Ford of Montebello

customer service is the best

I purchased my car at Montebello because of the fantastic service department at Montebello. Raudel is one of the best there for every problem that comes up. They are 5 star always. This is my third ford purchase but first time at Montebello. I was not pleased by the sale itself and the many things that went awry. The service department however is excellent.

great service

totally happy no place better to get service done service and sales staff great

short and painless

We purchased a Ford F-150 with Eco-boost last month. Nizar helped make the experience as painless as possible. Let's face it, buying a car can be a miserable and time consuming experience. The team at Ford of Montebello were straight forward, kind, and made the experience so great that we will definitely purchase from them in the future.

Nizar helped the process move along quickly

I came in knew what I wanted had the paperwork done quickly. They were very attentive to what I wanted in a truck. Didn't try to sell me things I didn't truly needed. Very satisfied customer.

Car maintenance

Very satisfied with my service at ford!! Love the friendliness of the Employees there.

Thank you Kenny Kibanga

I've spent a lot of time car shopping and it wasn't until I went to Ford of Montebello that I actually felt I could buy a car and not get ripped off! Thank you Kenny Kibanga for taking the time and having the patience to help me find the perfect car with all the specs I requested!! You have truly gone above and beyond!!

A nightmare that wont end

Purchased a used vehicle that turned out to be faulty and not in good condition have not gotten any help from the service department or upper management. The vehicle broke down on us twice in one week. Dealership wont cancel my contract due to the vehicle not being in good condition. They sold us a lemon and they wont even address the situation. The only two people that have been in contact with us and have been helpful have been frank and Freddy. Dont purchase a used vehicle at this dealership

Great service dept ask for Miguel

The staff was very helpful. Miguel was very helpful and informative as always. He told me my service was about an hour to an hour and a half. The service department came in under an hour. I was very happy with my visit.Thank You very muchMel Rocha Jr.

Good service

Service advisor very knowledgeable and very informative

Great Customer Service

I leased a 2015 mustang, Saul (sales rep ) was very professional and did nothing but help me get where i wanted my payments to be.

Can Maintenance

Staff is friendly and helpful. They serviced my car without any problems.

Great

I went in to get an oil change and they attended me as soon as I got there! even tho I was late to my appointment, they helped me out the same day. It was fast and easy the person that helped me was able to explain what work he was going to do and it was explain very clear for no surprises or extra charge. He gave me an estimated time and it happens to be a lot faster service then expected. When I was ready to pay, they were able to find some credit I had in their system with no problem, I just needed to show them an email regarding the additional credit I had there. When waiting the chair were clean and the TV was at the right volume. They offered a ride from their shuttle, even tho my house is pretty far from this location. As well as coffee with everything else sugar, cups, straws, etc! I have been coming here since I got my car and they have been really helpful nothing to complain about. While waiting I was looking at the cars and I wasn't pushed into buying a car or upgrading my current one they answer all my questions I had if I would wanted to upgrade they even offer to test drive it. The whole facility was clean and organize from the sales floor the restroom, even the paperwork in the cash registers were organized. Ones I payed the provided me with the recipt and I was explain everything that was done to the car ones more and as well of the condition of the car I and in the future the would be able to help out with any repairs. It didn't take long to get my car from the pick up section and they protected my seats so they won't get dirty with plastic covers to prevent any oil and such to stain my car.

great service

Staff was very helpful. Just wish they had have me a better deal and lower car payment.

Great service

Awsome service expectations are always metAnd car is always washed with service

great service

It was a very nice experience as always nice facilities an clean dealer

great service

Miguel was great he took me in right away. Was very courteous and fast.

Great Job!

My service advisor Miguel is always so professional and helpful!!! Will always be back because of him!

Great service

2015 Mustang 5.0 Great service. Treated me and my husband with respect and took us seriously because we're a young couple. Every staff greated us very well. Saul thank you for taking our business. We greatly appreciate it.

Great service!

My repairs were handled by the service representative,Rudy. He was professional and personable: When I arrived, I waited by my car. When he saw me, he approached me right away and asked if I had been helped yet--he respected my time by processing my service request quickly. He called me when my vehicle was done.

Service

The service was great. I had my transmission fixed on my transit and it feels like it is running better than when it was new.

Love this Place!!

