Garber Chrysler Dodge Jeep RAM

4.9
Overall Rating

Customer Service: 4.9 Quality Of Work: 4.9 Friendliness: 5.0 Pricing: 4.8 Overall Experience: 4.9


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Great service

4.8
Linda Jane Martin on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Was just looking at new Jeeps and was approached by Mr.Pitzen and he asked if he could help. After telling him what i was looking for he found the perfect Cherokee 2017. So with all the discounts he told me about and everything the Jeep offered I bought it. Mr.Pitzen was very knowledgeable and made the experience easy. Thank-you Linda Martin


Make it Happen

5
John Doan on 11/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would like to thank Alex and John Both. Alex was awesome and I extremely enjoyed dealing with him. John will work hard to make sure you get a payment your comfortable with, They can make it happen. I love my 2016 Ram 4x4


Never Give Up!

5
Geoffe Haney on 11/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My situations was surreal. I was all set to buy a truck at a dealer and then I got a text from Mike Duty at Garber. I thought to myself: "how weird is this? Here I am ready to close a deal and this guy texts me that I had not talked to in a couple of weeks."Mike said: "I can beat their deal" I thought: "OK I'll give this guy a chance but you only have one day."To make a long story short. Mike found the same truck, 2016 Ram Big Horn edition with 5,000 less miles for about 20 dollars/month savings. The truck was in perfect condition and beautiful. I love my new truck.Thanks to Mike Duty for making things happen... even at the "midnight hour".I would highly recommend this salesman and the Garber team to get you the deal you like, need and can afford. Great guys. Thanks!


Awesome sauce

5
Michael Merchant on 11/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We worked with Mike pitzen and he was no bs guy which I love and did everything he could to make our deal go through for our dream truck and he has kept in contact after sale to make sure everything was good with truck . which tells me he is just not a yes sold truck made money he actually likes to cares to make sure they are happy


Great Experience

5
Kayleigh M on 11/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stephanie took time to find me the exact vehicle I was looking for, and I love it. She was very helpful with answering my questions and when telling me all about my vehicle. This was the first time i've ever leased a vehicle and it was a great experience! The entire staff makes you feel welcome and are always willing to help.


Total Satisfaction

5
Robert Larsen on 11/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My story is too long to tell on this site. I'll just say that - after working with Stephanie Maike - I ended up with a pickup that I love at a great price (I opted to lease). Stephanie went out of her way to make sure I was happy with my final purchase. I strongly recommend Stephanie and Garber Group. Thanks!!!


Comfortable Place

5
MetalFormer on 11/01/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Such diligence and sincerity. Thats what I experienced from Stephanie and all involved in the purchase of my 2014 Ram Truck. But then again I also bought a 2016 Hyundai Elantra. None of the staff are pushy, they are helpful and informative. Stephanie helped me find a truck suitable for my needs and she kept us posted on special deals. The special deal is how and why we got the Hyundai. One day Stephanie shared a little of the company history with me and that made me that much more comfortable buying from Garber. I would do it again if I needed another vehicle.


Win-Win Situation

5
Matthew Emerick on 10/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We worked with Mike, who went all out to help us. Other members of the staff were always friendly and courteous, making conversation and offering us drinks. Ryan was on top of things on the finance side, making that part far less painful than people expect it to be.


Good experience

4.8
Sonia J Glass on 10/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Everything went smoothly and easily and we are very happy with our vehicle. We live two hours away from the dealer and could not take our vehicle with us on the same day with purchased it; however, they delivered it us the following day, which made things very easy for my husband and I. No complaints.


amazing personel service

5
John Fitzpatrick on 10/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Was not sure which vehicle would work. Stephanie was unbelievably patient showing many different vehicles. Once vehicle was decided she was excellent all through negotiation and delivery.


Fantastic Sales Rep + Great Dealership= Superb Experience

5
RAM Truck 123 on 10/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I worked with Stephanie Maike at Garber on Bay Rd. in Saginaw, MI. Great experience!!! Stephanie took time to listen to what my needs are for a new truck and helped me find the right vehicle. The 2016 RAM Rebel fits my needs perfectly! I could not be happier! I highly recommend Stephanie to anyone who is in the market for a new vehicle. She takes the time to listen and she really cares about her customers. I will definitely be back for any future purchases at Garber! Thank you, Stephanie! Thank you, Ryan Suhr! Thank you, Jereme Henderson! You are all the greatest!!!


Best Experience at any dealership we have visited ever!

5
357annie on 09/23/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We needed a 4 wheel drive vehicle. We gave him our price range and he did his best to work with it. We narrowed it down to Patriot, Cherokee & Journey. Mike took the necessary time to go over each vehicles options. After all that we test drove only the Journey. And of course fell in love with it. We had stopped at one other dealer while we were down in the Detroit area and that salesman I guess didn't need any more business because he certainly did not try to show us what we could get in our price range. we are a married, retired couple and every little dollar makes a big difference to us. Loved our little goody bag that came along with our Journey from Garber. In the near future we will be looking for a 4x4 2500 Dodge Ram p/u with a 8 ft bed to replace our 2002 and 2000 Dodge Ram 2500 diesel 4x4 that we have now. We did not trade either one in because my husband is going to clean them up so we can have enough money for the new gas truck we want to purchase. We dealt with Mike Duty, Ryan Suhr & Jerome Hendeerson. All very professional & helpful. Best experience we have ever had at any dealership.


Customer Focused

5
CJV on 09/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the moment I reached out to Garber to inquire about the 2016 Dodge Challenger Hellcat they had sitting on their showroom floor until the time I took delivery, Stephanie was there to support! Always prompt responses while negotiating the price and customer focused to make sure I was comfortable with all features of this vehicle. Great job!!!


Such an enjoyable experience!

5
kimlou on 09/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I purchased a 2016 Jeep Grand Cherokee Limited and were so pleased with the entire experience. We went in on a Saturday morning to pick one out, and picked up our car on Monday evening.Thank you Mark Newman and Ryan Suhr for your friendly professionalism!Kim and Tom Anderson


Beautiful Day

5
Shelly Tomich on 09/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When Mike phoned me to set up a test drive for the Dodge Journey, I really did not think I would be leasing it that day. I have driven a few different vehicles and could not decide. Mike made the whole day awesome...from test drive to the picture we took as we left the dealership. Everyone was great!


Exceptional Group of People to Work With!

5
Kevin on 09/01/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stephanie Maike was great to work with along with Jereme Henderson and John Murphy. I have bought many vehicles for the company I work for and this transaction was one of the easiest. Everyone was friendly and actually fun to work with. I had plans to come and sign all the paperwork on Thursday but had an emergency and was going to be out of town, so I called Stephanie and within 2 hours of making the call on Wednesday had everything completed. Thank you to everyone at Garber Chrysler Dodge Jeep Ram in Saginaw, MI.


Very helpful

5
Jessica Warzecha on 08/30/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Chris was very helpful and answered ever question we had. We are very happy with our Nissan pathfinder. I would recommend Chris to anyone looking for a used car.


Great people, great service, great vehicles

5
jlshappyjeepdriver on 08/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My title of this review says it all. Stopped to look around at used Jeeps. Stephanie came out to check on us, see if we had any questions or if we needed help. Very nice, no pressure, answered questions we had and stayed late to work with me. Came home with a 2016 Jeep Renagade with payments I can handle! Thank you Stephanie and all the others who helped make it possible. I highly recommend Garber Chrysler Dodge Jeep Ram in Saginaw.


Have been a Proud Customer for years Thanks Steve Mellish

4.8
Rocco87 on 08/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Everyone Has Provided Fantastic Service & Support And am Honored by this Entire Crew! THANKS Garber Saginaw ! SPECIAL KUDOS FOR Customer Excellence Steve Mellish & Sasaha & Michelle! Fantastic Thank You All!


Customer satisfaction, vehicle appreciation and loyalty

5
Carlene on 08/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Personal attention and customer satisfaction are the greatest qualities a salesman can portray for his clients. Steve is knowledgeable in his details of automobile specs, knows where to go to get all the answers and can swing a deal for you that allows you to drive away with the vehicle you've been searching for, dreaming of and longing to buy or lease...they comprise a great team of employees and service. You cant ever go wrong when you deal with Garber!


Chris Redburn Helped Me Greatly

4.2
delia_girl on 08/26/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

Chris did such a nice job of helping make my car buying easy. I was able to call, text, and e-mail, which made the process exactly what I needed.


Steve Mellish-Garber Bay Road

5
EMF on 08/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been searching for "the perfect vehicle" for quite some time...I have shopped around at many dealerships-and Steve Mellish and the Garber Bay Road Team have been excellent...I never felt pressured to make a decision...I could take my time-I never felt rushed. Steve listened to me and what I needed to find in my next vehicle.All staff members...from salespeople...to customer service...to parts department have always been very polite and professional.Steve goes above and beyond to find what you are looking for-whether its searching out a specific vehicle that you have your heart set on...staying late to accomodate your work and family schedule...entertaining your kids because you are a busy mom and don't have the luxury of car shopping alone...keeping in contact so that you feel like your decision is just as important to him as it is to you!


Steve mellish

5
babycakes6869 on 08/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

He is super friendly and I would not deal with anyone else ever. He helped me out and is very knowledgeable in his job. He was excellent. Two thumbs up


Purchase of my own first vehicle!

4.6
Sharbear100 on 08/26/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Love the jeep and love Garber! Being my first vehicle purchase on my own I had a lot of questions. The service was great and time was taken getting my purchase perfect. Great experience and I'll be back!!


Courteous & Professional

5
KStep on 08/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Steve Mellish is a great guy. He's very helpful and attentive. He helped me narrow down my choice of vehicles by what was important to me. He was incredibly knowledgeable and was able to give me precise details on the models I was interested in.


can't say enough great things about this dealership.

5
knk on 08/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

we've bought 2 vehicles from Garber, the experience couldn't have been better. Our salesman Alex Marcoux was exellent, he went above & beyond to assure we were completely satisified . The service was really beyond anything we had expected. kudos to Alex. Other dealers don't hold a candle to Garber. Will continue to recommend this dealership to people. kerry & nancy kozel


2016 purchase

4.5
Kar on 08/22/2016

Pricing: 4.0 Overall Experience: 5.0

I purchased a new 2016 Grand Cherokee from Stephanie Maike and was pleased with the knowledge she had with the vehicle. She answered all questions I had. She helped with the uconnect after purchase and continues to be sure we are perfectly satisfied.


