Ford Lincoln of Franklin

5 Star service

Marcus did a great job. He was very knowledgeable and patient throughout the entire process. I would recommend him to anyone shopping for a new car. We love our MKX!!!Thanks Marcus

Great service and assistance!

I loved buying my new Ford Focus from Franklin Ford! As someone who needed a new car ASAP after being in an accident, Phillip and the team helped me out with the car buying process and allowed me to take my time as I browsed around the lot. I felt very comfortable and at ease during this car buying experience. I'm very happy with my purchase. I've already begun to recommend Franklin Ford to my friends and family looking to purchase a car in the future!

Great guys, great cars

Everyone took time to make sure that I got just the car that I wanted! I appreciate the patience. I will be back soon!!!christian

Friendly, professional, and great pricing!

Came to the dealership to look at a used Focus that we saw online. They realized that model year was under recall, and they couldn't sell me the car until it was repaired, which would take over a year because of parts delays. They asked if I'd be interested in a new Focus, and I skeptically said I'd look at what kind of deal they had. They were able to get us a new Focus for only $40 more per month than we were looking at for a used one, with 0% APR. Typically we wouldn't buy a new car because of depreciation, but they lowered the price enough that it was worth it.Nate Thruman, our salesman, was very easy to work with and super nice. He and the rest of the team were very helpful, and there was never any pressure to make a decision one way or another. We will very likely come back next time we are in the market for a car.

Friendly people, no pressure!

Came to the dealership to look at a used Focus that we saw online. They realized that model year was under recall, and they couldn't sell me the car until it was repaired, which would take over a year because of parts delays. They asked if I'd be interested in a new Focus, and I skeptically said I'd look at what kind of deal they had. They were able to get us a new Focus for only $40 more per month than we were looking at for a used one, with 0% APR. Typically we wouldn't buy a new car because of depreciation, but they lowered the price enough that it was worth it.Nate Thruman, our salesman, was very easy to work with and super nice. He and the rest of the team were very helpful, and there was never any pressure to make a decision one way or another. We will very likely come back next time we are in the market for a car.

Great Experience!

My experience with Ford Lincoln of Franklin was truly exceptional! The sales manager, Mike took so many calls from me with incredible patients. He even gave me his cell phone number. Since I live out of town, he took a video of the vehicle (inside and out) that I was interested in buying! I cant say enough about that guy. He was truly professional and personable. I also worked with Phil. Phil called me almost immediately after I showed interest online. He was extremely personable with NO pressure to buy. That guy has called me several times after I bought my truck just to make sure I was happy! When I finally drove to Franklin, those men greeted me as though we knew each other forever! I could not be more pleased with my car buying experience. It was well worth the long drive to Franklin. By the way; I have absolutely ZERO buyers remorse because I got the best price possible. Believe me, I shopped as far out as the Midwest. I should also mention that their financial guy (Buddy Victory) is also a class act. Buddy made the purchase process incredibly easy. Dont hesitate to give these good people at Ford Lincoln of Franklin a shot for your next vehicle!

wasted effort

I went onto truecar.com to get a final price on a car. At 7am, I sent them my request that I was available only that day and would be there around noon. I showed up at 1pm. The salesperson (Byron) spent 15 minutes looking for the keys and another 20 minutes looking for the car before telling us to come back the next day because the car was being serviced. He had at least 5 hours he could've saved me the effort. Instead I wasted my time sitting in the lobby waiting for an irresponsible salesperson who didn't take my potential business seriously. Don't waste your time.

HASSLE FREE PURCHASE

EVERY SINGLE PERSON I DEALT WITH WAS FRIENDLY AND COURTEOUS. THE PURCHASE OF A NEW FORD EDGE WITH A TRADE IN WAS SMOOTH AND FAIR. HIGHLY RECOMMEND.

Surprisingly great experience

Stopped into this dealership before heading to another dealership that I had planned on buying from. Jeff Dawson, the salesman was very easy to work with and low key. I but several vehicles a year and didn't want the typical sales job. I do my research and just need to get to it. Jeff was perfect. Even after signing the papers, I got a call back from CJ Mohler the finance manager who found me a better rate the next day. Came back and saved another $ 1200 in interest. Ive never seen anyone work for you after the deal was signed and I drove off the lot. Kudos to Ford of Franklin!

The purchase process was straight forward with no games.

I hate playing games with sales people when buying a car. Fortunately, Lincoln of Franklin was honest and straightforward through the whole process. I would purchase from them again.

Selling Lemons

We bought a brand new vehicle from this dealership. We have had the same AC problem 4 times and they refuse to make it right. I am in the process of suing them under the states lemon law. Buyer Beware all the hype about care after the sale is bull.

Excellent service

Best experience ever with purchasing a vehicle.I really wasn't sure what I wanted. Patrick was very patient with me. He let me test drive as many vehicle as I needed to find the perfect one for me. He seem to really care about what was important to me and my needs ,not just about selling a car. I felt like I was discussing this decision with my father rather than a sales person.I will definitely go back to Ford Lincoln of Franklin in the future.

Ford of Franklin Sales Review

I was looking for a used truck and Pat Carlson was my salesperson . He let me know what was available and the straightforward price. I took several months to pull the trigger and Pat followed up with me on a regular basis while never pressuring me or trying to spin anything. I ended up buying a new truck due to their lifetime drive train warranty. The dealership was always professional and courteous. I would recommend to anyone using them for your next purchase.

Success!!!

After visiting several ford dealerships in Middle TN for a new F-150, Franklin had the best selection, competitive price point and professional staff. Our visit was a success!!!

Patrick Carlson Was Wonderful

Patrick Carlson is everything you want in a car salesman. He was knowledgeable, engaged, humorous and good as his word. Can't recommend him or Ford Lincoln of Franklin highly enough. We are very happy with our new Lincoln MKX.

Very satisfactory experience. Nice people. Very helpful.

We had a very satisfactory experience with the Dealership and Patrick, our salesman, was very nice and helpful. He was courteous,friendly and kind. He was every thing I would expect of a good salesman.

Andrea Youngblood

As I began driving to Nashville from Memphis I noticed that my brakes were becoming increasingly difficult to engage. I phoned from Murfreesboro. Ms Youngblood instructed me to bring my car into the Franklin dealership as I was traveling there the next day. She fit me in to the schedule, gave me a ride to work and back (it was only a block) and facilitated my repair in ONE day. It was amazing! Her customer service skills are off the chart! ! I can't express how happy I am. She really cares about the customer. If she is indicative of the type of person being employed by Ford.......Y'all are in good shape. Nice job Andrea. As a loyal Ford customer, you just reinforced why I will aways buy Fords. I rarely write reviews but, the service I received was amazing. GREAT JOB ANDREA!

Warranty worth it

Buddy Victory helped us resolve a warranty repair when another dealership claimed it was not covered. Nice to know some people still stand behind what they sell.

F150 Purchase

I had an excellent experience. I enjoyed the staff and my salesperson listened to what I wanted in a truck and didn't try to sell me on something different. I would recommend this dealership to anyone purchasing a Ford or Lincoln in the Middle TN area. It is worth the drive.

It was easy. Simple deal, quick financing and good customer

Patrick paid attention to my wants and needs rather than trying to sale me a vehicle that didnt meet my wants or needs. I went on line and picked out the truck that made it a lot easier. Buddy made the financing real easy. No forcing me to buy anything other than what I needed. Great job to the team.

Markus Hartley

Markus Hartley was awesome!! The dealership was also extremely well run with friendly folks throughout.

Markus Hartley...Mr Whatever it takes!

Markus Hartley helped us find the perfect car at the perfect price. We didn't know until after the deal was closed that he came in to meet with us ON HIS DAY OFF!!! We had met him previously when we visited the dealer and he was very friendly and knowledgable about the cars we were interested in buying. I called him while I was at work and let him know the models we were looking at. He had all of the models up front ready to test drive by the time I arrived at the dealership. Great guy that worked with us to get us the deal we were looking for, Give him a call for sure!

Jeff is the MAN!!!

I have purchased three vehicles from from Jeff and each time he has always been professional and knowledgeable. Jeff walked my wife through the process of choosing the right vehicle for her and listened to her likes and dislikes which in turn made her fell very good about the purchase.

Jeff was very helpful and knowledgable.

Jeff was very helpful and knowledgable. He was patient and very thorough in presenting the features of the vehicle. He showed us multiple cars, so that we could find the perfect one for our family.

Above and beyond

David is a great guy to work with. He's very ante tatie to the customers he works with looking for a good vehicle to fit their needs. I bought a car for him earlier in the year and couldn't ask for a better guy to help me figure out a good car. A few weeks ago when I needed to buy another car (because I was in a bad wreck) David helped me find someone in my area in Georgia who could help me find a car. Ontop of that he also gave me advice in the pros and cars I was looking at down here. David is a solid dude who really cares about the people he works with.

