Fletcher Jones purchase
I received a very fair deal at Fletcher Jones Fremont. The car was clean and all the paperwork was ready. I will refer all of my friends
2014 Mercedes Benz GLK350 4matic
Very good car and costumer service. Other than this no comments
Excellent experience with Marvin Ledesma!
I met Marvin Ledesma for the first time on 10/31/16. He is very friendly, knowledgeable and very much the professional! I was in the market to return a leased SLK250. We spoke, I explained what I was looking for, and we went out to the lot. My intention was to build a car like I had done before. Nothing interested me until he mentioned a new Cardinal Red C300 on the lot. I took a and it interested me. We talked and everything fell into place. The numbers were perfect. Marvin prepped the vehicle and had it delivered to me in the same evening. It was a great experience, and a quick process. I truly hope to be doing business with Marvin and Fletcher Jones from now and into the future.Thank you very much Marvin!!!
Really a most outstanding experience ...
Over the years I have bought many automobiles, and in all of that time, since 1948, never has the overall car buying experience been better. Tito was very business like, clearly explained the featuresof the, new to me, 2014 E350C Mercedes Benz. And he was able to close the sale in a professional manner.. When it came time to do all of the necessary paperwork signing, Ajmal Sardar had all of thosemany places that required my signature clearly organized and marked. Well done AJ. Overall I felt very appreciative that your organization goes that extra mile of great customer service.
Boufht new 2017 GLE BEST EXPERIENCE EVER
It was a great exprience to buy a new car from Fletche Jones mb no haggle good price and superior customer quality i recommend ever MB buyer to check them out first and you will be impressed
Amazing experience, the sales specialist Mike was very helpful. They go an extra mile to ensure that the car buying experience is wonderful.
Excellent and warm service
The sales rep Mozi was very knowledgeable walked us thru all our options and helped us make a good deal within our budget constraints. Highly recommend it.
Joey Golez Fletcher Jones Freemont
Awesome customer service deserves a 10 stars rating!
Fourth Mercedes Benz with Fletcher Jones & J Golez
I just love their sales representative Joey Golez. He will go out of his ways to make sure you are accommodated well. This is my fourth MB with him. I hope to see him again on my next purchase.
Dr Lola Olofin
Friendly staff. Marvin and Ron. Makes my day anytime I go to the dealership.
I never write reviews...until now
Marvin and AJ you guys are so awesome! ...THE BEST!! ... THE GREATEST! ... These guys "took care of me" ... I kept waiting for the "salesman" to come out from somewhere, but honestly, it never felt like the typical car buying experience. I got to the dealership around 6:15pm and left around 9:00 pm on a Saturday but Marvin and AJ never rushed the transaction...AJ explained everything in terms that I understood and answer all of my questions. Marvin made me laugh which eased my nerves and got me excited when he had to "break the news" to me that I got approved for a loan! My whole experience was the best...They pride themselves with high ratings so they strive to be the best in what they do...And they do it well! Thank you Fletcher Jones!
Marvin Ledesma is the BEST!!!
My daughter and I went into Fletcher Jones last Thursday to find a car for her. She's young and has yet to establish any credit. Marvin Ledesma was not only totally attentive and accommodating, he actually cares! He wasn't trying to get my daughter in a financial bind, and was a total realist. He showed us the cars they had in her price range, and let us test drive each one to see which was the best fit. She absolutely fell in love with one and we went inside to run numbers. After not much time at all, we were in Muneer's office, who is a total pro and no nonsense, signing papers! They got my daughter locked in at a way lower rate than expected, and we walked out of there feeling great! No regrets, no pits in our stomachs... it was a total success and my daughter is the happiest I've seen her in a long time. Thank you so much Marvin Ledesma and Muneer! We will be back without a doubt!
Our salesman was Luis Rodriguez and treated us very well. I would recommend him to anybody I would send in.
Review on Car Purchase
Zia Omar was great! The whole place made us feel at home and gave us a great deal on our trade in.
Chris Bowers was great. We got the entire end to end process completed in a day
Best Customer Service from Marvin
Marvin Ledesma is the one you should look for if you wish to buy a Porsche or Benz. Great service and go extra mile to help customer. Will definitaly come back to him for future cars.
Great Mercedes Service.
Marvin gave us a great experience during the process. He was technically knowledgeable, responsive, and diligent. He took the time to get my custom order right while others would not. I felt he made extra effort to make sure we got great customer service. I'm a sales guy too, but in a different industry. So I can identify good sales people. Thanks Marvin!
Another great vehicle leased
Second Lease from Johnny Ngo. Professional and knowledgeable. Thanks for the one of a kind car! I will definitely send all my referals! First class service with class, this dealership is my new favorite and I will be a lifetime customer.
Great experience ..with great salesman Marvin L..!
My husband and I was very impressed with Marvin Ledesma as he took time showing the great deal about leasing a new car as a first time MB customers. He is very honest, all around great salesman went above and beyond ..! Great experience ... Highly recommended .. *****
Glc 300 2016
Joey Golez was helpful and accommodating to us with our first and second visit. He waited for us even past his work hours. Thank you !
Great experience with Chris and AJ.
Excellent customer service. Very happy with my experience
New Car Purchase
Loved working with Mike, really awesome guy, even gave great advice on my purchase and help meet me get my trade in too. Everything about my experience was top-notch service. I highly recommend seeing Mike when looking for a new vehicle. Overall: 5 Stars all the way around!
Very satisfied with the purchase process
Very satisfied with the purchase process.Chris did an exceptional job in accompanying me through the process and answering all my questions.Thanks a lot
The best experiance ever
I want to thank Tito for his our standing customer service and for allowing me to have such an amazing experience buy my first Mercedes Benz. Thank you. For the staff of Mercedes Benz thank you for making me feel welcomed.
This review is for Marvin Ledesma,Very professional and knowledgeable, with excellent service.
This was my second time working with Marvin on a lease for the GL . Marvin is very knowledgeable, patient and provided excellent service. He made the whole lease process quick and hassle free.
My car buying experience
Over all my experience was good. All my questions were answered correctly. The sales representative is very helpful even after buying the car. He answered my doubts very patiently.
Overall buying experience very good. Everyone involved very pleasant.
Always ask for Mike (Mike Alkaddomui)
Mike is very pleasant and helpful. He asked what i liked for my car and he found exaxtly what i needed quickly. He is not pushy like the other salesmen and very helpful and patient. He carefully listens to your needs and delivers quickly. I def recommend him. My experience was good with everyone at the dealership and I am happy with my car.
Mozie made our recent trade-in and purchase experience a delight. He went out of his way to please us. He spent hours on his day off to get us our dream car asap and a feeling like we got an excellent buy. He was fab!!!
Mozie and Obaidullah thanks to both of you for making it possible for this young lady to buy a car that takes her from point A to point B comfortably. The process was fast and easy. Thanks Allie
A COMPLEX EXPERIENCE TURNED INTO A WONDERFUL EVENT
My experience was very positive. Although I'm not happy with the purchase price paid [My mistake was to take my wife with me, she liked the car thus I could not get up and leave the place] the purchase experience was very good. Friendliness, nobody "sleek" or to slippery, Clayton H took all the time in the world to take us through every gadget and button of the car and much more. Definitely a Dealer to go back. I purchased two times from two other MBz dealers. Day and night. Including the service department. Fletcher is knowledgeable and each person I talked to knew what they were talking. They took the time to answer every inquiry and "how-to". The opposite happened at other dealers that they deliver a car like it could be a pizza. "This is yours, now take it and leave; we don't know anything about it. No, we don't program key features or know about it" In one MBz dealer in San Jose, CA I was not able to get help not even from the service department... I knew features they were not aware...!!!Kudos to all the Guys at Fletcher Jones, including the nice scribe downstairs that did the paperwork seamless. Thank you all
Amazing customer service by Mr. Joey walk into the door and greeted quickly .!Joey had helped us find the right car and the right budget for usEnjoyed test driving the car.. We drove longer than any other car dealership Thank you Mr Joey !
This is 3rd time my experience with fletcher jonese fremont mercedes. Their service is exceptional and highly recommended. Even though there's a mercedes dealership much closer to me yet i come to this dealership because i know i will be well taken care of.GSM Ray Wahab is the greatest!!!!
Amazing! Amazing! Amazing!
My lease was coming due in less then 30 days. Called Charlotte. She asked me what I wanted (what don't I want), then asked me what I wanted to pay :). Charlotte told me that this car with this package is exactly what I was looking for and wanted. However she did not have it on the lot but will track it down. In the interim, I flew down to SD with the fam for some r&r and a little bit of business. 3 days later I got the call... THE CAR WAS IN!!!! Flew back to the bay the next day, and got to the Benz lot at 8pm. Charlotte knows my phobia of car lots and made sure that all paperwork was completed. All within 45 minutes, just a few initials and some John Hancock's, a quick vehicle overview and I was out the door. Talk about services. This is my third Benzo from Charlotte Riles and her superior service will keep me coming back for more.
Very good buying experience.Moxie and Loius extremely knowledgeable and personable.Felt quite comfortable buying from them and found the dealership to be very capable.Will come back in the future, especially if open a Palo Alto store.
It was an excellent experience .I certainly would recommend many friends and relative for service.Keep up the good work.the words of mouth spread further than advertising .
