Five Star Nissan

Finally a great experience!

After several bad experiences at 5 star buying cars I had an awesome one. Thank you Chad Douglas and Jodie for making buying my truck so easy!

Great service

It was great working with Jodie Eakins and the 5 Star Nissan team. They offered more for my trade and got me to where I needed to be payment wise. I recommend them if you are in the market for a new or used vehicle.

Satisfying buying experience.

Jodie Eakins was patient, respectful and kind attitude during our purchase process. Jodie was extremely knowledgeable of the 2016 Nissan Muranoand we were sold.

Great Customer Service!!

Thank you for making my experience a pleasure, Teresa! The people seemed nice, prices were reasonable, and service was faster than I had expected but Teresa really made my experience comfortable!

Jodie took care of us he did a great job.

Everyone we came into contact with was friendly, respectful . We're very happy with our 2016 Nissan Rogue and we would recommend Five Star Nissan Warner Robins and Jodie Eakins Who was our sales rep and did a great job !! Look him up he and Nissan will take great care to get u a vehicle .My 1 complaint it was very very busy so we had to wait quite awhile to do our paper work just a busy time .

Great service

u in town visiting stopped by to look at new Nissan's. Will gave me great service and paid attention to my questions. He was an asset to your facility. ThAnks again!!!!

Multiple visits;all disasters

The salesmen lack knowledge of their products, or their competition and the sales managers are arrogant know it alls who don't respect customers. Avoid wasting your time.

Awesome

Mr. Jodie was awesome showed me the cars I wanted to see gave us a great deal def is the best sales person. I will be back for another one.

Nissan Love

Jodie is an excellent salesperson. Everyone who goes to Five Star Nissan needs to see him. Referralso will definitely be sent his way. I will be upgrading through him as well when it is time.

SUV Heaven

Jodie got me into the most perfect pre-owned Jeep. I'm loving my Renegade. I was so surprised to find one someone traded in and I get to avoid the depreciation of the Jeep. Thank you Jodie!

Easiest purchase of a vehicle I have ever made!

I walked in Five Star and drove out in a new Roque! Thank you Melissa for finding the perfect vehicle for me! Your the Best.!

Great Person

Jodie is a great and respectful person. I went in looking for a truck or SUV. He made sure that's what I left with. He is the one of few salespeople I know that put the customers first. I told him what I could do and he worked in it.

Very friendly crew

My experience with Five Star Nissan was, and has been, very pleasant. The whole crew offer friendly service and treated my needs and wishes with top priority.This is my sixth vehicle from this location and will continue to return.

Vehicle purchase

Five star nissan is the best. I have purchased 4 vehicles from there with no hassle and a payment that I like. Jodie Eakins is the best sales person I have ever met. He always work hard to get you the best deal.

350Z Dreams

Jodie has been working with me for years helping me find the perfect 350Z. We finally found out that has been tricked out and crazy. Love it for shows. Make sure you ask for Jodie...

Dealer Review

Jodie at Five Star Nissan in Warner Robins was helpful in getting the right vehicle that I was interested in purchasing. He allowed me to make sure that the vehicle was one I wanted.

Special

A friend referred me to Jodie. They have a beautiful Maxima. I was so scared because I don't have the best score, but here I am driving a beautiful Maxima. My payments are comfortable. Jodie made my dreams come true....

Thankful

Right from the start, Jodie made sure I knew what I needed to know about the new Nissan altimas and sentras. She was very helpful. Even though I didn't buy a vehicle yet from the dealership, I certainly would recommend Jodie for any kind of help at the dealership.

Five Star

Five Star is a great place to go and buy a car. Ask to speak to Rickie or Jodie. They are good folks to talk too.

Awesome Experience!

The whole team was amazing, especially Melissa! The managers were more than generous and very kind. Melissa even went out of her way to make us feel like friends instead of just customers! I am very pleased with the hospitaliy that came with choosing this dealership! Thank You Guys!

Great service

We have purchased several cars from Five Star Nissan. I bring them here to be serviced Teresa the cashier has always been helpful and is a smiling face that welcomes you each time.

Jody is awesome!

Thank you to the Five Star team! I was referred to Jody and couldn't be happier. After spending several hours at another dealership trying to sell me something on the lot I didn't want, Jody listened to my needs and worked closely with the GM, Kyle to find what I wanted even though it wasn't on their lot. He provided me a loaner until my car was delivered and his assistant, Rickey drove an hour to swap it out with me in the pouring rain. I will definitely refer all my friends! It was a great car buying experience.

"Five Star Nissan and Ryan; Jodie and Patrick"

We walked into Five Star Nissan to gather paper work needed because I had an accident and totaled by Juke. We had Gap insurance WHICH WE HIGHLY recommend and needed paper work from dealership. We waked in and were at a small table in showroom gathering all our paper work when Ryan Gamblin the General Sales Manager walked up to us remembering us from when we purchased our Juke about six months ago. At the time Ryan was the Finance Manager. He immediately stepped in said he would help and made all copies we needed to provide to Gap for our insurance, he went the extra mile and sent paper work to Gap and made copies for us. He was concerned with the incidents of the accident making sure I was okay. He asked if we needed a vehicle knowing that when we were in last we traded both our vehicles in as my husband is retired and I am on disability. We were driving a rental at the time and insurance was about to run out of coverage and we never thought we could get into a new vehicle until all the paper with insurance and gap were completed. Within a few hours with the help of our Salesman Jodie Eakins and Finance Manager Patrick Carr and Ryan Gamblin who all went above and beyond to help us we drove out of the dealership with a new Nissan Rogue. What a blessing and God sent dealership Five Star Nissan is too us. Thank you is not enough to say to this wonderful team. My husband said this dealership should be a training school for all dealerships to follow. No pressure only help and concern for us.

Awesome to work with

I have purchased 2 brand new Nissan's in the past 9months. My first salesman was Thomas very helpful on first purchase of 2015 Sentra Sv (12-2015). Went to look at Nissan Trucks (8-7-16) but Thomas was busy so Don ask if Maria could help me. Well, got the same kind of service from Maria as I did with Thomas. Very helpful and will run the extra mile to show me what I wanted. Kudos to Both Thomas and Maria for a job well done. Don Jones was also very helpful in making the deals go thru so call on these folks at Nissan Warner Robins if your in the market for New or used vehicle. Tell them Cliff sent you.

Five Star Nissan and Jodie Eakins

Jodie and Five Star went the extra miles to find the vehicle I was looking for and Jodie went above and beyond to help me get the add-ons I was looking for. I have now purchased 3 vehicles from Five Star Nissan and Jodie Eakins in the last 2 years and have no doubt when I purchase another vehicle it also will be from Five Star Nissan.

Melissa is awesome!!

I have a newborn & was in the market for new dependable car. It was easier and more convenient for me to not spend a lot of time at the dealership because of the baby. Melissa went out of her way to make that happen. Superior customer service, highly recommend!

Above and beyond

They went above and beyond to help me get in a great car and away from owning a lemon! I first wanted used but got new which does give me peace of mind.

Great car buying experience

I had a great experience buying my 2006 Mini Cooper from Jodie. Jodie was very professional and I would re-comment him and the dealership to all my friends

Do what they promise

Our salesman, Jodie Eakins is a "does what he says" type of guy. Great service after the sale. We would definitely buy from here again.

EASY DOES IT

Just bought a Nissan Rogue from Jodie Eakins. What an easy, no pressure experience. Jodie and Ryan (the sales manager) made it happen. After signing all the paperwork, Jodie helped me with linking up my bluetooth to my iphone, and a quick course on using sirrusXM. Thanks so much!

Excellent Customer Service!!

I have been going to Five Star Nissan for 8 years and I get the best customer service from my favorite salesman Jodie Eakins!! I appreciate his dedication to his customers and how he always goes above and beyond!!!

Service Review

Reid Clifton was very understanding & easy to work with. As a woman, it can be hard to trust a dealership's judgement for car service. My car was stalling while in motion and they told me that I had a failed transmission. I felt like I was getting the run around because they wanted to charge me for the service that should have been covered under warranty. After a while of working through some things, they told me that it actually was covered! What I appreciated from Reid is that he communicated with me and answered all my questions. He got me a rental and I was out the door until my car is finished. I also want to recognize Tim Kendrick. He was very pleasant to get to know on the way to pick up my rental. He put all my bags and suitcases from my car into the van and the rental. He also opened doors and was overall kind. He had a great sense of humor as well. I appreciated the experience from both of these men. Thank you for your service!

Five Star Customer Service

I had a very difficult situation trading in 2 cars with negative equity for a car that I could afford. I wanted a specific payment and I also had a sick baby at home. I had already spoken with several dealerships on different cars when Ryan called me about a car he had on his lot. It wasn't even on the list of cars I was looking at, but it fit the bill perfectly! When he told me about the 2015 Hyundai Genesis, I looked it up and fell in love... when he told me that Melissa would come and pick up the 2nd car for me I was pleasantly surprised... but when he said that Melissa would actually bring the Genesis and loan paperwork to my house because of my sick baby, it blew me away! The car is amazing, but the customer service is really outstanding! Melissa and Ryan have made what is usually a long drawn out process easy and painless. They worked really hard to get the deal done and get the payment right where I needed it to be. I can't imagine trading in this car because I love it so much, but if and when the time comes that I do, you can be that I won't be going anywhere else. Melissa and Ryan have earned a lifelong customer! Thanks guys!!!

