Fremont Motor Rock Springs

Used cars ???

I'm not sure who checks out the cars for problems??? I realize that when you buy used it is as is where is. You don't expect the check engine light to come on after 138 miles. Mike said it would be fixed, sent the truck back and 6 hours later they came out with a bid wanting to know if we wanted to pay that much to have it fixed. My husband told them to take it up with Mike and he told them to fix it. They didn't have the right part so it was sent and the truck was fixed the next day. I am thank full that Mike fixed that problem. I have been asked to give you my thoughts on how you could make things better. Better communication about what is being done and better checking out and disclosure on what's wrong with the truck at the time of the sale. Since this we have found other problems with the truck that will be costly repairs.

Great Experience

I purchased a used truck from Fremont Motors in Rock Springs at the end of 2015 and they were easy to work with when it came to trading in my previous vehicle and purchasing another.

Quick & Painless

My daily driver went on the fritz and I needed some wheels now. After doing my homework, I found my Jeep on their website. Although I live 150 miles away, it was well worth the trip to go to Fremont Motors in Rock Springs to pick up our new vehicle. Matt had the Jeep ready and waiting when we got there. We had paperwork completed in no time and we were on our way back home

we would have no hesitation in recommending this dealership

We have dealt with dealership for new vehicles and service on them for almost 20 years. The personnel have been extremely professional and done everything we asked of them and then some. They are friendly, accommodating to our needs and everyone is personable and easy to deal with. The service has been outstanding and we would not hesitate to recommend this dealership to anyone. We will continue to purchase them in the future with every expectation that the high quality of this organization will continue.

Excellent Service

Easy dealership to deal with. Go out of their way to get the deal done. Friendly staff. Very informed on product line. Product lives up to its sales pitch. Very happy with the truck great mileage and ride.

Professional and trustworthy

The sales staff was professional and courteous. They followed thru on there commitments and we were able to work a deal we were happy with.

Awesome

Every one there was awesome helping us in the purchase of our JeepSRT from Dennis to Ryan and Allen with our financing. This is a great team you have there at Fremont.

We bought a truck sight unseen from this dealer.

Matt Kintigh was extremely accommodating and very responsive to all our inquiries. We didn't have much time at the dealership given almost everything was handled remotely. We love our truck and Matt was kind enough to pick us up at the airport, put us up in a motel and send plane tickets to come to Wyoming. Very nice experience.

Relaxed no pressure

There was no pressure in the purchase of my Ram. Good people and a great deal.The staff was very knowledgeable being able to answer all of my questions.

Awesome dealer

They have always treated me very, very good here. Whenever I have needed anything they have been very helpful and quick to respond to my needs. I would recommend this dealership for anything you need.

2015 Chrysler 200 S

Andrew Sell and Dennis Pirtle, Great customer service very helpful car buying experience. Financial team was great as well. Very good service buying local! Definitely from again!

satisfaction plus

My car buying experince was everyone was extremely helpful and professional. The intire process was very unstressfall. Thanks so much to Dennis, Ryan, Allen and Bill for all thier help and would like everyone involved to know that all was greatly appreciated. Thank you so much.

Friendly Staff

Rock Springs Dealership is very helpful and friendly. Appreciate no "high pressuring". Answered questions we had. Helped us find just what we were looking for. Thank you.

Great teamwork and customer appreciation.

The entire team listened to my needs/wants and ensured to deliver no less and no more than I desired/needed. The exhibit great teamwork and really care about the customer.

Every thing was great.

Every one was very freindly and a lot of help. I will tell my freinds and family to go here.Will buy again in the future.Thanks LeRoy

nice jeep

We are very happy with our new jeep. This is the vehicle that my wife has been looking for for quite some time. Looking forward to drive it for years to come.

Fantastic service!

