Friendly Acura Of Middletown

Friendly Staff

Joseph Gil was recommended to me by a former coworker. Joe was great to deal with and responded to my questions quickly and accurately. I can honestly say this was the easiest car buying experience I have ever had. The lease was great, my trade in was fair, and I felt Joe and the dealership went out of its way to make the experience comfortable. This is my second Acura and look forward in the future to getting another. I would definitely recommend Joe to friends and family if they were looking to buy a car. DB

Excellent

FRIENDLY ACURAJoseph Gil was recommended to me by a former coworker. Joe was great to deal with and responded to my questions quickly and accurately. I can honestly say this was the easiest car buying experience I have ever had. The lease was great, my trade in was fair, and I felt Joe and the dealership went out of its way to make the experience comfortable. This is my second Acura and look forward in the future to getting another. I would definitely recommend Joe to friends and family if they were looking to buy a car. DB

Great Service

The sales representatives at friendly acura are both very polite & patient. They work diligently and focus on "customer first" which was a nice change from my other experiences. also, THIS IS A GREAT PLACE TO GET YOUR CAR FIXED! Fair, honest, and throughly explained things to me. They're great!

Right Car - Right Price - Right Place!

I was searching for a nice Acura TL for our grandson on the net & after seeing a few cars in NJ & the Bronx, decided not to deal with them as they were either trying to hit us with hidden fees or their cars were in poor shape, high mileage & not as described. Found a '07 TL listed here & submitted my information. A few minutes later my phone rang - This is Rich S. from Feders Acura. I said Rich S? Do you know who I am? Rich G?. he asked. I said "Paladin". Rich said come down & we'll make you a great deal. I happen to know Rich for many years from my business & told him that I would be there that afternoon. My grandson was not with us , but he gave me carte blanch to find him the right car as I have been in the business for over 20 years & if we could get this car within his budget. I e-mailed him the link to the car & he said - Go for it! My wife & I arrived & I examined the car & then I test drove it - A WINNER! We sat down & figured the right price & wrote the deal. My grandson picked up the car yesterday & was much more than pleased with his new TL. While we were waiting to pick up the car I chatted with the GM, the owner & the finance mgr. (all great guys). These guys are 100% professional & know how to properly run their business. Weather you know someone in this business or not - This is a true first class dealership & I would highly recommend it to anyone! Haven't had the car service there yet, but from all I hear their service is some of the best in the area. In a nutshell: 1) Good inventory - both new & used. 2) Their honesty & respect. 3) Very fair pricing & honest financing 4) I prefer to deal local & want my business & tax dollars to stay here.

Advertisements and sevrice don't match. I do NOT recommend

I generally like to use a local business for sevrice but this is one time where I have to go else where. When my husband and I were looking for a pre-owned SUV we discovered this dealership. The quality of the cars were not good and we ended up buying our car at another dealer. They did not seem to really care about the quality of the pre-owned vehicles and it was a turn off for us.. Happy I found what I was looking for at another Acura dealer. However I thought I would use the dealership for service. The first few times I took my car their the servcie seemed fine. However I recently went in after getting a coupon card for a summer special to have oil change, inspection and etc. for $59. I thought this was a great deal.. When I got my car back it was not washed as per the coupon. I was a bit annoyed at this as it was part of the coupon.. Then my frustration got worse when I drove my car home and had a horrible trembling in my tires. I was not able to turn around that day to have it looked at so I made another appointment to come back. I was told not to drive my car and I am very fortunate to have another vehicle that I can use. When I brought my car back the service person acted like I inconvenienced them for their crappy work. My tires were so unbalanced it was ridiculous. My car was still no washed and I got an attitude from the service person when I made the inquiry. I also find it very insulting that customers have to pay for refreshments and snacks. I would never expect this from a luxury car dealership. I owned Lexus vehicles before and never experienced have to pay for refreshments or not having my car washed. Even the Nissan dealer on 17K offers refreshments. Needless to say my car still did not drive a 100% and I took it to Honda. When they ran the balance check only the fron was balanced and the back was grossly off.. Unfortunately this dealership will not be seeing me or my vehicle again.. My suggestion to them is don't advertise services that you are not going to provide especially if you don't want to be reported to the better business board.

