Friendly Ford Inc

great service

I always bring my 2014 focus to the dealer I like to know iam dealing with professional trained mechanics. there service department give me and my car excellent attention. its worth the extra drive and time.

New Ford dealer for me.

This was my first experience with Friendly Ford. This is a new job for me so I wanted to have my ford dealer close to my work, this way I can drop my car off and pick it up later. Friendly not knowing me from adam and getting me in right away and taking me to my place of work. Then they called me with an update on how things were going with my car and picked me up when my car was done. I would highly recommend this dealer to my friends and family. Thank you Friendly Ford I am a satisfied customer! Holly Flannery

Fast, friendly, knowledgeable

I chosen Friendly because of fast service, knowledge, and very courteous service people. One thing that has taken me to you is the car rental on site and available if there is a long time needed for repairs and at no cost to me. Again, I will highly recomend Friendly for service and sales.

Service

I am very pleased with the service at Friendly Ford. Great service department. I highly recommend going to them for any type of work on your car or truck.

Great Service and Great People

We like the professional service at Friendly Ford. Every employee is helpful. We appreciate the time taken to explain what is needed and why. Thanks so much!

Oil change and brake flush

Awesome crew told me what needed to be done and how long it would take, offered me a ride home and back when vehicle was ready.

Awesome Service!!

It's always a pleasure to bring my car in for servicing. And the parts department employees are super helpful. Scott Zemecus is a great service writer. Everyone I have dealt with at this dealer treats me like family.....

My recent repair experience.

My recent repair experience with great, I always get wonderful service from Kathie. She always explains the reasons for the repairs that are needed. She is great and I feel very good when she handles my visits.

Always very helpful and friendly

My truck was in an accident and needed some body work. The dealer was extremely helpful working with the insurance company and got everything covered. Always returned my calls in a timely manner and answered any questions I had. They do everything possible to take care of the customer and it is very appreciated.

Fast Reliable Service

They got the car in and out quickly for my oil change, and topped everything off. Reasonable pricing, especially when you factor in their rewards system. They are very straight forward with anything and don't force anything on you that isn't necessary.

Great service but

Carstar did an awesome job with my repair, but there choice of rental car service is horrible. First I waited over an hour for pick up then enterprise says here's a free upgrade for your wait. I'm feeling better about the wait, but then when I return the car they wanted to charge me for the upgrade. To sum it up make other arrangements for a rental if you take your car there.

Oil change and estimate of ding

From my greeting to my exit everyone was friendly, informative and professional. Great job!The body shop gave an estimate to fix a ding. Price seemed fair

I'll Be Back!

I simply drove to this dealer, entered the quick lane and warmly greeted by Ms. Fantasia. I asked for the service and inspection promotion, I had no appointment and received immediate attention. The service was completed and a recommended repairs list generated. A consultation by Scott, their service technical adviser followed. I applied my rewards dollars I had accumulated from previous service visits and brought the promotion cost down even lower. The recommendations will be considered and addressed as we are able to accommodate them. Thank you!

Professional, Friendly, Complete

I took my Edge in for routine maintenance and for a recall. I was met promptly at the service door by Dominique when I drove up. She was friendly and knowledgeable. I was kept informed of my car's needs by Scott with understandable explainations and the time it would take to complete. I did not feel uncomfortable asking questions and asking for clarifications. I never look forward to needing service just like I don't like to go to the dentist, but Friendly Ford made it a positive experience.

Best Place for Vehicle Service

On 9-10-2016 my 2011 Ford Escape stated running very poorly and a check engine light (wrench) came on. I showed up at Friendly Ford at 7:30am on Monday 9-12-2016 without appointment. Steve Vihnanek checked me in and I explained problem plus I told him I think I need brakes and oil change. I told him I would like to wait and he said no problem. A short time later Kathie Fitzpatrick (Service Advisor) came in and said engine part that broke was under Ford Recall and would be replaced very quickly no charge and she also said I did not need brakes yet and they would check again at next oil change. I was given my car back all fixed in less than 90 minutes. I could not believe this could happen so fast without appointment. I was sure if I went to a different dealer I would be waiting much longer and would also had brakes done because I had asked not because I needed it. I would not take my vehicle to anyone else. Kathie has always taken care of my vehicle and always had my best interests in mind. Best place for service.

Service

Everyone was very nice and professional. Serviced my car in a timely fashion. I will go back to them in the future to service my car.

brakes

The shop did a great job getting this done in a timely manner. The staff was very friendly and professionally done. Great Job keep up the good work.

Low Tire Pressure Service

Friendly Ford is very professional. They were able to find the problem with my low tire pressure. I will definitely be back, but hopefully not too soon!

Excellent Service

Excellent Service. Scott went out of his way to assure my needs/requirements were addressed. High quality fast service and excellent pricing. What more could I want?

Excellent Service

Friendly Ford lives up to it's name-it's friendly from the moment you step on the lot! I dropped off my car and it was going to be more than a day or two so Mr. Perez was kind enough to give me a loaner. Ron at the Service Department updated me on what my car needed and how long it would be with a phone call! That was greatly appreciated.

