Five Star Ford Stone Mountain

BEST CAR BUYING EXPERIENCE

THIS WAS A GREAT DEALERSHIP. WE HAVE PURCHASED TWO NEW VEHICLES THIS YEAR FROM THIS DEALERSHIP. NICK INGRAM WAS A GREAT IN HELPING US WITH OUR LAST PURCHASE. WE WERE IN AND OUT WITH NO PROBLEMS. I RECOMMEND HIM TO HELP ANYONE WHO MAY BE THINKING OF BUYING A NEW CAR AT THIS DEALERSHIP. ALSO YOU CAN NOT FIND A BETTER WARRANTY ANY WHERE.

Nick Ingram, Outstanding Sales Person, Mike Sander

Hello, My name is Robert Netherland:I purchase a New 2017 Ford Escape SE ( I named my car Little Mike the Tiger Lsu)When I walked into 5 Star Ford In Stone Mountain, Nick Ingram and Mike Sanders Rolled out the Red Carpet and I felt like I was the only person there. I told both of them what my budget was and I could not go up any more than what I budgeted could afford. Nick Ingram And Mike Sanders worked hand in hand with me, And I could only say that this was the most easy impressive Dealership that I would come back to and purchase another vehicle again, and would highly recommend anyone to speak with Nick Ingram and Mike Sanders, They will make you feel like family...All American Made, USA..... Thank you Nick Ingram and Mike Sanders For all you did to make me Happy and I will return very soon. To purchase my next Ford...Thank you to all the staff And managers of this Dealership with up most Respect.

Love my Dealer!!!

I had the greatest experience at Five Star Ford, My Deal Max Rosado was so Professional and Patient. Everyone was so friendly and I was in and out in an hour. Max Risado is my Angel along with the financial department. If you really need a car, Five Star Ford in Stone Mountain is the place to be. Max is the miracle worker, I would recommend him to anyone. Thanks Max, Love Brittany

DO NOT CUSTOM ORDER HERE!!!

IF YOUR CUSTOM ORDER IS WRONG AND YOU DO NOT NOTICE UNTIL AFTER THE PURCHASE, YOURE STUCK PAYING THE 50,000 ON A TEACHERS SALARY THEY DID NOT CHECK MY ORDER WHEN THEY RECEIVED MY CAR. THEY MADE THE SAME MISTAKE. THEY MAKE MILLIONS AND I DONT MAKE THE COST OF MY.CAR AND BASICALLY TOLD ME OH WELL. DEAL WITH IT.

Sales

Christophet Byrd is a wonderful salesman. Need ten more like him....great job. ....

I PURCHASE A NEW 2016 FORD EDGE AND HAD A EXCELLENT SERVICE

I HAD A EXCELLENT EXPERIENCE AT FIVE STAR FORD EVERYONE WAS FRIENDLY AND PROFESSIONAL. I WILL HIGHLY RECOMMEND THIS PLACE. TTHANKS PERVIS REYNOLDS AND HIS SUPERVISOR AND FINANCE MANAGER. THANKS

Excellent service!!!!!

I was in the Atlanta area of recent and stopped in too look at some Mustangs. I was greeted by David Frieden. His knowledge and his love for his job was apparent. Very polite and outgoing. I highly recommend this dealership for their compassion and friendliness. Thanks you!

Expirence with purchasing my first vehicle

My sales person was Max Rosado , he was a very intelligent guy & did his best in assisting me to get my Ford Fusion in which I love thus far ! I appreciate his service in working with me and finding me the best deal possible considering I'm 19 years old . I would most definitely and have already recommended peers of mine to this location .

D. Eddie Bhawanie

Salesperson --Anthony. Clean up person -- James. Desk Manager -- Rosevelt.Anthony, the salesperson was very professional, and very up front, and honest with us. He valued us. My son Edward, and his wife Whitney, loved their car buying experience. Anthony made it so very simple for us. He is a person of integrity. Shall tell all my friends about him, and your Dealer-ship. James, cleaned up the car, and it looked like-new. You know your work. Thanks James. The Desk-Manager is a person of character. A very honest man. Thanks sir.

David Freiden at five star

I am extremely pleased with my purchase David Freiden is the greatest .He was very caring and made me feel comfortable he is friendly and very knowledgeable he kept me informed and was helpful and willing to answer all my question it was a very pleasurable experience I definitely would recommend to all my friends

FROM GWENETTA IN TUCKER, GA

I went to your website looking for the best new car deal for my budget on 7/25/2016 late afternoon. I looked at several dealerships online. I received a call back from Gary within minutes. Very Fast!!. Came in on 7/26/2016 and Sean Roberts was my Sales Person. He was awesome!! The Best!! Asked what I wanted/needed. Took several cars for a test drive. He was patient and caring of my needs the hold time. Picked my car out and Sean worked with the financial team . They kept me on budget. What a blessing. I would recommend Sean every time to every one.

