Fred Anderson Nissan of Asheville

4.8
Overall Rating

Customer Service: 4.8 Quality Of Work: 4.8 Friendliness: 4.9 Pricing: 4.7 Overall Experience: 4.8


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Registration

2
Asdfg on 10/25/2016

Customer Service: 2.0 Overall Experience: 2.0

All i asked was to expedite my dmv registration. Generally it takes 2 weeks to get dmv registration. My job requires dmv registration.Its been 3 weeks and all they had to do was fax copy to the dealership or allow me to pay extra for overnight. They didn't. I have now been out of work for a month. The worst part is Zain didn't bother to return my phone call.In two weeks my first payment is due. I can't day i don't have money they will still expect payment.Very disappointed.


Awesome customer service

4.8
Mgifty28 on 10/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I recently bought 2016 Nissan juke . I arrived in mind exactly what I want .I mention the color I desire . Reggie walked me right to the vehicle. After a test drive we discussed financing. My friend guided me through the purchase to ensure the guys were honest with me . Between her and me we have asked same questions more than three times .However, through the mist of All Reggie stay polite, calm, helpful and patient with me .Nick came a short while to explain more in details what the warranty and the benefits packages cover. I was very happy and I will definitely recommend this place to my friends .


An embarrassment to the name Nissian

1
Roscoe13 on 10/15/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

We purchased a brand new 2015 Nissian Altima in January. We have already spent over $2,000 in repairs to breaks, tires, and a mysteriously never fixed alignment. Not to mention that our warrenty included breaks for the first 100,000. They never mentioned that you get the $45 break pad for free but you still pay $400 plus for the service charge. The most recent insult to injury has been that when placing the car into park the gear shift snapped. When I called the service department to make an appointment, Brittnay, in scheduling refused to listen to the reason for my call and would not make me an appointment until she sent me to service. I hung up and called back, spoke with a different lady and had no issue. This company and dealership are a farse and will not support ANY of the promises made and contracts signed. I can't wait for them to drag out this new service for weeks and weeks waiting on mysterious parts that never show up...


Quality Vehicles, Friendly Folks, Reasonable Prices !

4.8
ramac1139nc on 10/12/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We purchased a 2015 Pathfinder a few weeks ago. Its been a long time since we had any experience with a car dealership and we were both a bit anxious about the purchase. My wife made an appointment with Tyler Boyajian to test drive a Pathfinder. What a great guy! He was very easy to deal with, didn't play the guessing game with price and was very upfront regarding what the dealership could and could not do. we felt very comfortable and at ease. Thanks Tyler for a great experience !


Third time is not a charm

1
KimMS on 10/11/2016

Customer Service: 1.0 Quality Of Work: 1.0 Pricing: 1.0 Overall Experience: 1.0

I recently moved to Asheville, bought a pre owned Nissan Rogue and started using Fred Andersen for my service/repair. I had taken my car to this dealer 2x before, each time it took 2 visits to solve the problem, both times for a problem with the work/fix. When I got a further problem I resolved to give one more chance and try again. BIG mistake!!! I had a repair costing $600 (partly paid for by extended warranty) which did not fix the problem, in fact nothing changed. I was told that the problem was 2 possibly 3 fold, the next repair was going to be $530 and still might not solve the problem. I couldn't get behind the rationale that I would keep paying on a trial and error basis. I spoke to the service director Frank Nicotra, who told me to bring the car in and he would personally get with the technician to solve the problem once a for all. I had further conversations with Frank about being forgiving on the cost, on the basis that I had already had the cost of the initial work to contend with and there had been no change at all. He said he would work with me. I just went to pick up the car and the problem seems to have been resolved but the cost went up to $750!!! I discussed this and then argued the case...so they agreed to lower it to $550. So I ended up paying a negotiated down price that was more than the original quote without any consideration for a) the inconvenience and b) the compensation for an original fix that didn't fix the problem and c) a price that I had to fight for. In the end I dealt with Jennifer who tried hard to make it better even though there was little she could do....she at least tried. Frank said that it would the lowest he could go because it would end up costing him....knowing business as I do I am sure there were more options here .....instead I am an unhappy customer who is unlikely to go here again and would canvas any one I know who owns a nissan too.


What a great experience!

4.8
Red Rogue on 10/05/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My husband and I bought a new 2016 Nissan Rouge at this dealership a couple of weeks ago. The minute we walked onto the lot, we were greeted by our salesperson, Brian. He was very helpful and patient with us. He allowed us to test drive a Rogue and walked the lot with us while we checked out other colors and options. He always gave us space and privacy to talk with each other, and he answered all our questions. We were very pleased with our experience at this dealership and really appreciate the customer service that Brian provided. We are loving our new Rogue. Thanks Brian!


One of the best Salesmen I have ever worked with!

5
amberfisher33 on 10/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I worked with Griffin when purchasing my 2016 Nissan Pathfinder. His service was professional and exceptional to say the least. He was able to make the whole car buying process efficient which is huge for a busy mom of 4 teenagers, Griffin was very kind and was not after "commission" as most dealer are ready to pounce upon arrival. If you are looking to buy your next vehicle at Nissan ask for Griffin and you will not be disappointed.


Thank you for everything

5
bella on 09/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Devin,I appreciate the time you spent after hours . You did not rush my decision making. You are an excellent sales person with plenty of patience for questions. You were great and I'd be happy to refer any friends or family your way! Nissan is lucky to have you.From a very satisfied customer


Great experience!!

4.8
wrc on 09/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Was the easiest car buying experience ever. Friendly, knowledgeable and easy to deal with. Bobby made the entire transaction pleasant and fast. I will definitely recommend him to anyone that is looking for a vehicle.


Just a fact finding mission.

5
Joe M. Whitt on 09/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We wanted to find out what was on the market. What colors,options.prices and warranty they had. We happened to find a color with options and the model we wanted on the lot. Our salesman Beau was very helpful and knowledgeable about the auto we purchased. I think we knew every thing we needed to know about it when we drove it off the lot. No problems. This guy really is first class. A pleasure to deal with. Thanks to all!


Back to Saving Lives

5
Amanda Rice on 09/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Devin and the folks at Anderson Nissan made it possible Asheville Humane Society to get back on the road with our Relocation Program. We were blindsided by another costly repair to our Sprinter van. It was a point where we were going to spend lots of money to fix the Sprinter, explore our options to purchase another vehicle, or suspend the program as we know it. Fred Anderson Nissan had the best add on options for a fleet vehicle, as well as a great warranty which made our decision making easy. Devin actually came to us on several occasions with paperwork etc. Now that we have a new Nissan NV we hope to exceed the more than 700 animals we saved with relocation last year! Thank you Devin and the Team at Fred Anderson Nissan of Asheville!!


Pleasure to deal with!

5
CAW, inc on 09/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I enjoyed the experience at Fred Anderson Nissan. I've bought a lot of new cars in my life, but this was the easiest and fastest. Everyone was pleasant, no pressure and they helped me refine my purchase with the models and equipment I wanted. I researched pricing on the internet and no one was better. Joe Rogers is the best!


Got exactly what I needed.

4.7
LizNC on 09/17/2016

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I stumbled upon the Nissan lot going to the Toyota place. That's how I met Michael Greene. I had no knowledge about or impression of Nissan trucks but I was in the market for a 4 X 4. Michael was a pro at talking about the vehicle. He explained benefits of owning a Nissan and their dealership extras plan. That made the deal very appealing... however, I was really on my way to Toyota and yes I went. After driving the Toyota truck, I went and found a tree to sit under and do some research. That's when Michael called , the first time. I told him I didn't like the other brand and asked about pricing again. He got right back with me and offered me a deal I could not refuse. He then helped me get my car I was driving and did not trade back to the hotel I am staying in, and took me back to the dealership to pick up my truck! I had pretty much thought that he probably wouldn't have time to do that but he did. He made time. I feel like he will always make time for his customers.This young man is a very good salesman. I feel sure he's been told by the leadership of this dealership to apply pressure but he only applies a tiny nudge. ( Sorry Micheal,... hope the boss doesn't read that part but pressure is not necessary. You have a great product that will sell itself and tell the boss I said so!)All in all, I will revisit Michael at Anderson Nissan for each new car from now on. I found a lifetime salesman who is younger than me and sharp as a tack!


My Best Car Buying Experience

5
Isaac on 09/11/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It seems I stress out more buying a car than more significant life issues!.... Not sure why....but here was my simple strategy for a stress free experience. I searched used cars at Fred Anderson. Found two I thought I liked. Got an appraisal via email (You will get a lowball price but it is likely somewhat negotiable (if you honestly answered the estimation questions. It gives you the 'blackbook' price which is kind of an auction price rather than the true wholesale price which could be s a few hundred higher. ) ...so don't be afraid to ask a bit more for your trade!. I traveled a bit to Ashville as they seemed honest and not 'high pressure'. Bottom line they offered me 200 more than I had anticipated and lowered the new car price by another 200 off of the internet price on the 2015. Smooth and relative fast transaction....Very friendly and helpful. MY salesman was Brian Warren...He was great to work with.! Thanks guys,,,, Isaac


Great

5
Sherry Tilley on 09/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Salesman was very helpful. All of my questions were answered. They had the car I was looking for and gave a fair deal. I will definitely come back in the future and recommend to my friends and family.


Best Car Buying Experience!

5
HeatherWebb1989 on 09/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased a brand new Nissan Sentra SV from Fred Anderson Nissan Asheville. This was my FIRST time buying a new vehicle. The entire process was simply excellent. Bob Miles was our salesman, He asked me what I was looking for and I told him my choices, price range, and features I liked. We explored the lot and found the perfect car for my family quickly. He never tried to talk me into another car or show me others, he simply found the car I described to him from the beginning. The process from there was smooth and effortless, the whole sale was relaxing and exciting. The entire team of members that helped my family find the perfect car were friendly, great at explaining everything, and answered all my questions with ease. I had the best experience in purchasing my first car. I LOVE our new car! A HUGE thank you to every single person that was involved. A special thank you to Bob Miles!! We are beyond happy with our purchase. I would highly recommend Fred Anderson Nissan to anyone looking for the best car buying experience.