Great Dealership and excellent sales personnel
It was a pleasure working with Mozie who was very helpful, responsive, patient and professional. We had a great car buying experience and Mozie and the rest of the staff made the entire process look easy.
From the minute that I submitted an email inquiry, to the moment that I walked through the Fletcher Jones' doors, right down to the minute that I drove away in my brand new Mercedes-This staff was exceptionally knowledgeable, professional, and genuinely responsive to my interests. I particularly appreciate the fact that the team never made me feel rushed or pressured, in fact tgey made me feel more empowered during our transaction. I asked as many questions as I wanted and I received appropriate and factual answers.I 'd like to particularly say thanks to the team that assisted me: Dody Abshir, Mozie Razawi and Obaid Nabizadah. FIVE STAR TEAM.Thank you FJMB for such a smooth and pleasant car buying experience...even my 8 year old daughter had an unforgettably enjoyable time! :-)
Lord L D
Tito and Sang So (Manager) were very helpful.and patient. Been with other dealers and they rush you. here they were patient enough to show me different choices.
Vrishali Danej : Review
I have very good experience at Fletcher Jones. The buying procedure was very smooth. I received each and every minute details which I am looking for. I will definitely recommend them to my friends.Thanks them for an awesome addition to my family.
Review on the dealer
Service is ok.They are accomodating and explained to us the details of transaction.
This the 3rd car I am leasing from them in the last 6 years. All the staff is very pleasant and helpful. They are not the typical car sales persons , meaning they are not pushy at all..They try to work with your budget.The sales manager , Ray is wonderful and Helpful that you want to buy the car from him.
Exceptional Customer Service
Leased a 2017 E300 at Fletcher Jones Fremont recently and the entire lease process was handled exceptionally well. Special shout out to the sales guy Marvin Ledesma.
Exceptional service .. Went above and beyond to takr care of all my needs with the car
Certified E350 Purchase
This is the second car I have purchased from Fletcher Jones Motorcars of Fremont and again they have exceeded my expectations. While I typically perform my own maintenance and repairs I have had Fletcher perform work on my prior vehicle and have a maintenance plan on my current E350. Wonderful attentive service in all cases.
Super helpful guy
Great person to work with, no complaints. Great first time MB experience. Definitely a place I'd keep returning too. He went above and beyond and even helped with insurance which was a pain in the xxx to deal with.
Top Rated Service
Shopping experience was exceptional! Our sales Marvin Ledesma made everything easy for us.We bought/leased 3 cars from him within the last 12 months.
My experience buying a Mercedes at Fletcher Jones
Hamed Eshpari is the greatest! He's patient and caring. He worked so hard and wants to be the best help he can be. He took his time to drive me to car storage to look for the cars I was desired. We came to dealership to pick up the car very late about 7:40pm. After he got our call he was immediately back from home to help us. He explained every functionalities of the new vehicle thoroughly and patiently. He was overall a huge help!When it came to do financing paperwork, the financing manger also patiently explained us every step of paperwork and the details behind for each packages. It was a pleasurable experience on the finance side. My purchase experience with fletcher Jones Motorcars was excellent.
Exceptional Customer Service - Marvin Ledesma
Wanted to lease 2017 Mercedes E300 and after a not so good experience at a dealership in Stevens creek (2 visits did not help), sent out an internet quote request to Fletcher Jones Mercedes Benz at Fremont. Got an almost immediate response from Marvin Ledesma. Had a quick follow up call with him on phone and he asked to visit the showroom to discuss further. He was patient in hearing out my requirements and was able to come up pretty good deal on the car. He was able to find and deliver the car within few days. Even the entire delivery process was smooth and hassle free. Marvin had all the paper work ready and it took the least amount of time to get out of the dealership with a brand new car. It was a pleasure to work with Marvin and if you are planning to buy/lease a Mercedes reach out to Marvin Ledesma!
Great first time MB experience
This is the first time that I have purchased a truly luxury car. Not only I got the first class service, I have also enjoyed the supreme performance of E350.
Friendly and considerate
Marvin is the best sales person I have worked with. He was very knowledgeable and patient during the purchase process. I felt he was like my family member after the purchase.
A+++ Service with Marvin Ledesma!!!
Marvin Ledesma and Fletcher Jones Motorcars of Fremont were absolutely amazing! From the first communications they exceeded my expectations! As a rather busy woman and someone who does not like to spend much time at a dealership I was able to get exactly what I want and Marvin moved mountains to make that happen. I was very frustrated with my service at another Mercedes dealer and came to Marvin Ledesma with not much hope and within 1 day he was able to secure me with the GLC I was looking for. His quick responses, service and attention to detail make him a perfect sales person and I do not say that much when it comes to people in sales. From start to finish Marvin delivered on exactly what I was looking for and exceeded my expectations. I was able to get my car within 1 week of contacting Marvin and have to say I am one happy customer!I will be a loyal Fletcher Jones Motorcars of Fremont customer and will definitely be calling Marvin Ledesma when I need my next car and am telling all my friends, family and colleagues about him as well! Thanks for the A+++ service Marvin and Fletcher Jones Motorcars of Fremont!
Exceptional service and execution
I too am in the sales/service industry and can't thank the Fletcher Jones Team enough for such a great experience --- flawless service and execution...happy to recommend and send referrals. Thanks, Bill & Kellie
Excellent customer service by Mike!
Mike at Fletcher jones mercedes was really helpful and walk as through the options best dealIt's our first time to buy a Mercedez and they make us feel welcome
If you are looking to purchase any vehicle new or used Marvin Ledesma is the man to use!!! He is a very honest, very respectful all around great salesman. I plan on sending all my family and friends who want a positive hassle free car buying experience to see Mr. Marvin Ledesma! Marvin thanks again for all the help good sir!
Our first experience at this dealership was multi-faceted, involving sales, finance, vehicle service, and customer service. Every dealership employee with whom we came into contact was incredibly helpful, expedient and professional. It was a great experience! A big thank you to Sean, Rob, Hamed and Bianca!
great job Charlotte. You got us approved and sign so fast.
The best experience buying and leasing a new car .
Everything was great, except I did not receive the car on the day as I waspromised
Mercedes GLC 300
The buying process was very easy. My salesperson found the exact car that I wanted and even arranged to have it delivered to my local dealership the very same day.Everything went smoothly and was effortless.
Pleasure to work with
We worked with Glenn Hartzheim on purchasing a new 2017 E300. Glenn was extremely helpful and thorough and went out of his way to explain all the new features of the 2017 E-class. The whole process was very smooth and we loved working with Glenn! We would highly recommend him and Fletcher Jones Motorcars of Fremont!!
Great service in the process of purchasing the car.
I recently bought a 2016 C300 Mercedes at Fletcher-Jones Motorcars. I worked with Marvin. I highly recommend Marvin for his professionalism and his commitment to the customer. He valued my time and prepared all the paperwork in advance so that all I had to do was show up, sign the paperwork and take delivery of the vehicle. On top of all this, Marvin went out of the way to give me the best deal possible.
Daniel and Trang
Great customer service, care and price. We will refer to others and come back again. Thank you to Marvin. Daniel and Trang
Fastest process in buying a car in my lifetime
Fastest process in buying a car in my lifetime......!
Love my CLS550
My salesperson, Chris Bowers has been keeping me posted on both new and used cars for a little over a year now. The CLS 550 was the perfect car for my taste and price point. He hit the nail on the head matching the right car to my needs and desires. The buying process while it takes a long time was made easy with the help of Mr. Bowers and the finance department.
New Mercedes Purchase
Another great buying experience at Fletcher Jones of Fremont! My sales person, Tony Chiem, made the buying process easy and smooth. The whole team there made sure I was taken care of and happy with my purchase.
Effective and friendly staff. Made us feel like family.
Tony Chiem made the shopping experience pleasant and easy.
Tom was very attentive to my requests. But was not flexible in terms of scheduling time.
Great Service A+
Would recommend this place to anybody. Best customer service
mr. joselito umali
dealership itself was well organized and the salesman was helpful and professionalism and knowledge on cars is exceptional.
SL 400 purchase at Fletcher Jones, Fremont, CA
Glenn Hartzheim and Ajmal made the buying process very enjoyable. And I'm totally enjoying the car! Thank you!
There was no pressure at all Ahmed did accommodate all our request and was very understanding and oatience. Thank you again Ahmad.
I enjoy buying my cars here!!
Love the staff, very friendly and helpful. They always make me feel special and ableto answer any questions I might have.
Ross A Gershenson
Greatest buying experience !!! The sales representative listened to my needs and steered metoward a vehicle I could afford.
Fletche Jones Fremont. Buying a new car. :-)
Great experience. No pressure from Glenn (the sales guy). the car war ready for pick up when promised. Glen took me out for a test drive in my new car to help me get familiar with the new bells and whistles. overall, I drove away with a great car, and a feeling of being treated well.
2016 CLS 400
Flawless customer service and quick purchasing process.
1st purchase at Fletcher Jones
Good and beautiful show room. Friendly staff. Christopher Bowers was a professional. Good person to work with.Very helpful. Will be back soon to get other from Christopher. Leased my vehicle. Delivered exactly as promised.
