Gene Messer Hyundai

Elantra 2017

I thought the dealership did a great job. They helped me find exactly what I was looking for and even tried to get me a lower after being pre approved.

Salesperson / Dealership review

Our salesperson was knowledgeable on our vehicle. He shared with us that the color I desired to have would be on route to dealership within the next week. He seemed pleased to sell a color vehicle prior to having on lot. Supposedly dealership didn't know how well the car would sell in that color. Dealership now knows color "sold" prior to arrival!! Customer service was evident by all team members at dealership. We will return.

Should have come a year ago.

Last year I purchased a car at another lot and although the service was wonderful, the car not so much. I had stopped by at hyundai back then but I don't know what crazy thinking I was doing and kept on going. Needless to say a year later I came back to my gut feeling about hyundai got the car I wanted and met a great of guys that worked there.

My car buying experience

My car buying experiences have been good I just have not had good experience with service department, I feel 3 months was too long to have a vehicle and then it still not be fixed.

Wonderful

Everything was just great. I will most definitely recommend friends and family to visit, when they're in need of a new vehicle. Thanks again for everything.

Review

Obesides being lied to about my car payments just to get me to get the car, besides that my overall experience was great would recommend the people that I trust there to anybody

Bought 2 new Hyundais

Customer Service And Price was top notch, we walked out with two new Hyundais. The windshield cracked within first two weeks and it was replaced with no hassle.

Great working with Teagan and staff

I did have a good experience there at Gene Messer Hyundai. I will look here for my future purchases.Thank you for the time to be able to test drive different vehicles to see what I was really looking for.

Thanks Gene Messer Hyundai

Excellent, friendly, positive, and supportive staff. No problems purchasing and great support after the purchase...excellent experience and strongly recommend Gene Messer Hyundai to all. Everyone member of staff was courteous and professional.

Great Experience

I had a great experience here and worked with great people who really worked to get me a great deal. I will definitely recommend this dealership.

Great experience at Gene Messer Hyundai Lubbock!

David Vargas was our salesman. Originally we were looking at a used car and then he showed us the Veloster. This really fit our needs the best. He was very professional and very kind. He introduced us to Service, Finance, and the General Manager. Thank you David!! Pleasure doing business with you!

Great Experience

Great place to purchase a vehicle. The staff was very friendly and helpful. I felt that my questions were answered appropriately. After purchasing my vehicle, I was introduced to the different departments, such as the part and service departments and they assisted me in setting up my first scheduled maintenance date. I would recommend Gene Messer Hyundai to anyone looking to purchase a vehicle.

Very Satisfied Customer

I just bought a used car from this dealership today and I would give more than 5 starts if I could. Everyone was friendly, especially Geoff S. (Salesman) and Shetarrie (Finance director). They made it easy and very possible to get my dream car. I would recommend this dealership to anyone. :)

Gene Messer: Above & Beyond!

It's hard to describe in words exactly how much it meant to me when Alex Woolsey spent all week with me on working out a deal. Not only just spending all week and never saying quit, but to also do it mostly through text and emails. Alex is a top notch salesman and will go above and beyond to help you out. I know he was not the only person involved in making the deal happen as I have to thank the management team. They upped my trade-in $1250 over initial value to help me out with the down payment portion that was needed by the lender. Sorry to admit it, but even my own dealer that I work at was not willing to remotely go as far as Gene Messer Hyundai did for me.What's the crazy part? Alex got up on his own time and opened up the doors on a Sunday to have me finish up paperwork and drive off in my new 2016 Veloster Turbo! He wasn't quick about it either. He wanted to make sure that I had information and that everything was great before leaving. I did not feel rushed or pressured by him or at anytime during the process all week.All I can say is if you're looking for a great vehicle with a lot of gadgets that are almost not standard in most vehicles these days. Then look at Hyundai and if you are looking for not only just a great price but one of the best car buying experiences that you can ever have then visit Alex Woolsey.

Great service and buying experience

Jeff Suttle was a great sales rep. He was very knowledgeable and took the time to find what I wanted and in my price range we looked at several vehicles before my wife found what she wanted he always had an answer to my questions and did everything to help and make the buying process easy would definitely use him again

Great car buying experience!

