Five Star Ford

4.9
Overall Rating

Customer Service: 5.0 Buying Process: 4.9 Quality Of Repair: 4.9 Overall Facilities: 5.0 Quality Of Work: 4.9 Friendliness: 5.0 Pricing: 4.8 Overall Experience: 5.0


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Overall easy experience

4.2
Lisa on 11/30/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

Carlos took care of us while I was there. We originally wanted to see a Ford Transit Connect but it had been recalled by Ford and no longer for sale. When we were leaving I saw a pick up and called Carlos about it. He called me back gave me the deal on it and we signed papers. Pretty simple process. Thanks! Lisa


Great Customer Service

5
MicheleB on 11/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Because my current vehicle is going back on a recall, I started visiting Dealerships to look at SUV's. I visited both Jeep and Honda, and then decided to check out what Ford had to offer. The customer service was outstanding from the time I entered the showroom. Greg Boone greeted me and immediately got to work on showing me options for a Ford SUV. After looking, we set up an appointment for a test drive the following day. I wasn't just ready to commit to a purchase but Greg was understanding and very patient with me, and followed up with me several days later. Finally the day came that I was ready to purchase (about a week later), and Greg worked me through the buying process with ease. David Hill did the finance paperwork and kept the mood light and cheerful as we cracked some easy laughs through the signing process. A smooth and friendly process from start to end. Thank you for your great Customer Service, Michele B


Another great buying experience with Doreen!

5
WadeCluck on 11/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent customer service from Doreen and Anthony in Finance. Have purchased 6 vehicles in the last 4 years and will always come here to buy in the future.


Amazing Customer Service

5
Gwendolyn Jones on 11/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our salesman was Nathan Blackwell. He responded to all of our questions quickly. The entire experience at Five Star Ford surpassed our expectations! This purchase was both a transparent and friendly experience. We bought the truck over the internet, and only had to sign when we arrived. Mr. Blackwell and the team got us in and out quickly. Our vehicle was cleaned and ready to go when we got there. It was defiantly worth the 4.5-hour drive each way!


Courteous and large inventory

5
Patrick on 11/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone I came in contact with was very courteous and helpful. Large inventory to choose from a plus. Facilities/Dealership makes buying and getting car serviced more enjoyable experience.


Purchase 2017 Ford Fusion

5
hossnbuggys on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This dealership is 50 miles from my home and I pass by a number of Ford Dealers to get to the dealership.This is the third vehicle I've purchased from this dealership in the past three years - when I'm ready to purchase another vehicle at some time in the future, I will make that drive again - I would not make such a trip, driving by numerous other Ford Dealers unless I'm 100% satisfied with the prior dealings.I submitted an internet inquiry for this purchase and asked for Chad Ritter as the sales person I wanted to deal with - based on my satisfaction when I made a previous purchase - I will request that Chad be the sales person I deal with when I get ready for the next purchase.This was my initial meeting with Jimmy Truong in the finance department, but based on my satisfaction on this purchase, I will request that Jimmy handle the next purchase when that time comes.As long as I receive the type service I've received at this dealership, I'll not consider any other dealer in the future - the staff is highly professional and knowledgeable in every respect while being very pleasant to deal with.


Courtesy Van Driver

5
19Jack on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Harry Waymire was my courtesy van driver and he was excellent. He knew the area very well and was friendly and efficient. Since he knew the area, he used the best route to drop off passengers.


it was a really a good experience.

5
diane on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came to the dealership to get my 2013 Edge repaired and ended up purchasing a new one. From past experiences at ford dealerships it was a really pleasant surprising experience. Jim was a really good salesman and I didn't feel pleasured at al. Jim was a great salesman and I would recommend 5 Start to others. Thanks for the great experience.


Cooperative sales staff.

5
Big rob on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John and Crystal were very competent and helpful. No pressure, just good information and quality negotiation. Friendly and helpful in every way. Really good buying experience!


Great service

4.6
Ruellia on 11/29/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This was actually the second time that we purchased a car from Mr. Nemri. He is very honest in his approach and answers all of the questions you have. He gives you time to thoroughly look over any paperwork, time in the vehicle, and time to make calls on your own if needed. There is no "hard sell" at this business. The staff is friendly and displays ethical behavior toward each other. We are very ordinary people, but each of the two times we have been greeted by management. It is a welcoming atmosphere. They will work with you so that you can purchase the vehicle you need. We were referred to 5 Star by my sister because she had needed a car to transport her handicapped husband at a time when they were not prepared to buy one. This dealership found a vehicle and financing for her. Her salesman, Hector, occasionally calls her to see if she has everything she needs. We love them!


Great dealership

5
Txf350 on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a pleasant experience buying a new vehicle. They were very helpful and worked with me on pricing an vehicle options. This is my fifth vehicle to purchase from the dealership.


Customer Service

5
craef on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

William May approached us as soon as we parked our car to look at a new vehicle. He was very, very knowledgeable about the vehicle. He was professionally dressed, polite and very, very helpful. We were at the dealership early in the day, but had other places we were considering. We returned and he was willing to stay late and work with us on getting the vehicle. The finance department (Jimmy T) also stayed late to help close the deal. Two people from the dealership called us on Monday to see if there was anything we needed.


Bought a 2016 F150, RUBY RED!!!!

5
ralph d on 11/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

***********************I had to drive 140 miles from Tyler, Tx to get to 5 Star Ford in North Richland Hills, TX and it was worth every mile and then some. First of all, I tried a number of Ford dealers in and around my town and received the usual car dealership "baloney". None of them could match the price. I am not talking about a few hundred dollars, how about $1500! That was a profitable trip for my wife and I.But the one thing that stood out even more was the service we received from everyone we dealt with in in 5 Star Ford. An unexpected very pleasant experience. The people were great, from David Hill in financing who professionally laid out our financing options, Jimmie Mathews and his partner who spent quite a bit of time taking me through the "SYNC' system, and Sam Reggio who worked with us on after market purchases. But I must save special appreciation for Lee Clanton who made sure every possible rebate was included in our final price. And finally kudos to Rick Dike who I have been working with by email and phone to get everything ready and ease my anxiety before I drove the 140 miles.I have purchased 2 or 3 other vehicles from this dealership 15 or so years ago and if I ever need another I will be back to 5 Star Ford,


Great experience

4.8
Ryan Armstrong on 11/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

I was served by Alfred El-Darazi. He was the most professional car salesman that I have ever encountered. He was honest, attentive, thoughtful and put my needs first. he made the deal happen and while representing the Five Star Ford, advocated for me and my needs. Thanks Alfred!Ryan Armstrong


Great experience!

5
AC24 on 11/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kelly, the internet director worked really hard to find the exact car I was looking for (2017 Mustang with light leather interior). The combination of features I wanted weren't readily available but Kelly was able to track one down and get it delivered in no time. I worked with Nathan on completing the sale an he made the whole process super easy and enjoyable. I also worked with David in finance and he made the process go very smoothly. I left feeling 100% confident that I was getting the best deal! I followed up about a week later with some additional questions and Nathan was very responsive and went out of his way to get them all answered. Overall, this has been the best car buying experience and I would definitely recommend Five Star Ford to my friends and family!


Excellent car buying experience

5
DBeene on 11/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a Ford Fusion from Five Star Ford in North Richland Hills. Had an excellent experience with my salesperson, Aaron Dias, the finance rep, David Hill, and Jimmie Mathews who explained the Sync system and all the cars features to me. I would highly recommend this dealership.


5 Star Rocks

5
LuckyLucy on 11/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our second time to buy a car/truck through 5 Star Ford. I highly recommend them. We have never had a bad experience and I am a Ford owner since 1991 and will never go to another brand of auto. 5 Star bends over backwards to make you feel like a human being and as you know in this day and age is lacking. I appreciate great sales people and Tut Edwards their finance manager who make sure you are comfortable during the process of buying an auto. Our salesman Danny Trauth was pleasant to work with and I appreciate that. He worked with us and did not try to sway our thinking into a car we could not afford.


Car Buying Made Easy

5
DebG on 11/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Realizing I was going to need a new car soon , I visited FIVE STAR FORD North Richland Hills , where I have purchased many cars over the years. However, on this occasion I dealt with salesman, DANIEL TRAUTH who listened to what I wanted and needed in a car . I purchased the 1st car he had picked to show me because it was exactly what I was looking for !! Thanks to DANIEL, the dreaded chore of buying a new car was made EASY !! If you are in need of a new car - give him a call !!


Jeff is awesome to work with.

4
4x4,mammas ride on 11/25/2016

Quality Of Work: 3.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

We are always pleased with the service Jeff brings to the table.We have purchased 4 vehicles (2 vans for my business a car and truck for my wife!)Jeff is awesome and will be returning customers for life!Now the service department...should have been on their toes.They put a truck on their used car lot without a full inspection, unfortunately cost us a few days before we received our vehicle.They did make it right with a loaner for the holiday. Thank you Jeff again!!!


Mr.May is awesome

5
Truckenwillie1959 on 11/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mr. May guided me by taking the time to show all of the options I needed to know before I settled on a perfect truck for me and my family.I strongly recommend him for any of your auto purchasing needs.


Great Buying Experience!!

5
Steve Marcum on 11/25/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

5 Star is an excellent dealership. I shopped for several weeks, and dealt with three other dealerships none came close to the level of honesty, integrity, and transparency that I experienced at 5 Star. They have a tremendous selection of vehicles, very competitive pricing, and impeccable commitment to service. I dealt with both Joshua Fichter, and Marisa Thompson. They were both very helpful, and knowledgeable. They provided me with exactly the information that I needed to make an informed purchasing decision. Most importantly, they wer advocates and not sales people. Never once did they pressure me or attempt to push me to buy. This type of experience is unheard of in today's marketplace. Quiet simply, they treated me like a friend! The great experience didn't end with them. Tut Edwards in finance was outstanding! Friendly, fun, forthright, and honest describe my experience with Tut. I can't recommend 5 Star highly enough.