2016 F-150 FX4 with no hassles

I live less than 5 miles from the Warner Robins 5 Star Ford and still drove the 2 plus hours to Stone Mountain to get my truck. Absolutely love this dealership. Drew answered all my questions and helped me find the right truck. Then I worked with Adam and Andrew to upgrade some features before I arrived. As soon as I walked in I was met by Kyshawn and Percy who made the process quick and easy. In and out in 30 minutes!! These folks will bend over backwards to help you and get you a fair deal. Best car buying experience I've had by far!! It was worth the drive to deal with an honest carr dealer

Pleasant and easy to do business

Recently purchased a new mustang. Keyshawn was very pleasant to work with. I told him what I wanted and he made it happen. I got exactly the car that I wanted in a speedy manner! Very friendly staff and a great selection of cars and trucks. Keyshawn was very knowledgeable and friendly. Thanks guys!

Cars was clean and experience was great

I Wasing looking for a car and gave up. but ajah called me and got me in the car I wanted he did everything to make sure that I got what I wanted and did not pressure me into buying something I did not want Thank you aj

Excellent service

I came to the dealership to trade in my 2010 Hyundai Sante Fe and ended up buying a 2016 Ford Fiesta I have never bought a brand new car with 17 miles on it. I am so excited and I love this car.The salesman was very helpful and was determined to get me into this car and he did! Thanks Five Star Ford and Giovanni Johnson

Superior Internet car sales department

Found a Truck on cars.com at five star ford with in a couple of hours Nick in the Internet sales department contacted me about the truck I was interested in. Nick made the whole transaction exceptional! easiest auto purchase I have ever made love my new Truck!!

Body Shop Work for Tree Damage to Buick

In March 2016, tree limbs from a storm fell on my 2011 Buick Regal and damaged the roof, hood, left quarter panel, and bumper of the car. I worked through my State Farm agent and Thomas Hale at the 5 Star Ford, Stone Mountain Body Shop to get the car repaired. Thomas was fantastic - He inspected the car, made sure he knew where all the damage was, told me what they would do to repair the car, and kept in touch the entire time the car was in the shop, informing me of progress and completion date. Thomas was easy to work with and get in touch with to get updates. He made sure the car was repaired completely and correctly, and I was completely satisfied with the repairs and service. I have taken my cars/trucks to 5 Star Ford since 2007 when we bought an Explorer Sport Trac truck there, and have been very pleased with the service over the years. I have especially been pleased with their Body Shop, having had to take cars/trucks there several times. I have worked with Thomas before, and he is customer-oriented - and a critical asset to the dealership! I continue to take my cars/trucks there because of service and quality of repairs as exemplified by Thomas Hale.

GREAT CUSTOMER SERVICE

IT WAS TIME FOR MY FIRST OIL CHANGE. SO MY SISTER LINDA DALLAS GUIDED ME THRU THE PROCESS OF FIRST CALLING CARI WEAVER WHO WAS VERY NICE AND HELPFUL. SHE SCHEDULED AN APPOINTMENT FOR ME TO COME IN TO GET MY OIL CHANGE DONE, SO I DID. WHEN I ARRIVED I MET A VERY NICE LADY KEY SCOTT WHO WAS ALSO VERY HELPFUL. THANKS AGAIN LINDA DALLAS, CARI WEAVER, AND KEY SCOTT FOR ALL YOUR HELP. I WILL BE BACK FOR MY NEXT SERVICE.

SERVICE DEPARTMENT

i WANT TO THANK MY SISTER (LINDA DALLAS) FOR HELPING ME THRU THE PROCESS OF MAKING MY FIRST OIL CHANGE SERVICE APPOINTMENT, SHE TOLD ME TO CALL CARI WEAVER AND SHE WOULD BOOK ME AN APPOINTMENT TO BRING MY VEHICLE IN , SO I DID AND CARI WAS EXTREMELY NICE AND VERY HELPFUL. ALSO, I WANT TO THANK KEY SCOTT WHO WAS MY SERVICE WRITER, SHE WAS VERY NICE AND VERY HELPFUL AS WELL. OVERALL MY FIRST VISIT IN SERVICE WAS GREAT. THANKS AGAIN LADIES FOR ALL YOUR HELP.

Awesome Sales

April 11,2016Please note my mother and I had the pleasure of working with our sales representive Mr. Tony Tunstall. Mr Tunstall was very pleasant and listen and answered all my mother's questions. We have always purchased our vehicles from the dealership and will continue to be loyal consumers! Thanks You,Clara M. Hodges-Owens

ANDY SITTEN

ANDY WAS GREAT THE SERVICE WAS EXCEPTIONAL. I RECOMMEND HIM AND FIVE STAR TO EVERYONE. PLEASE GO SEE HIM AND HIS TEAM FOR ALL OF YOUR SERVICE NEEDS, THANKS ANDY

Buying a new car

Jeffery Quarterman, here at the Five Star Ford dealership in Stone Mountain Ga. did a wonderful job in getting me into a brand-New 2016 Ford Fiesta. I have to go to dialysis 3 times a week a have a full time teaching job, the vehicle that I had was a 15 years old and I really needed a car. I appreciate the excellent service that was provided for me here. The manager Mike Saunders was awesome in proving me with the vehicle that I wanted here at Ford dealership on 78 in Stone Mountain Ga. and the staff here was wonderful. Thanks to Linda Dallas for your help as well.

