Flood Mazda

I'll never buy a car anywhere else!

I have to say that this was the BEST car buying experience I've ever had. I've always driven Hondas. However, I decided to upgrade to an SUV. So I started to do some research. A friend of mine told me to go over to Flood Mazda, because they had had a good experience there. Initially I was interested in the Nissan Rogue, Honday CRV and Mazda's CX5. Well after going to all three dealerships and comparing prices and quality, I went with the CX5. There wasn't even a question and I could not be happier. The interior is amazing. It has a cozy luxurious feeling to it and the ride is a dream. I definitely made the right choice and the body style and substantial feel to the car is awesome. I absolutely love it. Jeffrey Piscione, who sold me the car was with me every step of the way. He spent hours answering my questions and there was not even a hint of pushiness. I really felt he was completely honest with me and worked with Cody Harvey, the Finance Manager to give me exactly what I needed. They definitely went the extra mile for me and I drove out of the lot as happy as I've ever been. It seemed as though everyone who worked there was really kind and sincere. I just could not believe how genuine they all were. They really wanted to make me feel happy and comfortable with this major purchase. I'm thrilled. Jeffrey, Cody and Charlie were amazing. Total professionals. I plan on referring many people to Flood Mazda.

Best buying experience ever ... Ever ... !!!

Best buying experience ever. Have been buying new cars for 30+ years. Drove one hour to Flood Mazda after locating the vehicle I wanted on their website. I got the car I wanted at a great price after trying to deal with a local dealership and haggling over a price for a car they had already sold to someone else.Flood Mazda is on a whole other level. Everyone was great to deal with. No problems, no pressure. Would definitely buy from this dealer again. Highly recommended.

Professions, no pressure, smooth transaction

I did a lot of research before I bought the Mazda. I checked with USAA buying service and they weren't on it, however because they are the closest to me, I contacted them by email. They responded quickly and I set up an appointment with Keith Peck, the salesman. He was personable, professional and did not put any pressure on me to buy anything. Other employees that I had contact with were also the same. Everything went smoothly and they took care of everything for me. I would recommend them highly. .

Very satisfied with the experience.

We purchased our previous Mazda CX-9 at a different dealer and we were so dissatisfied that we opted to have all of our service performed at Flood Mazda. Our confidence in their service department was the main reason for purchasing a new Mazda. We spoke with Taylor Trahan and test drove the car. I wanted to wait until we returned from a scheduled vacation before moving forward with the purchase. Taylor was very respectful of time and only followed up after we returned from our brief get away. When we decided to move forward with the purchase, I was concerned that our roof racks racks would not fit on the new rail system. He kept the roof rack and had the service department install on the car prior to pick up.If/when Mazda offers an AWD large four door sedan, I would seriously consider purchasing for my primary transportation.

I love my Mazda CX-5

My husband and I really enjoyed our visit at Flood Mazda. Kyle is an amazing salesperson. He not only knows absolutely everything about Mazda, he also knows his competitors. I was very impressed with the way the car handled during the test drive as Kyle had me put it through its paces while he thoroughly explained all the functions of the car. His knowledge and down-to-earth sunny personality were a breath of fresh air after dealing with the usual elsewhere. Cody was also very knowledgeable and professional, explaining all the paperwork and answering any questions we had. We have been telling everyone about how great the experience was and how great the car is, I feel so safe in it.

The amazing team at Flood Mazda

Everyone was so helpful and welcoming! I absolutely love my new 2016 Mazda 3 hatchback! I love everything about the car, especially the 6 speed manual A special thanks to Jeff, Cody and Taylor for getting me into this awesome car! Thanks again! Katie Ketcham

Better than I imagined

My wife and I were looking for a pre-owned car and our credit union approved us for a $5000 maximum, but couldn't have more then 90000 miles...talk about tough. I saw a 2011 Chevy Aveo on Autotrader on the Flood Mazda lot. I emailed Flood from there site and asked how many miles...got an almost immediate response. The car fit all the criteria so we headed down from Pawtucket to test drive. We were met by salesman Taylor Trahan who was instantly helpful, friendly and most importantly NOT PUSHY. We test drove the car then sat down to talk and Taylor was great. He not only helped us to get the car but he and Cody Harvey got us a better APR and longer term. Great service, nice people and great price. I will recommend Flood Mazda to everyone I know.

My new Mazda CX 9

This is my 4th Mazda from Flood Mazda, I love driving it, I love dealing with the dealership and most of all the great deal, thank you Russel, Cody and Jeff

Flood Mazda Does it Again!

We recently purchased the newly designed CX-9 and it's a beauty! This is our fourth Mazda purchase and we couldn't be more pleased! Each person we encountered at the dealership was professional and extremely helpful. This is a dealership where you can count on being treated like family! Thank you Jeff and Cody. Russell you have a great team, keep up the great work you do at Mazda!! Now we look forward to terrific service provided by a great service team!

2016 CX-5 Purchase

Flood Mazda was able to get me the best price among at least a half dozen local dealerships that I shopped, and did it in an easy going no pressure environment.

Perfect Experience!!

