Ford of Murfreesboro

Great dealership!

Brought my truck in for 30K service today and got to see the new Service Department and Sales floor. First impression...WOW, WOW, and WOW!1. The Service Department looks incredible, but looks don't get the job done. I notice a discernible difference in the departments attitude and how I was treated...which was excellent.2. The Service waiting area is HUGE and there is a playroom for kids, a large waiting area, an office area, food/snack bar, and you can watch your vehicle being serviced through a huge window looking out onto the work area.3. When I checked out instead of the $113 bill for service I expected, I paid $38. Seems I had some credits on my Ford Customer Care account which they applied for me. Always nice to pay less than you expect. Kimberly McMahan took exceptional care of me during this service visit and this is the fastest I have ever gotten my truck serviced here.When the 2017 F-150's start to come out I will give Ford of Murfreesboro another shot at keeping my business!

Feels like they are there for just me!

I love the personal interest the team takes in making sure all of my issues are resolved.

Great customer service

Great customer service . Keep it up .. thanks !!!

Awsome dealership

April Cromety, the finance department, and Billy in service are awsome. I have never had a better car buying experience. I would recommend the dealership to everyone.

Rick and Linda

my wife and I are very happy with the Service we received from JT with Ford of Murfreesboro. My one question at the moment is when will I hear about my having my truck coated/sealed?

Excellent dealership with Mustang expertise

Very professional, friendly and expert service. Would highly recommend.

Aaaaaaa

Fantastic! Thanks for the loaner and the driver who delivered my truck back to Brentwood.

Warranty Service

The emission pressure valve was replaced as explained. All is good!

Great Experience Wonderful Staff!

Purchased a 2016 Ford Mustang GT in August from FOM's beautiful new facility. Did not have the car I wanted on the lot but they went out of their way to get exactly what I asked for. Great buying experience from a knowledgeable staff that truly put the customer first....Jason Burke and Will Hockett came through for me!

Awesome Service area/Customer waiting room

Absolutely beautiful Service Department Customer waiting room, where you can see your vehicle being serviced in a pristine work area. A very relaxing experience overall. Because I only had the first oil change done, I did not provide a rating on quality of repairs.

Customer

Simply the best sales people you can find and they always look out you.

2017 Ford Escape

Thank you Garrett! You were an amazing salesman. I will be a returning customer.

Awesome Dealership. Buy from here!

Great experience. Very fast and did not have to sit around in the dealership waiting for everything to be completed.

New Truck purchase

The sales representative and financial person was very help full in the sale of my new truck.

Good work

Overall, it was a good experience. The facility was clean and they seems organized too.

Review Title

Excellent, good company, all my friends.!!! This call for 50 characters is ridiculous, I was doing fine until you spoiled it by not accepting my comments and now i'm wasting time with this added comment. I was temped to just add, 1 2 3 4 5 6 7 8 9 10 etc. to fill out the 50 characters. You must not have licked what I said, so now I don't do any more surveys.... And now you want a Title, more time wasted because I could not get it to submit!

Lincoln

Everything was great, I loved how Kim handled my requirements, she did a great job and has kept me satisfied

Excellent Work

Technicians have the necessary skill sets to complete all work successfully Good Job take pride in their work

Best Car Dealership in Murfreesboro

This dealer is a pleasure to work with best customer service I ever had all around. First sales found me a perfect car they were willing to search hundreds of dealerships for me. I was looking for a Mercedes but fell in love with the Lincoln. They got it from Texas for me. Service is great as well always bending over backwards to take care of me. Both April in sales and Kim in service are awesome to work with. Since you are willing to find me any car I want I will buy every car from you now. I appreciate good service and your dealership is the best I have ever been to. The Lincoln is a great car I appreciate the effort to get me the one I wanted.

Ford of Murfreesboro Delivers Great Service

I dropped in without an appointment. They took care of me right away and I was out the door in less than an hour. Great service and great people. I love the new facility.

Focus ST

2nd time I have taken my vehicle in for warranty work, only to have Ford reject the claim. Issue was clear and should have been covered, I guess customer satisfaction is not as important as it used to be

Great new building!

I noticed the engine didn't sound quite right on the way home. When I got home I checked and found the air filter cover was not screwed back down and loose. I corrected instead of returning to the dealer.

Very Happy With Ford

I recommend Ford of Murfreesboro every chance I get. I would like to acknowledge an outstanding Service Advisor, Kim McMahan. Her brand of customer service is far above other dealership's advisors that I've dealt with. I can say with complete candor that, while she's not the only reason I have my Escape serviced there, she is a very large part of it. I recommend Kim for any award that Ford sponsors. She should be considered for Employee of the Year. She has my vote.

Happy with Service

Roush warranty service was provided here. Very happy with the service. Would recommend. The dealership has been under construction for a very long time. Looks like they are doing they best they can. Thanks!

Service

Great! The staff was helpful and friendly. Would definitely recommend

Amazing service!

I really appreciate Billy Remington in the service center. He takes great care to make sure that I am always taken care of! I just really cannot brag on his service too much!

The Best Experience Every

We were purchasing a car for our 16 year old daughter and our salesperson John "Chico" Marable did an exceptional job. He included her in the conversation, took his time and showed her several vehicles, and treated her like an adult. It was refreshing to work with a salesperson who took the time to listen and worked hard to help us make the right decision for us.

My review

Excellent service and great new facility! I recommend this dealer above all.

Air in Tire. Tire sensor light was on.

great. Advised about condition of tire and added air.

Ford of Murfreesboro

We had a oil drain plug that that is a dealer only part. The crew went above and beyond to replace at no additional cost to us as the customers! Wow where else can a business be found these days. I will continue to do business with Ford of Murfreesboro and Quick Lanes!

The best service

Your service department got us in the next day and told us it would take about an hour. Couldn't be happier with your service. We were in and out in right at an hour. Thank you!

Poor customer service

The woman we had to deal with working in the service department was incredibly rude, from the moment we walked in the door 6+ months ago (back-ordered recall part) until we picked our car up today. When you spend that much money on something, you certainly should not be treated as an inconvenience.

Proud owner of 3 FORD'S

Appointment at 2:00 right in serviced and right our great service. Enjoyed looking the new place over. Thanks Lee

July 2026 Oil Changed

Service was quick and on time. Coffee was good. Music was a little loud for reading.

