Fox Subaru

Efficiency great service and comfort

Efficiency, friendly hospitality, and great comfortable environment to relax in whilst waiting for the service. I usually travel from Kalamazoo for my service

Car maintenence

Everyone is very helpful, explain everything, allow you to decide what you can afford to do or wait on, and help with decisions.

Great service from friendly, smiling personnel

The speed with which I was in and out. An oil change and a new light bulb were done very quickly. I appreciate having my vehicle checked over for safety and reliability.

Exceptional service

Fast friendly service, nice waiting room. I arrived early, they waved me in and I was done ahead of schedule

Need nitrile gloves!

I am so happy the express lane service guys were willing to wear the purple nitrile gloves I brought in. I am severely allergic to latex and can not have any powder or residue from latex in my car. I was happy the guys understood and were willing to work with me.

Fox Subaru of Grand Rapids

The willingness to accommodate my later than expected arrival. My sales person, Deb Westdorp even stayed last and helped me get my rental car back tot he agency after hours. I also appreciated and upfront honesty in terms of pricing and offers.

New Car Purchase

Andrew Block, our salesperson was excellent. He was very knowledgeable and made the buying process enjoyable. The entire experience was excellent.

Great service!

Courteous, efficient service. The facility is a pleasant place to be while waiting for my car to be serviced. The free car wash is a nice touch.

Exemplary service

Prompt, caring, attentive, knowledgeable, friendly, informative. As a Fox Subaru customer for 23 months now, I've always been pleased with service. Calvin was my first contact, warmly welcomed me and has recognized me ever since. Very nice. He has consistently exceeded my expectations with his enthusiasm and helpfulness. All staff has been excellent.

Great Dealership and Service Department

Very professional, very friendly, prompt, etc. It's a good place with which to do business. We never have to wait and the sales people are helpful and friendly.

Great service!

Worked with me and my schedule. Fit me in when it was best for me! Very friendly and fast. Thanks

Prompt and reliable service and great facility

I always like the prompt and courteous service.It is easy to schedule appointments and they always do a great job. This is the only place I will take my car in for service.

Great service

JP worked with my schedule and delivered the car to my house. Spent one and half hours explaining and drove with me. Very much appreciated his time.

Fall 2016 checkup.

Gave me an early status report. Did all I requested and had vehicle ready on time. Very courteous. Completely satisfied.

winterize car

I was very pleased with the service. I was in and out in less than 45min. My car was winterized and an adjustment was made to the back seat. I was showed how to correct the situation.

Great service and help

Everyone at the dealership was very nice and Dennis Olsen was very helpful to me and made sure I knew what was going on and was really willing to give me the best experience and work. The sitting area that you have is also very nice and allowed me to continue working on my schoolwork while I waited.

Great Service and customer care!

Whenever I am at Fox I am impressed with your service and customer care. Your service staff was kind, thoughtful, timely and competent. The woman who took my money helped find extra coupons that I could use. And I spoke with Bill in sales who asked if I needed help. I appreciate the extras you do. It builds this customer's loyalty. Thank you.

Friendly service Clean facility.

Service was friendly/ courteous and the repair was finished quicker than estimated. I have always had a great experience dealing with Fox Subaru. Thanks and Great Job!

Great service

Quick, simple, and coffee in the waiting room. Free car wash was also appreciated. Scheduling the service was easy through the online system and the reminder e-mails were helpful.

Happy Washer

They fixed the bent windshield wiper fluid tubs from previous visit where windshield was replaced due to manufacturing defect issue at no charge.

Great facilitie. Excellent Service

Earnestly trying to resolve issues. Facilities are always clean, there is always a smile. and Very happy to see the allowance of a pet or two in the waiting area.

Friendly service

Friendly and low-pressure salesperson; with an appointment, we received her exclusive attention through our process. At the end of the model year, the inventory wasn't extensive, but they still had the perfect Subaru to fit our needs (and wants).