FRIENDLY

MISS QUICK LANE OIL CHANGE FOR PEOPLE LIKE ME WHO DO NOT LIKE TO SIT AROUND FOR AN HOUR BRING IT BACK FOR CUSTOMERS LIKE ME

Always dependable service!

Love my 2014 Ford Escape Titanium, & totally rely on the professional staff at Friendly Ford to manage the safety of our ride with regular oil changes called 'The Works'! We know when we bring it in, we get a thorough check up on essential mechanical elements crucial for the healthy life of my car & our travels in it! Thanks to Ron Eling for seeing it through & addressing my concerns!

Great Service

Great Service & I love those Owner Advantage Rewards. All service performed correctly. People are very friendly and they live up to their name FRIENDLY FORD

Awesome customer service!!

I'm so happy with the customer service we received at Friendly Ford!! I've been having A/C problems and they were so accommodating to us. Kathie in the service department is amazing and can't thank her enough for all she has done for us!!

Awesome service

Friendly ford has a very helpful staff. They value a customers time. Impressed by the professional service of the crew. Would recommend this dealership to anyone!

Outstanding, personal attention!

My 2012 Ford Focus suddenly developed a problem and Ron made an appointment as quickly as possible for me. I am a senior but still working every day and I need my car so I was not only worried about not having transportation but also about cost! I was given a lift home by a very polite young man and he offered to transport me to work if necessary. Ron kept me informed of the progress of the testing etc. I informed him how worried I was ahout the cost and he assured me that he would check with regard to the warranty. By mid-afternoon I was able to pick up my car and there was NO charge!! I cannot tell you how grateful I am. Ron and you staff were outstanding.Thank you!!

Carstar Body Shop

Eric and his team in the body shop did an excellent job of replacing my bumper after it was damaged.The process from estimate to finish was quick and easy. The daily email updates kept me well informed of the progress of the job. great interaction with them and they made sure I understood what was done and inspected the finished job with me in case I had any questions. I was a pleasant experience all around

Airbag finally fixed

I have had a recall for my airbag for over a year and have been waiting for parts. After continous calls to Joe Cotton and not getting any results we tried Friendly Ford. They scheduled an appointment immediately and ordered the necessary parts. The fix took less than an hour. Thank you for fixing this for me.

No happy!

Yes they fixed the problem but the drivers side of my car had black stuff all over it. The roof on drivers side has a greasey hand print on it. They never reset the date and time on the car. I expected more. It was my first time bringing my car in for service. Disappointed !

Great responce

Was able to schedule a appointment within a day, the problem was identified and parts ordered. Picked up the motorhome and when the parts cam in was able to return it within a day for the repairs.Thanks Ms. Fitz for your help.Gerry

Helping Service Advisor

I experienced a problem with my Fusion a few days ago. Limped it into the service department and was greeted by Scott. He wrote my ticket, and worked with me to get my problem diagnosed and ultimately repaired. Scott was friendly, and provided service above and beyond the normal service visit. Over the time I've worked with Friendly Ford, Scott has been helpful beyond normal expectations. He is a joy to deal with, even when you get a larger than expected bill. First class service experience, and great follow-up on this visit.

Great People to Deal With

I had a safety recall and a couple of other issues that needed attention. My nearest ford dealer was Friendly Ford and I am so glad that I found them. Kathy, the service rep, was very helpful and made sure that I had a ride back to Itasca. She kept me updated on the progress to my Edge over a two day period. The edge was returned washed and ready to roll. Overall, a very pleasant experience.Chuck Kitzman

Excellent Service

Friendly Ford always goes above and beyond. I'm very pleased with everybody and grateful that they watch out for the things that my 2011 Escape needs before it becomes a problem.

Service Appointment on Wednesday, June 22, 2016

As always, I was very impressed by how my service needs were addressed by Friendly Ford's Service Department in general and Service Advisor Ron Eling in particular.He handled my concerns in a professional, efficient, and personal way. I was kept well informed of what my vehicle's problem was and what options I had. I was very pleased with the results and that my service needs were handled in a timely manner.It is always a privilege and pleasure dealing with all the "friendly" people at Friendly Ford!Sincerely,Peter Jensen, Schaumburg, Illinois

Best Service Department

The service department went above and beyond for our family! I had already taken my car to another dealership and finally decided to try Friendly Ford. I was amazed at the level of customer service our family received there. They went above and beyond for us!!!

Great Service Department

Needed a transmission fluid change. Made an appointment a few days prior. They had me in and out within an hour. As a customer, I've found over the years that there customer service is honest, and friendly. There assessments for issues are spot on, and the problems get resolved, or if its a regular service visit to be very pleasant. I highly recommend this dealer for both buying and servicing your ford vehicle.

Smartest technicians around

Brought my diesel in for a check engine light. It has been at 2 other dealers and they couldn't figure it out. Friendly ford got it figured out and fixed in less than a day. I will not go anywhere else but here

Had a recall addressed.

