Gates Honda

Brian is the BEST!!!!!

Gates Honda Richmond is the BEST place to go to purchase a car. Brian got me out of my 2002 Buick Century to my 2013 Honda Accord. My drive to Richmond was worth the drive. Thanks Brians for being a Trustworthy salesman!!! PS. I love my car!!!

GATES HONDA RICHMOND,KY (GREAT) EXPERIENCE

I LEASED A 2016 HONDA CRV FROM GATES HONDAIT WAS A GREAT EXPERIENCE....THE GENERAL MANAGER DAVID LAILWAS GREAT TO WORK WITH; HE EXPLAINED MY CHOICES AND HELPEDME THROUGH THE PROCESS....HIS SALES AND FINANCE PEOPLE ARETOP NOTCH....I WOULD USE THEM FOR ALL MY AUTO PURCHASES***THEY ARE ALL 5 STAR****

They treat you like family!

I purchased a Honda Accord from this location in 2012, my mother has purchased 3 Honda Accords from this location. ALL excellent transactions!I went in to Gates Honda with my mother this past weekend to see if they could work with her pre-existing lease - hoping to get a new vehicle or extend her lease. Her situation was a unique one and we weren't confident in how it would turn out, but knew Gates Honda would try their best for us... and they did more than that. The GM David and sales representative Patrick put their heart and soul into helping us and we couldn't be happier. They put their time, patience and full knowledge into putting my mother into a 2016 Accord and were even able to lower her monthly payments. Both David and Patrick did everything they could to assist us and truly treated us with the most respect and courtesy. We couldn't be more grateful for the experience we had and I will highly recommend anyone looking to purchase a Honda to visit their dealership, whether they be close to this location or not. They sent us home with a full tank of gas and David even offered to pay for our lunch while the car was being cleaned and inspected. This is what family is all about, and I feel like we were more than blessed to be one of their customers. My mother is moving to Texas soon and she will be driving back to Gates Honda to get another car after he lease has expired with this Accord, THAT is how much we loved this experience. I would highly recommend Gates Honda and we will be customers of theirs until we're unable to put our foot to the peddle. Thanks again David and Patrick, you all have truly made this experience a blessing.

Great service

First and for most Brian McMahon was awesome! Very kind,patient and helpful..He worked diligently to find what I was looking for..The rest of the staff was very helpful and quick to make sure I was happy with the trade..I will trade there again and I would certainly ask for Brian specifically..

Go To Gates For Goodness Sakes

My husband and I just purchased our 7th vehicle from Brian McMahan. While our needs in a car have changed over the past 6 years Brian remains infallible. He's ALWAYS been able to find the perfect fit for us and our now adult children. Over the years we've appreciated his honesty first and foremost, along with his ability to make everything appear seamless. Stewart Haddix made all the dreaded paperwork at the end quick and easy. The whole team at Gates Honda is great!

Out of State Buyer

I recently purchased a 2017 Ridgeline from Gates. My local dealers in WV couldn't get the exact vehicle I wanted so I searched using CarGurus. Within an hour after I emailed four out of state dealers, Brian McMahan from Gates emailed me back(at 11:30 pm). He was the only dealer rep who I thought gave the best effort in locating the Ridgeline I wanted. It was difficult since it is a brand new product and Honda is controlling the initial supply. However, Brian did get the vehicle I wanted and the purchase and pickup of the vehicle was seamless. I traveled almost three hours to the dealership, so the effortlessness of the transaction made the trip that much easier.

Satisified WV customer

Brian, from Gates Honda, was the only Honda dealer who was able to get the 2017 Ridgeline I wanted without trying to sell something else to me. The buying process was exceptional and picking up the vehicle was seamless. Considering I had to drive almost three hours to the dealership, the ease of this transaction made the drive much easier.

Simple, Friendly, Painless, Trustworthy

We recently decided to purchase a new vehicle, and being new to the area we did not know any of the local dealers. We decided to visit Gates Honda to start the research process. It was obvious from the onset Gates was the place to work with to find what we needed. Zach Bowman, our sales advisor, was straight forward and simplified the process. We found the vehicle we wanted, in stock, and Stewart and David took care of everything while we grabbed lunch. This process could not have been easier or more painless. I will definitely go back to Gates when I'm ready to buy again. Historically, I've hated buying vehicles. Gates Honda has changed my opinion of the experience.