Sold, Customized and Excited

4.6
BrownEyez96 on 11/23/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Five Star Ford is a great dealership, we've bought a handful of cars from them - not every experience has been the same but this last one was the best yet and I say it's because of our sales person, Danny Trauth. He has gone above and beyond what was needed to help us find the car, customize it and make us happy. Need a honest, genuine sales person that listens to your needs and wants then does what he can to help out - Danny is the guy!


Sam Limo at 5 Star Ford is the Best

4.8
ghmorrill on 11/23/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Contacted Sam Limo via internet sales and told him the truck I was looking at and he promptly went into action. I arrived at the dealership and Sam was ready with the truck for the test drive. No pressure sale. We had to negotiate about the trade and that was done with minimum back and forth. Low pressure and very enjoyable experience. Sam Limo is a top tier salesman. I recommend you ask for him and you will make a new frien.


A salperson you can trust

5
KelleyW on 11/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I met Carlos on a Saturday afternoon while my husband played golf I was looking for a replacement for my totaled vehicle (really bad wreck). Shopping for a car is not in "my department", but Carlos made me real very comfortable and safe. He presented options with consideration of my budget and did not pressure me to close the deal. I returned later with my husband and he was also impressed with Carlos (this is big because my husband often refers to car salespeople as vultures). Carlos made the car buying experience pleasant, easy and it did not take hours to complete. Thank you Carlos.


Second purchase at Five Star Ford

5
Isisrodzz on 11/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Felipe Lopez and Juan Hernandez were very helpful in finding the right SUV for our family and at a great price. From finding the right vehicle trough the financing process they were very helpful. Finance TuT Edwards made sure we had the right coverage on our purchase and answered all of our questions before signing. This is our second purchase at Five Star Ford and we are very happy with both of our purchases. Happy customer!


Great Experience for First Car Buyer

5
Teresa S. on 11/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Juan and Hector were really helpful in helping me find a car that I liked. I already had in mind that I wanted a New 2017 Ford Fusion and once Juan showed me the car I instantly fell in love. I love my car and I'm glad I came to Ford to get it. I would recommend this place to anyone who is looking for a car. Everyone is so nice and they are willing to help. They put the coustomer first.


Awesome, very helpful, very friendly

5
KARI BURKE on 11/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Alfred was very helpful and curtious. He answered all our questions fully so that we would understand. He is very concerned about the questions we had on the Ford F-150. He spoke with us as if he had known us for years. We were very comfortable with him. He showed us all the ins and out of the truck so we would be able to drive the truck and know all its ins and outs on all the gadgets in the truck. I would definitely recommend when you go here ask for him!!The "Tutman Experience" was just as great. He helps with all the financing and was able to get our payments so we could afford them. He has all the qualities as Alfred above. All financing people should have his attitude and we had a great experience with him. Five Star Ford has both of these men in there employment it would be hard to beat anywhere else. I will definitely recommend them to everyone especially if these two men are working there. I plan on getting my next vehicle from them!!


Like a BOSS

5
Jason Fowler on 11/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the moment I walked in William May took care of me. I wasn't in a rush to purchase a vehicle and came in and out of the dealership over a 3 month period. Each time he made me feel at ease and didn't rush or pressure me into a vehicle I didn't want or need. He has the patience of a saint. We discussed the vehicle and options that i wanted and he worked extremely hard to make that happen. I will refer him to all my friends and family and most certainly do business with him in the future. A++


Great Exprience

5
Denisse20 on 11/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Felipe and Juan were very helpful, I highly recommend five star ford. Thank you guys for the great exprience and thank you for making everything possible! I will definitely be back in the future!


Car Buying Made Pleasant!

5
Dan Wells on 11/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Hector was so amazing from the minute I walked on the lot. He did not try and sell me a car the whole time I was there. He simply connected with me with a product and ensured that I was aware of how that product would work for the needs of my family. Hector is kind and patient. He is always willing to answer questions EVEN after the sale is completed. It does not stop there. Sam in the after-market department is a gem. He was so thorough in making sure I had the right accessories to make my Explorer perfect! The finance team presented a compelling case to protect the vehicle and not one time did they come across as over-bearing or pushy. I can't say enough nice things about this experience. I WILL be back and I WILL recommend.


Very good

5
Forbes,dale123 on 11/20/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sam was very helpful. The entire process took less the three hours and i felt like i got a fair deal. Jimmy in the financial department was very efficient also, good experience overall


A definite MUST

5
Leigh Vincent on 11/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would definitely consider buying your next vehicle from 5 Star Ford. They were very friendly and helpful in finding the vehicle that suited my needs. Thank you, Alfred for your help!!!


Excellent Customer Service

5
anissa14 on 11/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Five Star Ford took the time and worked hard to get us into a New 2017 Ford Explorer and we absolutely LOVE IT!! The service was above and beyond from the Five Star Family!!! Thank you Nathan Blackwell for your help and amazing Customer Service!! Always been a Chevy Family but now a Ford Family!!!


Purchased a 2016 Explorer and a 2016 F150

5
Eric Little on 11/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

These were the 3rd and 4th cars I've purchased from 5 Star Ford. Always top notch service. Highly recommend to anyone looking for a new or used vehicle.


Great Experience with Alfred at Five Star Ford

5
Dave W on 11/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was newly in the market for a truck, and was deciding between a few different makes. I went into Five Star and was met by Alfred who showed me a few different F150 models. He asked me where I was in my car buying proess and respected that I was just starting to look around. I was never pressured to buy anything or to make any rushed decisions. Just so happens that they also had the largest selection of end of year models compared to every other dealer in the area. 2 weeks later I found a model in their inventory online, gave Alfred a call and he gave me a great deal. I would definitely recommend going to see Alfred and Five Star Ford.


Excellent Service

5
Sweet Pea on 11/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I want to thank Randall Seinfeld, Diron Linux, n David Hill for their excellent work in assisting me to purchase my 2017 Ford Fusion. You all are great guys n I see why I keep driving 3 hours to deal with your company


Sam Limo gave me really good experience at five star ford

5
joseph jones on 11/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The family at five star ford made me feel like I was family what a great experience I had when I visit with ford dealer


Sales

5
JESSICA HULL on 11/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jim made buying a car very easy and smooth for me. He worked out the best deal possible and made my day. Easy to talk to as well.


Great Experience

5
Akshay patel on 11/16/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great place to shop for a car, no pushy salesperson. Good selection and great financing team. Perfect location and overall a real good experience. Love the car too....


Perfect

5
McPheron Michele on 11/16/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I had a wonderful experience . Our salesman was very helpful . We also worked with Greg Foster and Anthony Snyder. The only way it could have been better is if the car was Free!!!!! We will be back for are next car THANK YOU


Excellent Service

5
MelissaAdair1 on 11/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Doreen has treated us well for years. We have purchased two cars from her now and been thoroughly satisfied with the experience. We intend to purchase any future cars from her as well. Any time someone I know is looking for a vehicle, I tell them about Doreen.


Amazing!

4.6
temi on 11/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

Aaron Dias was so helpful and honest with me. This was my first time getting a car and I knew he had my best interest at heart! I felt welcomed and Loved.


Awesome!

5
ford4life! on 11/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Every step of the process in buying a new car was awesome. I've never had such personalized service. I received a phone call from Tony and later Jeff in management to thank me for taking the time to speak with the sales personnel. The sales personnel, Crystal and John were truly interested in my best purchase. They went out of their way several times to go over the top with a stress free sales experience. Even the finance end with Jimmy was stress free. I have been bring my previous car for service for several years. My service adviser, Ron Baron is awesome as well. I have told several people about my experience with Five Star NRH as they were looking to buy another brand of car, now they are re-considering and thinking about taking their business to Five Star NRH. I love this dealership, everyone you come in contact with is awesome!


Great

5
Josh on 11/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sales associates were polite and easy to work with. Worked within my budget and time frame and had me in a new car before the end of the day.


Awesome

5
Tim seckel on 11/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

William in sales best guy ever. Robert in finance is the best. I would buy all my cars from 5 star ford. There is nothing else to say.


BEST EXPERIENCE EVER!!!

5
Mr. & Mrs. V on 11/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Words cannot express how grateful we are for Five Star Ford! Our sales associate, Juan Hernandez, was great from the first time we meet. Although we did not purchase a vehicle on our first visit, Mr. Hernandez listened to our concerns and worries, and even gave us some advise that we should take into consideration. We came back a week later, and he was readily available to help us. He remembered every detail we had shared with him the week prior, and made us feel comfortable to proceed to move forward with trying to purchase a vehicle. We walked in feeling skeptical and worried about the possibility of even getting into a new vehicle, but worse yet, what would the financing be like? We had just had a very bad experience - or two - with a local Toyota dealership, and after going through that, we were not sure of what we wanted to do this time. Mr. Hernandez was frank and upfront with us, he did not beat around the bush or make any false promises. And the outcome was: he delivered. We walked out the proud owners of a new 2016 Ford F150 XLT, which was what we had our eyes on from the start. Additionally, Mr. Tut Edwards in financing, made our buying experience even more pleasant. He and his finance team work very hard to get us through financing and managed to get us an interest rate that still blows our mind! We believe that this was only possible because at Five Star Ford, they showed us that their customers come first. All we can say is that if you are looking to purchase a new vehicle, give them a try. They will work for you and we are confident, that like us, you too will find your experience a rewarding one. We highly highly recommend our friends and "family" at Five Star Ford. Mr. Hernandez is very knowledgeable when it comes to his vehicles and will make you feel at home. Thanks you!!!Mr. & Mrs. V


They Got Everything Right!

5
David O on 11/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was introduced to Sam Pack's Five Star Ford in NRH through AARP. Jeff Smith contacted me via email and set up an appointment to show me a few F-150 options. The very first pickup Jeff showed me was exactly what I asked for. I looked at a few more trucks, but ended up purchasing that first one I test drove. After all the incentives were applied to the price, I ended up paying less than expected and I received more than I expected for my trade-in. I paid extra for the spray-in bed liner and fabric protector, but these were options I asked for and were not pre-installed and forced upon me like at some other dealerships. Nobody ever tried to up-sell me on options I didn't need or want. And Jimmy Truong even made the financing a pleasant experience. This dealership definitely earns their name "Five Star" Ford.