Bill at the front desk was top notch. Had a recall I had been putting off for a year taken care of had my car back to me in less than a day.

World Class Customer Service

There are dealerships much closer to my home but they cannot beat the excellent customer service that I receive from Friendly. They get my car done right and on time every time. In the event that I cannot wait for my car they offer to drive me home. The whole team is customer orientated and that is the reason I only take my car to Friendly Ford!

Taurus Oil Change

Normal excellent work. I have nothing else to say. Why 50 characters? That's why I don't do these things.

Great Service

They took care of three items that i needed fixed and did a good and timely job and the vehicle has been working fine since that time.

Ford was Very Professional!!!

I Believe overall Ford did a good job on my car, but the only flaw was when I saw that they cracked the inside of my door. I'm sure it was an accident, but one of the main reasons I am giving a 100% EXCELLENT across the board is because they didn't argue about it. The manager on duty that day came to the car to look at it and said we will order you a new one and correct our mistake. I alter called in to see if they received the part and spoke to Jake. And he said it should be in April 16th and to call back to verify.Thank you Ford for being professional and putting customers first. I wil definitely recommend you to my family and friends.

Very satisfied

Scott Zenkus was very informative and kept me advised of the progress on my car. He always treats me like a VIP. They do good quality work

Great service team!

Overall great experience with this dealerships service department! Kathy was great and kept me well informed about my vehicle. Would highly recommend Freindly Ford!! Will come back!

Outstanding service

The entire team is extremely customer service oriented. They are always ready to help and ensure that a have a positive experience every time I go there.

The very best around !!!!!!!!

You won't find a more professional, clean and caring dealership around like this one. From top to bottom my experience was second to none. It is very rare that a place of business lives up to the customer service expectations you should expect but this one does. I would recommend anyone to take their vehicle here !!!!

excellent

Ron did a excellent job and Samantha is always so sweet. Thank you! ILook forward to returning with my vehicle. Keep up the good work!

Customer for 3 years now

I took my car in on Saturday morning for a lube oil and filter. Before they did the LOF, they looked over my car, and found something that will affect the safety of my vehicle, and let me know about it. There were a number of things that should be taken care of, and I explained that I could not afford to have the work completed at this time. They numbered the most important things that really need to be taken care of, and told me what can be done at a later time. I never would have found out about this if I had taken my car to Jiffy Lube.

Excellent service and body shop co-ordination

I took my car in for a recall and when talking with Raphael he mentioned the need for some body work that we sustained in a recent car accident. He mentioned that the body shop worked with the insurance company doing the work so that I didn't need to have any further contact with the insurance company that was paying for the repairs. Then my contact with Paul the body shop estimator was great and smooth to be able to handle all the preliminary estimates over the phone and have them look at my car while it was there for the recall anyway.

Challenging but rewarding.

In spite of a few missed steps, this experience was rescued by the employees persistence in my being a satisfied customer. The work repair was performed properly and supplied as a walk in, no appointment customer. Thank you! This is my second vehicle repair at this facility. Ron did his all to see that my vehicles needs were met. Stacey

GREAT ALL THE WAY AROUND.

SERVICE IS GOOD, PERSONAL CONTACT WITH SERVICE AND BODY SHOP DEPARTMENT VERY GOOD. PERSONS AT FRIENDLY FORD CONCERNED ABOUT CUSTOMERS AND THERS CARS. THANK YOU.

Great follow thru on customer request

I had a specific model F-150 with specific color and interior requirements that I was looking for. The sales dept. did a dealer search and found 2 vehicles with the specific details that I was looking for to choose from. I received a fair trade in value and I had my new truck in 3 days.

Great Service and Competitive Pricing!

Your service staff are the very best. Knowledgable, friendly, and professional in every way.

Great as always

Sevice was great as always would recommend your dealership to everybody Sevice was guick waiting room was comfortable and got some work done excellent job will be back with my other fordMark Moss

Great Service

Kathy is very good at her job. She kept me informed what was needed to be done in a timely manner. Keep up the good work.

Always great service

Been coming there for years with all our Ford cars/trucks and always great service. They keep you informed and are very easy to deal with. Steve is excellent as always!

Amazing service everytime!

Matt the service manager is always more than willing to go the extra mile for me. Matt helped me make my Ford F-150 awesome and unique. He has a great eye for detail and quality. Friendly ford always does great work and in a timely matter. I always brag to my friends and family about the service.I show off the friendly ford sticker and license plate bracket proud!

Friendly

Very friendly and informative. A pleasure to communicate with.

custumer

friendly ford is just what it says friendly excellent work helpful just great service

Great Service

Diagnosed problem, truck back up and running great. Great service!