Not your typical dealer- Super Easy

I recently purchased a used vehicle from Five Star Ford Stone Mountain. I could not have had a better experience. I did alot of research/shopping online with many different dealerships beforehand. I found that about 90% of dealers online make it so hard to shop. The majority of the dealers out there still play the same old car game. With Five Star, I was able to do the majority of my shopping/questions online without even a phone call. In fact the sales manager (andrew) even provided me with the build sheet for my JEEP Wrangler so I could verify what options were on it. And this was from a FORD Dealership! WOW... My test drive was low pressure and the sales team made me feel welcome. When it was time to talk money the sales manager got back with me quickly by email....He made it Super Easy! If you want a really easy, non invasive experience try them out. When you do ask for Magic Mike (Mike Babigian)...he went to bat for me and got me a great price on my 2015 Wrangler! I'll definitely be back in few years to let them earn my business again.

Satisfied customer

I really enjoyed doing business today with Five Star Ford Stone Mountain. My sales rep Rev was excellent he made sure I was a happy customers. I would like to say that this is the best customer service in car dealership ever that I have experienced. Thanks.

five star Ford stone mountain

Max Rosado gave me an excellent example of customer service. I was their two weeks ago on a cold Saturday and spent about six hours driving multiple cars.The professional service I received was like nothing I have ever seen.I finally made my mind up on a Focus Se hatchback. Great service from a truly caring staff

Excellent sales and customer service

Nick Ingram and mike sanders are the reason I bought by new Ford F-150 from this dealer. Great follow up and follow through. They get things done, keep their promises which is unusual when you buy a car or truck. If you want a great experience, call Nick or Mike at 5 star ford. You will become a loyal customer of theirs!

Andy is a true professional

Andy was very helpful! I would recommend him as a person who is very knowledgeable in the industry. I called him and he answered all of my questions and made my experience very helpful.

Outstanding sales

After many months of pondering a new mustang GT Performance Pack, I came upon Five Star Ford. The Internet price was much below any other pricing I had seen. As I live in Fl I called and inquired. Indeed the price was valid and without pressure a later phone call reduce the dealer fee. Thanks Marty. Straightforward so far. Flew to Atlanta wher a rep(Jeffrey) was waiting for me courtesy of Adam. Quick process and NO HIDDEN suprises. I requested a small mark on the car I noticed be repaired(process of repair explained by Greg Kline, collision manager -Thanks) so we were given a loaner car to get lunch which was promptly paid for by Adam while the Most of us view car dealers are cunning wolves. This is no sales pitch, we were treated as 1st class customers. It's more about the price. It's the experience. We received both.

Nick Ingram, Salesman

Mr Ingram represented Five Star Ford in an outstanding way all of my questions were answered about this vehicle (2016 Explorer XLT). We talked in a respectful and professional manner but yet our communication with one another was easily understood and down to earth and joyful. If I had to recommend someone to your dealership, I would send them straight to Nick Ingram's office. This has been the best experience that I ever had with a dealership and the one that I will always remember. My wonderful dealings with your company didn't stop with meeting a sales person or ended with the finance person the whole experience was and will continue to be something worthwhile to relate to all my friends and those who inquire about my new vehicle.

Great Customer Service

I just wanted to say that I was in need of a good dependable vehicle and my sister Linda Dallas working for Five Star Ford highly recommended me to come and check out there Used Car Inventory so I did, when I arrived at the dealership Linda introduced me to a very nice Sales Lady (Kathy Sullivan), she was awesome. Also I want to thank Wes for walking me thru my car buying process. Overall everything was GREAT. Thanks Again Sis, Kathy Sullivan and Wes for all your help.

Great Customer Service

I just wanted to say I was in need of a good dependable vehicle and my Sister Linda Dallas working for Five Star Ford highly recommended me to come to the dealership and check out their Used Car Inventory, so I did and when I arrived Linda introduced me to a very nice Sales Lady (Kathy Sullivan), she was Great, very patient and took the time to help me find something within my budget. Also, I want to thank Wes for walking me thru my car buying experience, overall everything was Great. Thanks again Five Star Ford. I am enjoying my vehicle very much.

Great Customer Service

I am an entrepreneur from Ohio. I googled information for a good Ford dealer in or around Snellville, GA and discovered Five Star Ford. Upon making my call and explaining to Linda Dallas what I was trying to get done (help my niece purchase a new car). Linda was outstanding; professional, courteous and provided excellent service as she suggested whom I should speak with, all the time recommending Five Star as the place to buy a car. A dealer that provide excellent service and stand behind their product and provide great customer service in all areas of the dealership. By the end of that same day my niece had her new car and was on her way. Linda D. is a "GEM" I hope that she is appreciated as such! Thank again Linda Dallas!