Fantastic experience!

The dealership is first class from top to bottom. Everyone we encountered was friendly and professional. Our sales rep was very responsive, knowledgeable, and a pleasure to deal with! Thanks for a fantastic experience.

Great Sales Experience

Our family has bought several vehicles over the past 15 years from this Ford dealership. We have dealt with a true sales professional, Jeff Dawson, with each and every purchase. Jeff is terrific and I highly recommend him to all.

Great Job!

Fast, friendly and courteous. Our salesman Jeff Dawson did an outstanding job and we would highly recommend him! We were in and out in a short period of time and got exactly what we wanted!

Great customer service by Markus Hartley

My husband and I have worked with Markus on the purchase of two vehicles. We were very pleased with his customer service and both transactions. Thanks.

Great experience!

I have bought about 6 cars from here and I won't ever go anywhere else. Great customer service and great atmosphere!

Highly effective dealershio

The used vehicle I purchased was priced well and represented accurately. The sales staff was upfront with information and very helpful

Great working with Jeff Dawson

Jeff was a great person to work with! He found the vehicle I wanted and at lease amount I was looking for. I would recommend him to anyone.

Leased a Lincoln

I leased a 2016 Lincoln MKC, Jeff Dawson helped me with the process. He made everything so easy and it took less than 2 hours from start to finish. I felt that Jeff wanted to take care of me and treated me like family.

Great Job!

Fast, friendly and courteous. Our salesman Jeff Dawson did an outstanding job and we would highly recommend him! We were in and out in a short period of time and got exactly what we wanted!

Great sales experience with Jeff Dawson

Jeff was very knowledgeable about the different product models. He was very helpful in making the sale transaction easy and stress-free. Even offered to give a my wife a "training session on all the electronic gadgets" He also called several days after the sale to make sure we were still happy with the vehicle. I would definitely ask for him for future deals.

Great experience!

My experience with Jeff and Ford Lincoln - was wonderful. Very EZ - very accommodating and very good considerate! Would definitely use them again - and recommend them...

Very good buying experience

I feel like I got a very good deal, David was very helpful. Everyone I dealt with was very pleasant. Honestly I hope it's my last work van.

Jeff Dawson

I have to say that Jeff was out standing salesman. He was very informative, so it was easy to make my descion to buy the car. I will tell all of my friends were to buy there cars.

Repeat customer

This is the second vehicle I purchased from Ford of Franklin. The service and attention to detail is outstanding as is the quality of the people they have working there. Jeff Dawson is very easy to work with and really takes pride in what he does to help make the car buying experience simple and worry free. If I am buying a Ford, it will be from Ford of Franklin.

My Experience:

I came in looking to buy a Transit Connect and the salesman was Markus Hartley,it was best car buying experience. He was both knowledge and professional and explained all the options on the . van. I will recommend him to my family and friends.

Great Car Buying Experience

I gave Markus my requirements and he picked out the Ford Escape SUV that met them fully and within my budget. Finance was arranged quickly and all paperwork completed easily with Buddy's assistance. Follow-up on the part of the dealership has been great and I look forward to recommend Ford Lincoln of Franklin to all my friends.

Great Service

Jeff was very helpful and quickly took care of everything. He knew the product and was able to guide us through the purchase.

Great Car Buying Experience

When I walked into Ford of Franklin, I knew exactly what I wanted. Jeff Dawson did an amazing job of helping me get it. The service was fast and easy. He didn't try to sell me on something else or any add ons. He did everything he could to get the price where it needed to be for a sale. I would recommend Jeff to my friends and family any day. I love my Ford F-150!

Great experience

Jeff and Greg did a fantastic job and I was very satisfied. I would go back to buy my next Ford there for sure. Everything went smooth and I love my truck.

Great Experience

Jeff was extremely helpful and had a lot of insight on the different cars. Great experience and very knowledgeable. Jeff is the reason our family has bought multiple Ford cars from this dealership!

Great Car Buying Experience

Best car buying experience we have ever had! Could not have asked for better service from the entire Ford Lincoln of Franklin staff. We will definitely buy from Marcus again and could not be happier with our purchase!

Markus was great

I came in to the dealership looking for a new Ford Edge. Markus was super helpful and great to work with! He made the process very easy.

Great experience

Markus and the team at Ford of Franklin were very professional and easy to work with. The entire process was smooth and professional. I have recommended Ford of Franklin to my family and friends.

Was looking to lease a vehicale locally.

Markus was very helpful when I was looking to lease a company vehicle. after the experience on leasing a company vehicle I sent a friend to Markus and when he reported how helpful Markus was I bought my wife a car at the dealership without searching any other dealership.

Marcus Hartley was great!

Marcus was not pushy and he listen to our criteria and he met our needs.

Excellent interaction.

Marcus did a great job. He was well informed and very knowledgeable. We looked at all kinds of cars and Marcud helped us pick the MKX. Then he helped us get a really good price.

Was happy to give Markus my business for a third time!

The lease on my vehicle was coming to an end and I knew it was time to begin figuring out which vehicle I wanted next. I knew that I wanted to return to Ford Lincoln of Franklin because the customer service is incredible. They make buying/leasing a car very easy! I drive almost an hour to the dealership from my home in Goodlettsville and I pass SEVERAL other Ford dealerships on the way. I enjoyed talking with Buddy Victory going over the paperwork and finance details because he was very friendly and prompt. As always, Markus listened to what I wanted and started pulling some cars from inventory to help me find a car that had exactly the options and combination I was looking for. I am happy to give Ford Lincoln of Franklin my business again because I know that I can depend on them to find the exact car I am looking for. I was recently showing my car to a friend who is also wanting to get a Ford Edge and he asked why I drove all the way to Franklin to get it. I told him that the great experience I have there is worth every mile I drive to get there.

Happy to give them my business again!

The lease on my vehicle was coming to an end and I knew it was time to begin figuring out which vehicle I wanted next. I knew that I wanted to return to Ford Lincoln of Franklin because the customer service is incredible. They make buying/leasing a car very easy! I drive almost an hour to the dealership from my home in Goodlettsville and I pass SEVERAL other Ford dealerships on the way. I enjoyed talking with Buddy Victory going over the paperwork and finance details because he was very friendly and prompt. As always, Markus listened to what I wanted and started pulling some cars from inventory to help me find a car that had exactly the options and combination I was looking for. I am happy to give Ford Lincoln of Franklin my business again because I know that I can depend on them to find the exact car I am looking for. I was recently showing my car to a friend who is also wanting to get a Ford Edge and he asked why I drove all the way to Franklin to get it. I told him that the great experience I have there is worth every mile I drive to get there.

Great place all around

Great service. Anthony helped me and was very knowledgable and helpful. Will buy another vehicle here when needed. The lifetime warranty was huge selling point for me as well.

Great follow up

Great follow up and top notch customer service from David Capote. Would recommend to anyone searching for a vehicle. Worked hard to find exactly the car I was looking for.

Excellent

Wow!!! David has and continues to go beyond the call of duty to provide excellent customer service! He is a perfect example of how customer service should be provided. He is always on his A Game and always do it with a smile. I highly recommend anyone to buy a car from Lincoln/Ford and most certainly recommend David as a sales person! I can most assure you that you won't be disappointed!!!!!

Amazing!

Everybody at this dealership was incredible! Especially Phil Staggs and David Capote! Really hustled to get me the car I wanted for the payment I wanted. Thank you Ford Lincoln of Franklin, you have my business for life.

Excellent Car Buying Experience!

After owning a 2005 F-150 4x4 for 10 years, I finally convinced my husband it was time he parted ways with his beloved truck. It had over 180,000 miles on it! (his truck was affectionately known as Clifford, the Big Red Truck) After much consideration, and soul searching, he finally decided to purchase a 2016 Ford F-250 Lariat, on May 28th 2016. Clyde Maxwell was the sales person who assisted us. He was not only very knowledgable regarding the vehicles we wanted to look at, but was extremely patient and friendly. At no time did we feel like we were rushed to make a decision or pressured to make a purchase. We appreciate the approach of the entire sales team at Ford Lincoln of Franklin. Amy in accessories and John in financing were also very helpful and personable. Rest assured you will have a positive experience when visiting this dealership. We will recommend Ford Lincoln of Franklin without hesitation to all of our friends and others looking to purchase a dependable vehicle. Thank you to the entire team at Ford Lincoln of Franklin for the great experience! Oops! I almost forgot...We were even approached by Greg, the owner of the dealership. He wanted to ensure our needs were being met and that we were having a positive experience. It doesn't get any better than that! Mike and Lisa Swinton

Great staff, Great deal

I am stationed at Fort Campbell Ky. I am a active duty US Army Soldier. I was shopping for months to find the best deal on a pickup truck. I came across Ford Lincoln of Franklin trough USAA Auto Circle service. I was going to order a vehicle, but the new trucks on the lot were a better deal with the best dealer discounts, military discounts and the great rebates, I saved over $11,000. Shop around but I recommend that you make the trip and come here to save time and money. My salesperson Phil Staggs was very polite and helpful during the entire process even after he emails to ensure everything is OK.

