car in-greeted, service was great, timely to the check out. Excellent in every way.
Great service
Professionalism. The people there make sure we were comfortable. They encouraged us to ask questions. They made sure that we made a very informed decision.
Mileage: 0
Color: Other
Transmission: Automatic
Body Style: SUV
City: Naperville, IL
Engine Type: 2.5L gas
Mileage: 16880
Color: Other
Transmission: Continuously Variable Transmission
Body Style: SUV
City: Naperville, IL
Engine Type: 182 hp 2.5L H4
Mileage: 13491
Color: Other
Transmission: Continuously Variable Transmission
Body Style: Sedan
City: Naperville, IL
Engine Type: 149 hp 2L I4