Tremendous service as always.

I find Ford of Murfreesboro to be very courteous and fast. I was in and out in less than an hour, and I used their free WIFI to get some work done while I waited. Thanks for your great service.

Good experience

Tried to talk about other issues I had with the car but the appointment was for replace air bag and that's all I received. Overall it was a good experience.

Good Experience!!!!

This a beautiful dealership!!! They make u feel like ur family. My sales person Mike Brunson was very intelligent about handling my need for what I was looking for in a car. I will always come back here to buy my next car. And u have one xxxx of a sales person in Mike. If I was the owner he would be getting a promotion or raise , that's how much that young man meant to me an my family!!!

Parts Advisor Carl Woosey

This advisor is not only very unprofessional but very disrespectful. He used profanity while at work in front of other Ford of Murfreesboro employees and even after pleading for him not to continue to disrespect me he continued to do so

Jontamion Forrest

Salesman Jontamion Forrest is awesome! He excels in every category! Looking for a car can be overwhelming Me. Forrest takes all the burden off and makes it quite fun as well.... At the end you end up what you are looking and more... He is great assest to the Ford company

Thanks Michael

I was very satisfied with my service the sales rep that helped me was very nice and kind and he took the time out to help me to find what I believe to be my dream car was everytime I come to Ford of Murfreesboro I always feel like am at home . Thanks Michael.B and Ford of Murfreesboro

Over all facualty

ON MY VISIT TO YOUR NEW FACULTY I WAS IMPRESSED WITH THE WHOLE EXPERIENCE. EVERYONE WAS REALLY NICE ESPECIALLY THE SALES PERSON CRISTA BRITTAIN. HAVE NOT MADE MY MIND UP YET.

Excellent Service that I can depend on

Service was excellent, as usual! The staff is prompt and efficient.

Best Dealership in Town

My experience with Ford of Murfreesboro Service Department as always the best. They always take care of any concerns that I have and give the best service ever. My Escape was on time when they told me when it was going to be ready and Kim always kept me updated with my service work. Would recommend Ford of Murfreesboro Service and Sales and Collision to everyone I see.

Great Place

Great Job. On time and ready to go. Thank you. Happy with my car.

Pleased as Punch

Kim was my assigned service rep and she was great! I dropped my Vehicle off at 2 PM and received a call at 4:30 PM to come pick up. She advised of me of closing time and the next days hours which was super helpful! Emily helped me when I came in and she took me back to the cashier. Great service and the car is in tip top shape. I will definitely be back for my next service soon.

Taurus

Car was diagnosed in a timely manner. Staff was very friendly and helpful. Shuttle service is nice to have.

great

y'all did a great job as always. coming back next to get a bug sheild installed.

Service department

I have had a good experience with the ford dealership but not with the service department. Most of the people are very rude and make you feel like you are a bother This time I got Emily and she was the best She was very knowledgeable and did exactly what she said she was going to do. She has definitely given me a different outlook on the place

Great Staff

Staff was really helpful. They were able to service my truck in the same day without an appointment.

Oil Change

This was just a routine oil change. Everything went smoothly.

Great service

The service is great . The associates are very awesome . Emily helps me a lot . I really appreciated her ... Thank you !!!

Best service advisor and services

Kayla is always a pleasure to have as a service advisor. She keeps me informed as to the progress of the services being performed. She gives great advise on the services needed and recommended as well as the services required to maintain the integrity of my vehicles. I purposely ask for Kayla when I schedule my service and if she's out, I wait until she returns, that's how much I enjoy her being the service advisor for me. On another note, I drive an extra 30 minutes just to have my vehicle serviced at FOM, even though I live closer to another dealership.

Great service

Kayla waso absolutely the best! I brought my truck in for an oil change at last minute as I had a last minute out of town trip scheduled and she was able to squeeze me in for the oil change. I've been there before and never got the same service as usually people would just wait around and not even acknowledge you. This time around Kayla came right out of office and asked "hi, what can we help you with?" Thanks Kayla for the awesome experience.

Excellent customer service

The staff was professional, and got our car done faster than we expected.

Kippie Wayman

I traded in my Ford edge 2013 for a ford edge 2016 I was very particular about the color and sunroof! The dealership found my car in Alabama with more options and I love it very much. My salesman Mike and finance man Will we're very courteous and helpful going above and beyond

Sales

Dominic is always treating me with the upmost respect and friendly service.

Truck purchase

2016 Ford F150 XL. Traded in a 2014 Ford Mustang convertible. Did not get what I wanted to trade in on the Mustang due to a recall. Too many trips back-and-forth with the sales manager negotiating.

Service

Excellent Service. Kim McMahan was friendly, helpful and very knowledgeable.

Really good overall experience

Gary (I believe his last name is Smith) did an excellent job in reviewing the details leading up to the purchase of the vehicle. Any options available that we might want or hadn't considered, the details of the pricing, making sure we were getting the financing terms we wanted... he covered it all. He was very friendly and did not throttle on extra undue pressure (like a stereotypical car salesperson would). It's a huge purchase, and he took the time to make sure we understood the details and how they would effect the price of the car... well done and appreciated.We originally had an appointment with Chico, who had an unexpected visit from another customer, and thus couldn't meet us up front (Gary did). But he still took the time, once he came available, to go over additional orientation info for our new car after we'd finalized the purchase, as well as took personal ownership, making himself available in the future for additional needs or questions. Very much appreciated as well.Great job for Gary and Chico. If I had an opportunity for the dealership it would be for the gentleman who assisted us with the final paperwork. He was overly persistent in trying to sell us the vehicle coating (perma plate). In this case it actually worked out for the best (I had been declining it as unneeded, but larer realized that we're moving to a state where salt is going to be kicked up everywhere in winter, and we needed it after all), but had we really not needed it and he persisted further, we might have changed our minds on our car purchase. In all other aspects though, that gentleman did a very good job in helping us get the paperwork done for our car and covering our remaining questions.The perma plate pressure really was the only negative thing with the whole process, and we overall had a great experience with our car purchase and would recommend Ford of Murfreesboro to others. Again thanks to Gary and Chico for making it as easy and stress free as buying a car can be, and thanks for listening to my feedback.