Bravo

My experience over the past week in dealing with my new purchase can be summed up in one word, "Bravo". Bravo to Byron and all that helped. Sales is not an easy profession to be in but when done right you can go a long way and be very successful. I for see Byron having a long and prosperous career in front of him.

Awesome Service, Very Professional

This place is AWESOME!!!!!! Me and my daughter went on yesterday to select and test drive several vehicles; Lincoln/Ford is all about having an excellent customer experience. All of the staff we came in contact with especially, the owner (Mr. Brown), Mark (Manager), David (Salesman) and Tiffany (Guest Customer Experience Manager), went beyond the call of duty to make our experience wonderful! Mr. Brown, Mark, Tiffany and David, there are not enough wonderful words to express how welcoming you all are, how professional you all are and how you all are not just about a sale, you honestly care about your potential and current customers. We were there for several hours trying to decide what vehicle(s) we want to buy. They made sure we were comfortable and well taking care of during our time there! Most of all, the owner is such an awesome person and cares so much about all customers that he provides his cell phone number 24/7 to make sure the customer has an awesome experience. (Now who does that? or this?), in all of my almost 50 years of life, I never seen this! This is a person who truly cares about people and who cares about keeping his great reputation! I highly recommend this car company to any and everyone! I am sure that you will not be disappointed!!!!!

Enjoyable truck purchasing experience

I typically do not enjoy buying a new vehicle, but my experiences at Ford Lincoln of Franklin really changes my opinion. Yesterday, I went over to replace my 2013 F-150. The sales person I dealt with previously was off, but Doug Kaufman, the sales manager worked with me along with a new sales trainee, Bryon. Both guys really listened to what I was looking for and gave me a couple of options that fit my needs and budget. They were very easy going and personable which make the afternoon very pleasant. After wrapping up the sales process, I worked with Buddy Victory, the business manager, on the financing. I have worked with Buddy a couple of times before, and he is a top notch guy. He quickly reviews all of the options for maintenance and financing and gives some no-nonsense advice. You will not go wrong working with Buddy. At the end, Doug and Bryon did a very thorough demo of the truck and its features. Even though I have owned three F-150's, I learned more from this purchase than all of the previous purchases combined. Yesterday was certainly the best car shopping experience I have had.

Great service

My overall experience at Ford Lincoln of Franklin was great. Wendell was great and really helped me narrow down my search. At first I wasn't completely sure of what I was looking for, but he was extremely helpful during my search. I can in with a preapproved rate and the Ford team was able to get me a better rate. They were very professional and I left with a great car!

Hassle free Experience

I have never bought a new car before, so I wasn't sure what to expect, but Anthony, John, and everyone else I dealt with at Ford & Lincoln of Franklin was very knowledgable and patient with all of my questions. Plus, they seemed to have the largest selection of new Fords anywhere in the Nashville area.

Satisfied customer

After searching all day at several different dealerships for a new/user F150. I made one last stop at Franklin Ford the best decision of my life. My salesman Anthony Grigsby made my search for the right F150 very easy. He was very knowledgeable of the vehicle and made my purchase experience simple.

My new car.

Best car buying experience ever! After making appointment with my salesman, Phillip Staggs ,he met me in parking lot. My usual experience in the past have been the feeling of ,oh no, what did I get myself into? Instead I felt immediately at ease. Philip Is a guy that you feel at ease with from the very start. The process, although long, was relaxed and I never felt like I was being set up for the kill. This was very different than the usual, "you're trying to rip me off" feeling I've had every other time I bought a new car. Also had a great experience with finance manager, Buddy Victory, After 39 years of working there I have to believe they kept him around for some reason. Thanks Buddy!Honestly, I would have bought a new car sooner if I thought it would be this pleasant!

Happy Customer!!!

I was searching for a used Ford Fusion online and found a few at this dealership. When I stopped by to take a look, I was greeted by a kind, easy going man named Phillip Staggs. After speaking to him for a moments, I could tell I was going to have a good experience and I had just that!Phil Staggs has exceeded my expectations on how car buying should be. He's friendly, caring, personable, and went above and beyond to take care of my needs in a car. My favorite part of my experience is there was no pressure from Phil or anyone else. The process was truthful and simple and that's how it should be!I would highly recommend anyone to visit Franklin Ford Lincoln when buying a car. Ask for Phil and you won't be disappointed!Amy HThompsons Station, TN

Hassle free buying experience

This was our 2nd purchse from Ford Lincoln of Franklin. And it was as great as the first, we showed up on A Sunday and it was just as any other day there. Our salesman Wayne Coffee was outstanding and went out of his way to answer or get answers to every question we had and friendly, it was like we had known him for years, Buddy Victory was great and very helpful in making sure we got the best deal possible. On top of all that they gave me more than I excepted out of my trade in. Awesome Dealership + Awesome Employees = A very happy buyer. Ford Lincoln of Franklin will always be our family dealership.

Andrea in Service Dept

Dealing with people and their issues all day can be a real trial. Andrea does it with energy and keeps her smile. Good employees are very difficult to find these days. Great customer service employees even harder. Andrea is a gem. Thank you for taking care of me.

Enjoyable buying experience

We had the most enjoyable buying experience at Franklin Ford Lincoln in Franklin, TN. Our salesman, Clyde Maxwell, was fantastic and took all the stress out of purchasing a vehicle! He is a NO pressure type of salesman and listened to our wants and needs. He showed us the vehicles that met those needs and our budget without any pressure. The entire staff we dealt with were so friendly and relaxed. We will purchase from them again and would highly recommend them to others.

Great Team!

The dealership was personable and friendly. They located the car I wanted and were willing to work with me to make the purchase happen. Excellent team!

What an expierance

I had the oppurtunity to purchase from many dealers. When I contacted Pat I got straight talk and a very good price. When I visited the dealership the people were friendly and even the owner stoped in to express his thanks that I had chosen his dealership. I felt Welcomed. Pat took the time to explain the operation of the vehicle and provided his phone number if I had any questions. I took him up on it and felt that he was very interested in making my questions answered.

Professional

Clyde, Was very professional and friendly. I was never once felt pressured to do anything. When I had a question it was answered quickly. I will return to work purchase again from this sales person.

Overall Dealer Experience

I can't say enough good things about Franklin Ford Lincoln. The entire buying process was efficient and hassle-free. The best car buying experience I've ever had. Everyone I worked with - the sales consultant, owner and finance specialist was courteous, accommodating and positive. I would DEFINITELY recommend Franklin Ford Lincoln to anyone!

Buying experience

I want to thank our salesman Clyde Maxwell for the buying experience at Ford Lincoln of Franklin. The friendliness and the knowledge of Mr. Maxwell made our selection easy! The negotiations of the purchase of our used vehicle was the easy and not pressured. The vehicle needed a few minor repairs made and they were done to our satisfaction. We will recommend anyone to purchase a vehicle from this dealer. Thanks again

Very pleased

I have dealt with this dealership now known as Ford Lincoln of Franklin since I moved to the Franklin area close to 18 years now. Jeff Dawson has always been courteous, patient, and continuously keeps my personal needs (and wants) first when assisting me with my vehicle needs. My financial situations have changed over the years due to life's ups and down, but each time his "kind" professionalism brings me the best vehicle with a great price that I can afford. I recommend Jeff Dawson and Ford Lincoln of Franklin to any and all who are looking for a great place to buy or lease their next vehicle.

best experience i have ever had when buying a car

Everyone was very polite and answered every question I had. When I buy another vehicle I will definitely will be going back to this dealer!

Great to work with. Met expectations.

Found a car on cars.com i was looking for. Contacted Anthony Grigsby at the ford lincoln of franklin. He told me about the vehicle and lined me up for a test drive. I met up with him and drove it and we went in and came to a buying price. Anthony was there to fill all my needs and expectations during the buying process and has also stayed in touch to make sure everything is still good with my purchase.

My favorite car dealership is Franklin Ford.

Jeff Dawson is a good salesman and always goes above and beyond for his customers. I would recommend him and Franklin Ford/Lincoln to all my friends.

2013 ford explorer

Clyde maxwell was very nice and courteous to me and my wife.we found the Explorer on line and he went and got it for us to drive. He wasn't pushy at all. The overall experience was very pleasant. When we look for another vehicle we will come to ford of franklin. Thank you clyde. Randy and April Thurman.

