Fremont Ford

Ford st

Excellent service!!..............................................

Fremont Ford

Great. Service technician great customer service.

New lease

Ron and Mike Patel were so hospitable and friendly! They worked some magic to help me out get a great deal. Highly recommend them!

Fast and Friendly

Friendly people and Fast to pick up and call back. Unfortunately when I went to pick up my vehicle, no one came to help me at the desk at all. It was completely empty. I had to go to the parts center to get help. And they told me that my car was some place it was not. I ended up walking all over the parking lot until I discovered my car.

EEO/AA Compliance Work

The service was great as usual. The people in sales was extremely helpful in servicing our car.

Fremont Ford is a great place to buy a vehicle

I got the exact car I was seeking and the transaction, from the test drives to the financing was efficient. From the test drives to getting my current car appraised, I was driving out in a brand new 2017 model vehicle in maybe 2.5 - 3 hrs. And, I know I got a great deal on the car and the financing. This is my 2nd Ford vehicle purchased from Fremont Ford. I also own 2 other Ford vehicles. I also bring my cars in for routine maintenance and major repair work to Fremont Ford's Quicklane and Ford service shop. Excellent service, always. Awesome coffee machine and comfortable waiting area with business lounge so you can work while car is getting serviced.

FORD FIESTA

I really appreciate the way Peter the service manager honestly explained to me in detail the problem I am having on my car and how it was fixed.

Fremont Ford

It took a while for me to actually reach someone at Fremont Ford which was very frustrating since I had an important service issue. My car would not go in reverse, which I found out is a recurring issue with the make and model of my car. When I did reach someone and was able to bring my car in, Jacob was beyond excellent! From the moment I went in he was very attentive and took care of all my needs. He went above and beyond to make sure that I had a car to take my daughter to and from school, while my car was in service and waiting for a back ordered part. To my surprise, the part came in quicker than expected and I was back inside my own car within the week. A huge thank you to Jacob for being professional and having excellent communication turn around times.

tire problem

Service specialist said that the flat cannot be fixed and hence replaced it with a new tire. As usual the dealer charged their high price for replacing the tire. Thank you very much.

Amazing Experience

The experience was great. I got my car delivered as of promised date of delivery. The work done was neat. Thank you.

Definitely the best dealer to buy a car

It was a very friendly environment, I would highly recommend that dealer and I will come back later for another car

Review for Ben Pun

Ben Pun, our Ford Explorer sales person, was very patience with us and help us leased a very nice SUV. I would highly recommend him to any one of my friends whom are in the market for a car.George

Title

I would like to see the same kind of performance in the future to give all 5 stars. So far, it has been very good.

Ford of Fremont

Wonderful customer service, they made everything very simple and easy to understand. I'll be taking my car in again to get the clutch replaced, and I feel very confident that they'll do an efficient job.

Service Call

I bring my car here for all my service and maintenance needs. I live in Santa Clara but prefer Fremont ford thanks to Peter in the fast lane. He is always been up front with me and directed me to things I have needed only and given me the correct recommendations for my car and its longevity.

2009 Fusion Service

Outstanding from start to finish. Appreciate everything being explained in detail and explanation of a needed future repair

Thorough, good workmanship and great service

Always pleased with the work and service. However, my car was in the shop longer than originally expected and I wasn't given a full refund for those days. I would've liked a full refund because what was supposed to be a one-day rental, turned into a seven-day rental. I live on the other side of the bridge and am not off of work until the shop is closed. My car was finished two days before my day off so there was no way of me picking it up in the meantime, however I was still not given the full refund.

Great Service!

Peter and the team there always takes care of me. I was in and out in an short amount of time.

Service

Great service. Took in my vehicle for a recall. Vehicle was done same day. Advisor was really helpful.

Great, Friendly Service

Brought car in for an oil change. Service was quick and effortless on my part. Peter always has a ready smile and makes sure to tell you how the car is doing overall ie: if you're close to needing new tires, or next time the cabin air filter will need changing. This way there are never any surprises, I know what happened today and what to expect next time.

Review

I loved the fact that I could get help over the phone, before bringing it in to the shop. The customer care took care of everything

Great Car service!

Very professional and kind! Love this Ford better than the one I used to go to in San Jose. Peter is AMAZING.

