Freeland Chevrolet Superstore

Quick service, clean, comfortable waiting area

EXCELLENT! I had planned to use my wait time to prepare for my Bible study class, but my vehicle was ready befoe I could finish.

Courteous service

My wife and I had traveled to Nashville from New Jersey to visit my daughter at Belmont University. The driver's side low beam bulb went out. I was disappointed to find out this was not a simple replacement. I found Freeland Chevrolet via the GM website and was pleased with the response. Ellis was courteous and got me right in. They had my bulb replaced in 30 minutes and I was back on the road.

Great Service

It was very easy to book on-line and had plenty of tables and ect so I could do some work while I waited for my truck.

Service above expectations

Problem diagnosed. Received a loaner car over weekend until they could get the part and fix it. Above and beyond expectations.

Service Plus

I bought my current vehical BECAUSE of this service department's care of my Saturn: always professional, often friendly, helpful beyond the car itself.

Freeland Service

everyone was very nice. Service was handled quickly and I was on my way. Only thing that I did not like, is the fact that I can't observe my car being worked.

Great service

Thank you this was my first time visiting your business I was very pleased and should my car need service again I will be back

GREAT SERVICE

LEFT CAR OFF FOR RECALL, CAR WAS READY WHEN I WANTED TO PICK UP. SERVICE CENTER WAS A VERY PLEASANT EXPERIENCE.

Great services, friendly associates

The rep Ellis Roberts did a wonderful job in making sure my car was taking care of. My visits to Freeland Chevrolet has always been good and handle professionally.

Excellent service

They took good care of me and my car. They did not try to oversell. They listened and did what I expected them to do.

Caring Employees

I generally can say, "I hate dealing with car salesmen!" but not this time. Everyone I cam.e in contact with were professional and caring. WOW! What a difference, to be able to say caring about a car dealership

Very friendly and explained work to be done

All of the employees (ones I have known and new service personnel) are friendly and helpful on each visit. My grand daughter and myself had cars to be serviced. Work done and explained to us on both cars. She was relieved the problem was found and repaired.

Worth the trip!!!

This is the second brand new vehicle that I have purchased from Freeland in the last 3 1/2 months. There is a reason I came back to purchase a 2nd vehicle and that reason is the buying experience was hassle free! Lloyd Harris assisted me both times and went out of his way to meet my needs. The entire process was smooth and quick and everyone from the finance dept., insurance dept., service dept., etc. were extremely friendly and courteous. I would highly recommend Freeland to anyone in the market for a new or used vehicle. This is the way car shopping should be!

Great service

I've never been treated better by a dealership. It's worth the quality and experience to go to a place that I trust.

Great service

Excellent experience and price on services provided, will recommend and be a repeat customer. Great staff in service and sales

My experience with freeland chev.

Everything was handle great by the sales rep. Denny Kaufman and he worked diligently to get me the best deal. In addition to that, he stayed in contact with me even in after hrs.

Excellent Customer Service

Came in for oil change. Jonathan was very helpful & even printed my warranty information for me. He was very knowledgeable & answered all my additional questions. Thank you for having such friendly & helpful employees!!

Great Service

I needed an oil change, tire rotation and I was going to get the brake rotors resurfaced, while doing this it was discovered that I needed to replace a four brake pads too. I left the car for the needed repairs and returned about 4 hours later to find my vehicle repaired and ready to go.

Great sevice

I had an oil leak in my car and Freeland got me in right away, loaned me a car so I could continue with my work day and had the repair completed by the evening. Great service staff, very quick, and quality repairs. Thank you Freeland.

Great service

Chris was very helpful and made the process of buying my new Tahoe very easy on me. I live approximately 5 hours away but was looking for a specific amount for my trade in, he made that happen. This is a great dealership with great customer satisfaction skills!

Amazing service

I was decided to walk out if I wasn't happy about the deal But those guys were so good , like we've known each other forever and i am definitely happier than I was now that I have such a great truck

great service

everyone was very nice. I especially like having the courteous van take to work and then come to pick me up when my car is ready. It keeps me from missing work.