Linda Dallas Snellville ga

My name is Sandee Barner called Jan.2 needing to get my damage car to the body shop at th e Snellville Ga location. Of course there were not open cause of the holiday, Linda adequate me feel like the car was already and repaired, she made me feel like very thing was and is going to be ALRIGHT. Linda Dallas most definitely went over the call of Duty God sent me an Angel, thanks again Linda from a New Friend.

Satisfied

I decided to purchase a new vehicle, but hadn't made up my mind as to exactly what to purchase. I pulled into Five Star and was met by Ajay, Salesman, who asked who he might be able to help me. As one with mobility issues and wearing an insignia representing the United States Marine Corps, he recognized it and asked about it; I acknowledged that it represented the Marine Corps and yes I was a Marine. He stated that his manager was also a Marine. I told him that it is then important that he not mistreat me. He said, "No sir that will not happen." After listening to what I was looking for in a vehicle he excused himself to get the keys to a vehicle. This process took place with six different vehicles 'til he found one that did not exactly match what I wanted, but it came very close. We took it for a test drive and decided I would purchase it. Ajay was very thorough in presenting all the information regarding the vehicle. Once I was satisfied ad decided to go ahead, I was introduced to his manager, and subsequently, the Finance Manager. The transaction was completed and I am now the owner of a new vehicle.

Car Buying Made Easy

The buying process was made easy, as a result of the cooperative attitude of the salesman, Ajay. He listened and made every effort to meet my stated needs and concerns. Thereby making a pleasure to complete the purchase without any pressure. The process was relatively a pleasantly one.

Great Salesperson!

Monica Woodard....she is by far one of the best salespersons that I have ever encountered. She sold me not one but two vehicles. A F-150 for my husband and a Fusion for myself. She was accommodating and worked well with my husband and I to find us vehicles that fit our budget. The Finance team was great also. They all were very informative and knowledgeable of the Ford Brand. We were very pleased. Keep up the good work Five Star SM.

Overall Good Experience

Started off with a not so pleasant experience; however, Adam stepped in an made the deal right. Overall happy with the experience.

Overall Good Experience

Started off with an unpleasant experience but Adam stepped in and made the deal right! Thanks Adam! Would definitely buy from him again. Good guy.

Good experience

I never stepped foot on the lot, only because I changed my mind. Monica was nothing but attentive and contacted me several times trying to work out a test drive, etc. since I was an online shopper - that lived 3 1/2 hrs away. The few conversations by phone and email were very cordial and she was still kind when I backed out. :)

Quick lane is not so quick.

This is the second time I have had an oil change there. I have had appointments both times. First time I waited over 2 1/2 hours. Second time wasn't any better. What is the point of an appointment if you don't honor it. Most people don't have several hours to sit and wait just to change oil. I will go somewhere else next time

I LOVE my Mustang that Monica got me in!!

Monica Woodard was great... She got me into a car, better than the one I wanted.. She truly rock!! She respected my time, I had to go to work... She had me and another customer at the same time and she worked it out... thanks again... I Love my new car!!!

Quick dependable service - thanks Andy!

Was in a bit of a hurry and came in to get my oil change and have the multi-point inspection. Andy got me in quickly, gave me some suggestions for upcoming service and got me out the door. Thanks Andy!

Great Job Five Star Ford Service Center!!!

Brought my 2011 Edge in to be serviced and had a fantastic experience. Jessica W. was so nice and Darryl F. and Andy S were very knowledgeable and helpful with my servicing. I will definitely be back!

My first visit

Visited the Quick Lane Service area. Got an oil change and tire rotation ( the works ). Was very pleased with the Manager, Andy. Oh, and they have popcorn! I will be back. Thanks, guys!

Gary Dale

Andy Sitten, did and excellent job getting my mustang serviced and recall done.

Review of Ajayi O. Rufai

Upon arriving at the dealership, I was greeted by Ajayl Rufai, Sales Professional, with a smile and a very pleasant welcome to the dealership. I was looking for a Ford Edge in a certain color. There wasn't one on the front lot so AJ walked back up to bldg to get a golf cart to drive us to the back lot to look at one in the color requested. I wanted to test drive the vehicle so we rode back to the bldg to get the key. AJ walked back to get the vehicle for me to drive. After the test AJ worked up a price on the vehicle. Then I decided to look at the Explorer and AJ went about looking for one in my color. I test drove and really fell in love with it. AJ again worked up a price and we negotiated some more before reaching an agreement. I paid cash for the Explorer and drove off in a new vehicle with a big smile. AJ was great !! All the dealership personnel were friendly and helpful.