Fantastic Service

I went to this dealer to look at a specific used car. First inquiry was on their website and I receive a speedy response. I called to verify some info and went to look at it that day(2 and a half hour drive for me). The car was extremely clean clean, and with 36k miles, it was almost hard to tell it was used. Everything was as specified on the website. I did not even try to talk down on price since it was already a couple thousand dollars lower than I have found elsewhere for this vehicle. And this was a certified pre owned vehicle for an actual ford dealership. Staff was extremely nice, the building is huge and has nice accommodations for the car buyer. The only issue I had was there was a bit of a wait for financing and paperwork. Once I finally got to that part it was all smooth. Everything was clear, any and all questions were answered, no short answered or the "because we have to" or "it's a normal fee" like a lot of used dealers will give. I had a monthly payment I wanted to stay close to and they worked with me on available features or upgrade options to get me as close to it as possible. I was even able to get 7 year 100k mile warranty through ford. There were honest suggestions made, no forcing or pushing anything. After dealing with just plain horrible dealerships lately, Fremont Ford really made this a stress free process. The entire process took 3 hours from the time I pulled up to the time I left. I am now the owner of a beautiful certified preowned 2014 Ford Focus ST with ST3 package and I couldn't be happier.

Car shopping

Great service. I would recommend and for sure buy again from fremont ford.

Great Job!

Great experience, even though the place looked extremely busy, I was able to get in and out within 5 minutes.

Mr Rakosi

Excellent Service! Ford F150... The staff was professional and extremely efficient.

Excellent service

Everything went swimmingly, thanks a ton for the help over the past year!

Great experience

Treated with respect and low pressure. Chris and team jumped through many hoops to meet my needs. Would do business again with Fremont Ford.

Good Communication

I was very pleased with the communication with the service department. They were very through and efficient about fixing my car.

40k service

Service was easy to schedule and was completed in the timeframe quoted. Not repaired was passenger door window control that works sporadically. Still works sporadically.

Best place to buy a car

This was the first time I had ever bought a brand new car and I am beyond pleased. You can't beat service that you'll receive there. The people are wonderful, the service was fantastic and my car is a dream come true Thank you Fremont Ford

Great work, communication could be better

My Ford Escape got worked on in the body shop for almost a month. a couple times Stacy told me she would call me to follow up and would not call me. I would have to call myself to see if my car was ready. I didn't always feel like I was in the loop but communication got much better in the last week my car was in the shop.

Good Service

Well it was a little hard trying to make an appointment it took me two days,the second day i was on hold for 15 minutes,after that things went find.

Service Department

We love Peter Peknik! He is BEST!!!!! He make sure that we are happy with their service!!!! He earned an A+! Thanks,Mark and Brenda Call

Excellent and well trained people

You have an excellent service department. Answers are provided together with any assistance that might be needed. Peter is merely outstanding in all ways. He has developed great customer repor with the complete range of people you serve. He is The Man from my point of view.

Great Service Experience

Took My Car for 100K Service. I found Service engineers are awesome . They resolved all my issues

Best Experience

Have been here for Buying a new car, Very good experience and i strongly support this delaer

Great service

My personal experience is great but the way ford company has treated my mother is horrible I wouldn't ever recommend someonne to ford

Peter in Service is the bomb!

Peter is always helpful. This last service was a bit of an emergency due to kids being off school and needing to be driven around all day. My car was having trouble starting & I couldn't risk being stuck in the middle of nowhere with a carload of kids! He took care of us right away, and we didn't skip a beat! Thanks to Peter, we keep coming back to Fremont Ford's service center.

Super nice people

Yes he very nice guy and he helped us and he lot of knowledge super guy I will recommend more customers any time.

Emergency service as good as scheduled service

Your staff took care of my emergency tire replacement quickly and efficiently and made it possible to get me to my appointment on time. All with no appointment and a full schedule of customers. Thank you.

Happy buyer

Craig was great. Thank you much for picking me up at the airport. The experience was easy and quick. Nice people,great dealership. Thanks again

Excellent Car Service

I have a 2015 Ford Focus, and I had my 1st 3 month service. I was able to schedule an appointment right away, and received my car back in the time frame I was told it would be ready. This is the best service department that I have ever worked with.

Service Department

Only improvement would be to fill DEF as the standard oil change on Diesel.Otherwise great! Thanks!jeremy

Great Services

AJ at the dealer didn't beat around the bush. I was pressed for time and he got me what I wanted in a timely manner. I bought an explorer and leased a focus on the same day.

Great service

Liked that my car was perfectly washed during oil change

Excellent service

Peter is the best!!!! He updated more regularly on the status of my car... Good job!!!

Great service

I had a oil change done to my 2005 Mustang. The service was excellent. And the staff was very helpful. I have been bringing my car there for service since I have had my car which was when I bought it in 2005. And the new waiting area is very nice.