Professional, courteous, knowledgeable, polite. Very smooth and comfortable transaction. My thanks to Keith and Cody.

Drove away with the car we wanted in less than two hours

We researched the cars we were looking for (2014+ Mazda 6, manual transmission) and Flood had a car that fit. We made an appointment to drive the car. The car was ready when we arrived. We both drove the car and liked it. We then did the paperwork and drove away with the car. Easy-peasy. We were driving home with the car in less than two hours.We paid cash for the car and were told the title would be sent as soon as our check cleared. We did get the title just not quite as fast as the expectation was set to be.We are quite happy with the car. The price was fair. I tired to negotiate but there wasn't a need to, nor was the dealership interested in haggling. So, I couldn't "steal" the car. I also didn't get "taken". Fair all around.Thanks for the quick, painless, easy buying experience.Regards, Steve from NH

Pleasant, Stress-Free Experience.

I'll start off by saying that if you read any of the reviews that say anything negative about the Flood Mazda salespeople and their unwillingness to negotiate, then the reviewer must not have been very educated on the car they were looking at. The only reason the salespeople here wouldn't be willing to negotiate on a car is that the prices that they list on their website are really good prices. This isn't to say don't try to negotiate, just don't blame them if they don't have any wiggle room.Now onto my personal experience. This was one of the best experiences I've ever had at a car dealership. Kevin helped me from the start and made a great first impression. I had a very pleasant experience with the introduction phase. There was none of the typical pushy sales pitches that waste time and make things more frustrating than they need to be. He just listened to what I wanted and took me out for a test drive in the exact car I was looking for. The test drives were good. Though I know the area, he suggested a route that gave me a pretty good feel for the car (highway and back roads). He was also knowledgeable about the features of the car and was willing to spend some time educating me. When I came back for the second test drive and for negotiations, I had a similarly pleasant experience. Cody was the finance manager that helped us out and he was great, as well. I walked away feeling like I paid the price I wanted (great deal) and never felt pressured or ripped off. The personalities and level of professionalism of the people that work at Flood Mazda along with the great (and transparent!) prices make this the perfect dealership!

Flood Mazda - Great Experience

Fair price, no haggle, no pressure, great experience. Easy, efficient and got it done in a short time. Left Flood Mazda feeling like everyone won, dealership made their profit margin, and I got a fair price that was below the other dealerships I visited. The best thing was that I talked to Flood on the internet and the price I was quoted was what I paid. The price and fees were right on the internet for me to see. There were NO hidden fees, no "extra" costs or pressure to buy something I did not need. I had to drive an hour to get to the dealership but it was worth the drive.

Horrible experience

I visited this dealership on August 7,2015 in hopes of purchasing a CX5. Th sales person was not very knowledgeable nor willing to work on a deal that would suit my needs. The manager would not come out of his office to help facilitate a deal as "I was too busy covering the phones for the secretary." I walked out and found a very professional dealer 2 hours later where I made a purchase.Send all the employees to customer service school,the manager being the first. Apparently being female and asking specific questions regarding price was a strike against me. Too busy answering phones and too lazy to "manage " just cost you a sale. And many future sales because I will not be referring anyone I work with your way. Sincerely, Your loss.

Efficiency, value, competence & a great car!

The car is a dream! Exactly what I wanted. The team is a dream --- efficient, knowledgeable, helpful, communicative, well-prepared and reliable! The experience was a delight --- short and sweet. Great work, Flood Mazda! Cheers and thanks to Charlie, Cody, Taylor and Jennifer!

Great experience

I would recommend Flood to anyone. We have two Mazda's in my family both purchased from Flood Mazda. Both times the experience was easy and hassle free. I would definitely go back.

Friendly , Reliable and Great Service

After listening to my Sister in Law's experience at this Dealership my Wife went down with me accompanying her and I must admit I was impressed. We were greeted timely and in a very approachable manner and most of all no pressure. After a brief time to explore the lot we were once again greeted by the same Sales Associate who was very attentive to my Wife and myself and not once did I get the impression this is just a Sales Associate out to make a buck , he genuinely cared and listened. From there the process progressed quite smoothly , Car picked out , Monthly payment desired and trade in assessed , from there it was just paperwork and financing which was once again smooth and efficient and everything promised regarding financing and all the other numbers involved were dead on and true to their word. With all that said my Wife drove away in a Brand New 2015 Mazda 3 and she couldn't be happier. A couple of Months later I went down and it was the same exact experience which tells me a lot about this Dealership .... they CARE . I had inquired about a few Cars on their Website and was promptly answered , I saw a Car of interest on their Website and drove down to the lot and was promptly greeted , I inquired about the car of interest and asked why there was no picture on the site , well my question was answered it was still being detailed and cleaned up , I was shown the Car midway through the detailing and was immediately blown away by the care and attention shown , I was politely asked if I could come back the next day and they promised the Car would be ready for a Test drive , true to their word and time given it was ready and I took a 2013 Mazda 3 Isport out for a drive and was totally impressed. Once back on the Lot the process began , I traded in my Car and received a very fair price and once again they worked with me regarding my budget and less than 2 Hours later I was driving away in my New (used Certified ) Car. My Wife and I were so impressed and satisfied with our experience that we recommended this Dealership to our Neighbors who inquired about our Cars and where we purchased them. Speaking to other people who have purchased from this Dealership, they all express the same type of experience and that speaks volumes in my play book.