Best experience ever

I worked with Andrew Belock and he was absolutely amazing. I happened to stop in GR on my way through the area and after meeting with Andrew the one time - I knew that he was who I wanted to work with to purchase a Subaru. He was extremely knowledgeable, has an incredible personality and attitude, and was very patient with me as I wasn't sure what I wanted. He kept in touch for over a month checking in with me and letting me know what was available that I was interested in. When I finally made a decision that I was ready to purchase the vehicle, he made the process so simple and seamless and was able to provide me with exactly what I wanted. I would recommend working with him to anyone that I know. I would say that I probably had the best car buying experience ever!

great service

I always look forward to taking my car to the Subaru dealership. they are courteous, fast , respectable, young men.

Very good buying experience

Our salesperson, Deb Westdorp, was, both, very professional and personable. She was knowledgeable and took ample time to answer questions and demonstrate features. We didn't feel pressured.

Excellent Staff, awesome on site waiting area

I was able to schedule an appointment which was great. Also, I was able to wait while my car was being fixed with my one year old son. The playroom that they had available was awesome. Your staff were polite, friendly, and just amazing. Very professional, and a very wonderful experience.

Same friendly faces :)

I was happy to see the same friendly faces each time I have had service - which hopefully means low turnover and happy employees :)

Clean facilities

Reasonable wait time, courteous employees aside from one-- I've been coming to the same dealership for over 15 years and dealing with the same Subaru service tech, yet I still feel like a number each time I interact with him

Great experience with honest team

The sales process was efficient, honest with a straightforward approach. Andrew Belock was a very helpful salesman and I felt he listened and cared about meeting my needs.

great service

everything! friendly greeters, clean facility, nice professional cashier, prompt services, clean bathroom cold water in bottles.oh oh oh oh oh, twenty words is too much and wish I had not started this

Great service & friendly, courteous staff

Friendly staff and fast courteous service. Staff is always very pleasant and it is a great experience. They rate a 10!!

Great Service, experienced and skilled caring work

Speed & Professionalism. Highly recommended for experienced and skilled people, who care about you and your business. They will be a good choice for future auto needs.

New car purchase

Andrew is a great sales person, very personable, professional and truthful. He offered us a great deal on the new car and trade in.

Great Experience

I had a great experience at Fox Subaru. Working with Dennis was great as he was very professional and helpful.

GOAT!

That means Greatest Of All Time!! Friendly fun and genuine people. I love my Outback. The whole experience was top notch. They were flexible with my work schedule and stayed late on a Saturday to complete paperwork. I can't recommend them enough! GOAT!!!!

Great Express Service

The biggest thing that sticks out is that we were openly reminded of our tire change for winter when we requested a tire rotation. That saved us $20. That means a lot to us considering we drive all the way from Portage for our service. There's a reason we drive so many miles for the service. Keep it up!

Wiper motor recall, headlight alignment

They did great work, it was quick, and I appreciate the Internet access and coffee in the waiting area. My headlights work great now!

Great Customer Care

Deb was very patient and kind. She was a great listener and made sure that I got exactly what I wanted!

Very knowledgeable staff

Barb was very attentive and answered all our questions. She made the whole purchase easy. She took so much time explaining how the car worked with radio, safety features etc.

First oil change

We liked the Friendliness,quickness, and washed car all very nice and it didn't take very long plus the warm cookie.

Great Sales Team

I loved the option to have my new car delivered since I am over an hour and a half from your dealership. Also, my salesperson, Dion, was very knowledgeable, friendly, and prompt.

Great service

I don't need an appointment for an oil change although I had to wait for an hour- which I was informed of- but the waiting area is comfortable.

Excellent service

I was informed immediately by the staff when a different issue than what I thought was the problem was discovered, and it was repaired promptly.

Great service, technicians explain everything,

Extremely fast, hardly had time to sit down with coffee.Nice facility for waiting. Technicians explain what was done and anything needed.

Great Service

Dave Morehead was great. You need to give him a raise. I had two striped lug nuts from the last tire rotation. Dave worked it in so I did not have to make another trip back at my expense. This saved me time and money. Please do something nice for him. Its your employees that make your business. Very pleased.

Great service

The oil change only took 15 minutes and I did not need an appointment. A free car wash was offered as well!

Great Sales Transaction

I walked in and told Bill I wanted a cross trek - and he grabbed a couple of keys and said lets get you one. It was just that easy.

Standard Services / Oil Change

Everything unfolds as expected...timely, completely, efficiently , and cost effective. I know I can count on my car and myself being treated well.