Mrs. Patricia Fire-Steele

I really like your Quicklane Manager, Ron Eling. What a GREAT professional he is ... he's knowledgable and friendly!! And I know many people who do business with FRIENDLY FORD because of the GREAT service. I was very impressed with Mr. Eling!! I am so happy with your entire establishment too ... keep up the GREAT job Friendly Ford because reputation is something you cannot buy; you have to earn it and you have. It was GREAT meeting you Ron Eling and thank you for being how you are!! Wishing everyone a wonderful day, Patty Fire-Steele

Excellent place of business

Bought my 2012 Ford Focus HB last year and I am very pleased with it. Always get service done at Friendly Ford because you do an excellent job, have the finest people and it is always a pleasure to do business with you.

Fantastic Service!

Friendly Ford always exceeds my expectations. From the Friendly Faces to the quality of work, I can always feel great knowing my vehicle is it their hands. All the advisors I have delt with always make sure I'm informed and understand the repairs needed. They always take time to review my bill with me. Friendly Ford customer for life....

Service Center Making Things Happen

Bill Cotton, is the man. He made this whole process happen with a speed and ease that removed the usual stress and struggle that is normally associated with auto service and maintenance. I had been experiencing an issue where my Ford Focus would jolt when it was shifting, it felt like being in a manual transmission car with a first time driver, all the time. I brought it in, Bill took a looked it up in the system found that the clutches were part of a Ford recall, ordered them no problem; I was in and out. The only hiccup in the process was that the parts were backordered 6-8 weeks. However, sure enough Bill called back 7 weeks later, had an opening in the schedule that day. I was at work that day but he assured me they'd have a rental available for me to take as soon as I dropped it off. The hand-off was quick, I was able to go about my day without any trouble and had my Focus back the next day, she's been running smooth ever since. Thank you, Bill.

Prefered Dealership

We purchased a 2014 Fusion, Ford Certified used car. We greatly enjoy working with your Salesman Bill.

THE MIDWEST BEST!!!

ALWAYS RECEIVE GREAT SERVICE FROM THE STAFF AT FRIENDLY FORD - AFTER 40 + YEARS OF FORD DEALERS IN THE CHICAGO SUBURBAN AREA I FINALLY HIT ONE THAT WANTS TO TAKE CARE OF THE CUSTOMER AND NOT PICK HIS POCKETS AND THAT IS FRIENDLY FORD THE SERVICE STAFF SCOTT, RAPHEL & KATHIE ARE ALWAYS READY TO ASSIST YOU WITH WHAT YOU NEED TO KEEP YOUR FORD RUNNING IN TIP TOP SHAPE ...............FRIENDLY FORD #1 IN SERVICE!!Jack Kitten

GREAT KATHY IS THE BEST

Good be a little cheaper but worth every dollar spent. Been around this type of business most of my life but they make you feel like a friend

Always a Great Experience

I've been a customer for longer than I want to admit. They are always friendly, quick and keep you informed. Never pushy, always accommodating. My highest recommendation.

Carstar auto body

Recently required some body work due to an accident. I selected Carstar, mainly because of location, but was more than pleased. Paul was very professional and curtious. They managed the experience perfectly, including handling the rental car, as well as communication. They did exactly what they said they would do. The car was done when they said it would be, the body work was perfect, and all the folks involved were nice and very easy to deal with.Thanks - hopefully no more accidents but if so - I will return.

Good service

Ron kept me informed as to the status of the repairs to my car. It seemed like no time at all and my car was ready. Ron explained what was done and what work could be done in the future.

AAA Carstar Auto Body

Greatest service at a Body shop ever , Paul , Eric and Jill are on top of there game . From the estimate , rental , work and pickup I feel that there more like friends than a body shop . When I picked up my truck it was like they detailed the entire truck . Even gave me a jar of touch up paint , if I ever need it .

Consistantly quality service

My wife and I have always been pleased with the quality professional service provided at Friendly Ford. This time was no different. When dropping off our Explorer for routine oil change and service there was a small back up in the drop off area. One of the mechanics came out and said it would be a couple of minutes and asked if I had time to wait or if I had to leave. This was beyond his duties I think. It was only a matter of a couple of minutes and the service writer got to me. The employees here always greet you with a smile and are courteous. They always take the time to answer any questions and alert to you to future service areas that might need to be addressed. They certainly live up to their name of "Friendly".

Service for Recall

Brought my Ford Escape in for a few recalls and a check engine light issue, set up the appointment on line which was a great time saver. Scott took care of the recalls and promptly informed me what the check engine light issue was and other recommend service was, great service and response.

Excellent Service Department

I brought my vehicle in for an oil change and tire rotation. They were able to fit me in without and appointment and even had time to wash my car! Everyone I have dealt with at Friendly Ford is very professional and always helpful. This is the only place I would ever bring my vehicle to! When the time comes to purchase a new one, this is where I will be buying from! If you haven't visited Friendly Ford yet, you need to. Thank you all for everything!

Great service

great service! Very friendly staff! I recommend them to everyone

Comprehensive damage

Bill and his crew did a great job in fixing my car. Once the insurance adjuster okayed the repair, I had the car back the next day. Its running great.

