Gainesville Chevrolet

Very delightful

I enjoyed the the overall dealership experience.. everyone seemed like they wanted to help. Landy was great and so was paul in getiing me finaicee. I ended up buy a Chrysler 200. The process was very delightful.

It was great

I thought the service was awesome. Everybody is friendly. I bought a 2015 Dodge Charger..Its a great enviroment. Landy did a great job servicing us.

Great time driving Camero SS

I came into Davis Chevorlet and Test drove a 2010 Camero SS. Never had driven one before but it runs great. Dealt with Landy, his service was also good, and the demo ride was well explained.

Demo Ride XT5

The sales consultant did an excellent job of explaining the operation and features of the new 2017 Cadillac XT5. The demo ride was totally awesome. The car rode very smooth. I was impressed by the cars engine start-stop feature that saves gas. Highly recommend working with Landy.

Great experience

I bought a Ford Focus 2014 and had a great experience and get the car that I wanted. The service was honest and for a great price. The person who assisted me Landy and Abel were friendly and kind. They helped me to find the car I was looking for. They showed me a great variety of cars. I highly recommend this place to buy a car.

Awesome

Great service! Happy with the management and satisfied with sales service. It was Very fullfulling and fair. Landy is a nice salesman. I wanna run away with the salesman he's so nice haha.

Maxium in customer satisfaction

It was a fantastic experience. All of my doubts and worries were met with detailed answers. Left this dealership with a better car than I was expecting for a price that fit my budget. Highly this place to anyone.

new commercial car experience

My experience with Gainesville Davis Chevrolet was great from aspect of dealership flexabilty to adapt to my individual needs for a vehicle. Landy gave me quick service. This was my second purchase from this dealership. The staff was great if you ever need a new or used car people to ask for are Mark, Carl, Cliff and Landy.

Terrible service department!

As far as the service went it was terrible. Scheduled an appointment for service that Chevrolet says would only take 30 minutes and it took 1 hour and 25 minutes. Attempted to make an appointment a week prior and was told that since I didn't purchase the vehicle there that they weren't sure if they would be able to do the android auto update. They told me that they would find out and call me right back. After a little bit I hadn't received a call and so I called them back and they told me they still hadn't found out, but they would call me back and that it might be awhile. I had to call Chevrolet Infotainment Customer Support Group who informed me that there was absolutely without a doubt no restrictions on getting the service performed based on purchasing location. The lady I spoke with called your service department and relayed what she had told me. Many hours later, about 5 or 6 they called me to set up an appointment and gave me some run around that they had to verify they could perform the service. I feel that my time has been absolutely wasted dealing with your dealership and that my value as a customer is non existent.

DISHONEST

The salesman told me at time of purchase my truck had a free service contract for two years from date of purchase. I drive alot so this was definitely a good selling point for me. I was told all maintenance would be covered. At my first oil change I was informed that wasn't true. Jeff told me that I only would get four oil changes. So I ask to speak to the sales associate. Then I was informed "he no longer works for us". Six months later I'm back in for my final" free " service and was told I had too many miles and my service contract was out. I ask to speak to Management and he laughed and says I wasn't there and can't verify what you were told. I'll never ever spend another dime at Davis Chevrolet! I will not buy another vehicle is patronize the service department. This place is full of CROOKS!

Bad sales and service department

I had a 2014 Silverado that had pretty much everything go wrong with it, computer, brakes, steering, stabil trak, and so on. Eventually the Truck was out of warranty so I decided to trade it in on a new truck. Dealership was unable to find a new one and was unable to fix my existing one. I paid for the last repair and traded the truck in at another dealership. I purchased a 125000 mile extended warranty on the new one and contacted Davis about the bill for the repair that didn't work. I told a sales manager if they ate the charge for the so called repair, I would bring future work to them. He was rude and did not even consider the offer. By the way GM is of no help whatsoever either. I guess I'll take my service work a hundred miles away.