Good all the way around

Staff is always courteous and attentive. They take care of my 2013 Ford Taurus like it was their own. Good stuff!!!

Great service in the service department

I have had this same problem for a couple of years now and had seen other places to try to identify the problem. It was a problem that got louder as the temperature outside got hotter. Because of this I had had no identification of the problem, just a good guess. When I brought it back to the place I bought it, it was given a diagnostic test the same day and within hours the problem was identified and fixed. I am VERY, VERY satisfied!

Great Dealership

I came in for a routine service and was very surprised when I was told they had repaired a tire puncture and that there was no charge for the repair.

Oil Change and checkup

Kim took very good care of me. The chairs in the waiting area are very uncomfortable, but I am sure new ones will be in the new building.

Great service

Great service! They completed the service as expected!

Meet my needs.

For several years now I have been a regular. I will see you again. Thanks for the courteous care.

Wonderful

My experience has been wonderful every time I've been at Ford of Murfreesboro.

Great Service

I bought my truck at the Murfreesboro Ford dealership in 2001, and have always had it serviced at Quicklane,with the exception of a couple of oil changes, and service to the clutch and drive belt at the dealer service department. I have always received friendly, helpful service and advice from the staff. And the work has always been to my satisfaction. Keep up the good work.

105,000 mile checkup

Kayla did very well. I was taking a long trip and she ensured everything was good and safe. However the management did not tell me about the trouble with Marquis' that requires axle work. I do not appreciate that I was not informed or advised to have this problem addressed, and know of other owners who have had the same issue with you.

Quick service

They did a great job changing my oil. Got me in and out quickly.

Awesome Service

The service was awesome. I need transportation to my home and work while my car was in the shop over night. A car was provided by Ford. It didn't cost me anything! I was so grateful for this service. My car is running beautifully! Thanks for great service and wonder hospitality.Cheryl Whitfield

Love my ford

Everyone is always eager to helpGreat people work at this site

Great Services

each time is a great experience. I really love this place and the great customer services

Great service great dealer

The staff is very knowledgeable about products and services, service was done on time as scheduled and in a timely manner. Will continue to use ford or Murfreesboro for all my service needs.

Great service on tired iron.

With 112,000 miles, I expected my Lincoln to need more work; however, the service writer did an honest job, and I got off light. I am happy with both the dealership service department and my car.

Great service experience.

It was a pleasure dealing with your staff. They were very helpful.

Service Dept

When I bought my car the owner went beyond what he needed to do to make me happy. This made a good impression and is the reason I decided to always return for service. Service Dept is great. Kayla is the best!

Great place to buy a car/truck

We have purchased five vehicles from Ford of Murfreesboro. They have always gone above and beyond to make sure that our experience was a good one and that we are completely satisfied. I have recommended them many times and will continue to do so.

owner

very good 100% always helpful getting me in and out on a timely matter

F150 Truck

Kim McMahan made sure the repairs and service ( Maintenance ) was done as quoted. Kim kept me updated on repairs and worked that was needed.

Awesome Service

Kayla Knight was awesome. She took care of us and delivered as promised. Service technician was awesome too. Very thoughtful and polite.

Great place to buy a vehicle

This was my 3rd vehicle purchase from Ford of Murfreesboro, so obviously they're doing something right!! Sales people are knowledgeable, friendly and courteous! My 1st purchase was a 2003 Ford Explorer Sport Track and I kept it until last year when I got my F-150. Gave my Sport Track to my stepson and it's still going strong with over 250,000 miles - so obviously Ford makes a great vehicle - never had any problems with it!!! Give them a try - you won't regret it!!!!

Very helpful

Alex was very helpful and kind when I my car was towed in.

Solid experience

Was solid, after a lil negotiation, Jayme Dillon came thru again for me, purchased a Roush F-150 2 years ago. We both were happy with the deal

Oil change

It was fast, friendly and easy. James in the service Dept was awesome.

Miss.

I purchased a 2016 Escape, I love the vehicle. The staff and my sales person was very helpful and worked with me to get me into the vehicle I wanted. I didn't use the restroom, but my son said the restroom needed to be more tidy, but it was late in the day.

Friendly informative staff

Your staff was very friendly and informative. I had several questions about my new F-150, since this was its first service. They answered all my questions, and got me out in short tine. Good job!

New Explorer XLT

Enjoyed working with Chico. We got the car my wife wanted at a great deal.

Great service

I had a issue and I did a drive in with no appointment and I was taken care of the same day very happy.

Great job!

Very helpful! Proactive in solving issues. Kim is awesome! Look forward to new facility.

Great service

Service adviser very professional and knowledgeable

GT350

Jaime was great. Was not impressed that it took what it took to get there and very displeased with the dealership in NM over the purchase of the Roush. But thank you to the team for stepping up and getting this done

Routine service

My service experience was excellent. The staff was very helpful and courteous.

Good Deals

Gary Smith gave me a great deal on my trade towards a new Fusion. Thanks!

Very Great service

Great Service Department and the Lady I had was very, very great. She explained everything very, very well and made sure I was ok with everything that was done.

Wonderful experience!

I recently purchased a 2015 Ford Escape from Ford of Murfreesboro. It was such a pleasant experience. Ryan Greatrex and Julia McClure made the process smooth and fast. They were knowledgeable about the vehicles, understood my wants and needs, and delivered! I'm very happy with the results! I will definitely do business with them again.

Excellent Service!!

We bought a new car last week and Zack/Gavin were are Sales Associates. The dealership stayed open beyond their normal hours of operation to accommodate our work schedules. The Finance Team (Chris) went above our expectations to find any options for the lowest A.P.R. The Sales Managers (Antwon & Art) made contacts to various lenders to help as well as dealing with our personal Credit Union. I recommend this dealership as I am a business critic and analyze Quality Service which this place exceeded... Dr. Ross

Great place to buy a car!

Didn't not plan to buy a car when I went in, but I was offered a great deal I couldn't pass up! I am happy with my purchase!

Drive4UR Fundraiser - Stewarts Creek HS Track Team

I had the opportunity to drive a new Ford Escape for the fundraiser. The representatives helping with the fundraiser were professional and friendly. It was a pleasant experience and will factor into my decision when I am ready to buy my next vehicle.

2015 Explorer

Had the car my wife wanted and buying process was easy. Very friendly and helpful folks. Will return to visit when the new building is complete.