Awesome customer service!

5
Postalguy on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

No pressure sales they help you find the car you are looking for. You are not rushed and sale goes smoothly.i would recommend to friends


Beyond my expectations!

4.6
Chris Palmer on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

When I checked out what 5 Star Ford had available I did not expect that it would be this easy to get what I wanted. Justin was straight forward and was a pleasure to deal with. I would highly recommend 5 Star Ford in NRH to anyone thinking about buying a car. Chris P.


Customer care!

5
Freerockman on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent customer care! Thank you Michael Fitch and Dean for taking care of my sensor issue the same day! I hope to buy my next truck here in the future.


Listened to our need and found exactly the right car

5
Melanie_M on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Nathan did an outstanding job handling our unique situation. We were looking for a car for my son and his wife but had other parties involved that needed to see the car as well. Five Star and Nathan were so accommodating to our schedule. He listened to what we needed out of a car and what our price range could be. He communicated timely with me and was very knowledgeable about the car buying process for only being employed for a few months.Thank you Nathan for being the best!


John Hilsinger at 5 Star Ford in NRH rocks!

5
tdicken on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If you are looking for a new or used vehicle, go see John Hilsinger at 5 Star Ford in North Richland Hills, TX. I know John from another sales transaction on a used Jeep Wrangler for my daughter. He also helped me go through dozens of other vehicles in search of my used Ford F150 I purchased as a result of his help and guidance. Thank you, John!-Tim Dicken


100% Satisfied

5
texanstacy on 11/14/2016

Overall Experience: 5.0

I came in to buy a vehicle as a 'single woman,' and was extremely anxious about such a large purchase. A friend recommended that I contact John Little at Five Star Ford, so I did just that. I texted him a few days before going in, and when I arrived at my appointment, he was there to greet me with a smile and treated me as if I were the only person in the room. He was extremely knowledgeable about the Ford Vehicles, and answered question-after-question from me without growing weary. I couldn't decide, and ended up test-driving 3 vehicles before I made my final decision. I appreciated the fact that he never rushed me, or made me feel as if I was "just another customer." He made me feel like I was dealing with a friend that I had known for years, even though we had just met. His partner, Crystal Sanders, was extremely friendly and knowledgeable, as well. She was available to answer any additional questions, and helped me along the way. Jimmy Truong in Finance was also very pleasant to deal with. Once again, I had many questions for him as far as warranties and such, and he was able to explain everything in great detail, to my satisfaction.Overall, the experience couldn't have been any better. I highly recommend Five Star Ford, and this particular team of people to work with. Simply the BEST!!


We probably had TOO MUCH fun!

5
The Campbells on 11/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I appreciated the subtlety with which we were initially approached (no one likes getting pounced on by car salesmen when you arrive on the lot), the warmth with which we were received (it was like talking to family), and the degree to which literally everyone went to make sure, not only that we were pleased, but also that we were given more than expected. Kudos to the team and the entire organization!


Great Car Buying Experience

5
dan12 on 11/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the salesman to the financing a great experience. We were dreading going car shopping. The salesman, David Hardick, was very knowledgeable and was not pushy. He listened to us and gave us suggestions on makes and models. Our finance guy was Tut Edwards. We did get the Tutman Experience! He was very informative and answered all our questions, all the while, making it a very pleasant experience. This is the third car we have purchase through Five Star Ford. No reason to go elsewhere with the staff and service there. They are excellent.


Easy and Awesome!

5
Cassie on 11/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My sales person was great from the second I pulled up on the lot. Was dreading the car buying experience but it was quick and painless. They even stayed late to finish up the deal, and personally delivered the car to me the next day. Wonderful, wonderful, wonderful!!!


Best Buying Experience Ever!!

5
BMWGuy on 11/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am one of those Car Buyers that was upside down on His Trade,not alot of money down and so-so Credit...I have tried numerous times to buy a new Vehicle at Chevy,BMW etc...with no luck. From the 1st day I walked-in I met William May,very professional, honest and knows his stuff!! I worked with Him on my situation a couple of times and I must say I wasn't in a good spot to buy a new car but we never gave up! The last time I went to Five Star William was very busy so He teamed with Carlos Hernandez,one of the nicest most knowledgeable guys I have met that genuinely wants to help you!! Once we got the App,Vehicle choice etc...out of the way,Business Mgr Jimmy Truong worked his magic on a Deal I never would've gotten done at any other Car Dealer and I walked away with a Brand New F-150 that I actually wanted!! I will and have recommended Five Star Ford and these specific Gentleman for an Amazing Hassle Free Car buying experience! If you think nobody can help you you're wrong. Go to Five Star Ford and don't look anywhere else....


Best Buying Experience!

5
LindaG on 11/12/2016

Friendliness: 5.0 Overall Experience: 5.0

I was interested in the Edge and met with John Hilsinger. He was very knowledgeable and friendly. When I made my decision the process went very quickly and smoothly. We were in and out within 2 hours. That is the quickest I have every purchased a vehicle! Highly recommend him!


Mario was great.

4.7
Raven8 on 11/12/2016

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This is as pleasant as buying a new car can be. The salesman was no pressure (Mario) and just a very nice person. He was honest and forthright and heledp us get the car we needed. I would recommend this dealership.


Best Service I have exeperienced

5
Joshua1437 on 11/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went in at 4:00 PM to buy a new Focus RS, which is a very hard to get car, after working with Nathan Blackwell, Kelly Blackwell, and Lee Clanton in internet sales, I had the exact car I wanted at the exact prices I needed it. Numbers were what I expected but the service from these individuals were far and above. After all was said and done with the sales, now it was time for the dreaded finance office or so I thought. After being called back and Introduced to Anthony, I knew I had made the right choice. He was very clear and precise on the finance options and was able to get my into a % that works for me. I could not have asked for better service from anyone here. Even Betty, the receptionist, was helpful and prompt when trying to locate Lee and Nathan when I arrived. In today's world, 99% of the time I skip over positive reviews and only review something when it is negative. This dealership is the only reason why that is not a 100%. If you are looking for a ford, Go here.


No hassle search for vehicle of my choice...

4.8
DaleInTexas on 11/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Stress free visit ---- professional staff assisting me in selection of vehicle I was there to purchase. NO high pressure sales pitch.....Was relaxed and comfortable in viewing all vehicles available on the Certified Pre Owned plan.


Good salesman

5
Obozo done 4 on 11/09/2016

Overall Experience: 5.0

Very easy to work with.Took my information and got the ball rolling. Took the time to walk around the truck and took notes of my concerns.


Advertised vehicles are not actually available!

4
Claude Mabry on 11/09/2016

Customer Service: 4.0

Seems like a good lot, but they list cars online that aren't actually available for purhcase.


Amazing experience

5
jalea1980 on 11/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My whole experience was nothing short of amazing. Great customer service all around. Price for my vehicle was great and a fair trade-in on mine. Kevin Wildman was awesome and went above and beyond. Lee Clanton was perfect, explained everything to us and was just a real down to earth guy. Would not hesitate to buy from them again!


Exceptional Customer Service

5
Tinker753 on 11/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I'd like to thank Mr. Wayne Biggers for his assistance in the purchase of my car. The process was what one would call "smooth sailing" and we enjoyed working with him.


He made it too easy!!!!

5
Debbie on 11/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Greg listened to what I wanted and read between a few lines. Very courteous, knowledgeable, patient and friendly. Will recommend him to everyone I can. He found me a great vehicle.


It is very easy to buy a car at Five Star Ford!

5
susankarnes on 11/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Five Star Ford is a great place to buy a car! They do not pressure you, and the process is fast and easy. My salesman, David Hardick, was wonderful! He really went the extra mile to find me the car I wanted.


GREAT EXPERIENCE!!!

5
sajitn on 11/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

IT WAS A GREAT EXPERIENCE AND HASSLE FREE !!TOTAL FRIENDLY..NO PRESSURE....TRY TO WORK WITH YOU...NO LONG WAITS...GREAT JOB! EASY TO WORK WITH ALL OF THEM!


Joe Ferrantelli and Five Star Ford are highly recommended!

5
Charles on 11/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the 5th vehicle we've purchased from Five Star Ford since marrying 25 years ago, and the 3rd we've purchased from Joe. Five Star IS our dealership of choice, and Joe is our salesman. Every experience has been smooth, efficient, professional and exactly what we wanted. We know we get fair deals from Joe and Five Star, and the experience is always pleasant. We recommend Joe and Five Star to anyone whom we know is in the market for a vehicle.


Painless car buying experience

5
New Escape owner on 11/06/2016

Friendliness: 5.0 Overall Experience: 5.0

Purchased a 2017 Escape today (10/05/2016).Great experience with salesman Juan Hernandez.He made the process easy and painless.Also good experience with finance department.All contacted were friendly and helpful. Thanks guys.A few problems getting FordPASS account set up on line but now works great.So much technology built in now it is a little overwhelming. Plan to take SYNC class on Saturday.


Enjoyable experience

5
Fran on 11/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Despite the lateness of the hour, John took the time to answer questions and take a test drive. His offer was more than fair so no negotiations were necessary. No one tried to rush me into making a decision. The service dept stayed late to get the Escape ready that night. John and Anthony stayed late to get all the paperwork done. Overall this was a very positive and enjoyable experience.


Excellent service for a new truck buyer

5
Karlbecker on 11/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Purchased from here before and needed a new truck. Figured I would start here and ended up finishing here. Aside from the length of time from start to finish it once was again a pleasurable experience.


Poor sales service

1.2
Trirungiant on 11/05/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 2.0 Overall Experience: 1.0

Applied for the Ford credit. Had regular email communication with Aaron. I feel where it went south is Aaron wouldn't disclose to me, the one who applied for the credit, what happened with my credit app only that everything looked good but he need any trade-in information. I emailed Aaron back with the vehicle I wanted, the trade-in info, year, mileage, and how much cash I would put down and asked if a Friday morning would be good to come in. I didn't hear back from Aaron till 3 days later in the evening to which he replied he was there and was I coming in. Well, no because I have to work which is why I wanted to schedule a Friday morning visit (the purpose of emailing 3 days before). Aaron had no problems replying to emails before then. I'm glad I wasted a hit on my credit and applied for nothing.