My husband and I both work in a Customer Service based job. He delivers Customer Service everyday and I mange a team that delivers Customer Service, so we both understand the importance of both positive and negative feedback. That being said we both also know the difference between a poor, fair, good, and excellent service. Your team delivered excellent service from the moment we walked in the door. Our Mazda 6 will be paid off soon so we knew we wanted to buy new within the next 4 months. We had been doing research for a couple of months and wanted to start looking and test driving about a month before we knew we were ready to buy. This would allow us to continue to look if we did not like the two we had chosen, I had narrowed it down to a Mazda Miata and the Genesis Coupe 3.8. Since I was going to be the primary driver of the vehicle I already had my heart set on a Mazda Miata. I had always wanted one. We test drove it first to see if it would live up to my expectations, it delivered. I was sold. While talking to the Salesman, I was telling him what other vehicle we were looking at and giving him all the pros to the Miata, I think he thought it was a done deal. My husband convinced me to stop and go look at the Genesis Coupe, truth be told, I think the Genesis Coupe was the one he really wanted. I am pretty particular about the interior of the vehicle. I knew we wanted a standard transmission and I wanted cloth seats, we have had issues with the leather seats in our current car. I knew going in that this may not be an option, the standard transmission was only advertised with the leather seats on line (one of the cons to the Genesis, or so I had told myself). I knew what color car I did not want so this was going to limit our options as well. I think secretly I was trying to make this as difficult as I could, I still wanted the Miata. As soon as we got out of the car Dakota M. was there and greeted us with a smile. He asked if we knew what we were looking for and how he could help, so we told him we wanted to drive the Genesis Coupe. I also told him upfront that I was there to humor my husband, I was sold on the Miata. He asked us to come inside so we could discuss what we wanted, so he could help find the best fit. We drove both the Standard and Automatic cars to feel the difference. We went back inside and I had a lot of questions and requests. It was at this time we learned it was Dakota's first day, I felt a little bad that I was being so particular. He was great, he smiled the whole time, and if he did not know the answer to a question he did not pretend to know or make something up. He just apologized and said he could find the right answer, this is where Jeff comes in. He was also fantastic and extremely helpful. They both continued to get answers and when it came down to the specifics of what I wanted, it was determined there was not a vehicle that met all may wants on the lot. Jeff did a great job looking outside of Lubbock and found one in Odessa. Then we had to discuss when we could afford to buy and why we may need to wait. Jeff and Dakota presented a couple of different options and found one that fit our budget and fit it now, not 2 months from now. At this point, your teams customer service had made such an impression on me, I was sold on the Genesis. It was the Customer Service we received that at Gene Messer Hyundai that truly sold this car. Fast forward a week. We had an issue with the Driver side tint. It was coming up at the corner. When we went to get our plates, I was a little nervous to bring it up. Based on previous experiences with other dealerships, I was afraid it would be a fight, or would cost me to get this looked at, after all they had already sold the car, there was no need to go above and beyond. I mentioned it to both Dakota and Jeff. They said that should not be happening and it was not problem to bring it in so their tint guy could fix it. I scheduled to come in. When I arrived both Dakota and Jeff were out, I was afraid I would have to come back. This is where Casey stepped in. He made sure I got a car to drive for the day and made sure my tint was taken care of. This is just another example of how your entire team took ownership and helped out. I realize this is long and apologize for the length. I felt it was important for you to know that I was not the easiest customer to deal with. Looking for a new car is on the top of my list for things I don't enjoy based of passed experiences. This experience has changed that. I have told all my friends, rated you 5 stars on Google, and have praised your team on Facebook. What a great group you have....

Great Place

when I first walked in you can feel nice about the place. I was very satisfied with this visit. Excellent car options as well as good prices. Friendly people.

My Elantra

Loved service provided by salesperson!! We're really pleased by the way they helped us get into the car as soon as possible. We will be driving all the way from Hobbs to get our car serviced at this dealership.

Pleasant Experience

This was a pleasant experience from the time I walked in the door till u drove away in my new car. In the past I have dealt with people I knew unlike this time. I think I met almost everyone in the dealership. I was treated courteously which is not always the case when a woman goes in alone to purchase a car, an appliance or a great many other things.

Thank you...

We knew what product we wanted and we got a price that we thought was more than fair. This is the second car in less than two years that my family and I have purchased through Gene Messer Hyundai and we could not be happier. Thank you to the sales and finance teams for making things as painless as possible! Thank you for helping my family with our needs!

Bought New Hyundai

I bought new 2016 Hyundai off Shettari Owens and I recommend him very good salesman. I will be back to buy another vehicle from this place again

Dealership

Would recommend this dealership to all my friends. From the time we arrived at the dealership until the final papers were signed we were treated with respect and all of our needs were met.

Great place!

This all the way around was a good experience , looking forward to future trade with this company. The staff is easy to work with aswell as great cars

Pams car

I love my new Velosrer it is fun to drive. The seats are comfortable..if li.ke the third back door it comes in handy for carrying an extra person. The stereo system is awesome. I enjoy the sirus radio and have learned how to use my phone to listen to my music. My old cds have been transferred to a mp3 player. Much easier than havng all those discs in the car. The sun roof is great fun for these beautiful spring days

Hyundai

Great place to buy car. Service is the best I every received from dealership. Will buy my next car here in the future. Well being telling all my family and friend to shop at Gene Messer Hyundai for there next car / SUV

New Car

The people at the dealership were all very friendly and worked in a timely manner to get us taken care of. this is our second car to buy at this dealership and would recommend them to our family and friends that are considering looking for a new vehicle.

Buyer beware.

The dealership tried to sell us a used car as a new car. It had upwards of 1,000 miles on it, and after we discovered we were actually buying a used car, they wouldn't negotiate the price a bit. They kept trying to insist that it was a new car. They didn't seem at all interested in making us happy as customers, nor did they attempt to work with us when we discovered they had misled us, nor even attempt to be fair, kind people in this process. Jeff, the manager was dismissive and rude when we voiced our concerns. So many red flags came up in our dealings with them that we have officially taken our business elsewhere.

Changed my mind about Car Salesmen

Really good experience at Hyundai. Casey was awesome. We did not feel any pressure to buy. The salesman listened to us and helped us find a car we could afford. I feel confidant that we got a really good deal. I have family members that also plan to visit Hyundai.