I love going to this dealership because everyone is friendly and they treat me like family!!! I will take my car here for the rest of my life!!!

good service, nice people

nice people, good service, every time when I get oil change, they always check all over my car, and make sure everything is ok. I would love to deal with this ford dealer again.

Quick, efficient service.

Nice staff. Quick service. Helped with setting me up with a rental car. Problem was fixed the same day.

Great service

I leased a 2015 ford Mustang.Kenny from Internet Sales assisted me and was very knowledgeable and met my needs. I will definitely tell all my family and friends to contact Kenny when purchasing their new vehicle.

Always Happy with Ford of Montebello

Like always for many years now I am very happy with the way I am treated by all depts there at Ford of Montebello

Excelente servicio

I am very happy because i hace a problem with my previos car and Ford of montebello deal with everything thank you

Car servicing due to low oil life

Michael was wonderful! Not only did he attend to my car needs but he was funny and very "PROFESSIONAL"! This is very important when dealing with people... He made my experience at Ford pleasurable. Keep up the great work Michael!!!

Best Service Adviser

I have been bringing my car to Ford of Montebello for a number of years now and Miguel is the best one there. He is always very friendly, knowledgeably, and always provides me with status on my vehicle.

Very Happy with Service

I purchased there last October a C-Max Hybrid and am very happy with my car. I did take it in for service. The radio did not want to turn off at all nor did it allow me to change stations. But I as assisted by Frank in service and he got my car fixed. I took a couple of days but Frank would call me everyday to keep me updated for which I am very grateful for. the Problem was fixed and am very very happy with the service and attention I received from Frank. Thank You

extremely satisfied customer

I purchase a 2015 Mustang my service was completely wonderful everybody in the staff were great I was completely satisfied with my purchase just pure excellence from this group of people they really do care for the customer's

Extraordinary service

Staff was great and took care of all our needs. thank you so much. we will be back soon.

I have no title

My salesman Saul was excellent in every way and would recommend him to all others.Thank him for me when you see him.Steve Aguilar

Emma Sabido - Customer

We were able to purchase 2 vehicles in one setting because your staff were very helpful, patient and very accommodating. They really helped us to be able to meet our needs. Pleasing personalities and clearly explained to us what we don't understand. Thanks to them. Ford Explorer is an excellent car which we were surprised with the new features and the navigation system which we really have no knowledge and also the phone connection. Now we can brag to our grandchildren what we have learned. The first time we used the aircon it came out to be a heater so we turn it off. We read the manual while we were driving and finally found the right instruction. What an experience.Ford Escape this is really a big surprise to us driving without a key??? and backing up is very helpful with the screen infront of us but being not use to it, we still look back to make sure we don't bump any thing. At this age of ours we are very happy that we were able to drive a modern cars with all the new gadgets. new electronic device. Thanks to the Ford manufacturers and mechanics. Our big question is "if something happens with the electronics can we get out of the car safe???To sum it all we are very happy to choose the right cars for us it was excellent as expected.Thanks again to the helpfulness of your staff.

Great customer services

Everyone at Montebello Ford deserves a huge thank you Speacially Miguel Gonzalez he always greet me with such a great attitude and friendly smile Everyone makes me feel like a valued customer. All work done so far has been outstanding from montebello Ford and we are very happy with the service.Each time we bring in one of the cars the work is complested in a reasonable length of time, the price is very good and we are thanked for doing business with montebello Ford. I will always do business with montebello Ford in the future as Montebello Ford makes me feel special for doing business with them. Don't change any of your business practices Speacially your num#1 advisor Miguel Gonzalez Your dealership is as close to perfect as any car dealership can get.

Great service

Very friendly always willing to help me with any problem or questions I might have. Fast and Friendly service

Great services

Great services not too long of a wait for oil change and smog.

purchased a Ford Explorer

Purchased a Ford Explorer 2015,service was GREAT...staff we dealt with were awesome!

Happy wife & happy life

Well my wife & I where just going to Montebello Ford to buy a part tail light assembly for my old explore. She wanted to take a look at the new explores & Saul was there to help us, & he took his time to take us to the there wharehouse to show us more different fords explores makes & models, & well it turns out that the ford that we drove to the site was the one we purchase. Saul was a great sales man did not put any pressure on you to buy. He was straight forward & listen to what we had to say & afford.Thank you

Genuine deal

Bought a Ford Mustang 2015. The sales agent Ken was very supportive and straight forward. No tricks, no sales pitch.. Only business.