Great Service

4.4
jak0603 on 11/05/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I took my vehicle in for warranty repair and Josh took great care of me and my vehicle. The repairs took a bit longer than expected which is understandable for how busty they were. Josh kept me updated on the status and never over-promised what they did not deliver. I received my vehicle the day that Josh told me I would most likely get it back and my car is back to it's working condition. Five Star Ford in North Richland Hills has gained a repeat customer through this experience.


Fast, easy and painless car purchase at Five Star Ford

5
M. Gonzalez on 11/04/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience with Chad Ritter. After trying to work a deal with another dealership, a friend told me to call Chad to see what he could do for me. Within 24 hours I was sitting in front of him and buying a car at a great price. Chad took the time to explain lease options which were attractive but I decided to purchase the car instead. Chad was great communicating via text and email. I hate the car buying experience but Chad made it painless.Robert Leet was equally as spectacular when dealing with the finance person. No hard sell on anything. It was easy and painless.Overall great experience at Five Star Ford in North Richland Hills, TX. Chad and Robert were amazing. Will check with Chad first the next time I am looking to buy/lease a car.


Great experience

5
brewerz on 11/03/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jason Howell , 2 thumbs up, keep up your very friendly and professional attitude! Jason listened to our needs and found exactly the vehicle we were looking for, thank you!


Amazing!

5
A. Biddle on 11/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After spending an ENTIRE day dealing with other car dealerships and receiving mediocre service at best, I decided to call Doreen of Five Star Ford. She came highly recommended by some family members. All I can say is that it was the most pleasant experience I have ever had with a car dealership. Honestly, I felt as if they treated me the way I would have treated myself. If you are in the market for a vehicle, you would be doing yourself a great service to go and see Doreen Bainbridge and her wonderful colleagues at Five Star Ford in North Richland Hills.


Always give excellent customer service.

5
burnsfamily on 11/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Five Star Ford goes above and beyond for their customer. If it's a particular vehicle that you want, they will try and get it for you. I would recommend this dealership to anyone. Five (5) Star Ford is the best!


Timely and Professional

5
Richard Jr on 11/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

First, I wanted to recommend that if you ever need service for your Ford vehicle at Five Star Ford in NRH, please see Cameron Worthy. Cameron did an excellent job in keeping me updated and informed on the services that were going on with my 2015 Ford Focus. He was friendly, very approachable, and had an honest personality about him that really showed through his work ethic. This young man truly understands and embodies the meaning of customer service. I strongly suggest that you ask to be advised by Cameron if you ever need service on your vehicle at this location.


Great experience with John Hilsinger and Tony Pack

5
Chehmann88 on 11/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John Hilsinger was our sales rep. He was amazing. We told him up front what exactly we were looking for in a vehicle and our specific price range and he didn't try to sell us on anything else. He was very friendly and was generally interested in getting to know us. I'm in love with the truck he found us and we are more than satisfied with our experience with John and five star Ford as a whole. Also Anthony our finance guy was amazing as well I've never laughed while financing a vehicle. In all everyone was great and when I'm ready to trade or purchase a new vehicle I will be returning to five star Ford tobdo business with John and Anthony


Anthony Snyder Great Guy To Work WIth

5
Happy Customer on 11/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Anthony Snyder is a great guy to work with for your financing needs.He has many options and gets the job done professional and fast.I would recommend Five Star Ford To Everyone I know.


Started looking, ended up buying - Carlos Codie was great!

5
Glenda Hamilton on 11/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Carlos Codie was very helpful in the style of car and the payment I desired. He was very personable and easy to speak to. He made purchasing my car a pleasant experience. I have already told my friends and coworkers about Carlos and 5 Start Ford, if they ever need a car. Thank you again, Carlos! I LOVE my car!


Long-time customer

5
Philip Tirelli on 11/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My immediate family and I have purchased many vehicles from Five Star Ford in North Richland Hills since the late 1990s. I've purchased four vehicles, including the most recent in August 2016. I always look at Five Star first, but I will also look at other dealerships to ensure we receive the best deal. Excellent customer service, along with a fair price, are important to us, and Five Star always meets to expectations. We'll continue to come back to Five Star for future purchase inquiries.


NEW CAR SALES

5
LOOPER on 11/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

THIS IS THE 5TH CAR WE HAVE BOUGHT FROM CARLOS CODIE AND WILL KEEP COMING BACK TO HIM EVERY TIME WE NEED A NEW CAR.


New Car Sales

4.8
caldwc on 10/31/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bob Nimri is the best salesman of any new car salesman I have purchased from. I have purchased 2 cars from Bob and plan on going to him for all purchases in the future!


Great experince

5
Mag on 10/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our overall experience at Five Star was great. David was very knowledgeable of his product and took the time to answer all of our questions. He didn't seem rushed at all and made us feel very welcome. For that matter, everyone at the dealership did. The sales manager even came over to meet us and made sure that we got a good deal in our trade-in. We were very pleased. If there is one thing I could suggest for improvement - that would be just the length of time it took to get all the paperwork completed in the finance dept. We waited a very long time for that and it was really a pretty simple leasing deal. Don't get me wrong, all the people were very nice and professional, it was just painfully long.


New Car Sale

4.8
lealgal on 10/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I came back for my second purchase with Five Star Ford. Like last time, they did not disappoint. The staff was friendly and went above and beyond to meet our needs. Alfred new exactly the features I would want, but was not pushy as to try to "upsell" me. He showed me my first choice and then read the situation to find the same model of car that had features which would better meet my needs. I will keep coming back to him for my future car needs for sure.By the time I had selected the car I wanted in my price point, Tony closed the deal on his end with a smile on his face. It was so refreshing to know that someone put me first and did not complain. He was the last person out that night (next to Alfred), but you wouldn't know it by his attitude. I was definitely impressed with the service he showed. I have never dealt with someone in financing who was so friendly.


Wonderful Car buying experience

5
HeatherP on 10/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Buying a car can be very stressful and quite honestly not fun at all. I went to Five star ford and my sales person was Josh Ingram. He completely changed my opinion on buying a car. He made it easy, and pleasant. He knew I was nervous just not knowing if my credit was good enough and he walked me through the whole process and made sure I got the best deal there was. I would definitely recommend Josh for your next car buying experience. I know I will be going back to him when it's time for a new car. My Finance guy Jimmy Yruong was amazing as well. He went above and beyond for me to find the best rate and keep me at the payment I wanted. No haggling! He just did it!


Our 2 Car Buying Experience

5
lgodfrey88 on 10/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I went in to trade in my 2013 Explorer for an Edge and an F150. William May took the time to really understand what we were looking for and how much we were wanting to spend. I ended up in a fully loaded Ford Escape and my husband purchased an F-150 4x4 Texas Edition. We love our vehicles, and we love the way we were treated from start to finish. We love our new vehicles!


Two New Cars

5
fgracia15 on 10/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was referred by a coworker to visit 5 star ford due to their great service and assistance they provided. I went in looking for 2 cars and left with one used 2015 Ford Escape and a lease on a 2017 Ford Focus. I was upside down on a vehicle i traded in and they assisted me in every way to get every discount available to me. I left there very satisfied with the deals i received and can now feel safe on the road with 2 reliable vehicles.


GREAT

4.8
Joe,Lopez on 10/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I went to Five star ford and my sales person was Alfred El-Darazi and Eddie Laguana. They completely changed my opinion on buying a car. They made it easy, and pleasant. I left there very satisfied with the deals I received.


Used Car Sale

5
nickr09 on 10/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went in looking for a truck. Found the one I was looking for and this team made sure I got it. They workes with the bank to make sure I got the lowest interest rate possible so I was comfortable with my payment. Thanks guys


We were in a pinch, Alfred didn't flinch ..

5
Dave Raymer on 10/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My youngest son, a recently discharged US Army Infantryman had been driving a beat up old Ford Explorer that finally suffered a catastrophic transmission failure. He's working two par-time jobs and going to college. Not having a car was not an option. I called Five Star at around 2pm yesterday, and my son and I were there at around 4:30. I'm driving a new 2016 F250 SRW that I bought from Five Star in January, and my wife drives a 2010 F150 that was also purchased at Five Star. Alfred (who helped with the F250) had a number of cars pre-identified when my son and I arrived. After a few test drives, my son departed the dealership at around 7pm with a very nice 2014 Focus SE with a meager 23,000 miles on the clock at a fair price and a 4 year note with a monthly payment he could easily handle. Robert did an outstanding job finding financing at a low interest rate to boot!Alfred continues to be a blessing to myself and my family. My wife is much happier knowing that our son has a reliable car to get him around. Happy wife, happy life. Five Star once again proves that their family is here to help your family.


Simple, low pressure, purchase experience.

5
Satisfied2005 on 10/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We found the pre-owned car on the 5 Star website. Made contact by email. Made the appointment to test drive the car and bought it. The nice surprise was when our salesperson and 5 Star made sure the open recall on the car was fixed before delivery to us. Very satisfied with our purchase experience.


Purchase of a 2008 F150

5
jonhaley on 10/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John Hilsinger was very personal and professional. I appreciate his character and concern for all the questions I had regarding the purchase of a vehicle.Thank you,Jon Haley


Wow wow and Brew more coffee during the evening.

5
James 112 on 10/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have to say this dealership is great and fast to get the paperwork done quickly. They have to say this team is the best in the metroplex. Keep up the good work.


Excellent Experience

5
Martha's car on 10/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had an excellent car buying experience at Five Star Ford in North Richland Hills. Aaron Dias was my salesman and he showed me the Ford Escape and explained all about it. He was very knowledgeable. He let me drive a car that would self park. That was a fun experience, but I opted for a car without that ability. Aaron was very thorough and efficient in presenting the deal to his manager. I believe I got a good deal and a very fair trade in. I am very happy with my Escape. Aaron was a lot of fun, as well as professional. My daughter and son-in-law had bought a car from Aaron and she highly recommended him.