Dodge Challenger

5
LeeThomas on 08/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I met Phil Platco a few months ago at the dealership while I was browsing. We hit it off pretty well. I kept looking for the Challenger I was wanting. One day I came in there to check out leases, and there was the Challenger that I wanted. Phil and the main sales manager worked with me and came up with a great way of financing the vehicle and I bought it. Since July 14 I have been in there to have the rustproofing, paint protection and interior protection done. I enjoyed my time in there plus had a loaner car so I didn't have to stay there for a long time. There was a defect in the serpentine belt and I took it in there just the other day. They replaced it on the spot so I did not have to wait a day or so and that way I could have my car for a dinner date that night even though they were really busy and we're down two mechanics. Overall it's been a great experience and Phil is a great guy not just a great salesman.


Top in Class in Customer Service and Leadership

5
Christine Geer on 08/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

When I contacted Garber Bay Road, I didn't expect the level of Customer Service that I received. Mr. Craig Laferriere was the epitome of Professional Customer Service with outstanding Leadership skills. Not a combination you usually find. I was extremely impressed with Mr. Laferriere and his knowledge and leadership. I've never had such an enjoyable car buying experience ever. He wasn't pushy as most salesman. He took the time to listen to what I was looking for and went out of his way to make sure I was happy and satisfied with my purchase. I will go to no one else from now on for vehicles except Garber Bay Road, and I will be requesting Mr. Laferriere as my personal consultant. 10 stars for Mr. Laferriere and Garber Bay Road. I love my Nissan Sentra!


Great place to buy a car

5
ChrisG on 08/19/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone is friendly. Service is quick. No pressure to buy. We went there because of our salesman Phil Platko. We knew we could trust him and we were not disappointed. I told him what I wanted and he didn't try to talk me into anything else.


Bought an awesome new Chrysler Town and Country

5
Kathy344 on 08/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dave was very kind and professional putting us into a vehicle that we love. He was patient in making sure that we left feeling happy about the deal that he worked out for us. This wasn't the first vehicle that we have bought from Garbers, we always feel confident in leaving with our new vehicle that it will be well cared for by their profession staff.


Murano

5
jj on 08/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Phil platko was awesome. He was a hassel free dealer. Answered all my questions. If didnt know found someone that did and got back to me asap. I loved how he gave me time to compare vehicles on my own without any influences or nagging calls. I will and have been recommending him.


Phil Platko: Chrysler 200S

5
JPalmateer on 08/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I drive a lot of miles, so I'm always upside down in my vehicles & I usually don't get to drive what I like. Phil & the Garber Team got me into an amazing car with all the options, plus worked some financial magic so my payment is fantastic! Phil was polite, courteous, never overbearing & always responded quickly. I had an amazing experience and would recommend Phil & Garber to anyone!Josh Palmateer


Fantastic!

5
thudson on 08/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Craig was fantastic! He was patient with us and very helpful! It's a great feeling to not feel pressured when purchasing a vehicle. He kept us laughing and made us not feel uncomfortable the entire time we were there. I highly recommend purchasing a vehicle from him!


Perfect experience!!

5
Abailey05 on 08/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Couldn't have been a better car buying experience! We wanted a very specific vehicle and Garber worked hard to find it and deliver it perfectly. Thanks for such a great effort!


Pretty gnarlly

4
Bmyers09 on 08/18/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

Staff is friendly and informative! Phil Platko was my salesman and he's very personable and helped with all of my needs! This place rocks!


awesome!!

4.8
bbaum60 on 08/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Excellent! LOVE my new car, and the service was phenomenal! I definitely recommend this place to any one looking for a new vehicle! Love my new car!


Andrew Smith is AMAZING!!

5
David McDonald on 08/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We purchased our first family vehicle together. Andrew knew exactly what we wanted! He was not pushy and worked with our schedule and had everything all set before we even stepped foot in the building! He is the best salesman I have ever dealt with in my entire life. Garber should feel lucky to have a superstar like Andrew. Garber is great and would recommend this dealership to everyone! Fast, easy, knowledgeable and just nice in every way! Thank you Garber and Andrew for a great experience. We will be back!


Love my Jeep!

5
Kar-Jeep on 08/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Garber is efficient, knowledgeable, has a great inventory and the on-line service is great for busy people! I scheduled my test drive on line (what vehicle and what time I would arrive). The on line communication was almost immediate and I was kept informed of any updates such as who would greet me and a picture of the saleman. Joey answered all my questions (I had a list) but was never pushy. He communication via text, email or phone as needed which was great since I was in the middle of running a garage sale!


Family Friendly Place!

5
hayes2227 on 08/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We bought our 2015 Chrysler Town and Country from Andrew at Garber. I told him exactly what I want and he delivered it plus more!! The whole process was very easy and they walked me through every step. I had my 3 kids with me ( 6, 4 & 1) and they did GREAT with them! They were playing games and giving them little snacks to help so we could get the paperwork rolling. Andrew is a great salesman and my favorite thing about him, is that he doesn't pressure you or call and bug you about buying a million times. I would recommend them to any and everyone. It's where I will buy my vehicles from now on. Thank you again Andrew!


Very Positive Experience

5
Spartan on 08/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We are Jeep lovers and Garber Chrysler Dodge Jeep Ram is an excellent dealership to go to for the one we were looking for. We have gone to them multiple times and have been dealt with fairly, reasonably, and personably. Their in-stock inventory is broad, with many makes and models to fit any driver's preferences. Any of the staff there will take the time to ensure they have explained details thoroughly. The trade-in process is also very smooth. Joseph Meyers is a knowledgeable, courteous, and professional salesman on staff at Garber. He knows his cars as well as the details on all of the new models. We will continue to return to Garber for our car needs, from purchase to service.


HAPPY CAMPER

5
Happy Camper on 08/13/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a very good experience buying my 2015 Nisson SV. My salesman, Bill Case, was very knowlegible and pleasant to work with. I would definitely recommend Garber the place to go for a new or used vehicle!


Awesome staff

5
ashmfur08 on 08/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mike Duty was a very knowledgeable salesman! He helped me find a car that was in the best interest for my son and I! Definitely will do business with them in the future and will recommend to anyone!


Salesman Critique

5
dodge dart on 08/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dave Rodriguez was my salesman and was very professional, courteous and friendly. I would definitely recommend Garber Chrysler Dodge Jeep Ram to anyone considering a vehicle purchase. I would not hesitate to buy another vehicle from Garber Chrysler because of their business ethic.


Steve goes above & beyond.

5
Tammy68 on 08/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Steve went above & beyond helping us to drive away in a great car. Answering my many many questions......with patience. Always working to accommodate our schedule.


Integrity

5
zippyann on 08/11/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mr. Mellish oozes knowledge, honesty, fun, friendliness, and most importantly, integrity. When I am ready to buy, he's my guy! Definitely an asset to the dealership. Thank you Steve!


Shopping for a new vehicle

4.8
Chuck_Vickers on 08/11/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Our salesman Steve was very informative and knowledgable of the cars we were interested in and really helped us to make the right decisions when financing our purchase. Great dealership, not pushy or dishonest. Felt like he was there to help me make the right decision for me and not just make a sell.


Great Dealership to buy a car!

5
mustangboy989 on 08/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone was very courteous and treated me like i was the only customer in the room. Young Alex Marcoux was the best salesman i have encountered in a very long time. He didn't pressure me into the purchase. He just gave me what my options were and i mean every option he had available. He was very thorough! Great Job Garber and Alex!


Great Dealership!

5
FSS on 08/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Glad I made the trip to Saginaw. The Garber team has amazing customer service. Thank you Alex Marcoux for helping me find the perfect vehicle.


Great experience

5
Mkern24 on 08/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Steve answered all my questions and found me the best vehicle for me! Steve has kept in touch even two years later! Great experience, highly recommend!


Best experience I've ever had

5
Lackey on 08/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If your looking for a new or used vehicle you won't find anyone more informed or professional to work with than mr mellish! He made my experience fast and easy without feeling rushed and followed up with me just a few days later just to make sure everything was still great! I won't do business with anyone else ever again!


Steve Mellish is the best

5
Leanne on 08/10/2016

Overall Experience: 5.0

Steve is my favorite car salesman at Garber Chrysler Dodge Jeep Ram in Saginaw. Trust him 100% to find the right vehicle for me at the right/competitive price. He is also brilliant at finding the right financing options too!!


Treated like family!

5
RJS (USMC) on 08/10/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I was in need of a replacement for my aging SUV. Steve was most helpful in narrowing down my search. Best of all, I never felt pressured to buy: it was always up to me. Thank you for that!


Steve Mellish

5
Davis' in Ohio on 08/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

buying from an out of state dealership was a positive and pleasant experience because our Salesman Steve Mellish ROCKED every step of the process. Thanks!


Excellent non pushy experience.

5
Carole La Fon on 08/10/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I usually hate shopping for vehicles due to pushy sales tactics. I have to say my experience with Garber and Steven Mellish was the exact opposite. Very friendly and extremely helpful with no pressure. I would highly recommend this dealership. Extremely satisfied with the whole experience! Thank you Steven and Garber!


Excellent customer service

5
darting around on 08/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

When considering buying a vehicle...i will always look here first. Always Friendly, helpful, willing to make a sale and always great choices of vehicles new and used..


Excellent experience!

4.7
Gerri on 08/10/2016

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Our salesman was friendly, courteous, and very attentive! Car was ready and waiting, with a full tank of gas! We left satisfied and will definitely visit again when in the market for our next vehicle!


Patient salesman

5
Aporter23 on 08/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very indecisive about what vehicle to buy. Brent was very patient and helped me narrow my choice down. He was very friendly and explained the whole process with me (this was my first solo purchase) I would highly recommend him to anyone looking for a new vehicle!!!


Excellent customer service!

5
Thunder on 08/10/2016

Overall Experience: 5.0

Wanted to be sure to let everyone know that Steve Mellish really cares about his clients. If you want to work with someone you can trust to take care of your needs this is the guy for you!


Awesome service

5
Wild Bill on 08/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I will always send friends and family to see Steve Mellish at Garber because of the outstanding service he provides during the purchase of a vehicle and after. He not only called us multiple times to make sure we were still happy worth or purchase but he also called to just check on us after a recent family emergency. Thank you again Steve.


Steve is honest

5
Amy Tanis on 08/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Steve was honest about my options on trading in my car and buying a new one. With the year and miles it was best to wait instead of losing money on my end. With his honesty it makes feel comfortable in knowing when I am ready to make my purchase with him.


Excellent!!!