39.95 oil change in a 4 cylinder S-10 pickup??

save some money and go to hyundai. seriously overpriced oil change.charged 39.95 labor only to install the inline fuel filter.AND an 11.09 charge for "other supplies" (FOR A PM SERVICE?)the part were OEM and the parts prices were fair. LABOR NOT SO MUCH

Awful Experience

I went to go buy a car that I have been wanting, and I had a horrible experience from the beginning. They forced us to come in to get the car earlier than we wanted to, even though we put the car on hold. Then they called and said that someone else was looking at the car when in fact no one looked at the car weeks prior to me being interested in it. Then they would not accept our loan and told us that we should have just let them do a credit check. Besides, why should a car of a small size cost so much? I had a crappy deal with a previous car dealership and I wanted this to be better. There is no way the loan should not have been accepted. It was an omen that I should not get the car, because I had a horrible experience. My faith in good car salesmen has diminished severely. Please don't go here if you want a Chevy. Go to Jacksonville.

horrible experience

Delt with a salesman named Joe Dieter he is a liar and a crook totally screwed the deal up took advantage of me by going over my head getting financing through some bank in Pennsylvania I had financing covered through my own bank the finance manager is a bigger crook then the salesman all he wanted to do was sell me some xxxxxxxx extended warranty that did me no good and the payment would have been nearly $500.00 on a 4 year old oil burning Chevy Colorado I will never buy from them again even if that xxxxx. Colorado breaks down in front of their dealership

Lack of customer service

This service department was rude and lacking with customer service. We were here to have extended warranty work done, but we will not be back and the service manager didn't seem to mind when we expressed our feelings due to how they handled themselves today. Some service manager.

Service Manager Rick Davis Sr. is out of control

I visited Palm Chevrolet in Gainesville, Florida on 2/16/2015 for some scheduled warranty work (drivers seat repair). I arrived at the appointment time of 0900 and was asked by Brad when I needed it back. I said By 4pm would be great. When I returned at 4pm the truck was not done and the seat wasnt even in the truck. I asked what happened and Brad told me that some others came in that werent as labor intensive so they moved them ahead of my vehicle. When asked when my truck would be done he said that he would check. 5 minutes later he came back and said It shouldnt be much longer.. The truck was back up front at 4:40. This is not the first time this mismanagement of time has happened to me at this dealership. I digress. While on my way home I noticed that there were scratches on the drivers door panel and on the B pillar from getting the drivers seat in or out of the vehicle. I called back the next morning and spoke with Brad the service writer again. He said that I would have to bring the vehicle back so the service manager could look at it to see if the scratches were actually caused by someone in the service department. I called back and spoke to Tammy White in customer relations. She gave me her cellular number and asked me to send her a few pictures of the scratches. I did, gladly. She said not to worry that they would take care of it for me and have a vehicle for me to drive while the work was being done. I went in on 2/23/2015 to get the repairs taken care of only to find out that the parts were not there, nor was there ever to be a vehicle for me to drive. I asked to speak with Tammy White and Brad said She doesnt know anything so he then pointed me to Rick Davis Sr. (this was our first meeting). Mr. Davis Sr. and I spoke outside of the service area and he said that he was well aware that I lived nearly 50 miles away and that I had been taking time off of work to come in for warranty work and scheduled maintenance. After some brief conversation and my mentioning that I felt like I had been getting the runaround Mr. Davis Sr, mentioned that he wouldnt mind giving me a tank of fuel for my travels and a full detail for the time that has been wasted. I thanked him for that, we shook hands, and I was on my way glad that at least I would be compensated somewhat for my time, effort, and troubles. I went in yesterday at 0930 as instructed for the necessary repairs to the drivers door panel and B pillar but when I arrived the service writer Jeff told me that Mr. Davis Sr. said that I could have "either/or" meaning the detail OR a tank of fuel. Since my last visit Brad has been moved to another location. When I asked to speak with Mr. Davis Sr. to remind him of our previous discussion and subsequent gentlemens agreement Jeff called him and Mr. Davis Sr. came right over. Again we spoke outside of the main service area so as not to draw attention to the conversation. I mentioned our previous conversation on Presidents day and he asserted that I was told "either/or" on that day, which is not true. When I debated his statement he became irate and said "Well now the deal is off the table so you'll get nothing". He then walked inside and told Jeff that they were to repair the 2 pieces and nothing else then walked out of the service area and back to his area. After some time I attempted to converse with Mr. Davis Sr. regarding the matter but after my second attempt he told me that my truck should be done by now and that I should "get the xxxx out of his area". When questioned about his comment he said Youve got a lot of warranty left on your truck so Im sure well have to work together again so its probably best if you leave now before it gets worse.. As this was only my second meeting with Mr. Davis Sr. I will not pass judgment on him or his actions yesterday. However, I can pass along that I will not stand for this treatment from someone who is supposed to be there to help me. I have not invested my time and money into this company only to be talked to as if I were a child by someone who does not know me or my situation. In closing I would like to add that Mr. Davis Sr.s antics in and around the service area were embarrassing and demeaning to me and I would like to request resolve in the matter. I await swift your reply.Steven L. Ashe

