Friendly Chevrolet

Bad Service

This xxxxx Tommy lied about services that were supposed to be rendered, only 1 out of 3 repairs were completed !!!! What makes it bad is that this Dip S LIED and DENIED !! don't purchase anything from these tricksters...

Don't Care

Went to look at a used truck I saw online and was interested in buying it was walking around the lot for about 30 to 45 minutes and nobody approached me to see if I needed help and almost seemed like I was being avoided and every other car I looked at seemed to have some sort of old cups and cans or some sort of trash in it.

stay away

I'm very disappointed with Friendly Chevrolet in Dallas, TX. After purchasing a new fully equipped truck it ended up being wrecked while under there care. We had only had the truck for 5 days, since we cannot return it according to friendly we did request for certain parts to be added since now we were purchased a wrecked truck. They had agreed to the request since it was in there possession when wrecked yet they never put the parts requested and now we have yes a repaired truck that was poorly repaired with bad paint job on it. Our truck after purchased was sitting in the dealership for a month because they were supposedly installing the parts which were all lies come to find out. They requested for us to give them good reviews in exchange for the additional parts as well, which was done and sent. we are very upset not only because we did not receive what we requested but now we have a truck that they could not even do a good repair job on the paint job was done horribly not like we purchased it.

Bad experiance.

Chris Vasquez was my adviser.My rear window wiper blade was messed with. The tech removed it and but it back on wrong. Louis the Service Manager had it fixed . The cover plate is missing and now you can see the bolts. Why did this guy mess with the wiper blade? He knows what he did.

Took care of my issue

I'm happy with the service I received. Had an issue and the service manager took good care of me. He was awesome and very helpful.

Extended Warranty Service to Air Bag Trouble Light

Since Ryan and Louis returned, quality has returned to the Service Advisers Dept. I had stopped going to Friendly over the past year and a half or longer due to problems within the Service Dept....no one would answer the phone or return calls. NO ONE except the operator. Even recently when I called to schedule the extended warranted work (as result of letter received from GM Headquarters), when I stated the prior problems w/Friendly, the Friendly's rep was not actually friendly, even suggested I go elsewhere if I was unhappy., WTH?! I scheduled anyway online, and when I drove up and saw Ryan, I was sooo very happy. So happy to see Ryan re-employed and my service handled like a professional. Finally!

Free gas

Great experience with dealer and customer service, bought a new car and they gave me a satisfied monthly payment with great coverage. Pleasant attention with all the needs I wanted on vehicle and found me a great car to buy.

Service advisor not that great

It all began with my car ending up at the dealership for almost a week. I was told that I would get my car back after the weekend (I dropped it off on a Friday). All I wanted done was the oil change along with all the other services provided with the concierge plus. I was told by other people that it should not take that long to do, if that were the case. Dan told me that the reason it took so long was because of the check engine light diagnostics. So I asked my brother, and he told me there was no code shown on the paper I was given. They lied to me. I kept having to call back rather than Dan calling me to update me on my car. I called him on Monday, and he said it would be done by Tuesday Morning. So I called him on Tuesday, and he said it would be done by Wednesday Morning. I left him voice messages and even called a few times before he finally picked up by Wednesday evening saying that my car is finally ready to be picked up. That is ridiculous that it took that long, but he told me it was "simply because of the busy work load" Umm, I had an appointment though? I also asked if it was okay to have my car run through the machine wash and he told me it should be fine. Well, when I picked up my car, I noticed a long scatch near the gas tank. He is not to be trusted.They also didn't have the right code inputed on my customer copy paper. I would have been charged a little over 60 bucks, even though I have concierge plus (perks of buying a new car at that dealership). After I told them I have concierge plus, one of the ladies at the desk said that I still have to pay because I'm only over 5,000 miles. Of course I'm only over 5,000 miles. I just bought my car there!!! They finally double checked and made sure of everything. I guess the dealership may have had a better rating, but I just did not like my service advisor.

failed service department management and customer retention

For many years I was loyal customer and was very happy with Friendly. About 2 years ago, I needed to replace and engine and mentioned I might be interested in some performance enhancements. I was then introduced to their "performance department" who installed a new corvette engine and supercharger for me. As part of the quote (and this was not cheap) a warranty for 5 years was clearly included. Long story short, the vehicle never ran correctly and spent more time in service than in the shop. Then the engine failed and guess what? the warranty I was sold was apparently not valid as the company "went out of business". Rather than do the right thing and stand by the product and service i paid handsomely for, Friendly is now insisting that I am the one that needs to buy a new engine. I have already had two attorneys review the situation and they are of the opinion that I am in the right and that this is friendly's problem. It's mind boggling that this dealer would rather fight over a engine that costs 6k to replace and alienate a customer who has both spent lots of money on performance enhancements and who also bought a new vehicle from them this past December than step up. By time this is finished, Friendly will most likely spend more in legal fees fighting this than the engine would of cost. Go figure.

HORRIBLE SERVICE DEPARTMENT

Friendly Chevrolet broke the windshield on my 1991 Corvette ZR1. Their stance is "If a vehicle is damaged by their repair personnel, they are not liable for the damages." This is a quote from Cesar who was our service manager. Beware, do not take your vehicle here.

Great Service

I was quick easy and friendly just what I expect from this Dealership.

It was great they had excellent customer service.

The experience I had at friendly Chevrolet was awesome. They helped in all ways to accomplish buying a truck. They are awesome for helping me!

ABSOLUTE, PROMINENT, OUTSTANDING!!

I called friendly Chevrolet a few days before my purchase to inquire about the Chevy Trax. The guy I spoke with was friendly and answered all my question. So I made a appt with him to come that Friday. When I made it, he wasn't there, he had a family emergency. He however had left my name and info with his coworker Abraham. This young man Abraham was very nice. He was personable and listened to any thoughts or concerns I had. He made me feel important and respected. After he steered me toward my NEW ride, he went out of his way and drove MY rental back to Enterprise for me. Now that's what I call SUPERIOR service! My experience at Friendly Chevrolet was awe-inspiring. EVERYONE I came in contact with that day, lived up to the name, FRIENDLY. Thank you ALL!!