Fox Subaru Express Oil Change

Quick service (I used the express service with no appointment), no pressure to follow additional service recommendations, and they washed my car. Unfortunately, it rained the next day.

Great customer service

Barb Wieblen worked tirelessly to find the exact car I wanted; the whole process was painless and smooth! Great communication!

Service

They are very professional, efficient and took time to look at a low tire that happened to have a nail in it and quickly repaired it

Could not be cleaner

Your professional, polite, considerate attitude and most of all your excellent knowledge of the problems and cure. Thank you for your great service.

Great Dealership and Salespeople

JP was a great salesperson to work with. The whole process was pressure free and the paperwork went very smoothly.

Nice facility, friendly staff, excellent followup

Pleasant staff, Ease to work with, nice Follow through. Would be a nice gesture to have all Oil changes included for first 3 years with Leased vehicle

Great Service

Barb was fantastic and was a straight shooter with us. We really appreciated her service. I would recommend her 100% and my wife and I will be back for our next car hopefully working with her!

Great Service

It was quick and successful. I am glad these small things can be resolved so quickly on a drive in basis.

Rep makes the difference

Grateful to have met Dennis! As I was very attached to my service rep through a couple of Subarus while living in Ohio (asked her to move with me!) I was not looking forward to "starting over" in Grand Rapids. Dennis will be my contact going forward.

Denise kulesza

Offered to drive me some where and pick me up,comfy waiting area,enjoy cookies and coffee. The guys are courteous and polite.

Excited to own a Subaru

The salesperson (Barb W.) was responsive to my calls, which I appreciated. She was also very thorough in explaining the features my new car has.

Great buying experience

As usual, everything was great. I like that you had the car I wanted in stock and that I got it the next day!

Brand new facility, helpful staff

Even though my car was finished on my salesperson's day off, one of the business managers helped me out by getting my keys and telling what to expect and what the next steps were.

Forest Service

Quick, professional and honest. Always good at explaining repairs, or helping with understanding what repairs are being done. Always have good staff that are willing to help and answer questions.

Great Service as always.

Service was handled correctly and quickly. Evening Drop off was appreciated. Repairs finished the next morning and Dave Moreland's communication was timely and friendly.

Great service

Quick service. There was an issue and it was resolved very quickly. Definitely recommend this place to others. Word eighteen nineteen and twenty

Outstanding Service!

Our dealer, Barb Weiblen, was outstanding! Barb was friendly and personable throughout our interactions and she was very accommodating to our needs! She was helpful and thorough and genuine! We found your facilities very clean and neat and inviting. The customer lounge is great! Your service team is friendly and helpful! Your finance department was very thorough and helpful. All in all, our experience was very positive from start to finish. And we love our new Forrester!!

great service

doing a great job do not change anything everybody was friendly and did a great job and they even washed my car

Personalized service in a comfortable environment

Treated respectfully and not talked down to. As a woman, this is very important to me. I was treated as an individual.

Excellent service and facility

Jp was excellent to work with. He made us feel important and he made sure all our questions were answered, that we knew he had time for us, and that we were 100% satisfied with our Outback.

Great all around

Bill was very friendly and was knowledgable of the 2 vehicles I was chosing from. He asked me what I was looking for and fit me with the best car for me.

Good service

Prompt, friendly and took care of a problem even though I came in for an oil change. Ok Ok Ok

Excellent sales people.

Bill Dykstra, our salesman, was very knowledgeable and helpful. He was very patient with us when we had questions and extremely patient with us during the tutorial on the "dashboard gadgets." We could tell how much he loved the car we were buying and how excited he was for us to drive it and buy it. The other two gentleman that were involved in the process were very helpful as well. I believe one of their names was Russ and I'm sorry to have to admit, the other name escapes me, but believe he helped with the warranties, etc. We were also impressed by how clean and updated the dealership was, as well as the perk of having a drive through lane for oil checks and a special car wash for "Fox" vehicles. Very impressive! Can't wait to start driving/riding in the new car! Thanks for everything.

Excellent Subaru Dealership

One of the best buying experiences I've ever had. Service department is excellent. Knowledgeable and friendly staff. They really take care of their customers.

Excellent Salesperson

Caleb was very knowledgeable about the car we eventually bought and very patient. This is the second car he has helped us buy.