Gates Honda is #1 in Kentucky

Just acquired my 3rd Honda from Brian McMahan in the last 6 months. Brian is extremely responsive, straight shooter, provides perfect follow-up, and always has a can do attitude. I could not recommend Brian and his team more highly. His team including GM - David Lail, and Sale Manager - Stewart Haddix makes the process easy for someone who knows what they want and is short on time.I live 100 miles from Gates and I will only buy from them in the future. Their delivery service and team is outstanding. I will tell everyone I know that is in the market to call Brian first and that is the only call they will have to make. I look forward to receiving my Honda survey to tell them that they are the best Honda dealership I have ever worked with. I am a 9 time Honda customer, I can assure you I know what I am writing about.

Blessing

I visited Gates Honda on September 15th 2016 expecting to get a used vehicle but instead the wonderful employees helps me to be able to get a brand new 2016 Honda Odyssey at an affordable price for me and my family. Only the Lord knows how important it was to leave that place with our own vehicle that day and they helped make it possible. I am so beyond blessed and I am in love with my new van. They were extremely nice and treated us very well.

Trustworthy!

All of the staff at Gates Honda in Richmond go over and above to provide excellent service! They are just as concerned with keeping you as a loyal customer, vs. just selling you a car. Great staff and great service!

Couldn't be happier with my purchase

Everyone really cared about getting my family into a car that was just right for us. It was a great deal and I couldn't have asked for a more courteous or helpful staff. Thanks Zack for going the extra mile to get us into our dream car. And thank you Dave (general manager), you worked miracles to get us the car we wanted at a payment that was manageable. This is the third time we have bought a car here and we will never go anywhere else. I can't thank you enough!

Best experience

I just brought a new Honda crv and it was one the best experiences I have had. I heard that David Lail was at Gates Honda in Richmond and I was willing to drive the extra miles because I knew I was in good hands. David has taken very good care of me in the past and he continues to give excellent service. He puts you at ease when you come to him. You don't feel like your being taken advantage of either. His Salesman Alan was very professional and patient explaining everything. I have already given several recommendations to co-workers and friends to go to Gates Honda in Richmond, KY.

Hands Down the Best Honda dealership in Central KY

Just purchased my 3rd vehicle from this dealership. I have to say that they made this process the most enjoyable yet. They took a stressful situation and made it great. I think the Gates ownership is a big improvement even though my previous experiences were also good. I worked with both Alan and Justin and can say with confidence that both salesmen are amazing at what they do. They have a very low pressure "I want to make you happy" attitude. My experiences at this Honda dealership have been VERY different than with other dealerships. They were very fair in negotiations and with my trade in offer. I will keep coming back. :)

Positive Experience

My husband and I recently purchased a Certified Honda CR-V from Gates Honda in Richmond, KY. Ours was a very positive experience. Initially we came to the dealership to look at a vehicle posted online, but ended up test driving a different vehicle. Alan Scott went out of his way to make us feel comfortable and welcomed. We were treated like friends from the get go. There was minimal difficulty coming to an agreement on our trade in vehicle value. The General Manager, David, left us feeling like we made a great deal. The overall experience was very positive. Although we were the last customers of the day, we were never rushed or hurried through the process. We drove off the lot with a full tank of gas, smiles on our faces, and confidence in the wheels caring us home.

Great car buying experience

I Just bought a new car from Justin Speake, got a great price, stress free buy, and great help setting up the high tech stuff.

Great service

I took my Van for the 1st oil change.... The entire team was professional & courteous...many thanks to David Lail the manager for personally installing the license plate properly!!!

excellent dealership

David Lail is the best manager I have ever dealt with. Alan worked with us on the sale. Jim Hinkley is the reason I keep coming back to Gates Honda. Jim is the main wheel in the service department. He also trains the new workers. This is our fourth vehicle purchase with a different manager for each purchase.David Lail worked with me better than any manager I have ever seen. We are very pleased with the service we received. Justin and Ean are the best service team. I will never bring my vehicles any where else. I drive 40 miles one way and it is well worth it.

Great Dealership To Do Business With

Gates Honda is the best dealership in all of Richmond KY. Their general manager, David Lail goes out of his way for the customers. I owed 11,500 on my car and he done everything he could to get me in a brand new civic with cheap payments. For anyone who needs a new vehicle whether its new or used I highly recommend going to Gates Honda. They also have top of the line service team that treats you right and takes care of your vehicle.

