Frank Fletcher Chrysler Jeep Dodge RAM

4.5
Overall Rating

Customer Service: 4.6 Buying Process: 4.6 Quality Of Repair: 4.5 Overall Facilities: 4.6


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Satisfied

4.7
Daniel on 04/27/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Was looking for a Power Wagon, after about 45 minutes with Tammy, we drove off with a brand new truck!! Thanks again!


Severely lacking with managers

1
Unhappy Customer on 04/27/2016

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

I purchased a vehicle for my daughter a couple months ago. The Salesperson I worked with was great but the manager was very rude. After it was all said and done, I let it go thinking I didn't have to deal with the manager anymore. However, a month after purchase, the vehicle wasn't acting right. We took it up there, since it was under warranty. Not only would the warranty not cover the problem but the service adviser and manager both told me I was the problem. I may not know much about vehicles, but a new vehicle shouldn't have problems within the first month, let alone be caused by my daughter and I just driving it. The managers seem trained to just brush off any complaint and ask for more money. Well I'm done giving you my money. Next time, I'll just go somewhere else.


Amy Wolfymer is the best hands down!!

5
Tiffanyshanereed on 04/27/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We are so grateful for Amy and the other sales staff at fletcher, we thought our only option was a buy here pay here till we seen one of Amy's post on a local Facebook page and all she ask was for us to give her a chance to make it happen and she did and we will be back for another car as soon as they get them in :)


Amazing amazing amazing!

5
Tiffany on 04/27/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Best car buying experience I've ever had!! Will be back for another one soon!!


Buying

5
Mary on 04/27/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0

Michael King made buying a car fast and easy. he was very knowledgeable about the vehicle. He's very personable and polite. I


Amy Wolfmeyer

5
Wally Lee on 04/27/2016

Customer Service: 5.0

Amy is the best sales Lady I have ever seen. I am a life long customer of Fletcher Dodge I will always buy all my vehicles from them.


Awesome saleperson

4.8
Knight on 04/26/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Amy Wolfmeyer was an amazing salesperson. She went above and beyond to make sure I got into the car I wanted!


Frank fletcher dodge chrysler jeep ram

5
Hannah Hurst on 04/26/2016

Customer Service: 5.0

Me and my finace with no credit were looking to gwt a great dependable car. Amy helped us reach our goal, with down payment and a reasonable payment every month. Amys service was honestly the best. I will continue to give fletcher dodge our bussiness. Thank you amy for everything.


Great experience

0
Tracy on 04/26/2016

Amy Wolfmeyer is the best!! She made everything easy! Great salesperson


great service

5
tiffany mothershed on 04/26/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Amy wolfmyer is a great associate and she trys her best to do what she can


Makeithappengirl

5
Wally Lee on 04/26/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I bought a 2016 Keep from Amy Wolfmeyer at Fletcher Dodge. She was the best salesperson I have ever had the privilege to deal with. She was just awesome. I will buy a vehicle from anyone but Fletcher Dodge an Amy will always be my sales Lady.


Amy wolfmeyer/ salesperson

0
Keith Morgan on 04/26/2016

Pleasant experience with this dealership salesperson amy wolfmeyer worked with me better than any salesperson ever has She's very knowledgeable about her job great person to work with I'm buying a new or used vehicle


Great job!

5
Carl Baxter on 04/26/2016

Customer Service: 5.0 Overall Facilities: 5.0

My wife & I were very impressed with one of your sales peeps recently! We were greeted by a pretty, smiling & energetic young lady named, Amy Wolfmeyer. She seems to love what she does & that is the kind of person I'd want to do business with. And that I will do! Amy, thank you for just being you! We would rather buy from you in Jonesboro Ar., than any dealership in Memphis!


Amy Wolfmeyer is awesome!

5
Amy Wolfmeyer- MakeItHappenGirl on 04/26/2016

Customer Service: 5.0 Overall Facilities: 5.0

Amy Wolfmeyer- your make it happen girl is the most honest & caring sales lady! She's real & genuinely cares for anyone that walks through your door. She is a keeper! She works hard & it shows! Thank you Fletcher Dodge for hiring her. If there were 10 stars, I'd rate her as such! When I get ready to buy a new car, I will insist on her expertise!


Great customer service

5
Norma Munoz on 04/26/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had the best customer service I would've expected since my credit wasn't all that great! Amy did an awesome job in getting me what I wanted! I'm really loving my 2016 Journey


Buying

5
Jay on 04/26/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My car buying experien was great! Michael King is a real go getter when trying to sell a vehicle . He is very friendly and knowledge. I recommend him to my friends all the time.


Michael King was excellent!

5
ashleywinberry on 04/26/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Michael King at Frank Fletcher Doge was a terrific salesman who exhibited profound professionalism. He was very helpful with any questions we had about our new Jeep, and the buying process.


Buying

4.8
Mary on 04/26/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

It was the fastest and easiest most pleasant buying experience I have had. Michael King was very knowledgeable about the vehicles that I looked at. I didn't feel pressured or rushed.


Quick, easy, friendly and affordable

5
Lewis Stephens on 11/28/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Alan Hathcoat was my salesman. He was determined to get me in a vehicle and he not only did that, he got me in a vehicle with low miles, low monthly payments and ZERO down! I would recommend anyone to go to Fletcher Dodge.


Poor Customer Service & Follow Up

1
Chris Davis on 06/18/2015

Customer Service: 1.0

I submitted an online request for info on a truck the dealership had listed on Cars.com. The person I talked to told he she would get some pics that day after it stopped raining. A week went by and still no pics. I received a canned email asking if my needs were met to which I responded "no". I then received an email telling me the truck was still in detail and she would send pics when the truck was out of detail. No pics to this day. I did get an email a few days ago about a sale at the dealership & that the website wouldn't upload the pics. I have already purchased a truck at this point.


AWESOME CUSTOMER SERVICE!

5
EmmaSue on 09/29/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My wife and were looking to upgrade from our sedan to a new SUV since we have a new addition to the family. We went on fletcherchryslerjeep.com and contact Eric in internet sales. He was very knowlegable and courteous. He set us up with a test drive with Andy. He was an amazing salesman. He helped us find the car we needed at the right price, and even stayed way past close just to do so. Best customer service experience I have ever had from a dealership hands down!!


$19,998

Mileage: 69512

Color: Other

Transmission: Automatic Cvt

Body Style: Sedan

City: Jonesboro, AR

Engine Type: 2.5L I4 16V GDI DOHC

$45,998

Mileage: 33800

Color: Other

Transmission: 10-speed Automatic

Body Style: Pickup

City: Jonesboro, AR

Engine Type: 5.3L V8 16V GDI OHV

$28,588

Mileage: 39511

Color: White

Transmission: Automatic Cvt

Body Style: SUV

City: Jonesboro, AR

Engine Type: 2.5L I4 16V GDI DOHC

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