Freeland Service team is the best

The service team is great. I brought my Cruze in because it started smoking from under the hood and I smelled burning plastic. They checked it out and said that I probably ran over a plastic bag. I was slightly panicked because I had a very bad experience with a smoking car in the past and my first thought was that it was going to happen again. They were fast and friendly, as always, and put my mind at ease. I love working with them.

Great service and will use always

Had a good cup of coffee and didn't have to wait too long for what they had to do. I like that the service Department is open on Sat that is a big plus because I work all week long good dealer ship.

Don't Judge a book by it's cover

Don't Judge a book by it's cover: Freeland Chevrolet may look like any other car dealership in town, But they are NOT!!! All I can say is Two words: Buy Here! If you've ever bought a car or thinking about it, PLEASE visit Freeland Chevrolet (5333 Hickory Hollow Parkway Nashville, TN 37013) They have excellent standards, which include: - Amazing Sales Lady aka Stacey S. - Repair dept. that goes the extra mile - hats off to Ellis! - Finance Dept. that is friendly, non-pushy and will get you a fair price! - Allstate Insurance Agent in the building that saved me money (I got a quote from my insurance and switched on the spot)- There is not enough time or words to cover the Superior Customer Service I received at Freeland. From the time I inquired online, and Stacey called me, until the time I drove off the lot in my 2015 Chevy Sonic. I work in the Customer Service Field and I know Great Customer Service when I experience it. They understand and have grasped the commitment to provide Superior Quality Service and serve the customers the way we want to be treated. No I am getting paid to write this, but I feel like that the truth should be told. All I can say is before you think about buying a car, visit them, and you will see for yourself. Freeland Chevy Superstore 5333 Hickory Hollow Parkway Nashville, TN 37013 Sales:(866) 578-7930 Respectfully, Joe "Sonic" Johnson

Always GREAT service at FREELAND

I always like dealing with jonathan. He is very friendly, and always goes over the details of the work done.

Prompt service, clean & friendly facilities.

This was my 1st visit to Freeland Chevrlot, I had a recall taken care of here. The staff was great, appointment time was efficient. I learned that a diagnostic for my "check engine lite" would cost $97.00. I was not there for that reason, but good to know. I don't buy new cars frequently, I prefer to keep my vehicles running until they fall apart. The service at Freeland was such that I am considering coming more often instead of doing my own work on the vehicle. Anyone who knows me well, knows that is saying a lot. Looking forward to see how service at Freeland hold up in the future.

all around Great

It was greattt!!! As long as Cindy is there to handle my vehiclesYou'll have me as a customer. Cindy Rocks!!!

Great

Came in for my first oil change for my 2015 Impala. Had a Great experience. Didn't have any problems. The process was smooth.

Great service.

I was really pleased how fast Freeland was able to get me in & out quick. The staff are all very friendly. Very good customer service! Thank You Very Much!

Nicest service department I've ever been to

Jonathon Stainton-James was our service consultant. With it raining and my wind shield wipers out I came in not very happy. But customer service was not only quick and professional Jonathon was extremely funny and made my experience GREAT. I definitely left with a smile on my face. They had my car ready with in an hour of dropping it off. Thank you, Frances Goodlow

great service genuinely nice an easy buying exper

This is the only way to go for us...been nine years now...nothing at our old home in CA. COULD EVEN BEGIN TO COMPARE

Great service, long wait

Staff was great. The work done was great. I just wish that if I make an appointment for an oil change that it would take less than an hour and a half to do the job.

Excellent Work

Everyone was very polite and helpful. They wanted to make sure my car was fixed correctly and in a timely manner.

The wait was very pleasant sitting in the lounge.

I went for a oil change and car maintenance services, I was out within a hour of waiting. Did not have to ride shuttle bus home.

Knowledgeable, Dependable, Personal Service

I bought the car from a broker with 14K miles on it. I have had two warranty oil changes at Freeland; the service has been great. Ellis Roberts has provided knowledgeable, helpful advice and was a tremendous help in procuring a missing part.

Great service

Mr Ellis was very helpful in explaining what needed to be done to my car and in getting a rental car for my use. Thank You again Mr Ellis. E Darwin

Great Service

Very happy with your service, people are friendly and professional. Quality of service techs seems to be good. Vehicle is returned to me in good shape and properly serviced.