My husband and I walked in with the intent to just look because we knew we needed a new car in the next few months. I gave them my list of needs and they found us an amazing vehicle. Turned out to me a lot more then I had realized that I wanted! I have been burned by a few dealerships so never walk in with the intent to buy. I will never buy from another dealer!! Rick Coleman was amazing at finding a vehicle we would want and Allen Holcomb did wonders for financing for us!

Excellent and extraordinary

Hands down the best dealership I have dealt with. Fast efficient and went above and beyond. I told them what I was looking for and what payments I wanted. They worked extremely hard and delivered to my house exactly what I asked for. Anyone looking for a new vehicle needs to visit Rick at Fremont motors in Rock Springs WY.

Amazing customer service!

We purchased a used vehicle from Fremont not to long ago. It was a typical good buying experience. But what will really keep me going back is the customer service after the sale. We did buy used and didn't expect everything to be perfect but when our salesman called to ask us how everything was going I brought up a very minor problem. He made it his priority to get it fixed and make sure everything was painless, I've bought cars before and really expected to be told "sorry about your luck you did buy used". And that's why we will be repeat customers.

My experience

I had a great experience working with the staff at Freemont Motors, everyone was very helpful and made the car buying experience very easy. The process went very smooth and was done very efficiently.

Their lack of customer service is unfortunate

I purchased my car in a different town from another dealership, but they didn't have the Jeep that I wanted. The dealership located my Jeep on the Fremont lot. My parents and I drove up to pick it up, partially because my parents were going to look at trucks while we were there. When we arrived the main building was under construction, so we went into the trailer that is being used as their temporary building. When we walked into the sales office the girl at the front desk didn't even look up from her cell phone to greet us. A guy, I'm assuming a salesman, eventually said, "What do you ladies need?" I explained that we were there to pick up my new vehicle. The man just said, "Oh." He got up walked into another office (in ear shot) and told another guy, "there's someone here to pick up a car?" The guy from the second office came out and handed me keys and said, "it's parked out there." I understand that I didn't actually buy my car from them, but I did expect them to at least be friendly. Fortunately I brought my own screw driver to put the temporary plate on, as I was able to remove the dealer plate that has their logo on it. My mom took it in and gave them the plate ball and expressed that we would not be keeping that because of their poor customer service and the guy was uncaring and rude again. We went next door to Whisler to look at trucks for my parents, the people at that dealership were very friendly. My advice is to go to Whisler to shop for a vehicle in Rock Springs. I can't say who I worked with, because I never heard a name out of any of them. I can't submit the review unless I pick am employee, so I picked a manager so they would hopefully see this.

only two reasons

I didn't like that noone would tell me the price of the vehicle till i was signing paper work. Which the only reason i knew was because it said on my finace papers. Second reason i asked to have taxes figured in to my loan and was told no which is really hard for a average guy to hand over 4000 in a down payment then go spend another 2000 because they wouldnt even try for me.