5
Lilredgirl on 08/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I wasn't able to purchase at this time but was scouting to help me decide what I'd like. Steven was very helpful in educating me and answering my questions. I will be back when I have cash in hand! Thanks Steve!


Great customer service

5
Jmueller88 on 08/10/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Andrew was very helpful and listened to what I wanted. How got back to me with my questions in a timely manner. I would recommend working with Andrew.


Steve Mellish

5
Stacy on 08/09/2016

Overall Experience: 5.0

This salesmen goes above and beyond. He is kind and gives the best deal he can!!!!! He assisted me with two purchases and I know I got the best deal.


Never followed through

1
Upset buyer on 08/09/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

This dealership fell way below my expectations. I had heard great things about them and even bought a used vehicle from them. They NEVER followed through with any of their promises to us after we left with the car. I will tell everyone I know to shop elsewhere.


Best service in the state!

5
Kaplow80 on 08/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Steve Mellish hands down the best of the best. He goes above and beyond to make your experience top notch. When you work with him only expect the best.


Dream Jeep

5
Crystal Girard on 08/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a great experience finding my dream Jeep. Phil took the time to keep looking for the vehicle I wanted. It was a great buying experience, would recommend him to anyone looking to buy a new vehicle. He won't give up on finding what you want!


Ford Escape

5
Jeremiah Whitney on 08/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Steve was very helpful in getting us into a nice used vehicle. It was nice to finally deal with a car salesman worth our time. Incredible customer service and we haven't hesitated to refer our friends. We'll be needing a Jeep!!


Patient/Not Pushy

5
Scott Girard on 08/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife & I had a wonderul experience dealing with the Garber staff & especially Phil Platko. If you're looking for someone to sell you something that you don't want or be super aggressive, then go to someone else. But, if you're looking for someone that will be respectful & patient then Phil is your guy. I would never hesitate to send any of my friends or family to see him.


Completely satisfied

4.8
Leslye and Ron on 08/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Alex Marcoux went above and beyond while assisting is in finding the perfect vehicle for us. He kept us informed as much as possible. He was always willing to keep searching for the perfect Flex. He's a very personsable salesman. Big THANKS to you, Alex, at Garber-Bay Rd!!!


Andrew was the reason why I ended up buying a car there. I

4.4
Nikeskater554 on 08/04/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

The manager at Garber is such a good guy. He was so helpful. My salesman Andrew smith got me into the car I wanted. Other places tried to sell me a car I did not even like at all. I would advice anyone to go through Andrew. I could tell he actually wanted to help me!


These people are the greatest

5
Tater on 08/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We went on the internet and looked but could not find what we wanted but Bill took over and in a while found a car we wanted fast and more than we thought this guy and the car he found were the best we have seen we drove 65 miles to him and had a new vehicle in no time, this car is a nice as new for half the cost,try these guy's you won't be sorry we never really had to shop after Bill took over thanks Garber and staff you are the best


Awesome Service!

5
Kayla Srnek on 07/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had heard of the Early Lease Termination Incentive through an email from Steph. From there, she was so helpful to get me into the vehicle I wanted/needed. I did not feel like she was pressuring me or trying to get me into something I didn't want. She understood what my budget was and helped tremendously to make sure in getting this vehicle that I was within it. Ryan in financing was also very helpful. He did not try to push other available options on me and gave his honest opinion. Both Steph and Ryan were more than willing to answer any questions and made it clear that if there were more to let them know. I have gotten 2 other vehicles from Garber and this was by far the best experience of all! These two are truly awesome!


Very satisfied

5
Love,rebecca on 07/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a 2012 dodge charger may 28th, 2016. Andrew and everyone else that helped made it easy and a great experience. I would definitely go back when it is time to buy another vehicle. Very friendly and checked up to make sure everything was good and I was still satisfied. Made me feel like I was much more than just a sale.Rebecca love


Outstanding Experience

5
Greg & Josh Dziomba, Williamsville, NY on 07/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first out of town purchase, traveling from Western New York to Michigan. The sales and financing staff were most accommodating. In fact, they went out of their way to host our visit and have our vehicle ready. Most of the preliminary paperwork and information was conducted over the telephone, so the actual visit was smooth and quick, simply finalizing paperwork. Andrew, Jeff and the entire staff are very loyal and committed people. You will treasure their friendliness and professionalism.


Bought a pre owned Jeep

5
chrpor69 on 07/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Andrew Smith was a great salesperson! He found me a perfect vehicle. I bought it and drove it away in the same day. He even came to my house to pick up a trade in.


Bought a pre own auto.

5
George E Livingston on 07/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The sale staff (Stephanie )went our of their way to help me. They even made sure my little dog was taking care of while I bought my auto. I will definitely send any one looking for a car to Garber


Comfortable and easy experience

4.8
Doves on 07/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

When I first came in, Stephanie thought I was a different Dana but that did not stop her from giving me all her attention. I had a wonderful experience thanks to Stephanie, she made the car purchase process conmfotable. She explained everything that I needed to know regarding all paperwork and quickly sent me off with my new whip.


Nice..

4.2
lynnprice50 on 06/25/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Very knowledgeable about the vehicle. I took the car for a ride & he was able the explain all of the fetchers & how they works, however; I have to take the car back to him to program my phone with the car. Other than that, I will go back in the future for another car.


Great Sales Experience

5
Woodsy on 06/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Andrew was a pleasure to work with. He is very patient and kind and listened to our needs. He went out on a limb for us and we are very grateful to him for that. Thank you so much for your help and we look forward to working with all of you in the future.


Very professional bunch!

4.8
Vanlovers on 06/20/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

They "bent over backwards" to make me happy about my experience. Great bunch of people working there! They work well together, and have fun doing it!


Best sales experience

5
Vicsvenge on 06/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Andrew was absolutely awesome. He made us always feel at home and let us take as much time as we needed to find a car that worked for us. He was super patient and went over and above even after we had purchased the car. Andrew sold us a complete experience not just a car. Thank you so much for your help and can't wait to work together in the future!


Bill Case is a extremely competent!

4.8
Nina F on 06/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We are very happy with the service and attention Bill Case has given us during the purchase of our slightly used Nissan Rogue. He worked very hard presenting a large number of cars and their honest advantages and disadvantages. He made the process smooth and uncomplicated. It was a real pleasure working with him. We will definitely look to Bill when we need to buy another car.Nina F


Lack of Professionalizm

1.6
Jbird3 on 05/19/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 4.0 Pricing: 1.0 Overall Experience: 1.0

I am very disappointed with my entire experience with this dealership. The salesman Steve Mellish told me my loan was approved by the creditor. Offered me choices of four vehicles because the car I originally wanted did not fall under the payoff amount from my trade-in, . Once I chose the one I "loved", he went back to the financial manager and came back assuring me that I had a car. Because this was at the end of the day on Saturday, Steve told me the banks were not closed and that the car would be detailed and brought to me on Monday. I never heard of this so I questioned that statement. He assured me that I would have the car by noon as long as I faxed or scanned him a copy of my title and insurance. That Monday morning Steve e-mailed me a letter thanking me and hoping that I am satisfied with my new car. I did what was asked including calling and telling him that my information should be in his phone. He thanked me and said he was getting right on it. Once 2:00 p.m. passed, I called this many maybe nine times. I e-mailed him. I called again the next morning, only to get an e-mail saying that the original quote for $2000.00 in the red with my original appraisal was now $4000.00 and then he offered me two more cars. Being disappointed, I emailed him about his lack of correspond and professionalism. Who e-mails in the mist of business and cannot pick up the phone out of courtesy and finish the deal rather good or bad news. Who tells someone to buy insurance on a car then tells them to suddenly say's "oh no", don't get the insurance yet until I talk back to the loan officer. This was over two weeks ago. Finally talked to finance manager who told me that information mustn't gotten crossed and that loan was not approved after a second look at the appraisal of my personal vehicle. According to the Finance manager Paul, he was going to find me something nice that would work out. I have not heard back from him since 4 days ago. This is a terrible dealership. Maybe it's just the pre-owned department. I would not recommend them to anyone.


Great experience!

5
Nickell123 on 05/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went to the dealership to look at a used Jeep wrangler and actually ended up having a lot of fun! The while process was much less painful than I thought buying a car could be and Andrew was very helpful. He made us feel as though we knew each other for a long time. I would definitely recommend coming here to everyone looking for a new car.


Craig Laferriere is the reason we bought our car

5
Almabuyers on 05/01/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As out-of-towners, we had been slowly increasing the radius from where we were looking at cars. After two weeks of going to different dealers around mid-Michigan, we identified a couple cars we liked on the Garber Pre-Owned website. We called Garber and got Craig Laferriere. He had the cars ready to look at when we arrived and went out of his way to give us the opportunities to see all aspects of the different models we investigated. In fact, after driving one car more than once (the one we ended up buying), Craig put the purchase into motion and stayed well past closing to help us get the paperwork done. He and Jeff (finance manager) were great! The paperwork did not get completed before the banks closed, but they let us take the car home - all the way to Alma - overnight and we completed everything the next day. The best thing about Craig and Jeff were that they were there to answer questions, make smart suggestions and were not afraid to put in some experience-based wisdom when necessary. But, LOW-PRESSURE. And, they just felt like people we would hang out with! I highly recommend Craig and Jeff and the team at Garber Pre-Owned lot. Even if you don't end up buying from them, you will learn a lot and have fun.


Great car buying experience

5
ronhonda on 04/02/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We are very pleased with the Garber staff in helping us find the right type of vehicle and working within our budget.Bill Case was very cordial and patient with us as we tried out various SUV's and answered many questions.Having a driver pick me up at home and taking me to the dealer to purchase the vehicle was really a pleasant surprise and greatly appreciated.


What a pleasure...Jeep trailhawk

4.8
Cheryl on 03/31/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The whole team is wonderful Mitchell is wonderful to work with! I know I will get great service, nice to know they are close by. Thank you all for making me feel at home, Cheryl Ostrander.


Patience

5
hcbl1212 on 03/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I had a rather poor trade in and Andrew was able to get me more than it was worth. He was patient while I test drove car after car, and when I thought I had made a decision he gave me sound advice on my decision verse other options. Andrew also answered all my car questions even if they were sort of no brainers. I would recommend him as a car advocate to anyone.


exeptional

5
mandrill11 on 03/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

What a nice dealership,the sales employee alex was great.The whole crew was expetional,from the salesman to the managers..Would recommend garbers to everyone.