Friendly and Excellent Service

Kathie that took care of me is very friendly and did an excellent job of letting me know what was going on with my vehicle and the timeline for completion.This allowed me to properly plan while my vehicle was in repair, which was returned to me with everything in order.I've had various levels of experience over the years with dealership service. Friendly Ford and Kathie that served me are both best in class in what they provide. I recommend others to give them a try.

Great service and excellent results.

Great customer service at the service center!! They kept me informed every step of the way and were very detailed in what they were fixing. My car drives like new. Expert mechanics and a nice carwash. Estimate for work was near the same as non-dealer shops. Nice to get genuine ford parts.2012 Explorer 72k.

Outstanding service

I was having severe issues for almost a week with a different dealership. Called friendly and spoke with Matt and explained my situation about a bad fuel leak and about how long my vehicle was sitting at the other dealer untouched. Matt advised me to bring my vehicle by them and they would try to get my vehicle asap. Towed my vehicle to friendly they received it at 1:30 pm got a phone call at 2:30 pm same day and was told they found out why and what was causing my fuel leak. I was advised that the part was special order and that my truck would be done on Friday and sure enough my truck was done on Friday. Can not be any happier with this dealership.

Super service, Surprise in the extras

I was long overdue for an oil change, mostly due to factory recalls, I didnt think I had time for. I finally just called in early one morning for an oil change and to my surprise they said they could do ALL the work in one day, and give me a car. I was thrilled at the little things they noticed (a piece of trim, that had been irritating me for a year) and fixed. I would suggest them to anyone needing a quality car or quality service. Thank you for making my day easier.

Emergency service

Service was prompt and courteous. Problem was detected and quickly rectified. My wife and I are very pleased with the way things were handled. Great job!

My maintenance

The staff is amazing, keeps you up to date on status and the shop does a great job taking care of your vehicle. A pleasure working with them!

Great Dealership

Everyone was great, very pleasant and helpful. Thanks. Love our new car!!

Wonderful staff and nice facility

This is my second vehicle purchase at Friendly Ford. All of the staff is welcoming and at your service.

Great car buying experience!

Sales rep Bill Dewbray was terrific. He was very knowledgeable about the product (Ford Escape), patient in training us on the new vehicle, and very friendly. The finance session for the lease was quick and easy and the finance manager explained everything very well. After looking at competing cars, we know we got a very good deal.

location of dealership

2015 Edge Titanium, very pleased with our choice...Eddy Perez Was most helpful and friendly... As was out salesman, Greg. Main reason we selected this location was.... Our hometown dealership and few blocks from our home.Also Ford was our choice due to see love the door entry pad, we had a Lincoln which we made great use of.Rita Churlin..... Roselle

Mr. Richard saccomonto

I did not purchase my car at your dealership. I took the car in for a recall. I was vary well taken care of.

Outstanding Service

Exceeded my expectations - from accommodating my schedule, communicating with me while the technician diagnosed my vehicle to completing the repairs early, this was an excellent experience. I will continue to use their service department and purchase cars from Friendly.

Consistantly consistant

My wife and I have bought several vehicles from Friendly Ford and have always had them serviced there. Our current Escape and Explorer have both been in for routine service and one recall in the last couple of weeks. Scott and Kathy have always been efficient and knowledgeable in our recent dealings. The work is done when promised, or before. The technicians do a great job of keeping the cars clean and the work is done correctly. This is the kind of service we have received over the years and have come to expect from Friendly Ford.

Service work

We have purchased several vehicles from Friendly Ford. Always a pleasure to deal with staff here, never disappointed!Thank you for making car buying and service a pleasure.

Non terrifying or confusing car service

Friendly service, fast service, the staff answered all of my questions, and I got a ride home when I dropped my car off for service. I especially liked Scott Zenkus....very friendly and capable.

Excellent Service

I have purchased many vehicle from Friendly Ford over the years and have never been disappointed. I recently took my 2012 Ford Flex in for routine maintenance and service. The Service technician did an outstanding job and the Customer Department was extremely helpful and professional. I definitely would recommend this dealership to anyone who is in the market for an vehicle or for service. Thank you

Consistent, outstanding service every visit.

I had received mediocre service at another Ford dealership. Tried Friendly and have received great service each and every visit. All staff is very professional and always seeking to deliver great customer service. Ease of scheduling, efficient, timely work completion. Very happy to be a Friendly customer!

great sevice

Outstanding communication. Best dealer i have ever done business with. Aaaaaaa++++++

They accomplished a recall and wheel alignment this visit.

Scott the Service Advisor explained upfront what would happen, and kept me informed throughout my visit, which I appreciate.I have serviced my Ford Escape at Friendly Ford since purchasing vehicle, and am very pleased with the services they provide.Thank you!

Great service in every way!

I'm always satisfied not just with the work but also the customer service that I receive with each visit to Friendly Ford!

Device of vehicle

My 2014 Ford Explorer was in for a problem with the folding mirrors.....the parts were ordered and when they arrived the problem was corrected.