Very very Satisfied Customer

I was very pleased with the friendly service I received. I purchased a vehicle in 2002 from Friendly and was very pleased with service and attention to detail, so why not go back to where you received great service.

2015 spark

Friendly service and quick response time at dealership. Had same salesman that sold me a 2011 Silverado regular cab back in 2012. He knew actually what I wanted

great customer service

The salesman that attended to us was very helpful, courteous and had great customer service, the whole atmosphere at the dealership itself was very unique. The name Friendly fits to the entire staff I dealt with at the dealership.

After you purchase the vehicle, service is horrible

Dealership said they would fix a dent that was on my NEW Tahoe. We scheduled an appointment, in which THEY cancelled FOUR times. They tried to cancel again by saying they had no loaner cars for us to use (we live over 2 hours away). They finally fixed it and it looks great, I think if we would have had a different sales person our experience would have been better.

Great Service

Great service! I was nervous on purchasing a car but the sales team made it simple and easy!Great customer service, the sales team just knew how to take care of me and stay within my budget. Thanks Friendly Chevrolet

Easy experience

1st vehicle purchase couldn't have been easier thanks to Michael at Friendly Chevrolet. Made the deal through the Internet and over the phone. Had no complaints and a great overall experience

Great service

Fantastic place to get service work done I will definitely be back for future repairs or to consider a new car purchase

2016 Equinox

Purchased a 2016 Equinox from Scott Stinson on Tuesday January 5th. Very pleasedwith the whole transaction. Personnel at this dealership are very professional. I like the fact you get free oil changes and car washes.

Best prices in DFW

I've shop around the DFW area, at least 6 different dealers, in person, couldn't beat the price Friendly Chevrolet was asking for THX

GREAT SERVICE

I recently purchased a brand new vehicle from this dealership, and the salesman was the best sales person I have encountered in a longtime. They were friendly, opened minded to what I wanted, and not driven by their own ambition. They worked hard to provide me the price I was looking for,( even if it meant a lesser cut for them) the car I wanted, and a peace of mind knowing that, I was getting the best deal around. I strongly recommend this dealership to whoever is looking to purchase a vehicle. You will walk away satisfied with your purchase.

Great Service

The people at Friendly Chevrolet are very helpful and kind. The service is excellent and they get you in and out as fast as possible.

Trading a vehicle

I want to thank Alessandro for everything he did. He went over and beyond to get what I was looking for. Awesome service as well as Mucio finance manager. Thank you for meeting my needs. I would highly recommend this dealership to anyone looking for a vehicle.

excellent services, great people

It was a great experience. Mario was an excellent service rep. Thank you very much for a beautiful car and a wonderful day.

Great Service!!

Isaiah was great. I told him what kind of vehicle I was looking for and he came back with a few options. I truly appreciated the time he took in making sure I walked away with the vehicle that I wanted.

Great service

Quick and very professional would definitely recommend

Great services

I was helped immediately after pulling into the service area. The workers were very nice & helpful. I went to get an oil change & they even washed my car for me.

good service

The only thing I had done was tire replaced because of nail or screw in it. The insurance covered the tire and this time, the air pressure was correct.

Great fast service-they even washed my car!! Love!

Chris in the service center is awesome!! Made everything so easy.

Great Service, Great Dealership

The service department at Friendly goes above and beyond to get the job done. I went in for an oil change and detail and I came out with my Camaro looking brand new! Thank you and Merry Christmas!

Mr Wetzel

Your complete staff worked very hard to make sure my wife and I received everything we asked for and needed.

Great experience!

Loved it all! Answered all my questions and quickly found the perfect car for me!

Impressed

I searched the Internet and found what I was looking for at Friendly. Alexis was great. He answered every question all hours of the night via email.

Great sales staff awrsome facility

A great experience Langley Johnson was a salesperson and the finance guy was awrsome. Thanks

Clean facilities, great service.

I have been a long time customer. The only problem I had on this particular time is I asked the person who helped me to talk to the mechanic about a problem I was having with my vehicle. I don't think he told him or if he did I still had the same problem when I left. But I will take my car back, I know mistakes are going to be made.

Pleased with service

Went in with a diagnosis on the code from Onstar. Had the dealership do a diagnostic fee to determine the codes reading. Gathered cost and determined that I could have the car repaired for a cheaper cost elsewhere. My vehicle is 5 years old, extended warranty had expired. Parts not covered in expired warranty anyways. Pleased to have a loaner car during the time my car was in the shop.

Attorney

it was excellent! Jesse and Nick are the best, thank you.

Friendly Service Dept. Review

I worked with the Service Advisor Nick, which he has been great with following-up and keeping me informed as repairs were made on my vehicle. While the initial issue has been repaired some other issues still need to be resolved, but can't because the issue cannot be duplicated when I bring my vehicle to the service department, which has been very frustrating. Overall Nick has been great as well as the tech Bobby that went on a couple drives with me to see if we could duplicate the issue.

Great service

I loved the atmosphere. The employees where well knowledged and where able to find me a car that fits my needs at a great price.

Great

This dealership offers great deals and helps you get a good deal all of the staff that helped me get my 2015 Chevrolet camero where so kind and help

Service job well done!

After a couple of weeks my car had been stolen and stripped of all its items, which I had to go through all the insurance and getting the car fixed waiting game, my car started to have engine problems. Dropped my car off to Junior Garcia and he was able to make sure I was taken care of. He hooked me up with a rental car and made sure I had his cell number. Instead of me having to call him to track him down on the status of my car, he updated me daily and told me a reasonable time frame that my car would get fixed. He was able to answer all of my questions and was very friendly/polite is helping me through all this process. I will go to Junior every time for all of my service needs.

Awesome Service

Excellent service that goes that extra step. Miguel and Cristian are top notch!

Mechanical issue

I brought my car with the engine light on and the stability tracking system light on as well...the stay with my car for 2 weeks and they every part that have connections with that system until they get with where the problem come from and fixed it...now, my car run like brand new.Until they fixed my car, they gave me a company car to continue with my daily basis duties. The staff was super friendly. They definitely honor their name.