First Class

I worked with Barb Weiblen and Jim on buying this car.Both were very professional and did things in a first class way.Barb went out of her way to make the experience a positive one.

New Subura Outback owner

Barb did a good job in helping us select the right car for my wife and getting us a reasonable trade in value for her van. She also did a great job in going over the features of the car and explaining how everything operated.

GREAT JOB. FAST AND FRIENDLY

FRIENDLY, FAST, CLEAN. SHOWED ME DIRTY FILTERS BEFORE REPLACING THEM. I WAS IN AND OUT WITHIN LESS THAN 30 MINUTES.

Great Service Department!!

I was early, and the work on my car began early as well. The guys washed my car when they were finished with the service, and were, as they always are, very courteous and helpful.

Great Service

Staff made leasing a new car easy. Friendly, fast, and professional. They answered all of my questions and made sure that the purchase experience was the best that it could be.

Oil change

Fast service. Always willing to answer your questions and explain in Terms you understand. I like having a coupon online.

Smooth, efficient.

Nice night drop off, good communication through process, kept in the loop, handled via phone so I could pick up after work hours.

friendly,helpful , professional service.

Caleb was very helpful and freinfly. He was also very patient while we test drove several vehicles and never made us feel pressured. He also answered all of our question we had.

Fox Subaru

Caleb was considerate, informative, helpful, and went the extra mile to get us the car we selected faster than we thought was possible.You may use my comment for marketing, but please keep my name anonymous.

Service was good

I had a very positive experience. I was very impressed with your facility and service. I recommend your service to my friends. I also plan to visit for future car buying.

Exceptional Customer Service

Deb Westdorp was an incredible help throughout the entire process of selecting a Subaru, from recommending different models based on my wants/lifestyle to following up with me after purchasing. She made the typically arduous process of buying a car an enjoyable and stress-free experience. Deb immediately felt like a longtime friend and not just a car salesperson. I can't recommend her or this dealership highly enough.

2017 Outback

There was no pressure and felt like I was treated honestly. All our questions were answered very well. The car we bought was a great value.

Great service

I drive in from Birmingham, always efficient, professional, genuine interest in my concerns. A pleasure each time. I am treated with respect

wonderful people great service and excellent area!

The service is excellent and your staff is very courteous and very friendly. we always have excellent service very comfortable waiting area

Excellent service

The personable service writer welcomed me. The friendly and knowlegeable technicians answered all of my questions. The facilities were clean and inviting.

Great service, clean waiting area

Prompt attention. All questions answered. The waiting area was clean and well appointed. I would recommend Fox Subaru to all my friends.

Great service, clean facility

I was pleased with the quick service and competent service people. Car was washed and clean when finished. Good job except that the parts price was too high in my opinion.

The perfect car

The car I wanted at the price I could afford with a nice salesman. I returned to Subaru after trying other cars when I realized I really missed my Subaru.

First Oil Change

From the moment I drove in, everyone was extremely helpful. They told me where the lounge was, how to connect with wifi, and were very efficient.

Service visits

Jobs are done promptly and correctly. Dave Moreland the service advisor has been outstanding to work with over the years. He takes care of my needs and is always right on with estimates and diagnosis'. The mechanics are excellent as well.

Excellent service

Clear and professional communications upon arrival and once service was concluded. Prompt service. You washed my car! You exceeded my expectations.

Great staff, VIP treatment

Wide selection of available vehicles in all price ranges. Professionalism of the staff, especially Jen Wittlinger. Came away feeling that we were being helped through the purchase process instead of being pressured to get a sale.

Subaru

Jen was thoughtful and patient in how she approached the sale of our vehicle. We didn't feel rushed or obligated to make a commitment at any point in time during our initial process. She provided us with the answers to the questions we produced and made sure we felt comfortable while going through all our options. Jen did a fantastic job and we'd 100% recommend her to friends and family who might be interested in a Subaru.

Fox Subaru purchasing experience

The knowledge and inspiration of the sales rep Nick Swanson...and the fact that you had the car on the lot that I wanted.I appreciated how thoroughly I was taken care of both personally and professionally, while waiting for the financials to be worked out.

Mr. Barry Breckon

Fast & Very Friendly Service. Performed The Replacement Of The Headlight Without An Appointment. Washed My OutbackAt No Charge Also. Simply The Best.