Great service

The customer service was great! Only disappointment is that parts for recall were not in to complete the recall process.

Great, but...

As you can not really see a alignment I trust they did a great job. Scott got me out of there in less time than was quoted which was a big plus. My but concerns your wanting to charge me to investigate a noise (Creaking sound when braking). I have been a customer fro many years and almost always do whatever is recommended. In this case the problem could be something simple and I thought you would at least check it out. I declined to pay an investigative fee.

Nice , work was great

Great, lots of help getting rims fix that had been scuffed before I purchased , took little longer then expected but was updated along the way as to when it would be done ??

Vary well pleased.

Vary well pleased with the staff I came in contact with. vary professional and helpful in that they took the time to explain everything to us. The only thing that has been frustrating is I had this car in four times . Three times for recalls, one time for a fab that went bad after having the car for only five months. Mr. Richard saccomonto

RV Oil changeI

I had taken my RV on a long trip out west and was back in the Chicago area before my trip home to North Carolina. I needed the oil changed and the folks at Friendly Ford were all very helpful and professional. The work was completed in a very timely manner and I departed for NC later the same day. Thanks Friendly Ford!!!

Nice facility

Staff was fast & efficient Service Department was excellent

Excellent Service

Ready when promised, service advisor was excellent (Bill Cotton), car was clean, no problems, experienced during or after service was performed. a good place to do business with.

Service 9/15/2015

This visit for routine maintenance and an transmission computer update was much more smooth than past visits. When I dropped off my car with Bill Cotton, he promised he would try to get my car back to me by 3-4:00 that afternoon. And he had it ready for me by noon. He made me feel like he valued my time and my business.The appointment was made the prior week with Kathy, she also made me feel like she valued my business.

hit again

Kathy did it again service performed in a fair amount of time. all was done without much fuss. twenty-five words to many to a simple good job and thanks

First Visit for Service and this is no Lexus Dealership

We brought our newly purchased used 2013 Ford to Friendly for service and an additional day was required to obtain the parts necessary. I called at the end of the second day expecting to find out our total amount due, only to be told that they would need to keep the car a third day. We never received a call from the Service Department explaining that a third day would be necessary nor were we asked if that would be a problem. Being without a car that third day was going to be a problem, however everyone in the service department had left for the day and there was no one I could speak with about our transportation problem. I was transferred to the Quick Oil Change technician who assured me there was nobody there that could help me, I asked for a general manager, no luck there either. I was transferred to the Sales Manager who actually helped me by lending us a used vehicle for the next day. Thankfully someone was concerned about a customer. When we picked up our car there were no paper carpet protector mats in place and we had oil/grease smudges on the carpet. It's the details and poor communication which prompted our less than stellar report. The car was properly serviced and the broken a/c was fixed, I'll give them that much. I guess I'm used to the top notch service we've received at Woodfield Lexus and were disappointed here.

The Works-70,000 mile Service

I used the Quick Lane Service. It was a Monday night around 5:45 and were completed by 6:15.Your staff is very professional, accommodating, and of course friendly.

Excellent Service

Had to bring my car in several times for repeat issue. Steve in Service was fantastic in helping to identify the issue with Ford and provided me a rental while trouble shooting. This was much appreciated as I would have had no way to get to work.

Recall & Oil Change

Dealt with Bill Cotton and everything was fantastic. He was very accommodating and friendly. he service staff is always great to work with. Thank you so much. I Really appreciate all that you do.Debbie

oil change and service

your staff is always very professional and very nice. I recommend the quick lane to anyone who is looking to get there oil changed. I will continue to use dealership for oil changes and service when needed.

great service shop

I've had Friendly Ford work on my SHO and Escape for various service and maintenance and the work is always done accurately and quickly . Friendly service staff, and reasonable prices for a dealer service center too, I can't ask for more. I trust them with my cars to do the job right.

Another Good Experience!

I used the appointment desk to schedule my Fusion for the 60,000 mile service. It was easy and when I pulled in everything went smoothly. I walked across the street to take care of some personal business and shortly after coming back to the dealership my car was finished. I had requested an additional item to be looked at, and hoped for a reasonable fix. Scott showed me what the technician had found and offered me options on correction of this problem. Good staff, good effective service and another successful visit to Friendly Ford for scheduled service. Thanks to all!

Break Issue

Had a great experience with the Service Department. My contact person was Bill and took care of everything. Very please with the service and repair.

Great experience with recall

I was very happy with the way I was treated for a recall on my 2013 Ford Fusion Hybrid. It was easy to schedule, was treated very well by my service adviser, they performed the recall repair faster than I expected, and the waiting area was comfortable.

WONDERFUL SERVICE

They did a great job with the recall on my Ford Fusion. They also were able to fix the carpet that was coming off near the driver seat. They were wonderful.

First Service

Matt was great!First oil change in my new F 150 and the service was wonderful! Less time to get my vehicle back than was expected and even a free wash, plus 8 quarts of synthetic oil for less than Jiffy Lube...