Great Experience!

John Voltmoth was absolutely a great salesman. He did try to strong arm me into something I didnt want or could not afford. I will be back for my next car in the next 4 or 5 years.

Friendly staff, clean facility and prompt service

They were great, gave me a loaner car until mine was repaired.Shelley kept me updated on the progress of my repair. That was my first Chevrolet purchase :-)

Michele E

unfortunately I was there for another recall on my car. I had one recall repaired there before when I was working in the area. Because of the treatment I received on that visit I passed several dealerships in my area to go Back to FREELAND. The outcome was the same the service rep that helped me explained everything ,friendly, appeared to really care about his customers.

Friendly service, easy purchase

My sales representative was so nice and I immediately felt like I could trust him. The price was exactly what was promised via email and there was no pressure to make me look at other vehicles. Best car buying experience that I have ever had. Thank you!

Best customer service in nashville

The man at the counter was great. I wish I remembered his name. He made sure my car was finished in a timely manner.

This is my 4th brand new car from Freeland

This is my 4th brand new car from Freeland Chevrolet! I bought a Trax. The salesman and the finance guy were professional and helpful. I left there with the car I wanted at a price I felt comfortable with. I already know any service I may need will be prompt and professional. This dealership really does want your business and works hard to get it and keep it.

Car troubles made easier by Freeland Chevrolet

We had a radiator fluid leak in our Trailblazer that caused a check engine light to come on while traveling from Indiana to Florida. We stopped at an Autozone who said it appeared to be a lower radiator hose. They sent us to a nearby Firestone who thought it was likely a cracked head. They suggested going to a dealership for confirmation. I called Freeland Chevrolet who advised he caught a tech (Juan Carlos) walking out the door at the end of the day and would wait on us. We arrived and Ellis Roberts did a phenomenal job assisting us. They determined it was likely a water pump. They helped contact a local hotel and provided us transportation to the hotel. Ellis even provided his personal cell number and told us not to hesitate to call him. Juan came in early the next morning and got the work done quickly as promised. We were picked up at the hotel when the work was done. A few hours into continuing our trip I received a call from Ellis to check on us and make sure everything was working okay. It is rare today to find genuine service from any company, and especially one where we are unlikely to become lifelong customers due to passing through. They helped our unexpected pit stop become bearable. A sincere thank you to your genuinely caring employees.

Excellent Customer and Vehicle Service!

I am always very much so satisfied with the service I receive at Freeland Chevy! Such a friendly and welcoming environment with great customer service and vehicle service to match. I'm a loyal customer because of it.

Service

The wait time is really long, I ended having to come back the next morning as the engine light turned back on.

Perfect Service!

You got me in and got me out, just as I was told. The initial diagnosis, based on the things I described, was spot on!

awesome experience

they took excellent care of me answered all my questions and took the time to show me the features of the car i wanted. the most pleasant experience i ahve ever had at a dealership!

Great service, really put me at ease.

Stephanie was great! She met me at my car, greeted me with a smile, and answered all my questions. I felt perfectly at ease!

Great service

Mrs. Joyce was extremely helpful and nice! I had the recalls on my car and I called in because the Chevy dealer in murfreesboro couldn't get me in for a week she told me to come right in have me a rental for the day and had it fixed by the end of the day! I absolutely love her! Amazing customer service! I'll definitely tell all of my friends family and clients to go to Freeland!

Great Customer Service

I always receive the best customer service at Freeland! I recently moved to Nashville from Atlanta and they treat me better at Freeland than from where I purchased my vehicle! I will continue to be a loyal customer!!! Jonathan is excellent and always helpful!!

Great responsive staff.Extremely clean and well la

Our sales representative,Mr Josh Miller, was very helpful and extremely knowledgeable about the Chevrolet Traverse and later about a Chevrolet Corvette that we purchased.

Repairs

We took the car to have recall issues corrected. The repairs were made quickly. Thus far, we haven't had any problems with the repairs.

Very nice facility. Friendly staff.