Dealership is Fair, honest and showed total empathy

My daughter's car was towed to Gates Honda dealership. We live 375 miles away. Our service advisor, Ian Williamson, was first class to deal with. Dealership kept us abreast with the issues at hand. At the end of the day we had a positive experience and I would recommend this dealership to anyone in the area (or outside the area)

REAL Integrity in a Dealership

Drove for 3 hours to purchase a used car for my sons first vehicle. The car had a minor concern initially, which the dealership immediately committed to holding and correcting, as well as committing to a delivery hours away. Just after delivery another problem arose. David did not hesitate to make it right and stand by the car, even though it was officially after the sale. David and his team went far and above the call of duty for us and showed us what seems to be rare these days: professionalism, character and integrity. Simply outstanding. Ive never had such a positive experience with a car purchase and would recommend them to ANYONE. I will be back, thats for certain.

Gates = A dealership with REAL Integrity

Drove for 3 hours to purchase a used car for my sons first vehicle. The car had a minor concern initially, which the dealership immediately committed to holding and correcting, as well as committing to a delivery hours away. Just after delivery another problem arose. David did not hesitate to make it right and stand by the car, even though it was officially after the sale. David and his team went far and above the call of duty for us and showed us what seems to be rare these days: professionalism, character and integrity. Simply outstanding. Ive never had such a positive experience with a car purchase and would recommend them to ANYONE. I will be back, thats for certain.

Helpful to out-of-state travelers

While traveling from Indiana to Georgia, the sensor cover came partially off of my '14 Civic. My car is a lease and I feared travelling much farther without having it fixed. My husband and I were in Lexington, but when we called the dealer there, they were too busy to see us. Choosing a city farther down I 75, Richmond, we called and they told us they'd see us right away! Not only were they welcoming to us strangers, but they fixed the cover, checked our tires, and washed the car gratis....and they were busy with customers too. Such great customer service is a rare and wonderful thing! Thank you Richmond Honda for smoothing the way for us! Just one more reason to be sold on Honda!

absolutely phenomenal!!

I came in and was greeted by David his dedication towards getting me a car with not so good credit was phenomenal. He was so professional and didn't try to push something on me that I didn't want!

Great experience

Purchased a 2015 CRV and our buying experience was awesome. The sales representative we had (Chip Gray) was great to work with and we were under no pressure to buy. Just came down to the decision to purchase a new vehicle based on needs.

Great car buying experience 5stars

Micheal Southgate and the staff at Richmond Honda made our recent purchase a painless and stress less car buying experience. Would recommend and will do business with Richmond Honda again

Richmond Honda - The BEST experience

Where to start? When you're looking for a vehicle, why go anywhere else? The sales team at Richmond Honda is top notch. I had the opportunity to work with David Johnson. David is excellent at his job. He does not force you to buy anything. This was extremely pleasant and hassle free. Richmond Honda feels more like a home than a business. I HIGHLY recommend them! They will go out of their way to find what you're looking for.

Buying a used vehicle

We recently purchased a used Honda pilot from Richmond Honda. We were fortunate to deal with Michael Southgate who made our shopping trip very straightforward and enjoyable. He was extremely helpful and informative and never too pushy. He even went the extra mile for us (and then some!), to personally deliver the spare key to our home the next day. Wonderful service!Sandra and Geoff.

Excellent, friendly group at Richmond Honda

Everyone at Honda is always welcoming, and when I went to buy my own first vehicle they went above and beyond! They made sure I got exactly what I wanted and made sure I stayed in my price range. Alan Scott took excellent care of me as his customer and answered any and all worries,fears, and questions I had!

Excellent dealer!

Richmond Honda is the place to go for a fantastic deal. Being a repeat customer, I would highly recommend Richmond Honda. They don't swarm you like most dealers, and are always willing to find you a perfect car, even if it's not on the lot. All their vehicles are below KBB values!

Enjoyable Buying Experience

I was shopping cars.com for a used Honda Pilot and reached out to the dealership via phone call when one they had listed on the site sparked my interest. Michael was the sales representative that assisted me thru the buying process. He was friendly to deal with and never made me feel like any of my requests were ridiculous or annoying. Jeff is the sales manager that helped us thru the buying process and he was friendly and surprisingly mellow for a sales manager. I was never pushed into anything.... They seem to truly want you to buy a vehicle from them because it's a great deal and not because they tricked you or pushed you into doing so. I would definitely recommend them to all of my friends and family.

Great service, great people

Buying our new van was an easy experience thanks to the great work of Phoneix. She and the other folks we worked with were professional, and never pushy. The process of trading in our old van was also very smooth. They are all good people.

quick, friendly, great service!

great service, friendly people. overall a great experience. Phoenix helped me find the right car for me. I would recommend honda of richmond to everyone i know.

Love this dealership!!