We were happy with every aspect Of our purchase

5
Preacher21 on 09/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were really satisfied with our new purchase. The salesmen were knowledgable and pleasant. They did not try to push us into buying a car. This is the second Rogue that we have purchased.


Jason Terry and Nick Tasios was awesome to work with.

5
PATRICIA A LITTLE on 09/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jason and Nick were very pleasant to work with , worked very hard to meet my needs in my new car. Jason has since followed up with me to see if i need anything ,awesome young man


HAPPY WITH MY CAR!

4.8
metcalf, lynne on 09/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Beau Leonard, sales consultant, was so helpful in finding me the car I really liked. The experiencewas great! There was no pressure and I felt he was really interested in helping me find the car I wanted.


Easy peasy

5
Cargal on 08/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was looking for a lease car for a local business. The entire experience was great including all folks I talked to and the price was right.


Love my car

5
Sherri Tripp on 08/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was upside down in my previous vehicle amd they worked with out pressuring me to help me find a better vehicle. They told me my best options and I ended up with a car I love. The service plans they offer are amazing.


Happy customer

5
EvanW on 08/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went by Anderson Nissan multiple times while searching for the best deal. I was searching slowly, so two cars I liked sold immediately. Donald kept me in mind until we finally found the car that was perfect for me. Every time I went, I was talked to as a person, not just someone in the market for buying a car. Donald made it a point to get to know me so that he could get me exactly what I wanted.


Our New Car

5
Rock Doddridge on 08/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We searched the whole field--6 dealerships and 12 models. We considered rebates, discounts, and interest rates. We weighed gas mileage comparisons. We compared engine sizes, seat comfort, and upholstery designs. This was a lot of work. The outcome makes it all worth it. We believe we got the right car, even the best, car for us. In addition, our salesman (Sam), the sales manager (Nick), the financial officer (Michael), and the service department (especially Jennifer) were jewels. They made it as easy as possible to buy Our New Car.


Great sales folks

5
Proud Dad on 08/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Helped find the perfect car and payment for my son who will be traveling away to college this summer. They worked with us to get the payments to fit a full time student and part time work budget.


Excellent service

5
Jamieowen on 08/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was highly impressed with salesman Devin!!! He helped me through out the whole process and was very friendly and easy to work with. If you need a newor used car this place can not be beat.


they cover all my expectation

5
gladys gouthmann on 08/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great Dealership.the staff was very good, Davie was my salesman, He made my car purchase a great experience , he was very professional, to my opinion the staff at Fred Anderson did everything very good, I was very happy to deal with you and made my purchase at there


Bought a used car great experience

5
Jtd1981 on 08/08/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We went in on a Saturday afternoon and spoke with Bob Miles about a car we had inquired about online. Bob was great to deal with knew everything about the Altima let us look over it with no hassle then we went on a test drive with Bob again no hassling us at all. We got back to the dealership told him what we wanted to pay for the car and what we wanted on our trade in and with in 15 mins we had a deal worked out and was off to finance we dealt with Chris in finance and once again wow what a great experience we were in with Chris maybe 20-30 mins doing all the paper work and really just talking and laughing! It was a great experience all the way around!


Making a Trade-In Easy

5
cindyhvillerc on 08/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sam Hartman was very professional and his follow up was extensive. Made it very easy to complete the transaction and find our perfect vehicle. Thank You!


It was an overall great experience.

5
mary16 on 08/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mike Greene went over and beyond trying to make sure I got the car I wanted and the price I wanted, I would definitely recommend this dealership.


Great experience!

5
sgreen2016 on 08/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The group at Fred Anderson was awesome! Sam really helped up pick out the right car and worked with our wants and needs to find the perfect Rogue. Chris and Nick were great and we couldn't be happier. It was our second purchase from Anderson and we will be back!!Rob and Sharon Hughes


Three thumbs up!

5
StarlaK on 08/01/2016

Overall Experience: 5.0

I bought my Nissan Altima in Savannah, GA but transferred my service plan to Fred Anderson Nissan when I moved to Asheville last year. During my most recent visit to the service department, there was a miscommunication issue that needed to be addressed. I was initially concerned that it would be a daunting task and an uphill battle, but the response I received from management was nothing less than professional, respectful and prompt. I'd like to thank Andrea and Frank from the service department, but, most importantly, I'd like to thank Don Woodruff for his efforts to rectify the issue. The level of customer service I received was beyond my expectation and I'm truly astounded at the level of personalized care I received. To put things into perspective, I'm the first to read reviews but never take the time to actually write them. I am so impressed with Don and staff that I had to tell you all about it. Don't let the Negative Nancies of the world deter you from doing business with this dealership. They genuinely care about your satisfaction. Thank you again Fred Anderson Nissan :)


Excellent

4.8
vonnie12345 on 08/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My salesman Sam Hartman went above and beyond to help me find the car that was right for me. He explained all the instruments thoroughly.


Review of Fred Anderson Nissan

5
Julie Trexler on 07/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a wonderful experience with this dealership. Did not feel pressured into purchasing like I have at other dealerships. All of the staff was very accommodating. Our salesperson, Nathan Arrowood, was knowledgeable and made sure that we had all of the information we needed to make thw right decision for us! We test drove several vehicles. We are 100% happy with this car buying experience!


Excellence Experience

5
Ashley on 07/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We live out-of-state and had been searching for a specific Nissan Armada for a few months. After a terrible shopping experience at our local Nissan dealership, we took to the internet and found the Armada we had been searching for at Anderson Nissan. Being that we live out-of-state, we dealt with Sam mostly online, which was a very positive experience. Sam was great about sending pictures of the vehicle and effectively communicating with us. Overall, this was a very positive car buying experience.


Great Price on a Great Vehicle

5
ashvllaw on 07/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

All of the employees at Anderson Nissan treated my family and I with respect. We knew what we were looking for in a vehicle and they were able to get us exactly what we wanted, at a price that we could afford. Chris Lewis, Chris Moore (who just happens to share my name too) and Bob Miles took care of us from start to finish, quickly and efficiently; which I appreciated. Based on my experience, I would have no hesitation recommending Anderson Nissan to anyone.


Wonderful

4.6
Janie on 07/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I really like my Nissan Pathfinder. I enjoyed working with Jason Terry. I would recommend this dealership to anyone looking for a vehicle. Everyone was very nice


Friendly and knowledgable

5
Carolyn1234 on 07/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Anderson Nissan does a great job delivering great service. Highly recommended!! Great incentives and great options for service. Friendly, courteous people to boot! Will go there again in the future!


Great experience

5
becky allen on 07/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great dealership!! All of the staff at Fred Anderson Nissan made my car purchase a great experience!! Devin was my salesman and he was great!! Chris Lewis was also awesome!! Thank you all so much!!


Great buying experience

5
June.Wiggins on 07/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience with the dealership and Devin was great! He was very professional and curteous. He made the trading and buying experience easy and foubd the exact van I wanted. I look forward to a lasting experience with Anderson Nissan and Devin. Highly reccomended!


Vehicle Satisfaction

5
Jimmy on 07/15/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Devin was my sales consultant. He was very professional and knowledgeable. If you are looking for a vehicle, he is the person to see at Fred Anderson Nissan. He will work with you to make sure you find the right vehicle to meet your needs.


Good experience, fairly easy

4
Kslattery0 on 07/14/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

Went in with a specific car in mind, though above my initial budget they were able to get me the monthly payments I needed. Pretty easy process, Dennis wasn't pushy at all and that's key!


Easy as pie!

5
Rose on 07/11/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience at Fred Anderson Nissan was great - Bob, our Sales Consultant was the whole package, the SL model! Knowledgeable, friendly, charming and understanding, are a few words I would use to describe him. Nick was great as well, shuffling numbers and sticking with me until I felt comfortable with my purchase. Chris had our paperwork done in no time! Start to finish, we were done and driving away in under 3 hours, and that included a test drive. Thank you all so much! I'm a happy camper!


A Superior Car Buying Experience

5
Rick in Asheville on 07/11/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We intentionally visited the dealership late on a Saturday night in the hopes it would be closed - to avoid the pressure of a sales person while we looked at various cars. As we pulled into the dealership parking lot, we noticed it was open, and I cringed at bit as we parked our truck and got out. In moments we were welcomed by Devin Dzioba... it immediately felt different from past car buying experiences. It was a good different, non-threatening, and genuine - which immediately removed my disappointment that the dealership was open. Devin mentioned how customers of Fred Anderson Nissan are considered a family member. I have to admit I was a bit skeptical thinking how many times I've heard that line before. As we looked at several cars, Devin found us the PERFECT car based on our needs and finances. The Sales Director, Nick Tasios, worked with Devin to give us a great price, and found us a great rate on the financing. Chris Moore made the loan documentation a painless experience. Through each step, we were welcomed as a new family member, and it hit me... it was real. In a very short amount of time, we owned a new Nissan Murano.Devin met with us one more time to review the features of the car. Sitting on the dash was a thank you card signed by Devin. I drove off thinking it was a superior car buying experience, due primarily to Devin and the others involved. The following day, we received a call from Devin thanking us again. From the beginning to the end, it was a refreshing and new experience with respects to purchasing a car. If you're in the market to buy a new vehicle, ask for Devin, you'll be so pleased that you did.


Bob Miles is excellent to work with

5
Good Car on 07/10/2016

Friendliness: 5.0 Overall Experience: 5.0

Good experience in all aspects with salesman Bob Miles. Other people I met with at dealership were fine too. Very considerate of my time. James Baudoin


Nissan Frontier purchase

5
Hooks,Thomas on 07/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great service and friendly employees. The salesman was able to find exactly what I wanted and they worked with me to get the price and finance to suit my needs.


Service!