Exclusive Dealer

Again, I enjoy being a customer at Ford of Montebello. I am always treated with respect and the staff is very professional. I look forward to one day purchasing another Ford vehicle from Ford of Montebello.

great dealer

it was a pleasure to do business with ford of Montebello Rodrigo was very helpful and professional. the only thing the we didn't like was that the finance guy "SORRY WE FORGOT HIS NAME" was to pushy it made us feel a little uncomfortable and it took a long time we thought that was not very professional. but with that being said every one else was great we are very happy with the car and we certainly will go back THANK YOU.

Satisfied customer

I bought my second vehicle from Montebello Ford and will continue to service ny vehicles in the future.

Ken Kibanga is the best

Ken Kibanga makes car buying the best experience ever.

great car service watch tv or laptop work

always so attentive in service department they are the best.always honest and work is always correct. fast service or free ride home i live in whittier a ways away but always offer. A place to use your laptop and charge it at the same time. wifi comes on easily or someone to help.

Great buying experience

My experience with the staff was great. Staff are very professional and knowledgeable staff

Top Notch Car Buying Experience

Rigo was an amazing help. He went above and beyond to assist us during the process. It was one of the best car buying experiences we had...and we have gone to several dealerships looking. He was not pressure oriented and it was a wonderful experience all around. Even the Finance person was friendly and non pressuring.All around a wonderful experience!

Excellent customer service, Ask for Art!

I leased a 2015 Ford Fiesta hatchback and I had the pleasure of being helped by Art. He made the experience simple and made me a first time buyer feel very comfortable. I am so thankful to him and Sam with financing for staying way past closing time. I definitely recommend Ford of Montebello!

Recall and routine service

I purchased, and regularly service, my CMAX from Ford of Montebello. I am always satisfied with the extra care and excellent customer service. The quality of the work is always great.

BREAKE REPAIR

GREAT EXPERIANCE MIKE WAS VERY HELPFULL WILL DEFENELTY GO AGAIN !!

Great service and exceptional facilities

Miguel was outstanding. His concern and professionalism was amazing. I cannot say enough about his helpfulness. The maintenance on my vehicle was outstanding. Thank you.

Great service

Yes the dealership was very helpful and excellent, the car is brand new and with really good condition,

Ford Fusion

Thank you so much with working with us. I love my car

Daniel Garcia Dispatcher for XPO

I Was very pleased with all the cooperation and strength i felt with your sales representative Johnathan, and managers he sent to assist me in making my final decision to buy the C Max, i have and told my Family and Friends of your professionalism at Ford of Montebello...Thank you again for allowing me to be part of your Ford Family God Bless you all

Great customer service

Frank was excellent very informative and has very good communication skills

Excellent customer service !!!

I just Love my new 2015 Ford Explorer I just bought from Ford of Montebello, I was extremely satisfied with this dealership.., everyone there was so patient, helpful NO Preasure at all answered all questions we had regarding our new Ford Explorer we bought.., I would recommend this dealer to everyone.., I want to especially Thank our sales person Walter & Javier the nicest people you will ever meet... #1 in Customer Service let me add I am a returning customer drove 1hr 1/2 to purchase our new car...

Great Service

I was very pleased with the prompt service Montebello Ford provides. To have Saul, your sales guys helping is tremendous in the efforts you make to satisfy customers. I am very happy with my 2013 Hyundai Sonata.

Great Service

I purchased an awesome 2014 Ford F150 truck. My wife and I stop by Ford of Montebello just to see vehicles. The service was amazing. The manager was very helpful and knowledgeable. Over all a great experience.

Great service

Service is always good and timely. Even a walk in is welcomed

Ford of Montebello Customer Service - 2001 Windsta

They were ready to answer my question when it came to a situation regarding my brakes, even after the service was done.

great services

I took my 2011 ford fiesta for service. All the workers there were very friendly and welcoming. Everyone would help me out and direct me the right way.

Hippos

Friendly staff, shuttle service could be quicker. I hate surveys

Mr. Jose Saucedo

I liked the fact that. The dealer follow's up with my scheduled appointment. The estimated time for servicing my vehicle was accurate and the staff it's accommodating to my needs

Great facility

Edge 2012....Rudy is a very helpful with excellent customer service.