Professional, Personable, Perfect

5
Sondra on 10/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My sales and finance professionals were on the mark. They found the best options and financing for this gramma, providing a safe, but stylish ride for my precious passengers. I'm confident that I have the best vehicle that suits my needs. Bless you, Crystal, John and Anthony!


Great experience, no surprises, fantastic service!!!

5
willwoods on 10/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Rick and the team at Five Star Ford exceeded my expectations. Not only did they give me the best price by far, they also provided me with great service. I would highly recommend Rick to anyone looking for a new Ford in the Dallas/Ft Worth area!


Great Salesman David Hardick

4.3
happy cust on 10/27/2016

Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

Salesman David Hardick was great to work with and comes with my highest recommendation. I never had to deal with the sales manager and I purchased the vehicle in 30 minutes


Stress free experience!

5
chittt11 on 10/27/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first experience with Five Star Ford. I typically never even consider buying a Ford, but this time I decided to check them out before I decided on buying anything. I was impressed with the entire experience, from start to finish. I was greeted immediately and felt like I was very important to them from the beginning. My salesman was Chad Ritter and he was great! He understood my needs and helped make the transaction, quick and easy. When I came to pick up my new car, I got to meet Jimmie Mathews, who showed me the car from inside to out and got me set up with all the car has to offer! He was very knowledgeable and made me feel like a V.I.P.!I can't say enough about Five Star Ford and will encourage my friends and relatives to use them in the future!


justin is a great guy great car salesman stress free sales .

5
fish on 10/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Justin is a great guy great car salesman stress free I mean stress free that's why I picked five star ford over other ford dealers. five star ford is second to none.


Great customer service

5
mustangfan2017 on 10/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have now purchased our fifth car with Tony Mellado at Five Star Ford in N. Richland Hills.Tony has kept us in mind when new deals are present and keeps in touch! We have a great relationship with Tony and I have referred a customer his way! The customer service is outstanding and I am very happy with my purchase of a new 2017 GT. Even when they didn't have the car I wanted at their lot they had it brought to the dealership the next business day.! When we are in need of a new vehicle we will call our friend at Five Star Ford in N. Richland Hills!


One beautiful truck

5
Danny Boy on 10/27/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Joe Ferrantelli was able to walk me through the buying process without hassle. He knows cars and answered all the questions I had about the vehicle. Since it was Certified, I know I'm driving a quality vehicle. I'm delighted to have this F150 and plan on a long and close relationship with it!


great. no surprises!

5
toddmajors on 10/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sam was great. the price of my vehicle was unbeatable and he has continued to take care of me with all my follow up questions after the purchase of my truck. Sam is the real deal!


Fourth car purchased from this dealership

5
Rick1541 on 10/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just purchased my fourth car from Five Star Ford, specifically Justin Allerheiligen. Justin is the best. Always friendly and helpful. Patient with tons of questions and never pressures me with my decisions. This is the only dealership I will go to for any type of vehicle.


Great experience

5
gjaynes23 on 10/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dealership and sales team where great to work with. They called to check in and help me set up a test drive time. Worked with me on financing and presented me with a great truck and first time buying experience.


No Hassel Superior Customer Service

5
Love2hunt on 10/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We set out just to do a State Fair Test Drive, but Alfred was so helpful he found us the perfect vehicle and made it almost too easy to just buy it! Alfred went above and beyond to make the sale happen - it as such an easy experience. Five Star Ford it the best!


Excellent Service

5
HappyCustomer36 on 10/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My Car Salesman Greg Foster was Awesome! He went above and beyond to make sure I walked out with a car! It was a first for me to purchase a car from a dealership! So I have met one of my goals in life. And I look forward to coming back and getting a new car the next time I purchase a car!


Awesome !! Our sales man was top notch! Justin Allerheilgen

5
Trina on 10/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our experience at Five Star was wonderful! Sales stall was great! We get everything we were looking for. Love our new Ford Escape. Will recommend this dealership and our salesman to our friends and family when they are looking for a cat or truck!!


Mario Hurley is very good!

4.8
123456 on 10/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I got to five star ford.I met Mario Hurley by chance.service is very good.Thank you,Mario Hurley!Thank you,Five star Ford!


Un-Seen Purchase

5
george Festa on 10/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I live in Florida and shopped around for the truck I wanted for months online within 500 miles of my residence. I expanded my search to nationwide and found this Certified Pre-Owned 2014 Ford F150 FX4 truck at 5 Star Ford. It had nearly everything I wanted minus a few items, they were later installed by the dealer thru Sams help (spray in bedliner and remote start).We completed this whole deal over the phone and I never once saw the truck in person! Oh, I didnt mention I was out of town on a 2 hunting hunting trip 2500 miles from home. Sam made sure everything was in order, there for pick-up and delivery by a transport company and confirming. The truck was in my driverway when I returned from my trip. I was flawless as described by Sam.Sam, you made this the easiest and best vehicle purchase I've ever made! Thank you. Rocky from Hollywood Florida.


Great collaboration with friendly relationship

5
Juan Obach on 10/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Five Star dealership, and specially Jim Fairweather, are awesome!Dedication to answer all questions, do as many test drives as you wanted to do for testing different aspects of the car are elements that set them apart from the rest


Love this place!!

5
Morgan_Smith on 10/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Awesome experience! This was my second time to shop at this particular dealership, and I won't buy a car anywhere else. I loved ALL of the people! They made my car shopping experience quick and painless and got me into a great car!


Staff so efficient, friendly, & helpful!

5
Beth on 10/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Destenee Dowd & all the staff at Five Star Ford in North Richland Hills were so helpful when I purchased my Fiesta yesterday. Destenee is very friendly & helpful! She stayed late into the evening so I could drive away with my new car! Please note I didn't arrive until the evening to start with.


Pleasant, Expedient Car Buying Experience

5
csholl on 10/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This dealer had the best internet pricing we had seen in all our research. We found the Escape we wanted at an excellent price. Because we lived several hours away from the dealer, we wanted all the purchase details to be squared away before we got there. Josh Ingram was extremely helpful and pleasant to deal with. We worked everything out over the phone, and he had it all ready when we walked in, so we were in and out in about an hour. No games, just good prices and friendly service at Five Star!


Great service, with no pressure

5
Walker65 on 10/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I Had an excellent purchase experience working with both Jason and Mel in the internet dept. There was absolutely no pressure, and the process went smooth. They worked with me to get the deal I was comfortable with. I would absolutely make another purchase there, and will recommend to all my friends and family.


Excellent

5
Paying forward on 10/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

A friend recommends Sam Limo at 5 Star Ford.I would like to recommend Sam Limo at 5 Star Ford to you! Pass it on..


Great experience

4.8
Ryder Scott on 10/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Aaron was extremely helpful and easy to work with. If you are looking for a new or used pick up Aaron is the man to go to!


Quick, easy, and painless.

5
jball365 on 10/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Juan and Anthony made sure that this was a great experience and that I was very well taken care of. I would recommend them to anyone looking to buy a new/used vehicle.


Great friendly experience!

5
Tony D. on 10/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great friendly experience from all aspects. I was amazed that the dealership was open as late as it was since I work all day and couldn't make it until late in the evening. My family and I had a great experience while shopping for our new vehicle and I plan on returning to this dealership in the future for our next car again. Would highly recommend this dealership to anybody looking for a great experience with experts who truly care about you.


Alfred was awesome.

5
Nikkie13 on 10/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've bought vehicles from this location since 2000. This was by far the best experience I had. Alfred my sales rep was pleasant to work with and I didn't have to hear a lot of bs. Kudos to Alfred.


Very efficient

5
Denisse Taylor on 10/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Juan Hernandez was very helpful, not pushy like other sales people. The Anthony snyder was excellent,very efficient and prompt! I was done within 2 hours of making a decision. Excellent team would definitely recommend.


Never know what to expect

5
brenda s Johnson on 10/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We took our sons vehicle for an oil change and warranty work, since his job prevents him from doing son. We had taken it to the Granbury Ford and had such a horrible experience, I decided my next vehicle would be a CHEVY- YES that bad!! So, the hubby wouldn't let me take it alone, just in case it was that bad at Five Star Ford, NRH. We were amazed at the concern,effort and respect we were shown by Mr. Steven Carter. From the time we arrived, thru the many calls to report progress to the checkout, it was a very enjoyable visit. Steven is a genuine customer service person- quite refreshing this day and time!! Thank You, Steven, we will return!!


Excellent Experience - Not What Was Expected

5
Cait L on 10/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first time buying a car, and was not looking forward to having to deal with pushy sales people, or the "hassle". I went with Five Star Ford because my brother bought his truck there several years ago, and had a great experience, and they had the car I was looking for. At Five Star Ford, the sales man was not pushy, but very helpful and patient, even with miscommunication on my part. All the hassle I was worried about was non-existent. Rick was great to work with, and went above and beyond what I was expecting a sales person to do. I was even surprised to find out that someone would be going over my new car with me, and showing me all the features. That alone, was very helpful, and saved me a ton of time trying to figure out things on my own. Jimmie was great, very knowledgeable, and helpful when it came to navigating Ford's Sync system. I definitely did not expect to have the car buying experience I had, but am very grateful for it. I'm very pleased with my car, and when I need a new one, I will definitely be back!


Excellent Customer Experience!!!

5
dockejd on 10/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I brought my 2016 F150 in on Friday, Oct. 7, at 5:30pm. I was hoping the service department would be able to help me immediately, even late on a Friday afternoon. My truck air conditioning had stopped working about 30 minutes prior to my arrival at Five Star Ford in North Richland Hills. The urgency for a repair was due to my travel plans to Austin TX the next morning to attend my nephew's wedding. We did not want to make that trip with no A/C. I went inside the service department immediately upon arrival and was greeted by Landon Owens. I explained my situation to Landon and he immediately headed out to the service bay area to see if anyone was still around that late in the day that could possibly investigate the problem with the A/C. He returned shortly and said that "Mario" was still in the shop and would be able to take a look. A short time later, my truck was ready to go and the problem was resolved! I really appreciate the customer service I received from Landon that day, as well as Mario's efforts. I have done business with Five Star Ford NRH in the past and have always had a great experience no matter the reason I was at the dealership. Great work and a great customer experience! My wife and I are grateful for making the wedding trip in comfort with A/C! Excellent work guys!