Good experience

No hassle nor any of the back and forth--"let me go talk to my manager" stuff. Alex was straightforward and professional. wouldn't hesitate to work with him again

Great service

This was my first car buying experience and things were a little Rocky at first, but once we found what I was looking for it worked out. I've enjoyed my car and really am happy that it fits in my budget.

Friendly Service at Friendly Chevrolet

Thanks Nick for working with me on getting my Volt fixed!

Great service

Friendly services all my questions was answered which made my overall purchase experience great highly recommend people to buy here plenty cars to choose from will buy here again

Great Service

Robert was great. As usual, the process was easy and the free loaner car is always a great deal.

Clean facility

Great employees and excellent service. .This is my first new car that I bought...Thanks Friendly Chevrolet for making my Christmas,come early. ...

Totally blown away

Customer service is number one when it come to purchasing. Friendly Chevelot didn't make me feel like I was just money. My salesman Mr. Joey Rhoden and Damian Alvarez my experience memorable. The word friendly definitely fits the name. I would highly recommend them to anyone. Thanks for the awesome experience.

Excellent Service

There was no hassle on getting a new vehicle .. I got my dream car (2015 Camaro )..Christmas came early !!! Thanks for quick service and friendly environment ..Keep it up !!!!

Great and Friendly "Friendly Chevrolet"

Not perfect but very close. First the Friendly Chevrolet itself was impressive. Staff very friendly. Our salesman Jeffery Blake will get you the best deal available. And yes the 72 month 0% APR through GM is real and available because we got it. Now for some negative. We arrived at around 10:30 am on a Wednesday. We drove off the lot with a new 2015 Silverado High Country at about 5:00. We said yes to the deal at 12:30 then went to lunch. I asked how long to get the truck cleaned up and everything else to get ready. Someone said 2:30 would be good. We left and ate lunch and were back at 2:30. The truck was ready. The paperwork not so much. I had previously filled out the credit app online a couple of days ahead of time. So finally after an hour and half they called us back to sign the paperwork. 3 1/2 hours is too long to get paperwork ready. I guess if I wouldn't have to have waited so long in between our saying yes to the deal and driving off the lot I would have probably given more Stars. Also would like to think the Sweet girl who helped with the Onstar and electronic stuff and to Brett Morris who made our day there a pleasant experience.

returning customer

everybody was extremely friendly and patient and informative

The Great Friendly Chevrolet Dealership

Not perfect but very close. First the Friendly Chevrolet itself was impressive. Staff very friendly. Our salesman Jeffery Blake will get you the best deal available. And yes the 72 month 0% APR through GM is real and available because we got it. Now for some negative. We arrived at around 10:30 am on a Wednesday. We drove off the lot with a new 2015 Silverado High Country at about 5:00. We said yes to the deal at 12:30 then went to lunch. I asked how long to get the truck cleaned up and everything else to get ready. Someone said 2:30 would be good. We left and ate lunch and were back at 2:30. The truck was ready. The paperwork not so much. I had previously filled out the credit app online a couple of days ahead of time. So finally after an hour and half they called us back to sign the paperwork. 3 1/2 hours is too long to get paperwork ready. I guess if I wouldn't have to have waited so long in between our saying yes to the deal and driving off the lot I would have probably given more Stars. Also would like to think the Sweet girl who helped with the Onstar and electronic stuff and to Brett Morris who made our day there a pleasant experience.

Great Sales Team and Management

Sales manager was able to get me into the right vehicle quickly and efficiently with little to no time wasted.

Great Experience!!!

Great experience from the beginning to the end. All persons involved went over and beyond anything I would have expected. The entire staff did a superb job in placing me in the vehicle of my choice. WELL DONE to Friendly Chevrolet.P.S. I like the new vehicle also.

2015 Chevrolet Silverado interval service.

great service dept, no hassles and great staff. wait time was minimal.

A Wonderful Experience

Langley Johnson was my sales representative. He was very polite and courteous. I would definitely recommend friends and others to him and the dealership. I purchased a 2015 Chevy Malibu. My car buying experience was wonderful because it was hassle free and no pressure. I am happy with my purchase. I thank Friendly Chevrolet for having the Black Friday sale (on a Wednesday).

Poor service

These people will do anything not to fix your car under warranty. The problem with my Malibu was that the rain would fill the trunk storage area. They determined it was from an "unknown accident at the grocery store" while my brand new car had no visible outside dents so I made a $500.00 insurance claim just to get this problem fixed. After the 3rd time with the same problem they determined it wasn't from the "invisible accident" they thought it was in the first place and warranty will cover it. This is ridiculous they made me spend extra money that I didn't expect and didn't have, and on top of that I filled an unnecessary insurance claim.

Great service

The service was thorough and timely and they gave me a loaner that was similar to my vehicle instead of a much lower quality car.

Great Experience!

Great experience! Cost of ownership is very low. In addition to getting a oil change and initial service, the service rep show me two filters that needed to be replaced. They didn't just tell me they needed to be change, they showed them to me. I like that!!!

Purchase new car

They are accommodating and very attentive to needs. Awesome people. Best communication and approachable. Trustworthy and reliable. Always updates you with every transaction . Definitely recommend

Amazingcrew

It was an amazing journey,after long 6 hours drive they made it feel worthwhile. Very friendly, stick by their name and very accompdating

Awesome service

Michael was awesome. Definitely will come back next year

Fast Service

I loved how even though Jake wasn't there. Other associates were informed about what I was looking for and let me know what works best for me.

Fast Great Service

I came for an oil change with no appointment and my car was taken care of in 30 mins!! Fast and reliable thank you!

Great service

My problem involved a faulty part that was on national back order. I was told the part could take up to three weeks to come in. The part came in in less than a week and was installed in less than a couple hours dispite what I'm sure was a large influx of pre thanksgiving oil changes. Thanks Nick.

Great service

People are nice and helpful. They make sure all my questions are answered.

Top notch service

First time there and I had an awesome experience! I've never had a brand new car till now. I would definitely recommend this dealership!