Excellent Lease End Experience and Purchase
We came in to FJM because we originally leased the car from them. That experience wasn't great so we had some trepidation but wanted to try because we weren't sure if we wanted to buy the car or turn it in. I had reached out to FJM to get some questions answered before coming down and was contacted by Marvin Ledesma. Marvin was very helpful in getting the questions answered and we set a time to come in and go over our options. Since inspecting the car was part of the return process we were set up with service advisor Joe Defreitas. Joe took a great amount to time explain our options and sent the car in for inspection. While we waited Marvin took us to look at the new cars we were interested in. He was never pushy or impatient. We test drove a car, looked at others, and when the inspection came back Marvin sat down with us to go over our options. We really loved the car we leased and decided to do they buy out of the lease. While that price is set by Mercedes and cannot be negotiated, the car did need some other work and we wanted to have some things done on top of that. Marvin was very receptive and we were able to make a deal that worked for us. Overall, the experience and went a long way in restoring our faith in the dealership. The only complaints I have are with the customer lounge and final delivery of our vehicle. The lounge, while nice, had no remote for the TV's, and few refreshments. This may sound like I'm spoiled, but we were there for five hours, I'd like to have a snack of some kind available. It doesn't have to be fancy, but it is a Mercedes dealership. The second thing, and this has bugged me from the first service we did some years ago, the detail and car wash service is just terrible. Windows are smeared from dirty rags and when we picked up the car this last time, it had bird droppings in several places that I had to point out to the delivery person. If you offer that service, make sure the car is delivered clean and as promised.
It is a pleasant to work with Marvin. He is very knowledgeable and great service. Over all I will share the experience with my friend
Marvin Ledesma Captured our Business!
We live and work much closer to other Mercedes dealerships, but we connected with Marvin via an online search for a car and working with Marvin is definitely worth the drive. He helped us order exactly the car we wanted, kept us informed about the delivery date and stayed late one evening so we could pick up our car as soon as it arrived. He spent extra time that night to explain some of the new features on our car. He seemed as excited about our new car as we were! He is our go-to-man now for our cars.
Excellent Experience with Tony Chiem
I had a great experience purchasing a used Mercedes Benz E350 from Tony Chiem. Tony was very pleasant and professional. When I found out that the newly purchased vehicle had a minor scratch and dent in the car (not sure if it was there at the time of purchase or was after), he went out of his way to help get it taken care of. Thank you for a great experience!
My brand new lease
I was in the market for a new car to lease. I was torn between another BMW or Mercedes. This would be my first time leasing. Stopped by to check out my options and I was approached by someone in sales by the name, Marvin Ledesma. Upon meeting him, I felt comfortable and wasn't hassled like your typical salesman. I was honest and upfront about my situation and he was extremely honest about what he could do for me. We went back and forth until he came up with the right combo (car/payment). As nervous as I was about this new process he did the best he could do answer all my questions and ensure me that he would do his bes. I couldn't tell you how happy and satisfied I am with how he took care of me. I honestly only want to do business from him from this point forward. Hopefully he stays by the time my lease is up! I would definitely recommend him to ANYONE looking to purchase or lease a vehicle
Absolutely a pleasure to deal with
First let me say, over the years I have always said I will never ever buy a Mercedes. I was in the market for cars and just so happened to pass by the Fremont dealership and got a call from my cousin to go talk to Tony at Mercedes in Fremont just to check out the cars, I don't have to buy one but just to go and see what the car is about. Before I met with Tony I called him just to make sure they had the E350 my cousin told me to look at. I hoped on the call with Tony and first thing he says "Come on over to the dealership we are having a party. Come enjoy and the food and take a look at the cars" The minute I got there Tony was an absolute pleasure to work with. He was extremely patient and very knowledge about not just the car but the company as a whole. He never once pressured me about sitting down to talking about price or what he can do for me. It was all about giving me all the information I needed to make my decision. I finally ended up buying a E350 and I could not be happier. This was one of the best experiences i have had start to finish when buying a car. From Tony to the finance manager Shawn. Shawn was amazing as well. He was nothing like the people at other dealerships. He put no pressure or gave a huge sales pitch on all the insurances I should get. An absolute pleasure. My overall experience I would say is that if you are in the market to buy a car, call Tony! If only all dealerships would sell cars like this. Two thumbs up Fletcher Jones!
Excellent Service from Mr. Joey Golez
A+++ customer service coming from Mr. Joey Golez! Very pleasant, very professional and very helpful with all the questions I had for buying my first Mercedes-Benz. Would highly recommend. Kudos to the company on having an excellent Sales representative like Mr. Joey!Love, love my 2014 Polar White GLK 350.
Another Mercedes from this nice guy Marvin!
Yet another car from this dealership, I believe we brought and leased over 6 vehicles for us and our company. He does his magic, get us to the right price and makes it so easy! One, two, three and we are done. Best salesman I ever dealt with! We basically decide on the car we want, leave all the paperwork is done via email, text, they deliver the car to us, signed paperwork at our home everything is pre-done no waiting around now that's service! Love it!!!
2016 GLE350 4metic
Most professional Guy I have ever see. I purchase cars several times, and I have to say Marvin Ledesma is the BEST one. Gives really good price and good service. If I'd buy a car, he'll be the 1st of my choice.
2016 C 300 Superior Service and Professionalism.
Marvin Ledesma was Outstanding. I was treated like a VIP. And walked out with my dream car for now. I intend to return when I am promoted soon to upgrade and improve my dream car. The process was relaxing enjoyed some Starbucks free and watched some TV while Marvin worked his magic on the process. Finance manager was very friendly and had it all ready for me to sign and be on my way. This was a perfect dealership and I enjoyed doing business with them. I hope to return and add them to my holiday card list.
BEST of the BAY - Navnit Singh and fletcher jones Mercedes
I've now purchased 2 cars from Navnit Singh. He is very professional and a delight to work with. Navnit Singh Listens to your want and needs then makes recommendations based on you. Navnit Singh is not your typical car salesmen, he does everything he can to ensure your happy.
2nd Mercedes 350 E lease with Marvin Ledesma
Seriously the easiest lease-end ever! We were notified by Mercedes our lease was ending. I contacted Marvin Ledesma and he set up a new 2016 Mercedes E350 lease which actually cost us less for a fully appointed new Mercedes E350 on the same day. We could not be happier, we love our car and Marvin for making this a smooth and really fun experience. We refer our family and friends to Marvin and strongly recommend you see Marvin Ledesma to receive 5 Star treatment and a quick and painless car buying experience.
My experience with Marvin from start to finish has nothing but been excellent. I did a made to order MB C450 AMG. Right from placing an order to the delivery he always helped me. He always replies promptly when asked for a status update. I would highly recommend this guy and the dealership to my friends.
Glenn is THE MANN
Outstanding job, phenamenal job all around. Thank you for making the car experience so smooth and friendly! Took 2, hours and we left with a car at a decent price
Purchase with Confidence
Marvin was the best sales staff I have encountered. He was very knowledgeable, experienced and professional. A great sense of humor to add to these qualities. He was very helpful and open to any questions or concerns I had without feeling rushed or pressured. He helped throughout the entire process of orienting me to the mechanics and technology of my car. He followed through the exceptional service even after the purchase by returning all my calls personally and attending to anything else I may need. In short, Marvin went above and beyond to make my experience with Fletcher Jones a very comfortable and rewarding one.
Purchasing 2016 "S" Model
I contacted Mr. Marvin Ledesma on the Internet, & he responded with a friendly response including our desired models in less than few hours.We visited the dealership four times & Fletcher Jones management on Mr. Ledesma's recommendation had secured the exterior & interior colors cars that we had wanted to review prior to making our final decision to purchase the 2016 S-Model.At all times Mr. Ledesma & the dealership management were comfortably cooperative, focused on our needs, truthful, friendly & they finally provided us the S model Mercedes with the options and colors that we were looking for.Mr. Zabi Rahimi's patient and knowledge is truly appreciated, since he was the expert that educated us on the S-Model options and answering every question diligently at the time of vehicle delivery.Thanks to Mr. Zabi Rahimi & Mr. Marvin Ledesma for their fortitude, customer service & friendly spirit.
Awesome, Classy, Cordial Great Customer service!!
This was my first time ever purchasing a brand new car, and Sang, Sultan and AJ are 1st class guys to work with! Highly Recommended!!
"Amazing Guy! Helpful and friendly."
Mr. Hamed Eshpari went out his way to accommodate my needs in fixing the front license plate frame that was stolen from us. He was very helpful and ensured that all the questions that I asked about the 2014 ML350 Mercedes were answered. We are very happy with our SUV and definitely recommend others to the dealership.
Was a pleasure doing business with Marvin. He was the reason we ended up leasing a vehicle. Great customer service and willing to spend the necessary amount of time to make us feel comfortable with our purchase. I would highly recommend Marvin and Fletcher Jones to our friends in the market to buy a Mercedes.
Great guy! Friendly and kind.
He did his best to make process convenient for us. Hassle free.You can trust him when you want to buy a new car.Price was very good too!
Marvin is AWESOME
Buying a new car is super exciting and even more so when you get to deal with people as easy and friendly and helpful as Marvin. I felt like I left the dealership with a substantive understanding of my new c-class. Marvin was enthusiastic, helpful, knowledgeable, even showed me something on my iphone that I didn't know! I feel very confident that I understand my car!