Amazing car buying experience

5
Kim Drees on 10/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Crystal Sanders was amazing to work with. She went above & beyond my expectations. She listened to what I wanted & delivered the perfect car for me! Once I had found the perfect car for me & my family, Anthony Snyder took over in the finance department & found me the greatest loan deal to meet my needs. He multi-tasked better then a woman & got me in & out within an hour for the entire experience!If Crystal or Anthony weren't available to help with my immediate need, their partner John Little took care of things. They make an amazing team that makes the car buying experience enjoyable!


Best Truck Buying Experience Ever

5
Brandon Gentry on 10/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We are a small business and buying new vehicles is one of our least favorite things to deal with. When the time came to get (3) new trucks with different options, I call Crystal Sanders. She had a straight forward and well priced quote back to me within and hour. I called another dealer that we had dealt with in the past to compare the quote. The other dealer took 3 days, got the options wrong, and the pricing was murky, to say the least. We ordered the trucks and went in to pick them up. Because of past experiences, I blocked my entire afternoon. Mark and Marie finalized the deal and we had the keys in hand in less than an hour (including financing paperwork). We were very pleased and will be going back to them for all of our new vehicle needs.


Excellent Car Buying Experience!

5
carynr on 10/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Crystal was amazing to work with. My husband and I went in not really knowing what we wanted and Crystal helped put us in the best situation for our family. We walked out with 2 vehicles and have never been happier! I would highly recommend her and her staff!


Great experience!!

5
Buckman76 on 10/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went in to look for a new car and was met by John. Very impressive salesman, wasn't pushy, honest, everything that doesn't fit the mold for a car salesman. Very appreciative to him and the work he did to get this deal done. Will definitely tell people to go see him when looking for a car.


The BEST DEALERSHIP in North Texas by FAR

5
Larry R. on 10/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sam Limo, Internet Sales Manager is easy to work with purchased a 2016 Mustang from himand he worked out the deal i wanted... an Exceptional Deal !!!!!! he made the whole buyingExperience Above and Beyond what i expected...... I will be doing business with him in thefuture as well..... Sam Limo is Awesome!!!!!!


Great prices Great purchasing expierence

5
Rjd400 on 10/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Purchased a new Ford and this by far was the best expierence in buying a car I ever had. The car I wanted was ready to test and we had less time in this dealership than any other I have ever dealt with. Everyone was great to deal with and all questions had answers not like other dealerships that say " well we can do this answer ".


Customer Service was Excellent!!

5
sqreed747 on 10/17/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Best experience in car buying that I have had in years! Saw the car I wanted on the 5 Star Ford website last Thursday. Called the dealership and spoke with Jason Howell. He said that he would have it pulled and waiting for me on Saturday. I wasn't able make it in on Saturday. Called him and told him that I would be in today. Went in this morning(Monday), picked it up, brought it home for my wife to see. Took it back and told him I wanted it. Whole process took less than 2 hours, including finance! Kudo's to Jason Howell, my sales guy and David Hill in finance!!!


excellent

5
eddie70 on 10/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

they took very good care of me and worked with my budget. Polite, informative and very helpful. I got the car i wanted for a good price which i thank the team for.


Rick helped me find the truck I wanted when no other dealer

5
TomDuff on 10/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After wrecking my first truck with 500 miles on it, I decided to get another truck instead of having that one fixed. I wanted the exact truck but the dealer I originally bought from told me there were none. Then they just quit returning my calls. I went to Rick Dike and he found one. He helped through a very difficult time and I was very happy with the service I got.


Super man

5
Herbresha1993 on 10/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I absolutely LOVE Greg foster , I have recommended him to everyone!!!!! Keep up the good work !!!!!!! I most definitely will be purchasing my next car with you again


Awsome!

5
DeeDee 1234 on 10/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The overall experience was great. I understand thing's happen. But when we called to explain our concerns, your staff was great, our salesperson Diron Lintz is the greatest salesman ever.We are enjoying our new car, thank you for all that Five Star Ford has done for our family.God bless you all,Deidra Williams


Rick Dike

5
Kim2911 on 10/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased 7 cars from Rick in the last several years. Each and every time I have received the best service and Rick made it affordable for me to get the car I wanted. This last time was amazing. I was able to purchase my dream car a Lexus IS 350 because of his knowledge.Thank you Rick!!


Rick Dike

5
QueenBee on 10/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Rick found the perfect "starter" truck for our teenage son and all we had to do was go pick it up with absolutely no hassle whatsoever! We were in and out in a few minutes and he was great to talk to and went above and beyond to make sure everything was in order before we left! Great experience!


Pleasant Experience

5
EP2014 on 10/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a wonderful experience vehicle shopping at Five Star Ford NRH Mario and Eddie were very helpful. Mario was readily available by telephone to answer questions and set up an appointment for viewing the vehicles, he was kind, easy - going and knowledgeable. Eddie took his time to go over all the features the vehicle offers. Both of them answered all our questions. We really appreciate the service we got. Mario and Eddie are a TERRIFIC TEAM!! Thank you both for everything! I will recommend Five Star Ford to all my friends!Erica


19 and Counting

5
bdill1023 on 10/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the 19th car we have purchased from Five Star Ford NRH and the 25th from Rick Dike. He is one of a kind. The process is always easy with the Customer in mind! The finance was the fastest yet - I was in and out in 10 minutes. The most time was with the Jimmie going over the technology in the car. Amazing! We will of course be back!


Buying a new truck

5
hcranor on 10/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my first experience with Five Star Ford and I was referenced to the dealership by a work mate and he told me it was a hassle free buying experience and it truly was. My workmate recommended that I contact Rick Dike and he told me he was a no pressure salesman and once again that proved to be true. Rick had a truck ready for me to test dive upon my arrival and when I told him that I was still test driving other brands he said fine and for me to let him know if he could help me in the future. After driving a few other trucks I contacted him again about driving the truck again and once again he set up a test drive. Once I decided to buy I called him the third time and in just a few minutes he had the paperwork done and turned me over to Tut in Finance. Tut was by far the quickest I have ever experienced in getting the paperwork done. He was efficient and friendly. Once I completed the transaction Rick introduced me to Jimmie Mathews to walk me through the workings of my new truck. I am really glad the dealership does this because it would have taken me days to grasp the basics that Jimmie was able to explain to me in just a few minutes. He was kind and patient with his explanation. All three of these gentlemen did a great job.


satisfaction

5
deej17 on 10/10/2016

Overall Experience: 5.0

Josh Ingrham was a friendly and well informed salesman. We told him what we wanted and he showed us what he thought would make me happy and it did. No pressure put on us. The Business manager, Jimmy Truong was good at explaining buying/leasing options. Overall, a good experience


Awesome Experience

5
Kloeser on 10/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I were in late Saturday shopping for a car. We really didn't expect to come out with anything, but John helped us find a vehicle in our price range and something that we loved! It was so easy and smooth and just stress free! After dealing with John we were with Tut over in finance and he was so personable and delightful. This is the 3rd car that we've bought from Five Star Ford and we have always been happy! Thanks guys!


Great Experience

5
RHG on 10/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bought my 2nd Ford at Five Star Ford and really like this dealership/salesman. Worked with Justin again and as always he was so easy to work with and he really listened to my needs. Went to the offer Snyc class and was so impressed at Jimmies knowledge and how many features my new vehicle has installed.


AMAZING!!

5
Chase1865 on 10/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As a first time car buyer i was very skeptical and nervous about my first big purchase out of college. Everyone (S/O to Aaron Dias especially) was super friendly and ready to help me fond something that worked for me! Highly recommend to anyone!!


Found my Dealership/ Salesman

5
prican76 on 10/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Best experience ever in buying a new truck. William called me the day before to talk for a minute to get a fill on what I was looking for, set an appointment and he had it ready for me, I was in and out with a new truck in no time.


My Wife and I had a wonderful experience at Five Star Ford.

5
Markrichard on 10/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After going to our local dealership and having a bad experience with the sales people I checked the internet to find a good dealership. After reading reviews I called Five Star Ford in North Richland Hills and spoke with Alfred El-Darazi. He told me that he had the Ford escape in stock that I seen on Five Star Ford website. Alfred told me to come over and he would help me out. After driving 50 miles to get to the dealership I was greeted by Alfred El-Darazi. He was extremely friendly from the moment we met and made my wife and I feel welcome. Alfred answered all of our questions and was very knowledgeable about the vehicle we were looking at. I would recommend anyone wanting to buy a new vehicle go to Five Star For and ask for Alfred El-Darazi. I have bought many cars over the years and can honestly say Alfred El-Darazi is the best salesman I ever had. He will treat you like family and do whatever it takes to make you happy. I also want to say a big thanks to Anthony Snyder who did the finance for us he was able to get us a great interest rate and keep our payment down. He also made us feel like family.


Spectacular

5
nissanford on 10/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I personally had a wonderful experience with this dealership. My parents are financing two cars from this dealership and have been treated so greatly- that I have chosen to finance one from here as well. Mario helped us out and he was wonderful; not hesitating to help us with any inconvenience and working with our schedule. He spoke Spanish as well which helped even more so, since we are a bilingual Hispanic family. I recommend this dealership greatly.


Customer for life

5
Montez, M 2016 on 10/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased several vehicles from Five Star Ford and will be a customer for life! I had the privilege of working with Tut Edwards and Brieanna Lopez and had an awesome experience. I have worked with Tut several times and he is very professional and also has a sense of humor and can't say enough about him. It was my first time working with Brieanna Lopez and although she was young she definitely knew what she was doing and knew all about Ford..I told her what I was looking for and what I wanted to spend and she listened to me and showed me the perfect vehicle that fit my life and I was sold..Everyone I came across there were very friendly and always had a smile on their face..Great Employees all around!!