Great dealership

We got all questions answered and it was exactly what we wanted at the right price. The financing was handled professionally and as quickly and thoroughly as possible. This car is perfect for our future travels!

Great Experience!

They really went above and beyond to get me taken care of through a rough patch, I had an emergency c-section in the middle of our car deal and they actually delivered the vehicle to the hospital!

Joshua Arthurs review

Amazing work and great attitude from salsa person the car is amazing aND I am very happy with the overall everything. I will always recommend people to get a car there

Great people at a great dealership

My whole experience was wonderful from the beginning to the end! What a wonderful place to buy a car! I love my new car and am glad I came to Gene Messer Hyundai.

Review

Excellent service, honest as well! He was upfront and gave our family what we needed. I would def. recommend using Alexis services again for our family or friends..

Kudos

Wonderful team here. From the greet in the parking lot to the leisurely test drive with lots of patience. to the detailed financial eval and the service team cooperation with the final details.

Car purchase

Great experience , I Was able to accomplish what I set out to do. Buy an new suv, with a warranty that cover bumper to bumper, and get very close to the payments I needed. Overall it was a huge success.

Great service!

I was absolutely ecstatic with my new car and with the service I received. We were not pushed by persistent people. Everyone there was courteous and listened to our needs and wants.

Wonderful experience

Had a great experience informed Alex of exactly what we were looking for and that's what he got us! We had been dreading purchasing a new car but the experience was by far the best one we've had in the car world!

Great Service

The staff was very helpful,courteous, and prompt they were able to get me with a great salesman who was not pushy and very patient with me.. I have worked very hard to get to where I am at now so I guess you can say I was a little difficult and may be the one customer that salesmen dread working with.. lol I went in wanting a Midsized SUV with certain features and color and came out with a Sedan that had all those features and more. I'm so very excited to have also taken the chance to listen to my salesman as well and end up with a great car!! Thank you for your time and patience!!

Excellent buying experience

Gene Messer Hyundai is the best dealership in Lubbock to work with. This is my second purchase (in 2 years) from the new lot and I anticipate more in the future. The atmosphere is very comfortable and inviting. Everyone seems to be happy with what they are doing and they are all knowledgeable. The service department is also VERY friendly and accommodating. They always do a great job and keep me well informed. I will be back when it is time for my next purchase :)

Excellent service

I purchased my first Hyundai here in 2008. I was so happy with both car and service that, when my Elantra was totaled in a car accident, I decided to purchase another Elantra at the same dealership. I was not disappointed in either car (I had a long drive less than a week after purchase) or dealership.

Great Experience!

Very pleasant experience! We came from other dealership where they try to sell us a car that we did not want and were very pushy. Quite the opposite experience at Hyundai. Got the car we wanted at price we were comfortable with. Telling all our friends!

Great place to buy a vehicle

Our experience at Gene Messer Hyundai in Lubbock, TX was excellent. No games or switch-ups, just straight forward presentation and courteous service. Good selection of vehicles with various features available. Probably the best vehicle purchase experience in our lives.

NEW CAR

OVER ALL IT WAS GREAT , DAVID WENT TO GREAT LENGTH TO GET MY SON INTO A CAR NOT JUST A CAR BUT A NEW CAR !!!!!! I AM SO GREATFULL THIS WAS BE AN EXPERIENCE THAT I WILL NEVER FORGET AS A MOTHER !!!!!! GOD BLESS AND THANK YOU VERY MUCH CYNDI SOTELO

Excellent Customer Service

Our salesman and everyone we dealt with made buying a new car an easy and stress free experience. They are not pushy but they are very informative and helpful. Highly recommend Gene Messer Hyundai!

Happy Hyundai Lover

We just purchased our second Hyundai from Gene Messer Hyundai and are extremely impressed with the dealership. We got an excellent price on both purchases, have received excellent service on our first Hyundai purchased almost 3 years ago, and continue to be impressed with the incredible engineering and quality of our vehicles.

My experience

Great dealership. No complaints whatsoever. I have worked with Casey before and he is always great. Definitely one of the best salespersons I have worked with.

Auto Purchase

Overall great sales, finance, and service staff. I was pleased with the sale from the beginning to the end. Also, I had some service work done and the staff is kind.

great work

Alex is a great salesman a credit to the dealership and sales a great product at a great price. I would recommend Alex to all my friend and family and the Hyundai product when they are ready to buy a car.

Easiest car buying experience ever!

I knew I wanted another Hyundai. My Sante Fe is nearly 12 years old! Still a great car.I was purchasing my Tuscon on my own and was treated awesome! The staff is very friendly and know what they're doing. I felt very comfortable, it was a great experience.

Customer Friendly

Salesman Scott Smith amazing, took a cold file/deal and got me the car I was seeking. He did a great job and met all my vehicle needs and my wants. I come back to Gene Messer because of the staff in the service department, they are fantastic and meet a customer coming from out of town. Dealership is welcoming and the staff are friendly and oriented to customer service.

Hyundai Elantra

Great customer service and the BEST price in NEw Mexico and Texas! Definitely going to recommend this place to anyone looking for a vehicle! Love my Elantra!

Best Car Buying Experience EVER!