Service department

The service department was very helpful and efficient.

Mustang GT w/ Performance Package =D

Ford of Murfreesboro has an EXCELLENT staff and an even better product. I couldn't be happier with my 2016 Stang and trust me, it's a real head turner. Go take a test drive today, you will NOT be disappointed. If there are ever any problems at all they go ABOVE AND BEYOND to make sure that you are taken care of.

Good Experience

I attended a test drive event as a fundraiser for my school. I was very impressed with the friendliness and helpfulness of the Ford staff, and my test drive far exceeded my expectations. More than that, I love that they were so willing to help out our school! They are definitely a great part of our community.

Test Drive

Ford of Murfreesboro was conducting test drives at Stewarts Creek High School as a fundraiser for the track team. The experience was easy and fun. I test drove a Fusion, and I would buy one if I were in the market for a vehicle now.

Great Service!

This place is excellent! The owner is very hands on and helped make sure I got the car I wanted. Thank you!

Great service

I am very pleased with my experience at Ford of Murfreesboro. Salesman made sure I had the color I wanted and went above and beyond to make sure I was happy with the vehicle. Thank you guys! I love my 2016 Ford Escape.

Great Service; Friendly Staff

Service Staff was extremely friendly and work was done quickly.

Playing games if not outright dishonest

I was looking for a particular vehicle (a new base model Ford Fiesta S Hatchback with a manual transmission). I called the dealership and asked about it. They reported that they had that exact car, so I scheduled an appointment to come and drive it the following day. I showed up on the lot (having travelled from 40 minutes away) and the salesman told me that they didn't have a base model and had never had one, but did have the ST with the manual transmission (which is 6k more and loaded). I drove that vehicle, which was nice. I told the salesman that I wanted the S not the ST. He said - let me see what we can do and invited me and my teenage son into the showroom. At this point, the salesman and manager put on the pressure, even to the point of turning my teenage son into the conversation "Don't you really want the fancier car" and telling me literally "The S model is a dumb choice given your option to buy the ST at this price". Seriously? They just called me stupid in front of my teenager. They made NO EFFORT to find the vehicle I wanted at another dealer. It was a complete waste of my time and 80 miles out of my way!! We have a Ford dealer near me that has an ST on the lot. I didn't want that car!!!The only good thing was the lesson that it taught my teenager. "Dad", he said, "Is that why everyone thinks that car salesmen are all slimy?" Yes indeed! From the other reviews, looks like my experience was not unique!I left and went same day to the another dealer to drive the competitor Hyundai Accent. Similar story - They did not have the base model either, but found one in the region they could transfer. And most importantly - treated me with respect and courtesy. I purchased the vehicle from them that evening and took it home 2 days later. We are very happy with it and I have purchased several more vehicles from that competitor.

Great customer service and fast response.

I honestly was not expecting that quick of response to my concern. Tamara was great and as I mentioned before I thought everyone there is very friendly and I do see everyone is very customer oriented. I will definitely recommend you. Thank you.

Mr Randy Morris

Scott was very friendly and did a great job getting my car in and out.

Saved the day

They were so helpful! I drive 45 minutes to work in Murfreesboro everyday and my car started making a crazy noise on the way to work. I called them just praying they would be able to fix it that day. They were so friendly and helpful. They had a full schedule but worked mine in that day, they carried me to and from work, and the bill was very reasonable! I'll be returning for all my service needs

Mr. Amos

Longer then expected on getting me in and out. The tech. that worked on my car, talk a lot to his co-worker which delayed on the time I could have been in and out. Over all good job.

Great experience at Ford of Murfreesboro

Great vehicle service was outstanding will definitely come back

Awesome and Amazing

Each time we go to the Murfreesboro location; we are assisted by Kayla with extraordinary service. We will continue to go to Kayla and expecially FORD because of the care and reasonable quotes on items.

Great service.

Very impressed with the service I received on this occasion. Was kept informed of what was taking place in a timely manner. My vehicle was delivered back to me when it was promised with all the maintenance performed. Good Job.

Top notch service with a friendly attitude.

I have owned both Ford and Chevy vehicles, new and used. I have never had an issue with getting my vehicles serviced or getting warranty work done. Staff and employees are knowledgeable, courteous and go the extra mile to make sure you're a happy customer.

Gary Smith is great

Gary is a true professional, excellent, super nice, didnt seem like he was out to get you like some salesmen do. It couldnt have gone smoother and he also did everything he could to make sure i got to take the truck home

AwesomeSauce

Just so happen to be driving through murfreesboro looking for my future truck to run my landscaping business with and Gary walked up to me while i was driving through the lot. Told him what I wanted and he said he would call me. Yall had just so happen to have exactly what i was looking for that was supposed to go to auction and it just so happen to still be there. i couldnt be more happy. Upon driving the truck home the previous owner has every maintenance record ever done to the truck so that helped me out a little with worrying about it being a 6.0.. the truck has been so well taken care of an i couldnt have found a better truck at a better place to buy it. Thank you

Great sales crew

I purchased a 2016 F350 from Chico. It is always a pleasure doing business with him. He works hard to find the vehicle that you are looking for. Chuck also find the quickest and most accommodating way to get your vehicle to you in a timely manner. Will was very laid back and very helpful when I got to the financial department.All around good buying experience, which is why I keep coming back.

Good facilities

Had a 2pm appointment but had to wait approximately 20 min. to get in, otherwise everything went ok. Oil change and tire rotation, the works.

Great service

I purchased a 2016 Ruby Red Ford Escape on Sunday 12-27-2015 from April. She was great. Very helpful and accommodating. I am totally in love with my new ride.

Great Service at FORD

I can honestly say I have alway had a great experience here. I have own different makes and brand of cars and trucks, but I do not receive the same type of service. And it does make a difference.

Buyer

Gary was very helpful in advising us on selecting a car that would suit our needs and budget. We selected a 2016 Ford Escape. Everyone involved in the purchase was amiable and helpful. We felt comfortable working with them. Even people not involved with our purchase were very friendly.We are very happy riding in our new car!Thank you very much to all.

Perfect experience!