Five Star Nissan

Theron Bailey was my salesman and he was exceptional.

Great Vehicle

I had an awesome experience! Bought my car through live chat & text message!! Never even set foot on dealership, this makes me very happy! No offense but I detest to haggle with a car sales person over the price & warranty and any other pros or cons that may come up. I knew exactly what I wanted I priced my 2012 Maxima on Kelly Blue Book and researched the carfax report. Melissa was great she checked the car out for me & assured me it was very clean with no smoke smell. She got all my information via text we finalized the deal & she even had the car delivered to me that night, at my house, talk about service! This was by far the best car buying experience I have ever had, I will be recommending 5 Star & Melissa Harris to all My Friends & Family!!!

Mislead and belittled when trying to address the situation

I went to purchase a car Wednesday. They did not have what I was looking for on the lot, but could find it and they would certify the car. If the car was not was led to believe I would not have to take it. A full cpo inspection would be done prior to me getting the car. That didn't happen. I picked up the car Thursday night. It had two tears in the upholstery. Didn't expect perfection, as it was a 2015 with approximately 14000 miles. The very next day I discovered the back right window did not work, nor did the back overhead lights. I took the car back immediately, this is less than 24 hours. They told me then that the cpo inspection had not been done as it should have, apologized and assured me a full inspection would happen. They had to order parts so they gave me my car back and would fix the problems once the parts came in. The very next day the other back window stopped working. This was late saturday. They are closed on Sunday so I took it back as soon as they opened today, monday. I told them the newest problem and that I wanted out of the car. I no longer trust this car, the problems it is showing, nor the inspection given. Noone told me about a single problem. I had to tell them. I ended up speaking with a manager by the name of Art, possibly the rudest and most condescending person I have met as a customer. He told me I could not get out of that car and into another one unless I paid. He said he has already paid 1200 for something they did to the car and HE was not going to lose the money. So I have a 21000 car that I cannot get out of and will have to continue to bring it in for repairs. My intentions of buying a 1 year old, low mileage car that is supposedly cpo was to not have to have repairs the first few months, much less the first day. He told me I should have known better than to go into a deal with a car that was not on their lot. I would agree IF I fad not been told by them that if the inspection showed problems I would not have to take the car. The full inspection had not been done or if it had, they failed to disclose the problems. Why would they expect someone to be okay with buying a one year old car where the back windows don't work. I am so worried this is just the beginning and problems will continue coming up. Gary Glor and Don Johnson were very nice but it doesn't matter when their management is non receptive to owning their responsibilities to their customers. Don't go there. Management does not stand by what is.being told to their customers. Their supposed 1200 service is much more important.

Thanks Melissa Harris, Trey and Art!!!

What an awesome Team I had at Five Star Nissan!!! Hat's off to you all. Melissa, you are a wonderful person don't change anything. You are the BEST!!! I love my 2106 Nissan Rogue!!!

Bought 2016 Nissan Frontier

I've bought 4 vehicles from 5 Star Nissan and 3 from Jodie Eakins. He is the best and most helpful salesman I've ever worked with.HE SAVED ME MONEY.Thank you Jodie

Teresa Cashier and the service depatment

Teresa, Cashier and the service department and team did an excellent job,my issues are always with the sales department not following thru after the sale or messing up I have bought three new vehicles from 5 Star since 2010 because of the price only, I may recommend 5 star but would worn friends to expect the sales team will not keep their word or mess up the process.

Excellent Service

I had the best car buying experience ever thanks to Jodie Eakins. Jodie is a wonderful person as well as car salesman. I just had my car serviced with yet again another great experience thanks to Jodie and his assistant Rickie. These two make a great team. I will definitely be seeing Jodie when I buy my next car.

Jodie is excellent

Coming into the world of finances and trying to build credit. Jodie was able to assist and get me the best deal. He beat 3 other dealerships I went too with an amazing price and service. Went back for my second time and he once again got me a great deal with my jeep that I'm loving :) I highly recommend this dealership and Jodie if you can get him :) I'll gladly travel 2-3hours from my new residence just to deal with him

Lies, Lies, and more Lies..

I hope you will forward this to the owner, manager, and anyone else that matters. I contacted Five Star about the purchase of a 2011 Dodge Challenger that i found online. I was contacted by Casey McCaskill about this car. I made an appointment to drive to Warner Robins to test drive and perhaps purchase this car. I drove down and found out that the car had been sold 2 weeks earlier. I was lied to just to get me on the lot. Being that i was already there i did look around and found a car i liked. We did the paperwork and i was going to drive the car home that evening, and leave my Jeep because i did not have a driver with me. and I had to come back the next day to pick up my Jeep. After doing the paperwork and getting ready to go, I was told i could not drive the car so I drove my Jeep and came back the next day with driver to pick up the car. I finished what i had to do and got ready to go and was told there was only one key to the car. Casey said he would contact the previous owner to see if he still had the other key. So i agreed and took the car. Well again Casey contacted me stating that he had the other key and would mail it. Did not happen. Contacted him again and he stated that he would mail it Monday. This was back on 4/26, I still have not received the key. I have been Lied to from the minute i contacted Five Star Nissan. Now I have had enough. I am going to post this experience every opportunity I get. I am totally disgusted with the way i have been treated.

Customer Service

Marcus Hampton, who did my oil change, was very helpful and knowledgeable; Teresa Belcher, my cashier, was very pleasant to deal with, and Heather Guice was very helpful in making sure that I was well taken care of. All three associates went out of their way, to make sure that my Five Star Nissan experience was very smooth. I would highly recommend this dealership to my friends.

Teresa blechers amazing service

She is the head cashier. she was nice made me feel welcome . She is always smiling and so cheerful .

Got the truck of my DREAMS !

Drove 2 hours to pick up the truck of my dreams ! 2011 Toyota Tacoma .Melissa Harris did a great job of going to bat for me and getting me a good price !She had all paper work done and ready for me as I requested once I arrived at dealership, I was in and out in less than 45 min ! My family and I are very happy and looking forward to driving this truck for a long time !Thanks Melissa !

Customer service

She did a wonderful job cashing me out. I really appreciate the good customer service. The service is always exceptional when I go there. Thanks

Poor customer service

I bought a car from them 3 weeks ago. I went in after work so about time i got there it was dark. My sales person Donnie was great at first process was smooth and I went home with a car. Well the next day I noticed the bumper had a crack in it. I text donnie a picture and got no response. Which I thought was odd because he had no problem texting me all day prior trying to get a sale. I called the dealership and spoke to the general manager Art he told me to come by. I come by and he said that they could epoxy it. I said you mean glue it? How would that look? He then proceeded to tell me that I should have seen it when I bought it and then he didnt have to do anything for me. It was dark and there was no light out there the car bumper is black. Its not like they provided me with a flash light to comb the car with. He then continued to tell me that if I wanted then could just give me my trade in back and to cancel the sale. All while being very unprofessional in front of his employees. I asked if there was another manger that I could talk to and he laughed and said I am the manger. I felt like he belittled me and treated me this way because not only am I an minority but I am a woman. They never did fix my bumper and I have tried calling and no return call. But i did get a call wanting me to give them a review. I wouldnt go here honestly their customer service is terrible. I would have still bought the car had I seen it and they offered to epoxy it. I just felt like he was very rude to me. I have been waiting to give a review hoping that they would return my calls and fix the bumper but as of 3 weeks later they still haven't!

Excellent experience at WR 5 Star

Melissa Harris internet manager at five star Nissan worked with me for over six months in the purchasing of my Nissan. I was going to buy in Macon but she was the reason I bought in Warner Robins. She did a great job answering all my question and giving me all the information I needed to make my final decision. Thanks!

Teresa Belcher, Cashier

I received an email for a review of service received recently during service of my 2012 Maxima and/or 2015 Rogue (had both serviced same week, so not sure which one this survey request is for), specifically for Teresa. The link took me to a site with multiple links to Five Star Nissan, versus the usual, tailored survey site for the specific person indicated. I hope this venue gets the review for Teresa correctly into your system. As noted above, we have two Nissans, both purchased from Five Star Nissan, and have had multiple opportunities to interact with Teresa. Her performance has always been outstanding, upbeat and friendly. She is an outstanding worker for the company!

Very happy with our salesman (Alex Johnson)

We enjoyed our experience shopping at this location. We especially enjoyed our experience dealing with ALEX JOHNSON (our sales person). He was very professional, polite and did not stop trying until he found the perfect ALTIMA for us. We will definitely tell our family and friends to look him up when they need a replacement automobile.

Purchased 2016 Frontier

My Wife and I were extremely happy with the friendliness and professional staff members of Five Star Nissan of Warner Robins, Ga. It was the BEST vehicle buying experience EVER. Y'all have customers for LIFE. Special Thanks to.....Kimiai Trueheart, Reggie Thompkins, and Trey Temples.