Seems like we visited just about every dealership in the Lubbock area! Really were not to thrilled about the idea of getting a Hyundai. We just did not know that much about them. However after visiting with our salesman at Gene Messer Hyundai we decided maybe Hyundai was worth a second look! We could not be happier! The folks at Gene Messer Hyundai are not your typical "car guys". We've purchased several cars in our life time and have never felt as good about a purchase as we do now! You guys ROCK - GENE MESSER HYUNDAI! Thank you so much!

Awesome

I absolutely love this place. This is the 2nd new car I have purchased and I cannot imagine going anywhere else. They are great. You tell them what you need and they fix you up. There is no problem getting what you need and they make the financing easy.

So going back

The staff was quick and friendly. I love my new Veloster. I will definitely be going back. And will absolutely tell all my friends and family about it.

We LOVE Gene Messer Hyundai

My husband and I have bought 4 & leased 2 New Hyundai vehicles and bought 1 used vehicle from Gene Messer Hyundai! We are always treated fairly and with respect! We will continue to buy from them in the future!

LOVE!!

Love the dealership. My car buying experience was literally a hour. Although I gave all my information over text. Jessica Broadway went out of her way to help me.

Very excellent service! I'm a very satisfied customer!

I was very happy with my time there! They helped me find a car that I want and it has all my needs met! I would come back to buy another car in the future!

Pretty Good

I Was disappointed that I could not get something for the 2000 Ford as a trade in that I purchased at a Gene Messer dealership new 15 years ago

Easy, wonderful, knowledgeable sales person.

I really don't have anything else to add. Jessica was a pleasure to work with and went above and beyond to make this as simple as possible.

My sales lady Jessica did everything to make possible

100%%%%% definitely high recommended to friends and family actually going to ask for help with another transaction for a family member cause I know anything is possible with the help of Jessica

Pleasant and convenient

This was the first time I brought a car without dealing with a salesman face to face. My salesman made the experience pleasant and it was a smooth transaction. I would recommend Gene Messer Hyundai to everyone with a business life looking for honest people to deal with.

Best Car buying experience ever

I called about a model I saw on the website. Michael ensured it was still in stock and went to work immediately taking my information. After a few pictures, texts and phone conversations he had a quote I could live with on the exact car I wanted. He made arrangements to have it delivered to another city later that evening. I love my car and am so happy I called Gene Messer Hyundai.

had a great experince with each visit

The success of a business is dependent on the staff and quality of service offered at initial visit. Customers will return if the first experience was great.

it was great

Casey worked very well with me i got the car i wanted and the payment a month i needed thank you i will be back

Very friendly

This is my second vehicle I got with gene messer Hyundai and I love how honest and friendly David Vargas is! He had helped me with both vehicles no problem!!!!

glad i didnt go anywhere else

The staff was very fast most places take hours I was there for maybe 2 hrs max that included all the paper work.. professional and friendly thanks guys.

BUYER BEWARE!!!

Just DON'T! If you want a good car purchasing experience, and to KNOW you have a quality car, GO SOMEWHERE ELSE! Something simple that should have been caught in a presale inspection wasn't. When I called the salesman and then talked to the Pre-Owned manager they both just blew me off and told me the warranty company just needs to fix it. It just so happens they sold me a warranty that covers everything BUT this issue. I understand they "have to treat everyone the same". If this is how they treat everyone, just keep looking elsewhere. I can assure you, you don't want to purchase here. There are other so many other places here that will stand behind the car they sell you, especially on something that is an easy fix. It's frustrating that I have't even gotten the paper tags off of my car and now I have to correct something any decent dealership would have corrected before selling in the first place. Gene Messer, you've gotten too big for Lubbock.

Great Experience

Logan in the service department was awesome!! He gave me an estimate on future work I needed without me asking. He knew I was from out of town and would not get the work done there. But he said he wanted to give me something to compare against other dealerships. They called when the work was finished and I went picked up my vehicle. Great experience!

Replaced Cracked Windshield with No Cost

Our windshield on our new Hyundai cracked within the first 1,500 miles. We drove to the service bay and the staff installed a brand new windshield for free. Gene Messer Hyundai once again went above and beyond to ensure total customer satisfaction.

Great Service and a pleased customer

I would like to thank Jeremy and the finance staff for working hard to getting me approved for a vehicle. I spoke with Jeremy on Tuesday and by Wednesday I had a call I was approved not only for a vehicle but a brand new one with 6 miles on it. My credit isn't the best but they gave me a chance and I am thankful. This was all over the phone, I didn't have to sit around and wait for hours went in and signed papers and drived away. Thank you Jeremy!!!

Great, no pressure buying experience!

Couldn't have asked for a better car buying experience! Bought my very first new vehicle from this dealership! I have had experiences working with dealers before when my girlfriend was buying a car and honestly was dreading the prospect of talking with dealers for my own car. Out of all of the dealers I contacted, Gene Messer Hyundai was the only dealership who were upfront with me in regards to every question I had. My salesperson (Jeremy Safran) was very helpful and made the process incredibly easy, and more importantly, he actually made it fun. I spent weeks searching for the best deal I could find, and found one in Houston that was a few thousand dollars cheaper. I asked if they would be able to match this price since it was a much closer drive to Lubbock, and they not only agreed to match it, but they actually beat it! The next challenge was actually getting to the dealership because of my work schedule, so they offered to bring the car to me (roughly 120 miles away) at no charge! The finance team was great as well! Never once did they pressure me to buy any extra packages or warranties. They informed me of what they offered, and when I declined they left it at that. Overall I was very impressed with my experience at this dealership. I got a great deal on my 3.8L R-Spec Genesis Coupe, they brought it to me at not extra charge, and at no point throughout this entire process did I feel pressured or rushed. They were honest, straightforward, and actually made what I was expecting to be a miserable experience into a very enjoyable one! I would definitely recommend this dealership to anybody in the market for a new vehicle.