Excellent!

I have purchased 2 vehicles from Flood and both times there was no hassle. Great place! I love the Mazda brand and Flood is the best place to buy.

Purchasing a new mazda

My experience was excellent. Kevin and Cody didn't try to upsell me on anything, and the whole process went very smoothly. I would highly recommend this dealer again.

Great car at a great price!

At Flood Mazda I purchased a 2016 Mazda 6. I highly recommend talking to Charlie Metivier because he was very kind and knew everything about all of the Mazda's. After making my final decision the buying process with Cody Harvey was very easy and any questions I had were easily answered. They had plenty of extra warranty options for extra peace of mind. I have driven my Mazda 6 for about 100 miles and have loved everything about the car more and more since driving off the lot!

Flood is Great!

I have now leased two cars from Flood, and they have been so helpful both times. My interactions have started both times with Charlie Metevier, who is warm and friendly and really wanted to make me happy. I was able to express exactly what I wanted (and did not want) and ended up feeling very satisfied with what I got and very comfortable with the people with whom I worked. I have to drive about an hour to get to Wakefield, but I will do it again and again because I feel good about them.

Great car great dealership

At Flood Mazda I purchased a 2016 Mazda 6. I highly recommend talking to Charlie Metivier because he was very kind and knew everything about all of the Mazda's. After making my final decision the buying process with Cody Harvey was very easy and any questions I had were easily answered. They had plenty of extra warranty options for extra peace of mind. I have driven my Mazda 6 for about 100 miles and have loved everything about the car more and more since driving off the lot!

Flood was Great

Flood was great - I got exactly what I wanted and felt very comfortable with the whole experience (not always true for women buying cars). Charlie was great, and Dave and Cody were pretty terrific as well. This is the second car I've leased from Flood, and I've been very happy both times!

Awful Experience

Worst experience ever at a dealership. Kevin did not put effort into the sale at all, and I was completely not impressed by him as a salesman. I'd I could give this dealership and salesman negative stars I would! Very unhappy!

STRESSLESS

Thank you David Derderian and Cody Harvey. Just purchased the 2015 Mazda 3 and I love it!!You made my car buying experience completely stress free.

Would use them again!

I recently purchased a car here and the staff was great to work with. They worked with us to make sure we got the best deal possible. We live in Massachusetts and they registered the car for us and even drove the vehicle up to Boston so we didn't need to make another trip to Rhode Island.

Couldn't be happoer with my car buying experience!

Taylor was very helpful and thorough with the test drive and explaining all the vehicle features. Cody the finance director was helpful with financing. So far the vehicle is all good, even already getting better gas mileage with the warmer spring weather. I look forward to seeing how the service department helps me keep up w/ routine maintenance. Thank you to everyone at Flood Mazda for making this one of the easiest car buying experiences!! I will definitely be recommending you to all my family and friends :)

Great experience!

I just purchased a new 2015 Mazda 6 from Flood. They had the best online price around and also got me out if my current lease. I went to 10 dealerships looking at all kinds of cars, Flood was the only one who paid the remaining $1,800 in lease payments without rolling that into my new loan. I worked with Cody the sales manager and Taylor they were both friendly and helpful and got the deal done, no games or gimmicks! I would highly recommend going to Flood Mazda.

Flood Mazda Review

To Whom It May Concern:It was an all-around pleasant experience at Flood Mazda! From the minute I walked in the door, to the second that I left, every person that I dealt with was extremely professional. I am very happy with my new Mazda, but most importantly and extremely grateful for the way that I was treated while doing business at Flood Mazda. Everything was explained to me and there were no hidden fees, which was helpful and put my mind at ease. Thanks again for all of your help; I truly had a positive experience there. I definitely will go back, not to mention tell family and friends about Flood Mazda and what a pain-free experience I had! Great job, thanks guys!Sincerely,Jennifer Castaldi

Best Car Buying Experience!

I bought my new CX-5 from Flood Mazda and dealt with Charlie in internet sales, he gave me the best deal of any dealership in the area. At the dealership, Anthony helped us and he was terrific! Cody in finance rounded out our great experience. I would highly recommend Flood Mazda to anyone who doesn't want to deal with the usual game playing that goes with buying a car.

Made my car buying experience a wonderful one!

I wanted to thank Flood Mazda for making my car buying experience a wonderful one! I appreciate your hard work and dedication to help me get the deal that I could afford. I LOVE my new car, and couldn't be happier with my experience at Flood Mazda!!

Great dealership

I purchased my new Mazda from this dealership, they had come recommended by a co-worker. Everyone at the dealership was friendly and helpful. Our Sales Representative Taylor was knowledgeable, listened to our needs, and not pushy which we really appreciated. They helped us work within our budget to find the perfect vehicle for our family. We had never owned a Mazda before but after this experience, we definitely will be back.