No hassell purchase

5
Rick on 10/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We spotted a 2016 C Max online at the dealers website and drove to the dealership for a look. The C Max we wanted was on the show room floor but unfortunately was sold before we got there. Bob Nemri found another in inventory and had it delivered to his dealership. We got the factory rebate along with the dealership discounts and 72 month 0% (the combo was available only for the C Max). Robert Leet took care of the finance. Happy with the purchase and tickled pink with the car. It's our first hybrid...what a neat package... Stop and go traffic from Denton, Grapevine, Rockwall with 3.25 gallons....


Great experience!

5
J.Harman on 10/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I'd use Justin A. again to purchase my next vehicle. His sales service was excellent and he helped me locate the perfect car for our family.


Very good

5
Troye42 on 10/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very good good to deal with. They worked with us on several issues. Very satisfied the whole deal. The people were very friendly and knowledgeable.


First time car buyer

5
2010 370z owner on 10/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Decided to purchase a specific vehicle in Texas. Upon researching I found a vehicle at fivestar ford and contacted Sam Limo. Originally Mr. Limo stated the car was going to auction and was no longer available but contacted me a few hours later to inform me the vehicle was still on the lot for sale. After spending the day looking at other vehicles I went back to fivestar but unfortunately my bank would not do paperwork after a certain time. Sam Limo held the car for me due to my personal schedule. I drove back the next day and picked up my new car (was planning on coming back a week later). Aaron Diaz assisted with the visit to fivestar as well took me for a test drive and also picked me up from Hertz after I turned the rental in. As a first time buyer it was not bad dealing with this dealership personally. They didn't blow my phone up like a few others but still communicated professionally throughout the whole process. Dallas traffic was the worst part.


painless

4.6
ford 2016 on 10/05/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Our experience at Five Star was amazing. Our salesman was so efficient with all the paper work. Usually a process like that is such a whipping and takes your whole day. Not this time. David was awesome and when I am ready I will be going back to him for sure!


5 Star Ford is awesome!

5
TRojas97 on 10/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As a first time car buyer my experience was very enjoyable and the service was awesome. They worked hard on getting me a great rate. I look forward to purchasing more cars from 5 Star Ford in the future.


Five Star Ford & Ollie Jackson

5
Dana on 10/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ollie Jackson is one of the hardest working sales people in the state of Texas. She, along with 5Star Ford make car buying so stress free. It is a pleasure doing business there.


Very satisfied

5
Speedboater2490 on 10/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am a repeat customer due to Jim Rich and the five Star dealership I come from Dallas always to deal with five star ford in Northrichlandhills do to buying experince


Wonderful experience

5
KD Bush on 10/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great Sales Team in Crystal Sanders and John Little. I was pre-approved for my auto loan thru the American Airlines FCU. I went to Five Star looking for a gently used truck. Crystal pointed me to a wonderful truck with miles so low it could be a new truck. I knew where I wanted to be in terms of trade in and sales price. We came very close, within $500, of where I wanted to be and put the deal together. Crystal and John worked together to make sure everything was in order, that I was comfortable and just gently moved us thru the process.Shout out to David Hill in Finance. He knew I was an AAFCU member and quickly completed the paperwork and not once tried to steer me away from CU financing.If you are an AAFCU member and live in the DFW area, go see Crystal or John at Five Star Ford. They will definitely take care of you.


Professional Sales People

5
Rudyruiz01 on 10/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great people with an awesome personality and knowledge of the vehicles in & out, they had all the paperwork and vehicle ready to go just from trading a few emails back & fourth.


Great

5
Thardy22 on 10/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a really wonderful experience with Diron who was able to find me what I was looking for. Very thankful for the gracious and helpful manner of all employees involved in the process.


Excellent customer recognition.

5
CMSILVEY on 10/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We enjoyed our buying experience at 5 Star Ford. We were greeted immediately, got worthy answers to our questions and wonderful, experienced assistance on selecting a vehicle and then finding the just right one for us. Very knowledgeable and went above and beyond to make sure our purchase was correct.


Best auto buying experance ever

5
srhett102 on 10/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I say and ad for a 2012 Ford F-150 SuperCrew and it was just what I was looking for. Drove to Five Star Ford In NRH which is a 90+ drive each way. I met with Sam Limo and he pulled the truck around for a test drive while my trade in was being appraised. The Truck looked great and drove great. My wife and I sat down with Sam to make the deal. Sam was a pleasure to bushiness with after a wonderful deal was reached we went to the finance man, this has always been a terrible experience in the past, boy was surprised. The finance man made the experience a real treat. This is a one of a kind dealership.


carlos made this purchase great

5
bill1 on 10/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

five star ford and carlos hernandoz went out of there way to make this purchase a great experience they took care of every little problem that came up. I would highly recommend this dealership and carlos to anybody that is looking to purchase a vehicle. they go out of there way to make sure you are still completely satisfied with the sale and after the sale. I will be buying my next vehicle from carlos and five star ford.


I felt like Family

5
ntrevinojr on 10/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Hector made my buying experience great. He treated me like family. I left there feeling like I got the best deal I could possibly get. I feel great with the purchase I made.


10 STAR RATING !!

5
egsteam on 10/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We don't give out 5 stars, but we have! David Hardick took the time to LISTEN! Best car buying experience we've ever had.


Best Car Buying Experience

5
Scott988 on 10/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Rick and Lee provided all the info I needed to make a wise decision, and went above and beyond to find the car I wanted. They were both great people to meet and work with. I consider them friends now. Highly recommended!


Great leasing experience

5
N_burgerpr on 10/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I want to take the time to say how amazed I am in the dealership and the sales associate. Destenee Dowd and Diron Lintz took there time to explain everything and go above and beyond to get me in the best deal and car from start to finish. I called an hour before they closed and Destenee was able to breakdown amounts and the best option for me before driving to the dealer to meet up with Diron who was professional from start to end he explained everything well without being pushy. Jimmy in financing was excellent as well, he explained the difference between leasing and buying, gave me his opinion in the process, broke down every figure for me and was very professional. I want to thank everyone especially Destenee and Diron for all of the effort to get me in my 2016 Ford Edge. Five star Ford is the place to go!


Another Amazing Job!!!!!!

5
jlrust on 10/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was in need of a bigger car for my kids and myself. I went in to talk to Alfred to see if there was anything he could do. My credit has gotten better since I bought my first car from Alfred, but it is still not great. Alfred cares for my kids and my needs and said he is going to help me out. We drove a couple of different cars and Alfred was working in his head what would be best for me and for my financing. He did not work this deal to sale a car, but to take care of my family needs. I do not consider Alfred as my sales person, but as family. He always has my families best interest at hand. I am a customer for life!!!!At one point I met Jeff out on the lot and Alfred introduced me to him. Alfred told Jeff that he is going to present a deal to him in a bit and that they really need to help me for my family needs. Jeff said, "we will get it done". I was amazed at the confidence and willingness to help my kids and I. Very amazing people.I had to leave the dealership to go pick up my kids from school. Alfred said, "Jeff, you go get them and come back up here and your deal will be done." After I got the kids from school, I went home to get my check stub and text Alfred. He sent me a text that said, "Good job man, approved". They were able to get me approved for 1.9%. I was floored by their work and dedication. When my kids and I got up there, we worked with Anthony. Again, I felt like family. My kids and I went into his office and he interacted with my kids and was able to make the process go so easy. There was no surprises and he gave me options and told me that I do not have to take any of them, or could take them all. Again, he showed concern for my kids and myself. He was able to work this deal and get it approved. Not just so they could sale a car, but so they could help out a family!!!!The first time I bought from Alfred, I became a customer for life. After this purchase from Alfred, Jeff, and Anthony, I feel like I am a family member for life. I will never go to any other dealership!!!Thank you for all you have done for my kids and myself!!!!!


Easy and Transparent

5
RickE on 09/30/2016

Customer Service: 5.0 Overall Experience: 5.0

Son had his heart set on the Blue Jeans Blue Ford Explorer with tan interior. Jim Fairweather worked his tail off to find one, loaded as we wanted and got it delivered. Really went above and beyond. Second vehicle I've bought from him this year. No games. Tut Edwards handled the financial transaction quickly, with none of the overbearing antics I've seen at other dealers. This is how buying a vehicle should be.


Honest, courtesy and to the point

4.8
Jason B on 09/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My Salesman Rick was quick to respond even after hours to my emails give me the best price possible give what I wanted for my trade awesome, my finance guy Anthony was the fastest I have ever experienced and the tech guy Jimmie actually took the time to go over everything on the truck. I will go back again and again to Five Star


Great service with excellent salesperson

4.8
nelonez on 09/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Very great service from Justin Allerheiligen. FRom the moment I requested information, he was very courteous and helpful. This is my second purchase from Five Star and couldn't be any happier with my vehicle.


Doreen Baunbridge

5
Julie820 on 09/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased my last 3 vehicles from this dealership and from Doreen all 3 times. She has worked hard to get me the best deal each time. She is attentive to my needs and concerns. I just call her up, tell her what I want / need. She even calls after my purchase to see how I like the vehicle and to see how it's running. Give her a call for the best deals in town.


DIRON LINTZ

5
Riunite930 on 09/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very respectful salesperson, one that has respect for his customers, patience and true commitment to delivering the vehicle desired. This is the 3 vehicle purchased fr Diron Lintz. I will forever do business with 5 star Ford and Diron Lintz.Highly Recommend. I will indeed in the future send customers Diron's way.


Bought tires from Chris

5
Melissa Ann on 09/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bought tires from Chris for my Kia Soul and it was a awesome experience!! Super nice from the beginning! Gave me exactly what I came in for


rocky start, but very strong finish

5
pleased customer on 09/28/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Things went uphill once I met Kevin at the door and he introduced me to Jim Rice, ace truck salesperson. Jim was very knowledgeable and great to work with and I ended up have a great experience with Jim and 5 Star team. I felt like I was important to them and they wanted my business and my trade in. I would recommend Jim and 5 Star to anyone.