FIVE STAR FORD NOT WORTHY OF FIVE STARS

On Saturday August 22, 2015 I purchased a 2015 Mustang GT. It had a headliner concern when I bought it but I was told no problem purchase and take the vehicle and bring back on Monday to get a loaner mustang and they would address. Between Saturday and Monday the airbag light would not go off so on Monday August 24 I returned to the dealership. General Sales Manager Roosevelt Adams initially refused to give me a loaner car saying I would have to come back again in a few weeks regarding the headliner because they had to get it approved by Ford. Only when I brought up the air bag light and the safety concerns surrounding the malfunction I was offered a loaner car. A used Ford Fusion with 45,000 miles on it ! ( I bought a new 2015 Mustang GT with 19 miles on it) I advised that I was told I would get another Mustang on returning to the dealership when I initially purchased and I did not want to drive a used Ford Fusion when I had just bought a new Mustang. Roosevelt Adams had an attitude and was very condescending and acted as if he was doing me a favor. I asked to talk to the manager and he placed a business card down and tells me he is the manager. To paraphrase I was basically told this is what we have and I could take it or leave it. I adamantly stated that I wanted the dealership to honor what I was told when I initially purchased the car two days ago, it fell on deaf ears. On Wednesday 8/26 I was called and told the car was ready I drove back to the dealer again over an hour away from where I live and work and I get in the car and the air bag light is still on? Once again they tell me I have to come back and to take the Ford Fusion until they can figure it out. At this point I tell them it is a brand new car, who wants a 3 times repaired brand new car? They have no answers I request another new car as obviously this one has some issues. I specifically bought the car last week to use this weekend but now I have a thoroughly used Ford fusion instead. It is now Friday 8/28 and I still do not have the car that I purchased or another new car and the headliner on the one I initially bought still has to have the headliner repaired. Needless to say I am not happy and I have never been treated this way as a customer at any other dealership of which I have ever purchased a vehicle. I have owned a few cars from many different manufacturers and I have never felt as if I was a burden to the company or that they have done me a favor by allowing me to purchase a defective brand new car and offering to fix it. This is my first purchased Ford product and it might very well be my last especially from this dealership. Please feel free to call me.

CAKED UP

VERY KIND OUTSTANDING SERVICE FROM ANDY AND THE QUICK LANE CREW VERY CLEAN AND COMFORTABLE ENVIRONMENT VERY FRIENDLY STAFF I RECOMMEND THEM TO EVERYONE

ANDY SITTEN QUICK LANE

EXCELLENT CUSTOMER SERVICE I WAS TREATED LIKE A QUEEN OR A DIVA BY ANDY SITTEN IN QUICK LANE. I GIVE FIVE STAR TO ANDY IN QUICK LANE HE IS EXCELLENT IN EVERY AREA. I RECOMMEND HIM TO EVERYONE I KNOW

Mike Seay, Adam Stitler, and Lewis Carr

Bought my New 2016 Ford Explorer from Mike Seay at Five Star Ford, Stone Mountain. What a wonderful experience. We contacted them online as well as four other local dealerships. It was never about the price, but; the way we were treated , the professionalism, enthusiasm, and indepth product demonstration and presentation sold us on the car, the dealership, and the salesman. Mike and his general manager, Adam Stitler, who got personally involved in the deal, made our visit fun and educational. The technology in the Exlorer Limited with new Ford SYNC technology could be intimidatin BUT when we left we were condfident and could operate everything about this wonderful new car. Mike's presentation was that detailed and understandable. Our finance experience was equally dealing with Lewis Carr. He was precise, professional, friendly and no stress.Thanks Five Star Ford, buying this car was easy, no stress, and memorable. We will always recommend you guys... Jim and Debbie Ziegler

Monica Woodard was excellent sales professional

Every one there treated us with dignity and respect, thanks for the experience.

Mrs. Molly Langsdorf

Gary Marsh sold us an Explorer on Saturday. We are very happy with his service. He was relaxed and informative. We did not feel any pressure to buy, but could not pass up the car once he showed me the tailgate seating. First time I have ever bought a FORD over a CHEVY. Thank you for a nice day, Gary. We will be back to see you in a few years when we buy an Expedtion for my husband.

New car Purchase

I had a great experience at Five Star Ford Stone Mountain. I live in Johns Creek, GA but drove to Snellville, GA for one specific sales person. Gary Marsh is the only salesperson that I have worked with when buying/leaseing a new vehicle for over 16 years. He is knowledgeable, professional and every step of the way he made me feel comfortable. Everyone that I dealt with at the dealership as part of my buying process also contributed to my great experience...I would recommend Five Star Ford Stn Mtn and Gary Marsh to anyone who wants to buy a new vehicle.

Sean Roberts Is Responsible for 4 of the 5 Stars

I hate car shopping. I've never been a fan of it. Most of the time I don't much care for the salesman either. Often they are pushy with bad hair and smoker's teeth. Sometimes they smell like cheap whiskey. Not the case with Sean Roberts. He was patient and kind and really funny. He has good hair and very nice teeth. He was clean and organized and didn't have whiskey breath. He has great handwriting. I had a unique situation and he dealt with it like a pro. He was back and forth with the service department and the manager more times than I can count. I gave him numbers and he made them work for me as did his twin brother Patrick in the Finance Dept. They don't really look alike, (Patrick reminds me of Jason Bateman) but it's not hard to spot the similarities once you see them together. TBoth Sean and Patrick have such a great sense of humor and a well-developed working relationship. It's obvious they enjoy what they do. Sean even agreed to take my trade in unseen. And the best part was I was only there for a few hours, which went by really quickly. This never happens. In fact, the entire staff at Five Star was phenomenal. All very friendly and professional. All working very hard but having fun doing it. What I thought was going to be a tedious afternoon ended up being enjoyable. I would definitely recommend them to anyone in the market for another vehicle. Oh, and if I had to make suggestions on improving my experience, I would like to see snack machines and a wet bar in the waiting room. That is all.