Friendly Ford live up to its name

Friendly Ford earned my loyalty for not only service but also purchasing. The staff are great to work with and really care about customer concerns and needs. I really feel that they want to do the right thing and not just the easy thing

The BEST

If you been to a few go here they are the best !!!!!!!!!!!!!!!!!!! fast, knowledgeable and friendly thus the name FRIENDLY FORD. Thank you for being who you all are Great

Service

I have brought my Explorer in several times for service and have never been disappointed or surprised by additional cost. Staff has always been very courteous and professional.

F-350 service

Brought my F-350 for new brake pads and rotors. My windshield got an unreparable crack the same day. The guys at the dealership called for me to have somebody come out and replace it while they worked on the brakes. Thorough inspection showed that there was a leak in the radiator. The service technician personally sat with me and explained the issues he came across and discussed options I had under my extended warranty. Terrific positive attitude from everybody.

Great Service

I brought my 2013 Escape in for a regular Works oil change etc. They found Alignment problems and promptly did all the work In a quality manner under the direction of Kathy Fitzpatrick who is always knowledgable positive helpful and friendly. I have bought several cars from Kidd Altergott He is outstanding tooMarlene Rohlfing

"Excellent Customer Service

First time using this dealership and the best service I have received from any Ford dealership I have visited in the past. I will definitely continue to take my car here.

Bet customer service anyone can ask for!

I've taken my car to 2 other dealerships and neither found the problem. Friendly Ford found the problem 2hrs after I dropped it off. Thanks friendly ford for doing your job in a professional matter.

OUTSTANDING SERVICE

The staff is so friendly and helpful. I'm always comfortable with this dealer working on my car their very knowledgeable. Keep up the good work. out.How about carrying Lincoln products?

EXCELLENT CUSTOMER EXPERIENCE

My service advisor Scott promptly greeted me as soon as I drove in the service area I told him I was there because my brake lights were on and low brake fluid message on the dash I explained the problem he wrote it up and showed me to the waiting area and offered coffee, he did not just dump me there to wonder what was happening, he came in often to keep me updated on the status of the vehicle inspection, came back with the written estimate and pricing and went over the findings, and pricing of each item, there were a couple of major safety issues that were found during inspection that needed immediate attention, when I needed more info he went and got it for me, since it would take several hours to repair I opted to go home and come back later, Scott arranged for a ride to the Metra station for me so I would not have to walk. When it came time to pickup the car I was pleasantly surprised to find out my car was being washed for me. Friendly Ford has a top level service dept., and Scott is the best. I appreciated the ride to the train, the car wash and most of all the entire vehicle inspection because without it the ball joints, found to be a safety concern during inspection, could have failed and caused injury to me, severe damage to the car or caused an accident,

Dont let them clean your car

I had just purchased my vehicle. I had cleaned it myself then brought it in for an oil change...When they were finished they brought my car up front and the kid who cleaned it drove thru a puddle of clay ish looking dirt and was all up the passenger side of my car. After i left i had to go home and re rewash my car. not what i expected from my first experiance at a dealership and 40 bucks for an oil change was a lil steep considering how they gave me my car back.

Excellent Friendly Service

I have, unfortunately, been in two accidents already this year and I couldn't be happier with the service received at Friendly Ford! The service was friendly, accurate, and timely. Couldn't be happier. I've also had regular service done there and will continue to do so. Great staff!!

Wouldnt take my car anywhere else!

Friendly Ford is the best place to take your car for service. Scott is the best! He called me to update me and provide information on my MKX. Let me know prices right away and my car was repaired the same day even though I didn't make an appointment. I wouldn't take my car anywhere else! Thanks Scott!!!

Excellent Customer Servive

Scott was my service rep and made the process painless. He called me to let me know the issue. In two hours he called back to say my car was ready. No charge. Service doesn't get better than that. I won't take my Focus anywhere for service except to Friendly. They're fantastic.s

great experience

KATHY AND ERIC are friendly, accurate and concerned with your problem even a simple oil change. The follow up with a problem is always a concern to them. And they actually care about your satisfaction.

Great!

The staff is so friendly and helpful. I'm always comfortable with this dealer working in my car their very knowledgeable. Keep up the good work team friendly

Remote start

I had remote start and oil change done. A very friendly staff and the vehicle was ready to pick up earlier then expected. Thank you Freindly Ford! I will be back when my vehicle needs service and have recommended you to one of my co workers also.

Great Experience

I have been taking my car to Friendly Ford for several years now and always receive wonderful service. I trust them with my car and know that they will always do their best to take care of me and my vehicle. I will continue to take my car there when service is needed and highly recommend Friendly Ford to everyone.

2013 Explorer Issues

The service to fix some warranty and normal wear and tear items on my 2013 Explorer was very good. I had one item that I was hoping would be a warranty issue but was warned before hand that it might not be and wouldn't know until they got into it Communication and explanation of the consequences was excellent. All it all, a good experience.

Very pleased

I am very pleased with the service I received the other day and will definitely return to Friendly Ford for future needs! Excellent work and friendly atmosphere!