Great experience working with Glenn and Kate
I was referred to Glenn by a friend and ended up ordering a 2016 C300. I worked with both Glenn and Kate DeCosta in the internet sales department. Kate was an excellent guide -- very knowledgeable about the C-Class and was helpful when I went in and ordered the car. Glenn kept me updated with the progress on my order, letting me know when it would be built and when it would likely arrive. I've now taken delivery and the process went smoothly. Glenn honored our negotiated deal from months earlier and neither he nor the F&I manager, Obaid, pulled any shenanigans (I'm used to dealers trying to nickel and dime at delivery time). Glenn spent a lot of time to thoroughly introduce the car to me and answered all my questions. I won't hesitate to go back to Glenn or Kate for another car.
Don't call Saul.......Call Marvin Ledesma!!!!
I purchased my first vehicle 2015 (SL 400) , in March from Marvin Ledesma. At that time I found Marvin Ledesma to be way above and beyond my expectations. I have been a Mercedes buyer since 1974, and never have I found in all those years a more helpful, honest and dependable service representative Marvin always delivers what he promises and more. Last week, I purchased a 2016 E400 Cabriolet for my wife. With Marvin's help and patience my wife made specific requests and built the car. It arrived last week as promised. After taking delivery, there were so many tech items we could not operate the car to its fullest. Two days after we called Marvin to tell him about our situation. We live 35 miles from Fletcher Jones. Marvin made arrangements to meet us at our home to , tutor us, so we had a better understanding of the electronics in our car.WHAT A MAN!!!!! As I said above, "Don't call Saul, call Marvin"!!
Excellent car-buying experience, Marvin stands out !!
I had a great and very much satisfying experience buying my first Mercedes car from this dealer. Especially Marvin was greatly patient and smiling and answered all my questions and inquiries. Not only that, he went above and beyond to provide options, and its him who really helped me to go for my excellent pick (C300) when I was struggling to choose. Thanks Marvin, you are wonderful.I also would like to thank Shaun for his great deal of transparency and clear explanation of options on financing. Much appreciated.
Marvin and Shaun rock!
Got a call from Mercedes about renewal of lease 5 months in advance and Marvin made it an awesome experience going through the whole process. He is so energetic and cheerful , and very patient , yet smiling !!Shaun was very quick in finalizing the paperwork and help us understanding a lot of stuff
Excellent Salesman! He did above and beyond service.
Wonderful salesman!He delivered my daughter's car for her 18th birthday surprise.He patiently waited for her and showed her features of the car.Assisted us from the beginning up to the end and still extending help my daughter of all her questions.I always recommend Mozie to all.He's the kind of guy who will always be on your side!Thanks Mozie,!
mozie our salesman was great in helping us to purchase my ca
I had problem with my tires and brought it back to the dealership , the workers are very helpful with my problem, the best thing is my sales rep helped me not to get charged in replacing my car tire i saved $375 ...people here are great...i will recommend this place to my family and friends
This sales was impatient and unwilling to work with customers in closing sales. I understand that sales are often bounded by commission, however his unwillingness to hustle and trying to close and lock a deal has turned me away from this dealer. Took my business go bmw and they worked with me, Im now a happy customer there. Going forward I will be telling my friends and co-workers to stay away from mb of Fremont and Hamad.
Really loved the smooth shopping experience provided by Marvin. I was planning on purchasing a new car for a while and Marvin was very quick in getting back to me with the exact car and price that I was looking for! Was in and out with the car by the end of the day! Marvin's performance definitely goes above and beyond my expectations! Definitely recommend Marvin for getting a good deal on a dream car! AJ was very helpful in securing a really good finance rate for my dream car!
BEST car-buying experience EVER.
I've put off buying a car for years now because I dread dealing with car salesmen. I held onto my first car for nearly 13 years because as almost anyone can vouch, car salesmen can be very stressful to deal with. NOT MARVIN!!! Marvin responded to my online inquiry on the car in less than 3 minutes. I was told by another salesman in the area that the best deal that could be offered to me was a few hundred off the sticker price due to high demand for my car. Not the case at all. Marvin proved all my worst nightmares about car buying to be wrong. Not only did I get an exceptional deal on my CLA250, I walked away with a new friend. I inquired about the car on a Tuesday afternoon, made a deal via email in less than an hour, and by that evening, my car was delivered from a sister dealership in Marin to Fletcher Jones Mercedes-Benz in Fremont. We completed most of the paperwork details via phone, which took all but 15 minutes, and the rest is history. Marvin kept me informed every step of the way, from finding the one and only Grey CLA with my absolute must-have options in the Bay Area, to when it it arrived on site via a personal picture text message. We scheduled a time that was convenient for my work schedule so that I could get in and out in just about 2 hours-- most of which, we were laughing, joking, and taking pictures of my new car. Upon arrival, Marvin greeted me with all smiles, handed me my keys, and told me to go for a drive before we even got down to signing papers. When I got back, I was ushered over to Obaid in Finance to sign my signature on a billion documents, which were explained in very high-level detail-- exactly what I love. After writing a check, Marvin personally delivered my car and sat with me to explain everything I needed to know about my car... what and where each button, knob, compartment, and thingamajig did. After a few dozen more photos, I was off to dinner to celebrate my new purchase. Marvin followed up after a couple hours to ensure his customer service met my needs. YES! ABOVE AND BEYOND! I really could not have asked for a better experience than this. I'm amazingly thrilled at his exceptional personal touches in customer service, and already have friends in queue to purchase a car from him. THANK YOU SO SO SO MUCH.
An A plus experience
I am very pleased with my experience at Fletcher Jones Motorcars of Fremont. To begin with, my son-in-law worked with manager Mike Bates to get me exactly the ML 350 I had envisioned, and in just two days. Picking up the car at the dealership, I was very happy with the friendliness, frankness, and knowledgeability of salesman Mike Alkaddomui and the other professionals who worked with me. I feel sure that I will continue to be delighted with the people and the services at Fletcher Jones of Fremont.
I went to this dealership just to compare the GLA model to other crossover we want to have as our next vehicle. Marvin is friendly and kind. He answered all our questions with patience. He is very knowledgeable on all the Mercedes models. We were able to negotiate a price for a GLA with more options than we expected. Bought the car in two day. Overall great experience.Definitely recommended Marvin as first choice car dealer! .
Brushed us off based on current car
Tommy was extremely rude to my friend. He snorted at the fact she was driving a Hyundai Sonata and would come and look at mercedes. He said something along the lines of "wow you're considering a benz after driving a sonata? sure.. *scoff* feel free to look around" (in korean) and left us on the lot. thanks buddy.
I had a very good experience with Mike. He is kind, honest and spend the time to answer all of your questions. I highly recommend him!
I went to the dealership not very sure if I will get the deal I was looking for. Marvin Ledesma has a way of letting the customer feel that he is looking out for their interest, so even though it was not the deal I had come in to get, I left with a car I like and knowing I've got a good deal.
Consistent fast and friendly
I like walking away (or rather driving away) knowing that I got a good deal. Thank goodness for Marvin bc I know he made it all possible, every time. This is the second time leasing with him. After shopping around he's still the one I turn to.
Wrost experience from a Mercedes salesman
Had a very bad experience. My wife and I went to see ML and GLK models. We were just looking around when one sales person named Tito came to help us. He asked us if we are buying it today. We said we are planning to buy in a month or so. Immediately his attitude got changed and he said there are lots of customers are coming today and he may not be able to give much time to show the car. When I asked if we can get test drive today or do we have pre-schedule it, he told that if we buy today he can arrange test drive. He then asked why cant we buy today. When we said that we are also seeing X5 and Evouque, he laughed at us and created a scene like we are kinda idiot people - 'are u guys serious ?'I got very frustrated and immediately left from there. He then came to my car and tried to stop my car. He started saying he is bringing the key so that we can test drive and he is sorry about it. I'm never returning to this dealership and never recommend to anyone.
Excellent Customer Service
I have been putting off looking for a car because I generally do not care for the shopping environment at most dealerships. I did not think that it was possible to buy a car without feeling pressured. We worked with Mike Alkaddoumi on our purchase and it was truly a pleasant experience. Mike was extremely informative and helpful as we reviewed the models that we were considering. His patience made us very comfortable and we were able to make a stress free decision. What a concept!! When we left the dealership, we were sure that we had made the right decision. Mike has also followed up with us since our purchase to find out if we have any questions about the car. It is great to know that I can make contact with Mike or Zabi for any clarification I may need regarding the car or it's operation. There are other dealerships closer to home, but this experience was well worth the trip.We will definitely recommend Mike and Fletcher Jones to anyone looking for a car.
An Amazing Experience
My Husband and I were in the process of looking to buy a car and decided to stop by Fletcher Jones. We were greeted by Mike Kadomi and he did an amazing job with helping us find exactly what we wanted,. He was very patient and he took the time to show us several cars before we made a decision on our purchase. Mike's customer service was excellent and he made us feel comfortable and not rushed to buy a type of car that we would not be happy with. I found a great car and I am very happy with my new MBZ. A week after I brought my car, we returned to Fletcher Jones and got another car for my husband. Mike was once again our salesperson and we drove off in our second MBZ, I highly recommend Mike to anyone that is seeking a professional and pleasant experience. And Shaun did and incredible job closing the deal Thanks for a Great Experience!!!Reuben & Pam
Excellent Customer's Service
My family was very impressed with Marvin's service and my kids who are very picky they were darn impressed. I like Marvin and his Team (Chris) as they took time to explain my wife and kids the know how of the car and introduced every knobs and buttons in the cars...I have seen or heard such an awesome service and hats off to Marvin and Chris.Will surely buy our next car soon at the same place and will buy with Marvin only.Mo Polani9252855565
Great Expierence! Very Happy Buyer.