Purchase of New 2016 Ford F-150 Platinum

We purchased a 2016 F-150 Platinum Tuesday, April 29, 2016 from Ford Lincoln of Franklin. Our Sales Consultant, Clyde Maxwell worked very hard to insure that we received the maximum rebates and credits in reducing the price of the vehicles we were looking to purchase. Further, Ford Lincoln of Franklins General Manager, Marcus Smith was very fair in their allowance of the vehicle we were trading. At no time from when we walked in to the Ford Lincoln of Franklin Dealership looking at the Ford F-150s on Monday, April 28, 2016 through our final selection and purchase on Tuesday, April 29, 2016 did we feel any undue pressure by the Sales and Management Staff. As we had looked online at what other Ford Dealerships were offering their vehicles for and what Ford Lincoln of Franklin was offering and ultimately offered we had no desire to go to another Ford Dealership. The Sales and Management Staff, Owner/Managing Partner - Greg Brown, General Manager Marcus Smith, Sales Consultant Clyde Maxwell and Business Manager Daniel Cox IV were very courteous, friendly and professional in assisting in the selection and purchase of our Ford F-150 Platinum.

New Ford F-150

Working with Ben R. was a pleasant experience and made purchasing a smooth process. I would highly recommend working with Ben if available.

I was a first time buyer

I was a first time buyer looking a used car to replace my old dying one. From the minute I walked in I was warmly greeted my the receptionist. She was quick to greet me and ask if I needed any assistance. After my salesperson came and met me he made sure that I was comfortable with everything that was going on and that I wasn't being bullied into making a decision. They truly made me feel comfortable with my buying experience.

Absolutely Fantastic

Ok folks I can not say enough good things about the car purchasing experience my husband and I had at Ford Lincoln of Frankline. No pressure, extremely considerate, and very professional. Every person we encountered had a smile and seemed genuinely dedicated to making the experience a very positive one. Phil Staggs our salesperson was top notch. He and the entire team were fantastic. If you are in the market for a Ford or Lincoln you will be very happy with this group of professionals!!! Most importantly, I Love, Love, Love my MKZ!!!!!!!!

Bad Overall experience

The process of buying a Ford Fuson was the worse I have ever experience. First of all, it was not the staff but the process of finding the car and getting all the news that my car had been found and would be at the dealership in a couple days. I was told that the car was "available" which in fact it was not. I was asked to turn in my car and I was supplied with a loaner truck. This was very nice. However two days later I was told that the car I was to receive was not available. The salesman offered me another car which I did not want and when they still could not located me another car of my choice, they said that I could order one like I wanted except after waiting over an hour, the person that orders cars had the salesman to tell me that I could no longer order the 2016 model. I asked about ordering the 2017 model and again the salesman had no information on the 2017 models, and did not know what the exterior colors would be for the new year and did not know what date I could start to order a new 2017 model. Also since the dealership had had my car for the last five days, they had thrown away my floor mats even though the deal was not final. Therefore when I came to pick up my car I had to ask for two new screws to put my tag back on and discovered that I no longer had floor mats. To the dealerships credit they offered to pay for new car mats. Overall, I felt that the people were great and helpful, the the rush to sale was a very poor process. Therefore, my wife and I have very missed feelings toward this dealership.

A + facitity

I was looking to purchase a new truck for a week with Ford of Franklin and I had spoken with TWO other sales reps but when I came in Saturday i was meet at the front desk and taken care of. My salesman took me out to the lot to find what I wanted and once I found a couple I was able to park them side by side to compare them. After I found what I wanted the sales staff was able to work with and I purchased a new truck.

New Truck Purchase

Phil Staggs and Luis Pena demonstrated professionalism throughout my buying experience. I stated what it was I was looking for and Luis delivered. I would highly recommend these gentlemen and Franklin Ford-Lincoln

Thumbs up

I had a very good experience dealing with Mr. Patrick Carlson he was attentive upfront but most of all genuine in my purchase experience I drove 300 miles from Atlanta to purchase a pre owned vehicle which was a amazing luxury vehicle which was 2500 under Kelley Blue Book value. I recommend Mr. Carlson and the Ford Lincoln of Franklin in Murfreesboro Tennessee.

Fantastic

Pat Carlson is fantastic! He was so knowledgeable, professional and efficient. My experience was by for the best car buying experience ever. Thank you Pat and thank you ford Lincoln of Franklin.

Amazing

This was the best car buying experience I have ever had. We found the car on the Internet and it was priced right. We made an inquiry. Anthony got back to us quickly so we went to the dealership, this is where our experience was elevated. Everyone there was great.

REVIEW

Ben Rodriguez was my salesman and he provided me with excellent customer service. He was friendly and did an excellent job of finding me a car that would work within my budget. I am forever grateful for the time he took with me in getting me into my new car. I absolutely love my 2016 Ford Fusion, top of the line too! K. Ware

Easy, attentive buying experience

Worked with Phil Staggs to purchase a new Ford Fusion. Phil and the whole team were kind, attentive, and easy to work with. As I waited on paperwork, I was asked more times than I could count if I needed anything or if I had been helped. Everyone greeted me with a handshake and a friendly, professional demeanor. The purchase process was thorough yet expedited. I was happy with the end result financially as well. I would highly-recommend this dealership and sales team.

Great Experience

Ford Lincoln of Franklin are EXCELLENT! Great buying experience all around! Beautiful facility, excellent sales rep. and nice staff all around.

Wonderful

Had a fantastic experience with more than one person at Ford Lincoln of Franklin. Walker, Phil, Matt, and Ben all helped out with the buying process. I would definitely recommend this place to anyone who is in the market. I will definitely be back for my next truck.

Vehicle Purchase

I was in the market for vehicle for 2 months and went to many dealers. Ford Lincoln of Franklin had what I wanted and did an excellent job. My Salesmen Markus Heatley was professional, accomodating and the process went very smoothly. I am an educated car buyer and salesman myself. Markus was a pleasure to work with and I got a fair/competitive deal on a great vehicle. There was minor issue that required me to return to the dealership. Markus was responsive and even offered to come in 2 hours earlier than scheduled to take care of me. The vehicles and the new facility is nice. Highly recommend checking them out.

I bought my first car!

I am so grateful to the entire staff at Ford Lincoln of Franklin for their patience, enthusiasm, and very professional yet friendly atmosphere. This was my first time buying a vehicle on my own and I am so glad I went through the process here! It was fun, it was a learning experience, and I feel so happy with my decision!

Bait and Switch

Over 2+ years, I have tried to buy 3 cars at this dealer. In each case I started with an advertised price on their website. In each case I went and actually saw the vehicle in mind. I informed them of the intention to buy the vehicle and asked them to run the numbers while I worked the financing. The next day I was informed the vehicle sold but they had other vehicles at a higher price. From there you work your way up the chain in the sales department. As for the service department even worse. Since I already have a 2011 Ford and live 3 mile from the dealer, I try to use them. Every time I go, the service is non-friendly - they do do treat their customers as a life long valued customer. I understand the owner is an ex-Cobra pilot. I am an ex-fighter pilot. Its disappointing to experience this behavior from a veteran run company. I SUGGEST ALL EMPLOYEES READ EXTRAORDINARY GUARANTEE -- it will teach you the value of a customer and the principle of creating disciples or terriosts. I will never be a disciple for this dealer.

Great salesperson

Jeff Dawson did a great job for us. My son and i walked in to test drive cars for a future purchase. Jeff was great at showing us the different models and letting us test drive. I ended up purchasing a used 2014 f150 truck that was recently traded in. This was not my intention when we walked in, however Jeff's knowledge of the truck was very helpful in my purchase. We will be back to purchase a car for my son when he is ready. Overall great experience. Everyone there is very helpful and accommodating.

Definitely Recommend This Dealer

We recently bought a new Ford Super Duty from Ford Lincoln of Franklin. Phil Staggs was our salesman and he was amazing! Phil answered all of our questions and he always returned our calls promptly. The entire staff at Ford Lincoln was professional, courteous and friendly. We definitely recommend this dealership.

Great buying experience!!!

I had contacted Luis P. about purchasing a 2015 Ford Fusion Hatchback from them and he set me up an appointment for Saturday at 11:30am. we got there a few mins early and he was more than happy to help us. He had the car ready for us to test drive in no time! We liked the car, so we went ahead with the buying process. It took a little while but it was Saturday and they were very busy, so I completely understand why it took a few hours to get everything done. They even fed us lunch which was awesome! I would highly recommend using them to anyone! Got us the car we wanted at the price we wanted!!

Purchase of Lincoln MKC

My salesman Markus Hartley was as low key as anyone I have ever dealt with. He answered all questions and if he was unsure of the answer he found out. He never pressured me and was proactive in keeping me informed through the whole process. The facilities are wonderful. A great experience.