Great experience

I initially went to a local Mazda competitor dealer and then went to Flood Mazda. My experience at Flood was so much better than at their competitor's. I never felt pressured or obligated to purchase and I never felt like I was being lied to. My salesman, Anthony Lombardi was fantastic. He was very knowledgeable and not at all pushy. I really felt like he was working to get me the best deal that I could get. I highly recommend Flood Mazda. Ask for Anthony Lombardi...you won't be disappointed.

Would do business here again in a heartbeat

Great experience all around. Friendly and honest staff that made us feel at ease from the moment we walked in. And most importantly, we got great pricing on our first Mazda. Couldn't be any happier.

Best Auto Purchase Experience Ever

My wife found this dealer after we had resigned ourselves to purchasing something used due to our requirements and budget not quite being aligned. We thought it was too good to be true when she stumbled across them and their new prices were competitive with the 2 year old used prices we were seeing up in the Boston MA area.I called and put a deposit down after a short chat (with Charlie) and was put in touch with one of their sales people within a few hours (Cody - great guy). There was no bait & switch, no pressure up-sell, and nothing but friendly people.We drove down that weekend & our new vehicle was waiting for us - exactly as it was advertised. The vehicle had 7 miles on the odometer. After a test drive they spent the next 2 hours on the phone finding financing that was competitive with the interest rate I got approved for before we drove down.They looked after getting the MA registration done for us as well.I've never had a smoother or more friendly and competent experience buying a new car. I highly recommend these guys. They're worth the drive from the Boston area.

Excellent Experience every time

I have been coming to Flood Mazda for almost 5 years. For this experience Cody was my final point of contact. He was quick, honest, and thorough in providing options and information to help make the process as easy and comfortable as possible. He provided excellent service when my initial sales associate missed the scheduled appointment time. The rest of the staff was excellent and timely in all of my interactions.. Thank you so much for providing excellent overall service.

Fantastic Experience!

Had been looking for a gently used, certified car in CT without much success. Luckily came across Flood Mazda in neighboring RI using the Car Guru website, and am so glad that I did! Charlie from internet sales was wonderful to work with and promptly answered all of my questions, and Cody Harvey was fantastic, too - He's a polite and pleasant sales associate who is very thorough in his work, yet never pushy. The customer service is phenomenal! Not only did another employee (whose name I'm not recalling) bring the 2013 CX-9 I was interested in to my CT home for me to test drive instead of my having to drive an hour to check it out, but post purchase, Flood sent another employee, Peter, again to me in CT to take the car for the mandated emissions test and then to DMV to register it for me. What a gift ! In addition to the great customer service, the price was wonderful- better than anything I'd found in CT for a comparable vehicle. We had already secured financing prior to our purchase, but the Flood finance department was able to get us a loan with an even lower interest rate. And because my car didn't come with a backup camera already installed, I was able to have that done for a fair price while we signed the multitude of papers that one needs to sign when purchasing a car. What more can you ask for in a car dealer??! I unhesitatingly recommend Flood Mazda to anyone looking for a pleasant car buying experience. We will definitely be repeat customers !!

Third times a charm!!

After running into minimal or no response from two local Mazda dealerships in MA [Sentry west and Gallo] I hit the internet and found Flood Mazda in RI. After reviewing their inventory they had a car that fit my needs and wants. Sent an e-mail and made contact with Russell. He was responsive to my questions, his response was quick, he answered all my questions without hesitation and directly...no beating around the bush. I made arrangements to go visit the dealership and view the cars available that fit my needs and wants. When we arrived at the dealership and met Russell he was exactly as he was online. Personable, direct and friendly, he introduced us to Cody and the rest is history. Cody is so polite, very friendly and very knowledgeable. We took our test drive with Cody and he responded to my questions, as well as my adult children's questions directly and without hesitation. Explained all the features of the CX5. Once back at the dealership we finalized the deal....Flood Mazda is all about teamwork. All the employees I met Russell, Cody, Jim in Finance and the two in Service EXEMPLIFY the word CUSTOMER SERVICE!! Jim made the financing go smoothly, everything was prepared, explained fully and all done with the utmost professionalism.This is how a dealership should treat customers!!! Kudos to everyone that makes it happen at FLOOD!PS: I drove 1.25 hours to Flood Mazda and the closest Mazda dealership to me is about 15 minutes away! But I would do it again in a heart beat!

First time buyer, excellent experience

My first time buying a new car. Contacted Charlie from Internet sales and arranged to see a new 2014 Mazda 3. Was surprised they did not pressure me at all. The salesman, Leo, just let my wife and I get a feel for the car. When we moved to financing they were upfront and didn't try any 4 squares or number tricks. Just simply showed me what my trade in was selling for and ended up giving me what I asked for. Even when my insurance company was taking a while to hammer out my new policy they were patient and calm, despite the fact we went past dealership closing hours. And they never asked for more than the advertised online price for the car. Which was almost $1000 less than other Mazda dealerships in the areaTo make a long story short, the salesmen were knowledgeable and respectful, the financing department was honest and accommodating, and no one tried to take advantage of us. We love our Mazda 3 and will recommend Flood Mazda to anyone who wants a great car buying experience.