I've visited a few Mercedes-Benz in the area and nothing compared to the service I received at Fletcher Jones due to Marvin Ledesma. He was a pleasure to work with. What a great experience! I cannot rave enough about how awesome he is and how happy I am!Make sure you ask for them if you're considering a new vehicle.
Excellent Service - Marvin Ledesma
Marvin Ledesman got in touch with us after we made an internet inquire and we truly lucked out. He was an honest salesman and gave us a great deal. We were very pleased with how the whole buying experience was handled at Fletcher Jones Motorcars.
Our salesperson Marvin Ledesma
Hi, I leased a GLA 250 a couple of weeks ago from Marvin. He is awesome! He was friendly, helpful, honest and not pushy. He was very nice even when we mentioned we may want to purchase another car from another dealership. He gave us recommendations and never stopped smiling. He is very well-informed. He didn't put pressure on us. He has such good positive energy. I honestly didn't think I could afford a Mercedes but he made it happen and I love my new car. I wouldn't go anywhere else. I would recommend him to anyone I know. Both my husband and I were made very comfortable at this dealership.
Thank you for providing such excellent service on 5/23/2015
I'd like to thank one of your employees, Kate DeCosta, for her honesty and dedication while selling me the new car and the excellent service she provided me on 5/23/2015. I was lucky to have her with her experience to answer all of my questions honestly. I am so happy with the car I purchased so far.I have always been pleased with the service I receive at Fletcher Jones Motorcars of Fremont. However, Ms. Kate DeCosta's professionalism and ability to get to the bottom of the situation quickly exceeded my expectations.
Poorly Managed unprofessional
Visited the dealership Fletcher Jones Motorcars of Fremont (Mercedes Benz) knew exactly what I was in the market for The All-New 2015 Mercedes Benz CLA-Class.I wandered a bit waiting to be approached but wasn't after 15/20 minutes of looking around the lot.Walked into the showroom thought I would draw some attention. Boy what a waste of time that was! Came across a full blown conversation employees were having for lunch and rounding people up after work to grab cocktails as they shared other revelations of what they did a couple nights ago. A glance was given by an employee after catching their tone of voice echo obnoxiously loud. The conversation carried on, what a disappointment that concluded the reviews read on yelp apparently to be misleading. What happened to the professionalism that Mercedes usually has? More like play ground central and employees dressed in poor work attire. Name plates on employees would help since you can't tell the difference if they are employees or customers.Showing up in a beater car obviously doesn't draw attention or Interest for assisting customers sad but true.
Great service - Good Deal
Recently I decided I was interested in a Mercedes GLK and went looking in my local dealership. After three visits to the dealership and not finding a pro-active sales person , I jumped on websites to explore the inventory at Fletcher-jones. I immediately got response from Marvin, with prices and an invitation to come to Fremont. He followed up with a phone call, had the car I was interested in, made me a great deal, stayed late to meet me at the dealership and made the financing easy. Marvin is fantastic! Professional, informed, listens to your needs and desires and makes it happen. He is worth a 2 hour drive to have the experience of his professionalism.Patricia Terwilliger - Carmel, CA
First class service no matter who you are !
I am so satisfied with my purchase ! Faruq and his associates made my husband and my experience really enjoyable. They were very kind, patient, attentive and I feel like I left with the best deal ever with out the haggle !! I didn't have the perfect credit score to get our dream family car GL 450, but they certainly treated me like a I had a credit score of 900 ! Truly VIP service, it was all about us this customer.
Great Buying experience
Working with Marvin Ledesma was an absolute pleasure. My car was negotiated over the phone and Internet, and was ready for pick up the very next day. Marvin had the car ready to go when I arrived, and all that was left was the paper work, and the handing over of the keys....very efficient and professional!
I'd like to thank Mozie to bringing me to Mercedes family, I have bought my first Mercedes car. Mozie was really patient and helpful during our decision making. No pressure, but rather gently advice. He showed us various models with different external and internal design. I really appreciate his kindness and professionalism.Victor
Customer Experience if top priority
Fletcher Jones team including the finance officer and our dealer were truly great to work with. They were patient during our decision process and very knowledgable about the product/services they were offering. Sam worked with us and ensured we got everything we were looking for. The finance officer was particularly helpful: we had a personal issue that had nothing to do with Mercedes or Fletcher Jones dealership. However, since it happened during our visit, the dealership went above and beyond to fix the issue (again, had nothing to do with the car, service, dealership, etc. I prefer not to state the details here) just to ensure that our experience was flawless. I have talked about this experience with all my friends and family and have highly recommended this dealership. I have worked with other luxury brands before in California and have felt that my business was not appreciated nor needed. At Fletcher Jones, I truly felt like that cared about my business and TRULY wanted our family to have a wonderful experience during and after the purchase. I will certainly shop here again.
RED MERCEDES BENZ NEW PURCHASE
ME AND MY SON WENT TO PURCHASE THE CAR , ALREADY NEGOTIATED EARLY, WAITING IN THE GARAGE READY TO GO . EXCELLENT SERVICE ,ALSO MET THE MANAGER
No Hassle Purchase Experience
I bought my AMG from Kate who was a real pleasure to work with. I never felt pressured or BS'ed, Kate was always good at communicating quickly over email or text, and researching any questions I had. Kate shared in the excitement of getting a new car, and did her best to make sure the experience was special. Out of all my car buying experiences, this was the best yet!
Very Good Customer Service
I've been to many dealerships and never have I felt as comfortable buying a car until I came to Fletcher Jones in Fremont. Kate is awesome! I never once felt rushed in buying my car. In fact she took the time and did research for me on what would be the best options for me in the price range for my budget. I am so pleased with her personal service, I may go back to her when I plan on leasing my next car. Thanks Kate, you are awesome!!!~Justin Villanueva
Great buying experience
After a bad experience with another Mercedes dealership, I called up Faruq at Fletcher Jones for buying my first car.It was an absolute delight working with him. This being my first car, I had lot of questions and concerns all of which were addressed by Faruq. I was particular about the pricing but have to say that he got me the best deal for the exact car I was looking for.He made sure he was available over phone even when he was on leave !Tommy handled the entire process/formalities on the day of delivery. He made sure the process was hassle-free and was there to take care of everything till the end.Cheers to these guys. I would wholeheartedly recommend them and wish them the best.
The best car shopping experience I've ever had!
Misty Uemura is the best sales manager I ever had! She is super professional, technical, friendly, and most importantly, she got me a super good deal on my brand new GLA250! The overall shopping experience was super easy! And Ajmal Sardar also made our finance process fast and easy! They are both awesome!I will definitely recommend all of my families and friends to come buy a car from Misty! I will for sure but my next car here at Fretch Jones Benz!
Marvin Ledesma helped us to buy the car. The whole process was very smooth and pleasant. He tried very hard to give us a good deal and was very patient to explain things. He even sent somebody to pick up our old card for trade-in. Thank you, Marvin!
Hassle free deal!!
We were not sure what we wanted- however checking out the E350- and with Faruq's patience and expertise- we realized that the E350 was the perfect fit for us. Faruq has a warm and courteous approach to his clients. He answers questions clearly - without beating around the bush. Things were super easy all the way and the fair price we asked for was met with without any delays. Car was delivered on schedule and everything was as smooth as silk. Faruq - we would like to thank you for your time and patience. We love our new car!
What a excellent experience. Sam help me find the car I need with reasonable price. Great follow up after I got the car. Appreciate your help Sam!
Can't beat the deals
Scored an outrageous price on a new E350 without the normal hassle. We explained our position to Tony Chiem who helped us find a vehicle that matched our requirements and closed the price negotiations very quickly. The experience was prompt and straightforward. Love the new E350.
Misleading Lease Information
I leased a new vehicle from Fletcher Jones in February. Overall the staff at the dealership was very nice as you would expect from any dealership. I worked with Tom in leasing my Mercedes. While Tom was helpfully intitially, he was not very forward with disclosing the leasing term. Since it was my first time leasing, they defintely took advantage of that and not answering my question honestly when asked. I asked about the money factor (MF) in the lease and was told that it is not negotiable. This was repeated more than once. It is in fact negotiable like the interest rate when purchase instead of leasing. I went back the next day to point out that I was given false information regarding my lease. With my excellent credit score, I would have qualify for some of the best rate. Sang said he will help me reduce the MF by a little bit as a "courtesy" and being committed to excellent customer service. Obviously, the first step in providing excellent customer service is to not give out false information. I enjoyed the car but the experience at this dealership left a sour taste.
Best car buying experience EVER!
I wanted to trade in my C Class for an SUV because we had a new addition to the family and was referred to Marvin Ledesma. I HATE the whole car buying experience so I was dreading coming in. When we got to the dealership, we told Marvin what kind of car we wanted and what our price range was and he was able to get us to the right place in less than an hour! We were in and out of there in a little over 3 hours. That was the easiest and most open car buying experience I have ever had. Will definitely go to Marvin again for our next car. He was super friendly, professional, and most importantly, did not act like a shady car salesman. Thanks Marvin! We love our new M Class!