Purchase of a New Vehicle

The wonderful Sales Lady did an absolute fabulous job setting everything up. I strongly recommend her to all of my friends.

Great service, and help, as always!

Calvin is always helpful when I come in for oil change services. Dave Moreland is always there to answers any questions I have about service.Mike Chamberlain is always willing to explain to me what the technical side is behind the services my char needs. And always takes the time to show me what and where I'm looking at.

easy customer service- stress free

nice people , easy to see cars- clean and hours were great for working customers.thank you very much one two three

Spacious, welcoming

Staff was friendly and informed. Not pushing to purchase most expensive items. Interest in my needs. And, complimenting my children's behavior!

Great Service

The personnel were very courteous and performed the service in half the time that I expected. There was a very nice lounge for us to wait in while the service was performed.

Good experience

Great customer service Dave is always good at letting me know what going on and expectations on time and price. However, the back if my front seat now has black marks from i am guessing the tech that worked on it.

Excellent and professional service

Calvin was excellent! He greeted me when I arrived, he clearly stated how long my oil change would take and he checked in with me part way through the process. He was professional, courteous and very helpful. The whole process was flawless.

Fast and convenient

No wait time, i got right in and they gave me a great loaner car (2017 legacy ltd). Fixed the recall and i was on my way the next day. couldn't have been any easier.

Great New Car Experience

We worked with Nick Swanson.I believe that we were quoted a good price - consistent or better than as other Subaru dealers in MI/IN area.Nick went above/beyond to let us take the car home on Saturday -- he and the person from finance worked past close. Much appreciated as we live ~ 1 hour away.

Great Experience

Seamless process from initial test drive to delivery. Fox Subaru exceeded my expectations ten fold. Thank You to the Fox Motors team.

Very clean new facility, both sales and service

The sales person was knowledgable and friendly, without being pushy. The buying experience was smooth and efficient. We would definitely come back.

As always, excellent

As always, great service. Good cookies, too! Personnel extremely helpful. Go out of their way to take care of us.

Quality Information

Jen, our sales representative, was so kind and helpful! She answered all of my questions and talked to me about the pros and cons of multiple vehicles so I could make the best decision. She walked me through a number of cars, explaining what features each car had that the others didn't and what additional costs the features would bring to the final price. I did not feel pressured, but rather well-informed when I picked my vehicle.

Definitely recommend

Our sales lady, barb, was very nice. Didnt feel pressured at all. Candice, who did our financing was amazing. Very happy with our purchase.

clean inviting waiting room with service updates.

Friendly employee's , I trust their knowledge of finding problems that need to be addressed. Like having a loaner car so I don't need a ride home.

recall, tire rotation, oil change

Worked us in and we didn't have to wait a long time. Appreciated since we come from quite a distance.

Great service

Prompt, friendly, well informed, and committed to customer service. I've been a customer for over 20 years and really appreciate the service department.

One Happy Client

Fast, friendly, knowledgeable for vehicle service. We love Subarus! I purchased my 2016 Legacy a year ago and have been very happy with the car. Many positives and only two negatives. When I bought the car I seemed to know more about the car than the salesperson, but they may have been new. The car sat on the back lot for 2 days before I was allowed to pick it up. The Cadillac sales service I was used to at Crown Motors was of better quality. However, when a person sells a newer Cadillac to purchase a Subaru, that makes a powerful statement. The Cadillac dealerships customer service may have been better, but Subaru vehicles are a better value and better quality. Also, I wish there was a dealership in the Holland area so I don't have to drive an hour out of my way to get the car serviced. Other than that , love it! The marketing is spot on too. We love watching the commercials. Keep up the good work!

Excellent service

Customer service excellent. I was very pleased at how quickly I was able to get my vehicle in.All my questions and Needs addressed Loaner car available

Friendly, helpful staff

The staff did everything they could to make our experience great, from switching from our choice of used car to new car without complaint and even offering a lower price on the used car in case we were interested to getting multiple people involved in selling us a second new car after our initial choice was damaged while preparing it for our arrival.

Great place to purchase a Subaru

The no pressure approach that Jen used. We weren't ready to purchase a car at that moment and Jen was the only sales person from many sales lots that didn't pressure us to purchase that day.