4.8
Hagan32 on 07/08/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Drove 390 miles to get the car. It was exactly what it was supposed to be. It was ready to go. Paperwork was ready. Excellent experience. Devin was a great salesperson.


Warm Welcome

5
NC Mountain Man on 07/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Nathan Arrowood quickly met me on the lot and went above and beyond to help me locate the Nissan Frontier 4X4 I was looking for.


I was just looking

5
john_d_sp on 07/06/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was the first place I stopped and I bought a car. Great folks to work with Joe was helpful and Mark helped to make the deal just right!


Helpful and Sincere

4.8
lake_buddies on 06/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Sam Hartman was a wonderful sales associate. He was not "pushy" and went out of his way to make sure I was happy with the car. He was sincere in his presentation of the car and knowledgeable when I asked him questions. He made me feel valued. I can tell that he enjoys his job and truly believes in Nissan's products.


Wonderful.

5
Xavierpotter on 06/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This dealership and all of the wonderful employees who work there made my car buying experience easy and enjoyable. I'd certainly recommend Fred Anderson Nissan of Asheville to anyone looking for a great car buying experience.


Wonderful experience buying a new truck

5
vettech2016 on 06/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We really didn't know what vehicle we needed. We had a list of what we wanted to do : camping kayaking, biking, shopping,. At Fred Anderson Nissan they listened to us! They took our needs and most important our budget and gave us options. We came home with our dream truck- a beautiful Nissan Frontier with crew cab. Thank you Sam Hartman and all the folks for working with and for us.


Great Service

4.6
William E Corcoran on 06/25/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Dennis Met us on the sidewalk,very helpful,knew his product, NO PRESSURE. We own Toyota now but we will now only buy from Anderson Nissan. Zain was also very helpful and pleasant.


Don't take your car here for maintenance!

1
Unhappy Camper on 06/21/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

As soon as I can find someone at a higher level, I will complain to them. What a poor experience! Never again. Appointments mean nothing. Had an appointment and waited nearly an hour and a half before being told it would take 2 and a half hours to fix. Was charged twice what another dealer would have done the work for (I checked). No offer of a rental car. I was charged for the diagnostic ($125) - most dealers will void that charge if you agree to have the work done there. Not Anderson Nissan! What a rip off!My daughter just had new brakes put on her car and Toyota gave her a loaner to drive for the afternoon. Clearly, Toyota provides better customer service than this dealership. I can't wait for the survey...it will be a pleasure to give the rating you deserve.


Outstanding!

5
Old grunt on 06/20/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This dealer has knowledgeable and nice staff. Nick Lindsay was particularly familiar with the Quest I bought. He answered all my questions with authority and without the games other sales people seem trained to play. The rest of the staff were equally friendly and professional. I understand the dealership must make a profit. However, it seemed to me everyone I saw was also genuinely interested in treating me as well as they could. The dealership was spotless. Although the paperwork was never-ending, the professionalism and good humor made that particular ordeal tolerable. I have a hard time imagining a better car buying experience.


ANDERSON NISSAN OF ASHEVILLE

5
Nissan Buyer on 06/20/2016

Overall Experience: 5.0

I HAVE BOUGHT SEVERAL CARS HERE, DUE IN PART TO THE EASE OF THE BUYING EXPERIENCE, AS WELL AS THE COMPETITIVE PRICING. CHANCES ARE YOU WONT FIND A BETTER DEAL


3 times & still charmed!

5
Roguer on 06/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I'm on my 3d Nissan with this dealer & salesperson. I love my Nissans & I know I am in good hands. I've owned a lot of different cars, but never had a relationship or trust in a dealer as Fred Anderson Nissan, Asheville, NC.


Not a good experiance

1
nyhighlander on 06/07/2016

Customer Service: 1.0 Overall Experience: 1.0

I bought a certified used Nissan Altima vehicle here and just over a year later, I noticed some sputtering on acceleration. So I bought the extended warranty that covered everything except tires and brake pads Then I took my car into a dealership where I moved to and found some serious issues After a week of waiting while renting a car, they then told me that my car was not covered by the warranty because it had been less than 30 days. When I bought the warranty from Michael Duncan at Fred Anderson Nissan of Asheville. I asked when it went into effect. He said immediately! So I took my car right in to see what was wrong with it. Now that the assessment has come back that my car needs a transmission replacement, an expensive repair, they tell me its not covered. When I specifically, bought a warranty that covers exactly that. The estimated price for this repair is $3,600 which now I have to come up with out of my pocket.. I have just spent $650 this week waiting around. Car rental $300, cost of testing the car $150 and the down payment on the warranty $200 which is a worthless piece of paper from Fidelity Warranty Services, Inc. out of Deerfield Beach FL, and yet, I am still sitting here stranded with no transportation. Im a self-employed business man who works from Asheville to Raleigh and now, Im going to be out of business. I spent everything I had to try to get this resolved quickly so I can get back to work To make matters worse, I experienced a level of unprofessionalism and finger pointing and a lack of dedication to resolve this issue that I have not experienced a long time. Ive called in about 50 times, left messages with everyone from Michael Duncan to the General Manager Don Woodruff and no call backs. I have to get lucky and catch them answering their phone when they arent looking at caller ID#. Just ridiculous. Im just trying to save my business and need answers.


One of the best buying experiences I have ever had!

5
JerryH31 on 06/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My Wife and I went to the dealership on Friday June 3rd and were met by the most wonderful and welcoming staff. The environment was comfortable and inviting. Our Sales representative was Nick Lindsay and he was amazing. I would highly recommend this dealership to anyone looking for a new or used vehicle.


Great Buying Experience

5
caylor56 on 06/05/2016

Overall Experience: 5.0

I visited Fred Anderson Nissan looking for a new Nissan Frontier truck. Everyone I talked to was friendly and very professional. My sales professional was Devin Dzioba and he worked with the rest of the team to get my truck deal worked out and financed to fit my budget. He made a follow-up call the next day to make sure I loved my truck and was happy with the whole buying experience. I will definitely recommend them to my friends looking for a new or used Nissan!.


Fine people

5
Charles F Levine on 06/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Don`t get much better than this place . . service,is great. They did what they were supposed to do. I`ll go back to buy my 370Z!!!


Go see Donald! He was great!

5
Peggy on 06/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have bought many cars in my day and I've never had such a pleasant experience. Donald worked hard to help me get a car that was perfect for my needs. Zain the finance guy was awesome too!! Everyone else we dealt with was super nice too!!


Fair, Friendly Dealership!

5
Michael Methot on 06/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to Fred Anderson after leaving another dealership and experienced a total 180 from the previous experience. I was greeted upon entering, passed on to a Sales Consultant and on my way to finding my new vehicle. I went in set on a model and was guided through the pros, cons and reasons why I would enjoy my selection. I test drove the car and was on my way within two hours in my new ride. I settled on a brand new 2016 Nissan Rouge SV and couldn't be happier. Kudos to the team and I would highly recommend to any suitors seeking a new car.!


Service Department Has Gone Downhill

1
Diane on 06/03/2016

Customer Service: 1.0 Overall Experience: 1.0

I left my car at the service department for my 105,000 service today. They took me to my office while the work was being done and the guy who picked me up scared the daylights out of me driving back to Andersen. I don't scare easily but sat in the passenger seat just hoping we were not in an accident. I told the service department he did not need to be driving the van when I got back there.Then my service was completed and I opened my car door to get in and was hit with a very strong smell of cigarette smoke. I have allergies and take shots and medication for my allergies so cigarette smoke does not work for me. I complained to the service department and they said he probably did not smoke in my car but that the guy who worked on my car was a smoker. He should never have gotten in my car while smoking or with the smell in his clothes as now the smell in my car was strong. My eyes started burning and became puffy, my throat was raw and I could taste cigarette smoke on my lips. I am a Realtor and I have people in my car all the time with sensitivity to smells so I try and keep my car odor free. Now I have a smoke smell in my car. Jennifer did ask me if she could take it back and have them handle the smoke smell but I was already running late for an apt. at that time and did not have time to wait any longer.On top of that when I left I started looking for my information on what was done that I paid about $900 for and realized they never gave me my paperwork. I called the service department back and asked Jennifer to email it to me. This was around 5pm and as of midnight tonight I still do not have it in my email.This was a horrible experience and I hate that I have to go back to maintain my car in the future. I really hope they make some changes before my next visit.I have left Don Woodruff a message to call me tomorrow as he had left for the day. It shall be interesting to see if I receive that phone call tomorrow.


Stellar!

5
Carol Tyndall on 06/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sam was honest, open and took his time to help me choose the right car. No pressure. He was very patient and thorough and I am thankful.


Salesman was very knowledgable and did not pressure me.

4
Carol alto1 on 06/02/2016

Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

I met the salesman and sales manager on my my first and second visits. There was a little miscommunication about the final price but I was able to negotiate it with the sales manager. It was evident that the dealership was making every effort to meet my needs and that it was important that the customer be pleased with their purchase. My salesman was excellent in taking the time to explain all the features of the car.


A Deal Beyond Belief!

5
J. Mark Tiller on 06/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sales Rep. Griffin Riffe worked with us the whole way through our process of purchasing a vehicle. Fantastic job done by Griffin, a great deal for us and wonderful experience in buying a car!!!


Friendly, personal customer service

5
cvlovesthemountains on 06/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sales person Griffin Riffe helped me lease a Nissan Rogue. He is friendly, knowledgeable and took the edge off the stress of negotiating a new car lease. I would recommend dealing with Griffin at Anderson Nissan, and I appreciated his care and concern in helping me through the process. Griffin's follow-through is excellent. It's an very well-run dealership, too.


great

4.8
kaden001 on 05/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This dealership was great to work with as was Devon who was very helpful. I called and talked with Devon and then made an appointment to view the car.