Couldn't have asked for a better experience! Bought...

Couldn't have asked for a better experience! Bought my very first new vehicle from this dealership! I have had experiences working with dealers before when my girlfriend was buying a car and honestly was dreading the prospect of talking with dealers for my own car. Out of all of the dealers I contacted, Gene Messer Hyundai was the only dealership who were upfront with me in regards to every question I had. My salesperson (Jeremy Safran) was very helpful and made the process incredibly easy, and more importantly, he actually made it fun. I spent weeks searching for the best deal I could find, and found one in Houston that was a few thousand dollars cheaper. I asked if they would be able to match this price since it was a much closer drive to Lubbock, and they not only agreed to match it, but they actually beat it! The next challenge was actually getting to the dealership because of my work schedule, so they offered to bring the car to me (roughly 120 miles away) at no charge! The finance team was great as well! Never once did they pressure me to buy any extra packages or warranties. They informed me of what they offered, and when I declined they left it at that. Overall I was very impressed with my experience at this dealership. I got a great deal on my 3.8L R-Spec Genesis Coupe, they brought it to me at not extra charge, and at no point throughout this entire process did I feel pressured or rushed. They were honest, straightforward, and actually made what I was expecting to be a miserable experience into a very enjoyable one! I would definitely recommend this dealership to anybody in the market for a new vehicle.

Great Dealership, Great Experience

Gene Messer Hyundai of Lubbock was great. My salesman was David Vargas. He was a pleasure to deal with and easy to get a hold of if needed. He was willing to communicate via email, text and phone when needed. He approached the deal from various angles and found something that would work. The price of the vehicle turned out to be higher priced than some competitors with similar vehicles. David had to go to his superiors to make the call but they not only met the price of the competitors but beat it. Once the deal was done they even drove the vehicle 2 1/2 hours to me. Give David Vargas a chance to earn your business and he will do it. I have no complaints and would happily return when im ready for another vehicle.

Gene Messer Hyundai of Lubbock was great. My salesman was...

Gene Messer Hyundai of Lubbock was great. My salesman was David Vargas. He was a pleasure to deal with and easy to get a hold of if needed. He was willing to communicate via email, text and phone when needed. He approached the deal from various angles and found something that would work. The price of the vehicle turned out to be higher priced than some competitors with similar vehicles. David had to go to his superiors to make the call but they not only met the price of the competitors but beat it. Once the deal was done they even drove the vehicle 2 1/2 hours to me. Give David Vargas a chance to earn your business and he will do it. I have no complaints and would happily return when im ready for another vehicle.

great service and great people

I went in to look at a car, I spoke with Katrina, she is a very nice and awesome lady, she spoke to me the whole time I was looking at the cars, she was very polite, I bought a 2010 mustang convertible, and I can honestly say I LOVE MY CAR! which is how it is suppost to be, the next time that I buy a car when I start to have a family I will be going back to Katrina because with her I know I will be taken care of! Thank you Katrina for making buying my car a great experience.

Great experience. All the people there were very...

Great experience. All the people there were very friendly and helpful. Would recommend highly to anyone looking for a new or user vehicle. Great experience.

Best Buying Experience

We just bought our brand new 2013 Santa Fe Sport. We are thrilled with our new vehicle and in this economy it was extremely nice to be put at ease and not pressured by our sales person, Heather Overbay. She is very personable, helpful and professional.The entire staff was very friendly, courteous and ready to serve our every new car need....Thanks guys (and Gals!)

We just bought our brand new 2013 Santa Fe Sport. We are...

We just bought our brand new 2013 Santa Fe Sport. We are thrilled with our new vehicle and in this economy it was extremely nice to be put at ease and not pressured by our sales person, Heather Overbay. She is very personable, helpful and professional.The entire staff was very friendly, courteous and ready to serve our every new car need....Thanks guys (and Gals!)

What can I say? Great experience!

Like the title says. What can I say about Katrina that others have not already spoke of. Katrina was on top of her game from the minute I first called her, just to see what options and prices Gene Messer Hyundai offered, till well.. To tell you the truth she's still going above and beyond for me even AFTER THE SALE. I could list all the things she did and made happen.But if you don't believe me or the others that took the time to write reviews to help others out, on who to use, you just need to call or go by and ask for her, promise you will not regret it.

Satisfied Customer

We were impressed by Katrina on how friendly and down to earth she was and made buying a car less stressful and really cared about us and not just making a sale and I love my new dark windows that Katrina made it happened. I would 100 percent recommend Katrina.

Great Experience !!!

From the first phone call I made from my home until I drove my new car off the lot was a great experience. David Vargas took great car of me and made buying my new car so easy and stress free. I highly recommend Gene Messer Hyundai and salesman David Vargas. Go check them out.......