A wonderful experience!

Joe Comforti at Flood Mazda in Wakefield is just fantastic. Not only is he great at his job, it truly shows that he loves his customers and cares about their experience. This is the second car I have bought from him and his patience and genuine character are simply rare to find. I am a busy mom of two girls, 5 and 6. When I bought my new car, he helped me empty all the kid stuff out (moms, you understand!) ! He is very knowledgeable and even walked me through the navigation, set up my home address and set up my bluetooth without me asking! I will recommend Joe to anyone and everyone!!

Joe Comforti at Flood Mazda is excellent

Joe Comforti at Flood Mazda was very friendly and helpful while I made my decision to purchase a Mazda CX5. I will work with him when i need my next vehicle.

NEW CAR

THE CAR IS GREAT.......... I WOULD RATE CODY A 5 OUT OF 5 ............. I WENT IN TO YOUR DEALERSHIP TO CHECK ON A PRICE AND WITHIN TWO HOURS I HAD A NEW CAR................. THANKS FOR YOUR HELP............. BOB REGO

Exceptional service! Couldn't be happier!

I recently purchased a 2015 Mazda CX5 from Flood Mazda and I can not say enough good things about my experience with the employees at this dealership. My sales person was Joe Comforti and he was absolutely fantastic. He made what is usually a difficult, stressful experience, a complete joy. He made me feel very comfortable in my purchase and was extremely helpful in educating me about the vehicle. Having dealt with my fair share of "sleazy" sales people, Joe was a breath or fresh air. As if that wasn't enough, I also met with the manager, Russ and he was just as friendly and honest as Joe! I also have to say what a pleasure it was to work with Cody, who handled our financing and paperwork. Yet again, another outstanding, knowledgeable and friendly associate. Needless to say, I would strongly recommend not only buying a car from Flood but go see Joe Comforti! I love my car! Thank you Joe!

2014 mazda 6 purchace

talked with charlie on phone and internet and set up an appointment to test drive mazda 6, My sales person was Joe Comforti who handled things very well. The car is beautiful, well designed and rock solid, turning heads already. To me this car is underrated and should be further up in its category. Looks like gas mileage is going to be outstanding. Its also very peppy. I was in and out of dealership in 3 hours with new vehicle. I would highly recommend Flood Mazda.

Great experince from start to finish!

I contacted the dealership via email, received my quote within a few hours and it was less that other local dealers for more vehicle! Charlie (Internet Sales Director) was fair, friendly and responsive. He told me exactly what he could do for me and did it. Jody (Asst Finance Director) explained all the numbers and forms in a clear and concise way. He answered all my questions and made what could have been a stressful experience smooth and enjoyable. He also showed me all the features and functions of my vehicle (he's a sales rep too) and helped me to understand all the cool things it can do.This was a great experience and I would recommend these 2 people and this dealership without hesitation.

Helpful, friendly sales team

Charlie, the Internet sales manager and Cody, sales associate were knowledgeable, friendly and not at all aggressive in their presentation of the Mazda CX-5 we eventually leased. The dealership is small compared to many today but not small in terms of accommodating style. It is unique that Mazda is the only brand and it shows in the pride they convey. This is the place to truly to satisfied with your new Mazda purchase or lease.

My first Mazda and first lease experience!

I have had my Mazda CX-5 for a month now and I love driving it! I appreciate Joe Comfortis patience with me and especially am grateful for his NOT being a pushy salesman which drove me away from other dealerships. I had looked at this model in November and with the holidays, put car shopping out of my mind. When I returned in February, Joe seemed to be very pleased to see me and let me test drive it again but was not pushy with me. On my third visit to Flood, after having almost bought a CR-V that day, I returned to Flood because I could not get the Mazda CX-5 out of my mind. My hesitation about this car was the fact that it was a Blue Reflex Mica Touring with black cloth upholstery, the ONLY thing I did not like about the car. It was suggested that I put Sand colored leather in but that really did not appeal to me. When I returned to take one more look at this car, Joe recommended that I look at color swatches. This was the answer to my prayers. My car is the classiest Mazda CX-5 zooming around Rhode Island with its gray leather upholstery. The application of the leather and heated seats was done so well and even little details such as the panel on the inside of the door was matched with the gray. It looks stupendous and my friends are very impressed in how it came out. I am so happy to have dealt with Joe and I left there feeling like I had made a new friend for life! I have been raving about Flood Mazda for the past month and hoping that we continue to have a good relationship. Of course, I must thank Russ and Jim for helping me with my first time lease. My only problem is that I LOVE the car so much, Im afraid that I will go over my mileage limit! Thanks to Flood Mazda, I am driving a fun and classy car! I still need a Remote Start and a Cargo Cover but can't afford them yet. :-)

This is my first lease and it's my first Mazda. I had...

This is my first lease and it's my first Mazda. I had a lot of questions and a lot of reservations. Joe and Cody answered my questions and put my mind at ease.

Great price. I did all my negotiating online through...