The best car-buying experiences, hands down

5
tckenyon123 on 02/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Andrew, Jeff, and the folks at Garber made me feel welcomed, and especially made me feel like they genuinely cared about putting me in the car I wanted at a cost that was within my budget. I went in pre-approved through my credit union. I knew exactly the car I needed to fit my family's changing lifestyle. There was no pressure to buy more than what I needed or to finance through an institution that would make the job easier or financially beneficial for them. It was so low key and worth every minute I spent there. By far some of the most down-to-earth people I've ever dealt with in any kind of big-purchase situation. I recommend Garber to anyone looking for a vehicle.


Great

4.8
Happy girl on 02/25/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

To be honest I walked in with not much hope. I first met Bill Case and he showed me the car I wanted to see my daughter said I didn't want a black one so he showed me a few more. I met John then Jeff Martin and they all worked hard for me and got me a great deal. Thank you so much and very highly recommend .


Awesome experience

5
Evans Ron and Tammi on 02/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John Karwat and Andrew smith were great helping us get our "new" used Dodge Ram. This is not just a business, we were treated like family! I felt like I knew Andrew all his life! I usually don't deal with dealership, but hands down they are the best! Will see them again for my Dodge Challenger:) I will sure be spreading the word if anyone is looking for a newer vehicle to go see these great men at Garber!


Friendly and professional

5
Kathir on 02/11/2016

Overall Experience: 5.0

I was greeted just before I walked in the door by AJ who asked how he could help me. We chatted a bit about what I was interested in and my needs for a vehicle. After he seemed to have a feel for what I wanted, he grabbed some keys and we went to the lot. AJ explained the pros and cons of the vehicles I was interested in. I felt comfortable and confident when I made my decision to buy my Juke. I feel like it fits me.Ryan explained the financing well. He was thorough and answered all my questions. A few too many papers to sign but not his fault for that.


New car purchase

4.4
Mnc on 02/05/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had a great experience buying my jeep from Garber. Carlo and Phil were super helpful in getting a price and interest rate I could afford being a first time car buyer.


Best carsalesmen ever

5
Kiradavid30 on 02/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Carlo and phil are the most caring and compassionate people i have ever been soald somthing from both very honest trust worthy people my wife and i will be there costomers for life look forword to dealing with you to on all of our futur vehicles.


A fair deal

5
2006Truck Guy on 02/01/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Craig and the team at Graber fought hard to get us the fairest deal we've ever experienced. We will be returning there when it's time for our next vehicle.


Great Service

5
Flyn Frenchman on 01/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mark was very professional in every part of our purchase of our new car and so far we are completely satisfied with the purformance and the excellent mileage we are getting with our fuel consumption. The workmanship put into the veilicle when being built has given us many compliments as also the color of the paint we chose. At the present time we have 55,000 miles on our 2011 Chrysler 300. When the time comes to up grade our year we will surely stop in and talk to Mark. Don and LaDonna DeShone


After 20 years I changed dealerships.

5
Johnny Stout on 01/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After buying from the same dealership for 20 years I looked elsewhere and glad I did. From my initial contact through the internet with Kelly to my signing the paperwork with Jeff, my experience was outstanding. Bill Case may be the nicest salesmen I have met. He exceeded my expectations and got me in the vehicle that suited me perfectly. When it is time to replace the Traverse, Kelly, Bill, John, and Jeff will be the team I look for to do it. Thank you and Semper FiJohnny Stout


2013 Chrysler Town and Country purchase

5
Colleen, GB on 01/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bill Case made my purchase an easy, no hassle transaction. Turning in my lease and buying the van was handled quickly and professionally. Thank you!


Great experience, will return for any future needs

4.8
Melbeck on 01/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Had a great experience with Nik Bachman. The entire purchasing process was quick and he has a great attitude. I felt well taken care of with Nik and Jeff.


Best car buying expierence yet!

5
Meggiemarie on 01/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

A.J. and Jeff were great to work with. I will definitely go back when I'm in the market for another new vehicle and would recommend them to anyone! Thanks guys!


Great Deal

5
Shaun C on 01/15/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stopped by looking for a used Dodge Ram, they had 7 on the lot, various colors, options. Found exactly what I was looking for at a better than expected price. Andrew S. and staff were fabulous. Got a tour of the maintenance, parts dept. Couldn't be happier with my purchase.


Dedicated to find our family a quality vehicle at an affor

5
Jeeppeople on 01/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dedicated and friendly people that really put in the time and effort to find the vehicle we wanted. We recommend Garber Bay Road with the highest rating. Thank you!


New car purchase

5
Big block Chevy on 01/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I'm so happy with my customer service from Steve Mellish and Mike Wengo! They worked over several months to finally get where my wife I needed to be financially. Finally receiving a phone call from Steve to confirm we got the deal to work!! Thanks again Steve Mellish!!! If you are in the market for a new or used vehicle, Steve Mellish is the guy...he doesn't just sell cars, he treats you like family.


Joe is Great!

5
Robert&Karen on 01/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the 2nd Dodge Charger we have purchased through Joe. Both experiences were great. He is very informative and not "pushy." We have been very happy with both cars. Thanks, Joe for your excellent service!


Excellent, awesome, terrific.

5
Wrestlingmom on 12/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If you go to this dealership as for Carlo Cardenas. You could not ask for anybody that is more concerned about customer satisfaction. He goes above and beyond what anybody could ask for. Make sure to tell him Tina March sent you.


Amazing Customer Service from A.J. Simon!

5
Hope on 12/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the third car I have purchased from A.J. and he continues to blow me away with his amazing customer service! He made the whole car buying experience fun and easy. I also had the pleasure of working with Jeff Martin and Dave Doyle who were very friendly and informative. I highly recommend Garber for their outstanding customer experience.


Not pushy. A pleasure to work with.

5
New Van Buyer on 12/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a very positive experience with Kelly at Garber Chrysler Doge Jeep Ram. She was very patient as we changed our mind on the type of vehicle we were looking for and did not push us to purchase any of the vehicles but demonstrated the features of each. Because of the way she approached us and the deal she was able to offer us, we were excited to purchase a new vehicle through her and would strongly recommend her and the dealership to anyone looking to purchase or lease a new vehicle.


great experience

5
joee526 on 11/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Joseph walker is the best carsales person i have ever worked with, i have been buying cars for 40 years and he is by far the best.


New truck

5
Ram guy08 on 11/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Joey was the most knowledgeable sales person I have ever met! He knew which truck I wanted before I even knew it! I will definitely be returning to Garber for all my future automotive needs.


Thank You!

5
cwgottsc on 11/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We would like to thank everyone that helped us find out dream car! Nikolaus Bachman quickly found us a 2015 Chrysler 300 S that fit right into our budget. We could not be happier with the customer service from Garber as well as our new vehicle! Thank you to all that helped make the car buying process so much easier.


Cant wait to return!

5
Prines on 11/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I just brought home our new Jeep Cherokee from Garber Bay Road. We had the pleasure of working with Steve Mellish and John Murphy during our experience over the last 4 days. Steve was so much help! From the honest guidance we received, to the weekend afterhours the staff stayed to help us, the service at Garber has been absolutely second to none! The guys made everything very easy to understand and never pushed us in any one direction. We love our new Jeep, and cant wait to return for our next car. Thanks Steve!


Absolutely the best!

5
Mcdtommy23 on 11/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

First a little background. We are currently in a chapter 13 bankruptcy (Wayne County) Have been looking for a replacement vehicle for an expiring lease for many months. We have been to numerous dealers around our home to no avail. Most ran numerous hard hits on our credit and gave us the run around. None had a clue how to deal with a car purchase in a chapter 13. Not so with Garber. From the first call to Stacy, to Ryan closing the deal, nothing but top notch service and expertise! By far the best car buying experience we've ever had. Everything was in order and communication was outstanding. They actually understood the chapter 13 process and knew exactly what to do- I'm still amazed considering 10 plus local dealers had not a clue. Everything went so smooth despite our almost impossible financial/legal situation. It was well worth the 150 mile trip to deal with Garber.


Great experience with Joe

5
Pjowens on 10/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have dealt with this dealership and Joe on my past 2 purchases. A couple years ago I purchased a Chrysler 300 and I recently leased a 2015 Jeep Cherokee. Working with Joe was great, he is a very knowledgeable and friendly salesperson. He is not a pushy salesman which is what I like. I would definitely recommend Joe to anyone I know


More than just friendly faces.

5
JeepLorelei on 10/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have purchased three Jeeps with Joe's assistance. We find him very approachable, knowledgeable, and reliable. No pressure just quality service! I purchased a new Grand Cherokee in the color and with all the amenities I wanted.


Awesome service

5
Mason320 on 10/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would recommend garber to anyone. Great service and a friendly staff. They found us the perfect jeep for my wife and gave us a fair deal on our trade in.


Wouldn't buy from anyone else

5
clarkrnd on 10/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is our second vehicle we've bought from John Karwat and him and everyone in the dealership are like family!Awesome service. Top notch people!


Stress Free

5
Red on 10/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I absolutely HATE to shop for a car but going to Garber was the best decision. The entire crew at the pre owned shop were so easy to work with I didn't feel any of the stress I would normally have with purchasing a vehicle. I seriously had FUN with the whole process.Thank You guys!


The employees I worked with were great!

4
DontCallMeHoney on 10/15/2015

Overall Experience: 4.0

We initially came to Garber to look at a used vehicle, but after doing some research afterward, we found that with the Hyundai financing special and incentive offers going on at the time, it would actually be cheaper for us to buy new! AJ was fantastic to work with. Very well-versed, and if he didn't know something right off on the new model, he would find out for us!I'm very glad AJ was able to help us both on the used and the new lot for our Hyundai. I wasn't aware that was possible, and when I called the "new" dealership to set up an appointment, I was called "sweetie" or "dearie" or "honey" multiple times by a salesman, which was very condescending and completely turned me off. I was ready to walk away and go to a different dealership, until AJ called back!


yes very freindly also got a good price on a new truck

4.7
ram lover on 09/26/2015

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

i would highly recommed this dealer. nice, freindly, answered all my quiestons. if you are buying a vehicle stop in have a coffee and talk to a sales person.


Great customer service

4.8
Melly86 on 09/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Very friendly and helpful. They work hard to find what you are looking for. Will be referring my friends and family to this dealership. Great customer service.


Positive Experience

4.6
myraj on 09/21/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My experience was very good. I felt very comfortable with everyone I dealt with. Kelly French was my sales person and she did a great job.