Problematic Used Car

Bought a car in February. I came to your lot with my partner to look for his first ever car. A salesman greeted us and showed us a 2004 Ford Focus. I admit I was skeptical due to its mileage but he went on and on how is was checked by your dealer and was in excellent shape. He also raved that it was a one owner car and very clean and I agree on that point. Being that this is his first car we had a budget and the car fit. From day one the car had a bit of a surge at 2000 rpm but was slight so I thought normal. It got progressively worse so I took it to my mechanic who found a broken servo on the intake manifold. This part could not be replaced by itself it required the entire intake at a cost of over 500 bucks. This was the end of May. I thought OK I did buy it as is.Well last Friday the battery light came on and the car died. Took it to my mechanic again to find the alternator went out to the tune of 400 bucks. I am beginning to wonder what if any checks you did on this car. We have owned the car six months and already had to do almost a thousand dollars worth of repairs.So yea I am quite disappointed with this dealership. I called them and the GM told me if we had only called them first rather than having it repaired. Well the first repair I considered yea used car the second was last Friday and the car died after their hours so could not call them. Almost a thousand bucks to date on repairs.

Happy customer

I recently started looking for a car. I looked on-line after Linda Dallas told me to check out the FIVE Star Ford Dealership. I came to the dealership looking for one car only to find out the one I wanted was no longer available. The dealership quickly went into action trying to find what I was looking for. Kathy Sullivan stepped in and begin to take care of us along with Adam and a few others. Kathy has continued to follow up with us to make sure that all is well. We left that evening with a brand new Ford Explorer. The buying process was easy and not very stressful at all. I am thankful that Linda recommended me giving you guys the opportunity to shop with you. I love my car. Thanks Five Star Ford.

Great Dealership, Great People

First, I must admit that I drove an hour and ten minutes to get to Five Star Ford due to the fact that they had the best advertised internet prices on the new F-150. After doing much research and comparing prices, I made the long haul with my family in tow. When we arrived at the dealership I was not disappointed. This dealership had a large inventory of F-150s at much better prices than the dealerships closer to home. My salesperson Monica Woodard did a great job of helping me out and catering to my family's need to find just the right vehicle. Monica was very kind and knowledgeable about the vehicle's features. She was even kind enough to go get several different vehicles in the rain and pull them to the front door of the dealership so that we could check out the different options of each without having to drag the wife and kids out in the rain. She also offered my daughters snacks and took them to the restroom while my wife and I signed paperwork. Even after the sale, she and the sales manager Roosevelt continued to show class as they addressed a minor concern I had. Monica, Roosevelt and everyone else I dealt with at this dealership were friendly and knowledgeable. This was an excellent car buying experience and I will definitely buy here again.

MY EXPERIENCE

I WANT TO SEND OUT A SPECIAL THANK YOU TO MIKE,ADAM,AND PATRICK. THESE GUYS WENT OUT THEIR WAY TO MAKE SURE I GOT THE 2015 FORD EXPLORER I WANTED. MY VEHICLE CAME ALL THE WAY FROM GREENVILE,SOUTH CAROLINA.. I REALLY APPRECIATE THE TIME AND EFFORT THEY PUT INTO GETTING ME WHAT I WANTED. THANK YOU GUYS VERY MUCH!!!!!

Lovely, easy car buying experience -- thank you, Kathy!

I came to Five Star Ford Stone Mountain for the exceptional price, and stayed for the service. Kathy was a delight to work with, easy-going, laid-back, and ever helpful. Kudos to the dealership and staff!

MY EXPERIANCE

KATHY SULLIVAN THANKS FOR THE HONESTY AND PATIENCE YOU SHOWED ME WHILE I WAS THERE LOOKING AT CARS. THE WHOLE TEAM WAS GREAT AND I THINK THAT PLAYED A BIG PART IN ME BUYING A CAR.....

Trespassed Into A Treasure!

On Jan 1. I started my New Year Car hunting / Left Dealership with a Great Mustang .'Words can't Explain how good I Felt That Day Thanks Drew YouNailed It! Let me do my job was what heSaid' I didn't even drive the Car I Felt like this was not going to happen.Drew and the guys in the Finance/Sales dept were very efficient withDuties and found the Perfect rate for me . I feel blessed thanks Again . Darnell AndersonFord Customer for Life!