Great Experience All Around

I recently purchased a 2015 Edge from Lincoln Ford of Franklin and it was the most enjoyable car buying experience that I have ever had in my lifetime. I talked several times with my salesman, Clyde, before arriving at the dealership. I was pleasantly surprised that everything he had told me about the vehicle was absolutely as stated. All my questions were answered and I was offered a fair trade in for my car. The entire staff made me feel appreciated and all of them were most helpful. I definitely will check with them first the next time I am planning to purchase another vehicle.

GREAT Experience!!!!!

Jeffrey Allyn Dawson was our sales person. I am a VERY picky consumer and do NOT like to be pressured. Jeffrey was AWESOME!! Laid back, answered our questions without Any pressure. We took the car, I knew I wanted, for a test drive. He came out afterwards and just asked if we liked it. Yes, so, we ASKED him about the purchase details. He then said - okay, let's talk numbers. Sat down and worked out the deal PENDING a clear car inspection from MY mechanic. No problem said Jeffrey. Then they decided they would require a contract based on a clear inspection. No problem I said, I wanted the car. Then Jeffrey passed us on to Marcus Smith. He was GREAT too. Very easy going, explained all the numbers and we worked out the financing in about a hour. I took the car to me guy and on Monday was given the GREEN Light. I finalized the deal and have my new pre-owned Mazda MX-5 convertible. READY FOR Sunny Spring weather. THANK YOU Jeffrey AND Marcus - I would DEFINITELY recommend them to others. sincerely, d. miki e.

Great Experience purchasing and F150

We had a very pleasant experience purchasing a truck. My wife and i knew some of the features we wanted in a truck and relied on the sales person to explain other options. With acres and acres of trucks, it was easy for them to find the color and features i wanted.

Internet Purchase

Was very pleased with my experience at this dealership. Anthony and John were very helpful.

My Experience:

I was looking for a van that was dependable and with better gas mileage than what i am currently driving. I went to Franklin Ford because there website show me what i was looking for, the salesman Markus Hartley showed me what they had. Not only did i purchased the model but when i showed up the next day to pick it up, he was there at the dealership to show me all the things i needed to know including setting my cheep generic phone to work with the car even though he was off. not only would i recommend this salesman but would also recommend the dealership. I have dealt with other Ford dealship in the past and i would not recommend them,but i had excellent service.

Ford Lincoln dealership Franklin, Tennessee

Orville Jackson was very helpful at not only finding the right car for me but the right deal for my first buyers experience! Through conversation he was able to successfully gauge my car needs and gave me a great price. I thoroughly enjoyed interacting with him and Marcus Smith. I feel great about the car I purchased and will recommend them to friends and family in the near future. Thanks again guys!

FLOF Exceeded my Expectations

My experience was nothing short of amazing at Ford Lincoln of Franklin. From the time I began working with my sales associate (Walker Mallory) to the time I left the dealership, everything was wonderful!I'm picky about what I drive, and the Explorer Sport is by far the most comfortable and user friendly vehicle I have ever driven. The Explorer Sport is very stylish and fashion forward -- Ford really exceeded my expectations with the bold grille and chic rear treatment.Ford Lincoln of Franklin has an amazing staff, and the facility is beautiful and remarkably clean. I'll definitely be back for service and future vehicle purchases!

Exceeded Expectations

My experience was nothing short of amazing at Ford Lincoln of Franklin. From the time I began working with my sales associate (Walker Mallory) to the time I left the dealership, everything was wonderful! I'm picky about what I drive, and the Explorer Sport is by far the most comfortable and user friendly vehicle I have ever driven. The Explorer Sport is very stylish and fashion forward -- Ford really exceeded my expectations with the bold grille and chic rear treatment. Ford Lincoln of Franklin has an amazing staff, and the facility is beautiful and remarkably clean. I'll definitely be back for service and future vehicle purchases!

Excellent Experience!

Buying a new car is never something I looked forward to and to have to do so unexpectedly was not making me happy. To say the least, this was definitely one of the best car buying experiences I have ever had. Phil took excellent care of us while we were trying to narrow down the type of vehicle that would work best for our situation. He and Anthony provided us with information for each of the cars we were interested in and took us on more than one test drive so we could compare the difference in ride and handling. Once we decided on the car, John in finance went to work to make sure we got the financing terms that worked best for us. We also had the paint protection applied to the car and this was a very smoothe process as well. The appointment was scheduled and when I brought the car in, they had a rental car waiting. We couldn't have asked for a better team to work with, which is exactly why we keep coming back to this dealership. They truly are the best!!

This is the place to buy!!!

My husband and I were headed to Huntsville to look at a vehicle we found on the web but decided to stop in Franklin to see what they might have. We're so glad we did! Found the perfect one with more than we were looking for in options. The process was easy from the time we stepped on the lot until we drove off in an awesome F150 truck that is absolutely gorgeous. Thank you to Marcus and Daniel for a great experience that saved us that trip to Huntsville. Will definitely purchase from this dealership again. Oh and the owner has his personal cell number up in various places should you need to contact him. Wow how many would do this? We can't say enough positive things.

No pressure, great deal

Anthony and Doug were very helpful and knowledgeable. Showed me multiple vehicles in my price range and multiple quotes to get to the payment I was looking for. Great first car buying experience

Crooks

These guys are crooks. They offered me $1,000 bucks less than NADA rough trade-in value on my truck and $7,000 less than clean retail. What is lower than rough trade-in? Beat up and left to die in a ditch trade-in I guess. I won't be going back. The only reason these guys have the online ratings they have is because people in this area don't mind throwing a little money away.

Great Experience

I had a no-hassle experience while purchasing my new car. My salesman, Wayne Coffee, was very helpful and knowledgeable about my car and willing to help in any way. He also gave me chocolates!!! :) I will recommend this dealership and Wayne to all of my family and friends.

Great service

I drove in late Monday afternoon with break problems. Houston Brown in the fast lane took my truck, identified the problem and repaired it in short order. All the while keeping me updated as to the repair progress. Excellent job rides smooth as silk!

Re: Franklin Ford - Rafael

I was so impressed with Franklin Ford and it's staff. Our salesman, Rafael, did a great job feature benefiting the truck that we purchased. He wasn't a high pressure salesman; he let the truck sell itself. I very much appreciated his approach. He was very knowledgeable about the inventory. He was honest, kind, and professional. I highly recommend Franklin Ford and Rafael, the salesman.

Good Experience!

We bought an Expedition, so this review applies only to the Ford side of the dealership. The professionalism by every one involved was much appreciated! We talked to our salesman, his manager, and the owner during our buying process. We bought a vehicle from here when it was Alexander, and this was WAY better! Keep up the good work folks!!!

Jumped right in to help!

I purchased my 2016 mustang out of state due to it being a rare trim package and otherwise would have bought locally. Regardless when I got my car there were some body panels not fitting right and Ineent by the franklin dealer and they jumped right in without an appointment and fixed the panels in 30 minutes and I was back on the road. Great work and attitudes.

Car Purshase

I just bought a brand new Ford Escape Titanium and I love it. The salesman and the owner were very courtious and respectful. They went out of their way to find me me the perfect car with everything I wanted on it. I am well satisfied with my purchase. This is not the first time I purchased a car from Franklin Ford Lincoln TN. The care I have been given is greater than any dealership I have ever dealt with. They treat you like friends.

Great Experience

I purchased a used car at this dealership that ended up having several issues. They were prompt to correct the known issues and extended the exchange period by 2 weeks. I wound up exchanging the original vehicle for another due to ongoing problems that were not the fault of the dealership. They did everything possible to make sure I was a satisfied customer and I am very pleased. I recommend you ask for Markus.

Buying a car was hassle free-Thanks Pat Carlson

I went into Ford Lincoln of Franklin expecting to be put through the sales mill but found the experience quite enjoyable and low pressure. Patrick Carlson helped me and cared only about me getting a vehicle that fit my needs. He did not try to up sell me and was genuinely concerned that he met my needs and not the other way around. The sales manager had the same approach and between the three of us I got in, I found my car, got through my trade in and got financed all in an hour or two and was on my way. My whole experience was easy and enjoyable and I found the entire staff friendly and very professional.

Outstanding service!

Ford of Franklin was my best car buying experience to date! The staff was very knowledgable and patient while I made my decision on my vehicle. I left happy and confident that I got a great deal on a great car, will defiantly be back on my next purchase and going though my salesman Ben Rodriguez!

Love this dealership

I was so please with the sale man Phillip Staggs and the John z in the financial department. They were really helpfull and keep me inform in the process. I would highly recommend them to everyone looking for a car.

hands down the best dealer in the area

Between me and my fiancee this is our second car from Franklin Ford and just like my fiancee my experience is exceptional. Clyde was a great salesman their was no pressure to buy and he stuck to my budget. We will be buying our cars here as long as we're in the area

Clyde is the BEST!