Great place, would recommend it,

My sales person, Andrew Belock, went out of his way to explain everything an made sure I understood all the new concepts of the Legacy, it would be great if you could clone him!

Inspection, oil and rotate

Very attentive, very friendly, exquisite dealership. We bought the 2015 Forrester here and a 2015 CR-V from Fox Honda. Much more impressed with the purchase and interaction with Subaru.

Fast service for routine maintenance

Fast and easy and the waiting room is pleasant and clean. The check out process is also fast and easy. The vehicle is always ready to go when they say it is.

Great Service Experience

Cleanliness of the facility, friendly courteous and professional staff. Quick service they got me in and out promptly and with a nice clean car at a reasonable cost.,Cleanliness of the facility, friendly courteous and professional staff. Quick service they got me in and out promptly and with a nice clean car at a reasonable cost.

Friendly Staff

The staff was very helpful and our salesperson Jen was very nice, patient, and courteous with us. We had all of our questions answered and found just the right vehicle for us.

Friendly efficient service

Fast service, pleasant waiting room, offer of car wash included. Friendly service personnel. Service personnel keep customer informed of work being done.

Good Service

Fast, friendly and thorough. Free coffee and cookies in the waiting room and a of couple cubicles where I can get some work done while waiting is a big plus.

Excellent experience

Excellent, fast, service experience. Seems like everyone is eager to go above and beyond the necessary to make sure each customer has a great experience at Fox.

Best dealership!!!

Everyone at Fox Subaru is always very friendly and helpful. I visited my salesperson (Jen W.) to say hello. I spoke with 2 different people in the service department that were polite. I also purchased new crossbars for my roof and the gentleman (younger guy) that helped me out was fantastic as well.,Everyone at Fox Subaru is always very friendly and helpful. I visited my salesperson (Jen W.) to say hello. I spoke with 2 different people in the service department that were polite. I also purchased new crossbars for my roof and the gentleman (younger guy) that helped me out was fantastic as well.,Everyone at Fox Subaru is always very friendly and helpful. I visited my salesperson (Jen W.) to say hello. I spoke with 2 different people in the service department that were polite. I also purchased new crossbars for my roof and the gentleman (younger guy) that helped me out was fantastic as well.

Oil Change

It was fast and friendly. The young man who met me when I pulled in was very polite. Thank You

Easy car purchase

Went in to buy a new car for the first time. The sales staff was helpful and not overly pressing. Felt like a got a fair deal. Good selection of available cars.

Wonderful shuttle service

Women that called as a Personal reminder about the appointment explained a shuttle driver could take me home and pick me back up again. That was so much better then waiting half the day at the dealer ship. Thank you!

Excellent customer service

The folks are always very professional and my tire pressure light was on so I came it and the first visit they said I had a slow leak. They repaired it for free. The light came on again so I returned thinking I might need a new tire but they repaired it again, for free. The customer service is excellent so are the staff including the sales people.

Subaru Crosstrek

Found a great car, got a good deal on a trade-in and had a helpful and straightforward salesperson who made the decision to buy easy!

Oil change and headlight bulb

Speed and pleasant waiting area. Annoyed I need to put in 20 words. I am annoyed I have to put in 20 words. I am annoyed I have to put in 20 words.

Best dealership!!!

Everyone at Fox Subaru is always very friendly and helpful. I visited my salesperson (Jen W.) to say hello. I spoke with 2 different people in the service department that were polite. I also purchased new crossbars for my roof and the gentleman (younger guy) that helped me out was fantastic as well.,Everyone at Fox Subaru is always very friendly and helpful. I visited my salesperson (Jen W.) to say hello. I spoke with 2 different people in the service department that were polite. I also purchased new crossbars for my roof and the gentleman (younger guy) that helped me out was fantastic as well.,Everyone at Fox Subaru is always very friendly and helpful. I visited my salesperson (Jen W.) to say hello. I spoke with 2 different people in the service department that were polite. I also purchased new crossbars for my roof and the gentleman (younger guy) that helped me out was fantastic as well.

great, prompt, knowledgable service

The salesperson was prompt, courteous and answered all my questions. The facility was beautiful with a nice lounge area with internet.