I love my new ford fusion!! Thank you for everything! Friendly service goes a long way. Everyone was so helpful, and considerate of what I was looking for. No pressure. The sales rep even offered water and food. I've never been treated like that at a dealership..:)

Phoenix is a great women to deal with when trying

Phoenix was so nice and considerate,just an all around great amd kind person to deal with!

AWESOME!

Alan was the team member that helped me purchase my vehicle. I can't say enough about how wonderful the buying experience was. Alan is awesome! He is knowledgeable and fun. Alan, Wally and Jeff(I think was his name) treated me with the utmost respect and courtesy. Being a woman buying a car I have encountered salesmen who talked down to me. That was NOT my experience here. I would recommend Richmond Honda to anyone! Great job guys!!

My husband and I had a positive experience at Richmond Honda

My husband and I purchased a Honda Accord Sport model this week at Honda in Richmond KY. Our sales consultant was David Johnson. He treated us with kindness and respect. David did not try to pressure us in anyway. He took his time and answered all our questions and went to great detail to explain the features of the car we were interested in.We made several visits to the dealership before making our decision. Each time we were received in the same professional manner. We would highly recommend David Johnson at Richmond Honda to our family and friends.

It was worth leaving lexington

I had visited other Honda dealerships before Richmond and was never impressed. Richmond Honda was completely different. I immediately felt welcomed right away by Phoenix and she made the whole process stress free. I never felt any "spin" from her and she patiently let me test drive several options. I am glad I came down to Richmond good people work there.

Absolutely Fantastic!!

I had an awesome experience while at Richmond Honda! Phoenix, my sales associate, was very patient, welcoming, honest, and knowledgeable. She really went above and beyond to find the perfect car for me! The whole experience was stress free and unlike any other dealership I had been to. I would most certainly recommend this place as well as Phoenix to my friends and family.

Poor quote

Dealer quoted over price of vehicles MSRP and what they had it for online. Manager said he had my back but not even close. We went elsewhere and they got us a 2015 for under the quote of the 2014 that we were being showed at Richmond Honda. It pays to look on line then get all the facts.

Top Rate

I'm so glad I found my way to Richmond Honda. The staff was very friendly, David was a pleasure to work with and was able to answer all of my questions. From beginning to end the process was straight forward.

SUPREME

Overall review SUPREME. Mr.John,Mr.Lail made it possible for me to buy a new van. I had to file bankrupt ,discharged 1/7/2015 bought a new van 1/21/2015. Mr.Lail had to go up the ladder for me to get me the best deal. HE DID, THX AGAIN. MR WALLIE WAS VERY HELPFUL WHEN I SIGNED THE PAPERS. I UNDERSTOOD WHAT I WAS SIGNING AND WHY I HAD TO SIGN THAT PAPER.

excellent

David was so much fun to work with. Best car buying experience ever. Finance department was easy to work with. Wally explained the paper work and terms perfectly. Easiest and best car experience. ?

GREAT EXPERIENCE!!!!

We walked through the door and felt at home. Everyone is very kind and willing to do anything for you. The best experience I have ever had buying a car! Everyone was so upfront and honest. So glad we made the very short drive from Nicholasville.

AWESOME

So glad we made the short drive to Richmond. Everyone was so kind and helpful! I actually had fun purchasing a car!!! Very laidback - Awesome experience!

Great experience at Richmond Honda.

WOW!!! We had great experience leasing a new Honda Pilot from salesperson Phoenix at Richmond Honda. We had a very low pressure experience which made the deal even better. We took advantage of the great Honda Pilot lease deals with Honda financial. The entire staff made us feel at home including the high tech finance mgr. We will refer our friends to come here and will look forward to making our next purchase at Richmond Honda. Thanks to the whole crew.

Great experience!!!

Usually equate car buying with root canal without medication. Pleasantly surprised at my experience at Richmond Honda. NO PRESSURE, All the people we encountered were friendly, courteous and respectful. Treated like a person of value whether we purchased a vehicle or not. I have to admit during my 70 years I have purchased a number of cars and have always dreaded the process. This experience was mind blowing. In fact if there was a need for another vehicle I would go back tomorrow. I highly recommend any one thinking of purchasing a vehicle to go to Richmond Honda. I think you will be highly satisfied.

AMAZING!!!