Great service and friendly staff.

I have always been treated with friendly staff and will continue tobring my car here for service.

Oil change

2014 focus. Oil change was done while waiting within time frame given.

Fantastic service

Excellent service as always, short wait time and helpful staff...especially Miguel Gonzalez

Great services wonderful staff

My grandmother, my mother and I were really impressed on how te staff treated us. They didn't rush us even though it was closing time. And helped us pay for a car in our price range! Thank you very much

great place for deals, and service

I have going to them for years. I know the owner very well and some of of there staff. They have always been a great way to get the car done, they know what they are doing. Miguel service writer is my main man to go to. Highly recommend ford of Montebello

Great customer service

Raudel Macias has been my service advisor for 10 plus years. Great guy great service all the time. Truck delivered on time always. Hope this helps.

Very good service

The customer service was exceptional, they let us know everything about the vehicle that we purched and very servicial .

greater service

I had a great experience been there, the service and the treatment was great. I will definitely recommend you to friends and family.

great service montebellp ford

great experince will tell everyone that is the place to to

Great service affordable prices.

Hi, my name is Ramon Gomez, took my Ford F150 for service, was pleased by the cordial and attentive service. Will definitely go back very soon.

Customer Centric Service Department

Staff was attentive, friendly and quick to research answers for us, we needed an axl replacement for our 2013 Ford Explorer.

Great

My experience was great. My service advisor was helpful and professional.

Great customer service

I like the great customer service. The cashiers can improve.

Good Service

I'm am taken care of very well each time I bring my car in for service. I own an Lincoln MKZ but have been bring my car into the FORD of Montebello Dealership for service for over almost three years now.

SERVICE

I did not purchase a vehicle but had your dealership perform the "Works" Vehicle Checkup. Your service was professional and exactly what I expected of a dealership of your stature.

A Very HAPPY Customer!

I have a Ford Focus 2014,when I can in for my 1st oil change I waited almost 4 hours with an appointment and nobody was able to explain what the delay was. I was reluctant to return even if I had purchased service with my car. I went in with no appointment and the service rep Mike was excellent! I was out in 1 hour 15 mins, I was amazed that he took his time to explain the service package I purchased for my car. I also work in Customer service and know that without our customers and their referrals we wouldn't survive. Mike was GREAT! I will be back and I'll go back to his wonderful service. I have referred other family members to ask for Mike when they go to Montebello Ford for their car service. Thank you!

Service is always polite and efficient

Service is always polite and efficient. Waiting room is clean. Denny's is next door. Coffee and snacks available in machines.

Friendly staff

Good experiment friendly staff made me feel warmth

Service Adivsor and Repairs

I have purchased Ford F150, Escape and a Explore Sports Track Truck.I have always take all my vehicle to get serviced at Ford of Montebello.Miguel is a great service advisor because is has a great personality, treats customer with respect and is always given us advised on what our cars needs. He is always making sure the customer is satisfied with the service and work they have done. If we have issue I can call him and with not hesitation he is very helpful.

great customer service

I have a scion xb 2004 . The service was great. The staff was very polite. They had great customer service . I always have a lot of questions once there done with my car service. What I love is that they answer every single one, and with great customer service. What I didnt like is that they took a long time in having my car ready, after I was told it would only take an hour. But besides that everything was great.

Great service

Every thing was awesome and people were very helpful.

Great customer service

As a continuous repeat customer I have come to expect a high level of service and attention from your dealership, which has kept me and my family coming back. Once again this level was met with our latest vehicle purchase. I believe we received a fair deal on both vehicles purchased, on our last visit, and will definitely recommend your dealership to family and friends.

Service at Ford of Montebello

I love the service from Miguel my service advisor. He is very attentive and never makes me feel I am a bother.

02/17/2015

Friendly staff. Very welcoming environment. Was pleasant experience negotiating vehicle price. This is the 2nd Ford vehicle I have purchased from Ford of Montebello, but the 6th Ford vehicle we have purchased. One thing you should improve on is shorten the time to purchase to under 2hrs. We were there more than 4hrs...

Great service and friendly staff.