Purchased a vehicle
Purchased a used vehicle from Fletcher Jones a couple weeks ago. Just wanted to say it was a pleasant experience. No pressure, took care of some minor issues we had with the vehicle without any problems. Would definitely recommend this Dealership to our friends.
Fantastic experience at FJ Mercedes
I sat with Sam to discuss the features I would like in my car. He was experienced, professional, and detailed in explaining the technology within the car and the benefits of a Merc. I appreciate his patience in finding the car that met with my expectations and he gave me a good deal for it. Sam and Obaid stayed past their schedules to finish up the transaction. Sam was also brilliant in explaining the car functions and setting it up before I could drive off. Overall, I had an excellent experience and would recommend Sam, Obaid and FJ Mercedes especially if you need a lot of questions answered before your purchase.
THANK YOU Sam Wali .He was patient, very pleasant and professional. He followed up with me without ever being pushy . I walked out the door driving my car, very happy and satisfied. I am confident the service will continue.We will look for him again in the future.I would prefer my friend to Sam for buying a car.
Misty is very helpful and friendly sales person. She is very responsible on my order and updated on the status with my all the time.
Amazing Sales Experience
Cant think of a better car buying experience. Tony and Shaun were amazing and went out of their way to accommodate my needs. I had to special order the car and they helped all the way through. Loving the car....
Called in the morning, left with a car that day
Fletcher Jones Mercedes in Fremont is a classy operation. I came across the dealership through Truecar.com. Immediately after putting in an online request, I was contacted by Misty, who over the phone/text procured a fair deal for a Mercedes GLA. I accepted the first price because I knew it was a fair price based upon shopping around at competitors.When I arrived at the dealership the experience was great. Everyone was friendly, helpful, and not pushy. Since the car that I wanted was not on site, they hustled behind the scenes to procure it so that I didnt leave empty-handed. I really appreciate all the effort that they put in on my behalf. The dealers that I was shopping at before didnt treat me like the customer, and in some cases didnt treat me like a serious customer which got under my skin and ultimately lost my business.My business was valued at Fletcher Jones Mercedes in Fremont. The finance manger Alex even took the time to introduce me to the bosses there, who interrupted their meeting to say hello.THAT is how you establish a long-term relationship. Full-marks to the entire team at Fletcher Jones Mercedes in Fremont!
Find my dream car here
I was looking for a C300 sedan, and I have almost visited all dealerships in the bay area. They either don't have the color I wanted, or the package option of the car was not I liked. Fletcher Jones Motorcars of Fremont was about the third dealership I visited. I talked to Jay what the packages and color I was looking for. Luckily they have the car just match everything I requested. We sit down to negotiate the price, Jay was very nice to work for me with his manager to match the price I asked for. For the first day, I did not decide to buy it, as we want to take look at other dealership as well. However, Jay is still very patient and nice to send us out the store.In the next week, Jay was kindly sending emails to keep working on the car we want to buy. Since we could not find any other cars has the same package, unless we waited for couple weeks, or compromised to different color. We accepted the price Jay fought against his manager for us. The price I would say it is great price comparing with other offers.Before we went to the store to pick up the car, Jay had ready prepared every documents for us, and the car is cleaned. He reminded us to have auto insurance ready for the car before we left just made sure we have nice car back to home.I have friend bought CLK from them last December, they recommend this dealership to me, I would go to recommend them to more of my friends.
My First Mercedes Experience
Morning I decided I wanted to buy a car, 8pm we entered Fletcher Jones and before 10pm I was out with my new Mercedes. The experience with Fletcher Jones has been outstanding from initial pricing to delivery to all the paperwork and it continues. Staff is very friendly and always happy to help.
Exceptional Customer Service
My husband and I walked in just to browse and window shop, however we drove out in our new family car. This is our second Mercedes-Benz purchase. We went from a sports car to a SUV. I must say Tony (our Dealer) was the final deciding factor in our purchase. He knew all the answers to our questions and was more than willing to go above and beyond to help ease any uncertainty we had. I love our new SUV and am complete happy with our purchase.
Excellent C300 Buying experience, Thanks to Mr Chris Bowers.
This was the best car buying experience I have ever had. Before going to the dealership at Fletcher Jones Fremont, I had various email back and forth between me and Chris Bowers. Chris provided quick responses and required details which helped me narrow down my options. It was really very Helpful.When i went to the dealership and met Mr Chris Bowers, he showed me around various options which would had been on interest to me. Chris shared with me some special uniqueness of Mercedes Benz cars. and was just very pleasant to talk to. Chris Bowers was very patient and honest, He listened and addressed all the questions and concerns i had. It was really a no pressure, excellent car buying experience. He literally spend very good amount of time explaining me various options in my C300 and making sure i understood them very well. Just before leaving from the dealership he again revisited those with me. Thanks Mr Chris Bowers to make car buying a fun experience at Fletcher Jones Mercedes Benz. I will recommend his name any time.
great service, friendly salespeople
Jay Adalat helped us find the car we were looking for, everything was so smooth. He explained the features to us in detail, we tested drive it, and bought the car the same day. Strongly recommend this dealership and Jay Adalat.
Superior Service Expedited!
Sam, Tony and AJ made my buying experience enjoyable as it was quick! I am very pleased with my new Mercedes and would definitely recommend others to the dealership.
Friendly, efficient, and customer focussed
I recently bought a C Class from Fletcher Jones in Fremont. Marvin was very friendly and effective. He went through extra effort to get me a car that he did not have in his lot and beat the price of other dealers. His whole focus was to make the buying experience a good one and make sure folks walk away feeling good. This was the best car buying experience that I have had. Alex, the Finance manager was also good. He did not push us to purchase options that we did not want. I would definitely recommend Marvin and his team to all my friends. I hope all car dealers had this attitude.
I am glad to write this review for my own (now i can say :)) dealership Fletcher Jones Motorcars of Fremont that I had a wonderful buying experience of my first MB- GLK-350-4Matic. Here I would like to mention the most important and unforgettable moments First time when I met with Sam Wali. he help me a lot starting from showing the features of the 350 SUV till the last day when I was driving out my car from the showroom, Sam is a real professional person not only professional he is also very friendly and I never feel at any stage that I am talking with some sales guy his dealing with us like a family member. I also have the same feeling for Tito Talampas.I am also looking forward same level of service from Fletcher Jones Motorcars and specially from these three guys Sam and Tito and his BossIf you really want something luxurious I highly recommend contacting Sam and TitoThanks,Azam Ali
Absolutely amazing experience
After my experience with few other car dealers at luxury/non-luxury brand showrooms, who aim at just getting their sales up, I was pretty impressed by the way Fletcher Jones Staff treated my queries and concerns and helped me find the most suitable car.At no point I felt that they were pushing me to just buy a car for the sake of buying it, and they took care that I get the best possible deal.Thanks for the great experience. You will be at the top of my List when I recommend someone to buy a true piece of German Engineering
Professional Sale Team
Thank you Mike Alkadomui and his manager staff these guy are easy to work with and very professional SALE man and I was happy to do the business with them.DungLen
A pleasant experience!
We are very lucky to choose Fremont Mercedes and have Tom as our sale representative. He is very friendly and considerable! Thank you Tom for helping us get good deal on the new car and the trade in price. We also want to thank all the staff in dealership for the good service! The Guan's
My first Mercedes Benz!
Thank you Mike, Tony, and Shaun for your amazing customer service. From the minute I pulled into the parking lot, I was immediately greeted by Mike. It was late as well, maybe around 730pm when I arrived to the dealership. Mike was very friendly and made sure I left with the car I wanted! He made sure to answer all of my questions as well. Tony stepped in after Mike made sure I got the best deal. I traded in my 2012 Honda Accord. So this is my first Mercedes Benz! =) Tony is also another amazing salesman. He is very detailed and made sure I left with knowing how to work the many features of my new car! He also went above and beyond customer service in my opinion when I left Tony to go see Shaun next by moving all of my belongings from my Honda into my new car. That was very nice! Shaun made sure I knew about all of the extra packages I could add on to my car. He was not pushy with anything and made sure I knew about each one Benz had to offer. I did go with the basic package. Thank you Mike, Tony, and Shaun for making sure I left a happy girl! From beginning to end, and even after purchasing my new car, customer service has been excellent. The immediate follow up with seeing how my first drive home from the dealership was nice. My cousin will be coming here to trade in her car as well. I am definitely a happy customer who will be referring friends and family here versus other Mercedes Benz dealership.
Excellent Buying Experience
I bought a CLA 250 from Fletcher Jones. Chris Bowers handled the deal. Great guy. Very upfront with me and even found the exact car I wanted when it was not in their inventory. Always communicated with me quickly. Very down-to-earth guy. Rest of the staff was very nice to me as well (probably because I was buying a car!). Special shoutout to Alex as well. Great talk with you while I was signing the papers.