Stephanie

I love this place. The place I bought my first new car at and was lucky enough to get Heather Overbay who was just amazing. If you ever want to buy a car here look her up. She won't harass you or anything and she's very honest and helpful. Gives everything to you straight.

Satisfied Customer

We were impressed with Katrina's knowledge of all the models on the lot. She was friendly and had lots of positive energry. She worked hard to help us with a good trade in value for our truck. She was very helpful to explain the features on our new car and guided us through the process of using some of the features. Gene Messer Hyundai is fortunate to have an employee that is passionate to satisfy customers becasue we really love our new Tuscon. Thank you Katrina for your awesome service!

Amazing Service

Katrina made a typically stressful event, less stressful. She got us a great deal and worked within our means to get the exact car we wanted. Awesome service.

Katrina Smith AWESOME

Katrina was very helpful in the car buying process. Showed me the features of the car and let me try it out. She helped me with the trade-in process and was able to help me get what I needed for my trade-in. Thank You Girl I appreciate all you did.

Great service, very helpful

Katrina was very helpful and patient with me and my insurance issues. She helped me find a car and even held it for a few weeks while trying to finish up all the mess from my car wreck. I definitely had a very positive experience with her and hope to work with her again!

Best car purchase

I recently bought a 2014 KIA forte from Jeremy Safran.. It was the best experience I have ever had buying a car.. From handshake to handshake this young man treated me with respect and found me everything I was looking for.. I will never buy a car anywhere else... So if your looking as for him you won't be disappointed...

In need of a second Car

I was referred to Katrina; was told that she will work with me and get me into a car that I would be happy and satisfied with. When I went in to speak with Katrina, she was just what I was told a very nice, professional person that love her job. I was able to walk away with a 2012 Dodge Charger. Thanks Katrina

Review for Katrina

Katrina was very professional and pleasant to work with. Hope to work with her in the future!

Needing a New Car

On Saturday of this week I pulled into the Hyundai Dealership desperately needing a car. I found Katrina. Katrina immediately told me that she was going to be my salesperson and no matter what she was going to get me into a car. One I could afford and be proud. She did it. We worked through the finances and I purchased a 2013 Hyundai Elantra. This car is amazing and I have a good, solid, reliable automobile. I bought the North American Car of The Year from the number 3 selling automaker in America. Had I not met Katrina, I would not have this vehicle. If you are looking for someone with high energy who will work for you go see Katrina Gene Messer Hyundai.

I love my car!

Katrina was my salesperson, and she was great. She's a little ADHD, but that just adds to the energy she has to get things done for you - ha. She got me as close to the price I wanted as she could, was down to Earth, and made sure I was taken care of. She even said she'd give me two tanks of gas next time I needed it because I filled it up and forgot that they did it for you. She's great - she really takes care of people and I appreciate her service. :) I love our car (Hyundai Elantra)!

Great Service, Amazing Vehicle

The Service we recieved from Gene Messer Hyundai was second to none. Our Salesperson was Katrina Smith she was very nice, very down to earth, knowledgable, fought hard to get us the deal we wanted, ask for her if you go in. We purchased an Elantra GT the car is amazing.Very nice and sporty, whie still remaining practical for my family and me. They even watched our baby while we got our belongings from our old vehicle. Go see them first if you are looking to purchase a new vehicle, and dont forget to ask for Katrina Smith!!!

Review for Katrina

Katrina is a wonderful salesperson. She will help you get what you want. Katrina attiude and smiles what makes a day go by and makes you fell special. She really cares about what you want in automible and they don't have it she will find one for like she did for me and my wife. Having emploees like that this company are very lucky to have her. In the future if I decide to trade again she will be the first I will ask for her.

Great service, friendly staff

My salesperson was Katrina. I had been in contact with her a week before actually purchasing my vehicle. The whole time she was very good at listening to my problems with my vehicle and made my new car perfect for my daughter and I. She was very nice and explained the whole car to me to where I understood it. If i ever plan to buy another vehicle I will deff. be going to her!! great job!

Jeremy Safran - excellent buying experience

Jeremy Safran was my salesman for my recent Ford Fusion purchase. From the first email, Jeremy was friendly and knowledgeable. He answered all my questions and never pushed me towards a decision. He was always available by phone, email or in person when I had a question. As a woman purchasing a car on my own, it can be an intimidating experience. Jeremy made it very comfortable and easy. I would highly recommend that you contact Jeremy for your next car purchase! Thank you Jeremy for everything!

Katrina at Gene Messer.... GREAT SALES-WOMAN!!!