As usual the service was great. This is a busy dealership, so try to arrive early. They have a shuttle service so you don't have to wait. The staff works together and really tries to accommodate everyone. I recently purchased a new vehicle here and decided to service my other ford vehicle that I purchased from a different dealership as well.

vice president

Great service. Service writer very helpful with suggestions.

great car buying experience

The buying experience was great.Saul really helped us out, made us feel comfortable and was very easy to talk to. I would buy again from Saul.

GOOD WORK THANK YOU,

THEY ARE VERY HELP FUEL TO ME AND I AM VERY HAPPY THAT THEY DID A GOOD JOB ON MY CAR THANKS FRANK C.

Very happy customer

I normally have my Focus serviced with you and I am, and always have been very happy with the service. Fast, friendly and effecient. Thank you!!!!Alice Villa

Awesome service

The service was excellent and very comfortable! I was very please how knowledgeable were the service technicians were! I was given a compcomplete summary of repairs and cost!

2015 Ford Explorer XLT

I purchased a 2015 Ford Explorer from Rodrigo Ruiz on January 28, 2015. He was vey helpful, courteous, and prompt when attending me. He actually found me a better vehicle than what I was expecting with a very reasonable price. Finance was also courteous and helpful when explaining numbers and I felt comfortable with the gentleman who attending me because he was not pushy, but rather explanatory with offers. I have been going to Ford of Montebello for almost 10 years to do service on other vehicles and staff has always been great, that is why I always continue to return. I am also happy to be able to purchase a vehicle from Ford of Montebello. I can now say I have bought a car, rather than just say I go to service. Thanks Ford of Montebello.

Satisfied Customer

I purchased a 2015 Ford Fusion and the service was great and the staff was even better. Very helpful and willing to do anything to make sure your a satisfied customer.

First Class Customer Service

I was very happy with the professional and courteous service provided by the salesperson. They provided us with various options that helped us in making our decision.

Great service, excellent staff!

I had an amazing experience with this dealership. I was helped by Art and he went above and beyond making sure I was well taken care of. He made sure to answer all my questions from the beginning, all the way to showing me all the features of my new car. He also followed with me after to make sure everything went well. I appreciate it. Christian also assisted me when I first went in and he was very helpful and knowledgable. Thank you guys!

outstanding service, and friendly staff.

The service was outstanding and friendly down to earth staff.

excellent service department

Met my needs in every way possible. Always going out of their way to help me. Mike did a great job in particular.

NEW CAR

I WAS GREAT. I HAVE SENT 4 FRIEND AND FAMILY MEMBER TO YOUR DEALERSHIP. I WOULD NOT GO ANY WHERE ELES.

left out

I been working hard on trying to get aproved been helped by 3 diferent people but non of them temm me what i need or how much dwn frustrating

Great service

Very satisfy with the service. I recommend to everyone.

GOOD DEALER.

GREAT SERVICE GUYS AND GOOD SERVICE....I WILL LET ALL MY FRIENDS TO COME HERE AND BUY OR SERVICE THE VEHICLES

Good service

Fast drop off at service department. And also a fast pick up.

Great servive

The service team is the best.-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Great service and professional staff

I purchased a 2012 Ford Expedition from Ford of Montebello. The overall experience has been great with this purchase. Recently I had brought the truck in to get an oil change. The Svc. Dept. Managers Raudelo & Michael I. are very professional & helpful. In general the staff at Ford of Montebello are great & really easy to work with. Ford of Montebello has a real positive atmosphere - & I am glad that I purchased my vehicle there!!Sincerely, Olumiji (Miji) Pitts

WATH TITLE

I DONT PURCHASE ANY VEHICLE BUT THE SERVICE WASS EXELENT AND THE STAFF VERY HELPFUL HES NAME IS RUDELL THANKS RUDELL YOU VERY KIND.

Everardo R. Guardado

I asked a question at the guys on the service and also the guys on the parts department and nobody answer my question

Repair service for my Flex

Only have one word for the staff and service "AWSOME".

very good service

I had my 2009 Focus serviced. everything use done to my satisfaction, from leaving for servie to haveing it ready when promised

FAST SERVICE!!!

IN AND OUT IN LESS THAN ONE HOUR!!!!wELL WORTH THE EARLY AM CHECK IN

Beat expectations

I took it in for service and am awaiting parts to arrive to finish the work.

grea servicet

great service will return again and again great advisor keep up the good work thanks to my service guy you guys are great

Perfect service!