All cars purchased from Friendly

John Ballard and the Friendly staff always go above and beyond to ensure their customers are well taken care of. Thank you for all you do!

Great service.

In and out before I could finish my coffee. Chris was very friendly and knowledgable.

Great Service

I went in to get an oil change. I hoped I would be there for no more than an hour but it was super busy. They quoted me 2 1/2 hour wait, which I figured was fine, however, I was very pleased that they had me out the door an our earlier! Good job!!

Prompt Service, Friendly Employees

Robert was a great employee to work with. He identified my problem and explained what was wrong. He also explained how I can prevent it from happening in the future and even recommended regular products I can add to my car to get better performance. He was great and I appreciate his hard work.

Still love Friendly Chevrolet!!!!

My experience overall was great. I wish the tire that was needed for my car would have been in stock so that my car didn't have to be kept from Friday until the following Monday but it was ready on the day they said it would be.

Great service guys and gals

You are the nicest Chevy dealer I'ver ever been too. Everyone should know about the high performance motor build if you buy a ZO6 corvette. Building your own motor at the factory is awesome.

great place

I had a great sales person he was very helpful and friendly .If your looking for great service go to Friendly Chevy and ask for Mark Mingo the best sales person there

Great Customer Service! Love this dealership!

Ozzy O. Is the best! He always takes care of my needs no matter what they may be! Great customer service with Friendly Chevy, never had a bad experience. Highly recommended!!

Friendly name suits you

I have never had an easier experience buying a new car. Everyone at your dealership was friendly, helpful and knowledgeable. I arrived at 11:00 a.m. and by 3:30 that afternoon, I was heading home in my brand new car! And my salesman, Jimmie Crenshaw, bought us lunch too! The Friendly name suits your dealership very well.

Fast and Easy Car buying Experience

The process was very fast from picking out my truck to finance.

Great service

My dashbord cracked on my silverado. Took it in for repair and got an amazing experience by my advisor.

Great service

Came in for my first oil change and JR explained the program a little more as well as when I should bring my car in. Everyone was very nice.

New vehicle purchase.

This was a great experience from start to finish. Joey Rhoden did a superb job in showing all of the vehicles we were considering and assisted us to the max. This was by far the greatest car purchase experience I have had. "ROLL TIDE".

MARTY HERRERA

GREAT SERVICE TOP NOTCH!! OZZY AND THE BODY SHOP DEPT WERE AWESOME!

Awesome Customer Service

I went in for a recall on the ignition switch in my 2005 Chevy Cobalt, the staff was very friendly and the service was terrific. It didn't take as long as I thought it would because they were really busy, and I was shocked when I found out that my new keys also worked in my trunk lock because I thought I was going to have two different keys for the ignition and the trunk. (WOW) I couldn't have asked for more! ***** to all of the staff.

Friendly service

The staff at Friendly Chevrolet were great! I just moved to Texas and my vehicle didn't pass inspection so I brought it here. I was nervous because I had never been here before. It turned out to be a great experience and everyone was very nice and willing to explain everything they had done to my car.

Alternate Universe??

Bought a new 2015 Chevy Spark 2LT Labor Day. This is a high-volume dealership I had no experience with. Chevy was offering incentives + 0% financing for up to 60 months (for qualified buyers). I was greeted by a salesman (Jorge) & after a test drive we went into the showroom (chaotic) to negotiate. This went easily as I had done my homework...2 different "sales managers" did the actual negotiations (at different times) while Jorge observed. Trouble began talking "trade in value" for my vehicle. We agreed upon a value but Jorge was called away & returned with another "sales manager" who introduced himself & explained they'd made a "mistake" & the "real" offer was much lower. They said another vehicle was being valued at the same time & they'd crisscrossed the values. Eventually we came to an agreement. We agreed to a value on the Spark, a value on my trade & the financing (they had already checked my credit) including I qualified for 0% financing. Based on those figures, I was asked to sign & initial a hand-written quote indicating I would "purchase that day...that vehicle". I've never been asked to do that at any dealership before and it just felt shady. I sat & waited to be called to the Finance Dept.. The finance guy was professional & polite but clearly his job is to get you to purchase (knowingly or unknowingly?) extra packages such as an extended warranty, "protectant/sealant", door ding/window crack" insurance policies, tire replacement, etc... I screwed up by not checking my finance rate BEFORE I signed the paperwork. I verbally agreed to 0% financing for 60 months. I was told by the salesperson AND the "sales manager" I "qualified" and signed the hand written agreement to it. That evening at home when I sat down and looked everything over I found my finance rate MUCH higher which meant I paid more for the vehicle (than what I agreed to). I remain pissed off about this. I saw no point in going back to the dealer to debate as I'm certain their response would be "you should have looked it over better before you signed.". This one deed ruined any chance of Friendly ever seeing me as a "repeat" customer and we're actually less than a year away from replacing our 2007 Accord. If the finance guy would have said "I know we initially said you qualified, (and explained why) but you don't" I would have accepted that and renegotiated or walked. But, he didn't. Kudos to Marisa in the concierge dept.. She was helpful, patient & professional setting up my Chevy My-Link apps. I could write a book on what happened "after-the sale" but won't...much...The car has been in the shop approximately 25 (primarily waiting on parts) of the 60 days since I purchased it. 4 service visits and counting in less than 2 months. I never got it off the lot the first day. A power steering sensor went out as I was sitting with the concierge going over Chevy My-Link. 26 miles on the odo. A warped door panel has been replaced. A door lock mechanism has been replaced. AC vents replaced. A brand new car. I need to bring it back again for a rattling dash speaker grill but I've had a hit & miss experience with the service department that's left me weary of doing so. A good service advisor but setting up appointments has been a lesson in futility with a lack of follow up on their part (scheduling) or being told they "have no record" of my making an appointment. The on-line service appointment scheduler is useless. You may or may not get a response. Best to call. The service bay is as chaotic if not more as the showroom. I get periodic generic (system generated?) emails from random "sales managers" asking how my experience has been but when I respond with critical detail, I get no response back. Their employees seem preoccupied with "survey" scores. The problem is the surveys relate to the folks I have no issues with! My frustration isn't with the salesperson or service advisor. It's overall customer service, the Finance Dept., Sales Management and Service PROCESS(ES). I have more to say about my overall experience some good, some bad but....I won't. For what happened in the finance dept. alone I cannot recommend this dealership. The "Concierge" Service seems more a way of keeping you coming to this dealership for service past your basic Chevy warranty. I've actually started researching other area Chevy dealerships to take it to for warranty service just so I won't have to deal with the frustrations I've experienced at Friendly. Jorge, Marvin and especially Marisa seem on-the-ball but my overall experience has been disappointing...the finance department's tactics (and I suspect management endorses this behavior) ruined their reputation with me. I saw a banner add on-line from Friendly that says "Because You Deserve Better!". I sure do. We all do.