Got EXACTLY the vehicle i wanted

Last week i bought a 2015 Ford Fiesta Hatchback. I looked online at around 10 different dealerships, and came into Five Star to meet with the sales team and see if they could find the exact vehicle i wanted. The sales team was all nice, not at all dismissive when they realized i already was being helped. The call center they use is a bit slow though, they called 3x in 24 hours, and had no idea someone had already called me. They even called once AFTER i bought my car, and i had to tell them i had already purchased and to stop calling me. I worked with Nick Miello, and he was able to locate the exact trim, body style, and color i wanted, and had it brought to the store. I felt like i got a really fair price, especially for buying new. Plus, the store provided an extra $500 in rebates, AND helped me find financing for lower than my credit union was offering. It took a few days for the car to come in, but they did a full detail and gave me a full tank of gas when i came to pick it up, which was unexpected and nice! The only thing that bummed me out a little is that the car was driven over 300 miles to the store, instead of shipped. In the long run it doesn't matter, i was just under the impression until i picked it up that it was being shipped, not driven by someone from a different state. Like i said though, that is minor.Overall, i am happy with my purchase, and would make this store my first stop should i be in the market for a new car, and would recommend anyone looking for a Ford to check these guys out.

Got EXACTLY the car i wanted

Last week i bought a 2015 Ford Fiesta Hatchback. I looked online at around 10 different dealerships, and came into Five Star to meet with the sales team and see if they could find the exact vehicle i wanted. The sales team was all nice, not at all dismissive when they realized i already was being helped. The call center they use is a bit slow though, they called 3x in 24 hours, and had no idea someone had already called me. They even called once AFTER i bought my car, and i had to tell them i had already purchased and to stop calling me. I worked with Nick Miello, and he was able to locate the exact trim, body style, and color i wanted, and had it brought to the store. I felt like i got a really fair price, especially for buying new. Plus, the store provided an extra $500 in rebates, AND helped me find financing for lower than my credit union was offering. It took a few days for the car to come in, i had a loaner for the time it took, and they did a full detail and gave me a full tank of gas when i came to pick it up, which was unexpected and nice! The only thing that bummed me out a little is that the car was driven over 300 miles to the store, instead of shipped. In the long run it doesn't matter, i was just under the impression until i picked it up that it was being shipped, not driven by someone from a different state. Like i said though, that is minor. Overall, i am happy with my purchase, and would make this store my first stop should i be in the market for a new car, and would recommend anyone looking for a Ford to check these guys out.

Easy Buy

I talked to Nick Melillo about the 2015 Mustang and he was so helpful and i had the best deal with him, i recommend this dealership to you!! Nice buy and a great deal, also it toke me just 30 minutes to do all the papers and Nick made it so easy and comfortable!!

Great Service

I have been on the hunt for the perfect used Murano for a few weeks. My last stop was Five Star on Saturday. I didn't walk away with a vehicle but I had one hell of an experience. My sales rep, Nick, was completely sweet and awesome and did everything he could to get me in a deal short of buying the truck himself. I appreciated his genuine easy manner and the fact he was not even remotely disrespectful or aggressive (which I've dealt with a lot).Nick and Five Star were up front, full of options, and kept things simple. The showroom was simple but immaculate and the time there was comfortable. I'm sorry we couldn't make a deal, but I would go back to try another deal in a heartbeat and I'd recommend them to everyone!

Jessica Whitlock

Many thanks to Jessica in handling my service and parts purchases. She is always courteous and helpful.

Great service

I bought my Explorer at Five Star Ford last October and it was one of the best experiences of my life. I have been taking it back for maintenance and have been dealing with a girl named Jessica Whitlock. She was extra helpful. I would recommend this car dealership to anyone who wants excellent service.

Daniel Trompeter

As always i was treated with respect and consideration when i visited the dealership. I went in expecting to just explore buying a new car. Nick Melillo met me and did a very good job of listening to how i was going to use the new car and agreed that the Fiesta would be great for me. He brought around the new car went over the features and then we went for a test drive. I loved the car and we arrived a a fair deal for both me and the dealership. NIck delivered the car to my house as i had no way to get both cars home. I really like that there are a lot of young people working at the dealership proving to me that Ford is developing a strong sales and service force for their customers. I would send anyone with car buying needs to Five Star and Nick.

easy fast buy

car was ready when I arrived clean and ready to drive off lot everything was explain it was simple to learn and there was no hidden fees like some other dealers

Never have I ever seen such a bunch of game players

The deal agreed upon was changed several times when I was signing papers. Watch these guys carefully. Also say no to the overpriced Add ons they try to sneak in. Also, get your own financing before walking in, they will mark that up too. Keep an eye on these high pressure guys or better yet, go somewhere else. I walked out.

Drew Ferguson

Drew Ferguson This review is all about Drew. He is an awesome young man with a great future in car sales. He know the product and is a great pitcher. Kudos Ford you guys have a great employee that has potential for future endeavors. I brought a Ford Focus Titanium and am over the moon in love with this car! Thanks to Drew!!!!

Awesome New Car Buying Experience!