Purchased a 2016 Frontier

The MOST enjoyable vehicle buying experience. The staff was extremely professional and friendly. We did not feel pressured or pushed to purchase. The amount of purchase was agreed upon while over the phone, being that I live 2-2.5 hours away. The money that was saved gave me/use the opportunity to purchase extra protection and warranties. I have NEVER been treated this well while buying a new vehicle. Absolutely Gratifying Experience!!! Special Thanks to Kimiai Trueheart, Reggie Thompkins, and Trey Temple!!! Y'all are AWESOME and have a customers for life.

Purchased a 2016 Frontier at a AWESOME price!

This dealership and employees were extremely professional and friendly. By far, the MOST ENJOYABLE vehicle purchase EVER! The price was pretty much agreed upon over the phone, due to the fact that I was driving approx. 2-2.5 hours from my home. The money I saved was used to purchase extra protection and warranties. Y'all have a customer for LIFE!!! I cannot say enough.....words cannot explain satisfaction.

awesome 1st visit!!

Once lovely Saturday morning I went in for an oil change, for my recently purchased Nissan Sentra, and received not only a very important oil change, but also the technicians took the time to inspect my vehicle and noticed that my tires needed rotating. Considering I am a parent of 3 beautiful princesses and want to keep them safe at all time, I really appreciated the offer to rotate my tires for better safety. The technicians were not only respectful and knowledgeable, but also friendly. The service took no time that morning, or at least that's how it seemed!! HappCCCustomer!!

GREAT Seller

I can in to look around for a car. I met this young man by the name of Za'favious Cotton, he have one of the beautiful smile. He was such a good seller he took the time to explain everything to me. However when I didn't get a car that day is keep on smiling and when I got ready to leave he told me when you get ready to buy that car come see me. I will tell the world that if you want a car go to Five Star Nissan and ask for the best seller that handsome young man name Za'favious Cotton. What I liked the most about this young mand he didn't try to push me to buy a car when all I was doing was looking. Great job Za'favious Cotton Bonnie

Used Vehicle

Thank you for making the purchase of my son's truck easy and quick. Keith, Mellisa Harris and Shaun Alston Howard you were all wonderful to deal with, Thank you very much again.

Great staff

Usually I dread walking into a dealership. This dealership was like no other. The sales rep Trey Banks was awesome. He took his time with us, and I didn't feel pressured to buy any of the vehicles there. I came back after my first visit and bought a new Nissan Rogue. The sales manager gave me a good trade in value for my truck as well.I had a great experience.

Sales Manager is a Liar!!!! see ripoff report.com

HORRIBLE CUSTOMER SERVICE BY THE SALES MANAGER, QUOTES ONE PRICE OUT THE DOOR ON THE PHONE THEN CALLS YOU A LIAR WHEN YOU GET THERE!!!

Great Serivce

I had a GREAT Experience! Melissa Harris was very helpful. I came in wanting to know what the payment would be on buying or leasing the Pathfinder. I asked to test drive the Pathfinder and without hesitation Melissa had us in it. We ended up buying a certified pre-owned 2015 Pathfinder with all my "requirements" and we got that and then some. Thanks again Melissa!!!

New car with problems

Bought a car 16 December 2015. 2 days later notice rear bumper popped out. Returned to dealer. Told part had to be order to repair. After Christmas noticed a ticking sound at moderate rates of speed. Returned to dealer. Heat shield apparently not attached properly. Dealer fixed. Fast forward to end of January. Called dealer to inquire about the status of ordered part. "Hummmm, ma'am are you calling the right dealership?" No part ordered. No record of complaint. This is not acceptable. After FIVE STAR NISSAN OF WARNER ROBINS has a cleared check, they have 0 cares to give.

Cashier

Teresa Belcher, has this great ability to make a person smile, even though a customer may have to pay a lot of money to get their car fixed. She cares for the people on a daily bases with grace and intelligence.

Five Star Nissan Review

From the minute we arrived at Five Star Nissan in Warner Robins, Ga., we received nothing but incredible service!! This is the second vehicle we have purchased from this dealership in 3 months and will continue to do business there in the future!

Great place

Had a great experience buying new pathfinder,my salesman was spot on,got me everything I asked for and then some,the manager named Brian really helped a lot,thank you

SERVICE

I HAD MAJOR PROBLEMS WITH MY NISSAN AND HAD IT TOWED TO FIVE STAR DO THERE PROXIMITY TO THE CARS DEMISE. SOME TIMES THINGS SEEM TO GO WRONG BUT NOT THIS TIME. I HAD AN ANGEL ON MY SHOULDER AND HIS NAME IS MARCUS. AFTER FINDING THE ISSUES THEYHAD THE CAR REPAIRED VERY QUICKLY. THEY DID EVERYTHING THEY COULD AND MORE. ANYONE WITH A NISSAN THAT IS HAVING PROBLEMS WOULD BE A MORON NOT TO TAKE TO FIVE STAR. I WILL NEVER SET FOOT AT ANOTHER DEALERSHIP WHEN IT COMES TO NISSAN. THEY GOT MY BUSINESS THE OLD WAY. THEY EARNED IT. CALL MARCUS OR JOHN IF YOUR CAR EVER GETS SICK. THE DOCTOR IS IN AND CAN HANDLE IT.

Awesome Dealership

What a great experience. Melissa Harris was truly a professional, informative, and an exciting sales woman to deal with. It was a pleasure working with her and the entire staff of this dealership. I have bought many cars over the years and this by far was the best experience I have had. I appreciate the hardworking folks that this dealership has to offer. The passion and pride of their staff promotes the brand they are selling. Thanks for putting me into the new 2016 Nissan Maxima!! Great Job Melissa!! Best wishes for 2016!!!

"Great Service!"

Came in for an oil change and installation of a plastic engine dust cover for the under carriage of the car. Everyone was receptive, courteous and professional.

Poor sales team

I tried twice to give this dealership a chance and both times had to walk away. First time went and looked at a car and all I wanted was the price of the car and got 3 prices in 15 minutes. First salesman wanted me go to true car website or USAA to get the price Second actually looked up a simalar car price on true car in front of me. Third guy guy gave me two prices second was higher than first.Really like the car so my wife and went back the next day. We tried to test drive the car at first was not going to let us test the car without a sales person in the car. Then finally after 2o or 30 min. We was able to test drive the car but we had to fill out a loaner agreement form. I have drive 6 other cars this week at dealership and never went threw so much to test drive the car. We got back from the test drive and still liked the car. Again with the price again could not get clear price and we started to leave. I asked them to sign a copy of loaner agreement saying I had return the car with no damage they refused. Said the loaner agreement was to protect them not me. The sales person actually yelded at me in the dealership. I would never do any business with these people. I went that day and bought a new car from Butler in Macon

Intimidation doesn't work

After months of researching, I found what I was looking for at the Warner Robins facility. I inquired online and over the phone, I test drove the vehicle and I was upfront telling the salesman (Cordy) that I wasn't planning on making any major decisions today, especially without my husband. He proceeded to ask me " Is your husband the only decision maker in the family, if I can get you numbers today, can we make a deal?" So I left saying I will return after speaking with my spouse. When I returned a week later, I made sure the vehicle was available, told Cordy that I had my own financing and wanted to know the bottom line to drive the car off the lot today. I arrived, they made me wait; said they were trying to see if they had the car,(I knew it was there, I called on my way up to confirm), while waiting, there's some guy sitting across from me eating cookies, didn't acknowledge my presence at all but guess what he later introduced himself as the department manager. By then I told them I was getting agitated since they had me waiting for no reason and I am still waiting on my bottom line. They wanted to talk financing, I repeatedly told them I was content on what I have with my bank and I'm ready to talk numbers, so cookie man gets smart and asked me " what do you want to pay". At that point "I'm like really, so I get to decide, ok"; so I give him a number and he 's blows up at me " no mam, I can't do that"; I say, "well what can you do"; he says "I can't do that"; I say "can you negotiate anything"; he says; "NO"; so I said ok thank you for your time and have a nice day. As I got in my car I get cornered again by 2 more salesmen that just didn't want to accept NO for an answer. Bottom line is, If you like being harassed and don't want negotiations, you should check them out. This isn't even the end of the story, I didn't even get to the part where they sold the vehicle and failed to tell me only to continue emailing me that it's still available. If you want that story just ask me!

Got APPROVED!!!

After 4 or 5 other places that could not get me approved. Victor and Patrick got it done at Five Star Nissan in Warner Robins, GA. I even got the vehicle I wanted.

Love my Nissan!

I have recently purchased a 2015 Nissan Rogue from the Warner Robins, GA location and I am absolutely in love with it!!! Every feature it has I am throughly impressed with, especially the gas mileage it gets!! But what I am more impressed with was the AMAZING customer service I received from Victor Hambrick. I sat down with Victor and told him exactly what I needed from a vehicle, what I was looking for, and my price point. I was honest with him and told him I was in a bind and needed a vehicle ASAP. My previous car had finally given up days before and that was my only transportation back to New York for the holidays while my husband was deployed. Other dealerships I had visited during the day tried to take advantage with pricing, and even tried to talk me into smaller cars, when i specifically needed an suv. Victor actually listened to everything I said, and worked with me to try and get what I needed in such a short time. I was able to purchase my Rogue and finish all the paperwork within 4 hours in one day. Dealing with Victor Hambrick was absolutely the best decision! I HIGHLY recommend Victor and the Nissan dealership on Highway 96 in Warner Robins.