An absolutely phenomenal experience

I'm not even sure where to begin with this review. My wife and I needed to upgrade our truck to a large pickup in order to pull a new fifth-wheel we were considering. We started this search sometime in late February. I was hoping to get away with simply stepping up to a 3/4 or one-ton pickup, but when we mentioned the possible weights of the trailers we were looking at Ryan knew right off the top of his head that we would need a shorter gear ratio and a dually. He took the time to pull up the information, and sure enough, he was right. We started off thinking we would be fine with an SLT, but couldn't decide which of the higher gear ratios or transmissions we wanted to get based on the way they would drive and fuel economy. (And the fact that the Aisin transmission is an extra $3000) If a truck came in that had a different combination that we wanted to drive, Ryan had no problem letting us take it for a spin, even if it was several trim packages higher than what we were originally wanting. There was never any pressure in any capacity to make a purchase or order a special truck. Unfortunately for us, driving these Laramie trucks compared to the SLT's caused us to have a change of heart as to the trim level we would be getting. We absolutely adore the Laramie Longhorn.Looking at all the options, I was very intrigued with the factory air assist. While intrigued, I wanted to take one for a test drive to see if it made a difference in unloaded ride quality before we ordered our truck. Eventually I was able to find a dually equipped with the factory air suspension and I didn't notice the difference or the ride, and neither did the salesman that rode with me. I made the decision that we did not need the air ride and that I would be ordering our new truck the following week. Pulling into Rock Springs I decided to swing by the dealership to see if they had received any new trucks in my two-week absence and to let Ryan know we would be making an order. It just so happens that they had just taken delivery of an absolutely beautiful red and gold Laramie Longhorn MegaCab Dually with the Cummins diesel, Aisin transmission, 3.73 gears, the fifth-wheel prep package, and NO SUNROOF. (I've had a sunroof on all my trucks. Definitely a waste of money as I never use the things. So this is a positive) Basically the truck was optioned out perfectly with the exception that I didn't care to have the CD player or the automatic wipers/auto-dim headlamps. Not a big deal. The truck had literally just been delivered and the plastic wrap was still on all the seats, but Ryan took me out to look at it anyway (did I mention it was in the middle of a storm?) and again- NO PRESSURE! We brought the truck home yesterday. Ryan and Bill were extremely competitive in their pricing and gave us a great deal on our trade. We are incredibly happy with our experience and will be purchasing our next vehicle from Fremont as well.

Excellent customer service

Ryan was a pleasure to work with. He was very helpful and answered many questions to my satisfaction. I am very happy with my purchase and would recommend Fremont Motor Rock Springs in the future.

The best in the country, Not a lie!

HiI Just purchased a Jeep Grand Cherokee SRT from Fremont Motors Inc in Rock Springs WYI had literally contacted 25 dealerships from California "where i live" all the way as far back as Chicago and Ohio to find the best deal in the country. Best deal for a brand new car was my GoalEvery dealership i delt with had the Word "NO" in their vocabulary.Mind you, i was being super aggressive with my pricing. way way below MSRP. thats all ill say about that!These other dealerships were hell bent on racking me over the coals and were not being respectful of my knowledge of How to close a great price on a car, my great credit score which enables me to get a low apr% on a purchase and my understanding of what a good deal looks like. Even for an in demand SUV like the Jeep SRT,I dealt with BoB Baker "fleet sales" and Bill White GM of the dealership.I have never met either guy and they were talking to me as if they knew me for years.they never undermined me, never made me feel like a kid at40 yrs old and they let me be the boss and call the shots.Bob and I were pretty close on price but i though there was more room in the deal and i simply asked to speak to the decision maker.without skipping a beat, he said heres Bill White GM, ask him yourself.wow a GM thats not afraid to get on the phone and close the deal.Thats impressive and thats what closed the deal. Once again He said yes.Bob came back on the phone and said,... well that was easy!it was easy because these guys want to sell cars not hold on to them like some of these other amateurs.long story short they had the car i wanted, they gave me the price and they new how to close a deal.good for them.Grant Cardone would be proud.By the way they gave me a door to door delivery on a flatbed from Wy to CA at an awesome price one day after i closed the deal and mailed them a check for the deposit. The flatbed driver was the coolest 75 yr "old school" former race car drivers named Roger.we drove the SRT for an hour straight testing it out. to make sure it was perfect, and it was.The car was exactly how Fremont described it."not a scratch on it"from my experience nobody has the ability to travel 20hr w a car on one day notice, it usually takes 1 to 2 weeks to get a transport like this done.so happy right nowit was my pleasure to write this.hope it helps anyone that reviews dealerships before their purchase.all the bestRob

fremont

Bought 5 cars from Fremont in the last 12 years will always buy my cars from them they are the best. Extremely friendly and awesome to work with.

buying my dodge dart

Denis was just great also Andy was good to bit I did wait a while bit they where extremely busy so I understand that they seemed to have a lot of customers so they must be doing something right

Great Customer Service

A big thank you to all the staff involved in our buying process, especially Rick. Really had an excellent buying experience at this dealership. We had purchased another vehicle from another dealership and Fremont was by far a more enjoyable experience. We will definitely return to Fremont for future purchases.