I arrived without an appointment & they got me in quickly. They fixed the problem and also informed me of a recall. I had not received any notice from GM about a recall. They did not have the parts on hand and had to have them bought in. This took a while and was a little disappointing. The service rep should not be blamed for this. I believe the parts manager should have knowledge of this and should have the recall parts on hand.

great service

Joyce lewis was great she kept me informed on what was going on with my vehicle....the repair guys were efficient and quick...ill definitely will return for further services

Excellent Service, but waiting for Corvette parts

I was happy with the service and the work. My only complaint is most likely not the fault of Freeland Chevrolet... and that is that as problems were discovered, a new part needed to be ordered. As a result, the minor modifications left me without my beloved Corvette for 7 days. It seems odd to me that a Chevrolet service department would need to order parts for a Chevrolet automobile. All was explained to me and everyone was polite and apologetic for the waiting, but I'm sincerely hoping my car doesn't need service again soon for fear that it might require a part that has to be ordered. ...again not Freeland Chevrolet's fault.

Service

Cindy Dunning is who i use most of the time. On occasion i have had other service advisors take complete care of my truck. They all have always takes care of my needs, and are very pleasant to talk with when it comes to issues with my truck.

model service dept.

great staff, great service! all dealerships should be like this. mechanic had a little trouble with a recall repair but didn't give up.

great car buying experience

The sales representitive, Jim Bean, was very knowlegable, courteous and friendly. He was easy going and allowed me the choose the vehicle that I wanted and not the one he wanted me to have. He made car buying a pleasure and not and not a hassel

You've got a new customer in me!

Everyone was very courteous and knowledgeable. My salesperson was Felicia, and she assured me that Freeland Chevrolet would be able to assist me in trading in my vehicle for a newer car. My finance person, Shane, took time as we sorted through all the necessary paperwork to explain all to me, even though the hour was late. I never felt rushed. Hope, the insurance representative, was extremely knowledgeable, as well as polite and courteous. I believe Ben Freeland's commitment to customer service has trickled down to all of his staff. I will be a repeat customer, and will recommend Freeland to anyone looking for a vehicle. Many thanks!!

Awesome Service!

Mr. Ellis in the service department was so kind and really listened to my issues. He also made me aware of 2 recalls that were issued for my vehicle and had those repairs completed!

Excellent Service and Delivery

I am a resident of Michigan and my daughter attends Tennessee State University who is also the driver of a 2003 Chevy Trailblazer. I am always satisfied with the service we receive from Freeland Chevrolet when my daughter has to take the Trailblazer in for service. The Service Techs at Freeland Chevrolet are always very warm and cordial. They are also knowledgeable and very efficient with the service provided to my Trailblazer. Freeland staff are considerate of college student schedules thereby meeting their promised time of completion. KUDOS!! Great Job! Keep up the good work!

Happy Customer

I'm from Ohio and was in Memphis on business. The night before I was online searching at the hotel looking for a vehicle in the area and had seen that Freeland Chevrolet had what I have been looking for. So on the way back through Nashville I stop to look at it. I test drove the vehicle with the salesman and that was Tommy Poston. He was "great", a very nice person and made me fill very comfortable with the vehicle that I was looking at. I had explained to him after driving it that I needed the wife look at it and was planning on being back in Nashville at the end of that week and asked if he could hold it for me and he was very grateful to do that. I can't say enough for him and how the dealership handle everything. Thank you for doing what you have done Tommy Poston. The wife and myself really do love the car. I've told my relatives that live in the area how good of experience that I had at your dealership to keep you guys in mind for future vehicles.

Ms. Malibu

The Service Staff is very kind and helpful. The are accurate of the time frame that it will take for your vehicle to be services. They also keep you informed of your service progress for that visit.

Great salesman

Even though I did not know what to expect turning in lease and getting a new one - salesman Tommie Poston was terrific.

Great experience overall

Tommy Poston was my sales rep and he was a pleasure to work with. He's very friendly, knowledgeable, and professional. He is a very nice gentleman and I would recommend him to anyone, friend, family, etc.

New car sales

The staff is always pleasant, and that makes me feel welcome thanks,I appreciate that!