Great service!

I felt that the service at this dealership was 100% excellent thanks to Teresa she was a very knowledgeable employee I will be doing business with this dealership again.

Fivestar Nissan

I don't know very disappointing they had no clue what they where doing treated me and my family with no respect I ask what is the best price no response I ask what kind of warranty they don't know ill get that give me a minute ok waiting for a long time there trying to approve the deal there almost there he says but still no response on the question I had asked but here we go lets do this deal sign 5000 down or itight have been 5500 down its a 5 year old suv with high miles but my family liked the suv please daddy ok maybe we can correct this I thought but still got the run around and felt like a jack you now they even had time to correct this because let me say another thing you try to get a car they run your name your score goes down and it does making harder on us plus waste of my time let me waste some ones time they will curse me out but I'm wrong they reply buy saying why would you wanna buy a car from here if we are so bad wow really sir that's professional

Great Dealership and Delivered on promises!

Went in to look at used 2014 Nissan Titan and was greeted at the door by the salesman that I had contact with through their webpage and the truck was already waiting for me to test drive. After test drive, I had noted that there was a problem with front end shaking and told him that I did not think I would buy it. Patrick went in and talked with manager and they agreed to fix whatever was wrong if I wanted the truck. Made my trade and was sent home in a loaner. Truck was fixed and they had my new truck brought to me at my house, an hour and fifteen minute drive away. They delivered on their promise and even made several follow up calls.Thanks Patrick Boehm and Five Star Nissan!!

The worst service dept in the country, im sure!

This experience with them has disgusted me so much that I wouldn't even go purchase a key battery from them if I had to! My car was having problems and I took it there to be looked at. They did absolutely nothing to my car and charged me $149 to do nothing! When asked to present the results from the diagnostic test that was allegedly done on the vehicle they could not produce the documents. On multiple occasions the service manager John was asked for these documents but he's one of the biggest morons to walk this earth and had an excuse each time as into why it wasn't available. They are a bad representation of Nissan as a whole! Taking people's money and doing no work! I wouldn't lead my worst enemy in their direction!

Happy with purchase

Went in to look at the Nissan Frontiers. I was met by Greg Garth. He was very helpful in showing me the vehicles that I was interested in. Though he was new to the dealership, he was knowledgeable, friendly and helpful. Though I was not 100% sure that I wanted to purchase the vehicle that day, they agreed to my offer so I made the deal and drove home in my new Frontier. A pleasant experience, thank you Greg & staff.

Great service

Great sales person. Nee smart and just all round great person

Cashier

During my visit recent to Nissan to have my car looked at, I was sitting by the cashier, whom I noticed how busy she was. She is a very good doing more than two things at a time. A very cheery personality and approached her job with a smile on her face with all her customers. When she wasn't busy, we talked, such a nice person, and you should be glad you have her on your staff. Teresa Belcher, thank you for being you. I don't know the name of the mechanic, but he did good and figured out what was wrong with my brakes.

"Got exactly what I wanted!"

Grady Williams, along with other team members at Five Star Nissan did an amazing and relatively quick job to help me find exactly the right vehicle for me. I don't think I've ever had a more pleasant and easy transaction at a dealership. The sales team were friendly, professional, and ethical. They were kind to my son and even gave him balloons and a snack to help him during the wait. I was deeply impressed, and will certainly be providing them with business in the future. Great job team! You've won a loyal customer, and future referrals.

2015 Nissan Altima

When I first visited the dealership last year July 2014, I was greeted by Grady Williams. He was the best salesman I have ever had. He knew his job and did it well. That particular day I purchase a 2012 Nissan Altima. A year later i came back and purchased a 2015 Altima. Grady did the exact same thing. Explained everthing to a "T". He even connected my bluetooth for me. I would definitely recommend him to others. Great experience and great job!!!!

2015 Altima

We were greeted by Flavio Gomes he showed us the cars we wanted to see. He explained all the details and new feature of my new car. He went above and beyond throughout the hold process. The hold sales team were friendly and helpful.Thanksd

Love my Titan

It was one of the best car buying experience that I have ever had at a dealership. Grady Williams was one of the best and Top salesman that I have ever dealt with in my 17 years of me buying a car. I recommend all to come to Five Star in Warner Robins for your next purchase.

Purchase of new vehicle

Mr. Flavio was a great help. I had a great time buying a car there plus he went the extra mile to make sure l was happy with my purchase. I am recommending friends to go there!

Super Nice Team

Mike McGee and the awesome team made buying my NEW 2015 Nissan a breeze. No hassles and No problems. Want an award winning deal and Super Nice service go see Mike McGee on Hywy 96 at Nissan in Warner Robins Ga. This is my 2nd New Nissan and let me tell you, NOBODY will take care of you like Mike, Billy and Ryan!!!!!! Love my new car..

customer service is not dead!!!

Wow Teresa the cashier is a one in a million; although she was extremely busy...she took time to help my daughter and I. She even arranged to get us a ride to get lunch. She is very patient and caring.

Was able to open a door when all others were shut!

Mr Thompkins was referred to me and got in touch w me quickly. I told him my situations and my needs and he did his part in seing to it that I got what I needed. He went above what I expected and had me riding dinner then I had expected as well. Car buying is a lot of hurry up and wait and he did what he could to make it go as smoothly as possible. Thanks for not waisting my time you knew what you were doing that was very clear!

Will NOT be returning to Five Star.

Highly disappointed in the way we were treated at Five Star Nissan yesterday by some jerk named "Don"; absolutely could not wait to get out of there! Would have much rather dealt strictly with Mike, who's first day at Five Star Nissan was yesterday; I can only HOPE that some of the people there realize Mike was doing his job exactly how we expect any sales person to do!

New Car 2015 Sentra

Overall I had two great salesman Theron Bailey and Flavio Gomes. They were very helpful and nice. Although my choice was not what I had plan but due to me being a new purchaser that was my only car choice. But Theron and Flavio treated me with well respect and made me very comfortable. As sales representatives I would recommend them to be your people of choice

Five star nissan was excellent!

Great overall experience! Willing to stay late and make sure that i was happy. Very friendly and knowledgeable. Would definitely recommend ask for Reginal Thompkins and victor E. Hambrick, when looking at Five Star Nissan.

Best sales person.

Flavio Fomes was very helpful make me feel comfortable and best of all he speak Spanish ..He did not rush us to buy something we did not want.

Great deal and great service

Mr. Reggie Thompkins did an awesome job in assisting me with my new car purchase. Everything went great. Thanks. Mr.Thompkins is a very hard worker. Great job

the. best

Flavio Gomes was great ver y. Attentive and he answer my. Question in a prompt way.. he make feel very comfortable. ...and for me was. The. Best sales person..

great experience with sale of vehicle

I purchased a new Maxima from Flavio Gomes at Five Star Nissan in Warner Robins and the whole process was excellent. Flavio treated us with respect and honesty. He did not rush us to buy nor pushed us to into something that we did not want. I knew what I wanted and how much I wanted to pay for it, I did my research before I got there, He stayed on track and kept the deal to what I wanted. Flavio is an excellent salesman.

Unexpected

Flavio was very good to us. He stayed late to help us with our purchase. He also called to follow up and make sure we were satisfied.

salesmen

I hope you only have one salesperson named Graddy, because I can't remember his last name, but I wanted to let you know he was very nice, knows his job and did excellent work in finding me a car. With what I persented with when I came in, was a job, and he worked wonders for me. Thanks Graddy!

Easy purchase!

I went to purchase the Nissan Versa. Flavio Gomes made the process fun and simple, and he was honest and easy to work with! Don Johnson was very attentive and polite, and then Corey made the finance process seamless. I love my new car!

A great experience

I went to upgrade from a Sentra to Altima. Nee made it very easy. I was comfortable with my decision. I am enjoying my new car. Nee is a wonderful salesman. She didn't pressure me. She was very patient with me cause I am a very picky person.

Tess is the best!

Tess in the service department is great! I originally went in for an oil change and when I picked up my car she notified me of several recalls. She helped set up an appointment and made the entire process easy. I work a lot and don't have a lot of time on my hands. She was able to meet all of my needs so that my life was inconvenienced as little as possible. I work in the customer service industry and I know that in today's market highly satisfied is what companies are aiming for. Tess has certainly accomplished this. I have to say that because of Tess I will be buying my next car from Five Star.

Awesome Experience!!!

From the time my wife and I set foot on the lot until we left the dealership, we encountered nothing but politeness, professionalism, and cooperation. Our salesperson, Flavio Gomes, was friendly and went the extra mile to ensure we were happy with our new Maxima. Don Johnson, the Sales Manager, was willing to negotiate a fair price. It was an all-around awesome experience!! I would highly recommend 5 Star Nissan.

Great experience

Great overall experience! Willing to stay late and make sure that we were happy. Very friendly and knowledgeable. If he didn't know the answer to a question, he found out for us. Would definitely recommend.asking for Flavio Gomes when looking at Five Star Nissan.