Excellent Sales Person -- Chrisi Bowers
My husband and I went to Fletcher Jones to see the new C300/400. We met with Chris Bowers who showed us the cars. After test driving the C400, we felt the car was smaller than what we liked. Chris then showed us the E350 which we liked. Chris was patient and courteous. He was not pushy which I had feared about car salesmen. He showed us the features about the cars. And if he didn't know, he said he would find out. As we were leaving, he asked if we would be interested in a CPO vehicle. He sensed that we liked the E350 but hesitated it. He showed us a CPO car that we fell in love with. We test drove the vehicle and loved the extra safety features that we wouldn't have gotten with a new E350. That day, Chris spent over 3 hours with us. We didn't buy the car right away but went back the following week. The car had been a champ for us thanks to Chris excellent service.
Great Car for the right price
Faruq was great, this was my second car from Fletcher jones, this time the deal was a bit complex, but Faruq made it hassle free and worry free and got us a deal which was too good to resist
Ir was Great!
You should ask for Tony Chiem! He is the best and he tried work with you. He is great! I send few friends and the are Happy too.
Marvin was great!
I recently purchased a 2015 CLA from Marvin Ledesma and have no complaints! Marvin was very helpful and started assisting with my search from the beginning when I requested a quote online. If any of my friends/family are in need of a new Mercedes I would definitely have them pay Mavin a visit!
Pleasant buying experience
We purchased our 2015 C400 in November 2014 and was pleasantly surprised with the customer service experience we received from Dody and Kate. Both are very nice people and very customer service oriented. We will definitely contact them again if we are in the market for another Mercedes.
An Absolute First Class Experience - Every Aspect!
THANK YOU Sam Wali, AJ Faroqui and the entire Mercedes Benz Team at Fletcher Jones Motorcars. This was our first experience with Mercedes Benz Fletcher Jones and our expectations where met and exceeded. What an exceptionally first class experience. Every member of the Mercedes Benz Team was insistent in excellence in every process, at every step and turn. I could not have asked for a better experience from Sales, Finance, Service, M Brace Set Up, Management and the all over team. Looking forward to many years of service and sales from an exceptional organization. THANK YOU AGAIN!
A Great Experience! A Great Value!
Tom Hamid was absolutely the best. He spent a lot of time with us showing us the car and also helped us a lot during the whole process. His friendly and ever smiling nature is a blessing to this place. He ensured that we had the best experience and was sincere in pointing out the different options we had and treated us like Family. I literally walked out with the GL450 4 hours back. I am writing this review to thank all the people who helped us get our first MB! Thank you so much for welcoming us to this awesome family! - Jerrin & Manu
Excellent experience with Glenn and Marisol to Lease a car
It was pretty easy. Glenn and Marisol were very responsive on responding to emails compare to most of dealerships. Some of them just sent an email after 10 days to ask how can we help you !!!!Highly recommend them.
Excellent !!!! :)
I am blessed to always find the right people at the right time. This is my second time at Fletcher Jones Motorcars of Fremont. First, was to lease a car 3 years ago. I was treated like I was one of the Family member of the staff there ( I don't know anyone there). Just a few days ago, I went back to return my leased car and purchase a another car. I felt like I was family again. Sam Wali & Luis Krystal, what can I say, they are GREAT!!!!! I had spoke to Luis Krystal over the phone, who explained all my options for lease and purchase. The next day I went in late, it was past Luis's time at work. He stayed behind to make sure, Sam knew what I was looking for and gave instructions. Sam showed me the car's I was looking for and we narrowed it down and by end of the night, I drove my new car home. They are so kind and generous with information, I am so grateful. Reason I say that is because I am a single mom and went in both times alone. People always say, be careful, don't be taken advantage of. I would recommend EVERYONE to this dealership, SAM WALI and last but not least LUIS KRYSTAL. Thank you gentleman. I am so great full. You have to go check out the car for $240,000, OH MY GOODNESS!!!! WOW!!!!
I would have to say that Sam Wali has made our purchasing of a Mercedes very enjoyable. I would recommend him to anyone who asks me about buying a car.Thank you for the Excellent experience.Andrew K.
My buying experience with Misty was nothing short of extraordinary from the very first contact via e-mail to her delivery of my beautiful new Mercedes Benz at my door just two days later. Misty answered all questions in a a highly professional yet genial and knowledgeable manner. She listened closely as we discussed my wishes, needs and budget and presented her recommendations clearly and straightforwardly. Misty was always available by phone or e-mail during the buying process and she facilitated the transaction quickly and efficiently while always making me feel pampered and appreciated. This lovely and remarkable woman worked after hours, driving the new car to my home so that I could have it as quickly as possible, and then took me on a "tour" of my new purchase, familiarizing me with it's operation and options so that I have felt comfortable driving it from the very start. There aren't enough superlatives to describe Misty, so I'll simply say that she is not only an expertly trained and highly gifted professional, but a trusted and valued associate whom I recommend wholeheartedly and am delighted to have worked with.
The purchase process of my car at Fletcher Jones is is excellent and i 'm pleased with the service by Faruq Mansoor and Rommel Villamor. The way of explaining features in car was too good.
We walked in to just look around and to see a couple of vehicles, and we were approached by Sam. He showed us several vehicles, and within an hour we were signing our deal. At first, me and my wife were kind of nervous but Sam took care of us and explained every doubt in detail. He is very knowledgeable and professional, great person! We did not get the pressure to purchase but the experience of buying a Mercedes Benz vehicle. We walked out of the dealership feeling very happy and excited about our new car. We will be definitely be back for our next car purchase.
Best car buying experience ever!
This was the best car buying experience I have ever had. Most are like going to the dentist but this was both rational and professional. Marvin was straight to the point, willing to work with us, and easy to work with. We are very pleased with the outcome and can recommend Marvin Ledsma without reservation.Bob and Dianne
Our first time to consider an MB. Kate DeCosta helps a lot with showing us around, explained all features, and test driving. She's patient, knowledgeable and honest. The overall purchasing process is very smooth and quick. Now we are enjoying the new car. Thanks, Kate :)
Awesome first time experience
Kept us company, a very kind, great guy. This location is listens to what you want, quick to come up with cars that fit your best interest and a very reliable dealership. 5 stars!
Tony Chiem made my first Mercedes Benz into a great experience. He showed me around, told me a little about MB history and was just very pleasant to talk to. I ended leasing a GL and it drives like a tank! Thank you so much and you will see me back in the future for sure. I am a fan now!
Honest and excellent
Usually I avoid hitting dealership until the very end or I have to test drive. But Sami is most patient and honest sales, and I was attracted to. Instead of sell you a car on the lot, he listen to you and help you make decision along the way, instead of making one for you directly or indirectly. It took 3 month to locate the car with exact configuration I wanted, if it's with other sales I would have give up long ago. Glad I met you, Sam!
Great service by - Kate DeCosta
I rarely write a review but definitely wanted to write one for Kate. She is awesome and after sales service is excellent. You always know what you are going to buy and just looking for a sales person who can make your buying experience very smooth and comfortable. Kate DeCosta is that sales person who made the buying experience very smooth for us. I strongly recommend her capability as a sales person. Regards Prashant
Excellent Customer Oriented Service
I approached Fletcher Jones looking for 2015 C Class, and I met with Sam Wali. Sam was excellent professional and friendly, made the whole buying experience easy and pleasant. He was very clear in explaining the features and was able to compare my last 2 final choices side by side for my family to take the final decision. I would like to thank Sam for his help and would like to give Fletcher Jones 5 Stars.
Tom Hamid is very professional and knowledgeable sales person. He takes his time to listen and address all the questions and concerns a buyer has. I would recommend him to others. Great Job Tom. He even called me 2 days later to find out how my new Mercedes is running and if I have any concern. Amandeep
Very good, no pressure, car buying experience
Faruq Mansoor was very professional and knew in-and-out about the model I was looking for. He was very quick to find alternate cars that matched my options and very patiently answered all my questions. I went to other dealers also to look for other brands but the time that Faruq spent with me to help me understand the features of 2015 Mercedes Benz GLK SUV and the way he treated a customer could not be matched by those other dealer representatives. This good treatment is also one of the reasons (in addition to the deal breaker corporate fleet program that MB offered) for me to stick to MB and finally making the purchase. He really respected the buyer's concerns and was able to address them without any bias. Thank you very much Faruq for your help and patience.
Flawless service experience, time and time again...
I've been bringing my car to service since late 2012. Working with Joe Defreitas (service adviser) has been an outstanding experience. Joe is extremely courteous and professional. He takes the time to listen and address any concerns or questions that I might have. Joe routinely goes the extra mile to ensure I am satisfied with the service. I do own several other German vehicles and have these serviced at other dealerships, but the level of service I get at Fletcher Jones in Fremont is bar-none, # 1 on my list.
Overall a fantastic buying experience
We were here 2 years ago but ended up taking our business elsewhere. But 2015 was a whole new experience. Sam Wali was our final closing consultant. He did an extremely thorough and professional job of making sure we understood the car we were buying, making sure we got we were looking for in a car and yes something that was financially viable for us. His patience and detailed approach is highly commendableWe must also mention we dealt with George Loh initially. he is a seasoned veteran who helped us with our initial buying needsOverall a positive experience. I would recommend working with them for your new Mercedes
good purchase experience and Misty is great
Good environment at this dealership. Everyone was friendly, not just the sales person (Misty) who I did the business with. But Misty is also very enthusiastic, professional and helpful! Glad I purchase my C250 from her!
Faruq Mansoor was very professional, patient, and provided excellent service to help me get the car that I wanted. I would recommend him to anyone looking for a new Benz.