I got one 2015 ford fusion. I am very satisfied with the good service and how they helped me with so much patience. I like everything and I think Walter is the best seller ever! Lol

Great service

GoodI am learning English right now I am unable to write more

Ms. Lopez

The customer service was great, but I felt that the repair took a long time. I check in at 8 am and pick up my car at 3:30pm

Experience

Great experience in & out quickly with competitive prices

Super Service in a timely manner!!!!!

Service Dept staff very helpful ---- Appreciate their getting the job done when they say it will be complete!!

Mary Uranga

I really like my 2014 Ford Explorer, the service was great for the exception that the wait time was a little long. All staff were very helpful and kind.

Customer service at Ford of Montebello

I have a 2009 ford F-150. Rudy was a great help,He explains everything and it seems, wants to help.This is the kind of help one would expect because our cars and trucks get us to work everyday and backs home to our families at night.Rudy get it, making my experience a great one. This makes me want to return to service my truck at your dealership

GREAT SERVICE

IT WAS A VERY GOOD EXPERIENCE AND IM GLAD THAT I MET NIZAR HE MADE MY SALE EXPERIENCE EXCITING

Family Service with a Smile

F150 2014, The service was wonderful. Staff was very attentive to my needs

Great communicators and awesome repair center

Service Advisor Miguel was awesome. Fixed the transmission on my 2014 Ford Focus, communicated flawlessly and made me very happy again to own a Ford.Ford of Montebello Rocks!

Service

Good. But wait a little longerYou required more than 50 word is the worse option.

Great service, great sale person

great sale person, very easy to talk to. no hidden price or fees

good services

The services are good, the guus are nice becouse they tell me what i have todo

Mrs. Trejo

no problem, I have a ford escape, while my escape was being serviced, I had breakfast, and went shopping.

Ford Awesome Service

It's been a year since I leased my Ford Explorer. I took my car for maintenance. The service department was prompt and friendly. Surprisingly, there was breakfast in the waiting room. My kids and I enjoyed the complementary breakfast sandwiches and drinks. The manager came out to say hello and to find out if we had any questions about the wait time. Nice. I am also glad that I purchased insurance because the maintenance was already covered. The free car wash is appreciated as well. It would be nice if the car was completely dry. Thank you.

Ford Fiesta 2015

I really enjoyed the wonderful customer service that was provided by all of the staff. Everyone was helpful and attentive. I was asked numerous times if I had been helped already and the overall service was great. Excellent team!!

Great service

The service was good..Miguel helped me and made sure my fusion was taken care of

Sold on Ford

Ford of Montebello is very professional and helpful.

Costumer

The only thing that I concerned a little is, that I was told that my car was going to be ready in an hour, but it took more than 2 hours.

Free Oil Change

Leased a 2014 Ford Escape SE Ecoboost, made an appointment for 9:00 am. I was attended to by Frank whom was very courteous. He told me it would be an hour to an hour and a half, and my car was ready in an hour and 15 minutes. Great service.

great service

I drive a2014 fusion, i am quite impressed with your customer service. The work was completed ahead of the time which i was told which never happens so yes i give you guys an A. Keep up the good work

Went beyond my expectations

I went in for an estimate on my driver door window that went out the day before. The estimate was provided, and the part was ordered; however, as part of the estimation, the technician put my window up and back in place, rather than leaving it down when I brought the car in. I was thankful that he replaced the window into its up position, for it had begun to rain at that time.

israel leon

the sales manager Kenny, he never said we can't do it always working to get the best deal

ALWAYS GREAT CAR SERVICE!! MONTEBELLO FORD

great service needed 4 new tires. your service person was very helpful .

Oil Change

They have excellent coustmer service and are very helpful

Highly Recommend this Place!!! awesome service!!!

From the beginning to the end you guys rock!!! best service at a ford dealership! if I ever get another car I am coming here first!

Great service

All around great buying experience sales staff was knowledgeable about the truck I wanted . Also I was givin Great customer service

Excellent customer service

I appreciate the good, honest, friendly service that Miguel from service always gives me. I have been a customer for over 12 years. Thank you to all the friendly faces that have come and gone.

Good dealer

I brought my Focus for problem with its transmission. i would like to thank the service tech who worked on my car. It is running better than ever. Everone at the dealership is friendly and helpful. I was also talking to rodrigo Ruiz about buying another new ford for my daughter. He was very helpful without being pushy. He is an excellent salesman. Overall I look forward to visiting montebello ford in the future.