Honestly, a perfect experience. I was treated like a family member. Emily Reynolds is my service advisor and she is by far the best. She is extremely knowledgeable, calming, and confident. She took the extra time to reassure me and seemed to really care about me and my 2013 Roush Mustang. I can testify that she did everything and more to make my experience perfect. I can't say enough about her going the extra mile. George, the manager there is awesome as well. You can tell that he truly cares about his customers and he hires a great staff. Both Emily and George are absolute class acts. I now consider them friends. Thank you so much for everything. If consumers are looking for a great vehicle and exceptional service go to Ford of Murfreesboro and see for yourself. You will have the same experience as me.

Great service

Polite and professional service department kept us well informed on the status of our Ford Escape while trouble shooting brake issues.

Great service in less than 30 minutes

I truly appreciated the quick and professional service I received at your quick lane. Your staff exceeded my expectations by completing the work on my car in under 30 minutes.

Perfect experience!

Honestly, a perfect experience. I was treated like a family member. Emily Reynolds is my service advisor and she is by far the best. She is extremely knowledgeable, calming, and confident. She took the extra time to reassure me and seemed to really care about me and my 2013 Roush Mustang. I can testify that she did everything and more to make my experience perfect. I can't say enough about her going the extra mile. George, the manager there is awesome as well. You can tell that he truly cares about his customers and he hires a great staff. Both Emily and George are absolute class acts. I now consider them friends. Thank you so much for everything. If consumers are looking for a great vehicle and exceptional service go to Ford of Murfreesboro and see for yourself. You will have the same experience as me.

Great customer service

My Ford Explorer required regular maintenance and to address recall issues. Emily greeted me immediately upon my arrival. The service issues required about 2 hours of work. Emily remained engaging, and she kept me apprised of the time schedule, without being overbearing. All the time, she appeared to be providing the same level of service to her other clientele.

Excellent service

I purchased a 2016 Ford Escape. My experience was very comfortable and stress free. The employees were very courteous and helpful. Ryan and Julia were very helpful in explaining the paperwork process and the operation of my new vehicle. Looking forward to the new relationships formed with the dealership.

Average

Waited awhile for someone to acknowledge me when I walked in even though 3 different associates looked right at me and walked by. Other than that, service was good.

Great Service even with Construction

I always have a good experience with the service department. Everyone is always friendly and pleasant. Kim has always been very helpful and and knowledgeable.

Excellent Service

Appt. was handled as scheduled. I was told it would take about an hour so I went across the street for breakfast to pass time. When I returned the service on my Fusion was complete. The staff was very helpful and I am happy to be a customer of Ford of Murfreesboro. The Fusion is my famalies 4th Ford purchase and we are very satisfied with the vehicles purchased and service we receive.

Great service

Fast friendly service! kim did an excellent job! Great job!

Great Service

Received good fast service. Kayla was very helpful in the service dept.

Great service, Lots of Construction

Very fast and efficient. Verified work and they did a great job.A lot of construction going on in area.

Great customer service

Ryan was great to work with throughout the entire process. He was extremely professional and did everything he said he would do in the timeframe he said it would done. As a car buyer, I could not have asked for anything more.

Simply the Best!

To date, I've purchased two cars and my wife has purchased one. We're in! Thanks

Ford Of Murfreesboro

Great sales staff at this dealer. No pressure sales and these guys work to get you the best deal and financing available. Totally relaxed atmosphere and they focus on the customers needs and work to get you the vehicle you need. I was shopping for a used truck and when the salesman showed me the savings of buying a new truck with full warranty and the thousands of dollars saved in comparison to the used trucks that were available, well I then knew there was no need to look any further and that I had come to right place to purchase a new ford F-150.

Super Friendly Staff

Very Friendly staff. They went out of their way to make sure they got me the best deal possible. I love my new ford and wouldn't think of buying it anywhere else. I honestly felt like I was dealing with family.

Service department is clueless!!!!

Taken car in again which is the 6th time for the same problem!! Only to hear that it may be sometime in September to have someone look at the vehicle. My conversation with Ford Corporate stated the same level of frustration they have with this group at Ford of Murfreesboro. We would feel better if they would just fix the car or tell us that they don't have a clue what to do. In turn, direct us to another dealership that is competent. Ford is proving to be "Fix Or Repair Daily"!!!

New truck

Had the best experience buying a new vehicle Jennifer Hughes salesperson was the best person to deal great customer service willing to go the extra miles to help with paperwork and just a great person to work with ford of Murfreesboro should be please to have this person on there staff

DOES NOT CARE AFTER THE SALE!!!!!!

worst customer service we dealt with. Would not buy from them ever and this experience would extend to a Ford product. My daughter's first purchase and continued problems with a clutch that has been in their shop 4+ times with same response of clutch recall and on back order. Replaced the clutch and same problem...apparently not the "new and improved" clutch to solve the issue. Last night car would not get above 25mph on I-24 from Nashville to Murfreesboro. Very nerve racking for my daughter trying to get home! Took to FoB next morning with same excuse and told not an issue/safe to drive! Are you kidding me???? This is my daughter's first purchase and we are heartbroken over this entire experience for her. This Ford of Murfreesboro group does not care!!! Only care about the sale and will dismiss you when a problem occurs. If i could give them 5 negative stars i would.. DO NOT BUY FROM THIS DEALERSHIP if you expect service after the sale and people that care about customers.

I love my new car!

Ford of Murfreesboro treated me better than all of the lots I visited. I was truly impressed with the dedication to helping me find exactly what I wanted and all the quick response I received from the team. As a woman, it is a daunting task to buy a new car. This purchase was for my personal vehicle and most salesmen I encountered at other car dealers wouldn't even talk to me-only my husband. Ford never treated me like a "girl." That speaks volumes to their customer service policy. I'm in love with my new car and I have Ford of Murfreesboro to thank! Ryan Greatrex, Julia McClure, Garrett Mayfield, and of course, David Lee, really all went above and beyond my expectations! Thank you all.

a lot of miscommunication, but friendly service.

Ordered the ambient kit for my 2013 fusion se. Was told it was one price then the next was told a different price. I work Monday-Friday 8-5 and the only time I had to get it done was on the weekend.They don't have a mechanic who can work on it on the weekend so I had to do it on the weekday. It's extremely inconvenient, but they provided me a rental car so that I could go to work.They were very nice, but they could maybe try to accommodate the customer a little bit more with their hours.Unfortunately most people work the same shift as I do, so that would be my only complaint. All in all, they were helpful and apologetic, I would recommend this place.