I would highly recommend Feders Acura. I dealt with...

I would highly recommend Feders Acura. I dealt with Joseph Gil and he went above & beyond to, get me in the price range I wanted. I would highly recommend him if you are planning on purchasing a vehicle from Feders, just because of the experience I had w/ him. And I will admit, I'm very picky & I knew exactly what I wanted. Please don't get me wrong... Every emloyee at Feders Acura was extremely professional & very friendly from the moment I walked in. But normally when I go into a dealership they overwhelm you the minute you walk in. Then make me feel pressured to purchase a vehicle. I did not get that feeling at all. I was very comfortable plus, I am extremely happy and satisfied with my overall experience, especially & the price. I did my research and priced my vehicle at many other dealers. Best deal by far!!Two thumbs up Feders Acura!! A++ And Mr. Feder, you have a great staff and Joseph Gil was a pleasure to work with. I will definitely be back!

Chris was friendly, fair, and went out of his was to...

Chris was friendly, fair, and went out of his was to help. He helped me even though I was out of town and stranded with a disabled Acura. His did the best to get the work done as quickly as possible and a good price. He was very helpful getting me a tow as well. A+++++

Great service and welcoming attitude ensures the visit...

Great service and welcoming attitude ensures the visit and purchasing experience will be pleasant and worry-free. I found both Ron and Ian superior car pros to work with with regards to their knowledge, pricing, finalizing payment, vehicle prep, and delivery. A very smooth, fast and excellent transaction and a great car.

I was in the market for a pre-owned car and just happened...

I was in the market for a pre-owned car and just happened to stop by Feders, they had one car that caught my eye. After test driving the car my Fiance and I went inside to look at the figures, we had two cars to trade in as the down payment.They initially offered us decent prices for our trades but weren't really willing to budge on the car price.I told him where i wanted the payments to be and how long i was willing to take out a loan for (five years).Its not like we were asking for $5,000 off, we just needed about a $1,000 to put us around the numbers we needed. We ended leaving that day and doing some research on the car, we found the same car similar mileage around the same price or a little less however they were about 2 hours away. We called Joe back about two weeks later to see if we could work something out,he told us to come in(which is about 1 Hour away) and he would do everything he could and stated "we will still honor the trade in prices that we gave you". We initially went to Feders on Dec 17th and two weeks later put us into the new year.So we drove out to Feder's and sat down at the desk Joseph told us the value of our trades went down 1000 a piece because they are now another year older however the price of the car they were selling did not go down in value at all even though it too was now another year older. We decided this was not the dealership for us thanked Joesph for his time and left. Later my fiance received a very unprofessional and really un necessary email from Joesph saying that it wasn't his fault that we refused to finance for 6 years and that our trades went down in price, the price of the trades "is what it is".I will Never go back to Feders I would rather drive 2 hours away if needed to buy an Acura.THE POINT TO THIS REVIEW IS THAT THEY ARE VERY DECEIVING AND THINK THAT THEY CAN GET AWAY WITH WHATEVER THEY WANT BECAUSE THEY ARE THE ONLY ACURA DEALER IN THE AREA.

I found the staff, espcially Brian Larkin, very...

I found the staff, espcially Brian Larkin, very courteous, helpful and prompt. All my questions were answered and I did not feel "hounded" as I do at most car dealerships. I also think the car helped sell itself, but Brian made the experience enjoyable, not a hassel. He is a true gentleman! So far... it's only been a few days since I've owned my Acura TL, I am very pleased and hope the car lives up its reputation! And, that Feders Acura will do the same.... thanks especially to Brian! I'll willbe calling soon with a couple of quick, simple questions !!

This is our second Acura with Feder's and Joe Krupp. We...

This is our second Acura with Feder's and Joe Krupp. We were recommended by a dealer in Brooklyn who we had leased several cars ( not Acura ) before. We told him that we were interested in leasing a Acura but did not have a contact. He sent us to Joe. We are glad he did. Three years later we have come back again from Brooklyn. Obviously we could have found a dealer closer to home.We stayed loyal to Feder's and Joe not just for thecae but for the service.