A.J Schmitke helped me with me purchase. He was very kind and polite. Everyone at the dealer was. I have been in many dealerships car shopping and have bought a few cars in my life. I have never been treated with so much respect and generosity before. They really make car shopping fun. The car I bought was a used Mazda, that was not under warranty. I was in a binned and need a car ASAP. A.J. was to the rescue and helped me saucer a loan for such a low coast car and I was able to drive off the lot that day. A few days after my parches the muffler came loose, :( after some quick rigging to make sure it would not fall off... I drove to the dealer and asked if they could fix it. A.J. was once again to my rescue ( expecting a no you bought it as is... the type of comment that I would have gotten at any other dealer) I was super excited when they said they would gladly fix it for me. I was in and out in less than 20 minutes, and free of charge!!! This dealer has outstand customer service. The owner should give all his employees a big bonus!!!

These are GOOD People!!!

I live in Northern Michigan, I bank in Central Ohio, I bought this truck from Richmond Kentucky. Great people, worked with my Credit Union in Ohio to make everything happen. I drove in, signed some papers, handed them a check and drove away. Friendly, knowledgeable and forthright.

Outstanding Experience at Richmond Honda/Sam Swope

I had intentions of purchasing a used, (definitely Not New) Honda Accord ES or possibly a SUV. Ron Smith/Salesman was very accommodating to let test drive several on the lot....not finding what I was looking for, he suggested I drive a 2014 Accord ES V6 retailing 32,000. (took him a few visits for me to agree). I was very impressed so immediately, he got David Lair/(Upper) Finance Manager involved and working his magic,helping me every step of the way to make the best decision financially. I did not think I would be approved for the payment and the down payment I needed. Mr. Lair assured me it could be possible...he diligently worked with the bank to make that happen..... He gave me exactly what I wanted and more plus the gorgeous 2014 Honda Accord 4 DR EX-LV6 I wanted! I feel like I received a fantastic deal and met new friends! By far the easiest automobile purchase I have ever done...I have purchased many vehicles in my life.....a step above the rest. Marsha C

I went to this dealership to look at a used Ford Eddie...

I went to this dealership to look at a used Ford Eddie Bauer Expedition 4wd. Upon arrival everyone was friendly and helpful. I told the sales associate that I wanted to look at a vehicle that I saw online. The sales associate immediately went to work and brought the vehicle around to the front of the showroom for me to look at. After viewing the vehicle, I was offered a test drive. I decided to buy the vehicle if the numbers were right. The dealership was very flexible and negotiated well to meet my needs. They also worked quickly to get me financed and I drove the vehicle home! Awesome experience and very great to work with!

Great experience!

My fiance and I dropped by one evening 30min before they closed to look at a specific car we found online. We had no intentions of buying this car that day, but our sales rep, David Johnson, convinced us otherwise! This was my 3rd dealership I had dealt with in one week and David was the only one who set me at ease and acted like he wanted my business. He was very personable and got us a great deal. The Honda Crosstour I purchased from him was certified and had a few scratches and dings from previous owner. Without asking he said he would have that fixed for me and so he did. Ian, service repair technician, then took care of me in repairing all my scratches and dings. Ian was superb as well! He fixed my car quickly giving me a rental and even bringing my car back to me in Winchester! Great service! Everyone I encountered was real and sincerely wanted to do the right thing. Thanks guys!! I will be back!

Service visit to Richmond Honda

Stopped in for (overdue)oil change -- plus rotate tires and checkout prior to trip. Service rep was both professional and personable (and brewed a fresh sip of coffee).

Absolutely AMAZING Service

I needed two small parts for my 03 Odyssey, list price of $5.18 each. Don Jacobs Honda in Lexington marked them up to $10.89 EACH!!! Called Richmond Honda--They sell them at list price and are going to have them in tomorrow. The guy in the Parts Department was pleasant and great to deal with. When I'm ready to buy another car, I'm headed down there and skipping Lexington, that's for sure!!!

Alan Scott helped me with my purchase and everyone I have...

Alan Scott helped me with my purchase and everyone I have dealt with treats me wonderfully!I have NEVER had a bad experience at Sam Swope Honda! The owner should give his employees a bonus! They are ALL wonderful people!I DRIVE 160 miles and 3 hours to get service done here rather than take it to the Honda dealer in Charleston, WV. We were treated so terribly there and refuse to step foot in that dealership again! Unfortunately, it was the owner that treated us terribly. I will never take my car there again. Judging from the reviews, it is a wise choice.

HOT, HOT, HOT

I was 1 and 1/2 hours into an 11 hour trip and the air-condition on my Ridgeline went out. I stopped in Lexington and they couldn't give me the time of day. Richmond Honda fit me in and all with a quick phone call from the interstate. They sat my 2 kids and I down in the nicest coolest area. They offered us cool drinks and snacks. The kids plugged into the internet and watched the olympics. Before they started they informed me is was a recall and covered in full. They had me back on the road, cool and even stayed an hour after closing to take care of us. THANK YOU!