Saved the day!!!

Brandon at five star Nissan in Warner Robins took care of me with my situation. He is an outstanding man. I advise that anyone needs help I suggest very highly to ask for him assistance. He really changed my outlook on five star Nissan. Chatham Haley

willing to go the extra mile

Brought cars to the door as it was 100 degrees when we got there. Listened to what we said and willing to stay late on a sat night.

2016 Maxima

Just purchased my 2016 Maxima. I previously purchased a 2013 Altima from this dealership and was happy with my purchase, but the new Maxima really stands out. The exterior and interior styling is great. Such a leap from the last generation Maxima. There's no buying pressure and the sales staff was very friendly.

Satisfied Customer

I'm pleased with my experience and staff at Five Star Nissan. My salesperson was knowledgeable and helpful about the product. I would recommend my friends and family to the dealership.

the best dealership by far

I came in looking for a 2011-2012 rouge. But Flavio Gomes helped me not only get a newer rouge, it had lower miles than ones I saw online. Plus the price just couldn't be beat. I love my new suv. Thanks so much!

CASHIER

TERESA LOVICK IS A LOVELY PERSONAL YOUNG WOMAN WITH A GREAT PROFESSIONAL ATTITUDE. SHE WAS VERY RESPECTFUL AND IS VERY PROFESSIONAL, ALTHOUGH SHE WAS QUITE BUSY. SHE MADE MY STAY AT FIVE STAR NISSIAN MORE RELAXING.

Service Department

During a routine service visit today, basic oil change, I was provided fantastic, human and caring service. Rick and Mr Larry was the epitome of customer service and was helpful and informative. Theresa, Cashering, was not just friendly and kind but also helped me save $$$ on a quite expensive service; she was great at providing me a dollar saver to my service. Kudos!!

great customer service,very clean comfortable envi

Me and my partner came in to find us a bigger vehicle for our expanding family and was greeted at the door as if we were family. My mate and I were comfortable and enthusiastic through out our entire venture through the car lot thanks to the wonderful dealer nee houng she was very informative and knowledgeable of the car purchasing process and was a joy to meet i cant wait until my next buy ms. Nee is our new dealer.

One satisfied customer!

I came looking for a reliable vehicle and found just that! Thomas Golphin was my salesman and he did an outstanding job with helping me find something I liked. Special thanks to him and the entire staff, at five star!

BAIT AND SWITCH

I set up an appointment to test drive a vehicle. Although the vehicle was not in stock, Lauren assured me that it would be at the store by 3:00 and that I needed to see Billy when I arrived. I met Billy and he acted like he knew nothing about me coming in. He took me to his office and started looking through the computer for the vehicle. He did not even know which one I was there to test drive. When I asked him if the vehicle had arrived, he told me that "Unfortunately, it is late." He said that he had plenty of other vehicles he could show me, though. BAIT AND SWITCH!!!

Great deals, great Service

5 STAR nissan was able to match the lowest price I found on the internet, and I actually got my new car cheaper than what Carmax wanted for the same car used. More importantly Victor also helped when I had a problem after the sale.

Great service

If you want great experience and a friendly sales person, go see Nee Hoang at Five Star Nissan. She stayed with me the whole time and answered all my questions I had. Left the dealership with more information than I needed!

Great Car Salesman and Excellent Customer Service.

My husband and I was looking for a new car and since were heard through family members about Five Star Nissian we did not hesitate to see what the hype was about. Reggie Thompkins was our Car Saleman and he displayed excellent customer service and knowledge of each car he showed us. Reggie did not make us feel as we were just customers looking for a car, but he made us feel like we were family. I haven't purchased a car since 2006 and this was definitely a great experience. The deal was done in a timely manner and Reggie made sure my husband and I was comfortable with the deal. Reggie Thompkins made that happen and we greatly appreciate it!!!!

Satisfied customer

I am very happy with my Nissan Versa... I would send anyone who is looking to buy... Grady, Don, Brandon, and Amanda were very helpful..

Great buying experience!

I bought a 2015 Murano in May, 2015 at Fivestar Nissian in Warner Robins, GA. My experience with the dealer was all positive. I am a hard sell and make them work for my business. It took all day but my salesman (Justin) and the Sales Manager (Don Johnson) put up with me and kept working until they got to the deal I was looking for. I found them much more willing to work with me then other dealers in this area. Thanks Guys

Best customer service I have experience by far.

I think that they hit it out of the park at all levels from salesman to finance to service. I just had a warm happy feeling when dealing with Grady Billy and Don. They are some really great group of people at Five Star and would recommend them to all of my friends.

Nice and knowledgeable staff

Everyone was nice, caring, and friendly. The sales representative and the sales manager did a great job helping us find a wonderful car and they got us an awesome financing deal. The team there really goes out of their way to make sure that the customer has an excellent experience. If you want a good car at a good price and want to have a wonderful car buying experience, than go to Five Star Nissan in Warner Robins, GA.

parts

Teresa is always friendly and helpful she always helps me with whatwhat I need she is always smiling and helpful I will always come to fivestar nissan in warner robins ga.

sucked

New Hoang was my sales person. She was great. I had just gotten over a broken leg so I wasn't walking very fast. She walked my speed the whole time I was there. She listen to what I wanted and showed me just what I could afford. She knew that i right not buy on that day but still treated me with respect. The loan person, I think his name was Don, is why I rated five star a 2. He was very pushy. Said I was wasting his time. Showed me car I know I couldn't afford and then wouldn't tell me the price. Wouldn't leave me alone when I told him I had to think about it. I would go back to five star for Nee but nothing else. I have no idea who Jodie is. I didn't work with her at all. It wouldn't let me go on unless I picked someone

Great Service

Melissa Harris is a fantastic salesperson. I felt comfortable with her from the beginning. I would recommend Ms. Harris and Five Star to all my friends!

2012 Sentra SR (RED BABE)

I am soooo happy that I shopped with Five Star Nissan , been here twice for a vehicle the first experience I didn't feel welcome and lied too like 3 years ago . Wednesday I went in to talk with Mr. Grady Williams the best salesman you would come across , I felt so comfortable and certified . One thing I like about him is he did what he said most of all kept his word with me the entire time and got me something with very low miles and excellent gas mileage . I want to say thank you once again Mr. Williams you did a AWESOME job and got me riding like you promised .

I'm Loving my New Altima

Since my older car has a ton of miles on it,I was in search of a new vehicle. Thanks Grady Williams.The proud owner of two Nissan Altimas.

Rushed & unfriendly managment

Casey, the lead salesman, was very up front & forward. Don(mgmt) on the other hand was very pushy. We went in to look at the 2015 Juke. Loved the blk one but was also interested in a pearl wht one that was a less value one. heck, even Casey the salesman at the end thought we were still getting the blk Juke & had even filled out the loan paper work with that vin!!!!!! I would not send a friend or enemy to this dealership!!!!

Great service

We were able to purchase a van by searching online. Mr Chris Wade contacted one of our church trustees and they were able to get the deal closed in two days. We didn't even go to the dealership. Van was brought to us and Pastor signed paperwork. Great job...

Tiresa Crockettt

I purchased a new 2015 Nissan Sentra from Clinton Howard ,Corey Gordon and the customer service was excellent. they explained everything to me ,gave me my options and let me know what was best for me so then got MR Bronte to go over my car with me he set up my phone to work in my car. I would recommend everybody to go see those guys at Five Star Nissan of Warner Robins GA .AN THE OUTSTANDING GENERAL SALES MANAGER SHANIKA BANKS DID OUTSTNDING JOB!!!!!!! PLEASE GO SEE THEM !!!!!!!!!!!!!

Great service during and after the sale

Awesome sales people! They continue to have great service after the sale with me. Friendly, they come to me asking how are you doing and do I need any help. The people I have selected are a great team, Shanika Banks, Corey Gordon, Kimiai Trueheart, Grady Williams and Bronte. You can't get any better than that team. They ROCK!

mrand Mrs Michael and Wendy murray

This was one of the greatest experiences we have had buying a truck from five star Nissan in warner robins ga.we can't say enough good tings about Reggie our salesperson and the sa!led manager plus amber,Anna were awesome also.would reccomend these people to anyone we know on the market for a new vehicle as well as family members also.thank you all so very much and Mr true heart was awesome as well.a+to you a!!. Mike and Wendy Murray.

car service

I have a 2014 Altima. I visited five star 2 weeks ago for an oil change and had a great experience with the service department. Thank you for all the team do.

Great customer service !!!!!!!!!

I cannot say enough about Mr. Reggie Thompkins. This man saved a sale and an image of your dealership that will always say to me that if I need a automobile, go to 5 Star!!!!!! The fact is that when I first was interested in purchasing a new large SUV I was going to check on the ARMADA, but when I arrived and did not feel my purchase was important I was going to a competitor. But Mr Reggie and I talked and after that I felt like I was important to the dealership and Reggie when the extra mile to insure my needs for a new SUV was met. Ka - ching, a sale. thank you Reggie and 5 star Nissan.