Very fair pricing & financing

Lloyd is the best salesman ever. & ive dealt with alot of dealerships this month. Your financing staff was knowledgable & friendly i had an excellent experience from start to finish & will recommend Freeland to everyone i know. I like the car i bought too!

Great service

I travel over 20 miles to have my vehicle serviced because of Cindy. She is the best and If you ever let Cindy go you will lose me as a customer and I will stay in my area for services and vehicle purchases which I buy every two years. Keep Cindy and you will keep me, she loves her job and treat her customers Great.

Eceeded My Ecpections, Amazing Service

I had the best experience for the first time buying a new car. The process was excellent. I will refer all of my relatives and friends to Freeland. Tim Riley was a great help in setting me up to purchase my 2014 Chevrolet Sonic LS. Also, in the finance section of Freeland. Mr. Sean made the "business" part of the process very easy. He was a great help, and I want to be sure that he gets praised for his substantial service. Again, I thank you so very much. Freeland has definitely earned my service for life.

Excellent service

Lee Linton was outstanding with information about the car we bought. He took time to explain everything and if we had questions answered them. We felt comfortable with him and the dealership. Thank You!!

Oil Change

I came in for an oil change. I was greeted and went to the customer lounge, there were at least 6 other customers waiting. While I was waiting the service advisor said my vehicle was recalled for a seat belt issue, she scheduled my appointment, the vehicle was serviced andI went on my way. I had the seatbelt issue taken care of 5/19 at your dealership.

New car purchase

Jason was very professional, efficient and personable. The same can be said of Sean.It was a breeze getting the .carNo question that I will return to Freeland for my next car.

Great service

It was a quick and easy process. They made me feel at home.

Excellent customer service!

I walked inside the dealership and Chad Yates immediately took me in with open arms. He was the best salesman I have ever had. He made the experience so easy. I will definitely recommend him and his coworkers to all of my friends and family. Freeland Superstore is the best!

Great Service

My service tech is the only reason I travel from Goodlettsville, TN to your dealership. Cindy is the best and care about her customers. As long as Cindy works for you I will buy and have my vehicle service there. Thank you Cindy you rock.

Oil Change

I came in for an oil change. I was greeted, the service advisor asked how I was doing, and got the mileage from my odometer. My car was checked-in and I went to the waiting room with my dog. While my car was being checked in, other customers and some of the other service people made a big fuss over my dog, she lapped-it-up (she always enjoys the attention). The rest of the time went by quickly and during check-out, she was fussed over again, I had her perform some simple tricks, got in my vehicle and left. I hope the service personnel and customer enjoyed her as much as she enjoyed herself.

Professional yet very friendly staff.

I did not have an appointment but they still got me in immediately. There were several customers there but I still did not have to wait a long period of time. The service was excellent.

Good service but wasn't filled in on my results.

My visit was handled in a timely manner but I wasn't given the results from my inspection that came with my tire rotation and oil change.

Great place to buy

This was my third purchase from Freeland Chevrolet since 2011. There are eight new car dealerships within five miles of my home. Freeland Chevrolet is over fifty miles away. I truly appreciate the no nonsense, courteous, and professional staff at Freeland Chevrolet, sales and service.

Great Dealership!

Tim did a wonderful job finding what we wanted. I would recommend Freeland Chevy to anyone. We love the new suburban!!!!!

Ms. Vickie J. White

My salesperson, Lee was great. He walked me through the whole process and was very knowledgeable about my new car.

Exceptional service

Cindy, my service writer, introduced me to Terry, myMechanic. Both took time to explain to me whatThe problem was. Vehicle was repaired andReturned as promised. Exceptional service.

An Unexpected Repair

I had a check engine light come on Friday night and I also needed an oil change. I drove to Freeland Chevrolet Saturday morning. The catalytic converter needed to be replaced, causing the check engine light to come on. Cindy, the service advisor, said there was one in stock and I should go to the lounge and relax. There were many customers waiting, I sat and waited my turn too. The car was repaired and the oil was changed, I was ready to leave. I found out the repair would be covered by my warranty. As always, the experience was stress free as it could be and also friendly, and the staff personable.

Went in for regular time for oil change.