Great service, great dealership

The sales men were very nice, they offered a lot of help, asked if we wanted water, and we're very polite, probably one of the best dealerships in Northern California

Great Customer Service!

Satnam Singh (Sam) was great in dealing with and took care of us. It was first pleasant experience about the car buying process. Greatly appreciated and we were in and out in about 2 hours with my dream car.

No pushy sales. That's why we bought two cars.

No pressure sales. Sales reps were very accommodating.

Excellent service

I always receive excellent service advise & help from Peter.

Great Service

Peter was very friendly and helpful.I was at the end of my maintenance package and Peter proactively made sure all parts of my vehicle were checked and maintained before the package expired.He set expectations and meet and exceeded of expectations.My experience a customer was wonderful and I truly appreciate the great customer service.

My Service People

I would recommend this dealership service department to all my friends and relatives in aheartbeat. Everyone was very helpful and friendly. And the service time was great. Lookingforward to the next service.Thank you

Great buying experience!

I came into the dealership, unsure of what I wanted. Reza was very knowledgable and helped me determine which car in my price range was best suited for my needs and interests. Knowing that I was a full time student who commutes regularly, he was able to work out an affordable price for a Fusion Hybrid that was better than I could have imagined. I am very satisfied with my purchase and would recommend the dealership to other people in the future.

Purchase Focus hatchback

David Valencia was very helpful from getting all the details and availalb eoptions to closure on pricing. We technically came in to sign the papers and pickup the car - smooth, short and to the point.Way to go!

Great service

Great service , many models for selection, good location

Great services, absolute courtesy

I brought my car in with a potential problem. It was identified and solved with speed and courtesy.

Great service

Great service all round from dropping vehicle in to being kept informed.

Buying a Pre-owned Car

I am very pleased with my 2013 Ford Fusion. Dave Elkins was my contact, and he did a superior job is showing me various pre-owned cars. He was extremely informative and patient as I was deciding on my choice of automobile.

Easy, fast, and pleasant.

Although I had to change my appointment with the guys several times, they were always flexible and ready when I arrived with just the vehicle I needed.

Great service

This was the first time I had been to Fremont Ford dealership and I received a warm welcome from Derek (service advisor).He was professional through out our conversation and did a great job.

BEST DEALERSHIP EVER

DAVID VALENCIA IS THE BESTEST AT WHAT HE DOES HE WAS TRULEY HELPFULL ON SHOWING THE DIFFERENT VEHICLES AND EVALUATING WHAT MY NEEDS ARE TO GET ME IN THE RIGHT CAR FOR ME

Service on Saturday, June 11, 2016

Mo Molina was extremely courteous and helpful with my 2011 escape hybrid.....30,000 mile service, new tires, etc....(I've been frequenting this establishment since prior to 2005....always courteous, careful, great service....above and beyond!!)

SERVICE

STAY AWAY. Terrible service department. Kept my vehicle for two days and did not fix even one problem out of the four. Furthermore, they managed to make it worse on a brand new vehicle.

great service

I was able to drop my escape the night before and by 10am your service dept had called me to let me know that it was complete and could come pick it up anytime. I really appreciate the convenience in dropping of and being able to pick it up the next day. Thank You

a title

Had our 06 Ranger in for service, it was due for smog, we were sure it would pass, but its what we feel is a good thing to do anyway. Even though its out of warranty, the dealership is excellent at keeping track of what has been done, and what should be done. It looked like the trans. fluid was due for changing, but as it was out of warrany the price was more than we really expected to spend, they checked the fluid first, and let us decide. It was borderline, we could have passed, but decided to go ahead and have it changed. Glad we did, it works better now. So, the servive was excellent, the staff was very helpful.

Service Complete

Was told what work needed to be done. Great work. Job completed as stated.Thanks!

Ford fiesta

I was a 100 procent satisfied with the service and all the help I got from the staff.Love my car Thank you Ruth

Good ok

To who it may concern My experience buying my GMC sierra was not too good I had to go back four time to get the paper work done right.

Didn't get my title for 18 months

Didn't get my title for 18 months If you consider to do business with this dealer, don't! Stop thinking about it and run far away. 1). I purchased a certified pre-own car in Fremont Ford, but I didn't get my title until 18 months later. I went to Fremont Ford many times but they couldn't give me a solution. The managers were mean. They treated me like I wanted to steal something from them. You don't want this to happen to you even if there is only a 10% chance. 2). I spent thousands of dollars on repairing this car's break, battery, and air conditioner. This car was a "certified" car. I thought that certified meant trust-worthy. Doing business with this dealership proved me wrong. 3). I bought an extended warranty worth $3000 for 7 years maintenance. I canceled it because I could not take any more on repairing this car. The finance manager said that I would get the majority of my money back since it was fewer than 2 years. They only returned me $1400. Clearly they knew how to do the math. Don't buy extended warranty even if you can take the risk buying a car without title.