Policy Of Not Returning Phone Calls?

I drove from over two hours away to purchase a Ford Certified 2013 Mustang GT on Jan 31st, 2013. I had it one week and it went to the local dealer for a vibration problem. I have requested a buy back from Ford due to them still not having it fixed 72 days later. In that time, I have spoken to Chico in sales, Terry Kidd that is the used car manager, Kayla in service, and Will and Steve in finance for various issues in the process, most recently dealing with refunding my aftermarket warranty purchased at the same time as the vehicle. Each of these people talked a big game, but the only one who has done exactly what he said he would was Chico. The rest of these folks have flat out refused to call me back or honor doing what they said they would do. I would never do business with this dealership again as they will bend over backwards for the sale, but treat you like you have a communicable disease when you need a problem addressed after the sale.

Greedy

David Tibbs and Will in finance will tell you anything to sale a car. With 12,000 customers of mine served annually the word is getting out, I cant even get a manager to return my call, but I get sent a box of cookies my kids wont even eat? Very unsatisfied, never again will I return to this dealership as I doubt I would even get a proper oil change since I got a negative mark on my credit for them not holding up their side of the contract.

Great experience

I may not have been the biggest spender there the day I bought my vehicle, but I was certainly treated like I was. They listened to my wants and concerns and did their best to find what I was looking for in form, function and price range. I was very impressed. I don't buy vehicles often, but you can bet when I buy my next one, they will be the place I visit.

Personable, professional --- a well-tuned machine

Jennifer Hughes was a remarkable sales rep! She made us feel welcome and was patient with us at every point in the visit. She, as well as Joe Blevins and Steve Wilson, were such a "winning combination". They truly worked as a team to make our visit pleasant and done in an orderly fashion. These people know their product and how to "fit" the right vehicle to the right owner. Their knowledge and personable attitudes made the process a pleasure. This is our second new vehicle this year and we recommend Ford of Murfreesboro to all our friends and family!! We will definitely keep coming back! Keep-up the good work, folks....don't change a thing!! JC and Pat Young, McMinnville, TN (proud owners of 2015 F-150 Crew Cab and 2015 Explorer XLT)

Ford of Murfreesboro - Friends and Family

We have purchased several cars over the years at Ford of Murfreesboro. The reason we come back time and time again is because of the friends we've made over the years like Charles Bobo and Chico Marable. They are furthest thing from a pushy salesman. They honestly and earnestly help you figure out which vehicle is best for you and help you find a way to make it work. Our family has purchased at least 5 vehicles from this dealership and will buy our next from them too. We recommend them to anyone looking to make a vehicle purchase because we know you won't be disappointed. They will treat you so many ways, you are bound to like one of them. They are like having friends and family at the dealership. These are really good people!

Great experience

My daughter just bought her first car at Ford of Murfreesboro. Everything went smoothly, and she got exactly what she wanted at a great price. Thanks to everyone for making this a stress free process.

Excellent Buying Experience!

Excellent buying experience! I highly recommend Charles Bobo Sales Consultant when looking for a New Ford auto! I was treated fairly and honestly during my purchase. A great car at a great value! Special thanks to Antwan Davis Sales Manager for a Great Deal on my 2015 Ford Fusion!

wont buy another one

My second truck, but won't buy another one, I have sent friends to this dealership in the past but I don't think I will anymore

Russell Burnett owner Burnett Enterprises Inc.

this is my family 5th vehicle from this dealer ship and all of the experiences have been excellent

Boyce Poston

I would recommend anyone who is looking for a vehicle to contact Boyce Poston. He is calm and will not pressure you into making a emotional decision about your purchase. If you are looking to a smooth, stress free experience contact Boyce Poston.

2015 Ford Fusion

I had a great buying experience at Ford of Mboro. It was fast and they answered all my questions. I was shopping for a used car but they were able to help me finance a brand new car. Thanks guys!!!!

2012 F-150

Boyce found me exactly what I was looking for in a used four wheel drive ecoboost F-150. he made my decision easy. I would definitely recommend him and the ford of Murfreesboro team.

Ford F150

Bought my first 2014 F 150 Tuscany from Jayme and Michael at Ford of Murfreesboro. They were a pleasure to do business with, and I was very pleased with the overall experience. Jayme went out of his way to make sure I was satisfied with the truck, and even went to my house with the truck to make sure it fit in the garage. Since I picked it up in the rain, he told me to come back on a sunny day for a detail job. I would recommend this dealership to anyone interested in a new or used car purchase. Thanks for all your help, I love the new truck.

Great Service, Antwan is wonderful!

We were looking to purchase a truck and our work schedules are very hectic. I viewed the vehicle online and after setting up an appointment with Antwan Davis I went to M'boro to drive the vehicle. I was up front with Antwan about how much we would pay for the vehicle and also about my tight schedule. He had the vehicle waiting for a test drive when I arrived. Once the test drive was complete he answered my questions and I called my Credit Union right away to get the financing set up. Ford of Murfreesboro does have financing options available however there was no problem with me using my Credit Union. I made a call, they faxed over the needed paperwork and they were great to let my husband come and pick the truck up the next morning due to our work schedules. I highly recommend Ford of Murfreesboro and I highly recommend Antwan Davis, if you call and he is not in leave a message for him...it is worth the wait because his customer service is fantastic!

Great car buying eaperience

I recently traded my 2013 Ford Escape in for a 2015 Escape. From the time I arrived at the dealership till The transaction was completed, I was treated with courtesy and respect. I have never had an easier time buying a new car, the salesman Charles, the Sales Manager, and the Finance Manager where all extremely helpful in completing the transaction. Thanks to all who made this possible, especially Charles who understood what I wanted and strived to make it happen.

Excellent personal services

The buying experience with Westley Martinez was very positive. Mr. Martinez found the exact vehicle requested. His no pressure sales technique was pleasant and refreshing. I would highly recommend Wesley and the Ford or Murfreesboro team to anyone interested in purchasing a vehicle. Sincerely, D. Siverly

Great Service!