Everything was fine and I do not have any complaints. All my visits, for whatever reason, I am always met with compentent and very nice people. I would not want to do business anywhere else! Earl Rathburn

Great Service Department

I was greeted right away by the front desk and they took great care of me during the hour I was there. We have purchased 2 cars this year from Freeland and recommend the to our friends and family.

Best Car Dealership experience ever!

This is my second experience with Freeland, first time I bought used car and this time I leased brand-new car. Both experiences were excellent. I highly recommended. Staff is professional, no pressure customer service. Freeland Superstore will be my store for all my car needs.

Greg Mitchell

Everyone was nice and professional and I think I got a good deal and I will give them a shot when I buy again. I do think they need to have a class on aging people properly because I had to go home with my wife and her head wouldn't go through the door.

Amazing service second to none

I wasnt in the market to really look for a vehicle but while I was waiting for my oil changed I went and looked anyways. My sales advisor Tim was amazing. Him and I believe Leon were amazing people who helped me in so many ways. I never knew that there were such caring people in the car sales industry. While I didnt make a purchase, I am planning on arriving back in January or Feburary and will be making a purchase dealing with the same two people.

Great service department and very quick work.

I brought the car in for a recall repair. The service department took great care of me. Service was on time and well done. While I was waiting an employee came by and checked to make sure I didn't need anything. The coffee was good in the waiting area as well.

great service

Very timely service. In and out within a short amount or time. Staff was very friendly and informative to all questions asked. I would recommend these people to any Chevy owner who wants to have their car taken care of without a lot of headaches.

Great Service, prompt, Freindly staff, Great Coffe

recall notice, had appointment. Friends with staff for more than 10 years, had a chance to catch up with each other, service done quickly. Great Coffee.

Great Service clean facilities

I arrived and was greeted by the service advisor, I explained why I was there, the car was serviced, the services were explained and I left. During the service I was told I needed an air filter which I said was okay to replace, I paid the bill and left. The service advisors were courteous, friendly and professional.

Excellent Service

Excellent service! The entire staff at Freeland was knowledgeable and friendly. I would recommend them to everyone I know. Joyce was very easy to work with.

Friendly service

Mr. Smith was extremely helpful. Everything went smoothly. This experience was much better than the previous time I purchased a vehicle. I highly recommend them.

Customer Satisfaction

If you don't find what you want on the lot the willl search all their resources to find exactly what you want to make you as happy as possible.

What a team

What can I say. We purchased a new Tahoe and my service person (for my 2003 Tahoe) Cindy Dunning recommended that we talk with Lloyd in Sales. Lloyd called periodically to check in with us and never really pressured us (can't stand pushy sales people) on a vehicle. We saw a 2009 Tahoe on the lot, came out and test drove it. Really liked the truck but wanted to talk it over. Before we got back with Lloyd the following Saturday to actually purchase it...it had already been sold sometime that week. Lloyd started looking for a replacement similar to the on that had been on the lot but there was nothing in the other's price range with all the features that it had. However he was able to find us one (New 2013) on the lot with all the features and for not much more that some of the used 2012 were going for. Can't say enough about the team we used...Cindy to Lloyd.

Courteous and Professional

Kudos to Mark Merryman and Steve Beck for their kindness and eagerness to get to know the customer. They made me feel welcome, and addressed each of my concerns with professionalism. I look forward to doing business with both of them in the future.

Very pleased

I am truly happy with the trading process. Best trading process I have been through. My salesman,Steve provided great service. He answered all my questions via phone calls or texting. He made the trading process one of comfort. I give him five stars. I am not an easy sale and I had lots of questions. I was even pleased with the trade in value on my car. I would certainly return to this dealership to trade again. And of course I would ask for Steve. By the way this was a car I found over internet so I had to travel a ways however it was worth it.

Great people and atmosphere at Freeland Chevrolet

The staff is always pleasant, and that makes me feel welcome thanks,I appreciate that!

Darrel Meyers

easy to work with fair on price and good delivery to iowa

Easy Deal, Great Prices, No Doc Fee's!

Everybody was very helpful and upfront about everything. Very friendly bunch of people to deal with. Beat all Nashville dealerships by about a $1000. Beat Clarksville dealerships by about $2500 on comparable vehicles.