Great service!

I purchased a brand new Ford Mustang Eco boost, the experience was fantastic they got me a great deal and bargained for my behalf for a great rate and great price I am likely to come here again for more vehicles

Great Service

Peter was awesome and very helpful. I didn't have to wait much and I got back my car real quick

Smooth Experience!

Came here for the very first time for my fiesta's servicing on a weekend.Met Derek at Servicing center and he was a true gentleman.He gave an estimate about an hour and a half to get the servicing done and car was ready before that.Definitely recommend this place.Thank you Fremont Ford!

Clean, Fast, nice waiting lounge with Starbucks

My vehicle was in for its scheduled maintenance and the staff was on top of its history, current status, and took care of it quickly. The free coffee and nice lounge also helps a lot. I have several vehicles I service at Fremont Ford and will continue to do so.

Great Service

Service manager was very helpful. I called in that Morning. Discussed my car problems. Was very helpful in listening. My car was towed to dealership. Service was started in reasonable time. I was there from about 10 am to 4 pm. Waiting in waiting room. Service manager kept me informed of the progress of my repairs. I have a 2014 Ford Escape purchased at Fremont Ford. I like the service here,that's why I come here from Oakland.

Truck service

Fremont Ford has bent over backwards for me. I can't see using anyone else!

Good stuff

Fiesta ST. Service was good. Car is running great.

Great Service

My experience at Fremont Ford was great. Great staff, Zee Alton was very helpful.

grate service

the service rep was friendly and informative. wait time was for repair was what they estitmated

Great people fast service

Everyone was extremely friendly and helpful. The experience was fast. The staff is knowledgable about their product and wants to take care of repeat/return customers.

Exceeded my expectations

I went in to see my options for trading in my vehicle for a newer model. The sales team exceeded my expectations and worked out a great deal for me and I ended up leaving in a new truck. I felt the sales team was friendly and honest and not once did I feel pushed into buying anything. I'd recommend this dealer to anyone looking for a new vehicle.

Excellent service advisor, clean facility

Excellent customer service advisor. All services done as promised.

Ford Expo

Clean and nice waiting area. good coffee. Service was timely

Fremont ford

I leased 2016 fiesta ST customer service was great

Fremont Ford Review

Ford Explore PlatinumAfter the shopping experience at Ford Ftremont, have become great fan of Abbas, Satnam and Lalit. they were very friendly, gave us good advise during the whole process, answered all our questions. Assuring them more business in near future. After, this experience, will always come back to Ford Fremont for future purchases

Great Service

I brought in my 10 year old Freestar van with 156 thousand miles on it and said It's not running right, fix it. They did. In other words they performed a miracle. What more could I ask. Turned out to be a computer problem. I once told my wife, Computers are the reason men invented Hammers.

customer service

I was satisfied with the service, it was an oil change hard to be dissatisfied. I was a little concerned with the unmet promise of the delivery time for my F150, and the wait time for the shuttle. Neither of these were big issues and did not take anything from the service or the dept. I especially would like to commend the shuttle driver, she was awesome. I also had a follow up call from the customer service rep and she did an excellent job ensuring I was cared for. Overall, the experience was fine and the follow up was even better. The dept. and the dealership have my recommendation

Great Service and Facilities

My 2013 Fusion Hybrid was at the end of the 36000 mile warranty so I brought it in for a regular maintenance and to address several re-calls. The team was surprised that I was going to wait at the dealership and work remotely while they performed what the estimated would be around 7 hours of work. The facilities allowed me to work effectively throughout the day and to my great surprise the work was completed on time and with a smile. Great Job Ford team!!!

Great sales rep

My sales rep understood what I wanted and he got it for me.

Walk in No problem

I went on Saturday without any appointment taking a chance if they can do oil change for my car and YES, they accomodate me and they are so nice... I will definitely recommend Fremont Ford for service even your car is not a Ford one!

Software Engineer

I like the service at Fremont Ford. 1. Making appointment is easy and fast2. waiting time is acceptiable3. staff is helpful

Great services

The service is excellent and friendly. I would definitely recommand Fremont Ford for my friends.

Great serivce

Great service! aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Very easy to deal with.

Moe was very helpful with our service needs. We have been having our F150 serviced here since we purchased it.

Great Service

Great service to my car and stuff was friendly towards me.