I would like to thank all at Ford of Murfreesboro and especially Jayme Dillon for making the purchase of my daughter's new car an easy and convenient experience. I appreciate all the time and effort Jayme put into making sure we were satisfied and comfortable with the entire process. We appreciate his patience and knowledge in explaining all of the features the car had to offer. I will certainly recommend him and the dealership for any car purchases. Thanks!

Louis is AWESOME!!

On Friday Louis helped my daughter with her 1st vehicle purchase. There was no pressure and he made sure she was comfortable with the vehicle,terms,etc. I was so impressed that my husband and I came back the next Day (Valentines) and purchased a new F150. I received the same detail to attention that my daughter did. This was our family's first experience with Ford of Murfreesboro and they have won us over!! It was an AWESOME experience.

Good experience from beginning to end!!!

We moved to Murfreesboro in 2009 from OH, driving a new 2009 Escape. Each time it needed servicing, we took it to Ford of Murfreesboro so, when we were ready to trade it in, that's where we went, getting a 2012 Explorer. That was a good experience so we didn't hesitate going there for another new car. Decided to go back to an Escape (our third)! Jayme Dillon was the young man who answered our inquiry on line and the one who took care of us yesterday. From the start we told him what we wanted and what our payments would have to be! He, as well as the others, took very good care of us. We would highly recommend Ford of Murfreesboro and Jayme Dillon!

First Ford truck purchase

I have never before owned a Ford truck and only one car (57 years ago). I stopped to look around and met Charles Bobo. We soon found that our fathers were friends and Charles knew of my father. He kindly showed me around and spent some time with me. A few days later I returned and had decided to check into a Ford further. Soon I was the owner of a great truck and I remain pleased with the truck and with the sales personnel and the dealership. I must admit that I also drooled over a Mustang in the showroom as well. I am enjoying the truck and feel I have made a new friend in Charles.

Traveled from Lebanon and Glad I did

I would first like to thank Antwon Davis for filling in for Jennifer Hughes on my new car buying experience. Jennifer was extremely kind and professional in getting me to visit the dealership to see if it was as good as she had said. Well it was. Jennifer had some personal issues she had to tend to, but Antwon stepped right into to help answer any questions that I had. He was very knowledgeable about the vehicle that I was wanting to purchase, which was a Ford Fusion. He knew the difference between the models, the SE, the Titanium, the Hybrid, ect. Jennifer had a car waiting that we had spoke about the day before. Perfect fit, right model, right color, right interior, the right price. Antwon made the experience a true pleasure. I thank you both for making this the best car buying experience that I have had.

Great sales team

I came to your dealership looking for particular vehicle. Westley Martinez met me in the parking lot and ask he could assist me. You did not have the vehicle I was looking for in stock. Westley asked me to wait while he checked with Neil Harris about inventory at another location. Neil approached me and stated you had a 2008 F150 that I should look at before I went home. After looking at the vehicle, I purchased it and my experience was very positive. Neil and Westley were very professional in the way they handled the sale. Thanks, Charles Curtiss

Easy buying experience

Found the car i was interested in on web site and called maid the deal over the phone and went the same week and purchased it. Will look at there dealership again on next car purchase. Only complaint was the detail shop wasn't the best in the world.

Great experience!

I just bought a 2014 F-150 on Jan 30 2015. The buying experience was AWESOME!!! From the initial test drive to the actual purchase, every aspect was easy and felt no pressure at all. I had a ton of questions and concerns and the staff was patient and answered all of my questions. As anybody knows, car buying can be a stressful time but the staff at Ford of Murfreesboro made it great. This was my second time doing business with them in the past 4 years and each time was the same. All of my future car buying for me and my family will be with them.

Salesman listened to what we wanted in a vehicle!

My husband and I had taken our 2007 Crown Victoria in for service and had talked about the possibility of trading it in for a newer vehicle. We had time to look around the lot before the sales team arrived and find a few things we were interested in. Our Service Advisor (Brad) took us over to the sales department and introduced us to Wes Martinez. Since I am looking to retire in about 5 years from the railroad I wanted something that would get me through to that time comfortably and safely. Thank you to Wes and the team at Ford of Murfreesboro, for making this car buying experience the best one ever! You really listened to what we were interested in for a vehicle and made sure we were comfortable with the purchase of our 2013 Ford Edge SEL! An extra special thank you Wes for your service to our country. We appreciate our Servicemen and women!

Awesome experience

I purchased a 2015 Deep Impact Blue Taurus with Charcoal Black Cloth interior. I love the smooth ride. I wanted a larger sedan for comfort. This is the one, Jayme Dillon was an excellent sales person. I enjoyed my experience. Thanks again for the ride. Jan Spaeth

Great Experience!

I went with my 87 year old dad to look at a 2014 Edge.He wanted to trade in his F-150 truck ,for the Edge. I had done my homework and knew how much difference I wanted to pay on the trade in. We were met by Joe Blevins.He showed the car and let my dad test drive it. Joe was professional in every way and answered all our questions.Joe got us the deal we wanted at the price I wanted to pay. This was a great buying experience and the easiest negotiation process I can recall.I hope to do more business in the future.

My experience

We were looking for a car to replace my explorer so I started to look on line and filled out some information. We decided to go to Ford of Murfreesboro to look at our options. We called Chico Marable and he reviewed our wants and started to show us the 2015 Escapes. We Took a coupl out for a test drive and decided to discuss our options. After a couple of day we called Chico back and he again showed us the current inventory. We decided on the color and the options we wanted and Chico and Nate (his associate) walked us through the process seamlessly. I would highly recommend this organization for the purchase of your next vehicle.

Clean facility crappy customer service and sales

Drove 6 hours to get here and was told we could make two different pmts for the down payment that was wrong ended up spending 4.5 hours in dealership for a deal the said would take 30 mins salesman we dept with was great managers were not great and seemed rude to us would never go back or recommend this place

Super Happy with service and automobile

We just purchased a 2015 Ford Fusion and love it! The staff at Ford of Murfreesboro made the process so easy. Our salesman, Mike Brunson, was outstanding and worked with us to get exactly what we needed within the parameters we discussed. The entire process, including the financing, was easy and trouble-free. Thanks so much, Ford of Murfreesboro.

One of my better car buying experiences

Overall great experience. They worked with me and did not pressure me at all. David was very helpful. The one thing I really liked was they showed me all the numbers up front and not just a payment. It really helps to see what kind of deal you are really getting. I will not deal with a dealership that will only show you a payment like the VW dealership down the street. I would highly recommend this dealership. If I could give one tip it would be more information about the vehicle from the salesman.