Mr, ova baker

We talked to a local dealer but they didnt seem to interested in selling a car,but I got in touch with Mike and R.C.Hazzard .They listen to what I was looking for and the payments I could afford, they went the extra mile and ahalf to make a deal with me and I want forget that.They were super friendly and extra nice it was pouring the rain and they stayed past there closing time to close the deal .THEY WERE GREAT!

I went to the dealership after hours to look at a vehicle...

I went to the dealership after hours to look at a vehicle for my sister. RC just happened to be leaving but took the time to show me the vehicle and even let me drive it home that night to show it to my sister. He stayed and not only helped me but another lady that was having car trouble. He was there an hour and a half after closing. After purchasing the van, RJ helped me find a dependable vehicle for myself that's super on gas. They were willing to work with me even though I didn't have a great credit score. They treated me like I was somebody and took their time out to help me and go the extra mile. RJ was great, not pushy and let me look at multiple vehicles until I found the right one. All the guys and gals there are great and I would and have recommended this group to my friends and family. I will be going back to these guys for my next vehicle purchase which may be a while seeing as I bought a Honda! lol!!! :)They definitely will go out of their way and they ready their customers great!!

After much thought and research, I went to Richmond Honda...

After much thought and research, I went to Richmond Honda for test drives. AJ was knowledgeable, very friendly and helpful. He prepared quotes for the both the Civic and the CVR. Will, who was also friendly and patient, did the hard numbers and more paperwork. Richmond Honda provides top customer service without pressure. This is a quality lost in most businesses today!

Great service is hard to find

I bought a beautiful used PT cruiser from Richmond honda. Dave Johnson was so wonderful with his "no pressure" sales. He just listened and helped me the whole step of the way. I was waiting for an insurance check so it took some time before i could get the car. You cannot hardly find a business anymore where all the people there are professional and truly helpful! From Dave to the financing department, you ALL were wonderful! I will be back later to buy that NEW Honda Accord!!.... Thanks again! Cory Clark

Replace a tire monitor sensor

The service department was very quick to take care of my request; they had my car in and out the next morning. They always wash my car before it is returned to me.

Great Service

Employees very friendly, work was done in a timely fashion, no pressure to have other services done.Washed outside of car. Recommend this dealer

We visited the Richmond Honda dealership on May 17th and...

We visited the Richmond Honda dealership on May 17th and worked with David Johnson on our purchase. He was very knowledgable, friendly and was able to answer all the questions we had on the CR-V that we purchased. The dealership ordered the particular vehicle that we requested and had it delivered and ready to go for us on Saturday as promised. The entire staff made the experience very relaxed and pleasant. This was due to their friendliness and the fact that everyone who was involved could answer our questions directly and without hesitation. We felt confident in the dealership as a whole from the salesman, finance manager and service department. David Johnson was very friendly and knew what we were looking for and went out of his way to make sure that we were able to purchase the vehicle we wanted and told us we could pick it up on Saturday and everything was delivered as promised. We had already done the research on the vehicle and knew what we wanted. David was able to get this done for us and at the price that we wanted to pay. David and the entire staff was very courteous and made this a very smooth and comfortable experience from start to finish. Without a doubt we will recommend Richmond Honda and David Johnson to our family and friends on their next vehicle purchase.

The Quintessence of Excellence!!!

MY visits at this location was beyond words!!! My salesperson, Jeff Dray was so very helpful, considerate,and went beyond his job title to make sure my experience was like none other------and it was definitely like none other. This is my first car that I am buying on my own & Jeff made that process easy & fun! I am happy that I went to this location and my husband will definitely be going there to buy his car when he graduates from college!

Great Experience

Looking for a good used vehicle to replace my 2003 Ford with 129000+ miles. Looked at several dealerships w/o success until I arrived at Sam Swope Honda. Saw the vehicle that interested me and was greeted by Jeff Dray. From that point on, I was totally satisfied with my experience with everyone at Sam Swope Honda, especially Jeff Dray!

I actually was just browsing for a vehicle,not certain of...

I actually was just browsing for a vehicle,not certain of what kind or model i wanted at the time. there were several vehicles i was hoping to try out to help make my decision on the purchase. 2 other lots acted like they were not even interested in selling or even allowing me to test drive. Most of my experiences with car salesman are in the negative is a kind word to use. Jeff was great with listening to what i wanted in a car and what price i wanted to spend. he didnt try to put in something to fit the "budget" instead of what i wanted in a car. Last car i purchased took me 31 days to negotiate a deal. Jeff didnt have what i wanted on the lot at the time. He found a good car and exactly what i wanted in just 5 days and the day i test drove, i bought the car,signed my papers and was out in my new purchase in less than 4 hours. that is great and effient work in my opinion. Those guys worked as a team to get what i wanted and made me a permenant customer of Sam Swope Honda in Richmond Ky. great group of people! Makes me feel like i owe them lunch or just some appreciation for all of their help.