Truly Family Here

5
Rebecca on 05/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sales Rep Joe Rogers did an awesome job welcoming us, helping us choose the perfect car, and taking care of the entire process. He was not only our sales rep but also our friend. They truly wanted us to love the car we chose and made us feel like we are truly family and we can contact them any time with any questions or concerns. Buying a car has never been a FUN experience, but for once in our lives, it really was at Anderson Nissan. We've owned Chevrolets, Nissans, Fords, Toyotas, Hondas, but we always come back to the beloved Nissan. Thank you so much for giving us such a wonderful experience, Joe Rogers!!!!! We'll be back!!!!


A Trip Interrupted and Rescued

4.4
farhorizons on 05/28/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Although planning on buying a new car after a trip from Raleigh, NC to Lexington, KY our trip was interrupted by a breakdown in western NC. Our ten year old and amazingly reliable Nissan Altima was seen promptly by service under the direction of Jennifer Kendell who was responsive to our situation and was prompt and accurate in diagnosing the problem. The diagnosis prompted us to move up our purchase of a new Nissan Altima if, and only if, the sale could be turned around in the course of the afternoon. This is where Joe Rodgers and the rest of the Nissan team came in, especially Joe who had given us a cordial tour of the lot while our old Altima was being diagnosed. Joe expedited the sale and after a long afternoon we left with a new Altima with all the features both my wife and I were looking for, an answer to prayer. Joe was attentive, empathetic, personable, easy to work with and fair. His customer focus was exemplary and his follow up since our purchase has been as well. I would rate my experience with Joe as a 5 out of 5!Joe's manager Mark Clampitt and financing representative Zain Rigby also provided wonderful and timely support.


Rav 4- Recent Car Purchase

5
Shannon Kilbride on 05/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently had the pleasure of buying a used car from Fred Anderson Nissan and was very satisfied with my overall experience. The sales department was extremely helpful and friendly, and my personal experiences with both Nick Lindsay & Chris Moore in the finance department was excellent. All of my questions were answered, and they honestly went above and beyond to be able to get my in the vehicle I wanted. They really made the car buying experience very stress free and it was such a weight off my shoulders, to be able to go in and have it all done so seamlessly. Thank you again to everyone at Fred Anderson for your hard work and I definitely recommend them to anyone that is looking at buying a car.


See above rating and recommendation

5
aaaa on 05/18/2016

Overall Experience: 5.0

Please see the above rating and recommendation.This is a first time experience at this dealership. Hopefully all our future experiences will be good experiences.


Customer service

5
fred8234 on 05/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The sales/customer service reps were very kind and courteous. All our concerns and questions were answered and addressed. The auto products and services were explained completely. They made it easy to make a selection and complete a major purchase decision.


New Car

5
Newcar16 on 05/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My salesman was Bob Miles and he was easy to work with and very friendly! He worked with all of my requests! Would definitely recommend to everyone!


A Great dealership to trade with thank you very much.

5
J.D.123 on 05/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It great to trade with you had a great time the price was right the people was good at what they do keep up the good work thanks.


MY NEW TRUCK!

5
trucker67 on 05/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

MY EXPERIENCE WAS EXCELLENT AND MET MY EXPECTATIONS. I would highly recomend Fred Anderson Nissan to everyone i know.,including all my family and friends.


good sales person = good sales experience

5
Keith Pope on 04/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I have been purchasing vehicles for 40 years so you can say I can tell good from bad. Sales people and the service technicians make or beak the deslership....not the sales managers. Scott Lusby at Anderson Nissan was/is my sales person. In my opinion, he is one of the best I have had the pleasure dealing with in 40 yrs. What distinguishes Scott from others is his professional demeanor, his steadiness in building the relationship and his attention to detail.I would recommend to anyone to go see Scott.The dealership is modern and very clean. The people in the service department seemed engaging when Scott introduced me. Let's hope I get the same level of attention in service as Scott gave me in sales.


Thank you!

5
PathFinder1 on 04/26/2016

Customer Service: 5.0 Overall Experience: 5.0

Devin listened and was efficient in helping me and my two sons find a vehicle that accommodates our growing needs. He did a great job explaining the car's safety features and the Fred Anderson Nissan family/service mission.


The dealership was welcoming and they acted quickly to help

4.8
samuri on 04/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I found Nick to be friendly, understanding and anxious to find a solution for me.The dealership extended themselves to accommodate my financial requirementsand gave me a choice of cars which fit into my needs range. The guys were allvery helpful and made a traumatic situation less stressfull.. I will stick with thisdealership and return to their maintenance dept to keep the car in good condition.


Wonderful experience

5
lbherrin on 04/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am so thankful to have chosen the right Nissan Dealership. Devin was incredibly knowledgeable and did an excellent job helping me get my certified pre-owned Versa Note and introducing me to the dealership. Fred Anderson Nissan is so professional and it's facilities are of the highest quality. I'm very happy to say I can trust them, which I know is a difficult trait to come across. Thanks for making me a part of the family!


Devin was very friendly and easy to talk to

5
Angie2015 on 04/17/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would recommend this dealership to all my family and friend, they treated us like family while we were there. Customer service was excellent all around


Easiest Car Buying Experience in History

5
K Green on 04/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Although I had done my research and was pre-approved for financing, Griffin Riffe and Michael Duncan at Anderson Nissan made the rest of the experience so easy. Everything about the new Sentra I purchased was explained and the financing part was a breeze with no added pressure to add items that I didn't want. I would highly recommend them to anyone in the market for a new vehicle.


Great buying experiance !

5
truck guy on 04/11/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brian Warren was very easy to deal with and worked to make it possible to fit my budget. They also worked with me on the timing of trading my truck on a 2015 Nissan Frontier.


Great Experience

5
JasonH on 04/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a new truck last week and it was a very easy purchase. One of the best dealerships I have worked with. Everything was upfront and have been contacted several times so far to make sure everything is going well. Griffin, Nick, and Zain were all very pleasant, professional, and honest.


The Best Car Buying Experience I've Ever Had!

5
Brenda C. on 04/08/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Purchasing a vehicle can be a nerve-wracking experience but dealing with Devin Dzioba and Brian Warren at Fred Anderson Nissan of Asheville was like having trusted friends, or family members, guide me through the process, they are the best!Devin and Brian answered all of my questions promptly anytime I called and even when I changed my mind about the color of the vehicle I wanted, Mark Clampitt got on it immediately and found me the perfect one from out of state and brought it here!I love my new Juke and I trust that they will care for it, and me, for years to come! I am so happy to be a part of the Fred Anderson Nissan Family, I can't imagine going anywhere else!Thank you!Brenda Cartwright


excellent customer service!

5
Emil June on 04/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I brought my car in to be serviced, but told a sales consultant that I have been wanting to trade. I told Sam what I wanted in a car, he found the perfect fit for me at a reasonable price. The entire process was very smooth and I never felt pressured at any point. They assured me that they had my best interest at heart in finding an affordable, new car for me. I LOVE my 2016 Nissan Versa Note!


It was an excellent experience.

5
happyshopper on 04/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bob did an excellent job of guiding me (us) through deciding to move to a new car (s) and explained things clearly. There were no hidden costs and we felt good as we went through the experience.


Best ever experience!!

5
JEAN HUNTSINGER on 03/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The best dealer experience ever! One of the if not the best sales person we have ever dealt with. Knew everything about the vehicles. Have never been treated with so much respect and kindness by a sales person. Griffin Riffe is an asset to your business. Even though we bought a Sentra everyone acted like we purchased the most expensive vehicle on the lot. Thank you for making purchasing a car a very pleasent experience!!


Nick was a great saleman

5
Mitchnewcar on 03/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Nick was very friendly and knowledgeable of the products and what my needs were. He put me in the right car for what I needed. He was also able to understand getting the most out of the money being spent.


2nd Purchase at this dealership in less than a year.

5
Scottymac on 03/23/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent experience again. Purchased a 2015 Murano in July and a 16 Maxima last week. Experience is first class. Welcoming atmosphere. Excellent vehicle selection. Professional sales team. Lifetime power train warranty with ,Anderson Family Plan. Devin was an excellent and knowledgeable sales associate and Nick made a fair deal with my trade and Anderson value adds, making the process very easy. Nice experience in the finance office with Chris. Would recommend this dealership to anyone.


Agee to do something then try back out

1.8
sharkssaa on 03/23/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 4.0 Overall Experience: 1.0

Bobby agreed to fix items and then basically called my wife and I liars even after we had sat with him and given him the list, reviewed the list and his exact words were I will take care of thisI bought the car a month ago of which they had it 12 days when I picked it up they had completed 2 of the items on the list, Bobby then tried to say they could not do several of the othersBecause I was not happy he got Chris involved who was backing Bobby and then was sarcastic and when I questioned why they did not want to give me a loaner he kept saying we have spent 35 dollars a day previously which I had to defend and say they had my car for two weeks and did not fix all the issues after being disrespected and argued with he eventually agreed to give me a rental I picked up my car two days later it seems like all is good however I won't be surprised if the stain they had made on the leather seat while replacing the tint and then removed does not come back all in all they had my care for 14 days Those two unfortunately give used car sales men the reputation they haveI think the Anderson family should be concerned


Purchasing New Nissan Rogue

5
kiwidog on 03/15/2016

Overall Experience: 5.0

Scott was a great help in our new car purchase. After we picked out our car, the financing, closing and delivery took very little time.


EXCELLENT.

5
MissJillianBanks76 on 03/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The wonderful people at Fred Anderson Nissan are second to none!! I am VERY satisfied with my car. I'm in the family now!! ?? Thabks Nathan Arrowood.


Friendly Sales

5
MissLucy on 03/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had been looking for a new car for over a year. I am so happy with my Murano. Zach was very friendly and knowledgeable.


excellent customer service

5
Samantha dyer on 03/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This dealership and it's team is amazing! Donald was excellent and I will be telling people who helped me out. Thank you for everything


Friendly Helpful Willing Staff across the board A+++++++

4.8
kinleysmom12 on 03/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We visited Asheville NC; this past Saturday in the hopes of finding a new car for our family. We went to several dealerships before we came to Fred Anderson. We had test drove several cars as well before coming to this lot. Soon as we got there we were greeted and offered coffee. We told our Sales Rep what we were looking for and the first car he showed us was exactly what we were looking for and what our family needed. Needless to say we purchased and are the proud new owner of our Nissan Rogue. Will definitely be coming back to Fred Anderson Nissan for our next vehicle.