Very welcoming n awesome

5
Beth1234 on 09/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They work with you they are awesome people Stacy Trombley assistant manager manager they all were awesome very welcoming with my situation I couldn't ask for better service I would highly recommend the dealership to family and friends thank you thank you again this means so much


Frustrating, stressful

1.4
samandjohn49753 on 09/17/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 2.0 Overall Experience: 1.0

We were down in Saginaw for doctor appointments (we actually live 2+ hours north). We decided to trade our 2012 Dodge Ram in for a newer truck. We needed to keep the monthly payments at a certain amount which we knew would be difficult being we still owed quite a bit on the 2012. We dealt with Kelly French from the beginning. She was very friendly, no doubt, and did what she could to get us out of the 2012 and into a new truck. She found us a new truck, with the payment basically right where we needed to be. We told her we would make the deal with a few conditions. We wanted the tires from our 2012 truck, we needed running boards (I have a bad back and need them to get into the truck), we also wanted our spacers off of the old truck and we wanted our tonneuo cover as well. Kelly ran this past her " higher ups" and they (I am not sure who these people were that agreed to this) agreed to the deal. They even filled out a "WE OWE YOU" form showing these conditons along with two free oil changes and signed it. (We are also out the free oil changes as we don't have much trust in them anymore and don't feel comfortable bringing the truck back to them. We were given a loaner and told we would have our new truck delivered the next day. This was a Tuesday (August 18th). We didn't receive the new truck until Saturday (August 22nd). The entire week we fought with them because they were unable to figure out how to make the tires fit! They made up a new contract charging us an additional $700 for labor for their mechanics to put the tires on after they had agreed to do this from the very beginning! They basically okayed the deal without looking into it. We feel they rushed into the deal just to make a sale. Once they realized it wasnt a 5 minute fix, they didnt want to eat the cost of extra labor so they made us pay. Why sign a contract if the dealer can change it whenever they feel like it? We surely can't change it. Why even sign a contract?! Then for two days my husband went back and forth with them because they "couldn't make the tires fit on the rims" only to find out they were having issues with the tires and rims for the old truck that we traded in. Again, not our issue! Our truck was delivered Saturday (a gorgeous truck by the way, there's no denying this. It's beautiful). We found after driving it up the road that the tires did not fit under the truck. They rubbed every time we turned the wheel. I called kelly right away on monday as they were closed by this point. My husband and i were definitely upset but were still willing to work with them and be somewhat patient, until, that is, Kelly told me she would "not be ordering a new lift, suspension or anything like that for the truck". That was it for us. I felt they should have done whatever they had to do to fix the truck to make it right. I didn't care if it cost $100 or $1000. They agreed to something and they didn't do it right. I talked to the sales manager and he wanted to pick the truck up and bring it back down to them to see what the problem was. That was great except he couldn't and wouldn't guarantee they would pay to have it fixed. If it was expensive, they wouldn't pay. If it was an easy fix, he would pay. I refused. I felt he was sarcastic and didnt understand why we were concerned and upset. I was told " worry is all in your head". I had every right to be worried, i didnt have the funds to fix their mistakes! Hes not out a thing, we are, especially if the truck got down to them and they decided to not pay to fix it properly. I couldnt chance the truck getting down there, tore apart only to be told we had to pay more money, money we dont have. He also threatened to "just tear up the contract and return our 2012" . i asked him if we were to let them take the truck down there for them to look at how long it would take, his repsonse was "i dont know, it's like a doctors office. There are others in front of you!". The fact of the matter was we purchased the truck the 18th, we should have been told that they would have gotten the truck right in, at least to figure out the problem and what the solution was! We finally told them we were done dealing with them, we would eat the cost (AGAIN) just so we didn't have to deal with them anymore. Kelly called back and gave me two options to try and " make the situation right". They could tear the second contract up that had the additional labor in it and go back to the original contract or send a check for $700 (the amount they charged us for additional labor for putting our tires on) which would help pay for the repairs (actually it doesn't, it only pays us back the labor we paid for). But if we opted for the check, know that "they paid for the repairs". Not true. We got a refund for the labor they charged us. We opted for the check so we had the money up front to afford to fix the truck so we didn't have a brand new truck sitting in our driveway that wasn't right. My husband and I have been together approximately 6 years. In that time span, we have owned a used Ram truck, a used car, a new 1012 Ram (all from our local dealer) and now this brand new 2015. And these are just the ones while we have been together. Individually we have owned other Dodge trucks. This will be our LAST Dodge purchase. We know this won't effect Dodge in the slightest but if this dealership conducts business in this manner with more customers than just us, it will eventually effect at least their dealership. On August 27th, we were doing some banking only to find out that our previous loan on the 2012 truck that was traded in had not been paid off. We hadn't even given this a second thought or we would have checked into it sooner. Our payments on this loan were always automatically taken from our account so we had to deal with our credit union to credit our account back the payment. Kelly didn't know why it wasn't paid. After some checking we got the usual "the check is in the mail for the loan payoff". At this point we also had not received the $700 check. I finally called the corporate customer service office. I explained the situation and told them I don't want to get anyone in trouble and want no issues. We simply wanted our loan paid off and our $700. It was the very next day when they called the dealership and spoke with Mike that our loan was paid off. Mike also told them that our check would be mailed out no later than that Friday (September 4th). We checked the mail every day, taking into consideration the holiday. It should have been here no later than mid week. Kelly kept telling us it was mailed, " it was mailed early this week ". We finally got the check TODAY! (SEPTEMBER 16TH) AND THE CHECK IS DATED SEPTEMBER 11TH. so the entire time we were being told the " check was in the mail " it was NOT! Whether she knew this or not, I'm not sure. Someone was being deceitful to us and possibily to Kelly maybe because they dropped the ball or forgot to send the check out. My husband and I have been together approximately 6 years. In that time, we've owned 1 used Dodge truck, 1 used car, 1 new 2012 Dodge truck (all of these were from the local dealership) and now this brand new 2015 truck. This will be the LAST purchase we EVER make from Dodge, Jeep, Chrysler, Nissan, Hyundai. I know this will effect them in no way by losing one customers business however, if this dealership conducts business in this manner on a regular basis, I have no doubt that the dealership will be effected. I feel we were lied to, deceived, taken complete advantage of (by way of $$$ by charging us whenever they felt the need to). Kelly is a very polite and kind person. She seems concerned about us however for the amount of times she has brought up us giving them all 10's on their survey, I have to wonder how genuine that concern of hers really is. I know to a point she was stuck in the middle. She had no idea about the mechanics part of the deal. However, she should have made sure it was done as they promised, and that we were never charged for labor for THEIR mistakes. She was the one who made the contract with my husband and I. We did not make any deals with the mechanics. She was also the one who should have made sure our loan was taken care of, especially after I called and made her aware it was not paid off. It took almost another week and me calling corporate (customer service) for it to be taken care of. I know this isn't her job to pay loans off, but she should have done what she needed to to make sure it got done. Same with the $700 check. She doesn't write the checks but she should have done whatever she had to in order for us to get that check in a timely manner. Not make us wait as long as we have. I do have to say that she was extremely respectful to my husband and I the entire time. Whether or not she wanted to, she was. There were times throughout this whole process that I was very upset and it showed. I raised my voice and let it be known that we were very angry. And through that all, she remained extremely respectful. Again, we feel she was the "middle man" and besides doing more to assure the loan was paid off and the check was sent out (perhaps she was given inaccurate information as well), we fully believe Kelly went to bat for us and did all she could to make sure we were happy. Our issues are with the ones (not sure who it was) that agreed to switching the tires and spacers, the mechanics who didn't do the job properly, Mike (manager) who in our opinion was sarcastic and didn't treat us very nice (at least with some of the things that were said on the phone and some of the ridiculous comparisons made to me). We sincerely hope Kelly doesn't have to go through this again and that if any blame is put on anyone, it IS NOT HER! If we HAD to refer anyone to this dealership (will never happen) we would only do so because of Kelly! We hope she was being genuine to us and not only caring about the survey. We feel they get a lot of pressure for these surveys, probably too much pressure. Regardless, if we had only had those few issues with the loan and the $700 with Kelly, we would give all perfect scores and without question refer all of our friends and family to her. We feel that the communication between their departments is terrible and they really need to work on this. The biggest issue that caused so many problems was them jumping into a deal before really looking into it. All they had to do was have a mechanic look at our old truck, the tires and the new truck to see what had to be done before giving the okay!!! Bottom line, this was by far the worst experience we've had in purchasing a vehicle! We were one step away from hiring an attorney. My husband and I are laid back people who don't complain about things, especiallyy husband. I've never heard him raise his voice to ANYONE and once we got the truck here and found out it wasn't done right, he was beside himself. For him to be pushed to that point says a lot.


Superior experience that will be long remembered!!!

5
Chief on 09/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had the privilege to meet and work with Breanna Howe and Steve Mellish while at Garber Jeep, Dodge in Saginaw! First contact was on the dealer's web site with Breanna. I started out inquisitive with her and on occasion was difficult with her. She was able to take the heat and I am always that difficult with dealership salesmen or now the long overdue presence of saleswomen on car lots.She immediately gained my respect and I knew that I could work with her in gaining the information I needed on several vehicles and the high probability of completing a purchase through her assistant. I could tell by her language and responses that she was probably just learning the craft of customer service on a car lot. I used key words that I am very familiar with as a prior salesman years before. The names working this business change but the game of sales never changes! However the game is very much cleaner and very, very fair!!I unintentionally missed our first scheduled appointment but assured her that I would make it early the following day. I came through the front entrance of the dealership and did not get ten steps inside the doorway before Steve Mellish came up to me and introduced himself! He explained that Breanna was absent due to a sick child at home. I sat down with Steve and he knew that I was retired military and as I shortly found out, so was Steven! It's a plus + plus to have ex and retired military involved in any sales based business. It's easier to communicate faster and cut through the proverbial red tape when both understand each other right off the bat.We worked quickly and narrowed down the vehicle that was right for not only me but for my wife. We had to have a vehicle that a works for a man 5'18"s tall and a wife barely 5'4"s in height! Breanna was able to make it in to the dealership to find Steve and I working through the sequential steps of purchasing a selected vehicle. We all went to lunch and got to know each other. Steve being retired Air Force and me retired Navy And a young lady trying very hard to learn a business and trying to figure out how two military retirees communicate! All of us went for a test drive and all of us worked through the business at hand!! I would go back to either one of them to purchase any vehicle I may require. Breanna and Steve were able to answer any and all questions that I had with the exception of the next winning lottery numbers! That was a disappointment but there were no others. Thank You Breanna, Steven and Garber Saginaw! A very pleasurable encounter that the wife and I will long remember! Kenneth Watson USN (ret)


Great Experience

5
javen2010 on 09/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our salesman left Garber and I was contacted by Kelly personally that she would be our new contact. We needed to get our interior/exterior protection package applied and she took complete control and got it taken care of for us. Very great experience and am excited to do business with her and Garber throughout the rest of the lease.