Richmond Honda Rocks!

A.J. was my personal dealer at Richmond Honda. He was very kind mannered and pleasant to work with. He answered all my questions to the best of his ability and was very honest if he wasn't sure about an answer. None of the other dealers were rude or pushy, which was my fear being a lady shopping for a used car solo. They were all pleasant and relaxed. NO pressure here girls! But a very nice experience, I must say. Ask for AJ if you'd like the same kind of positive experience! I will go back again when I need another vehicle. Bonnie

Buying a Honda

EVeryone was very helpful including Jeff Dray and RC!!! Thanks for finding my HONDA ACCORD!!!

I completed a great process dealing with Alan Scott at...

I completed a great process dealing with Alan Scott at Richmond Honda. I purchased a 2012 Silver Honda Civic LX Coupe and had an excellent experience. The sales team and financing team were great. I would recommend this dealership to anyone looking to buy a new vehicle. Great group of people to work with.

I was given prompt and very coueteous attention by the...

I was given prompt and very coueteous attention by the salesman Bryan Caatleberry. He had a professional attitude..spiced with charisma and quickly put me at ease. Although I am 61 years old, this was my very first new car buying experience. Bryan explained the differences of buying versus leasing my new Honda Accord LX-P. I decided to lease..and I plan on getting a new Honda in 2015 when this 3 year lease expires. Only thing I would recommend is a few complimentary snacks for customers..as it is quite a process to buy or lease a new vehicle.

Proud owner of a 2006 Toyota Corolla! :-)

I came in on a Wednesday looking for a used vehicle. I was greeted by R. J. Oliver with the upmost respect and friendliness. He took the time to listen to what I was looking for. Then later on in the process I met RC, very friendly! Both of these gentleman worked extremely hard to help me get what I was looking for. Which in fact they found me something even better and I was very pleased! They made my first buying experience great, couldn't have asked for a better experience! Thank you R.J. and RC!

one great dealer will buy from again they do not

push you in to it i said what i wanted to say thank you

A+++++ car dealership. Excellent staff and service. I...

A+++++ car dealership. Excellent staff and service. I would recommend this place to anyone! David Johnson and RC were a class act with helping me.

Excellent service!

David Johnson and RC are the best! Bought my first new car at Richmond Honda. Excellent staff and service. Recommend going here to buy your next car.

David & RC made sure that i had everything I wanted...

David & RC made sure that i had everything I wanted in a new car and also got me what I needed. From the time i walked in until I drove away in my new car they went above and beyond my expectations. I would recommend Richmond Honda to all my friends and family.

Just what I wanted

My transmission went out of my 01 Taurus. Had look at a car at another dealer he only knew my name and ask me if there was another car on the lot I liked because he didn't know if he could finance the one I wanted. I left there and went to Richmond Honda. I seen the car I liked David came out and talked to me and he was able to get me the car I wanted great people to do business with. When I need another car or know anyone that does I will recommend Richmond Honda thank you guys.

After I recently had a minor accident with our 2008 Honda...

After I recently had a minor accident with our 2008 Honda Civic which involved the front right suspension, wheel, tire, etc. I drove the automobile to my Honda dealership here in Richmond.From the minute I entered the dealership service bay, I was treated with great empathy, kindness and respect from my awesome Service Advisor Autumn to remarkable Service Manager Joe and right through affable RC, the Dealership Manager. What a team! My car was expertly repaired as quickly as possible and is now back to running like a charm!If you should need routine service or any type of accident repair, this skillful and proficient crew certainly knows how to treat a customer and provides an A+++++ level of service!

Awesome Service!

After I recently had a minor accident with our 2008 Honda Civic I drove the automobile to my Honda dealership here in Richmond. From the minute I entered the dealership service bay, I was treated with great empathy, kindness and respect. Starting with my awesome Service Advisor Autumn through remarkable Service Manager Joe and right down to affable RC, the Dealership Manager, I was made to feel very important and was impressed by their professionalism and level of knowledge. What a team! My car was repaired as quickly as possible and is now back to running like a charm! If you should need routine servicing or any type of accident repair, this skillful and proficient crew certainly knows how to treat a customer and provides an A+++++ level of service!