Great deal, had the vehicle I wanted!

Jeff Blake was great to deal with. A straight shooter who made the deal happen!

AMAZING SERVICE!!!

Everyone was so helpful and joyful during the process of buying my brand new Chevrolet Malibu! I would definitely recommend Friendly Chevrolet!!! Charles Shipp, Joey Rhoden, and Bret Morris made my car buying experience easy and fast! I am very happy with my purchase!

First Service of my Suburban

I went there for the first service of my suburban, and it was an awesome experience.

Great overall buying experience

Mario Vallejo, my salesman and Steve Fly provided the perfect buying experience! I will recommend to anyone needing a new Chevy! Go see the guys at Friendly!

Great Body Shop; Excellent Service

The body shop intake process was excellent. Linda was very knowledgeable and helpful, she made the process a breeze, from taking my truck to getting me into a rental. Would definitely recommend this dealership for all your shop needs.

house of chev's

Monday 10/26 came in to dealership to buy a truck and I did. Came back on 10/29 to buy my wife a suv . All the salesman was so kind and friendly but one salesman stood out, Mr.Mingo sold me and my wife our car. Thanks Mr. Mingo the Greatest Salesman..

Great customer service

The service man was very helpful and informative. Car was completed in a timely manner.

Great Service, great facilites

I am very satisfied with the service that your Team provides and the Service Advisor I have, Robert Bales, is awesome. He is very knowledgeable about the services that are needed and recommended for my car and works with me to get these completed. The Team there at Friendly Chevrolet are very professional and courteous as well and that is something that you should be proud of!

Great sales staff

I purchased a 2015 Silverado from Jeff Blake because he was recommended to me by my step father who purchased a truck from him in August. Jeff worked with me to find the exact truck and deal I wanted and I would highly recommend him to friends and family members.

Great Service

I called Cesar in the service department on Friday evening and asked when was the last time he replaced my battery, he looked it up & gave me info. He asked was everything ok, I told him what was going on with my truck, he told me to bring it in to him Saturday morning. I had to work, but got there as soon as I could. As ALWAYS Cesar took care of me with A+ customer service, the guys had me out of there in an hour. I have always gotten good service at friendly, but I get excellent service from Cesar

Friendly service

Easy and fast process. Was in and out with my new vehicle in very little time. Would recommend this dealership to my friends and family.

Another great experience

Mr Mark Mingo continues to make the car buying experience as stress free as possible. I purchased my wife's Impala a few months ago and decided to purchase my new truck at Friendly Chevrolet because of my excellent experience.

Great service dept, typical sales exp,

The sales experience was exactly what you would expect, what everyone expects, when they go into a dealership to buy a car. Lots of back and forth, lots of "how do these numbers look to you" - finally told the salesman -- come back with the numbers we told you were okay, or we go home. So we got what we were looking for eventually.Service experience has been phenomenal -- fantastic people, excellent customer service, ALWAYS do exactly what they say when they say.Finance department is less than responsive. Refinanced my truck and have been trying for more than a week -- 5 voicemails, multiple emails -- to get to speak to someone about reimbursing GAP coverage, but cannot get the common courtesy of a return phone call.

Great working with them.

I wrote down the price I wanted, and Alex worked really hard to get to that price. They did a really good job. The manager and Alex worked hand-in-hand to get me the best deal. I'm even getting a little money back, thanks to Alex. It was a good experience.

Easiest purchase of a new vehicle ever!

It was a pleasure working with Mr Crenshaw. This was the second vehicle I purchased with him. He is the only salesperson I've ever enjoyed working with. I hope he's still there in another five years when I return.

Fast, quality service

The back window of my Tahoe was shattered by my yard men. As soon as I drove up to Friendly, I was greeted by two men who were very understanding and knowledgable of my options. They quickly let me know that I could have my window replaced while I waited...and it took less than an hour! Great customer service and car service!

Great service and time

Yolanda took care of me the entire time. I really appreciated her knowledge and willingness to answer my questions. The estimated time was accurate which I appreciated. I appreciated her updates on my service. She has great customer service. Overall, I had a great experience.

Customer

As always, your dealership is top notch!!! Unfortunately, I have other vehicles that are not Chevrolet and I have never received the exceptional service that I have with Friendly! From the initial phone call to the waiting room and out the door, I received a level of customer service that you just do not see any more. Cesar, was my go to person when I arrived and as usual he assured me that I would be taken care of. He was on point with answering any question that I had and took care of my need expediently! I can not say enough about my experience. Each time I am amazed even though I know I shouldn't be! Keep up the good service that you ALWAYS provide and I WILL be back.

New Tahoe

Very friendly dealership that has eager and able employees. Willing to work with the customer and hassle or pressure you. Great experience and I'm sure I will return.

Great People

I love the fact you guys are true to the name, Friendly. It is always a pleasure dealing with you guys. Only problem was they didn't put the air cap back on my tire after they fixed it.

Life savers

Have had a rough few months dealing with a loss and then my car troubles went to 3 different dealerships Came desperate to find answers to my car Chris and everyone werevery attentive and helpful bless you all been 2 weeks and no problems what so ever-cynthia Hdz

Great salesman

This has been the fourth vehicle that we have bought from you and the experience has been good very good

Great Job

Outstanding C.S. Nick is a class act when it comes to Customer Service

Easy Buying Process

Alex was great! Everyone was friendly and the finance department was awesome to work with.Thanks!