On my way...

5
Eeyoreplus4 on 02/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great purchasing experience at Anderson Nissan of Asheville. I arrive with my eye on a specific car, however, I did NOT tell the sales person which specific car I was looking at. I mention some color preferences, some options that I wanted, and a few vehicle styles I was interested in. The sales person, Devin Dzioba, took my information and told me he would be back with a vehicle to test drive. Out of the MANY cars available, he brought up the exact vehicle I wanted (right down to the VIN). After test driving, we discussed financing possibilities and Devin was very patient with us as my husband and I juggled numbers. My husband jokingly mentioned that the only thing missing there was donuts (something a dealer, he had dealt with in Florida, had). A short while later, my husband was presented with brownies!!! It made for a great laugh and seriously impressed us.We bought the car and then told Devin that he had picked the exact car I had been considering.While getting informed of all of our extended warranty options and coverages, we had the pleasure of working working with Michael Duncan. In addition to giving us lots of great information, he showed a lot of patience and professionalism as we decided what options best suited our needs.It was a great experience for me and I will definitely be recommending this dealership!


Great experience!

5
Kevin28786 on 02/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This dealer makes deals. The terms were better than I expected, and I was treated well by everyone. Bob Miles was great. I highly recommend Anderson Nissan.


Friendly helpful staff

5
TOF on 02/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Lets face it nobody wants to go trade cars at a car dealership but these guys and girls make it as great an experience as is possible. Scott and Mark were very helpful in getting me the right car at the right payment amount. Zain in Finance got me in and out as fast as possible considering all of the documents that have to be signed today during a purchase or lease. The guys in the back quickly detailed my car and filled up the gas tank while I was waiting to finish in the Finance department.


Great service

5
Caferacercb750 on 02/16/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

By far the least hassle free car buying experience I've ever had. Very easy to deal with, Bobby found what I wanted and helped to get me in the price range I was hoping for. Will definitely recommend this place to friends or anyone looking for a new or used car.


Good experience

4.4
Psd444 on 02/15/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Knowledgeable sales staff helped us find exactly what we wanted. No pressure sales got us out of there feeling like we got a fair deal. 3 hours start to finish with very little delay in between steps. Would recommend to a friend even though I wouldn't recommend some of the current models dour to reliability (Altima and Titan).


Fantastic Service

5
Edjnkt on 02/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the best csr buying experience I have ever had! Everyone was very friendly and helpful and it was the quickest I have ever purchased a vehicle!!


New Juke for my wife.

5
Bob1952 on 02/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just bought a 2015 Juke from Fred Anderson Nissan for my wife. Worked with Sam Hartman to find the car we wanted and Sam made sure we were getting the right vehicle. Sam worked to get us the trade-in value we needed and got all of the paper work ready so that when we arrived at the dealership the next morning the "closing" went very smoothly. We worked with Chris Moore on the finance side of things and he explained our service and maintenance options very clearly and got us in and out in record time. This is the fourth Nissan I have purchased from Fred Anderson Nissan, and I have always felt that the purchase and following service visits have been excellent. I will continue to make Anderson Nissan my automobile partner in the future.


Second vehicle bought from here! Love them!

5
Chris&Staci Hyatt on 02/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Christopher Moore and Michael Greene are amazing! They made buying a car so easy! The dealership is nice and the staff is as well. You guys are the BEST! We LOVE our Maxima!!!


Purchased a 2016 Rogue

5
mtnblue1971 on 02/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Wonderful experience. Very professional and friendly. Everyone treats you like you are family. I hope to stay a part of their family for years to come.


2015 Murano SL

5
jbfarley3 on 02/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have been dealing with Fred Anderson Nissan of Asheville since 2012. We were extremely happy with our 2012 Maxima that when we were ready to purchase another new vehicle, we shopped around but ended up back at Fred Anderson. We spent alot of time going back and forth with Scott Lusby over the price and finally reached a deal that we were happy with on a 2015 Murano SL. Scott was very patient with us this the entire process. He and Sam took the time to show my wife the features of the vehicle and the financing was quickly approved and the paperwork processed in a timely manner. We highly recommend Fred Anderson of Asheville and ask for Scott or Sam, they will take care of you.


Our salesman, Nick, was so helpful and patient.

5
Bruno on 02/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Your product of the Rogue is excellent. Our salesman, Nick, pointed out the various electronic items that really sold us. The other members of the sales team were always polite, positive and helpful. We were not easy customers. Nick was so patient. I know we asked some of the same questions more than once, but he always answered them. We could have leased closer to home, but between Nick and the incentives od the Anderson dealership, we decided to do our leasing there.Dennis & Judy Berman


Happy Repeat Customer

5
deblouis on 01/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought my first Nissan from Fred Anderson when the dealership was located in downtown Asheville, and after an unsatisfactory experience with another area Nissan dealer I have transferred my trade back to Anderson. They have been proactive in letting me know of a trade opportunity I mentioned being interested in many months ago, and went to great above-and-beyond lengths to meet my needs.


Easiest trade I have ever made!

5
MrEarl on 01/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I were looking at a lot of different vehicles. When we walked into Fred Anderson Nissan, met Jeremy Greene, and drove the Juke, we were SOLD on the fantastic, friendly way we were treated. There was no pressure to buy and we are thrilled with our Juke, as well as our NISSAN FAMILY at Fred Anderson Nissan. If we ever buy a car again, it will be from Jeremy Greene at Fred Anderson Nissan.


Awesome experience

5
tarachristensen1046 on 01/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have bought many cars in my day and never had a good experience until I stepped foot into Fred Anderson Nissan and and met Sam Hartman. He just felt "real" and had my best interest at heart. Together we found the perfect car that was safe for me and my little girl Roxie. I was texted him late at night on his personal cell phone asking him about different cars and he helped me out no matter what time it was. Chris Moore was very helpful and always had a genuine smile on his face when interacting with me. Michael was also very helpful not to mention he too is a huge Star Wars fan like me so that made signing all the paperwork a little faster. Love these men and all their help but Sam is my favorite. A true example of a gentleman.


Excellent service

5
Laurel on 01/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my second car I had bought from Nissan of Asheville, NC. Jeremy Greene went out of his way to explain any questions I had. I had went on line to look at cars and found one I thought was for me. Left a message and requested Jeremy Greene as the person I wanted to deal with and talk to. Within an hour he called me back. I ask about the car, he answered all my questions. I told him I would like to come the next day yo look at the car and test drive it. We set a time. He said he would have the car ready. When I got there he was standing outside in the cold waiting on me. He had already driven the car up front so it would be ready. My time was not waisted on waiting. All service was excellent. I got in and out as quick as possible and drove away in my new car. Thank you Jeremy Greene. I will be back for another one in the future. Hope your there.


2nd car from Anderson

5
Matt1221 on 01/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I do not like the car buying process but this time just like last went flawless and was an excellent experience. Scoot understood this and had everything prepared prior to my arrival


Pleasant

4.8
Pathfinder on 01/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was very happy with the experience I had at Anderson Nissan as I have always been since I've dealt with this company, I bought my first Nissan Pathfinder in 1995, then a Versa, then a Rogue,and now another Rogue, and if and when I need another car I will go back to Anderson Nissan, the people who work there are very courteous,a very helpful staff. Mary Ann Leavins was great


Awesome car buying experience

5
Glambert on 01/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They really have your needs and wants as top priority. We went in looking to buy car but after talking with our sales guy (Nick Lindsay) we ended up leasing one and saving a ton of money! What sales place does that? GREAT place to do business!


No need to look elsewhere

5
isleonard on 01/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I appreciate the ease and simplicity that Fred Anderson offered me in the purchase of a new car this week. Answers were rapid and understandable. The entire staff was courteous, interested, and helpful. Thank, you, Fred Anderson, for developing this professional team.


2015 Murano Platinum

5
Daneluv on 01/21/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent experience - Nick was very knowledgable and a pleasure to work with. Everyone was very friendly and all in all a very comfortable experience. I went back a few days later to learn more about my car and Nick was wonderful and patient as I learned to navigate the computer system??


Two thumbs up

4.8
new car person on 01/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Dealership over all a five star, all employees we came in contact with very nice. Sales' person (Sam Hartman) that sold the vehicle to us very nice straight to point and up front with all information. Would have liked to have gotten more for trade in but, win some and some you don't.


2016 Rogue purchase

4.8
Torijobee on 01/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My husband and I just recently bought a 2016 Rogue from Scott. We had a great and friendly experience. I unfortunately ran over a small piece of metal the very first day I purchased the vehicle, but Scott was able to get my car in to be patched the very next day and even loaned my husband his vehicle to get to work. I hope we continue to have great experiences here!


Great experience

5
Wicked Bliss on 01/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The staff are helpful and work with you to find a vehicle that fits your lifestyle. They take time to review your options and go above and beyond to help make your experience great.


Very good

5
Bobby on 01/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very satisfied with the buying experience. We got there the salespeople were friendly and knowledgeable. The price was within reason and they've me a fair trade in


2nd vehicle

5
DUB_WRAP on 01/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a great first time experience here with my first vehicle this was my first stop for my second and was just as pleased as the first.