Love my Rogue

My husband and I were looking to purchase a new vehicle. We visited Five Star Nissan in Warner Robins and were met with Mr. Jimmy Carter as we got out of our car. He was very friendly and asked us what we were interested in buying. We went inside with him and we greeted at the door by everyone we came in contact with. Mr. Jimmy Carter talked with us and got just the right car for us. Mr. Jay Lee was also helpful with the process. We were shown the best respect and they met our needs in every way. I would recommend anyone who is looking to purchase a vehicle to go and see Mr. Jimmy Carter. His name is very easy to remember and he was so personable. We love the rogue as well!

my daughters first car

Today my daughter got her first car. It was a great experience for her because of Mr. Brian Johnson. He was very helpful to her. We have been to another five star and it was not a pleasant experience. But coming here everything was nice and smooth and she ended up getting a car that she love.

chad mccune

I really had a great time I've been looking at cars for two weeks and all we had was a little cash and Brian Johnson really took care of me thanks Brian

AWESOME SERVICE!!! THANKS FIVE STAR NISSAN

My name is Rodrigo, and i am more than happy with the customer service that five star provided.The managers are great and the dealer named Jimmie was really patient with me and help with the sale. Previously, i had attended different dealerships in Georgia and they are not even close to Five star Nissan. Five star Nissan Thanks for everything and so does the dealer, Jimmie.

great service and they have the best deals

The guy that sold my 2014 charger was jimmy, he is very ppatient with his customers and always trying to make the customer satisfied with the purchase.

Nissan Lover

I have been driving a Nissan for the past 9 years. In those 9 years Shanika Banks has been the reason why I come back to this particular dealership each time. She takes special care of her customers during the process and even after. She goes above and beyond when it comes to customer satification. Even when she was promoted and no longer a salesperson, she always made sure to place me with a salesperson that carried the same values and intentions of complete customer satifisfaction. I have recommended many family members and personal friends to this dealership because of the high regard in have for Ms. Banks and the team of people she works with. People of integrity, which often time is a rarity in the car business!

Car Purchase

I was having a hard time purchasing a vehicle. They would give you the run around and the wait was entirely too long. Finally I went to Five star Nissan in Warner Robin Georgia. Excellent Friendly Salesman and great customer service. When I called! They said come. The paper work was almost done! Car full of gas and full clean. Thanks Five Star!!!!

Great service

I had services done to my Altima Nissan 2002 and found the problem with my headlamp bulbs being blown so many times due to recall on headlamps...both headlamps replaced. Belts and cover gaskets replaced, door regulator, new tires with balancing. Free alignment due to Thursday, Friday & Saturday 12noon completed work and had to take car back Monday morning due to low beam not working on headlamp---driver's side found a fuse blown. Everything is good so far. I did gave a shout out to a representative name, Shasta who took my phone call when I first call to tell about my car repairs, she was excellent...I told Nancy that I thought she had the greatest customer personna about her and wanted someone to be aware. Not sure if Nancy relayed the compliment to her or not. I saw her the next day but I did not say a word other than hello. Justin B, service manager was great. Overall, I think the prices should be more consistent instead of it seemsthat prices are being made up as we go or who you are...I hope that is not the case but at times I perceived it that way. Good customer relationships!

Great service

I had services done to my Altima Nissan 2002 and found the problem with my headlamp bulbs being blown so many times due to recall on headlamps...both headlamps replaced. Belts and cover gaskets replaced, door regulator, new tires with balancing. Free alignment due to Thursday, Friday & Saturday 12noon completed work and had to take car back Monday morning due to low beam not working on headlamp---driver's side found a fuse blown. Everything is good so far. I did gave a shout out to a representative name, Shasta who took my phone call when I first call to tell about my car repairs, she was excellent...I told Nancy that I thought she had the greatest customer personna about her and wanted someone to be aware. Not sure if Nancy relayed the compliment to her or not. I saw her the next day but I did not say a word other than hello. Justin B, service manager was great. Overall, I think the prices should be more consistent instead of it seemsthat prices are being made up as we go or who you are...I hope that is not the case but at times I perceived it that way. Good customer relationships!

Excellent service

Shasta, Larry and all the others in the service department were very courteous and the service was excellent and pretty fast and I would just like to say thank you to all of them from Dottie A. and Ronald J.C. ONeal .

Great service

The young man Theron was a great help. He made sure that I had the right car for me. He said he was new and he did a very good job for him not being there long. All my questions were answered. It was an inviting feel at this dealership. I would definitely recommend all my friends and family to come to this place to buy a car.

Going The Extra Mile

I live about 80 miles from this dealer, so I made the initial contact by e-mail. They were responsive to my questions with very specific and prompt answers. When I followed up with a call to Kyle, he tried very hard to earn my business. He even offered to bring the vehicle to my home to make it easier on me. I was very impressed! Even though I bought a different vehicle from a dealer closer to home, I wanted to let everyone know what great service I received.

"Awesome Service"

Gem MorrisMr.Kyle Johnston and Mr.Mark Slaughter are always willing to do the best they can to help me whenever my car needs a service. I have truly received exceptional service from this dealership. I will certainly recommend this dealership to my friends and family just because they are the best in this business !!! Thank you for the excellent service !!!

Great great service

I would like to personally give a shout out to the two men that were excellent in my car buying experience, Mr Billy Fortson and Mr Bronte Hunter. These gentlemen made my car buying experience the best. If you want to buy a car ask for them by name. Thanks guys

Service Department

Good afternoon! I would like to thank Justin H. Brazell in your service department. He took the time to explain to me that everything was in great shape with my car. He was very helpful and very respectful. Mr. Brazell had my full attention and I could tell how serious he takes his job. Mr. Brazell is a hard worker and I felt confident in his recommendations for the service needed, and I look forward to having him assist me in the future.

Great customer service

I came to five star to get my tries checked.Mark Slaughter checked my tires and inform me on what should me done with them.He was very friendly and had great customer service!

The Way Sales and Service SHOULD Be Done!

We hear a lot of hype these days about sales and service. Most of it is just that, hype. However from the initial contact straight through to walking out the door it was nothing short of stunning when dealing with Five Star Nissan of Warner Robins. From the original email inquiry which Stacy Campbell responded to so fast I was floored! She was very efficient in ascertaining our needs and setting an appointment to view the vehicle I saw on the internet.When we arrived we were quickly taken to Jason Smith who in turn introduced us to Kimiai Trueheart. Mr Trueheart asked us a few questions and then proceeded to show us several vehicles, all of which we would have had an interest in seeing and all within our price range. . We also were shown the specific vehicle we originally inquired about. Mr Trueheart pointed out features and pricing of each vehicle and it was clear he knew his products. At no time did we feel obligated or pressured to buy anything. Since this was my car, I was the buyer. At no time did Mr. Trueheart talk "over my head to my husband", he didn't show me the vanity mirrors, nor did he ask me if "I liked the color". He talked directly to me about the car and clearly answered the questions I asked which made it easier to make a decision. During the actual purchasing process we were never left with the feeling that this was "taking forever". Everyone involved in pulling the deal together were always moving forward with their part of the transaction to get it done correctly. Considering how many vehicles I looked at I can't believe we were there five hours start to finish.After a successful 20-year career in Real Estate I tend to be hard on sales personnel. However I can tell you that I wouldn't hesitate to recommend Five Stat Nissan of Warner Robbins and more to the point Mr. Trueheart. I predict he will have a long and successful career in Sales if he continues to deal with people in the same manner as he dealt with myself and my husband. He's really trustworthy and "straight-up" with customers. A Very Rare Trait These Days. Looking for a vehicle...ASK FOR MR. Trueheart!!

Very Disappointed.

After three trips to your dealership, I still have no high beam lights. On my first visit I was informed you did not have the part in stock and would have to order it. I was notified when the part arrived. After sitting there for about an hour I was informed that the part they ordered was not the correct part for my car. They explained it was not their fault as they ordered the part based on the car's vin number and since I failed to tell them I had fog lights installed after purchasing the vehicle it was the wrong part. I informed your service technician the fog lights were on this vehicle when I purchased it. He finally conceded that it might be possible that the lights were added by the dealership before the vehicle was purchased. I received another call that the part was in. I visited the dealership this morning and after sitting there for 2 hours I was informed that the part they ordered was not the correct part. I was again told that since I had added fog lights after purchasing the vehicle that the part they ordered based on the vin number would not work in my car. I explained to your technician that this is exactly what I was told on my last visit and that this was my third visit. He did offer to see if there was a 2011 Maxima on the lot that he could take the part off and use on my car. I purchased the extended warranty on this car and did not want a used part as my warranty was paying for a new part. Little to say I did not leave this dealership happy and will most likely not return for service and/or purchase of another vehicle.

professionalism and honesty

great job justin was i bought my car in for service and unfortunately ran into a few problems (machine issue and part not in stock). Justins honesty and professionalism really made a difference in how I how reacted to this situation (being that I made a total of 3 trips). Honesty goes along way!!!! GREAT JOB JUSTIN

Service with knowledge and a smile!

Five Star is dependable and honest. A big thank you to Justin Brazell for all your help. I really appreciate your high quality customer service.