Fixing the issues with tire

All the aspects of the service was handled well. The service manager was very knowledgeable and helpful.Thanks

Good service

Oil change was done while I wait. 1 1/2 hours. Very smooth

Good service advisor.

The service advisor was very helpful and answer all my questions and concerns.

Great service

The service representative (cannot remember his name) was very professional and kind. We would like to come back more if we always get this kind of service.

Service

This was my first visit at the Service Center for an oil change. Everyone was courteous and hellful. The waiting areas were quiet and comfortable. I usually wait for my car. This was my first visit and it won't be my last. I was surprised how short my stay was for an oil change.

Great Service

Moe is a nice guy and makes sure that you know what's going on with your car and gives the best service..

Excellent Service

My Experience was excellent, I arrived just to test drive a ford focus and was helped right away. I walked the different models and was shown what was available, also explained the different features in each model. Chris and his helper listened to what I was looking for a gave suggestions and comments, then took me out to test drive. After test drive we walked inside and did some talking on numbers and different options, no real pressure game me and my wife time to talk on the different option and looked a the car again. After right deal was reached everything else went great with finance person on showing other service options and explained each document.I'm very happy with my new car and couldn't be more happier with the service that was provided. Thank you for everything and great team work.

2007 F150 broke down ended up leasing 2016 F150

The sales rep Craig went above and beyond helping us get into lease with the new 2016 F150 since our previous 2007 f-150 had just broken on way to Eureka. Service was great. The staff in sales and service department were extremely friend and out going while try to get us back on the road. Thank you so much.

Quick service

It was quick and painless. They surprised my by having the part I needed in stock.

Great service!

Moe was my service advisor and he was fantastic. Moe provided lots of details and explanations. He was very friendly and made me feel comfortable with the work being done. He was also very knowledgeable. Moe provided the best customer service experience I have ever had with Fremont Ford

Service

My service advisor, Shawn Marques, was great. Very fast and efficient.

Easy to deal with

Customer Service was easy to deal with and the car was returned as expected. Cosmetically the glove box still does not look like its shut correctly; however, the light and door now stays firmly shut.

ok.not great they get the job.

it took a long time to get my car fix to to long.

2016 Ford Escape

This was an internet only purchase. Zee was quick to respond to our specific car requirements. He located the car at another dealership and had it shipped to Fremont Ford. Great service, great price, great purchase transaction!

Great service

Great service mo was very helpfully would recommend my friends and family to Fremot ford good. Job Fremont ford

Great Experience

I purchased a brand new 2016 Ford Mustang Ecoboost (4 cylinder) and couldn't be happier! Omar and his staff including Larry and even down to the financial representative made this transaction as smooth as the ride itself. I am very happy and grateful towards this Ford location! I will definitely spread the word and recommend to anyone interested in purchasing a new car. Thanks Omar and staff!

Good service but check your appointment beforehand

The service was fine, but when I arrived, there was no record of my appointment. You were able to take me anyway, but it was a 3.5 hour wait for a simple 10,000 mile check-up.

Great Service

Communication was great with Peter,The Edge was fixed and doing great.

Great service

Very helpful. Spot on customer care especially Sales team Mr Valencia and Clint. I am sooo loving my car. Ford Focus. Very sweet guys. Thank you for making my first time car buying very exciting

testreview1461218249122

I bought a new car from this dealer last week. The customer service was excellent and I would recommend them to anyone. They were very helpful with questions and made a few good recommendations.

Great service and neat office

Staff was courteous and provided detailed information about the service.The remodeled offices look very neat and welcoming. The waiting area is great.

Service ok until my last visit

I have had my car for almost two years...Have always had my service done there...I never had a problem until my last visit...I noticed the plastic bolts on a small panel were falling out...One side had one bolt left and the other had one missing..I took the side off that had one bolt left so I wouldn't loose the panel...Later I found one bolt on the ground.. I took the car in to have them fix the problem..They wanted me to pay 85 dollars to put the panel back on..I questioned why I had to pay and the adviser said we can fix it if you have it serviced....I handed them the panel and the two bolts I had...When I picked up the car I was told the mechanic said he fixed it the best he could and it might not stay on....When I got to the car I look underneath and four bolts were missing...When I went back I was told that they told me they would use my hardware...They lied....They told me to order the bolts myself...I asked for a comment sheet and they told me to call ford if i had a problem...They gave me a 1-800 number...I ended up getting some bolts myself...I have purchased two cars from fremont ford and they lost my business and the business of the people I know...Smart move guys loosing business for 10 dollars worth of bolts and 10 mins of work...The work order said reinstall....Really you guys reinstall parts with half of the bolts missing...????? I was told by and employee who I won't name these bolts fall out all the time.............I won't want him to get in trouble....