GREAT PLACE TO DO BUSINESS

4.8
Carl on 01/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I knew I wanted a Nissan and had specific requirements. There were options on my current vehicle that I was not willing to give up. I compromised only on the color of the vehicle. I had to. The vehicle they had in stock was exactly what I wanted except for the color. I believe I might never have found a car as clean and well cared for as this one. The team of professionals was also quite impressive. I worked mostly with Donald, a sales professional. However, others, like Michael, stepped in to assist and speed up the process. They worked together like a well-oiled machine. The finance people worked to get me a great rate. The person handling the usual mountain of paperwork that is required to meet regulations was also friendly and knowledgeable. He had a sense of humor but remained professional and got the job done. Each step of the process was explained before it happened and I appreciated that very much. I would highly recommend this team and their product for purchasing your next vehicle.


Awesome 2016 Rogue and awesome salesman Mark

5
bernie on 01/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Late last evening we drove home in our new 2016 Nissan Rogue SL with cayenne color. We compared the Rogue to a few other cars in the same class including the Mazda CX-5. Although we liked the look of the CX-3 and CX-5 more than the Rogue, there was an immediate recognition that the driveability of the Rogue was quite superior. Mark Filleman was our salesperson and we sure resonated with his low key information delivering and his honest approach. Mark, the manager, was good to deal with, too, and really didn't give us the good cop bad cop schtick. The business manager Zaine was efficient and quick with a nice personna to back it up. We rate our experience a 5 Star - thanks...Bernie & Sandy


Wonderful folks to work with

5
Orange on 01/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I really enjoyed my experience at this dealership and I am glad I chose them. Looking forward to being their customer for a long time.


Great service!

5
JanetC on 01/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We came in thinking we wanted a presented Murano SL, but after speaking with Nathan, he suggested we'd look at the Pathfinders. They only had Platinums in the lot so he worked out a way for us to afford a brand new 2015 Pathfinder Platinum. We never dreamed of having such a nice vehicle and much less new! But Nathan listened to us and gave us options based on what we needed. We also got the VIP Family Plan for all maintenance. We are very happy with the service we received and with our brand new car! This is our 3rd vehicle from Anderson Nissan and we wouldn't go anywhere else!


Great care/Customer service

5
katyk on 01/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After driving only Nissans, I had my heart set on another Nissan. The care and service I received from Donald Dobbins at Fred Anderson was nothing but the best. He was able to get me into a slightly used 2015 Nissan that made me feel safe and certain I was getting the best deal possible. I highly recommend Mr. Dobbins to anyone who will come to me for recommendations on a sales person when searching for a car. I know the relationship has just begun with Mr. Dobbins and Fred Anderson Nissan and I look forward to the care my car (and I) will receive in the upcoming years. Thank you, again!!


Great Car/Great Price

5
Coachdix on 01/02/2016

Pricing: 5.0 Overall Experience: 5.0

I walked in with a price in mind for a brand new Nissan Maxima. The Anderson team worked with me to get the price I wanted to ensure I walked out with the exact car I was interested in. I was very pleased with the service and all of my questions were answered. Great experience!


I received the best explanatory to my new car from the sale

5
Alayaa1982 on 12/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I really appreciate the manner he went through the selling of the car to me. no doubt that I pick up the car from Anderson Nissan asheville


Took the time to get me the car I wanted.

5
Happy truck driver on 12/25/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I started my search for my new truck before Thanksgiving. Devin helped me get information to compare features and price on new and used vehicles available. I found the exact vehicle I wanted, but needed time to arrange financing after seeing the numbers Nick shared with me. Devin contacted me several times with information about available trucks, but wasn't pushy when I said I wasn't ready. Just before Christmas I finally had time to explore financing options and emailed Devin before work to find out how soon they could get me the truck I wanted. They didn't have the exact truck on the lot but suggested some new and used alternatives. They realized I was shopping for a specific truck and tracked one down in TN. I picked it up the next day. Devin and Chris were courteous, informative and helpful and I walked out a bit later with a brand New truck for Christmas.


Waited for 2016 model

5
BobW on 12/24/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jeremy was understanding as we worked our list of make and model possibilities down to the final two. We took three test drives with Jeremy and were happy to fine the color we wanted was the first 2016 Pathfinder to arrive at the dealership. Nick Tasios was quick and reasonable with pricing negotiations, including our trade-in value. Overall this was an excellent purchasing experience.


Top notch customer service

5
Bumblebee on 12/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was taken care off from the moment I entered the dealership ,while I was waiting even other associates made sure I was comfortable and had everything I needed, they worked as a team supporting each other and working in my best interest. I am very impressed this is what customer service is supposed to be and I hope everyone will be greatly rewarded for their effort. Thanks to everyone and aspecially Sam Hartman for swing me through the whole process.


Great People

5
dr02 on 12/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great place, Good people, Easy to make my decision. Went to several different dealers, Looked at all the different brands, Came back to Fred Anderson


Very connected to our requests

4.8
sabrena on 12/08/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Very helpful in answering our questions, went for a nice test drive, listened to my needs in a vehicle and also my concerns over financing. Very easy to work with.


One stop Shopping

4.2
audrab123 on 12/08/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

Anderson Nissan was my first stop. I had a good idea of what was available in my price range. I drove three cars and bought one. I did not feel there was any reason to shop around. My deal was fair and met my needs. I have a beautiful CPO car which I love and great warranties to back it up.


Efficient, effective, delightful

5
travelbug1 on 12/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

No pressure. Reggie was compassionate, knowledgeable, effective. Gave a wonderful tour of vehicle.Reversed terrible experience I had with dealership when purchased a vehicle several years ago. Difference in finance amazing! Had the previous guy been there I would not have purchased the Armada. My conversation and assurance from the GM was most helpful. I also appreciate the spirit of camaraderie I saw. Reggie is one of the newest employees and die a wonderful job. I am proud of Fred Anderson Nissan. Thank you.


was not looking to buy but Mark was so nice that we did

5
honey on 12/07/2015

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

very friendly, gave good quality for the money. Mark was very helpful and did not push us hard he just asked if we liked the car and he came up with a good price would we consider buying. He did so we did.


Positive Experience

5
NicksFamily on 12/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were looking for an SUV with third row option for bigger family. Devin Dzioba was extremely knowledgeable with products offered by Nissan and was able to meet all of our wants/needs along with delivering a great price!


Make Sure You Ask for Griffin!

5
EPOCH on 12/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Nothing but an excellent experience with sales specialist, Griffin Riffe. He knows his product extremely well and treats his customers with the same respect he treats his family. Work with him and you will not be disappointed!


Wonderful experience

5
Maggie01 on 12/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very professional, Devin was extremely educated on his products. The dealership was very comfortable and clean. Will use both the dealership and Devin Dzioba in the future.


Easy and Painless

5
RW2 on 12/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Never imagined buying a car online could be this easy. Jeremy is very helpful and extremely quick to respond to all my questions via emails. Ended up with a great car at a very good price. I wish all other car dealerships were this good.


you should go here

5
harelyNjones on 11/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

very good place had great deals and was super is easy to work with! im very happy with my new car! thanks guys for all your help


Pathfinder purchase

5
Steve Wyatt on 11/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Working with Scott on our purchase was a pleasure. He was very knowledgeable and very professional. His no pressure approach was refreshing in a car buying experience. I would recommend him and this dealership to anyone.


Just a routine oil change.

1
Nancy Best on 11/24/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Overall Experience: 1.0

Had an appt. 11/24/15 at 1:15pm. Got there early, 30 minutes. Waited till 3:15 pm ask Jennifer to check the statis of my vehicle. No reply. Went to desk to see what's up 2 1/2 hours later still sitting 10 feet where I left it. Decided to leave as people came and left and me still waiting. Then the car would not start. Not the battery. 3 battery packs to charge it....NOT the battery. Finally used car repairman started it. Left no oil change.....NO SERVICE. I GET MORE RESPECT AT JIFFY LUBE.


Excellent Experience

4.4
Cooby, 123 on 11/24/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Purchased a 2015 Frontier. Nothing but positive things to say about the entire process and dealership. Donald Dobbins the sales rep did everything right. Upfront, no game playing, took care of the customer. It is evident why he is successful. Take care of the customer and everything else takes care of itself. I will definitely use again.


Stand Up team!

5
Juke on 11/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I'm fortunate that I didn't have to buy a new car, so I had plenty of time to shop around. I chose to buy from Anderson Nissan.


Satisfaction

5
Rogue owner on 11/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Scott Lusby was excellent to work with, and everybody that I came in contact with at Fred Anderson Nissan in Asheville were very helpful and personable. I will recommend Scott and this company to anybody that I hear of that's looking for a new car.


2015 Altima

4.6
Altimamom on 11/10/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was thoroughly pleased with the purchase of my 2015 Altima. This was the second time I purchased a vehicle at Fred Anderson Nissan. The vehicle I chose fit well within my budget and provided all of the features I was looking for since having a newborn child.


Excellent experience purchasing a new car from Anderson Niss

5
Happy customer on 11/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brought my car in for a routine service visit and mentioned to Jon that I was going to look at some SUVs with my wife. He asked if I wanted a rep to answer questions and I said I wasn't sure how serious we were about looking. He told me he understood and gave us Sam's name in case we had questions. We looked at a Rogue and had some questions. Sam answered them all, we took a test drive, and ended up purchasing the Rogue that morning! We greatly appreciated both Jon and Sam's help, they were great!


Fred Anderson Nissan delivers great VALUE

5
NCcarbuyer on 11/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Devin Dzioba and Mark Clampitt provided us with the best Value in a new vehicle buying experience. They exemplify these 3 characteristics:1. VALUE.2. PROFESSIONALISM.3. QUALITY.Those are all features that anyone buying a new or used vehicle wants. And this dealership has it. From the second we drove onto their lot, we were promptly greeted and made to feel welcome and appreciated. The DEAL was outstanding. Hard for any other dealer to beat in and out of state. Great trade-in value; better than anyone else, for our existing vehicle. And the QUALITY of the components and materials and systems on the new NIssan Frontier we just bought are outstanding. We price-shopped and feature-shopped Toyota Tacoma, GMC Canyon, Ford F150, before settling on the Nissan Frontier. Sure, you can spend an arm and a leg on giant trucks (at other dealerships) that cost more than your house and that you're never going to be able to park in any urban environment, but if you're really looking for a quality mid-sized truck, the Frontier might be something for you to consider. And Devin and Mark at Asheville Nissan can help you find what works best for you.