Will not deal

The salesman here will not deal what ever is on the sticker price is what the charge . Tell you that there is no way they can come down on price. I guess the think that the inter net is not telling us the whole story . Well I can go west on i80 and get dealer cut backs up to 3,000.00 . But yet Fremont says the can't come down at all lol . The owner says we will take care you whatch your bank account . Can't see much improvement fro. The other owners . So I'll be going to utah or Denver to buy a new jeep. That's right take the money to utah again for this reason . Shop local and pay a lot more . Can get the same jeep 3,000.00 cheaper out of state.

Dream Car

I have dealt with Dennis in the past. And he always got me into what I wanted. But this visit was the visit that made it all come true. I have talked to Dennis and the rest of the staff about my dream car. The 1970 Hemi Cuda and the Dodge Challenger. I had just bought a 2009 Challenger a few months ago. Very nice car. On this visit I want in to talk to Dennis about a problem I was having with my truck. Dennis help me with the problem by setting up a service appointment. Then it all came true. Dennis showed me some pictures of a car he had just took in on trade. It wasn't the 1970 Cuda. But it was the next best thing. It was a 2010 Dodge Challenger SRT8 Yellow Jacket. I wanted this car. A few days later I took my truck in for the service work and went in to talk to Dennis. I had come up with a deal to get the car I wanted. My deal was. I was going to trade in my 2014 truck and my 2009 Challenger for the 2010 challenger and a use truck. I then talked to Dennis and Ryan together. They would not do the deal. They would not take my truck in on trade. Witch I was ok with. Reason being is my truck was paid for and it. So I told them to see what they could do with the Challenger. With in a few hours I was the proud owner of my Dream Car. Thanks to a lot of hard work the sales stuff at Fremont Motors. And I still have my truck.

chevy cruze

I was very pleased with my experience at first they didn't let me kno what kind of car I'd be approved for and jus wanted me to come in, but we got it all figured out Also I was sold a 13,000$ car and the tire gage that reads the tire pressure is broken. I'm not upset I jus think for that price you should make sure EVERYTHING IS in working condition Overall great people great staff!!

great job

Was able to get the best price for my trade as well the car I bought. Was a clean and friendly place. Would send friends and family to get a new car from them.

The Perfect Jeep

Andy and the sales staff searched until they found the Jeep that suited my needs. They were very accommodating to the perfect color and design features I wanted. Great experience!!

My Experience With Fremont Motors Of Rock Springs.

My Experience The Fremont Motors was EXCELLENT. I was Treated very well there. Dennis Pirtle the Sales Men I dealed with was very professional. Dennis went that extra mile to get me what i wanted. Before I want in to buy my trucks I had already found the two trucks I wanted. When i went down to Fremont I went in and told Dennis witch trucks I want. and by the end of the day I left Fremont with the two trucks i had picked. I was very pleased with the service I received at Fremont Motors. And I have and will be sending people down there to buy their new cars or trucks. And I will be going back to buy my cars and trucks from them.

Very nice.

I traded in for a pickup, and the sales people where very nice and helpful. I looked all over the place for a truck, and this was one of the only dealers that took the time to look for what I needed and found me what I wanted. I will come back.

Jeep Purchase

Got the Jeep I wanted and at a really good price. Sales staff were patient and worked to find the vehical I wanted. Available rebates sealed the deal. Thanks.

2015 Wrangler Unlimited Willys Wheeler

I had been looking at a Jeep for about a month. Needed a vehicle I could easily tow 4 wheels down behind a motorhome and this seemed to be the best choice for me as many of the newer vehicles can't be towed like this without some modifications I didn't care for. Also being in Wyoming and loving the outdoors it was a perfect fit for me. After hours of internet shopping I decided to purchase locally and the dealer having the model I was looking for was a no brainer for me. I could have gotten a better price out of state, but decided to keep my money local. After hearing some horror stories of friends having trouble with local dealers, (ie warranty work) after purchasing out of state, it played part in my decision. I hope Fremont Motors won't let me down.