Great job and friendly

TJ did a great job keeping me informed on my repair.

Five Star Dealership - Top Ranked

My sales person (Jeffrey Blake) went above and beyond to assist me with my needs. I explained to him upfront what I wanted; made him aware I had already filled out my credit app; advised him to check with finance before I even drove down to the dealership (didn't want to waste anyone's time - especially mine). He did all the leg work informed me I was approved. He asked what color did I want. By the time I got to the dealership Jeffrey had my car waiting (the exact color I wanted). Brandon had my finance plan done - piece of cake. This has been the easiest car buying experience I have ever had. Overall, just an awesome experience.

;Great Service

I always get excellent service. ;Always come here when I need any kind of service

Another great buying experience

I went in for service and ended up buying a new car and trading in the old one. I never felt pressured and the whole experience was great!

Excellent Service

I did the shop click and drive, and I was done with in an hour.

Great Friendly Service at Friendly!

Always great assistance with my service advisor Nick and always friendly at Friendly! Keeps me updated on my status of my car!

Great Saturday experience

All good; appreciate the Saturday afternoon hours . . . and football games on the TVs

Couldn't have been better.

I didn't have an appointment, because I was having unexpected car trouble: battery failure. However, I was worked in very quickly, and the battery and cable were replaced under warranty. It's hard to image how it could have worked any better or more smoothly. Also, Chevrolet Roadside Assistance came out to give me a jump start so I could take the car to the dealership, and that was free, very quick and totally cool too.

wonderful service

The person who work on my car was very professional and helpful. He provided me with the information I needed to make an informed decision on the repair needed and so far my car is working great. Thank you very much for all you did.

Awesome Sauce!

Everyone was friendly and helpful gave me the car I wanted without trying to talk me into something else.

Janderson

The service advisor "Robert" was the best I've ever experienced at Friendly thus far.

Mr. Greg

Great experience, very professional sales and walk through of the features on the new truck

Great customer service

Went in for a used car and came out with a brand new car, it was a great experience the dealership gave me all the time and helped to meet my payment

A Dealership that lives up to thier name...

Alex was very Knowledgeable and very Friendly. He helped us get the Truck we wanted at the price we wanted and ha made sure that everything is still the way we wanted it. This is the second truck I have purchased from this Dealership and they live up to their name of Friendly...

Disappointment followed by disappointment!!!

This was by far THE WORST experience I have ever had with a dealership! I purchased a used vehicle on July 2, 2015 and to this day have only driven it for a little over 30 days due to continual mechanical problems. Now, I have been advised that 3 of the 4 tires are bad on the vehicle and that it is "unsafe" to drive. I have been in contact with the owner, Mark Eddins, and the GSM, Steve Fly; however, there has been no resolve. I feel very cheated and extremely disappointed. I do not advise anyone to do business with this dealership.

Satisfied buyer

Very promptly response. Worth using this facility.

Service Far Beyond Expectations

The sales associate who helped facilitate my transaction, Brent Nickelson, went above and beyond his normal duties to make sure I had the optimal experience with Friendly Chevrolet. I had a flat tire from a screw when I got home the evening of my purchase, presumably from the construction on the new garage at the dealership, and Brent drove across town during rushhour on a Friday to help air up the tire and ensure I made it to a tire shop to get it patched. Then he made sure I got a new tire at Friendly the following Monday. Brent did a great job and deserves recognition for his service. David Brock

Great Place

The sales person I dealt with was not pushy and very helpful he did exactly what I needed. I was not pressured to get a car and the finance staff was wonderful. I will go back when I decide to get another car.T.G.

Lady luck

Every time that I have had service done on my vehicle, I have been taken care in an expedient manner. I was met in the bay by a young lady and she saw to my needs at once. She also sought me out to inform me that when I reached 15,000 miles that I would need a front end alignment. They got the work done and a car wash extremely fast time. Thank you for keeping my car in top notch condition. I plan on keeping the vehicle for a long time.

Great Salesman!

Danny Lopez was very helpful and made the process very smooth. I really love my purchase!

Great Service/Experience

I loved Friendly they have a great sales agents and also finance depart. My salesman Vicente was really helpful and would definitely recommend to everyone.

Happy birthday to me!

I was pre approved through capitalone, however something went wrong with it but the finance department got me a better deal at a lower rate. Love my new Chevy!!!

Excellent Service

The staff was very helpful and they answered all the questions I had. The fuze repair that was done on my car was a success and they made sure their wasn't a leak. I was completely satisfied with the service.

Great Service

John and Rich did an excellent job making sure my vehicle was repaired properly and at the time they promised!

An Established Dealer with Friendly People

This was my first vehicle service at Friendly. All people were courteous and helpful. The pricing estimates were explained to me, to my satisfaction, and I was happy with the price paid for the work performed. Nothing was amiss afterward.

Great Service, clean facilities

Your Service Advisor, Robert Bales, is very knowledgeable of the services that are provided from Friendly Chevrolet and very helpful in making sure everything is taken care of with my vehicle. I want to leave a Service center knowing that I will not have to worry about anything going wrong with my vehicle. Everyone was very helpful and friendly. I am glad we still have a company that still cares about their customers as much as Friendly Chevrolet does.

Architect and Friendly Chevrolet Service Customer

The service on my 1999 Yukon was excellent. But that is what I have come to expect. Several years ago when the vehicle only had 170,000 +/- miles, Friendly Service was able to identify and repair an intermittent problem that had eluded several previous repair shops. I'm now over 300,000 miles and going strong. I have now worked with several Service Advisors at Friendly, all of them excellent. Chris Vasquez is the most recent and he continues the trend. Eventually, I will trade for a new Suburban, Tahoe or Traverse...and that will be at Friendly. Thanks for the professional care.

Great services

Because we moved to Dallas from abroad we were kind of 'special' to buy a car and Friendly chevrolet did everything in there abilities to get us the best rate on the car we wanted.they also kept our car on the lot while we were unable to park it at our house.