Mr. Jodie Eakins

I wanted to purchase a truck at another 5 - star location but they would not sell me truck because I would not finance it with them. I called Mr. Jodie Eakins and ask him for help. He not only got the truck I wanted for the same price, but he also got me a better interest rate. I was unable to go to the dealership until I got off of work so my wife went early. She was treated extremely well by Jodie and other staff member until my arrival. All the staff at 5 star Nissan are both professional and courtesy. The financial officer explained all the charges to my wife before I even got there, all that was left for me to do was sign a few paper. I have already been telling people about the great service we received at 5 star. I want to personally thank Jodie for all he did for me and my family

What a day!!!

My husband and I were so happy to walk into this location. We knew exactly what we wanted and it happened!!! I love my 2008 Buick Enclave. The car wasn't the best thing out of this deal, it was our salesman. Kimiai Trueheart was AWESOME!!! He was a God sent:) He made sure we were happy with the car even if it wasn't our first choice. I fell in love after the first test drive. My mother loves him too. She is happy with her selection as well. We will be back in a few years.

Stay Away

So, I went to Fivestar to see about a used 2007 Tahoe. Started out working with Jodie but had to be passed over to a few other people due to prior engagements. I looked over the Tahoe and pointed out a few issues I saw to which they said would be taken care of. I went on to ask about the vehicle if everything function as it should, if anything was wrong with it, does it leak oil? All to which I was told everything worked, there is absolutely nothing wrong with it and it doesnt leak oil. So it all seemed to be going great and I purchased the Tahoe. Granted it took me forever to get out of there because their paperwork skills are severely lacking and got messed up multiple times due to the wrong info being on it. Too bad it didnt stay great when I left. Shortly after, I found oil under the bottom of it, the cruise control didnt work, one of the DVD screens didnt function and the CD player would only read half the disc. They finally replaced the pulleys that were squealing but in the end the alternator was contributing to it too which I had to fight about to get them to replace. They sent it to Fivestar Chevy for diagnostics and they replaced the alternator. Too bad that wasnt what was squealing. They refused to fix any of these things that they said all worked completely fine. I didnt pay almost $21K for a vehicle that didnt work; at least that wasnt my plan. Jodie himself is awesome and has been trying to get them to fix the stuff but in the end it isnt his call. The rest of them though, well, what can I say Fivestar gets a ONE star from me and I will not return and would recommend anyone that lives in this area to stay away. There are better dealers out there that will not lie and cheat you. They even reset the oil life monitor and said they changed it but the oil was black. My overall experience was very poor. It has now been almost 30 days and still cannot register the vehicle because they didnt ensure the previous owner signed the title work as it should have been done.

Shanita Bryant is awesome!

I purchased two cars from Shanita Bryant and sent her 3 other customers. She has taken excellent care of all of us. I highly recommend everyone who is looking for honesty, integrity, and a fair deal to go see Shanita Bryant. She really takes care of you even after the sale.

Anna Pepper is awesome!

I bought a used car from Five Star Nissan recently. They were friendly and helpful. Anna Pepper was really nice and energetic! She was very honest and up front with me and I could tell she genuinely wanted to help me. She didn't pressure me or anything! It was late in the day, but no one was looking at their watches or rushing me. Someone stayed late to detail my car too! I will definitely buy from them again! Everyone ask for ANNA PEPPER!!!!! She is awesome!

Worst Customer Service

Worst customer service ever experienced. Buyer Beware, after you sign on the line, they don't care what happens to the car, just as long as you buy it. Will not call you back if your having maintenance problems. All come up with lies and just keep feeding them to you.

I love my new car

I am very pleased with purchasing my new vehicle Brian Johnson was a very big help and knew everything that he was talking about. I highly suggest doing business with him

Nissan Lover

The sales staff is very Knowledgeable about the product, and considerate of my time. I met the managers and they showed true concern about helping me get the perfect car. I love the product and would never buy from anyone else.

Awesome service

My husband had called around several Nissan dealers in the Macon / Warner Robins area on a Saturday. After getting the lowest guaranteed price from Kimiai Truheart at Five Star Nissan, he invited us to come in late Saturday evening. Even after a very long and busy day, he was very friendly and patient. We signed our paper work and ordered our car. He was very professional, courteous and very knowledgeable about the Nissan Rogue that we were to purchase. We received a loner car, which we didn't have to beg for , and I appreciate that immensely. We got our car on Wednesday and again we're very pleased with the ease and timing of our transaction. We were in and out in an hour. Our car was detailed, and filled with gas. We were introduced to the service manager and given two free oil changes. Never, has buying a car been this pleasant. I love my 2014 Nissan Rogue , I was very particular about what I wanted, and didn't get talked into something I didn't want, just because it was on the lot. I will recommend this dealer to any one and will be back when it's time to upgrade my Rogue. Thanks Five Star and Mr. Trueheart. Diana and Jeff Youmans

Truly Satisfied Return Customer

I have driven a Nissan for the past four years. My first Nissan purchase was through a private seller. Boy, what a mistake!! When that car broke down, I had to towed to this location. While waiting to hear some bad news, I was asked to buy a new car instead. I was sure I wasn't going to be approved. I was wrong!! Over the next couple of years, I rode in luxury-a 2011 Nissan Altima. I received a call about a week ago from Shanita Bryant. She asked me to come in and take advantage of the great deals they had at the time. I was skeptical; however, her professionalism and genuine care convinced me otherwise. This was the best decision I've made in a while. I'm a school teacher, so my money is limited. That was no problem for Shanita. She listened to my concerns & desires. Shanita gave me some great options. I was blown away by her love for her career, along with consideration for customer needs. After listening to her sound advice, I made a decision to purchase a brand new 2014 Altima. This car had less than ten miles on it at the time of purchase. I've been so blown away with the accessories & specifics of this car that I'm almost at 400 miles. I have also referred two other customers to Shanita. I'd advise anyone who is looking for a new or used car to go see Ms. Bryant. She is the best!! I'm a lifetime Nissan customer thanks to her. The finance manager, Shanika, and Ms. Bryant are a duo of great skills!! I'm one happy driver.

Spent my money at another dealership.

I am a truck driver and have very limited time to pick up a vehicle. I made two cash offers and was told that my offers are to low. They did not budge on their online prices. They were more interested in getting me into the dealership in person so they could waste my time in person. I give them a 3 star only because I was told they could not meet my price upfront and my sales person was nice and seem to be an upfront type of person. I was also told that no one could meet my price. Although i found exactly what I wanted for the price I wanted 75 miles away.

Incorrect & Misleading vehicle description!!

I'm giving them a two star rating only because my sales person Beverly was fantastic, other than that, I do not recommend you attempting to buy a vehicle from this dealership online. The vehicle description the dealership supplied for the vehicle, which was advertised as a 2010 Nissan Xterra SE actually was an X trim model and did not have all options that were listed on cars.com nor their own site!! They drove the vehicle to my home..240 miles one way... Just for me to send it back!! I was NOT going to pay SE price for an X model. Thanx for ruining my first experience. The salesmanager Steve was a jerk too. I should have just walked away from the deal when he started pushing early delivery of the vehicle and requesting a check to "hold" for up to a week while I appropriated my downpayment funds. My family and I were/are still very upset over this. PS..adding foglights and running boards to an X model is not the same as an SE. He treated me like a child. When he asked why I sent it back I told him about the listing description and he said he didn't see that, blamed cars.com....well I took pix of their site and description and texted them to him to prove they were misleading customers. His reply, the mobile site is different....my husband is a software engineer and verified that is crap. Info for website and mobile pull the same info from the same database. Stear clear!!

The service was excellent. I recommend steve sieting to...

The service was excellent. I recommend steve sieting to take care of your buying needs. Great no hassle, very efficient service. Will do a repeat on my next car.

I was contacted via an Autotrader.com generated lead. ...

I was contacted via an Autotrader.com generated lead. Steven Sieting was the representative from this dealership and he was very eager to assist and willing to do what it took to make something happen. While I didn't end up buy a vehicle from him or the dealership, I would recommend him if you are in the market for a new car. His customer service is on point. Thank you Steven Sieting for your assistance!

Purchased with Ease

I purchased a '13 Altima for my wife for Christmas on 12/24/12 I was a little nervous because I was running out of time to get the car for her by Christmas every other dealership I shopped gave me the run around and used high pressure tactics to get me to purchase their overpriced vehicle.. I am not one to be pressured to do something I don't want to do .. anyways I spoke with Heather from Five Star I explained what my intentions were , how much I wanted to pay etc all prior to my arrival to the dealership when I got there I was shown the vehicle I had been talking about , test drove it and began the negotiation process which I might add was pain free they kept in mind the number I gave when I first started the process and did not try and get me to move off that number by offering more equipment etc no back and forth haggling etc finance was a breeze the finance rep was a pleasure to deal with she explained everything very thoroughly after that I was given a tour of the dealership my first service appointment was setup I was introduced to the service manager who was very nice I was shown where the parts counter and cashier was to top it all off my first 2 oil changes are free! I must say I am very very happy w/ the service and hospitality that I received during my visit to Five Star Nissan I will be recommending them to everyone I know that's looking for a vehicle

very satisfied

I purchased my pre-owned 09 Nissan Altima from Five Star Nissan in Warner Robins GA as a Christmas gift in'12 I have to say I have never been involved in a easier transaction I was told everything upfront , no games or trying to hide any pertinent information everything was in black and white and out front for me to review before making a decision which to me is most important , financing was easy I had a set number in mind that I wanted to pay and not a cent more when I told my sales rep what that number was he immediately went to his higher ups and told them my expectations after a few mins of back and forth we met in the middle on a number that I could be happy with I will be purchasing a vehicle for my daughter in about 3 months and you can bet I will be going to five star Nissan once again because they truly want to earn your business!

amazing service

I was a little skeptical to begin with when buying my car but about 1 hour into the process I realized it was going to be much easier than I had expected dealing with Steve in buying my truck was a breeze , excellent communication via telephone and email I had pictures of the truck I was interested long before I arrived to the dealership I was given much more than I had expected for my trade in and I didn't feel pressured like I "had" to purchase right that moment I was given the room to make my decision based on the information I was provided with , it was truly a pleasant experience!