Reluctant Car Buyer

5
Reluctant Buyer on 11/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I don't like car shopping. When I say I don't like car shopping I mean I REALLY don't like car shopping. The back and forth drives me crazy. I told Mark this ahead of time and he made the process as painless as possible for me. I really appreciate the time he spent making me comfortable and making sure I got the best car for me.


Great Service

5
TDCM1tdcm on 11/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When I got to the dealership Sam helped me find a car and take it off the lot that day. I really enjoyed everyone that i meet there and also everyone was so nice. I will be sending family and friends to this dealership!!! :)


Good people to deal with.

4.7
Ed on 10/30/2015

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

They had exactly what I was looking for and they were very pleasant to deal with. I dealt with Michael Greene and Nathan Arrowood. They put no pressure on me and they made sure I was happy. I drove 65 miles to buy this vehicle and I would recommend them to anybody.


Amazing Sales Staff

5
sable on 10/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Here is an honest customer review from a customer who didn't even end up buying a car from them. Over the last month or two, I have been searching for that perfect vehicle. I have looked at a ton of options and have had Fred Anderson quote me on a couple different vehicles. They also gave me a fantastic first quote price. I opted to go a different route altogether in the end by throughout the process Fred Anderson never waivered, never gave me a hard time and always treated me as a top tier customer. I wish I could have ended up purchasing from them but sometimes the dice just don't come out that way. They will however continue to be one of my first stops every time I am on the hunt. (lucky for them, I average about 2 purchases a year, I've got a problem! LOL)Ask for Brian Warren and he'll treat you right and go the extra nine yards for you no matter how often you change your mind!!!


great+++++++++++++++++++++++++++++++++++++++++++++++++++++

5
chevy guy on 10/22/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

ALL EMPLOYEES WERE VERY HELPFUL IN ALL AREAS TO COMPLETE THE TRANSACTION.I WAS HAPPY THAT THEY WORKED WITH ME TO COME UP WITH THE PRICE I WAS ABLE TO AGREE ON. MY SALESMEN WAS OUTSTANDING.THANK YOU,JOHN OSBORN/JUDY WOOD


I enjoyed my transaction with this dealership.

5
wtstack99 on 10/21/2015

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I actually enjoyed my transaction with this dealership. Bobby Michales was so easy to work with. It was not a high-pressured sales pitch. The crew worked diligently to make my experience a great one. I will definitely return to this dealership if I trade again.


Solid All Around...No B/S...Just good sales.

5
DaveAltimaDriver on 10/18/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bought an Altima in 2011 and came back, traded and bought my new one here this week. Exceptional experience all around. Sam Hartman in sales was a kind gentleman and truly a class act. Years of Sales Manager experience in high end Mercedes dealerships in NY and FL make him an easy, seasoned professional. No smarmy sales tactics...just straight dealing, and they cut me a stellar deal on a wonderful new car (great price, full incentives/rebates and full payoff on my trade). The F&I manager and sales manager were also straight shooters. Sure, everyone tries to up sell you on warranties, coatings, service plans, etc. but they ease off graciously if you kindly tell them no. Nothing like the high pressure tactics at other dealerships I've visited. Followup has been friendly but not overbearing.I have been servicing my Altima here all along, and will continue to do so with my new car. I like the "Family Plan" savings. Always found the service department accommodating and friendly. Not sure why the other reviews are so negative. Oh well...I give these guys top marks all around.Call Sam Hartman - he'll work you a good deal. Sam Hartman, Sales ConsultantFred Anderson Nissan of Asheville(828) 421-3408shartmanatanderson-auto.c


I got a new car!

4.6
aarondillingham on 10/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Went in looking for a used car however they couldn't get me approved for a used car however they did get me approved for a new car!


Not Family Freindly

1.6
Marty M on 10/12/2015

Customer Service: 2.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 1.0 Overall Experience: 2.0

On 5/27/15 my 75 year old mother Pat Justice wanted to buy a new car for herself, not completely new, but new to her. I, her son told her to go see the 2012 Nissan Sentra that Fred Anderson had just put on their website, since that was what she was looking for and their TV ads showed them to be a good dealership. After buying the car and paying too much for the (administration fee)or doc fee as everyone else calls it, and seeing that they had not washed or vacuumed it out before she bought it, I just discounted as an oversight. Then when she called me to complain about the lack of power going uphill from a stop , and being afraid she would be run over. I went to check it myself, and after driving it I told her it seemed not to have enough power and that the brakes felt funny, and told her to call the dealership. She took it to Fred Anderson on 6/3/15 and was told nothing was wrong with the power but it needed a brake job. They turned the brake rotors, did not replace the pads, and did a 4 wheel alignment, and a full checkup including the battery, all costing her $252.09. All of which should have been done before selling the car to the public. And just a side note to all, don't let them tell you that you need a 4 wheel alignment on a front wheel drive car, it's a lie and not possible, (2 wheel alignment only possible, and should be cheaper, and not to replace brake pads during a brake job is shameful). Then on 7/23/15 she called me again with a dead battery and no way to get to work. So I closed my business and took her a new battery to replace the one checked by Fred Anderson, which showed only 59 amps, costing me over $112.00 and an hour of lost business. I would hate to think that they do this kind of service to all of their elderly customers. I guess you have to be one of their family members to get the family plan. I don't recommend Fred Anderson Nissan or any Nissan products to anyone.


Excellent service

5
sam2002 on 10/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Scott was very helpful and very professional. Will recommend this dealership and Scott to all my friends and family. I will be a forever client of Fred Anderson.


Great experience

5
Bear-2804 on 10/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great people, smooth transaction. Will send lots of people here, they treat you like family, quality and large selection, you don't feel like you are being pushed to purchase


Excellent Service from Devin S Dzioba

5
eric on 10/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Devin S Dzioba got me an awesome brand new car with awesome car payments and nothing down just a trade in. No hassle just the best service in town friendly staff. I have never bought a new car before but this was definitely the best experience. Paper work only took about 2 hrs and I was in and out. Thank you Fred Anderson for providing Excellent Service.


Car purchase was simple and easy.

5
Tim on 10/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was the easiest car purchase I have ever had. Negotiations were simple and to the point. We did not waste either of our time with continually back and forth arbitration. They were the lowest price in the beginning and dropped even lower when asked to do so.


We were greeted, helped, and given very good service!

5
The Cherokees on 10/03/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our Sales Representative and Management were very courteous, helpful, and treated us with respect.When we first drove into the parking lot (It was raining) there were New Car Salesmen standing outside the New Vehicle Bldg. We got out of the car and the Salesmen all went into the Bldg.; however, we walked down to the pre-owned building and right away Donald Dobbins came out, greeted us, helped us look at several pre-owned vehicles and then took us to the New Vehicle Lot and assisted us in buying a new vehicle. Job-Well-Done, Mr. Dobbins!


Thanks, Zach Hurst!

5
jhaak on 10/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Zach was very informative and responsive in helping me get behind the wheel of a new Leaf. He was straight forward and not pushy at all. He even helped me when I had a request after the sale was complete. I would not hesitate to recommend him to anyone hoping for a great car buying experience. The rest of the team was great as well.


Everyone was Awesome. Very friendly.

5
Audrey19 on 09/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone was Awesome and very friendly. I will buy my next car from them. Sam was the best couldn't ask for a better car salesman :))


Nick Lindsay Rocks!

5
Melissaleigh on 09/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was not expecting to buy a car, but due to an accident i had about a week to make a major life decision. Nick helped me find the right car, at the right price and worked with my time frame. I love my Versa note and the dealership offers great upkeep options.


Very Happy with Service I Received

4.6
padraigin on 09/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I was very happy with my recent purchase and the way I was treated. Very professional and caring staff. Went above and beyond to make sure I was happy with my purchase.


EXCELLENT SALES SERVICE

4.8
KJUSTICE on 09/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I WOULD LIKE TO SAY THAT EVERYONE WE MET AT ANDERSON NISSAN IN ASHEVILLE WERE SUPER NICE AND HELPFUL TO US. WHAT A GREAT TEAM


Great service

5
Wally on 09/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stepped out of my car and was promptly met by my saleman. Before I left, I had purchased the car that I wanted. Our Sales Associate was very thorough in explaining all of the features in my new car. It was a quick, informative and easy process.


Great

5
Beverly 123 on 09/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent service! The sales associate was friendly and very informative. At the end of our purchase he went over all the features in the vehicle methodically.


Our experience buying our 3rd vehicle from Fred Anderson

5
Gary and Susan on 09/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We bought a 2015 Nissan Rogue. This was our third car we have purchased from Bobby Michaels and are very pleased and love our new crossover. Bobby is an awesome salesman, found just the right vehicle and the right place. He puts his customers first.


Amazing

4.8
Mountain Man on 09/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Our visit was amazing and wonderful. Caring people with compassion and integrity. Would highly recommend to anyone looking for a new car.They were very accommodating to me and my mother and held the highest respect for us. They stayed past business hours to make sure we were taken care of.


Excellent service, attention to detail

5
hawktotem on 09/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience. My salesperson, Sam Hartman, was very attentive to our needs, and went above and beyond to ensure that we were happy, and cared for. Would recommend to anyone looking to buy a car.


Superb Experience!

5
Pam Spencer on 09/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Friendly atmosphere; everyone was smiling and eager to assist, with no pressure at any point in our visit. Zach was very knowledgeable, easygoing, professional, and even came in on his day off to help us out! We were initially looking only to test drive and compare, but were so impressed with every aspect of our experience that we drove away in a brand new car! Can't recommend Zach, Mark, Chris, and all the other helpful friendly folks at Fred Anderson Nissan enough!


Wonderful First Car Buying Experience!