GREAT DEALERSHIP

I purchased my Brilliant Blue Trax on Labor Day 9/7/15, with the help of Michael, Alessandro, Daniel, Marisa, and Brandon. Had to return it on Tuesday 9/8/15 engine light came on and stayed on. Was there bright and early, received loaner and reassured about service for problem. Monday (9/7/15) night contacted Marisa via text updated her and was reassured by her my concerns would be addressed and taken care of. I was very upset at first, but after her responding to reassure me I felt confident my needs would be taken care of promptly and efficiently. It took a few days for the work to be completed, but I was taken care of by The Concierge Service. I am a customer for life now. I will send as many new customers your way as possible. Thank You Friendly Chevrolet

Professional, No high pressure sales tactics

My husband and I are very pleased with our vehicle buying experience. Everyone was friendly and professional and we are most appreciative that there were no high pressure sales tactics.

Great customer service, and a nice clean facility.

My experience was really a pleasant one. Marvin was easy to work with and explained everything in detail really well. He kept me updated and followed up with everything that they were doing. Really the best service that I've experienced at Friendly so far. I will ask for him every time I need service there from now on. Keep up the great work Marvin!

great service

2nd time i get a vehicle here....great people really work with you

They Stand By Thier Word

I called & spoke with the concierge, Anabelle, on Saturday. She checked with, Marvin, service advisor; for service quote. I came in Monday for the service that I asked about. Another service advisor gave me a quote greater than Marvin did. I asked for Marvin, who confirmed the original quote given to me; so I agreed to the service. Once the service was completed, concierge Francisca attempted to check my service ticket out. However, the incorrect amount was on the ticket. Francisca proceeded to contact the necessary people to correct the error. I was pleased with everybody's effort to make my situation right. Nobody is perfect. Situations are not always perfect. What I appreciate most is that the workers at the dealership made the effort to stand by the word they gave to me. Anabelle, Marvin, & Francisca should be commended for reinforcing the faith that my family has with your dealership. We look forward to doing business again, & we will definitely recommend your dealership to friends & family.

Very accomodating!

The dealership was very accomodating with my first car purchase and was kind enough to be to very thorough with the process as well! I will most definitely refer Friendly Chevrolet to friends and family!

great services

It was great and they were very helpful, highly recommended

Awesome Dealership Terrific Salesforce happy me

I was COMPLETELY apprehensive about purchasing a new car. I hated the thought of the whole ordeal and voiced my coven to my Salesperson. My experience was So positive that i am gladly sharing my experience and recommending my salesman and the dealership to anyone that is in the market..Everyone that I came into contact with was friendly and helpful during my process. I LOVE MY NEW MALIBU...THANKS BINKY AND FRIENDLY CHEVROLET..ILL SEE YOU IN ABOUT 4 YEARS.

Great service

I have been part of Friendly Chevrolet since 2007 and I have never had any problems, it's been awhile since I have gotten either one of my cars serviced there. On this situation my son's car had the battery light coming on and I wasn't sure if it was still under warranty. When I called it was but the problem was they were booked out for a couple of weeks and I only had a couple of days cause my son had to report his 1st time to college in North Carolina. I wasn't sure what I was going to do because I really didn't have money to pay for it out of pocket, we called around and no other Chevrolet had an opening. I called and left a message for the manager Tony and he called me back and I stated to him "I know you don't know and you don't owe me any favors but I am going to ask for a big one" I explained to him my situation and he said I would love to help get your son to college bring the car in and we will look into it. That just took some much of my plate. He had Johnathan help us once we got there, Johnathan was amazing in getting back to us and reporting anything that needed to be done. What I loved about the service is that Tony and Johnathan addressed my son as an adult and commended my son for his accomplishments. Great experience I have ever had from this team..... Thank you soooo much for all your help. Update on my son, we made it safe after a 17 hour drive and he is doing well. Track season should being in December. Thank you again,Dolores L

Great service, friendly employees

I took my car for an oil change. Very friendly from the time I arrived and did not have to wait long.

Great service/fair pricing

Your Service Advisor Johnathan Hankins went above & beyond in assisting me with my recent Equinox hub bearing repair. Unfortunately the hub bearing has been a repeat problem with the Chevy Equinox...and I appreciate Johanthan's and Friendly Chevrolet's efforts in assisting me with the repair & pricing on this issue.

Service Feedback

Service Advisor was courteous, friendly, informative, helpful and so much more. Thank you for everything!

Exceptional service and experience

Friendly had the exact vehicle I wanted and the service was incredible. The comforts of the dealership such as a food bar, sitting areas, restrooms, etc. also made the visit a very pleasant experience. I really appreciate the attention we received from everyone there and the manner in which we were treated. Everyone was extremely nice and accommodating. We would definitely recommend Friendly Chevrolet to anyone. In fact, we purchased our car there because a couple of years earlier, Friendly was able to help us with a previous problematic vehicle that other dealerships were either unable or unwilling to help us out with.

Office Manager

CONSISTENT superb customer service!! Thank you for ALWAYS taking care of me!

Great Service

Great service and I was given a loaner so I could get around. I really can't ask for much more than that. My service adviser Robert Bales is a great asset to your team. Thanks for taking care of me,

Marvin is great

Marvin was great got my service on time as promised. Really the best service I've had since I bought the car

All good

I'm very happy with the services my daugther is a customer now she purchased a 2015 Tack last week

Awesome Experience!

Friendly staff, great financing department. Found me the best deal and best rate. Very satisfied.