I have been shopping for a New SUV for several weeks now. I was referred to Stone Mtn Ford by my Awesome Uncle Darryl Farmer who works in the Service Dept. He hooked me up with Mike Babigian & Adam Stetler on the Sales Floor and they were able to help me get what I wanted in the price range I needed to be in...Something another local Ford Dealership said was not possible! It was Quick Easy and Painless. Didn't have to deal with going back and forth on haggling or stay there for hours trying to get to where I needed to be. I was VERY Pleased with my experience there. This is the 2nd car I have purchased from them. The first one was used and now this is the first New Car purchase from this Dealership. I highly recommend them to anyone looking to purchase a new car!! AND Darryl Farmer in the Service Dept totally Rocks!

Excellent experience!!

Drew was so awesome and easy to deal with while looking for a car to buy! I will recommend him to anyone looking to buy a car at Five Star Ford!

Buying a new car

I was recommend this car dealership by my friend that work here. The whole process was so smooth and not stressful at all, I have never experience this before when buying a vehicle. The salesman was Sean Roberts and he was very professional with everything, the whole team was.

Five Star Indeed

I submitted an inquiry late one evening not expecting much more than the usual run around and lack of service like i received from most other dealerships, but what I got was the opposite of the usual. Paul Golden called me early the next morning and was very friendly, helpful and courteous. He quickly sent me a detailed quote with a great price. We spoke again later and he explained all the discounts and incentives on the quote. I had been set on a different new vehicle that was not a Ford but the lower price and the great service was starting to win me over. Later the same day Paul even found a way to discount it a little further to help me shift from the vehicle I had my heart set on as Five Stars price was now far below what you could find the same vehicle or a comparable vehicle at anywhere else. Unfortunately i had been distracted when he told me about the Ford incentives and i failed to ask about them later. I called him that evening to let him know I'd like to come in for a test drive and to discuss making the deal. He said come in tonight if i wanted to and they wouldn't mind staying late if they needed to. Just a minute or so after we hung up he called back hoping to catch me before i left. He realized we hadn't confirmed a detail on one of the Ford incentives and that based on our last conversation i probably didn't qualify for it and i didn't. The fact that he called me before i drove all the way out instead of doing what most dealers would do letting me drive out thinking they could talk me into it anyway was incredible. That's the kind of honesty that not many businesses have anymore. He of course told me that he still wanted to try and help me make a deal that would work for me with that vehicle or maybe something else. I let him know that I wasn't completely dismissing it as an option but i already had something something on the line as a backup if this one didn't work. We stayed in touch over the next few days as i shopped around and he was just as polite and helpful even knowing that i probably wouldn't be purchasing with him. Ultimately i bought something else somewhere else but i would highly recommend Five Star Ford to anyone looking for a Ford vehicle. A little shopping around will show you that their Ford prices are better than any Ford dealer around so if all of their employees give the same level of service i received then they truly deserve their five star name.

A GREAT SHOPPING EXPERIENCE

FROM THE FIRST PHONE CALL TO WALKING OUT WITH MY ESCAPE WAS A GREAT EXPERIENCE! WENT IN WITH PRE-APPROVAL AND THEY FOUND ME A BETTER FINANCING OPTION WITH MY POOR CREDIT. ALREADY KNEW HOW MUCH I COULD AFFORD MONTHLY AND GOT ME THE PAYMENTS I COULD AFFORD. WAS TREATED WITH DIGNITY AND RESPECT THROUGHOUT THE WHOLE PROCESS, THANKS SHALISA, PATRICK AND EVERYONE BEHIND THE SCENES, TOU WERE ALL GREAT!

Great Experience

Great experience from walking in to walking out with my used escape. Was pre-approved before I went in with a bank with high interest, they found me a better deal with their financing(thanks). Was treated with dignity and respect throughout the whole process and got my payments down to what I could afford, Thanks to everyone for a great deal and for every ones hard work. Mr. Pope should be proud of his employees.

Best price and good service.

I found the car I wanted at this dealership on cars.com. They had one of the best prices available and did not play any games in honoring the price. I drove 4 hours to buy from here and it was worth it.

Five Star Experience

I recently purchased my new Ford at Five Star Ford in Stone Mountain. Everyone was friendly and the sales process was straight forward! I went in, they appraised my trade while I looked at F-150s and then they gave me a quote in just a few minutes. The price was great, from what I was seeing online at other dealerships. Very happy with my purchase and I would recommend them to any of my friends and family.

Richard was excellent. He walked us through the entire...

Richard was excellent. He walked us through the entire process and went above and beyond our expectations in factory ordering the exact model and options we wanted. He was patient and answered every single question we had. His follow-up during the weeks we waited for deliver were outstanding. Larry, the manager, was also helpful and engaged with the process from the beginning.During the delivery Richard went over everything clearly and even went out to the vehicle with us to give us a "tour" of the vehicle. They made the whole process easy and enjoyable!

If you are in the market for a Ford - go see Jody Sexton...

If you are in the market for a Ford - go see Jody Sexton at Five Star Ford, which is now owned by the Pope Family! He is very friendly, extremely patient and has complete knowledge of all the Ford products. I am loving my new Escape!!!