Fabulous Loaner Program

always fast, on time, and the number one reason--brand new loanersbecause of your loaner program, we will most likely go for our fourth Subaru in a row

Reliable service, clean facilities

I now live in NYC and, after several unfortunate experiences with my local dealership, have made it a habit to schedule routine services during visits with family in MI. Fox Subaru is prompt with service, maintains great communication with regards to the services performed and has never "bullied" me into additional/unnecessary work.

Quick Service

Fast in and out. Very good explanation of the service preformed. Very personable service techs. They took the time to review the process.

My Subaru Crosstrek XV is GREAT!

I've always wanted a Subaru and my Crosstrek doesn't disappoint. I couldn't be happier. My car was serviced wonderfully well, as usual.

Great service

Service rep looked like he was having "one those days" when I checked in with him. Nonetheless, he immediately launched in to help me with my appointment, looked things up as needed, and got me settled in. Great guy and did a great job.

Great Service and Associates

Fox Subaru service dept is awesome. I experienced very fast service, I was early for my appointment and they got me right in. Associates were very nice.

Excellent experience

Excellent, fast, service experience. Seems like everyone is eager to go above and beyond the necessary to make sure each customer has a great experience at Fox.

Great service, employees very friendly

ice waiting area, coffee, water and cookies available while you wait Employees were very courteous and explained what they did on the car. Waiting for the car was enjoyable

Very relaxing and free of pressure

Everyone was friendly, knowledgeable, but not pushy. JP was very patient and took a lot of time reviewing all the feature of my new Subaru. This made very feel very comfortable with my new vehicle.

Clean facility and excellant service

I came in with a low tire problem and a back light that was out.i pulled in and was take care of immediately. New light and new tire. Left the Subaru with a safe and satisfied feeling.

Service advisor shines

Dave informed advised me on best price, work was performed quickly. If you want people to do these surveys, don't make them so difficult. What's with the 20 words?!

Great service

Professionalism of workers, scheduler, and cashier. Quality work--everything was done, and done right. Stayed on schedule. A loaner car was provided.

Excellent Salesperson Andrew

Andrew and Ryan worked out a great deal for me. Andrew took his time on the demo ride and also when we picked it up to answer all of of our questions. Russ did a good job on my weird one pay lease paperwork. Easy, great experience.

Fox Motors

Friendly people. Very helpful and accommodating. The service guys, cashiers and sales people. Made me feel comfortable and at ease. Great place!!

most importantly is that I received great service!

Really appreciated the friendly, helpful service I received from Dion! He addressed every concern I have/ had! Actually D J was also very helpful when Dion was un available! Jen too, had a couple of suggestions that were useful! I think I like every thing about this dealership!!!!

Great dealership service

I was contacted prior to the appointment to get clarity on what I needed to have done, and when the service was completed I was contacted and someone came to work to get me so it was super convenient for me.

Speedy express service

Pretty much the ideal consumer experience. I liked that I could redeem coupon even though I had left it at home. I don't see how my experience could be improved...!

Subaru search and sale

Everyone involved were very professional. Communication was easy and dependable. Everyone seemed to like what they were doing. All stall we came in contact with were very friendly and helpful. We found our car on the website. That made for easy "shopping".

Excellent

Everything went as promised in the time given. People were polite. The entire experience from purchasing through service calls has been flawless.

DCM repair

Timeliness of having the DCM corrected & customer service were great. Cleanliness of showroom also great. Appreciate your ongoing commitment to good services.

Good Service

Fast, friendly and thorough. Free coffee and cookies in the waiting room and a of couple cubicles where I can get some work done while waiting is a big plus.

Great service and trustworthy people to deal with.

I feel I can completely trust the dealership to do only the maintenance and repairs that are necessary. I have had them review repari recommendations from others and they said repairs were not needed at that time.

Friendly efficient service

Fast service, pleasant waiting room, offer of car wash included. Friendly service personnel. Service personnel keep customer informed of work being done.

Great service, clean facility

Easy, clean, professional facility. Plenty of inventory variety to look at and very nice waiting room. I will say though that is took a while to be "noticed" walking around the showroom floor.