A huge thank you to Clyde and the Ford of Franklin team! Every step of my car buying process was great! This was a fantastic car buying experience (a first for me). I told Clyde what I needed and he made it happen for me. I really cannot thank you enough. I will be telling all my friends and family about you, and you have definitely earned my future business! Keep up the excellent work!!

Buying Experience

I must say that I was pleasantly surprised with the no-hassle experience I had when I recently purchased my car. The staff was professional, but not stuffy. I felt very comfortable not only with the atmosphere, but also with the deal that I received. I didn't feel pressured into buying a vehicle or "extras" that I didn't want or need. I've always rated buying a car the same as going to the dentist.....a very painful experience, but necessary! Well not anymore!!! I will be telling my friends and family about my experience at Ford/Lincoln Franklin!!! GREAT JOB GUYS!!!

Good People

Charlotte was amazing Sat 2 weeks ago I got a rock stuck on my break roater it was 12 noon Charlotte came out to tell me they were closed then came back and said she got a tech to stay late he got the rock out I was on my way in 20 mins she was kind to my dogs Thanks Frankinn Ford and Charlotte I will be back!

Very Happy!

What a fantastic dealership. I feel this was my best experience buying a car ever! They had exactly what I was looking for, our salesman, Clyde was so fantastic! The owner of the dealership not only greeted my husband and I but I noticed he spoke to every customer in there. Great customer service. The purchasing process was fast, seamless and headache free. Great experience!

Ford Lincoln of Franklin wowed me

My car broke down and it had to be towed to the nearest Ford dealer, which happened to be Ford Lincoln of Franklin. Because the rental car place (on site) was not open when I arrived, the owner, Greg Brown offered to give me a ride home. I do not live that close either. The service department called me first thing Monday morning and said they'd have my car ready the next day because they had to order a part. It was ready, when they promised but there was a problem with the replacement latch which was the recall part. They promptly offered me a loaner car (brand new Ford Flex) until my car was fixed. My car was thoroughly washed and looking like new when I picked it up. Every person I dealt with was very friendly, helpful and service oriented. Even though there were a couple things that weren't perfect, they handled it so professionally that I was wowed. I will always do business with them.

best and easiest buying experience ever

I started out researching the internet and found the truck I wanted at Franklin Ford. I liked the internet price, but was afraid it was a gimmick. I contacted them and talked to internet salesman Luis Pena. To my surprise, the internet price was for real!! Luis gave me the easiest, non high pressure sales deal I ever had. He answered all my questions and explained the paper work quickly, got all the rebates with no problem, and I signed the deal. All the staff was very friendly and professional to the final writing of the check. The facilities are super comfortable and convenient.. I came home feeling happy and relaxed from my buying experience with a new 2016 Ford 250 King Ranch truck. Luis Pena and the staff are the greatest and I would definitely buy from them again. Thanks again!!!!

Most enjoyable car-buying experience ever!

From start to finish, our car-buying experience at Ford Lincoln of Franklin was by far the most fun, and I have bought a lot of cars over the years.Friendly, helpful and fair! I give them my highest recommendation.

Amazing Experience

I recently bought a Ford Focus from Wayne Coffee. The experience as a whole was amazing. He is a delight to work with and very knowledgeable. He will set you at ease if there is any car buying anxiety and will work with you to assure you are comfortable with the whole process. As a single mom that was very important to me. I have to weigh out every purchase I make and I absolutely love the car I bought and will be a repeat client for Wayne. Also, the General Manager, Jean "Coach"Rollins and the Financial Manager, John Zepernick, were an absolute joy to work with. They want to assure you are satisfied with the entire experience and will do everything they can to work with you within your budget and needs. If anyone is looking for a new vehicle, I would recommend this dealership and these particular men to assistant anyone.

meh. i made a mistake.

typical car dealer. went in to look at trucks for my wife. didn't have exactly what she wanted,but close. louis found a truck about 8 hours away that was what she wanted but told me i would lose the rebates because of the transportation cost. what happened to their policy that says if we don't have it we will get it for you at no cost to you? so we settled for what they had. the payments they wanted were out of our comfort zone so i left. got a call the next day from wendell telling me they got the payments where we wanted them to be. when i ask how, he told me he had come down $1000 on the price,lowered my interest rate and streched out the length of the note. went back and bought the truck.while doing the paperwork i notice no discount. when i ask about it, i was told "i don't remember that".(imagine that) should have left right then. my mistake. the next day i got a call from daniel in finance telling me that they had made a mistake on the date on the paperwork and that it needed to be done over. he said he would fill up my tank for the inconvenience. did the paperwork again. took it home for my wife to also sign. went back the next day to return the paperwork. it was daniels day off (which i knew,but wendell was aware of the arrangement). i saw him walking away as i walked in and the receptionist paged him but he disappeared. i waited for 30 minutes for him before i walked out with nothing but higher blood pressure. went back the next day and waited for 15 minutes and the receptionist finally went and got greg brown (the owner) to come out and talk to me. i got the paperwork issues resolved and he apologized for the trouble. told me to come back and have the truck detailed and filled up and gave me a couple of boxes of chocolate. thats worth a $1000, right? he didn"t seem to be a very good listener. i will not go back there for they"re 2 free oil changes. the only time they will see me is if the truck blows up under the warranty. the truck is a beauty and seems to be of very sound quality and we have gotten very many compliments but when ask where i got it i just tell them don"t go there. i hope that the 3 people i"ve talked to that are truck shopping take my advice. remember guys your truck is a rolling advertisement and you get what you pay for. i hope it was worth it to you. i"m your perfect customer. you got my money and hopefully you will never see me again.

Purchase of Lincoln 2016 M K X from Marcus Hartley

Marcus was very professional and helpful to us. He answered all questions with clarity and patience. We had a good experience with Marcus and would highly recommend him as a sales person to all our friends. Paul & Lydia Kingsborough

Poor Service at Repair Dept

On Saturday, Jan 9th, my 2007 Ford Explorer stalled and the CEL and Wrench lights came on - I had it towed to this dealership as my regular mechanic thought he would not be able to fix it. On Tuesday, Jan 10th I was contacted by Charlotte who told me it needed a MAS sensor and throttle body, and that if the problem persisted it might need a PCM.I authorized the repair along with a repair to my heater - total was around $1200.A week later the CEL light was back on and I had Charlotte order the PCM. It is now Feb 4 and I still cannot get any word as to the statues of the parts order. My wife, daughter, and I have been sharing two vehicles for all this time as my car is not reliable - it has stalled twice and the CEL light is still on. Also, the delaerhsip have charged my credit card $955.68 for this repair and it has yet to be completed.I have not been offered any kind of compensation, not have I been offered a loaner. I googled "2007 Ford Exploiter PCM" and can find them in stock online. The only explanation the dealer offers is "We are doing everything we can" - while my car sits in front off my house because that was the last place it stalled out.Service techs are not empowered, customer relations rep is just window dressing, and the managers don't have the guts to take on and solve customer issues head on. Have called my credit card issuing bank to dispute charges - if things change I'll update the review.

New Car Lease

My wife and I recently leased a vehicle from Ford Lincoln of Franklin. Our salesman was Jeff Dawson. We have leased/bought several vehicles over the years and Jeff Dawson remains our sole salesperson. He is extremely professional in his business dealings and he has always asked the right questions of us to determine the right vehicle for our needs. We trust Jeff. The entire team at Ford Lincoln of Franklin was terrific and supported our leasing experience in an efficient manner. I would recommend Jeff Dawson and Ford Lincoln of Franklin for your vehicle needs.

Liars, Price Inflation, Deception- AVOID AT ALL COSTS

This dealership overstimated repairs on my vehicle by $5,500. A second opinion at a local mechanic fixed the vehicle for $178. I repaired another $250 estimate in one day for $49 and have no mechanical skills. I took the vehicle back to determine the door code (new purchase). I was told it would cost $50 and take at least an hour and have to go into the auto body shop as they would remove panels, hook up a computer, etc.. I left, looked up the issue on YouTube, and with a mirror and 15 seconds determined my door code that is clearly printed inside the vehicle and NOT behind a panel and NOT determined by a computer. Had I believed this large, established business in Franklin, I would be out over $5,500, a week or more without my vehicle, and none the wiser. I rarely if ever write negative reviews as I am also a small business owner. However, the lies, SIGNIFICANT mark-up for work will ensure that I never darken the door of this dealership ever again. Unless you are under full warranty, avoid this dealership at all costs (pun intended). I am ashamed this business exists in our fine city of Franklin.

Great service / great experience

I have purchased 2 trucks from this dealership in the last year. Great experience, great people, extremely honest and trustworthy. Thank you Clyde Maxwell and Greg Brown!