"Great Service and "Great Facilities"

Suzanne Demers here.I have a 2010 Ford Escape and am very thankful for it. Sturdy, large enough for carrying everything and small enough to move around in traffic easily. The repair shop is great. Everything to fix a car including the people to do the repars is in one building.Thank you. Sincerely, Suzanne

Great place to be clean and friendly

The guys where very professional and sincere great people. In thank them for making my experience getting my car an awesome thing

Great Service.

it was altogether an awesome experience. The facility was clean and the service advisor understands the problem in detail.

Amicable staff

I love Omar. He's a laid back hands in the pocket kind of salesperson. He's not pushy at all. If you tell him what you are looking for, he goes out of his way to accommodate you. KUDOS to the NICE car salesman.

Great timely service went above and beyond.

Very pleasant and helpful. Very happy I was able to bring it to your location.

Great experience

Great experience. Sales rep was great. Buying process was very smooth and got what we wanted at a good price.

Easy buying experience

Super easy buying experience, the sales person was excellent, the sales manager was fast with no games I mean he knew what I wanted and they both found it. Definitely will buy again at Fremont Ford (it's my second time already).

Great service, very professional team.

* 2016 Ford focus SE white* Service is really good. Jhinbo is very helpful. The manager does not talk too much but his every word gets to the point. I like that!* Staff is helpful.5 Stars!!!

Great Experience with FORD

Everything was great. On time, pickup, drop off. Best experience I ever had. Thank you.Petr Skoda

Great services

Everything was great ! They took care of everything

Fremont Ford, best buying experience !

Staff was very professional and took care of us in a matter that is beyond words.

great service

very friendly people and i enjoyed their service. and their driver took and drop me off at my location

Ford Edge 2008 used car

Peter has always been very helpful and helps me understand of any issues and problems I will have with my car at the time of my appointment. I have never had any problems. I feel comfortable knowing that he will take good care of my car. This guy needs a raise for the hard work he does!Thank you,Eva Jones

The most amaing service in the world

Everyone helpful and cheerful etc etc etc etc etc etc

Excellent customer service

Great customer service Lurry the finance manager was great

Good service department

Over all I satisfied but I am not satisfied with the end result. My truck is off alignment and will have to go back. Would liked to have had my truck washed for me.my service handler did a good job

Great services

Reza Sawe did an amazing job at making my first time buying a car a positive experience. Recommend him highly.

Awesome service

Two years ago on May 3, 2014 I walked into Fremont Ford with my dad looking to get my first car, ever. The guys at Fremont Ford were more than helpful when I had walked in with my mind already set on getting a 2014 Ford Fusion. They went over everything with me and made sure that my dad and I were well aware of everything that my money was going to. They worked for hours trying to come up with as good of a deal as they could, for me, and I took it once my dad and I agreed on it. Fast forward to April 1, 2016. It did not seem like it was too long since the last time I was there, but it was. Right away Ahmad came over to me and was ready to start asking questions about my visit. That was until my dad pulled up. Ahmad had apparently already spoken with my dad a week before and my dad had already laid out some expectations for when I came in. Walking through the lot, my eyes fell on this 2016 hybrid Ford Fusion. It was the same charcoal gray color as the one I already had, but this one came with leather seats and fully loaded with everything my 2014 didn't have. I was determined to get this one. My dad and I spent hours working with Ahmad to come to an agreement on my payments. There were times when Ahmad needed to go to his manager and gm because my dad can be a stubborn man. When we had time to wait, Ahmad was a kind and caring man. He and my dad spoke a lot about their different upbringings and exchanging life stories. Ahmad was a great man even before stepping foot into Fremont Ford as an employee. He fought for us to get our car, which was awesome; but that is nothing compared to how he fought for a better life for himself and his family. Thank you, Ahmad, for your service to the USA and to my dad and I.

Professional

Very professional and helpful. Would recommend to others

Great service

Hi my name is Francisco I was referred To Fremont ford and to talk to OMAR OMARI sales rep by a Freind , I was in the market for a 2016 Ford Explorer, OMAR OMARI was very nice and very helpful he helped me make up my mind on which explorer to pick as they all have different options, after all his help I then meet SAYED (ABBAS) ASALATI finance manager which was a great help and got me the best APR rate and explained everything to me very well , I am very happy with there service , if you are in the market for a new Ford make sure u stop by at Fremont Ford and ask for OMAR OMARI !