I WILL NEVER FORGET MY FIRST IMPRESSION OF KATRINA SMITH, AS I GOT OUT OF MY CAR SHE WAS RIGHT THERE INTRODUCING HERSELF AND ASKING HOW CAN SHE HELP ME AND IT SEEM LIKE WE JUST HIT IT OFF LIKE WE HAD KNOWN EACH OTHER FOREVER. SHE WAS THE WARMEST SALES-WOMAN OR SALESMAN I HAD EVER MET IN MY LIFETIME OF PURCASING CARS. SHE WAS VERY UP-FRONT WITH MY SITUATION AND EXPLAINED EVERYTHING VERY WELL. I WOULD RECOMMEND HER TO EVERYONE THAT NEEDS TO BUY A CAR.... GOOD JOB !!!!! KATRINA...... I LOVE MY BRAND NEW SANTA FE SPORT!!!! THELMA DAVIS :)

katrina at Gene Messer

she is a very very good sales women and she is very trust worthy and she is a hard worker. she want to make sure you are happy with your new car.

great car salesman

Our salesperson was Katrina smith. we had a great experience at gene messer Hyundai our salesperson was very a knowledgeable and enthusiastic person...we didn't quite know what kind of car we were looking for and she made sure to find the perfect car for our family. We will definitely recommend her and the dealership to our family and friends for their next vehicle. Thanks Katrina you were great!!

They are a great bunch of people to buy from. I didnt...

They are a great bunch of people to buy from. I didnt think they could come close to taking what I was willing to pay for the vehicle. Nice surprise!!

Friendly staff and an amazing experience!

As a first time car buyer, I was a bit Leary about the whole car shopping idea. Needless to say, I was pleasantly surprised!! I had an incredible buying experience with Katrina Smith. She is a very knowledgable, friendly and outgoing sales person who bent over backwards to make me happy! She even put up with my feisty mother! If you are trying to decide on a sales person, she's your girl! Thanks Katrina! You ROCK!

Awsome buying experience

David Varges was my sales person, he was great. I went in not really sure what I wanted but after speaking with David I was able to narrow down my choices. He was very attentive to my needs both as a potential buyer but also my future needs with a vehicle. There was no pressure to get me to go beyond my budget. I would defiantly recommend Gene Meser and David to anyone who wants a good vehicle at a reasonable prince without any pressure. David devoted a great deal of time and effort to making my buying experience as enjoyable as I've ever had

Friendly staff, very clean & comfortable facility

Katrina Smith was my sales person. She was personable, attentive, interested in my likes and dislikes in purchasing a car and extremely patient with me....as I wasn't sure exactly what I wanted in a new car. She was knowledgeable regarding the features and very willing to let me look and drive several cars. At no point did I feel rushed or pressured in any way to make a decision. I was very impressed with her offering to work with me after the sale in any way she could in teaching me to use each feature. I was pleased with my experience in buying my Veloster!

Satisfied customer

I had been looking into getting a truck for my husband I knew it was a long shot for us to get qualified but we went out looking anyway. My husband and I had looked and looked and nowhere could we even get qualified. Finally we went to gene messer Hyundai and spoke to a salesperson by the name of Vanessa Bartrum. She found us exactly what we were looking for and even got us qualified. Although we didn't have the down payment at the time. I can say she really did an amazing job. We will be going back just as soon as we have it to speak with again. She was very friendly through the whole process. She wasn't about just making the sale. She truly cared about our situation. She is a delightful girl. I would recommend her to anyone who is looking to purchase a vehicle.

An overall satisfactory experience.

David Vargas helped us purchase our Hyundai Veracruz. He was very friendly and helpful in the otherwise grueling process of purchasing a new vehicle. You have to admit, the task of purchasing a vehicle, spending money, working the right deal for you - it is all very uninviting. But Mr. Vargas made it easy for 2 women to get this task done.

awesome customer service!!

I went to find a used car with my average credit and i got one that i love! Vanessa bartrum is an awesome person she not only sold me my awesome car but she was very hardworking and cheery!!!

Great Experience!

I recently purchached a new Hyundai Accent for my daughter and was very pleased with the all around service of Gene Messer Hyundai, however, I worked closely with Katrina Smith and she was excellent to work with! She is enthusiastic about her job, as well as her customer, providing amazing customer service! Very personable, outgoing and most dependable. She said she would give me a call, she gave me a call. One to keep in touch, just to go that extra step and making sure we are satisfied. I enjoyed working with her, very friendly. Gene Messer Hyundai is very blessed to have her on board! I will most definately do my future car business here! Thanks again Gene Messer and thanks so much Katrina, you did an excellent job. Keep it up!

Great service

I purchased a 2013 Hyundai Sonata. Worked with Katrina Smith who was awesome! I was upside down on my trade but Katrina was able to get me more for my trade and made the buying experience very easy. They go above and beyond to make it as easy as possible for you. Love my sonata!

Great Experience

Recently purchased a 2013 Hyundai Santa Fe Sport. Worked with Katrina Smith, who had sold my daughter a 2013 Hyundai Tucson, she really likes it. Katrina was able to get me much more for my trade and made the buying experience very easy. They go above and beyond to make it as easy as possible for you. If you are in the market for a nice cross over type vehicle, I highly recommend the Santa Fe Sport.

Great service!

I went in to see about buying an elantra and that's exactly what I did! With the help and great customer service I was able to get scantly what I needed with no hassle! Thanks

great experince

The only place to buy a car in this town.David Vargas is the man I will be buying all my cars from forever

Great Customer Service; new purchase

I purchased a new Kia Soul thru a salesman Jeremy Safran. The customer service and information that this gentle helped me with was excellent. His professionalism is beyond reproach. The car I purchased is one of the best cars I ever purchased and will return to Jeremy Safran for the purchase of my next car. I also have already reffered everyone I know or not that if they are looking to buy a new car to see Jeremy Safran at Gene Messer Hyundai.

