Gabe Rowe Nissan
Gabe Rowe Nissan
Customer Service: 2.7 Buying Process: 3.5 Quality Of Repair: 3.4 Overall Facilities: 3.7 Quality Of Work: 3.0 Friendliness: 3.3 Pricing: 2.3 Overall Experience: 2.3
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Mr. Lynch
When I call to schedule service for my vehicle they are very accommodating and I never have to wait long.
Nightmare!!!
First and foremost, I was quoted a price of $1300 dollars to fix my timing belt on my Nissan Maxima. Despite, living in another county and a history of past problems with Gabe Rowe and another vehicle I purchased from them I decided to give them another chance to service my vehicle. After dropping off my car I was contacted by a Gabe Rowe associate some thirty minutes later telling me my car would cost an additional $900...with no REAL expectation why! According to the service manager "I told him the wrong car year," which was a complete bold face lie! As if that wasn't bad enough the rental car that they "paid for" didn't come with insurance, so in addition to paying for the car repairs I had to pay for the rental insurance out of my pocket! Because of the increase in cost and lack of professionalism I decided to forgo the the repairs through Gabe Rowe. Upon entering the service office the service manager tries to bill me for the rental they promised to pay for because I choose not to spend some $2000+ dollars for something that I was told would cost $1300! We literally went back and forth over a $35 dollar one day rental fee because he felt his million/billion dollar COMPANY could not afford to cover the $35.00 rental because I the INDIVIDUAL decided I did not want to pay them an additional $900! After this issue the service manager thought it was a good idea to ask me to leave my car for them to service my airbags because of a recent recall! I spent $22 dollars on rental insurance and 2 1/2 hours bringing and dropping off my car to only leave with the same problem I came with. I will never, ever go to Gabe Rowe anything for any reason!!! I will not go there even if I break down in front of their place of business! This was an absolute waste of time and one of the most horrible car experiences I have ever had. I do not recommend Gabe Rowe for anything, zilch, zero, nada!
We just wanna sell a car!
These gentlemen have no compassion or professionalism. They are a bunch of liars that just wanna sell a car by any means necesarry. I purchased a 2013 in about oct, of 2012. When i walked on the lot nobody came out.I walked around selling myself the vehicle for about 30 min. After locating the vehicle and asking to see the vehicle letting him know I wasnt looking for them to finance. Thats when the situstion became real. They told me they could get better deals if I financed through them. They submitted to wzy too many banks and still said no. But I didnt have any problems when just weeks before i wss instantly approved with my own bank. Then they told me every customer i sent that purchased a vehicle they would give me $50. Well, four people purchased and i received one check. Then this year another family member went to purchase however they didnt have enough credit. I was asked to cosign and knowing how they submitted to hundreds of banks in the past I told the rep to submit to only one bank not caring about the outcome because I really didnt wanna do. I wanted them to do this on their own. Several weeks later and I'm still receiving letters from the hundreds if banks thst they again submitted to.I called the rep, he tells me to call Joe, I call Joe and he says rep is off but will give me a call back the following day. Never happened.Now two weeks later, again, and credit letters still rolling in. I call back talj to rep, again, now he acts as if he has no idea what I'm talking about. He starts taljing about the vehicle I already own. Then he says you have to ask Gil I dont have anything to do with that but he has a customer with him and one waiting so call back tomorrow at 9 and ask him I have nothing to do with that. I hang up wait about 10 minutes, call back. Get Gil on the phone and he starts taljing with attitude. Telling me that he was responsible he was only doing what he was told and that I needed to take that up with the rep, Ben. They just keep passing the buck and nobody has answers. They could care less about the customer as a whole. They just want to sell a car by any means necessary so they can get their commission. After purchasing my car they acted as if they did me a favor. The sales department in my opnion are not fair nor honest. The service department on the other hand us kind, polite, and professional. Deal with yhat department twice because of a recall. Each time they treated me as if they genuinely cared that my vehicle was operating to its fullest pitential. Looking for a grat missan with good people check out Chesapeake should have gone their first. My family member is quite satisfied. Gabe Rowe Nissan do better by such a great product because you guys are not being fair!!!!!!!!!!
dryrotted tires
Please save yourself from buying a used car at this place. I purchased this vehicle approx. 2 1/2 weeks ago and from the first week the tire pressure continued to go low. I figured I must have something in one. Well with going on a long trip I carried it to a well known tire dealer ship to have it checked out because I did not want to be on the road with my child with a bad tire. Needless to say I was advised that 3 out of 4 tires was dry rotted. I had to have tires it being a safety issue so I called Gabe Rowe and asked was this a norm for them to sell a car like this and was advised of course not and to call and speak with Mr. Rowe. Monday morning my husband did so and explained the situation and was told we should have check the car out before was bought it. I was floored that he had no more compasion than to sell someone a car with tires like this. He did not even car or attempt to help in anyway. I will never deal with this dealership again. I hope anyone that reads this will not given Gabe Rowe in Rocky Mount your business if you wish to be treated fairly.