Quick service

Service was great, and quick. Although the price is slightly high, I hope everything worth the money. If you can offer a package with tire rotation, that will be excellent!

Great service, Great people

Very Professional people. Bought a black mustang. The salesman Satnam Singh made us feel like we were home and not getting ripped off and he definitely knows what he is doing. Overall, good experience and would go there again to buy another car.

Service my son's 2013 Ford Mustang

Very Pleased with the service, and the Service Manager

3/23/16 Service

2014 Fusion; but full service and extended warranty for 5 years.The service went as expected, Peter did well, and it was completed a bit early which was helpful.I was able to work in the waiting area as needed; which was a plus.My only wish is that the service could start a bit early, say about 7am.Thanks,

excellent service

Excellent service. Thank you so much. appreciate the help provided. Hope the same will go further too.

tire replacement

The team did a great job on getting me the best price on the tires that I bought. I truly appreciate that.

Focus purchase

FocusEverything went well.The staff was excellent.

Fusion oil change and tire rotation

We were veryy sarisfied with the service we received for our Ford Fusion.We WEre very satisfied with the short wait time to make an appointment./

Helpful Staff!!

I recently had a huge flat tire that messed up my alignment. Moe (not sure if I'm spelling his name right?) and his team were excellent. My car got started on right away as soon as I checked in. After, they were done Mo showed me a very clear printed out diagram of where my alignment had been and where it was now (back to normal hurray!). Great experience!!!!!!!

great service and price

The service speed is pretty fast, about one hour after appointment the service was done.There was small defect with back driver's door, and the service experts fixed it.

Great Service

Not only very good and very helpful customer service but very co operative too.

Great Place to buy a car!

As always are Service Rep, Peter is awesome. He lets us know what issues and problems with have with the car and lets us decide when we will get it fixed. No pressuring. And we always come back.

Courtesy and Professional Service

Your courtesy and professional service is always appreciated. It is always explained to me what needs to be done on my car.

Purchased a new car

My experience was excellent!! The sales asscociate was very helpful and he took his time explaining everything..

Great service.

Zee and abass were very helpful to make sure I got the best service possible. I would recommend them.to anyone and will be doing so in the future Thank you for all the help.Matt

All-around great service

It was a very very good experience I've ever had at a dealership the guys there help me out took care of me thank you very much

Great service

We purchased a 2016 ford mustang. The staff were so nice, friendly and very accomodating.

The Ford Experience in Fremont, California

Worked with Rob Van Arsdale in Sales. He was prepared and at his desk when I arrived for appointments. He was friendly and sympathetic (I have a bad back.) He knew his product, answering all my questions when I took a test drive in the 2016 Ford Fusion. He acted as my liaison - making introductions to the Service and Finance Departments. Purchased the 2016 Ford Fusion SE and an extended warranty from Jericho in Finance, who was also very knowledgeable, competent, and friendly. It's a long haul - buying a vehicle - but these gentlemen brought their experience and humor to the process - and I made it out alive!

Great service

This was one of the best dealers that I have dealed with the best customer service I have had in a long time

very good service in fremont Ford

very good service in Fremont Ford and very good price, nice car,

Great Service

2016 Ford Fiesta and the service was amazing especially our sales person that helped us.

Excellent Serivce from Sales to Finance

I purchased a 2015 Ford Edge, and I couldn't be more ecstatic about my purchase. This was my first car purchase and buying experience. I went to the dealership in the morning and left that afternoon with my new SUV. The staff was extremely patient with my 150 questions from the sales guy up to the manager and we did not feel pressured to buy a car that day. The manager Abbas came by several times to make sure my family and I were taken care of and if we had any concerns or questions. Once we were in finance Raul was quick and efficient going through every section and explained to us exactly what were signing. I couldn't ask for a better car buying experience and it being my first I will always remember the great team that took care of my family and I. I have referred a few friends and colleagues and I am happy to say they had the same great experience I did. Keep up the good work Fremont Ford!

#1 Ford Store

Dave Elkins is great sales person. He made it fast and easy for us to buy the car we were interested in and at great price. Dave is the man to see at Fremont Ford if you want to buy a car.

Excellent customer service

We receive excellent customer service . Our sales person was very knowledgable about the car we purchase and also very helpful. Our finance person was very helpful and gave us excellent service also

Amazing Experience

We came in not knowing a single thing, silly, I know. But Reza was very confident that he could help! He was very honest, to the point, and made us feel at ease. Abaas, and Oliver were amazing as well! Everything seemed so easy, they explained everything, and I felt Fremont Ford, and the staff, genuinely cared about us, and were looking out for our best interest. We left with a 2016 Ford Escape! This was such an easy process, with hiccups along the way! Thank you!!