Rude and unprofessional.

Chief manager was condescending and rude putting his hand up in a stop position when I was trying to say something. He repeated phrases I had just said in a mocking condescending manner and when we could not come to a deal, instead of saying we can't make a deal and shaking my hand he chose to get out of his chair first and say goodbye. I have never been treated like this in my life at a car dealership. I am a health care professional with a $70,000+ salary and a 770 credit rating. I am the type of customer the dealership should be chasing. I will never step into this dealership again.

Incorrect diagnosis led to replacing wrong part.

My son is a senior Mechanical Engineering student at the University of Florida. During his most recent finals, the digital temperature gage in the dash of his Chevrolet Cobalt began to read all dashes. He looked up "no temperature gauge reading" on the Cobalt website and the listed fix was to replace the temperature sensor. He told the service writer the temp sensor was bad according to the website. The first entry on service invoice #CVCS389325 was " Customer states engine temp reading blank". Gainesville Chevrolet Cadillac incorrectly diagnosed the problem and replaced the thermostat which is not responsible for the coolant temp reading out in the dash. The temp gage would still read whatever temperature the engine was experiencing if the sensor was functioning. He left to come home the next day. The Code PO 128 relates to coolant temperature out of normal engine operating range and suggests diagnosing the temperature sensor, thermostat and the PCU. It does not say "replace thermostat" as this dealer did. They came away from reading code PO128 with the faulty assumption the thermostat needed replacing.Several times the coolant temperature reading would go blank in the couple of weeks at home and then there was no temp reading at all. He took the vehicle to the local dealer who diagnosed the temperature sensor to have an intermittent short and replaced it. My son has been to Gainesville and back home three times since the correct repair and the temperature reads out in the dash consistently. The sensor should have been diagnosed initially for the $125 diagnostic fee. I asked the Gainesville Chevrolet service manager to adjust the bill to remove the diagnostic fee since it was originally incorrectly diagnosed. He said no way! This was even though another dealer had to correctly diagnose the problem and correct it by replacing the coolant sensor. Apparently the Gainesville Chevrolet service manager and the operations manager think this is a good way to do business. I can't believe a GM dealer has so little regard for the customer after having done a sub-standard service job.

The service department wasn't nice from service manager...

The service department wasn't nice from service manager to the mechanics. I was trying to let them address my transmission concern of my chevy car which was still under B2B warranty. This was my second visit because the transmission problem became more serious since last visit. I talked to the service manager, he even did not pay attention to me and walked away. Finally, I requested the test drive but the mechanics was also rude. He didn't want to test drive further on the concern. He directly told me that he will not get pay from the test drive and time, so was trying to do is driving out of dealer and driving back. After I showed my anger, then finished the road test with me.

I walked around outside and then went inside for several...

I walked around outside and then went inside for several minutes and was never even acknowledged. In fact, it seemed like they were avoiding any eye contact at all...strangest car buying experience I've ever had. I was ready to buy a Camaro but I won't be buying from them!