Awesome experience.

David Vargas is a great salesmen. I would highly recommend him

Amazing!!!

I've never been a fan of dealerships until I bought a vehicle from Gene Messer Hyundai. The staff was very helpful and knowledgeable. The service the department has always been straight forward with pricing and how long it would take to complete any repairs. Now I'm looking into buying a 3rd vehicle from Gene Messer Hyundai and another for my daughter in a few more years. Keep up the great work and oustanding service!

Purchase Experience

The easiest car purchasing experience of my life. I would recommend my Sales Professional, Katrina Smith, to anyone; extremely professional, helpful, knowledgeable and interested in my needs, not simply her sale.

We love Gene Messer Hyundai...

We are proud owners of 4 Hyundai's all of which were bought at Gene Messer Hyundai. Katrina Smith is amazing! She went above and beyond to get us exactly what we wanted at the right price!!

Awesome Customer Service

My husband and I both were driving Fords when we decided to look into possibly buying a Hyundai. Katrina Smith helped us out since day one was able to get us into FIVE vehicles this year..THREE 2013 Hyundai Elantras, 2013 Hyundai Sonata, and a 2011 KIA Soul. Katrina is excellent at what she does and I would recommend her to anyone who is interested in buying a vehicle..SHE CAN MAKE IT HAPPEN!!!!!

Great Experence.

Have been buying vehicles from Gene Messer Auto Group since 1998. Each purchase just gets better. Our sales person this time was Katrina Smith. She did an excellent job assisting my wife in getting her new Hyundai Santa Fe. Katrina was patient and worked hard to get the vehicle and payment that we needed. There were no problems from start to finish.

OUTSTANDING SERVICE!!!!

My husband and I have been looking for a vehicle for several months. We went to alot and I do mean alot of dealerships. We test drove alot of cars and we were still very unhappy. We were undecided as to the make and model of vehicle we wanted, but we knew how much we needed the payments to be. When we first started looking we did go to Gene Messer Hyundai and we did like the customer services we were given so we kept them in mind. One day out of the blue I received a call from a Mandi Jones from Gene Messer Hyundai. I spoke to Mandi telling her that we were tired of looking because it seemed no one could do the payments we needed. Mandi told me not to worry and she would put me in touch with a sales rep who could help me. Katrina Smith contacted me not long after that. Katrina assured me she would help me and she wouldnt stop until we were happy. We drove a 2012 Chrysler 200 (with low mileage) and I knew this was the car for me. Katrina did an outstanding job in helping us find a car that we would LOVE. Katrina did her magic and we were able to drive off in the car we wanted and the payments we needed. My husband and I would highly recommended Gene Messer Hyundai .

Great Customer Service

I bought a 2011 used Dodge Nitro from Gene Messer Hyundai about three weeks ago and the workers just went above and beyond! What made me go over there was a text I had received from their customer service worker, Mandi, simply asking whether I was still interested in buying from them or refinancing. Upon talking with her, she gave me her managers phone number so that I would be able to speak with someone and be able to try to get what I wanted without having to go through many different "middle-men". I went to the dealership a couple of days later and met with Katrina. She was very friendly and very helpful. I told her that I wanted a Dodge Nitro, to which she answered that the black one on the lot had already been sold, but offered to continue to help me. I also had negative equity on a car I was originally going to trade in (but wound up keeping) and they gave me the best offer over any other place I had been looking at. Katrina explained to me that with negative equity it would be better to get a brand new car rather than a new one, told me everything about them and how it would be better with my financial situation, but I did not want anything other than a Dodge Nitro. She saw how persistent I was and then told me that they could look and see if they had any others anywhere else, and if not that they could go get one at an auction or something if that was the car that I really wanted. She looked online and found 2 silver ones on a chevy lot, so we went a picked it up. I looked it over, they ran some numbers, and then gave me the keys to drive it around that night, and to show my dad who was the main person who had to be pleased about me buying another car. I drove the car for about 4 days, and they continually worked with my dad to get the payments as low as possible and for as long of a period of time as they could get. Everything worked out and now I am the proud owner of the car I have wanted for years. I would recommend them to anyone. They truly exceed any other dealership I've looked at.

Had a very Good experience buying a new Jeep.

I spoke to David Vargas about getting a new Jeep with less miles. David and Dan were very helpful in finding the right jeep for the right price. David and Dan found the right Jeep with all the bells and whistles in less then a month after telling them what I wanted. Highly recommend David as your next car salesman,if your looking for a new car for the right price. Thank you David and Dan.

A Great Car Salesman.....David Vargas!

The best experience in buying a car. No hassles and limited wait time.

The salesman who helped me had a great personality and...

The salesman who helped me had a great personality and seemed like he was interested in us in addition to making a sell. The deal making process started with the salesman going back and forth to the sales manager, which I hate (reason for the 4 for overall experience) but that didn't take long. We weren't able to buy the vehicle we came in for because someone else bought it as we were negotiating as well. For the next week, Matthew looked for vehicles across the country to find one that matched us. We finally were able to get a good deal on a new vehicle which had exactly what we wanted. Everybody that we worked with (Matthew, sales manager, and finance manager) were very friendly and professional. It didn't feel like they were out to get us, but were willing to listen and work on getting what we wanted. Good experience, overall.