Great Service at a Great Dealer

Very friendly staff. Work was done faster then I was told. I love coming to this dealership and getting all the maintenance done on my car. I wouldn't take it anywhere else.

reliable service

made appointment online, was told what to expect, everything went as planned, thank you

Great services, great team members

Every time visiting Fremont Ford is a great experiences. Warm welcomes, clear explanations, and great services.

Good Repair Service and Customer Care

Peter - Great Service manager. Very helpful and explained work done on our 2013 Ford Explorer. Will come back again as a loyal customerThanks!

Mrs. Valerie Bolduc

All my experiences have been good with this dealership. My only complaint is that there is no place to park your car if you are dropping off for service or looking to buy a new vehicle. I bought my vehicle in April 2015 and not much as changed.

Fremont Ford takes care of their customers !!

I picked up a new 2016 Ford Explorer from Fremont Ford last July and it's been perfect since the delivery day. I've been a little short on time with business and family trips and realized the Explorer was a little over the 1st service interval. I called Fremont Ford's service dept on a Friday to schedule an appt and there wasn't an opening until the following Tuesday. I explained that it's a little over the 7500mi service interval, my time is booked for most of next week was hoping something might be available that afternoon or even Saturday. They asked me to come in that afternoon and they'll fit me in. I was in and out within 75min. Their guest lounge is very accommodating with bottled water, an awesome coffee maker, big screen TV and business work stations where I spent most of my time getting some work done. They also offer shuttle rides but I elected to wait for my vehicle. My visit was a very pleasant experience and I must mention to ask for Moe, he'll make sure you're visit is as stress free as was mine.

Great Car and Great Service!

I purchased the 2016 Fusion Energy Titanium. Great car and great service. I strongly recommend Fremont Ford to anyone interested in buying a new vehicle.

Great service, clean facility

Ford F-150Service was great and staff was really good and helpful.

Great service

Staff was great through my routine maintance. Great team

Great services and maintence

The service and maintence department has by far the most exceptional service I have ever experienced. However, when first purchasing my vehicle at Fremont ford, it was terrible experience. I had to put my car into service one week after purchasing my car in which I had to rent a car in which I had to pay directly out of my pocket for the fees. This by far was the worst dealership I have ever encountered and will not recommend anyone to purchase a vehicle at this dealership!

Very professional service

My service advisor is professional & very helpful. He takes the time to explain my options and help when possible. After some unfavorable dealings with other service advisors I really appreciate him.

Another great maintenance experience

My 2015 Fusion had it's 20k service done. Peter is usually the guy i work eith when i am there. The whole crew is great. Friendly and professional. I trust my car being worked on by these techs, and i know the work always gets done correctly, and i have never once thought twice about buying my car at this dealership. Mary N.

Great Facilities

2014 CMax was brought in for 15K miles service. Car was promised at 9:15 and was finished at 9:30. Excellent timing. Customer waiting area is great.

30,000 Mile check up

The person I dealt with was very nice and helpful. My only issue and it was not with him, is when I call in and make the appointment for an oil change, I really really wish that the person I am speaking with would let me know if the car is in need of a larger check up. I had planed, for about a half an hour and I am told when I get there at it needs its 30,000 mile check up and it will be 4 hours. This is the second time this has happened to me. The first time I was not told how long it would take and I had 3 grand children with me, not much fun sitting around for the work to be done. I will say, that this time I was given a rental car, so I was able to continue on with my day.

Salesman who worked to get me what I wanted.

Not much to tell - I brought the car in and they took care of it. Nice people.

Great neighborhood feel for a large dlshp.

Steve is the best. I always try to work with him when he's available. He remembers me and my car. He also doesn't take my time for granted- he's quick and efficient, while making sure I understand what work is required for my visit.

Great Service

Service Adviser was very helpful and kept me updated on the status of my vehicle

Fremont Ford

was very stress free and the Sales Person (ZEE) was very helpfull

Great

Good experience for me. Happy to see you. I will go there again. Everything looks good so on.

Great Services & friendly staff

Staff are friendly, courteous and knowledgeable,always delivering the best service available.

Great service!

Peter was very very efficient and helpful as usual. The service was perfect.

Another great service

Was easy to make an appointment online. Showed up on time, it was a little busy but was taken care of quickly and was able to express some issues I had and off my car went to get serviced. I was able to comfortably wait for my car to finish up inside. Peter is always awesome with getting my car in and out in no time.

Great Service!