Great price. I did all my negotiating online through Charlie. I appreciated their integrity for sticking with the advertised price. Also the friendliness of everyone at the dealership was great. The car took an extra 6 days to delivery, but it was over New Years and there was bad storm in NE, so the delay was understandable with the weather. I appreciate that they communicated pretty well about the delay and did what they could to deliver the car to Boston.

The costumer service at Flood Mazda is excellent. I am...

The costumer service at Flood Mazda is excellent. I am extremely happy with my purchase and would highly recommend anyone looking for a car to contact Cody Harvey at Flood Mazda.

Flood did a tremendous job meeting my needs and making my...

Flood did a tremendous job meeting my needs and making my first car purchase quick, easy, and affordable. Couldn't have asked for a better experience.

I never thought I can quickly buy the Mazda 6. The price...

I never thought I can quickly buy the Mazda 6. The price is great and it's comfortable to work with sale manager. Good experience.

I am very picky, ask a lot of questions and require a...

I am very picky, ask a lot of questions and require a salesman that is very patient. That is exactly what I got out of Charlie at flood ford. he never let on that i was driving him crazy or wasting his time which made me feel comfortable. The most common thing I have seen with salesmen is how pushy and arrogant they are and how they love to talk down to women. The worst is, is when you are telling them what you want or your concerns and not only do they not listen, they try to tell you what is "good" for you. I did not experience any of this when I went to flood ford and worked with Charlie. The place was spotless, everyone curtious, and everyone greeted me with a smile. Cody was very patient with my questions as well and extremely informative. Both men were very personable and made me feel welcome not just because they were making a sale but because they are genuinely nice people which was easy to tell. I already have and plan to continue recommending Flood Ford to others and want to thank both Charlie and Cody for all if their help! I love my car!Thank you!Amanda( the girl that bought the Honda :))

Wonderful experience. Cody was courteous, quick,...

Wonderful experience. Cody was courteous, quick, efficient, and thorough. Flood Mazda offered me a price without haggling that was well below the other dealership in the area. Floods discounted prices were advertised on the internet which I appreciated. By the time I got there I knew exactly what I wanted and they worked with me to get a great price. Cody also did the lease arrangement and was able to easily explain everything to me so that I knew what I was signing up for. I would recommend Flood Mazda and Cody to anyone in the region looking for a Mazda.

I went Flood Mazda because I was interested in one of...

I went Flood Mazda because I was interested in one of their 'older' used cars (an '07 trade in). I worked with Cody who was PHENOMINAL and CLEARLY keeps the best interest of the customer as his top priority. He has a no pressure approach and will follow through from beginning to end and beyond. I needed a couple of repairs on the vehicle that were an oversight during my test drive, and the service center had not taken care of the issue to the level that I believed was adequate. I spoke to Cody who INSTANTLY ratified the problem, and now I am very pleased. I would recommend buying a car there, and seriously recommend working with Cody if possible.

I came in for routine service & thought I'd...

I came in for routine service & thought I'd "research" possibility of trading my car for nice lease - well in a very short time I had test driven a perfect car for me & made an excellent deal with a real pro who LISTENED to me. It was the most painless, smooth car buying/leasing experience I've had. The dealership people are all extremely friendly & helpful. I like their super friendly no-nonsense approach---who needs cotton candy & popcorn?

From the moment I walked in the door everyone was very...

From the moment I walked in the door everyone was very friendly I found the place to be clean and neat and everyone was helpful. Cody my sales rep. listened to me and really worked hard to find me a car that I would like but more importantly that would work for my budget. he was AWESOME! I met with him on a Friday night and and we did the paper work and he told me that he would call me on Saturday and to his word at 9:15 am he called me with great news. I went down and finished the paper work and that was that. After which I worked with Stefan in the finance dept. and he was equally as friendly and helpful. The finance paper work took about 20 minutes and it was all explained to me very easy very nice. When my new Mazda 3 was given to me it had been cleaned and a full tank of gas. I would HIGHLY recommend this dealership to Everyone and Anyone. This is a Great dealership! When I am ready to get another car I will MOST DEFINITELY come back here.

Both my husband and I were very impressed with the fact...

Both my husband and I were very impressed with the fact that Cody came into work so soon after having an operation! Throughout all the time Cody worked with us he was precise and easy to understand. I couldn't believe how he was, even when he had to multi-task at various times. He spent all the time we needed to learn many new items on the new car, and was sincere in telling us to feel free to call and ask any questions that might arise. When I went in to pick something up from the front desk Cody noticed I was there and came over to me and asked how things were going with the car and if I had any further questions. In fact, I did, and Cody went outside to my vehicle and helped explain a few more things to me! I believe the Mazda CX5 sold itself, but when I expressed a concern regarding the vehicle Cody had a positive reply. I never felt we got pressured into buying anything, which is what I like.Barbara

Earlier that day, I had received a call from Charlie,...

Earlier that day, I had received a call from Charlie, telling me that the Mazda MX5 I had looked at and driven had a reduced price. I told him that I'd be there and left after about an hour. Upon arrival, the car was right in the middle of the spots designated for customers. It looked great, I had done a credit app on line and everything was all set. Nick was taking care of me when he got a call that his fiance was being brought to the hospital with chest pains. He worked with me until the deal was solidified. That's commitment! I was impressed with how well everything went and the courtesy that was shown to me. I am more than satisfied.