Great sales team

I have a very long work day and they stayed late and helped get all the information processed and on my way

Easy to schedule online, great service

Scheduled the appointment online instead of having to call. The check-in process the day of service was prompt. The interior of the garage is state of the art. They informed me of a certain recall on the vehicle and performed the fix free of charge. They had the tires in stock and called me to get approval for the change. Called to let me know the car was ready. Check-out was quick & easy.

Efficient Service

Everyone is so friendly, the service efficient, and the waiting room rounds out a very pleasant experience. Jen, my salesperson, even took a few minutes to speak with me.

Service on my Subaru Forester

The service I had was done in a very timely manner and the service manager showed me two filters he felt needed to be replaced and allowed me to make the decision. By seeing the filters for myself, I was convinced that they needed to be replaced and had them done along with my oil change. Every one at the Subaru dealership/service department is very nice and very professional. I spoke with a neighbor who also drives a Subaru and had her oil changed the same day at a local quick stop oil change place. She paid $25 more for her oil change than I paid at Fox Subaru. She assures me she will be getting her next oil change at Fox. I highly recommended to her that she take her car to Fox Subaru.

great service and clean facility.

service was friendly and completed promptly! I was in and out in less time than expected. Thank You Very Much!

Great Service!!!

The honesty and integrity of the staff in recommending repairs. The shuttle service. Friendliness. Fair pricing. Clean environment. Overall, I felt peace that I wasn't being taken advantage of and the work was completed properly.

Continued great service

Quick, friendly. Some slight mishap between the online appointment program and the service department's floor system, but it was a non-issue as I only needed minor service.

Quick service, with nice customer lounge.

The Express Service has been great so far, and mirrors the enjoyable experience we had when purchasing our Outback over a year ago. The people are friendly and knowledgeable, but not overbearing in their approach to marketing new products or services.

Purchasing a new Outback

Our salesperson, Deb, and a great team atmosphere! Very knowledgeable staff. Facility is bright and clean. Service area is modern and up to date. Everyone is very friendly and helpful.

New outback!

Professional, friendly and efficient service. Bill and the rest of the staff at Fox made one of my least favorite experiences very pleasant.

Excellent Service!!

Dennis in the Service Department is awesome! I have spoken to him on the phone a few times and he is very kind and helpful. I could not have asked for a better experience while having a recall repair made to my car!

Great Service! Honest! There to help!

Always friends and always knowledgable. Always there to help. Very honest about recommendations. The service is top notch and they work with your schedule. Clean facilities and great customer lounge.

Great service manager

The service manager made everything right and could not have been nicer! Good service all around and short wait time.

Quick oil change and clean facility

Quick oil change and comfortable waiting room. This was an oil change only. No further service was needed. Nice facilities.

No hassle!

I was called when they find out what was wrong and given a quote. The price was within two dollars of that quote.Fast, friendly service....plus I was able to save money with a coupon that was mailed to me.

Superior sales and service.

Service, sales, and parts staff are friendly, helpful, knowledgeable, and genuinely care about my vehicle. Facilities are clean and comfortable. Always a great experience.

Greta service department

Warm friendly clean comfortable knowledgeable -atmosphere and staff. This is my third Outback and we also have a Tribeca - the experience has been great - purchasing and service follow up.

Excellent Service and staff

Quick service-responses to repairs, Friendly staff and technicians, and coffee...never get rid of the coffee.Facility is very clean and presentable. Carwash is always a nice freebe.

Happy with your service and our purchase

Jim VanOtteren was extremely courteous, helpful, and knowledgeable. The entire staff of Fox Subara was professional and eager to assist us. We appreciated the individual help we received from Jim VanOtteren regarding the features of our new vehicle. And thanks for the coffee!

Recall

Prompt service - what I thought was going to be an hour appointment, ended up only being about 10 to 15 minutes and the car had been washed when I got into it.

Knowledgable and friendly staff

On time - done when said it would be done. Easy in /out. Clean facility. Staff is friendly and knowledgeable

Good experience

Sales Reps and Financial Manager were efficient and coordinated activities effectively. The facilities were very clean. Repair area was spotless and in line with TPM principles.

Quick service

Got me in quick on short notice for a repair! Thank you! Very friendly and professional service. Clean and comfortable waiting area.

Great service, clean facilities

It was very smooth and everyone was courteous. The wait was not too long and the waiting room was clean.

Professional, efficient & good value service