Best local dealership!

Svc Advisor Miguel was courteous and friendly. From arrival through estimated job time to completion. My vehicle is very satisfied.

Great service...

We purchased Ford Escape. Thanks to nasar who helped us, he is a good service to us.

.satisfied

Satisfied with job that was performed on vehicle Staff was really helpful specially new manager

Customer

I made an appointment for an oil change, and the waiting time was very minimal. The service advisor "Miguel" was very helpful, professional and courteous". Thank you so much & Happy 2015!

Ford Edge

People are nice and very helpful. I love that they left bagels and water out for us customers.

Clean Facility, nice sales people

Saul was pleasant and helpful. Worked within my budget.

Great Service

All went well with my Purchase, I actually met the Owner that morning which gave me the confidence that I would be taken care of and I was. Sales Rep, was very helpful and courteous I have been a Customer of Ford of Montebello for Quite some time and will Continue to do so.

Professional environment/great customer service

Saul from Ford of MONTEBELLO was very helpful, professional, and great customer service skills, he made us feel right at home while purchasing the lease to own Ford Edge.

Good service and friendly staff

it was a good experience they got the car done before the time they said way before

Great Service

Kenny was very nice & they work with me on a great deal with my new car.

Great service

Excellent service, great repair shop, always answers my questions and attended to me quickly

LIFE IS GREAT

I PURCHASED A FORD FIESTA, THE SERVICE WAS GREAT AND THE STAFF WAS VERY HELPFUL...WE LOVE THE CAR(MY BABY GIRL)LOVES THE CAR.. THANK YOU

Quick and professional service and repairs

The service and personal are always the best-why go anywhere else!

Great Service to my 2014 Ford Fusion.

The service that I received this month of December and other times have been awesome. Customer service is always great, I would like to give a special thanks to Francisco Martinez, he is always helpful and always on top of his work with customers and completely respectful and polite. Francisco is always kind to return phone calls and or messages. I will continue to come to Ford of Montebello for services and to definitely purchase another car soon. By the way sorry for the late response. Thank You so much!

Best dealer in LA

I am very pleased with the service I receive at Ford of Montebello. A special thanks to Rudy for helping me with this service. I was a little worried because I usually deal with Frank for the service of my cars but he talked to Rudy and he was wonderful. Both of these guys go the extra mile to service their customers which I truly value. Thanks guys! You guys are awesome!

ford raptor

service was excellent, took my ford raptor for a tune up and people at service department were very helpful& nice. thank u ford

Great service, friendly people!

Miguel is an exceptional empolyee at your service center!

Great service

Miguel is always top notch. Great service. Always makes sure all the work and needs are done to our truck. Hands down your best advisor always.

GOOD WORK THANKS,

THEY VERY HELP FUEL AND THEY DID A GOOD JOB ON MY CAR, AND I AM VERY HAPPY THAT THEY FIX MY CAR THANKS FROM FRANK C.

Fantastic Service

Very polite and helpful...i would definitely recommend.

Great service

Keep up the great workFast serviceVery convenient

2015 Ford Mustang

Internet Sales Manager was very helpful. He was there every step of the way, from initial order to delivery. He was very professional and answered all the questions I had without hesitation. I would highly recommend him to anyone who wants to purchase a new Ford vehicle.

Very happy with my new Fusion!

I like the car that I purchased from Ford of Montebello. I think I got a really good deal. Eric gave an outstanding customer service. Will definitely be back in the future!

great service and well organize facility

The staff was extremely polite and helpful in answering all my questions in purchasing my new used F250.

Great service

It was wonderful everyone was very helpful. The car was for my daughter it made it easier for her to decided on a car. Love the fact that it's a 4 cylinder she can save on gas. Walter I believe was his name was the car associate that helped us decide on what cat to get very helpful

Service

Love you guys, always so helpful and all my questions.

Great service

Great service. Helped out quickly and loved my free car wash

Always making it happen!

I believe I may have already provided you with this but I want to make sure that you are aware of the amazing job your team has done. Kenny Kibanga is the Ford team member who assisted me with my entire buying experience. He sold a used Ford to me and now I bought a brand new 2015 Ford. I am beyond happy and appreciative having walked out in my new Ford with the peace of mind I have a safe and reliable vehicle. Kenny worked extremely hard to make this deal happy and I hope the Ford management team will make sure to acknowledge this team members work ethic and customer service. Simply Amazing. Thank you all!