We were given different price quotes by two different...

We were given different price quotes by two different salespeople. The price presented to us on a new vehicle increased over one thousand dollars from the price advertised on the vehicle. Originally, we were given a trade in price of $1,000. We were told they might be able to give us more. They said they will see if they could find a buyer. I know that dealers don't look for buyers for trade-ins but went along with it. The next day, Nick said that they found a buyer for the trade for $2,000. Joe called and said that he could get us into a new or used vehicle for under $200 a month. The vehicle is for my 20 year old daughter who has excellent credit, a good paying job, and a good down payment. When we arrived at the dealership, the price quotes were over $200 a month for 6 years. I said not acceptable unless my daughter decides she can afford it. Joe then said that I being her mom would have to co-sign. There would be no way that she could qualify for a loan otherwise. That upset me! So I decided that we would shop for financing on our own. In the meantime, the used car that my daughter wanted decreased in price by $1,000 on the internet. I called Nick to see if it was available. First he said it was sold then called back 2 hours later to say it was not sold. We rushed down at 6:30PM on Friday, a 45 min ride to Wakefield, to put down a deposit. Now, the buyer for the trade "backed out". Was told they would try to find another buyer. They took my credit card number for the deposit but never charged my card per either Russell or Cody (not sure). He also said he would take the car off the " front line " I signed a purchase agreement subject to the trade. The next day Nick called & said he had not heard anything. He would call me Monday. I never received a call Monday. My daughter & I shopped for financing. She got approved on her own by a credit union. Nick did not call Tuesday or Wednesday. I called Thursday morning. He said he was out sick all week and was playing "catch up" He said he would try to find out what was going on and would call me back in 1/2 hour. He never called!! Now any saleman who is trying to sell a car would definately return calls. I called Friday morning. He told me he knew where we needed to be financially and they could not give us $2,000 for the trade now that the car we wanted went down in price by $1,000 & suggested other trades that had come into the dealership. I said we do not want other trades. We want the 2010 Mazda 3 that we put on deposit one week ago. Even though we were deceived by them, we would take the $1,000 on the trade. He said that he would have to check to see if our car was still available! He would call me back. At that point, my suspicions were confirmed. He called back 5 minutes later to tell me that our car was sold. I was furious!! My daughter was heartbroken. He said he did not sell it and still suggested other trades. I said that we cannot do business there because of the lies and deceit. Basically, we were treated like fools and absolutely not taken seriously at all. So, we went to Tasca Mazda where we met a very kind and pleasant salesman, Tom Sabetta, who worked with us for 4 hours and got my daughter into a 2013 white mazda 3 financed on her own by Mazda with 2.24% financing with payments under $200 a month. He even helped her get insurance quotes. We were even treated to lunch! I guess Tom took us seriously! A big thank you to Tom for saving the day. Mike Flood advertises transparency, value pricing, simple tade-in policy, and respect. Unfortunately, we did not experience this at Flood Mazda. Also, my husband loves the Mazda CX5 and will be considering this in the near future. We will go see Tom Sabetta at Tasca Mazda!

Charlie Metivier was very friendly and a straight shooter...

Charlie Metivier was very friendly and a straight shooter when it came to getting his best offer. I would recommend Charlie and Flood Madza to family and friends.

Had a good experience at this dealership. I did all my...

Had a good experience at this dealership. I did all my communicating through email with Charlie and when I was ready to come in and check out the car I worked with Cody. I had a number in mind for my trade in as well as what I wanted to pay for the new car, and there was little to no haggling. I got what I think was a fair price for my brand new car and thanks to Stefan was able to drive it off the lot that day. The whole process from start to finish took about 2 hours which to me was the perfect amount of time to spend buying a car on a Saturday.

I went in and was fairly new at buying a vehicle, and...

I went in and was fairly new at buying a vehicle, and every question I asked I was looked at as if I were dumb for asking a question. When he was on the phone with my insurance company, he continuously rolled his eyes and put his hand in a fist slamming the desk. It was very unprofessional and unwelcoming. We couldn't get the insurance worked out as quickly as he wanted to, so he told me to just leave so I don't have to be frustrated anymore or come in again (because he was sick of dealing with me). Stefan was great, but Stephen was nice in the beginning, but just got angry as time went on and it was extremely unpleasant. When I asked about the extra $500 I noticed on the lease he drew up, he told me that was my rebate for being a repeat customer (but no one had told me I was getting a rebate previously) so I asked about it. He proceeded to tell me 'it didn't just fall from the sky, it's always automatically included' as if I was already supposed to know I was getting an added discount. I absolutely hated the sales side. But, I have had experience with the Service at Flood Mazda and it was awesome! But, I definitely will not be going back there to buy another car, or trade in a currently owed vehicle. STAY AWAY. GO TO ANOTHER MAZDA DEALERSHIP IN RHODE ISLAND.

From start to finish the processes of purchasing a used...