Fantastic service

Clyde was magnificent! This is the best car buying experience ever! I explained what my expectations were upon arrival and received above and beyond. This experience was quick and painless and I left with my dream car and a smile on my face! Clyde and all of the team members I worked with listened to my needs and made sure I got what a wanted at any cost. I would recommend Clyde and this dealership to anyone. Thanks again!

Great service!

We recently ordered a new Lincoln MKX from the Ford Lincoln of Franklin dealership. Our experience from the first visit to picking up our new vehicle was great! We worked with Marcus Smith and Walker Mallory and they were both fantastic. We will definitely come back to this dealership and we look forward to working with Marcus and Walker again. Sincerely, Shane and Shannon Smith Mt Juliet, TN

Best New Car Experience Ever

I live two hours away so at first I wasn't too thrilled about having to drive to this dealership but they were the only one within reasonable distance that had the car i wanted. Turned out to be well worth the drive. Ryan, my sales person, helped me take care of most of the process over the phone/email prior to my visit so the actual buying of the car was quick and painless. Buddy the finance manager was great to work with as well and got me a better rate than my bank. All of this and the fact that I was able to buy a brand new car for about the same price as most other places were asking for a 2015 model. This is by far the best new car buying experience I have ever had. It was well worth the drive for me!

Great Experience

A fabulous place to do business. My wife had recently bought a new car at a different dealership and the experience had been less than perfect. We were both pleasantly surprised and pleased with everything about the buying process at Ford of Franklin. Even before we arrived, we had great communication with Doug Kaufman, our salesman. Since we were not in the same town, he even went and took photos and emailed them to me so I could get a great look at the truck. Upon arrival at the dealership, we were met with an honest and caring attitude. The buying experience was simple and straight forward. At the last minute, we found a difference in our bottom line and the Ford rebates. That was handled in less than a minute to our advantage without question. I'm pleased with the truck and would highly recommend Ford Lincoln of Franklin. Be sure to ask for Doug Kaufman. You'll be very satisfied with your car buying experience.

Easy Breezy

started online and received a call from the internet manager within a few hours. Once I relayed my needs, he paired me with a salesman (Ryan) that understood exactly what I was looking for. Once Ryan reached out by phone the next day, we had a plan in place. I scheduled an appointment and when I arrived, he had all of the options available to me within 30 minutes. We were test driving the truck within that 30 minutes, and the first one I drove turned out to be the one I left with. Their internal communication was great, and saved me from re-hashing everything multiple times.

The Best Buying Experience

Bought a used vehicle for my daughter and Greg and Walker worked hard to find us what we were looking for, gave us a fantastic deal on it and took care of us in every way. You will not regret doing business with these guys.

new car purchase

I just bought a new escape from the Franklin Ford dealership. I did my research on the internet and then was contacted by Doug in the sales department. He did a great job and sent me all the information to me by e-mail. I then went to the dealership and made the final details of the purchase. I think I got a good deal and a fair amount for my trade in. We made the final deal in approximately 15 minutes. I understand that it takes time to do the paper work but was a little disappointed that it took almost 3 hours to close the deal. That is the only negative in the entire process. Overall experience was very good. Everyone was very friendly and not pushy in anyway. Thank you Franklin Ford and Doug. This is my 2nd Ford from this dealership.

My New Ford F-150 Truck

I had not shopped for a new pickup since 2002. My wife and I had shopped at one other Ford dealer before coming to Ford of Franklin. We did not have very good luck with the first dealer. But when we arrived at Ford of Franklin they met us at the door and treated us royally. They listened to my wife and my request and was able to find the truck that met our needs as well as our price. I would recommend Ford of Franklin to all my relatives and friends.

Purchase of Truck

Purchased an new truck and ford focus from Gary Sardynski. Great value and execution. Christian

Ford Lincoln of Franklin Rocks!

I just purchased my third new car from this dealership. I also buy parts and get service and (unfortunately) body work done there. The dealership was recently renovated and it is spectacular. First, my sales executive, Gary Sardynsky, is awesome to work with. He drops what he is doing, he is knowledgeable, he listens well to my needs and he makes great recommendations. He is very straightforward (no "sales games") and honest. I will definitely buy a Ford from him again. Beyond Gary, everyone at this dealership is friendly and accommodating. Service is done right the first time and with great quality. Everything is explained as the process goes along. I continue to be impressed with the excellent customer orientation of this dealership. Credit goes to the owner, who I finally met in person! I highly recommend Ford Lincoln of Franklin. HD

Leased 2016 Lincoln MKX

In a buying a new car is a major purchase for me. The last time I bought a new car was back in 2004. My experience with Franklin Lincoln of Franklin was wonderful. We were treated really well. The owner came by and introduce himself to us. The whole staff was wonderful. Looking forward dealing with him in the future. Thanks

Car Buying

My car recently broke down, so I had to buy a car unexpectedly. Douglas helped me out and got me the perfect cart. He was an excellent salesman, and was very nice and helpful. I will recommend coming to see Doug to anyone I know who needs to buy a new car. He did everything possible to find me the exact car I needed and wanted. I will buy from this dealership for a long time!

New Car - Great Service

I recently bought a new car from Jeff Dawson and Buddy Victory at Ford of Franklin and was very pleased with the buying process. This is the 5th car my family has purchased through Jeff and Buddy, and they are one of the main reasons we keep coming back to Ford, and specifically this dealership. Jeff was very patient and knowledgable about the various cars and helped us identify what would is best for me. Buddy, Finance Director, is always great to work with and was very helpful to me. Buddy thoroughly explained the different options available to me and provided honest guidance as to what would be best for my budget. Jeff and Buddy are outstanding to work with and are the reason my family and I routinely return to the dealership.

Great car shopping experience....

Rafael Figueredo was very helpful throughout this process. Provided me with multiple options in order to give me more choices than originally considered. I was made to feel important and my needs both vehicle and financial were met with confidence and consideration by both Rafael and John Zepernick the finance manager. I would highly recommend contacting Rafael Figueredo at Ford Lincoln of Franklin next time you are in the market to purchase or lease a new or used vehicle. Rafael could not have made me and my family feel more welcome and comfortable during this car buying experience.

Clyde Maxwell is great to work with!

Clyde Maxwell was great to work with an I would definitely purchase another vehicle from Ford of Franklin.

The Explorer Destination

I just recently purchased a new ruby red Explorer a week before Christmas and was very pleased with the whole experience. Markus Hartley and Doug Kaufman both were very helpful in working out my purchase as each answered all my questions. From the initial test drive of a couple of vehicles to the final signing everyone at the dealership was very helpful. If a new vehicle is in your future give Ford Lincoln of Franklin a look-see.

Typical Dealership

First of all I will say the people are friendly. Even the owner came over to thank us for coming in. But as is typical of large Dealerships, the price on their used cars is set in stone and no room for bargaining, We were interested in a 2005 Suburban, listed on their web site. Went down on a Sunday and test drove it and looked it over. Really liked the truck and wanted to buy it but they wouldn't budget on the price. They were asking 10,500 and we offered 9,500. Our salesman Lewis,. nice guy, took our offer to Matt and came back with price comparisons with other dealership to prove why we should pay the 10,500. Well here's the catch, a 4x4 suburban is worth more then a 2 wheel drive such as this truck was. So the comparisons would only work if they were on 2 wheel drive Suburban's. Well the ac had a slight problem, it would blow cold in the back but wouldn't blow out the vents in front. Well after we went back and forth on the price with Lewis and then Matt,, we left with an agreement that they would look into the ac problem and see if they could sell the truck for 9500 and call us the next morning. We didn't here from them till 2 days later and all they said was it was in the shop. We tried to reach them the next day and on the third attempt Lewis said the truck had been on the lot two days and had not gone through the inspection shop and now found out they would have to put $600 in to the ac and they would not sell us the truck at $9500. They had more in it then that. First of all they never gave near that much when it was traded in, So even if they fixed the ac and sold it at 9500 they still were making money. But I understand they work on commission and the more they sell a car for the more they make. But I don't understand listing a vehicle for sale if it has to go through the shop first. It should have been listed after going through the shop . We usually shop at small car dealers for our vehicles I guess just go back to one of those from now on.

Great experience buying a car!

We had a great experience buying our new car at Ford of Franklin. Louis Dorsey made our experience fun and easy. I remain impressed with this whole team.

highly recommended

We just bought a new 2016 ford fusion se from this dealership - it was a very pleasant experience! At beginning they did not have the exact mode we were looking for, then they tried to get the same car from another state (~170 miles away) using a flat trailer very promptly. I would likely specially recommend the sale person (Luis Pena), he is the kindest person to explain everything in detail, and provided us with the best service. He followed up (after two weeks) to see if we had any questions that he could help. I would like to highly recommend this dealership, which makes the business very easy and professional! The general sale manager (sorry I forget his name) is a great person, he is very professional to make the process concise and very organized! Right now I am just waiting for the new registration / plate for the new vehicle, hopefully

Worth driving 200 miles to purchace

No hassle, honest, friendly, they listened and strived to choose the best combination of incentives. We had lifetime powertrain warranty plus over $3000 better price than our local dealers, for the same plug-in car. They shared their catered lunch with us, and other customers, as well. Ryan, Buddy and Greg: THANKS!!!