Feders Acura have a very courteous and professional...

Feders Acura have a very courteous and professional staff.Great service. I recommend this dealer to all!!!!!!!!! staff are all very wonderful! no complain.....thank you :)

Firstly this is my second MDX,we also have a TL and an...

Firstly this is my second MDX,we also have a TL and an RDX. These cars are the best we have ever owned.I love Feder's Acura. Mr Feder is a real gentleman and makes us feel at home whenever we are there. He has surrounded himself with great people who always make are visits very pleasureable.

Hello, when i purchased my beautiful MDS SUV, Ian and...

Hello, when i purchased my beautiful MDS SUV, Ian and Bill Kill really made my husband and my myself like family. They understood our situation and knew what we really needed. We are very greatful to them. Also at the Auto service they are very very nice. Thanks

Feders Acura have a very courteous and professional...

Feders Acura have a very courteous and professional staff. The level of service they provide is exceptional. Both the sales and service departments both follow up to make sure that the customer is satified. Any service that I have had done on my MDX has always been done in a timely manner.

My first Acura RL was purchased in 2005. The car was sold...

My first Acura RL was purchased in 2005. The car was sold to me by Brian the friendly car salesman. Since my 2005's purchase, it was serviced exclusively at Feder's Acura for over 7 years & 165,000 miles. The service department at Feder's is wonderful. Chris Sampieri is always friendly, helpful, and gives you an appointment that works with your schedule. The car is always ready when promised.When I went to bring my 2005 in for service on May 9, 2012, I did not see myself walking out with a new car. My husband accompanied me to the service department, and before he let me drop it off, we "looked" around. I was dropping the car off because my screen that displays everything went black. The car was also developing a shake that, I feel, was never going to go away, no matter how many times you tried to fix it.So, seven years later, helpful, friendly Brian the car salesman is still with Acura :). To be honest, there is no other car out there, that has turned my head, that made me shop around. I bought a 2012 Acura RL in a different color. This time Graphite. The best part is, the car has hardly changed. Some things have been reversed in position, but you adapt.So that is why I bought another Acura RL & from Feder's Acura.

Chris is always helpful and very accommodating. Chris...

Chris is always helpful and very accommodating. Chris explains everything clearly. There is always friendly service. Chris takes time to answer any questions and he makes good suggestions.

I have purchased two Forresters from Feders and both...

I have purchased two Forresters from Feders and both vehicles have served me well. Both vehicles have been serviced by Feders and I have always been pleased with the service especially the professionalism of Maureen.

Although it took a while, doing some good detecting work...

Although it took a while, doing some good detecting work the problem was solved wonderfully. Service as well as sales at Feder's is always a pleasure.

Chris is the best manager that i have seen in my manny...

Chris is the best manager that i have seen in my manny years of the car serviceexperience with all kinds of auto dealers. you are lucky to have such a personon your staff. nick niknam.

Service Manager dealt with my service issue in a timley...

Service Manager dealt with my service issue in a timley and profesional manner. Work was completed on time promised and to my satisfaction. Repair costs are very competive.

I had purchased a 2009 MDX and was very satisfied.Any...

I had purchased a 2009 MDX and was very satisfied.Any time I had service performed my car came back spotless.The service manager could not be more helpful.When I traded my MDX for a 2012 MDX Brian was great.He programed all the necessary toys which was neat.When I had a question referencing one of the accessories Jim was kind enough to help me out. I would recommend this dealership to everyone I know. It is a pleasure to come to the showroom and deal with pleasant people. Your service department is also knowledgeable and very helpful. When they say your car will be ready at a specific time your car is waiting for you. Thank you.

Bought a so called certified 2010 Acura MDX from this...