2013 Ram 1500 Outdoorsman

I had went into Fremont to see what the trade in offer was on my 1-ton Ram. After Dennis did some dealing with financial groups I ended up leaving that night with a 2013 Ram 1500 Outdoorsman! I will never deal with anyone else besides Dennis! Great man!!

Amazing experience !

We came in and knew exactly what we wanted. After we thought that we received the best deal through our bank with our preapproval they did everything they could and got us a much better deal! We were in and out with our new vehicle in less than 3 hours!

2014 Ram 1500 Outdoorsman

We originally went in to look at used 1/2 ton trucks to replace a 3/4 ton truck we didn't have a need for anymore. The dealership had decent used inventory for what we were thinking, and then we saw a half-ton Megacab at their Riverton store that intrigued us. Fremont had the truck shipped down to Rock Springs for us to check out. The truck had a few imperfections that would be common on a vehicle with 80,000 miles, however we were unable to come to an agreement on price as I thought $29,000 was a bit too high and we passed on the vehicle. The salesman was professional during the process and didn't seem to hold our decision against us, and he continued to work with us on other possible options. When I purchase vehicles, I'm in no particular hurry to make the deal. My wife and I were checking out vehicles at other dealerships, getting an idea for what else might be available, when Ryan (sales manager) asked if I had thought about purchasing a brand new truck. I told him that I had, and had already generated a control number, but I didn't feel like spending that kind of cash. He explained the rebates that were currently being offered on the SLT Ram pickups and combining that with my Partner Plan discount of 1% under dealer invoice, I could be into a brand-new truck for a few thousand more than the used truck we were looking at. When all was said and done, we ended up really liking the new truck and the price of that truck, and had a great experience with this dealership. We did run into a recall with the coolant hoses and the new 150,000 mile coolant. Apparently there is a reaction with a bad batch of hoses that causes a terrible smell. I contacted the dealership about this and they got my truck into the shop right away and gave us a new Chrysler 200C as a loaner until the truck was repaired. It took about a week for all the parts to come in, but the dealership did not mess with us at all. Looking at the internet, there were a lot of dealerships that refused to acknowledge the problem existed, and there are a lot of unhappy customers out there. What a shame. I also ordered a shell through Fremont to be installed on the truck. The shell actually came in yesterday after right around five weeks from order (which was expected.) They drove the shell down from Lander to install it on to my truck. The installer was a super-nice guy and didn't mind that I was watching over his shoulder while he was working on the wiring. He was very detailed and thorough, which I certainly appreciated. Unfortunately, when they went to put the shell on, we discovered that the wrong size shell had been ordered. Darnit! They have ordered another shell and hopefully it will be in soon.

2012 Jeep

We purchased a used 2012 Jeep Cherokee from Fremont just recently. Coming from a sales background, I am familiar with the car salesman stereotype. This was not the case with my experience. ALL the staff were accommodating and pleasant. Allen arranged an alignment for me, and had the Jeep detailed before we took it home. They were fair with me on our trade. I will be going back for sure.