4.8
Teacher24 on 09/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

From the moment I stepped into this dealership, I really felt like the word "family" definitely applied. Even my grandmother knew about their "family plan" so they do a wonderful job of advertising and bringing people in. My mom had decided to buy a new car a month prior and was already very happy with her new Nissan, so I couldn't wait to look around! Unlike other car dealerships, I didn't feel overwhelmed, I didn't feel like I was being "wheeled and dealed" and that's what made it great! I met Michael Greene, and told him exactly what I was looking for, and he delivered 100%. I told him the kind of car I wanted, the types of deals I knew about, and what was important to me, and he listened very much! The first car he showed me was the one I ended up driving off the lot, and it was happy 100%! He explained everything so well, he took the time to answer any of my questions, and he really made it easy to deal with. I didn't feel overwhelmed (more than I already was buying a car), and I felt like he really had my best interest at heart! He showed me how to work everything, was encouraging about the whole process, and made it a seamless experience! When I dealt with Zain for my financing, he made signing 1000 pieces of paperwork manageable, and not overwhelming. He made things very easy to deal with and easy to work with! Even though that room and the paperwork can seem daunting, he worked with me from the moment he shook my hand, and he eased any and all of my concerns.Overall I would recommend this dealership 100%, and if you get Michael then you will have an awesome experience! I'm very happy with my decision!


Very nice to deal with!

5
JandA on 09/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Donald was very knowledgeable and helpful with our car buying decision. He took the time to explain things to us about the Nissan brand and the way Anderson Nissan takes care of their customers. Chris in financing was great as well.Thanks for a wonderful experience!


Awesome

5
Mistygbingham on 09/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If I could give you 10 stars I would. It was a Awesome experience and I will tell all my friends and family. You're #1 in my eyes.


Very pleasant buying experience

5
Asheville Anne on 08/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great inventory, helpful low-pressure sales, gorgeous service department and waiting lounge with hi-def TV and refreshments, probably the most pleasant car buying experience I've ever had, and I've had a lot.


Friendly, no hassle.

5
CLDH on 08/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They made it very easy to understand everything about the new car. Scott took the extra time to pair my phone with the car and arranged to have floor mats ordered for me. It was a very stress free experience.


Very good. Salesman was very knowledgeable about product.

5
new leaf on 08/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very friendly service. Sales person was very knowledgeable about product and very helpful. Made the process easy and was able to get me information that I needed to know to make a decision.


Great experience

5
Accountant68 on 08/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Easy to deal with and friendly --- was willing to work with my requests and showed interest in making sure that I was pleased with the sale.


Excellent Cars and Staff

4.7
Byron on 08/24/2015

Customer Service: 5.0 Pricing: 4.0 Overall Experience: 5.0

Sam Hartman is a excellent salesman and a great guy. He helped me buy the right car. Good dealership and good staff. I was surprised at how good the Nissan's are. I know I made the right choice!


Outstanding

5
Levi james 22 on 08/22/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience with a vary professional sales team made me feel at home I would come back. Thanks so much Fred Anderson Nissan for a great bying experience.


Good car buying experience

4.8
elmerfudd on 08/22/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Our salesman, Chris Silver, was very friendly, thorough and professional in helping us find the certified used Frontier we purchased. His sales presentation was informative and courteous. His manager was helpful and courteous in completing the deal and the business manager was very efficient and courteous completing the paperwork. It was a good experience overall.


Fantastic Experience

5
takochrj1 on 08/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our salesman Sam Hartman was so informative on the Rogue. Our experience from the minute we arrived was nothing more than Awesome. Sam explained everything on the car to us so that we had no questions about the operation of the vehicle. We would gladly recommend Fred Anderson Nissan as well as definitely recommend our salesman Sam Hartman.


New Car Purchase

5
Greg on 08/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were impressed with Michael's understanding of the cars features. The experience with Michael and the Finance Team was direct and two the point.


We were very pleased with the sales Rep Mark Filliman

5
Mark sales rep on 08/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mark was great to work with,he listened to our need's and like's about the Altima,and completely explained the car from top to bottom inside and out. We were impressed with his knowledge and honesty. We would without hesitation suggest Mark to anyone we know looking for a car.


First Rate Car Buying Experience

5
Gratefulvet on 08/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is our third Nissan Purchase from Anderson Nissan. Sales Rep Mark Filleman helped us find the right car at the right price. It could not have been more pleasant. He really did go the extra mile. Have to appreciate the terrific trade-in price we got as well.


The place to shop

5
C Rhodes on 08/14/2015

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was more than satisfied with my truck buying experience. These folks worked a deal for me with the end result being a very affordable monthly payment. I love my new truck!


Excellent

5
sweetpea16 on 08/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sam was very helpful and kind and not pushy.He knew exactly what he was doing.we werent there for a long time. I really trusted Sam and he is a great slaes man


Professional, Courteous, Well Organized and Informative

5
DS McAuliffe on 08/12/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was pleased with the selection offered and the rigorous screening of the cars on the lot. I was looking for a low mileage, one owner used car and found exactly what I was looking for in a very short time. Our sales consultant, Sam, was well informed, polite and warm, was a very good listener and took me straight to the car which met my criteria which we purchased. The service department and service options were also very impressive. We are extremely pleased with our purchase and would recommend Anderson Nissan.


A decent experience

5
mpl261 on 07/29/2015

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

For most of us, buying a car is a difficult experience, Anderson Nissan made this as painless as possible. I found the car and price I liked on the internet and notified them that I wanted to test drive it. I received a phone call very soon after and was able to set up an appointment for the drive. Mr. Greene had the car ready and waiting for me. I decided to buy it and the whole experience from test drive to my driving off the lot in my new car took less than 2 hours which was a record for me. Mr. Greene explained everything in the car to me and helped me set up the Bluetooth with my phone. I would definitely go back this dealership. Mr. Rigby in finance was very helpful and didn't push any special packages on me. I left with my new car happy and not feeling that I had been taken advantage of.


So Helpful and Friendly

5
kalln2013 on 07/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone at Anderson Nissan was so friendly and helpful. They worked so hard to help me get the car I love so much. Even thought I was upside down in my trade, they did everything they could to help make my payments affordable. Mark Filleman was great! He sold me on the Maxima in a matter of minutes. He was very knowledgeable about the car and made sure I knew about and how to work every nook-n-crany of the car. Chris Moore was also very friendly and helpful during the most nerve racking part for me. Signing the dotted line. I feel like I can truly trust everyone from Anderson Nissan to help me and keep my best interest in mind. This was my second purchase from Anderson Nissan and when the time comes to get another car I will definitely go back.


very relaxing and non-stressful buying our car.

5
lionart63 on 07/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From start to finish of purchasing our car it was very relaxing and not as stressful. We enjoyed the kindness of the staff (Mr.Hartman) and how he stayed with us throughout the whole deal. He explained the car and it's function well . I have dealt with other dealerships in the past and I must say that Nissan is number one for service and quality.There's one thing I did notice,which would be a great compliment to the dealership would be great to see women sales person available.


CAR SHOPPING

5
HALHUNTER2221` on 07/25/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

MARK FILLERMAN WAS VERY HELPFUL WITH CAR COTROLS I DONT WANT TO DO A 25 WORD MINIMUM, BUT THANKS FOR ASKING ME TO DO THIS. IS THAT 25?


Exceptional Car Buying Experience!

5
Scottymac on 07/20/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This dealership is by far the most professional and courteous group of people I've ever dealt with when buying a vehicle. Mark Filliman is an excellent salesperson; knowledgeable about the product and a true gentleman. Nick was great to work with on the final sales price and Zain did the financing and gap coverage for us efficiently!Great experience! Would recommend this dealership to anyone!


Service and Maintenance / Family Plan

1.2
Shawn1 on 07/17/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 2.0

I will never buy a car from this dealer again. They stated when my wife and I bought our Nissan Quest that the Family Plan was the way to go. Since purchasing our van we have had to have the brakes replaced on the rear at a cost of almost $300. I tried to have them replaced else ware but was told by Fred Anderson if I do so the warranty will be voided. We needed tires so when checking prices Fred Anderson told me they would not recommend a certain tire however that is the exact same tire they put on the car at Nissan. We bought tires at Discount Tire and received free rotation for life of tire. When we went in for a "FREE" oil change the Nissan service department said I still have to pay Fred Anderson to rotate the tires. They charged me $25 for tire rotation but, DID NOT rotate the tires I marked them before going in for service and they are in the same place as before I got there. This tells me the oil change is not free I pay for it every time with tire rotation that probably never get's done! I am disgusted with the attitude the service tech. gave my wife when she questioned the tire rotation fee on her receipt. The service department at Brevard Rd. in Asheville is very unprofessional and rude! I will never purchase another Nissan at Fred Anderson again and I will make sure everyone I know understands what they are in for when purchasing one there as well.


Excellent Service

5
Angie Whiteside on 07/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mark Filliman was great. He explained the car in great detail and did not do heavy pressure selling. He let us make the decision that was best for our family. Highly recommend.


Personality

5
Ardath 744 on 07/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Scott had a wonderful personality and was very considerate of all our needs. He went above and beyond to make sure we were happy with our purchase. He was GREAT in every way including follow up after sale.


Comfortable and easy

5
jess1234 on 07/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Nick Tasios and Bobbie made the purchase of my vehicle comfortable and easy. The entire staff is friendly and helpful; I would highly recommend Fred Anderson Nissan of Asheville.


$27,755

Mileage: 10

Color: White

Transmission: Automatic

Body Style: Hatchback

City: Asheville, NC

Engine Type: 4 Cyl

$48,284

Mileage: 10

Color: Other

Transmission: Cvt With Xtronic

Body Style: SUV

City: Asheville, NC

Engine Type: 3.5L V-6 DOHC, variable valve co

$32,758

Mileage: 10

Color: Other

Transmission: Cvt With Xtronic

Body Style: Sedan

City: Asheville, NC

Engine Type: 2.5L I-4 gasoline direct injecti

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