Excellent experience

Finally purchased the Mustang GT that I have been wanting for years. I was very nervous and really dreading the thought of buying a new car but I have to say that the experience was terrific. All of the staff was great but I had the pleasure of working with Chance Baker. He answered every question that I could possibly come up with and displayed amazing customer service. I highly recommend using this dealership. They truly make buying a care easy, hassle-free and enjoyable. Thank you!

Great Buying Experience

We just purchased a new mustang from Ford of Murfreesboro and wish to compliment Antwone and Jennifer on their excellent customer service. Both were so nice to deal with. They were knowledgeable and answered all my questions about the vehicle and when the dealership initially didn't have the exact model with the options We were looking for, they went out of their way to find it for us and made the deal happen at a fair price. We'll definitely be back!

Great Experience!

Just bought a new Ford Explorer from our friends at Ford Of Murfreesboro......and We love it! All the guys were great to work with. Austin Shewmaker is a very kind and conscientious young salesman. He really made us feel like he wanted to help us get the vehicle we wanted at a great price...and no pressure!

smooth transition

More than fair for my trade in. The only rush was the finance papers.. caught a few errors that were fixed. . Very happy. . John

Large Selection of Vehicles

They had the exact vehicle we wanted at a fair price. Most dealer web sites we visited only had a couple of the models we were interested in. Pretty much made the deal over the phone. We'll be back.

Fair and knowledgeable staff

We knew we wanted to purchase a Ford Escape and the staff at Ford of Murfreesboro made the process a pleasure and a relief. We also know that our purchase price was very good, not necessarily a rock bottom price, but we were given a good deal on our trade-in which had high mileage, so we were very satisfied with our experience.

Awesome Experience!

We had a great buying experience with Ford of Murfreesboro! Our salesmen were Joseph and Chico they worked as a team and helped each other be successful. They took the time to call me back numerous times and answered all of our questions. We got a new F150 and no one could beat the price or service. So far we have recommended them to 2 or 3 people. Thanks again.

No Follow up!

After buying my 2014 Edge from Chico at this dealership I called two days later to speak with the GM and left a message for a return phone call. That was over 2 weeks ago. I am completely dissatisfied with my experience here and wanted to share that since it was the 2nd car I bought from here in two years. Chico and his manager went behind my back and ran my credit with 4 additional banks after I asked them to only run my credit with Ford Credit only and Ford Credit financed my car at 1.9. Ford Murfreesboro has added 3 additional Hard Credit hits to my report behind my back for no reason affecting my credit report for the next two years. This is not customer service! My fourth new purchase since 2009. How could they ever even make it up to me! Problem is that they haven't even contacted me after I have made it clear that this was a very unpleasant experience.

Ford Of Murfreesboro

Thanks to Ford Of Murfreesboro I had a wonderful experience looking for the prefect vehicle for me & my family. The whole staff was nice, friendly, and respectfully. The financial side can always be difficult but Ford Of Murfreesboro made it painless. We are a two vehicle family home and next time we are in the market for another vehicle Ford Of Murfreesboro will be our first stop.

Fantastic buying process

This was our first time buying expierence here. Our sales person Kevin was so helpful. He guided us every step of the way. He was able to answer all our questions and did look out for our best interest. He found us exactly what we wanted and the process was so smooth. This is the first dealors hip we have been to that really cared about our needs. We did not feel pressured or rushed. All the employees that we came in contact with very friendly. It was like we were part of their family. We walked into the dealership not really knowing what we were going to be able to do. The time Kevin took with us was amazing. This by far is the best expierence we have ever had buying a vehicle. From the start to finish excellent. Anyone looking for a vehicle should really start here, you will love the expierence.

Thank you for your excellent service

I walked in not knowing that I would end up with the car I always wanted. Joe made it happened. His service was excellent and professional.

Salesmen review

Chanse was very professional, Very pleasant and nice manors. Would deal with him anytime. Thanks to him we got the deal we wanted.

Rushed into regret!

Dealership only cared to make sell no matter what they had to do. On 12/11/2014 I went to Ford Murfreesboro to look at trucks. I could not find one that fit all my needs and started looking at other vehicles. I found a 2014 Edge and I wanted the Edge Sport that Chico the Salesperson found in their inventory. He could not locate this particular car but showed me the Limited. Since he could not find the Sport I decided on the Limited. He rushed me inside and started the paperwork on the fly. I felt like he was rushing me through the whole process to just make a sell and move on. I am pretty aware of my credit info and asked Chico and his manager to ONLY run my credit with Ford Credit. I said this more than once. Two years ago I bought a mustang from them and they ran my credit and sent it out to probably 10 different banks. When it was my turn to go into the finance office with Steve I found out that they ran it with 4 or 5 other banks after I told Chico and his manager to ONLY run Credit with Ford. So disappointed in this whole purchase. I have bought 4 new cars since 2009 from Ford and this is unacceptable. If I could do it again I would have picked a different car.

Ford of Murfreesboro Is Top Notch!!!

Ford of Murfreesboro is probably the best buying experience I have ever had when buying a vehicle. When you get there, you HAVE to ask for Charles Bobo!!! This man truly takes the time to understand what you are looking for and will work relentlessly to get you the best deal he can. His sales approach is not pushy, but accommodating, and I have yet to ever feel "pressured" into buying a vehicle from Bobo! This perhaps explains why I have already purchased 2 vehicles from him within the past 18 months and will most likely be back within the next 18 months for vehicle #3!!! I ask for him by name every single time and will not step foot on the property unless I know he is there. Charles Bobo is truly first-class and a pleasure to do business with.

Great FIRST Buying Experience

This was the first time I have been able to buy a new car and finance it. I had a wonderful experience. The staff there responded to me in a timely manner and answered all the questions that I had. David and Ryan were awesome and made this an experience I won't forget. I would recommend this dealership to anyone and have shared my experience with my family and friends. I went and looked at a car and went home with it the same day. I love my fully loaded red ford fusion! Thanks to the team at Ford of Murfreesboro I was able to get the car I wanted, in the color I wanted, with the features I wanted at a great price! Thank you!

Great service very polite salesman