Pleasant Buying Experience
Dereke greeted me before I got out of my car and when I told him I was considering a used Altima, he said he would work hard to earn my business ... which is what he did as a sales professional, with confidence, courtesy and professionalism. Dereke and the Sales Manager found a way to make the numbers work to fit my budget, with no pressure other than a sincere interest to make it happen - for both of us. While I stopped at the dealership to explore costs and options, ended up 1 hour later driving home in my newly purchased used Altima. Dereke was a pleasure to work with and he is a professional I would like to work with again in the future.
BEST car buying experience EVER
Researched JUKE for almost a year. Pulled in to dealership on a whim just to check it out. Spoke with Mr. Rowe who gave me a better price than I was expecting. Left to think about it and called back in an hour. Was extremely busy but wanted to see about trade in value. Very accommodating to my schedule and I returned to find that trade in was exactly what I had calculated. Bought that car on the spot on my terms with no pressure and no sales pitch. Returned next morning for delivery and received outstanding "tutorial" of features along with a test drive to make sure I understood and was comfortable with how the car handled. Less than twenty four hours later after abrupt weather change the tire pressure light came on. Called dealership and was seen in fifteen minutes ...less than ten minutes later everything checked out and I was on my way. Received follow up email to further explain COLD and WARM tire pressure changes. I told Mr. Rowe in the beginning that I was looking for not only a car but a dealership that I could count on. I have found that dealership! I am thrilled with the JUKE...lots of fun to drive, and I have no worries....If I have a question, I will simply call my new friends at Gabe Rowe.
I don't recommend this dealer.
I called salesman at Gabe Rowe Nissan. Ask for info on new car. Had met salesman before and he was very nice to work with. When I ask for a price he called back and said that Mr. Rowe want to meet us in person to talk price. Told salesman about contact with another dealership and the excellent price they had email us. Salesman said that Mr. Rowe said he would meet or beat the other dealership's price. Told salesman we didn't want to drive the at45 miles without a price. He called back and promised a price match or better and would even pay us gas money if we would only come talk to Rowe. Drove to Rky Mt., waited 20 min for Rowe to come in and tell us he could not match price. No gas money was offer either. Don't believe their pitch. Got excellent price from another dealer. Find what you like and shop around. I don't recommend Gabe Rowe Nissan.
Drove in I95 traffic day after christmas to see Mr Rowe...
Drove in I95 traffic day after christmas to see Mr Rowe about new car. Salesman said Rowe would not quote over phone but would meet or beat another dealers price (which we had told them) if we would just drive the 45 mile to them. Once we arrived they made us wait 20 min while they worked out that they could not match prices. Totally pissed!! Waste of time and money trying to work with this dealership.
Nice Truck
I purchased a 2008 Cherolet Silverado 1500 crew cab from this dealership the buying process was fast and easy and the vehicle could not have been any better. However after only 45 days and with only 30,000 miles the battery went dead and was checked only to find 2 dead cells. I got no help from the dealership and Chevrolet was going to charge me over $150.00 to replace the battery I felt it was unfair that I had to purchase a new battery and recieved no help at all from the dealership.
I recently purchased a brand new 2005 Nissan Altima 2.5S...
I recently purchased a brand new 2005 Nissan Altima 2.5S from Ed Padin at Bill Rowe Nissan. I had been comparing cars and prices for about 3 months. I narrowed it down to a camry or an Altima. I liked the camry, but found the Altima to be much more roomy. One deciding factor was that I didn't feel comfortable with the manager i spoke to at the Toyota dealership. It felt as though we were playing a game the whole time. When is spoke to Ed Padin It was totally different. I told him what i wanted and what i could afford. he said he would do the best to match my needs. NO GAMES!. I got a great deal and exactly the car i wanted. They even beat the price that another Nissan dealership had quoted and the car was the exact color we wanted.I don't know the other salesmen, but Ed Padin, Derrick and Jeff (the manager i think) are all great to deal with. Dave in financing did a fantastic job as well. 5.5% interest in less than half an hour! i would reccomend them in a heartbeat. I plan to get a truck soon and i will certainly be going back to them FIRST!
Mileage: 56268
Color: Gray
Transmission: Automatic
Body Style: SUV
City: Rocky Mount, NC
Engine Type: 4-Cylinder Turbo
Mileage: 42115
Color: Silver
Transmission: Automatic
Body Style: Sedan
City: Rocky Mount, NC
Engine Type: 4-Cylinder Turbo
Mileage: 0
Color: White
Transmission: Automatic
Body Style: SUV
City: Rocky Mount, NC
Engine Type: 6-Cylinder