Great experience

Luis Pena was a pleasure to work with. He wasn't pushy but answered any questions I had. I would go back to the dealer just based on my interactions with him and Chris Russell.

Lincoln Ford od Franklin TN

Recently purchased new car from Ford Lincoln of Franklin. Friendly easy no pressure purchase.relaxed atmosphere Easy to deal with Large selection of vehicles so you can find the car with the accessories you want.Everyone from Wendell to Emanual to Marcus made my purchase a great experience thanks

Great service! Happy customer

Great experience buying a new truck here. No hassles and very accommodating.

Best New Car Buying Experience I Have Ever Had

Rafael was the salesman that helped me, he knew the vehicles inside and out. I had done a bit of research online before coming in, he was able to explain everything I had questions on, and was very upfront with me about the options I had. The whole staff was very friendly, I came in with my 16 month old son, and they helped me corral him while we made the purchase. Each person very genuinely asked how I was doing and that in itself was refreshing. Once I selected my F150, we all sat down to do the "dance." I am very pleased to tell you that there was no dance at all. They came back to me with 3 different options on buying the truck with my trade in, being very careful to explain the pros and cons of each option. They did not try to lowball me on my trade in or sneak something past me. I highly recommend that if you are even remotely interested in getting a new vehicle, you give the people down at Ford Lincoln of Franklin an opportunity to earn your business. If your experience is anything like mine, you won't regret it.

Thanks for the GREAT service

After working with Greg Gibbs at Ford Lincoln Mercury, I walked away having a new appreciation and respect for the hard working men and women at the dealership. It was a cold, rainy Sunday, just coming off Thanksgiving. We stopped by to look at a used Ford Explorer. My wife has always been the "car negotiator" and poor Greg had his hands full. She was not only asking for the moon, but for the cow that jumped over it! Greg never batted an eye and just took each of her demands to his floor manager. When it looked like the deal might go south, the owner, Greg Brown stepped in, and made a huge goodwill gesture to get the deal back on track. Well past closing time, the staff never blinked an eye about having to stay late to get the paperwork done. Job well done!!! We can't imagine buying a car, new or used, any place else. Even, a few days later, Greg called to make sure we were happy with our purchase. The service and commitment by Greg to having a satisfied customer was duly noted. Thank you for making our car-buying experience so enjoyable. Wayne and Terry

Great buying experience part 2

Two weeks ago, I purchased a new F-150, the experience was great. This past weekend while waiting for service to retrieve my keyless entry code, the owner Greg Brown stopped and spoke to my wife and I. He mentioned all the great deals and incentives, available . Jokingly I said it would take a Christmas miracle to get my wife into a new car. Enter Brian Ford, he showed her several suv's, that evening she drove home in a 16 Escape. No muss, no fuss. just go customer service. Side note, my wife hates buying cars because of past experiences.

Jeff Dawson is a great person,.

Jeff Dawson, is a great person, I would recommend him and the dealer to anybody.

Highly recommend Ford Lincoln of Franklin

Jeff Dawson was very accommodating and helped me through a very simple buying process. The entire process was positive from start to finish. It is nice to receive very strong customer service in today's world. I would definitely encourage anyone to work with this dealership when you need a new or quality used vehicle.

Exceeded Expectations

My experience at Ford Lincoln of Franklin was fantastic. The entire staff was friendly and welcoming. It felt like they cared more about the customer than selling a vehicle. Louis Dorsey was my salesman and he was great. From the initial test drive to when I drove the car off the lot he made sure everything I needed was taken care of. My experience with Ford Lincoln of Franklin was so great that I will be bringing my car here for all it's servicing needs instead of returning to my regular dealer.

Excellent Buying Experience

I recently purchased a 2015 Ford F-150 from this dealership. I started out doing an e-price - responding to an internet ad for a truck I was interested in. The salesperson (Patrick Carlson) contacted me the next morning and we met later that day to look at vehicles. At all times he was friendly, courteous, patient and helpful. I found the truck I wanted pretty quickly and was able to settle on a payment I was happy with. Everyone at the dealership was friendly, the facilities are excellent and my overall experience was very positive. I do not like to dicker on prices so the whole e-price process met my needs and expectations. I highly recommend Patrick and this dealership to anyone!

Great Car Buying Experience

Was looking for a new truck and was told by a friend to go to Ford Lincoln of Franklin. Clyde Maxwell was the salesperson that helped me. He was very knowledgeable, friendly and helpful. Took his time to explain all the features and answer all my questions. After I decided on which truck I wanted, Clyde handed me off to Finance. The gentleman in finance was just as friendly and helpful as Clyde was. After i was finished with finance, Clyde made sure I had everything I needed and put me in my new truck and sent me on my way. This was one of the best experiences I have ever had buying a new vehicle.

NEW FORD

Just purchased a 2016 Explorer. The folks at Franklin Ford were very easy to work with and willing to answer all my questions. This is my first Ford as I have been a GM guy for a long time. I was impressed with the facility and the selection of cars.

Decent Dealership

Used car buying process was easy. Car was in great shape

new explorer

11-23-2015 Just purchased a new explorer xlt and we are very pleased. Doug Kaufman did a great job explaining all the functions. Everybody at Franklin Ford were very helpful and made buying a new vehicle very pleasant.

HIGHLY RECOMMEND

We have recently purchased a new MKZ on a Wednesday and returned on Friday to purchase a new truck. We had the pleasure of working with Jeff Dawson. Jeff was sincere in meeting our needs and making us happy with our purchase. He asked what we wanted and he found the vehicle. The staff at Ford Lincoln of Franklin was friendly and made us comfortable during the process. Never has purchasing a vehicle been such a smooth transaction. Jeff went above and beyond the duties of a salesman he was more like a friend. We WILL be returning to Ford Lincoln of Franklin in the future and we WILL be asking for Jeff Dawson.

Great service

We worked with Luis Pena, one of their Internet Sales Professionals. He was very quick in responding to my online inquiry about a particular vehicle, and once we were at the dealership, he made the experience very pleasant. No high pressure sales or any of the stereotypical sales pitches that you see with other dealers. I'd highly recommend Ford Lincoln of Franklin.

Great salesperson!

Ask for Walker, one of the nicest "car" salesmen you will ever find. All the staff is very attentive and the dealership is immaculate. Their deal was very fair and painless. If in the market for a Ford or Lincoln a visit here is worth the trip!

Best tennessee FORD dealership

The owner Greg Brown has once again gone out of his way to give me the best experience possible from his dealership. I have owned over 100 new cars in around the last 30 years.I have dealt with many dealerships in which they only care about the one time deal . Every time there is a service issue or a purchase his is always quick to take care of the problem or give me the best deal possible. Gary sardinski the salesman is always spot on from the paperwork to his knowledge of the vehicles accessories he makes it quick and painless. there is only one place for my ford needs and purchases. Thanks guys you know I will be back soon for my next FORD.

Great car buying experence

This was the best buying experience by far I have had in many years. Mike and Brian in the internet dept. were super, no pressure just honest help. They listened to my wants and needs, they and the fiance dept worked together to make it happen. Having the owner Greg Brown, pop in was an added treat. Thanks to everybody including Amy, for making my Day

Mrs. Donna C. Hemphill

I was very pleased to do business with Ford of Franklin. Everyone was friendly, courteous, and interested in me as a female shopper. The agent Brian Ford was very clear, informative and professional in selling me my new Ford Edge and working with me trading the old vehicle I traded. I went in the following Monday to see Mr. Ford and he again was very courteous in handling my request.

Great car buying experience

I was picky and knew what I wanted and they searched and found me the exact match. Brian ford worked very hard for me and was pleasant to work with. Will go back in the future.

Outstanding Customer Service

I had the opportunity to work with this Lincoln team and highly recommended them for your next Lincoln or Ford purchase! ! Patrick Carlson provided outstanding customer service, giving me the information I requested in a timely manner. Patrick and the Lincoln team exceeded my expectations during my buying experience.

Great Experience with Jeff Dawson

I went to Ford, Lincoln of Franklin in search of a company truck to fit my needs. I work for a paving contractor and a company vehicle is vital to my position as an estimator and project manager. My sales rep Jeff Dawson did an excellent job in our search process. We were able to come to an agreement quickly once we found the appropriate truck. I highly recommend Jeff and the staff at Ford, Lincoln of Franklin and I will definitely consult with Jeff in my personal vehicle searches as well!

Excellent Service!

Ask for Rafael! He got me the car I wanted and the payment I needed!

Excellent Service