The most horrible car buying and service repair experience I

I noticed friendly Chevrolet dropped the ball on my deal March of 2015, on a 2015 zo6 I ordered in Dec of 2014, I patiently waited for a Vin number for this car for financial purpose never happened called the dealership every two weeks look for my Vin number information, it got so bad my credit union start calling me asking me Mr Davis we need your Vin and a buyer order to get your loan aproved ,with no help out of the dealership friendly Chevrolet, so I got in touch with a retired corvette plant manager Mr cooksey who referred me to the new plant manager Thu email he asked me for my order number he pulled my order he stated to me friendly Chevrolet never push my order threw, I emailed this to my salesman at friendly Chevrolet the next week I got my Vin number, my car was shipped that 3rd week from Kentucky, my outlook of this experience with friendly Chevrolet they didn't think a African American could purchase a $107,520 corvette so they kept putting my order behind, after all that we got in finance I had a cashier check for $98,960 and a $ 10,000 personal check they tried to charge me fees that I wasn't going to pay, so I asked for my check to be returned to me while I was still in the financial office,they refunded those charges back to me, but tried to steal money on my trade, they paid my trade off, but not the price we negotiate it $1,000 short, they stated to me it was in the deal, they couldn't show me where it was in the deal, so they had to refund the money to me, the same day I purchase 2 cars a 2015 ltz impala new, the service department F up my impala rear deck lid by mounting a spoiler incorrect, now they are trying patch it up to get by With their mess up,I contacted GM no help now I'm going to BBB,the deck lid need to be replaced, the dealership owners smart mouth assistance stated to that wasn't going to happen, so basically they are telling me I gotta live with it, never again will I do business with this dealership again, you spend a $150 000 and they treat you like xxxx, please people beware of this dealership, they will stick a knife in your back and turn it hard, the owner don't have the nuts to call and make things right, the people that are running his business are stupid, rude and short with customers and don't give a dam customers, if you buy from this dealership dot ur eyes and cross ur T's they will screw you if you blink.

Happy With Friendly

I brought my car in without an appointment. The car would not start due to an electrical problem(I was stranded). I was given a loaner even on this short notice. I got my car back faster than I expected and was happy with the experience.

excellant service

The waiting room seats are extremely comfortable and my vehicle was ready in one hour as i was told excellent concierge service

Great service

It was wonderful and my family loved it. Bc friendly is the original dealer of my mom and dad they bought a '74 nova and well due to finances and dad moving on with our Heavenly Father rest in peace dad. Mom was tickled pink when she saw the name of the dealership on the plate covers

ForGotten Parts

When my tire pressure was check , the mechanic forgot to placed the cap back on . I notice it was missing yesterday .

Outstanding customer service!

Everyone at Friendly Chevrolet treated us like royalty and made the car buying experience so pleasant! Our Sales Rep, Daniel, was top notch and his customer service to us was outstanding. We would recommend Friendly Chevrolet and Daniel to anyone and everyone who is looking to buy a vehicle!

Happy Customer

The easiest time I have ever had buying a car. I was greeted, we searched for THE car, taken for a test drive, and shown to Finance to purchase my new Camaro.

Great service

Mario was a great person to work with. He was very prompted and didn't try to sell me something other than what I asked for. This makes the second time I have purchased a vehicle from Friendly. I will keep coming back every time. I live pretty far away and drive by many other dealer ships to get to Friendly. But is worth the drive !!!

Survey

Finance takes too long. I waited almost 3 hours to see someone in Finance.

Very Pleased with service

Yolanda & Robert the service technicians that greeted me when I pull up was pleasant. They asked the reason for my visit, then recommended services that would be more appropriate for the number of miles that was on my vehicle. Their recommendation not only saved me money but they were Right! My vehicle is running better and I have already told a couple of my friends that Friendly is the only place that I will take my car for maintenance. Sincerely Very Pleased

Looking to the Future!

I have to admit, for a while there I was really concerned about the loss of Louis Labarbara. I have been a customer of Friendly for over 25 years, dating back to Inwood & Lemmon. The previous three or four times I have been there for service had been nothing less than a nightmare. But this most recent time things seems to have gotten back on track. The repair was its usual efficient, fair and yes... friendly. I am most proud however, to see that Friendly has promoted a young lady named Natalie Ortiz to a better position. Natalie was always sharp and friendly at the service desk. To see her walk by looking all professional really gave me a good feel for Friendly. She carried herself with pride and it made me feel like Friendly also deserved respect. I believe that promoting hard work from within develops the company and looks to the future. Good job!

2015 Malibu

I can just say that the people at Friendly Chevrolet really are friendly! Buying a car can be intimidating but the process at Friendly is so painless I will be a customer for life.

Good Service

My experience with this dealership as been good so far. The only inconvenience that I have experienced is the wait time for services performed on my vehicle. Even a simple oil change takes over an hour to complete.

Great Experience

Nate solicited my business and executed flawlessly on the sale

Amazing service!

I am a first time new car buyer and I was a little nervous about it. The team at friendly Chevrolet made that experience very easy for me with their excellent customer service and patience. I personally worked with Mr Crenshaw and he was outstanding! One of the best salesmen I've seen in a while.

great service

Great location and great sale rep. He just show me the car and I love it

Great service, very helpful

This was my first time buying a car and I thought it was going to be very stressful but it was actually pretty simple thanks to the help of my sales man Joel Vega. I'm definitely buying my next car here again and I'll definitely recommend family and friends to purchase a car here. I'm very satisfied.

Friendly Cheverlet is really friendly

At Friendly it was a great experience for me everyone was nice. They took care of me really good. My sales person got me exactly where I wanted to be payment wise. Its a nice facility and clean.

2015 Impala

Great experience for my family and I, staff was friendly and very professional. We got the car we wanted and my wife is happy and she loves her 2015 Chevy Impala!

Great experience

My experience was welcoming and easy. Despite the large amount of customers, I was served as if I was the only one there. Any problems were quickly addressed with the intent of full satisfaction.

fast service

The work was done in a timely manner and everything is garanteed . Thank you.

Always friendly to the customers.

My experience was wonderful as usual. The only problem I experienced this time was the wait time in between waiting on my vehicle. No one informed me on the wait time or even checked back by to let me know anything.

Great service and staff was friendly!

Everyone had great team effort. The salesman, Nam Nguyen was very helpful, listened to my needs, and got me what I asked for.

Great Service and Buying experience

Great customer service. Very friendly, helpful and knowledgable. Awesome communication. I recommend if your looking for a vehicle out of state or in TX, to come to to Friendly Chevrolet in Dallas, TX.

Friendly Chevy is awesome!

Purchase was made easy and fast. Happy will purchase over all!

Monica Garcia/buyer

Your employees were very attentive and friendly. Not to mention the best deal in town. We shopped around!

Great Service Always Guarenteed