My husband and I traded in our 2007 Honda Civic for a...

My husband and I traded in our 2007 Honda Civic for a 2010 pre-owned Honda Crosstour. Alan was our sales representative and he was GREAT!! He was very knowledgeable and was able to answer all of our questions. He made the buying experience pleasant and quick with very little stress involved. His supervisor was friendly and helpful also. We will use this dealership when trading vehicles again and will definitly recommed it to all of our family and friends.Thanks,Erik & Traci Wesley

09 CR-V

My wife and I took my Mom car shopping on a Sat. afternoon checking out small SUV's. We were looking for new or slightly used and went to several dealers in Richmond. Mom drove several vehicles and it came down to a choice between a Nissan Rogue and a CR-V. She like the color and easy to drive character of the CR-V best. Mike made the buying process as smooth as possible and R.C. the sales manager was very professional and fun to talk to as well. Scott M.

Sales and Financing Team memebers awesome

We originally purchased a 2011 Grey Honda CRV, there sales team and financing team were great. We were not fully satisfied with the vehicle's bluetooth and we had to take it back multiple times for them to figure out the problem. We actually went looking for a black car but they gave us a great deal so we got the grey one. After continuous issus with the bluetooth we talked to Dustin and Ian who gave us to the owner Will Swoope who was very responsive. He listened and spent a couple days working on how to take care of the problem and actually offered us a way to get into the vehicle we truly wanted which was a 2012 Black CRV all wheel drive. Will's dedication to his customer's was above any I have ever seen from an owner. He takes pride in their success being from satisfied customers. We would recommend this dealership to anyone looking to buy a new vehicle. Great group of people to work with.

I was recently in the service department for regular...

I was recently in the service department for regular servce on my hybrid civic. While there my Wife and I decided to look at some new vehicles. After looking for a bit, the salesman Allen Scott came out and answered our questions. Now keep in mind we told him we were just looking, but he still took the time to answer those questions. Later that month we decided we were ready to purchase the odessey and contacted Allen. He worked with us the entire process from test drive to drive home. Richmond honda has been nothing but fantastic from the service department were Autumn had taken care of our maintenance needs to sales when we decided it was time to purchase. The best thing about this dealership is the fact they treat you the same and work just as hard to satisfy after the sale as they do in earning your business. I highly recommend the salesman Allen and the dealership based on how my experience has been in both the service and sales departments.

Great place to but abd service your vehicle

I was recently in the service department for regular servce on my hybrid civic. While there my Wife and I decided to look at some new vehicles. After looking for a bit, the salesman Allen Scott came out and answered our questions. Now keep in mind we told him we were just looking, but he still took the time to answer those questions. Later that month we decided we were ready to purchase the odessey and contacted Allen. He worked with us the entire process from test drive to drive home. Richmond honda has been nothing but fantastic from the service department were Autumn had taken care of our maintenance needs to sales when we decided it was time to purchase. The best thing about this dealership is the fact they treat you the same and work just as hard to satisfy after the sale as they do in earning your business. I highly recommend the salesman Allen and the dealership based on how my experience has been in both the service and sales departments.

Untruthful

I saw a Honda that I liked driving passed one day. I was to get a four wheel drive for $19,999. It was a nice car, and well worth the price. As I was signing the paper work, I notice that I was signing for a whole different car. The price was the same, but the vehicle had about 50,000 more miles, it was a two wheel drive, and wasn't even the vehicle I wanted. I took pictures of the vehicle with the prices on them. I just wonder if I should make a big fuss over this since I let it go back.

Just not the time

Great customer service, and test drive. Just was in the "looking phase". Would definitely consider going there again (to purchase or test drive.)

We Love Our New Honda!!! Our experience with Sam Swope...

We Love Our New Honda!!! Our experience with Sam Swope Honda was Great. Sam Hagar was our salesman and I would definitively recommend him. My kids loved him and he worked with us through the whole process to make sure we got everything needed. Thanks again Stan!!!

Great Experience!

We bought a new Honda Fit and had an excellent experience with Richmond Honda. We requested quotes from 3 dealers and Richmond Honda was the only dealership that actually got back to us with a quote. We purchased 16 hours after we received their price. We decided to even buy the extended warranty and look forward to using their service department. We will definitely be buying from them again.

It was worth the drive to Richmond after being slimed at...

It was worth the drive to Richmond after being slimed at Don Jacobs in Lexington. How refreshing! Straight talk, honest answers, none of this "I have to talk to with my manager" nonsense. Very impressive approach to doing business! I should have come here first.