A pleasure to do business

I traveled 6hours to get to Five Star Nissan in Warner Robins GA to purchase a '12 Nissan Pathfinder the reason I traveled so far was because Fivestar was the only dealership within 500 miles of me that had the color / option combination that I wanted I called in after seeing it posted on their website I had the pleasure of speaking with a sales person by the name of Steve , he was very knowledgeable about the product he was able to explain the features with ease also he was able to give me a "ballpark" quote on my trade(s) all this before I got to the dealership I make the trip to the dealership and there it was the pathfinder had been cleaned from head to toe , fueled up and ready for me to test drive after the test drive and a on site evaluation of my 2 trades I received actually more than I had expected for my trades needless to say I was treated very well by Steve and the whole crew at Fivestar Nissan , They are highly recomended if you want a great deal and to be treated like royalty I will definitely be doing business w/ FiveStar Nissan when I get ready for my next vehicle purchase!

Easiest buying process ever!

I came to Five Star Nissan back in September to purchase my brand new Nissan Altima I dealt with Kenny and Steve they ensured my every request was taken care of very professional and mindful of my time . They made a shopping transaction that I was dreading into one that was very easy I highly reccomend dealing with Five Star Nissan when purchasing a vehicle they will do you right!

Prices are higher than the other dealers

Unwilling to negotiate and there pricers are unfair compared to the other dealers. Inexperienced dealers/workers, check those papers before you sign. I drove to the dealership in griffin and got the same car for $3,500 cheaper

Great, quick service

I went in on the night before July 4th to look at a Nissan Juke, and liked the car. After a few minutes of haggling, we came to an agrement, but I wanted to think about it overnight. They agreed, and I researched it that night to discover I had a great deal. I was back at 9 am the next morning to buy the car, and love it!

All Five Star dealerships are together?

Lots of mis-communication throughout the dealership network. regret trading my car in for something that wasn't exactly all that great.

Shanika Banks far exceeded my expectations. The customer...

Shanika Banks far exceeded my expectations. The customer service she provided to me was above and beyond the norm. My transaction with Shanika/Five Star Nissan was smooth and efficient. I will definitely recommend Five Star Nissan.

I was so pleased with this dealership, my best friend...

I was so pleased with this dealership, my best friend went and bought the 2007 Nissan Armada the very next day off you lot. I will continue to do business with Kenny for the length of the time I have the vehicle and continue to refer everyone I can. Very very pleased with the experience and my vehicle.

The service at Five Star Nissan wasd great. Shameka Banks...

The service at Five Star Nissan wasd great. Shameka Banks was an excellent salesperson and was very helpful in the selection process of a good quality vehicle.Thank you for a job well done Shameka.

Kenny and the guys at Nissan were fantastic....The best...

Kenny and the guys at Nissan were fantastic....The best car buying experience I have ever had....Great bunch of guys that really did me well.....They will have my business as long as I am in the area!!

I have been looking on the internet for a car for many...

I have been looking on the internet for a car for many months. I did not want to buy from a dealer because of my last dealings 25 years ago was really bad. So, I bought from private sellers. But in my search I found a 2003 Nissan Altima from Five Star. It had only 70,000+/- miles and I reseached Nissan's reliabiliy. It had good ratings. So, I emailed jodie and made arrangements to see the car. I drove 160 to meet Jodie, he explained that there were "clearcoat issues." He took me over to the vender that was going to paint the car. I inspected the car and there were a few issues but I felt I could live with a few of them but it had to be mechanically sound and it needed to be painted. The vender pointed to a black truck that looked new and said that "it will look like that and last for years." I was impressed and traded my old car in for the Altima. That was June 30. Five star gave me a loan for a week. They delivered the vehicle on Friday. The person who delivered the car said the check engine light came on on the way. Also, the paint did not seem right. I called Jodie and he said he needed to get the car back. I told him about the paint job and I agreed to bring it back. I got a new loaner. and kept it for 2 weeks. I returned the third time and look at the vehicle and it looked like they had just tried buffing it out. There was no paint in areas. So, Jodie goes and gets the vender and walks away as if Five Star had nothing to do with it. I had to pitch a fit in the parking lot. The General manager came to me and insisted that they would paint the car in a paint booth at five star. I told the general manager that Jodie said they would do the second time. But how do you paint a car without a paint booth? This sounded fishy. So, again I was given a loan and kept the loaner for 3 weeks. Jodie called me on a Wednesday and said they were bringing the car. It did not show up. Thursday Jodie called and let me know that they had to put an alternater on it and said that was why the check engine light came on. You would think that they would have checked that in the three weeks they had the car, not on the last day. Finally they brought me my car. I bought it on June 30, and August 11 I recieved it. I did have it one week during that time before returning it. So, I inspect the car and the paint job. It did not look like something you would expect a dealership of painting. This is a 200 dollar paint job at best. also, there idea of detailing a car is a wash job and vacuuming. I am now detailing the car myself. Because of how this ordeal went, I now do not trust this car. They got me good and played the game their way. There is more about this ordeal but I won't go into it. I will say that I may have made a big mistake trusting these guys and buying this car. They got their money and I got this thing. If you do business with them, insist on dealing with only the General manager, don't accept the first offer, and get a much longer warranty that covers most if not all parts of the car new or used. If they are unwilling to agree, walk away. I should have done that. Going back to a dealership was my mistake and I may pay a big price for it. It will be another 25 years before I buy a car from a dealership.

Great Service with a very fast transaction!!! I will buy...

Great Service with a very fast transaction!!! I will buy from Five Star again!!!! The saleswoman was great with service after the sale!! Buy from Five Star!!!

Everyone at the dealership was very attentive and Mr...

Everyone at the dealership was very attentive and Mr Jodie Eakins was very helpful giving me great information and working with me to close the deal as smooth and pleasant as possible. He gave me some very useful information that I had never thought about. I recommend him and the dearlership to anyone that comes across and is on the market for purchasing a vehicle. As I walk to the dealership I already knew the specific car I wanted and had gathered some information about the pricing and the trading in process and what was needed. Jodie then took me around and we test drove the car, I immediately fell in love with my car and the rest was just paperwork. The guys made the entire process stress free and I even got my friend a good referal incentive. Thank you and best of luck.

I've bought from 5 star before about 2 years ago. My...

I've bought from 5 star before about 2 years ago. My husband first dealt with Jodie when he bought his 2010 Frontier. When they were getting his frontier to this location, he used the 2009 Altima to come home in. When I drove that vehicle, I fell in love with it. Called Jodie the next day and told him when my husband came in, to get the Altima ready, I'd be there and buy that one as well. The Altima was a great car. Now, I'm trading, not because of the Altima, but I am having back problems, and when it goes out, it's difficult to get in and out of the Altima when I have flare ups. So I traded for the Rogue. Super crossover!!!! Love the color, love the vehicle. I am not one that likes to get the run around, so I tell you up front what I expect, and if it's not reachable, it isn't beyond me to pack up and head home. However, Jodie, and Clinton, along with Art, were very professional and treated you with utmost respect. Even down to the finance guy, Aaron, you couldn't ask for a more professional staff. I would recommend anyone, who wants a good deal, along with pleasure while shopping, to go to 5 Star for all their vehicle needs. I will definately be buying my future vehicles from them.

I initially had a not so great experience with this...

I initially had a not so great experience with this dealership. However, i am impressed with how quickly the issue was resolved. I spoke with Clay about my concerns and he was very empathetic and resolved the issue. I am overall pleased with my experience with this dealership and will continue to use it for future service.

First off, I would like to say that if you are looking to...

First off, I would like to say that if you are looking to find a car and you want someone to really take time with you and make sure that you make the best selection, Jodie Eakins at 5 Star Nissan in Warner Robins is the guy you need to see. He will make your car buying experience great and he will make you feel right at home. The next time I or someone that I know needs to purchase a vehicle, I will not hesitate to recommend this dealership or Jodie Eakins!!! Thanks, Jodie! :)

Shanika is a honest straight forward salesperson. I have...

Shanika is a honest straight forward salesperson. I have bought two vehicles through her at this location, and would send anyone looking for a vehicle to her.

We have purchased 2 new cars from Jodie and 5 Star in the...