The "Go To" Mercedes Dealership/Sales Rep in the Bay Area
What a wonderful experience. The dealership and Sam Wali took excellent care of us in leasing our new ML350! I would HIGHLY recommend Fletcher Jones and Sam to take care all of your Mercedes-Benz needs. We have now leased two vehicles (Mercedes) from Fletcher Jones and received superior customer service before, during, and after both sales. I would like to elaborate more fully on this specific sale and add that Sam did an absolute outstanding job of being patient with us and really listening to our wants and needs in helping us find the perfect fit. Thank you Sam and Fletcher Jones!
this is the dealership to go
We went to a few dealersihps but didn't get the highest quality service & experience as like this one. Tom Hamid was the Sales that assisted us & we're very satisified with the exceptional services from him. Save your time as he (& this dealership) will work on your buying need.
Most Customer Centric Approach To Sales
Where do I start, Pinged Internet Sales > Marvin Called in 5Mins > Heard my Story patiently > Told me i'll be able to help you out > then stated just visit the dealership next afternoon > I was there and i was in and out within 1.5 hours with a brand spanking new C300.Awesome staff from Marvin Ledesma to Dody Abshir to Mike Bates, one of the best Mercedes dealership in town. This is my second car from this dealership, i'll never go anywhere else cuz these associates care for their customers and not trying to sell you what you don't need.And lastly Marvin Ledesma ROCKS !! Professional, great listening capability and understands your situation + works around it to make things happen.Fletcher Jones customer for Life !! Shishir Verma
The way car buying is MEANT to be,,,
I found Fletcher Jones through TrueCar. Misty Uemura, my Internet sales rep, contacted me within a few minutes of submitting my TrueCar request and got immediately to work. Within a day she had secured the exact car we were looking for (from another dealer) and steered us quickly and efficiently through the test drive, deal negotiation, and closing processes.I was offered very good pricing up front on the car via TrueCar and the entire sales team worked with me to get the overall deal, including tradein, where I needed it to be. They are tough but fair negotiators, always pleasant and respectful and applied absolutely no strong arm tactics, bait-and-switch, or finance time upselling. The overall impression conveyed is one of partnership working a deal that best meets the needs of both parties, rather than the adversarial process I've encountered at other dealerships.In short, this is the way car buying is meant to work in the Internet age: rapid, efficient access to product and information; straightforward price negotiation; and a very efficient process. We drove our new car off the lot within 48 hours of initial contact and could not be happier with the experience.Even with the drive from the Peninsula I wouldn't hesitate to use them for future purchases or service.
The Third Dealership was the Charm
Tom Hamid, the sales person, was very patient and explained clearly the difference between the luxury and sport model in the Mercedes E-350. He spent extra time going over the telephone, navigation and other systems of the car after we decided to purchase it. Ajmal Faroqi, the finance director, was extremely respectful and quick to complete the paper work necessary for the transaction.I only wish my wife and I had gone to the Fletcher Jones Motorcars dealership first and avoided the other two dealerships we visited on December 21, 2014.My only regret is that Mr. Sang So, who we had an appointment with at 2:00 PM, did not personally meet us first before he asked Tom Hamid to assist us.
Phenomenal Customer Service!
I was shopping for a new car and knew that I wanted to purchase a Mercedes Benz. While I was doubtful I would be able to afford a new vehicle (or receive financing), I agreed to test drive a few models and explore any and all financing options. I have never worked with more professional people than Faruq Mansoor and Marvin Ledesma. Both of these gentlemen treated me with the utmost respect and dignity and made the purchase process stress free. I LOVE my new, certified ML350 and am so greatful to have bought my vehicle from the Fletcher Jones Motorcars Dealership. I intend to share my pleasant experience with my friends and colleagues in an effort to promote the Fletcher Jones brand. Faruq is indeed very patient and truly cares about you finding the perfect vehicle. Faruq was not at all "pushy" and is far from the typical sales person you would expect to encounter at a dealership. In addition, Zabi Rahimi was very thorough and patient when explaining the details of the car to me. Shaun Graef was very warm and worked quickly to get me in and out as my son was tired and ready to go home. I highly recommend Faruq Mansoor and the entire team at the Fletcher Jones Mercedes Benz dealership.
Great car buying experience
I've been looking for certified preowned R350. I found one on Saturday on mbusa.com, contacted Fletcher Jones Mercedes Benz. Faruq sent me an email with the price and I stopped by the dealership before dinner for a test drive. We liked the car and Faruq and AJ patiently worked with me to answer all my questions. No surprises, very smooth car buying experience. Will recommend to my friends.
Rainy day car buying with an infant & toddler on hand
My wife & I certainly experienced a high level of service at Fletcher Jones Fremont considering we had both our young kids with us while looking at a CPO 2013 GL450 we were interested in. We were late to our appointment & it was pouring rain. Yet, our sales rep Mozie Razawi had the car prepped & out front for us to glean over and test drive immediately upon arrival . I did not anticipate purchasing that day however we liked the car & decided to negotiate with what limited time we had. During which I had to make a scheduled one hour work related phone call & Mozie was kind enough to allow me to use his desk & phone to complete. Upon final signing at the finance department, Mozie & his colleague Zabi kept my youngest toddler entertained at their well appointed waiting lounge. I came out to find my son surrounded by a handful of Fletcher Jones staff members whom he made friends with. We are very happy with our purchase and very appreciative of the great service we received while at Fletcher Jones Fremont. Special thanks to Mozie for making it painless and Zabi for the vehicle tech review. Keep up the great work! Michael & Angelina
Got a new 2015 Mercedes GLA250
Me and my mom have gotten Lexuses in the past, but my mom was thinking of getting a Mercedes instead to try something different. We were referred by a friend to contact Sales Associate Tony Chiem, and there was good reason our friend recommended him. We had a stellar experience with Tony, who really took care of us and is the type of guy who you feel like you can trust. My family has worked with several car salesmen in the past, but Tony was the most accommodating out of all of them. We would absolutely recommend our friends or family to Tony at the Fletcher Jones Mercedes dealership if they were thinking of getting a Mercedes. We will definitely be calling Tony again next time we want a new car because he has converted us from Lexus to Mercedes.
Perfect first time car buying experience!!!!
This was the first time I was buying a car and I'm really glad I chose Fletcher Jones Motorcars of Fremont. Faruq was my primary contact for all my sales related queries. He answered all my questions very nicely and with complete details. He showed me the perfect car which I wanted to buy. Faruq really helped me a lot while going over all the different options and packages. He gave me each and every minute details I wanted to know. He helped me a lot in getting the deal finalized and getting the car which I liked. Since this was the first time I was buying a car and was going with a higher brand, I had my budget restrictions. Faruq considered all my restrictions and helped me in putting together a great deal.Shaun helped me to a great extent in finalizing onto a great deal. He walked me over all the necessary mercedes products and suggested me the right things to consider. He even put in great efforts to get my financing done with reasonable rates. He ensured that I sealed the deal with great satisfaction and happiness.Overall I want to say I am really happy with the car buying experience. All thanks to Faruq and Shaun for extending their kindness and helping me out to such a great extend. The entine car buying experience was just perfect and I walked out with a big smile on my face!
Tony was very knowledgable and even my husband who is hard to please was impressed he worked with Shaun in finance and got me a great rate for my less than seller credit. Tony converted me from Lexus to my first Mercedes loving my car so far and know if I have issues is can call Tony he is really good following up
Excellent Service with Great Attention to Detail
I had a fantastic experience purchasing my car from Fletcher Jones in Fremont. From the time that I was greeted by a smiling Tom Hamid at the entrance to being handed keys to my new car (with the Mercedes Benz keychain), the experience was excellent. Tom patiently explained the pros and cons of various models. He offered to let me 'borrow' the car for a couple of hours to get a feel for the car and to talk it over with my wife ("smart soft selling"). Once I made the decision to purchase the car, he made sure that the car was cleaned, detailed and had all blemishes removed. Finally at the time of delivery, he excitedly explained all the features of the car. I have bought luxury cars before and have never been treated this well. I almost felt like a royal. PS Thanks also to the professionalism of all the staff including Mr. Ajmal Sardar in the Finance Dept.PPS I love my C250!!
Great experience overall!
We had a great experience buying a car at Fletcher Jones Mercedes in Fremont. We used to go to Beschoff in San Jose but we prefer our experience here. The staff was very professional and Tony Chien, our salesperson, made the process very easy and transparent. I would definitely recommend Tony Chien and this dealership.
We went to Fletcher Jones dealership not having any idea what car we wanted. Sam Wali met us at the door and from the first moment he was polite and pleasant. He listened to our needs and showed us several cars. Sam spent much time explaining and comparing the cars and their features. He is a great salesperson and works hard to satisfy his customers' needs without being pushy. Overall we had a great experience and would recommend Sam Wali to our friends and family.
Contact seller for Color
Transmission: 8-Speed Automatic with Auto-Shif
Body Style: SUV
City: Fremont, CA
Engine Type: 2.0L I4 16V GDI DOHC Turbo
Transmission: 9-Speed Automatic
Body Style: SUV
City: Fremont, CA
Engine Type: 2.0L I4 16V GDI DOHC Turbo
Transmission: 9-Speed Automatic
Body Style: SUV
City: Fremont, CA
Engine Type: 2.0L I4 16V GDI DOHC Turbo