From start to finish the processes of purchasing a used Mazda was made easy at Flood Mazda in Wakefield. From the no pressure sales to the straight forward pricing. I will be returning to purchase my next vehicle and would recommend the dealership to anyone in the market for a new or used vehicle. Thanks.

Cody is great, going above and beyond to make my...

Cody is great, going above and beyond to make my experience as stress free as possible. Very speedy lease process, went from one lease to another.. went home that same day wit my new CX9. Pretty much walked in and picked out what I wanted. Anthony ( the gentleman in finance) was a very pleasant and easy going. This is my third purchase from Flood Auto group- I will also add that the service guys at this location are Fantastic too! I will be back when this lease is up- Thank you

Very good business experience, The sales group responded...

Very good business experience, The sales group responded well. There was a large inventory to chose from. The sales process was quick and very easy and painless.

I found everyone that I came into contact with at the...

I found everyone that I came into contact with at the Flood Mazda dealership to be very helpful and friendly. I had all of my questions answered and they made every effort to make sure that I was comfortable with my purchase.

Just bought a brand new Mazda3. Was quoted a better price...

Just bought a brand new Mazda3. Was quoted a better price than listed on the site and they held to it. Definitely would recommend to a friend.

Dishonest car dealer

Very nice people, was happy that the local Mazda dealer was able to come up with a competitive price to Mazda dealers further away. Had everything set up and agreed to before the car was transferred from another dealer (stick-shift Mazda5's are hard to find) and options installed. The paperwork they pulled out was *completely* different from the agreed upon pricing and financing. They were trying to finance $1,600 more than what should have been at our agreed to price. They finally came down on that so that I was "only" paying $300 more than the agreed to price, but in the process had to ditch the 0.9% financing I had qualified for a slightly higher rate. The financing and total price including tax, title, and registration fees was part of the original agreement with the salesman setup days in advance. In the end, I paid just a hair more for the car. They blamed it on an inexperienced salesman, but I find that rather difficult to believe. I'm almost positive this was their intended sales tactic in this case. On a plus side, a number of our friends in the area are Mazda owners, and state that the service shop at this dealer is truly top notch. I guess in the long run, having excellent car service is more important than the sales experience. I certainly don't mind paying just a little more for the car if that's what needs to happen, especially for such an affordable car. Being baldly lied to however is completely inexcusable. I would have asked for my agreement in writing if there had been any shred of ambiguity on what we would pay, and what the financing was. The agreement was made crystal clear on multiple occasions with the dealer, and I decided to take them at their word. If you buy here, make sure all agreements are in writing before committing, and double check all the paperwork before signing. They certainly didn't go out of their way to highlight the $1,600 price increase they tried to sneak in there. You can count me exceptionally disappointed. I will never buy another car through Flood Mazda again. Love the car though.

Very nice people, was happy that the local Mazda dealer...

Very nice people, was happy that the local Mazda dealer was able to come up with a competitive price to Mazda dealers further away. Had everything set up and agreed to before the car was transferred from another dealer (stick-shift Mazda5's are hard to find) and options installed. The paperwork they pulled out was *completely* different from the agreed upon pricing and financing. They were trying to finance $1,600 more than what should have been at our agreed to price. They finally came down on that so that I was "only" paying $300 more than the agreed to price, but in the process had to ditch the 0.9% financing I had qualified for a slightly higher rate. The financing and total price including tax, title, and registration fees was part of the original agreement with the salesman setup days in advance. In the end, I paid just a hair more for the car. They blamed it on an inexperienced salesman, but I find that rather difficult to believe. I'm almost positive this was their intended sales tactic in this case. On a plus side, a number of our friends in the area are Mazda owners, and state that the service shop at this dealer is truly top notch. I guess in the long run, having excellent car service is more important than the sales experience. I certainly don't mind paying just a little more for the car if that's what needs to happen, especially for such an affordable car. Being baldly lied to however is completely inexcusable. I would have asked for my agreement in writing if there had been any shred of ambiguity on what we would pay, and what the financing was. The agreement was made crystal clear on multiple occasions with the dealer, and I decided to take them at their word. If you buy here, make sure all agreements are in writing before committing, and double check all the paperwork before signing. They certainly didn't go out of their way to highlight the $1,600 price increase they tried to sneak in there. You can count me exceptionally disappointed. I will never buy another car through Flood Mazda again. Love the car though.

When I visit a retailer intending to make a purchase, I...

When I visit a retailer intending to make a purchase, I expect to be treated with honesty and respect. Flood Mazda, unfortunately, fails to live up to either of these basic expectations. The sales staff at Flood disrespect both the time and the intelligence of the consumer.My girlfriend, a first-time car buyer, visited Flood to take advantage of a well-advertised promotion for President's Day. Before visiting the dealership, she was assured that she qualified for the promotion in question. When she arrived, however, she was met with 'I don't know who you spoke to, but...' and was coerced through various means into agreeing to a purchase that cheated her out of at least $1000 over the advertised price. I will spare you the details.The sales staff and management at Flood Mazda exemplify all of the most unpleasant stereotypes associated with car salesmen. Unless you would like to deal with a dealership whose personnel are smarmy, dishonest, and disrespectful, I would suggest looking elsewhere for your new vehicle.