Steve and John were wonderful!

5
Happy Dodge Owner on 09/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Steve and John quickly worked their magic and got me into my new Dodge Grand Caravan! I LOVE IT!!! Garber is the BEST!! Thanks for being so kind and so helpful....I really appreciate it!!!!


Great buying experience

5
300s on 09/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just leased a 300 S and the dealership especially the salesman Joe Walker did a great job. Very happy with my car end my overall experience.


sharing a good job of an employee

5
Rickey on 09/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kelly French is a great salesperson with a great attitude. She made our dream come true. From the first moment that she met us she was very kind & respectful. She helped us pick out a vehicle that we were looking for. She saw to it that we able to get the vehicle. I want the manager to know what an asset she is to the company. If I ever need another vehicle, Kelly will be the person that I contact. WE (Rickey & Crystal Sims) want to say thank you Kelly for a job well done!!!


Sold at Hello!

5
Secret Shopper Dad on 09/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We stopped to look at third row vehicles thinking no one would bug is , when Jeff Martin approached us and imediaty went right in to what my wife and I were looking for including options and if we were open to suggestions. With Jeff being so knowledgeable about the differences in the vehicles and discussing "what we were actually looking for" and narrowing it down to a couple vehicles, Jeff than told us he was actually the finance and not a sales person! I was shocked to be honest that this person you hear about that does the financing, trys to make you buy all these warranties and they rip you off was actually Jeff the person who greated us after business hours. We ended up not even driving anything do to it being late and just getting back from vacation but we will for sure return to do business with Garber Bay Road when we are ready. Thank you so much for the laughs, knowledge, baby pictures and all around great experience. -Secret Shopper


Amazing customer service!

5
cb3530 on 09/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I gave a 5 tar because it was well deserved. Kelly French was excellent to work with. She made sure I was kept informed. She took time for me and she went above and beyond. If I would have not dealt with Kelly I am not sure I would have purchased a new vehicle. Mike and John were also amazing and are great with customer service. Everyone went out of their way to ensure that I was happy with my experience at Garber. I had an amazing experience and will absolutely recommend this business to others.


great Service!

5
phil on 09/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I worked with lot of dealers in my search for a truck. Actually had one beg me to take his deal. I was getting disgusted with the whole process. I then was contacted by Andrew Smith. He said he had the perfect truck for me. I was thinking sure you do. All of the dealers were saying that. He was right.I was pleasantly surprised. They worked with me and I was able to get my truck. Finally!!This is my second purchase from them.


Great customer service.

5
Aaron9784 on 09/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I gave a 5 star rating because it was well deserved, I felt A.J. Simon and Jerry Hemming went above and beyond in helping me to obtain the truck of my dreams. Furthermore, as a manager/nurse in hospice care I always give so much of myself to my patients and I am always looking out for their best interest, it was nice to have somebody doing that for me. Once again I felt the customer service was top shelf and would high recommend Garber to friends and family. Thank you, Aaron Korczowski


Great customer service!

5
James on 08/29/2015

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Breanna was excellent to work with as well was the rest of Garber team. Found my vehicle on line and was able to quickly and easily take care of everything via phone and email and they even delivered the vehicle directly to my house over 100 miles away the very next day at the time of my choosing! Great service!????


Great people

5
GMC on 08/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stacy Trombley who we worked with was great listening to what we wanted and getting us the best payment possible. The car we purchased had the engine light go on when we got home I called her right away she had me bring it back, and the service department and Stacy took care of everything within an hour. She even filled the car back up since we ha to drive it back to get looked at. The next car I buy will be from Garber and Stacy!!


Quick and excellent service

5
Gschrono on 08/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When choosing my new car Joe made it easy. Taking all of the worry out of the equation since this was my first purchase on my own. Didn't try to push me into something I didn't want but just wanted to find the right car for me.


Stacy Trombley - best salesperson ever!

5
Highway23 on 08/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stacy helped my husband and me find a fantastic used car at the very best price. We could not be happier than with this purchase. Stacy is helpful, considerate, and fair. When you meet her, you will immediately know that she's the real deal.We drove two hours to meet with her and we will do it again the next time we buy a car, new or used.Excellent overall experience.Diane


How To Give Excellant Sevice

4.8
Susan17 on 08/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The car buying experience was so different. Ms. Trombley brought the vehicle to me. I live in Davison. I had explained to Stacy my needs: color I liked, what I needed, and what I could afford. Ms. Trombley brought me a vehicle I could not say "NO" too. This was such a great experience. Stacy helped with the financing of the vehicle. I really do appreciate all her efforts. Five Stars to Stacy Trombley.


Great service and great cars!

5
AdrianNathanAlia on 07/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was an amazing experience, they made car buying fun and easy as well as taking care of my needs. I may not have been approved for the vehicle I wanted initially, but Steve didn't give up and neither did Stacy, they found a car that fits my family and our needs. The best part was getting us out of a car that wasn't safe enough for our daughter (2yrs), which they treated wonderfully. All around a wonderful dealership that continued to surprise and impress me through the whole experience.


Excellent Service and a Welcoming Accomodating Atmosphere

5
Kaze29 on 07/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It is not very often that a dealership persuades you leave another dealership to drive over 100 miles to visit their location but my father and I felt compelled to give them a shot due to the open honesty conveyed over the phone as we were browsing at Taylor Suburban Chrysler where nary a salesman or associate came to help to assist me and my father in potentially making a major decision.It is refreshing to be respectfully pursued in an inoffensive yet aggressive manner. I can understand that salesmen do not necessarily want to smother potential customers with attention but at least acknowledge our presence... something that the folks at Taylor Suburban Chrysler fail to comprehend as my father and I walked around the entire dealership for nearly 30 minutes without so much as an acknowledgment that we even existed. As soon as we walked through Garber Chryslers doors we were greeted and helped IMMEDIATELY.My father is a Chrysler retiree of over 30+ years and he has very few pleasant things to say about Chrysler and their dealerships yet even he was suitably impressed by the friendliness, openness and professionalism displayed by such talented individuals as Joseph Myers and John Murphy. He was in awe at the modernization of the dealership itself. Cold water dispensers, coffee and hot chocolate was available at out convenience. The dealership is so well maintained that you would think that it had its grand opening the very day before. They even have a play area for children and a flat screen TV with comfy chairs for adults.They made us feel welcomed and appreciated. They wanted to put me into car 3 times as much as I wanted to leave with the choice car desired. How alien yet rewarding it feels to almost be turned from an anonymous peon to a king among men as the overall experience was informative and rewarding as humanly possible.They did not lure us in with the promise of low payments only to see the price jacked up with irrelevant options and fees shoved down our throats. Everything they talked about with us made sense. It was coherent and concise. Any questions we had to ask were answered without reluctance or hesitation. Any and everything within reason was presented before us long before they asked for PERMISSION to run my credit which is a big plus. Businessmen they are and potential customer I may be but we are all still human and the ability to talk to one another without titles is an experience and sensation that is all too rare these days as we normally deal with salesmen that enhance the negative stigma that comes with an already stressful and time-consuming process by treating us as gullible dullards in which their main goal is to extract as much as possible from us monetarily.Customers desire to leave a dealership feeling happy and fulfilled, not disgruntled and filled with a regretful disposition as though we just made one of the biggest and costliest mistakes in our lives after realizing that we may have been suckered in by surreptitious dealerships.Garber Chrysler Dodge Jeep Ram is one of the best dealerships that me and my father have ever come across and it was an honor to do business with them. Who needs Lexus, Cadillac, Audi, Mercedes and BMW dealerships when you have Chrysler dealerships like this that should serve as a model for all Chrysler dealerships to follow in the future??? Highly recommended. Nothing and nobody is perfect but I cannot imagine how it can get any better than this. Well Done FCA well done 5/5


Thank You Garber!

5
Tim Robbins on 07/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

In the last month, my wife and I have bought two vehicles from Garber CDJR...a '15 Durango and a '15 Charger. Both times, we had some negative on the trade in's, but the team at Garber was able to get financing for both cars because of fair trade-in prices. I bought the Durango from Dave Tokarsky and he was very thorough in explaining the features of the Durango to my wife, who is the primary driver. I bought the Charger from Mark Newman. Mark listened to my needs, why I wanted to get out of the lease I was in, and was able to get me into the car that I wanted. John Murphy walked us through the finance process and was very knowledgeable. Both times, the cars were delivered very clean. This experience (along with the purchase of two other cars at Garber in the past few years) will keep me a Garber customer for years to come.


Vary good

5
Jonwaylon on 07/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

they are very helpful and very accommodating to everything you need and it is a friendly atmosphere and I recommend that everybody goes to this dealer ship


Thank you Stacy

5
Happybuyer on 07/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stacy was awesome!! We were looking for a Traverse; she found us one with more options than we expected in our price point, and got us financed in a matter of minutes!! Would definitely recommend anyone looking for a vehicle to stop at Garber Bay Rd and ask for Stacy


So Happy!

5
CindyP on 06/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was our 1st visit to Garber. My husband & I were looking for a low mileage, clean & sharp looking SUV. With Stacy's help, we found it! She wasn't pushy at all & waited patiently as I made my decision. She found us different vehicles to choose from in our price range. I'm so glad we went there & absolutely love our 2010 Equinox! Thank you Stacy for making our Dream come true!Cindy P


Bought a Chrysler 200

5
Mrozinski,Bryan 1 on 06/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The process was very smooth with friendly service and quick. The car was very clean when I got it and my sales person was very helpful


Positive experience.

5
joycebarrett17 on 06/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Alex was amazing, very friendly, personable and honest. He gave me a great experience and helped me settle on an amazing car. I'd recommend anyone seriously interested in buying a car go see him and the dealership in general at garber.


Financing Used

5
Castanon_A510 on 06/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stacy Trombley was very helpful and made the process much easier for my husband and I. I told her what sort of vehicles we were interested in and our price range and she found a few options for us to go over. We are very pleased with the 2009 Chevy Malibu we financed thanks to Stacy!


Excellent!

5
JessicaH on 06/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I cannot begin to say how helpful they were. Stacy Strombly and Berta Jimenez truly went above and beyond what is required. I could tell they actually cared about me as a person and about my situation. I never once felt pressured or embarrassed. The entire process was quick and painless...and all done over the phone since we live 1 and a half hours away. They even DELIVERED my new car to me late on a Saturday! I was blown away. Thank you ladies for making sure I had a car in my difficult situation. I'll never forget it and will be forever appreciative. I hope you know what it means to me.