Best experience ever

5
jdroller on 09/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience with Sam Pack's Five Star Ford in NRH was the best buying experience I have EVER had.Great people. Courtesy. Wanted to make sure I was getting exactly what I wanted.Ford Yeager and Robert Leet are the best. Thanks guys.


Five Star Ford the name says it all!

5
Happy customer on 09/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sam Limo is five star as well. From start to finish he was sincere, patient, and helpful. I appreciated his efforts making sure my concerns were met up until signing. Sam Limo helped me setup the sync features in my car. I also had the pleasure meeting Carlos Codie. Carlos Codie jumped in and assisted with the setup. He was very pleasant and helpful. Five Star is very lucky to have these two valuable employees. I will definitely recommend Five Star and return for my next vehicle.


Quick and painless

5
TexasFlyer on 09/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went in on a Friday afternoon and told them what I wanted then left. By Tuesday I drove away in my new car. They helped me with everything so I had to do almost nothing. It was a favorable experience.


It was great

5
Cargirl.deb55 on 09/28/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our salesman Alfred el-darazi was a very nice polite and very helpful. He made our car shopping very enjoyable. I will give his name to family and friends


Purchased a new F150

5
Forrest T Miller on 09/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a wonderful experience at 5 Star Ford in North Richland Hills. It didnt feel like your typical car dealership where the sales people where very pushy and trying to get you to rush into something. Obviously they were trying to sell you car (its there job) but it wasnt aggressive at all. What stood out the most was how knowledgeable their sales people were. Mark Lancaster knew everything about the truck I was driving. I had never met a salesman who knew show much about the car I was driving. Most of the time if they dont know something its very obvious and you feel like you are wasting your time asking questions..However with Mr. Lancaster it was like I was in a F150 truck class. It was great. By the time I was done driving it I knew everything. He was a wealth of knowledge. Sadly, I had to come back at a later time to buy the truck but luckily his co-worker, Diron Lintz was there to help. And just like Mark he was knowledgeable and helpful. Both of these people are talented in their field which made for a good car buying experience.


A Refreshing Experience!

5
Tim Exley on 09/27/2016

Overall Experience: 5.0

Chad Ritter was Awesome! I came in to buy a new truck. From the introductions on the parking lot, Chad was professional, he listened to my needs, and did his best to meet those needs. He found us the right size, the right color, with enough room for my teenagers in the back seat, and at a reasonable price!When we are ready to upgrade my wife's vehicle, I will be looking for Chad to help us again.When it came to the financing, the Business Manager Jimmy Troung, again was very professional and friendly, and VERY helpful. We had already been approved for a loan with one lender, but Jimmy said he thought that the interest rate was too high and was almost sure he could find another lender that could give us a better interest rate. When he sent it out again, he found us a lender that saved us 5 1/2% interest!!!THANK YOU, CHAD AND JIMMY!!!


Great Dealer

5
Rbybee on 09/27/2016

Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I have worked with this dealer since 1988. They are friendly and offer great service. I have dealt with Mark Lancaster on most of mine & my families purchases. He goes above & beyond to help us. Love this dealership & their team.


Fast and efficient

4.7
wildjohn on 09/27/2016

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Doreen and the staff at five star made the buying process fast and easy. In and out with a great deal in an hour and a half. Back to pick the car up two hours later and everything was done and ready. Daughters first nice car (non hand me down) and she was jazzed. Great job five star crew.


Best experience for new truck purchase!

4.8
T A Harp on 09/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I did my do diligence (knowing exactly what i wanted) and shopped around. Ollie my sales person and Robert in finance made the experience pleasant and short. I walked in and was the proud owner of a new F-150 Sport in less than 2 hours. Thank you both, I will and have recommended you both and Five Star Ford to friends and family.


Spencer goes above and beyond

4
sharon's car on 09/26/2016

Customer Service: 2.0 Quality Of Work: 3.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Spencer does go above and beyond to make the transition painless. He goes the extra mile to make sure everything is taken care of!!!! Great job.


Review title

5
WILLIAM F MORGAN on 09/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Enjoyed working with Eddie, he helped me get a great deal on the car I wanted.i would definitely work with him and 5 star Ford again.


Five Star Ford is 5 star!

5
Gene Baillie on 09/25/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From website info to chat session with Chris--that was passed to Jeff Smith and Carlton Abrams in Internet sales to Tut Edwards in finance, I can only praise and compliment each one for quick and factual info that found the car I wanted in 24 hours and I picked it up the next day. There was no need to negotiate because they proactively found all the incentives and discounts which was better pricing than I found in 3 other dealers.


Best car buying experience EVER!

4.5
smuriset on 09/24/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

We started our search via internet and worked with Jason Howell. He was very responsive and didn't waste our time sending information on vehicles we weren't looking for like other dealerships did. After we test drove the vehicle we told him we had to pick our son up from the airport and he worked very diligently and efficiently to complete the deal so we could be on our way. He was very knowledgable, efficient and friendly. The finance person was Anthony and was HANDS DOWN the BEST finance person we've ever worked with. He was honest and didn't try to sell us unnecessary packages. He was hilariously funny and we literally laughed the entire time we were in his office. I will never go to any other dealership again. Kudos to Five Star Ford for treating customers how we deserve to be treated!! For some reason I don't have the ability to actually rate Jason and Anthony but they are both definitely 5 stars!


bought a new edge titanium

5
Shayla90 on 09/24/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I tried to buy my wife a new car in Longview and got a rip off deal. I contacted Sam at 5 star. He sent me a good price. I drove 180 miles and got a great deal and Sam is the best salesman I have ever dealt. He told me the truth and I would buy from him again.


Definitely will be a repeat customer

5
Milner7 on 09/24/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As soon as I arrived I was greeted by the staff. Everyone was so helpful. My salesperson Rick Dike was helpful in meeting my needs by selecting the right truck for me. He took the time to go over the options of each vehicle to properly select the best vehicle to meet my needs.He went a step further by having the sync manager Jimmie Mathews go over the vehicle and all features with me. Jimmie also provided me with additional documents in case I forget any instructions. He also followed up by sending me a text showing the app I could download to get the most from my Ford experience


The Most Pleasant Dealership

5
dswags on 09/23/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jeff and Carlos were two very wonderful salespeople that made my buying experience a pleasure. They were patient, understanding and answered my questions. They made it easy to make decisions and everything turned out the way I expected and they promised. It took them some time, but they found the car for me. And, the best part, was there was no pressure! Would I buy from them again....YES! Would I recommend them....YES!


Best experience

5
Miguel fusion on 09/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had the best experience when i bought my car that i ever had, mark is very professional and took the time to listen to my needs, and guide me to the car the i need it. Thanks mark , i truly appreciate it.


Great Experience!

5
Erin Wilson on 09/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been dreading buying a new car for months, trying to decide where was the best place to start. I am so glad that I landed on Five Star Ford! Robert Abrams was fantastic to work with! Kind and courteous, and we never felt pressured or bullied into making a decision. Carlton Abrams also assisted a few times, when Robert was unavailable, he was awesome too! They knew that we would be coming in the finalize the deal with our 4 year old, and they saved us some serious time so she didn't get too antsy. From the moment I submitted my quote request the process was seamless. I could not recommend this dealership, or Robert, more. I love my new 2016 Ford Edge, and I'm so happy with our decision to go to Five Star Ford!


Good service on courtesy ride

4.8
Tina on 09/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 4.0

I gave a 4 star review, because the work has always been well done on our 2010 F 150 Truck.However the waiting time is just extremely long, till service is provided. Sure would be nice if they could expand the service center to provide faster service.Today I waited 2 hours for an oil change. They I found out I need new breaks. Fortunately they have time to install them today. Thank you for that!I didn't want to wait any longer, so I took a courtesy shuttle home. Mr. Harry Waymire was a very nice man, very good and pleasant driver who know how to get me home fast, safe and sound.


truck purchase

5
river12 on 09/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I'd like to recognize Jim Rich and Lee Clanton. Both gentlemen were very professional and made the purchase process of our vehicle, very smooth. Lee delivered the vehicle to me and was very flexible as I had to deal with a variety of logistical items in brining my family to pick up the delivery. I appreciate Lee's patience, candidness and support. Truly a competent professional who understands the importance of customer service and care. I appreciate Five Star Ford and their team. I recommend this location as well as working with Jim and Lee.


Ease of purchase for a new King Ranch

5
James Johnson on 09/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My sales guy Mark and his team made my purchase smooth and easy from beginning to end. There were no pressure tactics, only honest opinions and answers to my questions. I'd highly recommend Five Star Ford and plan to buy my next vehicle there.


Good experience

4.8
LO73 on 09/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Our dealer was very helpful, explained everything throughly and truly wanted what was best for us, he didn't just insist on one car, he provided options for us and was understanding of our needs. He went out of his way to explain how all the features work and offered to help whenever it was needed. Everyone there was friendly.


Way better experience than I was expecting

5
BrittK on 09/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We purchased a truck from this dealer. I appreciate the respect and professionalism we received during our negotiations. Bob was very nice and did his best to take care of us. Everyone we encountered was very friendly and polite.


Great experience

4.8
Velisaldivar on 09/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had a Great experience with 5 Star Ford thanks to Doreen, she had the patience to answer all of our questions and to explain everything.


$30,960

Mileage: 6

Color: BLUE

Transmission: 10-Speed Automatic

Body Style: Extended Cab Pickup

City: North Richland Hills, TX

Engine Type: 2.3L I4 16V GDI DOHC Turbo

$40,958

Mileage: 2119

Color: WHITE

Transmission: Automatic

Body Style: Crew Cab Pickup

City: North Richland Hills, TX

Engine Type: 5.0L V8 32V PDI DOHC

$55,985

Mileage: 151

Color: WHITE

Transmission: Automatic

Body Style: Crew Cab Pickup

City: North Richland Hills, TX

Engine Type: 6.7L V8 32V DDI OHV Turbo Diesel

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