Excellent service

I would like to thank Steve Harvanek and the service guys that helped me out with my truck last week. They did an outstanding job of getting my truck done as I had an very important trip to make. Thanks again Don Grey

verry good service

the bodyshop did exelent work, it was finished on time as promised i will go back to this dealership and recomend it to other people.

oil change and headlamps replacement

They did an excellent job and they were also real polite and helpful with everything I needed with a very friendly attitude. I can't say the same about the rest of the dealerships I've been to but I would definitely do business with Friendly Ford again

Very good service

It was a good experience in that I had an issue with the charging system and battery and they took care of it and am back in service with my car.

Great Dealership

Excellent service department, body shop and overall customer service. Have been coming here for years with both our vehicles and always excellent service by all.

Superior service

The entire staff went well above the normal standard of service. This is a rare dealership that truly personifies the meaning of excellence. They truly care about their customers

Perfect

Scott was so professional and friendly. He got all the work done 20 minutes ahead of time. Always great service and a clean car to boot!

Great service department repair done RIGHT

Scott was very friendly and helpful. My car was fixed on time, at a lower price than the quote and done RIGHT. That is why I bring it to the dealer rather than to a independent shop. Thank you service!

New tires - Ford Edge

Thank you for the great service and experience. We brought our Ford Edge in to get four new tires. Kathy in service was very helpful and informative - a true pleasure to work with. Thank you again and we will be back in for any other service we may need on the vehicle.

Turbo engine problems

All around great service. Very timely. Great customer service and very pleasant. Thank you so much. There is real truth to the name "Friendly Ford". :o)

Grandma's Baby-seat Scare

The maintenance crew and the dealership are all wonderful!! Parts of the seat belt system were not working properly, and I would not be able to babysit or transport my 1-year old grandson the next day if it was not fixed. They solved the problem within hours!! Thank You!!!

Thank You

Thank you for the great experience. I have been going to Fair Oaks Ford since 1988. I needed service on my 2010 Focus. Since I live now in Elk Grove Village, Friendly Ford was much closer. My experience was awesome. Everyone is very friendly, my car runs great now. I was very happy I gave Friendly Ford the opportunity to work on my car and will definitely be back.

Friendly staff

Very friendly staff. I will use this service center again and have recommended them to one of my co workers. I wish I would have purchased my car from this dealer.

Awesome !!!!!

Kathy was great - she helped me get a deduction in the cost of my repairs through Ford and she set up the rental car for me - I didn't have to do anything. I have had nothing but fantastic experiences with Friendly Ford and have already recommended them to several of my friends and family.

Awesome Service!

Unfortunately I bought my Ford at another dealer closer to my house and when I called to schedule an appointment as my Sync Screen wasn't working they told me it was 2 weeks before they could get me in. I called Kathy at Friendly and she was super friendly, knowledgable and helpful! She scheduled me for the next day and even solved a tire issue that I was having. I would recommend Kathy and Friendly Ford to everyone and the next Ford I buy will be from Friendly Ford!

I never write reviews but I was so pleased with the...

I never write reviews but I was so pleased with the service that I received at this dealer that I felt I must make sure it is known.I have a new F150 and was having transmission problems. I went to several dealers and most did not want to even deal with my problem. I was told that I should go back to the dealer where it was purchased, and even that dealer did not want to take on the transmission problem. Matt Yockey at Friendly Ford had to be the most proffessional service person I have dealt with in a long time. He was very knowledgeable and friendly on the phone and took care of all of the problems very timely. His communication throughout the process was great. I will definitley be using this dealer for my service needs in the future and will recommend them to friends and family in the future.

I have bought 3 cars (1 new and 2 used) from this...

I have bought 3 cars (1 new and 2 used) from this dealership and each one has been an excellent experience!Bought 1 new car 3 years ago, bought 1 used car two years ago and 1 used car this year.Friendly Ford is a very reputable and honest dealer. They have many, many repeat customers because of this. I return to the dealership often for routine service.Joe, Eddie, Kidd, Bill and Darryl are all very nice and effect an efficient low pressure sales transaction for their customers. Ania and Eric in the Quick Lane service area are also very friendly and helpful.I have found that all Friendly Ford employees go out of their way to help their customers. I and my family will return to their dealership first every time.

Great dealership. Have been taking our car there for...

Great dealership. Have been taking our car there for almost 2 years to be serviced and we needed a new car. Eddie was very easy to work with and found the car the next day. I will definatley recomend them to anyone who is looking for a new car or service for their car. Rick in the service dept is also the BEST!!

Everyone at the dealership was extremely friendly and...

Everyone at the dealership was extremely friendly and helpful. I originally had an appointment with Dan, but he was called away and Kidd stepped in seamlessly to help me while I waited for Dan to return. Dan was very diligent and worked hard to find the vehicle I really wanted. Anthony was very helpful at the time of sale and made everything very clear and understandable as I was making my final decisions. Overall a great buying experience.