Brilliant Service !!!

4.8
Ronak on 06/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Want to say i was pleased with the staff. Bought a used Nissan Rogue. Jeff Stewart was friendly and helpful. Will definitely advice my friends to this dealer.


Excellent service

5
gregjean on 06/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We can't say how pleased we are with your staff when purchasing our new 2015 Dodge Grand Caravan. We had excellent service from the Sales Consultant, David Tokarsky, to the finance person, John Murphy. They were very helpful and answered all our questions.


Great personal service

4.2
Roger on 06/10/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I just want to say how helpful and friendly Stacy was in getting us into our Equinox. She listened to our needs and did her very best in meeting those needs. Thank you again Stacy for being there at the right time when we really needed a break.


Unexpected Excellence

5
Erik1109 on 06/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were looking to upgrade to a family friendly vehicle to upgrade from a small sedan. We had tried other dealerships who ended up not having a good inventory or were too high pressured. Andrew was great with us. Being a young family with kids, everyone at the dealership was extremely nice even when our children were being restless, playing with them and keeping them entertained. Andrew had our dream vehicle prepped for us overnight, even though it had just been traded in. We are beyond pleased with our experience at Garber and with Andrew as a sales person.


Stacey was very nice and she really help me with the car.

5
csharp40 on 06/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stacey T. was a very good sales rep. She did her best to help me find the right car and the right price that will fit my need. I will be recommending others to her.


Miraculous Experience!!!

5
daniellecurtis2014 on 06/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Robbie D was awesome!!! Extremely helpful, didn't feel rushed, and went above and beyond to find a car that we both will love!! We will NEVER deal with anyone else! Not only was Robert awesomesauce, the entire Garber staff was great as well! It's important when you decide to make that big purchase to have a salesman that you can trust and find a car that's affordable and fits your needs, and that's exactly what he did!


Robert is Awesome !

5
ShanaMcDole on 05/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thanks for listening and helping find the perfect car! Your service was awesome. Not only were you nice but the entire Gerber staff was excellent! I'm driving the car of my dreams. Your loyal customer Marshana


Wonderful

5
Stephannie on 05/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent Service & two Thumbs up For Stacy she went Above & Beyond to make sure we were satified & met all of my husband &. Myself needs! I referd my daughter to her & i love the inviorment very friendly clean smiles on all sales team faces. Greeted very well!


Awesome!

5
U. McKnight on 05/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I made my First Purchase at Garber State St. Roy was a great salesman. I returned for a second vehicle and Charles Cork helped me seal the deal. The vehicles were always reliable I never had any major concern or repairs on any of the vehicles I purchased. I returned for the 3rd vehicle and had the pleasure of buying a car from Garber Bay Rd. I completely loved working with Mike W. the first sale he made was a my Bonneville. It didn't stop there I returned for a great Dodge Durango and then I purchased a Saturn Vue never any problems not even one Bill Case and Eddie Laponsie what a pleasure to work with you guys. The buck didn't stop there I just went in to view the inventory and found a beautiful Dodge now me and my family have enough room in our Dodge Nitro just in time for the summer get aways. By the way Stacy Trombley I told you girls rule! Thanks Garber Nissan Bay Rd. Im on my 5th vehicle and Im still smiling...I'll see you when the kids start driving in a few years.


Outstanding Staff! New Car Sales...

5
Lorpatt on 05/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

An overall great experience! I am never disappointed when I buy a vehicle at Garber Bay Rd. You go in and tell them what your looking for and they always meet your needs. Robert and John were great to work with. I will continue to buy my vehicles there!


Best Dealership in Saginaw Michigan HANDS DOWN!!!!

5
ghostlyt123 on 05/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had one of the easiest and most pleasant car buying experiences EVER. Fantastic Staff Dean Meadows & Stacy Trombley Were Exceptional. Great Service, Car Inventory was fantastic, found the perfect car, a pre-owned 2011 Buick Lucerne, which I LOVE and got a fantastic Deal on it too, Thanks STACY TROMBLEY!!!Stacy WORKED her magic and got us a fantastic interest rate, which was lower than any other dealership offered, and a loan through a local Credit Union, which we never thought was possible. . PERFECT Cannot thank her enough! FIVE STARS!!!I Will now Be a customer for life from this point forward. They care about their customers and show it. They will also bend over backwards to ensure that you walk out with a new set of keys to car you have been dreaming of at a price, no other dealership can match. And Dean's A Rock Star,.. If you arrive in the Garber Bay Road Pre-owned Lot, ask for Dean, have Dean help you find the car of your dreams, and have Stacy KNOCK It out of the park with her financing magic...And Also let's Not forget Lee Freeman! Thanks for helping getting us going in the beginning of the process!! You Guys ROCK!!! Highly Recommend..


Excellent

5
Mike86 on 05/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very satisfied with the service and my purchase. Told them what i was looking for and how much and they matched it as close as possible. Will be going back for my next vehicle.


Super experience!

5
jackdaniels77 on 05/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience was very smooth, no problems at all! It was the best experience I have had in purchasing a new vehicle. Finance manager John Murphy and new and used sales consultant Mark Newman did a great job in making the process go so smooth. I would recommend them any time I can!! THANKS for a great experience!!!


FANTASTIC

5
debbie1952 on 05/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My dealer, Jeff Martin was great!!! He worked with my bad credit score and didn't give up until he found me someone that would finance me. He made me feel comfortable and I was well taken care of. When the time comes to trade in I am definately going back there!!!!


Charger!!!

5
seanelkhatib on 05/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a wonderful experience with the whole team there as I was looming for the best bang for my buck. The team worked together to help get me in to the price range I was looking for and got me an excellent deal on a great car. I drove off the lot a few hours later with a brand new Charger.


Lease on Jeep Renegade, Great service!

5
kulh0724 on 05/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had been wanting a jeep renegade since they started advertising them. It was a while before they would actually hit the market. I called Garber and they were quick to inform me that they would be in soon and I would be contacted immediately. They were true to their word and I now am happily leasing a Jeep Renegade Trailhawk!


Have had two great experiences purchasing vehicles!

5
Deputyseven on 04/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I have purchased two vehicles from Garber Bay Road (one new mini van and one used pick up) ... Both times Mark Newman has been fantastic to deal with! Very fair and helpful!! We will definitely head their way if we're in the market for a vehicle! We will also be sending friends that way too!


Great experience with no pressure

5
happycustomer on 04/24/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was looking for a used vehicle and needed to stay within a certain budget. I also have 2 kids so I needed enough room for them and all of their stuff. Lee and Jordan helped me secure financing as well as gave me many options to test drive. I come from a GM family so I mainly looked at the GM makes of vehicles and found one that I thought would work ok. Jordan had me tryout a Jeep Patriot and I loved it!! I had a few things to deal with before purchasing the vehicle and the best part was that I didn't have a salesperson calling me every 5 minutes to see if I was going to buy a car from him. Lee and Jordan gave me the help I needed and were always there to answer my questions, but didn't hound me about buying from them. I would definitely recommend them and would buy another vehicle from them in the future.


Quick, friendly service for our daughter going to SVSU.

5
KGuitar on 04/17/2015

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I would like to commend your service department at your Bay Road location. Steve was excellent and we greatly appreciate the assistance he gave our daughter. She recently was having problems with her car while at school at SVSU. Steve confirmed how your dealership tries their best to cater to students away from home that encounter vehicle problems. He made our daughter feel comfortable and allowed us to acquire trust in the service that your dealership provides. Thank you Steve! Garber Bay Road, you have a great employee. Please share our thanks and appreciation with Steve! We will not hesitate coming back there when needing service. Knowing you care about our kids away from home at college is comforting, reassuring, and very much appreciated!


Awesome Experience

5
Lin on 04/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was one of the best experience I have ever had in buying a car. I am telling everyone about my experience at Garber and that they should visit and buy a car. You guys are awesome. Thanks


Best car buying experience ever!

5
Brian53 on 04/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thanks for the maintenance reminder. Love the truck. I would recommend Bill to anyone looking for a vehicle. Simply great all around! Will definitely look here for our next vehicle.


great service

5
hwalton on 04/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had great service from Stacy trombley in finance. She helped me get financed when I didn't think I could after being turned down so many times. Thank you stacy!


I highly recommend

4.8
Charmaine on 03/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I just want to thank Jeff Martin and Stacy Trombley for taking care of me and making sure I drove off the lot with the vehicle I wanted. I purchased a 2014 Chrysler 200 and I love it. Thanks guys, your great.


Dedicated to serve you!

5
lisaavon1 on 03/28/2015

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience at Garber Chrysler was so satisfying I will tell everyone! Stracy Trombley was incredible! She was determined to get me in just the right vehicle. She listened to everything I wanted in a vehicle and she took the time to locate it for me! I have bought plenty of cars and this was the best experience! I would highly recommend Garber to anyone looking for a car! The whole staff is exceptional! Thank you Garber Stacy Trombley and Mike Wenglikowski!


Made this vehicle purchase super easy

5
Juliewts on 03/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I did not want to purchase a new car - but it was time. Stacy Trombley made this super easy for us - helped us get what we wanted in the price range we were comfortable with. I would recommend her to any of my friends or family that are in the market to purchase a vehicle. Thanks Stacy for a stress free experience!


Wonderful experience

5
mgstahl on 03/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was not looking forward to shopping for a vehicle, but Andrew Smith at Garber made the experience so much more pleasant than I thought it would be. He was knowledgeable about the vehicle I was interesting in (a 2010 Town and Country), and patiently worked with me to answer my questions.I was also very impressed with the way he interacted and treated my 7 year old daughter I had with me. Rather than ignoring her or treating her like an intrusion, he talked with her, and included her in the process. His actions show his concern and warmth for the entire family, not just for a sale. I would recommend this dealership, and especially Andrew, to anyone who is looking to purchase a vehicle.I also have to commend Lee Freeman, who worked to get me a good deal with a bank, and also patiently explained everything to me. What a great team!