Bought a so called certified 2010 Acura MDX from this dealership. Not long after taking possession of the vehicle the left rear tire kept getting low so I took it to Firestone where I was told that the tire had a plug installed in it that was leaking. When I called our salesman Ian at Feder's to tell him about it I was treated like he could care less! "What do you expect me to do" is what I was told. Inspect your vehicles a little more closely especially one's that your dealership is classifying as CERTIFIED is what I expect you to do Ian and take responsibility. If you are selling a vehicle as CERTIFIED put a new set of tires on it or at least make sure that someone inspects the tires. These particular tires cost me $265.00 for one tire which I personally think Feder's should have paid for since the vehicle was sold as a CERTIFIED VEHICLE!!! I didn't damage the tire and if I was I would have taken responsibility for doing so. I thought going to Feder's Acura would be different experience than dealing with the hundreds of other sleazy dealerships in the area but I was wrong and this confirms it, Feder's is just another sleazy Orange County dealership that only cares about the sale and getting the vehicle off their lot!!! Our family loves our MDX but one thing I know for sure is that I won't be going back to Feder's to purchase my next one!!!

I was in the market for a pretty rare pre-owned 2008...

I was in the market for a pretty rare pre-owned 2008 Acura TL Type-S. It is a very limited market, and it didn't help my chances of finding the perfect car given that I wanted extremely low miles, a like-new vehicle, and one of 3 acceptable colors.I did some searching of Acura's certified pre-owned inventory, and came up with approximately 8 vehicles in the entire northeast (mostly NY and NJ) that met my criteria. So I decided to plan a road trip from Boston and take a look at the vehicles available, with no serious intentions of buying that day. Feder's was the first dealership I visited. I was greeted by Joe, and he was very personable yet not overbearing the way some car salesmen can be. They pulled the car up within minutes and we were off on a test drive. I loved the car (though I may have been trying to contain it at the time). I told Joe I was going to look at a couple other cars in the area, but that very he very well might see me back later that day. I thanked him for his time and set off for NJ.New Jersey was a different experience. I visited a few dealers there, and wasn't particularly "mistreated", but I definitely wasn't blown away by their customer service at each of the NJ dealers except one that was quite pleasant to deal with.I left the last dealer in NJ and called Joe to say "I want the car, and I'm on my way back." As I said above, the market for this car is very limited, so I knew I didn't have much bargaining power. Even so, Feder's pricing of the vehicle was very fair in my opinion, and they fixed the things I nit-picked about without hesitation. I should also note that because I live in MA, dealing with titling, registering, and insuring the car was less than easy due to MA's idiosyncrasies in law. Jim dealt directly with my insurance agent in MA and they worked out every detail so that I could drive the car off the lot a couple days later.I came back 4 days later to pick up the car. I'd rented a car for the drive out to NY state, and Joe picked me up at the rental agency (on his day off, mind you). As promised, the car was ready to go and it looked beautiful. We breezed thru the paper work, and I was out the door in about 40 minutes.Bottom line: everyone I worked with at Feder's was pleasant and professional, and I would buy a car from them again with no hesitation.

I recently leased my third car through Feder's Acura, and...

I recently leased my third car through Feder's Acura, and once again their quality of service exceeded my expectations. They have friendly, courteous staff who have excellent knowledge of their product. The salespeople I worked with painlessly lead me through the lease return process, and even helped me with the selection of my current leased vehicle (of which I am extremely happy). I was pleased with the price deals, as well as the personal attention I received at Feder's.

I called and spoke with a salesman, confirmed that they...

I called and spoke with a salesman, confirmed that they could come to the same price another dealer offered (invoice). They asked if I wanted to put a deposit down on the car, and I told them I would just drive in and see them soon. I arrived and spoke to Joseph Gil. He told me that they would not honor the price, and that they wanted $1000 more than invoice + fees. I told them that was dishonest and deceptive. He agreed and told me they had deceived me to get me to come in. I then left the dealership as I was not willing to do business with them.When I got home, I had a follow up offer (the first offer was automated) from the original dealer for $500 under invoice, no fees (just tax and licensing).Feder's excused their unprofessional, shameless, deception by saying that the car is in high demand and flying off of their lots. That they have customers waiting 2 months for the car. I saw the car on the lot. It was dirty, had "Last AWD until the end of the year" in grease pen on the window. Obviously this car had been on the dealer's lot for more than a month. Another lie.