C-Max recall

I brought in my 2013 C-Max for a recall regarding reprogramming the PCM. I added an oil change tire rotation. Miguel got me set up quickly. After a few hours I got the call that my car was ready. After the complimentary carwash, I was on the road. No muss, no fuss. Everyone at Montebello Ford was friendly and showed plenty of holiday spirit.

Good Service

My car was taken to the service department immediately. I was told of the time required to complete the needed repair. I was given a ride home, and picked my car up the next morning. The repairs were completed on the afternoon of my arrival, but I chose to pick the car up the next day. Payment was easy, and all terms of my warranty were honored.

Good service for car, but not for driver

The service man was very nice and helpful. He called me after 5 pm to let me know my car was ready. I had told him I needed it by 4. That was not a problem. He was very apologetic and polite.However, when I called myself at 3:30 pm I asked for service for an update, the girl on the phone could not find my name or my car. "Sorry, I can not find it", then she paused with silence as if that was it. I explained that is not possible. Please look again and I gave her a description of my car. Still silence.. then finally she speaks up and says she found my car then said yes it is ready. I told her she should be more careful to say you do not have my car without more research. She did not comment as if she did not understand what I said. I was very concerned by her drawn out responses and terrible customer service that they lost my car? Worse, when I got there to pick it up both ladies at the counter were rude and NOT helpful. I expect they remembered me from the call as I expressed my dissatisfaction at that time. (reason for sneakers and NO response when I asked about my repairs) .This is not the first time I have taken my car to Montebello and not the first time I have noticed the service counter check out staff lacking customer service skills.Each time the service man himself have been very nice and helpful, it is always the check out process and ladies behind the counter. For some reason I feel they think they are too important to provide (at least pleasant personalities) and customer service.After this specific visit, I said to myself I will continue to go to the Oxnard location instead.

Great service

Yge sevice was great and the wait time was very fast. Everyone was very friendly

great service

Everything was great, from the time I arrive to when I left. Francisco was very helpful and informative. Thanks to him I understood my contact a bit more.

mr freddy

great staff great finance would come back for next purchase. sales rep alfred was great strongly would go back to him for future purchases.

Awesome dealership

The Service department was excellent. I was promptly greet upon my arrival and I was in and out within 45 mins. Raduel was awesome I will definitely come back.

Great place, friendly staff and good service.

I purchased my 2012 Ford Flex at Ford of Montebello and love it! The staff is always friendly and efficient. My car gets serviced in a timely manner and I never have to wait long periods of time just to get an appointment which is great!

World class customer service

2015 Ford Explorer. Took it for service as a result of annoying rattling noise on passenger side dashboard when velocity of veichle reached 70-80 MPH. Was not too confident about a fix, but the service dept mechanics, in collaboration with other Ford service depts were able to identify the potential problem and FIXED it!!!! I love the Explorer but the annoying rattling sound on my new EXPLORER was cause for concern, but Ford of Montebello resolved the problem and I can go 80 mph and feel smooth as silk. Kudos to Gordon, service Dept Manager and Miguel, my service advisor. MANY THANKS

Vehicle repair

My 2010 Fusion needed warranty repair work. Raudel was very helpful with arranging a loaner vehicle for me and my vehicle was repaired by the next day. I am very satisfied with the level of service provided to me. Thank you!

Good customer service.

My service was quick and efficient. I appreciated the free car wash.

Service

My experience with ford of montebello was overall pretty good. It was an hour wait but great service. The person who took me into his office was pleasant. He explained all my concerns. I can definitely bring my car next time i need assistance from ford.Thank u all!

Great service

Great experience .... Every thing was awesome the service advicour ( raudle) was so helpful and gave me a great service .Thanks a lot ford of montebello .

Excellent service, friendly staff.

The staff was very helpful and the service was excellent. I purchased a c-max, I couldn't be happier with my new car. The staff was well informed about the car and all its features.

purchased 2013 F150

We keep going back to purchase cars and service our cars with Montebello Ford because of the great customer service. Everyone is always pleasant, courteous, and friendly. They take the time to really hear customer needs and address them.

Awesome Sales Rep!