Amazing service & amazing sales person in Stacy Trombley

5
Jamie S on 03/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I cannot say enough wonderful things about the sales rep I dealt with at Garber! Stacey Tromley made the whole process of finding, financing and driving away in my "new" car an incredible and exciting QUICK experience! Buying a car and dealing with sales folks at various car lots has always been a distasteful part of purchasing a vehicle--until now! Stacy has been just remarkable (including finding a car that was full of all the bells and whistles for a lower price! Seriously! I was so shocked and surprised at how she went out of her way to find me a great car and fantastic financing-top shelf service all around!) if you are looking to purchase a vehicle and want a pleasant experience that doesn't hurt the pocketbook, checkout Garber on Bay Rd in Saginaw, Mi and ask for Stacy Trombley


Tommy Lee

5
tom on 03/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0

Well, I have too give it too the finance department, they helped me find the vehicle I was looking for, And although I am picky as can be, They dealt with every ounce of it with a smile, laughter, and pure excellence. Stacey Trombley was an amazing sales person, there was not a slip up in her shear excellence, i could tell from the start that she was hopeful in helping me find the right vehicle for my financial and personal needs. Unlike some sales people I have spoke with in the past, she had the knowledge and determination to help with my situation, which was based on a tight budget, personal hardship, and a feeling that there was not a payment plan that would ever fit my needs. Stacey found it, and never got stressed nor lost patients with my indecisive nature lol! Thanks so much Stacey, and all the hard work you did too get me the car I deserve and Love.


Super Service!!!

5
Shana on 03/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John Karwat was so awesome to work with!! He was very informative and went above and beyond to make sure we were satisfied!!! Not only was the transaction quick and easy, John made the transaction personal and friendly. Perfect service and HIGHLY recommended!! Thanks, John!!!


FAR above and beyond our expectations!

5
M.Schlicker on 03/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The sales staff here at Garber went FAR above and beyond our expectations. They honestly listened to what we needed out of a vehicle, our budget, and our time frame. Not only did they show us vehicles that were spot-on but they did not try to upsell us on packages that we didn't need. We worked with Sales Consultant David Tokarsky and Assistant Sales Manager Steve Rice. These two put in so much time and effort that I was shocked at the personable service and care this dealership takes for their customers. We were recommended to Garber by family and now I see why. From the moment we met David and Steve they focused 100% on making sure that our every need was met - and then more! They work hard at Garber to build relationships with their customers, and you will leave there knowing that they care about you personally.


The Best Place To Change Your Life

4.8
Greg11 on 03/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I went in thinking that I would get the run around and wouldn't get approved,but that wasn't the case The sales team welcomed me and Stacy Trombley is Truly Awesome An Excellent Sales Woman And I have and Will recommend others to see her.


Excellent Customer Service

5
napo on 02/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I worked with Stacy Trombly from the dealership and she was fantastic. This was definitely the easiest buying experience I have ever had. She did all of the work, didn't haggle or pressure, and made the experience top of the line. She even delivered my new vehicle to me on her day off an hour and a half north. Her positive attitude, honesty, and hard work has definitely sealed the deal for any future purchases I may make and I would recommend her to anyone I know who might be looking for a new vehicle. Thanks Stacy and Garber!


Great Sales Staff

5
RyanM on 02/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I wanted a very specific Jeep Wrangler and they found what I wanted and had it at the dealership in a few days. They got me a better price than there competitors.


Treated like I've never been treated before. Awesome.

5
Nate V on 02/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

First of all, everyone at Garber that I had contact with was cordial, professional, and authentic. You could tell it's good hard working people across the board. Jordan Synder was the guy in charge of finding me a pre-owned car that fit certain needs with my work and coaching. He hit a home run and it was because he was listening to me right from the beginning. I came into the situation not having bought a car from a dealer for fifteen years. I'd had some ups and downs financially over time. Because of that I was uneasy about the process and what I could qualify for. Jordan got my case to Lee Freeman Finance Manager. This man is on fire. You get in the room with him and he treats you with such authentic kindness and professionalism, you are immediately at ease. I was super impressed with his work here. They both blew me away. When you are buying a car, it's not just a car. It's all the needs it meets in your life. It can be a real difference maker. I do appointment based work and I'm self-employed. They got me exactly what I needed that fit my situation and needs for work and financially. It will make a huge difference in terms of convenience, reliability, and presentation going forward. It's worth five times my very reasonable payment.I am moving out of State down the road with the date dependent on how business goes. I am coming back to these guys to get my cars and my family's cars. Count on it. 20 stars out of 10.


Excellent Service

5
Shannon on 02/09/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would highly recommend Garber Buick, staff was professional and helpful. I managed to purchase a vehicle while living in Chicago without hassle; vehicle was delivered to me 2 days later. Process was easy and staff was very helpful in answering questions, etc. Seamless transaction! Thank you!


New 2015 Nissan Frontier Thanks to the AWESOME Staff Garber!

5
Don on 02/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Andrew Smith and Willis Lewis provided us with the best customer service that we can remember receiving from any auto dealership! Andrew worked very hard to help us find the best vehicle to fit our needs while Willis worked after hours to help us find the best rate and helped us with all of the paper work to sign off on our new Nissan Frontier (which we love)! Andrew and Willis went above and beyond their normal duties to ensure that we left with the perfect vehicle, which we have enjoyed driving ever since we left the lot! I highly recommend that you ask for Andrew Smith when you visit Garber. He is very knowledgeable about all makes and modles of vehicles; very honest and transparent about the many benefits that Garber can offer; furthermore, he is genuinely interested in finding the perfect match between you and your vehicle.Thank you Andrew and Willis for your time, efforts and outstanding customer service!


Great Customer Service

5
Cristyld on 01/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bill was great to deal with, he let me keep the car overnight to make sure we were happy with our decision. He made sure that the car got cleaned out one last time before I took it home as well. We love that you show your prices os the vehicles online.


Freezing Day But Warm Gracious and Courtous Sales Dude Rob

5
Kmsmith on 01/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stepping in from the artic blast , front reception, Robert, to detail prep, we were pleased! We will and would highly tell others go there to Garber, request Robert! Leave non-pressured, pleased, and with new great vehicle, and importantly, a new sales professional at your service! Happy New year, Robert Lyvere, and Garber Staff!


Great experience !

4.6
Burzin on 01/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

My family's first experience with this dealership and it was great. Joseph Walker was very friendly and helpful. He understood our circumstances and was patient. He managed to get the car ready for us to take it home that very evening. We are enjoying our Dodge Journey and thank you!


GREAT CAR PURSHASE EXPERIENCE

5
jjbruske on 01/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Robert was patient and professinal as my wife and I drove multiple vehicles before making our decision on what car to purchase. He provided information about the cars but did not try to pressure us into a purchase.


Great customer service

5
celldavis on 12/26/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0

I can for once recommend a dealership to my friends and family that I I truly trust. From the time I walked in everyone (staff) was friendly and spoke. I felt Stacey was working for me and not just taking me for a ride or just selling a car. She was looking out for my best interest. I am very happy with my 2011 Buick regal purchase!


Awesome experience

4.6
AJohnson321 on 12/26/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

When I think of the experience I had at Garber, I am almost speechless. I was shocked at how helpful and supportive the staff were. It was by far the best experience I've ever had and I would gladly buy from them in the future.


Awesome Team- Great Service

5
Dee on 12/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Carlo, Stacy and Mike W. were all great to work with, they handled everything and we didn't have to worry about anything. This is a great place you can trust and everyone there is super friendly. I will definitely be recommending family and friends!


Strong service & support closed the mileage gap!

5
Joe on 12/17/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bill was great to work with... right from the start. I initially found the vehicle on AutoTrader and honestly had my hesitations about dealing on a truck from 100 miles away, Bill really went out of his way to answer my questions and get back to me promptly. He even made arrangements to deliver the truck directly to my home for a thorough test drive and mechanical check-up, That was quite impressive! Needless to say, the whole experience was positive and I am now the proud owner of the ideal "previously owned" truck I was hoping to find, at the right price! Thanks to Bill and the Garber Bay Road team, for helping make it reality!


Great Service

5
mark scott on 12/12/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stacey was a pleasure to work with in the purchase of our new vehicle. She went out of her way to get us the best deal possible and made sure we were very happy with what we were buying. I would definately recommend anyone looking for a new vehicle to contact her. She is a very nice person that made buying a new vehicle a great experience.


Great customer service

5
brigette.davis.9 on 12/05/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When someone ask me where is a good place to buy a car I can finally refer them to a great place I can trust! I highly recommend them Stacey at Garber dealership. Stacey is awesome. She really cares about helping you get the car you want. Staff there is friendly and welcoming.


The ladies will have me coming back

4.4
connielyn300 on 12/03/2014

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I have purchased twice now from Garber on Bay Road. The second purchase, I can honestly say the best vehicle I've ever owned!!!! I will most likely return to Garber in the future when looking for a new vehicle. But I have to say, the ONLY reason I will return is because of Stacy Trombley and Samantha Armstrong!!! Those 2 ladies are an asset to your company!!! I had been trying to contact someone via telephone for 3 weeks, with NO return call back!!!! And Yes, I had left a few messages for a couple of people. The last time I called, I was in contact with those two ladies and they both HELPED resolve my problem ASAP!!! Garber can thank Stacy and Samantha for their helpfulness, friendliness, and consideration. That is the reason I will return in the future ~ Thank you ladies!!!!


loved it!!

5
MsNicka05 on 11/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The customer service was AWESOME great people really appreciate you guys going above and beyond to help us! Would definitely recommend you guys! Thank you!!


one of the best dealership I've ever been too

5
Xmilhouse1 on 11/25/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I will recommend friends and family to shop here for they next car one of the best dealership I've ever been too thank you Garber


Joe Walker - Great Guy

5
Matt Eavy on 11/20/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Joe makes buying a car a joy not a chore. He helped us decide what we needed in a new van, what options would be right for us. We have had the van 18 months and LOVE IT! Joe then went out of his way to find a great used car for our daughter. I would not want to buy a car anywhere but Garber or deal with anyone else!


Great day at Garber

5
beastmomma8 on 11/14/2014

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience. Friendly and helpful, oh and patient. I took a lot of cars out for test drive not sure what I really wanted. Joe made that experience into a great day ending with my Jetta. Thanks to Joe and all the other people that stopped to say hi or ask how we were doing. Would definitely recommend to friends.


$22,270

Mileage: 6

Color: WHITE

Transmission: 6-Speed Automatic

Body Style: SUV

City: Saginaw, MI

Engine Type: 2.0L I4 16V GDI DOHC

$23,505

Mileage: 13862

Color: WHITE

Transmission: 6-Speed Automatic

Body Style: Sedan

City: Saginaw, MI

Engine Type: 2.4L I4 16V GDI DOHC

$22,765

Mileage: 10

Color: ORANGE

Transmission: Automatic CVT

Body Style: Sedan

City: Saginaw, MI

Engine Type: 2.0L I4 16V MPFI DOHC

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