Purchase of 2013 Sierra 1500

First I think the communication between your sales person and myself was adequate, but I had also sent him an email that was VERY SPECIFIC on the products that I wanted added which included a over the rail spray in bed liner and a 2.5 " leveling/lift kit from Rough Country. The spray in liner (tough liner) I am more the PLEASED with and am impressed with the quality. The second item (leveling/Lift kit) was a major disappointment. What did I really get? A Trail-master leveling kit that online cost $90 with a rebate of up to $30, maybe $60 total in this product, and no paper work of the measurements before or after the alignment. On the Trail Master web site they provide this form for easy printing, YET I DON'T HAVE ANY PROOF (PAPERWORK) OF THIS DEALERSHIP INSTALLED KIT IF THERE BECOMES A PROBLEM. Also, by email I had mentioned the above items and the price was agreed upon that the bed liner would be $400 and the Leveling/Lift kit from Rough Country would be the price that is found on their website of $150. Labor for installation was negotiated in as no cost to the buyer (myself). Being satisfied with this agreement the transaction was completed.I would not recommend this dealership after this experience, but what is really disappointing is that not only did they lose one customer (myself) they also lost the possibility of my son purchasing a vehicle from this establishment. And for what? Less that $100 to purchase and install the requested leveling/ lift kit.

Purchase of 2014 Jeep Cherokee

We purchased from Fremont Rock Springs because of the excellent service we've received from Fremont Toyota at Lander on a 2007 Tundra. We looked at new Toyotas at Lander but, as we are getting older, wanted to buy a vehicle in Rock Springs, so, we decided on Fremont Rock Springs. Also, we've known Dennis for a long time and trust him. I put the price as OK because dealers don't deal much on Jeeps and we knew that going in.

Rudy our salesman was great.

We went down on saturday to find a new jeep. Our salesman Rudy answered all our questions, gave us a lot of options and found us the exact vehicle we were looking for. He was very professional and easy to work with. I will definitely go back to Rudy and the nice people at Fremont motors for our next purchase.

My experience

Rudy was great and helping me find a vehicle within my budget and he worked really hard with helping me get approved with a loan that was resonable and that I could afford.

All who I dealt with did a great job, I appreciate that...

All who I dealt with did a great job, I appreciate that as I am a very particular person! I like the fact when I visited with the Tech and told him I was very particular about the way I want things done on my vehicle he laughed and said he was also very particular the way things are done! That meant a lot to me as he did an exceptional job installing my winch on my new vehicle. I would like to commend him on his work! Thank you so much Wayne

Rude, multiple lies, will never deal with them again....

Rude, multiple lies, will never deal with them again. Well worth the drive to utah. Can't believe dodge would allow such a unprofesional shop to exist. STAY CLEAR

I brought my car in for warranty work and my car was...

I brought my car in for warranty work and my car was severely keyed while they had it. The company took no action to resolve the issue on there own and didn't ever want to have a police report done until I demanded it. When I talked to the service manager he laughed at my complaint that I wasn't happy about my car needing to be repainted saying "what do you want??? A new car?" After several calls they are only willing to pay for my deductible if I turn it into my insurance. I don't feel that it should be my insurance company's and definitely not mine to resolve the issue. Fremont should take full responsibility for damage that happens when my car was in there hands. Dirty business practices.Follow up letter from the general manager said that they are not responsible for any damage that happens on there lot and I should be happy that they are willing to pay my deductible.

Don't trade ur car here they will rip u off drove...

Don't trade ur car here they will rip u off drove here from 250 miles away just to be low balled what a joke

Bought our truck and tire pressure light was on and they...

Bought our truck and tire pressure light was on and they said they would fix it. They filled up the tires that day and said it should go off. Drove it home that day and called and brought it in the next day and they said the tires were over flated and now the light should go off. It didn't so called back that same day and they said they couldn't work on it til Tuesday so brought it to them Tuesday and they wanted to charge us 301 dollars for a part which was broke already before we bought the thing.

Very Happy with the service

Well my wife and I went in to look at a truck. We didn't know that I would come home with the new used truck the same day. I can really say that Mike and Sam down there will do whatever it takes to make your deal go or you happy with the way it turns out. I really like the way they took care of us and the money we got for the trade was more then i thought it would have been take it from me if you are in a need of a good truck or car they will do what it takes to find what you want and make it right thank you guys and girl for all that you did

really nice sales people

Me and my husband had been all over rock springs shopping until we found the perfect jeep for us at fremont and the sales manager made us a deal we couldnt walk away from! thank you fremont you are appreciated.